Question:
Okay, I “reseated” the SIM like you said.

Now the top of the phone shows **a weak signal (poor)**, it says **2G**, and it shows **Data Enabled**. Battery still **80%**.

Is 2G okay for sending a picture message, or is that too weak? I just want to get one photo through.

Output: Error: Tool 'check_network_mode_preference' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%


Question:
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL:** http://mms.carrier.com/mms/wapenc

But it doesn’t say anything like “Correct” or “Incorrect.” It just gives those two lines and says they’re technical settings best left unchanged.

What do you want me to do from here?

Output: Error: Tool 'check_wifi_calling_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I “reseated” the SIM like you said.

Now the top of the phone shows **a weak signal (poor)**, it says **2G**, and it shows **Data Enabled**. Battery still **80%**.

Is 2G okay for sending a picture message, or is that too weak? I just want to get one photo through.

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
Actually, John, a **2G connection is generally not suitable for sending MMS (picture messages)**. MMS typically requires at least a 3G network to function correctly.

To improve your connection, please try changing your phone's network preference:

1.  Use the `set_network_mode_preference` tool on your phone.
2.  Select the mode `"4g_5g_preferred"`.

This will allow your phone to connect to our faster 4G or 5G networks, which should provide the speed needed for picture messages. Once you've changed that setting, let me know if your signal strength or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did it. I set it to **4g_5g_preferred**.

Now it shows **excellent signal**, **5G**, and **Data Enabled** (battery still 80%).

Does that mean I should try sending the picture again now? I’m a bit nervous—I’ve tried a few times already today and it just keeps failing.

[Assistant]
That's great news! An **excellent signal on a 5G network** is much better for sending picture messages.

Wait, one more thing to check before you try sending it again:

Please use the `can_send_mms` tool on your phone to check if your messaging app is ready to send MMS messages. This will help us confirm everything's working as expected. Let me know what it says!

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran that check, and it says: **“Your messaging app cannot send MMS messages.”**

So… it still isn’t working. I’m getting a little frustrated now, because the signal looks good and I really need to send a picture to my daughter. What do we try next?

[Assistant]
I understand your frustration, John. Let's get this resolved for your daughter.

Since your signal is excellent and you're on a 5G network, let's look at the messaging app's settings:

1.  Use the `check_app_permissions` tool on your phone and select the `"messaging"` app.
2.  Please let me know which permissions are currently listed as "granted" (like storage, SMS, etc.).

This will help me confirm if the messaging app has the necessary access to send your picture message!

[Tool] App 'messaging' has permission for: sms, phone.

[User]
Okay, I checked the permissions for the “messaging” app.

It says it has permission for: **sms** and **phone**.

That’s all it shows. Is it supposed to have something else for pictures? I’m worried about changing things and messing it up even more.

[Assistant]
You're doing great, John. You won't mess anything up!

For picture messages, your messaging app needs access to **storage** (to send and receive media files) and **sms** (to send text messages).

Since your app only has permission for **sms** and **phone**, it's likely that's why it's not working for MMS.

Please follow these steps:

1.  Use the `grant_app_permission` tool on your phone.
2.  Select the `"messaging"` app and the `"storage"` permission.
3.  Then, use the `grant_app_permission` tool again for the `"messaging"` app and the `"sms"` permission. (Just in case, as you've mentioned it only has sms and phone permissions).

Once you've done both, try sending the picture message again. Let me know if it works!

[User]
I can do that, but I can only run **one** permission change at a time.

Should I grant **storage** permission to the **messaging** app first?

[Assistant]
Yes, John, please go ahead and grant the **storage** permission to the **messaging** app first using the `grant_app_permission` tool. This will allow the app to access the picture files you want to send.

Once you've done that, let me know, and we'll check if any other steps are needed!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission to the messaging app. It said **Success**.

What do I do next—do I need to grant anything else, or should I try sending the picture now?

[Assistant]
Great! Now that your messaging app has storage permission, please try sending the picture to your daughter.

If it works, you're all set! If not, let me know, and we'll check your other messaging permissions (like **sms**) as we discussed.

Let me know how it goes!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again (well, I did that MMS check), and it still says **the messaging app cannot send MMS messages**.

So it didn’t fix it… I’m getting pretty tired of this, to be honest.

Do you want me to grant the **sms** permission again like you mentioned, or is there something else I should check?

[Assistant]
I understand your frustration, John. Let's get this resolved for you.

Please go ahead and grant the **sms** permission to the **messaging** app again, just in case there's any confusion.

If that doesn't fix it, we'll try something else together. Let me know what it says!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted **sms** again too, and it said **Success**.

But I checked again and it still says **the messaging app cannot send MMS messages**.

What else can we do? Is there some setting with the carrier or something? I really don’t want to lose any photos if we start resetting things.

[Assistant]
I understand your concern, John. Don't worry, we're not resetting any of your photos.

Let's check the APN settings for your device. These settings are crucial for network connectivity and for your messaging app to send MMS.

1.  Use the `check_apn_settings` tool on your phone.
2.  Please let me know if it says "Incorrect" or "Correct".

If it's incorrect, we'll reset it to the default settings together. Let me know what it says!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I “reseated” the SIM like you said.

Now the top of the phone shows **a weak signal (poor)**, it says **2G**, and it shows **Data Enabled**. Battery still **80%**.

Is 2G okay for sending a picture message, or is that too weak? I just want to get one photo through.

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
Actually, John, a **2G connection is generally not suitable for sending MMS (picture messages)**. MMS typically requires at least a 3G network to function correctly.

To improve your connection, please try changing your phone's network preference:

1.  Use the `set_network_mode_preference` tool on your phone.
2.  Select the mode `"4g_5g_preferred"`.

This will allow your phone to connect to our faster 4G or 5G networks, which should provide the speed needed for picture messages. Once you've changed that setting, let me know if your signal strength or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did it. I set it to **4g_5g_preferred**.

Now it shows **excellent signal**, **5G**, and **Data Enabled** (battery still 80%).

Does that mean I should try sending the picture again now? I’m a bit nervous—I’ve tried a few times already today and it just keeps failing.

[Assistant]
That's great news! An **excellent signal on a 5G network** is much better for sending picture messages.

Wait, one more thing to check before you try sending it again:

Please use the `can_send_mms` tool on your phone to check if your messaging app is ready to send MMS messages. This will help us confirm everything's working as expected. Let me know what it says!

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran that check, and it says: **“Your messaging app cannot send MMS messages.”**

So… it still isn’t working. I’m getting a little frustrated now, because the signal looks good and I really need to send a picture to my daughter. What do we try next?

[Assistant]
I understand your frustration, John. Let's get this resolved for your daughter.

Since your signal is excellent and you're on a 5G network, let's look at the messaging app's settings:

1.  Use the `check_app_permissions` tool on your phone and select the `"messaging"` app.
2.  Please let me know which permissions are currently listed as "granted" (like storage, SMS, etc.).

This will help me confirm if the messaging app has the necessary access to send your picture message!

[Tool] App 'messaging' has permission for: sms, phone.

[User]
Okay, I checked the permissions for the “messaging” app.

It says it has permission for: **sms** and **phone**.

That’s all it shows. Is it supposed to have something else for pictures? I’m worried about changing things and messing it up even more.

[Assistant]
You're doing great, John. You won't mess anything up!

For picture messages, your messaging app needs access to **storage** (to send and receive media files) and **sms** (to send text messages).

Since your app only has permission for **sms** and **phone**, it's likely that's why it's not working for MMS.

Please follow these steps:

1.  Use the `grant_app_permission` tool on your phone.
2.  Select the `"messaging"` app and the `"storage"` permission.
3.  Then, use the `grant_app_permission` tool again for the `"messaging"` app and the `"sms"` permission. (Just in case, as you've mentioned it only has sms and phone permissions).

Once you've done both, try sending the picture message again. Let me know if it works!

[User]
I can do that, but I can only run **one** permission change at a time.

Should I grant **storage** permission to the **messaging** app first?

[Assistant]
Yes, John, please go ahead and grant the **storage** permission to the **messaging** app first using the `grant_app_permission` tool. This will allow the app to access the picture files you want to send.

Once you've done that, let me know, and we'll check if any other steps are needed!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission to the messaging app. It said **Success**.

What do I do next—do I need to grant anything else, or should I try sending the picture now?

[Assistant]
Great! Now that your messaging app has storage permission, please try sending the picture to your daughter.

If it works, you're all set! If not, let me know, and we'll check your other messaging permissions (like **sms**) as we discussed.

Let me know how it goes!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again (well, I did that MMS check), and it still says **the messaging app cannot send MMS messages**.

So it didn’t fix it… I’m getting pretty tired of this, to be honest.

Do you want me to grant the **sms** permission again like you mentioned, or is there something else I should check?

[Assistant]
I understand your frustration, John. Let's get this resolved for you.

Please go ahead and grant the **sms** permission to the **messaging** app again, just in case there's any confusion.

If that doesn't fix it, we'll try something else together. Let me know what it says!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted **sms** again too, and it said **Success**.

But I checked again and it still says **the messaging app cannot send MMS messages**.

What else can we do? Is there some setting with the carrier or something? I really don’t want to lose any photos if we start resetting things.

[Assistant]
I understand your concern, John. Don't worry, we're not resetting any of your photos.

Let's check the APN settings for your device. These settings are crucial for network connectivity and for your messaging app to send MMS.

1.  Use the `check_apn_settings` tool on your phone.
2.  Please let me know if it says "Incorrect" or "Correct".

If it's incorrect, we'll reset it to the default settings together. Let me know what it says!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)


Question:
I checked that “data restriction” thing.

It says **Data Saver mode is OFF**.

So I guess that isn’t blocking it. What else can we try?

Output: Error: Tool 'check_vpn_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I “reseated” the SIM like you said.

Now the top of the phone shows **a weak signal (poor)**, it says **2G**, and it shows **Data Enabled**. Battery still **80%**.

Is 2G okay for sending a picture message, or is that too weak? I just want to get one photo through.

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
Actually, John, a **2G connection is generally not suitable for sending MMS (picture messages)**. MMS typically requires at least a 3G network to function correctly.

To improve your connection, please try changing your phone's network preference:

1.  Use the `set_network_mode_preference` tool on your phone.
2.  Select the mode `"4g_5g_preferred"`.

This will allow your phone to connect to our faster 4G or 5G networks, which should provide the speed needed for picture messages. Once you've changed that setting, let me know if your signal strength or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did it. I set it to **4g_5g_preferred**.

Now it shows **excellent signal**, **5G**, and **Data Enabled** (battery still 80%).

Does that mean I should try sending the picture again now? I’m a bit nervous—I’ve tried a few times already today and it just keeps failing.

[Assistant]
That's great news! An **excellent signal on a 5G network** is much better for sending picture messages.

Wait, one more thing to check before you try sending it again:

Please use the `can_send_mms` tool on your phone to check if your messaging app is ready to send MMS messages. This will help us confirm everything's working as expected. Let me know what it says!

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran that check, and it says: **“Your messaging app cannot send MMS messages.”**

So… it still isn’t working. I’m getting a little frustrated now, because the signal looks good and I really need to send a picture to my daughter. What do we try next?

[Assistant]
I understand your frustration, John. Let's get this resolved for your daughter.

Since your signal is excellent and you're on a 5G network, let's look at the messaging app's settings:

1.  Use the `check_app_permissions` tool on your phone and select the `"messaging"` app.
2.  Please let me know which permissions are currently listed as "granted" (like storage, SMS, etc.).

This will help me confirm if the messaging app has the necessary access to send your picture message!

[Tool] App 'messaging' has permission for: sms, phone.

[User]
Okay, I checked the permissions for the “messaging” app.

It says it has permission for: **sms** and **phone**.

That’s all it shows. Is it supposed to have something else for pictures? I’m worried about changing things and messing it up even more.

[Assistant]
You're doing great, John. You won't mess anything up!

For picture messages, your messaging app needs access to **storage** (to send and receive media files) and **sms** (to send text messages).

Since your app only has permission for **sms** and **phone**, it's likely that's why it's not working for MMS.

Please follow these steps:

1.  Use the `grant_app_permission` tool on your phone.
2.  Select the `"messaging"` app and the `"storage"` permission.
3.  Then, use the `grant_app_permission` tool again for the `"messaging"` app and the `"sms"` permission. (Just in case, as you've mentioned it only has sms and phone permissions).

Once you've done both, try sending the picture message again. Let me know if it works!

[User]
I can do that, but I can only run **one** permission change at a time.

Should I grant **storage** permission to the **messaging** app first?

[Assistant]
Yes, John, please go ahead and grant the **storage** permission to the **messaging** app first using the `grant_app_permission` tool. This will allow the app to access the picture files you want to send.

Once you've done that, let me know, and we'll check if any other steps are needed!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission to the messaging app. It said **Success**.

What do I do next—do I need to grant anything else, or should I try sending the picture now?

[Assistant]
Great! Now that your messaging app has storage permission, please try sending the picture to your daughter.

If it works, you're all set! If not, let me know, and we'll check your other messaging permissions (like **sms**) as we discussed.

Let me know how it goes!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again (well, I did that MMS check), and it still says **the messaging app cannot send MMS messages**.

So it didn’t fix it… I’m getting pretty tired of this, to be honest.

Do you want me to grant the **sms** permission again like you mentioned, or is there something else I should check?

[Assistant]
I understand your frustration, John. Let's get this resolved for you.

Please go ahead and grant the **sms** permission to the **messaging** app again, just in case there's any confusion.

If that doesn't fix it, we'll try something else together. Let me know what it says!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted **sms** again too, and it said **Success**.

But I checked again and it still says **the messaging app cannot send MMS messages**.

What else can we do? Is there some setting with the carrier or something? I really don’t want to lose any photos if we start resetting things.

[Assistant]
I understand your concern, John. Don't worry, we're not resetting any of your photos.

Let's check the APN settings for your device. These settings are crucial for network connectivity and for your messaging app to send MMS.

1.  Use the `check_apn_settings` tool on your phone.
2.  Please let me know if it says "Incorrect" or "Correct".

If it's incorrect, we'll reset it to the default settings together. Let me know what it says!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL:** http://mms.carrier.com/mms/wapenc

But it doesn’t say anything like “Correct” or “Incorrect.” It just gives those two lines and says they’re technical settings best left unchanged.

What do you want me to do from here?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
John, it sounds like your APN settings are already set up, but let's check one more thing that could be interfering with your MMS messages.

Could you please check your **Data Saver** status by using the `check_data_restriction_status` tool on your phone?

If it's on, it might be restricting background data and preventing your picture messages from sending. Please let me know what it says!

[Tool] Data Saver mode is OFF.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but pictures just won’t go through.

My number is 555-123-2002, and I’m at home here in the United States. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
Hello John, I'm happy to help you with your MMS issue. I've located your account and confirmed that your line (ending in -2002) is active and has plenty of data remaining in your plan.

Since regular texts are working, it sounds like your basic cellular connection is fine. MMS messages specifically require a mobile data connection. To help me diagnose the issue, could you please use the `check_network_status` tool on your phone and let me know the results, specifically the signal strength, network type, and if mobile data is enabled?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I checked it, and here’s what it says:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal is **none**)
- **Cellular Network Type: none**
- **Mobile Data Enabled: Yes**
- **Wi‑Fi: OFF / not connected**
- **Data roaming: No**

I’m a little confused (and honestly worried) because I didn’t mean to turn anything “airplane” on… and I don’t understand how the SIM could be “missing.” What should I do next?

[Assistant]
I understand your concern, John. It looks like we've found the culprits!

First, your phone is currently in **Airplane Mode**, which disconnects your device from the cellular network. That's why you have "no service" and can't send MMS.

Second, your phone is reporting that the **SIM card is missing**. The SIM card is essential for identifying your device on our network.

Please follow these steps to fix the issue:

1.  **Turn off Airplane Mode**: Use the `toggle_airplane_mode` tool on your phone to turn it **OFF**.
2.  **Reseat your SIM card**: Use the `reseat_sim_card` tool. This will simulate removing and re-inserting the card to make sure it's properly recognized.

Once you've done both, please check your network status again and let me know what it says!

[User]
I can do that, but I can only do **one** of those actions at a time on my end.

Which would you like me to do first—**turn off Airplane Mode** with `toggle_airplane_mode`, or **reseat the SIM** with `reseat_sim_card`?

[Assistant] Please go ahead and **turn off Airplane Mode** first using the `toggle_airplane_mode` tool. Once that's done, let me know, and then we'll check the SIM card status together!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I turned **Airplane Mode OFF**.

It now shows: **No Signal**, **Data Disabled**, and the battery is **80%**.

What should I do next?

[Assistant]
Great! Now that Airplane Mode is OFF, let's address the SIM card issue.

Please go ahead and use the `reseat_sim_card` tool to simulate removing and re-inserting your SIM. This should help your phone recognize the card again.

Once that's done, let me know, and we'll check your network status again to see if you have service!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I “reseated” the SIM like you said.

Now the top of the phone shows **a weak signal (poor)**, it says **2G**, and it shows **Data Enabled**. Battery still **80%**.

Is 2G okay for sending a picture message, or is that too weak? I just want to get one photo through.

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
Actually, John, a **2G connection is generally not suitable for sending MMS (picture messages)**. MMS typically requires at least a 3G network to function correctly.

To improve your connection, please try changing your phone's network preference:

1.  Use the `set_network_mode_preference` tool on your phone.
2.  Select the mode `"4g_5g_preferred"`.

This will allow your phone to connect to our faster 4G or 5G networks, which should provide the speed needed for picture messages. Once you've changed that setting, let me know if your signal strength or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did it. I set it to **4g_5g_preferred**.

Now it shows **excellent signal**, **5G**, and **Data Enabled** (battery still 80%).

Does that mean I should try sending the picture again now? I’m a bit nervous—I’ve tried a few times already today and it just keeps failing.

[Assistant]
That's great news! An **excellent signal on a 5G network** is much better for sending picture messages.

Wait, one more thing to check before you try sending it again:

Please use the `can_send_mms` tool on your phone to check if your messaging app is ready to send MMS messages. This will help us confirm everything's working as expected. Let me know what it says!

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran that check, and it says: **“Your messaging app cannot send MMS messages.”**

So… it still isn’t working. I’m getting a little frustrated now, because the signal looks good and I really need to send a picture to my daughter. What do we try next?

[Assistant]
I understand your frustration, John. Let's get this resolved for your daughter.

Since your signal is excellent and you're on a 5G network, let's look at the messaging app's settings:

1.  Use the `check_app_permissions` tool on your phone and select the `"messaging"` app.
2.  Please let me know which permissions are currently listed as "granted" (like storage, SMS, etc.).

This will help me confirm if the messaging app has the necessary access to send your picture message!

[Tool] App 'messaging' has permission for: sms, phone.

[User]
Okay, I checked the permissions for the “messaging” app.

It says it has permission for: **sms** and **phone**.

That’s all it shows. Is it supposed to have something else for pictures? I’m worried about changing things and messing it up even more.

[Assistant]
You're doing great, John. You won't mess anything up!

For picture messages, your messaging app needs access to **storage** (to send and receive media files) and **sms** (to send text messages).

Since your app only has permission for **sms** and **phone**, it's likely that's why it's not working for MMS.

Please follow these steps:

1.  Use the `grant_app_permission` tool on your phone.
2.  Select the `"messaging"` app and the `"storage"` permission.
3.  Then, use the `grant_app_permission` tool again for the `"messaging"` app and the `"sms"` permission. (Just in case, as you've mentioned it only has sms and phone permissions).

Once you've done both, try sending the picture message again. Let me know if it works!

[User]
I can do that, but I can only run **one** permission change at a time.

Should I grant **storage** permission to the **messaging** app first?

[Assistant]
Yes, John, please go ahead and grant the **storage** permission to the **messaging** app first using the `grant_app_permission` tool. This will allow the app to access the picture files you want to send.

Once you've done that, let me know, and we'll check if any other steps are needed!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission to the messaging app. It said **Success**.

What do I do next—do I need to grant anything else, or should I try sending the picture now?

[Assistant]
Great! Now that your messaging app has storage permission, please try sending the picture to your daughter.

If it works, you're all set! If not, let me know, and we'll check your other messaging permissions (like **sms**) as we discussed.

Let me know how it goes!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again (well, I did that MMS check), and it still says **the messaging app cannot send MMS messages**.

So it didn’t fix it… I’m getting pretty tired of this, to be honest.

Do you want me to grant the **sms** permission again like you mentioned, or is there something else I should check?

[Assistant]
I understand your frustration, John. Let's get this resolved for you.

Please go ahead and grant the **sms** permission to the **messaging** app again, just in case there's any confusion.

If that doesn't fix it, we'll try something else together. Let me know what it says!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted **sms** again too, and it said **Success**.

But I checked again and it still says **the messaging app cannot send MMS messages**.

What else can we do? Is there some setting with the carrier or something? I really don’t want to lose any photos if we start resetting things.

[Assistant]
I understand your concern, John. Don't worry, we're not resetting any of your photos.

Let's check the APN settings for your device. These settings are crucial for network connectivity and for your messaging app to send MMS.

1.  Use the `check_apn_settings` tool on your phone.
2.  Please let me know if it says "Incorrect" or "Correct".

If it's incorrect, we'll reset it to the default settings together. Let me know what it says!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL:** http://mms.carrier.com/mms/wapenc

But it doesn’t say anything like “Correct” or “Incorrect.” It just gives those two lines and says they’re technical settings best left unchanged.

What do you want me to do from here?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
John, it sounds like your APN settings are already set up, but let's check one more thing that could be interfering with your MMS messages.

Could you please check your **Data Saver** status by using the `check_data_restriction_status` tool on your phone?

If it's on, it might be restricting background data and preventing your picture messages from sending. Please let me know what it says!

[Tool] Data Saver mode is OFF.


Question:
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'can_send_mms' not found.

Output: Roaming enabled successfully

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?