Question:
Alright, I changed it to **4g_5g_preferred** like you said.

Now I’m seeing **4 bars (excellent)** and **5G**, and it still shows **Data Enabled**.

But I checked again, and it still says my messaging app **cannot send MMS messages**.

Do I need to turn on that **data roaming** thing next?

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I see the payment request on my phone, and I went ahead and paid it — it shows **$150.00 paid for bill B1002**.

But the picture messages still aren’t working yet. I just checked, and my messaging app **still cannot send MMS**.

What should I do next? Do you want me to reboot the phone now? I’m still a bit anxious about messing something up.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

[Assistant]
That’s great news! I've confirmed that your payment for **bill B1002 ($150.00)** has been successfully processed, so your account is in good standing.

Since the picture messages are still not sending after the data refuel, let's check a few things on your phone. You don't need to worry—none of these steps will delete your photos or any of your information.

First, could you please look at the **status bar** at the very top of your phone screen and let me know what you see? I'm specifically looking for:
- Any icons like an airplane (✈).
- The signal strength (how many bars you have).
- Any letters or symbols like **5G**, **4G**, **LTE**, or **3G**.
- Whether it says "Data Enabled" or if there's an icon for data.

Also, since you're in France, could you please check if **Data Roaming** is turned on in your phone's settings? You can usually find this under **Settings > Network & Internet > Mobile Network**.

If everything looks correct there, the next best step really is to **reboot the device**. I promise you, **a reboot will not delete any of your photos**. It's just like restarting a computer; it helps the phone "check in" with the local French network and recognize the new data we added. Would you be comfortable trying that now?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked the very top of the screen like you said.

It looks like I have an **airplane icon** showing. When I checked the network status, it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile data: No**
- **Data roaming: No**
- **Wi‑Fi: Off / not connected**

I’m confused… I didn’t mean to turn airplane mode on. Is that why my picture messages won’t send? And what does it mean that my SIM is “missing”?

[Assistant]
Yes, that is exactly why your picture messages aren't sending! When **Airplane Mode** is turned on, it shuts off all your phone's connections—including cellular service and mobile data. This is also likely why your phone is reporting the SIM as "missing" or not showing service.

Don't worry, we can fix this easily! Here is what I'd like you to do:

1.  **Turn off Airplane Mode**: Please use the **toggle\_airplane\_mode** tool on your phone to turn it **OFF**. You can usually find this by swiping down from the top of your screen and tapping the airplane icon.
2.  **Reseat the SIM Card**: Since your phone says the SIM is "missing," please use the **reseat\_sim\_card** tool. This is a "virtual" version of taking the card out and putting it back in, which often fixes recognition issues without you having to touch the physical card.
3.  **Check Data Roaming**: Once Airplane Mode is off, please use the **toggle\_roaming** tool to make sure it is turned **ON**. Since you're in France, you'll need this enabled to use the local networks for your picture messages.

Once you've done those three things, your service should come back. Please let me know once you've tried them!

[User]
Okay—so that airplane mode being on would definitely explain why nothing is working. I must’ve hit it by accident.

But I can only do **one thing at a time** like this. Which would you like me to do first:

1) turn **Airplane Mode OFF**, or
2) do the **SIM reseat**, or
3) turn **Data Roaming ON**?

[Assistant]
That is a great question. Let's start with the most important one:

1. **Turn Airplane Mode OFF** first.

Since Airplane Mode shuts down all your phone's connections, turning it off is the first step to getting your service back. Once that's done, we can see if your phone recognizes the SIM card again and then make sure your roaming is turned on.

Go ahead and use the **toggle_airplane_mode** tool to turn it off, and let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did that. **Airplane Mode is now OFF.**

Now the top of the screen shows **“No Signal”** and it also says **data disabled** (battery is 80%).

What should I do next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Great! Now that Airplane Mode is OFF, we're one step closer.

Next, please try the **reseat_sim_card** tool. This is just a virtual version of taking the SIM card out and putting it back in—it will help your phone "find" the network again and should fix the "No Signal" message.

Once that's done, we can turn on your mobile data and roaming. Just let me know when you've done the SIM reseat!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I did the SIM reseat like you said. It says **SIM card re-seated successfully**.

Now I see **one bar** (it says “poor”), and it shows **2G**, but it still shows **data disabled**.

What’s next?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Great! We're making progress. Now that your SIM card is re-seated and recognized, you've got a signal and are connected to the network!

The reason your picture messages still aren't sending is likely because:
1.  **Mobile Data** is still turned **OFF**.
2.  **2G** is a very slow network technology and is generally not enough for MMS or data roaming in France.

So, here's what we should do next:
1.  **Turn ON Mobile Data**: Please use the **toggle_data** tool on your phone to turn it ON.
2.  **Change Network Mode Preference**: Since your phone is currently on **2G**, let's use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks in France, which are much better for sending pictures!
3.  **Turn ON Data Roaming**: Don't forget, since you're traveling, you'll need this turned ON to use the French networks. You can use the **toggle_roaming** tool for that.

Would you like to start with **turning on your mobile data**? Just let me know when you've done that!

[User]
I can do that, but I need to do them **one at a time**.

Should I start by turning **Mobile Data ON** first (the “toggle_data” one)?

[Assistant]
Yes, please do **Mobile Data ON** first. That will allow your phone to use the cellular connection for data services like picture messages!

Go ahead and use the **toggle_data** tool, and then we'll move on to the next step. Just let me know when you've done that!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Mobile Data ON**. Now the top shows **1 bar (poor)**, **2G**, and **Data Enabled**.

But I checked again and it still says my messaging app **cannot send MMS messages**.

I’m getting a little frustrated now — I really just need to send a photo. What should I do next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "2.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I completely understand how frustrating it is! We're almost there, I promise.

The reason your MMS still isn't sending is because your phone is currently connected to a **2G** network. **2G is just not fast enough for picture messages**, especially while you're traveling in France.

So, here's what we need to do next:
1.  **Set Network Mode Preference to "4g_5g_preferred"**: Please use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks, which are much better for picture messages!
2.  **Turn ON Data Roaming**: Don't forget, since you're in France, you'll need this turned **ON** to use the local networks for your picture messages.

Let's start by **changing the network mode preference to "4g_5g_preferred"** first. That should help your phone find a better signal and get you on the right network for picture messaging. Just let me know when you've done that!

Once we do those two things, your picture messages should finally be working!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I see the payment request on my phone, and I went ahead and paid it — it shows **$150.00 paid for bill B1002**.

But the picture messages still aren’t working yet. I just checked, and my messaging app **still cannot send MMS**.

What should I do next? Do you want me to reboot the phone now? I’m still a bit anxious about messing something up.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

[Assistant]
That’s great news! I've confirmed that your payment for **bill B1002 ($150.00)** has been successfully processed, so your account is in good standing.

Since the picture messages are still not sending after the data refuel, let's check a few things on your phone. You don't need to worry—none of these steps will delete your photos or any of your information.

First, could you please look at the **status bar** at the very top of your phone screen and let me know what you see? I'm specifically looking for:
- Any icons like an airplane (✈).
- The signal strength (how many bars you have).
- Any letters or symbols like **5G**, **4G**, **LTE**, or **3G**.
- Whether it says "Data Enabled" or if there's an icon for data.

Also, since you're in France, could you please check if **Data Roaming** is turned on in your phone's settings? You can usually find this under **Settings > Network & Internet > Mobile Network**.

If everything looks correct there, the next best step really is to **reboot the device**. I promise you, **a reboot will not delete any of your photos**. It's just like restarting a computer; it helps the phone "check in" with the local French network and recognize the new data we added. Would you be comfortable trying that now?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked the very top of the screen like you said.

It looks like I have an **airplane icon** showing. When I checked the network status, it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile data: No**
- **Data roaming: No**
- **Wi‑Fi: Off / not connected**

I’m confused… I didn’t mean to turn airplane mode on. Is that why my picture messages won’t send? And what does it mean that my SIM is “missing”?

[Assistant]
Yes, that is exactly why your picture messages aren't sending! When **Airplane Mode** is turned on, it shuts off all your phone's connections—including cellular service and mobile data. This is also likely why your phone is reporting the SIM as "missing" or not showing service.

Don't worry, we can fix this easily! Here is what I'd like you to do:

1.  **Turn off Airplane Mode**: Please use the **toggle\_airplane\_mode** tool on your phone to turn it **OFF**. You can usually find this by swiping down from the top of your screen and tapping the airplane icon.
2.  **Reseat the SIM Card**: Since your phone says the SIM is "missing," please use the **reseat\_sim\_card** tool. This is a "virtual" version of taking the card out and putting it back in, which often fixes recognition issues without you having to touch the physical card.
3.  **Check Data Roaming**: Once Airplane Mode is off, please use the **toggle\_roaming** tool to make sure it is turned **ON**. Since you're in France, you'll need this enabled to use the local networks for your picture messages.

Once you've done those three things, your service should come back. Please let me know once you've tried them!

[User]
Okay—so that airplane mode being on would definitely explain why nothing is working. I must’ve hit it by accident.

But I can only do **one thing at a time** like this. Which would you like me to do first:

1) turn **Airplane Mode OFF**, or
2) do the **SIM reseat**, or
3) turn **Data Roaming ON**?

[Assistant]
That is a great question. Let's start with the most important one:

1. **Turn Airplane Mode OFF** first.

Since Airplane Mode shuts down all your phone's connections, turning it off is the first step to getting your service back. Once that's done, we can see if your phone recognizes the SIM card again and then make sure your roaming is turned on.

Go ahead and use the **toggle_airplane_mode** tool to turn it off, and let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did that. **Airplane Mode is now OFF.**

Now the top of the screen shows **“No Signal”** and it also says **data disabled** (battery is 80%).

What should I do next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Great! Now that Airplane Mode is OFF, we're one step closer.

Next, please try the **reseat_sim_card** tool. This is just a virtual version of taking the SIM card out and putting it back in—it will help your phone "find" the network again and should fix the "No Signal" message.

Once that's done, we can turn on your mobile data and roaming. Just let me know when you've done the SIM reseat!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I did the SIM reseat like you said. It says **SIM card re-seated successfully**.

Now I see **one bar** (it says “poor”), and it shows **2G**, but it still shows **data disabled**.

What’s next?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Great! We're making progress. Now that your SIM card is re-seated and recognized, you've got a signal and are connected to the network!

The reason your picture messages still aren't sending is likely because:
1.  **Mobile Data** is still turned **OFF**.
2.  **2G** is a very slow network technology and is generally not enough for MMS or data roaming in France.

So, here's what we should do next:
1.  **Turn ON Mobile Data**: Please use the **toggle_data** tool on your phone to turn it ON.
2.  **Change Network Mode Preference**: Since your phone is currently on **2G**, let's use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks in France, which are much better for sending pictures!
3.  **Turn ON Data Roaming**: Don't forget, since you're traveling, you'll need this turned ON to use the French networks. You can use the **toggle_roaming** tool for that.

Would you like to start with **turning on your mobile data**? Just let me know when you've done that!

[User]
I can do that, but I need to do them **one at a time**.

Should I start by turning **Mobile Data ON** first (the “toggle_data” one)?

[Assistant]
Yes, please do **Mobile Data ON** first. That will allow your phone to use the cellular connection for data services like picture messages!

Go ahead and use the **toggle_data** tool, and then we'll move on to the next step. Just let me know when you've done that!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Mobile Data ON**. Now the top shows **1 bar (poor)**, **2G**, and **Data Enabled**.

But I checked again and it still says my messaging app **cannot send MMS messages**.

I’m getting a little frustrated now — I really just need to send a photo. What should I do next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "2.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I completely understand how frustrating it is! We're almost there, I promise.

The reason your MMS still isn't sending is because your phone is currently connected to a **2G** network. **2G is just not fast enough for picture messages**, especially while you're traveling in France.

So, here's what we need to do next:
1.  **Set Network Mode Preference to "4g_5g_preferred"**: Please use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks, which are much better for picture messages!
2.  **Turn ON Data Roaming**: Don't forget, since you're in France, you'll need this turned **ON** to use the local networks for your picture messages.

Let's start by **changing the network mode preference to "4g_5g_preferred"** first. That should help your phone find a better signal and get you on the right network for picture messaging. Just let me know when you've done that!

Once we do those two things, your picture messages should finally be working!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
I turned **Data Roaming ON**.

The top still shows **4 bars**, **5G**, and **Data Enabled**… but when I check, it still says the messaging app **cannot send MMS messages**.

What else could it be? Do I have to reboot now, or is there another setting?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I see the payment request on my phone, and I went ahead and paid it — it shows **$150.00 paid for bill B1002**.

But the picture messages still aren’t working yet. I just checked, and my messaging app **still cannot send MMS**.

What should I do next? Do you want me to reboot the phone now? I’m still a bit anxious about messing something up.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

[Assistant]
That’s great news! I've confirmed that your payment for **bill B1002 ($150.00)** has been successfully processed, so your account is in good standing.

Since the picture messages are still not sending after the data refuel, let's check a few things on your phone. You don't need to worry—none of these steps will delete your photos or any of your information.

First, could you please look at the **status bar** at the very top of your phone screen and let me know what you see? I'm specifically looking for:
- Any icons like an airplane (✈).
- The signal strength (how many bars you have).
- Any letters or symbols like **5G**, **4G**, **LTE**, or **3G**.
- Whether it says "Data Enabled" or if there's an icon for data.

Also, since you're in France, could you please check if **Data Roaming** is turned on in your phone's settings? You can usually find this under **Settings > Network & Internet > Mobile Network**.

If everything looks correct there, the next best step really is to **reboot the device**. I promise you, **a reboot will not delete any of your photos**. It's just like restarting a computer; it helps the phone "check in" with the local French network and recognize the new data we added. Would you be comfortable trying that now?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked the very top of the screen like you said.

It looks like I have an **airplane icon** showing. When I checked the network status, it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile data: No**
- **Data roaming: No**
- **Wi‑Fi: Off / not connected**

I’m confused… I didn’t mean to turn airplane mode on. Is that why my picture messages won’t send? And what does it mean that my SIM is “missing”?

[Assistant]
Yes, that is exactly why your picture messages aren't sending! When **Airplane Mode** is turned on, it shuts off all your phone's connections—including cellular service and mobile data. This is also likely why your phone is reporting the SIM as "missing" or not showing service.

Don't worry, we can fix this easily! Here is what I'd like you to do:

1.  **Turn off Airplane Mode**: Please use the **toggle\_airplane\_mode** tool on your phone to turn it **OFF**. You can usually find this by swiping down from the top of your screen and tapping the airplane icon.
2.  **Reseat the SIM Card**: Since your phone says the SIM is "missing," please use the **reseat\_sim\_card** tool. This is a "virtual" version of taking the card out and putting it back in, which often fixes recognition issues without you having to touch the physical card.
3.  **Check Data Roaming**: Once Airplane Mode is off, please use the **toggle\_roaming** tool to make sure it is turned **ON**. Since you're in France, you'll need this enabled to use the local networks for your picture messages.

Once you've done those three things, your service should come back. Please let me know once you've tried them!

[User]
Okay—so that airplane mode being on would definitely explain why nothing is working. I must’ve hit it by accident.

But I can only do **one thing at a time** like this. Which would you like me to do first:

1) turn **Airplane Mode OFF**, or
2) do the **SIM reseat**, or
3) turn **Data Roaming ON**?

[Assistant]
That is a great question. Let's start with the most important one:

1. **Turn Airplane Mode OFF** first.

Since Airplane Mode shuts down all your phone's connections, turning it off is the first step to getting your service back. Once that's done, we can see if your phone recognizes the SIM card again and then make sure your roaming is turned on.

Go ahead and use the **toggle_airplane_mode** tool to turn it off, and let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did that. **Airplane Mode is now OFF.**

Now the top of the screen shows **“No Signal”** and it also says **data disabled** (battery is 80%).

What should I do next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Great! Now that Airplane Mode is OFF, we're one step closer.

Next, please try the **reseat_sim_card** tool. This is just a virtual version of taking the SIM card out and putting it back in—it will help your phone "find" the network again and should fix the "No Signal" message.

Once that's done, we can turn on your mobile data and roaming. Just let me know when you've done the SIM reseat!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I did the SIM reseat like you said. It says **SIM card re-seated successfully**.

Now I see **one bar** (it says “poor”), and it shows **2G**, but it still shows **data disabled**.

What’s next?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Great! We're making progress. Now that your SIM card is re-seated and recognized, you've got a signal and are connected to the network!

The reason your picture messages still aren't sending is likely because:
1.  **Mobile Data** is still turned **OFF**.
2.  **2G** is a very slow network technology and is generally not enough for MMS or data roaming in France.

So, here's what we should do next:
1.  **Turn ON Mobile Data**: Please use the **toggle_data** tool on your phone to turn it ON.
2.  **Change Network Mode Preference**: Since your phone is currently on **2G**, let's use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks in France, which are much better for sending pictures!
3.  **Turn ON Data Roaming**: Don't forget, since you're traveling, you'll need this turned ON to use the French networks. You can use the **toggle_roaming** tool for that.

Would you like to start with **turning on your mobile data**? Just let me know when you've done that!

[User]
I can do that, but I need to do them **one at a time**.

Should I start by turning **Mobile Data ON** first (the “toggle_data” one)?

[Assistant]
Yes, please do **Mobile Data ON** first. That will allow your phone to use the cellular connection for data services like picture messages!

Go ahead and use the **toggle_data** tool, and then we'll move on to the next step. Just let me know when you've done that!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Mobile Data ON**. Now the top shows **1 bar (poor)**, **2G**, and **Data Enabled**.

But I checked again and it still says my messaging app **cannot send MMS messages**.

I’m getting a little frustrated now — I really just need to send a photo. What should I do next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "2.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I completely understand how frustrating it is! We're almost there, I promise.

The reason your MMS still isn't sending is because your phone is currently connected to a **2G** network. **2G is just not fast enough for picture messages**, especially while you're traveling in France.

So, here's what we need to do next:
1.  **Set Network Mode Preference to "4g_5g_preferred"**: Please use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks, which are much better for picture messages!
2.  **Turn ON Data Roaming**: Don't forget, since you're in France, you'll need this turned **ON** to use the local networks for your picture messages.

Let's start by **changing the network mode preference to "4g_5g_preferred"** first. That should help your phone find a better signal and get you on the right network for picture messaging. Just let me know when you've done that!

Once we do those two things, your picture messages should finally be working!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I changed it to **4g_5g_preferred** like you said.

Now I’m seeing **4 bars (excellent)** and **5G**, and it still shows **Data Enabled**.

But I checked again, and it still says my messaging app **cannot send MMS messages**.

Do I need to turn on that **data roaming** thing next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Yes, absolutely! Since you're in France, you'll need **Data Roaming** turned **ON** to use the local French networks for your picture messages.

Please use the **toggle_roaming** tool to turn it ON now. That's our next step!

Once that's done, your picture messages should finally be working. Just let me know when you've done that!

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I see the payment request on my phone, and I went ahead and paid it — it shows **$150.00 paid for bill B1002**.

But the picture messages still aren’t working yet. I just checked, and my messaging app **still cannot send MMS**.

What should I do next? Do you want me to reboot the phone now? I’m still a bit anxious about messing something up.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

[Assistant]
That’s great news! I've confirmed that your payment for **bill B1002 ($150.00)** has been successfully processed, so your account is in good standing.

Since the picture messages are still not sending after the data refuel, let's check a few things on your phone. You don't need to worry—none of these steps will delete your photos or any of your information.

First, could you please look at the **status bar** at the very top of your phone screen and let me know what you see? I'm specifically looking for:
- Any icons like an airplane (✈).
- The signal strength (how many bars you have).
- Any letters or symbols like **5G**, **4G**, **LTE**, or **3G**.
- Whether it says "Data Enabled" or if there's an icon for data.

Also, since you're in France, could you please check if **Data Roaming** is turned on in your phone's settings? You can usually find this under **Settings > Network & Internet > Mobile Network**.

If everything looks correct there, the next best step really is to **reboot the device**. I promise you, **a reboot will not delete any of your photos**. It's just like restarting a computer; it helps the phone "check in" with the local French network and recognize the new data we added. Would you be comfortable trying that now?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked the very top of the screen like you said.

It looks like I have an **airplane icon** showing. When I checked the network status, it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile data: No**
- **Data roaming: No**
- **Wi‑Fi: Off / not connected**

I’m confused… I didn’t mean to turn airplane mode on. Is that why my picture messages won’t send? And what does it mean that my SIM is “missing”?

[Assistant]
Yes, that is exactly why your picture messages aren't sending! When **Airplane Mode** is turned on, it shuts off all your phone's connections—including cellular service and mobile data. This is also likely why your phone is reporting the SIM as "missing" or not showing service.

Don't worry, we can fix this easily! Here is what I'd like you to do:

1.  **Turn off Airplane Mode**: Please use the **toggle\_airplane\_mode** tool on your phone to turn it **OFF**. You can usually find this by swiping down from the top of your screen and tapping the airplane icon.
2.  **Reseat the SIM Card**: Since your phone says the SIM is "missing," please use the **reseat\_sim\_card** tool. This is a "virtual" version of taking the card out and putting it back in, which often fixes recognition issues without you having to touch the physical card.
3.  **Check Data Roaming**: Once Airplane Mode is off, please use the **toggle\_roaming** tool to make sure it is turned **ON**. Since you're in France, you'll need this enabled to use the local networks for your picture messages.

Once you've done those three things, your service should come back. Please let me know once you've tried them!

[User]
Okay—so that airplane mode being on would definitely explain why nothing is working. I must’ve hit it by accident.

But I can only do **one thing at a time** like this. Which would you like me to do first:

1) turn **Airplane Mode OFF**, or
2) do the **SIM reseat**, or
3) turn **Data Roaming ON**?

[Assistant]
That is a great question. Let's start with the most important one:

1. **Turn Airplane Mode OFF** first.

Since Airplane Mode shuts down all your phone's connections, turning it off is the first step to getting your service back. Once that's done, we can see if your phone recognizes the SIM card again and then make sure your roaming is turned on.

Go ahead and use the **toggle_airplane_mode** tool to turn it off, and let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did that. **Airplane Mode is now OFF.**

Now the top of the screen shows **“No Signal”** and it also says **data disabled** (battery is 80%).

What should I do next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Great! Now that Airplane Mode is OFF, we're one step closer.

Next, please try the **reseat_sim_card** tool. This is just a virtual version of taking the SIM card out and putting it back in—it will help your phone "find" the network again and should fix the "No Signal" message.

Once that's done, we can turn on your mobile data and roaming. Just let me know when you've done the SIM reseat!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I did the SIM reseat like you said. It says **SIM card re-seated successfully**.

Now I see **one bar** (it says “poor”), and it shows **2G**, but it still shows **data disabled**.

What’s next?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Great! We're making progress. Now that your SIM card is re-seated and recognized, you've got a signal and are connected to the network!

The reason your picture messages still aren't sending is likely because:
1.  **Mobile Data** is still turned **OFF**.
2.  **2G** is a very slow network technology and is generally not enough for MMS or data roaming in France.

So, here's what we should do next:
1.  **Turn ON Mobile Data**: Please use the **toggle_data** tool on your phone to turn it ON.
2.  **Change Network Mode Preference**: Since your phone is currently on **2G**, let's use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks in France, which are much better for sending pictures!
3.  **Turn ON Data Roaming**: Don't forget, since you're traveling, you'll need this turned ON to use the French networks. You can use the **toggle_roaming** tool for that.

Would you like to start with **turning on your mobile data**? Just let me know when you've done that!

[User]
I can do that, but I need to do them **one at a time**.

Should I start by turning **Mobile Data ON** first (the “toggle_data” one)?

[Assistant]
Yes, please do **Mobile Data ON** first. That will allow your phone to use the cellular connection for data services like picture messages!

Go ahead and use the **toggle_data** tool, and then we'll move on to the next step. Just let me know when you've done that!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Mobile Data ON**. Now the top shows **1 bar (poor)**, **2G**, and **Data Enabled**.

But I checked again and it still says my messaging app **cannot send MMS messages**.

I’m getting a little frustrated now — I really just need to send a photo. What should I do next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "2.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I completely understand how frustrating it is! We're almost there, I promise.

The reason your MMS still isn't sending is because your phone is currently connected to a **2G** network. **2G is just not fast enough for picture messages**, especially while you're traveling in France.

So, here's what we need to do next:
1.  **Set Network Mode Preference to "4g_5g_preferred"**: Please use the **set_network_mode_preference** tool and set it to **"4g_5g_preferred"**. This will allow your phone to connect to the faster 4G and 5G networks, which are much better for picture messages!
2.  **Turn ON Data Roaming**: Don't forget, since you're in France, you'll need this turned **ON** to use the local networks for your picture messages.

Let's start by **changing the network mode preference to "4g_5g_preferred"** first. That should help your phone find a better signal and get you on the right network for picture messaging. Just let me know when you've done that!

Once we do those two things, your picture messages should finally be working!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I changed it to **4g_5g_preferred** like you said.

Now I’m seeing **4 bars (excellent)** and **5G**, and it still shows **Data Enabled**.

But I checked again, and it still says my messaging app **cannot send MMS messages**.

Do I need to turn on that **data roaming** thing next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
Yes, absolutely! Since you're in France, you'll need **Data Roaming** turned **ON** to use the local French networks for your picture messages.

Please use the **toggle_roaming** tool to turn it ON now. That's our next step!

Once that's done, your picture messages should finally be working. Just let me know when you've done that!

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.