Question: Hi—I'm John Smith. My mobile data in France is barely working: it keeps dropping or is extremely slow. I don’t have access to Wi‑Fi, and I need *excellent* internet speed on my phone. My number is **555-123-2002**. Can you help me get this fixed?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Roaming enabled successfully

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Let’s do option 1. Please **refuel 2.0 GB** (I’m not willing to change my plan).

Once you’ve added it, tell me when it’s done and I’ll **reboot my phone** and then run a speed test—I'm only okay with **excellent** speed.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. My mobile data in France is barely working: it keeps dropping or is extremely slow. I don’t have access to Wi‑Fi, and I need *excellent* internet speed on my phone. My number is **555-123-2002**. Can you help me get this fixed?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Assistant]
I can help. I’ve located your line **555-123-2002** (status **Active**) and I see **international roaming was not enabled** on the line—this commonly causes data in France to be unreliable or not work properly. I’ve now **enabled roaming at no cost**.

I also see you’re **over your monthly data limit**: you’ve used **15.1 GB** on a **15.0 GB** plan, which can cause data to slow down or cut out.

To get you back to strong data service, choose one of these options:
1) **Refuel data (immediate):** You can add **up to 2 GB** at **$2/GB**.
2) **Change plans:** Move to a plan with more monthly data.

Which would you like—and if you want to refuel, how many GB (**0.5, 1, 1.5, or 2 GB**) should I add? After I apply it, **reboot your phone** to reconnect cleanly to the network in France.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. My mobile data in France is barely working: it keeps dropping or is extremely slow. I don’t have access to Wi‑Fi, and I need *excellent* internet speed on my phone. My number is **555-123-2002**. Can you help me get this fixed?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Assistant]
I can help. I’ve located your line **555-123-2002** (status **Active**) and I see **international roaming was not enabled** on the line—this commonly causes data in France to be unreliable or not work properly. I’ve now **enabled roaming at no cost**.

I also see you’re **over your monthly data limit**: you’ve used **15.1 GB** on a **15.0 GB** plan, which can cause data to slow down or cut out.

To get you back to strong data service, choose one of these options:
1) **Refuel data (immediate):** You can add **up to 2 GB** at **$2/GB**.
2) **Change plans:** Move to a plan with more monthly data.

Which would you like—and if you want to refuel, how many GB (**0.5, 1, 1.5, or 2 GB**) should I add? After I apply it, **reboot your phone** to reconnect cleanly to the network in France.


Question:
Hello… I’m not sure I’m in the right place, but I’m having trouble with my mobile data. It’s either very slow or it just stops working, and I’m abroad in France right now with no Wi‑Fi to fall back on.

My name is John Smith and my phone number is 555-123-2002. Can you help me get it working properly? I really need excellent internet speed on my phone.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Explanation: I can help you with that! Let me start by looking up your account to see what's going on with your mobile data.

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: Roaming enabled successfully

Explanation: I found the issue! You're traveling in France, but your line doesn't have international roaming enabled. That's why your mobile data isn't working properly. Let me enable roaming for you right away at no cost.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I need it to be excellent speed on my phone.

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. I don’t have access to Wi‑Fi right now, so I really need cellular data working properly.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Please add **2GB**—I need the speed to be excellent, and right now it’s basically unusable.

Can you send the payment request?

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I need it to be excellent speed on my phone.

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. I don’t have access to Wi‑Fi right now, so I really need cellular data working properly.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Transfer successful

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I noticed two issues with your line ending in 2002 that are likely causing your connectivity problems.

First, international roaming was disabled on your account, so I’ve gone ahead and enabled it for you.

Second, you’ve exceeded your plan's monthly data limit of 15GB (currently at 15.1GB), which explains why your data is extremely slow or stopping altogether.

To restore full-speed data, you can purchase a data refuel at **$2 per GB**. The maximum amount you can add is **2GB**.

Would you like to add 1GB or 2GB of data?

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I need it to be excellent speed on my phone.

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. I don’t have access to Wi‑Fi right now, so I really need cellular data working properly.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Transfer successful

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I noticed two issues with your line ending in 2002 that are likely causing your connectivity problems.

First, international roaming was disabled on your account, so I’ve gone ahead and enabled it for you.

Second, you’ve exceeded your plan's monthly data limit of 15GB (currently at 15.1GB), which explains why your data is extremely slow or stopping altogether.

To restore full-speed data, you can purchase a data refuel at **$2 per GB**. The maximum amount you can add is **2GB**.

Would you like to add 1GB or 2GB of data?


Question:
Yes, please proceed and add the **2GB for $4**.

Once it’s added, I’ll run a speed test on my end to confirm I’m getting **excellent** speed again.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I need it to be excellent speed on my phone.

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. I don’t have access to Wi‑Fi right now, so I really need cellular data working properly.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Transfer successful

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I noticed two issues with your line ending in 2002 that are likely causing your connectivity problems.

First, international roaming was disabled on your account, so I’ve gone ahead and enabled it for you.

Second, you’ve exceeded your plan's monthly data limit of 15GB (currently at 15.1GB), which explains why your data is extremely slow or stopping altogether.

To restore full-speed data, you can purchase a data refuel at **$2 per GB**. The maximum amount you can add is **2GB**.

Would you like to add 1GB or 2GB of data?

[User]
Please add **2GB**—I need the speed to be excellent, and right now it’s basically unusable.

Can you send the payment request?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
The 2GB data refuel will cost **$4**, which will be added to your next bill. I don't need to send a separate payment request for this.

Shall I proceed with adding the 2GB of data for $4?

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I need it to be excellent speed on my phone.

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. I don’t have access to Wi‑Fi right now, so I really need cellular data working properly.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Transfer successful

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I noticed two issues with your line ending in 2002 that are likely causing your connectivity problems.

First, international roaming was disabled on your account, so I’ve gone ahead and enabled it for you.

Second, you’ve exceeded your plan's monthly data limit of 15GB (currently at 15.1GB), which explains why your data is extremely slow or stopping altogether.

To restore full-speed data, you can purchase a data refuel at **$2 per GB**. The maximum amount you can add is **2GB**.

Would you like to add 1GB or 2GB of data?

[User]
Please add **2GB**—I need the speed to be excellent, and right now it’s basically unusable.

Can you send the payment request?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
The 2GB data refuel will cost **$4**, which will be added to your next bill. I don't need to send a separate payment request for this.

Shall I proceed with adding the 2GB of data for $4?


Question:
Hi there—I'm having trouble with my mobile data. It’s either extremely slow or it just stops working altogether, and I’m currently abroad in France so I really need it to work properly.

My name is John Smith and my phone number is 555-123-2002. I don’t have access to Wi‑Fi, and I’m trying to get excellent internet speed on my phone—can you help me fix this?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Roaming enabled successfully

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Thanks for checking that.

Let’s go ahead and refuel the full **2.0 GB** so I can get back online right away. Before you apply it, can you confirm the **total price (including any taxes/fees)** for the 2 GB add‑on?

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It’s either extremely slow or it just stops working altogether, and I’m currently abroad in France so I really need it to work properly.

My name is John Smith and my phone number is 555-123-2002. I don’t have access to Wi‑Fi, and I’m trying to get excellent internet speed on my phone—can you help me fix this?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
{
  "message": "Thanks, John — I found your line **555-123-2002** and it’s **Active**.\n\n## 1) Roaming was not enabled on your line (likely the main cause abroad)\nI’ve now **enabled international roaming** on your line at **no cost**.\n\n## 2) You’ve hit your monthly data limit (this will cause data to stop)\nYour current-cycle usage is **15.1 GB used** on a **15.0 GB** plan limit, so your mobile data may cut out entirely until more data is added or your cycle resets.\n\n### To restore data right now\nYou can refuel up to **2 GB**.\nPlease tell me **how much data you want to add (0–2 GB)**, and I’ll confirm the price and apply it.\n\n## 3) For the “extremely slow” part\nEven after refueling, roaming speeds can vary by local network conditions in France, but the two items above are the account-side blockers I can fix.\n\nReply with the **GB amount** you’d like to refuel (e.g., 1 GB or 2 GB)."
}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It’s either extremely slow or it just stops working altogether, and I’m currently abroad in France so I really need it to work properly.

My name is John Smith and my phone number is 555-123-2002. I don’t have access to Wi‑Fi, and I’m trying to get excellent internet speed on my phone—can you help me fix this?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
{
  "message": "Thanks, John — I found your line **555-123-2002** and it’s **Active**.\n\n## 1) Roaming was not enabled on your line (likely the main cause abroad)\nI’ve now **enabled international roaming** on your line at **no cost**.\n\n## 2) You’ve hit your monthly data limit (this will cause data to stop)\nYour current-cycle usage is **15.1 GB used** on a **15.0 GB** plan limit, so your mobile data may cut out entirely until more data is added or your cycle resets.\n\n### To restore data right now\nYou can refuel up to **2 GB**.\nPlease tell me **how much data you want to add (0–2 GB)**, and I’ll confirm the price and apply it.\n\n## 3) For the “extremely slow” part\nEven after refueling, roaming speeds can vary by local network conditions in France, but the two items above are the account-side blockers I can fix.\n\nReply with the **GB amount** you’d like to refuel (e.g., 1 GB or 2 GB)."
}


Question: Yes—please **apply the 2.0 GB refuel** for **$4.00** (and any applicable taxes/fees that may appear on my bill).

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It’s either extremely slow or it just stops working altogether, and I’m currently abroad in France so I really need it to work properly.

My name is John Smith and my phone number is 555-123-2002. I don’t have access to Wi‑Fi, and I’m trying to get excellent internet speed on my phone—can you help me fix this?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
{
  "message": "Thanks, John — I found your line **555-123-2002** and it’s **Active**.\n\n## 1) Roaming was not enabled on your line (likely the main cause abroad)\nI’ve now **enabled international roaming** on your line at **no cost**.\n\n## 2) You’ve hit your monthly data limit (this will cause data to stop)\nYour current-cycle usage is **15.1 GB used** on a **15.0 GB** plan limit, so your mobile data may cut out entirely until more data is added or your cycle resets.\n\n### To restore data right now\nYou can refuel up to **2 GB**.\nPlease tell me **how much data you want to add (0–2 GB)**, and I’ll confirm the price and apply it.\n\n## 3) For the “extremely slow” part\nEven after refueling, roaming speeds can vary by local network conditions in France, but the two items above are the account-side blockers I can fix.\n\nReply with the **GB amount** you’d like to refuel (e.g., 1 GB or 2 GB)."
}

[User]
Thanks for checking that.

Let’s go ahead and refuel the full **2.0 GB** so I can get back online right away. Before you apply it, can you confirm the **total price (including any taxes/fees)** for the 2 GB add‑on?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
{
  "message": "Your line 555-123-2002 is on **Plan P1002 (Premium Plan)**, and the **data refuel rate is $2.00 per GB**.\n\nFor a **2.0 GB** refuel:\n- **Add-on charge:** 2.0 GB × $2.00/GB = **$4.00**\n\nI **can’t confirm taxes/fees** from my side because I don’t have any tax/fee calculation details available in the tools I can access.\n\nIf you still want me to proceed, please confirm: **Apply the 2.0 GB refuel for $4.00 (plus any applicable taxes/fees on your bill)?**"
}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It’s either extremely slow or it just stops working altogether, and I’m currently abroad in France so I really need it to work properly.

My name is John Smith and my phone number is 555-123-2002. I don’t have access to Wi‑Fi, and I’m trying to get excellent internet speed on my phone—can you help me fix this?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
{
  "message": "Thanks, John — I found your line **555-123-2002** and it’s **Active**.\n\n## 1) Roaming was not enabled on your line (likely the main cause abroad)\nI’ve now **enabled international roaming** on your line at **no cost**.\n\n## 2) You’ve hit your monthly data limit (this will cause data to stop)\nYour current-cycle usage is **15.1 GB used** on a **15.0 GB** plan limit, so your mobile data may cut out entirely until more data is added or your cycle resets.\n\n### To restore data right now\nYou can refuel up to **2 GB**.\nPlease tell me **how much data you want to add (0–2 GB)**, and I’ll confirm the price and apply it.\n\n## 3) For the “extremely slow” part\nEven after refueling, roaming speeds can vary by local network conditions in France, but the two items above are the account-side blockers I can fix.\n\nReply with the **GB amount** you’d like to refuel (e.g., 1 GB or 2 GB)."
}

[User]
Thanks for checking that.

Let’s go ahead and refuel the full **2.0 GB** so I can get back online right away. Before you apply it, can you confirm the **total price (including any taxes/fees)** for the 2 GB add‑on?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
{
  "message": "Your line 555-123-2002 is on **Plan P1002 (Premium Plan)**, and the **data refuel rate is $2.00 per GB**.\n\nFor a **2.0 GB** refuel:\n- **Add-on charge:** 2.0 GB × $2.00/GB = **$4.00**\n\nI **can’t confirm taxes/fees** from my side because I don’t have any tax/fee calculation details available in the tools I can access.\n\nIf you still want me to proceed, please confirm: **Apply the 2.0 GB refuel for $4.00 (plus any applicable taxes/fees on your bill)?**"
}


Question:
Hi there—I'm actually the customer. My mobile data isn’t working properly: it either stops working completely or gets extremely slow.

I’m John Smith, phone number **555-123-2002**, and I’m currently **in France** (abroad). I don’t have access to Wi‑Fi, and I really need **excellent** internet speed on my phone. Can you help me get this fixed?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi—my mobile data isn’t working right. It’s either extremely slow or it just stops working altogether, and I don’t have Wi‑Fi to fall back on. I’m at home in the U.S.

Can you help me get it back to **excellent** speed? My name is John Smith and my number is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Explanation: I'll help you troubleshoot your mobile data issues. Let me start by looking up your account.

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Explanation:
Great! I found your account, John. I can see you have line 555-123-2002 with the Premium Plan (15GB data limit), and you've used 8.7GB so far, so you haven't exceeded your data limit. Your line is active and in good standing.

Let me run some diagnostics on your device to identify what's causing the slow or non-working mobile data. I'll start with a speed test.

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Explanation: Now let me check your current data speed:

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Explanation: I can see your device is activated. Now let me run a speed test to check your current mobile data performance:

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Explanation: Let me check your current network status and run a speed test to diagnose the issue:

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Explanation: Let me check your current network status and run diagnostics on your device:

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hello… I’m hoping you can help me. My mobile data has been acting up—either it barely works or it gets *very* slow. I’m abroad right now in France, and I don’t have any Wi‑Fi to use, so I really need the internet on my phone to be **excellent**, not just “okay.”

My name is John Smith, and my phone number is 555-123-2002.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Okay… I did it.

1) **Reset APN settings** — it said **“APN settings will reset at reboot.”**
2) Then I **rebooted** the phone.
3) After it came back on, I ran the **speed test** again.

It still says: **“Speed test failed: No Connection.”**

I’m honestly pretty upset now. I’m in France with no Wi‑Fi, the phone shows **excellent signal and 5G**, and we’ve turned everything on—why is there still **no connection**? What else can we try?

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User]
Hello… I’m hoping you can help me. My mobile data has been acting up—either it barely works or it gets *very* slow. I’m abroad right now in France, and I don’t have any Wi‑Fi to use, so I really need the internet on my phone to be **excellent**, not just “okay.”

My name is John Smith, and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] {"message":"Thanks, John—I found your account and the line for **555-123-2002** is **Active** and **roaming is already enabled** on our side, so you *should* be able to use data in France.\n\nTo pinpoint why it’s slow, I need a couple quick checks from your phone:\n1) Run **check_network_status** and tell me the results (signal strength, network type, mobile data on/off, and data roaming on/off).\n2) Run **run_speed_test** and tell me the result.\n\nAlso: do you see **5G/4G** at the top of the screen, or does it drop to **3G/2G/E** when it gets slow?"}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Okay, I did those checks, and I’m a bit confused (and worried I’ve messed something up).

Here’s what my phone shows:

- **Network status:**
  - **Airplane Mode: ON**
  - **Cellular connection: no service** (signal: none)
  - **Network type: none**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF / not connected**

- **Speed test:** it **failed** and says **“No Connection.”**

- **Top of screen/status bar:** I only see an **airplane icon** and my **battery (80%)** — I **don’t** see 5G/4G/anything.

What do you want me to do first—turn **Airplane Mode** off, or is there something else I should check?

[Assistant] {"message":"Turn **Airplane Mode OFF** first.\n\n1) Use **toggle_airplane_mode** to switch Airplane Mode **OFF**.\n2) Then run **check_network_status** again and tell me what it shows.\n\nIf Airplane Mode is on, it will force **no service** and **no mobile data**, so this is the top priority."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Alright, I turned **Airplane Mode OFF**.

Now it shows:

- **Airplane Mode:** OFF
- **SIM:** active
- **Cellular:** connected
- **Signal:** excellent
- **Network type:** **5G**
- **Mobile Data Enabled:** **No**
- **Data Roaming Enabled:** **No**
- **Wi‑Fi:** OFF / not connected

And up top on the screen I see **5G**, but it also says **Data Disabled**.

Do you want me to turn **Mobile Data** on next? Also—will any of this affect my photos?

[Assistant] {"message":"Yes—turn **Mobile Data ON** next. That won’t affect your photos.\n\n1) Use **toggle_data** to turn Mobile Data **ON**.\n2) Since you’re in France, also turn **Data Roaming ON** on the phone using **toggle_roaming**.\n3) After that, run **run_speed_test** again and tell me the result.\n\nNotes:\n- Toggling Mobile Data/Roaming won’t delete or change any photos.\n- Your line is already roaming-enabled on our side, so once roaming is enabled on the phone, data should work."}

[User]
I can do that, but I can only do **one** of those steps at a time on my end.

Which should I do first: turn **Mobile Data ON** (toggle_data) or turn **Data Roaming ON** (toggle_roaming)?

[Assistant] {"message":"Do **Mobile Data ON** first.\n\nStep 1: use **toggle_data** to turn Mobile Data **ON**.\n\nAfter that, tell me what **check_network_status** shows (especially whether “Mobile Data Enabled” changes to Yes). Then we’ll do **Data Roaming ON** next if needed."}

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I turned **Mobile Data ON**.

Now **check_network_status** says:

- **Airplane Mode:** OFF
- **Cellular:** connected, **signal excellent**
- **Network type:** **5G**
- **Mobile Data Enabled:** **Yes**
- **Data Roaming Enabled:** **No**
- **Wi‑Fi:** OFF / not connected

Also, at the top of my screen I now see **Data Enabled**, but I also see something that says **Data Saver** (I don’t really know what that means).

What should I do next?

[Assistant] {"message":"Next, since you’re abroad in France:\n\n1) Turn **Data Roaming ON** using **toggle_roaming**.\n\nAfter that, we’ll address the **Data Saver** indicator (it can slow or restrict data). Once roaming is on, run **run_speed_test** and tell me the result."}

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Roaming ON**.

But when I tried the speed test again, it still says: **“Speed test failed: No Connection.”**

I’m getting a little frustrated now—my phone shows **excellent signal** and **5G**, and it says **Data Enabled**, but it still won’t actually connect. What do we do next?

[Assistant] {"message":"We’ll focus on the most common “looks connected but no data” causes next: **VPN** and **Data Saver/restrictions**.\n\nPlease do this in order (one at a time is fine):\n1) Run **check_vpn_status** and tell me whether a VPN is connected.\n2) Run **check_data_restriction_status** and tell me what it shows (Data Saver / background data restrictions).\n\nBased on those results, I’ll tell you the exact next toggle (e.g., disconnect VPN or turn Data Saver off) to restore mobile data."}

[Tool] VPN is turned OFF.

[Tool] Data Saver mode is ON (limits data usage).

[User]
Here’s what I’m seeing:

1) **VPN status:** it says **VPN is turned OFF**.
2) **Data restriction status:** **Data Saver mode is ON (limits data usage).**

Should I turn **Data Saver** off? I just want the internet to work properly and be *excellent* speed.

[Assistant] {"message":"Yes—turn **Data Saver OFF**.\n\nStep 1) Use **toggle_data_saver_mode** to switch Data Saver **OFF**.\nStep 2) After that, run **run_speed_test** again and tell me the result.\n\nIf it still shows “No Connection” after Data Saver is off, we’ll check/reset your **APN settings** next."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Saver OFF** (the little Data Saver thing disappeared at the top).

But the **speed test still fails** and says **“No Connection.”**

So… what now? You mentioned something called **APN**—I don’t really understand that, but I’ll do what you tell me as long as it won’t mess up my phone or delete anything.

[Assistant] {"message":"Next step is to check your **APN settings** (they control how your phone connects to the mobile data network). This won’t delete anything on your phone.\n\n1) Please run **check_apn_settings** and tell me what it shows (APN name and MMSC URL).\n\nIf it looks incorrect or missing, I’ll have you do **reset_apn_settings**, then **reboot_device** so the default settings re-apply."}

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I ran that APN check. It shows:

- **Current APN Name:** internet
- **MMSC URL:** http://mms.carrier.com/mms/wapenc

It also says they’re “technical settings, usually best left unchanged.”

Does that look right to you, or should I do the **reset_apn_settings**? And if we do a reboot—will that risk my photos?

[Assistant] {"message":"Those APN details *could* be fine, but since you still have **“No Connection”** even with:\n- Airplane Mode OFF\n- Strong 5G signal\n- Mobile Data ON\n- Data Roaming ON\n- VPN OFF\n- Data Saver OFF\n\n…the next approved troubleshooting step is to **reset APN settings** and then **reboot** so the defaults re-apply.\n\nWhat to do (in this order):\n1) Use **reset_apn_settings**.\n2) Then use **reboot_device**.\n3) After the phone restarts, run **run_speed_test** again.\n\nRebooting and resetting APN **will not delete your photos** or other personal data."}

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[Assistant] Hi! How can I help you today?

[User]
Hello… I’m hoping you can help me. My mobile data has been acting up—either it barely works or it gets *very* slow. I’m abroad right now in France, and I don’t have any Wi‑Fi to use, so I really need the internet on my phone to be **excellent**, not just “okay.”

My name is John Smith, and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] {"message":"Thanks, John—I found your account and the line for **555-123-2002** is **Active** and **roaming is already enabled** on our side, so you *should* be able to use data in France.\n\nTo pinpoint why it’s slow, I need a couple quick checks from your phone:\n1) Run **check_network_status** and tell me the results (signal strength, network type, mobile data on/off, and data roaming on/off).\n2) Run **run_speed_test** and tell me the result.\n\nAlso: do you see **5G/4G** at the top of the screen, or does it drop to **3G/2G/E** when it gets slow?"}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Okay, I did those checks, and I’m a bit confused (and worried I’ve messed something up).

Here’s what my phone shows:

- **Network status:**
  - **Airplane Mode: ON**
  - **Cellular connection: no service** (signal: none)
  - **Network type: none**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF / not connected**

- **Speed test:** it **failed** and says **“No Connection.”**

- **Top of screen/status bar:** I only see an **airplane icon** and my **battery (80%)** — I **don’t** see 5G/4G/anything.

What do you want me to do first—turn **Airplane Mode** off, or is there something else I should check?

[Assistant] {"message":"Turn **Airplane Mode OFF** first.\n\n1) Use **toggle_airplane_mode** to switch Airplane Mode **OFF**.\n2) Then run **check_network_status** again and tell me what it shows.\n\nIf Airplane Mode is on, it will force **no service** and **no mobile data**, so this is the top priority."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Alright, I turned **Airplane Mode OFF**.

Now it shows:

- **Airplane Mode:** OFF
- **SIM:** active
- **Cellular:** connected
- **Signal:** excellent
- **Network type:** **5G**
- **Mobile Data Enabled:** **No**
- **Data Roaming Enabled:** **No**
- **Wi‑Fi:** OFF / not connected

And up top on the screen I see **5G**, but it also says **Data Disabled**.

Do you want me to turn **Mobile Data** on next? Also—will any of this affect my photos?

[Assistant] {"message":"Yes—turn **Mobile Data ON** next. That won’t affect your photos.\n\n1) Use **toggle_data** to turn Mobile Data **ON**.\n2) Since you’re in France, also turn **Data Roaming ON** on the phone using **toggle_roaming**.\n3) After that, run **run_speed_test** again and tell me the result.\n\nNotes:\n- Toggling Mobile Data/Roaming won’t delete or change any photos.\n- Your line is already roaming-enabled on our side, so once roaming is enabled on the phone, data should work."}

[User]
I can do that, but I can only do **one** of those steps at a time on my end.

Which should I do first: turn **Mobile Data ON** (toggle_data) or turn **Data Roaming ON** (toggle_roaming)?

[Assistant] {"message":"Do **Mobile Data ON** first.\n\nStep 1: use **toggle_data** to turn Mobile Data **ON**.\n\nAfter that, tell me what **check_network_status** shows (especially whether “Mobile Data Enabled” changes to Yes). Then we’ll do **Data Roaming ON** next if needed."}

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I turned **Mobile Data ON**.

Now **check_network_status** says:

- **Airplane Mode:** OFF
- **Cellular:** connected, **signal excellent**
- **Network type:** **5G**
- **Mobile Data Enabled:** **Yes**
- **Data Roaming Enabled:** **No**
- **Wi‑Fi:** OFF / not connected

Also, at the top of my screen I now see **Data Enabled**, but I also see something that says **Data Saver** (I don’t really know what that means).

What should I do next?

[Assistant] {"message":"Next, since you’re abroad in France:\n\n1) Turn **Data Roaming ON** using **toggle_roaming**.\n\nAfter that, we’ll address the **Data Saver** indicator (it can slow or restrict data). Once roaming is on, run **run_speed_test** and tell me the result."}

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Roaming ON**.

But when I tried the speed test again, it still says: **“Speed test failed: No Connection.”**

I’m getting a little frustrated now—my phone shows **excellent signal** and **5G**, and it says **Data Enabled**, but it still won’t actually connect. What do we do next?

[Assistant] {"message":"We’ll focus on the most common “looks connected but no data” causes next: **VPN** and **Data Saver/restrictions**.\n\nPlease do this in order (one at a time is fine):\n1) Run **check_vpn_status** and tell me whether a VPN is connected.\n2) Run **check_data_restriction_status** and tell me what it shows (Data Saver / background data restrictions).\n\nBased on those results, I’ll tell you the exact next toggle (e.g., disconnect VPN or turn Data Saver off) to restore mobile data."}

[Tool] VPN is turned OFF.

[Tool] Data Saver mode is ON (limits data usage).

[User]
Here’s what I’m seeing:

1) **VPN status:** it says **VPN is turned OFF**.
2) **Data restriction status:** **Data Saver mode is ON (limits data usage).**

Should I turn **Data Saver** off? I just want the internet to work properly and be *excellent* speed.

[Assistant] {"message":"Yes—turn **Data Saver OFF**.\n\nStep 1) Use **toggle_data_saver_mode** to switch Data Saver **OFF**.\nStep 2) After that, run **run_speed_test** again and tell me the result.\n\nIf it still shows “No Connection” after Data Saver is off, we’ll check/reset your **APN settings** next."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Saver OFF** (the little Data Saver thing disappeared at the top).

But the **speed test still fails** and says **“No Connection.”**

So… what now? You mentioned something called **APN**—I don’t really understand that, but I’ll do what you tell me as long as it won’t mess up my phone or delete anything.

[Assistant] {"message":"Next step is to check your **APN settings** (they control how your phone connects to the mobile data network). This won’t delete anything on your phone.\n\n1) Please run **check_apn_settings** and tell me what it shows (APN name and MMSC URL).\n\nIf it looks incorrect or missing, I’ll have you do **reset_apn_settings**, then **reboot_device** so the default settings re-apply."}

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I ran that APN check. It shows:

- **Current APN Name:** internet
- **MMSC URL:** http://mms.carrier.com/mms/wapenc

It also says they’re “technical settings, usually best left unchanged.”

Does that look right to you, or should I do the **reset_apn_settings**? And if we do a reboot—will that risk my photos?

[Assistant] {"message":"Those APN details *could* be fine, but since you still have **“No Connection”** even with:\n- Airplane Mode OFF\n- Strong 5G signal\n- Mobile Data ON\n- Data Roaming ON\n- VPN OFF\n- Data Saver OFF\n\n…the next approved troubleshooting step is to **reset APN settings** and then **reboot** so the defaults re-apply.\n\nWhat to do (in this order):\n1) Use **reset_apn_settings**.\n2) Then use **reboot_device**.\n3) After the phone restarts, run **run_speed_test** again.\n\nRebooting and resetting APN **will not delete your photos** or other personal data."}

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.