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| <table><tr><td><p></p> <p></p> <p><strong>U.S. Department of</strong></p> <p><strong>Transportation</strong></p> <p></p> <p>Office of the Secretary</p> <p>of Transportation</p> <p></p> </td><td><p><strong>Transportation</strong></p> <p><strong>Facts</strong></p> <p></p> <p>Aviation Consumer Protection Division</p> </td></tr></table> |
| <p><strong><em>Information for Consumers Regarding the Cessation of Operations of</em></strong></p> |
| <p><strong><em>TransMeridian Airlines</em></strong></p> |
| <p>Charter carrier TransMeridian Airlines ceased operations on September 30, 2005. At this writing a statement by the company is posted at HYPERLINK "http://www.tmair.com/default.asp" http://www.tmair.com/default.asp. If you do not receive the transportation you purchased from TransMeridian, there are two primary means of pursuing a refund.</p> |
| <p><strong>Credit card purchases</strong></p> |
| <p>If you charged your TransMeridian ticket to a credit card, you may be able to have the cost of the ticket credited to your credit card account. Write to your credit card issuer, being sure to state your account number. Enclose a photocopy of any evidence of the purchase, or indicate the price of the ticket(s) and the date they were charged. State that TransMeridian has ceased flying and that you will not receive the services that you charged to your account, and that you are requesting a credit pursuant to the Fair Credit Billing Act.</p> |
| <p>Under the law, this notice must be received by the credit card issuer no later than 60 days after the date that you received the first <strong>monthly statement</strong> that listed the charge for the TransMeridian flight. However, credit card companies sometimes waive this deadline for future transportation that is not provided. </p> |
| <p><strong>Cash or check purchases</strong></p> |
| <p>If you paid for your TransMeridian ticket by cash or check, you should make a written request for a refund to that carrier’s escrow bank and securer. Credit card customers may file claims with their credit card issuer and with the escrow bank and securer, but the consumer should advise both parties that he/she is filing a claim with the other. The escrow bank and securer is:</p> |
| <p>National City Bank of the Midwest</p> |
| <p>Attn: Travel Services </p> |
| <p>1001 South Worth</p> |
| <p>Birmingham, MI 48009</p> |
| <p>In your claim, make reference to TransMeridian Airlines and include the dates and destination of your flights. Send a copy of all claims to TransMeridian at the following address:</p> |
| <p>TransMeridian Airlines</p> |
| <p>420 Thornton Road, Suite 101</p> |
| <p>Lithia Springs, GA 30122</p> |
| <p>HYPERLINK "mailto:communications@tmair.com" communications@tmair.com</p> |
| <p>Department rules provide that consumers have 60 days after the date their trip would have been completed to file a claim with the securer. If you request a refund through your credit card company and your claim has not been acted on within 60 days of the date of your TransMeridian flight, you should be certain also to file a claim within that time period with the escrow bank and the securer.</p> |
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