Question:
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.


Question:
I checked the network mode preference and it was set to **2g_only**.

I changed it to **4g_5g_preferred**, and now I’m showing:
- **5G**
- **Excellent signal**
- **Mobile data ON**
- **Data roaming ON**
- **SIM active / connected**

But even after that, my messaging app **still cannot send MMS**.

You mentioned APN settings next—should I go ahead and check those now?

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.


Question:
Wi‑Fi Calling was **ON**. I toggled it **OFF**.

After that, I tested again and now **my messaging app can send MMS messages**.

So it looks like Wi‑Fi Calling was the thing blocking it while roaming. Thanks—MMS is working again.

We can move on to the overdue bill now.

Output: Payment request sent to the customer for bill B1002

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the network mode preference and it was set to **2g_only**.

I changed it to **4g_5g_preferred**, and now I’m showing:
- **5G**
- **Excellent signal**
- **Mobile data ON**
- **Data roaming ON**
- **SIM active / connected**

But even after that, my messaging app **still cannot send MMS**.

You mentioned APN settings next—should I go ahead and check those now?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Yes, that's exactly what we should do next. Even with 5G and excellent signal, if your phone's **APN settings** (specifically the MMSC URL) are incorrect, MMS messages will fail.

**Here’s what you should do:**

1.  **Check APN Settings:** Use the `check_apn_settings()` tool to see if the current APN configuration is correct.
2.  **Reset APN Settings:** If it shows that the settings are "Incorrect" or "Missing," use the `reset_apn_settings()` tool to reset them to their defaults.
3.  **Reboot Device:** After resetting the APN settings, you **must** use the `reboot_device()` tool for the changes to take effect.

Go ahead and check those APN settings now, and let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the APN settings. It showed:

- **APN name:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

Then I went ahead and **reset the APN settings**, and **rebooted** like you said (it said the APN reset would apply at reboot).

After the reboot, I tested again and my messaging app **still cannot send MMS**.

What should we try next?

[Assistant]
Okay, John, since we've already enabled roaming, refueled your data, confirmed your signal and network mode, and reset your APN settings, we should check two more things that can sometimes interfere with MMS messages:

1.  **Check Wi-Fi Calling Status:** Use the `check_wifi_calling_status()` tool to see if Wi-Fi Calling is ON. Sometimes it can conflict with MMS messaging, especially when you're roaming.
2.  **Toggle Wi-Fi Calling OFF:** If it is ON, use the `toggle_wifi_calling()` tool to turn it OFF and then try sending another MMS.

Additionally, we should verify that your messaging app has the necessary permissions to send multimedia files:

1.  **Check Messaging App Permissions:** Use the `check_app_permissions(app_name="messaging")` tool to see if the "storage" and "sms" permissions are granted.
2.  **Grant Permissions:** If they're not, use the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` tools to grant them.

Please give these steps a try and let me know if they help!

[User]
I can do those checks, but I can only run **one action at a time** on my end.

Which would you like me to do first:

1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions** (storage/SMS)?

[Assistant]
Let's start by checking your **Wi-Fi Calling status**.

Please use the `check_wifi_calling_status()` tool to see if it is currently **ON**. If it is, go ahead and use `toggle_wifi_calling()` to turn it **OFF**, and then try sending an MMS again.

Let me know what you find!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the network mode preference and it was set to **2g_only**.

I changed it to **4g_5g_preferred**, and now I’m showing:
- **5G**
- **Excellent signal**
- **Mobile data ON**
- **Data roaming ON**
- **SIM active / connected**

But even after that, my messaging app **still cannot send MMS**.

You mentioned APN settings next—should I go ahead and check those now?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Yes, that's exactly what we should do next. Even with 5G and excellent signal, if your phone's **APN settings** (specifically the MMSC URL) are incorrect, MMS messages will fail.

**Here’s what you should do:**

1.  **Check APN Settings:** Use the `check_apn_settings()` tool to see if the current APN configuration is correct.
2.  **Reset APN Settings:** If it shows that the settings are "Incorrect" or "Missing," use the `reset_apn_settings()` tool to reset them to their defaults.
3.  **Reboot Device:** After resetting the APN settings, you **must** use the `reboot_device()` tool for the changes to take effect.

Go ahead and check those APN settings now, and let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the APN settings. It showed:

- **APN name:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

Then I went ahead and **reset the APN settings**, and **rebooted** like you said (it said the APN reset would apply at reboot).

After the reboot, I tested again and my messaging app **still cannot send MMS**.

What should we try next?

[Assistant]
Okay, John, since we've already enabled roaming, refueled your data, confirmed your signal and network mode, and reset your APN settings, we should check two more things that can sometimes interfere with MMS messages:

1.  **Check Wi-Fi Calling Status:** Use the `check_wifi_calling_status()` tool to see if Wi-Fi Calling is ON. Sometimes it can conflict with MMS messaging, especially when you're roaming.
2.  **Toggle Wi-Fi Calling OFF:** If it is ON, use the `toggle_wifi_calling()` tool to turn it OFF and then try sending another MMS.

Additionally, we should verify that your messaging app has the necessary permissions to send multimedia files:

1.  **Check Messaging App Permissions:** Use the `check_app_permissions(app_name="messaging")` tool to see if the "storage" and "sms" permissions are granted.
2.  **Grant Permissions:** If they're not, use the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` tools to grant them.

Please give these steps a try and let me know if they help!

[User]
I can do those checks, but I can only run **one action at a time** on my end.

Which would you like me to do first:

1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions** (storage/SMS)?

[Assistant]
Let's start by checking your **Wi-Fi Calling status**.

Please use the `check_wifi_calling_status()` tool to see if it is currently **ON**. If it is, go ahead and use `toggle_wifi_calling()` to turn it **OFF**, and then try sending an MMS again.

Let me know what you find!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.