Create README.md

README.md

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+---
+task_categories:
+- text-classification
+language:
+- vi
+tags:
+- code
+pretty_name: Vietnamese Open-Domain Complaint Detection in E-commerce Websites
+size_categories:
+- 1K<n<10K
+---
+# Vietnamese Open-Domain Complaint Detection in E-commerce Websites
+This is the official repository for the UIT-ViCTSD dataset from the paper [Vietnamese Open-Domain Complaint Detection in E-commerce Websites](https://arxiv.org/pdf/2103.10069.pdf), which was accepted at the [SoMeT 2021](https://dblp.org/db/conf/somet/somet2021.html).
+
+# Citation Information
+The provided dataset is only used for research purposes!
+```
+@misc{nguyen2021vietnamese,
+      title={Vietnamese Complaint Detection on E-Commerce Websites}, 
+      author={Nhung Thi-Hong Nguyen and Phuong Phan-Dieu Ha and Luan Thanh Nguyen and Kiet Van Nguyen and Ngan Luu-Thuy Nguyen},
+      year={2021},
+      eprint={2104.11969},
+      archivePrefix={arXiv},
+      primaryClass={cs.CL}
+}
+```
+
+## Abstract
+Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in the future, we aim to build a system for open-domain complaint detection in E-commerce websites.
+## Dataset
+The ViOCD dataset is consist of 5,485 reviews on four categories about product reviews on e-commerce sites.
+
+The dataset is divided into three parts as below:
+1. Train set: 4.39K reviews
+2. Valid set: 548 reviews
+3. Test set: 549 reviews
+
+## Contact
+Please feel free to contact us by email luannt@uit.edu.vn if you have any further information!