diff --git "a/test.csv" "b/test.csv" new file mode 100644--- /dev/null +++ "b/test.csv" @@ -0,0 +1,2853 @@ +Resume_str,Category +" AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping ",AVIATION +" EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership :   Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise :   Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics ",DIGITAL-MEDIA +" CHEF AND RESTAURANT MANAGER Summary Chef with 15 years of highly recognized  work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management. Highlights Focus on portion and cost control High volume production capability Orchestrated a successful profit and loss statement Inventory management control ServSafe certified Utilized systems to successful cost Cross training ability Successfully implemented front and back of the house training and guideline program  Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed a kitchen staff of 15 employees during high volume dinner services for more than125 +covers each night. Also have extensive knowledge of catering both on and off-site productions. Managed front and back of the house with team members Grossed over 20k per week in food and Beverage sales Experience Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2017 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2018 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Increased sales by 17% over a two-year period. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided +courteous and informative customer service in an open kitchen format. Implemented and supported company +initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, +catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product +inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the +kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety +reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Education Associate of Arts : Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute , City , State , USA Attendance Achievement Award Top 10 % of class Bachelor of Science : Business 98 Salem International , City , State , USA Business Skills Account Management Project Management Computer Proficient ",CHEF +" SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint +*Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 +*Honor's List at HCC Spring 2013 +*Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 +*Honor's List at HCC Spring 2013 +*Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 +*Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone ",FITNESS +" ACCOUNTANT Summary Accounting professional with twenty years of experience in inventory and manufacturing accounting. Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows. Take charge attitude, ability to work independently, recommend and implement ideas and process improvements. Skills Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and +Syspro (ERP program) Experience Company Name City , State Accountant 04/2011 to 05/2017 Performed general accounting functions, journal entries, reconciliations and accruals. Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well. Participated in monthly, quarterly and annual financial closing processes. Participated in the annual budget process. Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies). Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management. Initiated and tracked claim process with carriers for damages. Built relationships with other departments including logistics, planning, customer service and sales. Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects. Assisted in preparation of bank audits and annual external audit. Maintained full accounting functions of 3 subsidiaries +Inventory. Approved all inventory transactions for all four warehouses. Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse. Other three warehouses need approval from me prior to making any adjustments to their inventory. Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV. Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies. Initiated cycle count requests and reconciliation for all 4 warehouses. Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse. Analyzed and reconciled the physical inventory data from our other three 3 PL locations. Company Name City , State Inventory Control Manager 01/2008 to 01/2010 Became an expert user and handled rollout and training of a new ERP system (Syspro). Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings. Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any services necessary for manufacturing. Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs. Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability. Updated computer files to ensure the accuracy of inventory levels. Processed work and completion dates; compiling progress of work reports and analyzing costs. Reported slow moving inventory and initiated actions to reduce effective inventory. Conducted cycle and year-end physical inventory counts. Successfully handled responsibilities which included inventory, purchasing and work order. Company Name City , State Accounting Manager 01/1995 to 01/2008 Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008. Designed and generated all monthly and Ad Hoc analytical reports. Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives. Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries. Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences. Managed the payroll function which was outsourced to ADP. Recorded and tracked receipts and disbursements. Reconciled bank and credit card statements. Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm. Maintained and oversaw all human resource activities including annual health insurance negotiations. Defined, developed and streamlined company's processes. Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness. Company Name City , State Full Charge Bookkeeper 01/1993 to 01/1995 Education and Training B.S : Business Administration Accounting Montclair State College Business Administration Accounting Skills accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end ",ACCOUNTANT +" OPERATIONS AND FINANCE MANAGER Summary Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations +*Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management +*Professional Job Experience +*Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. +*Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. +*Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). +*Self Employed - Experience Operations and Finance Manager 03/2014 to Current Company Name City , State Responsible for Successful Deployment of ScoopDog project. Coordinate activities between manufacturing, design and sales/fulfillment functions. Create and maintain Facebook, Business Facebook, Kickstarter and Website applications. Produce pricing studies, projections and support for analysis. Manage Financial, Accounting and Legal advisors. Financial Analyst 06/2012 to 05/2013 Company Name City , State Compile Year End Financial Statements. Check Writing Authority. Create inventory system for office assets - depreciation schedules. Balance and maintain cash accounts. Interface for government regulatory agencies. Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla. Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Participate in departmental budgeting process +PIKEPASS Call Center. Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy. Received and resolved escalated calls daily from patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications. Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management. Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency. Assistant Administrator 09/1986 to 02/1999 Company Name City , State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce and monitor annual budget process with Supervisor. Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors. Approved/Rejected installment loan requests within established loan authority. Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million. Analyzed processes and created computer applications used to replace manual operations. Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management. Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors. Maintained list of Exceptions to Policy and reported status monthly to Board of Directors. Education and Training MBA UNIVERSITY of OKLAHOMA City , State Master of Business Administration : Business Administration, Finance Business Administration, Finance BBA Bachelor of Business Administration : Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City +Loan Documentation Seminar +Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award +BANC ONE, Retail Employee of the Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS and RECOGNITIONS +OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award +BANC ONE, Retail Employee of the Quarter ",FINANCE +" CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and +concerns over the phone and in person. Experience with handling complex inquires and situations with +discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, +and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, +and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized ",AVIATION +" INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 to Current Inside Sales Representative City , State Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago, Minneapolis, and Milwaukee. Utilize a consultative approach to communicate the features and benefits of OpenTable products and services. Effectively meet sales results by various means such as cold-calling, presenting at company sponsored seminars, following up on company provided leads, meeting in person with restaurant owners, and networking with field representatives along with leveraging customer service into upselling opportunities. Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages. Met or exceeded monthly, quarterly, and yearly quota for calendar year 2012(125%), 2013(108%) and 2015(100%). Proficient understanding of salesforce.com CRM application and pipeline management. Promoted to Sales Representative from Sales Coordinator within first 6 months of employment. Company Name August 2009 to February 2012 Asset Manager City , State Managed a $50M portfolio of real estate properties. Represented investors, developers and business owners in leasing residential and commercial space. Increased company profile with existing client base while networking extensively to forge new alliances to provide multi-faceted real estate services. Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties. Developed and negotiated specific project plans for new builds and remodels. Weekly property evaluations including special project coordination. Managed and trained a team of 6 sales, maintenance, and housekeeping personnel. Organized, hosted and led company sponsored events. Company Name February 2008 to May 2009 Property Manager City , State Represented preferred developers and multi-unit operators including The University of Canterbury, New Zealand. Directed and managed a portfolio of 100+ units of university housing. Residential lease negotiations. Rent collection and financial reporting to operators. Updated new and expired documentation as needed. Company Name August 2005 to February 2008 Business Banking Specialist City , State Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment. Cross-sold bank products, executed strategies with calls and site visits; provided needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships. Serviced the credit and non-credit financial needs of existing clients. Personally interviewed applicants, and closed various types of SBA loans. Managed all aspects of location and cultivation of new deposits and loans. Analyzed call logs and sales numbers in compliance with targeted sales quotas. Education Colorado State University May 2014 BA : Business Administration Management City , State Business Administration Management Skills approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars ",BANKING +" ACCOUNTANT Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Knowledgeable in QuickBooks, SQL, SAP, and AS400 Highly proficient in Microsoft Office, including Microsoft Word, PPT, Microsoft Excel II and Access III Experience November 2013 to Current Company Name City , State Accountant Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions, purchase orders, and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month-end journal entries and month-end reports. Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly, quarterly, and annual financial statements. September 2010 to May 2013 Company Name City , State QA/Mobile Software Tester Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality, cycle time effectiveness, and accuracy Identified correctness, completeness, security, and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans, and organize and lead testing activities for new and existing releases Conducted regression, security, and smoke testing. April 2006 to January 2010 Company Name City , State Procurement Specialist Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal, Quebec, Viau etc. Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Handled customer service management (CRM) inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders' accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day-to-day management of sourcing initiatives within cross-functional team Ensured three-way matches of requisitions, purchase orders, and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations, integrations, and trainings from legacy AS400 systems to SAP Oversaw high-priority accounts which considered opting out of their contracts, worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed. August 2005 to April 2006 Company Name City , State Freight Planning Contact Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port to point, and point to point Managed clients' travel arrangements to South America, Europe, and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements, providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams. Education 5 2015 La Salle University City , State Fraud and Forensic Accounting Fraud and Forensic Accounting 5 2011 University of Phoenix City , State Accounting MBA Accounting 5 2005 Pennsylvania State University City , State Business Economics , International Business and French Structural Economics and International Relations Bachelor of Science Business Economics , International Business and French Structural Economics and International Relations 5 2005 Paris Chamber of Commerce City , France 12 2011 FMA Institute City , State Certified Nonprofit Accounting Professional (CNAP) Languages Fluent in French Skills Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent in French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements ",ACCOUNTANT +" EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England ",CHEF +" CORPORATE ACCOUNTANT Summary Strategic and analytical finance professional with 23 + years of success in financial reporting, analysis and project management. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Accomplished and results-oriented  in each business endeavor with consistently meeting deadlines and increased company revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Superior time management Financial modeling Financial reporting expert Variance analysis Accomplishments Increased cost-effectiveness by 28 % through compliance enforcement and implementation of a new quality control system. Led the development of multiple financial reporting methods to measure productivity and efficiency. Increased efficiency of discrepancy investigations by designing a more accurate cash-forecasting system. Experience Corporate Accountant May 2015 to March 2016 Company Name - City , State Relocated to corporate offices and continued to handle all financial aspects of Biologics Development Services, along with 7 additional entities that were start up companies. VP of Finance/Operations September 2013 to Current Company Name - City , State Responsible for the site management of the BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, and human resources. Controller of financial operations (accounting, payroll, purchasing, financial forecasts, etc.). Also Watson LIMS Administrator and back-up Archivist and back-up Document Coordinator. Controller/Office Manager September 2012 to Current Company Name - City , State Responsible for all financial aspects, which includes reporting directly to the CEO. Assisting in the implementation of entire office: including working with general contractors on modifications/completion of build-out, purchasing/installation of equipment for lab and office furniture. Setup and implementation of procedures for all processes in the facility. Initiated finding qualified vendors for all services, including installation of physical onsite server and backup system. Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, and facilitating new software programs and all general office services. IT Administrator September 2012 to May 2015 Company Name - City , State Responsible for the oversight, management, security, availability and operations of the IT infrastructure, network applications and software systems at BDS. Assistant Controller February 2009 to January 2013 Company Name - City , State Assistant Controller in completion & review of over 30 entities. Managed a staff of 9 accounting employees and over 200 offsite employees in HR, Payroll, Skyline system training, integrated a system wide remote banking process, set up procedures to minimize labor costs. Managed office services, IT Services to include backup systems and troubleshooting errors. Assisted in providing documentation and schedules for external auditors for year-end review, refinancing of multiple entities, consolidated financial reporting for cash flow purposes, completed programing for automation of escalations for 5 mobile home parks, procedural setup of flow processes to maximize productivity of employees, consolidated financial statements for corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections, deposits and monitored A/R receivables system wide. Reported financial information to partners the end of the month. Property Accountant August 2001 to August 2008 Company Name - City , State Assisted GM in monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections of checks, deposits and making sure all tenants accounts were at zero by the end of the month. Billings included 3M + monthly with the responsibility of 213+ tenants. The billings included permanent and specialty leasing tenants; which included: reviewing all leases, abstracting and ensuring all charges were correct; as well as making sure all increases are set up correctly per year. Responsibility of overseeing the A/P function, including proper GL coding and input of ail invoices; assisting with all department heads on any aspect of the accounting function as it pertained to their department. Running and review monthly reports: Income statements, Sales & Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily and Monthly), ADA Reports. Completing any and all; bad debt reserves, write-offs, reversals, and additional billings. Completing Annual Reconciliations of Real Estate Tax, Recharge increases. Common Area Maintenance, Central Plant, and Promotional Charges. Dealing with Collection companies, and Attorneys with any AR tenants that fall into bankruptcy, and any tenant over 90 days old. Assisted auditors with all internal and external annual audits, and implemented new accounting software program. Controller/Accounting Manager January 1994 to August 2002 Company Name - City , State Full Responsibility and managing all functions of 5 separate companies over my tenure. A/P, A/R, Collections, Time and Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings of all modules. Processed credit cards via computerized software program, Reconcile Merchant and American express statements. Perform Bank Reconciliation's and work directly with auditors at year-end. Implemented procedural changes to control costs, with payroll and job cost system. Charge Accountant August 1993 to January 1994 Company Name - City , State Full Responsibility for A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted with all Sales Proposals, generating and reconciling all month end reports. Production Manager/Accounting Supervisor May 1988 to August 1993 Company Name - City , State Full Responsibility for managing entire manufacturing/production control departments (totaling 31 employees). Duties included but were not limited to the following: scheduling production flow, shipments, employee work schedules, overtime, and vacations; managed purchasing; primary customers interface on product status; customers included: Raytheon, Honeywell; chaired daily production meetings. Reported to the V.P. of Finance, responsible for all General Accounting and contract duties and supervised a staff of five people. Duties included but not limited to the following; financial statement preparation, management reports, ADP Payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration and controlled Sales Commissions. ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Reported to the V.P.of Finance, responsible for all General Accounting and contract duties, and supervised a staff of five people. Duties included but were not limited to the following; financial statement preparation, management reports, ADP payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O. Administration, and controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Education High School Diploma : Business Management/Accounting Zephyrhills High School - City , State ",ACCOUNTANT +" EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing Experience Executive Director May 2001 to Current Company Name - City , State Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs; Making sound recommendations regarding program management Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability Providing oversight for the service delivery system in accordance with the mission and purpose of the agency Managing fund raising and maintaining strong relationships with funding sources; grant-writing Managing marketing and public relations functions to further the identity of the agency in the community Providing oversight of the resources allocation processes and procedures Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations Supervising a staff of 16 Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency. Public Relations Officer Jan 1997 to Apr 2001 Company Name - City , State Served as press/media contact for all museum activities, exhibitions, events and programs Developed annual public relations plan and budget Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns and volunteers Coordinator of Community Relations Feb 1994 to Jul 1997 Company Name - City , State Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas Developed organization's annual report Planned and implemented special events Wrote grant proposals Developed in-service education activities for staff Participated on interdisciplinary team Recruited and supervised volunteers Program Development Specialist Jul 1985 to Feb 1994 Company Name - City , State Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors Edited the agency newspaper and developed additional public relations campaigns Developed statewide educational project on alcohol abuse/drug misuse in the elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results Certifications Certified Trainer, Bridges Out of Poverty   Certified Facilitator, Getting Ahead in a Just Getting By World   Professional Affiliations National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. Association of Early Learning Coalitions, 2007 to present Served as Small Coalition Representative AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015     Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present Currently serve on Board of Directors Co-Chair of Public Relations Committee Serve on Finance Committee Early Childhood Advisory Board, Pensacola State College , 2011 to present Healthy Start Coalition of Santa Rosa County , 2007 to Present Currently serve on the Executive Committee as Secretary Education Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA Graduated with Highest Honors with a minor in criminal justice Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA Graduated with Highest Honors Skills Extensive experience working with Boards of Directors Supervision and management Development and fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment and coordination Microsoft Office Suite ",PUBLIC-RELATIONS +" CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs ",CONSTRUCTION +" HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments. Superior interpersonal and stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics Comfortable providing recommendations on basic elements of design Experience Company Name City , State Head of Business Development 07/2016 to Current A 500 Startups Company). Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector. Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition. Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations. Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts. Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands. Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event. Company Name City , State Senior Manager 12/2014 to 07/2016 Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US. Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue. Developed ideation and conceptualization of public facing client brand marketing campaigns. Managed the relationship between the business development and client manager departments. Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing. Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations. Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand. Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent. Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers. Company Name City , State Manager 11/2011 to 12/2014 Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients. Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements. Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations. Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations. Developed the early stages of conceptualization and content creation of ""The Players Tribune"", a Derek Jeter owned Excel Sports partner company. Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations. Education and Training BA : Economics 2011 University of Arizona Economics Sports Marketing & Management 2011 Minor Degree Sports Marketing & Management Certifications HubSpot Content Marketing Certificate 2017 +*HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video ",BUSINESS-DEVELOPMENT +" ACCOUNTANT Highlights TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle Accomplishments Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Dean's List Experience Accountant July 2012 to Current Company Name － City , State Handle invoicing & receivables consisting of $15 million in yearly sales Review credit applications and issue credit terms Review purchase orders to ensure proper amounts are received into inventory Set up all vendors and customer records to ensure proper documentation is documented including tax exemption certificates and 1099 information Month end reconciling for bank accounts and loan accounts File all sales tax returns which currently consists of six states Manage all company credit card expenses, including account reconciling and employee expense reports for approximately $40k in monthly charges Review monthly GL, including expense accounts, fixed assets and COGS Review sales and commission reports Provide payroll support Review inventory, warranties and service cases to ensure accurate records are kept Sales & Use Tax Administrator June 2011 to June 2012 Company Name － City , State File approximately $1 million in monthly sales and use tax returns throughout the North Central region, including eleven states, City of Chicago, North Dakota Propane and Minnesota Care Tax Prepare and file tax deposits and quarterly returns according to state guidelines Perform month-end closure for both sales and use tax general ledgers Review and analyze account short pays for tax issues Assess customer accounts to determine proper taxability according to tax publications set forth by the Department of Revenue Maintain all exemption certificates to ensure state guidelines and procedures are followed Support branch locations, administrative and corporate offices with sales tax related issues Assist with accounts payable and receivable Accounting Associate August 2008 to June 2011 Company Name － City , State Accounts payable for the company headquarters and three large operational centers, including coding, keying, purchase orders, employee expense reports, etc Portfolio balancing for several large clients including Citibank and Sallie Mae Bank reconciliations Importing financial data into financial reporting software using Mas90 Ensure financial records are maintained in compliance with accepted policies and procedures for both internal and client audits Ensure accurate and timely monthly, quarterly and year-end close Work closely with several different departments and clients to ensure accurate records are kept Compile and analyze financial information to prepare entries to accounts Accounts receivable for several different clients and systems throughout the company Government Collections Representative November 2004 to August 2008 Company Name Involved with the initial startup of the department, creating and implementing policies and procedures to ensure Government regulations were met Performed team lead position consisting of a 15+ employee team Worked a self-managed portfolio consisting of 300 - 800 accounts Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Consistent top achiever and performer Helped to develop, implement and maintain policies, procedures and standards on training new associates Advised and provided customers with account detail, payment history, loan refinance, etc. Analyzed credit history and finances to determine risk to the client Negotiated repayment of defaulted loans within government guidelines Employment location and verification for litigation and wage garnishment purposes Asset investigation and location for potential judgments Education Bachelor of Arts : Real Estate & Finance University of Northern Iowa － City , State , US University of Northern Iowa, Cedar Falls, IA May 2008 Bachelor of Arts Degree, Real Estate & Finance Associates of Applied Arts : Applied Arts Hawkeye Community College － City , State , US Hawkeye Community College, Waterloo, IA May 2003 Associates of Applied Arts Dean's List Skills Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate ",ACCOUNTANT +" SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair. ",AVIATION +" DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer Highlights Office Management Team Building & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable / Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 to May 2016 Company Name － City , State Administration of the document control system. Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers. Examine documents to verify compliance, completeness, and accuracy of data. Control document database of all documentation that will allow secure document retention and corresponding files. Perform clerical duties to generate documents as necessary. Support continuous improvement activities in terms of process and system improvement. Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team. Contribute to team effort by accomplishing related inquires as needed. Perform a variety of tasks and duties as may be assigned by Quality Management. Rental Coordinator August 2013 to December 2015 Company Name － City , State Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations. Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results. Administer rental invoicing processes and reports. Assist customers with invoicing issues, issuing credits and adjustments when required. Develop positive, long-term customer service relations. Coordinate shipment of rental, used and stock equipment. Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories. Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos. Work with all department and employees to insure quality of customer service. Network Technician Assistant July 2011 to July 2012 Company Name － City , State Install, maintain and repair of voice, data, and video network systems (and other related network technologies). Install, configure, troubleshoot and repair of data circuits, lines and switches. Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards. Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions. Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script. Office Manager March 2008 to December 2008 Company Name － City , State Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code. Monitoring of costs/ensuring competitive bids services and office products. Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables. Supervise operations, maintenance and other duties. Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff. Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc. Business Customer Service Representative December 2003 to January 2008 Company Name － City , State Responsible for daily, ongoing interface between customer orders and plant operations. Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Oversee daily data entry of production, shipping and receiving in all databases including customers. Receive and process daily orders, confirm price, communicate directly with customer as necessary. Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations. Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers. Executive Administrative Assistant August 2002 to June 2003 Company Name － City , State Schedule appointments/meetings and maintain a calendar of events for the Plant Manager. Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters. Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities. Provide support for the Quality System during corporate audits, actively participate in department activities. Facilities Analyst II May 1997 to May 1999 Company Name － City , State Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files. Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments. Responsible for maintaining of Customer P.O. changes & streamlining with the sales department. Oversee daily data entry of production, shipping and receiving in all databases including customers. Education 1997 Kelly Services － City , State Microsoft Office Suite courseware training Completed some college courses : 2007 Hopkinsville Community College － City , State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video ",APPAREL +" EDITORIAL ASSISTANT Summary Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast +scripts. Strong technical command of the English language and familiarity with a wide range of writing +styles. Committed to maintaining journalistic excellence and integrity. Skills Proficient with video editing software: Final Cut Pro and Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism and videography Copy editing and proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City , State Head of submissions department. Act as the first point of contact for author's questions, concerns ect. during the submission process. Update and maintain company's database. Review samples to determine if suitable for publication. Production Assistant 01/2017 to 08/2017 Company Name City , State Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee. Intern 01/2016 to 06/2016 Company Name City , State Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living. Intern Reporter 08/2015 to 12/2015 Company Name City , State Captured visual content and edited general assignment stories to be shown on air. Gathered and verified factual information regarding stories through interviews, observation and research. Columnist 08/2013 to 12/2016 Company Name City , State Published weekly op-ed in school newspaper titled School of Sarcasm. Topics covered campus life. Received highest readership for three consecutive years. Freelance Writer 08/2014 to Current Company Name City , State Wrote unique articles for Wojdylo media, pertaining to social media advancements. Deejay 01/2014 to 06/2014 Company Name City , State Presented local news on campus public radio. Organized playlists for radio and announced song titles. Education and Training Bachelor of Science : Journalism 2017 The University of Tennessee City , State + + + + + + + + + + + Bachelor of Science in Communication and Information with a major in +Journalism and Electronic Media and a minor in English. + + + + + + + Activities and Honors Selected to participate in College of +Communication and Information Global +Scholars Study Abroad Program in Sydney, Australia for +Spring 2016. ",DIGITAL-MEDIA +" AVIATION SUPPLY SPECIALISTS Summary To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives. Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions. Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items. Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation. Processes issues, kills, and rejects management notices, status changes and cancellations. Processes Aircraft Document Review (ADR). Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary. Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location. Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed. Establish, maintain and delete bench stocks in coordination with supported activities. Performs other duties as assigned. Hazardous Material and Handling Company Name Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO). Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute. Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements. Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services. Ammunition Specialist Company Name Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager. Education High School Diploma 1992 Hudson High School City , State , US Park University City , State 81 Semester Hours University of Maryland University College City , Jp Personal Information Secret Clearance +Excellent leadership skills +Team building and training +Microsoft Office proficient Skills Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML. Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient ",AVIATION +" DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON Summary Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions. Experience Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current Manage 30 clinical studies with a revenue stream of $2M annually. Increase site revenue from 30k to 120K mo in first 12 months Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014 Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base. Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014. Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000% Company Name City , State Sales/Business Development Director 01/2010 to 05/2013 Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions. Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital. Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems. Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. company acquired by Canadian private equity group in May 2013 Recruited by CITrials as Director, Clinical Research Operations in February 2013 Company Name City , State Senior Account Executive 01/2006 to 01/2010 Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota. Recognized as top PD sales generator within RAI chain in region. Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009 Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone. Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008 Achieved #1 position in region for high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010 Company Name City , State Account Executive 09/2003 to 12/2006 Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%. Established dialyzer sales at largest University account in territory increasing overall sales 180%. Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months. Grew customer base by 70% from 35 to 50 accounts in first 18 months. Promoted to Senior Account Executive in San Diego, CA in January 2006 Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales. Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003 Delivered informational financial sales presentations to potential investors to build symbiotic client relationships. Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base. Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry. Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations. Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio Recruited by Baxter Healthcare as an Account Executive to run UT territory Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product Surpassed 2001 annual sales quota by 119%. Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings. Increased Government account base 72% in 12 months to 250K. Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001 Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT Company Name City , State Institutional Healthcare Representative 03/1998 to 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched and grew Arthritis market from start-up to highest sales volume in Southwest region Increased sales to 1.7M in 2000 exceeding quota by 159% Produced 1.3M in sales in 1999 exceeding quota by 125% Achieved Top 10% government antifungal sales, generating 1.5M Led and coordinated the recruitment and training of new sales representatives Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas Pfizer nationwide realignment, offered the opportunity to relocate to Utah Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998 Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians . Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked in Top 5% among 45 new hires in the Powers Division Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone. Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA) Received 2 consecutive ""Exceeds Expectations"" ratings on Manger reviews and promoted to Institutional Healthcare Representative Education Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude Summa Cum Laude Bachelor of Arts : History 1994 Brigham Young University , City , State , United States Minor in English Associate V.P. Student Government Skills ""Bilingual in Spanish (read, write, and speak)"" ",HEALTHCARE +" CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc. + Opened and closed the register and counted out register drawer + Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail + Skills Used Analytical thinking, planning Strong verbal and personal communication skills + Accuracy and Attention to details + Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,  Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization. ",ARTS +" AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point) +Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. +Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. +Best regards, Fayaz Ahmad Sardar +Personal information: +Married status: Married +U.S.A Green Card Holder ",AGRICULTURE +" ENGINEERING TECHNICIAN Summary Creative and +innovative draftsman, passionate about building designs and advanced +construction solutions.   Seeking +the best opportunity to further enhance present professional experience and +expand knowledge base on architectural designs, while growing with an +organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 to June 2017 Company Name － City , State creating and finalizing drawings on building plans. Review projects with design and sealing engineers to find solutions to problems. Assisting customers in the field via shop calls, email, or instant messaging. Multi-tasking between various jobs daily. Material Handler July 2014 to December 2014 Company Name － City , State Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame. Loaded and unloaded packages in metal containers and trucks. Laborer June 2013 to August 2013 Company Name － City , State Maintained campus upkeep and appearance. Repaired, Replaced, and installed signs around campus. Janitorial/Construction Laborer June 2010 to August 2011 Company Name － City , State Maintained building appearance (including painting, cleaning, lawn care). Involved in renovation projects (including carpentry work and reading blueprints). Janitorial work (cleaning exam rooms and offices). Education and Training A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance +*Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design Additional Information (WILLING TO RELOCATE) ",ENGINEERING +" COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments. seeks to advocate, connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management . Excellent in organization and documentation Creating and following treatment plans .Collaborative .Culturally competent Experience September 2013 to Current Company Name City , State Court appointed special advocate for abused and neglected children Collaborated with Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers and parents Maintained monthly contact with my client and their families. Evaluated and addressed individual client needs and concerns. Wrote court reports and case plans Maintained thorough case history records and wrote detailed reports. Managed caseloads and acted as an advocate for client rights.. February 2013 to Current Company Name City , State Emergency Medical Technician and Social Worker volunteer Assist with community public education Support prevention efforts Assist with local and major disasters Attend trainings and education seminars September 2015 to May 2015 Company Name City , State Social work Intern Semiweekly, worked under the indirect supervision of the school social worker. Conducted individual and group counseling and provided crisis management. Attended both IEP and staff meetings and worked collaboratively with teachers and parents. Individually created, followed and maintained intervention plans and kept detailed narrative reports of my client interactions. Assisted students with setting up outside resources and participated in risk assessments. Practiced cognitive behavioral and motivational enhancement techniques. Maintained a caseload of 10-15 clients, working under strict deadlines. September 2015 to May 2015 Company Name City , State Social Worker Intern Once a week interned at the elementary school with the school social worker for 7 hours. My responsibilities included individual counseling, group counseling, creating and following treatment plans, following behavioral plans, emotional support, and attending IEP meetings. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. September 2014 to May 2015 Company Name City , State Social Work Intern Under the indirect supervision of the school social worker, once a week for an hour, I provided individual counseling. In addition I helped create personal plans of action in order for students to concentrate better while in the school environment. January 2009 to January 2013 Company Name City , State Child Care Provided daily summer and after school care for a young boy who has an autism spectrum disorder Completed summer school and regular school assignments, visited educational and physical fitness facilities, and assisted with behavior and emotional problems. Designed an effective behavioral modification program. September 2011 to May 2012 Company Name City , State Hippotherapy volunteer Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions. September 2011 to December 2011 Company Name City , State Research Intern Interned at Settlement Music school with a research team from West Chester University, assessing the correlation of poverty and learning. .Collected and maintained data. .Collaborated with teachers and staff around student schedules. .Assisted teachers with daily classroom activities. September 2009 to August 2011 Company Name City , State Girl Scout Leader Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies. .Created lesson and activity plans. .Collaborated with parents. February 2008 to February 2010 Company Name City , State Foster care assistant Assisted with the care of 3 medical and special needs children, within the foster system. Effectively maintained and fed 2 children through a Gastrostomy tube. .Provided respite care for a child with autism and a heart defect Education 2015 West Chester University City , State Social Work Master of Social Work Education in program evaluation and policy analysis Continuing education in Recognizing and reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance and Commitment Therapy 2013 West Chester University City , State Psychology Bachelor of arts Deans List Admitted to honorary society Member of Autism Speaks U group 2011 Delaware County Community College City , State Psychology Associates of Psychology Presidents honor list Admitted to honorary society Skills Compassionate Active listener Experienced in working with individuals and groups Independent Strong communicator Knowledge of child development Self-Awareness Empathy Boundary Setting Time-management ",ADVOCATE +" ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys ",FITNESS +" VR DESIGNER Summary A Game Designer with exceptional modeling and prioritization skills looking for a career in an organization that would enhance and further skillset. Experience 01/2017 VR Designer Company Name － City , State Help facilitate the process of Game Development using Unity 5 and virtual reality. T.A. for Boeing Game Development course at Chronos Global Academy. 3D Modeler, Texture, Lighting and Sound special for Unity 5 and Unreal Engine 4. Sales and Marktering of VR titles on Steam and Vive-port +Construction, John Ewing. 01/2016 Game Tester Company Name － City , State Provided expertise in testing games. Reported results and made sure the quality was production ready. Worked with teams in game functionality using multi language applications. 01/2015 City , State Education and Training 2014 Advanced Modeling, Advanced Animation, Level and World Building. + Having a passion for weed and its comsumers and excellents in people skills + Able to distinguish Cannabis strains, such as Sativa vs. Indica vs. Hybrid : Fine Art and Game Design Animation/FX Artist Sanford Brown － City , State Fine Art and Game Design Animation/FX Artist Skills 3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design ",DESIGNER +" OWNER/CHEF Summary Chef with 6 years of critically acclaimed work preparing delicious, healthy dishes in multiple restaurants as well as starting own business. Specializes in preparing menus that attract and retain customers. Looking for a challenging role in culinary management. Line Cook with 15 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Sous vide technique Strong butchery skills Contemporary sauce work ServSafe certified Food handler Focused and disciplined Focus on portion and cost control Inventory management familiarity High volume production capability Accomplishments 2015 ""BEST CUSTOMER SERVICE AWARD"" FROM THE TASTE DORCHESTER Experience Owner/Chef 08/2012 to 08/2015 Company Name City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire shop. Educated customers on product and service offerings. Oversaw all daily operations. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate employees. Providing prompt, efficient and friendly service to the customers Anticipating customer needs and catering to the same competently Maintaining high sanitary standards in the kitchen and serving area Managing catering services depending upon the pertinence of the event Informing management about the areas where the service could be improved Responsible for the maintenance of the food items and equipment Storing reusable items carefully. Chef 10/2011 to 06/2012 Company Name City , State Make sure a team of 10 is following food preparation, recipe adherence Performing duties for food preparation as required by the guidelines Be able to cook for the high school's if the chef call out Serve food in quantities that meet requirements Accepts responsibility for stocking shelves and general cleaning Maintains required forms and records as assigned by manager. Chef 04/2009 to 02/2010 Company Name City , State Café Main Supervises team 8 Supervises ordering, purchasing, receiving, and inventory Supervises sanitation and cleaning Trains employees Participates in menu development, recipe testing, and evaluation Maintains records and computer input Maintains food costs, safe handling and preparation standard. First-Cook 08/2008 to 05/2009 Company Name City , State Responsible for all subsistence from the time they are received until consumed Conduct quality assurance evaluation of food preparation and finished products Training and supervising the cooks, Ensure that only the highest quality products are served Close the kitchen & ensure that the kitchen is left in good working condition Make sure lunch get out on time and dinner Cook & prepare according to daily menu Cook for 700 to 1000 kids & catering functions. Sous Chef 03/2008 to 08/2008 Company Name City , State Elegant catering Company that been around for thirty Years, that cater to fine-dine and small parties. Over sees catering events for off-premise upscale jobs Supervises and participates in the production, with my team Communication, and recommend discipline as appropriate Manage cooks & wait staff, kitchen stewards Train, develop, empower, coach and counsel, resolve problems. Cook/Pastry-Cook 10/2007 to 03/2008 Company Name City , State Fine dining Mediterranean cuisine restaurant, with some Italy influent. Externship with Todd English world renowned chef Set up station according to restaurant guidelines Prepares all food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications as set by the restaurant Restock all items as needed throughout shift Clean and maintain station in practicing good safety, sanitation, organizational skills Perform additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time Responsible for make specialties pasta sauce, stocks & soups. Education Associate of Occupational Science 6/2008 Le Cordon Blue College of Arts City , State Certificate ServSafe, Allergen +Computer Skill Microsoft word, Power Point, and Excel Skills Enforcing strict health and hygiene standards in the cooking & food preparation area. Strong desire to instill good practice and procedures in those working with you. Physically fit and able to lift heavy goods and stand for long periods of time. ",CHEF +" ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION +Earned 10 years of dedicated ""Federal Government Service Award"" 2013. +Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member +Jacksonville, FL Society for Human Resource Management, Member +American Federation of Government Employees, Union Member ",ADVOCATE +" ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis of financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012. In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations. Experience Company Name July 2011 to November 2012 Accountant City , State Enterprise Resource Planning Office (ERO) In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger. I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production. I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator. In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012. These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed. These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS. Company Name April 2010 to June 2011 Resource Advisor City , State In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander. I was responsible for coordinating a $4.6M budget between four funding sources. I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements. I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization. I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly. I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers. Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment. I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program. I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program. I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns. Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings. During yearly audit by 700th CONS received zero findings. Company Name July 2008 to April 2010 Staff Accountant City , State In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller. I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues. In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution. This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations. I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources. I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC. This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA. This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC. I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month. My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel. This not only created rework, it delayed the payment of the invoices. I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition. I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel. The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office. Company Name January 2007 to July 2009 Chief, Reports Branch. Accounts Maintenance and Control City , State In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters. Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist. My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained. As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network. I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C. Worked with management in determining FTEs needed for the branch. I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist. Limestone POC for an initiative to eliminate suspense accounts throughout the agency. Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account. These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009. Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable. I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone. After transition to Limestone encouraged staff responsible for these reports to streamline the processes. Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings. Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units. Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments. Persisted in getting higher level review of regulatory and policy guidance. Report of foreign currency fluctuation is now consistently accurate. Company Name February 2000 to January 2007 Chief, Accounts Payable Branch City , State As Chief Of Accounts Payable I was responsible for the overall management of a branch consisting of over 120 employees. My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. We consistently reviewed these areas and made necessary personnel moves based on shifting priorities. This was extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload. Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000. By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of ""must pay now"" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements. As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds. I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement. Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals. In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. Company Name February 1999 to February 2000 Chief, Recon and Reports Branch City , State In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the ""525"" series in grades ranging from GS-5 through GS-8. This responsibility also included supervision of the German local national workers assigned to my duty section. I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements. I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures. I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data. Directed and provided technical guidance to subordinates in the assigned area. Assured the timeliness and accuracy of assigned workload. Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out. I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints. I participated in long range planning, goal setting, and evaluating the subordinate staff. Interpreted and clarified branch policies and resolved operational problems. Ensured efficient utilization and professional development of my staff. I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation. I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs. Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap. I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program. I was responsible and accountable for the safety and health of my subordinates. I ensured personnel were trained to work safely. I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees. Company Name June 1995 to February 1999 Chief, Accounts Payable Branch City , State I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command. Workload increased which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement. As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production. I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors. During a five week period, I provided ""Boot Camp"" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management. Company Name June 1994 to June 1995 Accountant, Network Assistant Team City , State As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures. I was consistently called upon to develop and implement procedures consistent with DoD regulations. Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS. In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief. This briefing identified team members, the purpose of the visit, goals, and responsibilities. Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit. I provided recommendations to preclude recurring problems and to prepare the organization for consolidation. Company Name June 1993 to June 1994 Supervisor, Accounts Control Branch City , State I directed/supervised the accomplishment of all financial reports and statements. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters. I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively. I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes. I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems. I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations. While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database. I analyzed computer output products to determine processing deficiencies. They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related to policy and procedural. changes required as a result of the impending base closure. Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed. I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation. Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles. Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate : Accounting City , State , USA Emphasis in Business 1994 Associates : Accounting City , State , USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management. ",ACCOUNTANT +" PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills ",PUBLIC-RELATIONS +" TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the ""start-up through completion"" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 to 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex. In charge of the duties of organizing, planning, work assignment, cost control and scheduling the ""start-up through completion"" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification. Development / customization of necessary contract management tools. Identify all resources and support (human, physical, financial) required to achieve the project Objective. Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project. Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties. Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion. Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site. Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status. Directs and controls the work at site by contractors working directly for BV. Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements. Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager. Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed. Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress. Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress. Verify all Technical Queries and NCRs are closed prior to organising the Release. Participate in performance evaluation of suppliers / yards as requested. Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution. Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components. Supplier Quality Control Engineer 01/2009 to 09/2009 Company Name Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples. Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers. Feb. to Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct. 2007 to Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005. to Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 of 5. Consulting Engineer 10/2007 to 09/2009 Company Name Education Ecole Nationale arts & métiers», Paris (France) +2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP - Visual Welding Inspector Level 1; Rotherham (UK) +2012: IRCA Certificate for Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date of Birth: August 17, 1982 (33 Years Old) +Nationality: French +Adress: Beach Tower / Reem Island / Abu Dhabi Additional Information Date of Birth: August 17, 1982 (33 Years Old) +Nationality: French +Adress: Beach Tower / Reem Island / Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems +Management, Validation, Veritas, Welding ",AUTOMOBILE +" SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS Experience March 2006 to June 2014 Company Name City , State Senior Accountant Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada. Managed and executed accounting, treasury and administrative functions in fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions. Executed commodity settlements to resolve pricing disputes, volume variances and other issues. Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S. plants to corporate offices. Prepared FERC reporting for plants with routine and non-routine accruals. Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis. Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants. Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits. Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks. Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls. Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules. As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team. Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters). Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin. October 2005 to March 2006 Company Name City , State Accountant / Analyst Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue. Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy. Interfaced with vendors and customers in resolving discrepancies and billing issues. Trained and mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined and implemented highly efficient A/P processes and documentation. Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 to October 2005 Company Name City , State Accountant Provided accounting expertise and support for investment management firm with $129B assets under management. Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues. Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks. July 2000 to August 2004 Company Name City , State Analyst / Rotation Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets. Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports. Coordinated and facilitated audits; systematically isolated, researched and resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted in SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims. Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities. Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston. Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City , State Accountancy BBA GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued. Languages Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued. ",ACCOUNTANT +" ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) + Active Volunteer in the local community ",APPAREL +" BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers.  Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist  and brand strategist. Created content and designed graphic for website, email and trade publications.  Developed  sales marketing training programs that improved client retention and increased revenue.  Managed diverse and multicultural workforce to collaborate as a focused unit.   Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification.  Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers.  Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995  Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA  Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning.    Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management.  Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator,  Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access)  Accounting and Tax software Quick Books, DRAKE  Occupational Safety - OSHA -10  Federal Energy Management Professional (FEMP) Web - Design HTTML  Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee  2012 - Prince George's Chamber - Green Business Award  2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach   2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board ",BUSINESS-DEVELOPMENT +" SALES ASSOCIATE Summary Actively seeking a Full Time position in Technology within an organization utilizing my skillset and innovation to grow in a success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets +Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables +Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 to Current Company Name － City , State Interact and assist customers, co-workers, Loss Prevention and Management, take direction from supervisor on assigned tasks and notify upon completion, notify Loss Prevention of suspicious activity and safety hazards, answer phone, provide customer service on sales floor while assisting with recovery. Materials Handler Jun 2008 to Mar 2009 Company Name － City , State Extract parts from inventory for kits to be assembled on production floor, audits, notify supervisor of completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 to Feb 2008 Company Name － City , State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files for underwriter department, follow up with supervisor with updates on progress, faxing, copying,. Warehouse Clerk Dec 2006 to Oct 2007 Company Name － City , State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies from receiving dock and replenish back into inventory, record new inventory counts and follow up with supervisor to keep records accurate, replenish supplies to production floor for assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS , Network Engineering 2017 Moorpark College Network Engineering AS , Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista ",SALES +" CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media +placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning ",FINANCE +" HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Skills Networking and Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person and Telephone Interviewing Employment Data Tracking New Hire Onboarding & Orientation Termination Documentation Conflict Resolution Documentation and Recordkeeping Willingness to Learn Remote Conferencing and Communication Microsoft Office Employee and Applicant Assessment Work History 07/2018 to 01/2021 Human Resources professional Company Name – City , State With hands on experience in distribution environment. Employee Relations/Conflict Resolution and Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence and post-acquisition HR integration. Completed 2 days of onboarding process every week. Ranging from initial presentation on companies' policies and overview, to revising e-verify process, making badges, and assuring system certifications (FDU) were completed upon starting in their new role. Managed and updated personnel files for old and new hires in the Human Resources Information System database (Lawson). Assessed and streamlined training coach program to drive consistency of company's processes. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as a great driving force behind DC employee-retention rate within an industry where high turnover is the norm. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours. Completed our distribution's weekly reporting while assuring it was sent to corporate in a timely manner. Weekly reporting consisted of planned vs actual, terminations for the prior week, and new hires that were onboarded. Oversaw 300+ associates pay, onboarding, and relocation to other departments and facilities. Assured managers sent in time details report for their direct reports. Upon received it would be revised daily to make any necessary revisions in Kronos. Took part in various meetings ranging from union sensitivity training, hr meetings regarding program rollouts, staffing meetings, and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94% success rate. Provided various resources to associates. Including work number information, tuition reimbursement access, and information on how to adjust form of payment. Managed all aspects of leave administration, and health benefits for over 300 employees. Created various spreadsheet & documents to streamline efficient workflow. Provided support and assistance to management team on handling and resolving Human Resource issues. Interviewed, counseled and terminated employees to provide exceptional performance and a safe / motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 to 10/2017 Onsite Supervisor Company Name – City , State Worked on behalf of Best Candiates (Staffing agency) providing top notch service to Park West (Client). Oversaw 200 employees. Filled out applications & inserted in the COATS software. Interviewed, counseled, and terminated employees to provide exceptional performance and a safe / motivating workplace. Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks. If absent needed to have justified reasons for missing or provide warning. Upon employment I needed to learn the warning system Park West operated on. Assure all employees are following protocol when handling art pieces and tools. Looking out for the safety of employees. All employees had to have proper uniform & equipment to operate efficiently. Kept files up to date with employee information in the software system & excel template. Had to provide documentation when employees want to request vacation time or refused medical attention which I created. Kept proper documentation of employees excused absences, vacation requests, refusal of medical attention, & file of accident / incident report. Inserted employee hours & pay rate on Excel sheet. 01/2015 to 07/2016 Negotiator Company Name – City , State Responsible for maintaining 250 files. According to the file I would start up or continue the mitigation process with lender on behalf of client's. Photocopied, verified, & faxed paperwork. Prepared packages, spoke with lenders and clients. Submitted various forms and documents on client's behalf to lenders in hopes of receiving a modification. Answered various calls at a time and solved all questions and concerns in a timely matter. Education Business Administration Miami Dade College - City GPA: 3.0 High School Diploma Mater Academy Charter High School - City , State GPA: 3.1 Languages English : Native or Bilingual English : Native or Bilingual Spanish : Native or Bilingual Spanish : Native or Bilingual ",ADVOCATE +" CONSULTANT Professional Overview Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens Education Masters of Social Work : Community, Organization, Planning, and Administration University of Southern California － City , State GPA: Tommy Trojan award for merits in the School of Social Work Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work Bachelors of Art : Psychology Loyola Marymount University － City , State Psychology CPR Instructor Certification Garfield Medical Center － City , State Experience Consultant January 1998 to Current Company Name － City , State Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services. Medical Social Worker January 2010 to Current Company Name － City , State Provide medical social work services for Kaiser Permanente home health and hospitals. Complete comprehensive psychosocial assessment. Provide counseling on functional losses, grief counseling, and assistance with end of life issues. Educate patients about advance directives, code status, and community referrals. Document on Clinical Documentation Systems and familiar with using Health Connect system. Medical Social Worker January 2006 to January 2010 Company Name － City , State Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities. Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management. Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units. Clinical Social Worker II January 2004 to January 2006 Company Name － City , State Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department. Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions. Assisted the health education department with CPR re-certification for hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association +California Board of Behavioral Sciences +National Association of Social Workers +YMCA Youth Coach ",CONSULTANT +" TEACHER Summary Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Highlights Daycare management professional Positive and cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training in food handling preparation Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Preschool educator Accomplishments Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Consistently received positive feedback from parents. Experience Teacher June 2002 to December 2014 Company Name － City , State Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities. Preschool Teacher April 2013 to June 2014 Company Name － City , State Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Toddler Teacher April 2012 to April 2013 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet. Reason for leaving- father passing. Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps. Preschool teacher October 2010 to March 2012 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum. Education Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes. Associates degree : Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up to date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr and first aide Orientation 1 and 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills. ",TEACHER +" SALES CONSULTANT Professional Summary Customer Follow-up ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Sales consistently generated additional revenue through skilled sales techniques. Motivated sales professional offering 6 years of progressive retail experience. Highly result oriented and energetic with unsurpassed interpersonal and communication strengths. Skilled Sales Associate with 6 year track record of success. Maintained professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Skills Career Overview I am a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Services Representative with proved ability to establish rapport with clients. Highly enthusiastic customer service representative with 4+ year's client interface experience. The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident! Core Strengths Inventory control Customer service Top sales performer Strategic sales Conflict resolution Credit card processing Creative problem solver Consistently meets sales goals Credit card transactions Retail sales Computer literate Natural leader Skilled problem solver Motivated team player Stocking Shipment processing Personable Employee relations Merchandising understanding Product knowledge Contract preparation Multi-tasking strength Customer service focus Active listening skills Customer-oriented Flexible schedule Professional demeanor High energy Relationship building Interpersonal skills Upselling techniques Merchandising POS systems knowledge Work History Sales Consultant Company Name – City , State Left for a better opportunity at Zimmer Brothers. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable. 01/2005 to 01/2008 Sales Consultant Company Name – City , State I worked hard in this high end jewelry store. I absolutely found my dream job! I studied at GIA I have about 6 certifications Like Diamond Essentials, Diamond and Diamond Grading, Diamond Lab Class, Gem Essentials Also I am an AGS Certified sales associate. I went back this past December in 9 days I sold 25,000$. When I was there full time I would have 100,000$ in sales for that month. I am so passionate about this career and am looking for a bigger company as they are family owned. I sold Rolex Watches. Hearts on Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described the products to the customers and accurately explained details and care of merchandise. I recommended, selected and helped locate and obtain out-of-stock product based on customer requests. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I Assisted customers in person and via telephone. I communicated with vendors regarding back order availability, future inventory and special orders. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. I interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. I also came up with events for our clients as far as a special showcase of colored Diamonds. Most Important I love and Value the company and the clients and love the business. I came back during December 2011 for the holiday season. Floral Helper Company Name – City , State Sabellicos Greenhouses and flower shop. Worked as assistant in flower shop, cut clean flowers. Cleaned buckets delivered, floral sales, Use of dove POS computer system, also did a little floral design; I am familiar with the greens and fillers. I worked with Garden Roses, sweetheart, spray, Rio, long stem & short stem. I also worked with Aster, Eucalyptus, Bells of Ireland; I also worked with carnations mini carns, the Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental & orchids and DE pollinated them. I worked a couple of weddings, I am familiar with funeral work casket covers oasis hearts & cross cones and grave blankets. 02/2015 to 11/2017 Sales Associate Company Name – City , State I do take extra time whenever I can. We work with Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir and also Charles Krypell. I do all Insurance appraisals and fair market appraisals the owner checks them and gives a value I estimate weights, stone identifications color and clarity's. I also take care of our constant contact which has gone from 80-295 in less than a year. I also introduced the Charles Krypell jewelry line and after a lot of thought the owner took my advice and brought the line in. I do case displaying pick out advertising sales reporting inventory everything that goes along with having full responsibility for that line. I also take the time to inspect all jewelry that the customers ask me to clean whichbrings us a lot of money in repairs. I love what I do its more than just a job to me it's a passion. 11/2016 to Current Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Wrote, negotiated and finalized sales contracts. Kept work areas clean and neat at all times. Alerted customers to upcoming sales events and promotions. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Communicated clear expectations and goals to each team member. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked with the management team to implement the proper division of responsibilities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 8  months. Education 2004 High school +High School Diploma : John Jay - Skills advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual displays GIA EDUCATION DIAMOND ESSENTIALS CERTIFICATION GRADUATE DIAMOND CERTIFICATION DIAMOND GRADING LAB CERTIFICATION DIAMOND AND DIAMOND GRADING CERTIFICATION COLORED STONE ESSENTIALS CERTIFICATION ",SALES +" IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations. Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit and Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 to Current Company Name City , State Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls. Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds. Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts. Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation. Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices. Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files. Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties. Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan. Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments. Performed hands-on analysis of multi-platform and application security. Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information. MIS Technology & Procurement Analyst 06/2005 to Current Company Name City , State Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point. Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer. Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and Standardizing software titles. Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities. Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing. Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc. Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars. PC\LAN Support Specialist 01/2000 to 06/2005 Company Name City , State Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment. Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections. Serviced, configured, upgraded, and repaired Compaq and HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user ""shrink wrap"" applications along with many homegrown applications. Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access. Handled remote access issues such as connectivity, modem, and token authentication issues. Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed Moves/Adds/Changes of Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer. Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe. Education and Training Certificate of Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree : Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN ",APPAREL +" MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 to Current Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic / Aircraft Technician April 2014 to October 2014 Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft. Aviation Technician September 2010 to September 2013 Company Name － City , State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance Sales Associate September 2008 to August 2010 Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Education and Training BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018 Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014 AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 to January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports. Certifications Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present FCC Elements 1, 3, & 8 March 2011 to Present FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ and Conversational in Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine ",AVIATION +" STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone ",BUSINESS-DEVELOPMENT +" IMPACT Highlights Level-headed under pressure +*65 wpm +*Microsoft Office efficient +*Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel +*Orchestra +*Administrative Office Aide +*Chess Club Certifications CPR Certified +*Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm ",HEALTHCARE +" GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded, highly experienced leader* Quickly establishes trust and effective working relationships * Focus on effective communication between teams * Creative, articulate and resourceful * Successful at team mentoring and develop individuals into leadership *Innovative, energetic and a good sense of humor Skills Work History 01/2014 to Current Government Relations, Communications and Organizational Development Director Company Name – City , State Government Relations and Communications WSDOT Toll Division Leadership: Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects. Oversees implementation of continuous improvement and Lean project. Represents the division with the media, government and industry representatives, and citizens. Government Relations: Serves as a strategic advisor to department executives on key tolling, communication and legislative strategies. Communications: Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division. Distills complex financial and technical information into clear graphic storytelling and understandable communication. Facilitates resolution workshops on policy conflicts between internal and cross functional partners. Leads external communications team leverage of current social media tools. Team: 2 managers, 8 staff Director of Budget and Program Development Washington State Ferries Leadership: Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. Trained, coached and mentored staff to ensure smooth adoption of new program. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . 08/2008 to 09/2011 Director of Program Management Company Name – City , State Greco led the Program Management for the AWV program with a $3.125 billion budget. She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures. Greco led budget, finance, human relations, communications, real estate services, consultant and third party agreements including railroads. Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project. She was responsible for financial forecasts, budget development and accounting for the AWV program. Directed 5 managers and a team of 33 employees. Developed and rolled out new policies. Hired and trained [number] of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Partnered successfully with [departments, clients] to produce [positive outcome] . 04/2006 to 08/2008 Project Director, I-90 Corridor and Sound Move Projects Company Name – City , State Directed delivery of design and construction projects for high capacity transit in the I-90 corridor and for the completion of Sound Transit Sound Move projects. Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system. Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects, Alaskan Way Viaduct, SR 520 and I-405. 07/1995 to 03/2003 Manager, Aviation Services and Planning Company Name – City , State Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program, Aviation Planning, Outreach and Education Program. Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division. Created the WSDOT Airport Land Use Compatibility Program, which now serves as a national model in protecting airports through local land use planning. Restructured the Aviation System Plan into a dynamic web-based resource tool for the 129 airports in Washington. Managed consultants for delivery of the statewide pavement management program. Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy. Public Affairs Specialist Company Name – City , State Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing, and numerous aircraft accidents. Provided media training to senior management as well as support during media interviews including the television shows, 60 Minutes and 48 Hours. 09/2011 to 01/2014 Director, Budget and Program Development Company Name – City , State Serves as Director of Budget and Program Development for WSDOT Ferries Division with a $760 million biennial budget serving over 22 million passengers each year. Greco oversaw program management for the operating and capital budgets and established a trend and change management program. Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. She is experienced in interest arbitration for numerous collective bargaining agreements. Greco oversees the organization's performance management program and has a demonstrated ability to inspire and preserve teams. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . Strengthened company's business by leading implementation of [project] . Trained, coached and mentored staff to ensure smooth adoption of new program. Education Bachelor of Science : Flight Technology Flight Technology Central Washington University +Executive Management Program, Evans School, University of Washington : Skills arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops Additional Information Non-Profit and Community Support Neighborhood Youth Alliance, Founding Director Math and literacy outreach to homeless and children in poverty, Lynnwood, WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2 ",AVIATION +" PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising for Safety (ALZA Corp. Mountain View, CA); Training the Trainer (ALZA Corp. Mountain View, CA); How to Be a Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling at Managing and Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 to Current Company Name Responsible for an engineering/supervisory position to accomodate technical support in a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment of computer based archive and lean production. program. Process Engineering Technician III January 2005 to January 2006 Company Name - City , State Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups. Process Engineer and Manufacturing Staff January 2001 to January 2005 Company Name - City , State Assisted in process development and commercial manufacturing of transdermal products;. Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;. Revised manufacturing related documentation such as Standard Operational Procedures (SOPs). and work instructions (WI). Production lead / Process Operator June 1999 to October 1999 Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results. Worked on an exploratory drilling site located in mountainous region of northern Anatolia. Analyzing wastewater and handling hazardous material, providing graphs and related charts. Skills biology, budget, charts, Oral, cost +analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process +development, process-engineering, process improvement, product development, producing, protocols, quality +assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education and Training Bachelor of Science : Petrochemical and Natural Gas Engineering , 1999 Istanbul Technical University Turkey Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms) +Various courses in biology and medical science (towards a degree in medicine) 1994 Bosforous University - City , Turkey ",ENGINEERING +" STAFF ACCOUNTANT TAM BUI Professional Summary To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment +*Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook +*Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Sr. Accountant May 2005 - Jun 2017 Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University City , State Accounting Business Administrative Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative ",ACCOUNTANT +" NATIONAL SALES MANAGER Summary It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board of Education member Client account management Midwest Band and Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed to cultivating a successful team Customer-oriented Accomplishments As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry. Experience National Sales Manager January 2009 to Current Company Name － City , State Oversee the daily operations of United Musical Distribution. Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums. Complete and submit institutional bids to schools throughout the nation. Responsible for creating sales opportunities and driving them to success as leader of a sales team. Develop quarterly sales goals and implement plans to reach our goals. Oversee the daily operations of the retail sales division. Oversee the daily operations of our warehousing staff. Analyze sales history for merchandise and submit purchase orders to vendors. Attend the annual winter NAMM show as a buyer. Negotiate special pricing for high volume items with vendors. Develop and maintain strong working relationships with vendors. Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals. Director of Educational Services/Bids Administration January 2001 to January 2009 Company Name － City , State Complete and submit institutional bids to school districts throughout the nation. Solving complicated customer service issues related to bid sales. Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week. Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin. Implement new ideas for promoting the educational services division of Cascio Interstate Music. Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income. Rental collection. Retail customer sales and service. Maintain the ""look and feel"" of the retail Band and Orchestra Department. Maintain a high level of customer satisfaction throughout the retail division. Assist with the daily administration of the retail division. Educational Services Representative January 1997 to January 2001 Company Name － City , State Captured 55%+ market share with band-related sales. Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois. Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone. Inventory purchasing. Band and orchestral instrument and accessory sales. Fine Arts Coordinator January 1992 to January 1997 Company Name － City , State Observed and assessed student performance and kept thorough records of student progress. Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels.. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at all staff meetings each month, designed to enhance school pride and presence. Employed a broad range of instructional techniques to retain student interest and maximize learning. Delegated tasks to teacher assistants and volunteers. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Coordinating all fine arts performances. Director of bands grades five through twelve. Director of choirs grade nine through twelve. General music instructor grades kindergarten through eight. Assistant Band Director January 1990 to January 1992 Company Name － City , State Education Masters : Music education , May 1992 Indiana State University － City , State Music education Bachelor of Science : Music Education , May 1990 Indiana State University － City , State Associate's degree : Fine Arts , May 1986 Vincennes University － City , State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance. ",ARTS +" SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule. +*Detail and Deadline Oriented +*Critical Thinking +*Superior Writing Skills Highlights Microsoft Office Suite +*Avaya Phone System +*Very accurate and rapid keyboarder +*Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written ",FITNESS +" PRODUCT PHOTOGRAPHER Summary Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision. Highlights Proficiency in Photography Results-oriented Adobe Photoshop Capture one Proactive approach to problem solving Excellent workflow management Lighting expert Freelance Work Second/Associate photographer, assistant, +intern, post possessor + + + + + + Weddings, +Mitzvahs, Portraits + + + + + + + + + + + + + + + + + + + +Barrie +Anne Photography – Philadelphia, PA + + + + + + Jeremy Messler Photography - Cherry Hill NJ + + + + + + + + + + + + + + + + + +C +& C Studios – Chalfont, PA + + + + Commercial jobs + + + + + + Onestop.com +for The Frye Company + + + + + + + + + + + + + + + + + + + + + + + + + +Barney's +New York and Company + + + + + + + + + + + + + + + + + + + + + + + + + +Too +Fast Apparel – www.toofastonline.com + + + + + + ​ Experience Product Photographer June 2014 to Current Company Name － City , State Collaborated successfully with a variety of personalities and work styles. Photograph product for web store. Retail store and support the live show. Photographer May 2013 to March 2014 Company Name － City , State E-commerce Photographer. Photograph product for web store. Retail and whole sale websites. Skin retouching, background removal, special effects, color correcting & batch editing. Photograph editorials. Catalogs, look books, and banners. Scheduled models for shoots Photographer October 2012 to May 2013 Company Name － City , State Editorial and product photographr. E-commerce and print. Cropped, manipulated and performed color-balance for final images. Education Associate of Science : Photography , 2012 Antonelli Institute of Art and Photography － City , State Excelled in course work related to:Fashion Photography and Portraiture High School Diploma : 2009 North Penn High School － City , State Skills Desktop Publishing Software: Photoshop, Capture One, Lightroom ​Strong Communication Skills Great with Creative Problem Solving ",APPAREL +" CONSULTANT Summary I consider myself to be a charismatic and persuasive Marketing Manager offering expertise in property management, public speaking, advertising and media relations. My superb writing and speaking skills allows me to communicate effectively with target audiences through strategic brand management and PR campaigns. I am tech-savvy and confident with three years of marketing and public relations experience. Team structure and leadership is very important to me and I thrive in fast-paced environments. My personality is very driven and service-oriented and I enjoy helping others. Within the marketing and advertising position I have held, my motivation to maintain organization has been key in completing deadlines and staying on task.  Highlights Customer service-focused Project management Marketing and sales specialist Organized and efficient Exceptional multi-tasker Motivated team player Microsoft office Outlook Budget creation Accomplishments In my time with my current position, I have advanced very quickly and have been recognized for the many goals and achievements that the property has met. I have been nominated at many different times throughout my 3 years in Marketing and led our property to be nominated for Property of the Year. In 2015, our property succeeded with a 3.7% increase in NOI over 2014 and 2016 is predicted to exceed 2015.  I am very experienced with studying the market and making that dependent on optimizing rents. Since 2014, I have aided in helping to increased our property's occupied rent by over $100 and that is continuing to rise.  Experience Consultant November 2015 to Current Company Name － City , State Consulting those looking for products Managing a sales quota each month Network Marketing Marketing Manager October 2013 to Current Company Name － City , State Oversee all marketing efforts for a property of 310 apartment and townhomes Maintain optimized rents based off of the market Study and research the market daily to keep up with changes and trends Reporting weekly and monthly on leasing activity Supervise a Marketing Associate  Maintaining a presence on social media, paid advertising sources and corporate outreach Manage advertising budgets up to $50,000 Organize quarterly financial reports Creating an annual budget Answering phones/scheduling appointments  Touring prospective residents our community. Producing and signing legal documents. Attend to resident needs MRI software system Building rapport with prospects and current residents Nurse Server June 2013 to November 2013 Company Name － City , State Responsible for stocking all equipment that nurses use for their patients. Understanding the knowledge and difference amongst equipment such as syringes, tubing, gausses, and much more. Keeping mother carts stocked across the hospital for future shifts and co-workers. Placing orders for supplies used throughout hospital. Marketing/Leasing Associate May 2013 to September 2013 Company Name － City , State Responsible for taking phone calls and scheduling appointments. Greeting residents and tending to their needs. Taking prospect residents on tours of the property. Signing leases with new-coming residents. Serving Staff April 2011 to May 2013 Company Name － City , State Responsible for a team of about 8-10 persons during any given shift. Responsible for handling money at the end of the night and calculating productivity sales of the restaurant into a computer system at the end of a shift. Trained new employees that became a part of the front of the house serving team which gave me a chance to implement my leadership skills into the job. Coordinated along side of managers to put together events held within the restaurant as well as catering jobs; such as weddings and local bridal events. Head Server August 2007 to April 2011 Company Name － City , State In charge of 5-7 servers during a given shift. Tended to my own restaurant guests as well as others. Monitored responsibilities of other servers. Go-to person without having to involve managers unless necessary. Education High School Diploma : Jun 2008 Stauton River High School － City , State , United States Bachelors of Science : Health Promotions - Clinical , May 2013 Liberty University － City , State , United States Health Promotions - Clinical Interests Graduated from high school with an Advanced Diploma +*Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Senior year +*Participated on many athletic teams throughout four years of high school +*Elected as captain of Varsity Softball team Additional Information AWARDS AND HONORS Graduated from high school with an Advanced Diploma Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Sophomore year Participated on many athletic teams throughout four years of high school Elected as captain of Varsity Softball team Liberty University scholarships and grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, and Pastoral Scholarship Skills Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention to detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac and PC, managin, handling money, Microsoft Office, POS system, phone skills, time management ",CONSULTANT +" INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION +Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE +, Registered Interior Designer #161.000401 +. ",DESIGNER +" ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.   Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.   Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18"" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.   Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.   Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.   Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)   08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL   Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.   On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities ",CONSTRUCTION +" ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant +Objectives; +Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary +*ACCA Finalist +*Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills + ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES + 1. Anna Mwinga + Corporate Affairs and Human Resources Manager + National Milling Company + P.O Box 31980 + Lusaka + Tel: 211 221149 + Cell: 0977 757437 + 2. Moses Simpokolwe + Human Resources and Administrative Officer + National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the + Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy + and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier: + Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part + Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written ",ACCOUNTANT +" INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011 ",APPAREL +" HEALTH CARE ADMINISTRATOR Interests As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. +Love to camp, Kayak and travel. Experience Health Care Administrator April 2015 to May 2017 Company Name － City , State Executive Director April 2013 to April 2015 Company Name － City , State Community Relations Director March 2012 to April 2013 Company Name － City , State Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems. Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth. Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery. Advised and educated them on current availability and programs for a successful partnership. Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events. Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director. Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide. Licensed Insurance Agent January 2006 to January 2013 Company Name － City , State 2-20 and 2-15 Licensure). Patient Relations Coordinator January 2001 to January 2006 Company Name － City , State Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base. Consistently meet and exceed personal and agency weekly sales goal. Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base. Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs. Develop and foster a relationship of teamwork with each client for a win-win outcome. Market products outside office environment, use creativity allowing for opportunities that may have been missed by others. Fashion and promote special events targeting specific markets including senior citizens and middle income families. Develop and grow business establishing synergistic relationships with like-minded professionals. Advanced Sales Director January 1994 to January 2000 Company Name － City , State Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings. Developed on-going follow-up training events. Worked with Directors and Manager to balance quality training time with minimal employee downtime. Trained over 2400 associates over a four year period.) Work closely with Health First Administration to communicate customer satisfaction goals for employees. Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation. Developed and implemented process, training and activities to improve patient flow through the facilities. Worked with external consultants to provide information and expertise. Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed. Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience. Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization. Show franchise Company Name － City , State Started business as one of the first independent consultants in Tennessee. Developed process/program without ever attending a show or having one modeled for me. Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated. Developed downline team of 42 consultants across multiple states in a pre-internet time. Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state. Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types. Provided encouragement and support for those new to business. Provided inspiration to develop different sales strategies in a new market. Developed advertising campaigns and flyer/mailings. Introduced The Pampered Chef. Education and Training Bachelor of Science : Risk and Benefits Management , 1985 The University of Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. +Love to camp, Kayak and travel. ",CHEF +" PROJECT ACCOUNTANT Professional Summary Obtain a position in a professional organization where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Access). +FCR: Online Application for financial transactions. Experience July 2012 to December 2013 Company Name City Project Accountant The project funded by USACE- United State Army Corps of Engineers Performed weekly Cash Counts and monthly Bank account reconciliations and reports back to the MTN / DC home office project accountant. Entered all transactions into the WEBFCR and uploaded backup to the WEBFCR on a daily basis Prepared cash flow projects for upcoming months (Cash forecast) and submitted the budget request every month. Uploaded all vendor/ contractor invoices to IMS and Ensured all payments are made in a timely manner to vendors and employees. Reviewed a limited variety of accounting documents and/or transactions to ensure proper supporting documentation has been submitted. February 2011 to June 2012 Company Name City Subcontract Accountant The program funded by USAID- United State Agency for International Development Reviewed all supplier/subcontractor invoices, bill and requests for payment transfer from LBG-B&V office to be reviewed and approved by Contract Manager, Task Order Manager and Chief of Party. Kept track of all sub-contracts documents, all payments confirmations sent from Head Quarter (DC office) and reviewed vouchers for wire transfer from Headquarter DC. Prepared all vouchers (disbursement, Cash, Bank and Advance journal vouchers) for expenditures and ensured that expenses are reasonable, allowable and allocable to the project, and coded all payments by account type using the GL Accounts. Preparation of weekly financial reports with Backups and send to HQ. Responsible to disbursement of all B&V Cash Payments and Petty Cash, Cash Book, Bank book and other B&V financial Activities. June 2010 to November 2010 Company Name City Administrative & Finance Coordinator The project funded by USAID- United State Agency for International Development Organized and preparing technical, administrative and financial files. Facilitated the lodging arrangements for any visitor, book flights for local and international staff traveling to the field and local transportation for international visitors. Maintained record keeping system of all office administrative and financial files. Handled the sending, receiving and distributing of all correspondence between the Kabul and Washington DC; served as the main point of contact for EDC/Washington. Assisted in purchasing materials for training workshops and other activities. Prepared payments for the procurement of materials, equipment, furniture and stationary for the project on timely basis. Prepared monthly and regular reports of Expense Vouchers, Advance Vouchers, and Bank Vouchers. September 2006 to May 2010 Administrative Officer CETENA GROUP – Kabul, Afghanistan Developed a filing system, established, and maintained a standard system to ensure Files tracking of IED (Improvised Explosive Devices) Project. Organized data and information, prepared and maintained records, documents and control plans for the monitoring of IED (Improvised Explosive Devices) project. Facilitated new/ extend visa for the International Staff, follow-up with the flight booking, confirmation and cancellation and ensured the work permits and visa for international staffs were up-to-date. Performed other Administration duties. Education 1 2016 Virginia International University Master’s in Business Administration (International Business) Expected spring 1 2012 Kardan University Bachelor : Business Administration Finance Business Administration Finance 1 2006 Capital Institute of Information Technology Diploma : Business Administration Business Administration 1 2006 Khurasan High School Skills accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops ",ACCOUNTANT +" ROUTE MANAGER Summary To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets. Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates. Leader of the consistently, number one ranked office for the MasTec Money sales program. Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner. Highlights Operations management Inventory control Supervision and training Procedure development Analytical Team building Multi-site operations Staff retention Sound judgment Calm under pressure Relationship building Systems implementation Troubleshooting and problem solving Dedicated Client relationships Contract management Accomplishments Leadership Served as a Regional Trainer when C ontinuous I mprovement M anagement S ystem was introduced to the company. Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. Experience Route Manager January 2002 Company Name － City , State Built a steady repeat customer base by providing a quality product and exceptional customer service. Maintained inventory levels along with current product knowledge daily. Completed daily reconciliations, recorded and made deposits of up to $1500. Site Manager January 2007 to Current Company Name － City , State Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability. Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance. Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load. Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives. Evaluate team members, making recommendations for improvement and implementing training as needed. Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance. Technician Supervisor January 2005 to January 2007 Company Name － City , State Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures. Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork. Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs. Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success. Lead Technician January 2002 to January 2005 Company Name － City , State Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees. Provide satellite installations and service work for DirecTV customers. Conduct quality control inspections on installations and service work done by all technicians. Production Manager January 2000 to January 2002 Company Name － City , State Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills. Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Coordinated contracting issues with vendors daily. Assistant Operations Engineer January 1998 to January 2000 Company Name － City , State Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades. Revised departmental infrastructure and individual job functions. Developed standards of measuring and evaluating job performance and efficiency. Supervised training and development of employees to maintain stockrooms. Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors. Assistant Plant Manager January 1994 to January 1998 Company Name － City , State Managed $5 million plant operations and supervised 40 employees. Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Served as Safety Committee Chairman, insuring OSHA compliance. Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations. Education Associate : Applied Science Industrial Management , 1 1998 Del Mar College － City , State Applied Science Industrial Management Skills budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades ",APPAREL +" BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of ""floating staff"" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping ",BUSINESS-DEVELOPMENT +" AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English ",FITNESS +" BUSINESS OWNER Summary Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines. Work Experience Business Owner February 2002 to January 2009 Company Name － City , State Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business. Apparel Production Coordinator March 1994 to April 2001 Company Name － City , State Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs. Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices. Business Owner October 1997 to February 2000 Company Name － City , State Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and responsiveness with vendors. Sweater Production Coordinator January 1990 to May 1994 Company Name － City , State Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards. . Education Bachelor of Arts : Fine Arts: Painting University of Colorado － City , State Associate of Arts : Fashion Merchandising Art Institute of Colorado － City , State ",APPAREL +" CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an +organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project + development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager + Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate +Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate +International Design Seminar, Poltechnico of Milan, Italy +Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project + development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written ",CONSTRUCTION +" SALES ASSOCIATE Core Strengths Sales understanding Multi-tasking ability Organizational skills. Customer- and service-oriented Excellent communication skills Listening skills Reliable and punctual Organized Flexible schedule Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase. Received and processed cash and credit payment for in-store purchases. Described use of operation of merchandise to customers. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Helped customers over the phone regarding our store policy and store hours Helped customers over the phone regarding our store merchandise ​ ​ ​ Work Experience 08/2015 to Current Sales Associate Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Managed quality communication, customer support and product representation for each client. Served as the company's only bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. 11/2014 to 03/2015 Team Member Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. ​ 02/2017 to Current Sales Associate Company Name － City , State Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. Educational Background 2015 High School Diploma Monroe High School － City , State Associate of Science South Piedmont Community College － City , State , Monroe Currently enrolled in college. Interests Soccer, Working out, Music/Concerts Skills Customer service Customer Satisfaction Bilingual Quick Learner Good interpersonal skills​ Good communication skills Works well under pressure Attention to detail Collaborative team member ",SALES +" TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets.  Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems ",TEACHER +" INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring ",INFORMATION-TECHNOLOGY +" CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive. ",CONSULTANT +" TRIP COORDINATOR Accomplishments Developing new processes to captures procurement and minimize work flow time for other departments. Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions. Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement. Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets. Procedures in the development of financial forecasts, guidelines and models of operational cost. CORE QUALIFACTIONS Financial accounting procedures in Corporate Finance Reporting and presentations Cost control, Procurement and pricing analysis Budget development and management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document & Reporting Advanced with Microsoft Products for reporting and presenting Work History 01/2018 to 04/2018 Trip Coordinator Company Name – City , State Scheduled aircraft and coordinate flight crew to accomplish charter requests Resolve operational failures with customers, owners and flight crews Interpret both current weather and weather forecasts provided by the FAA Familiarity with FAR/AIM, Part 135 Rules and Regulations Utilize FOS/NT, Microsoft Word, Excel and Outlook Responsible for improving and simplifying operational procedures for both sales and operations 01/2002 to 12/2012 Manager Company Name – City , State Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance. Report to executive management; manage staff of 2 direct reports. Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management. Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement. Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations. Education 05/2009 Masters of Business Administration : Financial Leadership Franklin University - City , State Financial Leadership 12/2007 Bachelor Degree : Science in Financial Management Franklin University - City , State Science in Financial Management 12/2007 Bachelor Degree : Science Business Administration Franklin University - City , State Science Business Administration Skills Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports ",AVIATION +" SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy +Graduate as Valedictorian of Respiratory Therapy Class +*Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999 +2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR +certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting ",HEALTHCARE +" INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary + +Senior Information Technology +Professional with more than fifteen years of experience directing and managing +large and complex IT Operations and Data Center. Resourceful thinker, +methodical problem solver, and analytical in all facets of technical +management. Proficient at educational and advanced enterprise related technology +solutions. A strong, decisive leader who leads by example and hardworking +professional focused on results and details.  Fully bilingual in English and Spanish. + Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State + + + + + +Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors + Computerworld Honors Award Laureate Medal, California, April 2001. + Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. + AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment ",INFORMATION-TECHNOLOGY +" DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement ""best practices"" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to ""lead"" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing ""best practices"" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit ""Microbes: Invisible Aliens Amazing Allies"" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ ""The Principals and Techniques of Fundraising"" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word ",PUBLIC-RELATIONS +" HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 + to Current Company Name – City , + State • Sourced for Contract, Temp, and Direct to Hire Employees +• Order VID, PID, Tech numbers for employees through Spectrum Charter +• Onboard new hires through HR system such as Zenefits and Paychex Flex +• Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs +• Advised management on complex employment law issues to resolve issue consistently and fairly +• Coach employees on supervisory skills to increase communications, clarify expectations and improve performance. +• Counseled employees on performance to improve quality of service and efficiency. +• Maintain and process all necessary company licenses and bonds. +• Co-authored company's employee handbook outlining payroll +• Reconstructed the companies Hiring Process +• Send Documents to New Hires through DocuSign +• Work on insuring company Vehicles, filing claims and or Accident Reports +• Run MVR'S through IIX +• Created offer letter and Policies for the company +• Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017 + to 01/2018 Company Name – City , + State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017 + to 01/2018 Company Name – City , + State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013 + to 09/2017 Company Name – City , + State • Managed member billing and accounts using Profit Line +• Performed diversified administrative tasks including completing schedule for 7 employees +• Promoted and organized a variety of events for children of all ages ensuring safety +• Hired, interviewed and trained Kids Club Attendants +• Outsourced to find potential employees +• Checked backgrounds of Kids club employees +• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013 + to 09/2017 Company Name – City , + State • Managed member billing and accounts using Profit Line +• Performed diversified administrative tasks including completing schedule for 7 employees +• Promoted and organized a variety of events for children of all ages ensuring safety +• Hired, interviewed and trained Kids Club Attendants +• Outsourced to find potential employees +• Checked backgrounds of Kids club employees +• Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009 + to 09/2017 Company Name – City , + State • Checked in members as well as answered Questions and Concerns +• Led programs in science, technology, engineering, and math for young children +• Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston - + City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS +Presidents List Spring 2014 - Summer 2015 +Dean's List Fall 2015 Certifications Certificate in Entrepreneurship ",FITNESS +" MARKETING COORDINATOR/GRAPHIC DESIGNER Professional Summary Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player. Core Qualifications Excellent Mandarin Chinese writing and speaking skills. +Computer Knowledge +MS Word MS Excel MS PowerPoint MS Outlook +Windows 7 Mac OSX CS InDesign CS Illustrator Experience Marketing coordinator/Graphic designer January 2013 to December 2013 Company Name - City , State Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness. Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats) establishing the main products. Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement. Individually completing all posters and designs. Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion. Advertising Producer February 2012 to December 2012 Company Name - City , State Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads. Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television. Ability to host a radio show independently and have own radio show about currently popular news and topics. In charge of editing news and audio production. Account Executive Intern May 2011 to August 2011 Company Name - City Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager. Kept in touch with past clients and potential clients. Conducted internal and external meetings, controlling the atmosphere and proceeding. Manager Assistant February 2014 to June 2014 Company Name - City , State Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets. Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements. Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"". Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity. Contacted Los Angeles Local realtor and personally went over to inspect projects with investors. Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance. Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area. Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation. Education Master of Corporate Media : 2011 Marietta College BS Bachelor of Science : Accounting Marketing , 2010 Utah State University Accounting Marketing Skills Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites ",DESIGNER +" DIRECTOR OF FINANCE Professional Summary Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers. Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions. Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted. Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades. Currently working with Blackbaud Financial Edge and Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient with various computerized accounting software, Microsoft Office, and investment software. . Experience DIRECTOR OF FINANCE January 2012 to Current Company Name － City , State Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff. Liaison to external auditors. Prepare and analyze audit schedules. Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance. Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger. Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions. Prepare reports as needed for the Investment Committee of the Board of Directors. Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Complete fiscal reports required for grant funding contracts. Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors. Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings. Supervise Finance Office including training and mentoring of entry level staff. Monitor Personnel and Finance Office policies and procedures. CHIEF FINANCIAL OFFICER January 2009 to January 2012 Company Name － City , State Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors. Monitored overall financial compliance and reporting with Federal, State, Local agencies. Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors. Coordination of budget details with Senior Managers. Presented budget for approval by the Board of Directors. Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program. Responsible for completion and reporting of State Work Plan. Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits. As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center. Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals. Completed calculations and requests for Federal drawdowns using Federal portal. Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll. Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans. Supervised, trained, and coached patient account staff and accounting staff. Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits. Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation. Responsible for cash management and banking authorization. DIRECTOR OF FINANCE January 2007 to January 2009 Company Name － City , State Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Prepared financial statements for presentation to the Finance Committee of the Board of Directors. Completed fiscal reports required for grant funding contracts including DHHS and HUD. Coordinated all financial audits, including State audit. Prepared and analyzed audit schedules. Liaison to external auditors Preparation and analysis of budget components for DHHS. Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization. Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies. Reviewed accounts receivable aging including approval of adjustments and write offs. Review and approval of Client Fee Assessment and financial assistance discounts. Member of the Managed Care Insurance Team responsible for negotiating rates and contracts. Also responsible for resolution to billing issues and contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City , State Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets. Reconciled custodial statements to general ledger and investment manager statements. In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis. Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities. Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs. Initiated the compilation of procedures and monthly closing checklists. Performed various treasury functions including wire transfers and check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 to January 2007 Company Name － City , State Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts. Responsible for the daily operation of SunGard Charlotte system. Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation. As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization. Key contact person for the Budget and Audit Committee and a member of the Investment Committee. As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan. Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis. Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees. Facilitated weekly departmental meetings. Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process. Decreased monthly closing process by 14 days. Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools. Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed. Responsible for the treasury function of the Foundation. Monitored bank cash and provided funds management including securities brokerage services. Established and maintained wire transfer, ACH and electronic transfer process. Coordinated the audit process and was liaison to external auditors. Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes. Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants. Provided personnel management including legal issues, benefit reporting and staffing. Researched, negotiated, and implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters : Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business) Business Administration B.S : Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: with Honors with Honors Office Administration Accounting Work History Company Name ",FINANCE +" QA / QC MANAGER Summary QA / QC Manager Qualification Highlights +Current Certifications +Job +21 years' experience in the Oil and Gas Industry, Specializing in Repair/Maintenance and New Construction of Above Ground storage tanks, with 6 years in the QA / QC field. Highlights Microsoft Word, Excel, Weld Pro, Auto-Cad + Matt Halderman- 1 Experience 01/2011 to 11/2016 01/2005 to 01/2008 QA / QC Manager Creates, maintains and establishes all WPQ's and WPS's while also training and document control of all NDE. Initiates, oversees and audits Shop and Shop Inspector. Reviews all drawings from the bid phase to procurement. Provides Superintendents with proper NDE training and technical support. Perform completion audits on job closing packages. Write and develop Weld procedures and can sign ASME Level III procedures. Construction Manager Company Name － City , State Responsible for day-to-day operations of construction projects, assembled personnel, equipment and materials for projects. Supervised multiple projects concurrently while providing advice and assisting in the planning of projects awarded for transition from sales to operations. Successful job management of up to as many as 10 Crews/jobs at one time. Customers worked for include. Superintendent / Repair and New Tank Construction Company Name － City , State Responsible for day-to-day operations on the work-site while controlling the short term schedule. Worked closely with Project Managers to maintain quality control and subcontractor coordination responsibilities. Lead Man / Repair and New Tank Construction. Responsible for crew management, QC efforts of the crew, daily and weekly scheduling of the crew. Hang steel/shell plate and structure for new construction and repair. Welder / New Tank Construction / Fitter. Welded for multiple Tank companies. CBI, Tanco, ATV, Bay Tank and Vessel, Cust-O-Fab, Inserv to name a few of the more known companies. Both New Tank and Repair. SMAW, FCAW, GMAW, and SAW. Proficient in the use of a gouge as well. Education AWS Certified CWI (Certificate # 08110741) +API Certified TES (Certificate # 32697) +API Certified 653 (Certificate # 42276) +ASNT Level III (Certificate # 245052) Skills API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder ",CONSTRUCTION +" DIGITAL PRODUCER Summary Personable Project Manager  successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Highlights Budgeting and forecasting Process improvement Contract management Relationship building Microsoft Office Suite expert Project development and lifecycle Superb time management skills Detail-oriented Sound judgment Organized and efficient Proficient in Adobe Creative Suite Decisive problem solver Exceptional multi-tasker Deadline-driven Special events planning Experience 08/2015 to Current Digital Producer Company Name － City , State Managed a project budget of $300,000. Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes. Monitored team progress and enforced deadlines for up to four projects at once. Defined project deliverables and monitored status of tasks. 10/2014 to 08/2015 Producer Company Name － City , State Managed all event logistics from conception to completion Ensured program objectives and strategies are met and all events are produced to the highest quality Maintained and expanded vendor relationships and negotiated contracts, pricing and services Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs Managed budgets with integrity and transparency at all times 02/2013 to 10/2014 Associate Producer Company Name － City , State Managed and executed smaller scale events with 2-3 staff. Served as a liaison between vendors, staff and clients regarding event details. Provided production support on-site during events. Anticipated project needs to meet deadlines. 09/2011 to 02/2013 Production Coordinator Company Name － City , State Researched and gathered information in planning phase for the execution of events. Coordinated and attended site visits. Tracked invoices and created check requests. 06/2011 to 09/2011 Production Intern Company Name － City , State Education May 2011 Bachelor of Science : Business Administration and Computer Information Systems Lewis University － City , State Business Administration and Computer Information Systems Skills Project Management Tools: Workamajig, Basecamp, DoneDone Desktop Publishing Software: Photoshop, Illustrator, HTML ",DIGITAL-MEDIA +" E-LEARNING DESIGNER Career Overview Highly skilled and experienced educator with a strong +background in information technology. Adept at addressing the needs of a variety of learners and administrators. +Strongly knowledgeable about all approaches to distance learning. Qualifications Vast experience with e-learning development software Strong understanding of teaching methodologies Extensive knowledge of emergent and current technologies Excellent organizational and management skills Ability to create training modules, storyboards and content outlines Proven ability to work with multiple parties in collaboration High proficiency with HTML and authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets  IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C,  HTML, Javascript  ​ Work Experience E-LEARNING DESIGNER July 2015 to Current Company Name － City , State Design, developed and p roject managed education team for 501(r) regulatory compliance curriculum including learning objectives, content analysis,  story boarding, interactive design, test, project + scheduling,  instructional design and d evelopment design  Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design and development design  Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys  Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center,  navigation and department sites Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel ​ INSTRUCTIONAL DESIGNER May 2009 to June 2015 Company Name － City , State Gathered requirements, allocated and managed +budgets, designed and developed curriculum, managed eLearning and ILT delivery, +planned and executed United States and International training, measured training, +championed corporate initiatives, supported organizational requirements, and +advised leadership from first line managers to senior executives. I ntegrated technology in training, designed, +developed and delivered eLearning and ILT experiences, designed, maintained and +updated eLearning and ILT training materials, created and maintained training +project time lines, ensured quality content and materials, included instructional +pedagogy and adult learning theories, assessed learning outcomes and used +eLearning authoring tools and techniques. ​ TRAINER January 1991 to April 2009 Company Name － City , State Designed, +developed, authored, delivered and implemented training delivered in the class +room and online for data and security software Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments Designed courses for various delivery methods including class room, web, computer, magazine articles, book +publications, and speaking at conferences Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts Implemented training as editor, subject matter expert, class manager, trainer and class administrator Education and Training Master of Science : INSTRUCTIONAL DESIGN AND TECHNOLOGY , 2015 WESTERN ILLINOIS UNIVERSITY － City , State , United States Master of Science : COMPUTER SCIENCE , 1994 DEPAUL UNIVERSITY － City , State Bachelor of Science : Facilities Planning and Management , 1984 PENNSYLVANIA STATE UNIVERSITY － City , State , United States Certifications IBM +Database IBM Application Development IBM Technology Expert NIH Protecting +Human Research Participants  Writing Editing Community Service Innovation +Hub Stakeholder at the Illinois Math and Science Academy Volunteer Instructional +Designer at York High School Society President for the Children of the +American Revolution Society Volunteer for York Athletic Boosters Volunteer for York Academic Boosters Coach for Sandburg Science Olympiad Team Coach for American Youth Soccer +Organization Volunteer for Elmhurst Swim Team  Presentations International +DB2 User Group, Spain, 1998 Information on Demand, Unites States, 2006 Information on Demand, United States, 2007  Publications Debra +Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation, +2009 Debra +Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra +Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn +Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in: +eBook Tutorial, IBM Corporation, 2009 Paolo +Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan +Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial, +IBM Corporation, 2008 + +  + + Debra +Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733, +in: electronic IBM Certification Exam, IBM Corporation, 2007 + +  + +Debra +Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733 +Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007 + +  + +Debra +Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data +Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra +Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data +Studio, in: eLearning developerWorks, IBM Corporation, 2006 + +  + +Debra +Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in: +eLearning developerWorks, IBM Corporation, 2006 Dennis +Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB +for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra +Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra +Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for +OS/390, in: Redbook, IBM International Technical Support Organization, 1999 + +  + +Patrick Dantressangle, Debra Eaton, Mark Leung, +Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored + +Procedures, in: Red Book, IBM International +Technical Support Organization, 1999 + +  Affiliations Association +for Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer +Advisory Board  Instructional Design Central ",DESIGNER +" SENIOR HR BUSINESS PARTNER Summary Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies & Procedures *Staff Recruitment & Retention Employee Relations Benefits Administration *Orientation & On-Boarding Training & Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 to Current Company Name － City , State Organized the start up of a new call center opened in September 2013. Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location. Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures. Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. Acts as a liaison between employees and headquarters. Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. Designs and runs queries and prepares various reports as requested by management. Facilitates new hire orientation sessions, and may prepare orientation packages. Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. HR & Safety Manager August 2010 to August 2013 Company Name － City , State Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US. Promoted from within to HR/Safety Manager after demonstrating a strong work ethic. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues. Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles. Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Managed Workers compensation program for four locations. Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information. Implemented and organized I9 and everify procedures to ensure compliance with federal regulations. Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance. Conducted all pre-employment, post accident, and random drug screens. Managed staff reductions. Resolved all disciplinary actions for salary and hourly employees. HR Supervisor August 2008 to August 2010 Company Name － City , State Poultry processing plant employing 1,000 employees. Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records. Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Projected daily staffing needs to maintain adequate staffing levels. Managed hourly cleaning staff, and HR/safety clerks. Managed new-hire orientation program to include HR information and company resources. Education Bachelor of Science (BS) : Business Administration , 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City , State Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation. Professional Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops ",HR +" QA ENGINEERING MANAGER Professional Summary Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver. Skills QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document. Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis Automation tools - Design and Implement Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning, Organization and Time management - resource planning Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable Work History QA Engineering Manager , 01/2016 to Current Company Name – City , State 20+ EMV certs in calendar year with team of 2+ cert Analysts. Managed fast paced project delivery from QA for time sensitive and key projects for company. Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months. Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week. Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%. Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models. Reviewed project goals and objectives on monthly basis with project manager and design team. Used critical thinking to break down problems, evaluate solutions and make decisions. Managed team of 8 employees, overseeing hiring, training, and professional growth of employees. 4 promotions within team including 1 lead and 1 manager. Software Certification Analyst , 04/2015 to 01/2016 Company Name – City , State Instrumental in procuring 1st EMV certification within 6 months of joining. Reduced overall EMV certification timeline from 1+ year to Automation of EMV Certification and Transaction link application using spreadsheet based input. Established myself as go to person for any QA issue within QA and Merchant Implementations team. Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market. Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira). Project Lead , 09/2005 to 04/2015 Company Name – City , State Received core value awards - “SYNERGY” in 2009 for team building and “SMART” in 2012 for Individual performances. Nominated for BRAVO award in First Data (2012 and 2014). Automation improvement using PERL scripting. Established involvement of frontend application into Change release management and helped to identify key issues during backend testing. 3 times achiever of “0” issues in support queue as offshore lead. Planned, executed and promoted total of 10+ releases in calendar year. Produced quality standards, checklists, report templates and processes for same. Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy. Education Master of Computer Applications (MCA) : Computer Applications, Software Engineering, Databases, Networking, and Operating Systems , 2005 Devi Ahilya University Bachelors of Science : Electronics , 2002 Devi Ahilya University - City Micro-processors, Databases, Networking, and Operating Systems Certifications Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022 +Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry +Agile Scrum Foundation - Certificate code: 2146592, No Expiry +Using Python for Automation – LinkedIn, No Expiry +Python: XML, JSON, and the Web – LinkedIn, No Expiry +SQL for Testers – LinkedIn, No Expiry Technical Skills · Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing. · Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering · Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman, · Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX · Virtual Systems: VMWare, VSphere, Proxmox, · Payment terminals: VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK · Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS · Database and Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2 · Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center · Project Management Methodologies: Agile, Scrum, Waterfall, Iterative, · Talent Management tools: HireRight, iCIMS · POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS · EMV Systems : BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more. ",ENGINEERING +" ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience.  Successful at managing multiple projects and consistently meeting deadlines under pressure. + + + + + + + Bi-lingual +in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation  General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable + + Accounts Payable Inventory & Purchases  Fixed Assets Auditing Payroll Taxes  Benefit and compensation  Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage +and oversee the daily operation of accounting department including.  Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of all accounts payable invoices.  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports. + Banks deposit and office mail pickup.  + Monitors and maintains office supplies inventory.  + Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes. + In charge of HR includinf,  hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts.  In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the +company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M.  Analyzing financial information and credit profiles for pre approval purpose.  Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO or SURI PC Law ",ACCOUNTANT +" ASSISTANT BANKING CENTER MANAGER I Summary Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City , State Assistant Banking Center Manager I 03/2016 to Current Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products. Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines. Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution. Analyzed inspections, or investigations to identify problem area's within retail financial programs. Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages. Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar. Member and Provider Services. Company Name City , State Member and Provider Services 10/2015 to 03/2016 Certified in the 8 step Ulysses Service Mentor program. Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint. Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs. Knowledge of MDCH, NCQA, and MTM/NMIS. Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace. Company Name City , State Box Office Associate 01/2014 to 07/2015 Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales. Ability to multi-task and provide top level salesmanship. Directly handled customer complaints and provided problem-solving for a sufficient solution. Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills. Company Name City , State Head Sales Associate 05/2013 to 12/2015 Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership. Increased sales over 10% from 2013 to 2015. Understanding of general hospital/health care practices and regulations; OSHA. Skilled with all Microsoft Office Programs. Experienced in medical field sales pitches and marketing strategies. Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages. Company Name City , State SIGINT Analyst 06/2009 to 03/2010 Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats. Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic. Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting. Gained working knowledge of reporting to Captains and above. Squad leader of 14 entry level soldiers. Developed and improved IIR's and PIR's for analysis and collection capabilities. Due to injury, was unable to complete the given contract length. Company Name City , State Aquatics Associate 10/2007 to 04/2009 + + + + + + + + + + + + + + + + + + YMCA Certification, Red Cross/Ellis Lifeguard + Certification, Water Aerobics Certification, CPR/First Aid/AED + Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership + by 47%. Lead swim instructors and lifeguards in + monthly CPR/AED/First Aid Training.            Education Bachelor of Science 2008 Oakland University , City , State Basic Training, Fort Leonard Wood, MO (2009) +Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College , State Masters of Business Administration 2016 Oakland University Network Plus Certification ( 2016 Expected) +Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. +*Increased North Oakland Waves Swim Team membership by 47%. +*Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. +Primary Databases and Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision ",APPAREL +" BUDGET FINANCE SPECIALIST SENIOR Summary Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Highlights Financial analysis Complex problem solving Financial reporting expert Account reconciliation Self-motivated professional Revenue/Expenses management UFARS Superior time management PeopleSoft expert Bookkeeping SAP/MS Office Suite (Excel) Budgeting expert Business process improvement School Finances Accomplishments Promoted to senior role with added responsibility of managing 3-person team of Budget/Finance Specialists and 1 Senior Account Clerk Successfully managed aging invoices by reducing the number of invoices from 900 invoices to less than 200 in the work flow within 2 days Improved cost efficiency of School Districts travel system Awarded 5-Star Customer Service by recognizing outstanding customer service that “goes above and beyond normal duties”, acknowledging consistent dedication in support of clients and colleagues Successfully trained account clerks and secretaries in using SAP Experience Company Name October 2007 to Current Budget Finance Specialist Senior City , State Co-supervise and co-lead activities for a team of 3 Budget Finance Specialists and 1 Account Clerk Cadre. Responsible for training any new team members, giving work direction to all team members, lead the team during fiscal budgeting process, ensure fiscal responsibility throughout key areas of organization by reviewing and strengthening efficiencies in financial controls, conducting budget analysis and strategic planning to aid in daily business decisions. Train and advice school officials and administrators on use of public funds and donations to ensure compliance and transparency. Create financial reports and documents to guide and complete the annual budgeting process for upcoming school year and support organizational objectives. Manage 144 funded project accounts (Donations) which generate nearly $12.5 million in revenue annually. Responsible in creating accounts, managing both revenue and expenses, carry over any unspent money from one year to the next, and communicating the appropriate use of funding to the recipients. Manage financial record for 25 schools-provide financial analysis, financial planning and budget oversight to principals in order to effectively make daily operation and annual budgeting decisions. Train clerks and principals on the appropriate usage of public funds, financial management system SAP, and UFARS coding Oversee position control and resolve questions on budget and other financial and technical transactions Work closely with Human Resources regarding positions, salary and confidential employee information Work closely with Procurement on approving and or preparing requisitions to PO and Accounts Payable on resolving payment processing issues Improved cost efficiency of School District's travel system by ensuring accuracy of budget coding, budget availability and authorization. Company Name July 2006 to October 2007 Accounting Specialist III City , State Responsible for daily accounting transactions in the Trust Fee Unit including processing payments sent by trust clients. Diligently monitored accounts and worked closely with internal team members and external stakeholders to reduce account delinquency and by utilizing quick and decisive analytical thinking and extensive research. Produced daily business transactions and monthly financial reports and analysis to upper management for audit and to aid in crucial daily banking operations. Awarded 5-Star Customer Service Award in 2007-recognized outstanding customer service that ""goes above and beyond normal duties"", acknowledged consistent dedication in support of clients and colleagues. Company Name September 2005 to July 2006 Loan Analyst/Customer Service Representative City , State Reviewed and analyzed financial documents and loan applications for home loans. Verified compliance with federal requirements and ensured conformity to Wells Fargo Funding and investor requirements. Conducted extensive research to support loan decisions and resolved complex issues. Developed ""in house"" expertise for above-average knowledge of tax penalties and other ""fine print"" liabilities that were crucial to proper loan administration. Regarded as thorough and courteous professional by peers and clients, known for consistent delivery of high-level customer support particularly through challenging loan applications. Education 2015 Supervisor Training City , State University of Wisconsin 2005 Bachelor of Science : Business Administration-Finance City , State Business Administration-Finance Skills Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook Finance: Budgeting & forecasting, financial analysis & planning, revenue/expenses management, financial control, process improvement, technical presentations People skills: Customer service oriented, result-oriented and goal driven, attention to detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task ",FINANCE +" ENGINEERING TECHNICIAN V Experience 04/2014 to 07/2015 Engineering Technician V Company Name － City , State 04/1996 to 07/2015 Engineering Technician V Company Name － City , State I have over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields. As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems. He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class. He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class. He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB. He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels. Mr. Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems. Mr. Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters. His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites. He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment. Mr. Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance. As Engineering Technician V, Mr. Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years. This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB). He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI. Mr. Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels. For these projects, Mr. Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief ""Visit Books"", and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity. Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr. Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation. Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables. Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems. Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats. Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations. His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation. He installed and maintained electrical, HVAC, and chill water systems. Installed various types of conduit, cable trays, and cable duct. He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment. Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching on U.S. Navy ships. Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions. Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats. Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area. Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida. Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers. Wired for new electrical system at each site. Installed new drop ceiling at Pacific Area command center and wired all new lighting system. Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors. 08/1995 to 04/1996 Maintenance Technician Company Name － City , State Mr. Roshto installed electrical systems for various equipment and conveyers. He participated in set up of facility in preparation for production of automotive seating. He supervised the maintenance department second shift as production began. He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process. He fabricated tools and installed fixtures as needed to aid production. 09/1991 to 08/1995 Installation Technician Company Name － City , State Mr. Roshto installed electrical systems at shore and ship sites. He installed computer equipment and associated cables. He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities. Mr. Roshto performed overhaul and maintenance of Optical Surveillance systems. As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance and repair of equipment and facilities at various government installations. He performed sheet metal fabrication and installation. He installed raised computer floors, walls, and ceilings. He installed and maintained heating, ventilating, air conditioning, and chilled water systems. Mr. Roshto installed various types of conduit, cable trays, and cable duct. He performed welding, plumbing, and carpentry. 01/1985 to 01/1991 Electrical/Mechanical Foreman Company Name － City , State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems. He performed installation, troubleshooting, and repair of production equipment and various conveyer systems. He installed small package sorting systems including interface with existing outbound computer manifesting system. He assisted in-house personnel at QVC Network, Hills Bros. Coffee and Allied Colloids, Inc. with installation and maintenance of equipment and facilities. 01/1983 to 01/1985 Electrical Apprentice Company Name － City , State Mr. Roshto supported commercial, industrial, and residential electrical installations, and he performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA +Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications ",ENGINEERING +" DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented. Skill Highlights Areas of expertise include: Nursing Management Process Improvement Statistics and data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing and Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014 Shining Star Champion"", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient and a member of Alpha Eta Society Scholarship Recipient of Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 to Current Company Name Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way Generated data validation process to provide valid and reliable data Redesigned and standardized Board of Directors report Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments Assisted hospitals to improve outcomes by 40% and sustain the gain Assisted leadership to identify gaps and meet the goal at the state level Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness RN Quality Coordinator April 2012 to September 2012 Company Name － City , State Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care Act as a facilitator for identified service-line performance improvement initiatives Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements Use & educate end users on understanding data and develop action plan to improve performance Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011. Received recognition as ""Joint Commission Best practice"" for Organ Donation data collection and reporting Assisted with standardized reporting to Quality Council; recognized as ""best practice"" by Regional Kaiser and Joint Commission Healthcare Management Chair January 2005 to January 2011 Company Name － City , State with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources and course content for four high level courses Developed curriculum and piloted first online course Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments Initiated data analysis; identify gaps and opportunities for process improvements Developed a new budget process and reporting Redesigned annual employee evaluation based on performance Developed job descriptions for 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments: Developed curriculum for two new courses Developed and piloted distant management program (online) Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree Increased enrollment by 50% Clinic Director January 2004 to January 2005 Company Name － City , State Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments: Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff Renovation and expansion clinic successfully Education and Training Master of Public Health; Des : Public Health Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA ADN : Nursing Des Moines Area Community College － City , State , US ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master of Health Care Administration; Des : Health Care Administration Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA B.S. : Psychology Pars College － City , State , US B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager Affiliations Association of Critical Care Nurses (ACCN) Languages * Fluent in English, Farsi, and Dari Presentations Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC ",HEALTHCARE +" CONSULTANT Summary 7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2. Highlights Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP. Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit RabbitMQ, IBM MqSeries. Service Oriented Architecture (SOA) Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP. Spring MVC - RESTFul services with JSON and XML Web Servers/Tools Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE) Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM) Rational Application Developer RAD 6.0(IBM) Database: Oracle 11g, JAVADB - DERBY, HSQLDB, MySql Scripting language JavaScript, HTML Version control Git-Stash, Subversion (SVN) Other utilities UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet Development Platform / Operating Systems Mac OS, Windows 2000/XP/windows7, Linux Quality Assurance and Robustness Sonar, performance improvement using JProfiler and VisualVM. ELK stack and Java melody for API monitoring. Experience Company Name January 2013 to March 2015 Consultant City Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application. Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications. Designed & developed RESTFul APIs using Spring framework. Secured APIs with Oauth2.0 and Basic Authentication protocol. Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration. Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service. Implemented MyBatis as persistence framework for Identity service. Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization. Improved meaningful unit test coverage till 90+ %. Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively. Used Mockito and WireMock as a mocking framework. Improved API performance by 200%. Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard. Used CA Siteminder for Authentication and as SSO provider. Implemented several Java Utilities as a part of innovation which helped team. Many times Showcased working software to Product management and stack holders. Enthusiastic about learning new web technologies and train team on it. Company Name October 2010 to December 2012 Senior Associate Software developer City T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions. Cognizant and T-Systems are strategic business partners. Sofia is a telecom provisioning system. It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway. Sofia provisioning system gets orders from various external system. According to order, Sofia provisioning system delegates those orders to respective modules. Implemented SOAP web services utilising Oracle SOA suite. Implemented MDS as repository for Schema and WSDL. Used Jdeveloper to implement Business process execution language (BPEL). Used Oracle Service Bus (OSB) for service integration. Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN. These services are exposed as XML RESTFul services using OSB. Worked on Spring MVC application for Sofia UI. Created Database adapters on top of database Objects in OSB. Implemented a utility for data synchronization to synch data between various external systems and Sofia database. Learned completely new technology like OSB and provided training and coaching to the team members. Project - Business logic Technique (BL-T). Company Name October 2007 to October 2010 Associate City BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number. It acts as an intelligent interface between the NorthBound systems and the SouthBound systems. Implemented services S1, S2, S3, S4 ... for NorthBound systems. Each of the above mentioned services are meant to carry out special process in the PreOrder. The end result of the entire process is a PreOrder to be updated in E2E. Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series. Used XBEAN for message transformation. Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework. Education RGPV University June 2004 Masters of Computer Applications India Vikram University June 2001 Bachelor of Commerce India Languages Fluent in English and Hindi, Basic German(A1). Skills ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT ",CONSULTANT +" DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012 Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android LAN, VPN, WAN IP networking Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business. Experience with SQL, SaaS and Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 to January 2016 Company Name City , State Director of Information Technology Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S. Forecasted and planned all network information processing and communication needs for the entire company. Provided senior level leadership on all IT security and risk management concerns. Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk. Ensured technology compliance with SOX, PCI, IT general and regulatory controls. Established, documented and administered all IT operational policies and procedures to control systems and integrity risks. Created and analyzed annual IT operational and capital budgets and 5-year plans. Efficiently used monies allocated within those budgets. Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services. Project leader for developing, planning and instituting disaster recovery and business continuity. Provided redundancy on all network components and system failovers. Redundant communication and internet lines using BGP for failover. Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts. Used document imaging system for record retention. Maintained and upgraded all Audio/Video in conference rooms. Installed office security: Card key and camera systems. Hired and managed system administrators and supervised outside consultants. Originally hired as IT Manager promoted to Director in 2002. January 1995 to January 1996 Company Name City , State Manager of Information Technologies Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management. Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration. January 1992 to January 1995 Company Name City , State Sole IT person Manager of Information Services Recruited to relocate to Chicago to run the accounting operations system. Began at LINC as the Accounting Operations Manager eventually became the Network Manager. Maintained UNIX and Novell servers. January 1991 to January 1992 Company Name City , State Customer Service Representative Recruited by Software Company to relocate to Wellesley, MA. Provided technical support for customers. Education Baruch College City , State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server ",INFORMATION-TECHNOLOGY +" EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive + Chef and a food handlers license will be utilized. And experience + working for multiple James Beard Award winners Alfred Portale and + Paul Bartolotta. +Core Qualifications + Executive Chef Menu Developing + Chef de Cuisine Schedule,Food &Labor + Executive Sous Chef Inventory &Ordering + Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus + Supervised, coordinated and participated in cooking activities and + prep + Instructed cooking personnel in fine points of following recipes + Structured and maintained accurate payroll, scheduling, food + costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus + Supervised, coordinated and participated in cooking activities and + prep + Instructed cooking personnel in fine points of following recipes + Structured and maintained accurate payroll, scheduling, food + costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats + Cleaned, cut and ground meats, poultry, game and seafood + Particapated in cooking and prep with CDC and line cooks + Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language + Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured ",CHEF +" ACCOUNTANT Skills Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks +Microsoft Word and Excel Experience 07/2014 to Current ACCOUNTANT Company Name － City , State I am an experienced and goal-oriented Accountant with a demonstrated track record in preparation and analysis of financial reports to summarize and forecast financial position. Independent contributor committed to superior quality, teamwork and proficient internal and external customer service. An Accountant experienced in driving efficiency, productivity, and implementation of process improvements to support achievement of overall corporate goals and objectives. Core competencies include:. Accounting Management. Cash Management FDH Velocitel provides all the services needed to design, build, optimize, upgrade and maintain broadcast and wireless infrastructure. FDH Velocitel develops innovative solutions for evaluating the condition of heavy civil structures, such as bridges, dams and levees. 04/2010 to 07/2014 Accounting Manager Company Name － City , State Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, and variance analysis for several cost centers. Responsible for processing of general accounting functions, balance sheet account reconciliation, time and material and AIA billing for Government work, inventory, and job costing. Responsible for coordination of annual audit and government auditing. Implemented an inventory system. Assisted in implementation of percentage of completion reporting for revenue. Assisted in Accounting system upgrade Northwood Ravin is a leading multifamily development, construction and property management firm serving the Southeast. 05/2005 to 06/2009 Senior Accountant Company Name － City , State Responsible for property and development accounting for several entities which includes preparation financial statements. Work closely with Developers and property management personnel. Responsible for the full accounting cycle from entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation and reconciling bank statements. Monthly duties include sending out financial packages to owners as required. Mortgage payments. Retail/Parking Deck management accounting. Prepare annual audit schedules and work with external auditors. Margaret Brown Page 2. Update Fixed Assets. Payment of real estate and personal property taxes. Prepare personal property tax schedules. Provide information to owners. Prepare draws for bank funding. Provide banks with all required information for that funding. Liaison with the banks. Diebold Fire Services provides comprehensive products and services in Virginia, North Carolina and South Carolina to meet company's fire, security and life safety needs. 11/2004 to 05/2005 Finance Manager/Accountant Company Name － City , State Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, variance analysis, and financial forecasts. Oversight and processing of general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly and quarterly sales and payroll tax preparation and cash management. Served as a key leader in managing an accounting system conversion from three different ERPs to Solomon in local offices. Coordinated efforts incorporating two local level acquisitions into current business with corporate office. Developed a plan for segregation of duties among five different locations. Mid-City Urban, LLC is in the Security Brokers, Dealers and Flotation Companies industry with annual sales of $1M- $5M. 11/2001 to 11/2004 Assistant Controller Company Name － City , State Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management. Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan. Supervised monthly contract billings to outside financial sources. Assisted in tax return preparation. Bozzuto Management Company offers apartment living and management services for nearly 100 properties throughout the East Coast. 01/1999 to 01/2001 Project Accountant Company Name － City , State Closed and compiled monthly financial reporting packages for management and owners of residential developments. Performed monthly account reconciliations and monitored general ledger transactions. Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives. Prepared audit papers to several different audit firms such as Deloitte & Touche. Report packages included cash flow statements and a written explanation of variance analysis. AIMCO owns or operates multi-family properties in numerous states nationwide. Education and Training 1993 Bachelor of Science : Accounting & Finance University of South Carolina - Upstate － City , State Accounting & Finance Skills account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written ",ACCOUNTANT +" CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books ",HEALTHCARE +" GENERAL ACCOUNTANT Summary Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting Excellent managerial techniques +Account reconciliation Strong organizational skills +Cash Management Proficient in QuickBooks, Intacct, +Financial statement reporting Excel, Word Experience 01/2016 to 11/2016 General Accountant Treasury Manager Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the CFO with the production of monthly financials, management reports, and board packages. Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table. Staff Accountant Company Name － City , State Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts. Processed payroll, electronic deposits and employee pay adjustments. Reduced time and costs and increased efficiency by introducing new accounting procedures and software. Conducted month-end balance sheet reviews and reconciled any variances. Education Bachelor of Science : Accounting Upper Iowa University － City , State Accounting Bachelor of Science : Business Administration University of Illinois Business Administration Champaign/Urbana, IL +2015-16 Director of Finance - Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end ",ACCOUNTANT +" CONSULTANT Summary Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management ",CONSULTANT +" BUSINESS DEVELOPMENT MANAGER Summary Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills. Highlights Trained in business development Accomplished in relationship selling Friendly and cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 to Current Company Name City , State Generate new business from cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Conduct discovery and needs analysis with each potential client Participate and make recommendation in screening/hiring and development of associates Sponsorship & Exhibition Account Executive 07/2015 to Current Company Name City , State Research and develop a list of potential sponsors for each MMA event Develop and maintain relationships with existing and potential sponsorship clients Keep precise records of conversations with all clients and sponsors Invoice sponsors once agreements have been reached Coordinate various services for clients and sponsors Assist in preparing promotional material Maintain knowledge of MMA event timelines and sponsorship deadlines Internal Operations Manager 08/2014 to 07/2015 Company Name City , State Manage reconditioning process of all pre owned vehicles Resolve customer complaints in a quick and friendly manner Handle all internal service tickets Sell customers additional service based off recommendations of technician Increase service department revenue and profit by 30% in just 6 months Develop and share best sales practice throughout service department Support sales, business office, and buyer when needed Used Car Manager 02/2013 to 08/2014 Company Name City , State Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions Appraise customer trade ins Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months Participate and make recommendation in screening/hiring and development of associates Business Development Sales Manager 07/2009 to 01/2013 Company Name City , State Cold and warm called 80-100 new and existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new and existing customers to discuss how specific products could meet their needs. Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Manage online inventory Participate and make recommendation in screening/hiring and development of associates Internet Sales Manager 05/2007 to 07/2009 Company Name City , State Manage, analyze, and data mine CRM Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers Negotiate and close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit. Sales Consultant 01/2007 to 05/2007 Company Name City , State Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day. Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts. Retain and ensure proper handling and care of 150 existing client accounts. Education Master of Science Degree : Psychology May 2012 Argosy University City , State Bachelor of Science : Integrated Marketing Communications December 2006 Winthrop University City , State , York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012) Flex Mortgage, Rock Hill, SC (September 2006 to December 2006) Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006) Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006) Military Experience Air Defense Artillery 03/2002 to 03/2008 Company Name Air Defense Artillery Earned numerous awards and medals including the Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate ",BUSINESS-DEVELOPMENT +" CUSTOMER SERVICES Summary Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position.  I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader  Analysis Accomplishments Improved department efficiency 40% through implementation of strategic workflow and process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. ​  Created new operational planning strategy to drive business development ​ Researched, calmed and rapidly resolved client conflicts to mantain customer relationship. Experience 07/2016 to 11/2016 Customer Services Company Name － City , State Support english and spanish incoming call flow Provide information to new and existing customers to support +their needs and finding a solutions to keep customers satisfied and retain business. Navigate computer systems to properly conduct the objective of the campaign and locate customer +data or other electronic information, records each call by accurately documenting status and +comments in the platform. 06/2013 to 05/2015 Manager - BPO Analyst Company Name － City Lead Team of 15 professionals  Analysis coordinator and risk management for Citibank International. Record national and international ACH transactions to  reduce risk of fraud and comply the policies and government regulations.   Create monthly reports to maintain the business +control. Define strategy and bussines plan to control the volume transactions  Train and suppot  risk personnel during new system implementations ans upgrades 10/2008 to 05/2013 Financial Assistant - Trader Company Name － City Support the financial investment area in buying and selling financial assets. Advise the customer  with their investments to higer returns Find solutions to customer's necessities through e-mail and phone calls. Organize electronic files and maintain paper files updates  Verify details of transactions, including funds received and total account balances.  Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day provide financial reports and  office +supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor of Science : Economics City Colombia Economics YENI MALDONADO Languages Spanish - English - Portuguese Skills Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page ",BPO +" CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices   into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates.  Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business +Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns ",CONSTRUCTION +" SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support , 01/2006 to 01/2012 Company Name － City , State Accurately monitored and evaluated ads for specifications and standards compliance. Provided high standard of service and attention to detail. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking + new ways to improve customer service. Answered multi-line phones. Maintained inventory of office supplies. Managed all aspects of daily office operations. Created and edited memos, correspondence and directory reports for management evaluations and presentations. Box Office Manager , 01/2003 to 01/2006 Company Name － City , State Managed all aspects of ticket sales. Maintained data base of all season ticket holders, answered + multi-line phones, and kept an inventory of all supplies. Organized volunteers to work in the box office to help with + ticket sales for concerts. Education and Training High School Diploma : 1985 Northwood High School － City , State ",SALES +" BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER Professional Summary Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Over 10 years of proactive and indirect diverse recruiting and staffing experience. Education and Training 2003 Bachelor of Science : Health Science option in Health Management and Marketing California State University of Hayward － City , State , United States Skill Highlights Staffing management ability Proven patience and self-discipline Relationship and team building Staff training and development Critical thinking proficiency Compensation/benefits administration Skilled negotiator Account management Excellent written and verbal communicator Enthusiastic team player Problem solving Billing Attention to detail Recruiting and selection techniques Proficient communicator Contract review Cold calling Hiring recommendations Interviewing Strategic planning Multi-tasking ability Skills  Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook Express.  Optimizer, WFX, Stafferlink, Healthtrust, and Bullhorn. Maintaining active databases of various hospital proprietary software technology systems. Professional Experience 08/2006 to Current Business Development Manager/Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.  Generate new accounts by implementing effective networking and content marketing strategies. Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships .  Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.  Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems. 05/2003 to 08/2008 Staffing Coordinator Company Name － City , State Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Maintained all confidential personnel files, licensing and CPR compliance records. Develop computerized schedules for assigned nursing units based on established staffing +patterns, policies, approved employee preferences, and managers' requests. +Revises and adjusts unit schedules as needed in consultation with nurse +managers. Proactively +adjusts and allocates core, registry, and float nursing personnel to provide +adequate coverage to clinics and inpatient areas to strategically meet +real-time staffing requirements in the most cost-effective manner 05/2003 to 08/2008 Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees. Generate new accounts by implementing effective networking and content marketing strategies.Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships. Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints. Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems. ",BUSINESS-DEVELOPMENT +" SOLUTION DESIGNER Summary Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible. Highlights Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology). Experience Solution Designer Mar 2014 to Current Company Name － City , State Designing projects. Manage all site and department specific requirements related to the projects being executed. Preparing OCS, WIR, MIR. Track site variations and field instructions. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 to Feb 2010 Company Name － City , State Monitoring and Supervising Concrete Casting Works. Day to day inspection monitoring. Preparation of project documents. Preparation of completion drawing. Monitoring and coordinating with professionals. Preparation of the progress reports which reflects the actual progress on site. Attending weekly progress meetings. Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala) Personal Information Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K) ",DESIGNER +" HR COORDINATOR Summary Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS. Experience HR Coordinator Apr 2012 to Current Company Name － City , State Ensured compliance with Federal, State, Local Laws and ARAMARK Policy Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies. Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor. Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's. Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings. Ensured job offers are made utilizing appropriate processes. Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes. Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure. Ensured Affirmative Action Planning and Compliance Actively executes recruiting and staffing strategy at the unit level to meet staffing needs. Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy. Ensured the development and implementation of Employee Engagement and Retention Strategies. Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy. Ensures utilization of Performance Improvement Plans as needed. Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers. Administered Two Union Contracts within 6 partner companies. Established a relationship with staff members, interact with union representatives and management. Handled proper grievance procedures assistance; solve labor disputes within two union environments. Controlled the placement of 825 employees and schedules Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual Review & Handle Unemployment Claims Owner/Operator Jan 2009 to Jan 2012 Company Name － City , State Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses. Office Manager Jan 2003 to Jan 2009 Company Name － City , State Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency Maintain building systems by contracting for maintenance services; supervising repairs. Created positive, welcoming, supportive environment for residents, visitors, and property associates Filed court documents for eviction and attends scheduled court hearings as Landlord's representative Prepared reports by collecting, analyzing, and summarizing data and trends. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants. Education Associates , Business Management Robert Morris College － City , State , US Associates in Business Management, Robert Morris College, Chicago, Il References are available on request 2013 Certifications ServSafe Food Protection Manager Certification 2013 City of Chicago Department Of Health, Certified Food Service Manger 2013 Professional in Human Resources, Certification, Pending Affiliations Member of SHRM Skills Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management ",HR +" CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on ""Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students"" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on ""National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients"" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners. +Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance ",CONSULTANT +" CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA +Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis ",CONSULTANT +" ENGINEERING ASSISTANT Summary Hard working recent graduate intending a part time or full time job to build experience in a +Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway +design and traffic engineering. Highlights Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word. Experience Company Name City , State Engineering Assistant 05/2013 to 05/2014 Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area. Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates. Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector. Worked on I-66 and State Route 50 to prepare project plans and contract documents. Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions. Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation. Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual. Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies. Designed project traffic signs, striping and marking. Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas. Used engineering software GuideSign to prepare contract documents. Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates. Designed roadways using VDOT Road Design Manual and FHWA roadway design manual. Designed guardrails along I-66 and Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual to design roadway using MicroStation software. Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design. Performed field survey to gather utilities, drainage and roadway information. Performed marketing research for contracts and bids for the firm. Attended project meetings with the Client's and Consulting Engineers. Prepared meeting minutes for project record and filing. Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget. Company Name City , State Medical Receptionist 07/2014 to Current Creates detailed expense reports and requests for capital expenditures. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and schedule them for Doctor's visit. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Company Name City , State Teller 05/2011 to 08/2012 Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences. Company Name City , State Engineer Technician IV 12/2015 to Current Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors. Education Bachelor of Science : Civil Engineer Civil 2014 George Mason University , City , State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014 + Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis - Mechanics of Materials - Civil Engineering Planning and Management - Land Development Interests Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication ",ENGINEERING +" RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills ",BPO +" BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue by 40% Cut operating expenses by 20% year over year. Multiple awards for performance. Developed and implemented client service program, which expanded small-to-medium client base 35% Developed new quality standards for better quality performance and reliability. Improve support service level by 20% Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices. Experience Business Development Manager Jan 2015 to Current Company Name － City , State Prospect for potential new clients and turn this into increased business. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Present an image that mirrors that of the client. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Athletic Coordinator May 2006 to Dec 2014 Company Name － City , State Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor Patient Relations Supervisor May 1999 to May 2006 Company Name － City , State Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. Analyze patients' abilities to pay to determine charges on a sliding scale. Teach patients to use home health care equipment Education Masters of Public Administration , Budget and Public Finance 2004-12-18 Texas Tech University Lubbock － City , State , US Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management B.A. , General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City , State , US Courses taken: International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis High School Diploma 1994-05-15 Denison High School － City , State , US Graduated in the top 10% of the class Affiliations American Society for Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management ",BUSINESS-DEVELOPMENT +" D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to +adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, +consumers, and public interest groups to synchronize strategic business plans to address all of the +stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, ""Embracing Autism, a Coral Gables Story."" 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility ",PUBLIC-RELATIONS +" AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate +Leading with consistent work ethic, attitude and professionalism +HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings. Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth. Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions. +EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting. Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution. Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a “Thank You Award.”Leadership Served as key contributing member to Leadership team. Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Experience Aviation Electronics Technician January 2003 to November 2014 Company Name － City , State Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate. Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K. Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K. Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns. Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports. Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs. Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations. Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking and management proficiencies. Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion. Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections. Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions. Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties. Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs. Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies. Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients. Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors. Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports. Using critical thinking skills provided Operations Management of avionics shop of 35 personnel. Performed periodic expense budget review and analysis. Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy. Unit Manager for database of secure profiles for service members deploying to critical areas. Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations. Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment. Collaborate effectively with senior management, engineers, technicians and various personnel. Collections Manager December 2000 to January 2003 Company Name － City , State Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections. Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance. Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures. Created a positive cash flow by successfully negotiating settlements for delinquent accounts. Performed initial interviews of applicants, screened applications for Human Resources. Education Masters of Business Administration (MBA) : Business Administration/Management , 1 2014 SAINT LEO UNIVERSITY － City , State Bachelor of Arts (BA) : Accounting , 2011 Saint Leo University － City , State , United States Accounting Select One City , State Meals on Wheels Co-Founder of Boys to Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises. ",AVIATION +" ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,  Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12 +to speak, read, and write English using an interactive powerpoint on an online +platform + + Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross ",FITNESS +" DIGITAL MARKETING MANAGER Summary Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On   Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 to Current Company Name － City , State Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation. Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base. Data Analyst February 2016 to November 2016 Company Name － City , State Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform. Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform. Data Director/Digital Strategist November 2014 to October 2015 Company Name － City , State Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets. Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation. Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns. Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client. Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content. Partnered with Act-On to improve interface efficiency and productivity. Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses. Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard. Administrator February 2011 to November 2014 Company Name － City , State Recruited as human resources advisor and technology expert. Challenged to create consistent, modernized reporting and operations for 25 hotels around the country. Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel. Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns. Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors. Marketing Specialist October 2010 to January 2011 Company Name － City , State Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence. Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases. Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations. Increased YouTube subscribers by 20% with website clickthroughs and social media sharing. Marketing Specialist & Senior Account Manager November 2006 to September 2010 Company Name － City , State Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations. Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management. Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer. Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members. Finished project months ahead of schedule as a result. Generated partnerships with AmericInn International and US Navy/Air Force Gateway. Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses. Designed custom interface for hotel franchises to increase property and brand awareness. Education Bachelor of Arts : Graphic and Web Design , 2006 Upper Iowa University Graphic and Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. ",DIGITAL-MEDIA +" SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology +Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized ",CHEF +" SR DIGITAL ANALYTICS MANAGER Summary Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams Well versed in the relationship between front-end, back-end and business intelligence systems Results-oriented manager who thrives in a fast-paced and competitive environment Highlights Digital insights and analytics (Adobe experience cloud, Google analytics, Looker) Date visualization (Tableau and Chartio) Conversion rate optimization (Qubit and Adobe target) Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker) CRM and loyalty (Relate and Custora) Tag manager GTM and DTM Competitive and Trend Analytics (EDITED) Financial and inventory planning expert (SAS and JDA) Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy Solid project management skills with a focus on timely and quality deliverable Strong familiarity with statistical concepts and methods Experience Company Name City , State Sr Digital Analytics Manager 01/2017 to Current Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13% Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16% Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18% Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget) Enthusiastically train new hires in digital space, reporting and vendor dashboards  Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, “digestible” and focused on key drivers for Senior Leadership Technical Analytics – good working knowledge of SQL, HTML, JavaScript, and jQuery Company Name City , State Web/Business Analytics Manager - eCommerce 03/2014 to 12/2016 Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue Managed special projects and ad hoc reporting including testing and business case scenario development Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data Company Name City , State Strategic Manager - eCommerce Toys and Seasonal Dept 07/2011 to 02/2014 Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience. Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience. Orchestrated strategic partnership with cross-functional teams for seasonal peaks. Company Name City , State Sr Inventory Manager - Toys 08/2009 to 06/2011 Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend Developed trend file for Toys division resulting in reduced inventory liability by $18.2m Company Name City , State Inventory Manager - Apparel 02/2008 to 08/2009 Company Name City , State Sr Inventory Analyst - Furniture and Lamps 12/2005 to 01/2008 Company Name City , State Supply Chain Management 03/2002 to 09/2005 Company Name City , State Logistics Readiness Officer 02/1999 to 01/2002 Education B.S : Business Management Arizona State University Skills Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker) Conversion rate optimization; a/b testing (Qubit and Adobe Target) Email marketing & marketing automation (Responsys and SFMC) Salesforce Marketing Cloud (Social Studio) Marketing strategy Data visualization (Tableau and Chartio) Tagging & attribution (GTM and DTM) SQL ",DIGITAL-MEDIA +" INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written ",INFORMATION-TECHNOLOGY +" MICHAEL'S ARTS AND CRAFTS STORE Summary I am a determined, hard-working individual with the zeal to accomplish any task or challenge I'm given, seeking to exceed expectations. In the next year, I plan to achieve a bachelor's degree in Environmental Technology and Management, and attain a job in the field of sustainable design and technologies. Experience Michael's Arts and Crafts Store March 2017 to Current Company Name － City , State  (Capital Blvd. location) Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager in day to day operations and planning; unload and stock store merchandise. Train new Replenishment associates. Employee of the Month (July) February 2016 to March 2017 Company Name － City , State Provide customer service on the sales floor, manage day/night-time associates and store operations. Train and assess new associates. (Assumed position at Brier Creek, Raleigh, NC location in October 2015) June 2015 to February 2016 Company Name － City , State (Brier Creek Location) Support Specialist: Prepare cash registers, count money, and prepare documentation for the bank deposit. Manage cashiers in the morning. Sales Associate/Cashier: Offer customer service and efficiently run a cash register. Knowledge and Certifications ArcGIS Program Water Quality Testing Stream Assessment Tree Inventory OSHA 40 Hour HAZWOPER Certification Education and Training Associate of Science : Liberal Arts Science and Mathematics , 2015 SUNY Adirondack － City , State Dean's List Graduated Cum Laude Bachelor of Science : Environmental Technology and Management , 2018 North Carolina State University － City , State Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment Skills Customer Service Management Inventory Management Communication ",ARTS +" FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active +Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship ",INFORMATION-TECHNOLOGY +" GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point,   SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey ""Result to Action"" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present +Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports ",HR +" CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation Accomplishments Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating Experience Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets. Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research). Company Name City , State Co-Founder 01/2005 to Current National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings. Education Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic ",CONSULTANT +" FINANCE AND OPERATIONS MANAGER Summary Dedicated to accurate, automated and systematized flow of information Analytical accounting and bookkeeping professional with 12 years of bookkeeping experience in preparation, analysis, and reporting of financial performance. Proven professional focused on enhanced productivity, automation and financial control. Consistently exceed challenging business objectives. Demonstrated ability to provide comprehensive support for executive-level staff. Proven track record of accurately completing research and reporting to management. Adept at developing and maintaining detailed pricing strategies (profit margin and cost analysis), forecasting, budgeting and inventory management. Noted efficiency in collections and maintaining current status of aging reports. Highly focused and organized in supporting complex, deadline driven operations; efficient and effective in multi-task situations. Able to prioritize and achieve organizational objectives. Collaborated with CPA's and C-Level Management. Highlights Microsoft Office System, QuickBooks, Microsoft Windows operating system, and Salesforce. Payroll services include: Trax, ADP, Accuchex, Sure Payroll, Wells Fargo and Intuit. Participate in Intuit's Continuing Research Program conducting case studies with QuickBooks software. Public and private accounting Cost accounting Budget analysis Account reconciliations Cash-flow report generation Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Finance and Operations Manager May 2010 to December 2014 Company Name － City , State Served as the primary financial support to the Executive Director managing a $1.2-1.7 million budget for a non-profit organization specializing in early literacy for underserved children. Prepared monthly financial statements, sales tax and payroll records. Maintained Accounts Receivable, Accounts Payable records and conducted reconciliations for both credit cards and bank statements. Audited and reconciled three years of financial data left unresolved from previous accountant. Reconstructed organizations records for all five bay area regions. Compiled all supporting documentation in preparation for IRS audit and 990 Tax Filing. Responsible for placing all orders to vendors; forecasting; developed strong vendor relations. Implemented fund accounting to track all Restricted Funds in both QuickBooks and in Excel. Kept track of approximately 75 Restricted Grants and released funds when necessary. Collaborated with five Regional Managers on Grant Obligations. Updated and revised the Chart of Accounts. Bookkeeping Services - Various Bay Area locations. Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Full Charge Bookkeeper January 2003 to Current Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clientsPerformed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed field audits on wide variety of clientele using Quick Books System Senior Buyer / Accounting Assistant January 1987 to January 2003 Company Name － City , State Served as high-level support to General Manager/Production Manager of manufacturer of packaging products and corrugated displays with over $12 million in annual revenue. Performed a variety of key vendor relations functions, such as, pricing strategies, improved communication skills, and enhanced quality. Developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings. Prepared meeting agendas and carefully monitor all action items. Reduced inventory by 55% through negotiations with our suppliers. Maintained packaging inventory that resulted in a cost savings of 20% overall. Created extensive Excel forecasting analysis spreadsheets. Coordinated and managed vendor meetings and internal quality improvement teams (ISO 9000 Purchasing Leader). Developed presentations and created Excel graphs and reports for meetings. Coordinated and organized the company picnics and special events. Education BS/BA : Business Administration , 1994 University of Phoenix － City , State , USA Business Administration Bachelor's Degree Skills Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations ",FINANCE +" SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families +Fidelis Secure Care +Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals. +I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement. +*MBA- General Management coursework in accounting, financial management and leadership +*Proven track record implementing successful leadership practices to motivate and manage staff. +*Implemented and directed 5S lean initiative to 127 employees. +*6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation ",HEALTHCARE +" SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive  Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. ​ Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.  I oversaw all  day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense   At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. ​ Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for  Information Technology  (IT) including overall customer satisfaction. Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. ​ ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).  ​ Developed business processes and Service Level Agreements used by the business analysts and support engineers. ​ Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. ​ Managed the relationships with vendors associated with the student information system. ​ Started with the organization as an IT Manager and led the team to stabilize the environment. ​ Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. ​ I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. ​ I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for  the entire business  including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. ​ Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85  GPA Minor in  Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of  the world famous Essex University Afro-Carib  Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix  Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management ",INFORMATION-TECHNOLOGY +" DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking a position as a Director of I.T. in a company where I am able to utilize my experience and training in networking, troubleshooting, and customer relations. Qualifications Networking - Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems - Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware - Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC & Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam & Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software - MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security - Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 to Current Director of Information Technology Company Name － City , State Serves as the main point of contact on all I.T. related matters. Located at the corporate headquarters supporting over 60 users locally and 150 users remotely. Worked with service providers and vendors cutting IT budget over 45%. Implemented new MPLS network and Phone system saving the company 180k a year. Oversees all IT financials. Established an IT Governance department to focus on managing systems quality assurance, PCI security, and audit change management, IT purchasing and administration, IT contracts and vendor management, and IT financial capital and expense management. Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders. 01/2013 to 01/2015 Network Engineer/I.T. Manager Company Name － City , State Supervised and led IT infrastructure team (including Help Desk). Worked with service providers and vendors cutting IT budget over 15%. Managed and designed IT security solutions and policies for all locations. Oversaw data center operations being hands on in all areas related to infrastructure and security. Located at corporate headquarters supporting over 200 users locally and 1500 users remotely. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Served as lead network engineer in network (WAN, LAN, VoIP) problems and emergencies. Troubleshoot and resolve network production problems. Document network problems and resolutions for future reference. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Manage/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Worked as lead network engineer with system administrators in setup of hardware/software networking modules for production and development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS to ensure network stability and maximum uptime. Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements, designing router and firewall administration, interface configurations and routing protocols. Ensured interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). 01/2010 to 01/2013 Network Administrator/Help Desk Manager Company Name － City , State Served as technical specialist in network problems and emergencies. Troubleshoot and resolve network production problems. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Document network problems and resolutions for future reference. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Coordinates with system engineers in setup of hardware/software networking modules for production and development environments. Ensures interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). Assisted in the deployment of Nexus 7. 01/2010 Help Desk Analyst Company Name － City , State Provided help desk support for over 7,000 Taco Bell stores. Troubleshoot all issues dealing with the P.O.S., TACO computer, and all the connections in the store. Log all calls in Remedy(software), follow up on all calls that weren't resolved, and we used Putty(software) to access the back end of their computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City , State Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites. Troubleshoot hardware, software and connectivity issues for a mixed Windows 2003/2008 Server, mixed Linux , XP desktop environment, Cisco routers, and Cisco Switches. Installed, repaired, maintained and upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers and troubleshoot printer failures. Web filter administrator/Barracuda. Education and Training B.S : Computer Networking Systems ITT Technical Institute － City , State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow ",INFORMATION-TECHNOLOGY +" FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to +leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail. Highlights CPR and Child CPR Training Emergency Planning & Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety and Security Background in Supervising/Management Critical Thinking Firearms Safety & Handling Judgment and Decision Making Personnel and Human Resources Active Listening Experience Force Analyst May 2013 to Current Company Name Developed and led training programs in preparation for combat. Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages. Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command. Communicated urgent orders and directions effectively to team of 20+ personnel. Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command. Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls. The setting up of Video Teleconfence and making orders on the Defense Travel System. Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation. Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation. Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance. Aviation Maintenance Admin/AZ1 March 2009 to May 2013 Company Name Ensured system security, database integrity and configuration management was maintained. Supervised other enlisted active duty members in training while overseeing various job tasks of others. Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents. Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment. Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment. Correctional Officer March 2005 to March 2009 Company Name － City , State Physically restrained individuals when disturbances required physical intervention. Escorted inmates to and from cells, court, hospitals and medical appointments. Maintained the custody and control of 114 inmates housed in maximum security unit. Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution. Prepared, processed and maintained forms, reports, logs, records and activity journals. Recognition & Awards Navy and Marine Corps Achievement Medal. Company Name Certificate of Appreciation. Education Masters of Arts : Homeland Security & Intelligence Studies Homeland Security & Intelligence Studies Degree BA : Homeland Security , 7/28 /14 Ashford University － City , State Homeland Security AAS : Process Technology , 5/25/08 Lee College － City , State Process Technology Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer Additional Trainings: - Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video ",AVIATION +" OPERATIONS MANAGER Professional Summary Excellent time management abilities with sound relationship and building skills. Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than 28 years of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment and decision making Work History 03/2004 to 02/2008 Operations Manager Company Name – City , State Performed all business responsibilities for the Rehab Department of a Physician group practice. Program development, business growth, and customer service. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 3 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. 07/2000 to 02/2004 Healthcare Business Director Company Name – City , State Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities. Increased awareness of hospital to outlying population through free clinics and community education. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Introduced, negotiated and implemented new projects to expand scope of engagement. Identified process improvements in the day-to-day functioning of the department. 03/1993 to 07/2000 Business Director Company Name – City , State Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. 04/1989 to 02/1993 Business Manager Company Name – City , State Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Routinely collaborated with department managers to correct problems and improve services. 06/1986 to 02/1989 staff/Business office Company Name – City , State Introduced, negotiated and implemented new projects to expand scope of engagement. Established standards for selection, promotion and termination of staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education 1986 Bachelor of Science : Business Management/Healthcare University of South Alabama - City , State Business Management 1984 Associate of Applied Science : Human Services Monroe Community College - City , State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society ",HEALTHCARE +" ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and +Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City , State Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures. Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements. Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements. Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs. Quality Improvement Coordinator October 2013 to August 2014 Company Name － City , State Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts. Support PCP practices in implementing quality improvement initiatives. Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases. Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes. Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually. Healthcare Financial Analyst Payer Audit and Charge Capture Analyst July 2011 to October 2013 Company Name － City , State Run analysis on denial data to identify billing and coding trends. Develop comprehensive reports designed to reduce repeated billing and coding errors. Manage database applications and reporting for government audit tracking. Manage audit process for government and commercial payers to assure submissions are accurate and timely. Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems. Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff. Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information. Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system. Post adjustments or reversals of adjustments through online access to the billing and receivable system. Clinical Research Assistant II February 2011 to July 2011 Company Name － City , State Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders. Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary. Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met. Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness. Assured proper informed consent is obtained and documented. Program and Fund Developer March 2007 to January 2008 Company Name － City , State Research, write, and budget development for grants to be submitted to private foundations and corporations. Networking that resulted in significant and sustained relationships with a community of committed donors. Worked closely with contract manager to ensure consistent communication and reporting to funders. Produced a variety of quarterly, mid-year and end-of-year reports. Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations. Provided leadership and coordination to promote organizational visibility and support at local, state and national levels. Vice President/Co-Owner August 2007 to Current Company Name － City , State Established an S Corporation from the ground up. Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions. Developed budgets, established rates mapped out by area for scheduling. Supervised staff of 30 in daily activities and quality customer care. Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable. Helped the company increase profits by 32% each year. Education and Training CITI TRAINING, Certification, 2011 100% accuracy +HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow ",HEALTHCARE +" ASSISTANT MANAGER Summary General Associates with emphasis in Business Admin. and Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st and 3rd 3 yrs. as a volunteer in special needs classroom Routinely helped as many as 350 customers each day in a high-volume retail Store. Consistently exceeding daily sales targets with an average of $3000 in sales each day. Over 13 years in retail/customer service Has managed over 13 people at one time. Experience Assistant Manager February 2015 to Current Company Name － City , State Closing and opening store and all daily operations. Loss prevention. Banking and merchandising. Assistant Manager January 2013 to February 2015 Company Name － City , State Communicated information to customers about product quality, value and style. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Store Manager January 2011 to January 2013 Company Name － City , State Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Swing Manager January 2008 to January 2011 Company Name － City , State Worked hands on with H.S Students in their training and development to manager trainees. Recruited, hired, developed and retained retail talent for the company. Held each team member accountable for achieving brand and performance goals. Offered direction and gave. constructive feedback to motivate team members. Education BA : Communications Siena Height University － City , State Communications General Associates : General Lansing Community College － City , State General Skills Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail ",APPAREL +" SALES Summary Extremely loyal, ambitious and a hard working individual looking to leverage my high level of +customer service skills to excel in a professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins and product racks. Load/Unload vans a various hospitals. Set up ""retail"" type stores in said various hospitals. Inform customers about new product. Assist customers with their purchases. Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards. Providing courteous, friendly, and efficient customer service ·Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products. Maintain accurate department signage and pricing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Keep Grocery department clean, sweep floors and maintain sweep logs. Assist with sampling program, keeping sample areas full, clean, and appealing. Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices. Operate and sanitize all Grocery equipment in a safe and proper manner. Road Safety 2013 ·Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior. Distributes traffic control signs and markers along site in designated pattern. Directs movement of traffic through site, using sign, hand, and flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers. Informs drivers of detour routes through construction sites. Warehouse January 2012 Company Name － City , State Memorize System Pavers 30 minute sales presentation ·Visit potential customers at their homes and helped design their dream yards and hard scape ·Provided accurate designs, estimates and payment plans to homeowners on first visit. Rancho Murieta Community Services District 2012 ·Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ·Works in or around hazardous electrical panels and equipment; assists operations staff as needed ·Reads residential and commercial meters; maintains simple records and logs ·maintains districts open channels and ditch systems. January 2012 Company Name Participates in the installation, operation, and repair of sewer mains and appurtenances ·As needed operate light construction equipment, tractors, and easement mowers ·Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting. Mixing and pouring of epoxy to pot electronics assemblies. Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ·Installs inverters on pump assemblies ·Record completed serial numbers in Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Red Robin 2008 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Courtesy Clerk January 2008 Company Name maintained a neat and well organized area ·Product orginization and stocked new products as needed ·Responsibile for customer satisfaction. Education Bachelor of Science Degree : Sport Management , 5 2010 Culver Stockton College － City , State Sport Management Associates degree : 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized ",SALES +" ACCOUNTANT Professional Summary To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting. Core Qualifications Excel, Word, Access, and PowerPoint +*Knowledge of SAP system Experience Accountant March 2001 to Current Company Name － City , State Document monthly close procedures and recommend and implement new processes as needed. Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis. Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet. Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department. Validate cash settlements through the treasury report to ensure that all wires have been processed. Communicate inter-company settlement status to senior management. Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company. Complete account reconciliation by the alert reporting deadlines. Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department. Approved SAP account requests from multiple departments. Accountant April 1999 to March 2001 Company Name － City , State Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club. Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts. Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities. Reviewed finance statements during month-end closing process and documented any month end close issues. Staff Accountant/ Lease Administrator June 1996 to April 1999 Company Name － City , State Completed month-end close procedures and prepared and posted monthly journal entries. Assisted with month and year-end closings included downloading and uploading information from the corporate system. Prepared and analyzed monthly financial statements. Analyzed the monthly sales and expense reports and processed accruals. Managed the accounting function including general ledger and rent and lease documentation. Analyzed and reconciled balance sheet accounts. Reviewed and prepared real estate, sales-used, and personal property taxes. Managed fixed assets including deferred and amortized account activities. Audited accounts payable and 1099 reports and implemented necessary changes. Assistant Claim Approver July 1992 to June 1996 Company Name － City , State Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information. Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan. Evaluated medical charges and/or benefits for reasonableness. Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis. Adjustment insurance claims in the assigned territory. Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner. Prepared letters or memoranda when required. Processed requests from primary care physicians for authorization of specialty referrals. Proof Operator September 1991 to July 1992 Company Name － City , State Processed and balanced customer's deposits and withdrawals on a daily basis. Prepared necessary adjustments to customer or teller transactions. Billing Associate September 1988 to October 1990 Company Name － City , State Performed all industrial billing on a day-to-day basis. Reviewed and maintained customer account records. Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures. Reviewed customer credit analyses and contacted customers to collect unpaid balances. Investigated claims for deductions, returns, and excessive freight charges. Account Receivable Clerk June 1984 to September 1988 Company Name － City , State Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions. Prepared and reviewed customer invoices and adjusted any errors from previous invoices. Prepared necessary adjustment credited invoices and write-offs for approval. Analyzed and reconciled account balances on periodically. Corrected weekly reports to ensure that subsystem total balances with the general ledger totals. Assisted in preparing and entering payment vouchers. Education Master degree : Accounting Gujarat University India Accounting Computer Programming in COBOL language, Triton College in River Grove, IL +* + 1 Skills account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end ",ACCOUNTANT +" FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.   Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003   Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005   Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004   Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006   Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type ",ARTS +" ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written ",HR +" HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level  Teamwork oriented Processed new recruits Processed payroll  Performed background check Managed inventory supplies  Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​ Developed and implemented strategies to increase average meal checks                          Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​     Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​ Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​ Accomplished in campaign Recycle Program, divide the right trash to the right bin ​ Accomplishments at Dr. Norman G. McKoy​​ & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​ Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation  Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data  Provided payroll information by collecting time and attendance records  Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​ ​ Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.         ​ Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM) + + Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development     Performance Management Employee Relations and Mediation Benefits Administration     Orientation & On-Boarding Organizational Development Staff Life cycle  Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and +Google     Networking +Skills- Job boards and Networking sites  Soft Skills: Professional communication skills and interpersonal skills   Bilingual Thai & English Excellent adaptability in new environments   Hard working, flexible and reliable Honest +& Polite   Shape +decision making Excellent customer service skills Creative ",HR +" FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager with strong interpersonal skills with extensive luxury retail sales experience, focused on client development and retention. Success has no excuses. Accomplishments Increased gross revenues at Max Mara Northbrook by 76% Promoted to Store Manager after 12 months in the Assistant Manager position Promoted to Assistant Manager after 6 months in the Stylist position Profitably sold Sans Pareil Inc. Turned a $2000 investment into 1.8 million dollar business within 5 years of inception Experience 11/2013 to Current Fine Apparel Department Manager Company Name － City , State Manage, drive a high volume multi vendor business to achieve goals Strategically plan business to meet sales goals, talent development Provide leadership, team building to store, sales staff in driving sales, service, profitability Provide team with tools, training of company values, core focus of brand imaging Retain, motivate, coach, train an elite sales team in the art of clientèle Motivate, lead by example in the standards of excellence Work in tandem with buying office to meet business needs, maximize opportunities in market Develop, maintain strong vendor relations to drive sales and meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust to meet business needs Oversee the selling process, providing leadership, motivation to store team, achieving sales, volume goals Establish, maintain high performance service standards to enhance customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coach the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Proactive in managing performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Oversee stylists development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Attract, retain key associates by becoming/maintaining the employer of choice in local market In constant pursuit of top talent in surrounding market to optimize staffing opportunities 01/2011 to 10/2013 General Manager Company Name － City , State Consecutively increased business by 16% year one and 10% year two, by training, developing sales staff in the art of client outreach and retainment   Developed, implemented a standardized process for client development performance, growth and increasing client retention Established, maintain strong rapport with community to increase brand awareness Train, maintain the standards of excellence set by brand Provide leadership, team building to the store associates , driving sales, high caliber service, profitability Provide store team with tools, coaching required to meet brand filter service standards Focus on sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation to achieve goal Groom for succession, empower to excel Create, maintain high performance team and environment Attract, retain key associates in local market 01/2010 to 01/2011 Assistant Manager Company Name － City , State In partnership with management, increase YTD sales by 16% Managed and successfully groomed all stylist in the art of client outreach resulting in double digit growth Oversee the selling process, providing leadership and motivation to store management team, associates in achieving sales and volume goals Establish, maintains high performance service standards, to enhance the customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coaches the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Manage, evaluate performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Develop, retain direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions Oversee stylist development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Maintain knowledge of top talent in the market place, proactive recruitment to fill open positions 06/2009 to 01/2010 Stylist Company Name － City , State Developed and a maintained a strong client book which increased store revenue by 12% in 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained a strong relationship with management, team members Demonstrated strong operational skills (managing stock rotations, transfers, and inventory) Top sales person in MaxMara Northbrook Promoted to Key holder in 2 months 06/1992 to 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City , State Turned a $2000 investment into a 1.8 million dollar business within 5 years of inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed a loyal client following with exponential growth Designed, produced, wholesaled a private label collection with margins of 70% and higher Managed a staff of 48 Hired, trained staff to meet the business needs Developed and maintained strong vendor relations Recognized, introduced new designers into the market Recruited and maintained a loyal and highly motivated staff with a turnover of 10% or less Developed, maintained strong ties in the community by partnering in charity activities Sold business profitably in 2007 Education Bachelor of Arts : Graphic Arts/ Business Loyola University － City , State Minor Business/Jewelry design Fluent in English and Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability to quickly adapt to changing markets Established track record of customer focused sales growth Ability to deliver results against goals build effective, motivated teams, foster teamwork, and demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports and Others Drive for Results Interpersonal Savvy Managing and Measuring Work Managing Vision and Purpose Motivating Others Problem Solving Ability to Asses People Consistently striving for excellence ",APPAREL +" PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes ",PUBLIC-RELATIONS +" SUPERINTENDANT Summary Energetic Construction Manager consistently involved in all facets of construction. +Specialty in commercial interior renovation and some residential experience, as well as +experience with permits.  Highlights + + + + + + + + Permit processing Site safety coordinator +Safe job site set-up +Blueprint fluency + Power and hand tool operation + MS Office proficient + Organized and detail-oriented + Superb management skills   + + + + + + + + Computer-skilledMS Word, Excel, PowerPoint and +MSProject +Proficient in AutoCAD, Revit ? Accomplishments + + + + + + + + Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent +by writing e-mails to subcontractors, and the construction management team and RFI's to +the architect and/or owner for project completion. I also worked with tools installing +doors, windows, patching, painting walls, and some concrete work. Also with my skills +as a designer, I was able to produce numerous amounts of shop drawings for +subcontractors with the owner in order to be able to meet deadlines for the construction +management team. as a supervisor  I have  managed over $3 milion dollars in project for interior renovation, while supervising a +team of subcontractors in various trades,  filing documentation, running plans as needed in order to achieve a fluent and progressive project.  Experience Company Name February 2012 to Current Superintendant City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Stayed consistent with project schedules and plans for all installations. Submitted all project closeout documents in accordance with the contract. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Led and managed resolution of all issues during project construction and commissioning phases. projects:  ""Dermcare"": (Comercial Interior Renovation)   project price: $500,000+  Responsibilities: project had to be done by do date if not our company would be responsible for liquidating damages. Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.  Assigned projects and tasks to employees based on their competencies and specialties .  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract. ""Skyzone"": (Interior Built out)  price of project: 700,000+ responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority . Submitted all project closeout documents in accordance with the contract. Family Medical Center (New Interior Build-out)   project Price:$500,000 responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract. ?(pictures Upon Request)  ? Company Name February 2010 to February 2012 Superintendent / permit runner / design coordinator City , State this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)).  Marlin Stadium: responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor.  Calder Race Track:  responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in.  Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one.  Company Name January 2008 to February 2010 Superintendent assistant City , State + + + + + + + + Carefully coordinated plans and specifications using marketing programming +standards.Facilitated processing of RFI's, submittals and samples among the general +contractor, the owner, and the owner's consultants. Obtained notices of completion and +compliance certifications from all of the construction administration consultants. Stayed +consistent with project schedules and plans for all installations. Facilitated final jobs punch- +list. Itemized, performed jobs, and organized crew to perform final stages of projects. +Also helped with permitting processes additional to the contract. I learned a lot of +valuable lessons like teamwork at this company, and I hope I get to use it with with yours +and further learn the trade.  + + + + Education ITT TECH 2013 Bachelor of Science : Construction Management City , State , U.S ",CONSTRUCTION +" CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 + to Current Company Name – City , + State Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects. Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion. Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues. Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction. Adhere to HIPPA guidelines. Perform other duties when assigned Customer Care Representative 03/2017 + to 04/2019 Company Name – City , + State Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims. Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion. Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems. Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits. Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Document calls in accordance with departmental policies. Work with peers to solve problems and promotes teamwork. Makeup Artist 03/2013 + to 07/2014 Company Name – City , + State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Server/Waitress 08/2009 + to 05/2014 Company Name – City , + State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Skincare Specialist 07/2006 + to 06/2009 Company Name – City , + State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 + to 05/2006 Company Name – City , + State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques + to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Work History Server/Waitress 02/2009 + to Current Company Name - City , + State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient + manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Makeup Artist 03/2013 + to 07/2014 Company Name - City , + State Educated clients about products and performed full service makeup applications + Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Skincare Specialist 07/2006 + to 06/2009 Company Name - City , + State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling + Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 + to 05/2006 Company Name - City , + State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques + to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Education High School Diploma West Roxbury High School - + City , + State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise, Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers. ",ADVOCATE +" FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. ",AGRICULTURE +" SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR Summary Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization. Highlights Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters. Bachelor of Science degree Able to multi-task and prioritize work load Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs. Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experienced expediting deliveries and conducting follow-up Experienced procuring stock material for industrial operations, maintenance and repairs Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development Experienced establishing new stock numbers, entering and reconciling inventory variances in a database Experienced resolving purchase order/ invoice discrepancies Experienced initiating and running reports for cycle count performance Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives Able to travel Accomplishments Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experience Safety Professional / Construction Supervisor Aug 2013 to Current Company Name － City , State Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training. Buyer / Purchasing Agent Oct 2010 to Jun 2013 Company Name － City , State Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure. General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment Aug 2009 to Oct 2010 Company Name － City , State Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings. Assistant Materials Manager / Sr. Purchasing Agent Jan 2006 to Aug 2009 Company Name － City , State Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers. Materials Control and Purchasing Manager Feb 1994 to Aug 2005 Company Name － City , State Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers. Regional Marketing Manager May 1993 to Dec 1993 Company Name － City , State Assistant Controller/MIS Program Development Manager Nov 1992 to May 1993 Company Name － City , State temporary contract position Cost Accountant/Assistant to the Controller May 1988 to Nov 1992 Company Name － City , State Project Modification Coordinator/Customer Service Operations Manager Dec 1986 to Apr 1988 Company Name － City , State Assistant Production Supervisor Aug 1983 to Sep 1986 Company Name － City , State Education 2010 OSHA Institute of America － City , State , US OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010 1995 Pennsylvania State University, Great Valley － City , State , US Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995 B.S. , Business Administration, Industrial Engineering 1983 Grove City College － City , State , US B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983 A.A.S. , Engineering Technology 1979 Community College of Allegheny County － City , State , US A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979 Certifications CPR C.P.M Skills Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s. ",CONSTRUCTION +" EXÉCUTIVE BANQUETTE SOUS CHEF Professional Summary Interested in: permanent full time, specialized in banquettes operations such as big and small events, ceremony's, massive functions, banquettes designs. High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced on all sections, all type of venues, cuisines, food service. Over 14 years of experience in the hospitality industry. Major experience in events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef with strong combination of culinary experience and management skills. Experience in high pressure kitchen environment, ensuring that the standards of hygiene are maintained & improved where possible. Ensuring excellent standard of food consistency. Demonstrated continuous commitment to reducing food & labour costs. Trained employees in food preparation procedures in line with high end establishment standards. A fast learner, flexible, highly motivated, capable of operating independently or as a willing and supportive member of a team. Get the job done. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Motivated banquette sous chef offering over 13 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Skills Beautiful presentation of food Institutional and batch cooking Cake decorating expertise Strong attention to safe food handling procedures [Mediterranean ] cuisine expert Effective planner Extensive catering background Food presentation talent Hospitality and service industry background Menu marketing expertise Special events planning Staff training Skilled waitstaff Catering Inventory management systems Courteous and helpful Hotel operations and management Event planning and coordination POS systems Hospitality background Five-star hotel experience Resort experience Food and beverage services Natural leader Team building Skilled negotiator Work History exécutive Banquette sous chef 01/2012 + to 06/2014 Company Name – City , + State Reduced food costs by 18 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Promptly reported any maintenance and repair issues to Executive Chef. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. Verified freshness of products upon delivery. Head-chef 01/2008 + to 01/2012 Company Name – City , + State Moulin Noir European bistro Running a busy café / bistro / restaurant. Catering. Serving over 600 meals daily. Reducing costs for the business. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Verified freshness of products upon delivery. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 15 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. sous Chef 01/2006 + to 02/2008 Company Name – City , + State Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Successfully reduced the restaurant's annual food and labor costs by 27 % through proper budgeting, scheduling and management of inventory. Verified freshness of products upon delivery. Expertly managed 43 staff and maintained appropriate staffing levels throughout shifts. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Executive chef Education Diploma : 2009 academia international - + City , + State Culinary Arts Certificate Coursework in Culinary and Restaurant Management Coursework in Hospitality Management Food Services Technology classes Basic Vocational Certificate: Bakery Assistant Basic Vocational Certificate: Lead Baker Basic Vocational Certificate: First Cook Coursework in Professional Cooking and Baking Coursework in Hotel Management and Restaurant Food Service Coursework in Hotel Administration Coursework in Business Administration and Management Culinary Arts coursework Hotel and Restaurant Administration coursework Coursework in Sales and Marketing Management Food Systems Management coursework Certified Nutrition Consultant Personal Training certificate Advanced coursework in Food Systems Management Extensively trained in Pediatric Feeding and Nutrition Hospitality Management, hotels, tourism and food services. specialization in commercial cookery, Academia International Melbourne, Australia. certificate 4 & 5. OH&S Short course in - Food Garnishing -Specialty Knives Banquet interior design, major in business and private conventions. Responsible service of alcohol Australia certificate (RSA) : 1 2004 Shalon Secondary College - + City Skills Fluent in English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written Additional Information Schedule Create and implement menus Liaise with suppliers Work within budgeted guidelines Select, train and motivate the kitchen brigade Ensure profitability Oversee all aspects of food preparation and production in the outlets An innovative and logical thinker, with a sharp cooking mind Excellent interpersonal and communication skills, complementing the ability to build relationships across cultural boundaries Good organizational and time management skills, able to prioritize multiple tasks and meet deadlines Ambitious and focused with a 'can do' attitude, and a strong work ethic Interests Swimming, tennis, gym, travel, cooking & exploring new cuisines Music & writing ",CHEF +" TEACHER Facebook: Lamaestram4kidscare@yahoo.com Email: mariela28perez@gmail.com Professional Summary Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual in [English] and [Spanish] Bilingual in [spanish] Able to lift [40] pounds Art designer : children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept at working with special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly and likeable Dependable Calm under pressure Fast learner Work History Teacher 05/2008 + to 07/2012 Company Name – City , + State Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts. Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients. Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence. Praised for initiative and problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Made nutritious breakfasts, lunches, dinners and snacks for the children. Teacher 03/2005 + to 05/2007 Company Name – City , + State Advanced administrative support to top class room executive in fast-paced training staff daycare. Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals. Streamlined proposal development process, resulting in significant time savings. Created new client tracking system usining internet to fine activities. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Allowed for ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners and snacks for the children. Maintained a child-friendly environment with access to outdoor activities. Engaged with children on an individual basis in a pleasant manner. Teacher Aid 07/2003 + to 03/2005 Company Name – City Advanced administrative support to top class room. executive in fast-paced training staff daycare. Consultants for special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Communicated openly with children's parents about daily activities and behaviors. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Made nutritious breakfasts, lunches, dinners and snacks for the children. Allowed for ample outdoor recreation time. Education Associate of Applied Science : Early Childhood Education 2012 St Augustine college - + City , + State Associate : Applying Science Applying Science Early Childhood Education (AASECE) +St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher ",TEACHER +" CHEF MANAGER Professional Summary Food Production Management – K12 Chef Management Experience – National School Lunch Program Oversight – Food Safety Champion – Culinary Innovation – Proven Team Leader – Creative Recipe Presentations – Training & Development – Contract Management- Inventory and ordering management– Procurement Analysis – Auditing Management – Waste management skills – Food Cost & Labor Management – Strong Catering abilities – Restaurant Management skills – Team Player – Excellent communication skills – MS Office Proficient – Budgeting & Invoice competencies – Food Allergy/medical condition trained – Quick Books – Quicken– Newton POS– Cater Trax knowledgeable – Menu Software Proficient waste management savvy- La ethics trained Skills Food spoilage prevention Kitchen Management Menu planning Recruiting and Hiring Cooking skills Supply ordering Budgeting Food plating and presentation Signature dish creation Forecasting and planning Baking and broiling skills Recipes and menu planning Sanitation guidelines Workflow Optimization Food inventories Performance assessments Adaptability Cultural awareness Written Communication Work History Chef Manager 08/2020 to Current Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Pitched in to work line during busy periods or in place of sick employees. Maintained high food quality standards by checking delivery contents to verify product quality and quantity. Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates. Properly handled and stored food to eliminate illness and prevent cross-contamination. Collaborated with Lusher Elementary in production or modification of menus and selections. Chef Manager 08/2019 to 03/2020 Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Recruited and hired employees to build effective culinary team for $1.5 million annual revenue-producing restaurant in New Orleans. Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers. Evaluated inventory levels on weekly basis and placed orders to restock Cooler and Dry items before supplies ran out. Prepared meals from scratch using authentic, popular recipes to generate repeat business. Averaged a $.98 food production cost while feeding over two thousand children Achieved 83% participation rate (enrollment), including breakfast and snack meals Managed USDA/DOD funds Experienced with Union workers and union practices General Manager of Operations 01/2017 to 07/2017 Company Name – City , State Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Improved productivity while reducing staffing and operational costs by 7.5%. Recruited, interviewed, hired, and developed team members that exemplify company culture and values. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team. Advanced productivity KPIs by leading trainings on procedures and safety practices. Closed store without incurring lease penalties and in excellent standing with building management. Operations Manager 01/2010 to 11/2016 Company Name – City , State Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Reduced average contract expenses by 16% through aggressive negotiations with vendors. Effectively grew business and manage sales revenues in excess of $450,000 annually. Worked closely with team to help business win several awards — Small Business of the Year (Gambit magazine), King Cake of the Year (2015, NOLA.com), Best of the Rest (2016, Youth Leadership Council), and others Documented safety action plans, quality initiatives, and team performances. Education Associate of Arts : Pastry Arts 05/2009 University of New Orleans - + City Bachelor of Science : Business Management 05/2005 Northwestern State University of Louisiana - + City , + State Graduated with 3.1 GPA Graduated in Top 17% of Class Minored in Marketing Certifications Certified Servsafe, Expiration 2024 Member of the American Institute of Culinary Professionals 2019 Culinary Innovation of America Jr Board member ",CHEF +" HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude +and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the +company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State +Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for + hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work + including masking, + sanding and filling + holes. Interior and exterior painting. Built and placed + plywood/wall systems; + installed doors and + windows. Constructed concrete + forms, poured concrete + by pump and bucket + barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 ",CONSTRUCTION +" DIGITAL MEDIA SALES CONSULTANT Summary Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow through Relationship building Solution focused New Business Development Cold Calling Skilled at understanding customers' needs and building campaigns focused on those needs Accomplishments Circle of Excellence, 2010 - The Augusta Chronicle Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle Advertising Salesperson of the Month, January 2005 - The Savannah Morning News Employee of the Month, March 2003- The Savannah Morning News Advertising Employee of First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff. Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs. Prepare and analyze needs analysis to build customized proposals. Overcome customer objections. Run, analyze, and explain advertising reports. Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of monster.com products and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into job fairs. Establish new monthly recruitment accounts and contracts. Handle incoming Online Ads. Promote special pages and sections. Quote current recruitment and national rates. Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State Service assigned and unassigned transient and monthly automotive dealers. Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot. Pull monthly reports and handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of career builder.com and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into Fall & Spring Job Fairs. Establish new monthly recruitment accounts and contracts. Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members. Promote special pages and sections. Quote current recruitment and national rates. Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Help with weddings and obituaries as needed. Fill in for sales supervisor as needed. Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed. Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Establish new monthly accounts and contracts. Promote special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote Special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Education Marketing Augusta State University － City , State 1994-1997 Bachelors of Science , Psychology 2012 University of Phoenix － City , State Psychology Master of Science , Counseling and Clinical Psychology Troy University － City , State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer, 1998 Selling from the Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active in animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills. ",DIGITAL-MEDIA +" PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise     Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign.  Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services  to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member  Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations + +�  +The +John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State + University. + +�  L2000 Leadership Academy +for Mental Health and Addiction Services Professionals. + +  + +�  +Presenter: +Child Welfare League of America Conference-New Orleans. + +�  Improving Outcomes: Merging Best +Practice and Managed Care Strategies. + +  + +�  Presenter: Child Welfare League of +America National Conference-Washington D.C. + +�  Improving Outcomes: Improving Outcomes +in Child Welfare. + +  + +�  Presenter: +Foster Family-Based Treatment Association Conference-Pittsburgh, PA.  + +�  Improving Outcomes: Merging Best +Practice and Child Welfare Privatization Strategies. + +  + +�  Presenter: +Foster Family-Based Treatment Association Conference-Orlando, FL. + +�  Improving Outcomes: Merging Best Practice +and Child Welfare Privatization Strategies. + +  Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance ",ADVOCATE +" IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010 +Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 to February 2016 Company Name Technical Anaylst Network Anaylst for T1 and VSAT network. Support of applications for pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work with Datto, Acronis and Symantec backup applications. Managed licensing and FlexLM for Petra. Supported user installation and maintenance of Petra database. Restoration of corrupted projects from SQL database. Managed all Installation and configuration for network, workstations and laptops. Gas Control and application management. Managing applications on 2008R2 server for Accounting and Gas flow. Active Directory management creation of users and groups and permissions for all corporate users. Creating solutions for measurement applications for gas pipeline. Office 365 Administrator to create user mailboxes and distribution groups. Desktop support for all users in corporation. Support for SCADA platforms insuring data connection. IT Consultant June 2013 to December 2013 Company Name for acquisition of Apache shelf properties. Cordinated network and application replication with Apache Oil & Gas. Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy. This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition. Worked to replace Cisco phone system. Wored with vendors to replace application and software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms. Terminal server administrator. Worked with Citrix applications for corporate and external users. Managed Ision server for G&G applications users for Kingdom software. Administrator of Dell and HP Servers. Managed and maintained Osilon server nodes for Geophysical engineers. Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives. Managed and was administrator for Mitel 3000 VOIP phones for company. Managed all 2003 and 2008r2 servers for corporation. Managed the installation of P&A and Workover jobs and communications offshore. Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server. Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company. Managed and supported Bez server and Blackberry’s and smartphone, IPhone, Samsung. Support of VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network. Management of active directory on Server 2003 and remote desktop to support all users throughout region. Built and managed servers for corporation. Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation. Support of Bez server and Blackberry’s. Support of VPN cisco client. Sold to Dynamic Offshore got promotion to network administrator of company. Senior Workstation Technician January 1997 to January 2005 Company Name － City , State Citrix Administrator Managed AD for accounts. Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data. Used Active directory for support of users and groups. Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation. Education Associate : Computer Science Technology , 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City , State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN ",CONSULTANT +" CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication +skills, able to maintain effective and efficient communication within a team +environment. Skillful initiation in organizing and +coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing, +projecting conflict and resolving issues. Continually providing input or +solutions in problem solving on operational issues or procedures and perform +administrative follow-up. + + Strong leader with +proven development abilities, capable of clearly presenting ideas, plans and +strategies to all levels of management. Solid background in setting priorities and +deadlines, adjusting the flow and sequencing of the work to meet team needs. + + Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling ",AUTOMOBILE +" VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance ",DIGITAL-MEDIA +" ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders ",ACCOUNTANT +" BUSINESS DEVELOPMENT & DIGITAL MEDIA MARKETING SPECIALIST Summary A self-starter and dynamic professional with over nine years of sales, marketing and customer service experience. Key strengths include critical thinking, creativity in developing new sales strategies, resourceful problem solving and the ability to maximize resources. Outstanding oral and written skills with demonstrated success in building relationships with co-workers, management, external partners and customers. Bilingual communication skills in: Portuguese native language) and English (business level). Accomplishments Awarded “The Best Therapeutic Nutritional Representative of Brazil” for contributions to [Name of Project] . Top Performance award for the best Therapeutic Nutritional Representative of Brazil in 2010 - Abbott Nutrition Award for developing a marketing and distribution plan for Home Care service - Abbott Nutrition Experience Company Name City , State Business Development & Digital Media Marketing Specialist 08/2014 to Current Responsible for selecting qualified Brazilian organizations and top executives to be featured within Business Review Brazil and Supply Chain Digital magazines. Research up and coming companies that could benefit from international exposure, minimum of $100MM valuation. Follow up on generated leads, qualify companies, conduct preliminary interviews, request photos and other needed media, all with the goal of quick closure to pass on to editorial team; leading to $200k in revenue in 2015. Responsible for researching and finding own leads through internet/database/networking. Project management of digital footprint; take responsibility and ownership for development of list generation and customer portfolio. Have a proactive approach in developing customer portfolio in line with company requirements Undertake marketing research for project management. Manage, maintain and update personal business social media sites. Company Name City Marketing & Social Media Intern 04/2014 Developed a Retail Account Map in Google Maps Engine Pro to assist the company with retail activation and management. The map provided better visual and information content of all the company's dealers locations within the U.S. This included all detailed information of sales and budget of each product category, as well as all competitors' dealers locations. Effectively used Hootsuite to follow and monitor standup paddle and surf athletes on their social media networks. Provided important information and updates to leverage athletes' participation and provide content for social media and website marketing. Created a master events calendar spreadsheet with all standup paddle events worldwide for the 2014 season. Company Name City Sales Representative 12/2008 to 07/2013 Effectively managed the most important accounts in Minas Gerais state and the distributor network. Identified and prospected hospital accounts to execute strategic sales initiatives that resulted in exceeding the established sales goals. Successfully negotiated to close business with the hospital accounts, which were consistent with the sales and margin goals of the organization. Utilized promotional materials and clinical studies to effectively communicate the clinical and scientific benefits of Abbott Nutrition products to targeted healthcare professionals. Organized meetings and speaker programs, in order to deliver content to health care professionals in topics related to clinical nutrition, products and Abbott Nutrition expertise. Participated in national and regional medical conventions and exhibits. Achieved the Top Performance award for the best Therapeutic Nutritional Representative in 2010. Received an award for developing a marketing and distribution plan for Home Care in Abbott Nutrition, resulting in a 40% increase in sales in 2 months. The plan was then expanded throughout Brazil, in 2012. Company Name City Sales Supervisor 07/2007 to 12/2008 Supervised, directed and motivated five sales representatives in order to achieve the overall corporate sales objectives. Recruited, selected and trained sales representatives. Education Master of Business Administration : Marketing September 2017 San Diego University for Integrative Students , City , State , USA Marketing Professional Certificate in Business Management : Marketing 2014 Marketing Executive Management Certificate : Strategic Management & Marketing 2013 UC San Diego Extension , City , State , USA Strategic Management & Marketing MBA : Business Administration 2010 University of La Verne , City , State , USA Business Administration Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil 2008 GANEP, Belo Horizonte, MG, Brazil 2007 Unicentro Newton Paiva, Belo Horizonte, MG, Brazil Skills approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website ",DIGITAL-MEDIA +" OWNER/ATTORNEY AND MEDIATOR Executive Profile As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills. Skill Highlights Leadership/communication skills Human resources Negotiations expert Skilled divorce mediator Estate planning & taxes Legal research & writing expert Core Accomplishments * Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents. Professional Experience Owner/Attorney and Mediator January 2001 to Current Company Name - City , State Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case. Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions. Arrange and conduct depositions & other discovery to obtain information & evidence relevant to claims. Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents. Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. Interview claimants, agents, or witnesses to obtain information about disputed issues. Research laws, regulations, policies, or precedent decisions to prepare for hearings. Recommend acceptance or rejection of compromise settlement offers. Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents. Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal. Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases. Analyze the probable outcomes of cases, using knowledge of legal precedents. Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate. Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements. Probate wills, represent and advise executors & administrators of estates. Negotiate settlements of civil disputes. Advise clients concerning business transactions, claims liability, and various legal rights & obligations. FOUNDING & INITIAL DIRECTOR March 1995 to June 1996 Company Name - City , State Researched and submitted grant proposals to the Cleveland and Gund Foundations. Developed forms and procedures to facilitate mediation process. Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators. Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements. Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement. Prepared Mediation Agreements for disputants to sign. ASSISTANT DIRECTOR OF LAW March 1986 to August 1988 Company Name - City , State ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES. RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION. Gathered and analyzed research data, such as statutes, decisions, legal articles, codes, & documents. Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal. Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation. 6-76 TO 7-80 MANAGER, CLEVELAND, OH Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio. Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees. Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments. Manager, Assistant, Manager-in-Training August 1976 to August 1980 Company Name - City , State Education J.D : Law, cum laud, rank 11th , 1983 Cleveland-Marshall College of Law, Cleve. State Univ - City , State GPA: cum laud, rank 11th% Cleve. diploma with Honors : College Prep , 1971 Normandy High School, rank 3rd - City , State cum laud in English Cleveland State Univ., Cleve., OH. *Over 100 hours mediation training, American Mediation Association *Annual requirement of 12 hours Continuing Legal Education since 1984. Publications ""Mediation: An Idea Whose Time has Come."" Kirtland Business Rev., Lakeland Community College, Kirtland, OH. ""The Ethical Utilization of Paralegals in Ohio,"" Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997. Skills administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles ",APPAREL +" MERCHANT SERVICES ADVOCATE Summary Management Experience and a Desire to Work for the Best Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance. Highlights Client relations specialist Team management Focused on customer satisfaction Training and development Deadline-oriented Customer Relationship Management software (CRM) High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target for customer satisfaction for 4 months in a row. Experience 07/2013 to Current Merchant Services Advocate Company Name － City , State Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections. Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences. Manages logistics of promotions directly with the merchant via phone and email. Quickly responds to and resolve all merchant questions/issues. Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Problem solving by utilizing internal teams to solve complex issues. Communicates effectively across all internal channels and provide effective solutions. 11/2013 to 03/2014 Mobile Sales Consultant (Seasonal) Company Name － City , State Provided personalized service and exceptional expertise for customers. Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. 07/2012 to 07/2013 Operations Supervisor/T-Mobile Gen Care Company Name － City , State Maintained client satisfaction. Oversaw that agents were meeting required metrics (KPI's). Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors). Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place. Set career paths and mentored individuals seeking to move up in the company. Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager). Assisted with training individuals to learn the skills necessary for the client/ LOB. Organized training groups as well as facilitated them. Quality Assured calls to ensure company policies were meet. 08/2011 to 07/2012 Operations Team Lead/AT&T Consumer Mobility Company Name － City , State Effectively oversaw all agent personal payroll processing, attendance, etc. Efficiently trained new employees in company policy and procedure. Consistently ensured delivery of quality customer service vital to sustaining and growing client base. Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day. Calibrated every week with all contact centers and client to review QA. Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations. Communicated with other Operation Management Centers to go over questions or concerns for the day. Held meetings with Operations Manager and also with the client over Webex and phone to review results. Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.) Successfully steered home goods sales operations to generate high volume growth and revenue. 05/2009 to 07/2011 Assistant Supervisor Company Name － City , State Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Inspected dining and serving areas to ensure cleanliness and proper setup. Education 2015 Certificate : Systems Administration/Networks Pima Community College － City , State , USA Pima Community College Certificate, Systems Administration/Networks, 2015 - Present Grade: A GPA: 3.8 Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Operations Management Team Leadership Customer Experience Training ",ADVOCATE +" RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results. +Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership +Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow ",BANKING +" VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain ",AGRICULTURE +" ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS +*Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress. ",TEACHER +" MANAGER Professional Summary Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity. +SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator Skills Work History Manager , 04/2012 to 03/2014 Company Name – City , State l Trained staff and administered performance evaluations to track employee development. l Analyzed budgets, financial reports and projections for accurate reporting of financial standing. l Implemented innovative programs to increase employee loyalty and reduce turnover. l Prepared payroll. l Oversaw inventory and office supply purchases. l Screened applicant resumes and coordinated both phone and in-person interviews. l Provided an elevated customer experience to generate a loyal clientèle. lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation. Public Relations Manager , 05/2010 to 04/2012 Company Name – City , State l Cultivated and managed relationships with key clients, vendors and community partners. l Coordinated and participated in promotional activities and trade shows. l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Sales Associate , 09/2009 to 03/2014 Company Name – City , State l Answered questions regarding the store and its merchandise. l Demonstrated use and care of merchandise. l Greeted customers and ascertained customers' needs. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Developed positive customer relationships through friendly greetings and excellent service. l Trained and served as a peer coach for new sales associates. g , 06/2009 to 09/2009 Company Name – City , State Audited new customer files to verify medical necessity and satisfaction of coverage criteria. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Improved timely paying of bills by developing flexible payment plans for patients. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Verified and created claim numbers by communicating with various insurance companies. f , 08/2007 to 06/2009 Company Name – City , State Maintained a clean reception area, including lounge and associated areas. l Verified and created claim numbers by communicating with various insurance companies. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Education Bachelor of Arts : Economics , 1 2013 University of California - City , State GPA: l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) : 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development ",PUBLIC-RELATIONS +" SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma ",BUSINESS-DEVELOPMENT +" IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects)   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database   Management~Project.Management~MIS Capstone~Systems Analysis   Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5   summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters   Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification ",INFORMATION-TECHNOLOGY +" BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand, +through the delivery of expansion, recruitment, mobility, conflict resolution, and +workforce management services and solutions with Store level managers with +customers, employee, management, and vendors.  Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications.  Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones ",BUSINESS-DEVELOPMENT +" ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts + +Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance ",PUBLIC-RELATIONS +" CONSULTANT Experience 07/2011 - Current Company Name － City , State Consultant Developed new business for PARS in the governmental retirement plan marketplace while building long-term relationships with school district superintendents and chief business officials. Exceeded revenue and gross profit goals at IKON as a Major Account Executive, selling over $1 million annually to the University of Vermont. Executed the highest level of customer interaction specializing in strategic relationship building & solution selling. MANAGEMENT / As part of the Management team at PARS, assisted in the development of company marketing strategies and future products including national expansion. As the only Major Account Executive and most experienced sales rep on the local IKON team, I coached and developed incoming sales reps and lead our six person sales team. Engaged in leadership opportunities for the region including the Six Sigma program, the Business Development Manager apprenticeship, and facilitating Developed new client relationships through face-to-face meetings, conference attendance, telephone calls, and other necessary methods. Management of the implementation of new plans ensuring that the consulting and administration staff have sufficient information to successfully implement the new plans. This process includes oversight and review of analysis, marketing materials, presentations, communication material, plan documentation and plan funding. Consulted with clients to design appropriate and successful retirement plans based on the needs of the client and developed clear plan summary language that communicates the agreed upon plan to the client and PARS staff. Made presentations to school boards and community college boards to help clearly communicate the benefits of approving moving forward with the PARS program. Maintained ongoing client relationships to ensure the highest quality of service and determine current and future needs. Collaborated with marketing staff to provide suggestions and help create updated PARS marketing materials. Worked closely with senior management to assist in the development of the overall company-wide and focused marketing strategy based on current economic, legislative and demographic developments of the target market and governmental retirement plan field. 01/2007 - 12/2009 Company Name － City , State Major Account Executive Dedicated to selected major accounts with the responsibility to increase market share. Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning, and successfully worked with or lead diverse teams to formulate account strategy. Arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/customers. Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations. Acted as primary point of contact for all sales paperwork. Scheduled, coordinated, and conducted equipment demonstrations. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Promoted products and represented company at off-site customer meetings and trade shows. Demonstrated leadership with Business Development Manager apprenticeship and Mentorship program. 10/2005 - 12/2013 Company Name － City , State Chief Financial Officer/Owner Implemented strategic business objectives to grow startup to a profitable business. Directed and advised Project Managers on all proposals and contracts including those regarding strategic relationships. Designed and implemented an annual budget process that supported a 5-year business plan. Responsibilities included all aspects of financial reporting and accounting, human resources & payroll, taxes, cash management, banking relations, accounts payable, accounts receivable & billing, risk management & insurance. Exceeded financial objectives by maximizing profits through achievements in finance management, cost reductions, and productivity/efficiency improvements. Collaborated with managers to hire an effective staff and developed outside partnerships consisting of designers, photographers, engineers, and legal counsel. Continued on next page. 02/2004 - 01/2007 Company Name － City , State Account Executive Established and maintained relationships with prospective customers to improve document management. Analyzed and evaluated existing document process. Developed, presented, and implemented customized integrated solutions in a list managed territory. Prepared and presented sales proposals to current and prospective customers. Scheduled, coordinated, and conducted equipment demonstrations. Maintained territory database and prepared various internal paperwork. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Understood various equipment acquisitions methods with emphasis on leasing. Trained customers on use of equipment for their specific applications. 05/2001 - 12/2003 Company Name － City , State Analyst Developed financial models to determine cost and benefit to the agency of implementing tax-qualified pension plans · Presented results of analyses to agency's board and key decision makers · Advised clients with regards to the analysis, design, implementation, and administration of government pension plans · Maintained direct contact with the client to establish excellent communication during the marketing and implementation process · Acted as project manager for special consulting projects involving actuarial reporting requirements, pension program evaluation, and plan funding requirements · Worked closely with Pacific Life Insurance Company to obtain annuity rates and premiums · Responsible for supervising activities of other pension analysts to ensure seamless implementation of programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor of Arts : International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language & Literature, and two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation through the Wharton School of Business California Life Agent License Languages Fluent in spoken and written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written ",CONSULTANT +" CARPENTER Summary Carpenter Foreman Position where I can effectively utilize my expertise and skills. Highlights Thorough knowledge of safety practices and occupational hazards related to construction work. Solid understanding of supervising, planning, delegating, and performing tasks Remarkable ability to comprehend, blueprints, drawings and sketches Certified rigger and signal person Proficient with welding and cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 to Current Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. 08/2015 to 10/2015 Foreman Company Name － City , State Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction. 08/2014 to 08/2015 Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. Education High school diploma Byron High School － City , State Associate degree (A.S Rock Valley College － City , State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding ",CONSTRUCTION +" ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State ",AVIATION +" DIRECTOR FINANCE AND FP&A Executive Profile I'm a senior finance leader who thrives when working closely with the executive team in removing obstacles to directing the company beyond targeted growth. Early in my career I learned the value of looking beyond how things are currently done in order to continually search for how we can do things better. Working in cooperation with senior leadership throughout the organization, my finance teams are built with this focus and the results are enhanced analytics and dynamic reporting tools. Skill Highlights * Leadership Forecasting Accounting Financial Analysis / Reporting Strategic Financial Planning Operations Management Data Development Process Improvement Functional Integration Budget Creation Tool / System Development Team Building / Management System Integrations Cost Control Mergers & Acquisitions Project Management Turnarounds/Restructurings International Hyperion Essbase * Hyperion Enterprise Hyperion Retrieve MS Access MS Excel MS PowerPoint MS Word FileMaker Minitab Storm WordPerfect 4D FAS 1000 Strategen AccPac BOSS Business Objects Daly & Wolcott Great Plain Dynamics Lawson MacPac OneGlobe Oracle * PeopleSoft QuickBooks SAP Magnitude TMS nSIMMS Monarch Razorsight Sage SQL Strategen Small business development Project management Leadership/communication skills Business operations organization Budgeting expertise Self-motivated Customer-oriented Professional Experience Director Finance and FP&A Company Name － City , State A.T. Cross has a 169 year tradition of crafting fine writing instruments, A private equity firm held $120M global company, I was brought on board by the prior CFO to create a dynamic finance function as the company transitioned through two acquisitions. Major Achievements: In my first three months at A.T. Cross I developed an enhanced global budget tool that delivered budget on time and at the product sku level utilizing advanced MS Access. Over my first nine months at A.T. Cross I mapped five independent ERP systems and improved the consolidation process from a five week to a five day close. Constrained by systems and with no capital investment required, I created robust modeling and reporting tool utilizing advanced MS Excel and MS Access skills allowing for detailed analysis at the transaction level that previously had not existed postponing a $7M capital expense over the next three years Prior to planned implementation of SalesForce, I am working closely with sales leadership to develop KPI reporting dashboard and lead tracking tool to drive revenue growth while saving $200K. Co-leading supply chain review initiative including evaluation and improvement of supply chain and working capital KPI. Creating modeling tools in co-led effort to review and improve product costing practices. Senior Finance Consultant Company Name － City , State Engaged with four companies over this period ranging from Granite City Electric a small, family-owned company to Staples, Sun Life Financial and Saint Gobain; I was brought in to hold interim senior finance roles and work closely with the executive teams through periods of transition. Major Achievements:. Even with robust ERP systems in place at Staples, the need to bridge various stand-alone systems was identified and I created an inventory database to track existing store assets while enabling real-time ""what-if"" analysis and cost planning related to proposed changes improving efficiency and predictive capabilities. With multiple global ERP systems in place at Saint Gobain, the executive team was looking for a dynamic and robust ""one-stop"", menu-driven reporting tool that I created utilizing Business Objects, advanced Excel and VBA increasing analytical capabilities and key metric analysis. Senior Finance Director Company Name － City , State A provider of tailored, high capacity communications services, A private equity firm held company bought by Lightower Fiber Networks in 2012 for $2B, I was brought in to develop and lead the finance team and work with the executive team through the acquisitions of Con Ed Solution's (2007) and by RCN Communications (2008). Major Achievements:. Balancing the push and pull between sales efforts and maintaining margins was the focus of the Request for Proposal (RfP) tracking and analysis tool I developed to manage the contract review and approval process. Integrating two processes performed using MS Excel and monitored individually, I created and linked a sales pricing database with a cost identification database to foster improved sales decisions by bringing finance, sales and technical operations together in a formalized review. Telecommunications expenses represent 40% of total operating expenses at Sidera. Ensuring the accurate tracking and timely payment of these customer impacting costs are crucial. I created a circuit inventory tracking database to facilitate accurate cost analysis and reporting which resulted in a zero network outage rate over the subsequent two year period with $100K of estimated annual savings in penalties and fees. Global Engagement & Mobility Solutions Manager Company Name － City , State Worldwide Director of Finance January 2005 to January 2006 Company Name － City , State a publicly traded global $3.5BM company providing management and technology consulting services to large companies and governmental institutions. I built and led finance function supporting deployment of more than 4,000 consulting resources across international borders to serve global clients, driving compliance with international immigration, income and social tax laws. Major Achievements:. Facing substantial fines, penalties and the possible discontinuation of operations I worked with external tax advisors, immigration providers, the International, Regional and Country Controllers, the Corporate Tax Department, Legal, the Payroll Department and my finance team to lead the process design behind the accounting related to 31 subsidiary countries. The result was a tracking database and accounting tool saving millions in fines, penalties and lost revenues. A publicly traded $1.3 billion global enterprise networking and security solutions with manufacturing plants in China and Mexico, Working closely with the Corporate Executive and Ireland manufacturing teams I led the accounting and finance operations for the Supply Chain Operations' six activity centers that served four 3Com regions. Director of Finance January 1997 to January 2005 Company Name － City , State A $1B comprehensive provider of wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors, Originally hired as an Assistant Controller, I experienced substantial professional growth achieving three promotions culminating in overseeing the global finance team including accounting, financial reporting and analysis while working closely with the Executive management team. Major Achievements:. Working with the Engineering and Technical Operations teams I created lease and licensing database solutions in order to maintain FCC regulatory compliance saving the company $1.2M in penalties and fines. Through acquisition the company was operating 13 individual billing systems and the ability of senior management to make timely business decisions was hampered by a slow consolidation's process. With the focus on closing the books and producing standard reporting, meaningful analysis was an after-thought. In order to provide the leadership team with better tools I established a database solution mapping each individual billing system to my data warehouse with an export into Lawson that allowed for a timely and accurate close in less than five days. Education Master of Business Administration : Finance , 2016 University of Massachusetts － City , State Finance Bachelor of Science : Accounting Michigan State University － City , State Accounting Skills 3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel and VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis / Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect ",FINANCE +" ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.  Highlights Excellent classroom management Data-driven curriculum Effectively works with parents  Differentiates instruction Collaborates with Colleagues  CPR/First-aid certified SEI Endorsed  Special Edu. Certified  Dual Certified  Competent in SMARTboard technology Elected member of School Site Council  Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students.  Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains.  Kept consistent communication with parents to address student's weekly progress.  09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.  Worked 1:1 with severe disabilities.  Provided 1:1 support, as a job coach in an alternative setting.  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.  Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement  3.72 GPA ​ May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License  History 8-12 Preliminary License SEI Endorsement  Severe Disabilities Initial License * Pending  ",TEACHER +" SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 to Current Company Name － City , State Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals. Implemented game plans in the Apparel and Footwear Departments to maximize sales. Interviewed, hired, and trained essential staff. Granted title of ""Store Human Resource Adviser"" to issue appropriate counceling to all store associates. Apparel Sales Leader December 2006 to March 2011 Company Name － City , State Assisted the store management team with general supervision in the store in accordance with company policies and procedures. Implemented merchandise presentation standards and signage of the apparel department to meet company standards. Maximized profits by supporting company standards of selling and customer service. Educated new staff on merchandising and selling standards of Dick's Sporting Goods. Nike Brand Coordinator October 2005 to December 2006 Company Name － City , State Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times. Introduced new product lines by highlighting features and benefits. Coached and inspired store associates to maintain the Nike retail presence. Increased profitability of sales on an average of 4% yearly. Education High School Diploma : General Studies , 2000 Mount Everett Regional High School － City , State , USA Professional Recognitions Shrink Defender of the Month   August 2008, July 2009, December 2010, February 2011, April 2014   Enforcing company policies and procedures to ensure the protection of company assets. Skills Master at executing and enhancing Game-plans Proficient in opening and closing store procedures, including cash office execution. ",APPAREL +" STAFF ACCOUNTANT Professional Profile To gain payroll skills Qualifications Deltek Time and Expense 8.1; Costpoint 6.1; ADP Enterprise HR 5.0; ADP 5.30; eTime 3A; Ceridian; SAP Equity Edge, Acuity 4.10; Kronos; Nextgen; Office Suite, accounts payable, benefits, budget, Contracts, documentation, general ledger, insurance, access, Microsoft Office Suite, Enterprise, payroll processing, personnel, policies, tax, training material, workshops, year-end Relevant Experience Successfully transitioned company from use of paper timesheets to an automated payroll system within six months.Worked with human resources to develop streamlined way to track paid time off.Simplified payroll processing procedure to increase department productivity by 25%. Experience Staff Accountant 08/2014 to Current Company Name City , State Review, verify and input personnel action forms for all certified, classified, and substitute positions. Process times sheets with the use of the Kronos timekeeping system for all employees of the schools assigned. Responsible for an annual payroll of over 18 million dollars. Process paper time sheets for all bus and shuttle drivers. Responsible for entry of all direct deposit, W-4, and A-4 forms for all employees working for the Board using Nextgen accounting software. Update supervisor as required for changes or corrections needed to complete the monthly payroll processing. Analyze and access reports and data before finalizing the monthly payroll to identify variances or other anomalies that need to be corrected prior to final processing. Ensure employees board approved payroll changes are calculated and prorated based on the required salary schedule. Work closely with the supervisor and team members to ensure implementation of processes are standardized and executed in accordance with school board policies. Payroll Administrator 07/2009 to 01/2014 Company Name City , State Responsible for all payroll functions. Updated payroll records; including changes in employee tax exemptions, direct deposit, benefit deductions, and applicable garnishments. Provided timesheet training and granted access credentials for all new hires. Maintained payroll guidelines by writing and updating policies and procedures. Complied with federal, state, and local legal requirements by studying existing and new legislation. Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Independently maintained and prepared post payroll tax general ledger entries bi-weekly and at month-end close. Provided weekly written memos to management and staff concerning time and attendance. Prepared and provided all requested documents and materials for annual payroll audit. Tested Accounts Payable expenditures for annual Sox Audit. Maintained employee confidence and protects payroll operations by keeping information confidential. Supported organization's mission; committed to exceeding customer expectations through efficiency and quality service. Left this position to attend to a family medical situation that has since been resolved. Payroll Specialist 03/2001 to 03/2005 Company Name City , State Developed and processed confidential payroll documentation for approximately 300 employees located throughout the Southeast Region. Executed payroll budget of over $45 million through the payroll processing vendor and ensured final disbursement of funds to employees. Acted as Point of Contact for ADP and eTime systems for the Blood Services Division of the Alabama Gulf Coast Region. Conducted a study which resulted in improved accuracy of timesheet input, enhanced actual payroll output, and streamlined the payroll timesheet process which yielded greater efficiency. Managed the payroll training of department timekeepers and monitored their daily progress. Wrote a revised payroll. technical manual from vendor training material that was deemed more user friendly by the trainees. Provided a bi-weekly briefing to the Payroll Manager on labor issues, status of payroll, and current projects. Prepared and issued W-2's for the region ensuring accurate employee wage records and timely submission of tax documents in preparation for year-end-close. Left this position due to a lay-off within the company. Staff Accountant 06/1999 to 03/2001 Company Name City , State Processed bi-weekly and semi-monthly payroll for 180 employees throughout the United States. Analyzed and reviewed benefit election documentation to ensure proper selections were made by employees. Executed garnishment and child support orders in accordance with state laws. Reconciled payroll bank accounts after disbursement of funds. Processed accounts payable checks to be distributed to numerous company vendors. Prepared journal entries and made adjustments to the general ledger for month-end close. Payroll Specialist 09/1997 to 06/1999 Company Name City , State Responsible for the payroll execution of nearly 400 employees in the Retail Division. Verified application packets to ensure all required documentation was captured. Input pertinent information into the ADP system and ensured new associates were properly registered to receive accurate compensation. Received and processed all employee job verification requests from various businesses and creditors. Payroll Accountant 09/1996 to 09/1997 Company Name City , State Review confidential contractual offer letters for tenured and part-time professors to determine appropriate compensation packages. Contracts were negotiated with professors and upon approval, the financial conditions of the contract were executed. Tracked the labor funding for contracts staying within the prescribed departmental salary budget. Responsible for committing and obligating funds for in-house contracts and matching the final disbursements. Coordinated insurance and retirement benefits for all college faculty and staff. Education MBA 2010 University of Phoenix City , State B.S : Business Adminstration 1992 Alabama A&M University Business Adminstration Affiliations American Payroll Association Skills accounting software, accounts payable, ADP 5.30, ADP, benefits, budgets, Ceridian, Contracts, documentation, Edge, Equity, forms, funds, general ledger, insurance, Kronos Microsoft Office Suite,networks, Payroll, payroll processing, personnel, policies, processes, publications, SAP 6.20, taxes, training material ",ACCOUNTANT +" DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY ",DIGITAL-MEDIA +" FREELANCE DESIGNER Highlights * Efficiently lead and coordinated all product development stages. * Research market needs for development of new products, remain up-to-date on emerging trends and competitors. * Engaging presenter and communicator; clearly communicates product features and advantages to management, clients, and vendors. * Skilled in the production of concept sketches, 3D computer models, and product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop & Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers. Experience 07/2014 to Current Freelance Designer Company Name － City , State Completed projects for Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA. Created winter beanies and gloves. Creating Tech Packs: Specific apparel information on placement, measurements and overall look of garment. Created women's hoodies, yoga pants and tee shirts. Created golf polo shirts. Created designs for promotional baseball caps to be sold at four major airports. 05/2014 to 06/2014 Freelance Designer Company Name － City , State Provided designs and sketches for two models of snow ski gloves. The designs were from initial concept through final design stages. The first model is a ski patroller glove where durability and value are paramount. The second model is at the upper end of the range of gloves for skiers and will be a higher performing glove. 09/2012 to 11/2013 Apparel Designer/Developer Company Name － City , State Managed designs and development of new apparel lines from initial concept through production confirmation. Emphasis was on delivering projects and related samples according to predetermined timelines. Learned and applied the full scope of product development including Project management, Timeline management, Costing analysis, Fit and Wear testing, Commercializing to production, Material knowledge, Created tech pacs, and Construction methods. Kept informed of and evaluated competitive developments with an eye towards improving the competitiveness of Rocky Brands apparel lines. Communicated daily with the overseas factories and team members on the proto-type and pre-production samples. Participated in Voice of Customer trips which included focus groups, talking with storeowners, working in their stores and talking with their customers. Attended several construction sites and hunting trips to observe experience and further understand the apparel requirements and needs for both workers and hunters. Key Achievements: * Effectively developed several apparel lines that will be introduced in the marketplace. * Worked with fabric suppliers/vendors to learn about materials and their usage. * Created Tech Packs: Specific apparel information on placement, measurements and overall look of garment. * Provided presentation materials and storyboards for new collections. * Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, and color assortments. 05/2010 to 02/2012 Product Designer Company Name － City , State Managed multiple concurrent design projects for a leader in silicone-based technology and innovation, working closely with marketing and business development professionals, scientists, and engineering teams. Developed new products to meet market needs. Created concept sketches and 3D computer models and presented to clients. Provided guidance to and managed workloads for college interns. Key Achievements: * Successfully implemented key projects that resulted in building customer awareness of silicone uses. * Created architectural floor plans, developed interior design plans and designed product display cases for new Dow Corning Design Center. Consistently remained ahead of schedule. 01/2007 to 07/2009 Product Designer Company Name － City , State Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models. Key Achievements: * Developed several products that were introduced in the marketplace. 05/2006 to 09/2006 Website Designer Company Name － City , State Completed website development for a local county Water Authority, including layout, content, and graphics. 01/2006 to 02/2006 Product Designer (contract) Company Name － City , State Worked with creative team to develop ideas and create concept sketches for new products. Clients included Binney & Smith (Crayola), Fisher Price, and Icuiti. Education Bachelor of Fine Arts : Industrial Design College of Creative Studies Detroit － City , State , US College of Creative Studies Detroit, MI Degree: Bachelor of Fine Arts in Industrial Design GPA: 3.36 design Monroe Community College Rochester － City , State , US Monroe Community College Rochester, NY Summer Courses GPA: 3.6 Volunteer Experience Mentored a senior at University of Northumbria (London, England) in design of a cordless men's hairdryer with a carry case, providing feedback and professional guidance. Contributed to building children's playground as a volunteer with the Greece Rotary Youth Interact Club. Certifications CCA Professional Affiliations Volunteer Experience Presentations Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models Skills Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design ",APPAREL +" DIRECTOR Executive Profile Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration. Professional Experience 02/1999 to Current DIRECTOR Company Name － City , State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team. Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs. 09/1997 to 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City , State Promoted to position. Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up. Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments. Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel. 04/1996 to 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City , State Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com). Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications. 07/1991 to 03/1996 MARKETING / PRODUCT DEVELOPMENT MANAGER Company Name － City , State Performed various marketing and project management functions within Publishing area. Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture. Became Marketing Manager for the Publishing Division in January 1993. Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications. Served 18 months as program manager for AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors. 07/1990 to 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City , State Managed operations for seven branches with 45 employees and $184 million in deposits. Developed and managed a successful plan to maintain existing customer base during period of government intervention. 10/1986 to 06/1990 VICEPRESIDENT Company Name － City , State Given statewide marketing responsibility in January 1990 for 36-branch institution. Previously directed these functions for the bank's 20-office Daytona region. Managed a $750,000 marketing budget with a staff of six. Developed and implemented innovative and cost efficient marketing plans to promote bank products and services. Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days. Launched business development program that generated $14 million in sales in three months. Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition. Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months. 01/1984 to 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City , State Created Newcomer Program and designed to attract business from people moving to the area. Managed all sales efforts, which generated $20 million in deposits in the first five years. Promoted to Vice President, Regional Marketing Manager as a result. 01/1981 to 01/1984 NEWSPAPER REPORTER Company Name － City , State Covered city government, general news and feature stories. Promoted to business writer and reported on financial topics while studying for MBA. Education 1984 MASTER'S DEGREE : BUSINESS ADMINISTRATION Stetson University － City , State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE : Journalism and Business Florida Southern College － City , State Journalism and Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip ",AUTOMOBILE +" INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation +efforts for a major department modernization project involving 3 +accreditation packages each leading to successful Authorization To +Operate decisions. Responsibilities then increased to include all +departmental accreditation efforts leading to another 3 successful +ATOs. Now, working on 4 new accreditation including +re-authorization for an existing project. Succeeded in writing and +implementing vulnerability management for existing accredited +systems. + + + + + +Success +of the accreditation hinged on coordination with ONI Enterprise in +critical design decisions and to help the program integrate smoothly +into the Enterprise thru many meetings, analyzing the Enterprise +business model to understand the best fit for the program. + + + + + +The +different projects required careful management of specific STIG +compliance and hardening for the different configurations and +services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired +to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new +technology for supporting new processing needs thru proper processing +power.  The next challenge  came as storage requirements for better performance and more +controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was +adopted to grow local storage to over 200TB. In using this solution, +the department saved just over a million dollars in purchasing and +maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and +accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from +30 hours to 30 minutes as well as allow for more robust data thru +higher selections of sensors, frequencies and range than allowed thru +the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and +client communications and processing requirements which resulted in +the design, build and deployment of 3 Enterprise network solutions. One +solution resulted in expanding capabilities to supporting Washington +Navy Yard, Norfolk Virginia and Hawaii support facilities. + + + + + + +Fulfilled +requirements for detecting crucial network software/hardware +weaknesses and developing preventive strategies and solutions for +avoiding interruptions and increasing system security thru +documenting system layouts, wiring diagrams and addressing schema to +understand layouts and make informed solutions to upper management. + + + + Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration ",INFORMATION-TECHNOLOGY +" BANK TELLER Professional Summary Personable, high-energy nursing professional. An ambitious individual who has a demonstrated ability to address patient's needs in a timely manner. Proven success in dealing with patients and families from different backgrounds. Eager to work in a busy environment to achieve the highest level of patients' satisfaction. Licenses CPR certified through American Heart Association Skills Medical Terminology Vital Signs & Patient Monitoring  Electronic Health Record HIPPA Regulations/ Privacy Patient Safety & Care Patient Advocacy and Support Medication Administration  ​ Professional Experience 09/2015 to Current Bank Teller Company Name － City , State  Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America. Your duties may include, but are not limited to the following: Create a connection and develop rapport with customers to provide outstanding, personalized service Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers. 09/2014 to 05/2015 Retail Sales Consultant Company Name － City , State Interacting among clients with a primary focus on business retention and new business roll outs; provided superior support services aligned to the client's priorities in order to drive loyalty and maximize the business value of their investment. Driven to meet all sales goals and educated all customers on available promotions and product plans. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Recognized as number one in the store for newest accounts opened for the months of February and March 2015. Ranked Top 5% in store the entire term of employment Voluntary customer service training completed, gained advanced customer service skills to improve productivity Established strong networking relationships with every customer. 12/2011 to Current Aviation Resource MANAGER Company Name － State Review, plan, and implement aircraft and crew schedules from day of scheduled events to 6 months in advance to ensure optimum crew and aircraft usage relative to clients requests while accounting for crew rest requirements, crew schedules, aircraft maintenance, and unexpected developments. Processed 9,500 flight requirements, verifying currencies in Aviation Resource Management System with zero delays in status. Conducted 62 flight record reviews, updating personnel data reducing workload by 20 percent. Organized base training for 21 personnel on best practices. Adapted by 4 Organizations). Oversee and supervise 12 personnel during daily operations. 07/2011 to 12/2011 Administrative Executive Company Name － City Provided high-level administrative support to 5 leading military officials by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, emailing, receiving visitors, arranging conference calls, and scheduling meetings. Train and supervise lower-level clerical staff. Authenticated 487 authorizations for 375 personnel with 100 percent accuracy. Organized office filing plan, labeling/auditing 800 packages ensuring compliance. Generated 24 flight orders for North Atlantic Treaty Organization; 67 successful training tasks completed. Education and Training 2012 High School Diploma Jefferson County High School － City , State , 30434 GPA 3.7  Graduated top 5% of my class  2015 Aviation Management Community College of the Air Force GPA: GPA: 3.5 Aviation Management 2015 Georgia Southern University BLS through AHA. Expires 2017 ​ 2016 Associates in Pre Nursing East Georgia State College － City , State , 30458 2017 Nursing Georgia Southern University － City , State , United States GPA: GPA: 3.6 + + + + + + +Completed +First Semester of Georgia Southern Clinical. Acute Nursing Clinical at East Georgia Regional Medical +Center Med Surgical Floor and St Joseph Candler Hospital TCU.  Additional Information Awards +Airman of the Year (X2) +Aviation Resource Manager of the year Major Command Level (Air Combat Command) +Airman of the Quarter Squadron Level (X6) Air Force Achievement Medal. A member of the Student Nurses Association at Georgia Southern University  ",AVIATION +" MECHANICAL DESIGNER Summary Im offering over twenty-eight (28) years of extensive working knowledge of the principles, theories and concepts in the design-engineering field. A self-motivated, assertive individual, who learns quickly, accepts new challenges, works well independently and also in team environments; lives up to high personal standards integrity/ethics; pro-actively demonstrates good interface/communication, task management. Highlights 3D Model part design and assembly development including BOM generation. Create weight distribution analysis as well as present findings and able to defend assumptions. Heavy and light structural frame design and aluminum mounting platform design. Strong under standing of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. Experience Company Name May 2013 to July 2015 Mechanical Designer City , State As a member of the Research and Technology team, I was able to be a part of several projects focused on saving the company money by reducing down time of equipment, use of tested and approved quality parts and material. Designs were developed with the use of Creo Parametric 2.0, Windchill and Autodesk Inventor 2015. Designed, tested and implemented a pneumatic circuit to insure proper conditions existed prior to engaging and dis-engaging the clutch on the Frac pump units. This circuit protects the clutch from premature failure and unnecessary ware. Investigated Fluid End failures and corrected drawing errors related to seat angel. This significantly increased the life of the Fluid Ends. Created approved source control drawings for the fluid end valves and seats witch eliminated the use of misaligned seat and premature washouts of the fluid ends. Designed a cross unit manifold used to connect up to twenty two (22) Frac Pumps to run off natural gas or field gas. This significantly reduced fuel cost across the fleet of Frac pumps. Troubleshot and redesigned the hydraulic circuit on the fleets sand conveyers. This redesign significantly reduced down time and reduced the amount of training needed for field hands. Troubleshot and redesigned the hydraulic circuit on a potential venders sand conveyor to correct an issue they were not able to correct. This redesign involved changing the spool in the PVG valve and installing a cross port relief valve and some re-plumbing of the hydraulic circuit. Troubleshot and corrected the spillage of sand from the sand conveyors. This reduced the amount of down time related to sand cleanup and removal. Designed a dust control system for the company's fleet of sand kings. Company Name April 2011 to May 2013 Mechanical Designer City , State As a member of the Coil Tubing Unit (CTU) team, I help to ensure our design and manufactured products meet the rigorous industry standards established by the American Petroleum Institute and the International Standards Organization by the use of 3D parametric model generation and manipulation using Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102. Create weight distribution analysis as well as present findings and able to defend assumptions. CTU trailer layout redesigned to eliminate costly manufacturing rework, errors and confusion. Hydraulic Wet Kit assembly and frame design. Heavy and light structural frame design and aluminum mounting platform design. Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Vendor/Purchasing Q &A sit-in's for second sourcing prospects. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront. Company Name January 2009 to February 2010 Planning Engineer City , State Applied Aerodynamics Inc. is a FAA/EASA Repair Station and is focused on, but not limited to, Repair / Overhaul / Manufacturing of flight control surfaces and aircraft composites. I was responsible for the planning of incoming repair orders for aviation parts and for repair station planning and work instruction for aircraft components from minor skin repairs to complete rib, skin and spar replacement. As Planning Engineer I also created and developed internal procedures and assured compliance to the D1-51991 Digital Product Definition (DPD) for Boeing Suppliers. The successful on-sight Boeing DPD audit allowed Applied Aerodynamics to begin downloading, receiving, and/or using DPD data for manufacturing and repair of Boeing parts. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. As Planning Engineer I was also heavily involved in the Parts Manufacturer Approval (PMA) development at Applied Aerodynamics. Parts Manufacturer Approval (PMA) is an approval granted by the United States Federal Aviation Administration (FAA) to a manufacturer of aircraft parts. Company Name October 2006 to December 2008 Senior Manufacturing Planner City , State AeroParts Manufacturing and Repair is focused on sheet-metal detail parts, assemblies and drop-hammer stampings. The FAA/EASA Repair Station overhauls metal and fiberglass ducting for large commercial aircraft. As Sr. Planner I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. I would ensure that all customer requirements are verified in existing orders and reviewed in new orders before releasing to subsequent operations. I reviewed all job folders, customer requirements and developed a plan to have the parts manufactured based on the contractual requirements. I would develop a ""Master Shop Traveler"" by: Inputting information per purchase order and/or drawing. Assign a ""task number"" (traveler number). Input manufacturing instructions, sequences, and inspection points as required. Input Specifications, verification and testing needs, etc. into job costing system. Create and print the shop traveler. As Senior Manufacturing Planner I would release shop traveler to production /stores for issuance of product, material(s), and/or tooling required to begin production flow. I would also Review completed travelers for ""approved"" change(s) made during production. Categorize required change(s) has either ""one-time deviation only"" or ""required on future production"". If change(s) are ""required for future production"" then enter change(s) into system and forward that information to the contract department for pricing adjustments on future sales. I was also responsible for conduct technical and estimating support by researching and reviewing work order requirements as requested by Production, Quality, and/or Management as well as providing lead-time estimates, manufacturing methods, historical planning information, etc. I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. Company Name June 2004 to July 2006 Senior Mechanical Designer City , State I was responsible for designing electro-mechanical assemblies for Mobile Command and Communications Systems for military and commercial applications such as the Beyond Line-of-Sight High Mobility Digital Group Multiplexer Assemblage (BLOS HMDA). BLOS HMDA is housed in an S805 Shelter; it is mounted and transported on an ECV HMMWV. The design employs a rack mounting system for mounting electronics and equipment that is based on EIA standards. Included, but not limited to, my responsibilities are: troubleshooting existing solid models, generating new solid models, and supporting documentation for the following: Sheet Metal Fabrication, Assemblies and Subassemblies Welding, Punching, Forming and Machining Electro-Mechanical Assemblies and Subassemblies Cable and Harness Assemblies All design and documentation were prepared using SolidWorks Rev 2004 and Rev 2005, in compliance MIL-STD-100E; ANSI Y14.5M-1982; ASME Y14.5-1994 requirements and industry standards. Company Name June 2002 to November 2003 Senior Mechanical Designer City , State The U.S. Department of Energy's Waste Isolation Pilot Plant (WIPP) is the world's first underground repository licensed to safely and permanently dispose of excess transuranic radioactive waste from research and production of nuclear weapons. Project facilities include disposal rooms mined 2,150 feet underground in a 2,000-foot thick salt formation. In my position, as the Senior Mechanical Designer, I supported design and documentation of the following projects associated with Remote Handling of Transuranic Radioactive Waste: Underground Radios Continues Air Monitoring (CAM) Remote Alarm, Filter Clip 2½ Ton Jib Crane for the Cask Preparation Station Radiation Source Holders Elevated Work Platform for Cask Preparation Station Shrouded Probe assemblies Hydraulic Wrench System for 10-160B Casks. 10-160B Road Cask Lid Vent Tool Underground Ventilation System and Underground Bulkhead Assemblies. Company Name August 1996 to June 2001 Senior Mechanical Designer City , State Supported design and documentation of electro-mechanical packaging of data acquisition electronics, instrumentation, missile, and satellite guidance systems utilizing global positioning system (GPS). Units are connected to multiple sensors and actuators throughout an expendable launch vehicle such as ATLAS IIAR, DELTA II, and DELTA III. Supported new product design, by provided all supporting design and documentation of tooling, wiring fixtures and assembly fixtures for programs I was assigned. Design layouts, assembly drawings, parts list, and engineering details were generated in AutoCAD-R14 in compliance with MIL-STD-100E; ANSIY14.5M-1982; ASMEY14.5-1994 requirements. Presented design proposals to management and our customers. Company Name August 1994 to March 1996 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Company Name October 1992 to August 1994 Senior Mechanical Designer City , State Extensive design technology and manufacturing of Vertical and Horizontal Shaft High Velocity Impact Crushers and associated components, castings, precision machinery, and other heavy mining, structural steel, and industrial equipment. Analyze and investigate pertinent design factors such as ease of manufacturing, availability of materials and equipment, interchangeability, replaceability, strength weight efficiency, and contractual specification requirements. Design and produce layouts of complex assemblies, detail parts of devices, mechanisms and structures of high velocity impact rock crushing manufacturing equipment. Develop new product, process and service concepts. Provide technical advice and project leadership to management. Strong customer, internal, and subcontractor interface and coordination. Communicate with line manufacturing engineering regarding tool needs and change orders. Resolve technical problems on designs to assure cost-effective manufacturing production and workable tooling. Apply tolerance specifications, and make decisions as to whether tolerances could be met. Recommend tooling changes for a cost-effective production. Supervised generation of drawings to MIL-SPEC and ANSI standards. Audited layouts and drawings for clarity, completeness, standards, procedures, specifications and for accuracy of calculations and dimensions. Company Name June 1986 to October 1992 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Education Hydraulics Training 2012 Certification Completed 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Federal Aviation Administration 2004 License : Private Pilot's License Earned Federal Aviation Administration FAA Private Pilot's License New Mexico State University 2003 Pro/Engineer Certification : Pro/Engineer City , State Completed certification program for Pro/Engineer South Plains College 1986 Associates Degree : Drafting Technology City , State Applied Science & Drafting Technology Affiliations Aircraft Owners and Pilots Association (AOPA) Member. Accomplishments Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. 3D Model part design and assembly development including BOM generation. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront Recent 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Posses an understanding of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. High-density packaging, 3-D Solid Modeling, , large and small mechanisms, sheet metal, wire harness, and installation control drawings. Working knowledge of: DOD-STD-100E, DOD-D-1000, ANSI Y14.5M-1982, ASME Y14.5-1994 standards/specifications. Additional Information HONORS AND ACHIEVEMENTS President's List (4.0 GPA) two semesters, Dean's List, Academic Scholarship, Honorary Draftsperson of the Year 1986, member National Honor Society while attending South Plains College. Maintained a 4.0 GPA at National College. Received Spot Award, Honored with You Make a Difference, and two Letters of Commendation during employment at Honeywell Defense Avionics Div Skills Extremely computer literate and proficient in the use of Microsoft Suites, Word, Excel, Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102, certification in Pro/Engineer, Creo, ComputerVision 3-D Personal Designer, CADDS4X-SUNhardware, AutoCAD-R2002, SolidWorks, FastCAD, ProCAD.   ",DESIGNER +" ENGINEERING TECHNICIAN Professional Summary Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient in SolidWorks Decisive Work History 11/2012 to Current Engineering Technician Company Name – City , State Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Followed verbal instructions and hand sketches to adapt and modify tooling. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. 01/2009 to 10/2012 Quality Analyst/Document Control Specialist Company Name – City , State Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. 11/2007 to 01/2009 IT Associate Company Name – City , State Configure and test computer components on windows XP and Vista OS. Install patches and virus protection software. Migration of legacy system to latest technology. Support end users in issue resolution and training. Report bugs into bug database, track bug progress and verify bug fixes. Create, modify and execute test cases to qualify releases on multiple servers and platforms. Set up individual users with common resources i.e. network printers. Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues. 04/2003 to 11/2007 Test Technician Company Name – City , State Unit test of individual components. Work closely with developers to investigate and resolve technical issues. Setup, Configure and execute system and performance tests. Qualification and Regression tests Verification of bug fixes/resolution. Report problems in the bug tracking system. Compiled data and generated graphs to interpret results and suggest key operational improvements. Followed verbal instructions and hand sketches to adapt and modify tooling. Collaborated with engineers at the new product introduction phase to develop and verify design changes. 02/2000 to 04/2003 Computer/Network Instructor Company Name – City , State Build computer networks (exp. Peer-to-peer, client server) Setup different types of network Protocols and their usage. Configure, setup and troubleshoot computer networks and related problems. Maintain computers and components used in the classrooms. Prepare students for A+ examinations. Work with students on isolating computer problems by process of elimination. Troubleshoot complex system to component level.  01/1990 to 02/2000 Network Systems QA Tester Company Name – City , State Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS. Developed test cases from marketing requirements and functional specification documents. Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems. Conduct black box testing using manual and automated methods. Report problems in the bug tracking system and tracked them for resolution. Analyze problems to identify root cause and documented test status and results. Work closely with software and hardware engineers in the resolution of problems. Quality Assurance Technician Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Compiled data and generated graphs to interpret results and suggest key operational improvements. Completed projects by effectively applying engineering, technical and maintenance procedures. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. QA Tester Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Completed projects by effectively applying engineering, technical and maintenance procedures. Education 1991 Bachelor of Science : Electronics Engineering Technology San Jose State University - City , State Electronics Engineering Technology A.S : Computer Science Mission College - City , State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista ",ENGINEERING +" SENIOR ACCOUNTANT Summary 11 + years experience in the accounting profession. Bachelors Degree - in Accounting and studying for CPA license. Managed tax preparation and filing for 25 diverse companies such as sole proprietors, corporations, s-corps, partnership, non-profit organization in many different industries for 10 different states. Results-oriented Accountant skilled in regulatory reporting, tax accounting operations with an e xtensive knowledge of accounting software and processes. Highlights Payroll, & Tax 940, 941 withholdingAccounting Accounts Payable & Receivable Multi-State Sales Tax Filing Analytical reasoning Account reconciliation expert General ledger accounting Financial statement analysis Strength in regulatory reporting Adobe, Sage, PeachTree, Quick Books, MS Office, Medlin, Tax Slayer, Pro Series, Lotus I, II, III proficient Accomplishments Accounting Reviews   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns for Fortune 500 company consisting of 17 branches in 10 different states General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. • Streamlined accounting and billing activities, improving efficiency, productivity and profitability for accounting and tax firm. Auditing   • Extensive experience with Financial Statements audits, reviews compilations and audits for Governmental organizations. • Saved over $20,000 as a result of a Worker's Compensation Insurance, Sales and Use Tax Audit. Experience Senior Accountant , 01/2011 to Current Company Name － City , State Successfully negotiated settlement with the NC State Revenue Dept to keep restaurant owner from losing business. Reconciled 6 years of tax returns for Performance Motorcycle shop in three months bring client current with all tax filings. managed 10 business accounts and 30 individual clients payroll and tax needs Accountants Payable/Receivable & Purchasing Administrator , 01/2012 to Current Company Name － City , State Audit credit card bills and transactions, process check requests, & cash receipts. Prepared, calculated and filed monthly multi-state sales and use tax returns. Match up check invoices; obtain all signatures required for check disbursements & bank transfers. Reconcile vendor statements, research & correct discrepancies resolving customer & vendor inquiries. Maintain consignment accounts, assist with purchasing & inventory management Obtain credit references, set-up new customer accounts Accountant , 01/2011 to 01/2012 Company Name － City , State Prepare payroll, sales and use tax, employment taxes, employer taxes, W-2, annual reports. Manage two separate entities (corporation and proprietorship) Transformed company into a positive financial standing Implemented modern tax & accounting software QuickBooks, Peachtree, Payroll Mate increasing office productivity. Accounts Receivable & Collection Manager , 01/2010 to 01/2011 Company Name － City , State Successfully collected and deposit of $1,200,000.00 of outstanding debt from General Contractors on current and past projects Amended incorrect corporate, multi-state sales and use tax returns for 3 different entities. Restructured and managed accounts receivable billing process for Government & multi-state projected invoicing . Resolved discrepancies between financial, budgetary transactions, records, and reports or problems associated with complex or nonstandard transactions. Filed bond claims with Surety Company on defaulted contracts Accountant , 01/2002 to 01/2011 Company Name － City , State Prepared/Filed Individual & Corporate Income Taxes (1040, 1040A, 1040EZ, Schedule - A,C,M, EIC,SE, L,1065, 1120, 1120S, Schedule - A,B,K,L,M-1, M-2, K-1) Business Tax (Federal 941, 940, State withholding, Sales and Use Tax, W-2, I-9). Liaison with Internal Revenue Service, Department of Labor, Workers Compensation Insurance Commission, Employment Security Commission, and Department of State Revenue for filing of tax returns. Managed and implemented the installation of accounting and tax software programs (Quick Books, Peach Tree, Medlin, and Tax Slayer). Education Bachelor of Science : Accounting , 2010 Colorado Technical University － City , State , USA Professional Certificate Basics in Accounting February 2010 Financial Statement Analysis May 2010 Associate of Arts and Applied Science : Accounting , 2007 Rowan Cabarrus Community College － City , State , USA Skills Attention to Detail goal oriented Accounts payable, receivable, manager Versatile accounting software experience with Lotus I, Quick Books, Sage, PeachTree, Adobe, MS Office, Payroll, Purchasing 12 years experience performing Journal Entry Preparation/Posting, Financial Statement Analysis, Bank Reconciliations Full Cycle Month & Year-end Close, Problem Solving Profit & Loss, Regulatory Filings, Tax Analysis and Compliance ",ACCOUNTANT +" ENGINEERING MANAGER Profile Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 to 08/2016 Engineering Manager Company Name － City , State Build the foundation for the engineering department at Airmate Company. Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines. Standardized estimating process improving estimations from -30% to +5%. Implement engineering change control process. 01/2009 to 12/2015 Process Technician Company Name － City , State Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes. Approve engineering decision on material, dimensional specifications, processes and tolerances. Validate and verify new product designs. Participate and lead 3P events. 03/2005 to 01/2009 Quality Engineer Valve Value Stream Company Name － City , State Handled all customer complaints and corrective actions. Proactively visited customers regarding quality or process improvements. Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions. Performed capability studies on both machines and processes. Assisted with the development of new products and new processes. 01/2003 to 01/2005 Process Technician Valve Value Stream Company Name － City , State Created and maintained value stream maps. Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives. Created and controlled all standardized work including operational instructions and set up instructions. Assisted Applications and Manufacturing Engineering in new product development and launches. 01/1997 to 01/2003 Value Stream Group Leader Company Name － City , State Led 50-70 hourly employees on day to day activities. Maintained and improved safety, morale, productivity, cost and quality daily. Led continuous improvement activities in productivity, quality and safety. Education and Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, and III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan and Associates +*Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City , State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma ",ENGINEERING +" EXECUTIVE CHEF Summary Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus on portion and cost control Focused and disciplined Inventory management familiarity Accomplishments Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List for Honor Recognition Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day. Experience Executive Chef January 2014 to October 2014 Company Name － City , State Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members. Managed dietary budget to include labor cost, forecasting, and ordering. Responsible for the quality and appearance of food, the morale of the staff. Developed positive relationships on behalf of company with residents, families, and state and local government officials. Associate Pastor March 2013 to Current Company Name － City , State Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol. Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away. Responsible for preparing Wednesday Evening Meals for up to seventy five church members. Warehouse Worker/Delivery Driver July 2011 to October 2012 Company Name － City , State Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks. Was often called upon to transport trucks to various locations throughout the country. Safety Director/Office Manager August 2010 to June 2011 Company Name － City , State Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety. Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations. Responds to accidents and recommends changes to policies and procedures when necessary. Master Sergeant January 1983 to July 2010 Company Name － City , State Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences. Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait. Conducted Inspector General Inquiries, along with high profiled investigations and inspections. Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action. Senior Instructor and Course Manager November 2002 to October 2005 Company Name － City , State for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 +Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky + +03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987 + +Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer ",CHEF +" AVP, FINANCE Summary Accounting professional with extensive experience financial and managerial accounting practices and procedures. Detail oriented with strong organizational skills; diligent and hardworking with proven ability to handle multiple projects simultaneously and prioritize efficiently while meeting deadlines. Ability to identify problems and recommend feasible solutions. Highlights Accounting Software -JD Edwards, Quick books, and Great Plains, Microsoft Excel Account reconciliations Budget analysis Analytical reasoning General and tax accounting Auditing methodology Journal Entries & General Ledge Strong Administrative, and Organizational Skills Reporting and Documentation Planning and Scheduling corporate Governance, Risk & Ethics Effective Time Management and Communication Skills Public and private accounting Accomplishments Conducted detailed technical and analytical review of cost and proposed measures to trim costs related to outsourcing work and other major projects. This initiative resulted in a significant cost reduction. Established policies and procedures for a division who was not in compliance with the firms goals. Experience AVP, Finance 02/2015 to Current Company Name City , State Managed accounting operations, accounting close, account reporting and reconciliations for Research Sales & Trading Division Provided reliable and timely project by project expense, capitalization, amortization for our Market Research Healthcare Division. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Worked with management to document and offset unusual expense variances in their respective areas. Senior Accountant 10/2010 to 06/2015 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in JD Edwards. Senior Accountant 06/2009 to 10/2010 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in Quickbooks. Accountant 05/2006 to 03/2009 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures. Manage monthly bank reconciliations Performed account reconciliations and general ledger entries Managed A/P and A/R, as well as weekly and monthly billing Prepared weekly payroll and payroll taxes Communicated extensively with employees, customers, and bank representatives Bank deposits and application of payments to A/R accounts Maintained weekly cash flow management Prepared financial reports as required Negotiated and enforced collections to ensure the clearance of outstanding accounts Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Invoiced customers Updated chart of accounts Monthly preparation of AR statements Recorded cash receipts and applied against invoices Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountemps Salaried Professional Service - Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Preparation of A/R invoices Bank deposits and application of payments to AR accounts Updated daily cash, check register statistics, and bank reports in spreadsheet Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Responsible for Accounts Payable from entering invoices through cutting checks Updated chart of accounts for new vendors Use of Property Management system Timberline to enter, terminate and renew leases Deposited checks received from clients and tenants Prepared monthly reports including Statement Cash Receipts and Disbursement, Statement of Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets for various housing companies Competent in use of Timberline Accounting Software. Tax Specialist 12/2003 to 04/2010 Company Name City , State Prepared Individual tax returns including Schedules A, B, C, D, and E Correction and transmission of returns rejected by the IRS and amendment of prior years tax returns Prepared the end of day journals Education Bachelor of Accounting Cameron University City , State Skills Account reconciliations, Accounting Software, Bank reconciliations,, Budgets, Financial reports, Analysis of Financial Statements, Variance analysis General Ledger Accounting, JD Edwards, Quickbooks , Excel Payroll ",FINANCE +" AVID TUTOR Core Qualifications Academic planning Goal setting and implementation Counseling Group instruction Microsoft office Public speaking Attention to detail Dependability Education Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA Human Services and Counseling Work Experience AVID Tutor Aug 2011 to May 2013 Company Name － City , State Took an active role in developing the academic and personal strengths of AVID students. Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors. Determined if concepts needed to be taught or retaught from student's notes and discussions. Evaluated student binders, including calendars, class and textbook notes, etc. Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation. Set an example of personal excellence and high expectations for AVID students to follow. Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern. Certified Nursing Assistant Feb 2011 to May 2011 Company Name － City , State Provided or assisted patients' with personal hygiene, dressing, bathing, etc. Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight. Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Substitute Teacher Dec 2008 to May 2011 Company Name － City , State Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal. Follow the instructions left by the teacher. Maintained normal classroom routines and discipline procedures. Maintain a positive learning atmosphere in the classroom. Practicum Student Aug 2008 to Dec 2008 Company Name － City , State Planned projects and outings for youth in foster care. Coordinated and ran group sessions for adolescent girls. Helped maintain foster parent and foster child files. Shadowed Treatment Director on therapeutic interventions. Participated in fieldwork with Case Managers and therapist. Assistant to School Counselor/Practicum Student Jan 2008 to May 2008 Company Name － City , State Shadowed the school guidance counselor in the classrooms. Planned daily Guidance lessons for multiple grade levels. Taught daily guidance lessons to multiple grade levels. Observed the counselor during counseling sessions with parents and children. Office Manager Fitness Instructor Oct 2004 to Dec 2007 Company Name － City , State Office administrator to the Fitness Instructor Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments. Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room. Teacher's Aide Oct 2004 to Jan 2007 Company Name － City , State Worked as a teacher's aide in the after school childcare program through the Ready to Work Program. Assisted Second grade teacher in the class room helping the children with reading skills. Graded papers, entered grades, and assisted with daily management of classroom control. Awards and Recognition Phi Theta Kappa Honor Society 2005 Dean List for four semesters Interests Current Student Adviser for the ""Service Club"" at a local homeschool Co- op Volunteered at the Lake Cumberland Community Action Heating Assistance Volunteered with Southwestern Music Boosters Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability to work under pressure and limited time frame Additional Information Current Student Advisor for the ""Service Club"" at a local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund ",FITNESS +" ACCOUNTANT Summary Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications. Highlights Extensive knowledge of Microsoft Windows computer systems and Mac operating system. Proficient in Microsoft Office (Word, Excel, Power Point). Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 to November 2013 Accountant City , State Managed over 10 million per month in revenue. Accurately applied payments to vendor accounts. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts. Successfully boosted collections from 40% to 90% within 2 years. Trained new and existing employees on all new procedures and computer programs. Ran monthly aging reports to compile billing statements for vendors for outstanding invoices. Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing. Ensure claims are entered and submitted with 48 hours of receipt. Run A/P checks for vendor payment using an internal software RealWorld. Prepare A/P checks for signature. Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries. Insure office practices are in compliance with HIPAA regulations. Daily use of HHA Exchange, Santrax, Crescent programs. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Company Name March 2006 to November 2008 Accountant City , State Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines. Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers. Created an Excel database in order to update disputes log as they are solved. Assisted the supervisor with month end and year end close. Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database. Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more. Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures. Made sure that the department deadlines are met. Handled all aspects of reconciling general ledgers. Responsible for checking and paying all personal expenses to employees. Performed payroll for hourly employees using the ADP system. Company Name January 2003 to August 2005 Bookkeeper City , State Assist in accounts payable/accounts receivable. Maintain spreadsheets and records of store sales and expenses. Ensure proper handling of customer calls. Contact customers to collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 to Current Accountant City , State Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Analyzed costs and revenues to project future trends. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies. Reviewed book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Post journal entries in MAS200, the company general ledger accounting software. Assisted management with preparation of month-end financial statements, cash flow statements, budgets. Company Name September 1999 to November 2002 Assistant Bookkeeper City , State Assist with payroll processing. Assist with accounts payable/accounts receivable. Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment. Maintain organizations record keeping. Price or re-price merchandise as necessary. Handle merchandise returns and exchanges within company guidelines. Customer service, both on the sales floor and in assigned departments. Complete daily paperwork within company guidelines. Education City University of New York, Brooklyn College 6 2006 Bachelor of Science : Accountancy City , State Accountancy Kingsborough Community College 6 2001 Liberal Arts City , State GPA: Dean's List for Excellence in Academic Achievement at Brooklyn College. +Completed ADP Payroll Course. Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College. +Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end ",ACCOUNTANT +" PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers ",INFORMATION-TECHNOLOGY +" MANAGER, QUALITY ENGINEERING Executive Summary With over 14 years of experience in the fields of Class II and III medical device manufacturing, molecular diagnostics, and biotechnology; the last 8 of which have been managing engineers, technicians as well as supervisors, I bring strong technical leadership to any organization. I have a solid background in data analysis and statistics that I use to develop and continuously improve all aspects of the manufacturing process with a focus on efficiency and consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 to Current Company Name － City , State Manage the Quality Engineering Team, the Complaints Department, and the Metrology Department at Alcon's Class II and Class III medical device manufacturing facility. Responsible for improving site compliance and reducing recurring deviations through NCR Investigations and CAPA implementation. Investigate customer complaints and interface with regulatory groups to provide feedback to doctors. Direct the teams to provide Calibration support for two medical device-manufacturing facilities. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Senior Engineer II (Managed Process Engineering and Automation Groups) March 2011 to April 2014 Company Name － City , State Process Control Lead Responsibilities added September 2013. Managed the Process Engineering and Automation Groups at Alcon's Class II/III surgically implantable optic device and delivery systems manufacturing facility. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Responsible for the engineering activities and support related to all aspects of the manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, and Inspection. Applied technical expertise to improve yield of AcrySof® manufacturing. Helped to reduce the particulate reject rate for Wavefront product by 50%. Reduced dimensional failures from 5% to to <0.3% and="""" saved="""" the="""" facility="""" ~$1.4m="""" in="""" labor="""" and="""" materials=""""> Led the implementation of multiple automation projects, each of which have improved quality, increased capacity, and reduced cycle time with paybacks realized between 1 and 3 years. Managed departmental budget, automation budget as well as capital projects to achieve savings of at least $100k without sacrificing service levels. Senior Engineer I September 2007 to March 2011 Company Name － City , State Supervised the Drafting group, Custom Tool Production, Milling, Injection Molding, and Clean Room Engineering Support staff for both Class II and Class III medical device manufacturing. Set priorities, provided direction, and supervision to direct reports. Specified, developed, procured, and validated addition of vision inspection systems to the automated milling machines and improved cut quality and consistency of AcrySof® Single-Piece IOLs. Provided technical support for the injection molding process, assembly, curing, machining, and clean room operations. Process Engineer II February 2005 to September 2007 Company Name － City , State Engineer responsible for process development and improvement at Alcon's Class II/III medical device manufacturing site. Designed, built, validated, and implemented the next generation automated milling machines for use in AcrySof Single-Piece IOL manufacturing. Increased output in AcrySof Single-Piece IOL milling by more than 25% while not impacting quality through an iterative process of adjusting key parameters and verifying impact on cycle time and product quality. Designed, built, tested, and validated the prototype packaging and labeling workstation. Evaluated prototype for ergonomics and work flow with the help of production personnel. Modified the design accordingly and built, and validating the remaining 23 workstations. Validated improvements to the software after initial release. The resultant stations prevent packaging failures from getting out into the field. Developed and analyzed proof of concept models to evaluate manufacturing improvements using Pro/E prior to implementation. Set priorities, provided direction, and supervision to one direct report Research Engineer September 2003 to February 2005 Company Name － City , State Designed, built, and tested an automated reagent packaging system to improve lot homogeneity and increase manufacturing throughput of Lab-in-a-tube (LIATTM) technology. Created original Labview programs and amended existing programs to improve functionality for numerous test fixtures and automated systems. Designed and built a novel spotting-device for producing protein microarrays compatible with a 96-well microplate format for high throughput applications. Programmed Labview spotting routine for the protein microarray spotting-device. Tested numerous concepts to develop design parameters of the LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted in the preparation of patent applications and responses to examiner's actions. Patent Examiner July 2002 to September 2003 Company Name － City , State Reviewed patent applications for compliance with the United States Code and determined novelty of invention. Composed reviews of applications and communicated with applicants to assist them through the patent process. Graduate Research Assistant September 2000 to July 2002 Company Name － City , State Designed, built, and tested an apparatus for producing sol-gel based DNA hybridization arrays. Developed and troubleshot instrumentation for controlling pad size and placement within an array. Developed a sol-gel production protocol to provide specific pore size and flow characteristics for use in capillary chromatography. Created aerogel samples, conducted compression testing, and measured the internal surface area. Education Master of Science : Mechanical Engineering UNIVERSITY OF VIRGINIA － City , State Bachelor of Arts : Physics and Biology COLBY COLLEGE － City , State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development and improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards and Memberships Alcon Special Achievement Award Graduated with distinction in Physics Member of Sigma Pi Sigma, Physics student honor society ",ENGINEERING +" BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written Proficient with Microsoft Office Suite communication with all executive levels (including SharePoint) and PeopleSoft Dedicated to process improvement High customer service standards Meticulous attention to detail Time management and positive attitude Work Experience Billing Services Associate September 2012 to Current Company Name Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records. Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems. Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services. Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office. Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements. Worked with internal business units to resolve billing discrepancies in a timely manner. Established reasonable deadlines for billing orders and worked with staff to ensure targets were met. Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%. Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing. Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs). Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project. Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice. This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports. Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015. Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format. The first test run for a Membership business unit was successful and reduced offsite storage fees in half. Client Accounting Coordinator July 2007 to July 2012 Company Name Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system. Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement. Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations. Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries. Processed write-offs and recorded journal entries. Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval. Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator. Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices. Nominated and received the June 2011 Employee of the Month award. Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable). Internet Billing Coordinator May 2005 to July 2007 Company Name － City , State Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month. Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers. Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully. Assisted in recuperating lost revenue. Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered. Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns. Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame. Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices. When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues. Received 2006 Excellence Award, in which was nominated by team members. Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team. Senior Customer Service Representative December 2003 to April 2005 Company Name － City , State Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards. Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed. After nine months in position, started taking escalated calls in manager's queue. Served as acting manager handling escalated customer concerns for two hours or more per day. Processed team credits and holds on customer accounts. Evaluated customer billing statement credits to ensure they were valid and approved promptly. Assigned to assist new employees at the Practical Assessment Center. Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team. Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session. Education BBA : Business Administration , 2003 Temple University － City , State Business Administration Skills accounting, Accounts +Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow ",PUBLIC-RELATIONS +" DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written ",BUSINESS-DEVELOPMENT +" CHEF Summary Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Experience 07/2009 to 07/2014 Chef Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste + control guidelines. Led shifts while personally preparing food items and executing requests based on required + specifications. 06/2014 to 08/2014 Laborer Company Name － City , State Loaded and unloaded building materials used for construction. Manually carried roofing materials up ladders. Consistently assumed additional responsibilities and worked extended hours to meet project + deadlines. 06/2015 to 08/2016 Laborer & Crew Manager Company Name － City , State Handled scheduling for crewman and arrival times for clients Maintained a safe work environment for crewmen Led crews of up to four people and partnered on crews up to eight Education and Training High School Diploma : General Education New London High School － City , State IT - Management University of Wisconsin - Stout － City , State , USA I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses. IT - Computer Support Specialist Fox Valley Technical College － City , State , USA I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point. Skills Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative ",CHEF +" CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in +international cuisine. Seeking a position at a restaurant where I can call it 'home' Experience Chef May 2009 to Current Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. Catering Chef Jun 2000 to May 2009 Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. Line Cook Jan 1990 to Jun 2000 Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow ",CHEF +" VICE PRESIDENT Executive Profile Accomplished at building and sustaining outstanding teams. Creates a team vision that supports the organizational vision. Skilled at turning teams into industry leading teams and developing team members into outstanding performers. Develops innovative approaches to providing high quality, cost-effective service that exceed customer expectations. Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences. Core Accomplishments Attended CHIME (College of Healthcare Information Management Executives) CIO Boot Camp, October 2008. Attended The EDGE program, The Executive Development and Growth Experience Program, presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education. Graduated May 2010. Information on numerous additional educational programs attended available upon request. Available upon request. Professional Experience March 2003 to July 2014 Company Name City , State Vice President Chair of United Way Mental Health and Counseling Grant Panel 2009, Vice-Chair of Access to Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up: Cover story, Biomedical Instrumentation & Technology, November/December 1999 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Candidate Wanted: How to Find the Right Match for Your Department: Cover story, Biomedical Instrumentation and Technology, March/April 2003 Okay, So I'm a Supervisor, Now What?: Biomedical Instrumentation & Technology, January/February 2004 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Taking the Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing the Odds with Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look at the Big Picture: Biomedical Instrumentation & Technology, March/April 2006 Benchmarking) Glass is Half Full: Biomedical Instrumentation & Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance for Healthcare Information Executives, April 2007 On Sculpture, Baseball, and Benchmarking.: Biomedical Instrumentation & Technology, July/August 2007 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Getting the Most Out of Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key to Managing Resources: Biomedical Instrumentation & Technology, January/February 2010 Practical Guide for Successful Performance Improvement: Biomedical Instrumentation & Technology, May/June 2010 How to Manage Effectively as You Climb the Ladder: Biomedical Instrumentation & Technology, July/August 2011 Vendors and Customers; Five Keys to an Effective Relationship: Biomedical Instrumentation & Technology, January/February 2012 Find a Work/Life Balance With Your Management Strategy: Biomedical Instrumentation & Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation & Technology, October/November 2012. May 2008 to July 2008 Corporate Director Coordinated multiple medical equipment service departments into single system department. Led effort to implement medical equipment management database that combined six separate databases. Participated in development and implementation of automated on-line capital acquisition request process. Developed system-wide process for identifying medical equipment in need of replacement. Member of Information Services Leadership Council Member of Information Services Communications Council Co-chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend, charitable organization providing medical equipment and supplies to developing countries; developing internship program to assist with development of BMET's from these developing countries. Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues. Directed the activities of Technology Operations, Field Support and Desktop Engineering, and Biomedical Technology Services. January 1998 to January 2003 Company Name City , State Operations Manager Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by $1.6 million, and estimated cost of previous outsourced program by approximately $7.5 million during its first three years of existence. Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers, and was widely acknowledged as the best intranet site within Advocate Health Care. Participated in successful Y2K compliance assurance project for approximately 35,000 pieces of equipment. Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000. The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than $25,000. January 1987 to January 1998 Company Name City , State Team Manager and Regional Manager Education Missouri Institute of Technology City , State Electronic Engineering Technology Bachelor of Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July through Publications Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on ""Communicating with the C-Suite"" at the MD Expo conference in Austin, TX in October 2010 Presented session on ""The Future of Clinical Engineering"" at North Texas Biomedical Association meeting in October 2010 Presented session on ""Getting the Most Out of Your Clinical Engineering Department"" with David Muntz, CIO of Baylor Health Care System, at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012. Presented session on ""Maximizing the Value of your Healthcare Technology Management Program"" at iHT2 conference in Phoenix, AZ in January, 2013 Presented session on ""Connecting with the C-Suite"" at 2013 AAMI Annual Conference Breakfast Symposium. Presented session on ""A Pragmatic Approach to the Right-to-Repair Issue"" at 2014 AAMI Annual Conference Breakfast Symposium. Skills Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K Additional Information Professional Recognition +2008 AAMI (Association for the Advancement of Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering. Professional Affiliations Member of the Board of Directors for AAMI (Association for the Advancement of Medical Instrumentation) Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation & Technology Magazine Editorial Review Board Member of CHIME (College of Healthcare Information Management Executives). Member of HIMSS (Healthcare Information and Management Systems Society) Member of Medical Advisory Board for Medisend International ",ADVOCATE +" RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books, ",FITNESS +" PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row. +*Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience. +*Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications. +*Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS +PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University +Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care ",ADVOCATE +" SOFTWARE ENGINEERING MANAGER Professional Profile 20+ years of software product development experience in broadcast media, video servers, editing, large scale applications, and 24/7 services, with emphasis on simple solutions, user experience, and teamwork. +*10+ years of experience in leading software development teams working across locations ( Qualifications 20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, and project transitions. +*Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. Relevant Experience REST API and URI specification document for Hercules web service. Reuse Innovation"" award at Harris Corporation for reuse of the core IP from NLE product suite in Nexio server product suite. The editing IP reuse contributed to the Server business unit turnaround. Consistent ""role model"" performance review during principal engineer years. Certified ScrumMaster, Scrum Alliance, Dec 2014 - Dec 2016. Products: http://www.imaginecommunications.com/products/playout/video-servers. Experience Software Engineering Manager September 2009 to Current Company Name － City , State Limited: C#, HTML5, CSS, JavaScript. BCD of Harris Corporation spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Scrum development methods since 2014, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Led SOA initiative from concept to completion, 2 web services, 10 JSON services, and decoupled UI layers. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service for web player solution, based off MPEG-DASH Hosts player URI, provides REST API, and delivers fragmented MP4 atoms (H.264 video, AAC audio). Provides HTML5 player page, and JavaScript source based off dash JS. Supports multiple source types, and ""ready to go"" and ""just in time"" sessions. C# web service framework API layer bridges with unmanaged C++ engine via managed C++ CLI layer. Team helped with providing web service framework, CLI layer, and device testing. JSON services on TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes. JSON routines, header only parser solution on top of open source ""rapid json"". JSON protosim, common unit test application for all JSON services. New services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided services GPRX, Helper and Requestor to completion. Content Manager service Rules based engine to manage media contents, and metadata updates between two domains. Successfully deployed to manage primary-backup workflows, and storage migration needs. NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, and application message queue intercept. Accomplished consistent look and feel of GUI, and team applied this SDK to multiple GUI products. Transcoder, Scavenger, applications for low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding. Teamed up, took new approach, and successfully wrote two new products to manage escalation. MediaBase DLL, Nexio explorer (C++, MFC) Guided to optimize original implementation for support up to 200K IDs. Achieved constant UI performance under few milliseconds regardless of user operation. Initiated to introduce ""dta-handler"" architecture in ftp-server product Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Established software development process document including peer code review guidelines. Team established crash dump analysis procedures. Released deliverables for Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part of product evolution for video broadcast workflows), and make movie architecture. Principal Software Engineer August 1994 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Major projects in video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture. Media file writer components, scalable encoder architecture. Video rendering engine Audio rendering engine Hardware integration modules, critical part of business success in post-production space. Interactive picon component Interactive waveform drawing component 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Major projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State GPA: GPA: 3.9 / 4.0 Computer Science GPA: 3.9 / 4.0 B.E : Electronics and Communication Engineering National Institute of Technology － City , India GPA: First Class with Distinction Electronics and Communication Engineering First Class with Distinction JSON protocol API documents for all 10 JSON services. Skills API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer ",ENGINEERING +" PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, Cheryl.Lewis@fns.usda.gov, (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate +03/09/2016 ",AGRICULTURE +" HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare +A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA +Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management. +Certified Project Management Associate, International Project Management Association + (IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State ",HEALTHCARE +" PATIENT ACCESS REP Summary Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system. Accomplishments Epic Pelican Project team member for LSU Medical Science Center . Domain system at FMOL Health System combined Worked with the Epic software Go-Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03/2015 to Current Company Name City , State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients.. Notifies patients of co-payments, deductibles or deposits. Train new employees on how to navigate Epic software. Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State Diagnosed and Resolved clients computer problems Upgraded hardware/software on clients computers Knowledge and skills of Microsoft Operating Systems. Removed viruses and malware from clients computers Technical Support Specialist 09/2013 to 12/2013 Company Name City , State Demonstrated advanced product knowledge with AT&T products. Open and manage trouble ticket system for all issues. Patient, courteous and friendly with customers at all times.. Abide by and supported management directives. EHR Application Analyst 10/2011 to 03/2012 Company Name City , State Worked closely with the medical staff to assure Epic access. Supported End users locally and remotely with technical issue. Worked with the Epic go-live team and staff to implement Epic. Troubleshoot any issues that arise, assured all interfaces work. Computer Analyst 02/2009 to 12/2011 Company Name City , State Provided primary technical support to over 5,000 staff. Trained employees and updated new training documentation. Setup new accounts for the doctors and employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State Resolved computer desktop and laptops issues. Knowledge and skills using Remedy and FootPrints. Led the team morning meeting to update IT management team. Recommended new software to management as needed. Education Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP) ",AGRICULTURE +" MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills  Flexibility Reception area management Detail-oriented  Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary: +$32,918 per year 40 hours/week   Supervisor: +Dwight Huddleston    Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and +data from automated systems maintains and monitors patient appointment +schedules for the clinic/practice, coordinates and/or schedules patient +appointments with other clinics or specialties, receives patients and visitors +as the initial point of contact, in person or telephonically records and +relays messages and/or redirect calls experienced in providing technical advice and assist managers  provides information regarding the +practice, clinic, and hospital policies, procedures, and locations to patients, +family members, staff, etc maintains all patients' records, both electronic +and paper responsible for the clerical duties inherent to the in processing +(reception), care, and out processing (transition) of outpatients, families/caregivers +and guests.  Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage  Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments.  Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness  operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*)        910-574-3862 Tomeka Haddock (*)   252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference ",HEALTHCARE +" HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits, credit card payments each day Took co-payments, compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems, improved operations and provided exceptional client support Security Officer , 08/2015 to 02/2017 Company Name – City , State Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator , 12/2019 to Current Company Name – City , State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras Education Bachelor of Science : Psychology , 04/2017 East Stroudsburg University - City , State Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club High School Diploma : 2017 Naugatuck High School - City , State Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co-payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer , 08/2015 to 02/2017 Company Name – City , State Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance , 09/2014 to 04/2015 Company Name – City , State Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper, safe and responsible manner School Age Teacher , 10/2013 to 04/2014 Company Name – City , State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts, lunches, dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills ",ADVOCATE +" SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers +Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service +Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015 +Awards +Honor Roll: Fall 2011 +Student Athlete Award, 2008-2010 +Employee of the Month, Brueggers Bagels +Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player +Additional Information +I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government) ",ARTS +" HISTORY TEACHER Experience History Teacher , 08/2006 to Current Company Name – City , State Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students have diverse academic backgrounds. Charge with teaching Georgia history, geography, civics and economics. Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing. Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min]. Designed lesson plans, course handouts and homework assignments based on textbook material and coursework. Taught [Social Studies] to diverse class of [30] students. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Established and enforced rules for behavior and procedures for maintaining order among class of [30} students. Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Tracked class attendance and student progress. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period. Created immersive activities and utilized [Instructional Programs] technology to enhance instruction. Developed and maintained effective frameworks, standards and requirements. Collaborated with project leaders and stakeholders to accomplish objectives. Conducted [four] classes each week focused on [Reading and Social Studies]. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Kept youth safe and secure at facility and in public. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Observed and documented behaviors and actions of students. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Provided feedback on individual actions, behaviors and verbal responses. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Provided continuous evaluation of program operations as compared with established mission and set parameters. Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Maintained strong knowledge and memory of important history dates, locations and events. Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans]. History Teacher , 08/2002 to 07/2006 Company Name – City , State Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga.  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs. Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen. Developed lesson plans to teach course materials according to schedule. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Taught [Social Studies] to diverse class of [30] students. Maintained strong knowledge and memory of important history dates, locations and events. Observed and documented behaviors and actions of students. Achieved score of [200% on state reading test. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties. Conduct{ 4] classes each week focused on [Social Studies]. Provided feedback on individual actions, behaviors and verbal responses. Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Implemented student discipline measures, decreasing classroom disruptions by [25]%. Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management]. Translated operational directives into program roadmaps. Collaborated with project leaders and stakeholders to accomplish objectives. Earned positive feedback from parents regarding classroom instruction and student learning success. Developed and maintained effective frameworks, standards and requirements. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Created immersive activities and utilized [techniques to integrating technology to enhance instruction. Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes. Kept youth safe and secure at facility and in public. Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course. Developed and implemented skill-building activities focused on [Reading Level] and ] abilities. History Teacher , 01/1989 to 01/2002 Company Name – City , State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.  The Co- founder of the Respect Yourself club. Developed to provide life skills to low achieving students. The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers. Implemented student discipline measures, decreasing classroom disruptions by 25]%. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom. Maintained strong knowledge and memory of important history dates, locations and events. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans]. Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management]. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. Presented at industry conferences to audiences of up to [30] students and professionals. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Developed and maintained effective frameworks, standards and requirements. Taught [World History] to diverse class of 30 students. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Military Police , 07/1976 to 10/1979 Company Name – City , State Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences. Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage and issue of ammunition processes. Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity. Developed top talent by leading training initiatives for combat preparation. Led military police teams in support of battlefield operations. Trained and instructed subordinates and supported units on [Guard duty  ] training. Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Led diverse training simulations to prepare teams for combat and emergency situations. Completed 6-8 hours] patrols of assigned areas within operations areas. Education Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State [3.7] GPA Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study] Major in [Curriculum and Teaching Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field] General Education : Bussiness , 1981 Thomas Nelson Community College - City Hampton, Va. Courses in Business Certification Major in [ Subject ] Summary Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology. Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department. Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics. Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience. Affiliations Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1 +Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent Additional Information Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy ",TEACHER +" DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year. Hence an increase of $20 million in life time value. Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market. Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. to lower CPA and increase ROI. Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies. Worked with marketing partners to understand & compete with competitors' marketing strategies. Maintained budgets and negotiated prices/bonuses with new/existing marketing partners. Exported data from different marketing partners system. Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners. Managed an associate to maintain and optimize campaigns across different channels. Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate. Consequently increase conversion rate by 10%. Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. with IBM Coremetric and Google Analytics. Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State Managed and monitored daily affiliate performance. Also optimized campaigns often by changing creative, landing pages, offers, etc. As a result generated 10% increase in revenue. Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA. Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners. Researched and built partnerships with new affiliates with high levels of relevant traffic. Worked with creative team to design creative that is relevant to current events and seasons. Managed A/B and multivariate tests to find the highest converting landing pages. Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups. Collaborated with technical teams to resolve reporting, creative or application issues. Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State Worked with multiple teams to increase call by 18% and revenue by 10% in past years. Used SQL to mine data from multiple databases and tables. Also gathered data from Salesforce. Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements. Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint. Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue. Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State Validated and verified loan application information. Compared application information to Database. Analyzed supporting documentation on Automated Underwriting System. Reviewed loan application package for completeness and accuracy. Reconciled application information against system input, comparing individual data. Calculated and analyzed debt to income ratio (i.e. employment, tax returns, etc.). Also funds to close (i.e. verification of deposits, gift money, etc). Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans. Education Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA ",DIGITAL-MEDIA +" PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient +*Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club +*Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society +*First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. +02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones ",PUBLIC-RELATIONS +" SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant + +Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla ",SALES +" PATIENT SERVICE REPRESENTATIVE Summary Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment. Skills Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player with positive attitude Proven patience and self-discipline Personal and professional integrity Relationship and team building Staff training and development Effectively influences others Critical thinking proficiency Cultural awareness and sensitivity Experience Patient Service Representative 03/2015 to Current Company Name City , State Trained new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies. Oversaw data queries and made sure that they were rectified in the most efficient manner. Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses. Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies . Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician. Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility. Proficient in Windows, Word, Excel, Access, PowerPoint, ect. Efficient in registration of patients, verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages to pediatric, adult, and specialty physicians in Clinicare. Paging Physicians through Perfect Serve. Knowledge of Medical Terminology and Health Care related Training. Capable of managing multiple tasks with an emphasis on retaining quality standards. Ability to quickly assess and prioritize projects and office tasks. Proficient at evaluating problems and quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 to 03/2015 Company Name City , State Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Led a team of customer service representatives to increase service center profitability. Assisted with the development of the call center's operations, quality and training processes. Selected and interviewed candidates for all available positions. Conducted telephone and onsite exit interviews for all employees. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Helped training and development staff with all aspects of training coordination. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Created social media initiatives for new employee search strategies. Drafted department-specific employee announcements. Partnered with the IT department to create a streamlined onboarding process for new hires. Salon Manager/ Receptionist 01/1999 to 01/2011 Company Name City , State Created repeat business by developing long-term relationships with regular customers. Enforced safety procedures in accordance with facility policies and government regulations. Accountable for all staff development, budgeting and supply ordering. Worked closely with Salon team  to produce repeat clientel . + Re-designed + every business form, containing time & inventory sheets and + appointment calendars to increase clarity and effectiveness. Increased + product sales by 53% within first quarters as Salon Manager. Developed productivity of management by +arranging bi-monthly meetings to talk about accomplishments, matters and room +for enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 to 01/1999 Company Name City , State Fielded an average of 150 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Education and Training Bachelors of Arts 2011 Harrington College of Design Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail-oriented Effectively interacts with patients and families. Medical terminology Charting and record keeping ",ADVOCATE +" BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter, proving my value by building and +supporting a healthy and profitable book of business. Highlights Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington. Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters and Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more. Running reports, analyzing and organizing data in Excel using pivot tables. Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP. Experience Benefit Advocate Supervisor May 2014 to Current Company Name － City , State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects. Assist Consultants and Client HR with advanced needs, sensitive and escalated issues. Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more. Coordinate daily operations, manage schedule and attendance adherence. Coach and train advocates on systems, benefits, carrier guidelines and soft skills. Conduct regular quality assurance, one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Perform the work of Benefit Advocate during peak periods and take call escalations. Implement new systems and improve processes to create efficiencies. Customer Service Supervisor November 2011 to May 2014 Company Name － City , State Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence. Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support. Conduct regular one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more. Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions. Side by Side and remote monitoring for quality, performance and adherence purposes. Perform the work of customer service agent during peak periods and take call escalations. Create and represent the department on special projects/initiatives. Customer Service Lead September 2005 to October 2011 Company Name － City , State Assist department supervisors with the coaching, training and mentoring of Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. and provide assistance to co-workers. Take 40+ calls per day, assisting insured's and. agents with policy billing and servicing needs. Take on projects as needed. Education Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles ",ADVOCATE +" SUBSTITUTE TEACHER Summary Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills. Highlights Proficient in Microsoft Office Excellent Internet Research Skills Detailed and Accurate Transcription Abilities Public Speaking and Leadership Skills Professional Image Effective Decision Maker Requires little or no training Independent worker and Team Member Self-motivating Creative and Positive Experience with Social Media Sites and Maintenance Accomplishments Set department standards by exceeding company daily goals.   Trained new team members on how to reach their full potential and company expectations.  Experience 12/2016 Substitute Teacher Company Name － City , State Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment. 02/2008 to 02/2015 Media Specialist / Quality Assurance Specialist Company Name － City , State Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions. 02/2007 to 02/2008 Administrative Assistant Company Name － City , State Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance. 02/2007 to 02/2008 Administrative Coordinator Company Name － City , State Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people. Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system. Also assisted with marketing and public relations events as well as online research and record keeping. Processed all marketing employee holiday requests, check requests, marketing proposals, etc. 02/2006 to 02/2007 Sales Coordinator Company Name － City , State Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society). Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide. Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication. Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales. 09/2005 to 06/2006 Legal Assistant/Paralegal Company Name － City , State Drafted agreements and contracts for various company websites and updating in accordance with new law. Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters. Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters. Assisted managing partner with preparation of Powerpoint presentations for various seminars. Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records. Paralegal to In-House Counsel. 02/1999 to 02/2004 Paralegal/Legal Assistant Company Name － City , State Assisted in-house counsel with everything from trip planning to drafting contracts. Functioned as main contact for all hired counsel concerning Ripley's trademarks. Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide. Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names. Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses. Education 1990 Associate : Arts Valencia Community College － City , State Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA +Paralegal degree. 1982 High School Diploma William R. Boone High School － City , State Skills Administrative duties Microsoft Office Transcription skills Proofing Ads and sales  Maintaining Department Budget Business Development Conference and Meeting Scheduling Drafting Contracits Powerpoint Presentations Online Research Preparing Proposals File Maintenance Record Keeing Public Relations Scheduling Travel Excel Spreadsheet Preparation and Maintenance ​ ",TEACHER +" ASP.NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City , State ASP.Net Web Developer Responsibilities: Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework. Create a prototype dashboard for IU Print Analytics module using High Charts. July 2011 to July 2014 Company Name City , State Software Engineer Responsibilities: Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application. Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements. Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application. Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate of the Month award at CYIENT. Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA. Stood 3rd in SIASAT's national level talent search examination during high school. Education Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes ",INFORMATION-TECHNOLOGY +" SENIOR MANAGER, DIGITAL MARKETING Summary Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution. Experience Senior Manager, Digital Marketing 09/2017 to Current Company Name City , State Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth  Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies Plan and manage budgets in excess of $5M that drive incremental ROI against business objectives Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic Digital Marketing Manager, Customer Retention 07/2016 to 09/2017 Company Name City , State Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk +customers + + + + + + + +Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate  Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS) Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480% Online Marketing Specialist 07/2015 to 07/2016 Company Name City , State Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan Analyzed and optimized traffic across all online channels on a weekly basis Managed SEM budget to drive traffic and conversion based on forecasted selling Launched and led affiliate advertising pilot with 35% revenue growth Acquired over 35K emails per week through advertising, and in-store SMS program Global Digital Advertising & Analytics Coordinator 07/2012 to 07/2015 Company Name City , State Identified key drivers of brand health using Boolean data logic via social listening analytics software  Increased brand mentions on social media 45% through brand ambassador programs Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300% Education and Training Bachelor of Science : Business Administration 2012 University of Southern California City , State Concentrations in Marketing and Entrepreneurship Skills + + + + + + + +Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data Email Service Provider: Bronto, Apsis ",DIGITAL-MEDIA +" ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills ",TEACHER +" CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency. Skill Highlights Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science , Human Services Psychology and Sociology 2007 Boricua College － City , State , NY GPA: Dean's List Honor Roll Student 2006-2007 and 2008 +Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008 +Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking Bachelor's June 2008 Master's Degree , Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science , Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University － City , State nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community. Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits. Completed housing application, as well as entitlements application letters or document submission. Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 to May 2015 City , State Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes. Facilitated groups for women survivors of domestic violence, sexual abuse and incest. Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights. Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation. Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential. Office Manager Aug 2008 to Dec 2011 Company Name － City , State Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent. Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit. Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents. Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC. Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer. Responsible for making all payments for the office bills. Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name － City , State Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history. Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society. Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery. Counseled clients individually, family setting, and in groups as needed and requested by clients. Providing a 24 hour crisis intervention, using cellular provided by the agency. Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community. Under the rules and regulation of OASAS, OMH, DOH, Dept. of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district. Implemented goals that were realistic and tailored by the clients. Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients. Documentation was completed and submitted within a timely manner. Skills psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class  part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites  chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many  Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part  took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life.  worked outreach ACT Team, Institutionalized hospital and accessed he transition from  hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis ",ADVOCATE +" MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled ""Generating Fuel from Algae"". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer +Academic Projects: +Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20% +Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA +Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 +*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics +*Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: +Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 +*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics +*Coach for their Cricket and Field Hockey teams ",ENGINEERING +" SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL         +Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working  with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership  Global Experience  Project Management +Problem Solving  Budget Management   Product Launch  Process Improvement Innovation Client Relations Contract negotiation  Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State ​ Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts. + +Created +structure and organization to build a Product Development team that executes to +strict time & action guidelines. Developed + Processes and Systems to improve +workload efficiencies and improve timing of deliverables. Worked +to maintain focus and execution while encouraging innovative thinking and ideas. Conducted +intensive  competitive shopping  activities both in store and on line. + + + + + + + +Worked across Design +, Sales and External Customers  to +deliver over $ 100 million at cost annually.    + Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015) + +2014 +- 2015 Women's Sweaters   $100 million at cost               2012 - 2014 Men's knits             $120 million at cost + + +  +  +2011-  2012  Mens +& Wo's  Sweaters  + $100 million at cost 2007-  +2010   Woven Bottoms             $100 +million at cost + +  + +Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton +rich products, fabric construction, and garment production, and drove the  execution of strategic global sourcing activities, +including vendor and supplier selection, negotiation, quality control, and +critical project management. Ensured sourcing plans and strategies were aligned +with business objectives to maximize profit and growth margins. + +  + Traveled extensively to +maximize business opportunities, evaluated factory capabilities, and visited +apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and +Hong Kong. + +  + +  Managed key vendor +relationships and collaborated with international buying office, buyers, +designers, and product development teams to procure quality garments that met +buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created  training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc.   Volunteer : Samaritan Inn of McKinney , Texas  Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,  Quality control, Sourcing. ",APPAREL +" RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful at managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Managed and accounted for over $100 million of military munitions with zero errors. Monthly inventories of multiple warehouses. Reconciled daily issue and turn-in paperwork of customer units. Consistently recognized for excellence in that field. Successfully opened, developed and maintained a consolidated mail facility, servicing more than 5,000 soldiers. With no prior experience was able to quickly learn and comply with all military, and federal regulations and handled certified, registered and insured mail with 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear and concise communication Flexible with availability Highly adaptable to a variety of situations and personalities Constant desire to learn. Strive to be the subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As the Non-Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room, was directly responsible for ensuring it's perfect 100% pick up record from September, 5 2012 - April, 17 2015. Tracked and verified by the Official Mail and Distribution Center, for the Fort Carson Post Office Received 4 consecutive commendable ratings for attention to detail, and outstanding performance, during the Army 4th Division Postal Inspections Selected by the 4th Infantry Division G1 for Best Mail Room on the Installation, Fort Carson, for the first quarter of FY 13 Chosen by leadership, to compete at the promotion board, was awarded promotable status and sent to the Basic Leaders Course. Earned the trust and confidence of senior leadership and, put in charge of a team of my peers, in their absence, on several occasions, to turn in live and expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer in Charge Brigade Mail Room June 2012 to May 2015 Company Name - City , State Management: · Opened, developed, and managed a consolidated mail room for 5,000 soldiers. Certified by the USPS and handled over 300,000 pieces of mail, as well as, 10,000 pieces of Certified and Registered mail with zero loss. Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room. Rank: SPC/E-4 (P) - Ammunition Specialist June 2011 to June 2012 Company Name - City , State Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials Trained and guided several junior soldiers in the operation of material handling equipment and it's use in safe handling and transportation of aviation ammunition Rank: SPC/E-4(P) Promotable - Ammunition Specialist November 2009 to June 2011 Company Name - City , State Supported all basic training and advanced individual training, weapons ranges Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100% accuracy Assisted in the drawing, delivery, and turn-in of over 14 million rounds of ammunition, valued at over 30 million dollars. Rank: SPC/E-4 - Ammunition Stock Control and Accounting Specialist May 2007 to November 2009 Company Name - City , State Stock Control: · Inventoried, issued, transported, and managed over $100 million of military munitions with zero loss. Instructed and trained 5 personnel on the Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively with civilian contractors, and Republic of Korea officers and soldiers in a successful effort to ship 100 containers of ammunition back to the United States. Residential/ Commercial Painter June 2000 to May 2007 Company Name - City , State Maintained professional, appearance and attitude, to develop client confidence. Consistently developed ideas to maximize output and accuracy. Accomplished tasks to standard, often ahead of time on both; jobs working alone and jobs working as a team member. Education Associate of Science : Pre-Engineering Pikes Peak Community College 2016-2018 - City , State - Enrolled in Fall 2016 Semester to begin work on an Pre-Engineering A.S Degree. - I then hope to transfer to Colorado School of Mines to obtain a B.S Degree in Engineering. Skills Dedication to customer service, often remaining flexible with availability to accommodate as many customers as possible Proven competency in learning all aspects of state and federal regulations, and ensuring 100% compliance from those I work with Accepts challenges with no hesitation; never retreated from opportunities of greater responsibility Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly. Affirming the customers confidence. ",AVIATION +" LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include:   *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified ",CONSTRUCTION +" ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Results-driven achiever with exemplary planning and organizational skills Innovative problem-solver who can generate workable solutions and resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits. This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget. As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut. Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military. Education and Training Bachelor of Criminal Justice University of Oklahoma － City , State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision ",ADVOCATE +" Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on ""Mechanical Design of a Flexible-Assembly-System(FAS) for tubes"" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on ""string stability"". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS: +Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011 +Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012 +4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical + Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading + System, vision ",AUTOMOBILE +" SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written ",SALES +" FINANCE AND SALES CONSULTANT Professional Summary Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager. Core Qualifications Over 15 years of supreme Customer Service. Real Estate and Vehicle Sales. Training and Mentoring several Sales Consultants Trained in Management Roles. Finance expert 94% finance approval rate. 85% closing rates. 100% Up sells on products and services. Experience Finance and Sales Consultant January 2015 to January 2016 Company Name - City , State Direct contact for customers Looking to Finance their Newly purchased vehicles. Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation. In direct contact, when needed, with our different lenders to assist in closing. Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records. Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes. In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale. Point of contact when customers Enter and Exit the store. Explaining how our facility operates. Adding and deleting Customers on our wait lists and putting them at ease with our wait times. Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions. Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation. Maintaining an average of 85% Closing rate. Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting. The ability to hold a 75% up sell ratio on ""Gap Insurance"". Sales Associate October 2013 to January 2015 Company Name - City , State Identifying each vehicle to tailor to the Customers needs and wants. Monitored prep of vehicles and their timely delivery. Working Directly with Management to ensure vehicle is sold. Answering email leads and answering the phone to assist in developing Car Sales. Increased sales by 20% over a two-year period. Large customer referral base with exceptional Repeat Customers. Maintained an average of 15 cars a month. Working with Co-workers to ensure great Customer Service. Having the ability to counsel Customers in their decisions to purchase. Real Estate Agent September 2013 to December 2014 Company Name - City , State Sellers Agent - Advertising and Marketing Own Real Estate Business under a Broker Name Creating a large Client base From Networking and constant Calls and Mailings Listing homes on The M.L.S and other Real Estate based advertisements. Holding a 30 day close rate for 2 years in row. Negotiating with other Buyers Agents in the Sale of my Clients Home. Discussing pricing with my client that is in their best interest. Hold “Open Houses” and accepting offers from potential Buyers. Present on the Day of closing with my client and making sure all Title work is complete. Assisting Investors in Listing their homes for Sale or Rent. Buyers Agent- Making cold calls to Clients in our database to persuade in becoming their Agent. Discussing Finance opportunities and know what banks will work with their current situation. Counseling Clients on the best price of their home and how to maintain their mortgage payments. Searching for homes that fit the Clients needs and wants and budget. Making appointments to show homes and becoming very knowledgeable of them. Staying organized to ensure better Customer service. Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed. Education Associate of Science : Business Management , 2012 Prince George's Community College - City , State Deans list awards and recognitions. Real Estate Agent Licensure : Real Estate Sales , 2011 Long and Foster Continuing Education - City , State MAR- Maryland Associations of Realtors PAR- Prince George's County Realtor REALTOR NAR- National Associations of Realtors PMA-Property Management Association Professional Affiliations Skills Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager. ",FINANCE +" TEACHER Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified in Early Childhood Education Conflict resolution techniques Training in food handling preparation Calm and patient Experience 08/2013 to 01/2016 Teacher Company Name － City , State Supervise 3-5 year old children. Setup small group and outdoor activities. Maintain paper work for parent - teacher conference. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. 09/2008 to 06/2013 Teacher Company Name － City , State Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 08/2007 to 03/2011 Baggage Supervisor Company Name － City , State Manage and maintain baggage delivery to airplanes. Ensure safety around all arrival and departure of flights. Make end of shift reports to management team. 03/2004 to 09/2007 Teacher Company Name － City , State Teach age level activities. Maintain security. Schedule weekly plans for class. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 03/2015 to 01/2016 Lead Volunteer Company Name － City , State Volunteer of the Month. Assist various ministries as needed. AM33 leader and weekly phone caller. Education 6/1996 C.D.A - Child Development Associate Seattle Central Community College － City , State Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training Present BA : Elementary Education / Special Needs Grand Canyon University － City , State Elementary Education / Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management ",TEACHER +" ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view ",ACCOUNTANT +" ACCOUNT DIRECTOR Summary Dedicated professional with experience necessary in food and beverage for excellent guest service. Seeking to deliver great service and great food while maintaining the financial responsibility and core standards of any operation. Highlights Certified Executive Chef Certification in Nutrition Certified in Human Resource Management and Supervision American Culinary Federation Member Certification in Professional cooking theories Graduate of the Culinary Academy of South Dakota Experience Company Name City , State Account Director 06/2013 to Current Responsible for entire food service operation and maintaining good Client relations for the company. Duties include as Account Director, Meeting and exceeding budgetary requirements for the company while meeting clients' needs out lined in contracted agreement. Maintaining sanitation to State Regulations. Responsible for all Employee HR management at a unit level. Assist in Company district with Training other management team members in budgetary compliance and proper ordering procedures to ensure maximum profit margins are reached. Assist and support area with catering functions as needed. Company Name City , State Executive Chef 09/2012 to 05/2013 Responsible for all culinary operations under the Food and Beverage Director in a high end retirement community. Primarily responsible for all production, including off site catering including venues up to several hundreds of guests. Supervised a team of 32, and ensure all employees maintained sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include menu development, inventory control, purchasing, and cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Executive Sous Chef 05/2010 to 09/2012 Assisted with all culinary operations under the Executive Chef at the largest hospital in the Memphis area. Primarily responsible for all production for Café and Patient Service.also a high volume Doctors lounge. Supervise a team of 20, and ensure all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Sous Chef 09/2007 to 05/2010 Assisted with all hospital catering and menu development and implementation. Assisted in training all cooks while insuring all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost controls, training, and sanitation. Company Name City , State Line Chef 01/2006 Preparation of all menu items in a fine dining restaurant and convention center located near the Cascade Mountains. Assisted in the fabrication and creation of all lunch and dinner entreesas well as assisting the chef for all catered functions in the banquet hall. Responsible for the creation of all homemade soups as well as executed weekly menu changes. Participated in weekly learning sessions with executive chef to expand knowledge of local farm to table cuisine, including wine pairing. Company Name City , State Line Chef 01/2005 Opened and setup kitchen for daily operation. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for lunch and dinner as well as maintained overall sanitation of service line. Company Name City , State Line Chef 01/2004 Assisted in grand opening. Demonstrated all cooking methods in a Fine dinning Model. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following service. Company Name City , State Sous Chef 01/2003 Hired from intern to Line Chef to Sous Chef in three months. Became primary leader of all culinary operation in absence of Executive Chef. Responsible for instructing culinary staff in daily operations, including station assignment, and facilitation of pre shift meetings. Direct liaison between kitchen operation, management team, and front of house members. Maintain inventory for daily production of food. Oversee operation, insuring quality control, proper sanitation and HACCP guidelines. Extensive knowledge of all recipes and SOP's. Assist in creative development of weekly specials and meals for guest with special dietary needs. Company Name City , State Line Chef 01/2002 Worked as line chef while in culinary school. Responsible for evening preparation of entrees and restocking of the service line for the following dinner service. Company Name City , State Line Chef 07/2002 Assisted new ownership in implementing and upscale dinning program as well as build a foundation for catering events. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for both lunch and dinner as well as maintain overall sanitation of service line. Company Name City , State Line Chef, Prep Chef 01/2000 to 01/2002 Assisted with grand opening of the restaurant. Promoted to assistant kitchen manager within four months. Knowledge of all kitchen stations and their functionality. Demonstrated all cooking methods. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following services. Skills coaching, cooking, cost control, counseling, clients, Client relations, creative development, hiring, HR, Human Resources Management, instructing, inventory, inventory control, Director, meetings, personnel management, profit, purchasing, quality control, safety, SOP, Supervision Education Diploma : Culinary Arts 1 2003 Culinary Academy of South Dakota , City , State Culinary Arts ",CHEF +" DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive +Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. +Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations +Management, progress, Reporting, retail, seminars ",CONSTRUCTION +" DIGITAL MEDIA INTERN Summary Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education +and enthusiasm in a professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 to Current Digital Media Intern Company Name － City , State Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab Collaborated in the production and post-production of 360 video content Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine 09/2015 to 06/2016 Marketing assistant Company Name － City , State Assisted Product Managers with the launch of new products + Participated in weekly customer briefings and team meetings  Supported the marketing team in advertising new products through Social Media + Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance + daily business operations. 08/2014 to 12/2014 Project Engineer Assistant Company Name － City , State Assisted project engineer, accounting, and superintending staff with daily duties + Collaborated with construction observation, staking, and administration duties 12/2013 to 06/2015 Sales Associate Company Name － City , State Ensure high levels of customer satisfaction while maintaining excellent sales service + Assess customers' needs and provide assistance and information on product features Education and Training Spring: 2018 Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2 Languages Fluent in English and Spanish (writing and speaking) Skills Proficient in Adobe Photoshop and Adobe Premiere ",DIGITAL-MEDIA +" SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving +business operations. Results-driven and operates well with minimal supervision to meet +demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related +position at Drunk Elephant where professional experience will be effectively utilized with the +opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, +purchase orders, sales reporting, analysis, QVC digital business, and on-air show +production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at +store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while +maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales +promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper +communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by +managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead +and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day +administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures +by creating a distinctive and memorable service experience, which resulted in 60+ new +clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and +retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and +determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving +business operations. Results-driven and operates well with minimal supervision to meet +demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related +position at Drunk Elephant where professional experience will be effectively utilized with the +opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, +purchase orders, sales reporting, analysis, QVC digital business, and on-air show +production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by +managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead +and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day +administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures +by creating a distinctive and memorable service experience, which resulted in 60+ new +clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and +retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and +determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at +store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while +maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales +promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper +communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique ",PUBLIC-RELATIONS +" SALES MANAGER Summary   Service focused professional offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Experience June 2014 to September 2017 Company Name City , State Sales Manager Opening store manager, count and balance safe and tills,  successfully managed the activities of team members in multiple locations, p assionately focus on customers needs, i mproved service quality and increased sales by developing a strong knowledge of company's products and services, maintain telzon ordering system for store products and customer merchandise, delivery driver, print and complete overstock, maintain MNDR, price changes,  developed rapport with customers by handling difficult issues with diplomacy and tact. February 2011 to April 2014 Company Name City , State Retail Sales Associate/Pharmacy Clerk Maintained front end of store, cashier, greet and assisted customers,  served as liaison between customers, store personnel and various store departments,  recommended and helped customers select merchandise based on their needs,  informed customers about sales and promotions in a friendly and engaging manner, assisted pharmacist with filling of prescriptions, 3rd party insurance billing, answered phones,  entered new patient profiles and prescriptions into medication input software system. January 2007 to December 2010 Company Name City , State Pharmacy Assistant /Clerk Assessed customer needs and responded to questions,  communicated directly with doctors offices via telephone, fax and email,  provided friendly customer service at prescription drop-off and pick-up counters,  worked closely with pharmacists and used medication input software to safely and accurately dispense medication,  entered prescription and insurance billing information into patient profiles,  verified patient data and billing information.     Education and Training Century Business College City , State , United States Business Management Skills 10-Key by touch Cash Handling Creative Problem Solving Multi-tasking ",SALES +" Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to ""Advice Center"" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker ",BANKING +" BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker ",BUSINESS-DEVELOPMENT +" FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School +*Created excel sheets to organize members' availabilities and keep track of resources needed for the program +*Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) +*James Scholar +*Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) +*Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism +*Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team +Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program ",FITNESS +" 2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly ""customer experience"" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management ",APPAREL +" SALES ASSOCIATE Core Qualifications Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher Education and Training May 2016 Bachelor of Science : Communications Public Relations Political Science SALEM STATE UNIVERSITY － City , State Communications Public Relations Political Science Work Experience 12/2016 to Current Sales Associate Company Name － City , State Respond to member inquires via email or phone. Establish referral programs using OTF sales system. Sell memberships or upgrades. 08/2016 to 11/2016 Marketing Coordinator Company Name － City , State Promote ridesharing programs by hosting events at client locations. Develop marketing flyers using Publisher. Manage all aspects of event production. Support Field Directors in project management. Manage social media accounts (Facebook, Twitter). Intern Company Name － City , State Helped film the Malden holiday parade using editing skills. Designed brochures for upcoming events. Collaborated with members of the Malden neighborhood. Staff Writer Company Name － City , State Student -run campus newspaper. Researched information for news articles using library and web sources. Composed and edited informational articles as well as conduct interviews. Gained knowledge in taking photographs and writing captions and sidebars. 11/2013 to 06/2016 Customer Service/Sales Representative Company Name － City , State Help customers resolve billing questions, collect payments, and renew oil contracts. Answer inbound calls and make outbound calls. Promote oil as a safer choice. Train new hires. Skills billing, brochures,  client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce  ",SALES +" PURCHASING AGENT Summary Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills. Highlights Retail Management 10-key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent in Spanish Outlook Problem Resolution Regulatory Compliance Front-Office Operations Report Preparation Marketing & Sales PhotoShop Dependable and reliable Education Bachelor of Arts , Communication 2001 ST. EDWARD'S UNIVERSITY － City , State Communication Experience Purchasing Agent Jan 2011 to Current Company Name － City , State Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials. Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers. Work with Accounting Department to coordinate timely deposits as required by suppliers. Review and interpret Material Resource Planning (MRP) reports. Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines. Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner. Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process. Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency. Provide resolution on the status of any supplier quality or delivery issues to internal customers. Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action. Banking Center Manager II Jan 2009 to Jan 2011 Company Name － City , State Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines. Author professional correspondence to customers and vendors. Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management. Conduct sales and compliance sessions with entire banking center team on a monthly basis. Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates. Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Managing difficult situations with customers and providing clients with information, data, and advice. Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures. Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch. Assistant Banking Center Manager Jan 2004 to Jan 2009 Company Name － City , State Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment. Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center. Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus. Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals. Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges. Teller/Teller Operations Specialist Jan 1999 to Jan 2004 Company Name － City , State Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives. Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months. Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals. Supported in the final closing of banking center. Languages Bilingual in Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank of America Community Volunteer Additional Information Team Bank of America Community Volunteer 2010 Queen of Hearts Award for most team involvement in community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co-ed Community Service Fraternity St. Edward's Communication Society Member Salutatorian of High School Class Skills 10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising ",BANKING +" DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales ",FITNESS +" CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE Career Focus Eight years of compliance experience Proficient with Microsoft office programs Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability to learn new databases, software, and processes quickly Member of UMHS Quality Month Committee Professional Experience August 2011 to Current Company Name City , State Clinical Research Coordinator Mentor - Quality Assurance Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance Assist in preparation for external department audits Development of departmental training tools Member of eResearch Production Support Team Write, review and revise departmental Standard Practice Guidelines Maintain inventory for over 100 trials February 2010 to August 2011 Company Name City , State Clinical Subjects Coordinator - Regulatory Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored Complete initial IRB applications and amend applications in eResearch Write and revise Informed Consent documents Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board Perform Quality Assurance for Regulatory Compliance (QARC) audits Perform audits for Investigational Drug Service (IDS) Regulatory preparation for Site Initiation Visits Train Interns and Preceptors Member of eResearch Production Support Team Process and submit protocol amendments to U of M Institutional Review Board Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov November 2007 to February 2010 Company Name City , State Administrative Assistant Senior Healthcare Coordination of Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports and presentations Proof reading high profile documents Chart Audits and chart review Pivot tables Minutes and coordination for three committees August 2006 to November 2007 Company Name City , State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation for five faculty members Calendar management for 5 faculty members. Coordination of Fellowship and Residency programs Expense reports Editing and proof reading high profile documents Responsible for mass ordering of supplies over $20,000 annually Preparation and creation of survey and survey mailings Lead on poster creation for Pediatric Academic Society annual conference Brochure and flyer creation Coordination of Health Services Research Fellow Seminars Supervision of work-study student December 2000 to August 2006 Company Name City , State Outpatient Clerk III Coordination of patient care with several departments General clerical duties Staff trainer Education and Training Eastern Michigan University City , State , US Bachelor of Business Administration : Management Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA City , State , US Associates : Society of Clinical Research The Society of Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA Affiliations of UMHS Quality Month Committee Presentations Quarterly reports and presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills ",HEALTHCARE +" CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software ",CONSTRUCTION +" TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury ",BANKING +" INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: +*Dean's list above 3.50 GPA Spring 2016 +*Bloomsburg University Career Intensive Boot Camp Spring 2016 +Activities/Communities: +*Chi Alpha Epsilon Honor Society 2015 - 2016 +*Delta Alpha Pi Honor Society 2015 - 2016 +*Phi Sigma Pi National Honor Fraternity 2015 - 2016 +*Signify Club President 2015 - 2016 +*Delta Sigma Phi Fraternity Brother 2012 ",INFORMATION-TECHNOLOGY +" ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)   The Example: ""just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."" (Matt. 20:28, NIV)   The Commitment: ""So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law."" (Gal. 5:16,22, NIV)   The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management + + Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving ",BANKING +" ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition ",INFORMATION-TECHNOLOGY +" SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments +Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building. ",CHEF +" DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013 + to + 12/2017 Company Name – City + , + State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008 + to + 04/2010 Company Name – City + , + State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007 + to + 03/2008 Company Name – City + , + State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore + , + May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow ",DIGITAL-MEDIA +" FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results. Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC and Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11/2012 to Current Finance Director Company Name – City , State Analyze and present financial reports to Principals in an accurate and timely manner. Collate financial reporting materials, oversee all financial and project accounting. Manage organizational cash flow and forecasting. Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements. Effectively communicate and present the critical financial matters to the board of directors. Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements. Provide financial and accounting advice, direction and leadership. Manage the maintenance and upgrade of financial systems. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed a $ [Amount] annual budget that grew [Number] % in [Number] years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Created an analytical framework for identifying and developing financial growth opportunities. Assumed ownership of accounting, forecasting and strategic supply planning. Developed annual budgets in collaboration with the financial director. Forecasted operating costs for scheduled projects by strategizing with other departments. Synthesized financial and budgetary information to solve problems and develop alternative solutions. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. 05/1999 to 11/2012 Office Administration Department Manager Company Name – City , State 05/1997 to 05/1999 Accounts Receivable Coordinator Company Name – City , State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable. Designed and analyzed reports used by management to make better business decisions. Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors. Invoiced sponsors according to billing terms indicated in the contract/budget. Analyzed and retrieved billing information from non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 to 02/1997 Business Manager Company Name – City , State Managed daily Accounts Receivable and Accounts Payable functions. Processed vendor payments including the input of invoices and production of Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 to 03/1996 Operations / Graphics Coordinator Company Name – City , State Managed a staff of seven in the production and design of yellow pages for over 20 universities. Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet deadlines. Managed and maintained a $45,000.00 Book Delivery / Supply budget. Organized and conducted training sessions for 200 sales representatives. Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities. Developed and implemented effective training procedures. Developed and implemented effective team building strategies. 05/1999 to 11/2012 Office Administrator Department Manager Company Name – City , State Supervised Administrative Staff by allocating work and ensuring deadlines were met. Hired and Trained Administrative Staff. Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses. Coordinated company meetings. Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service. Provided administrative support to staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording of revenue, invoicing, and cash receipts. Insured implementation of proper controls and maintain accuracy of accounts receivable system. Prepared reports of aging and customer statements. Provided year-end support for audits, financial reports and tax preparation. Overseen complete account analysis. Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls). Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance. Prepared monthly financial reports. Generated vendor and employee payments. Prepared monthly payroll reports for hourly employees. Provided training and knowledge on the usage of Newforma Software. Software designed to connect Architecture and Engineering firms to their projects. Education 5 1991 Bachelor of Business Administration : Finance North Carolina Central University - City , State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end ",ADVOCATE +" CONSULTANT Summary Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient in MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 to September 2015 Company Name - City , State Help customers select products that best fit their needs. Complete customer order's professionally & on time. Advise customers of services & product of the month. Inform customer of knowledge on ""Survey"" and ""Pack Plus services"". Pack and Ship customer packages. Sales February 2015 to June 2015 Company Name - City , State Maintained accuracy in calculation discounts, interest and commissions. Assist customers in finding vehicle which fits their needs and wants. Inform customer of all features on vehicles, and different trim levels. Contacted customer per internet request to make appointments and bring them in. Advise customer of all warranty and service information. Manager February 2012 to January 2015 Company Name - City , State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Supervised employees with following company polices. Hired and terminated employees. Sales March 2011 to September 2011 Company Name - City , State Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate. Consistently hit and exceeded sales goals by 20%. Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates. Customer Service Rep April 2010 to February 2011 Company Name - City , State Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Customer Service Rep March 2008 to May 2009 Company Name - City , State Effectively managed high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log Price Team Specialist April 2007 to March 2008 Company Name - City , State Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies,cashier. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Swing Manager August 2005 to April 2007 Company Name - City , State Interviewed job candidates and made staffing decisions. Verified cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns. Reported to the distract manager regarding all store and staff issues. Education High School Diploma : General Education , 2005 Pine Ridge High School - City , State , USA References Available upon request. ",CONSULTANT +" SALES ASSOCIATE Summary Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive in fast-paced environment Experience 03/2016 to Current Sales Associate Company Name － City , State Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card. Opened lines of credit. Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Made courtesy calls to existing customers for upcoming event information and debuting new merchandise. 11/2015 to 02/2016 Receptionist Company Name － City , State Conduct outgoing phone calls to collect members' billing information and process payments. Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Resolve customer complaints or redirect them to appropriate management. 02/2015 to 11/2015 Service Representative Company Name － City , State Compile information about new accounts, enter account information into computers, and file related forms or other documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates. Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner. Operate register and process cash/credit transactions; opened and closed out registers. Collect referrals and inform members of membership promotions for discounts and deals. Skills Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City , State ",FITNESS +" ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy. +CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow ",INFORMATION-TECHNOLOGY +" ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint ",AVIATION +" COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 to Current Company Name - City , State Computer hardware and software technical support company. Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area. We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy. Install and configure new equipment, including operating software and peripheral equipment. Undertake routine preventative measures and implement, maintain and monitor network security. Convert paper charts to Electronic Medical Records (EMR) for physicians. Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems. Ensure systems comply with industry standards such as HIPAA, MU, and COBIT. Monitor employees or family computer usage. Manage email, spam, and virus protection. Manage system backup and restore if necessary. Commercial Project Manager and Construction Manager January 2007 to January 2011 Company Name - City , State Design and build Construction Company with $100 M in annual sales. Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings. Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals. Instrumental in the completion of 21 commercial projects valued at approximately $50M. Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints. Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software. Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews. Ensure adherence to regulatory guidelines through compliance inspections and OSHA training. Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff. Conduct end to end project management of large or multiple large projects. Construction Manager January 2003 to January 2007 Company Name - City , State Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales. Joined company to oversee project activities. Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations. Fundamental in closing $25M+ in new home sales annually, leading to ""Community of the Year"" award for quickest settlements, most settlements, and best customer satisfaction. Expedited projects by developing and implementing a 10-month construction schedule. Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting ""checkpoints"" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections. Project Manager and Network Consultant January 1998 to January 2001 Company Name - City , State Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting. Develops other enhanced services including network design and implementation, equipment selection, procurement and installation. 2.5B in annual sales. Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors. Oversaw project schedules, problem resolution, and account management. Performed human resources functions with regard to hiring and supervising engineers and support staff. Provided technical training to groups of 50+ customers and vendors. Increased sales over 20% through targeted marketing of new software to existing clients. Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers. Ensured secure network operations by implementing Checkpoint Security Software. Improved customer productivity by delivering on-site hardware and software training. Managed customization of products by working in collaboration with ""buyers"". Develops detailed work plans, schedules, estimates, resource plans, and status reports. Education Bachelor of Science : Technical Management DeVry University - City , State Technical Management Associate of Science : Computer Network Information Systems Westwood College of Technology - City , State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow ",CONSTRUCTION +" INVESTMENT ACCOUNTANT Career Focus Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Summary of Skills Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert in MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system. Professional Experience Company Name City , State Investment Accountant 10/2012 to 11/2015 Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions. Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US. Helped US team by performing tests on Pega Vs. Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals. Ran daily reports for fund accountants using business objects and MS Database. Award: Received a special achievement award at BNY Mellon Bank in Asset Servicing (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014. Company Name City , State AML Compliance Officer 11/2011 to 03/2012 Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track. Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital. Invested 25% of our funds in derivatives and rest in index fund, cash and money market. Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns. Performed an analysis on our group's portfolio with the market and with other groups. Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks. Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up. Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period. Company Name City , State Medical Technologist 07/2008 to 03/2012 Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides. Other - Performing daily maintenance and running quality control on instruments. Education Master of Business Administration : Finance 2011 University of Delaware , City , State , USA Finance Bachelor of Science : Medical Technology 2008 University of Delaware , City , State , USA Medical Technology Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS. ",ACCOUNTANT +" BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",BANKING +" SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot ",HR +" BUSINESS DEVELOPMENT Career Overview Detail-oriented professional with a business mindset and an extensive operational background obtained through diverse industry experience in banking, loss prevention, health and wellness, and retail offering innovative methods of efficiency meant to benefit individuals at all levels of business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google - Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control   Increased database ease of use and efficiency by 10%. Operational Management   Identified, recommended and prioritized new database features, stored various SQL query statements, and applications in conjunction with business leaders, department managers, and administrative staff. Developed, implemented, tested, debugged and documented various systems (ie: live chat, updated database applications, IVR and automated telephone dialers). Client Interface   Collaborated with programmers to create various forms and account interfaces that are easy to navigate, and are mobile friendly. Improved client relationships and performance predictability through shared business and technical perspectives and agreed expectations. Team Collaboration   Weekly brainstorm on how to increase efficiency at all levels of business, such as appropriate system upgrades and team best practices. Work Experience 08/2015 to Current Business Development Company Name － City , State Identify areas of opportunity within the business to create solutions to increase efficiency and productivity (including the improvement of the internal process and increasing revenue). Strategic planning of content, promotion, and engagement. Monitor and report on website and ads traffic and performance. Worked with clients to analyze advertising needs and applied appropriate solutions within each organization's budget. Current project: working hand-in-hand with website owner for a complete website overhaul. Includes, website redesign and upgraded functionality, development of a brand new directory utilizing an original database, and the development of an application framework that will serve as an accompanying mobile app to the website. Create and update Media Kits (comprehensive and one sheet). Coordinate seasonal markets (assist in vendor selection, monitor payments of tables, direct table placement at venue, and coordinate all sound and lighting checks). 05/2014 to 08/2015 Operations Manager Company Name － City , State Establish and maintain all operational procedures and systems including the development of an in-house CRM/database via excel, sales strategy, brand development, and company wide best practices broken down by department. Strategic budget planning by measuring and managing key operating metrics and sales KPI's. Positively impact the business by effectively increasing the bottom line through decreasing business costs. Oversee all day-to-day operations. Formulate incentive plans for the sales team Implement changes requested by owner(s) to enhance the brand. 01/2014 to 12/2014 Systems Coordinator Company Name － City , State Maintain the flow of information through the databases used including importing of information, analyzing information entered into the system using SQL to obtain data, and validate all users on a bimonthly basis to ensure quality. Project Manager of Live Chat, implementation of Wazagua for use to our clients, install new clients into various databases, and monitor all legal documents being sent by our offices. Assist in creating a variety of new reports within the main database used (CollEX) by storing SQL statements. Endorse and deploy various automations to increase efficiency and productivity by evaluating systems performance. Problem solve whenever necessary by troubleshooting office systems, facilitate communications between departments, and enforcing the policy and procedures as set forth by The Zellman Group. Support a variety of company needs on a day-to-day basis including, but not limited to assisting in all departments whenever called upon, aid in developing new business ideas, maintain company policy and procedure manual, and validating expense reports. 05/2012 to 01/2014 Sales & Service Specialist Company Name － City , State Provide sales and service support to customers with extreme care. Refer all clients to appropriate partners including business, financial advisory, and mortgage solutions earning the #1 rank in the market with a range between 20%-27% customer engagement rate on a weekly basis (goal is 7%). Deepen relationships by meeting and exceeding sales goals. Assist in communicating key priorities and company initiatives to all staff members during staff meetings. Mitigate risk through account analysis. Successfully prevented numerous fraudulent checks from entering the system. Perform soft audits to help prepare associates prepare for quarterly reviews. Enhance the brand through an elite level of customer service – successfully raised banking center's level of professional treatment/customer engagement from the teller line and increase number of quality referrals by approximately 10%. Graduate of the TOS Development Program - a program for banking operations Graduate of the Signature Series - a program for personal and career branding 09/2009 to 04/2012 Assistant Manager Company Name － City , State Open and close store, involving responsibilities of security/loss prevention, and cash handling. Develop daily planners by generating daily gross and itemized goals along with an hourly projected analysis of the business. Manage store's cash handling including, but not limited to, purchases, returns, voids, and no sales. Perform safety and loss prevention audits on a daily basis. Developed a Sales and Service Leader tracker to observe productivity made on a month-to-date and year-to-date basis that was rolled out metro-wide. Improved Key Performance Indicators all around (+19% ADS, +11% IPC, +32% SPH) and decreased ratio of returns to sales from .19 to .14. Facilitate proper communication between all levels of management (corporate and store) and sales staff. Consistently motivate and drive the sales staff to exceed store goals through the delivery of performance reviews and evaluations. Schedule shifts for sales associates and managers. Oversee all hiring and training of new sales associates, with a careful intent for maintaining company expectations. Lead seasonal store meetings involving educating sales staff on new product while revisiting and reaffirming core values of the company. Direct all merchandising and marketing of the store, including floor moves every 2 weeks along with additional seasonal changes. Education 2010 Bachelor of Arts : Sociology Stony Brook University － City , State , USA Member of LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports - soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients and customer service, Pricing ",BUSINESS-DEVELOPMENT +" SUPERVISOR Summary I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"". Experience January 2004 to January 2012 Company Name City , State Supervisor Worked on F/A-18C. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Applied or retouched paint, using brush. Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment. Regulated controls on equipment to cure and dry paint or other coatings. Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting. Mainly worked on Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop. January 2012 to Current Company Name City , State Administration Clerk Prepare, type, and route correspondence and reports. Organize and maintain files. Recieve office visits and handle telephone communications. Operate computers, word processing, and duplicating documents. Maintain records and other official publications. October 2013 to June 2014 Company Name City , State Aircraft Worker Worked on P-3s, T-34s, T-44s, and F/A-18s. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas. November 2014 to March 2015 Company Name City , State Aircraft Painter Worked on Boeing 737 - 777 and Airbus 320. Masked and covered surfaces not to be painted. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards. April 2015 to October 2015 Company Name City , State Aircraft Painter Worked on Airbus 319 & 320. Masked and covered surfaces not to be painted. Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Education Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate +*Intern Hours; 148 hours with Associated Painters Tulsa Welding School City , State Welding Certificate +Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) +Aviation Structural Mechanic Organizational Level Strand Class (40 hours) +Aircraft Corrosion (40 hours) +Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing ",AVIATION +" ACCOUNTANT Summary If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 01/2009 to Current Accountant Company Name － City , State Responsible for all aspects of accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report. Preparation of 1099-s. 01/2006 to 01/2009 Accountant Company Name － City , State Supervised, trained and managed a staff of four permanent employees, plus interns. Oversaw the general accounting department areas: accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card, lockbox and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash process. 01/2004 to 01/2006 Junior Accountant Company Name － City , State Responsible for all aspects of accounts payable and accounts receivable functions. Reorganizing and reconciling online based business transactions. Bank, credit card and other reconciliations. Month end analysis and closing. Managed and trained college interns. Preparation of royalty reports. Preparation of 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting - Present 2003 Sheridan Technical Center/US-Florida-Miami +Certificate - Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree : Business Administration Business Administration Reference Laurel Harris President at Stellarhead +(646) 382-8408 +David Walton +Vice president of Operation at Dogmatic +(917) 671-6798 Languages Fluent in Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0, ",ACCOUNTANT +" SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups. Core Qualifications Proven leadership in military and civilian occupations. Effective communication and interpersonal skills. Trained educator in identifying and servicing diverse learning styles. Advanced with IT Enterprise Networks. Advanced with Windows based operating systems. Advanced with Microsoft Office: Word, Excel, Access and PowerPoint. Experience in designing and supporting Database Information Systems (DBA). Experience in both commercial and academic technical writing. Certifications PRAXIS: Principles of Learning and Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale. •ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%). •Thesis: “ROTC & Military Education in the New Millennium.” Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors +Mortar Board Chapter Historian •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale. •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name － City , State Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner. Maintained mechanical functions and marksman qualification for the M16 service rifle. Trained in Infantry tactics according to Army doctrine on Fire and Maneuver. Sustained 24 hour readiness for training and deployment as part of a combined arms team. Provided leadership and training for subordinate soldiers in my charge. Maintained personal physical fitness for military duty. Battalion Soldier of the Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon. Medical retirement with Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 to Mar 2000 Company Name － City , State Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order. Data entry and procurement of commercial freight. Received, inspected, offloaded, warehoused and data entered commercial freight into inventory. Managed accounts and inventory for contract tools and equipment via database. Operated a vertical forklift. Processed defective product for return and reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998 Company Name － City , State Managed crew of 8 to 12 Stock Associates in general floor merchandising. Managedstore ""Pull Program"" for stock management and inventory control. Managed store ""Pick-it"" program for high value merchandise. Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas). Received, inspected, offloaded, categorized and scanned commercial freight into inventory. Operated a vertical forklift. Processed defective product for return and reclamations. Employee of the Month honors (twice). Supervisor: Edward Knight (no longer with company). Aviation Mechanist Mate, AD Mar 1988 to Mar 1996 Company Name － City , State Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance and safety inspections. Facilitated launch and recovery of aircraft as part of a ground crew. Handled and disposed of hazardous material in accordance with local, State and Federal regulations. Inventoried maintenance shop tools and equipment. Maintained personal physical fitness for military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary and reading comprehension skills. College level mathematics skills: Intermediate Algebra and Statistics. Collaborative and successful in team environments. Client/customer focused. Organized and task oriented. Professional, responsible and dependable. Typing (50 words a minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH) ",AVIATION +" ACCOUNTANT Summary Enthusiastic, knowledgeable professional with experience and proven success in program and project management, online and instructor led design, development and facilitation. Outstanding problem-solving skills, as proven through implementation of accounting software packages, significantly improving billing and reporting processes. Excellent management skills, encouraging career growth of subordinates through additional training and opportunities. Keep up-to-date with industry changes through professional affiliation. Core Qualifications Microsoft Office Suite +*VideoScribe Software +*PeopleSoft Finance Applications Professional Experience Accountant Senior Manager January 1995 to Current Company Name － City , State Project Management, Training Facilitation, Instructional Design and Development Managed the projects to design and develop the 1½ day instructor led training, Operational Effectiveness Phases I - IV for Select Service Assistant General Managers and Operations Managers, managing project milestones and coordinating resources. Currently developing Phase IV. Lead the design and development of the global Senior Property Executive Assessment training for Executive Recruiters. Developed the curriculum and training materials for the iT organization's professional development initiative. Lead the re-design and development of the global Interviewer Certification program. Managed the project to design and develop all training material for the myHR and PeopleSoft HRMS upgrade. Lead the re-design, development and program re-launch of the global At the Helm Front Office Leadership training program for the Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing and managing development resources and schedules. Designed, developed and facilitated instructor led and online classes for the organization's finance associates for Project Oceans and Project Eclipse. Delivered instructor led training to domestic and international audiences including the Change Management: The Fundamentals course. Client Relations and Program Management Learning representative to the Finance discipline, performing needs analysis and advising on learning strategies and training design and development for finance personnel. Coordinated the logistics for Headquarters training programs, including managing the instructor cadre, setting annual training schedules and booking and setting up training facilities. Designed and analyzed program evaluations using Vovici and Metrics That Matter software, with a view to making improvements in training offerings. Marketed the training program to potential participants to encourage associate engagement and development. Accounting Prepared financial statements. Liaised with international hotel controllers and regional office personnel pertaining to billing issues, often referencing original contracts to provide validity of costs. Analyzed profits and losses for various international regions, with an emphasis on explaining variances in actual to budgeted results. Managed staff of three accounting assistants, hiring, performing reviews, and molding their careers through appropriate training. JANET A. STRUDWICK, PMP® CPA PAGE 2 Implemented the International Fee Revenue Database and PeopleSoft billing module, replacing manual system, by entering data and testing over eight months, ensuring execution of billing in two days, rather than two weeks, thus resulting in more timely invoice delivery, payables receipt and robust financial reporting. Instructional Designer/Training Manager/Database Manager/Senior Accountant January 2003 to January 2004 Company Name － City , State Online Course Instructor January 1993 to January 1995 Company Name － City , State Education and Training Master of Science : Education , 2003 CALIFORNIA STATE UNIVERISTY, HAYWARD － City , State GPA: GPA: 4.0 Education with, and option in Online Teaching and Learning Creating Effective Collaborative Learning Experiences GPA: 4.0 Bachelor of Science : Accounting , 1993 UNIVERSITY OF MARYLAND, COLLEGE PARK － City , State Accounting Bachelor of Science : Business Administration , 1983 COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY － City , Jamaica Business Administration Publications California Virtual Campus The Issue of Gender in Online Teaching and Learning,"" April 2003 Managing Conflict in the Online Classroom,"" March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, and How to Make it Effective,"" March 2003 Skills Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design and development, training material, training programs, upgrade, view Affiliations Project Management Institute +*Member of the Association for Talent Development (formerly ASTD) ",ACCOUNTANT +" HR SERVICES REPRESENTATIVE Summary A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented. Key Skills Excellent telephone manner and high standard of communication skills. Able to deal with highly confidential matters professionally & discreetly. Strong communicative, interpersonal, team-building, and leadership Highly developed written, verbal and presentation skills Good computer skills with an excellent knowledge of Microsoft Word and Excel Possess a proactive, positive and confident attitude Professionals in Human Resources Association Recruiting and selection techniques Experience 10/2012 to Current HR Services Representative Company Name － City , State Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties: Process the enrollment of new recruits Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Process all requests for enrollment, updates, changes and claims to Group Benefit Plans Process application for Leave and provide information to staff and managers as requested Making sure that any promotions, transfers and pay increase take effect as planned. Prepare job status and reference letters as requested by employees on a weekly basis Set up and maintain correct records of employees within system databases. Providing employment references for past employees Prepare Offer Letters and Employment Contracts for Employees Conducting pre/post-employment checks: reference and security checks for job applicants Process all staff and status changes Register new employees to Company's time clock system Prepare company ID's for all Employees Process application for Leave and provide information to staff and managers as requested Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries Scan and attach all documentation relating to an employee to an electronic file Ordered stationery supplies Filed documents on a daily basis Photocopied and faxed documents Assisted with the packaging of payslips Prepared the Haulage and Contractor payrolls on a weekly basis 05/2010 to 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City , State Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties: Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group Batched teller transaction vouchers daily Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society Filed and prepared loans vouchers for dispatch daily Prepared daily listings for the content of the Cash Deposit Box Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc. Assisted with the registration of our members on the concierge queue Assisted with the retrieval and faxing of signature cards and other documents as requested Prepared letters to customers and suppliers as directed Education 2019 BSc : Human Resource Management University College of the Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One : General St. Jago High School － City , State , Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society - Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word ",HR +" MEDIA ACTIVITIES SPECIALIST Summary Multi-Tasking Media Relations Results-oriented Strategic Initiatives Event Planning Writer & Editor Manager/Supervisor Flexibility Adaptable Highlights Greatly improved media coverage of press conferences and other events on campus Increased the frequency of newspaper, radio and television interviews featuring Chattanooga State administrators, faculty and staff Hosted popular television show that focused on campus and community events (1997-2004) Commissioned by local State Representative to produce a historical documentary on African American in the Tennessee Legislature from Reconstruction to Modern Times (2004) Created on-site Spanish language classes for Emergency Room personnel in local hospitals when Spanish speaking population began to expand in the area (1995) Accomplishments Led Chattanooga State to receive National Awards, the Bronze Paragon Award in 2012 from the National Council for Marketing and Public Relations (NCMPR) for Degrees That Work 1 & 2 in the Radio/Advertisement/PSA Series category Silver Paragon Award in 2011 from NCMPR for The Power of Achievement in the Electronic Viewbook category Wrote and produced 2010 NCMPR District level winners, Online Orientation in the Online Services category won the Gold Medallion ; The Early College Video in theCollege Promotional Video category won the Silver Medallion ; the five commercial series, Thanks , won the Bronze Medallion in the Video Advertisement/PSA Series category Experience 09/2013 to Current Media Activities Specialist Company Name － City , State Organize major campus events by overseeing security, media services, food services, and marketing. Notable speakers in the past have included Neil de Grasse Tyson, host of Cosmos: A Spacetime Odyssey, and theoretical physicist, Dr.Michio Kaku. Assisting academic departments with minor events such as conferences and speakers that require smaller venues. Create videos for various departments on campus for academic and recruitment purposes. 03/1996 to 08/2013 Marketing Coordinator Engaged in strategic planning with deans and department heads to increase enrollment and public awareness of new academic programs Utilized focus groups, surveys, and other market research and analysis tools to develop strategy Supported branding via press releases, copy for radio and TV ads, extensive website content and print ads, brochures, fliers, posters, and billboards Managed advertising budget for print and electronic media up to $500,000. Proofed and edited materials for publication Supervised staff of seven comprised of three graphic artists, three web designers, and the office manager Recruited and mentored students who represented the college at special events Wrote scripts and recruited talent for the College's radio and television commercials Worked with local production companies to create commercials for TV and radio Developed scripts for recruitment and instructional videos for various academic departments Produced a series of ""How To"" videos to guide students through the registration process for the Student Services department Commissioned by local state representative to produce a historical documentary on African Americans in the Tennessee Legislature Increased media presence at press conferences and other campus events Hosted television show that focused on campus and community events on cable channel dedicated to education Increased the frequency of newspaper, radio and television interviews featuring administrators, faculty, and staff members Designated as the contact for area journalists and served as spokesperson when needed. 03/1994 to 03/1996 Continuing Education Coordinator Created personal interest classes that appealed to and met the needs of the community. Recruited instructors, organized schedule, and marketed courses. Organized first Spanish language classes for ER personnel in local hospitals. Skills academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts, strategy, strategic planning, television, website content Professional Affiliations National Council for Marketing and Public Relations (NCMPR) Tennessee College Public Relations Association (TCPRA) Lookout Chapter of the Public Relations Society of America American (PRSA) Advertising Federation Chattanooga (Ad Fed) Tennessee Screenwriters Association Education 1994 Master of Arts : Radio, Television & Motion Pictures University of North Carolina － City , State Radio, Television & Motion Pictures Writers Guild of America Internship, Star Trek: Deep Space 9 , Paramount Pictures, Los Angeles California, Summer 1993 1975 Bachelor of Arts : Human Services University of Tennessee － City , State Human Services M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment in International Living trip to Italy Summer of 1973; Operation Crossroads to Africa travel to six West African nations during the summer of 1972; Resident Assistant 1975 Interests Writers Guild Board of Directors (2011-2012) Sanctified Sisters Performing Ministry, Executive Director and Founder Howard High School, Class of 1971, President and Reunion Chairperson 2001-2011) Murray Hills Neighborhood Association Board (2009-2011) Hillcrest Elementary School PTA, President (2009-2010) Moccasin Bend Council of the Girl Scouts of America, Leader, Brownie Troop 875 (2007-2009) ",DIGITAL-MEDIA +" LIBRARY AIDE ( FULL-TIME) Professional Summary High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of relevant hands on experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also, capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel in customer service Ability to multi-task Work well independently with limited supervision Ability to take directions well Ability to prioritize and remain focused on the essence of an issue Proficient at learning new concepts Exhibits self-motivation and a positive attitude Adapts well to changing conditions Experience Library Aide ( full-time) June 2009 to Current Company Name － City , State Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided. renew materials and also answer questions concerning accounts over the phone. discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches. responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts. responsible from searching for claims return items and from time to time tracer and router. Created and managed an Excel document to allow out- of systems items to be efficiently accounted for Route out-of-system book back to there proper location/ owing branch devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division. Voting System Technician (VST) November 2014 to November 2014 Company Name － City , State responsible for setting up the ADA iVotronic unit and the DS200 optical scanner responsible for and trained to open, troubleshoot, and close the equipment on Election Day. instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot. The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day. They will make contact with the clerk to set up the precinct. Election night, specific materials must be returned by the VST back to the Regional Site. Public Service Intern June 2008 to April 2009 Company Name － City , State Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Performed copying and filing duties Assisted supervisor with projects Assisted with archiving county records Assisted with creating the annual maintenance budget Assisted with payroll preparation Created and maintained tables and spreadsheets to track a variety of maintenance activities Greeted visitors, answered questions, and provided directions Answered multi-line telephone, routed calls, and took accurate messages Assisted staff in reception area Sorted mail, and photocopied documents for service coordinators Distributed incoming mail and processed outgoing mail Presented ideas both orally and in writing Learned and used various computer programs and other information technology Learned the value of hard work and persistence Devised means of dealing with extra stress associated with multiple demands Encourages effective teamwork Met the needs of both the organization and the employees when possible Researched, investigated, and compiled information Identified and combined a variety of resource materials into final copy Demonstrated convincing public speaking Culinary Arts August 2007 to June 2008 Company Name － City , State Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition. Knife skills Nutrition Food safety and sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution of basic food preparation Taste, Proper Seasoning, and Consistency) Presentation Degree of doneness/ Proper Cooking Provided Sunsational service while working under pressure within a given time frame Women of Tomorrow (W.O.T) Mentor Group October 2004 to June 2008 Company Name － City , State Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities. Assessed and evaluated situations effectively Ensured that tasks were completed on time Interpreted rules and regulations Used integrity in decision-making Expressed ideas and thoughts based on facts Instilled self-confidence and self-esteem in others Demonstrated flexibility and commitment to change and learning Hair Stylist August 2007 to May 2008 Company Name － City , State Maintained a comprehensive understanding of the hair care industry and business operations. Set goals and follow through Quick thinker Creative Displayed understanding of, and respect for, people from diverse backgrounds Listened actively and attentively Coordination - Adjusted actions in relation to others' actions. Tolerance due to time consuming styles Education High School Diploma : Culinary Arts , 2008 McFatter Technical HIGH School － City , State , United States Culinary arts certification Professional Affiliations Spirit committee   The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team.   Our goals are to   •Support existing programs at South Regional Library •Provide opportunities for staff and faculty to interact socially •Provide wellness programming for students, staff, and faculty Accomplishments Summer Youth Feeding Program   Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children. Generated a series of different activities for entertainment served free food to the community 18(yrs) of age and under   Out of System Books   Created an Excel document to keep track of all books and other materials returned to our branch location accidentally Documentation   Wrote and edited documents to keep staff informed on policies and procedures and current status of particular items.     Interests Skills Credit, Page ",ARTS +" I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, +customer-oriented Healthcare Administrator with a background in primary care and  experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club +Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader  Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven ​ Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization.  Established production schedules and communicated project to stakeholders.  Increased patient traffic by 5%  Managed all social media forums, including the company website, social networking applications and message boards.  Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced +costs. Developed a system of staff communication that ensured proper implementation of treatment plans and +comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.  Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills + Electronic + Medical Database + Microsoft + PowerPoint + Microsoft Excel + Microsoft Word + Microsoft + Publisher + Adobe + Dream Weaver + Adobe Photoshop + Microsoft + Outlook + Windows + Adobe Premiere + Adobe Acrobat + GIMP + Adobe Reader + Community Service Food Drive, Mount of Salvation Church, 2012   Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016  Volunteer, White Rose Senior Center, 2016 - 2017   ",HEALTHCARE +" ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program ",PUBLIC-RELATIONS +" CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who +excels at prioritizing, and completing multiple tasks simultaneously. Committed +to delivering high quality results within a timely manner, with little to no +supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency +Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current  Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission +objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner ",AVIATION +" LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills ",CONSTRUCTION +" COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid  South Carolina  driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen +Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer ",ARTS +" SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated ""Caught You Serving"" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for  attracting and retaining  including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a ""Let's Break for Customer Service"" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills + + + +Proficient +in Microsoft Office and HRIS systems. Extensive HR experience including +strategic talent acquisition, orientation, benefits, compensation, employee +retention, training and development, employee relations, labor laws, and implementing +compliance, policies and procedures. Expertise in management, analysis, researching +market trends, performance improvement, and forecasting. Excellent +interpersonal, coaching, and conflict resolution skills. + + ",HR +" DESIGNER / TECHNICAL DESIGNER Summary Creative fashion designer with background in the catagories of swim, intimate apparel, loungewear, and sportswear. Experience designing wovens and cut and sew knits, creating technical drawings and packages. Excellent time management, organizational skills, and work ethic. Highlights Detailed technical sketches Technical packages Line sheets Garment Fittings Garment specing Correspondence with overseas vendors Accomplishments Co-founded Ulihu, a men's and women's underwear and loungewear company. Oversaw design and technical design of all pieces and managed production in New York City. Experience Designer / Technical Designer January 2013 to August 2015 Company Name - City , State Responsible for research, development, and design for each season Prepare technical packages for all styles (Excel & Illustrator) Source and place orders for all fabrics and trims for sampling and production Oversee domestic development and production - all in NYC Communicate with factories to ensure proper fit and construction as well as maintaining timelines Attend all fittings - Responsible for overall fit of product Review and approve all samples (Fit, Pre-pro, and T.O.P.). Costume Designer and Wardrobe Supervisor June 2001 to August 2015 Company Name - City , State Presented and finalized costumes for all characters. Purchased and/or made all costumes, within agreed upon budget. Fit all garments and made alterations. Created costume plot from script using Synch OnSet. Facilitated loans from several designers and showrooms. Production Assistant October 2012 to March 2013 Company Name - City , State Assisted in product development at all stages of sportswear. Daily Correspondence with domestic factories in New York City garment district. Attended fittings and took notes. Made all updates to sketches for technical packages and relayed changes to vendors. Created line sheets and mailers to send out to buyers. Associate Designer April 2010 to October 2012 Company Name - City , State Ralph Lauren Sleepwear / Loungewear Responsible for design development of FOA and FOE loungewear programs as well as assisting head designer in development of Lauren Sleepwear line. Research and develop existing and emerging concepts and trends as inspiration for color, fabric, and silhouette Use research to develop seasonal trends and produce product presentations including color boards, concept boards, print/story boards, and full figure / flat sketch designs to help sell concepts to buyers Partner with Merchandising to edit line Create detailed flat sketches (using Illustrator) from illustrations or mock ups for tech packs as well as catalog and line sheets Prepare and pass design detail sheets and trim sheets for all designs to technical design Work with technical design to achieve highest quality and best fit possible Responsible for administration and follow up of product design process including daily communication with multiple overseas vendors to ensure product development for all design related questions Attend all prototype and pre production sample meetings to review garments and note changes Participate in fittings - make revisions to sketches and design packages as needed Create and manage trim sheets, line sheets, boards, seasonal books, and tear books. Assistant Archivist May 2009 to August 2009 Company Name - City , State Photographed and described all incoming assets from designers - vintage/inspiration and prototype/heritage pieces. Assisted designers in searching and pulling garments to fit a particular theme or query - style, cut, color, print, or detailing. Created mood and detail boards from garments in archive for designers as requested. Assistant Designer August 2006 to October 2008 Company Name - City , State Assisted designer through all phases of the design process from concept to creation Created detailed flat sketches with specs (by hand and computer - Adobe Illustrator) Completed all initial stages of product development including tech packs, cutters must and issuing style numbers Attended fittings, took notes, and communicated all updates to patternmakers Communicated with head patternmaker and seamstresses on a daily basis to oversee production of orders Created line sheets and invoices for wholesale orders, and researched new stores for future sales Maintained fabric library and sourced new vendors when necessary Consulted clients concerning style, fit, and color Oxford / Li & Fung / March 2006 - August 2006 / Assistant Patternmaker - Women's sportswear division General Assistant to nine patternmakers in large sample room Assisted patternmakers in draping and revising patterns after fittings Transferred patterns from muslins to paper and ensure guideline specs according to tech packages Responsible for specing all incoming sample garments. Education Associate of Applied Science : Fashion Design F.I.T - City , State BA : Eastern European Studies Saint Edward's University - City , State Computer Skills Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Office ",DESIGNER +" ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)  Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.   Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of  communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes  Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests   Design safe and effective  strength training, cardiovascular and flexibility programs based on client goals     Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year  Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) -  Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735 ",FITNESS +" TEAM MEMBER / PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control + Product Pricing +DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of +performance excellence achieving or surpassing corporate goals for sales, operations, Merchandise +customer service, and safety standards. Replenishment +· Foster cooperation and build trusted relationships with clients, staff, and management. Staff Training +· Train staff on club procedures, company policies and practices, and computer usage. Team Leadership +· Provide analysis and resolution of internal organizational issues and problems. Cash Accountability +· Computer literate...adept at using proprietary systems for appointments, A/R, program Payroll/Timekeeping + registration, and customer accounts. Kronos payroll system. Accounts Receivable +· Tactful and calm when dealing with sensitive situations and resolving patron issues. + Financial Reporting +· Solid work ethic; meticulous organization; pride in work; positive can-do attitude. + OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 to Current Team Member / Pricer Company Name － City , State Set up store prior to grand opening. Selected products to be sold. Priced accordingly. Placed product to the sales floor. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Organized the store by returning all merchandise to its proper place. 01/1990 to 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and +Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention. Influenced prospects, sold memberships and accounted for cash/credit card receipts. Conducted facility tours and new member orientations; developed new member fitness goals. Scheduled appointments and registered patrons for classes, personal training, and fitness sessions. Drove revenue growth through referrals by building positive and enduring relationships with members. Processed all contracts, payments, and membership corrections. Programs + Oversaw entire program schedule, ensuring instructors' commitment and participant registration. Monitored program enrollment to ensure profitability. Personal Training + Monitored new memberships to ensure participation in new member session with a personal trainer. Identified and communicated customers' needs to personal trainers. Accountable for a $20,000 monthly budget. Sold individual personal training sessions to customers. Retail Sales + Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise. Maintained proper levels of inventory to meet customer demands. Opened, closed, and balanced POS system on a daily basis. Scheduled nursery personnel, monitored attendance, and evaluated performance. Enforced company policies to minimize risk potential. Maintenance + Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability. Scheduled and monitored nightly facility cleaning. Responded immediately to emergency situations and prepared and submitted timely accident reports. Staff Management + Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards. Coached and mentored employees to contribute to club's success. Conducted ongoing staff training. Operations Management + Organized department schedules to ensure adequate coverage and efficient operations. Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals. Previous Experience includes various management roles for Chicago Health Club. Educational Background Business Administration curriculum +Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting. Moraine Valley Community College － City , State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer ",FITNESS +" OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.  Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic. ",ADVOCATE +" CONSULTANT Career Overview Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation and Support Remote systems support Network asset management Accomplished with mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 to October 2014 Company Name － City , State Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network. IT Director August 2009 to August 2012 Company Name － City , State IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions. Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions. Sales / Webmaster September 1999 to May 2000 Company Name － City , State Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software. Business Center Manager January 1999 to December 1999 Company Name － City , State Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center. General Manager May 1997 to December 1998 Company Name － City , State Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers. Sales / Purchasing January 1996 to April 1997 Company Name － City , State Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers. Education and Training Bachelor of Science : Psychology , 1993 Nyack College － City , State Candidate for Degree ",CONSULTANT +" SALES Summary I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 to August 2007 Sales City , State Responsible for sales and marketing Fresh meat products and keeping accounts in balance. Responsible for resets,new store openings. Company Name April 1997 to May 2004 sales and marketing City , State Responsible for ,Package meat products and keeping accounts in. balance. Responsible for cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 to March 1996 Key Account Sales Representative City , State Promote and market Sunnyland products in Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education and Training Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer +literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales ",SALES +" CLASSROOM TEACHER Professional Summary Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience. Skills Microsoft office with modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid and BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher , 08/2014 + to 06/2017 Company Name – City , + State Performed all aspects of classroom management  Instructed students and provided individual support as needed. Documented attendance, assignments, grades and participation. Planned lessons, activities and trips to cover all required course material. Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Developed activities and integrated technology to diversify instruction. Met with parents to resolve conflicting educational priorities and issues. Created new lesson plans based on course objectives. Classroom Teacher , 08/1998 + to 06/2014 Company Name – City , + State Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Administered quizzes and tests to assess student understanding of material. Documented attendance, assignments, grades and participation. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. Served on School Affiliation Board and revised the institute's policies and rules. Created new lesson plans based on course objectives. Met with parents to resolve conflicting educational priorities and issues. Classroom Assistant , 08/1989 + to 06/1998 Company Name – City , + State Maintained student safety in classroom and outside environments. Documented behaviors, interventions and results. Met with team of professionals from different disciplines to implement comprehensive action plan. Worked with individual students to provide personalized educational, behavioral and emotional support. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Prepared instructional materials for group and one-on-one use. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest. Interests Education/Parenting Teacher Activities:  South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor  Prom Coordinator  and Junior Class Sponsor  Volunteer at Boys and Girls Club of Rock Hill  Detention Hall Teacher  Progressive Planning Committee  Emergency Action Team Member  First Responder Team Member Education Masters of Arts : Teaching Social Studies , + May 2018 Winthrop University - City , + State Teaching Social Studies GPA: 3.8 Bachelor of Arts : Sociology , + June 1998 Coker College - City , + State Sociology GPA: 3.0 April 2018 Rock Hill High School - Northwestern High School - City , + State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences +Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development. Targeted Development +Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. Student Mentor +Volunteered as temporary student guidance counselor to help resolve student personal issues. Curriculum Implementation +Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education. Certifications SC  Certified SCST Read to Succeed certification First aid and CPR certified ",TEACHER +" SALES ENGINEER Summary I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 to May 2017 Company Name － City , State Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions. Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends. Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives. Perform current state reviews and future state recommendations to enhance productivity and increase ROI. Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner. Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers. EHR Application Specialist April 2014 to March 2016 Company Name － City , State Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process. Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times. Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 to January 2014 Company Name － City , State Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients. Understand the varied needs of and specific business objectives/goals of Client. Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize. Perform regular quality checks (QC) of large data sets and large data loads through Oracle. Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables. Manage deliverables and requests for new retailers, items and data coverage. Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping. Education and Training B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6) Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71 Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints +*Gain communication and relationship building skills while interacting with members during event setups +*Market events through social media, while marketing the brand through self-branding Interests SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. Languages Trilingual - English, Hindi, and Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, and Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5 Data BI Tools: Tableau, R, SAS, and Excel Database Tools: MySQL, Microsoft SQL Server, and Oracle Network Software: Citric and MS Remote desktop CRM Applications: Salesforce, and Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. ",SALES +" DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, and Social Media. Experience July 2012 Company Name － State optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs. Determining the effectiveness of territory by analyzing and targeting special segment of sales reports. Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies. Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million. Initiated, calculated and reported upon a quarterly productivity analysis. Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control. Director of Business Development May 2014 to Current Company Name － City , State Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals. Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress. I coordinate and lead the sales pursuit process. I developed the new business from new customers, and expand existing client relationship. Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives. Maintence Operations study in a high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading the diagnostic and design phases. Fundraisor Director September 2012 to March 2014 Company Name － City , State Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation. Using proactive skills and extensive network by seeking new and expanded opportunities to generate new proposals based on mission and goal statement of organizations' guidelines and interest. Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis. Take the lead in developing new fundraising sources. Work closely with the Executive Director to increase profile and enhance our reputation within the donor community. May 2001 to January 2012 Company Name Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001). Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004). Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008). Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics. Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters. Education Associate of Arts : May 2011 MIAMI DADE COLLEGE － City , State GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 : December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City , State Bachelor of Science : Hospitality and Tourism Menagment Finance , December 2012 GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent in English, Croatian, and Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa). ",BUSINESS-DEVELOPMENT +" ACCOUNTANT Summary Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Experience 01/2014 to 06/2015 accountant Company Name - City , State Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Aligned all financial activity with the regulations of the GAAP. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers. 04/2013 to 11/2013 marketing and sales Company Name - City , State Contributed to relevant conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Coordinated pre-show and post-show activities at trade shows. Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking. Presented on current promotions to the public at events and tradeshows. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Successfully interacted with customers and retail buyers to expedite orders. 01/2012 to 01/2013 customer service Company Name - City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 01/2010 to 08/2011 administrative assistant Company Name - City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Education 2013 Associate of Arts : international business MAKERERE UNIVERSITY BUSINESS SCHOOL - City , State , uganda Coursework in Business, Marketing and Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional and friendly Careful and active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills. ",ACCOUNTANT +" SENIOR CONSTRUCTION & SAFETY PROJECT MANAGER Summary To obtain a project management, sales / marketing, construction management position where I can fully utilize my education, training and experience while making a significant contribution to the success of my employer. Result oriented professional with over 30 years in construction management, highly developed oral and written communication skills, and a progressive track record of success. Proven ability and effectiveness in construction market, Lease negotiation, budgeting, design, development, and on-going maintenance of sites. Experienced by graduate business degree, professional leadership and community developments. Recognized by management for thoroughness, meeting due dates and being a team player. Skills Microsoft office, Propricer, Timberline, Peoplesoft and Deltek Costpoint Experience 05/2005 to Current Senior Construction & Safety Project Manager Company Name － City , State Responsible for oversight of complex construction projects within the assigned region, including planning, approval and construction. Working hand-in-hand with Equity Developers and Equity Development Partners, Asset Managers, Operations, and general contractors, the Senior Construction Manager to assure the company's equity investment in long-term hold oriented design decisions is executed and construction issues are resolved appropriately. Responsibilities include all construction operations, such as overall budgeting, cost control, construction techniques and product quality. Oversee all aspects of the construction process ensuring that both the health and safety of project plans are implemented and that each project is completed in time. Support all project team members, including Superintendent, and Field Personnel, in the management of safe, profitable projects. Manage site safety and security of project following OSHA guide lines and ensure adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Ensure support personnel working under PM's supervision are fulfilling their duties to progress the project schedule, track production and quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc. Monitor compliance to all applicable health and safety requirements. Conduct safety meetings, train, and supervise safety audit teams. Thorough review of contract and specifications when awarded new projects. Delegate to support staff to ensure all required submittals, testing requirements, close-out requirements are identified and submitted/completed. Immediately notify +supervisor and senior company management personnel when any major problems develop on contracts. Inspect and monitor construction sites to ensure adherence to safety standards, building codes, and specifications. Produce reports required for monthly PM Progress Review Meetings with company executives and CFO. Report to senior management on the profitability of all projects. Produce and negotiate change orders with Project Owners. Manage scheduling and billing of all subcontractor's work. Negotiate changes with subcontractors. Submit monthly billing projections for all projects to the CFO and senior management. Thoroughly review all material invoices for the projects. Check all subcontractor invoices when received. Interface with client safety & health department on site safety & health issues and coordinate preventable measures. Conduct New Employee Site Safety Orientation and provide training. Set up and maintain positive cash flow on all projects. Ensure monthly invoices and submissions to the owner are submitted at the time required in the specifications. Verify we are being paid by the owner on all items for which the subcontractor is billing. Also, verify subcontractor's cost is properly entered and ensure accuracy of the invoice. Investigate all safety incidents, conduct root cause analysis and provide appropriate reporting. Participate in safety planning meetings with regional managers and other company professionals. Develop and implemented site safety orientation required for site access. Participate in required meetings (owner meetings, in-house progress meetings, subcontractor meetings). Prepare project letters and other correspondence. Thoroughly review any correspondence produced by project support staff prior to its distribution. Support the company's safety program, including attendance at weekly safety meetings. Assist estimating with the review and bidding of new projects. Ensure that any job delays that occur on my projects which are outside our control are documented for possible future claim to the owner. 02/1991 to 05/2005 Senior Project Manager Company Name － City , State Provided in-depth analysis of the top five multi million dollars contracts with the Federal Government. Report to the President of operations; oversee contract that included CP (Cost plus), T&M (Time and Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) and CPAF (Cost plus award fee). Subcontractor invoices and contracts modifications. Provided complex financial reporting for program review by upper level management. Ensured company and subcontractors are in compliance with all applicable laws and regulations. Reduced staff training fees by thousands of dollars each year by introducing in-house training versus external contract training. Oversee both direct and non-labor expenditures while providing financial guideline to project managers. Preparation of project close out packages and dramatically streamline operations and inventory. Management of on-site personnel, Worked alongside personnel through project completion. Initiated projects based on customer orders and identification of system deficiencies. Managed and researched commitment /obligation information to ensure the timely and accurate financial data. Responsible for providing financial planning and budgeting. Performed analysis and prepared reports in order to ensure that contracts are within negotiated budget and client Cost control guidelines, Audited and compliance control method implementation. Reviewed projects with Architects and investors. Planned and successfully managed the pricing of small and large complex multi-year contract that included direct labor, fringe, corporate and site overhead, G&A cost and fee. 10/1984 to 02/1991 Operations Manager Company Name － City , State Led construction group that included managers, supporting staff associates in operating several construction project that included painting, Apartment building renovations and hotels projects worth about $20 million dollars of contracts. Evaluated projects performance factors, performed on site property inspections and reported on findings, performed field inspection for on- going projects and reviewed budget allocations to assist project managers in decision makings to avoid projects overrun. Monitored compliance to all applicable health and safety requirements. Ensured Adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Conducted safety meetings, trained, and supervised safety audit teams. Estimated projects with line item estimates created in excel workbook. Responsible for visiting job sites and following OSHA approved site safety plan. Significantly improved investor reporting by development and implementation of compliance tracking system. Inspection for building departments, punch list creation and completion. Managed site safety and security of project following OSHA guide lines. Scrutinized submitted time sheet from sub-contractors for accuracy. Conducted property site visits, reviewed third party inspection reports and provided technical assistance. Ensured that insurance payments and renewal are paid on time for new and on-going projects. Evaluated projects performance factors. Ensured that all construction projects achieve or exceeded the projected time. Closed out projects on a timely basis and coordinated / prepared final billing. Developed projects tracking system. Analyzed job cost and risk management effectively. Responsible for weekly safety audits and developing safety summaries, reporting directly to upper management. Updated weekly time sheet and briefing of progress report with Micro soft outlook slide to Management. Budgeting, construction disbursements, resolving and ensuring full financial compliance. Education and Training 1984 Bachelors of Science : Marketing Southeastern University － State Marketing 1986 Masters of Business Administration : Finance Southeastern University － State Finance Member: American Painting and Decorators of America. Certification: +* Blue print reading certification +* OSHA Certification Skills streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline Activities and Honors Construction Industry Research and Information Association  ( CIRIA ) American Painting and Decorators of America. American Council for Construction Education ( ACCE ) ",CONSTRUCTION +" CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management. Highly motivated, with Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained in emergency response CPR certified Expertise in hydraulic and pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent in Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded the Army Achievement Medal. Received Global War on Terrorism Service Medal. Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments. Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 to March 2015 Company Name - City , State Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers. Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging. Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles). Areas of expertise included personnel management, logistics, and operations. Senior management level, gained considerable responsibility for strategic planning and tactical application. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Cashier October 1999 to May 2001 Company Name - City , State Customer service. Applying basic computer skills. Greet customers, account for purchases and accuracy of. customer orders, handle money. Assist in food preparation. Additional job duties include answering questions about. menu items and reviewing restaurant policies and services with customers. Training new employees with hands-on. computer instruction and audio/visual orientation with a hiring manager. Education High School Diploma : 2001 Miami Northwestern Senior High - City , State Additional Information Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting ",CONSTRUCTION +" SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising   Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate  Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications  strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign ",PUBLIC-RELATIONS +" LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website ",DESIGNER +" PREMIUM CLUB CHEF Executive Profile Creative, desire for perfection, dedication to the profession and the art while at the same time effectively balance profitability.Twenty three years professional experience as a dynamic, resourceful and skilled Chef with a proven success record in many dynamic venues and assignments. Skill Highlights Food cost control specialist Special dietary needs expert Proven leadership skills Skillful kitchen staff trainer International culinary skills Strong customer relationship builder Core Accomplishments Consistently stayed under monthly controllable expense budget. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels. Created and explored new cuisines. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Professional Experience Premium Club Chef 01/2014 to Current Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversee a fine dining venue that seats 300 offering an ala carte menu and a daily Chef's Table, an all-inclusive area with guest seating of 240 and a daily Chef's Table, a fast casual venue that seats 140, as well as the pastry department which supplies scratch made pastries for club level and all suites. Change menus daily for each outlet and pastry menu for each home stand. Responsible for all non-game day catered events and in-park game day events. Travel to other venues assisting in high profile events and play-off games. Oversaw 40 cooks and 2 Sous Chefs as part of overall back of the house operations. Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Designed kitchen and set up pastry department operations. Developed menu and implement new items for home stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Hired and trained staff of 9 to correct facility procedures, safety codes, proper recipes and baking techniques. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Consistently adhered to quality expectations and standards. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Developed own methods and recipes to create tasty vegetarian/vegan cuisine. Developed variety of menu items catering to customers with food allergies and diet restrictions. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff. Ordered and controlled food inventory. Oversaw 30 cooks and 2 Sous Chefs as part of overall back of the house operations. Hired and trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale which included wedding cakes, candies, savory pastries and other baked goods. Consistently adhered to quality expectations and standards. Hired and trained staff of 19 food preparation employees. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills budgets, inventory, sophisticated seasonal menus, public relations, quality, motivated leader ",CHEF +" HEAD CHEF Summary Mature college student. Interested in part time work in areas such as retail, health services, security, information technology, and food services. The past six years I have been involved in a men's mentor group named BoyzN2Men. As a high school student I started as one of the entry level attendees and worked my way to one of the top officers of the core. The program has taught me the importance of responsibility, accountability, integrity of character and other virtues of life that will help me in the work place. During my high school senior year I was actively involved with the student government association (SGA). I was the secretary of arms, highly reliable and very attentive during my time as the active secretary. Also have experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Highlights Microsoft Word, Excel and PowerPoint *Proficient with Internet and Adobe Software Reliable and punctual Neat, clean and professional appearance Engaging personality Excellent multi-tasker Restaurant management Math and language skills Comfortable standing for long time periods Experience Company Name City , State Head Chef 07/2012 to 11/2015 Promptly reported complaints to a member of the management team. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Communicated clearly and positively with co-workers and management. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Company Name City , State Manager 07/2010 Worked on a Building campaign and domestic tasks. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve service issues. Company Name City , State 01/2010 to 01/2011 Worked directly with customers and employees Attending to front desk and answering calls Engaging in invigorating task in the workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e. create/distribute marketing tools to attract customers Maintain floor equipment. Education Graduate 2012 Watkins Mills High School , City , State Academic Achievement Award Bachelor of Science : Computer Science 2014 University of Maryland College Park Attended Towson University (2014) Interests BoyzN2Men Youth Leader, 2009 - 2011 +*Basketball Team +*Very active Community Member Additional Information Activities +*BoyzN2Men Youth Leader, 2009 - 2011 +*Basketball Team +*Very active Community Member Skills Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator ",CHEF +" OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers. + * Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking. + * Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel ",CONSTRUCTION +" ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Well-informed accountant adept at supplying quick responses to financial inquiries from internal management and potential clients.Creative accountant equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes. Highlights Periodic financial reporting expert Invoice coding familiarity Strong communication skills General ledger accounting skills Complex problem solving Account reconciliation expert Experience Accountant July 2012 to October 2015 Company Name － City , State I have worked at Shantilal Gala & Company (Nairobi, Kenya) which is an Audit firm, since 2nd July 2012. I was employed as an Accountant in the Firm. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of p weekly and monthly. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Collaborated extensively with auditors during preliminary and year-end audit processes. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Collaborated extensively with auditors during preliminary and year-end audit processes. Education Select One Bachelor of Arts : Business Studies , 2014 University of Greenwich － City , Kenya Completed the Bachelor's degree in Business of Arts - BA Honors Business Studies achieving a Second Upper Class Honors. The units included in the Academic Session (2012/2013) are as follows: > Managing Strategy - involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes. > International Business Management - involves the understanding for an international career in various industries. Today's world revolves around business. Networking on a global scale and recognising opportunities, or creating them yourself. International Business Management brings one a step closer to success on an international level. The units included in the Academic Session (2013/2014) are as follows: > Small Business Development - involves the process of how to own corporations, be into partnership and become a sole proprietors. These kind of developments are common in many countries, depending on the economic system in operation. > PPD3 - Thematic Independent Study - the research and critical thinking skills from Personal and Professional Development (PPD) 2 and build upon their research proposals. This unit helped me to understand the intricate relationship between theory and practice. Improved my self-management in terms of time, planning, behaviour and motivation. Association of Business Executive : Business , 2013 Oshwal College － City , Kenya Completed the Association of Business Executive. This associate had levels and units as follows: Certificate in Business - Level 3 includes the following units: > Introduction to Business. > Introduction to Quantitative Methods. > Introduction to Accounting. > introduction to Business Communication. Diploma in Business Management (Higher) - Level 5 includes the following units: > Human Resource Management. > Managerial Accounting. > Marketing Policy, Planning and Communication. > Organisational Behaviour. > The Business Environment. > Economic Principles and their Application to Business. > Financial Accounting. > Quantitative Methods for Business and Management. Diploma in Business Management (Graduate) - Level 6 includes the following units: > Corporate Finance. > Corporate Strategy and Planning. > International Business Case Study. > Managing in Organisation. > Strategic Marketing Management. Interests Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008. Outstanding Performance as a Class monitor: 2009. Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Personal Information Place of Birth: Nairobi, Kenya. Date of Birth: 23rd of May, 1993. Present Resident in Nairobi, Kenya. Sex: Female Status: Single Hobbies: Traveling, Hiking, Reading. Additional Information LEADERSHIP: Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008 Outstanding Performance as a Class monitor: 2009 Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Skills Organization - managing responsibilities in a particular manner and keeping track of those responsibilities. Time Management - Good time-management skills go hand-in-hand in with strong organizational capabilities. Budgeting time will give the allowance of managing the work efficiently. Adaptability - its always the best for me to adapt quickly and easily as my way of understanding the procedures is through planning everything in my mind as the work is being allocated. Communication - allows me to interact best with the colleagues, clients and receive the best feedback from their side after completing the conversation. ",ACCOUNTANT +" SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word ",AVIATION +" OUTBOUND SALES Career Overview Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Core Strengths Exceptional communication skills Microsoft Outlook, Word and Excel MS Windows proficient Adherence to high customer service Skilled in call center operations standards Adheres to customer service procedures Customer-focused Customer service award Quick learner Accomplishments Customer service award Quick learner Work Experience Outbound Sales June 2009 to June 2011 Company Name － City , State Answered an average of [80] calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Effectively managed a high-volume of inbound and outbound customer calls. Evaluated consumer reports on a monthly basis. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Receptionist March 2002 to December 2003 Company Name － City , State 44314 Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Prepared patient charts accurately and neatly for the clinic. Diligently filed and followed up on third party claims. Coordinated luncheons with Pharmaceutical Representatives. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Resourcefully used various coding books, procedure manuals and on-line encoders. Precisely evaluated and verified benefits and eligibility. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. Provider Rep May 2003 to March 2008 Company Name － City , State Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Researched questions and concerns from providers and provided detailed responses. Updated patient financial information to guarantee accuracy. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Cole Manage Vision - Twinsburg, 44087, OH Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Educational Background High School Diploma : General , 1985 North Marion High School 1985 High School Diploma: General North Marion High School - Mannington, 26582, WV Diploma : Paralegal , 1992 Webster college － City , State , US 1992 Diploma: Paralegal Webster college - Fairmont, WV Office Technology , 1994 Webster College － City , State , US 1994 Degree: Office Technology Webster College - Fairmont WV Diploma : Medical Office , 2007 Brown Mackie College － City , State , US 2007 Diploma: Medical Office Brown Mackie College - Akron, OH Skills Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal ",SALES +" FINANCE MANAGER Highlights Essbase PeopleSoft Tableau Access Excel Hyperion Experience Company Name July 2014 to Current Finance Manager City , State Develop financial models for Professional Lab Services (PLS) management team and assists in the preparation of business cases for new lab management deals. Reviews deal models and underlying assumptions to ensure effective financial decisions are being made. Spearheads monthly actual to budget financial analysis and capital expenditure review for managed labs. Leads an investigation team that audits deals that are not meeting financial expectations and presents findings with provides recommended solutions to senior leadership. Streamlined and standardized monthly financial reporting for all existing managed labs. Presents quarterly financial results and outlook to General Manager, PLS and regional senior leadership. Established deal tracking mechanism to track financial performance compared to the deal model. Coordinates with business partners to build annual budgets and quarterly forecasts for existing managed labs and projects future revenue/OM growth. Reviews business cases for incremental capital expenditure requests for existing managed labs. Develops PLS department annual cost budget and reviews with General Manager, PLS and Senior Finance Leaders. Company Name June 2012 to July 2014 Senior Financial Analyst City , State Partnered with the region's Operational Leadership Team and provided financial support to each function by reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, and addressing ad hoc requests. Performed monthly P&L trend analysis for a $1.5 Billion region, ensuring the accuracy of the financial statements and communicated key drivers of variances to budget to the Regional Finance Director. Review journal entries and reconciliations prepared by Centralized Accounting to ensure accuracy. Built and automated budget/forecasting models to ensure accurate and efficient updates to forecasts. Lead the headcount and Salaries, Wages, and Benefits forecasting for a region of 5,000 employees and conducted a monthly review with the region's Operational Leadership Team. Budgeted, forecasted, and monitored the region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, and allergen volume trends. Forecasted and budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, and Depreciation. Prepared the daily specimen volume report for the region, including forecasting volume cycling and analyzing trends. Spearheaded the region's cost of testing update initiative and communicated results to the Regional Finance Director and Corporate Pricing. Budgeted, forecasted, and monitored the region's capital spending. Regional Fixed Asset subject matter expert, coordinating the addition, transfer, and disposal of assets. Developed and implemented new processes to improve internal controls and gain efficiencies. Supported the Regional Finance Director and process owners during Internal Audits and SOX testing. Indirectly managed/mentored one individual. Company Name November 2010 to June 2012 Senior Auditor - Internal Audit City , State In-charged and performed audits of domestic and international business units. Supervised 2-5 Staff and Senior Auditors, provided on the job training, established time frames for task completion, and communicated key objectives and goals. Headed Foreign Corrupt Practices Act (FCPA) auditing for the company consisting of interviews with international Business Unit senior management and testing procedures. Worked with Legal Counsel on remediation of control deficiencies and FCPA policy violations identified. Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, and scheduling audit timing. Updated audit work programs to better address potential risks within business processes. Wrote internal audit reports, rated the audit findings based on risk, determined the report opinion based on audit findings, and provided management with an effective recommendation. Implemented the use of data analytic procedures, increasing the efficiency and effectiveness of audits. Managed one direct report, ensuring successful career development. Company Name August 2008 to November 2010 Senior Auditor City , State Performed financial audits of SEC corporations and governmental entities. Education May 2008 Bachelor of Science : Business Administration GPA: GPA: 3.95 Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference Seton Hall University December 2009 MS : Professional Accounting City , State GPA: GPA: 3.94 Professional Accounting GPA: 3.94 Skills Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities ",FINANCE +" WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of +equipment. Conducted needs assessments or surveys to determine interest in or +satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, +weight and BMI. Conducted needs assessments or surveys to determine interest in or +satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of +equipment. Built strong relationships with members to promote health, wellness and +available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project +quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across +departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and +identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual +and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about +rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate +calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping +clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and +procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved +clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting +in improved participation. Consulted with clients to define personal health needs, formulate effective +fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical +considerations. Broadcasted information about events, gym classes and community +offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to +prevent injuries. Worked independently and as member of cohesive team to support +individual needs. Supported program development by adding new and exciting classes to +facility schedules. Taught staff and participants proper methods for best use of equipment to +meet individual fitness goals. Applied performance data to evaluate and improve operations, target +current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods +and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain +consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting +in 80% increase in service utilization. Directed business operations to maintain and improve company financial +gains. Managed day-to-day business operations, including accounting, finance, +HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business +success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and +responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key +internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through +personal training and on-site group fitness instruction with major business +companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target +current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational +conditions. Managed key accounts, including developing sales presentations and +promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, +accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of +equipment. Conducted needs assessments or surveys to determine interest in or +satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, +weight and BMI. Conducted needs assessments or surveys to determine interest in or +satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of +equipment. Built strong relationships with members to promote health, wellness and +available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project +quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across +departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and +identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual +and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about +rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate +calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping +clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and +procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved +clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting +in improved participation. Consulted with clients to define personal health needs, formulate effective +fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical +considerations. Broadcasted information about events, gym classes and community +offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to +prevent injuries. Worked independently and as member of cohesive team to support +individual needs. Supported program development by adding new and exciting classes to +facility schedules. Taught staff and participants proper methods for best use of equipment to +meet individual fitness goals. Applied performance data to evaluate and improve operations, target +current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods +and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain +consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting +in 80% increase in service utilization. Directed business operations to maintain and improve company financial +gains. Managed day-to-day business operations, including accounting, finance, +HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business +success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and +responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key +internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through +personal training and on-site group fitness instruction with major business +companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target +current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational +conditions. Managed key accounts, including developing sales presentations and +promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, +accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and +Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE +certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing +Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness +training throughout all age groups, group instruction with a strong background in +therapeutic exercise. Hardworking and dedicated team player with excellent +communication and relationship-building skills. Known for personable demeanor +and determined attitude. A fitness instructor and personal trainer with over 20 +years of successful experience in preparing clients for their life long journey into +health and wellness. Recognized consistently for performance excellence and +contributions to success in the health and wellness industry. Strengths in building +interpersonal relationships and am a seasoned ACE and NETA certified group +fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified +personal trainer and therapeutic exercise specialist. Multi-talented fitness leader +with a successful history helping individuals of all backgrounds and abilities +improve health, fitness and overall well-being. Knowledgeable about healthy +eating, exercise programs and good lifestyle choices. Adept at leading groups +and individual coaching sessions to promote wellness. Excellent educator adept +at working with people at all skills levels to improve physical strength, stamina +and health. +ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community +health and wellness programs to promote positive outcomes. + Supervised team of 5 staff members. + Documented and improved community access which led to increases in +multiple user accessibility and promoted long-term community engagement. ",FITNESS +" CONSULTANT Executive Profile Broadcast Management, Media Sales, Radio Station Programming and On-Air Broadcast execution is where my success has been the most dominate. Skill Highlights Affiliate Sales Manager Local Brand Manager On-Air Personality Social Media Integrator Digital Content Developer Email Marketer Core Accomplishments In my career as a media professional, I've achieved notable success as a major market on-air personality, Brand Manager, created and developed several syndicated radio shows, successfully distributed national broadcast products and increased market share for many radio consolidators across the country. Professional Experience Consultant April 2013 to Current Company Name － City , State Our team creates and develops national programming for radio stations across the country We syndicate and distribute radio shows, imaging packages and media content Working as a Consultant with local radio stations, national radio shows, major record labels and social media integrators of media Sr. Director November 2009 to February 2014 Company Name － City , State Directed and coordinated affiliate sales and on-air personnel. Developed, maintained and coordinated syndicated radio programs. Developed and managed 24 hour national radio formats. Operations Director, Brand Manager and On-Air Personality January 2001 to November 2009 Company Name － City , State Executed content delivery for WWDM-FM. Managed daily operations of WWDM-FM, coordinated promotions for the local sales team and on-air production. Ranked #1 with Persons both 18-34 and 24-54. Education Associate of Arts : Mass Communications Lincoln College － City , State , USA Skills Media Consulting and Digital Content Analysis Syndicated Development and Management Affiliate Sales Management and Analysis Radio and Podcasting Brand Management Development Digital Content Delivery and Music Scheduling Social Media Integration and SEO Development Website Development and Consulting Services ",CONSULTANT +" CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using ""Lean"" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using ""Lean"" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers ""Sandwich Program for the Homeless (for secondary schools)- Creator and presenter ""How to Get and Keep a Job"" one hour program for high school students creator and presenter Skills Applying ""Lean"" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing ",CONSULTANT +" COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification - ",ARTS +" DIRECTOR OF FINANCE Summary Senior Finance leader with 12+ years of professional experience heavily focused in financial analytics and accounting practices. Professional presence with a solid work ethic and customer service oriented. Team player who is comfortable working with all levels of management and staff. Creative problem solver who provides and implements cost effective solutions and continuously looking for way to create efficiencies and drive business profitability. Detail oriented with advanced skills in all Microsoft office applications. Highlights Strong experience in both short and long term financial planning  Polished communication skills and comfortable working with all levels of management driving motivation and success with human capital Proficient in creating and tracking key performance indicators to drive business  Experienced in ERP/System conversions and transitions from legacy systems  Creation of financial reporting and modeling to communicate manufacturing cost goals and targets Experience Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing function. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 to 06/2011 Monthly P&L management, including Financial and operations analysis for profitability comparisons, risk management, and expense management. Develop and maintain comprehensive and summarized reporting package to monitor the performance each month in all critical areas - sales, gross margin, expenses, inventory, productivity, etc. SuperUser of Data Warehouse and reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting for EOA (Lens and Lab divisions) for senior executives. Produce pro-forma/trend analysis using, forecast, budget, and history to identify threats and opportunities. Develop a business partner relationship by providing them with the means to understand their sales, margin, and expenses while offering recommendations for ways to improve their business. Budget/Forecasting development and management using input from top management and operations. Prepare management presentations to be reviewed at Executive Board meetings. Master System User of Budgeting and Planning Application (SAP/Business Objects) to provide support for all business units using this software (140 users) Support the VP of Finance Business Analysis on special projects for system and business process re-engineering, cost reduction, and systems enhancements (ACE) Coordination point for consolidated reporting in the Commercial Sales Business Initiate projects to achieve improvements in identified areas Six Sigma/Lean Management Certified. Company Name City , State OPERATIONS SUPERVISOR 10/2006 to 04/2007 Create and prepare training documentation (handouts, training guides, test cases) and presentation material to be available for new hires. Strategic planning and forecasting to assist in new cost reduction projects/programs. Develop program and system mapping exercises for database conversion Prepare as Subject Matter Expert for assigned project Responsible for the integration of an internal corporate treasury security tracking program from Boston office to Dallas. Company Name City , State PRICING ANALYST 10/2005 to 10/2006 Research and analyze domestic and foreign securities Prepare daily and monthly security reports via our pricing vendors Work closely with Accounting Department to ensure timely and accurate reporting to our clients regarding their investment portfolios Management of various corporate retirement accounts, reporting on a monthly and daily basis Prepare daily and monthly pricing variance reports for specific accounts. Education MBA : FINANCE 2006 University of North Texas , City , State Bachelor of Science : ACCOUNTING 2003 Southeastern Oklahoma State University , City , State Participated in the VITA program Accounting Club Member  Skills Accounting, Budgeting and Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis ",FINANCE +" DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction. Skill Highlights Health care business planning Experience in all aspects of health care support services Team leader in process improvement combined with facility design Full design, construction and implementation planning for new hospital development Management of integrated staff of design and construction professionals Boundary spanning professional Management of large capital budgets Contract development and negotiation for multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism Managed over $1 billion in construction projects Professional Experience June 2012 to Current Company Name City , State Director Facilities Planning, Design and Construction Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital Led the integration of construction, interiors, art, drafting, planning and design teams Initiated the development of a cross entity business planning assessment process for capital projects July 1996 to May 2012 Company Name City , State Director Facilities Planning Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital. Incorporated Lean process improvement methods in design of the facilities projects. Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand. Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track. Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts. Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues. January 1986 to January 1996 Company Name City , State Planning Coordinator Coordinated the analysis, development and implementation of clinical programs and capital projects. Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects. Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects. Managed capital equipment project budgets in excess of $500,000 annually. Created an institutional wide database for all Hospital space and an MS Access database for all leased space. Education 1994 UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography. Skills Academic medical center cultural awareness All aspects of health care construction Business planning and product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design and development Interior design Real estate acquisition and leasing. Hospital acquisition due diligence Additional Information Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area. Professional Affiliations Past President of the Greater Madison Area Health Management System Society. Member, American Society of Health Care Executives ",CONSTRUCTION +" FINANCE MANAGER + FINANCE MANAGER Executive Profile Financial Manager focused on fostering trust and cultivating partnerships based on accountability and transparency.  Analytical CPA skilled in financial and managerial accounting practices and procedures. Skill Highlights Public and private accounting Income statement certified audits Knowledge of GAAP guidelines Contract negotiation Forward-thinking mindset Strong initiative Resourcefulness Core Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting, and forecasting. Reduced office expenses by finding smarter solutions for vendors, suppliers, and services. Professional Experience January 2012 to January 2012 Finance Manager + Finance Manager OPG GroupOhioHealth is a nationally recognized healthcare system of 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health and surgery centers, home-health providers, medical equipmentand health service suppliers throughout a 41 county area. Facilitated monthly financial reporting and prepared monthly GAAP financial statements for two physician enterprises. Led the modeling, planning and execution of all financial processes. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created detailed financial models and analytical tools to facilitate variance analysis. Collaborated extensively with auditors during preliminary and year-end audit processes. Prepared Form 990 IRS return and Ohio State unclaimed funds reporting. Developed and implemented efficient accounting, financial and operational systems for OhioHealth Marion Area Physicians LLC and Healthworks LLC physician enterprises. Process improvement and re-engineering of accounting procedures for net patient revenue accruals derived from EPIC electronic health records system; the physician practices business segments' implemented the first go-live system wide. Committee Chair for the Business Development and Acquisitions and the Training Policies and procedures Committees. Develop and implement the OhioHealth Physician Group's virtual electronic On-Boarding Training Tool. January 2003 to January 2004 State Supervising Auditor PWC is a multinational professional service firm with offices in 776 cities and employs over180,000 people.Delivered quality service to top tier clients within the PWC Assurance and Business AdvisoryServices (ABAS) practice; this included supervising annual and financial risk assessment,planning, and analytical procedures.Assignments included large, high profile companies including the following: higher education(Columbia University), charities, foundations, social services organizations, with asset valueranging from $4,000,000,000 to $15,000,000,000.Key responsibilities included a development of risk assessments and audit plans, supervisedengagements and staff of 3-5 direct reports Fostered relationships with clients January 1999 toLoeb & TroperJanuary 2003New York Supervising Senior AuditorLoeb & Troper is a top 20 regional firm that specializes in audit, tax and consulting needs of healthcare, not-for-profit and special needs organizations. Prepare consolidated financial statements and corresponding footnotes for NonprofitHealthcare industries.Supervised preparation of financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, and cost report, client size range from small ($1,000,000) to large($4,000,000,000) social services and health care organizationsCultivated management skills, including the ability to work with executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets to billing, to completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, and compliance regulations.Researched state and local IRS- related issues and accounting FASB, not-for-profit and health care industry reporting; and disclose requirementsConverted audit work papers into electronic worksheets which lead to firm-wide usewith 30% reduction in audit documentation.Participate in the campus recruitment program; interviewed candidates for entry-levelpositions. Company Name City , State Internal Auditor Planned and executed operational audits of various business units using risk-based audit methodology. Assist with the system development education and roll out Business Associate Agreement Policy.Develop recommendations for improvement and present reports to management; perform follow-up review on the status of implementation of recommendations: maintain workingrelationships with all levels of management across the organization.Tested the design and effectiveness of internal controls by completing walk-throughs ofcomplex business processes.Analyzed patient revenue and account receivable control procedures; including AR reservemodeling process and the calculation of net patient revenue.Recruited, retained and developed staff. January 2006 toNew 42nd Street Inc.January 2012. Financial Controller The New 42nd Street, Inc. is the organization created by the city and the State of New York that oversees the redevelopment of seven historic theaters on 42nd Street with an annual operating budget of 13,000,000. The organization operates two of the seven theaters itself; The Victory Theater and Duke on 42nd Street Facilitated financial reporting and stewardship over this entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting and reconciliations.Prepared organization's GAAP financial statements and Prepared financial andregulatory reports required by GAAP, laws, regulations or boards of directors Managed yearly financial audit process and relations with external auditor and served as backup for VP of Finance with human resources and benefits administration Managed a staff of three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, other balance sheet reconciliations, budget support, quarter end close process, and IRS compliance.Planned, organized and directed the day-to-day finance department and quarterly and annual reporting process for government grants, and city contract compliance reporting.Enforced internal controls over general ledger processing and IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff of three direct reports including selection, training, andcoaching, responsible for performance evaluation, promotions, and disciplinary actions.Mentored and coached finance apprentices as a part of organization-wide apprenticesprogram. Worked with management to document and offset unexpected expense and varified and identified opportunities to enhance interdepartmental communication Served as project manager for the accounting system (Financial Edge) conversion, and streamlined the quarter closing process- to improve efficiency and effectiveness for allfinancial reporting requirements.Designed and worked with IT to develop general ledger interface with the general ledger(Financial Edge) during the company-wide system conversion and implementation of theTessitura Enterprise ticketing (patron information system.Served as project manager for payroll integration resulting in increased accuracy andaccountability within the processing workflow. As a result, processing time decreased by 50%. January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University is a private Ivy League research university with ($13,000,000,000) in assets andover 31,922 employees. Evaluated and contributed to the plan for improved risk management, control, and governanceprocesses within Columbia University.Performed complex operational and financial audits to ensure compliance with legalrequirements and consistency with strategic plans Specialized in NCAA and Ivy Leaguecompliance audit, and fraud investigations: coordinated with Public Safety, General Counsel,and Human Resources.Assisted management with establishing standard operating procedures, as well assetting up adequate governance processes that effectively preserve values, set goals, monitoractivity and performance, and define measures of accountability.Coordinated audit projects with external auditors, PricewaterhouseCoopers.Lead meetings with key finance executives and audit team. Education Keller Graduate School of ManagementBusiness Administration MBABusiness Administration +Queens College, City University of New YorkAccounting B.AAccounting Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute of Certified Public Accountant 1 Skills accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation of financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end ",FINANCE +" RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor   Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) ""Healthiest Center Institute Office (CIO)"" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively.   ",FITNESS +" SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking ",ARTS +" TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) + 2004 Secondary Spanish (grades 6-12) + 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management. ",TEACHER +" VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient in the Moves Management Fundraising Process +*Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills Experience 01/2015 to Current Company Name － City , State Design a fund development plan using move management, including social media campaign. Manage a portfolio of manager donors and prospects. Participate in various national events to promote the organization including national legislative days and United Nation days. Vice President of Membership , 06/2013 to Current Company Name － City , State Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies. Board of Directors , 06/2013 to Current Company Name － City , State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October. Commercial Relationship Manager , 06/2013 to Current Company Name － City , State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services. Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust. Work Officer, Assistant Vice President , 06/2012 to 06/2013 Company Name － City , State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships. Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments. Sales Officer, Assistant Vice President , 02/2010 to 06/2012 Company Name － City , State Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program. Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio. Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances. Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President , 07/2005 to 01/2010 Company Name － City , State Recruited into BB&T's award winning and nationally recognized Leadership Development Program. Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches. Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period. Grew fee based revenue annually of $160,000 per year in the Business Development role. Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes. Education Bachelor of Arts : Business Administration Marketing Concentration & History , May 2005 Salem College － City , State Business Administration Marketing Concentration & History Masters : Business Administration , May 2012 Georgia Southern University － City , State Business Administration Professional Affiliations Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010 +*National Coalition of 100 Black Women-National Board of Directors 2016 +*Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista ",BANKING +" HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst: + +Process demand analysis, scoping, and gathering of +requirements for small and large scale HR projects + +Prepare Business Requirement Documents after +projects have been approved by PMO Close the gap communication between businesses +and IS + +Support and coordinate functional testing +processes to make sure stakeholders' objectives are met Document systems and process flows + +Document and analyze current and future +processes/systems Deliver and Support user training + +Process security internal control on the quarterly +basis to assess US HR/Payroll system users. Send recommendations, and remove/add users +per business requests from local and global systems + +Investigate, coordinate, and resolve with +subject matter experts and/or IS regarding local and Global system issues + + Request HR global system back end/portal roles +for local HRBPs, COE and Front Office users (Americas) + +Responsible to coordinate system applications +changes and new requirements with IS     People Analytics lead: + +Run and deliver the monthly Department of Labor reports + +Create, run and deliver reports that are +outside GBS People Analytics India's scope + +Support both US Front Office, GBS India, and Americas +Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting  Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​ • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project.  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting   Accomplishments : Delivered the time files +without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions +through Access and Excel advanced formulas to validate the data quality, and accuracy +of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely  HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services  Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet ",HR +" TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning.  My  core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A.  certified for emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels. Facilitated small reading and writing groups, and phonics groups for grades 6 through 12 . Managed classes of up to 45. Chaperoned multiple field trips and after-school activities. Designed  weekly lesson plans focused on age and level-appropriate material. Designed curriculum based upon student needs. Helped my students reach their IEP goals. Professional Experience Tutoring Consultant August 2014 to Current Company Name － City , State Experience working special needs students. Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. English/Social Studies September 2013 to Current Company Name － City , State Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program. Implemented PBIS programs to encourage student participation. Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated with parents throughout the school year. Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together. Social Studies Teacher June 2007 to June 2013 Company Name － City , State Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History. Developed and implemented daily and unit lesson plans for 10th grade Global History. Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme. Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance. Conducted group and one-on-one reading and writing activities. Implemented the Workshop Model Familiar with the Danielson Framework. Used the Understanding by Design model, to create unit plans and lesson plans. Implemented AVID strategies such as Cornell Notes and binder organization. Turn-keyed AVID Training to the school staff during professional development Participated in parent and faculty conferences. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 to June 2007 Company Name － City , State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed to be successful. Developed and implemented daily and unit lesson plans for 6th and 7th grade English. Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities. Developed excellent rapport with students. Fostered a classroom environment, conducive to learning and promoting excellent student engagement. Participated in parent and faculty conferences Implemented the America's Choice Readers and Writers Workshop. Designed lesson plans focused on needs and grade level. Coordinated after school tutoring hours, with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Prevention Specialist June 2000 to June 2002 Company Name － City , State Provided state and federally mandated classroom presentations. Performed student background reviews to develop tailored lessons based on student needs. Designed lesson plans focused on age and level-appropriate material Worked with students in discussion groups. Worked with students, in group and individual counseling sessions. Organized school-wide activities including bake sales. Worked closely with school administration. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Alumni Peer Helper January 1997 to June 2000 Company Name － City , State Worked closely with department Assistant Principals. Assisted the Prevention and Intervention Specialists. Worked with individual students in counseling sessions. Worked with students in discussion groups Community activities, such as bake sales. Education Master of Science : School and District Administration , 2010 Touro College － City , State , United States School and District Administration Master of Science : Literacy , 2005 Touro College － City , State , United States Literacy Coursework in Education Bachelor of Arts : Political Science , 2000 St. Francis College － City , State , United States Political Science Coursework in Psychology Coursework in Education Coursework in History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member of the American Psychological Association Member of the American Irish Teachers Association Member of the Emerald Society NYC Department of Education Member of the Irish History and Cultural Studies Committee Member of the Committee for Social and Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013 Served on the School Based Support Team at Bryant, High School, 1997-2002 Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served on the Data Analysis Committee, Intermediate School 141, 2006-2007 Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013 AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012 Building Response Team Member, Academy of Finance and Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013 Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012 Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012 After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License for Social Studies 7-12 N.Y.S. Professional License for Literacy Specialist k-12 Mississippi License in Social Studies 7-12 Mississippi License in Literacy K-12  ",ARTS +" TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Highlights Texas Teaching Certificate with Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible and adaptive Calm under pressure Member of Association of Texas Professional Educators Accomplishments Worked with a committee of fellow educators to develop campus wide curriculum development. Skills *Classroom management *Records of Progress *Small group/Guided Reading Instruction *Hands on Math Instruction Experience Company Name August 2011 to Current Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Company Name February 2011 to May 2011 Reading Tutor City , State Tutored children individually and in small groups to help them with difficult subjects. Company Name September 2006 to August 2008 4th Grade Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taughtstudents to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Education The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked +with adult students working to gain their GED. The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology ",TEACHER +" HR GENERALIST Summary Young, dedicated and focused office administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SKILL HIGHLIGHTS Microsoft Office proficiency Self-directed Excel spreadsheets Professional and mature Meticulous attention to detail Strong interpersonal skills Results-oriented Keen understanding of grammar Strong problem solver Dedicated team player Executive presentation development Ability to maintain confidentiality ACCOMPLISHMENTS Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude (Extra Mile Award-2009, 2011) Increased office organization by developing more efficient filing system and customer database protocols. Experience HR Generalist April 2013 to October 2013 Company Name － City , State Served as central point of contact for employee relations matters. Processed onboarding and new hire paperwork to ensure all employees were in company system for employment and payroll purposes. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors. Managed all employee personnel files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and. scanned documents. Maintained up-to-date employee spreadsheet. Office Administrative Assistant June 2009 to August 2012 Company Name Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Screened telephone calls and inquiries and directed them as appropriate. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Served as central point of contact for all outside vendors and clients needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date office contact chart. Answered client questions regarding retirement and military buy-back options and resolved any issues. Developed employee handbooks. Processed retirements and military deposits. Mentored, coached and trained team members to increase productivity. Identified inefficiencies and made recommendations for process improvements. Waitress August 2010 to December 2010 Company Name － City , State Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Stocked and maintained silverware, linen and condiments. Education BACHELOR OF ARTS PSYCHOLOGY : 12 2012 North Carolina Agricultural & Technical State University － City , State , United States Skills business development, central point of contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks ",HR +" PAYROLL ACCOUNTANT Summary Sixteen years experience reconciling the general ledger system, four years experience in accounts payable and eleven years experience in accounts receivable. Good organizational skills and detailed oriented. Highlights FAS Asset Accounting Quickbooks Anytime Scheduler KRONOS Munis MAS90 JD Edwards Excel Word Outlook Internet Explorer FRX Netscape Messenger Experience Payroll Accountant 07/2006 to Current Company Name City , State Answered employee questions regarding pay and resolved any issues and discrepancies Advised managers on organizational policy matters and recommend needed changes.. Processed and submitted Teacher Retirement reports and payments Updated confidential employee banking information with accuracy and speed Ran the monthly and bi-weekly payroll process. Reviewed salary changes stemming from merit increases, promotions, and pay adjustments. Accountant 04/2002 to 06/2006 Company Name City , State Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provided support for owner and sales team in managing operation work flow. Handled cash and deposits using the proper accounting procedures and documentation. Researched and resolved collections and billing disputes with tact and efficiency. Set up, tested and configured networks, desktops, laptops and printers. Staff Accountant 07/2001 to 03/2002 Company Name City , State Prepare consolidated financial statements. Reconcile fixed asset system with general ledger. Run and make journal entries for depreciation of fixed assets. Transition financials and fixed assets due to merger with PRG. Staff Accountant 01/2000 to 06/2001 Company Name City , State Process billing and cash receipts. Reconcile accounts receivable general ledger account. Verified/requested insurance coverage on all equipment. Processed journal entries. Prepared reports for the Board of Directors. Prepared weekly reports for creditors and Controller. Accounts Receivable Administrator 01/1999 to 12/1999 Company Name City , State Processed cash receipts and credit card payments. Reconciled general ledger account. Reviewed new accounts for credit. Contracts Processor 02/1993 to 12/1998 Company Name City , State Audited customer contracts Verified and billed contracts billing fixed price Assisted project managers in closing out contracts Assisted with both, internal and external, audits Trained personnel in Raleigh, NC on processing contracts Reconciled state accounts Assisted marketing in collecting large dollar invoices Audited vendor invoices for payment Verified accuracy of hourly charges, living expenses and equipment acquisitions Tracked purchase order balances and generated Lotus reports for vendor files Processed and audited service/contractor activity records which applied billing to service contracts and generated customer invoices Advised project managers when contracts were overcharged on service contracts Audited vendor invoices for payment. Education Master : Accounting & Financial Management 2014 Keller Graduate School of Management City , State Accounting & Financial Management with Certified Fraud Examiner emphasis Bachelor of Science : Accounting 1993 DeVry University City , State Accounting Computer programming Army National Guard City , State Debug computers Programmed system to working order Skills Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks ",ACCOUNTANT +" PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written ",PUBLIC-RELATIONS +" MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07. +Over 10 years of Administration and Logistics Specialist experience. Comprehensive knowledge and hands-on experience in all aspects of supply: shipping/receiving customer service and safety management. Specialized in organizing supplies, records, and accountability/inventory forms. Skilled in logistics automation systems and data entry. Created and presented administrative documents using Microsoft Power point, Excel and Word. Professional Experience Material Logistics Specialist April 2000 to Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies. Experience in inventory, records keeping, and machinery equipment operations. Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear. Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sort's non-serviceable items into salvage or scrap. Bins according to their condition; makes minor repairs. Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor. Equipment & Supply Supervisor June 1999 to April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible for all aspects of airport catering functions, to include assisting in the selection and professional development of new management and non-management employees. Develop and coordinate all work schedules for approximately one hundred (100) employee work groups and directed work through three Duty Managers. Monitors the accuracy of delivery of all scheduled flight meals. FEDEX Ground March 1998 to June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible for the courteous and efficient pick-up and delivery of customer mail and packages. Maintain in a friendly, efficient and reliable manner with all customers. Develop proper use of the hand-held scanning/package tracking devices. Ensured all customer information was entered into FedEx systems accurately. Manage and react to day-to-day operational requirements in a professional and timely manner. Establish goals and achieve departmental results, holding self and others accountable for those results. Business Administrator July 1978 to September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities and directly supervised 10 to 15 clerical personnel Trained and evaluated the job performance of all personnel assigned within this department Established work standards, assigned and scheduled workflow, delegated work to subordinate managers and supervisors, and reviewed work completion Conducted monthly individual and group counseling session with involuntary and resistant clients Provided client counseling evaluations to upper management Trained employees on software programs: Word Perfect, Microsoft Word, Excel, Power Point and Sabre System. Education and Training Certificate of Achievement - Business Administration, CTU, Santa Ana, CA +08/10 Certificate of Achievement - Operations Management, CTU, Santa Ana, CA : 5 2014 Bachelor of Science : Business Administration , 3 2014 California Coast University － City , State Business Administration High School Diploma : 1 1 Lake Providence High School － City , State Personal Information Citizenship: US Veterans Preference: VRA / 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA / 30% Honors, Awards +08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.) +Other Information +I certify that I can type 40+ words per minute and that the information within this resume is accurate. ",CHEF +" CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City , State Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. Company Name February 2007 to February 2007 Managed executive City , State PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City , State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. July 2001 to April 2005 Bridal Consultant/Sales Associate City , State and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Education American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC Military Experience Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing ",ADVOCATE +" DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments. Highlights Established track record of exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge of sales process Process-driven Experience Director of Business Development , 06/2014 to Current Company Name - City , State Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines. Director of Business Development , 06/2014 to Current Company Name - City , State Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Director of Business Development , 07/2014 to Current Company Name - City , State Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers. Director of Sales Operations and Business Development , 08/2011 to 06/2014 Company Name - City , State Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM. Sales Director , 06/2009 to 08/2011 Company Name - City , State Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Regional Publishing Consultant , 12/2007 to 08/2009 Company Name - City , State Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations. Senior Sales Representative , 01/2004 to 11/2007 Company Name - City , State Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses. Owner , 03/1999 to 02/2004 Company Name - City , State Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls. Branch Manager , 04/1996 to 03/1999 Company Name - City , State Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%. Education Masters of Business Administration : Business Strategy , 2013 Western Governors University - City , State , USA Bachelors of Science : Business Management , 2011 University of Phoenix - City , State , USA Biology/Pre-Medicine Oklahoma Baptist University - City , State , USA Skills New Business Development Sales Management MS Office Suite Salesforce / CRM ",BUSINESS-DEVELOPMENT +" R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail and Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 to Current Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services. Process one-time checking and credit card by phone payments. Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented. Custodian Company Name May 2010 to Dec 2011 Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Swept and mopped floors and vacuumed carpets. Washed and sanitized toilets, sinks and showers and restocked disposables. Secured facilities after operating hours by locking doors, closing windows and setting up the alarm. Customer Service Manager May 2004 to May 2011 Analyzed statistics and compiled accurate reports. Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept accurate records and documented customer service actions and discussions. Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams. Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. Education and Training Diploma : General Educational Rowan-Cabarrus Community College General Educational Training and Onboarding : Healthcare Customer Service OPTUM Received certification for training new hires as they enter customer service roles ",HEALTHCARE +" ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: ""The Reading Bridge Project"" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational ",AGRICULTURE +" Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff.   Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained  new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development  Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work  Kentucky Colonel Award  HCHS Curriculum Committee - Vice Chair   Cum Laude - Murray State University May 2011 ",INFORMATION-TECHNOLOGY +" BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director , 02/2014 to 01/2016 Company Name - City Created new revenue streams through clearly understanding client goals and objectives Generated new business through positioning Staples wide disciplines to outperform expectations. Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements. Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples Implement National furniture standards program reducing rogue vendor spend by 50% 20 million dollar book of new business Regional Sales Director , 02/2007 to 02/2014 Company Name - City , State Development of sales team professionals with annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, and regional strategy deployment. Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration Lead territory to reverse declining sales and achieve 375% increase in sales Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business Responsible for 3-point bottom line margin growth for focused team through Billable design hours. Corporate Account Manager/ Business Development Manager , 04/1996 to 01/2007 Company Name - City , State Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets. Responsible for 10.3 million dollars of revenue. Responsible for A/D coverage, GSA sales and new end user business development. 2005 increased annual territory goal by 53.7% 2005 Q1 505% over plan 2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership 2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal 2002 company winner of highest annual Terrace product sales 2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment 2001 increased revenues by $2,697,666.00 over previous year Senior Account Executive , 08/1994 to 04/1996 Company Name - City , State Responsible for 1.2 million dollars in sales annually. Corporate marketing and business development for Steelcase systems and contract furniture dealership. July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales 1996 won strategic vendor competition in Southern California 1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each. Education certificate University of California - City , State Bachelor of Applied Arts : Interior Design & Industrial Technology , 1988 Central Michigan University - City , State Professional Affiliations National Association of Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation ",BUSINESS-DEVELOPMENT +" SERVER Professional Summary Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health +field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City , State Server 01/2017 to Current Spoke with patrons to ensure satisfaction with food and service + Displayed enthusiasm and knowledge about the restaurant's menu and products. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Company Name City , State Server 08/2016 to 12/2016 Provided friendly and attentive service and exceptional hospitality. Set dining tables according to type of event and service standards. Consistently offered professional, friendly and engaging service. Stocked service stations with items such as ice, napkins, and straws. Company Name City , State Front Desk 01/2014 to 05/2015 Promoted club programs, products and services to participants Trained all new sales employees on effective techniques. Listened to customer needs and preferences to provide accurate advice. Corrected dangerous movements and suggested alternate exercises. Education and Training High School Diploma 2012 Jackson Liberty High School , City , State Associate of Science : Psychology University of South Florida Psychology Associate of Science : Psychology Temple University , City , State Psychology ",FITNESS +" ASSOCIATE CONSULTANT Professional Summary 7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform. Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System. Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO for generation of Usage Reports. Extensively used debugging tools such as XPEDITOR, IBM DEBUGER. Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise in using configuration management tools ENDEVOR, SCLM. Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD). Expertise in using scheduling tool OPC. Excellent in Problem Troubleshooting, Problem resolution and root cause analysis. Excellent knowledge of both Batch and Online Systems running on Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications.   Key Skills OS : MVS, OS/390, Z/OS, Windows, UNIX. Databases : DB2,VASM ORACLE, SQL. Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java PC Applications : MS-Word, Excel, MS-Office, MS Access. OLTP : CICS. Experience Associate Consultant October 2010 to July 2014 Company Name － City , State HSBC CORE BANKING October 2010 to July 2014 Company Name － City HSBC Database : DB2 9.0 Team Size : 10 Role : Developer -> Team Member -> Team Lead Env : Mainframe Z/OS Technology : IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues. Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account. Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch. Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment. Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work. Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time. Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs. Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases. Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews. Working in SIT defect resolution team. SYSTEM ENGINEER March 2007 to October 2010 Company Name － City , State Education MBA : Finance , 2011 Symbiosis University － City , State , INDIA BE Computer - Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending. As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400. In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution. Currently 53 countries uses HUB as their primary banking system. OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily. This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA Apr 2009 - Oct 2010 Client : IBM, USA Tools : SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform : Z/OS. Languages : PL1, JCL, VSAM, DB2. Database : DB2 8.0 / 9.0 Team Size : 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design. Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results. Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals. Data is both licensed from external sources and compiled by IBM internally. MIW receives External data from its Vendors. MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces. The information that MIW receives and process differ for different vendors. PROJECT: LDW ESW Developer Apr 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight. The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store). The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA. There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access). Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind. It's a WEB based solution, which supports different formats (BRIO, HTML, and L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables. It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse. The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System. The sending and the receiving systems are developed as OPC job net running under MVS. Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one. A program is a MVS/DB2 Utility or a PL/I Program. Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table. Dependent from the target table, every interface has a specific layout and record format. The two subsystems communicate with the help of a trigger file. This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side. If no trigger file is received on the target side, no processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS +Date of Birth : 20-08-1983 Sex : Female +Marital Status : Married Hobbies, Interest : Watching movies, Listening music +Swapanali Dhend ",BANKING +" HOME HEALTHCARE TECHNICIAN Summary Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.  Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.  Currently certified with  National Health Association.   Six years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant  care position, with a health care facility that I can stay with and give my time and skills to.  Skills Clinical training Strong medical ethic Enthusiastic caregiver Extensive medical terminology knowledge Practiced inpatient and outpatient caregiver Patient/familyfocused Blood Withdrawal certification Abides by infection control standards Flow sheet charting skillfulness CPR/BLS certified Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Abides by infection control standards AED certification Problem resolution ability Medical Assisting specialist Quality control procedures Strong organizational skills Active listening skills Courteous demeanor​ Energetic work attitude ​ Inventory control familiarity Adaptive team player Results-oriented Self-directed Excellent communication skills Computer-savvy Strong problem solver Resourceful HIPAA compliance Trained in grooming and bathing assistance Valid AL driver's license Medical terminology knowledge Calm and level-headed under duress Accomplishments Clinical Skills. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to + medical administration. Properly bathing, dressing and assisting patients with their daily living routines. I get alone with people very well in all kinds of situations. I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for. Experience September 2015 Company Name City , State Home Healthcare Technician I am currently working full  time as a home health Patient care technician, I am looking for a position in a +medical center or office setting. They currently do not offer benefits, and no paid holidays and no paid vacation. I would like a full time position, with benefits package. April 2015 to May 2015 Company Name Professional ExPerience Certified Nursing Assistant with home health care and hospice care experience. Proven record of +reliabitity and strong ability to establish rapport with patients, family and staff. Also Certified in +Phlebotomy, EKG and CPR. March 1998 to July 2002 Company Name City , State Admitting Clerk I Emergency Room Clerk I loved my job at Carraway because people needed someone who understood the problems they were +having and not judge them. I interacted with not only the patient but the Nurses and Doctors also the +families of the patients. Some of these families were recieving the worst news of their lives, some were +getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment. February 1989 to March 1993 Company Name City , State Certified Nursing Assistant I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care, +excerise. I cleaned the room, changed the bed linens, dusted, put things away for them. I would read to +them, help them with anything they needed help with. Education and Training 2015 Jeremiah's Hope Academy City , State , United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives. Wallace State Community Ccllege City , State , United States Paralegalisum I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents.  While doing this I realized I wasnted to go back into the medical field so I could make a difference. 1993 Dora High School/ Wallace Community College City , State , United States GED : General Studies General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993. Skills Patient-focused care,  Compassionate and trustworthy caregiver , Detail-oriented ,  Effectively interacts with patients and families, Charting and record keeping Medical terminology Time management Wound care ",HEALTHCARE +" LEAN SIX SIGMA BLACK BELT Summary Highly skilled and trained professional with over a decade of experience in Administrative, Supply, Security, and Counseling. Highlights Lean Six Sigma Black Belt Logistical Supply Chain Management Adobe Reader Microsoft Word Secret Clearance Strong verbal communication Small arms weapons specialist Firearms safety training Trained in defensive tactics Lean Six Sigma Green Belt Certified Microsoft Office Microsoft Excel Microsoft Power Point Effective team leader Supply and logistics planning Extremely organized Accomplishments Received Global War on Terrorism Service Medal. Received Global War on Terrorism Expeditionary Medal. Received Afghanistan Campaign Medal. Received 2 Good Conduct Medals over 13 year Military Career. Received Meritorious Mast while serving as the Supply Night Crew Supervisor during 6 month deployment to Afghanistan. Received Certificate of Commendation while serving as the Supply High Priority Expediter. Received Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Received 2nd Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Experience Company Name City , State Lean Six Sigma Black Belt 09/2012 Responsibilities include: Demonstrating team leadership, understanding team dynamics and assigning team member roles and responsibilities. Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles. They have basic knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools. Company Name City , State Aviation Supply Specialist 09/2007 to 03/2015 Perform all functions related to providing aviation peculiar supply support, to include financial management, inventory management, material management, facilities and storage management, personnel staffing, and requisitioning procedures. Duties include validation of customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, and processing and delivering material in accordance with all government regulations and procedures. In addition, aviation supply specialists have an understanding of acquisition procedures, provisioning and requirements determination, material handling procedures, and fiscal accounting and purchasing procedures in accordance with Federal Acquisition Regulations. Company Name City , State Nuclear Security Officer II 07/2005 to 09/2007 Access and visitor control officer; to verify and issue the correct credentials and TLDs. Armed search officer and armed vehicle search officer; search of individuals and vehicles for prohibited Alan W. outlined in Nuclear Regulatory Commission (NRC) Reg. 10CFR73.55. Armed mobile and armed interior patrol officer; maintain surveillance over assigned areas, responding to alarms and emergency situations and accurately reporting on scene assessments to the Security Control Center. Armed escort officer; responsible for escorting and controlling non-licensee and emergency vehicles and occupants. Armed response force; stop adversary action threat against SSES. To prevent penetration into vital areas and to prevent radiological sabotage by use of deadly/non-deadly force. Armed weapons control officer; inventory, inspection and clearing of weapons. Ensure safe handling of weapons during issuance and return. Armed emergency access; to provide all emergency vehicles (ambulances & fire trucks) and emergency personnel to include LLEA (local law enforcement) first aid responders and fireman. Respond to first aid and fire emergencies. Company Name City , State Aviation Maintenance Administrative Specialist 06/2001 to 06/2005 Maintain aircraft log books, naval aircraft maintenance publications/files, and prepare reports, logs records, directives, and correspondence in an aircraft maintenance and repair activity. Training as data processing equipment operators, perform duties on data entry equipment, and supervise the maintenance administration functions within the unit. Set up, operate, and perform minor maintenance on Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware and its associated remote peripheral subsystems. Analyze control charts, program maintenance and man-hour statistical information to aid the maintenance managers and logisticians in the performance of their assigned tasks. Education Certificate : Basic Intructor 2012 Department of the Navy , City , State , United States Certification : Lean Six Sigma Green Belt 2012 Department of the Navy , City , State , United States Certificate : Lean Six Sigma Black Belt 2012 Villanova University , City , State , United States Certificate : Logistics Supply Chain Improvement Practitioner 2011 Department of the Navy , City , State , United States Skills accounting Adobe Charts Data entry Data processing Financial management Inventory management Team leadership Logistics Management Information System Naval, enterprise Personnel Development Purchasing Trainer ",AVIATION +" BUSINESS DEVELOPMENT MANAGER Summary An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and also able to drive brand availability, & willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer Highlights •Organizational and planning skills •Customer Service •IT skills ( Shopper,Tally,Voyager ) •Business and commercial acumen •Drive, motivation and initiative • Good Team player   •Oral and written communication •Numerical and analytical ability • Creativity and imagination •Ability to lead and motivate a team •Influencing and negotiation •Work under pressure and deadlines Accomplishments •Opened 4 EBO'S of U.S.POLO Assn. stores Within our franchise network PCH Life Style Ltd. •Opened 5 EBO's and 50 MBO's for the brand John Players •Achieved Best B.D.M Award for 0% shrinkage in my entire region. •Increased the sales volumes by over 70% in a single financial year for all brands •Established the market for MBO (Denizen) Channel in Coastal A.P. territory •Achieved the Best Store Manager Award for Highest sales in a month (January 2010) for The Peter England store •Achieved the targets of EBO's •Opened the first ever Double Brand store (U.S.POLO Assn. & Flying Machine) in Vijayawada, Andhra Pradesh in 2011   Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 to Current Company Name － City , State Handling Brand Ramond Develop sales and marketing strategies to drive sales growth in the assigned area. Develop and manage an efficient distribution network to improve sales performance. Manage the sales team for sales growth and revenue enhancement Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence. Coordinate with Zonal Sales Manager to enhance sales performance. Maintain relationship with existing customers for repeat business. Build sales culture and sale centric atmosphere among the team members. Maintain contacts with financial center personnel, processionals and personal contacts to build referrals. Provide timely feedback to the sales personnel regarding their sales performance. Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees. Conduct business plan review meetings with sales team. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals Area Sales Exe Nov 2012 to Mar 2014 Company Name － City , State •Work involves selling the popular Premium brand John Players. •Handling 11 EBO'S in all retail parameters. •Expansion of MBO and EBO business. •Monitoring all trade operation in entire Coastal Andhra Pradesh. •In charge of 50+ Retail dealers in Coastal A.P. •Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories. •Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team. •Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity •Establishing channel strategies and implementing the associated plans. •Development of a trade promotional plan with key customers and channels. •Handling Field and Venue Bookings for Channel Sales. • For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team. •Working closely with key Retailers to provide category and shopper insights to drive performance. •Managing and motivating a team to increase sales and ensure efficiency •Managing stock levels and making key decisions about stock control in Retail Stores. •Analyzing sales figures and forecasting future sales. •Analyzing and interpreting trends to facilitate planning. •Using information technology to record sales figures, for data analysis and forward planning. •Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development. •Ensuring standards for quality, customer service and health and safety are met. •Resolving health and safety, legal and security issues. •Responding to customer complaints and comments. •Organizing special promotions, displays and events. •Attending and chairing meetings. •Updating Team on business performance, new initiatives and other pertinent issues. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. •Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market BUSINESS DEVELOPMENT MANAGER Jul 2010 to Nov 2012 Company Name － City , State •Work involves selling the popular premium brands in FASHION QUOTIENT •Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's an inventive of PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training the Store Manager for product knowledge and also sales pitch etc. •Retail Stores- Maintenance & Supervising •Driving the stores towards profitability for the organization •Providing value added services to all the customers for a long term business relation -ship •Arranging different promotional activities in the store surroundings. STORE MANAGER Jun 2009 to Jul 2010 Company Name － City , State •Work involves selling the popular brand Peter England •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; •Promoting the organization locally by liaising with local schools, newspapers and the community in general; •Dealing with sales, as and when required. •To give a correct guideline to the C.C.A's and motivate them to achieve the store targets. FOOR MANAGER May 2008 to Jun 2009 Company Name － City , State •Work involves selling the above brands and local brands •Leading the team towards the Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking and inventory • Cleaning up store and display area • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting in other store operations Education MCA , COUMPTER 2008 K.G.R.L P.G College － City , State , INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71% Bachelor's , Science 2005 K.G.R.L Degree College Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended ""Product Training"" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills""& ""Costumer Service"" Workshop by Madura garments Aditya Birla Group. Attended Training program by ""INSPIRE ONE"" on ""Building Sales Excellence & Communication Profiling"" at ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores ",BUSINESS-DEVELOPMENT +" MULTI-SKILLED ENGINEERING MANAGER Qualifications Microsoft Project Microsoft Office Microsoft Visio IBM Rationale DOORS Communication/Presentations Risk Analysis Process Improvement CMPro Experience Multi-Skilled Engineering Manager 03/2015 to Current Company Name City , State Graduate of Boeing's GS&S Emerging Leadership Development Program. Selected to participate in Boeing's Systems Engineering Leadership Program. Tested and implemented first time quality metrics across Boeing's GS&S division. Recognized as a Technical Lead Engineer within the Hardware Engineering Integrated Product Team (IPT). Led a hardware team through the successful development and delivery of multiple F-15 training systems to customers including the United States, Korea, Singapore and Saudi Arabia. Manage a team of sixteen electrical and mechanical engineers who are responsible for the design and development of high fidelity training devices for the US Navy, Royal Australian Air Force and NASA. These devices include the P-8A, F-22 and the CST-100 Starliner. Lead multiple initiatives with a goal of continuous improvement. These initiatives have included a thirty-five percent reduction in the electrical engineering cost estimating relationship, simplifying the retrofit process, modifying the peer review process, implementing Design To Value and focusing on first time quality. Work with engineers on my team to aid them in their career development by providing them opportunities with increased responsibility. Responsible for staffing projects in work and new projects as they are awarded. Develop project schedules and monitor performance using Earned Value Management (EVM). Manage communication between multiple teams including systems engineering, procurement, manufacturing and software engineering. Lead Systems Engineer 08/2008 to 03/2015 Led a multi-functional team in the development of hardware systems to support military, space capsule and commercial flight simulators. Performed project management tasks such as working with the customer to define the scope of the project, developing project schedules, generating staffing profiles, and monitoring the project with EVM. Supported technical proposals by defining hardware solutions, developing project schedules, assisting in the creation of a Work Breakdown Structure, producing the Bill of Materials and providing hardware labor estimates. Served as the technical point of contact for multi-function teams including electrical engineering, mechanical engineering, software engineering, procurement and manufacturing. Presented technical solutions and project status to senior management and customers. Lead Electrical Engineer 05/2005 to 08/2008 Company Name City , State Led electrical engineering for the design, development, manufacturing and delivery of ten military flight simulators for the US Air Force and two flight simulators for Singapore. Team was able to complete electrical engineering tasks ahead of schedule and under budget. Initiated the lean practice of performing hardware checkout in the final phase of manufacturing instead of waiting for manufacturing turnover. This practice resulted in a schedule savings of three weeks per flight simulator. Validated electrical engineering drawings met the requirements and were compliant with our drawing standards. Supervised the installation of numerous flight simulators throughout the United States, United Kingdom and South Korea. Electrical Engineer 11/2001 to 05/2005 Designed electrical systems to be integrated in military flight simulators. These systems included AC/DC power distribution, video distribution, control loaders and communication systems. Designed wire harnesses for military flight simulators. This effort consisted of specifying the components, wire and connector sizing, and interfaces. Developed design specifications, schematics and assembly drawings for the manufacturing of military flight simulators. Played an integral part in the production of the first high fidelity F-15 flight simulator based on an architecture consisting of personal computers. Initiated the trade study to utilize commercially available uninterruptible power supplies instead of custom designed power distribution systems to provide power to simulators. Resulted in a cost savings of $150,000 per training facility. Education Master of Business Administration (MBA) Indiana University Bachelor of Science : Electrical Engineering Electrical Engineering BSEE University of Evansville Project Management Graduate Certificate Villanova University Interests Secret Security Clearance Youth Sport Coordinator and Coach Skills Air Force, budget, Hardware, Conflict Management, continuous improvement, DC, delivery, DOORS, electrical engineering, electrical systems, Engineer, Estimating, senior management, functional, drawing, Hardware Design, IBM, Leadership, Team Leadership, Leadership Development, Materials, mechanical, mechanical engineering, Microsoft Office, Microsoft Project, Microsoft Visio, Navy, peer review, power distribution, power supplies, Presentations, Process Improvement, procurement, producing, Project Management, Project Planning, proposals, quality, Risk Analysis, schematics, Siemens, software engineering, staffing, Systems Engineering, video Additional Information ADDITIONAL INFORMATION + Secret Security Clearance Youth Sport Coordinator and Coach ",ENGINEERING +" SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. ",DESIGNER +" STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success.  Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills  Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is +a sitting U.S. District Magistrate Judge due to receiving one of the +highest +grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals.  Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice  Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication,  Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs,  Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy ",AUTOMOBILE +" CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.  Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling  Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management of remote employees Focused on customer satisfaction Skilled multi-tasker Training and development Scheduling Accomplishments Developing Leaders - Management Training Program. Reduced staff turnover by 20 % in one year by implementing several well-received team and morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 to Current Company Name － City , State Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me. Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives. Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues. Manage the incentive plan with my team and provide spot incentives as a motivational tool. Listen, document and disperse call recordings for Quality Assurance & training purposes. Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction. Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis. Guaranteed fulfillment of company policies and procedures. Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management. Coordinated efforts with other departments to meet customers' expectations. Coordinated communications and briefings for new employees. Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees. Interviewed, hired and trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2006 to May 2007 Company Name － City , State Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system. Successfully managed the activities of  32 team members in multiple locations. Interviewed, hired, trained and managed new quality ticket office personnel for new and existing clients. Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Supplied technical support to client ticketing locations. Worked with client accounting & marketing departments to custom tailor reports to their needs. Provided detailed monthly departmental reports and updates to senior management. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 to June 2006 Company Name － City , State Manage the daily operations of two showrooms, two ticket offices and one call center. Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality ticket office representatives. Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. ​ TICKETING OPERATIONS MANAGER February 2003 to November 2003 Company Name － City , State Successfully managed the activities of  15 team members in 12 station ticket office. Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system. Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Establish and review operational policies and procedures for ticket office operations. Create and distribute ticket office sales reports. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality ticket office representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2000 to February 2003 Company Name － City , State               Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor. Developed and maintained relationships with entertainers and their management. Assist in the creation and management of the annual department budget. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Build and maintain events on the proprietary ticking system as assigned. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Represent the department at weekly company management meetings and other meetings as. necessary, in the absence of the Director of Entertainment. Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances. Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 to June 2000 Company Name － City , State Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints. Facilities creation in Pass2 ticketing system to accommodate upcoming. events in showroom, ballroom, and banquet space. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer. Education Bachelor of Science : Finance University of Nevada, Las Vegas － City , State , United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft +Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation ",BANKING +" INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and ""Documents Only"" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and ""go to"" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018) + Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written ",INFORMATION-TECHNOLOGY +" SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written ",AVIATION +" MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing ""specialty flags"" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow ",BANKING +" CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl +NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System +Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience. + Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription ",AGRICULTURE +" COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress ",ARTS +" MANAGING PRINCIPAL Career Focus Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability. Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate. Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East. Summary of Skills Strategic business development Project management Procurement agent Emerging markets Domestic and international experience Infrastructure and real assets advisory Relevant Professional Experience Company Name June 2009 to Current Managing Principal City , State Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea. Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter. Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities. Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria. Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses. Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia. Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan. Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking City , State Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice. Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC. Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK. Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking City , State Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program. Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco. Education New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A. New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A. Babson College 2011 MBA : Finance City , State , U.S.A. University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A. Skills Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience ",BANKING +" FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: + Customer Service Budget Management Business Analysis + Problem Resolution Productivity Improvements Process Enhancements + Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present +Member, Southern Association of Student Financial Aid Administrators, 2012 - Present +Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis ",BANKING +" HR SPECIALIST/ HORIZONTAL ENGINEER Professional Summary Passionate HR Specialist with over 10 years' extensive experience in completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance and the like. Highly skilled in performing human resource and/or clerical functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administering HR systems, aligning policies and procedures with compliance laws. Proven record of maintaining department's data integrity. Possess positive attitude, strong organizational skills and attention to detail with accuracy. Skills Word, Excel, PowerPoint, Outlook, Relevant Coursework Theories of Human Communication Oral Communication Customer Service Oriented Resolves Customer Problems Detail-Oriented Oral Communication and Writing Skills Employee relations Manager coaching and training Payroll expertise Works well in group setting Interpersonal Skills Staffing and recruiting professional Project management Budget management Purchasing Excellent time management Proficient in MS Office Fast learner Performance management strategies Treats people with respect; keeps commitments; inspires the trust of others; works with integrity Multi-Tasking Ability Ability to Learn Quickly Time Management Work History HR Specialist/ Horizontal Engineer , 09/2007 + to Current Company Name Carried out all recruitment processes including head-hunting, reaching potential candidates by telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring and closing vacancies Carried out employee orientations and processed new hire paperwork, ensuring compliance with company requirements on time. Created, organized, updated and maintained personnel files and the HR database. Managed and coordinated employee training and development programs. Communicated with management and executives for creation, refreshing and/or interpreting policy changes. Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc. Analyze the information on grade stakes and placing them Drive bulldozers, road graders and other heavy equipment to level earth Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler. Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Shipping Clerk , 03/2015 + to Current Company Name – City , + State Read customer order, work order, shipping order or requisition to determine items to be moved, gathered, or distributed or shipped. Go- to person throughout site departments to answer questions and resolve issues associated with shipping processes. Utilizing organizational and communication skills to train new hires on shipping operations and give progress reports to area supervisor. Gathered information via SAP system and checked for accurate data to give nightly reports to team as well as supervisors. Lead/Report Specialist , 07/2014 + to 01/2015 Company Name – City , + State Performed financial data analysis and implemented improved reporting tools. Prepared presentations and developed project plans. Automated manual data processes with help of macros. Collected useful information related to customers, suppliers and industry. Transformed data into charts and graphs for easier analysis and interpretation. Drafted proposals and created web analytics report. Performance Review Excerpts Jocelyn works well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Jocelyn is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Education Bachelor of Science : Business Administrattion , + 2018 Grantham University - City GPA: 3.7 Coursework in Speech and Communication, Sociology and Psychology Coursework in Professional Prospecting Skills CERTIFICATION : HUMAN RESOURCE , + 2008 AIT - City Skills administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills Additional Information Awards/Recognition +Received a Promotion for doing an outstanding job in the company. 2011 +Received recognition for being for pushing out product in the company. 2012 +Received $100 gift card weekly for having the highest production for the week. 2012 Accomplishments Process Improvement +Created new departmental procedures manual. +Assessed organizational training needs. Supervision +Supervised team with over 100 staff members.  Creative Problem Solving: +Resolved product issue through consumer testing. Computer Proficiency +Used Microsoft Excel to develop inventory tracking spreadsheets. ",HR +" DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved ""LTACH Evaluation Status"" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the ""continuum of care"" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management ",BUSINESS-DEVELOPMENT +" SALES REPRESENTATIVE Summary A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the +hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the +service industry. My goal is to ensure positive and safe travels. Highlights Cheerful and energetic Effective team player Flexible scheduling Dependable and reliable Active listening Verbal/written communication Experience 06/2016 to Current Sales Representative Company Name － City , State Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.  Dealt tactfully and effectively with difficult customers.  Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.  Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.  Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections.  Developed and managed promotional activities aimed at enhancing product awareness.  Generated new accounts and built annual revenues.  Ensured that distribution, merchandising, and price-point objectives were achieved. 02/2016 to Current Bar tender Company Name － City , State Analyzed customer requirements for future products. Dealt tactfully and effectively with difficult customers. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Trained both new and existing personnel in company customer service protocol. Developed credibility and confidence with customers. Analyzed problems and anticipated customers' needs. 04/2014 to 02/2016 Server/bar tender Company Name － City , State Analyzed customer requirements for future products. Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities. Directed administrative operations for the hectic reception area. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Interacted with customers extensively to maintain customer satisfaction. Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction. Analyzed customer requirements for future products. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. 06/2013 to 01/2014 Crew member Company Name － City , State Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.  Offered management position, but had to resign due to school scheduling. 10/2012 to 03/2013 Care giver Company Name － City , State Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices Education 2011 High School Diploma East Gaston High － City , State , USA 2012 Medical Assistant King's College － City , State , USA Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses. Skills Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.   ",SALES +" ASSOCIATE MERCHANT Summary Resourceful buyer with over 15 years of developing and implementing sales strategies in multiple product lines. Strengths include vendor negotiation, sourcing consumer products, and promotional planning.  Skills Contract negotiation Sales and trend forecasting Interpersonal ability Trade shows Self-directed Competitive analysis Pricing strategies Presentations Experience Associate Merchant 06/2015 to Current Company Name City , State Driving sales by 17% or $936K in 2016 on a $10M+ category. Evaluated and negotiated supplier contacts to support corporate initiatives. Managed pricing, orders, and terms through SAP totaling over $60M at cost. Partnered with Inventory and Demand to achieve the department service goal of 96% to all retail stores. Lead product and supplier reviews on an annual basis. Cross collaboration with Marketing to advertise product categories in print, online, and in-store promotions. Created an onboarding and training curriculum for the Merchandising department. Buyer 06/2013 to 06/2015 Company Name City , State Launched product assortments for RFP/RFQ/RFIs to meet client specific parameters. Coached the Re-Buyer on inventory management totaling over $30 million at cost. Developed relationships with existing suppliers and source new vendors for major promotions and client requests. Negotiated product pricing, payment terms, and rebates with manufacturers. Analyzed sales data and market trends to present top brands and items to corporate clients. Forecast initial inventory buys, review orders and ensure timely product deliveries. Resolve any Account Payable, pricing, or payment issues. Home & Garden Showplace Product Merchant 02/2011 to 06/2013 Company Name City , State Identified new vendors and managed over 300 vendor contracts for over 350 garden centers. Increased sales by 4% in 2012 to $56 million with extensive vendor/category management and increased retail store communication. Developed and presented the True Value Gardens program which consisted of more than 380 traditional hardware stores. Managed the exhibitor and department floor plan for the True Value trade shows. Created a national marketing insert for live plants for all hardware stores. Launched a fully functional vendor directory for store use. Supported retail stores with invoice resolution, customer service, and vendor inquiries. Seasonal Product Merchant 02/2005 to 03/2011 Company Name City , State Developed and managed seasonal categories worth over $65M in sales. Introduced a good, better, best strategy to Patio Furniture and increased sales to over $16 million dollars with an average of 30% margin. Revamped and updated the Outdoor Living catalog to showcase a diverse product assortment of patio furniture, grills, and outdoor décor. Launched a merchandising planning spreadsheet for category analysis, cost optimization, and inventory control. Managed and executed seasonal category reviews to negotiate programs for import and domestic sourcing. Created advertising and in-store marketing materials with the Senior Buyer and the Marketing department. Attended industry trade shows to review textile trends and new product launches. Associate Buyer 02/2000 to 01/2005 Company Name City , State Negotiated new store opening discounts, product selection, and pricing. Increased sales by 12.1% from 2003 to 2005 by improving merchandise costs. Developed inventory and sales plans for Patio and Grills. Created a Grill and Patio assortment guide for retail sales managers. Designed a rebate center for the Appliance and Seasonal departments. Created weekly and monthly marketing communication to the stores. Merchandise Analyst 03/1998 to 03/2000 Company Name City , State Allocated product assortments and replenished inventory to over 800 stores. Formulated monthly and weekly inventory forecasts. Communicated with vendors regularly to maintain shipping accuracy. Awarded Buying Team of the Year for Children's Apparel in 1998. Created an aggressive purchasing plan to completely stock mega stores in large metropolitan areas and specialty areas in Hawaii, Puerto Rico, and Sunbelt locations. Initiated the review of seasonal collections with buyers to increase awareness of store trends and increase sales opportunities. Women's Apparel Sales Manager 05/1996 to 03/1998 Company Name City , State Management Trainee 07/1995 to 05/1996 Company Name City , State Education and Training B.S : Marketing of Textiles and Apparel University of Illinois at Urbana-Champaign Marketing of Textiles and Apparel Skills Product Development, Marketing, Trade Shows, Customer Service, Forecasting and Trends, Category Management, Negioation, Vendor Management Microsoft Office Suite, SAP, PeopleSoft Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical ",APPAREL +" CONSTRUCTION CONSULTANT Summary To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive +leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front + of the house manager, kitchen manager, and bar manager. + Experience in the organization culminated as a store owner and operator. Experience 01/2011 to 01/2015 Construction Consultant Company Name － City , State Supervised well site and location road construction, equipment procurement, and logistics. Coordinated facilities construction and well production. Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve + job site issues. Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying + qualified subcontractors, and negotiating prices. Supervised well site completions including: well site perforations, well site logging, and well site flow back. Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate + resolutions. Coordinated and oversaw all project crews including construction, safety, and electrical. Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company + results. Held and facilitated all daily JSA's. Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate + appropriately as needed. 01/2010 to 01/2011 Prospective Owner Operator Company Name － City , State Oversaw all front of the house and back of the house hiring and training. Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and + driving sales in a business averaging $100,000 in gross weekly sales. Managed all front of the house and back of the house inventory control and purchasing. 01/2007 to 01/2010 Assistant General Manager Company Name － City , State Wrote and unified entire company wide inventory control system. Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable. Oversaw hiring, training, and scheduling of all sixty front of the house employees. Education 1990 Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles +Kodiak Energy Consulting, LLC - Vice President of Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing +suppliers, troubleshoot, verbal communication skills, excellent written ",CONSULTANT +" DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions. Professional Experience 10/2011 to Current Director of Social Media Marketing Company Name － City , State Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated). Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone. Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con. Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction. Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy. Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos. Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%). Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale). 09/2010 to 09/2011 Director of Digital & Interactive Marketing Company Name － City , State Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions. Accountable for budget creation, strategic planning proposals and client reports. Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award). Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime. 04/2004 to 08/2010 Director of Marketing Company Name － City , State Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy. Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E. Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising. Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con. 01/1999 to 01/2003 Brand Manager Company Name － City , State Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights. Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet. Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%. Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million. Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania. Education 2003 Bachelor of Science : Business Management with Marketing Emphasis University of Phoenix 1995 Film & TV Production Columbia College ",DIGITAL-MEDIA +" ACCOUNTANT Summary Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership. Highlights SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel Experience Company Name Accountant City , State Company Name Senior Accountant City , State Company Name January 2012 to Current Manager / New York State Licensed Real Estate Salesperson City , State Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews. Company Name January 2000 to January 2012 Finance Manager City , State Developed and presented the annual budget to the Executive Committee. Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis. Portions of the IT department were outsourced in late 2010. Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period. Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs. strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO. Education University of Phoenix Masters of Business Administration City , State Hampton University Bachelor of Science Degree : Finance City , State Finance Skills advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom ",ACCOUNTANT +" EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees. +* Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on ""In House"" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles ",CHEF +" HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global +technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and +driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role +in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) +Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake +Led company internship program and facilitated training for interns across different functions and locations +Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees +Proactively communicated with business partners, hiring managers, and external candidates to quickly +resolve issues and ensure overall positive recruitment experience +Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, +training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching +universities and local events, attending career fairs, executing social media strategy to support branding, +serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ +intern applicants to assist in candidate selection process +Learning & Development: Partnered with VP Talent Development to create and present leadership +sustainment webinar for Zenger Folkman 360 feedback participants +Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career +framework deployment +Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt +app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University +Facilitated parent panels, conducted student small groups and led guided tours for incoming first years +Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students +Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for +key skillsets and increase brand awareness in target markets +Played key role in launching the company's first program for new graduate FTE hires +Expanded company intern program from less than 10 to 50+ interns +Communicate with internal stakeholders to determine people strategy and campus hiring targets per +function/location +Develop relationships with key university partners to build campus brand and position the company as an +employer of choice +Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, +and align with business priorities +Attend on-campus and virtual career fairs, events, and hack-a-thons +Manage budget for all university recruitment related expenses +Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for +key skillsets and increase brand awareness in target markets +Played key role in launching the company's first program for new graduate FTE hires +Expanded company intern program from less than 10 to 50+ interns +Communicate with internal stakeholders to determine people strategy and campus hiring targets per +function/location +Develop relationships with key university partners to build campus brand and position the company as an +employer of choice +Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, +and align with business priorities +Attend on-campus and virtual career fairs, events, and hack-a-thons +Manage budget for all university recruitment related expenses +Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) +Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake +Led company internship program and facilitated training for interns across different functions and locations +Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees +Proactively communicated with business partners, hiring managers, and external candidates to quickly +resolve issues and ensure overall positive recruitment experience +Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, +training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching +universities and local events, attending career fairs, executing social media strategy to support branding, +serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ +intern applicants to assist in candidate selection process +Learning & Development: Partnered with VP Talent Development to create and present leadership +sustainment webinar for Zenger Folkman 360 feedback participants +Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career +framework deployment +Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt +app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University +Facilitated parent panels, conducted student small groups and led guided tours for incoming first years +Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students +Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM +Volunteer for Prevent Blindness NC +Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written ",HR +" NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School - + City , + State 2 Years Completed, Murray State College Tishomingo, OK ",FITNESS +" R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation ",FITNESS +" SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year of Graduation ­ 2010 Training and Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server ",BANKING +" ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation +Engineer with multi industry experience of + 9 years demonstrated ability to lead +an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State  Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers  to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner ",ENGINEERING +" VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare  finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on  refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services ​ Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities.  Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm.  Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088                             Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants                Dec 2014 FHFMA, Healthcare Financial Management Association                    April 2013 CHFP, Healthcare Financial Management Association                      April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017  Healthcare Financial Management Association, National Large System Controller Council  Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants  Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association ​   ​ ",FINANCE +" 4/5 GRADE TEACHER Summary English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Lesson planning expertise MS Office proficient Schedule creation and maintenance Academic performance evaluations Accomplishments Served as Head Cheer Coach for 10 students in seventh and eighth grade. Co-sponsored Student Council and yearbook. Experience 4/5 grade teacher September 2015 to Current Company Name － City , State 4th/5th Grade Teacher Create lesson plans and curriculum. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Create monthly classroom newsletter to keep parents informed of class activities. Eighth grade English/Language Arts Teacher July 2011 to May 2015 Company Name － City , State Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Collaborate with resource specialists to meet the needs of all students. Attend and implement professional development training and learning throughout the school year. Highly-qualified in subject matter due to exceptional knowledge. worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor. Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations. Site Director April 2008 to January 2011 Company Name － City , State Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events. Plan and implement designed curriculum. Activity Leader April 2007 to April 2008 Company Name － City , State Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship. Program Manager January 2003 to December 2006 Company Name － City , State Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship. Education Bachelor of Arts : English Literature Adolescence Community and Education , 2013 University of Arizona － City , State English Literature Adolescence Community and Education Associate of Arts : General Education , 2011 Central Arizona College － City , State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops ",ARTS +" EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working +as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named ""Employee of the Month"". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM ",ADVOCATE +" BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling ",APPAREL +" DIRECTOR OF ENGINEERING Executive Profile Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from 3% average to 18% average. •Successful developed and Implemented an inventory control software that reduced yearly expenditures by $500,000 and on hand inventory by $750,000 • Reorganized finishing and distribution operation into a team/group operation, which resulted in decrease in cost by 20% -30%. Professional Experience Director of Engineering Jun 2013 to Jul 2014 Company Name － City , State Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing and maintaining WORK INSTRUCTION for new & existing product. Work Inprocess analysis and develop efficient production line set-up for efficient production methods The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner. New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points. BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 to Dec 2009 Company Name － City , State With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process. With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation. Experience in developing and operating systems to monitoring and establish material with usage of a MRP system. I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins. This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards. Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost. Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity. As a result the cost control and reporting margins increased from 3% average to 18% average. Chief Industrial Engineer/ Manager of R&D Jan 1991 to Dec 2002 Company Name － City , State Project installation installation through mechanical, electrical, and OSHA related safety standards. Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays. Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis. Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained. Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction. Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands. Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment. Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation. Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution. Project management on the installation of quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction. Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000. Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year. Education Master of Business of Administration Degree , Management 8 2012 University of Phoenix － City , State , United State GPA: GPA: 3.7 GPA: 3.7 Bachelor of Business Administration Degree , Management 8 1979 Delta State University － City , State , United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member of Sigma Phi Eplson Graduate coursework for the SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management ",APPAREL +" HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing, + Organizational Behavior, Business Law, Operations Management, Strategies for HR Management + Project: Reviewed and analyzed more than 30 years of business research to compare the two primary + approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University + Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018) + PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR +Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development. + Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex) + MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique ",HR +" ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. +Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written ",AUTOMOBILE +" BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons +*Implementation of NGSS into fields of evolution, classification, and taxonomy +*Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology - +*Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature +*Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition ",TEACHER +" SR. FINANCE MANAGER Summary Finance professional with a successful track record of driving the financial planning cycle and transforming strategic goals into operational plans. Demonstrated ability to build strong financial models, improve processes and drive business results. Self-starter and creative problem solver. Passionate about building a collaborative environment and empowering people. Experience Sr. Finance Manager Jan 2015 to Sep 2015 Company Name - City , State Served as Global FP&A lead to VP of Finance in all planning related questions and communication with Corp FP&A. Led the Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition and communication of content requirements. Conducted in-depth analysis and provided recommendations to GMs, COO and CFO for meeting the company's strategic goals in terms of growth and profitability. Led the Customer Operations Expense Planning process of $2B and re-allocated budget in accordance with top line changes. Successfully incorporated the sales commissions model by creating a unified data structure and input requirements. Achieved synergies and visibility for the team. Led the Monthly Close, Forecast and Management Reporting processes and provided guidance and support to local Field FP&A teams. Drove and implemented an accelerated Monthly close process by 3 business days, that provided early visibility into final results and streamlined the decision making process for adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15=""""> ""in recognition of Role Modeling of Execution and Passion in Being Exceptional at the Fundamentals"" . Managed the hiring and on-boarding process of two reports in headquarters and three individuals on other teams in Bulgaria. Developed a transition plan of reporting activities to offshore teams in order to scale operations. Finance Manager Jul 2013 to Dec 2014 Company Name - City , State Developed an Expense Planning model for Customer Operations budget allocation of $2B. Established a global calendar and share point that drove better communication and collaboration across teams. Received Spot Award in Oct'14 and Excellence Award in Dec'14. Created and established a standard Financial dashboard for Customer Operations to highlight performance and outline improvement areas. Provided recommendations to senior management for prioritizing investments, mitigating risk areas and improving performance. Created and established a standard weekly Headcount dashboard for Customer Operations (8000+ employees) that streamlined the reporting process, drove timely hiring decisions, cost efficiencies and alignment with Corp FP&A needs. Led the Field FP&A team in systems related projects such as Hyperion Planning/Essbase and Coupa implementations. Coordinated the team during the testing phase and provided consolidated feedback to systems team. Initiated new events policy that helped streamline the criteria for revenue and expense recognition resulting in accelerated accrual submission, acurate reporting and better collaboration. Sr. Financial Analyst Jul 2012 to Jul 2013 Company Name - City , State Finance Business Partner to the VP of WW Operations and VP of Strategy and Enablement and providing strategic financial support. Prepared and presented the monthly forecast, annual plan and mid-year plan update. Developed a Financial dashboard with KPIs for Quarterly Business Reviews to highlight performance and areas of improvement. Outlined action plans, owners and tracked execution. Analyzed headcount direct costs and helped realize savings of $1.75M annually by shifting roles to offshore locations. Proposed and achieved other cost savings of $1.25M annually through contract renegotiation and prioritizing of activities. Developed a Programs spend dashboard to track budget utilization, calculate monthly accruals and perform Actual to Budget variance analysis. Sr. Financial Analyst Mar 2010 to Jul 2012 Company Name - City , State Direct report to a Sr. Director of Finance. Developed a monthly Forecast process and Annual Plan for Americas Field Sales (1,500+ employees). Prepared a KPI dashboard for Quarterly business reviews. Analyzed results and provided senior leadership with recommendations for improvement. Developed and maintained a Headcount dashboard for weekly, monthly and quarterly reviews with senior leadership and recruiting team that helped track, forecast and analyze headcount changes and cost impact. Implemented a new cost center structure to align the new segments, verticals and regions for management reporting purposes. Transitioned and maintained all legacy cost centers. Received MVP H2'11 award. Expert Strategy Controlling Jul 2006 to Mar 2010 Company Name - City , State Prepared the 5-year Business Plan and Annual Operating Plan. Participated in portfolio review meetings and analyzed inputs for optimized product strategy. Incorporated external market analysis in business plan proposal and developed set of strategic goals and recommendations. Prepared the Quarterly Forecast and Monthly Management Reports for CFO area and Actual to Budget variance analysis. Developed a fleet management analysis which resulted in a fuel efficiency program with annual savings of 0.5M EUR.Prepared Logistics outsourcing scenarios as part of restructuring plan and achieved annual savings of 1.25M EUR. Participated in a 6-month rotational program in Marketing Controlling area and prepared Business Cases and ROI analysis. Internship in Sales Channels Controlling Department Apr 2004 to Mar 2006 Company Name - City , State Prepared analysis, evaluation and review of sales activities with Partner sales team. Responsible for preparing and presenting the quarterly commissions forecast, calculation of the monthly accruals and participated in audit reviews at year end. Performed Actual to Budget variance analysis and summarized results for management review. Internship in Quality Management Systems Department Dec 2001 to Mar 2004 Company Name - City , State Implemented quality management systems and issued DIN ISO certification to eight mid-sized manufacturing companies. Deliverables included introductory presentations, training and process documentation. Internship in Office Management Jun 2000 to Nov 2001 Company Name - City , State Responsible for managing the business correspondence, preparing sales agreements and providing customer accounting support. Education Master of Science , Business Administration May 2006 Technical University - City , Germany Principal Subjects: Financial Controlling, Marketing, Management and Tax Languages Fluent in English, German, Bulgarian (native). Skills Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office. ",FINANCE +" 737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University - + City , + State Bachelors of Science : Industrial Engineering 6 2014 University of Washington - + Industrial Engineering Project Management Certification - Stevens Institute - + Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops ",ENGINEERING +" LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors +with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary +curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and +recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well +trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to +prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef +Larry Forgione ""The Godfather of American Cuisine"" (father of Iron Chef Marc Forgione) Learning the true practice of +sourcing local ingredients into the restaurant known as farm-to-table cooking. +I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed +restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained +both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month +externship at Walt Disney World's 3rd signature premier restaurant ""Artist Point"" in Orlando, Florida at the Wilderness Lodge in +Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private +catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency ​Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.  Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand.  Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.  10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to + successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained + invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays, + 40+ hours/wk) + Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can + improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week + Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food  Fast and capable of handling large projects  ",CHEF +" ADVOCATE Professional Summary Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State Core Qualifications KEY QUALIFICATIONS Member of Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate , 01/2011 to 01/2013 Company Name － City , State Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children Assisted families with navigating military health care insurance, Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy Trained professionals statewide concerning military culture and customs Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel United States Foreign Service Officer , 01/2003 to 01/2005 Company Name － City , State Student , Department of State, Foreign Service Institute Studied German language and culture Studied Europe and German/American Relations and American/ EU relations Presented in depth study of German Contemporary Issues Learned European history and culture to include Western Europe, Eastern Europe and the Balkans F oreign Affairs Officer, Department of State, International Religious Freedom Office In charge of monitoring religious freedom in Africa Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans Staff Assistant , Department of State, Political/ Military Bureau Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Reported directly for the Office of the Assistant Secretary Provided technical guidance and deadlines to a bureau of ten office directors and 300 people Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State, Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services , 01/1997 to 01/2002 Company Name － City , State Provided legal representation to families with special needs children regarding education services Negotiated Individual Education Plans and 504 documents Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings Drafted appropriate goals for education plans Education Juris Doctor Georgia State University － City , State , US Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA International law and arbitration Johannes Kepler University, School of Law － City , Austria Johannes Kepler University, School of Law, International Arbitration, completed with honors Bachelor of Arts : Government and Communications Evangel University － City , State , US Professional Affiliations Maryland Bar Accomplishments Austria, with honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy ",ADVOCATE +" COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.  Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities +include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency, +meticulous attention to detail, strong problem solving, and customer service were required skills needed as +an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis, +and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist  Worked for RE/MAX as an entry level receptionist. Daily responsibilities included:  Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations ",CONSULTANT +" CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice  Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation  Coordinate services between primary care physicians and other medical specialists  Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised +and mentored a floor of 45 upper-class undergraduate students for two years        Supervised +ten staff members for one year upon promotion to Mentor Resident Advisor, with +duties including development of on-call schedule for the academic year, +supervision of Office of Residence Life orientation and staff development activities, +collaboration with supervisory staff to problem-solve and implement +disciplinary action as necessary, and management of crisis and emergency +situations involving student safety Implemented +conflict mediation skills among undergraduate students and staff        Organized +and executed 65 social and educational programs for undergraduate students and +staff        Implemented +alcohol and drug safety initiatives among undergraduate student population        Provided +personal and academic counseling to undergraduate students        Designed +and implemented emergency response protocols  Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented +excellent customer service skills daily in fitness facilities while ensuring +patron satisfaction with equipment and fitness environment         Performed +all administrative duties related to fitness facility including monthly patron +attendance counts, performing equipment cleaning checks, and filing incidence +reports related to damaged equipment and/or injuries acquired within the facility   Supervised +50 undergraduate students for two years upon promotion to promote fitness and +health initiatives across campus and oversee fitness center operations         Served +as a liaison between student staff and supervisory staff to communicate issues +with equipment, patron satisfaction ratings of facilities, and safety concerns +with facilities         Oriented +new employees to facilities and designed team-building training guidelines new +staff members   Managed +issues with student scheduling of fitness centers, including no-show coverage +issues, by being flexible and available to other staff members and using +effective communication skills  Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014 +CPR/BLS Certified, 2013 +Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters  Affiliations Member, Nutrition Education Promotion Association, 2010-Present +Member, National Student Nurses Association 2014-Present +Technical Abilities +Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision ",FITNESS +" SALES DIRECTOR Summary + +To continue my career with an +organization that will utilize my management, supervision and administrative +skills to benefit mutual growth and success. Also, to offer my skills to your +company especially in the field of sales and to +grasp power to enhance my professional skill set in accordance with +organizational objectives. + + ​ Core Qualifications Budget & report writing skills Excellent sales and negotiation skills The ability to motivate and lead a team Excellent communication and 'people skills' Good planning and organizational skills The ability to work calmly under pressure Developing sales strategies and setting sales targets Compiling and analyzing sales figures Keeping up to date with products and competitors Sound expertise in sales Strong presentation skills Goal-oriented Strong networking skills Good judgement Good decision making Accomplishments -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016. -Developed highly effective sales training strategies as Sales Manager. -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine. -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016. -VMware Federal Specialization Certification -Lenovo Partner Certification -VMware Academic Specialization Certification Experience Sales Director 10/2015 to Current Company Name City , State JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included: Led sales calls with team members to establish sales and customer retention goals. Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement. C reated and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder. Store Trainer & Key Holder (worked through college) 07/2013 to 12/2015 Company Name City , State Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Trained all new staff in front of house and on all menu items food/drinks. Lead Bartender & Store Trainer (worked through college) 08/2011 to 07/2012 Company Name City , State Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety. Increased customer attendance. Responsible for daily set up. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. ​ Receptionist 09/2008 to 04/2005 Company Name City , State Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Attended business meetings and took meeting minutes. ​ Education Nursing 2010 University of Mobile City , State , USA I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing. Bachelor of Science : Leadership & Cultural Studies 2015 University of Mobile City , State , USA I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership. Skills Sales Software: Ubersmith Desktop Publishing Software: Photoshop, Illustrator, HTML Cold Calling Achieving Results Customer Satisfaction Building Relationships Microsoft Office Microsoft Excel Planning Negotiation ",SALES +" MECHANICAL ENGINEER Summary 5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor. Highlights Pump and piping systems Motor Control Panel Operation and maintenance of sewage treatment plants and sewage lifting stations. Operation and maintenance of Reverse Osmosis plant, with PLC controls Operation and maintenance of Swimming Pools. Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant. Operation and maintenance of Deep well pumping station. Operation and maintenance of diesel engine driven generator sets power plant. Accomplishments Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska. When the power turbine blades of one of our Gas Turbine Engine were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back. There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary convert the control by installing relays, magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation. Experience Mechanical engineer 05/2006 to 03/2012 Company Name City , State Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators. Changed the two sand filters and installed new chlorine dosing system on the New infantry swimming pool ( size of pool 82 feet by 82 feet) . Installed new deep well pumps and conducted the testing and commissioning. Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning. Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers. Supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp. Mechanical Engineer / Section Head 11/1995 to 01/2006 Company Name City , State Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools. Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations. Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes. Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge. Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants. Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps. Education Graduate : Mechanical Engineering course 1973 FEATI UNIVERSITY City , Philippines Mechanical Engineering course Affiliations Former member of Philippine Society of Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters. ",AVIATION +" ACCOUNTANT Summary Creative, active with a prove ability to manage multiple tasks seeking a position whereby my personal & technical skills can be applied & developed. The ability to screen candidates to ensure of the qualifications. The ability of negotiating salaries and preparing job offers. Conducting appropriate investigation such as calling references and performing a background check. Conducting orientation sessions with new employees. Set KPIs and job description for each position. Ability to manage employers' benefits programs. Manage all types of leaves like annual, sick, maternity or casual leaves using very advanced systematic methods with full analysis. Preparing and performing the induction training to new employers. The ability of preparing periodic quizzes which used to evaluate product knowledge. Communicating job vacancies and preparing required assessment. Set performances drivers to be allied with organization goals. Excellent understanding & applying for Company Objectives, Strategy & Organization Culture. Excellent Skills in conflict resolving. Excellent Ability to Identify Personal Differences & Build tailored development Plan. Excellent Ability to train and guide groups of different backgrounds & Adapt different Cultures. Excellent Ability to identify relationship between different & unrelated aspects. Excellent Ability to Identify Potentials, Design & Conduct Development plan. Excellent Ability to lead low performers into the track. Excellent Ability to rewrite the rules & reach Exceptional Decisions. Ability to Set & Develop Business Quality Bench marks. Excellent Awareness & applying for Customers Handling Techniques. Ability to Assess Trade Zone Potentiality & Set Proper Sales Tactics. Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques. Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases. Auditory Understanding for Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal & Mailing. Highlights Master of International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build & design web pages and desktop applications. Department: HR. Experience Accountant November 2001 to June 2004 Company Name Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Ability to classify customers based on geographic and cluster basis. Writing and proofreading copy. The ability to implement the forecasting based on the newest theories. liaising with designers and printers; organizing photo shoots; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting the marketing manager and other colleagues. Customer service representative June 2004 to November 2006 Company Name Retail Supervisor December 2006 to September 2008 Back office Trainer for new hiring retailers till Nov 2009 Operation Support to analysis retail stores' figures. Set action plans for improvement. Tracking warehouse stock. Training & development dep. Set evaluation system. train new hiring staff on company policy, persuaders, product knowledge, applications, and Handling customers. Join Vodafone retail academy team as certified trainer. Cascade retail academy training material ( How to achieve sales target, How to Handle angry Customers, How to inspire your team, How to motivate low performance people, How to prepare sufficient forecasting, How to use mindset positively. Assistant store manager Prepare monthly and annually reports, finding new and professional ideas to achieve sales target. Motivate staff members , Inspiring and supporting them to achieve their KPIs. Set required action plans to determined improvement areas and evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) , Mystery Shopper score, Number of people achievement , Number of complaints. Education Middle East Language School (MES) Faculty of commerce, Alexandria University, Accounting Dept. Master of International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years at First Egypt ""Vodafone Partner"". 3 years at First Egypt ""Vodafone Partner"". Certifications COURSES & CERTIFICATIONS +Strategic Human Resource Management [HRM] (Oxford Business School) +Microsoft Certified Professional [MCP] (Microsoft) +Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. +Date of Birth : 20 Sep -1978 +Marital Status: Married. +Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted. ",ACCOUNTANT +" GRAPHIC DESIGNER Summary ➢ While working as Front Desk Receptionist at Meyer Sound, contributed to Marketing Team by updating and translating marketing materials, updating website, and improving sales collateral. Promoted to Marketing Coordinator for Latin America. ➢ Contributed to substantial cost savings for Meyer Sound by creating ads for publication, editing graphics, and translating materials thereby eliminating the need to hire third-party agents to complete this work. ➢ Researched vendors and negotiated service agreements to have marketing materials and swag for Meyer Sound produced in Mexico reducing costs associated with importing these materials from the US. Highlights * Marketing Strategy * Project Coordination * Graphic Design * Branding * Event Planning * Print Production * Social Media * Tradeshow Coordination * Marketing Collateral Development * Press Releases * Copy Writing/Editing * Web Content Management Experience January 2014 to Current Company Name City , State Graphic Designer Restaurant Consulting & Management Company Developing design solutions to communicate each of the restaurant's unique message and promoting the brand with high visual impact. Graphic design solutions for a variety of products and activities such as POP, websites, social media, email, promotions, product packaging, corporate communications & identity. Preparing, packaging & delivering production-ready art files. Creating creative templates for marketing needs Proofreading to produce accurate and high-quality work especially under challenging deadlines January 2013 to Current City , State Graphic Designer Design print materials, such as logos, stationery, flyers, and postcards. Clients Include: Pembroke PR, Main Street Property Services, A grape in the Fog, Photoworks SF, Progressive Hounds, The Handler Brothers, Otis Beanery, Mitzvites, Pet Nanny, District Dogs, Dog Town, SuperFly Pet Supply, No Time for Cancer, Meridian Pro Audio and Promarket. Paola Trejo 2 January 2008 to January 2013 Company Name City Marketing Coordinator, Latin America Mexico City Professional Sound Manufacturer Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings. January 2005 to January 2008 Company Name City Graphic Designer Mexico City Consumer Goods Advertising Agency Clinets include: Rimmel London, Dannon, Sigma, Sally Hansen, Palmer's. Produce design solutions to communicate clients' messages with high visual impact for a variety of products & activities. Layout, image manipulation, and prepress production for offset and digital color output. Established design briefs and project time-lines. Coordinated with external agencies. Meeting clients to discuss their needs, objectives and budgets. Designing and creating a wide variety of graphic art and promotional material. Producing designs for both internal and external communications. Involving customers in the design process. Developing design briefs. Explaining design concepts and ideas to clients and colleagues. Providing graphical support for Blogs, websites and social media. Working on presentations, leaflets, trade-marks, marketing materials and banner designs. Producing accurate and high-quality design work. Examining design work for quality, consistency, and accuracy. Creating a consistent corporate and brand identity for clients. Preparing design files for production. Taking design ideas from generation through to completion. Generating multiple concepts for a campaign or project. Working on projects to strict timescales. Computer Skills: Illustrator | Photoshop | InDesign | Dreamweaver | Flash | Premier | Freehand Graphics: Logo Design, Editorial Design, Web Design, Illustration Education 2004 Universidad del Valle de México City , MX Bachelor of Arts : Graphic Design Universidad del Valle de México - Mexico City 2004 Bachelor of Arts - Graphic Design Presentations Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote Languages Spanish - Native Speaker | [AND] Translation: English/Spanish and Spanish/English [AND] Translation: English/Spanish and Spanish/English Skills Marketing, Clients, Ads, Basis, Sales, Translated, Solutions, Advertising, Brand Identity, Budgets, Dreamweaver, Flash, Freehand, Hansen, Illustration, Illustrator, Indesign, Logo Design, Photoshop, Premier, Prepress, Promotional, Web Design, Pr, Public Relations, Graphic Design, Corporate Communications, Packaging, Point Of Purchase, Pop, Proofreading, Branding, Content Management, Copy Writing, Event Planning, Front Desk, Marketing Collateral, Marketing Strategy, Receptionist, San, Storage Area Network, Tradeshow, Translating, Web Content Management ",DESIGNER +" SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) + + March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County ""Read to Achieve"" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP ",BPO +" ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP through personal document management, calendar organization and collateral preparation for meetings. Experience Company Name City , State Administrative Assistant 10/2014 to 11/2015 Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email. Coordinate catering for luncheons and other meetings. Company Name City , State Administrative Assistant II 09/2013 to 09/2014 Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed. Managed paper or electronic filing systems. Company Name City , State EA/Project Manager 11/2012 to 07/2013 Provided system and project planning; and administrative support to SVP. Estimated, executed, and implemented projects within the system. Ensured deadlines and time lines were met. Demonstrated superior skills in managing data and in using data to drive decision making. Trained users and answered questions. Presented research findings to groups of people. Performed needs assessments in order to determine the types of research and information that were required. Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP. Company Name City , State EA/Supervising Corporate Assistant 03/2008 to 09/2012 Supervised corporate assistants and provided administrative support to SVP. Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement. Assisted with CEO search Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues. Interpreted and communicated procedures and policies to staff. Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports. Prepared agendas and materials for meetings. Helped with departmental budget preparation. Created, maintained, and entered information into databases. Set up and managed paper and electronic filing systems. Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point. Arranged conference, meeting, and travel reservations. Conducted Internet based searches. Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader). Set up media equipment for meetings and web conferences. Company Name City , State EA/Corporate Assistant 03/2001 to 03/2008 Provided administrative support to SVP. Managed executive's schedule and served as gate keeper. Screened SVP's calls and assigned callers to appropriate parties. Compiled, transcribed, and distributed meeting minutes. Performed general office duties, such as ordered supplies and maintained records management database systems. Made domestic and international travel arrangements. Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings. Provided back up for CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations and Board packets. Planned and organized retreats and significant events. Reviewed and processed expense reports for eight executives. Compiled and reported payroll reports for clinical operations staff. Company Name City , State Executive Assistant 10/2000 to 03/2001 Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook. Trained all new/current Provena Home Health employees to be proficient in Outlook. Scheduled appointments and meetings. Prepared meeting packets. Created tracking spreadsheets in Microsoft Excel. Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes. Education Master of Science : Management Human Resources Jan 2012 Indiana Wesleyan University , City , State Management Human Resources Bachelor of Science : Management Human Resources Jan 2007 Olivet Nazarene University , City , State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports ",ADVOCATE +" SR. ESTIMATOR-BAS CONSTRUCTION SALES Summary 9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities. Accomplishments Awarded as most interactive person across all business units in India by Schneider Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India Energy Management Professional Certified by Schneider University Framed out the processes and templates for new energy business unit in Schneider India Active Volunteer in CSR activities in Schneider for social cause Initiated selling of the energy conservation solutions to clients showing savings and ROI Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's Experience Sr. Estimator-BAS Construction Sales August 2015 to Current Company Name － City , State - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work Project Engineer Company Name － City , State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows. Sales Engineer Company Name , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc. Assistant Manager-Energy Solutions July 2010 to May 2013 Company Name － City , State Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C, Education Bachelor of Instrumentation Engineering : Instrumentation Engineering , 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006. Affiliations Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Certifications Energy Management Professional Certified by Schneider University. Skills Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql ",CONSTRUCTION +" DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of ""core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry. +Volunteer work( events) +Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design ",DIGITAL-MEDIA +" VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, ""Loyalty Disney Style"" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal ",FITNESS +" CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end ",CONSULTANT +" SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE Executive Profile Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results Company Name City , State Vice President of Professional Services 06/2006 to 08/2011 Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010 Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5% Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO Managed company fiscal planning cycle that ensured company profitability and three year outlook Company Name City , State Associate Director Finance 05/2005 to 08/2006 Directed financial operations for General Motors, Wyeth, and additional client accounts Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting➢ Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management Company Name City , State Finance Manager 11/1998 to 05/2005 Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue Oversaw day to day operations and guided finance teams responsible for managing their region Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ➢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region Selected to the 2001 ""Achiever's Club"", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004 Education MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems Strategic Management - Harvard Extension ",HEALTHCARE +" REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division ",FITNESS +" DESIGN DIRECTOR / SENIOR DESIGNER Professional Summary Passionate Design Director with extensive talents in providing clear instructions to team members and supervising budgets to ensure project profitability. A natural leader with more than 10 years' experience leading successful and talented design teams. Seeking a new position as a Senior Designer with a great organization. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff. Education Associate of Science : Apparel Design Fashion Institute of Technology - City , State Accomplishments Designed Sean John fashion Show 2008 Featured on MTV "" If I were KING"" Designed Sean John fashion Show 2004 which received the CFDA award. Outerwear design featured in MOMA. Designed Marc Ecko fashion Show 2002 Outerwear which was showcased in showroom. Designed Tommy Hilfiger Olympic Ski team outerwear and accessories Additional Information Works appeared in WWD daily, DNR news, Source magazine, Timeout, Complex magazine, Detail, Flaunt, Stuff magazine,Vibe, Trace, Teen People, Honey and YM. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff. ",APPAREL +" AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. +Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level ",AVIATION +" FREELANCE GRAPHIC DESIGNER Highlights web & print design skills & software Visual Elements - Image/Photo Layout, Typography, Color Management Image & File Prep - Retouching, Resizing, Formatting, Packaging, Press Check, Software - Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud) Tumblr, Square Space, Word Press, Basic HTML & CSS Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11, Experience Freelance Graphic Designer 05/2016 － Current City , State Influential graphic designer for a high-end jewelry company in New York City where I brought originality, curiosity, enthusiasm, accountability and grit to the table everyday for nearly four years Started my own jewelry company called WYNDesigns out of college. The brand encouraged women to ""wear their name proudly."" GIA Accredited Gemologist Professional Played an instrumental role in the development of the Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created an icon logo for Evolve. Space, a company that provides open space environments where professionals and organizations can work, build and pursue their visions and missions in a modern, collaborative space. Working directly with the founder, I successfully brought his vision to life, providing him with a multi functional icon fit for different web and print scenarios. Graphic Designer & Assistant 04/2012 － 01/2016 Company Name City , State Lead graphic designer for the company's Madison Avenue Jewelry Boutique, owned by New York City Philanthropist Ann Ziff Produced all advertisements, exhibition invitations, and marketing materials, executing multiple simultaneously under demanding deadlines. Ran and oversaw the production process for all of the print & web projects listed above, executing multiple jobs simultaneously under demanding deadlines. Worked individually as well as collaboratively with the boutique manager, offsite art directors, producers, photographers, and printers. Presented all assets to the boutique owner in a clear and professional manner. Organized photo shoots, prepared pieces and their respective set ups prior to shoot, directed the photographers on product placement/layout during each shoot Updated and maintained the boutique's website and social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics with offsite organizations cohosting each event, coordinated caterer, decorations, and handled rsvp lists Ran all jewelry production fabrication, and oversaw the shipping of raw materials and repairs for Tamsen Z Frequently communicated and assisted with boutique cliental directly, conducted and directed store inventory; updated jewelry database (Gemini) Handled all gift purchases and distribution for family, friends, clients, and members of several philanthropic boards, which included The Metropolitan Opera, Lincoln Center, and The Metropolitan Museum of Art Assisted with personal correspondence (edited Met Opera acknowledgement letters written on Ann's behalf and communicated these revisions to their development office), mail and phone management, scheduling, travel arrangements, all of which required excellent verbal and communication skills Owner & Designer, WYNDesigns (october 2011) Designed and sold bespoke key chains for the line, which I created and managed. Sold work at Amethyst, a jewelry boutique in Bethesda, Maryland. Donated pieces to charity auctions, such as the Children's Hospital Holiday Gala in Washington D.C. Experienced with sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding and polishing. 11/2011 － 03/2012 City , State Handled custom client orders, worked with customers, assisted with trunk shows, updated the website, created beaded jewelry for boutique. Education 2011 Bachelors Degree : Rollins College - Studio Art City , State GPA: GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year +Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma Studio Art GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year +Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma 2013 Gemological Institute Of America Completed courses in Jewelry Essentials and Colored Stone Essentials, Diamond Essentials +92nd Y, New York City (may 2010 University of Edinburgh: College of Art City , Scotland Completed courses in Metal Sculpture and Wire Jewelry, summer program 2009 Rhode Island School of Design City , State Completed Introduction to Metal Jewelry course, summer program Skills Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written ",DESIGNER +" MEDIA SUPPORT SPECIALIST Professional Summary I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients.  This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries. I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality  Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment and analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 - 05/2018 Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans. Travel to client locations across the country for training on products and installation of media hardware. Respond to end-user calls and promptly apply proper operation of equipment and software. Install, set up, repair, and replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience with Active Directory, System Administration. Perform network cabling installation, testing & configurations using networking testing equipment and termination tools. Collaborate with other computer and network support staff to solve complex computer and connectivity problems. Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more. Worked as a liaison between development team and sales to cater products to clients/end users. Provided quality assurance on software and implemented changes based on user habits and feedback. Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients. Minor experience with formatting and creating web technologies such as JSON/XML. Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by half. Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Migrated documentation from a previous administrations web server to our updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals. Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions. Accomplishments Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate the remote workforce. Intern Company Name 02/2013 - 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors. Education BA : Political Science Indiana University of Pennsylvania - City , State 2013 - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters +- GPA: 3.39 +- Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems Thesis:  Motivating the Youth to Recreate Outdoors Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by 30% Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate a remote workforce. ",DIGITAL-MEDIA +" HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor +relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor +management, vendor +management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources ",HR +" HOUSEKEEPER Professional Summary Dependable and trustworthy Housekeeper who works well with others and believes in working hard to satisfy each customer. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Skill Highlights Customer-oriented Organized Self-directed Hardworking Exceptional time management Decision making skills Work Experience Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling. I am able to clean and maintain this home every two weeks. Have always had a great communicating relationship, flexible schedule for Sajeda. I believe working hard, achieving the tasks at hand, and being kind and friendly have resulted in a great relationship. 816-500-2786. Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors, wash, dry, fold, put away laundry and linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning, recycling. empty trash bins. Each task Stephanie has asked of me I was able to complete within the time needed. As a result of hard work and thorough cleaning, I have earned Stephanie's trust and confidence to clean and care for her home each week. 571-236-0017 Company Name October 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers with my attentiveness to their needs, the Schwarz family looks forward to me caring for and maintaining their home. 918-346-5788 Company Name April 2012 to Current Housekeeper/Caregiver City , State General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors, changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash bins., pet clean up, organize. Other responsibilities are drive to appointments, run errands, grocery shopping. With the dedication I have given to Ms. Saft, she has the ability to rely on me to meet her needs. 561-266-3238 Company Name April 2012 to Current Housekeeper City , State I work in many private homes. My responsibilities vary from home to home depending on the clients needs and desires. In most homes I do the general housekeeping duties such as kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins. Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up. Many of my customers live in Boca Raton, Delray Beach, Boynton Beach. I also have clients in Wellington, Singer Island and Green acres. After several months of caring for my clients homes I have won their trust in me to ensure their satisfaction in a well maintained home. As a result of this relationship they have allowed me to bring another great cleaner into this business. They are pleased and grateful for the hard work we give to them and refer us to their friends and neighbors. My goal is to care and clean the customers home to their satisfaction as well as my own, I believe I meet that goal daily. Company Name May 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication and thorough caring for this home has given me the opportunity to be a valued asset. 561-712-7880 Company Name November 2012 to April 2013 Housekeeper City , State My responsibilities: going into private homes at a scheduled day and time to clean and maintain the residence. General housecleaning of bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping of floors, make beds. I worked as a two man team, listening to my boss and achieving the results she had expected from me. Accomplishing the duties needed for each individual home resulted in more referrals for business and many satisfied, happy customers. Company Name June 2010 to October 2011 Breakfast Chef City , State position responsibilities: opening the hotel restaurant, preparing, cooking breakfast food to order to be served for that day, create menu items to be served as specials for the morning, relate to wait staff and other kitchen helpers of such specials,ingredients and prices. Inform them of when to open the doors for business. Cleaned and shut down all kitchen equipment after the shift and cleaned and sanitized all work areas. As a result of great communication with wait staff and other employees the breakfast shifts were able to run smoothly, successfully and had grown 25% in sales in the first season I worked there. My goal was to satisfy the customers, my co workers and my boss. I was liked by all, they enjoyed the food and sent many compliments to the chef!. Company Name December 1996 to September 2009 Owner/Chef City , State Owned and operated a small breakfast/lunch diner in Maine my responsibilities:. purchased, prepared and cooked food to order. Oversaw all staff to be friendly and polite to customers. Created and explored new menu items and specialty items. Maintained all equipment to be in safe and functional working order. Ensured consistent high quality of plate presentation. Also handled all management duties, purchases, payroll, scheduling, paying bills, hiring, firing. As a result of many years of hard work, doing my best, I achieved many satisfied customers who returned on an everyday basis as well as out of state vacationers that came back year after year. Education and Training Wiscasset High 1985 High School Diploma : Business City , State , USA I graduated high school, didn't expand my education through school but had a lot of hands on training. I learned all my cooking skills through watching a Chef and listening to what he said. As I grew in the industry my cooking skills became more fine tuned. I challenged myself to create new menu ideas and searched for more ways to be a better Chef. Housekeeping for me started when I was young, I learned to clean the kitchen, bathroom, dust, dishes, laundry and iron. I have worked in private homes, commercial businesses, and for myself. \\\\ Personal Information Place of Birth: Lowell, Massachusetts Date of Birth: 8th of April, 1967 Present Resident in Lake Worth, Florida Sex: Female Status: Single Hobbies: Travel, Beach, Exercise, movies, Skills Honest Dedicated Dependable Additional Information I believe being kind and friendly is the best way to go through life. I enjoy spending time with my family, friends and having fun. I have a huge desire to learn new things and look at life as an adventure. ",CHEF +" ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. But most important, to show that I am capable and open for changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional and mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Increased office organization by developing more efficient filing system and customer database protocols. Administration Answered multiple phone lines, transferred calls to corresponding employees. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed. Maintained the front desk and reception area in a neat and organized fashion. Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurse's office. One of my job duties is ordering employee uniforms from Aramark. I am in charge of filing supply order for school cafeterias. Keeping track of our supply inventory in the storage room. Staying up to date with the school cafeteria Health Inspection Reports. Updating the CACFP and SNP Site Monitoring Reviews. Making employee packets for new hired employees. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Telephone Operator Aug 2008 to Jun 2010 Company Name － City , State Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurses office. Enter emergency information into database Powerschool. Updating the ical with dates, events, ect. Working on the weekly bulletin that is located on Powerschool. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Administrative Assistant Apr 2006 to Nov 2006 Company Name － City , State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Education High School Diploma , General Education 2000 Valley High School － City , State Select One , General Education Orange Coast College － City , State Associate of Arts , General Education Santa Ana College － City , State I am currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator ",ARTS +" ENGINEERING PROJECT MANAGER Summary Seeking long term employment where my experience, expertise, and education can be used to satisfy the needs of the company, as well as provide opportunity for personal development and career advancement. Project Coordination is my strongest point and I accept any challenges that I encounter to get the job done. I offer no less than one hundred percent commitment to my employer, co-workers and my work. I am definitely a team player but work well on my own with no supervision. I will bring to your company loyalty, dedication and great work ethics. Highlights Effective verbal and written communication and meeting facilitation skills Proactive and adaptable self-starter Self Motivated Ability to prioritize and complete multiple tasks with little supervision Punctual Extroverted personality Willing and available to work outside normal business, including weekends, to meet project deadlines Proficiency in Microsoft Office: Word, Excel, Outlook Knowledge in Microsoft Office: Access, PowerPoint Minor Accounting Experience 11/2005 to 07/2008 Engineering Project Manager Company Name － City , State Planned, directed and managed designated projects; Ensured that objectives were accompanied in accordance with outlined priorities; Analyzed results of operations to discover more efficient ways to utilize resources; Skilled in securing federal, state and local regulatory land-use approvals, including construction permits through Texas Commission on Environmental Quality (TCEQ); Vast knowledge in dealing with builders, homeowners, HOA's, and bank issues- in addition to diplomatically resolving concerns and complaints; Developed ability to work in fast-paced environment; Ability to follow instructions well and make decisions with no supervision; Assisted Civil Engineer in preparing lot layouts for Residential Development, Master Planned Developments, and International Developments. 08/2003 to 03/2005 Assistant Project Coordinator Company Name － City , State Coordinated project submittals to Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, and Bexar MET: a) Tracked submittal dates using spreadsheets and Plat Tracking- city website b) Tracked critical time paths as related to review approval periods. c) Followed up on tardy responses, ascertained source of difficulty, and coordinated resolutions & approvals. Completed final project packages for approval by Planning Commission/Director of Development Services. Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, and Vested Rights Permits. Familiarity with the city's website and personnel. 08/2001 to 08/2003 Environmental Secretary Company Name － City , State Unit secretary for 13 employees. Responsibilities included: heavy phone usage, heavy typing, research via the internet, heavy client contact, coordination of meetings, hotel accommodations/rental car service, project file set up, created spreadsheets in excel and access, vast mail-outs, and other special unit requests as delegated. 02/2001 to 08/2001 Purchasing Clerk Company Name － City , State Coordination of import and/or export of product for manufacture or sale; including proofing purchase orders and preparing all documentation according to international shipping standards. 02/1999 to 09/1999 Executive Receptionist Company Name － City , State Managed front office area. Answered multi-line telephone system and directed calls; took detailed messages and/or forwarded necessary callers to voicemail. Booked flights, hotels, rental cars and arranged for corporate pick up at the airport. Coordinated all company functions to include: birthday celebrations, parties, awards and ceremonies, and local ticket events. Collected US Mail, sorted and delivered to personnel. Typed, faxed, mailed, and emailed office correspondence and performed various office duties. Education 2/1997 Business Certification Charter College － City , State Dean's list 3 quarters) Present International Business San Antonio College － City , State International Business Member of SIFE (Students in Free Enterprise) Languages English (Fluent - Full Knowledge) +Spanish (Knowledge, but taking classes to become more fluent) Skills Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication ",ENGINEERING +" SENIOR WARRANT OFFICER ADVISOR Summary A dedicated and experienced Personnel Manager, Education Administrator, trained in Blackboard development, technical writing, Graduate level platform teaching, and flight instruction. Works well with people at all levels of the organization, including stakeholders, customers, and outside vendors. Self-motivated, innovative, and goal-oriented management professional committed to project accomplishment. Dedicated team player, skilled at mediation and conflict resolution. Flexible Operations Officer and Supervisor, driven to manage the design and development of new training programs and modify existing curricula to meet the needs of participants. Training Instructor, who helps participants obtain knowledge and skills required to thrive in a fast-paced setting. Highly organized Subject Matter Expert in aviation operations and extremely successful at managing people and time. Offers prompt feedback on training assessments, participant behavior, and the overall effectiveness. Professional, detail oriented, administrator motivated to drive projects from start to finish as part of a dynamic team. Skill Highlights Upper-level management Project management Strategic planning Quality management Tactical-level analysis Reconciliation budget management Administrative management Logistics management Conflict resolution Secret security clearance Exceptionally organized Excellent team-builder Analytical Strong attention to detail Technical writing Effective time manager Training specialist Certified Instructional technologies knowledge Accomplishments +Managed the complete redesign of the Aviation Warrant Officer Advanced Course, improving the professional education for Army Aviation. Developed a Blackboard interactive Aircrew Training Program, reducing administration requirement by half. Developed aviation track-specific training for instructor pilots, increasing their instructional and resource management efficiency for all of Army Aviation. Revamped the training strategy for the organization's overwater and crewmember qualification programs, reducing training time by 40 days 6o flight hours. Managed a special operations flight detachment in multiple regional commands throughout Afghanistan, coordinating and executing over 250 Air Assault operations while amassing over 3100 accident free flight hours. Developed the standard operating procedures for conducting Low Cost Low Altitude operations adopted by the 101st Aviation Sustainment Brigade, which improved the efficiency of hazardous aerial resupply operations. Experience Senior Warrant Officer Advisor 05/2016 to Current Company Name City , State Supervisor: Joseph Hodgson; joseph.j.hodgson.mil@mail.mil Responsibilities: Served as a senior training manager, responsible for course management documents, Programs of Instruction, Course Administrative Data, Individual Training Plans, and training materials to include: lesson plans, audio visual aids, computer assisted instruction, computer based instruction, training support packages, student evaluation plans, test items and multimedia products. Ensured the integration of professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Aviation (enlisted, officers, and warrant officers career fields). Performed and oversaw analysis, design, development, and evaluation of courses. Led needs analysis for long-range training plans/requirements; conducting threat, doctrine, and mission analysis involving literature review and data collection to compile total task inventory. Conducts job/duty analysis to establish total individual task inventory and performs critical individual task analyses to identify task performance specification. Prepares written reports, identifying problem areas and viable solutions for the development of recommendations to modify course curricula, training material, instructional techniques, etc. Aviation Warrant Officer Advanced Course Manager 04/2015 to 05/2016 Company Name City , State Supervisor: Daniel O'Donnell; Daniel.j.odonnell8.mil@mail.mil ​ Responsibilities: Supervised and certified instructional faculty and staff; ensuring they remained current with interactive multimedia, advanced educational and technology techniques. Provided development counseling and mentorship for faculty and staff, which facilitated team cohesion throughout the organization. Mentored teachers through non-evaluative, non-judgmental coaching that builds self-directedness and internal capacity for planning, self-assessment and reflection. Managed program of instruction, ensuring the successful implementation and continuation of the academic program. Assessed education needs to address the school's student achievement priorities/goals +across various groups through design, development, and administration of multiple data collection methods (e.g.surveys, questionnaires, and observations). Analyzed courseware to identify training and education gaps, and provide guidance and direction for the development of intervention strategies and incorporation of rigor. Enforced and ensured program followed organizational and federal guidelines, specifications, policies, and procedures. Provided direct oversight and vision for the programs technological or educational needs and goals. Secured funds through annual budget meetings, grant writing and other means. Collected and analyzed feedback data to determine effectiveness and feasibility of courseware and technology. Aviation Warrant Officer Advanced Course Senior Small Group Leader & Instructor/Writer 05/2013 to 04/2015 Company Name City , State Supervisor: Kevin Ryan; kevin.e.ryan8.mil@mail.mil ​ Responsibilities: Developed a collaborative model of co-teaching, observation, dialog, and lesson demonstration to analyze and reflect on practices to promote quality instruction and positively affect student learning. Provided interactive distance and resident multimedia instructional research, design, development, implementation, training, and assessment capabilities within the United States Army Aviation Center of Excellence (USAACE). Integrated professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Army Aviation career fields. Instructed training covering flight planning and reporting, aircraft scheduling and movement, tactical procedures, flight records, and administration. Established training methods, techniques and tools in order to design and develop training courses and materials, evaluate training programs, and complete special projects. Managed individual segments of procurements, providing clear, detailed, and specific instruction, as the organization's purchase cardholder. Battalion Standardization Pilot 06/2012 to 05/2013 Company Name City , State Supervisor: Scott Halter; scott.m.halter.mil@mail.mil ​ Responsibilities: Advised the commander on the need for new and/or revised policies and makes policy recommendations based on data and input from staff and advisory committees. Conducted special studies requested by the Commander. Provided advice and leadership to company commanders and instructor pilots regarding employee development. Directed the employment and assignment of new pilots and coordinated training activities. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Evaluated work performance of subordinates. Arranged for the evaluation of each staff member and identifies appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Company Standardization Pilot 06/2010 to 06/2012 Company Name City , State Supervisor: Christopher Klick; Christopher.e.klick.mil@mail.mil ​ Responsibilities: Managed and provided technical supervision on the organizations Aircrew Training Plan (ATP), comprised 90 employees. Evaluated work performance of subordinates. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Arranged for the evaluation of all employees and identified appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Developed and managed an accelerated program of instruction for aerial gunnery, which successfully trained and qualified employees in a 1/3 of the normal time; saving the organization an estimated $100K. Senior Instructor Pilot, Training Instructor, & Instrument Examiner 12/2003 to 06/2010 Company Name City , State Supervisor: Paul Flanagan; paul.r.flanigen.mil@mail.mil Responsibilities: Supervised training and education for 40 employees. Maintain employee's Individual Aircrew Training Folders, responsible recording and cataloging of essential training information. Identified developmental and training needs of employees, providing or arranging for needed development and training. Evaluated work performance of subordinates. Planned and executed over 250 complex operations, requiring the coordination with joint military and State organization. Managed challenging flight operations all over the world. Managed a remote, surgical strike force of 20 personnel and $156 million of equipment, responsible for the transportation of personnel to multiple hazardous locations. Developed the operational procedures for conducting Low Cost Low Altitude (LCLA) aerial resupply, resulting in the organizations improved efficiency and operational fuel cost savings of $4,750. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Facility Training Manager 09/1999 to 10/2002 Company Name City , State Supervisor: Luis Labrador; luis.j.labrador.mil@mail.mil Responsibilities: Supervised programs, to train and evaluate traditional Aeromedical Evacuation Technician proficiency and competency, and provide ground and flight instruction for developing and upgrading the skills of traditional Aeromedical Evacuation Technicians. Planed, organized, and implemented programs, policies, and procedures designed to ensure unit readiness for wartime tasking capability. Established and was responsible for on-the-job (OJT) training, the sustainment-training program for junior personnel, proficiency training, and acted as trainer and certifying official. Provided emergency care as required to stabilize patient and arrange for transfer of care to an appropriate facility for the level of care needed. Worked closely with allied health professionals to utilize and coordinate the services of other health care professionals in the management of the patient's medical, physiological and social issues. Medical Supervisor 01/1996 to 09/1999 Company Name City , State Supervisor: Kevin Higley; kevin@cdcmedical.com Responsibilities: Responded to accidents and other emergencies involving injury and illness, which sometimes may be life threatening. Provided prompt initial care to significantly increase patient survivability and reduce the possibility of long-term serious injury. Performed basic emergency medical treatment. Administered cardiopulmonary resuscitation on patients through various techniques such as, intravenous (IV) insertion, intubation and drug administration. Operated emergency or patient transport vehicles. Education Bachelor of Science : Aeronautics 07/2015 Liberty University City , State , United States 158 Semester hrs. 4.0 GPA Professional Affiliations Life Member - Disabled American Veterans + Member - Army Aviation Association of America Life Member - Order of Saint Michael Interests Coaching youth athletics Outdoor activities (e.g. hunting, fishing, hiking) ​ ​ Qualifications Commercial Pilot License CH-47D Instructor Pilot CH-47F Instructor Pilot Rotary-Wing Instrument Flight Examiner National Registry Emergency Medical Technician - Basic Advanced Cardiac Life Support Provider Prehospital Trauma Life Support Technician Department of Transportation National Highway Traffic safety Administration emergency Vehicle Operator Army Basic Instructor Small Group Instructor Trainer Facility Training & Development Specialist Survival Escape Resistance & Evasion Blackboard Instruction 101 Additional Information Published Works: Aviation Digest Volume 4/Issue 1, March 2016, Aviation Warrant Officer Advanced Course: Honing Army Aviation's Primary Warfighters. Army Aviation Association of America Magazine, March 2016, Aviation Warrant Officer Advanced Course Restructure. Flight Hours: Total Flight Time - 3200 Total NVG Time - 2182.4 Total Flight Instructor Time - 1284.7 Total Instrument Instructor Time - 115.6 Total Pilot Hood, Simulator & Weather Time - 432.8 Total Combat Mission Time - 1892.9 Awards: Meritorious Service Medal - 2 Air Medal - 6 Software: Aviation Mission Planning System Army Training Requirements & Resources System Aviation Resource Training System Centralized Aviation Flight Records System Resident Individual Training Module System Falcon View GPS Flight Procedures HTML/HTML5 ",AVIATION +" CASHIER Summary Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's. Highlights Arts and crafts aptitude Conflict resolution techniques Calm and patient Creative arts talent Training in food handling preparation Active listener Positive and cheerful Creative arts talent Conversant in korean Experience December 2015 to February 2016 Company Name City , State Cashier Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. September 2015 Company Name City , State Apparel Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. to Apparel. January 2013 to August 2015 Company Name City , State Care-giver Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Education 2017 Chandler gilbert community college City , State , USA Associate of Arts : Early Childhood Education/English second language Currently Finishing up First year of college, Majoring in Early Childhood Education/English second language 2015 Adult Education school City , State , USA GED : High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity ",APPAREL +" SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track +record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand +existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- +tasking and reaching sales targets. Builds loyalty and long-term relationships with customers +Business development executive experienced in all aspects of sales and marketing, contract negotiation and account +management. Driven professional who effectively builds loyalty and long-term relationships with customers while +consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA +92123 +Accomplishments + Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 + years in sales, customer service and personnel and payroll management. Driven to exceed goals and + expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and + long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining + employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action + requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the + organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff + recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning + sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and + security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 + Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written ",TEACHER +" BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end ",BANKING +" TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone ",AUTOMOBILE +" ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. ""Pete"" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co­curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student­athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student­athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student­ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All­Rookie team Organized end­of­the­year team dinner and individual awards Provided individual skill development program during the season and Post­season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non­conference and conference opponents M * anaged academic progress of student­athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student­athletes Coordinated community service activities between the student­athletes and local community Coached three All­League players and one All­Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16­10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award ",TEACHER +" SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Experience Senior Student Finance Specialist January 2010 to Current Company Name － City , State SUMMARY I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Evaluates students' Financial Aid's compliance with schools' regulations and control. Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation. Responsible for performing daily Title IV and Tuition Refund calculations. Maintains the students' general ledger by assuring all the Academic Years are balanced. Main adviser of students' credit balances assisting other teams and departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance. Emphasis on time management to meet month end and quarter end deadlines. Supports interdepartmental teams regarding any issues with out of school students. Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc. Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end. Invoicing Associate January 2008 to January 2010 Company Name － City , State Researched and assigned the correct identifiers for each customers based on their regions. Performed updates and movements of customers based on their regions. Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger). Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead. Retained database by determining customer's legal corporate structures and hierarchies. Created procedures for TCAM usage for new hires and for future references. Adjustments Associate January 2007 to January 2008 Company Name － City , State Investigated and adjusted Item Processing Center's bank teller errors based on their regions. Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items. Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts. Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers. Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks. Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks. January 2003 to January 2007 Company Name － City , State Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits. Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily. Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance. Reviewed teller transactions, corrected the errors, and balanced the accounts in question. Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount. Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks. Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB. Education Bachelor's Degree : Business Administration , December 2006 University of Illinois at Chicago － City , State Business Administration Master's Degree : Business Administration Accounting , April 2012 American Intercontinental University Online － City , State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing ",FINANCE +" GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs +Strong interpersonal skills with experience in educating members and community about health related topics +Innovative in designing and carrying out projects +Advanced understanding and experience with the wellness industry +Maintain high level of organizational, communication and service oriented skills +Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex +Responsibilities +Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles +Foundations of Strength and Conditioning +CPR, First Aid, AED +Les Mills Bodypump +Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing ",FITNESS +" HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision. +Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone ",HR +" HR INTERN Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Accomplishments Devised a successful recruiting plan for the engineering team at Magnasoft, which resulted in  122  new employees in six months. Work Experience HR Intern Feb 2016 to Current City , State General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening. Sourced the candidates through internal Applicant Tracking System. Track key dates and deadlines and maintained specific personnel lists. Posting positions through approved recruitment channels. Screen all applicants based on their qualifications and background. Hiring employees and initiated the new hire paperwork process. Researched and prepared a new termination of employment policy. Human Resources Assistant Feb 2016 to Current Company Name － City , State Create job descriptions for new openings. Manage employee information systems. Gathered personnel records from all employees from each department. Conducted job analysis and job evaluations, resulting in quality job specifications. Freelancer Jan 2015 to Jan 2016 City , State I moved to the US in 2015. I was waiting to obtain the necessary employment authorization and permanent residency. I am now a permanent resident of the United States of America. Recruiter Jan 2011 to Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation). Sourced and updated candidates through Applicant Tracking System. Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees. Hired C-level candidates by engaging passive candidates. Managed relationships with staffing agencies. Researched new sources of recruitment and market intelligence. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. Promoted from recruiter to senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development , Human Resources Management Present University of Washington － State Human Resources Management Master of Business Administration (MBA) , Human Resources 2011 State , India Human Resources Bachelor of Science (B.Sc , Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, +Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, +Monster, Career Builder, LinkedIn, Indeed. ",HR +" SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 to Current Company Name Investigate and resolved customer inquiries and complaints in a timely and empathetic + manner. Run markdown reports, manage store replenishment and analyze buying reports. Contact customers to follow up on purchases, suggest new merchandise and inform them about + promotions and upcoming events. Operate POS system to itemize, open credit accounts and complete an average of 50 customer + purchases. Write sales slips and sales contracts. Plan and coordinate the availability of products for advertising and promotion purposes. Answer an average of 20 calls per day by addressing customer inquiries, solving problems and + providing new product information. Maintain knowledge of current sales and promotions, policies regarding payment and + exchanges and security practices. Describe product to customers and accurately explain details and care of merchandise. Confer with store managers to obtain information about customer needs and preferences. Monitor and analyze sales records and consumer purchasing trends. Anticipate consumer buying patterns to create a purchase and inventory plan. Set and recommend mark-up rates, mark-down rates and selling prices for merchandise. Complete stock orders and manage inventory levels. Organize and track departmental receipt flow for new and reorder merchandise. Partner with sales representatives and managers to coordinate delivery and merchandising + schedule. Educate employees on new merchandise during seasonal workshops. Group Sales Associate Oct 2003 to Jan 2008 Company Name Provided outstanding customer service to existing and potential patrons in order to maximize + group ticket sales. Developed new clients by focusing on assigned target markets, with the resulting goal of + significant increased gross sales. Produced target market sales analysis reports to track sales trends from year to year. Provided proactive customer service to donors and patrons interacting via phone, email or in + person to assist in matters related to ticketing, upcoming events, and membership benefits. Assisted with organization of prospect lists and coordinating other materials pertinent to + planning solicitations, cultivation events, and other activities. Concluded advanced bookings with the box office by preparing all details of group contracts + through the Tessitura ticketing system. Followed up with patrons to ensure timely payment and that the client receives tickets and + materials needed for their performance. Actively pursued client stewardship opportunities such as hosting clients for dinners, + performances, and other relationship building initiatives. Worked with management and various departments to address specific customer service + requests as needed such as; accessibility accommodations, transportation needs, dining, + receptions, and tours. Office Assistant Sep 1998 to Oct 2003 Company Name Managed all day- to -day administrative responsibilities which included; reporting and + documentation, record keeping, maintaining of files, correspondence, internal/external + communications. Planned and developed the conference program, agendas, schedules, sessions, handouts and + other collateral materials. Promoted and marketed the conference, created and disseminated brochures, articles, and + email blast. Handled administrative details such as registration, payments, and travel/transportation. Responded to inquiries and ensuring clear communication with speakers, conference + attendees, and other staff. Education Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc. Summary CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional; + with over 10 successful years facilitating support services and managing fast-paced office operations. I + have Strong organizational and communication skills. Advanced understanding of customer needs + with diligent attention to detail, resulting in superior customer service and high levels of client + satisfaction. Highlights People-oriented Filing and data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles ",SALES +" VP MARKETING & COMMUNICATIONS Summary Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns. Increased sales by 7% over baseline on average for national promotions. Exceeded customer retention an average of 0.66% with return on investment of 11.6%. Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% . Best in Show Award – Insurance Marketing Communications Association. National Award of Merit – United States Department of Transportation, U.S. Coast Guard. Trademarks for branding from the United States Patent and Trademark Office. Experience VP Marketing & Communications November 2015 Company Name － City , State Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community. Manage all marketing and communication programs. Cultivate business leads to expand market. Create content and email marketing, press releases, and social media posts. Research Advocate March 2012 Company Name － City , State Review grants proposals for cancer research providing perspective and recommendations. Present critiques to panel of research scientists at Peer Review meetings in Washington, DC. Account Executive June 2013 to November 2015 Company Name － City , State Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain. Marketing Campaign Manager – Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations. Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results. Project Management – Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables. Analyze results and adjust to optimize success. Event Management – Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials. Internship Program Manager – Recruit and manage college interns and company internship program. Sr. Marketing Project Manager October 1988 to February 2012 Company Name － City , State Customer Retention Manager – Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly. Company Magazine Creator and Manager – Developed, launched, and managed cross functional teams to produce the customer magazine, “MetLife, Your Life,” to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, and managed the complementary digital version of “MetLife, Your Life” magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales. Teen Driver Safety Program Manager – Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers. Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals. Partnered with IT for programming and fulfillment and reported retention results regularly to senior management. New Product Development Management –Launched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service. Safety Program Manager – Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience. Sales Incentive Program Manager – Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution. Fostered enthusiasm for programs with on-pace reporting. Average increased sales rate 7% over baseline for national promotions. Sales Recognition Manager – Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts. Market Research – Research insurance industry activity and develop new initiatives to stay ahead of the competition. Utilized customer and public surveys and focus groups to tap into consumer insights. Correspondent January 1988 to January 2000 Company Name － City , State Reported on and wrote local interest stories. Columnist for monthly food and entertainment feature entitled ""RSVP"" which ran for five years. Education BA : Communication University of Pittsburgh － City , State BA : Business University of Pittsburgh － City , State Professional Designations Associate of Insurance Service (AIS) Associate of Personal Insurance (API) Skills Business strategy, content creation and management, email marketing, social media, public relations ",PUBLIC-RELATIONS +" HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the ""bridge"" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written ",HEALTHCARE +" KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial + film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia ​ Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills + + + + + + + + Film and Photography: Camera operating, film directing, art directing, creative planning, production management, +budgeting skills, non-linear editing, creative writing, product advertising, editorial. + + + + + + + + Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, +market research, marketing strategies, merchandising, modeling, selling, trend awareness.  + + + + ",APPAREL +" NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE Education Maters Certificate in Lean Six Sigma, Healthcare 2015 Villanova University City , State MPH Masters of Public Health, Health Care Administration 2012 West Chester University City , State M.D. : Medicine 2001 Saint Petersburg State Medical Academy City , Russia Executive Profile Healthcare executive with 16+ years of progressive experience in acute and post-acute care settings. Experienced in clinical operations, process improvement, quality, population health management, clinical integration, business development and marketing strategy in for-profit, and nonprofit health systems. Exceptionally strong in design and development of value based solutions and collaborative approaches in health care delivery with physicians, health systems, and related organizations. Professional Experience National Administrator, Population Health and Associate Director, Visit Clinical Practice 03/2014 to Current Company Name City , State A home health company with net revenue of $1 billion and 300 service offices in 22 states Responsible for design and implementation of population health initiatives in 100 service offices nationwide.  Promote  cross-continuum collaboration with physician practices, major health systems, payors, accountable care and community organizations. Report to Division Director, Visit Clinical Practice. Designed and implemented HF initiative in 100 offices, which led to 16.9% decrease in rehospitalizations, 6%-16.9% improvements in STAR outcomes, 21% decrease in utilization of services and 5.2% increase in admits per day, resulting in $13,085,546 in additional revenue in 14 months. Successfully implemented career pathing programs to develop specialized care teams across practice, resulting in the development of 461 cardiac leads, and 3000 trained health professionals nationally. Developed COPD program which received approval and recognition by National COPD Foundation. Designed and implemented Comprehensive Joint Replacement (CJR) program to improve the quality of care. Developed bundled program protocols for CABG, AMI, and Heart Failure for effective care delivery. Fostered over fifteen provider/payor relationships by developing operational/clinical processes to integrate care across the continuum. Conducted a practice-wide gap analysis with patient experience committee to identify key problem areas and develop effective strategies for improvement. Collaborated with policy team and overhauled clinical documentation to promote patient-centered goals, reducing documentation time by 30 min. Led gap analysis for QAPI team to identify processes necessary to ensure patient safety. Led the design of Palliative Care educational/operational program in collaboration with specialty practices. Performance merited two promotions in three years. Resident, Executive Administration 02/2013 to 02/2014 Company Name City , State A 231-bed hospital, part of Main Line Health, a not-for-profit health system serving portions of Philadelphia and its suburbs Participated in a variety of projects which included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, and strategic planning. Reported to Vice President, Patient Care Services. Facilitated strategic, financial, and operational planning and opening of OBS unit in collaboration with senior leadership. Analyzed key elements to implement Patient Centered Medical Home (PCMH) and enhance access and continuity, identify and manage patient populations, provide culturally and linguistically appropriate care, track and coordinate care, measure and improve performance in cancer center. Developed strategies for improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, and reducing patient wait time in cancer center. Devised measurement standards to guide performance improvement in OBS unit. Developed evidence-based strategies to improve HCAHPS patient satisfaction score. Conducted leader rounding with clinical staff to promote efficiency, and build relationships in supplier-customer chain. Healthcare Consultant 08/2012 to 12/2012 Company Name City , State National Institutes of Health(NIH) funded public health coalition serving Upper Merion Area As part of MPH graduate thesis. Evaluated organizational sustainability and management processes, communicated results to the key stakeholders and provided recommendations to senior leadership. Developed strategies to increase utilization of expertise and services; improve access to priority populations; reduce service redundancy, and facilitate membership growth. Director, Department of General Medicine & Consultative Services; General Physician 11/2005 to 06/2012 Company Name City , State A 280-bed hospital with 30,000 OPD patients annually ​ Clinical +and quality operations management of the department and 70 FTE clinicians; +managed day to day operations of the department and maintained physician +relationships; reported to System Chief Medical Officer. Led +the establishment of primary care clinic and supporting diagnostics. Led +planning and construction of three deaddiction and rehabilitation centers. Directed +the organization of yearly medical camps to provide access to care to +approximately 900 patients. Established +an international platform for staffing, which led to worldwide recruitment of +physicians to provide services. Led +community health needs assessment project to address priority health needs. Directed cultural competency program and developed training +guidelines for health professionals. Collaborated +with Director of Finance to develop system-wide +unit report cards to monitor turnover, fiscal resource use, and budgets for +departmental activities. Active +with several hospital committees including Member of Patient Safety Committee, +Physician Leadership Assembly, and Strategic Planning and Execution Committee. Professional Affiliations American College of Healthcare Executives, Member + Healthcare Leadership Network of Delaware Valley, Partner Healthcare Organization, Ambassador + Lean Healthcare Exchange, Member Community Involvement Advisor, Quality Insights-Care Coordination, and Medication Safety Project Advisor, Population Health Alliance (PHA) Social Determinants of Health Project ",HEALTHCARE +" TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional +processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal +count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and +federal guidelines. Observed and evaluated students' performance, behavior, social development and physical +health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire +group. Identified signs of emotional and developmental problems in children and reported to +parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and +recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire +group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other +classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State ",TEACHER +" MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills Professional Experience Marketing and Communications Director 01/2014 － Current Company Name City , State Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state; Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts; Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences; Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state Associate Director of Corporate Relations 01/2009 － 01/2013 Company Name City , State Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers Led all communication activities: marketing, public relations and social media Pitched stories to journalists for prospective companies Managed media profile of executives Developed and managed speaking plans for Black Girls CODE CEO Created branding materials and overall messaging Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets Developed and maintained relationships for the Ministry internationally with over 22 countries Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers) Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry Lead negotiator for the Tax Information Exchange Agreement program Expanded the international business development program Represented the Ministry of Finance at numerous international conferences/meetings Senior relationship manager for mission critical corporate sponsors Cultivated and solicited philanthropic partnerships Identified prospects, developed and proposed strategies for the cultivation of major financial institutions Managed corporate-sponsored local programs and distance learning events Developed investment curricula with the Director of Corporate Relations Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming Represented the organization at various financial industry events nationally New York Director for Management and Planning 01/2008 － 01/2008 Company Name City , State New York, NY/Paris, France New York Director for Management and Planning Led the establishment of the New York Office; oversaw operating budget of $10 million Secured a grant for $440k from the Bill and Melinda Gates Foundation Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers Maximized financial performance by managing compliance and ultimately decreasing staffing costs Developed and implemented new operating plans, policies, programs and procedures Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization Ensured that office operations were in compliance with policy provisions and standards Ensured registrations and license procedures were up to date internationally Managed a variety of special projects for the Department Governance Manager 01/2006 － 01/2008 Company Name City , State Organized and coordinated governance activities and worked directly with the Chief Executive Officer Served as the liaison to the Board of Directors Edited grant proposals, participated in the grant proposal process Tracked the priorities and developments of various boards that affected the organization Represented the CEO in both internal and external settings Education Masters : UNIVERSITY OF PENNSYLVANIA - Public Policy City , State , US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8 Wharton Business School - Corporate Finance and Marketing Wharton Business School courses in Corporate Finance and Marketing Bachelor of Arts : Annenberg School of Communications - Comparative Government City , State , US Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government Certificate : NORTHWESTERN UNIVERSITY, Kellogg School of Management - Marketing/Leadership Executive Program City , State , US NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Presentations online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance ",PUBLIC-RELATIONS +" SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification +Microsoft Project Certification +OSHA 30-hour Construction Safety and Health Program +OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support ",CONSTRUCTION +" SALES REPRESENTATIVE Professional Summary Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest +experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer- +oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed +in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi- +tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense +of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service +expertise. Fluent in English only. Experience Sales Representative 0-1/2017 to Current Company Name City , State Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service.  Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Achieved at least $5,000 monthly sales gross profit. Server 12/2015 to 05/2016 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health + standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and + completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and + ingredients. Provided friendly and attentive service. Hostess 08/2015 to 12/2015 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health + standards. Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in maintaining preparation and service areas in a sanitary condition + Cleaned and organized eating, service, and kitchen areas + Cleaned and sterilized equipment and facilities + Cleaned garbage cans with water or steam + Responsible for the design and preparation of all menu items for private home/office setting. Cashier / Drive Thru Operator 08/2014 to 01/2015 Company Name City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Built loyal clientele through friendly interactions and consistent appreciation. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved + procedures. Education N/A, Current +Varina High School - 7053 Messer Rd, Henrico, VA 23231 Skills Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy. Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",SALES +" SALES ASSOCIATE Summary Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Product Sales   Cross-sold services, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Experience Sales Associate 11/2008 Company Name City , State Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Pack customer purchases in bags or cartons. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Lead Decorator 07/2003 to 09/2014 Company Name City , State Oversee activities directly related to making products or providing services. Train new employees, or oversee those personnel processes. Determine goods and services to be sold, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays. Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven temperatures and place items into hot ovens for baking. Combine measured ingredients in bowls of mixing, blending, or cooking machinery. Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers. Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products. Place dough in pans, molds, or on sheets and bake in production ovens or on grills. Check the quality of raw materials to ensure that standards and specifications are met. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Decorate baked goods, such as cakes or pastries. Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Prepare or maintain inventory or production records. Order or receive supplies or equipment. Operate slicing or wrapping machines. Develop new recipes for baked goods. Work one on one with customers to help fill their needs. Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes. Decorator 04/1996 to 11/2000 Company Name City , State Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Decorate baked goods, such as cakes or pastries. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City , State Marine Sciences High School Diploma Trinity High School City , State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management ",SALES +" HEAD CHEF Summary To contribute my work ethic and experience to a kitchen team within a company that fosters growth. Experience 01/2016 to 01/2016 Head Chef Company Name - City , State Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders. 09/2013 to 01/2014 Kitchen Manager/ Chef Company Name - City , State Running day to day operations. Menu management. Prepping, cooking, and plating. Maintaining health and safety standards for all employees. 02/2013 to 05/2013 Line Cook/ Garde Manger Company Name - City , State Alternating stations as needed/ sauté and grill Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen. 01/2011 to 01/2012 Garde Manger / Line Cook Company Name - City , State Alternating stations as needed Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2009 to 01/2009 Garde Manger Company Name - City , State Followed company recipes to create dishes according to customer orders. Maintained sanitation, health, and safety standards in work areas. Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce. Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2008 to 01/2009 Prep Chef / Line Cook Company Name - City , State Washed, cut, and prepared foods designated for cooking. Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops. Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing. Portioned and wrapped the food and placed it directly on plates for service. 01/2007 to 01/2008 Cashier / Clerk Company Name - City , State Received and processed cash, check, credit cards, vouchers, and automatic debit payments. Issued receipts, refunds, credits, and change due to customers. Greeted customers entering the establishment and handled all customer's concerns. 01/2007 to 01/2007 Sheet Metal Fabricator Company Name - City , State Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts. Utilized hand and power tools such as shielded metal and gas metal arc welding equipment. Operated metal shaping, straightening, and bending machines, such as brakes and shears. 01/2006 to 01/2006 Welder / Fabricator Company Name - City , State Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly. Preheated work pieces prior to welding or bending, using torches or heating furnaces. Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives. 01/2001 to 01/2005 Allied Trade Noncommissioned Officer in Charge Company Name - City , State Demonstrated expertise as a machinist, mechanic, tool maker, and welder. Coordinated and trained welding, range, and safety courses. Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly. Responsible for inventory of all shop tools and maintenance of equipment. Education 2012 Culinary Arts Orange Coast College - City , State Culinary Arts 2009 Bachelors : Culinary Arts and Hospitality The International Cooking Schools of the Art Institute - City , State Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding ",CHEF +" BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain ",APPAREL +" TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing. ",TEACHER +" ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication and interpersonal skills Visual merchandising Attention to detail Bilingual Usage of presentation software Cash handling accuracy Time management Ability to work under pressure and to tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 to Jan 2016 Company Name － City , State A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date. Sales Associate - May 2015 to Oct 2015 Company Name － City , State As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life. Nights and Weekend Manager Feb 2014 to Mar 2015 Company Name － City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace. Sales Associate Jun 2011 to Feb 2014 Company Name － City , State I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion. Education High school diploma June 2012 Leuzinger High School － City , State GPA: GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 of 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid and Teacher's Assistant Bachelor of Science , Psychology and Communication major 2016 California State university Channel Island － City , State Psychology and Communication Major Honors Psychology Society Mentor and Tutor for first year students Community Service Spark - Los Angeles, CA 2015 Community service with Gap Rolling hills estate Helped with running spark night Simple task such as greeting. Providing visitors with proper directions. Meals on Wheels America - Long Beach, CA 2006-Present Twice a year prepare and feed the less fortunate Habitat for Humanity - Los Angeles County, CA - 2011, 2012 Directed Task. Assisted and built with small projects Lawndale Library, 2009 - 2011 Twice a month on Tuesday, would help with the kids after school program. ",ARTS +" HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to +customers while maintaining company brand identity + +·     + Implemented programs to achieve +and exceed customer and company participation goals  + +  Organized company sponsored events on campus resulting in increased +brand awareness + +·     + Coached peers on +the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell +to and refer clients based on individual needs Promoted marketing the grand opening +of new branch locations to strengthen company brand affinity + +·     Organized company sponsored events +resulting in increased brand awareness and improved sales + +·     Coached peers on the proper use of +programs to increase work flow efficiency + + Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles ",HR +" MATERIAL AND TOOLING CONTROL LEAD Summary Qualified  manufacturing manager and electrician  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, and bending Safety trained and oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material and Tooling Control Lead 01/2012 to Current Company Name City , State Helped achieve company goals by supporting production workers.  Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a forklift, hem saw, sheer, table saw, chop saw, drill, and recipicating saw. Bale Inspector 01/2011 to 01/2012 Company Name City , State Changed equipment over to new product. Adjusted machine feed and speed if machine malfunctioned. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Safely operated a forklift. Chef 01/2011 to 01/2012 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Displayed a positive and friendly attitude towards customers and fellow team members. Electrician Apprentice 01/2008 to 01/2009 Company Name City , State Worked on projects, which provided value to the department, the company, and the client base. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Frequently worked overtime, weekends and holidays. Co-owner / Martial Arts Instructor 01/2007 to 01/2012 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led learning enhancement classes focused on improving martial arts and people skills needed for success in their fitness goals. Electrical Forman 01/2005 to 01/2008 Company Name City , State Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Maintained open and effective communications with project teams to increase productivity. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Installed all electrical wiring during remodeling projects. Frequently worked overtime, weekends and holidays. Electrician 01/1999 to 01/2004 Company Name City , State Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Installed all electrical wiring during remodeling projects. Laid and threaded pipe. Frequently worked overtime, weekends and holidays. Skills Ability to operate forklifts, backhoes, electric palette jacks, and other heavy machinery. Proficient with Microsoft, Estitrack, and Dynamics AX programs. Proficient in scheduling, training, and managing a manufacturing floor. Efficiently able to provide customer service. Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping. Ability to install and operate electrical products such as meter centers and panels. Ability to favorably introduce change in the workplace environment. Pipe fitter. ​ Education High School Diploma 2000 Northside Skill Center City , State Electricians License : Electrician Northeast Flordia Builders Association City , State , USA ",ARTS +" INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research and analysis Copywriting and copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver Core Accomplishments Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year. Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's. Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support. Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year. Spearheaded new social media programs which increased program sales 25% within the first year. Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years. Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure. Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries. Professional Experience Company Name January 2009 to Current Independent Public Relations Consultant City , State Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area. Services include: Identifying customer needs through market research and analysis. Defining project and company vision, strategies and tactics. Research and tracking advertising and public relations activities. Evaluating and managing new strategic business opportunities. Expanding product and company recognition in the national and local press to support the sales and marketing teams. Creating and managing special events to draw customers and media attention. Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups. Organizing public appearances, lectures, contests and exhibits to increase product awareness. Designing web and other content, including monthly newsletters and promotional calendars. Developing and implemented 5-10 public relations business plans each year. Working with management to identify trends and developments that might influence PR decisions and strategies. Establishing long-range objectives and developed innovative strategies to help achieve them. Cultivating positive relationships with the community through public relations campaigns. Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments. Managing all media, press and public relations issues. Coaching less experienced public relations staff members on media relations practices. Company Name Current Director of Marketing, PR and Special Events City , State Managed online and print advertising budgets up to $100,000. Identified customer needs through market research and analysis. Oversaw and assisted in developing two new websites and all social media strategies. Oversaw and managed all private and public events, coordinating with catering and entertainment. Served as organization spokesperson for media and the community. Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs. Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts. Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year. Researched, negotiated, implemented and tracked advertising and public relations activities. Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers. Trained all employees on VIP and media etiquette. Coordinated all VIP, celebrity and donor visits. Pitched location shoots to visiting and local film industry to garner increased exposure. Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management West Marketing, Public Relations and Journalism coursework +Graduate level courses completed in International Business Management +Buena Vista Hospitality management training City , State , USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President and Treasurer (1999-present) Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin ",PUBLIC-RELATIONS +" BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents. Qualifications Veteran of The United States Armed Services. Service experience in supportive counseling to personnel and families. Ability to read, write and communicate effectively. Advanced experience with Microsoft Office. Various database experience public and private. Bachelors in Social Ecology i.e psychology, sociology, public and social. Employment History Business Development Manager June 2015 to Current Company Name - City , State Increased sales and maximize revenue; Close daily business deals. Marketing and research for new business market segments. Identify and build relationship with new potential US customers. Manage daily sales and accounting operations. ? Marketing Manager June 2014 to June 2015 Company Name - City , State Research and market for new potential customers. Attend industry exhibitions to market product. Identify opportunities for sales; maintain and build existing customers. Senior Field Technician February 2012 to January 2014 Company Name - City , State Collecting, Preserving and handling of environmental samples. Quality assurance, quality control, data quality and reporting. Maintain understanding of local federal and state laws and standards. Education Social Ecology, Environmental Analysis & Design , 2004 University of California Irvine - City , State Internship: Public Affairs Office , 2003 Food & Drug Administration - City , State , USA Military Experience Water Treatment Specialist August 2002 to January 2005 Company Name - City , State Environmental Specialist May 1994 to September 1997 Company Name - City , State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops ",BUSINESS-DEVELOPMENT +" READING TEACHER Summary I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed. As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach. I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners..  Highlights 97% senior student success rate (2016-2017) 15 years of successful teaching experience(tenured) Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017 Teacher of the Year, Greco Middle School 2005-2006 Rookie Teacher of the Year, Greco Middle School 2002-2003 Experience Company Name August 2006 to May 2017 Reading Teacher City , State Reading Endorsed  Helped students develop and improve study methods and habits. Used a variety of teaching methods such as lectures, discussions and +demonstrations. Improved 97% reading scores to satisfy graduation requirements  Met with parents and guardians to discuss students' progress at least once per +semester. Established positive relationships with students, parents, colleagues and +administrators. Encouraged discussion of class material to promote critical thinking and academic success Implemented remedial programs for students requiring extra help Participated in regular professional development training to keep up-to-date with new teaching. Company Name August 2013 to June 2016 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2010 to September 2012 On-Site Professional Developer City , State Led 110 students to improve test scores by more than 37% during the first +semester of the 2015-2016 academic year. Offered specific training programs to help teachers maintain and improve in classroom management and student success Used a variety of teaching methods such as lectures, discussions and +demonstrations to promote student success Provided onsite training for teachers and staff Planned and executed book studies and faculty trainings Company Name August 2006 to June 2009 Girls JV Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games ' Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Company Name July 2002 to May 2006 VE Teacher City , State Employed a variety of  assessment tools and strategies to improve instruction in the classroom Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Sunshine Committee as the on-site Chairperson Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 20  students per class. Participated in ongoing staff training sessions. Company Name August 2002 to May 2006 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2002 to May 2006 Girls Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games  Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Education University of South Florida 2002 Bachelor of Science : Varying Exceptionalities& ESOL City , State University of South Florida Master of Science : Educational Leadership School Administration City , State Educational Leadership School Administration (on-going) Accomplishments Student Development Education Strategies Goal Setting Parent Communication Creative Lesson Planning Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Motivated students to engage with course materials for FSA, ACT and SAT  Regularly met with parents to discuss student issues and course weakness areas to improve success rate Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration Skills Highly Effective Teacher  Motivator Innovator Successful Leader Classroom Discipline Classroom Management Creative Lesson Planning Public Speaking Active Learning ",TEACHER +" CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction. +Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center ",CONSTRUCTION +" MANAGER OF FINANCE Summary Experienced Certified Public Accountant (CPA) with extensive financial and audit experience. I have a proven track record to improve monthly financial close processes; analyze financial results for areas of opportunity; and audit financial activities to identify potential financial misstatements and internal control weaknesses. Strengths include: +*Financial analysis & reporting *Financial management +*Budget preparation & management *Revenue management +*Highly organized & detail-oriented *Strong interpersonal skills Experience Manager of Finance January 2016 to Current Company Name － City , State Prepare and manage an annual operating budget of $55 million gross revenue and annual capital budget of $500,000. Oversee financial operations for annual expenses totaling $45 million. Oversee the daily billing and collection activities with 9 employees for annual patient days of 250,000. Prepare and consolidate Hospice monthly financial results and input into the Lawson general ledger system for consolidation with the financial results of the TriHealth organization. Analyze financial operations to identify opportunities to increase revenue and reduce cost. Provide financial updates to senior management, Hospice Board of Trustees and the Hospice Finance Committee. Provide financial guidance & leadership to 10 individual unit managers. Business Director II January 2010 to January 2015 Company Name － City , State Prepared and managed annual operating budget of $161 million gross revenue and 226 FTEs for Neonatal Intensive Care Unit (NICU) along with $3.3 million gross revenue and 16 FTEs for 3 other departments. Managed expenses totaling approximately $20 million. Monitored NICU monthly productivity metrics. Prepared and managed capital budget totaling $700,000. Analyzed and monitored monthly financial performance and evaluate variances. Managed physician professional fee billing for approximately 125,000 charges totaling approximately $113 million for 13 regional hospitals. Reduced physician professional fee charge entry to billing days from 11 to 5 business days. Director of Finance January 2007 to January 2009 Company Name － City , State Reduced monthly financial closing process from 13 to 8 business days. Managed daily operations of the Finance Department with 6 employees, and assisted with managing all financial operations of the hospital. Assisted with preparation of the annual operating budget for a 180 bed hospital with gross patient revenue totaling approximately $375 million. Facilitated external audit activities for 2 years with no significant findings. Implemented the Lawson general ledger system. Assistant CFO January 2006 to January 2007 Company Name － City , State Prepared monthly journal entries; reviewed monthly financial results for accuracy and validity; and prepared monthly financial schedules for submission to Corporate Office. Worked closely with hospital managers to prepare annual operating and capital budgets for 150 bed hospital with gross revenue totaling approximately $1.4 billion. Assisted the CFO in managing the daily operations of the Finance Department and the hospital. Facilitated completion of external & internal audits and developed processes to correct audit issues. Director of Decision Support & Controller of Emory January 1999 to January 2001 Company Name － City , State Coordinated the hospital monthly financial close activities. Managed daily operations of the Accounting Department including direction to the staff to ensure department and hospital goals were met. Assisted in analysis and maintenance of hospital staffing levels and productivity. Assisted the CFO in managing the day to day financial operations of the hospital. Assisted with annual operating and capital budget processes. Maintained accuracy and integrity of the Alliance for Decision Support System, a fully-integrated cost accounting and managed care contract modeling system for 6 hospitals. Utilizing the decision support system, performed financial analysis of hospital operations for 6 hospitals including detailed cost information, managed care contract information, physician profiling, and utilization analyzes. Director Company Name － City , State Office Instrumental in planning, coordinating and implementing Sarbanes-Oxley, Section 404 test strategy for hospital level processes for approximately 180 hospitals. Managed annual audit plan and processes related to areas of Payroll Service Centers and Physician Services. Created reports of audit results and communicated audit issues to company management. Oversaw hospital financial audits and evaluated the audit supervisor's performance. Manager Company Name － City , State Office Supervised and directed the daily progress of audits by managing staff performance +Discussed audit issues and findings with audit engagement team and hospital management +Presented audit findings and recommendations to hospital senior management +Reviewed audit memoranda and working papers for technical accuracy and completeness +Prepared and conducted performance evaluations for staff assigned to audit engagements +Prepared engagement memoranda, working papers, and summary audit reports +Previous Employment History Available Upon Request. Education Bachelor of Science : Accounting University of South Carolina － City , State Accounting Certified Public Accountant (CPA) +State of South Carolina +3 Skills Accounting, audit reports, billing, budgets, budget, closing, cost accounting, Certified Public Accountant, CPA, Decision Support, direction, senior management, Finance, financial, financial analysis, financial audits, financial operations, general ledger, Hospice, internal audits, Lawson, leadership, managing, Office, modeling, monthly financial close, Payroll, processes, progress, Sarbanes-Oxley, staffing, strategy, supervisor ",FINANCE +" CONSULTANT Professional Summary + + + + + + + + + + + + + + + + +Astute +and innovative attorney with strong ability to develop and implement effective litigation case +strategies and write persuasive motions. Proven ability to resolve complex cases in +clients' favor.  Meticulous, +conscientious, tenacious, organized, analytical, and able to thrive in dynamic +environments.   + + Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator + + + + + + + + + + + + + + + + +Organization Communication Leadership Team Player Litigation Management Detailed-Oriented            Due Dilligence Deposition Motion Practice  Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional and Personable Analytical Work History Consultant 06/2014 to Current Company Name – City , + State Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age.​  Conduct legal research in complex litigation matters. Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs. Conduct discovery. Interpret laws, rulings and regulations for individuals and businesses. Special Assistant Corporation Counsel 03/2011 to 05/2014 Company Name – City , + State Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the police, District Attorney, correction officer, and the Mayor of the City of New York. Made frequent appearances in federal courts and managed heavy caseload. Evaluated cases and negotiated settlements. Represented clients at settlement conferences and mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters. Developed and executed investigative strategies. Conducted discovery, including taking and defending depositions, and prepared cases for trial. Investigated alleged criminal and constitutional law violations. Conducted legal research and analysis. Interviewed clients and witnesses. Made presentations to division attorneys and supervisors regarding case developments and strategies. Developed strategies and arguments in preparation for presentation of cases. Interpreted laws, rulings and regulations for clients. Attorney 01/2010 to 01/2011 Company Name – City , + State Served as principal attorney in practice primarily focused  on family and immigration laws. Counseled clients on a variety of matters including compliance with various regulations and codes. Conducted factual and legal investigations. Drafted pleadings and motions. Filed and argued motions. Designed discovery plans and conducted discovery. Developed and successfully implemented case strategies. Negotiated and drafted settlement and commercial lease agreements. Represented client at hearings. Consultant Attorney 12/2005 to 12/2009 Company Name – City , + State Served as Consultant Attorney by Assisting several law firms during  civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations. Analyzed financial documentation and communications such risk alerts and +Suspicious Activity Reports (SAR) to identify regulatory risks and whether +company exceeded its risk appetite in violation of company's own +procedures.   Reviewed transactions and communications for fraud,  illegal wire transfers, suspicious activities, +breach of contract, breach of  fiduciary +duties, and regulatory violations.   Performed second level and quality control review to ensure documentation +was correctly annotated and categorized prior to production to government +regulators, and adverse parties. 
 Reviewed and analyzed documents to determine if +method of calculating out-of-network benefits violated ERISA, RICO, the Sherman +Act and state law.         Conducted due diligence to ensure +merger/acquisition did not violate U.S. antitrust law. + + Conducted legal research, developed case theories, and drafted memoranda. Assisted in deposition and trial preparation by drafting privilege logs. Firms: Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton. Education J.D. : Law May 2005 Fordham University School of Law + - City , + State GPA: Fordham Journal of Corporate and Financial Law, Staff Member +*Dean's recognition for successfully representing client in immigration case +*Archibald R. Murray Public Service Award Fordham Journal of Corporate and Financial Law, Staff Member +*Dean's recognition for successfully representing client in immigration case +*Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic + - City , + State The Honorable Cornelius Blackshear + - City , + State Bachelor of Arts : Criminal Justice May 2000 John Jay College of Criminal Justice + - City , + State GPA: Magna Cum Laude Dean's List Recipient +Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient +Bar Admissions ",CONSULTANT +" CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ +Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ +Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007 +*Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007 +*Member Volunteer of Girls Scout of Northern NJ since 2009 ",APPAREL +" LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL Professional Summary Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Core Qualifications Results-oriented Excel in customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency in Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance / residential May 2014 to Current Company Name － City , State Tested machinery, equipment and parts to identify any defects. Disassembled broken and defective equipment to facilitate repair. Reassembled equipment after completed repairs. Assembled and maintained physical structures using hand and power tools. Operated tools such as hoists and saws. Routinely inspected machinery and equipment to diagnose malfunctions. Used hand tools to replace defective equipment parts. Performed pipe fabrication, installation and fitting according to proper specifications. Inspected pipes and piping systems to assess their quality and condition. Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment. Installed and replaced water heaters, drain pipes and water supply lines. Cut and beveled piping using cutting torches, saws and threading machines. Performed emergency on-call work hours during the evening, weekends and some holidays. Installed and inspected new and existing plumbing lines up to 6 inches in diameter. Operator March 2014 to May 2015 Company Name － City , State Simonton windows - vinyl window manufacturing. Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner. Extrusion operator January 2013 to January 2014 Company Name － City , State Machine operation and maintenance Weight and quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 to August 2013 Company Name － City , State Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking. Silicone coater press operation June 2010 to January 2011 Company Name － City , State Job description- Operation of silicon coater press. Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck. Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Started machine operations by inserting control instructions into control units. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Account manager/Csr sales November 2009 to May 2010 Company Name － City , State Software experience - Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales / residential account manager (southwest area) Retention Customer service / Sales representative January 2006 to November 2008 Company Name － City , State Account manager for $100,000.00 customer base. Excelled in customer service and retention. Production room and shipping, experience in Excel and Corel software Director of Events January 2006 to January 2008 Company Name － City , State and Sales / Outside Sales / Community Relations Working with C.V.B. and Sports Marketing agencies in all locations in accordance with events. Selling of event sponsorships, including cold calling, and appointment. Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events. Scheduling, and determining dates for events. Planned and executed Leasing Agent/Real Estate January 2006 to January 2008 Company Name － City , State Real Estate. Leasing agent / scheduling appointments for potential renters. Determining move in / move out dates, collecting rent. Customer service, general maintenance and upkeep. Vinyl Window Manufacturing January 2002 to January 2006 Company Name － City , State Single hung assembly line / double hung assembly line / main frame assembly line. Air tools, two and four point welders, two and four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 to January 2001 Company Name － City , State Roofing experience. Siding , Framing. Planned and executed residential roofing and siding jobs . Built and disassembled scaffolds, bracing and barricades. Cleaned all construction areas to avoid hazards. Installed and repaired roofs, flashings and surfaces. Removed old roofing materials in an efficient manner. Mentored junior team members, providing guidance on proper techniques and safety. Continually cleaned work areas and equipment. Swept and cleaned roofs to prepare them for the application of new roofing materials. Transported materials, tools and machines to installation sites. Hoisted tar and roofing materials onto roofs. Education High School Diploma : General Studies , 1996 Terre Haute North － City , State , United States Some College courses : Information Technology Ivy Tech － City , State , United States Intro to Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding ",APPAREL +" INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD ",DESIGNER +" GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida ""Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office ",AGRICULTURE +" MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life. Core Qualifications Adobe Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient in Adobe Creative Suites) Corporate Marketing Communications Creative Print and Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials. Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness. Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns. Annual printing budget: $300,000 with an annual increase of 15%. Developed integrated marketing and branding campaigns for all internal corporate meetings and events. Attendance ranging from 10 to 1,000. Marketing budgets ranging from $500 to $250,000. Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral. Includes 150+ skus. Average of 35 orders per month. Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications. Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year. Trained additional employees to implement and maintain the ongoing training schedules/changes. Owner January 2001 to January 2005 Company Name － City , State Selected Accomplishments:. Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions. Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising. Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005. Art Director January 2000 to January 2001 Company Name － City , State Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers. Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry. Art Director January 1997 to January 2000 Company Name － City , State Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management. Established and maintained design clientele throughout three years with company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo. PIAS Awards: Best of Category, Award of Excellence and Award of Merit. Graphic Designer January 1995 to January 1996 Company Name － City , State Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained all incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State Manufacturer and distributor of personal care health and beauty products for the store brand industry. Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele. Selected Accomplishments: Piloted the ""Traveling Artist"" program resulting in an expedited design approval process. Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies. Designed corporate newsletter, presentation slides, sales brochures and POP displays. Promoted multiple times within my tenure. Education Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree. Professional Affiliations Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe +Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing +communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website ",DESIGNER +" MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management. Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education and Training September 2016 Bachelor of Science : Health Care Administration Kaplan University Health Care Administration May 2015 Associate of Science : Health Science Kaplan University Health Science November 2014 Emergency Medical Technician - Basic National Registry of Emergency Medical Technician Professional Experience 07/2015 to Current Medical Support Assistant Company Name － City , State In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager. Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups. Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers. Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments. Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used. Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet. Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner. Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue. 11/2005 to 06/2015 Healthcare Clinical Manager Company Name － City , State Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients. Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department. Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies. Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information. Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies. Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed. Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000. 08/2002 to 11/2005 HealthCare Specialist Team Leader Company Name － City , State Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel. Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care. Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA ",HEALTHCARE +" HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented ""Lean Thinking"" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning ",HEALTHCARE +" COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 +Inducted into National Communications Association, Lambda Pi Eta +Inducted into National Social Science Honor Society, Pi Gamma Mu +Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp ",PUBLIC-RELATIONS +" ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012) + Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops ",CHEF +" CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly ",ADVOCATE +" STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook +Honors in: Educational Foundation - National Restaurant Association Certification +Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member +Alumni Association of Sullivan University +Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training ",CHEF +" SALES ASSOCIATE Professional Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Highlights Neat, clean and professional appearance Delivers exceptional customer service Reliable team worker Skills Work History Sales Associate 08/2013 + to 01/2014 Company Name – City , + State Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Barista 02/2013 + to 07/2013 Company Name – City , + State Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Crew Member 08/2014 + to 11/2014 Company Name – City , + State Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Handled currency and credit transactions quickly and accurately. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Diligently restocked work stations and display cases. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Sales Associate 12/2012 + to 01/2013 Company Name – City , + State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Organized racks and shelves to maintain the visual appeal of the store. Stocked shelves and supplies and organized displays. Check out purchases Education High School Diploma : Current Washtenaw Technical Middle College - + City , + State Special program where I finish my last two years of high school and get my associates degree at the the same time. Skills cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written Additional Information Community Service +Springhill Teen Service Teen, 4 weeks of volunteer landscaping +Livingston Human Society +2|42 Community Church, Mission Trip to Native American reservation, working in the children's area ",SALES +" INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise. +* Interventions & Behavioral Control +* Technology Integration & Analysis +* Educational Principles & Formulas * Develops and Implements Lesson Plans +* Communications & Interpersonal Skills +* Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired +* Elementary & Secondary School +* Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts +*After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations +*Daycare Children Tutor - Reading and Language Arts +*After School Program Tutor - Grades 1 through 5 ",TEACHER +" CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned in conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional with 10 year client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted to data integrity Cash handling accuracy Strong problem solving ability Banking and financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Customer Service Representative March 2011 to Current Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Administrative Assistant January 2009 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner. Licensed Insurance Agent March 2007 to December 2007 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through. Personal Banker April 2006 to March 2007 Company Name － City , State Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service. Senior Financial Representative March 2003 to March 2006 Company Name － City , State Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information. Credit Card Specialist February 2000 to August 2003 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals. Member Services Representative / Dispatcher July 1997 to March 2000 Company Name － City , State Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation. Negotiated contracts with outside providers to handle calls not designated to their location. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues. Bank Teller March 1995 to February 1996 Company Name － City , State Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service. Educational Background BA : Sociology , 2016 SUNY Old Westbury College － City , State , United States Sociology Skills agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation ",AUTOMOBILE +" FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 ""Rising Star"" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer ""Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%."" - Nichole M, Founder of Sash Bag   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish ",DESIGNER +" HR CLERK Summary Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs.  Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper for Kronos Timekeeping System Compensation and Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 to Current HR Clerk Company Name － City , State Coordinate and oversea recruitment and orientation program support for other HR assigned special projects. Coordinates and support for hiring of temporary hourly employees. 01/2012 to 01/2015 Administrative Coordinator Company Name － City , State Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Participates in the coordination, supervision, and completion of special projects and/or events. One project included setup up of IT Service provider contract. HR duties included maintenance of employee records, recruitment, employee orientation and onboarding. 01/2010 to 01/2012 Administrative Assistant/Bookkeeper Company Name － City , State Provides high-level administrative support for human resources, accounts payable, and purchasing departments. Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting. 01/2000 to 01/2010 Clerical II Company Name － City , State Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off. Administrator to three databases (Labor, Skills and MRP Vacation Calendar). Provides administrative support for Continuous Improvement Program and Safety Programs. 01/1983 to 01/1999 Executive Secretary Company Name － City , State Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets. Education 2015 SHRM Learning System - SHRM +Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions. +SHRM Essentials of HR Management, SHRM (2015) +Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management 1985 Associates Degree : Business Management Blue Ridge Community College － City , State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant. Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division. Professional Affiliations SHRM, Society of Human Resource Management +Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision ",HR +" PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with [Number] years leading teams of general contractors and laborers on large scale residential and commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable in construction safety Fluent in [arabic-english] Work History Project Construction Manager 01/2002 + to Current Company Name – City Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Assisted the vice president of production in the review, approval and archiving of all closeout documents. Determined the project schedule, which included the sequence of all construction activities. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project and Site Engineer for large CCIC Onshore Construction Projects. UAE Company Name Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC). Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues. Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards. Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors. Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures at Site. Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary. Control product quality and maintain high standards. Assure that only Approved welders, and Approved Procedures for the specific Project are utilized. Co-ordinate with Client representatives on all matters related to the project activities. Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects. Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities. Prepare Construction Methods and Procedures as required. Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12"" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42"" New Main Oil Line at Zirku Island (ZADCO). Education Bachelor of Arts : Petroleum Engineering 1993 University of Miskolc - + City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP). Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures. Ensuring that Quality aspects of the Projects are fulfilled properly. Coordinating with Client representatives on all Project related aspects. Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member of the Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date of Birth: 06 June, 1968 Marital Status: Married Number of Dependents: 3 ",CONSTRUCTION +" SENIOR IMPLEMENTATION MANAGER Summary Manage and coordinate all aspects of benefit plan implementation for new and existing customers. Provide focused service through initial post-sale client administration while fostering strong, long-term partnerships with customers and all key stakeholders including sales/service, consultants and other internal business units. Committed to promoting on-going enhancements for program installation. Qualifications Conflict resolution techniques Team management Meticulous attention to detail Effective verbal and written communication skills Embrace and promote change Committed to continuous learning Creative and innovative  Project Management Strong interpersonal communication skills Highly organized Trainer and mentor to new staff Accomplishments Part of combined effort that helped team exceed key performance metric goals for New England Territory. Part of combined team effort that exceeded performance threshold for turn around times resulting in monetary incentives. Promoted to Senior Implementation Manager Nominated for Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 to Current Company Name City , State Mediate and coordinate + resolution of all project deliverables and implementation related issues to guarantee customer + expectations are met and exceeded. Develop and execute implementation strategy consistent with customer expectations; Ensure + strategy is administered in accordance with all performance guarantee arrangements. Assist with the selection of implementation staff and the development of training activities; + Mentor to new staff. Identify gaps and recommend enhancements related to new and/or existing services and + workflows based on a broad view of the organization; contribute to development of new or + updated implementation tools, resources, and materials Implementation Manager 04/2006 to 07/2016 Company Name City , State Effectively managed implementation team dynamics and provided direction/coaching to fellow team members ensuring success of the overall implementation process; engaged team members to follow-through on their responsibilities and tasks.  Maintained a high level of organization with strong attention to detail and accuracy while prioritizing a large caseload to achieve Key Performance Metrics of 98.89% quality with 99% turnaround; consistently received positive feedback from sales partners, coworkers and internal constituents. Collaborated and developed complex account structures based on customers' objectives and Aetna's systems, administration and reporting requirements. Successfully helped implement Mental Health Parity and Health Care Reform benefit changes to ensure Aetna remains compliant. Nominated for the Aetna Way Silver Award for my devoted assistance. Implementation Specialist 02/2004 to 04/2006 Company Name City , State Precisely installed medical, dental and pharmacy benefits for mid-size, large and specialty accounts into Aetna systems applying state and federal legislation. Extensive knowledge of Aetna systems and tools  Successfully met quality through strong attention to detail achieving 99.49% accuracy. Efficiently resolved problems through effective communication skills and strong interpersonal + relationships with Implementation Managers, Sales Executives, Account Managers, Drafters and + Underwriters. Monitored reports on a daily basis to manage a large and complex caseload. Consistently met + targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 to 05/2004 Company Name City , State Designed and implemented lesson plans. Organized St.Jude Math-a-thon event with + students. Successfully applied Responsive Classroom technique to ease switch from teacher to myself Intern 09/2003 to 06/2004 Company Name City , State Implemented lesson plans for grades k-5 in various schools and classrooms. Taught classes in art, music, and gym. OTHER Fitness Consultant 09/2000 to 11/2004 Company Name City , State Supervised front desk and childcare staff to establish productive workflow. Trained new employees for effective transitioning of old and new hires. Promoted to fitness consultant after 1 year of front desk and childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City , State Master of Arts : Teaching July 2004 GPA: 4.0 Bachelor of Science : Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent in conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher and mentor, project management, adaptable and flexible, responsive, analytical, conflict resolution ",FITNESS +" IT CONSULTANT Professional Summary Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 to November 2014 Company Name City , State IT Consultant Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion. Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers. Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services. Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients. November 2011 to September 2014 Company Name City , State Systems/Test Engineer Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security. Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website. Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory. Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues. Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds. Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network. Maintained IT hardware and peripheral inventory storage. Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions. Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics. Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases. Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations. Installed, configured, and supported virtual machines in VMware Vcenter. August 2008 to November 2011 Company Name City , State Systems Administrator Provided tier 2 - 3 level support for 400 local end users and 150 remote users. Performed computer and user account creation, deletion, and configuration in Active Directory. Hardware installation and maintenance of workstations, servers, and networking equipment. Imaged computers and laptops using Ghost and ImageX. Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes. Installed and configured Windows Server 2003 & 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software and setup Blackberry phones and IPADS for end users. Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network. Coordinated new desktop equipment deployment and manage loaner hardware pool. Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required. Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix. Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users. Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion. January 2008 to April 2008 Company Name City , State Analyst (Contractor) Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services. Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat. Setup cables, server racks, router and switches in the data center. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems. October 2007 to January 2008 Company Name City , State Helpdesk Analyst (Contractor) Responded to telephone calls, email and personnel requests for technical support for Department of Defense. Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users. Implemented file backups and configured systems and applications. Dispatched technicians and maintain track of tickets. Maintained network printers, laptop & desktop computers along with the associated peripherals. June 2007 to October 2007 Company Name City , State Project Team Lead (Contractor) Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003. Provided Service Level Agreements and technician deliverables to make sure they were met. Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted. support of management initiatives to improve services, add value or reduce cost in line with the business goals. Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones. Troubleshoot and configured network printers and replace maintenance kits. October 2006 to June 2007 Company Name City , State Data Analyst (Contractor) Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases. Ensured that project data, data listings/transfer and reports were reviewed and corrected. Refined Access database reports to extract selected data that is useful for creating a monitoring plan. Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements. Responsible for Tier 1-2 hardware, software and network support to 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data. June 2005 to June 2006 Company Name City , State Document Analyst Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation. Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data. Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy. Deployment, configuration and technical support for desktops and laptops for 100 end users. Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score. November 2004 to May 2005 Company Name City , State Contractor Provided Tier 1 technical support to 300 end users with hardware, software, and application problems. Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals. Updated and maintained the automated recall information system using Access database. Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues. Education Stratford University City , State , US Associate of Applied Science : Network Management and Security Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014 Stratford University City , State , US Bachelor of Science : Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present Presentations Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent in Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate ",CONSULTANT +" GC HEAD HOSTESS Summary To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Skills Service prioritization Guest service Table Bussing Effective customer upselling Computer skills Friendly, positive attitude Work ethic Reliable and trustworthy Team management Communication People skills Customer service Basic math High-volume dining Relationship management Child psychology knowledge First aid and CPR certified Analytical Experience Company Name | City , State Head Hostess 03/2018 - Current Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations. Answered customers' questions about hours, seating, current wait time and other information. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Accommodated guests with children and special needs to promote comfortable dining experience. Company Name | City , State Apparel Team Lead 03/2019 - 10/2020 Recommended merchandise to customers based on needs and preferences. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products. Helped customers sign up for loyalty programs and submitted completed paperwork. Used register system to ring up customer purchases, process payments and issue receipts. Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Company Name | City , State Waitress 01/2017 - 08/2020 Cleared table and bussed dishes to allow for quick setups. Stocked server areas with supplies before, during and after shifts. Maintained accuracy while handling payments, giving change and printing receipts to customers. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Developed strong and lasting resident relationships. Company Name | City , State Private Nanny 01/2016 - 01/2020 Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas. Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth. Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications. Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health. Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations. Education and Training Wayne County Community College District | City , State Some College (No Degree) Riverview Community High School | City , State High School Diploma Expected in 05/2022 Accomplishments Cheerleading captain from 2010-2018 Went on to coach little league cheerleading Was dual enrolled starting sophomore year in high school juggling college and high school courses On honor roll since kindergarten Student council president Most Valuable Player Award in marching band Youth pastor at my church Leads in drama performances Junior year was accepted into Wayne State's teacher education program Girls leadership club member Taught 5th grade robotics at Huntington Elementary School Certifications Certified in CPR ",APPAREL +" PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) ""Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora"" University of Oxford Kazaryan, A. (2012) ""Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora"" University of California, Berkeley Kazaryan, A. (2010) ""Neolithic Çatalhöyük: The Origins of Culture"" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu ",AGRICULTURE +" ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member ",BANKING +" SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling  ",ADVOCATE +" PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving +Customer Service/Team Building Human Resources/Eduphoria +Supply Chain/Procurement/Planning Distribution/Logistics/Shipping +Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's ""Sister Companies"" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with ""special"" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that ""have always been"" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching ",ARTS +" HR COORDINATOR Professional Summary Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging. Core Qualifications Exceptional interpersonal skills Innovative Microsoft Office Suite expert Human resources audits Maintains confidentiality Personnel records maintenance New hire orientation Applicant Tracking System EEO Reporting HRMS People-oriented Organized Exceptional communicator Recruiting Experience HR Coordinator , 09/2012 - Current Company Name - City , State ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned. HR Coordinator , 06/2012 - 09/2012 Company Name - City , State Assignment at Edward Don & Company, temp to hire. HR Coordinator , 08/2008 - 09/2011 Company Name - City , State ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate. Receptionist , 02/2003 - 03/2008 Company Name - City , State Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal. Education 2008 DePaul University - City , State BA Human Resources Professional Affiliations Membership: Society for Human Resources (SHRM) Membership established in 2007 Technical Skills and Qualifications Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review ",HR +" CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003 ",AUTOMOBILE +" MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. ",BANKING +" SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional with creative and business achievements in Health and Fitness Industry, Service Industry, Medical Recruiting Industry, as well as Customer Service Industry. A person who has the proven ability to meet business needs with creative solutions, one who consistently demonstrates a passion to excel in business development for her customers and her company, one who utilizes diverse strategies woven with focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, all leading to a customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 to July 2015 Company Name － City , State Managed my own team within 4 months of being hired. Received 2 promotions for the duration of me being with the company. Fielded an average of 20-30 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Contacted all job applicants to inform them of their application status. Researched and recommended new sources for candidate recruiting. Maintained an accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed and assigned employees at clinics, hospitals, and other medical facilities. Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner. Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials. Negotiated salary, problem-solving, and counseling and established rapport with the candidate. to Current Allen to. Personal Assistant September 2009 Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and Plano TX Dallas TX Coursework in Exercise Science and Nutrition Science Sourcing Services International Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online and phone research. Personal Trainer Company Name Fitness in Motion, Energy Fitness, DFW Surf Taught clients how to modify exercises appropriately to avoid injury. Recorded training sessions and maintained package rates for each client. Contributed to increases in sales for the personal training department. Participated in club promotions to recruit new members and increase club sales. Met minimum monthly revenue, service and customer satisfaction goals. facility goals. Education Associate of Science : Nursing Collin County Community College Nursing Coursework in Human Anatomy and Physiology +Certified Nutritionist +Attended Sports Nutrition seminar +Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004 +, US +2013 +, US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 TX 2004 US 2013 US ",FITNESS +" TEACHER Summary An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Highlights Critical thinker Title I knowledge IEPs knowledge Learning assessments Decisive Flexible and adaptive Calm under pressure Mississippi Teaching Certificate with Elementary Education endorsement Urban public schools background Standardized testing techniques Accomplishments Named “Teacher of the Year” in 2009 . Experience Teacher 01/2009 to Current Company Name City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Taught students in various stages of cognitive, linguistic, social and emotional development. Taught students to exercise problem solving methodology and techniques during tests. Differentiated instruction according to student ability and skill level. Encouraged parents to take an active role in their child's education. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary. Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class. Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more. Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior. Kept progress notes and made reports; tracked academic and social development. Assigned and graded homework and class work; prepared tests. Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration. Teacher 01/2007 to 01/2009 Company Name City , State Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience. Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs. Offered plans for enhancement in which children are encouraged to be engaged in the learning process. Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress. Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment. Advised and monitored children in the use of new learning materials and teaching equipment. Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards. Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources. Applied appropriate disciplinary measures when necessary. Teacher- Intern 08/2006 to 12/2006 Company Name City , State Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes. Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions. Education Bachelor of Science : Reading 2006 Delta State University City , State English  Social Studies Professional Affiliations Mississippi Department of Education, Jackson, MS 2006 Renewed (2011) Skills academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office. ",TEACHER +" CONSULTANT Education and Training 2016 MPH, George Washington University Bangladesh Medical College, University of Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry Skill Highlights Microsoft Word, Excel, and Power Point Professional Experience October 2015 to November 2015 Company Name Consultant Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials. January 2002 to May 2003 Company Name Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria. Dr. Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders. Helped provide poor residents of Jalla free medical resources. Dr. Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information. Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh. Dr. Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness. June 1996 to September 2003 Company Name Actively participated in community teaching programs about Eclampsia in rural Bangladesh. Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs. As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh. Dr. Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information. Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh. This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly. Dr. Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits. Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka. Dr. Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested. Physician (Family Medicine), with Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, and follow-up services. Accomplishments Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh. Professional Affiliations American Medical Association, Member (AMA) +Registered Physician of Bangladesh Medical and Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written ",CONSULTANT +" CREATIVE DIRECTOR Career Focus Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style. Summary of Skills Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver Microsoft Office: Excel, Word, Access & PowerPoint; MySQL, Citrix, Retrieve, HTML, Dynamic HTML Photography, Illustration, oil and acrylic painting, drawing & mural work, tile working Furniture restoration and re-invention Basic knowledge of JavaScript and Eclipse Accomplishments Product Roll-Out   Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Professional Experience Company Name January 2002 to January 2015 Creative Director City , State Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts. Responsible for: new logo creation and branding of new products, motivating and problem solving. I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%. Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines. CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software. Rebranded and developed identity for all of our existing and new products this past year. Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products. As well as being a liaison to our largest client on a weekly basis. Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy. Consult with marketing department on promotional and collateral material. Took designs from concept to completion. Art directed and designed custom publishing material for print and promotional materials. Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events. Company Name April 1999 to February 2016 Professional Studio Artist/Graphic Artist City , State RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private). Teach classes on painting and life drawing. Worked with furniture for restoration and reinvention. Produced marketing materials and studio announcements for various groups and individuals. CLIENTS: Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits. Company Name August 2000 to October 2002 Art Director/Graphic Designer City , State Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy. I created original product packaging and branding for our largest clients. CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts. Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH - The Lake County Haven with support of Master Arts, Inc. Created all sales and Marketing materials for Master Arts, Inc. Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs. Website layout and design. Company Name December 1994 to July 1998 Medical Billing for Radiology Department City , State Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients. I ran all the documentation and brought all records up to speed for the whole department. I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals. Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller. Education Drake University June 2000 Bachelor of Arts : Art, Painting, Graphic Design City , State Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years. College of DuPage 1998 Associate of Arts : Painting and Graphic Design City , State Painting with a minor in Graphic Design. Professional Affiliations I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work. Skills Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites ",ARTS +" CONSULTANT Summary HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management. +*An expert communicator & negotiator with strong conflict resolution skills. +*Developing and implementing HR plans and procedures smoothly with little or no guidance. Highlights Microsoft Office, Excel ERP/Platform: SAP, Oracle (11.x, 12.x) Reporting: Excel, Cognos, Oracle BI, Discoverer Time Keeping: Kronos, KABA Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Organized Multitasking HR Skills Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Experience January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. Consultant January 2011 to January 2012 Company Name Handled entire employment cycle from onboarding to exit formalities. Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment. Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines. Processing mid-year and annual performance review as per the cycle along with payroll. Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking). Updating details like job movement, promotions, employee personal details. Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies. Created and implemented the exit and interview process. Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost. Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation. Addressing inquiries raised by employee, management and ongoing employee relation issues. Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India. Led all HR operation and payroll for 700 employees deputed at Rohini Industrial. Voltas is India's largest air conditioning company and into electrical and mechanical projects. Responsibilities: Handling end to end activities from onboarding to exit formalities. Orientation to new recruits and maintain employee files for record purpose. Conducted background checks and verify references. Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc. End user - HRIS (SAP). Managed payroll and attendance system. Preparation of reports like headcount, Salary cost and audit. Processing Full & Final settlement and maintaining MIS of final settlements. Served as a link between management and employees by handling questions and helping resolve work related problems. Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll. Executive, HR & Payroll January 2008 to January 2011 Company Name I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews. Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions. Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process. Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts. Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals. Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt. Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work. Education Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics HR Certification Institute +PHR Certification : December 2015 Saylor Academy HR Certification Institute +PHR Certification : December 2015 Saylor Academy Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource MBA : Human Resource Human Resource MBA : Human Resource Human Resource Additional Information I am authorize to work in USA for any employer, I DONT need sponsorship. Skills Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process +Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management ",CONSULTANT +" DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging ",PUBLIC-RELATIONS +" BRAND MANAGER Summary Brand manager with a strong merchandising background. Experience in business development, sales and marketing. Understands and excels at analytical and creative thinking. Highlights Excellent time management skills Strong communicator Entrepreneurial thinker  ?Self-motivated Goal-oriented Experience 07/2015 to Current Brand Manager Company Name Leads in the analysis and development of merchandising strategies across all categories with a focus on sales, gross margin, conversion, customer retention and acquisition Develops and manages relationships with top level accounts while establishing new and cultivating existing business accounts Partners with Merchandise Planning on all forecast changes and margin challenges to achieve financial targets Collaborates with e-commerce and marketing teams to ensure that on-site and email promotions reflect merchandising and brand strategies Secures and builds strategic brand partnerships 11/2013 to 06/2015 Associate Omni Buyer, Men's Nautica Sportswear Company Name - City , State Developed annual financial plans at the classification and vendor level Strategized custom assortments to meet sales and margin plan Identified product and trend opportunities within classifications Strategized key items and promotions; negotiated product availability, distribution and pricing to maximize profits and margin 07/2012 to 10/2013 Assistant Buyer, Men's Dress & Casual Pants Company Name - City , State Assisted buyer in monthly forecasting at vendor and department level Tracked and managed receipt flow process Communicated with vendor partners for newness and timely deliveries Planned and coordinated weekly marketing events for all categories 10/2010 to 06/2012 Assistant Planner, Women's Shoes Company Name - City , State Determined and executed replenishment allocation strategies to maintain healthy stock levels for over 500 individual stores Worked with vendors on securing additional inventory to drive sales Education 2010 Bachelor of Arts : Strategic Communications Elon University - City , State Skills Microsoft Excel Microsoft PowerPoint Microsoft Word ? ",APPAREL +" SUBSTITUTE TEACHER Skills Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote Experience 09/2016 to Current Substitute Teacher Company Name － City , State Design learning environment to meet educational development objectives. Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans. Establish positive relationships with students, parents, fellow teachers and school administrators/staff. Provide regular feedback to parents regarding work and behavior in class. 09/2015 to 04/2016 Maintenance Technician Company Name － City , State Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter. Maintained electrical, plumbing and landscaping. Informed management of potentially dangerous electrical equipment and faulty instrumentation. Recommended new equipment and maintenance procedures to the facility manager. 04/2012 to 06/2014 Sales Associate Company Name － City , State Enthusiastically conversed with customers about purchase needs and available products. Inquired about buying experience, item preferences and future purchases. Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise. Recommended appropriate items and direct or lead customers to selections. Education and Training Bachelor of Arts : Business Administration Management Eastern Oregon University － City , State Business Administration Management Skills buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks ",TEACHER +" SALES ASSOCIATE Summary Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.   Skills Microsoft Word, Office, Excel, Power Point, and MindBody software +*Excellent telephone étiquette +*Extremely organized with good time management skills +*Works well under pressure. Experience 01/2017 to Current Sales Associate Company Name － City , State Greet customers at all points throughout the store. Maintain constant presence on sales floor to assist customers. Answer any questions about in store products and seasonal trends. Communicate current sales and deals in the store to maximize sales. Provide assistance and customer service in the fitting rooms. Replenish, fold, hang, and tidy garments throughout the day. Maintain in-stock and presentable condition assigned areas. Work with cash register and process transactions in a time efficient manner. Handle returns of merchandise. Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags. 08/2015 to 12/2016 Health Information Specialist Company Name － City , State Maintain patient medical records in accordance to NMHI, state and federal regulations. Organize files, collect data, and analyze the data for errors. Accurately enter information into various computer programs. Keep sensitive customer or company information confidential. Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record. Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent. Scan and file medical information daily into the EMR and review documents to eliminate duplicates. Verify and cross-reference information in all Health Information Management systems to ensure document accuracy. Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs. Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others. 01/2012 to 04/2016 Yoga Instructor Company Name － City , State Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class. Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class. Observe students, guide them into the correct poses and correct them for necessary skill improvement. Offer modifications during classes to accommodate different levels of students. Promote balance of the body and mind through effective teaching and demonstrations. Maintain and clean yoga mats, blankets, and other props. Sub classes for teachers. Maintain positive relationships with members to encourage continued class attendance. Provide health & wellness information and address any concerns. Support the co-creation of a non-judgmental and fun environment to optimize learning. 03/2012 to 05/2013 Front Desk and Office Assistant Company Name － City , State Greet and check in students. Sign students up for classes and enter in students' information. Provide advice to customers regarding particular products or services. Advise customers on utilization and care of merchandise. Assist in display and promotion of merchandise Maintain sales records. Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card. Maintain and manage the calendar. File liability waivers and maintain digital records. Collect, sort, distribute, or prepare mail and messages for the studio owner. Help to promote the studio in print and at onsite events. Perform duties such as cleaning the floors, mats, lobby, and office area. Education and Training July 2016 Bachelor of Arts : Psychology The University of New Mexico － City , State , United States GPA: 3.65 Recipient of the Presidential Scholarship July 2015 Psychology VU Amsterdam － City , State , Netherlands GPA: 3.5 June 2014 UNIVERSITY OF CALIFORNIA SANTA － City , State GPA: 3.26 Participant in the National Student Exchange Program Skills Organize files, patient care, sales ",SALES +" BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.  Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels.  ​ Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer  issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management.  Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk ",BUSINESS-DEVELOPMENT +" TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching ",TEACHER +" KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish +objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities +and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current +Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow ",APPAREL +" DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social and new media Strategy and competitive planning Analytics LSS Green Belt certified Event and workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing and expansion Industry marketing Agile Development and Marketing Professional Experience Director, Global Digital Marketing 01/2014 to Current Company Name City , State Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation. Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site. Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community. Manage team of 12 full time professionals and agency partners. Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement. Boosted website traffic by 8% by integrating social media. Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns. Drove new page design for a strategic company business with a 50% increase in traffic. Managed team of five along with budget Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials. Earned LSS Green Belt Certification developing new value proposition for business. Led strategy and marcom execution for events and thought leadership workshops. Managed project deadlines and monitored milestones through completion stage. Ensured agency marketing expenses were inline with established budget of $1M. Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State Created global marketing strategy for entering new market along with targeted communications. Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline. Designed and led implementation of customer events and executive presentations Negotiated contracts with industry consultants to support credibility with prospects. Met program objectives for new business penetration. Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members. Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings. 90% + positive rating of program and delivery by sales to enable new and additional revenue. Managed $1M budget. Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops. Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector. Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State Marketed business process services exceeding lead generation and sales goals. Led development of sales training, marketing materials and account profiling. Managed overall marketing department budget along with HR responsibility for two employees. Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients. Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team. Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State Led development of internet marketing strategies for accounts working with web development team. Delivered proposals to accounts and managed implementation of marketing strategies. Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State Negotiated pricing, marketing development funds and product placements at retail and internet accounts. Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels. Managed all product collateral development including packaging and point of sale materials. Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide. Lead member of core team tasked with developing next generation inkjet strategy and implementation plans. Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State Successfully launched color document services marketing program to US services sales representatives. Resulted in 237% profit growth for 1997. Developed measurement process to track growth of color services. Managed all color training events for services sales reps and delivered training to new sales reps. Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created and presented product training to color sales specialists and product overviews for customers. Network Engineer 05/1987 to 03/1995 Company Name City , State Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers. Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service. Education MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State Bachelor of Science : Electrical Engineering Boston University City , State Interests Recreational sports and fitness Reading and travel Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Additional Information ADDITIONAL INFORMATION +Fairport Soccer Club - Team Manager +Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Skills ",DIGITAL-MEDIA +" REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring ",BANKING +" PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking a position where I can demonstrate my skills and contribute to an organization that offers professional growth. Being productive and add value to the organisation through my knowledge and previous experiences Overview Certified project manager with two years experience in managing projects according to PRINCE2 methodology. Civil engineering background. Two years experience in events organization (workshops, conferences and awareness campaigns). Highly motivated in team and individual tasks, hard working and productive worker under pressure. Practical experience of dealing with governmental and official entities. Outstanding communication skills with fluency in three languages. Good knowledge of international and development practices. Management and administrative professional. People oriented with strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 to Current Programme Finance Associate Company Name – City , State Ensured administration and implementation of programme/operations strategies, adapts processes and procedures focusing on achievement of the following results: Full compliance with UN/UNDP rules and regulations and other relevant policies on financial recording/reporting system and follow-up on audit recommendations; Implementation of effective internal controls, proper functioning of a client-oriented financial resources management system. Provision of inputs for implementation of cost-saving and reduction strategies in consultation with the office management. Preparation of cost sharing, trust fund agreements, follow up on contributions within the CO resource mobilization efforts. Ensures proper tracking of donor reporting and ensure with program/projects concerned that reporting is on time. 2. Provided effective support to management of the CO programme, administration of budgets and functioning of the optimal cost-recovery system focusing on achievement of the following results: Presentation of information for formulation of country programme work plans, budgets, proposals on implementation arrangements and execution modalities. Entry of data of new grants into Atlas in the form of Annual Work Plans (AWPs), monitoring of their status. Provision of guidance to the executing agencies on routine implementation of projects, tracking use of financial resources. Accuracy verification of Combined Delivery Reports. Provision of information for the audit of NIM/DIM projects, tracks implementation of audit recommendations. Support the preparation of the Integrated Work Plan for the country office, under the supervision of the Deputy Country Director. Ensuring that the project tree is properly set up in Atlas, with projects linked to the correct outcomes Tracking of overall office indicators and delivery figures. Tracking and detailed reporting on mobilized resources. Ensure that GMS rates are properly charged to development projects. Provides in puts in the preparation of cost-recovery bills in Atlas for the services provided by, elaboration and implementation of the income tracking system and follow up on cost recovery. 3. Provided accounting and administrative support to the Programme Finance Unit focusing on achievement of the following results: Timely corrective actions on erroneous data in Atlas. Processing of GLJE's if required. Presentation of thoroughly researched information for planning of financial resources of The CO, reports containing analysis of the financial situation. 4. Ensured facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Systematic gaining and sharing of knowledge and experience related to programme management. Organization of training for the office staff on programme/operations related issues, including program/project related Atlas training. Synthesis of lessons learned and best practices in programme finance. Sound contributions to knowledge networks and communities of practice. 10/2008 to 05/2012 Programme Assistant Company Name Tasks and responsibilities 10/2007 to 03/2008 Teacher Company Name Teaching Italian Language as a foreign language. 01/1999 to 01/2002 Office manager and secretary Tasks and responsibilities:. Office management, organization and documentation. Overseeing financial duties, including payrolls, budgets and spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli - Libya (1997 - 2001) & University of Tripoli, Tripoli - Libya (2005 - 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli - December 2009 Enterprise Risk Management, UNDP training, Tripoli - January 2009 HIV & AID, UNDP training, Tripoli - January 2009 Ethics Train, UNDP training, Tripoli - December 2008 The Gender Journey: Thinking Outside the Box, UNDP training, Tripoli - January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority, UNDP training, Tripoli - January 2009 Basic and advanced security in the field, UNDP training, Tripoli : Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date of Birth: 5 November 1978 +Marital status: Married +Nationality: Libyan ",FINANCE +" BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning ",BUSINESS-DEVELOPMENT +" EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results. Highlights Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software. Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings I also have excellent report witting skills Experience 03/2013 Company Name － City , State Extension Methodologist working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers. While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province. 11/2012 - 01/2013 Company Name － City , State Research Assistant worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed 06/2012 - 11/2013 Company Name － City , State Policy and Research Analyst (intern) worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations. 01/2012 - 02/2013 Company Name － City , State Research Assistant Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production. 07/2010 - 04/2011 Company Name － City , State Principal Investigator Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically Education 2011 The Universty of Zambia － City , State , Zambia Bachelor's degree : Agriculture Bachelor of Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City , State , Zambia Bachelor of Agricultural sciences : General School Certificate Languages Excellent in both spoken and written English. + Fluent in Bemba and in Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry of Agriculture and Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written ",AGRICULTURE +" TECHNICAL DESIGNER Career Overview + +●  Having 8.5 years +of IT experience as Software developer in Java/J2EE Technologies + +●  At present +Technical Designer at Tata Consultancy Services + + ●  Knowledge in +working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, +Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL + +●  Sun Certified +Java Programmer 1.6 + + ●   Solid experience +on Agile development + +●   Thorough understanding +of Object Oriented Methodology and Design Patterns. + + ●   Proficiency in +developing web based applications using Java/J2EE + + ●   Knowledge in +working with WebServices. + +●   Exposure to +Automation domain on Building Solution + +●   Looking ahead for +great career in a fair working environment with opportunities to grow. + + Qualifications Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL +*Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 to Current Company Name － City , State Software Engineer January 2010 to January 2011 Company Name － City FXO (FedEx Office) Client : FedEx Environment : Java 6.0, Web Services, Hibernate, EJB, XML. Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment. This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc. And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 to January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool. In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management. The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system. Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases. The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications. This will be accomplished by providing various configurable models, which covers almost any kind of application. The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase. The tool will suggest solutions, provide optimized cost calculation and generate bid specification. During the engineering phase, the solutions can be reused and configured according to customer specification. Only off-standard solutions will require engineering labor. During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs. Roles and Responsibilities Involved in the Analysis & Design discussion process. Involved in Requirement gathering. Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing. Secondary CM Focal for the project. SEI Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Education and Training Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum. +April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur. +March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur. Personal Information I have interest in reading the latest technology news Languages English +Hindi +Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS +I have interest in reading the latest technology news ",DESIGNER +" CONSULTANT Executive Profile As a professional in health care for over 40 years, I have had numerous experiences, clinical and nonclinical, that would be an asset to any organization. I have authored numerous policies and procedures and technical advisor for several books. Working as Paramedic, Nurse, Travel Nurse (ED and Home Health), Manager, Educator, Consultant, Director, Regulator, and serving on two Board(s) of Directors, I am a people person, and have developed and managed teams of people and achieved many goals. Core Accomplishments Readylink Healthcare, Travel Nurse, (2003 and 2005), ED contract- Sarah Bush Lincoln Healthcare, Mattoon, Illinois. ED nurse for a busy central Illinois ED, with significant rural trauma and medical services. Agostini and Associates, Travel Nurse (2004)-ED contract-Mercy Merced Medical Center, Merced, California ED Nurse for a facility serving a highly noncompliant population, resulting in a very high acuity and census. Provena Covenant Medical Center, Resource/ED Nurse, and (2002-2004) - Resource Nurse for the hospital included: Support services to all hospital departments Performed difficult procedures and skills throughout the facility, including specialized intravenous lines, such as PICCs, etc. Specializing in the ED ED Staff Nurse. St. Margaret Mercy Hospital(s), Nursing Director (2001-2002) -oversight of operations between two hospitals, Hospital operations, rotated between a 400 and 200 bed hospital, both with a high census and acuity EDs, ICUs, CCUs, NICUs, PICUs, and a complete Psychiatric facility. Encountered numerous unique challenges, including the necessity of closing the hospital (bypass) at times due to census and\or acuity, resolving conflicts, and adequate staffing. ED Nurse, Supervisor, ED Registry, (1976 - 1998) Daley's Ambulance\Co*Med Transport, Director of EMS/Education/Human Resources and National Affairs, (1975 -2001) EMT\Paramedic, then, Director. Developed respected personnel, education, public relations, and employee health departments. Established prestigious Specialized Critical Care Transport and Nurse Teams. Grew company from 150 employees to 1000, and at its peak, 1000 transports per day. Authored numerous policy and procedures for company. Established infection control, including the new OSHA regulations. Developed several customer service initiatives through various CQI programs using a team approach. Board of Directors (15 years) for the American Ambulance Association (AAA) Board of Directors for the National Registry of EMTs. Porter Memorial Hospital, EMS Director\Instructor, (1982 - 1985) Oversight of EMS system(s) operations, education (ED and EMS), Paramedic and EMT programs, including Popular and unique continuing education programs. Oversight of system operations. Policy and procedures development CQI programs Fire Departments, Crete, Glenwood, and Cornbelt Fire Departments, (intermittent between 1974 and 2005), Firefighter/Paramedic/Diver Career Achievements ED\EMS Consultant Technical Advisor for several books by D.B. Petit and Diane Petit Authored numerous policies and procedures, including regulations American Ambulance Association (AAA) Board of Directors National Registry of Emergency Medical Technicians (NREMT) Board of Directors Excellence Award - Walter Schaefer Award, (AAA), 1999. Appointed to the Illinois Department of Public Health (IDPH) Regional EMS and Trauma Advisory Committee(s). Implemented very successful Special Critical Care Transport and Nurse Teams. Pilot project - evaluating the effectiveness of prehospital personnel providing HBV/PPD vaccinations, with IDPH and the University of Chicago - demonstrated effectiveness. Designed and implemented numerous policies and procedures, including, Drug Free Workplace (challenged successfully several times), and a respected credentialing process for hiring EMS personnel, even respected by other providers and hospitals. Negotiated Rule Making for Medicare (AAA) - resulting in a fair fee schedule with increased reimbursements for ambulance providers throughout the nation. Professional Experience Company Name January 1999 to Current Consultant Operations and systems development. OSHA and regulatory issues. Startup EMS providers. HBV\TB vaccinations. Staffing, and patient care. Company Name January 2010 to Current Assistant Director Nursing. Provided Home Health to patients, specializing in infusion therapy. Supervision of nursing staff. Case management. Company Name April 2014 to July 2014 Travel Nurse Mercy Home Health contract. Supervised ancillary staff. Provided home health to patients, throughout the Oklahoma City region. Illinois Department of Public Health (IDPH) Office of Preparedness and Response, Regional Emergency Medical Services. Company Name January 2005 to January 2009 Coordinator Working in the regulatory environment, providing oversight for all aspects of Trauma Centers, EMS and Emergency Department (ED), which included:. Site visits, investigations, conflict resolution, licensing, inspections, reviewing and approving all aspects of EMS and ED. Disaster Preparedness and Response for Hospitals and EMS. Education Governors State University Masters : Health Administration Health Administration Valparaiso University 1 1988 BSN Prairie State College 1 1978 State Ingalls Memorial Hospital 1 1975 Emergency Medical Technician Publications/Contributions Technical Advisor for several books-by D.B. Petit and Diane Petit Ambulance Industry Journal, AAA The Insider, JEMS Communication Human Resource Manual, AAA Medicare Documentation Manual, AAA Clinical Standards Manual, AAA Expanded Scope of Practice Manual, AAA Certifications-current and past Advanced Cardiac Life Support Emergency Communications RN, Illinois National Incident Management System (NIMS) Basic Trauma Life Support (BTLS) Pediatric Advanced Life Support Domestic Preparedness Certificate Pediatric Education for Prehospital Professionals (PEPP) CPR Certification MTI (Management Training Institute), Texas A & M, AAA Paramedic, 1975 Amateur Radio (Ham Radio) License PADI Open Water Scuba Certification Work History Company Name Skills Ambulance, Basic, conflict resolution, CPR, Documentation, Human Resource, Management Training, Office, Nursing, Publications, Radio, Staffing, Supervision, systems development, Technician ",CONSULTANT +" ENGINEERING INTERN Summary To contribute my skills and experience to the further the development of an organization and achieve growth in my professional career path. Education and Training Bachelor of Science : Civil Engineering 2017 San Diego State University , City , State Professional Project Manager BootCamp 2008 PMP Institute , City , State NITC Plumbing/Pipe Fitting Journeyman License 2004 Local 525 Plumbing Apprenticeship Hall , City , State Associate of Science : Airframe Power Plant 2002 Vincennes University/Purdue University ATC , City , State Experience Company Name City , State Engineering Intern 09/2015 to Current Performs complex engineering designs for the preparation of preliminary and final engineering plans. Aids in creating specifications and cost estimates for the construction and/or improvement of storm drains, streets, sanitary sewers and related structures. Preforms engineering calculations for hydrology/hydraulic structures, land surveys and highway and street alignments. Prepares legal descriptions and grant deeds for easements and street right-of-way; participated in right-of-way negotiations and acquisitions; investigated and checked tentative and final subdivision maps for accuracy, design, completeness and conformance to the local sub-division ordinance and the State of Subdivision Map Act. Helps in the design and coordinate in the construction of improvement projects; reviewed improvement and grading plans for composition and accuracy; provided written and oral information to the public, contractors, developers and other engineers on related issues. Attends meetings and made presentations to various committees, commissions, professional and community groups; wrote Council agenda statements, reports and correspondence as required; conducted studies related to planning public works facilities. Company Name City , State Preload Supervisor 04/2011 to 09/2015 Managed department resources to ensure maximum output, accuracy, and efficiency at all time for a total of 7 workers. Directed daily trans load activities to support account objectives for level service, cost management, customer expectations and volume requirements. Established and promoted a positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels. Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel. Maintained a responsiblity to ensure that all employees adhere to safety policies and procedure at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements. Company Name City , State Journeyman Plumber/Pipefitter- Commercial 02/2007 to 06/2010 Installed proper plumbing and pipefitting installation on The City Center Project, the largest privately funded jobs in American history costing a total of 9.2 billion dollars and 16,797,000 sq.ft.of mixed-use complex of 76 acres. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on The Mandarin Tower, a luxury 5 star hotel, with a total of 56 floors and 392 rooms. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping will providing safety first mentality while working on The Aria Resort and Casino, a 4,004 room mega resort that stands a total of 600 ft tall. Installed fittings, boilers, hangers, anchors, fixtures and guides on The Veer Towers, a twin 37 story, 480-foot residential tower, that houses 337 luxury condominiums. The Veer Towers lean from 5 degrees from center in opposite directions, which makes it a engineering accomplishment. Company Name City , State Journeyman Plumber/Pipe fitter 04/2004 to 02/2007 Preformed proper installation of plumbing/ pipefitting installation on The Blue Green Club 36 Time Share located on the west side of The Las Vegas Strip, a 7 floor low-rise that was 14.9 million in total cost. Knowledge of underground, sewer lines, draining system and all phrase of new construction on many small businesses in the greater Las Vegas area. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on many Las Vegas Schools. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete in makeup. Installed fittings, boilers, hangers, anchors, fixtures and guides. Knowledge of underground, trim work and installation of fixtures. Passed the Nevada state Licensure for Plumbing/Pipefitting. Company Name City , State Helper Plumber 01/2002 to 04/2004 Aided in the installation of underground, 2nd rough and finish trim with the direction of a Journeymen level Plumber Ability to Soldered/Brazed Copper Piping and installation of Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe and Galvanized Pipe.  Skills Proficient in Microsoft Word, Excel, Spreadsheet.  Ability to type in a excess of 50+ WPM with minimal error.  Working knowledge of AutoCad 2015 with 3D rendering and Micro station.  Med-Gas Certified and knowledgable in OSHA 30. ",ENGINEERING +" TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to ""love to learn"", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year. ",TEACHER +" TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office."" George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills."" Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader."" -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard ",PUBLIC-RELATIONS +" STAFF ACCOUNTANT Summary Skilled Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Additional ba ckground in payroll, employee management, hiring, training and benefits. Highly detail-oriented and organized. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Effective time management Strong organizational skills Flexible team player Experience 08/2012 to Current Staff Accountant Company Name － City , State + + + Process Receivables + (donations) for 7 church locations with over 20,000 attendees and approx + $45M annual revenue + Process Retail Sales + Revenue for multiple entities (Bookstore, Café, Coffee Shop) at each + location + Provide monthly financial + statements and budget analysis + Monthly bank + reconciliations + Prepare monthly Use Tax + returns + General Ledger review + Streamline Procedures and + Write Procedure Manual + Assist with Accounts + Payable as needed + + + 08/2008 to 08/2012 Independent Accounting Consultant Company Name － City , State + + +Provide weekly, monthly, quarterly, and annual +accounting/full charge accounting services to different clients in multiple +industries (including but not limited to engineering, marketing, construction +contractors, subcontracting, commercial leasing companies, manufacturing, +retail) +Work with CPA to provide information for year-end +tax preparation + +Provide set-up and ongoing consulting services +to users of QuickBooks, QuickBooks Pro, and Quicken + +Assist clients in Worker's Compensation Audits +Assist clients in start-up of businesses + +Assist clients with establishing employee +policies and writing company policies + +Full knowledge of all Payroll functions; Sales +Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations + +  + + 02/2007 to 06/2010 Accounting Manager/Human Resources Company Name － City , State + + + Report + to CFO; Work directly with Directors of Marketing Agency + Manage + Accounts Receivable and perform monthly billing  Verify all Accounts Payable transactions + Process + payroll using online payroll processing services + Manage + new employee paperwork and benefits including health, dental, 401K, and flexible + spending accounts, as well as all COBRA documentation + Handle + all accounting duties for 2 separate smaller commercial leasing companies + + + 05/2002 to 02/2007 Accounting and Human Resources Manager Company Name － City , State + + + Report + directly to President of 2 corporations and manage office of 2 separate + corporations simultaneously. + Manage + all aspects of Accounting Department and produce all necessary financial + statements. + Process + weekly payroll and payroll taxes as well as quarterly and annual payroll + tax reports. + Researched + and implemented new industry specific software to improve overall + performance of business. + Researched, + implemented, and maintain employee benefits program that includes 401K, + Health and Dental Benefits + Recruit + new employees and manage all personnel files. + Assist + with employee performance evaluations and act as liaison between employees + and supervisors. + Perform + any other duties as needed including sales, international business + development, purchasing, inventory, and customer service + + +  + + Education Bachelor of Science : Business Management Arizona State University － City , State , USA Skills + +Microsoft Office (Word, Excel, Power Point, Outlook) + +Abila MIP Fund Accounting Software + + QuickBooks, QuickBooks Pro, Quicken + +ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems + + ",ACCOUNTANT +" FINANCE DIRECTOR Summary Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities.  Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams.  Skills Accounting, General Accounting,  Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 to Current Finance Director Company Name － City , State Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity. Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs. Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations. Compile audit workpapers and manage audit process with external audit firm. Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16. Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information. Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000. 01/2009 to 01/2012 Director of Finance & Human Resources Company Name － City , State First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company. Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations. Compiled and coordinated tax return with external CPA. Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy. Implementation of Ava Tax Sales Tax software. Developed job descriptions and bench-marked current wages for all positions. 01/2007 to 01/2010 Owner/Manager Company Name － City , State Business Closed April, 2010. 01/2005 to 01/2007 Controller Company Name － City , State World-wide corporate controller for $150 million software development company. Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year. Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants. Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA. 02/1999 to 02/2005 Accounting Manager Company Name － City , State Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements. Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees. Developed non-performing team into Chairman's Award winning department in five years. Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy. Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months. Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline. Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers. Reduced divisional close reporting for Services US division of 540 branches from five days to two days. 02/1995 to 02/1999 Accounting Manager Company Name － City , State Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls. Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting. 01/1990 to 01/1995 Accounting Clerk Company Name － City , State Education and Training November, 1995 Bachelors of Arts : Accounting Mount Mary College － City , State Accounting Central of Clifton High School － City , State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits    Social Styles 2 Day Class Ken Blanchard's Situational Leadership    Annual GAAP updates via local Ernst & Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies - August, 2013 Annual FASB/GASB updates ",FINANCE +" WEBSITE DESIGNER Summary Software developer well-versed in the entire workflow for developing and implementing websites, including: consulting with the customer, designing mock-ups, programming the site, and incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, which lists a number of client sites: + http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer , 12/2016 to Current Company Name － City , State Currently working as a freelancer to redesign websites for my own clients and customers. The process involved working with the client during all stages of development:. Discussed requirements, documentation, and business needs regarding the design of the site. Created mockups to get client approval before starting the coding. Worked with the client throughout the testing stages to make sure they were happy. Delivered the final website within the client's budget and the quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer , 07/2016 to 11/2016 Company Name － City , State Contracted to Fiserv and assigned to the Velocity Loan Software Migration project which involved upgrading credit union clients from version 2 to 3. This involved taking a client's XSLT and XML files and transforming them with custom mapping software into LUXML files, which were then processed by the Velocity software. Our team reduced the number of hours it took to migrate a client by 62.5%, from 800 hours, down to 500 hours. Worked with the lead developer to create testing and review processes to ensure the version 3 mapping files contained the same data and calculations as the version 2 mapping files. Helped develop unit testing software to ensure the LUXML files were fully tested before delivering them to the client. Supervised and reviewed the work of 3 offshore developers in India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III , 02/2016 to 04/2016 Company Name － City , State Contracted to Abila, a company which provides accounting and membership-management software to non-profit associations. Investigated and resolved tickets escalated from the Tier II engineers. Helped resolve the maintenance tickets in queue which resulted in improved metrics for our department and faster issue-resolution time for our customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, and .NET Framework 4.5. Lead Software Developer , 12/2014 to 02/2016 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Worked as a project manager on a project which involved creating a model of a soccer player for a client. This included going back and forth between the client and the model-maker to refine the model as needed. Created, redesigned, and cleaned up websites for a number of clients, using C#, ASP.Net, AngularJS, and PHP. Created digital models of a hospital interior for a medical equipment company. This involved having phone meetings with the client to create a list of requirements which were passed to the model-maker. Software Developer , 08/2014 to 12/2014 Company Name － City , State Assigned to Bank of America's CaseCura application, which gathers evidence and documents from for use in legal cases. Created new user interface (UI) designs by replacing obsolete pages with data-bound dynamic grid web controls. This improved the user experience, which led to happier users. Led design and documentation sessions to get user feedback at every step in the design process. This helped our team determine the best course of action for new feature requests and let the users be more involved in the decision-making process. Led user-acceptance review meetings after the code changes were complete. This ensured that the code met the user's specifications before the code was put into production. Participated in daily scrum meetings to make sure all software development was on schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA for ticket tracking, SQL Server, Agile development methodologies. Software Developer , 10/2013 to 02/2014 Company Name － City , State Contracted to AgriLogic, a crop-insurance company. Assigned to the AgAdvantage Legacy application, which processed crop insurance policies. Also investigated and determined the best course of action for maintenance tickets received from the business analysts. Worked closely with the business analysts and QA team to ensure all code followed the company's standards. Was instrumental in reducing the number of maintenance tickets in the queue: when I started in October, there were around 50 tickets; by February, we managed to reduce the number to about 3 or 4 a day. Participated in the weekly ""Lunch & Learn"" meetings where all the developers would discuss a current issue and brainstorm about how to solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst , 02/2013 to 09/2013 Company Name － City , State FBC Mortgage is an Orlando based mortgage company. Responsible for creating web-based applications to help increase the productivity of different departments, including:. Created web-based reports for the underwriters to better help them determine which loans and customers needed their immediate attention. Created a console-based application for the legal/ compliance department to alert them of any loans which could be considered high-risk so they could take appropriate action. Created web-based reports for the CFO which analyzed the credit scores and debt-to-income ratio for loan applications so he could determine the financial risk of the loans. Maintained and upgraded the existing web-based reports based on feedback from the loan openers, loan officers, and loan processors. Helped to create and develop the Customer Mortgage Application, which let customers apply for a mortgage online. I designed the graphics and layout, and then worked with the rest of team to connect the UI to the business layer of code. Helped mentor and assist the junior-level developers with coding or design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer , 09/2004 to 02/2013 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Consulted and developed websites for clients, using HTML ASP, and C#, as well as mySQL for database access. Managed a team of vendors who created their own digital models and products for sale at the Vanishing Point website. I designed, created, and programmed the Vanishing Point website from scratch, using ASP and mySQL, which includes a marketplace to purchase and download products, an image gallery, and sales report pages for vendors. Software Developer , 02/2002 to 09/2004 Company Name － City , State Contracted to AT&T in Orlando, FL as a member of the development team which upgraded, maintained, and monitored the Remittance Resolution System (RRS)- a system which processed over 8.7 million records and $4.2 billion in customer payments and refunds (2002 data). My specific responsibilities included: +Monitored the daily reports to make sure they accurately reflected the payments processed by the system. Upgraded the reports as needed, based on user feedback and requests. Used VB 6, Windows NT, SQL Server 7, and Crystal Reports 8.5. Re-designed and re-architected the RRS trouble-ticket database system to upgrade it from a Microsoft Access file to a completely new ASP/ web based application with a SQL Server database backend. I was also assigned the task of adding additional features, such as an all-new interface (including new graphics and all-new layout), new security (users would now have to login), user auditing (tracking who updated what information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) and to consolidate numerous systems into one database. Used ASP, HTML, and SQL Server 2000. Hosted an hour-long panel discussion on the history and development of video games and digital artwork at MegaCon 2015 (April 2015). Around 250 people attended, with people standing against the side and rear walls. I've been using the Adobe Suite of tools since 1999. I'm as comfortable with graphic design as I am with coding so I can wear multiple hats as part of a development team. Education and Training B.A : 1995 University of Maryland － City , State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT ",DESIGNER +" CHEF OWNER Executive Profile A combination of specialized training and professional experience results in excellent qualifications as an EXECUTIVE CHEF, SOUS CHEF AND CHEF. Highly skilled in a variety of cuisines, including: Italian, Peruvian, Mexican and Fusion. Possess outstanding interpersonal, communication and training skills. Excel in creating quality cuisine within budgetary cost controls. Flexible, with the ability to achieve in both first-class fine dining and high volume operations. Develop and motive a highly productive team. Received professional training from five Certified Master Skill Highlights Small business development Leadership/communication skills Product development Business operations organization Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Fluent in [spanishCommunicates effectively Event planning Listening skills Exceptional multi-tasker Hospitality expertise Core Accomplishments Reduced number of guest complaints by <80> percent. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.Expanded [menu items] line to includeIncreased sales by 50% by rolling out a revamped social media marketing initiative., which nearly doubled sales in one year. Professional Experience 01/2010 - 09/2012 Company Name － City , State Chef Owner Management of all financial and personnel records. Recruit, interview and train staff while ensuring health and safety standards. Development of marketing strategy responsible for doubling the sales in one year. Received over 300 outstanding reviews on Yelp.com. 01/2007 - 01/2009 Company Name － City , State DIRECTOR OF CULINARY ARTS Train and manage kitchen personnel, supervise/coordinate all related culinary activities; estimate consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen; oversee special catering events; and offer culinary instruction and/or demonstrate culinary techniques; responsibility for hiring, discipline, performance reviews and initiating pay increases. 12/2003 - 12/2006 Company Name － City , State Execute Sous Chef Oversaw all aspects relating to culinary operations including kitchen supply and inventory, maintaining government regulations, and monitoring customer satisfaction. Menu development as well as food preparation. Food and Nutrition Department. Oversaw all procedures and development with Executive Chef menus and recipes, including Special VIP Events. Oversees 3,000 meals at day, full service cafeteria and all catering events. 11/2001 - 12/2003 Company Name － City , State Food Service Director Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored facility and took appropriate action to ensure food quality and service standards were consistently met. Education 1994 Los Angeles Culinary Instituted － City , State , u.s.a Associate of Arts : Culinary Arts Courses in Hospitality and Restaurant Management Additional Information Open to Negotiation ",CHEF +" CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship +building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve +goals. Dedicated to building strong teams within an organization through motivation and strong development. + Effective in fostering collaboration and consultative relationships with senior management and across + traditional boundaries; highlighting inflection points of technology decisions. + Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology + projects: real costs, practical benefits, risks and contingencies. + Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing + teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the +strategic direction, implementation, support, and development of all business applications, Enterprise +Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget + leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal + development. Developed training material for new products and technologies and delivered training classes to + associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business +lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training + sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business + performance metrics. Responsible for managing and executing business development activities for IT and other company + business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control + systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through +day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications + and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff + coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise +Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal + development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow ",INFORMATION-TECHNOLOGY +" PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six +sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer. Satisfaction ratings by 100% by implementing a new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards are met. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills. FEMA Inspector Contractor 11/2014 to Current Company Name City , State Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques. Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software. Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring. Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software. Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. Procedures are typically evaluated through physical observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents. Provides disaster assistance program information to applicants. OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements. Aid Full-time Supervisors on day to day maintenance coordination. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions. Specialty Service Agent 10/2013 to 07/2014 Company Name City , State Coordinate with appropriate departments such as Product +Development, Hotel and Air Operations as well as external sources such as hotel +corporate or local reservations to inquire about requested room types Verify +pricing and obtain confirmation to accommodate Travel Agent or direct client +requests. + +Communicate with Revenue Management, Contracting and +Operations for Price Match verification as needed. + + Receive and log incoming booking requests that are +beyond the availability accessible by the Reservations staff, Travel Agents and +direct clients. + + Process Price Match requests in accordance with +established guidelines. Owner/ Stylist 01/2009 to 10/2013 Company Name City , State Shampooed, conditioned and +rinsed guests' hair using salon-exclusive products. + +Advised customers on proper treatment of dry and damaged hair. Cut, colored and styled clients' hair with precision and +expertise. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily. + +Hired and trained all members of staff. + +Book keeping, Accounting.  Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals. Determines student applicant's admissibility to the university online / college. Responsible for national volume over, $200M in annual sales. Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held a Team Leader position within the call center for 32 reps. Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals. Call Center Team Leader 08/2003 to 12/2006 Company Name City , State Directed and coordinated activities of employees engaged in installation through call center team. Hired, trained and supervised a team of 15 employees. Monitored, coached and motivated team reps. Customer Service Rep 03/2002 to 07/2003 Company Name City , State Call Center Supervisor 01/2000 to 03/2002 Company Name City , State Hollywood video - Store Manager 01/1998 to 01/2000 Education B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer +satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft +Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six +sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation ",ADVOCATE +" CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. +Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs +Technical: Telecommunications +Houston TX +Harris County 1976 High School Diploma Bishop Forest High School General +Schulenburg TX +Fayette County Affiliations Communications Workers of America +IBEW +United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ",CONSTRUCTION +" HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science. Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball. Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations. Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization. Highlights Athletic Coach - Basketball, Fitness, Flag Football Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )] CPR/AED Certified [ American Safety & Health Institute, American Heart Association ] Safety & First Aid Certification [ American Safety & Health Institute ] Sports medicine & human anatomy knowledge Strength/Performance coach Health & wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness to learn & willingness to improve. Exhibit great ability to multi-task & superb communication skills. Working knowledge of fast-paced environment and high volume settings. Demonstrate performance under pressure. Display patience and poise. Demonstrate personal & professional integrity of the highest order. Attributes Reliable & responsible Dedicated & self-motivated Fast learner & fine problem solver Computer proficient/tech-savvy Personable & friendly Compassionate & committed Considered a “people person” & a “team player” Humanitarian Education Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State Currently enrolled in online program for graduate school Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer : General , 1999 San Jacinto College (North) － City , State Transfer Student Student-Athlete, Basketball High School Diploma : General , 1997 La Marque High School － City , State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% of class -- National Honor Society Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes) Experience Head Girls Basketball Coach October 2012 to Current Company Name － City , State Part-time (Seasonal Contract)   Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls. Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport. Adhered strictly to rules and regulations of the athletics conference, department, and the school district. Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors. Drafted and distributed written guidelines for student athletes outlining rules and expectations. Motivated and encouraged student-athletes to do their best during practices and games.   Fostered a culture of good sportsmanship, cooperation, and responsibility. Helped develop each athlete's physical and psychological well-being. Upheld the school's mission, vision, and objectives. Assistant Coach/Mentor June 2010 to Current Company Name － City , State Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by: Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun. Developing fundamental basketball skills and conditioning abilities of youth aged 5-16. Creating & running up-to-date and relevant drills that taught basic skills of sport. Motivating and encouraging youth to do their best during practices and games. Communicating effectively with parents, players, assistant coaches & director. Facilitating character development through promotion of significant values. Fostering a culture of teamwork, good sportsmanship, & empowerment. Helping to improve each athlete's physical and emotional well-being. Upholding the mission, vision, and objectives of the organization. Formulating and organizing practice plans & clinic regimens. Leading & directing in practices, camps, and clinics. Extending my knowledge of sports and life. Fitness Instructor Company Name [May 2011 - Present] Lake Norman Branch - Cornelius, NC   [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC   Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices. Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines. Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests. Assists older adults with weight training programs by setting up equipment & providing detailed instructions. Performs initial health consults for members to recommend safest, most efficient method of reaching goals. Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards. Leads members of all ages through individual workouts while teaching correct exercise technique. Carries out the YMCA's mission through promotion of various programs, services, and activities. Carefully evaluates member needs and assists them in achieving personal fitness goals. Guides clients in safe exercise, taking into account individualized physical limitations. Conducts fitness appointments, orientations, and youth certification classes. Counsels clients on proper nutrition and exercise habits. Certified Personal Trainer (CPT) [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC   [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX   The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully: Provided members with education on fitness protocols & exercise technique for advancement in a health club setting. Administered fitness assessments which included body composition analysis with skin-fold measurements. Monitored guests in fitness areas while adhering to all company policies and health & safety standards. Attained facility targets including revenue goals, member retention rates & customer satisfaction. Led members & clients through individual workouts and designed various training programs. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated client needs and helped them achieve personal fitness goals. Contributed to the operation of a clean, friendly & well-maintained fitness facility. Conducted machine orientations that taught proper use of machines/equipment. Recorded training sessions and maintained package rates for each client. Arrived on time, prepared and attentive for every training appointment. Instructed clients how to modify exercises appropriately to avoid injury. Explained personal training program benefits to club members. Counseled clients on proper nutrition and exercise habits. ",FITNESS +" SUPERVISOR Summary Results-oriented, strategic sales professional with thirty years in the Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes   Training and development Results-oriented Accomplishments Reduction in Shrink with total store awareness. Increased Sales with coaching Customer Service awareness. Achieved Award on Credit card sales with training staff to sell the benefits of the card. Award and Trip to home office for Outstanding Performance. Award for Staff of the Month. ​ ​ Experience Company Name April 2013 to Current Supervisor City , State Provide Training and Direct Supervision for all clients. Demonstrate actual job functions during training process. Maintain appropriate work standards to the highest degree within the community. CPR & First Aid cards up to date. Within three months I supervised my own team on Community Job. Train all the new hires for Enclave Supervisor position. Complete the weekly schedule for all Enclave Supervisor's and Enclave clients. Moved into the Workshop area to train and coach clients too prepare for jobs in our Community. Train all new Staff in the workshop area to prepare our clients for community jobs. Staff of the Month award. Company Name November 2007 to March 2013 Store Manager City , State Oversee the entire store for Merchandising and Company Standards. Develop creative plans to increase store sales and decrease loss. Provide training and development for Assistant Store Managers and Associates. Manage store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management. District winner achieved 110% over last year Credit Goals. Decreased store shrink of 1.44% to .90%. Increased sales as Assistant Manager over million dollars per last year. Company Name April 2006 to November 2014 Assistant Store Manager Soft lines Assistant Manager City , State Manager of twenty million dollar Corporate store.     Directed team of thirty associates along with seasonal associates including Managerial.  Implemented the team to the Company's new merchandise and visual standards.  Men's department exceeded plan sales and was Number One in the Company.      Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis.         I Company Name September 2004 to April 2006 Department Manager Ladies Apparel Manager City , State  Manager of five million dollar Ladies Apparel department with 49.6 sq. footage. Directed team of twenty associates along with seasonal associates including Managerial personnel. Coordinated Visual Merchandising and Inventory Control. Recruited associates for the entire store. Exceeded Spring Sales & Credit Goals. Company Name April 2001 to September 2004 Associate Merchandise Planner Home Area City , State Create, review and input financial plans by location. Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies. Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and strategies by door to maximize sales and presentation. Review and validate sales and promotions through adequate location prep and recap results. Allocate merchandise, recommending orders and assortments by projecting needs and then allocate orders by store/region. Company Name April 1997 to April 2001 Replenishment Analyst City , State Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel, men's dress shirts and accessories. Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise. Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System. Coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment. Shop the market quarterly. Company Name October 1996 to April 1997 Linens &Soft Lines Manager City , State Directed all activities related to operating my departments. Coordinated the re-merchandising of the linens department. Company Name January 1992 to October 1996 Store Manager City , State Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel. Successfully maximized sales reduced shrinkage from 3% TO 2%. I was awarded with a trip for outstanding performance. Company Name September 1979 to January 1992 Soft Lines Manager/Assistant Manager City , State Directed a team of 35 associates for all Soft Lines. Coordinated visual merchandising and inventory control. Interfaced extensively with buyers, designed and implemented visual merchandising. Education Philo High School 1979 High School Diploma City , State , United States Muskingum Vocational School 1980 Nurses Aide Certification City , State , United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service. ",APPAREL +" ENGINEERING SPECIALIST Summary Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines. A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience. Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders. Certifications Project Management Professional (PMP) - 2011 Highlights Project Management Secret Clearance Risk management Performance tracking and evaluation Team building Project analysis Leadership mentoring Business and requirements analysis Operations management Decisive leader Experience Engineering Specialist 01/2004 to Current Company Name City , State •Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program. •Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M. •Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium. •Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M. •Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M). •Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes. •Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs. •Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget. •Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle. •Success designing project metrics for various types of projects; tracked & brief these metrics to senior management. •Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight. •Designed breakthrough vulnerability reduction technology for GDLS pending patent. •Managed over 30 external contractors from initiation to project closeout. •Working in an ISO9000 certified organization, experienced with process development & improvement. •Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level. •Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment. Senior Technical Support Specialist 01/2002 to 01/2004 Company Name City , State •Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle. •Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues. •Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM). •Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget. •Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field. •Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire. •Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials. Tank Platoon Sergeant 07/1991 to 01/2002 Company Name City , State •Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations. •Graduated in top 10% of class for all professional development courses attended. •Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%. •Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division •Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed. •Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel. Education Graduate Certificate : Project Management 2010 University of Maryland University College City , State MBA : Management 2004 Strayer University City , State Bachelor of Science : Internetworking Technologies 2003 Strayer University City , State ",ENGINEERING +" CHILD CENTER ASST DEPT HEAD Summary To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional and mature Accomplishments Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of 30+ employees. Experience Child Center Asst dept head 05/2009 to Current Company Name City , State Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area. Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs. Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday. Early Childhood Assistant Teacher 05/2009 to 09/2009 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Child Center Department Head 03/2007 to 04/2008 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom. Oversees daily operations, managing a team of 32 employees Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll. Implement curriculum plans. Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise. Maintain records and reports on each child that comes to the Child Center. Child Center Assistant Department Head 05/2005 to 03/2007 Company Name City , State Assist the Department Head with the overall direction, coordination and management of the Child Center. Assist with ensuring continuous professional growth and development of Child Center staff. Assist with recruiting and interviewing and employee paperwork for the Child Center. Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 to 05/2005 Company Name City , State Received and screened a high volume of internal and external communications, including email and mail. Exhibit outstanding customer service by developing positive relationships with members and children. Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback. Assist with planning program and activity curriculum, prepare program schedules, and register participants. Also taught teen and children fitness boot camp. 2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 to 04/2003 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent. Help Lead Teacher 04/1998 to 04/1997 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center. Help to maintain a neat and organized classroom. Help children establish good habits of personal hygiene; change diapers and assist with toilet training. Education Bachelor of Science : Criminal Justice 210 Kaplan University City Criminal Justice Associate of Arts : Early chilhood June 2002 Oakton Community College City , State Associates Arts in Teaching Early childhood High School Diploma June 2000 Evanston Township HS City , State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting ",FITNESS +" SENIOR ACCOUNTANT Summary Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical and behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions Extensive experience with the implementations of ERP systems Work History Company Name August 2013 to Current Senior Accountant City , State Company Name May 2012 to July 2013 Corp. Accountant City , State Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Experience Company Name August 2013 to Current Senior Accountant City , State Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc. Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies Manage and comply with local, state, and federal financial reporting requirements and tax filings Educated management on strategies for minimizing tax liability Company Name May 2012 to July 2013 Corp. Accountant City , State Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed Coordinated with external tax accountants for income tax preparation Worked with management to document and offset unusual expense variances in their respective areas Established and executed internal controls over the company's accounting and financial procedures Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Collaborated extensively with auditors during preliminary and year-end audit processes Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Assisted faculty with academic research or contract research relating to macro and finance Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data Supervised undergraduate and graduate classes. Company Name January 2010 to April 2010 Income Tax Preparer City , State Intermediate level certification accredited by Internal Revenue Service, Department of the Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students Education Ball State University 2012 Master of Science : Accounting City , State , United States Coursework in: Seminar in Financial Accounting Accounting Capstone Tax Planning and Research Attestation Principles and Practices Accounting Information Systems International Accounting Issues Seminar in Management Accounting Seminar in Professional Issues 3.5 of 4.0 GPA Member of Alpha Beta Psi Ball State University 2010 Bachelor of Science : Business Administration City , State , United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications for Business Principles of Finance 1 Operations Management Managing Behavior in Organizations Business Policy and Strategic Management Principles of Marketing 3.2 of 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook ",ACCOUNTANT +" CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and +ability to work with people, in a stable environment that will lead to a lasting +  relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation + amongst multiple product lines; while remaining task oriented and working + as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial + Airport, and Airline product lines. Having knowledge of multiple product + lines is an asset, because I am able to assist multiple underwriters and + underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term + changes that may occur, while maintaining monthly reports for the + commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning + policies, certificates, loss runs, invoices, and endorsements for Agriculture, + Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless + process. I have received numerous awards for going above and beyond for my + manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability + to assist brokers; while also working as a part of a team and providing the + best customer service. Having knowledge of aviation is useful in assessing aviation risk, which + includes aircraft specifications, reviewing pilot experience, and etc.; to + produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts + and also maintain renewals on a continuing basis through the updating + underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and + questions regarding accounting, underwriting, renewals, policy terms and + conditions, non-ownership program, and providing training to brokers + regarding an external quote system. Familiar with intranet and internet based systems that incorporate a + paperless process. Research and corrected any premium discrepancies by offsetting balances + in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, + communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and + developing strategy plans on how to improve quality and quantity for the + company. Taking inventory of all supplies, mobile devices, and accessories + in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and + therefore it is a necessity that customer's problems be resolved as soon as + possible. My experiences have given me the ability and the expertise to + train other employees, while staying abreast on AT&T mobile devices and + the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to + achieve or support center goals, visions and objectives. I have the aptitude + to achieve goals independently or in a group setting; while being able to + motivate myself and others. I am excellent at multi-tasking and maintaining + flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate + Flextronics position, while listening and asking questions to meet the + customer's needs. I am empathy when listening to others; while educating + customers about their devices and resolving issues. My written communication skills are another essential part of my daily + duties at Flextronics. For every customer that comes to the store their + account must be annotated. The annotations must include the customer's + name, issue, troubleshooting steps that were performed, results of those + steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers + proprietary information. These skills help me to be more efficient in + supervising and managing other employees; while remaining attentive to + the customer. I have been awarded employee of the month for five months. Along with + numerous emails and phone calls with positive feedback from customers. I + was also sent to Shreveport, LA because of my expertise to assist + employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills ",AVIATION +" PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account  Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing ",ARTS +" CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing and collections expert Invoice and payment transactions Work History Customer Care Representative , 06/2013 + to 08/2014 Company Name – City , + State Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Club Manager , 06/2011 + to 03/2013 Company Name – City , + State Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner. Customer Service Team Lead , 10/2007 + to 06/2010 Company Name – City , + State Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , + 6 2007 Trumbull Business College - City , + State Human Resources, Management Studies, Payroll Records, Accounting, and Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading ",FITNESS +" MATH TEACHER +MATH INTERVENTION TEACHER Summary Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable. Experience Math Teacher +Math Intervention Teacher 02/2008 to 08/2014 Company Name Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities. Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students. Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance. Combines traditional teaching approaches with modern techniques and tools. Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved. Encourages higher ordered thinking by use of inquiry based learning. Provides students with questions, methods and materials while challenging students to discover the relationships between the variables. Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years. Achieved a 100% pass rate at this Title I school. Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities. Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school. Selected to be a member of the Mentor Team, providing support to the entire district. Coached, mentored and trained first year teachers on best practices. continued on page two. 08/2004 to 05/2005 Company Name New Store Coordinator 11/2003 to 08/2004 Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process. Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time. Assisted in the successful opening of over 20 stores throughout the country. Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location. Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team. Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal. Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action. Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims. Conducted onsite evaluations and appraisals of structural damage. Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process. Liability Specialist 08/1998 to 08/1999 Company Name Conducted initial investigation of auto claim and diligently analyzed damage repair costs. Maintained extensive contact with law enforcement and customers; participated in arbitration. Education Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching ",TEACHER +" PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist ""Small Heist"" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department ""Science of Love"" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website ",DESIGNER +" ENGINEERING SYSTEMS +INSTALLER Summary Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments. +Objectives +To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware and software installation, configuration, and troubleshooting: Expert Remote Desktop and Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows & Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems +Installer August 2006 to January 2013 City , State Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure for entering inspection results into the computer database. Maintain, inspect, tested, and tested computer hardware components as needed. Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware. Forward hardware and software issues to the appropriate level. Diagnose and resolve hardware/software connectivity issues. Remote Access into client computers. New hire and client training. Installed and configured various software programs. Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7). Worked with Mac OS and IOS. User account management. Responsible for all local/network printers servicing, configuring, repairing. Software and App Development. Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes. Troubleshoot as needed Experience working with network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients. Redesign of the network to keep up with the changing needs of the organization. Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's. Oversaw projects, installations, and customer completes. Created Project Tickets. Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6. Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks. Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware. Experience with the cloud. Performed server and security audits, and Performed system backups & recovery. Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. On-call support. Transferred PCs and printers both internal and external. Delivered product support for all hardware and software related issues. Conducted accurate data entry of secure information. On-site & Off-site 24/7 customer service. Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks. Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key. Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user. 2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services. IT Technician/QA Tester August 2013 to September 2014 Company Name － City , State Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote up reports at the end of shift on progress and any problems that occurred doing shift. Authored procedure for entering inspection results into the computer database. Maintain, inspect, and tested computer hardware components & software. Worked independently, evaluated customer requirements and provided solutions. Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware. Forward any software or hardware issues to the appropriately level. Pc, mac, and laptop deployment. Diagnose and resolve hardware/software connectivity issues. Diagnose Network issues. Remote access into client computers. Project ticket management. Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server. Worked on Mac OS and Linux. Created & unlocked users accounts. Tested hardware and software in pre-alpha, alpha, beta, and final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated with my team and clients Provided leadership to my team. Installation/Service Technician July 2014 to Current Company Name Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems. Wire splicing (coaxial, cat5, cat6, & rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving and processing NSF checks, credit cards, money orders, & ACH checks. Customer/New hire training. Ensured customer inquiries and problem concerns were resolved in a timely matter. Responsible for company vehicle that was given to me. Hobbies & Interests Freelancing. Web & App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will Graduate : 2018 BACHELOR DEGREE : Electronics and Communications Engineering Technology Electronics and Communications Engineering Technology ASSOCIATE DEGREE : Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification +Baton Rouge : May 2013 State While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development. +Microsoft Office Certification - Received Certifications Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring ",ENGINEERING +" SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping Highlights  Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail Effective verbal, listening and written communication skills, and problem solving skills Motivated, passionate and organized, able to manage and complete multiple tasks and duties +  Well practiced in administrative support and experience working in customer service for over 4 year  Team oriented developed by my career as an athlete and collegiate athlete Experience Substitute teacher , 10/2015 to Current Company Name － City , State After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County.  Substitute Teacher , 08/2014 to 09/2015 Company Name － City , State School district responsible for the administration of 51 public schools in Escambia County, Florida. Grades K - 12 Full-time substitute teacher for children ages 5 to 18. Responsible for promoting an encouraging classroom environment. Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students. Practiced superior communication skills and received consistent, positive feedback. Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy. Veterinary Technician and Receptionist , 03/2014 to 08/2014 Company Name － City , State Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties. Gathered excellent insight into exceptional customer service practices. Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs. Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls. Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence. Better developed skills, such as organization, attention to detail and multi-tasking. Sales Associate , 01/2012 to 01/2013 Company Name － City , State Clothing retail chain store in the United States with over 560 stores across the country. Managed merchandise inventory. Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions. Built conscientious and successful merchandising techniques. Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates. Lead store in sales as well as customer feedback. Education Bachelor of Applied Science : Healthcare Administration , Present Pensacola State College － City , State Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community. Associates of Arts : General Education , 2014 Gulf Coast State College － City , State General Education Personal Information Buddy' assisting special needs kids with playing athletic sports. +* Professional references available upon request. Skills administrative support, scheduling +appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS +· Volunteer for Miracle League, Pensacola, FL +'Buddy' assisting special needs kids with playing athletic sports. +* Professional references available upon request. ",TEACHER +" BARTENDER / SERVER TRAINER / BANQUET EVENT CAPTAIN Summary Seeking a position with a company dedicated to growth, as well as; acknowledgment of extraordinary efforts/achievements. I am a results driven individual with a professional work ethic and verifiable sales and sales management experience. I possess excellent interpersonal, communication and relationship-building skills; can listen attentively, communicate persuasively and follow through diligently. I consider myself a leader, striving to achieve continuous success in all facets of business, sales, and management; while simultaneously providing the means for my team to also reach exponential success. Highlights Leadership / Business Development Hard-Worker Customer Acquisition Referral/Repeat Business Generation Public Speaking Objection Handling Consultative Sales Team Player Bilingual Accomplishments Received Deans List or Presidents List every Academic Semester Achieved highest sales promotion in the company within 9 months, in two new territories Awarded to Vector Marketing's ""President's Club"" in both the Spring & Summer Campaign of 2012 (see letter or recommendation) Trained in negotiation and time management Increased customer attendance on slowest days at the Bar by providing fast, friendly, and memorable service Named ""Employee of the Month"" on multiple occasions Field trained new hires, offering a model of successful performance Conducted interviews for over 110 applicants Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for “2nd Summer Conference Sales Push” (Out of roughly 75 Offices) Attended 10+ professional conferences/divisional meetings as a sales representative with members of the corporate staff Experience Company Name City , State Bartender / Server Trainer / Banquet Event Captain 02/2013 to Current Interacting with guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience Trained and prepared new staff members to uphold the standards of a fine dining restaurant, and provide guidance throughout their trial of employment. Uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company. Supervise service teams for private events by assigning responsibilities among staff members, organizing staff to properly follow BEO guidelines, ensuring the setup of the venue, and streamlining communication between guests, servers, and chefs. Facilitate company changes by soliciting coworker feedback, opening communication with management to improve standards of accountability for staff members, and positively influencing private event standards to increase guests' satisfaction. Additional responsibilities: Handling customer payments, Maintaining an accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting to limit problems and liability related to a guest's excessive drinking, Minimizing waste to control cost, and managing inventory. Company Name City , State Assistant Sales Manager 04/2012 to 02/2013 Office administration work in addition to upholding the structure of advertising and recruiting Consistently assisted in 19 hour training seminars and personally directed sales team development programs Assisted in conducting a demographic study of new potential territories and selecting an office location to lease Conducted 90 minute interviews for 110+ qualified applicants , and was granted the ultimate decision in terms of their employment Assisted in developing and implementing advertising strategies in a multitude of media forms including direct mail, web, newspaper, posters, and in-hand cards/flyers Working in coordination with local colleges in attempts to help students find summer work Assisted in hiring and training all sales staff for new Branch Office location Consulted 15-30 representatives on a weekly basis instilling the importance of time management and goal setting; serving as a coach for representatives with little to no experience Led sales calls with team members to establish sales and customer retention goals Assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings Generated monthly and annual sales reports Monitored customer preferences to determine focus of sales efforts Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for ""2nd Summer Conference Sales Push"" (Out of roughly 75 Offices) Assisted Branch Manager in leading office to sell over $110k for the Summer Campaign; surpassing the previous years by 157% Consistently sold CUTCO Cutlery around Assistant Manager duties and stood as a positive influence for sales representatives by continuing to conduct Field Training Company Name City , State Sales Representative / Field Sales Manager 09/2011 to 02/2013 Operate as an independent contractor selling CUTCO high-quality cutlery and culinary products, directly to customers on a one-on-one, in-home, professional appointment basis I took part in helping Vector Marketing sell over $250 Million worth of CUTCO nationwide Handled everything directly from initial contact to the close of the sale in addition to follow-up appointments for servicing Emphasized product features based on analysis of customers' needs Collaborated with colleagues to exchange selling strategies and marketing information Scheduled an average of 20+ appointments during sales pushes Shared product knowledge with customers while making personal recommendations Developed own customer referral base by averaging 10-15 personal recommendations per appointment Recognized for ability to quickly establish rapport with customers, in turn; building a residual recommendation base Obtained invitation to Presidents Club two consecutive campaigns Achieved highest Sales Promotion in the company (Personal Career Sales = $30,000+) within 9 months while working in two completely new territories Field trained new representatives, offering a model of successful performance Attended 10+ professional conferences and divisional meetings all around the East Coast with members of the corporate staff Over $450 Average Order - 80% Closing Ratio - Career CUTCO Sales exceeded $43,000 Company Name City , State Food Runner / Server 04/2010 to 08/2011 I held this position while still attending George Mason High School. Many of my responsibilities are already listed above; However, a detailed elaboration on my duties as a ""Food Runner / Server"" is available upon request. Education Bachelor of Science : Neuroscience Northern Virginia Community College , City , State , USA GPA: GPA: 3.9 Transfer Program for George Mason University - Currently Enrolled GPA: 3.9 40 Credits Completed Dean's List or President's List every semester Have taken and passed multiple Computer Competency courses which included learning and mastering the functions of Microsoft Word, PowerPoint, Excel, Access, Publisher and OneNote Also completed a course on Web Design Bachelor of Science : Biology / Psychology Saint Petersburg College , City , State , USA GPA: GPA: 4.0 Transfer Program for University of Florida - 2012 GPA: 4.0 Dean's List every semester Coursework in Communications and Psychology Voluntarism: Study Group Leader for Psychology Department High School Diploma : General with IB Studies George Mason High School , City , State , USA Class of 2011 Concentration in Math and Science Completed IB Math Studies (Awarded 3 College Credits) Completed and received prefect score in IB Spanish IV (Awarded 7 College Credits) Interests I am a fan of good food and wine; I am always trying new restaurants all over town Some other activities I enjoy are Hiking, Racquetball, Snowboarding, Horseback Riding, and visiting with friends and family. I love traveling because I see it as the easiest way to seek growth as an individual I have been fortunate enough to have experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, and Germany; Ideally this list will continue to grow Languages Bilingual English / Spanish Fluent reading and writing Skills Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, and Ability To Work Well With Others Additional Information Attached are two letters of recommendations Multiple references are available upon request ",CHEF +" PRODUCT SPECIALISTS Professional Summary To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment. Experience 08/2014 to Current Product Specialists Company Name － City , State Responsibilities for this role include receiving and answering customer inquiries and requests regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include: Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate. 09/2012 to 08/2014 Assistant Manager/Manager Company Name － City , State Deliver premium customer service Driving sales goals to meet and exceed company standards Training and hiring current and new employees Implementing company visual merchandising standards Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business Work with district manager to implement loss prevention standards through weekly audits and customer awareness. 06/2012 to 09/2012 Apparel Sales Lead Company Name － City , State Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits Supporting company standards of selling and customer service Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements. 07/2010 to 05/2012 Team Scout Coordinator Company Name － City , State Set up in store displays, maintain and change out graphics. Move product to optimize location on floor/shelf. Refresh product presence to ensure full and neat presentation of available inventory. Provide in store support around key marketing programs, initiatives and major product launches Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event. 09/2009 to 07/2010 Footwear Specialist Company Name － City , State Assist customers with footwear needs Knowledge of all types of athletic footwear Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner. Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom Work closely with management to maximize sales and generate new customers Provide exceptional customer service needs. 12/2006 to 08/2009 Sales Associate / Assistant Manager Company Name － City , State Assist customers with sportswear and equipment needs Achieve daily sales goals through customer satisfaction Stock and remodel store sales floor to emphasize new product and in-season sports. Supervise and train employees on company brand standards through workshops and weekly meetings. Complete daily and weekend ending paperwork to present business results to district manager. Handle daily deposits and store reports. Education 12 2009 Bachelor of Science Hotel and Restaurant Administration Degree : Hospitality University of Central Missouri － City , State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops ",APPAREL +" MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries +Special Projects +Hispaniola Mountain Ministries, Starkville, MS 2013 +Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00 ",PUBLIC-RELATIONS +" ACCOUNTANT Summary Self-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge. Highlights Complex problem solving Strong communication skills Expert in customer relations Portfolio management A Proficient in Microsoft Office Microsoft Excel expert Risk management expertise Financial statement analysis General ledger accounting Accomplishments Achieved an internal audit score of 95%. Promoted to Auditor after just 3 months of employment. Boosted quality ratings by 85% by developing new processes and improving work flow. Experience Accountant Current to September 2014 Company Name － City , State Prepare unpaid reports on actual expenses for marketing line of business. Create and maintain pending and process able database. Prepare and setup vendor purchase orders contracts as well as CRX templates. Verify funding and SAP project code against the most recent budget/forecast submission. Key invoices into ePurchase system as well as approve and reconcile invoices. Track invoices from submission to payment on database. Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request. Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request. Special projects as required. Accounting Coordinator Associate August 2011 to May 2014 Company Name － City , State Prepare and modify excel pivot table reports as well as reconcile and balance. Analyze data within pivot table and HSA databases. Assist business analyst in gathering and analyzing large sets of complex data. Create and run HSA exceptions and paid reports. Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request. Conduct routine audits as needed as well as generate monthly reports on findings. Setup all financial and personal information for new groups. Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts. Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently. Auditor February 2007 to August 2011 Company Name － City , State Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation. Analyze and review response to audit observations and facilitate corrective action plan. Collaborated with directors and managers to investigate questionable issues and failed compliance procedures. Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively. Monitored new processes, policies and work flow strategies that were implemented by leadership. Educated new hires and newly promoted employees on standard of job duties. Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work. Provided subject matters export support to enhance the proprietary systems. Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency. Consulted with department peers to address weekly trending errors and formulated solutions. Document sessions to track reviewer's progress and provide improvement based on my analysis. Claims reviewer February 2007 to April 2007 Company Name － City , State Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility. Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims. Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties. Trained and coached lower level claims reviewer. Payment Analyst November 2004 to February 2007 Company Name － City , State Processed over 1,000 customer monthly auto loan payments. Review/Reconcile general ledgers. Researched and resolved misapplied payments as well as payment inaccuracies. Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments. Corrected non-payment related discrepancies. Performed other duties as assigned by supervisor or manager. Trust Control Reconciliation Specialist November 1999 to November 2004 Company Name － City , State Process and reconciles a variety of securities and cash related transactions. Identified, research and resolve processing errors, and take necessary actions to balance differences. Responsible for creating general ledgers and daily balancing of activity in trust accounts. Ensured proper safekeeping of bank and customer assets. Recognized and proactively address risk associated with consumer compliance and fair lending. Education Accounting Certificate : Accounting , 2012 Cecil County Community College － City , State Performing Payroll in QuickBooks 2009 Certificate : Payroll , 2012 Cecil County Community College － City , State Bachelor of Science : General Studies , 2011 Wilmington University － City , State , New Castle County General Studies Skills Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written ",ACCOUNTANT +" LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health +Service policy, Global Health, Environmental Health, Psychosocial epidemiology, +Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics +Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology) +Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP) +SQL 2000 Database Administrator +SAP Business Object +Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view ",AGRICULTURE +" SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of ""Reuse Innovation Award"" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; ""ready to go"" and ""just in time"" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source ""rapid json"" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce ""dta-handler"" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer ",ENGINEERING +" EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Skills Strong attention to safe food handling procedures Chef at The Cork Tree , awarded best restaurant in West Ways Magazine  Employed at Bing Crosby's , featured in  Desert Sum Magazine  ""Chefs Surprise"" column August 2008 Beautiful presentation of food Food presentation talent Hospitality and service industry background Food presentation talent Work History Executive Chef 05/2012 to Current Company Name – City , + State www.thecorktree.com. Modern California and Mediterranean Cuisine. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste. Head Chef 01/2011 to 05/2012 Company Name – City , + State Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen. Did all meat and fish portioning, made all sauces, worked the grill and line at service. Planned dinner and bar menus, as well as special menus for in-house special events and catering. Sous Chef 01/2010 to 01/2011 Company Name – City , + State website: www.smoketreeranch.com (American Cuisine). Daily menu charge of entrees and appetizer, banquet's up to 500 ppl. Prep and serve all lunch and dinner items. butchering, soups, stocks and sauces. 150 to 300 covers per day. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Executive Chef 01/2006 to 01/2010 Company Name – City , + State High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials. In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets. 6.5 Million in yearly sales. Verified proper portion sizes and consistently attained high food quality standards. Achieved and exceeded performance, budget and team goals. Chef/Owner 01/2005 to 01/2006 Company Name – City , + State European and Mediterranean Cuisine). Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff. Executive Chef 01/2002 to 01/2005 Company Name – City , + State Kaiser Grill and the Chop House Steak House. Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert. Was in charge of 2 very busy restaurants. Butchering of all protein items. Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales. Executive Chef 01/1997 to 01/2002 Company Name – City , + State American and Asian Cuisine. Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets. 4.5 million in store revenue. Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores. 4 million in food sales. Promptly reported any maintenance and repair issues to Corporate Executive Chef. Sous Chef 01/1993 to 01/1997 Company Name – City , + State Italian Cuisine) www.ifornaio.com. Managed a large open Kitchen's in fine dining in Italian cuisine. Scheduling, food cost, inventory and labor cost. Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales. Education Associate of Arts : Culinary Arts, Chef Training and Restaurant Management 1 1983 Los Angeles Trade Technical College + - City , + State Chef Discovers Contemporary Flavors - Culinary Institute of America + - Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit  Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award ",CHEF +" BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales ",BANKING +" CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant ",FITNESS +" QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using ""Quality Center"" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using ""Quality Center"" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: +Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management ",BANKING +" TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors +answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress +Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical ",HEALTHCARE +" ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher +SPSS 16.0 +Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House +Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul +Ehsan  Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No. +7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat +3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   +Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL  MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of ""UiTM Kedah Netball Open 2008"", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.  Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY ",PUBLIC-RELATIONS +" STAFF ACCOUNTANT Summary Highly analytical and detail-oriented professional; possessing extensive financial statement background in quality assurance, compliance, auditing, customer service and regulatory requirements. Thorough knowledge of: financial reporting, cash and accrual basis accounting, fund basis reporting, GAAP and other accounting standards. Adapt quickly when new software and systems are installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, and all Microsoft applications software. Excel in problem solving and strategic planning skills. Highlights DBA Quick Books +MAS - Sage Software Microsoft Excel +ADP Drive Microsoft Access +Condo Manager Microsoft Word Education Bachelor of Science : Accounting , May 2010 University of North Carolina － City , State Accounting Bachelor of Science : Business Administration Finance , May 2010 Business Administration Finance Experience Staff Accountant January 2014 to October 2014 Company Name － City , State Performed all month end functions to produce financial statements. The functions include: reconciliation of the operating and payroll bank accounts, recorded sales for the month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax to NC department of revenue, recorded inventory adjustments, and recorded balance sheet month end entries. Entered all payables and receivables for the 7 franchise locations. Worked with vendors to resolve any situations that arose. Reviewed and maintained that all needed franchise document were on file and up to date. Worked directly with controller on year-end review. Assembled all requested financial and legal documentation that was put into presentable formats. Maintained weekly spreadsheet on collected franchise royalties and advertising fees. This spreadsheet is used for the year-end audit. Managed a company that owned and rented out 12 commercial properties of a shopping center to approved businesses. Responsible for: negotiating rent rates for new or renewing tenants, writing leases, collecting rent, cash flow management, payables, and resolving any tenant complaints or inquires. Managed a company that was a small farming entity. Responsible for maintaining cash flow, all payables, and setting up credit accounts with vendors. Entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity. Filed North Carolina Annual Report for all companies managed by Cary Keisler Inc. and verified that all were current on their filings. Staff Accountant March 2013 to January 2014 Company Name － City , State Collect daily deposits for newly entered SOs as well the balance for any SO that has completed once a job status report has been ran. Interact directly with customers on outstanding deposits and balances due. Responsible for all PO and non PO payable entry/coding for all companies. Work directly with vendors to resolve and discrepancy with payables. Pull weekly-unpaid bills reports that are used for cash flow projections. Complete weekly check run for all companies. Reconcile monthly purchasing American Express credit card that ranges from $60,000.00 - $100,000.00+. Helped facilitate roll of purchasing manager during turnover period from September 2013 - December 2013. Responsible for ordering needed materials/supplies for factory production floor. Worked directly with VP of Finance and members of the production floor in collection of data to develop unit valuation. This information combined with continued data collection is being used for future bills of materials and job costing. Staff Accountant April 2012 to March 2013 Company Name － State Lead reconciliation of Balance Sheet to ensure no discrepancy with General Ledger. Research and resolve any transaction deviating from ordinary operations. Run Project Cost Reconciliation at month end to ensure all billable expenses are posted to a project. This ensures all enries are posted to the correct project and General Ledger account. This provides billing information as well as the correct bottom line for each project. Design Excel Spreadsheet for prepaid employee benefits for EOM reconciliation purposes. Reconcile American Express accounts for SDI and Battleware. 10 Accounts) Responsible for all entry and custodial book keeping of SDI's fixed assets for depreciation purposes. Daily reconciliation SDI's Operating, Interest Sweep, and Line of Credit accounts for most accurate cash projections. Responsible for coding and entry of all Payables items for SDI and Battleware. Prepare monthly Sales and Use Tax. Financial Management Partner July 2010 to August 2011 Company Name － City , State Identified, reported, tracked, and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes. Provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations; performing all monthly bank reconciliations, applying all required financial regulations in preparing and delivery of financial statements. Provided Support to clients and other employees via email on implementations, software support, and financial reporting issues in all aspects of day-to-day operations. Trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning i.e. QuickBooks, Peachtree and excel transitioning. Able to perform duties of all departments of accounting including accounts payable, accounts receivable, legal coordination and transactional audit and review. Coordinate Lien and Foreclosure preparations, research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental. Constant analysis of all clients' interim financial reports and comparative statements to verify the validity and monitor for inconsistency. Prepare variance reports and explanations to quickly summarize areas of increased variances in expenses. Assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings. Coordinate and prepare materials for audits, review, and tax returns. Assist in annual budget preparations, prepare billings for all cycles, perform all adjusting month end transactions and required G/L posting entries required to correct errors or balance discrepancies. Interests Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon Skills accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end Additional Information Activities: Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon ",ACCOUNTANT +" FLORAL DESIGNER Summary Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Highlights Inventory control  Employee scheduling Cash handling and banking Floral designer Organized Placing orders in person and over the phone Customer service Excellent multi-tasker Experience June 2013 to March 2016 Company Name City , State Floral designer Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display January 2011 to December 2012 Company Name City , State Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing. April 2008 to August 2009 Company Name City , State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. October 2002 to April 2008 Company Name City , State Manager/Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders. Education Northwestern College City , State , Dupage Medical Assistant ",DESIGNER +" AVIATION EXECUTIVE OFFICER Summary Seasoned leader +who possesses effective decision making, analytical, organizational, +communication, and problem solving skills. A strong background in +cross-functional team leadership, with extensive experience leading and +coaching a very diverse group of employees. Skilled in operations and project +management with a strong sense of accountability and initiative. Comfortable +managing complex operations autonomously while maintaining a strategic focus +aligned with the organizations vision and centered on its values. Experience +consulting with business units and customers, gleaning lessons learned to +implement process improvement throughout the enterprise. Committed to the +highest level of ethical, professional, and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name － City , State Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence. Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees. Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period. Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits. Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment. Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations. Aviation Platoon Leader July 2012 to May 2015 Company Name － City , State Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil. Orchestrated the YTC ""Commander's Cup"" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities. Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually. Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award. AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 to July 2012 Company Name － City , State Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil. Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil. Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons. Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North. Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget. AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name － City , State Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters. Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards. Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents. Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike. Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations. Education Criminal Justice , 2007 Jacksonville State University － State Honors in Major and Minor, Distinguished Military Graduate award. MBA : Management , 2017 University of Alabama － City , State Enrolled Military Science , 2013 Aviation Captains Career Course － City , State Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision ",AVIATION +" KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful & adaptable Professional and mature Self-starter/self-directed Results-oriented Flexible & adaptable Time management Meticulous attention to detail Experience Company Name City , State KINDERGARTEN TEACHER 09/2013 to Current Create engaging and inquiry based lesson plans in accordance with District-wide curriculum units following Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Received an Award from the Boys & Girls Club of Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City , State K-5 LITERACY & MATH INTERVENTIONIST 09/2008 to 09/2013  Provided daily small group literacy and math intervention services using researched based programs for students, K-5, who are at risk of failing to meet district and state standards. Communicated effectively, students' progress or needs and established positive relationships with students, parents, specialists, and fellow teachers from various grade levels. Company Name City , State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 to 06/2008 *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School. Company Name City , State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 to 04/2003 Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two. Company Name City , State PHARMACY TECHNICIAN 01/1993 to 10/1996 Assisted in preparation and filling of prescriptions requiring 100% accuracy. Company Name City , State Owned & Operated IN-HOME DAYCARE 03/1990 to 01/1995 Company Name City , State ACCOUNTANT I 01/1987 to 03/1990 Responsible for entire billing cycle of various government contracts all requiring 100% accuracy. Company Name City , State ACCOUNTANT ASSISTANT 01/1985 to 01/1987 Responsible for entire billing cycle. Company Name City , State ADMINISTRATIVE CLERK 01/1984 to 01/1985 Proposal preparation, audit support and material reconciliation. Company Name City , State SECRETARY I 01/1982 to 01/1984 Provide secretarial support for ten administrators and program manager. Education MASTERS OF EDUCATION IN : ELEMENTARY EDUCATION 2008 Rivier University , City , State , USA ​ NH Elementary Educator Certificate K-8 (1811 ) Current through 6/2017 ; PRAXIS I & II  April 2006, Sept. 2007 BACHELOR OF SCIENCE : BUSINESS MANAGEMENT 1987 Rivier University , City , State , USA ASSOCIATE OF SCIENCE : ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College , City , State , USA Non-Degree Program : INTEL MATH I & II 2012 Plymouth University/UNH Manchester , City , State , USA  Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB,   2004-Present MEDIC ALERT COMMUNITY AMBASSADOR,   2005-2010     ​Organized & distributed MedicAlert collateral to surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER  1996-2008  Room mom, Reading & math groups, chaperone, baker, Hospitality & Garden Club, Ski & Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, and I can teach a non-English speaking person to speak, read and write in English.  Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software & Publisher. Open to learning new software. ",CHEF +" SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages ",SALES +" Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills. Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support. Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships. Results-driven assistant with track record of excelling in fast-paced office environments. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Adept at preparing correspondence, memoranda and reports in both draft and final form. Skills Superb communication both verbal and written. Reliability and self sufficiency. Strong work ethic. Organizational and problem solving skills. Team player and multi tasker. Career minded, result driven, and goal oriented. Adaptable, positive, eager to contribute in any capacity. Microsoft Office Fluent in French and English Experience Assistant Teacher City , State Company Name / Jan 2010 to Jun 2011 Implemented lesson plans for class of 30 students. Prepared, duplicated and collected teaching materials to help students better understand learning concepts. Helped students take advantage of other available subject matter and study resources. Classroom restocking, support and management of operations. Arranged and led activities for students, including small group and individualized instructions. Assisted teachers with lesson preparation, curriculum implementation, and testing. Assistant Manager Intern City , State Company Name / May 2006 to Sep 2006 Spearheaded training initiatives to improve employee performance and bottom-line business results. Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Optimized productivity, streamlined program efficiency, and boosted profitability. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Junior Editor City , State Company Name / Sep 2004 to Sep 2006 Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration. Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work. Decided readiness of articles for publication and approved final versions. Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting. Oversaw layout design and worked with production team members to complete fresh monthly publications Education and Training MBA : Marketing IGlobal University Jun 2015 City , State Major in Marketing Completed coursework in BBA : Business Administration Golden Gate University Jun 2011 City , State International Student Scholarship Recipient Minor in International Business Associate of Arts Suffolk University Jun 2007 City Associate in International Business and Business Administration ",TEACHER +" FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency. +______________________________________________________________________________ +Skills +*Verbal and written communication skills +*Time management and organization skills +*Powerpoint presentations +*Flexible +*Recruiting +*Investigation training +*Employee engagement +*Ability to develop and execute recruitment strategies +*Analyze data and recommend opportunities for improvement +*Experience in preparing for audits +*Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground +* Demonstrated ability to interact effectively with employees. +* Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions. +* Software skills, including use of Microsoft Office software and web-based applications. +* Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings. +As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points. +My qualifications are the exact match to your job descripton: +* Capable of carrying out the recruitment process efficiently while maintaining quality standard. +Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days. +* Able to consistently draft new and improve HR policies and procedures to boost staff motivation. +Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company. +* Proficient in executing effective employee performance evaluations and subsequent performance based appraisals +Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc. +With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon. +Best regards, +(Signature) +Nathan Talovsky +Enclosure. +*Mar +*Human Resource Coordinator Thank You Email after Interview +A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in. +Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time. +_______________________________________________________________________________ +Human Resource Coordinator Thank You Email +To: Jennifer Miller [Email] +Subject | Re: Human Resource Coordinator - Kimberly Perez +Dear Ms. Miller, +Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company. +I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate. +Essential Functions +* Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. +* Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries. +* Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). +* Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. +* Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. +* Analyzes data and provides recommendations to management for improvement initiatives. +* Prepares, audits, and monitors Affirmative Action Plans. +* Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. +* Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. +* Assists management with development of job offers, which includes gaining appropriate approvals. +* Ensures all new employees are on-boarded effectively. +* Manages participation in all government-sponsored tax credit programs. +* Facilitates and conducts training. +* Participates in hub and station assessments and assists with strategic planning solutions. +* Participates in Operations' staff meetings. +Minimum Education +* Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree. +Minimum Experience +* Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area. +Required Skills, Abilities and / or Licensure +* Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management. +* Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs. +* Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. +* Demonstrated ability to interact effectively with employees. +* Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. +* Software skills, including use of Microsoft Office software and web-based applications. +* Ability to work day, evening and overnight hours as business needs dictate. +* Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred. +% of Travel for the Position +50%-75% +Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments +Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ] +HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society +Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. +Best Regards, +(E. Signature) +Anthony Nelson +88 Malard Drive +Clarksville, TN 93002 +http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ +Auto req ID +114760BR +Posting Title +Field HR Generalist I - II +Position Type +Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. +Best Regards, +(E. Signature) +Anthony Nelson +88 Malard Drive +Clarksville, TN 93002 +http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ +Auto req ID +114760BR +Posting Title +Field HR Generalist I - II +Position Type +Full Time 1101 E Cleveland Road +City +Hutchins +State +Texas +Zip Code +75141 +Search Engine Description +Human Resources +Domicile Location +P753 +EEO Statement +FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce ",HR +" DESIGNER Summary To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees. Highlights Excellent team working skills · Planning and organizing events. · Creativity in working. Time management skills. · Ability to work under pressure · Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer , 02/2011 Company Name － City , State Designing a Jewelry collection for brides show. Education 2009 American University in Dubai － City , UAE Bachelor of Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going out with friends, reading, and movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information ",DESIGNER +" INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring +information systems and network security, and information systems security programs in support of the Information +Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the + network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army + Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND) + efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX.  Assigned cases to stewards based on their skill sets  Managed the receptionist area, including greeting visitors and  responding to telephone and in-person requests for information.  Prepared employee's rebuttal to grievances.  Organized files, developed spreadsheets, faxed reports and scanned    documents.  Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities ",INFORMATION-TECHNOLOGY +" CUSTOMER SERVICE REP Career Focus To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well! Core Qualifications Operations management Natural leader Proficiency in management and Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation and analysis Change management Financial records and processing First Aid training (2014) Training and development AED training (2014) Superior customer service  Diagnosis and repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient in customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept in automated attendant systems Education and Training 2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. +Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, +Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing +aircraft, crew resource management skills Moon Valley High School - City , State , US Accomplishments Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.  Work Experience Customer Service Rep Jul 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Aprentice Tech Jun 2014 to May 2015 Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts. Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014 Company Name Coordinated all department functions for team of 250 employees. Verified and logged in deadlines for responding to daily inquiries. Coordinated with airport vendors regarding fueling and catering logistics. Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator. Enforced safety and security measures and protected sensitive zones by any mean necessary. Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified that information in the computer system was up-to-date and accurate. Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft. Quickly replaced faulty parts and unit wiring and retested systems. Coordinated port visits and fleet operations domestically and abroad. Defused hostile situations with superior negotiation techniques. Logged and filed classified documents. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Prepared operation plans and orders to support security of resources and installations. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker ",AVIATION +" COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills                  Time management + Courteous demeanor                  Detail-oriented Energetic work attitude      Telecommunication skills           Sharp problem solver Adaptive team player                 Strong organizational skills  Customer service expert  Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations.  Offered +exceptional customer service to differentiate and promote the company +brand. Collaborated with customer service team members +to give exceptional service +throughout the entire educational and joyful +experience. Balanced the needs of +multiple customers simultaneously in a fast-paced retail environment. Communicated +Fairplex policy violations to the leadership +team in a timely manner. Offered direction +and gave constructive feedback to motivate team +members. Held each team member accountable for achieving brand and +performance goals. Built and maintained effective relationships with peers and +upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed +problems and complaints in person and via + +phone.   Helped customers select +products that  best fit their personal needs.  Maintained visually appealing and effective +displays for the entire office. Offered +exceptional customer service to differentiate +and promote the company brand. Built +customer confidence by actively listening to +their concerns and giving appropriate +feedback. Offered direction and gave +constructive feedback to motivate team +members. Held each team member +accountable for achieving brand and performance +goals. Built and maintained +effective relationships with peers and upper +management.  ​ Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective +displays for the entire building.   Offered exceptional customer service to +differentiate and promote the company +brand. Collaborated with customer service team +members to give exceptional service +throughout +the entire educational and joyful experience. Balanced the needs of +multiple customers simultaneously in a +fast-paced retail environment. Communicated +Fairplex +policy violations to the leadership team in a timely manner. Offered direction +and gave +constructive feedback to motivate team members. Held each team member + + + + +  Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking ",ADVOCATE +" EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ��� Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award ",BANKING +" D2B SALES Career Overview Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction. Customer Service Rep Sep 2013 to May 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 to Jan 2006 Company Name － City , State MS Office power-user with additional proficiencies in assorted 2001-2010 databases. Provided telephone, online and face-to-face customer service/support within Awards high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee of Pe rformance Re vie w Exce rpts the Month, 2004 to 2006 & the second year in a row, Tracy has been the top performer on my team For Five Service Star &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004 technical support and troubleshooting skills & excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service & consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems & Identifies opportunities to increase customer retention and satisfaction through Mission State me nt the use of up/cross-selling strategies and excellent communication skills Strive to exceed &well organized, with the ability to multitask and prioritize workload & customer/ employer documents in detail all interactions with customers & (2005 Performance expectations by delivering Handles the demands of a high-volume customer service desk with ease & second-to-none service. exemplary customer service and complaint handling skills &dedicated and Maintain customer centricity in all initiatives &Our guests routinely rave about the above-and-beyond service and and interactions, always personalized attention they receive from Tracy & highly resourceful & a putting the customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE , X-Ray Science 2003 HIGHTECHINSTITU － City , State Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized ",SALES +" CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, ""Swim Lanes"" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015. ",CONSULTANT +" VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - ""Watch us on our way"" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award  2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State ",INFORMATION-TECHNOLOGY +" PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard +*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs +Leadership Positions +*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events +*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success +*Member of Delta Delta Delta +Professional Summary +Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience +*Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard +*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs +Leadership Positions +*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events +*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities ",PUBLIC-RELATIONS +" SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.  Developed safe and effective exercise programs for swimmers with specific, individual needs.  03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow.  Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete. ",SALES +" PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 ",BANKING +" ACTIVITY SPECIALIST Summary Highly knowledgeable, creative and resourceful Educator with experience in developing students' interest in and appreciating music through teaching theory, history and practical skills. Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.I have over 10 years of vocal training and 8 years teaching experience. I have a deep concentrate in music education, special educationEducator talented at making special needs children feel valued and accepted. Encourages each child to reach their full potential. and vocal instruction. Friendly and energetic, with 8 years in substitute teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.Educator versed in collaborating with teachers and parents to best meet each individual's unique needs. Attentive to the physical, emotional, intellectual and social needs of each student.I perform extraordinarily well with others and as a team leader.I am assertive and I strive to do the best job possible.Motivated teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Highlights Microsoft Word, Photoshop, Filemaker, HTML. and MS Office proficient Substitute Teaching Certificate 6 years as summer camp counselor Fast learner Scheduling proficiency Basic clerical knowledge In-depth knowledge of autism Competent in Smartboard technology Mother of two children First Aid and CPR Certified Vocal instructor Strong communicator Classroom management Accomplishments Founded the Desi Arnaz Performing Arts Department at I.S 238 and led it for 4 years. Worked with over 200 special education students, grades 6-8, for 8 years. Material Development   Created an arts curriculum targeting diverse learners to create an engaging educational experience. Process Improvement Developed a level work or theory for students that resulted in numerous admission to Performing Arts Schools in the New York City Department of Education. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Community Service Served as faculty Sports and Arts Foundation representative, spreading global awareness and introducing world issues such as global warming, and recycling to students. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Experience Activity Specialist June 2001 to August 2013 Company Name － City , State Counselor age 6-12. Supervision of children and tutor in music and recreational activities. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Developed interesting course plans to meet academic, intellectual and social needs of students. Lead teacher Chorus January 2009 to September 2011 Company Name － City , State Set up and conducted school choir in numerous productions of vocal music. Provided aural training through the performance of music, talks, discussion, use of audiovisual equipment, practical vocal music and written assignments. Trained students for vocal performances in school and abroad at the Colonial Theatre in Pittsfield Massachusetts for two consecutive years in a row. Teen Action Service Learning Program. Activity Specialist /Lead Teacher January 2009 to September 2011 Company Name － City , State Created a learning environment for students by stimulating purposeful assignments conducive to their immediate environments. Guided students to create food drives, recycling campaigns, and help provide aid to countries in need. Sales associate September 2004 to September 2011 Company Name － City , State Retail services in Shoe dept. Participated in daily operational functions of the store. Delivered superior quality service while adhering to corporate, regulatory and audit guidelines. Provided timely and efficient completion of client transactions while maintaining accurate customer service and thorough handling of all sales assigned. Board of Education: Schools served: I.S. 109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15. Classroom Teacher January 2007 to June 2008 Company Name － City , State My primary responsibilities were to facilitate classroom training to both English and bilingual students in vocal music, music history, and school productions. I headed the performing arts department in the design, development, costuming and maintenance of art materials as well as set design by evaluating the effectiveness of the performing arts through instrumental/vocal music, dance, drama, art and technology. I co-facilitated weekly meetings and helped make changes necessary to improve effectiveness of student growth. Education Bachelor of Arts : Professional Music , 2006 Berklee College of Music, Boston Mass － City , State Minor in Music Education Coursework in Music Education Berklee College of Music Deans List : 2006 Received numerous letters of recommendation, and appreciation from Faculty and Staff Art and Music , 2004 Bayside High School Art and Music education Previously attended Berklee College of Music Bayside High School Gained music diploma for voice and music theory. Member of Bayside High School Choral Club Vocal Academic Achievement Award Interests Fitness, kickboxing, marathons Skills Photoshop, Set and Design , Peer Counseling, Customer Service, HTML, Microsoft Word, Retail/Sales, Supervision, Dramatic Theater, ",ARTS +" ENGINEERING LAB TECHNICIAN Summary To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance. Skills Construct, test and troubleshoot AC/DC circuits Determine voltage, current, resistance and power by calculations and measurements Identify electronic components and schematic symbols Utilize oscilloscopes to measure AC frequency Very proficient in soldering Troubleshoot and identify faulty capacitors, inductors and transformers Skilled in the use of hand tools for repairing and installing electronics Create circuits with Multisim CAD software Assemble/disassemble PCs and electronics to the component level Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied and understand Programmable Logic controllers Digital communications with fiber optics Understand different types of transmission lines: twisted pair, UTP, shielded pair and coaxial Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral and written communication skills Adapt to new technology at an accelerated rate Experience Engineering Lab Technician Jan 2014 to Jan 2016 Company Name － City , State Run software tests, physical checks and Beverage QA tests on new technology being developed. Build test cases for new software builds. Perform regression, functional and smoke testing. Use refractometers to test brix. Use oscilloscopes to test wave patterns in circuits. Support different platforms with software installation, light plumbing and testing. Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools. Run various test cases on NEW Platforms to ensure stability in units before field release. Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform. Calibrate Alpha and Beta prototype units to perform at optimal expectation. Work closely with software developers testing strategies in the implementation of software. Microsoft test manager to write test cases and create bugs for software development. Microsoft Team Foundation Server to add tasks to PBI's. Tera Term software application to provide ssh/serial connection to Linux platform devices. GShell software to view modify on sub machines. Engineering Validation Test Technician Jan 2012 to Jan 2014 Company Name － City , State Test and validate new technology from automotive manufacturers. Run environmental tests on infotainment devices. Build various wire harnesses for testing equipment. Operate thermotron chambers to test stability in head units. Perform continuity tests on wiring assemblies. Run X-axis, Y-axis and Z-axis vibration tests. Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications. Electromechanical Technician Jan 2010 to Jan 2012 Company Name － City , State Build and calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption and physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools to build, calibrate and test entire units to completion. Troubleshoot components when failures occur in unit boards. Assemble plumbing and servo valves. Driver/Mall specialist Jan 2001 to Jan 2009 Company Name － City , State Drive and maintain a 30 ft. pumper truck. Interact and service customers on a daily basis. Handled complicated machinery constantly. Education and Training Associate of Science Degree , Computer and Electronics Engineering Technology 2013 ITT Technical Institute － City , State Computer and Electronics Engineering Technology Bachelor of Science Degree , Electronics and Communication Engineering Technology September, 2013 Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling +*Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems +Steve Brawley +(C.E.O. of M.K.I. Waste oil systems) +(678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills ",ENGINEERING +" DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE"" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written ",DIGITAL-MEDIA +" ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association   Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). ",PUBLIC-RELATIONS +" FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing in financial reporting and analysis. Successful at managing multiple licensing and royalty reporting with international corporations, such as Disney, Warner Brothers and LEGO. Highlights Tertiary qualified:    ​ International experience:  ​​ Technical proficiency:  ​    with Master Degree in Accounting, CPA Licensed with 5+ years' experience in financial reporting, and management accounting  Multi-Cultural/ international team working experienceBilingual English & Chinese  ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company has been awarded by Disney and Warner Brothers as top 10 licensee in Asian Pacific Region and licensee of the year 2013, 2014, My team has been awarded by the board in the meeting. As the chef accountant for licensing, I have re-modeled an Excel controlling summary tool to monitor the usage of the minimum guarantee for 150 plus individual licensing contracts. Re-modeled divisional comparison in P&L. Experience 05/2012 to 05/2015 Financial Accountant Company Name － City , State Financial Reporting : Accountable for the provision of accurate, timely and efficient financial reports on behalf of management to lodge financial statements (B/S, P/L, Cash Flow and Others Specific Reports) within the Group and also to the external parties Applying AUS-IFRS Accounting standards and Company Accounting Policy across various transactions and accounting issues.     Royalty Reporting: In charge of 150 plus Royalty Reports, Monthly or Quarterly reporting to Warner, Brothers, Mattel, Disney, Lego etc. global brands;  Verify sales reports with Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment / Withholding Tax   09/2011 to 05/2012 Assitant Accountant Company Name － City , State Cash flow/ Foreign Currency management Foreign currency Management: Options and Swap Management of the banking function including daily Banking Reconciliation for the group Accounts. Staff Expense management/ Concur -SAP staff self- report system / Company Cards Management Leadership and support of the International Logistic. AP, AR and payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training to staff. Coordinate with International logistic department to handle any urgent shipping documents. 08/2008 to 09/2011 Assistant Accountant Company Name － City , State Ensuring that transactions comply with financial policies and procedures; Preparing, verifying, processing invoices and coding payment documents; Preparing batches of invoices for data entry and ensuring accuracy and completeness of data; Completing banking and invoicing through the MYOB and RMS operating systems; Recording all cheques and maintaining the general ledger; Maintaining accounts receivable and payable; 07/2007 to 08/2008 Front Office Officer Company Name － City , State Taking bookings Cash/ Payment handling Actively approaching potential clients in promoting and selling various products and services; Online customer service Customer care Assist with other office/ administrative tasks. 01/2007 to 04/2007 Internship - Credit Officer Company Name － City , State Providing administrative support including filing, printing and organising confidential client documents; Handling credit card enquiries from corporate clients in a professional manner; Addressing general client enquiries and complaints, ensuring client satisfaction is maintained; Assessing credit applications, ensuring details are completed accurately with correct identification; Gaining knowledge in regulations and principles in commercial banking; Providing advice on credit applications and various credit products and services; Liaising with team managers and reporting on client follow-up requirements; Building rapport with clients to maintain long term relationships. Education 2010 Master of Business : Accounting Monash University － City , State , Australia Continuing education courses focusing on the Major Changes in Accounting Standards,  Legal Concepts with Tax Analysis seminar 2009 Bachelor of Commerce : Accounting & Finance Victoria University － City , State , Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance & Ethics.  Professional Affiliations CPA AUSTRALIA  Languages English & Chinese Mandarin  Skills Communication Skills:  Taking initiative in communication among team members by interacting with people from diverse cultural backgrounds, and building up excellent client and peer relationships. High efficiency: to pressuring the best way to solve the problem and making contribution to business organization.     High attention to Details: while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents.    ",ACCOUNTANT +" RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing ",HEALTHCARE