D&B FAQs

1. Q: I am updating/renewing my CCR record and noticed that the D&B information provided requires modification. How can I update this data?

A: You can easily request a modification to your current D-U-N-S record by using the D&B online request service at HYPERLINK "http://fedgov.dnb.com/webform" \t "_blank" http://fedgov.dnb.com/webform. If you are not able to use the on-line process, and require assistance, please email HYPERLINK "mailto:govt@dnb.com" govt@dnb.com. Note: It may take up to two (2) business days before modifications to your Legal Name, Physical Address, Postal Code/Zip+4 information on file at D&B becomes available to CCR. The time period may be longer for some countries.

Once D&B confirms the modification, you must re-visit the Update/Renew link at HYPERLINK "http://www.ccr.gov/" www.ccr.gov and ‘accept’ the updated information provided by D&B in order for it to become a part of your CCR record.

2. Q: I contacted D&B to make changes and the new information is still not showing in the update/renew section of CCR. What do I do?

A: If it has been two business days since you received confirmation from D&B that your D-U-N-S record has been modified, your next step is to return to the Update/Renew link at CCR to accept the changes. If changes to your Legal Name, Physical Address, or Postal Code/Zip+4 are not displayed, please contact D&B at HYPERLINK "mailto:govt@dnb.com" govt@dnb.com. Provide your D-U-N-S Number and Legal Name in the e-mail.

3. Q: I received a D&B error code when attempting to Update/Renew my CCR record. What is required to move forward?

A: Please contact D&B at HYPERLINK "mailto:ccrhelp@dnb.com" ccrhelp@dnb.com and indicate the error code you received. Be sure to include your D-U-N-S number in the email. A D&B representative will contact you to resolve the issue.