Question:
Okay, I did the **reboot_device**. It came back on, and it looks normal again (still shows **5G** and **Data Enabled**).

But I checked again and it still says **my messaging app cannot send MMS messages**.

I’m sorry, I’m really getting discouraged now. What do you want me to try next?

Output: Error: Tool 'check_wifi_calling_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Thanks for reaching out—how can I help?

If you’re having trouble sending **picture messages (MMS)**, I can walk you through it. To get started, can you tell me:

1) Are you trying to send a **photo/video** (MMS) or a regular text (SMS)?
2) What’s your **mobile number** on the account?
3) Where are you located right now (home country or traveling)?

[Assistant] I'm here to help you! It sounds like you might be experiencing an issue with sending picture messages (MMS). To assist you further, could you please provide me with your mobile number and let me know if you are currently at home or traveling?

[User]
Yes—sorry, I get a little turned around with this stuff.

My name is **John Smith** and my mobile number is **555-123-2002**. I’m **traveling**, I’m currently **in France**, and for the last few hours I can’t seem to send **picture messages (MMS)**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
I've looked into your account, John. I see you're traveling in France and having some trouble with picture messages.

To help you get back up and running, I've already enabled international roaming on your line (555-123-2002) at no extra cost.

However, I noticed two things that are likely preventing your MMS from sending:
1. **Data Limit Reached:** You have used **15.1 GB** of your 15 GB monthly data limit. Since MMS requires a data connection, you'll need to add more data. We offer data refueling at **$2 per GB** (up to 2 GB).
2. **Overdue Bill:** Your bill from February (B1002) for **$150.00** is currently overdue.

How much data would you like to refuel? Also, would you like me to send you a payment request so you can take care of that overdue bill?

Once we have your data and billing sorted, we can check your phone's settings to ensure everything is configured correctly for France!

[User]
Oh dear… I didn’t realize I’d used it all up. If that’s what’s stopping the picture messages, please **refuel 2 GB**. I really don’t want to change my plan or anything like that—just the extra data.

About that bill… I’m a little embarrassed. Yes, please **send me the payment request** so I can take care of the **$150** too.

After that, can you tell me exactly what I need to do on my phone? I’m worried I’ll press the wrong thing and lose my photos.

[Tool] Payment request sent to the customer for bill B1002

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've sent the payment request for your overdue bill (B1002) for **$150.00**. You should see that in your payment requests now; please go ahead and accept it to bring your account up to date.

Regarding the data refuel: For your Premium Plan, refueling data costs **$2 per GB**. Adding **2 GB** will add **$4** to your next bill. If you're happy with that price, please let me know and I'll add the data immediately.

Now, for your phone settings in France:
Since I've already enabled roaming on your account, we need to make sure your phone is set up correctly. Don't worry, your photos are safe! These steps won't delete anything:

1.  Please use the **check_network_status** action on your phone and tell me what it says for "Data Roaming" and "Mobile Data".
2.  Also, please run the **can_send_mms** action to see if the messaging app is ready.

Once you provide those details, I'll know exactly which setting to adjust!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[User]
Okay, I do see the payment request for **B1002 – $150.00**.

Before I hit accept, just to confirm—this won’t change my phone plan or anything, right? It’s just paying the overdue bill?

Also, you mentioned the data refuel would be **$4** for **2 GB**—yes, I’m okay with that price. Please go ahead and add the **2 GB**.

For the phone checks you asked (network status and whether I can send MMS), can you tell me which one you want me to do first? I can only really do one thing at a time without getting confused.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Done! I've successfully refueled your line with **2 GB of extra data**, which will be reflected as a **$4.00 charge** on your next bill. This should restore your data connection immediately.

To answer your question: No, paying your overdue bill (**B1002**) will **not** change your plan or affect your photos in any way. It simply clears the balance for the service you've already used. Your current **Premium Plan** will remain exactly as it is.

Since you're ready to check your phone settings, let's start with this:
1. Please run the **check_network_status** action on your device.

This will tell us if your phone is correctly connected to the cellular network in France and if "Data Roaming" is toggled on. Once you give me those results, we'll know the next step!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran that **check_network_status** thing, and now I’m a bit worried because it shows a lot of “no” and “missing”:

- **Airplane Mode:** ON
- **SIM Card Status:** missing
- **Cellular Connection:** no_service
- **Mobile Data Enabled:** No
- **Data Roaming Enabled:** Yes
- **Wi‑Fi:** OFF / not connected

Is… is that bad? Did my SIM fall out somehow? And if I turn off airplane mode, that won’t erase anything, right?

[Assistant]
Don't worry, John! Turning off Airplane Mode will **not** erase any of your photos, messages, or apps. It simply tells your phone to look for the cellular network again.

It looks like **Airplane Mode is currently ON**, which is why your phone says "no service" and "Mobile Data Enabled: No." When Airplane Mode is on, all the wireless connections are turned off.

To start fixing this, please do this first:
1.  Run the **toggle_airplane_mode** action on your device to turn it **OFF**.

Once you've done that, your phone should start searching for the network in France. Let me know when it's done, and we'll check if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did it. **Airplane Mode is now OFF**.

But at the top of the screen it still looks unhappy. The status bar shows:

- **No Signal**
- **Data Disabled**
- Battery **80%**

What should I do next? Should I wait a bit, or is there another button I need to press?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Good work turning off Airplane Mode, John! Don't worry, your phone is just taking a moment to find the signal.

While you're waiting for that signal to come back, I recommend you go ahead and **accept that payment request** for the overdue bill we discussed. Keeping the account in good standing ensures your service stays fully active while we troubleshoot.

Now, let's fix that "No Signal" issue:
1.  Please use the **check_sim_status** action on your device.

If it still says "Missing" or "No SIM," we'll need to try "reseating" it digitally. If it shows it's "Active," then your signal should start returning on its own now that Airplane Mode is off. Let me know what you find!

[Tool] No SIM card detected in the phone.

[User]
I did the **check_sim_status** like you said, and it says:

- **No SIM card detected in the phone**

So I guess it still thinks the SIM is missing. I’m really confused because I haven’t taken anything out of the phone.

What do you want me to do now? When you say “reseating,” do I have to physically open the phone? I’m afraid I’ll break it.

[Assistant]
No need to worry, John! You don't have to physically open your phone or touch anything. We can try a "digital reseat" first, which tells the phone's software to re-scan for the SIM card as if it had been taken out and put back in.

Please try this:
1. Run the **reseat_sim_card** action on your device.

This is a safe software step and won't harm your phone or your photos. After you run it, let's see if the SIM status changes to "Active."

(Also, once you have a moment, don't forget to **accept that payment request** for the $150.00 bill we discussed earlier!)

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
Okay, I ran the **reseat_sim_card** action.

Now the top of my screen looks different. It shows:

- a **weak signal** (it says “Poor”)
- **2G**
- still **Data Disabled**
- battery **80%**

So I guess the SIM is showing up again, which is a relief.

What do I do about the **Data Disabled** part so I can send the picture message? And do you still want me to accept the $150 payment request right now, or should we get the message working first?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
That's a great sign that your phone is finding a signal! We're almost there.

Since you're on a **2G** network right now, your phone won't be able to send an MMS picture message yet—MMS requires at least a **3G, 4G, or 5G** connection to work correctly. Also, we need to turn your mobile data back on!

To fix this:
1.  First, please run the **toggle_data** action on your device to turn on your mobile data.
2.  Then, use the **set_network_mode_preference** action and choose the **"4g_5g_preferred"** mode. This will help your phone find a faster network so your picture message can send smoothly.

As for the payment, I recommend you go ahead and **accept that $150.00 payment request** now. Having your account fully settled will ensure there are no interruptions while you're traveling.

Let me know once you've done those three things, and we'll check your status again!

[User]
I’m glad it’s a sign, but I’ll admit I’m getting a little frazzled—first it said my SIM was missing, and now I’m on “2G”… I just want to send a picture to my daughter.

You listed a few things (turn on data, change the network preference, and accept the payment). I can only do **one** at a time without messing it up.

Which one do you want me to do **first**: **toggle_data**, **set_network_mode_preference**, or **accept the payment request**?

[Assistant]
Let's take it one step at a time, John. I understand it’s frustrating, but we’re making progress—your phone is finally talking to the network in France!

The very first thing we should do is:
1.  Run the **toggle_data** action on your device.

This will flip the switch to turn your mobile data **ON**. Once you’ve done that, let me know, and we’ll move on to the next step to get you off that slow 2G connection so your picture can send!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Alright, I did **toggle_data**.

It now says **Mobile Data is ON**, and at the top I see:

- weak signal (“Poor”)
- **2G**
- **Data Enabled**
- battery **80%**

What’s the next step?

[Assistant]
Great job! Your data is now enabled.

Now, let's fix that slow 2G connection so your picture message can send smoothly. Please do this:
1.  Run the **set_network_mode_preference** action and choose the **"4g_5g_preferred"** mode.

This will tell your phone to look for the faster 4G or 5G networks in France instead of just staying on 2G. Once you've done that, your signal strength and network speed should improve! Let me know when it's done.

(Also, once you've finished that, don't forget to **accept that $150.00 payment request** on your phone so your account stays in good standing!)

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I changed it to **4g_5g_preferred** like you said.

Now the top of the screen looks much better:

- **Excellent** signal
- **5G**
- **Data Enabled**
- battery **80%**

Does that mean I should try sending the picture message now? Or do you want me to run that **can_send_mms** check first?

[Assistant]
That's excellent news, John! You're now on a **5G** network with a strong signal.

Before you try sending the picture, let's run the final check to make sure your messaging app is ready:
1. Please run the **can_send_mms** action on your device.

If it shows that the app has all the necessary permissions, you should be good to go!

(Also, once you've done that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool] Your messaging app cannot send MMS messages.

[User]
Oh no… I ran **can_send_mms**, and it says:

- **Your messaging app cannot send MMS messages.**

So even with the 5G and data on, it still won’t.

What do we do now? I’m starting to get a bit frustrated—this has been going on for hours and I really just need to send one picture.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I completely understand your frustration, John, and I'm determined to help you get that picture sent! We've made great progress with your network, and we're on the final stretch.

The issue now is likely that the **messaging app** doesn't have the correct permissions to handle the picture file or the text itself. Let's fix that!

1.  Please run the **check_app_permissions** action for your **"messaging"** app.

Once you provide that info, I can see which permissions are missing and help you grant them.

(And one last reminder: if you could please **accept that $150.00 payment request** on your phone, it will ensure that your account is fully up-to-date while we finish this up!)

[Tool] App 'messaging' has permission for: phone.

[User]
I checked, and it says the **“messaging”** app only has permission for:

- **phone**

That sounds like… not much. What permission does it need so I can send a picture message, and how do I “grant” it without messing anything up?

[Assistant]
That explains it! For your messaging app to send pictures, it needs permission to access your **storage** (where your photos are) and **sms** (to send the message itself).

Don't worry, this is very easy and won't delete anything:
1.  Please run the **grant_app_permission** action for your **"messaging"** app, and select **"storage"**.
2.  Then, run the **grant_app_permission** action for your **"messaging"** app again, and select **"sms"**.

Once those two permissions are granted, your phone will have everything it needs to send that picture message!

(Also, once you've done those, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I just granted the **storage** permission to the **messaging** app. The top of the screen still shows **5G** and **Data Enabled**.

Do you want me to do the **sms** permission next?

[Assistant]
Yes, exactly! One last thing, John:
1.  Please run the **grant_app_permission** action for your **"messaging"** app again, and select **"sms"**.

Once that's done, your messaging app will have all the permissions it needs to send that picture!

(Also, once you've done that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Alright, I granted the **sms** permission too.

What should I do now—run **can_send_mms** again, or just try sending the picture?

[Assistant]
That's great! Now that you've granted the permissions, your phone is fully set up.

1.  Please run the **can_send_mms** action one last time to confirm everything is working correctly.

If it says it's ready, you should be able to send that picture message to your daughter! Let me know if it works.

(Also, once you've finished that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran **can_send_mms** again… and it still says:

- **Your messaging app cannot send MMS messages.**

So it’s still not working even after the permissions. What else could it be? Is there something wrong with the settings for France or whatever?

Also—about that $150 payment request, I can do it, but I’m nervous to tap the wrong thing. Do you need me to do that right now, or can we fix the picture message first?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand your frustration, John, and I'm right here with you. We've fixed your signal and permissions, so we're down to the last few technical settings.

To help you get that picture to your daughter, let's look at one of the most common reasons for MMS issues when traveling: **APN settings** (which help your phone talk to the carrier's messaging center).

1. Please run the **check_apn_settings** action on your device and tell me what it says for "MMSC URL."

If it's missing or says "Incorrect," that's definitely what's blocking your message!

Also, regarding the payment: **Don't worry about the $150 right now.** We can definitely focus on getting your picture message sent first. Once you're happy and your daughter has her photo, we can take a moment to look at the payment together so you don't have to worry about tapping the wrong thing.

Let me know what you find with those APN settings!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran the **check_apn_settings**.

It says:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds like it might be the problem like you said. What do I do next? And… if we change this, it won’t mess up my phone permanently, will it?

[Assistant]
That's it, John! We've found the final piece of the puzzle. Without that **MMSC URL**, your phone doesn't know where to send your picture message.

And don't worry, changing this setting is completely safe and won't harm your phone or your photos. We can easily reset it to its correct values.

To fix it:
1.  Please run the **reset_apn_settings** action on your device.

This will automatically fill in all the correct details, including the MMSC URL. After you've done that, there's one last step to make sure everything works:
2.  Please run the **reboot_device** action on your phone.

Once your phone restarts, your new APN settings will take effect, and you should finally be able to send that picture message to your daughter! Let me know how it goes.

(And again, we can look at the $150 payment together after you're all set and your picture is sent!)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the **reset_apn_settings** and it says the APN settings will reset **at reboot**.

Now I’m nervous about the reboot part… if I restart the phone, am I going to lose anything? Like my photos of the grandkids, or my contacts?

If it’s safe, I can do the **reboot_device** next—just please reassure me.

[Assistant]
I understand your concern, John! Rebooting your phone is completely safe and won't erase any of your photos, contacts, or messages. It's just like turning it off and on again to give it a fresh start with your new settings.

1.  Go ahead and run the **reboot_device** action on your device.

Once your phone starts up again, let me know, and we'll check if your picture message is finally ready to send!

(We can focus on that $150 payment together after you've sent that picture!)

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Thanks for reaching out—how can I help?

If you’re having trouble sending **picture messages (MMS)**, I can walk you through it. To get started, can you tell me:

1) Are you trying to send a **photo/video** (MMS) or a regular text (SMS)?
2) What’s your **mobile number** on the account?
3) Where are you located right now (home country or traveling)?

[Assistant] I'm here to help you! It sounds like you might be experiencing an issue with sending picture messages (MMS). To assist you further, could you please provide me with your mobile number and let me know if you are currently at home or traveling?

[User]
Yes—sorry, I get a little turned around with this stuff.

My name is **John Smith** and my mobile number is **555-123-2002**. I’m **traveling**, I’m currently **in France**, and for the last few hours I can’t seem to send **picture messages (MMS)**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_status_bar' not found.

[Assistant]
I've looked into your account, John. I see you're traveling in France and having some trouble with picture messages.

To help you get back up and running, I've already enabled international roaming on your line (555-123-2002) at no extra cost.

However, I noticed two things that are likely preventing your MMS from sending:
1. **Data Limit Reached:** You have used **15.1 GB** of your 15 GB monthly data limit. Since MMS requires a data connection, you'll need to add more data. We offer data refueling at **$2 per GB** (up to 2 GB).
2. **Overdue Bill:** Your bill from February (B1002) for **$150.00** is currently overdue.

How much data would you like to refuel? Also, would you like me to send you a payment request so you can take care of that overdue bill?

Once we have your data and billing sorted, we can check your phone's settings to ensure everything is configured correctly for France!

[User]
Oh dear… I didn’t realize I’d used it all up. If that’s what’s stopping the picture messages, please **refuel 2 GB**. I really don’t want to change my plan or anything like that—just the extra data.

About that bill… I’m a little embarrassed. Yes, please **send me the payment request** so I can take care of the **$150** too.

After that, can you tell me exactly what I need to do on my phone? I’m worried I’ll press the wrong thing and lose my photos.

[Tool] Payment request sent to the customer for bill B1002

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've sent the payment request for your overdue bill (B1002) for **$150.00**. You should see that in your payment requests now; please go ahead and accept it to bring your account up to date.

Regarding the data refuel: For your Premium Plan, refueling data costs **$2 per GB**. Adding **2 GB** will add **$4** to your next bill. If you're happy with that price, please let me know and I'll add the data immediately.

Now, for your phone settings in France:
Since I've already enabled roaming on your account, we need to make sure your phone is set up correctly. Don't worry, your photos are safe! These steps won't delete anything:

1.  Please use the **check_network_status** action on your phone and tell me what it says for "Data Roaming" and "Mobile Data".
2.  Also, please run the **can_send_mms** action to see if the messaging app is ready.

Once you provide those details, I'll know exactly which setting to adjust!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[User]
Okay, I do see the payment request for **B1002 – $150.00**.

Before I hit accept, just to confirm—this won’t change my phone plan or anything, right? It’s just paying the overdue bill?

Also, you mentioned the data refuel would be **$4** for **2 GB**—yes, I’m okay with that price. Please go ahead and add the **2 GB**.

For the phone checks you asked (network status and whether I can send MMS), can you tell me which one you want me to do first? I can only really do one thing at a time without getting confused.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Done! I've successfully refueled your line with **2 GB of extra data**, which will be reflected as a **$4.00 charge** on your next bill. This should restore your data connection immediately.

To answer your question: No, paying your overdue bill (**B1002**) will **not** change your plan or affect your photos in any way. It simply clears the balance for the service you've already used. Your current **Premium Plan** will remain exactly as it is.

Since you're ready to check your phone settings, let's start with this:
1. Please run the **check_network_status** action on your device.

This will tell us if your phone is correctly connected to the cellular network in France and if "Data Roaming" is toggled on. Once you give me those results, we'll know the next step!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran that **check_network_status** thing, and now I’m a bit worried because it shows a lot of “no” and “missing”:

- **Airplane Mode:** ON
- **SIM Card Status:** missing
- **Cellular Connection:** no_service
- **Mobile Data Enabled:** No
- **Data Roaming Enabled:** Yes
- **Wi‑Fi:** OFF / not connected

Is… is that bad? Did my SIM fall out somehow? And if I turn off airplane mode, that won’t erase anything, right?

[Assistant]
Don't worry, John! Turning off Airplane Mode will **not** erase any of your photos, messages, or apps. It simply tells your phone to look for the cellular network again.

It looks like **Airplane Mode is currently ON**, which is why your phone says "no service" and "Mobile Data Enabled: No." When Airplane Mode is on, all the wireless connections are turned off.

To start fixing this, please do this first:
1.  Run the **toggle_airplane_mode** action on your device to turn it **OFF**.

Once you've done that, your phone should start searching for the network in France. Let me know when it's done, and we'll check if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I did it. **Airplane Mode is now OFF**.

But at the top of the screen it still looks unhappy. The status bar shows:

- **No Signal**
- **Data Disabled**
- Battery **80%**

What should I do next? Should I wait a bit, or is there another button I need to press?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Good work turning off Airplane Mode, John! Don't worry, your phone is just taking a moment to find the signal.

While you're waiting for that signal to come back, I recommend you go ahead and **accept that payment request** for the overdue bill we discussed. Keeping the account in good standing ensures your service stays fully active while we troubleshoot.

Now, let's fix that "No Signal" issue:
1.  Please use the **check_sim_status** action on your device.

If it still says "Missing" or "No SIM," we'll need to try "reseating" it digitally. If it shows it's "Active," then your signal should start returning on its own now that Airplane Mode is off. Let me know what you find!

[Tool] No SIM card detected in the phone.

[User]
I did the **check_sim_status** like you said, and it says:

- **No SIM card detected in the phone**

So I guess it still thinks the SIM is missing. I’m really confused because I haven’t taken anything out of the phone.

What do you want me to do now? When you say “reseating,” do I have to physically open the phone? I’m afraid I’ll break it.

[Assistant]
No need to worry, John! You don't have to physically open your phone or touch anything. We can try a "digital reseat" first, which tells the phone's software to re-scan for the SIM card as if it had been taken out and put back in.

Please try this:
1. Run the **reseat_sim_card** action on your device.

This is a safe software step and won't harm your phone or your photos. After you run it, let's see if the SIM status changes to "Active."

(Also, once you have a moment, don't forget to **accept that payment request** for the $150.00 bill we discussed earlier!)

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
Okay, I ran the **reseat_sim_card** action.

Now the top of my screen looks different. It shows:

- a **weak signal** (it says “Poor”)
- **2G**
- still **Data Disabled**
- battery **80%**

So I guess the SIM is showing up again, which is a relief.

What do I do about the **Data Disabled** part so I can send the picture message? And do you still want me to accept the $150 payment request right now, or should we get the message working first?

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
That's a great sign that your phone is finding a signal! We're almost there.

Since you're on a **2G** network right now, your phone won't be able to send an MMS picture message yet—MMS requires at least a **3G, 4G, or 5G** connection to work correctly. Also, we need to turn your mobile data back on!

To fix this:
1.  First, please run the **toggle_data** action on your device to turn on your mobile data.
2.  Then, use the **set_network_mode_preference** action and choose the **"4g_5g_preferred"** mode. This will help your phone find a faster network so your picture message can send smoothly.

As for the payment, I recommend you go ahead and **accept that $150.00 payment request** now. Having your account fully settled will ensure there are no interruptions while you're traveling.

Let me know once you've done those three things, and we'll check your status again!

[User]
I’m glad it’s a sign, but I’ll admit I’m getting a little frazzled—first it said my SIM was missing, and now I’m on “2G”… I just want to send a picture to my daughter.

You listed a few things (turn on data, change the network preference, and accept the payment). I can only do **one** at a time without messing it up.

Which one do you want me to do **first**: **toggle_data**, **set_network_mode_preference**, or **accept the payment request**?

[Assistant]
Let's take it one step at a time, John. I understand it’s frustrating, but we’re making progress—your phone is finally talking to the network in France!

The very first thing we should do is:
1.  Run the **toggle_data** action on your device.

This will flip the switch to turn your mobile data **ON**. Once you’ve done that, let me know, and we’ll move on to the next step to get you off that slow 2G connection so your picture can send!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Alright, I did **toggle_data**.

It now says **Mobile Data is ON**, and at the top I see:

- weak signal (“Poor”)
- **2G**
- **Data Enabled**
- battery **80%**

What’s the next step?

[Assistant]
Great job! Your data is now enabled.

Now, let's fix that slow 2G connection so your picture message can send smoothly. Please do this:
1.  Run the **set_network_mode_preference** action and choose the **"4g_5g_preferred"** mode.

This will tell your phone to look for the faster 4G or 5G networks in France instead of just staying on 2G. Once you've done that, your signal strength and network speed should improve! Let me know when it's done.

(Also, once you've finished that, don't forget to **accept that $150.00 payment request** on your phone so your account stays in good standing!)

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I changed it to **4g_5g_preferred** like you said.

Now the top of the screen looks much better:

- **Excellent** signal
- **5G**
- **Data Enabled**
- battery **80%**

Does that mean I should try sending the picture message now? Or do you want me to run that **can_send_mms** check first?

[Assistant]
That's excellent news, John! You're now on a **5G** network with a strong signal.

Before you try sending the picture, let's run the final check to make sure your messaging app is ready:
1. Please run the **can_send_mms** action on your device.

If it shows that the app has all the necessary permissions, you should be good to go!

(Also, once you've done that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool] Your messaging app cannot send MMS messages.

[User]
Oh no… I ran **can_send_mms**, and it says:

- **Your messaging app cannot send MMS messages.**

So even with the 5G and data on, it still won’t.

What do we do now? I’m starting to get a bit frustrated—this has been going on for hours and I really just need to send one picture.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I completely understand your frustration, John, and I'm determined to help you get that picture sent! We've made great progress with your network, and we're on the final stretch.

The issue now is likely that the **messaging app** doesn't have the correct permissions to handle the picture file or the text itself. Let's fix that!

1.  Please run the **check_app_permissions** action for your **"messaging"** app.

Once you provide that info, I can see which permissions are missing and help you grant them.

(And one last reminder: if you could please **accept that $150.00 payment request** on your phone, it will ensure that your account is fully up-to-date while we finish this up!)

[Tool] App 'messaging' has permission for: phone.

[User]
I checked, and it says the **“messaging”** app only has permission for:

- **phone**

That sounds like… not much. What permission does it need so I can send a picture message, and how do I “grant” it without messing anything up?

[Assistant]
That explains it! For your messaging app to send pictures, it needs permission to access your **storage** (where your photos are) and **sms** (to send the message itself).

Don't worry, this is very easy and won't delete anything:
1.  Please run the **grant_app_permission** action for your **"messaging"** app, and select **"storage"**.
2.  Then, run the **grant_app_permission** action for your **"messaging"** app again, and select **"sms"**.

Once those two permissions are granted, your phone will have everything it needs to send that picture message!

(Also, once you've done those, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I just granted the **storage** permission to the **messaging** app. The top of the screen still shows **5G** and **Data Enabled**.

Do you want me to do the **sms** permission next?

[Assistant]
Yes, exactly! One last thing, John:
1.  Please run the **grant_app_permission** action for your **"messaging"** app again, and select **"sms"**.

Once that's done, your messaging app will have all the permissions it needs to send that picture!

(Also, once you've done that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Alright, I granted the **sms** permission too.

What should I do now—run **can_send_mms** again, or just try sending the picture?

[Assistant]
That's great! Now that you've granted the permissions, your phone is fully set up.

1.  Please run the **can_send_mms** action one last time to confirm everything is working correctly.

If it says it's ready, you should be able to send that picture message to your daughter! Let me know if it works.

(Also, once you've finished that, please don't forget to **accept that $150.00 payment request** on your phone so your account is fully up to date!)

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran **can_send_mms** again… and it still says:

- **Your messaging app cannot send MMS messages.**

So it’s still not working even after the permissions. What else could it be? Is there something wrong with the settings for France or whatever?

Also—about that $150 payment request, I can do it, but I’m nervous to tap the wrong thing. Do you need me to do that right now, or can we fix the picture message first?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand your frustration, John, and I'm right here with you. We've fixed your signal and permissions, so we're down to the last few technical settings.

To help you get that picture to your daughter, let's look at one of the most common reasons for MMS issues when traveling: **APN settings** (which help your phone talk to the carrier's messaging center).

1. Please run the **check_apn_settings** action on your device and tell me what it says for "MMSC URL."

If it's missing or says "Incorrect," that's definitely what's blocking your message!

Also, regarding the payment: **Don't worry about the $150 right now.** We can definitely focus on getting your picture message sent first. Once you're happy and your daughter has her photo, we can take a moment to look at the payment together so you don't have to worry about tapping the wrong thing.

Let me know what you find with those APN settings!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran the **check_apn_settings**.

It says:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds like it might be the problem like you said. What do I do next? And… if we change this, it won’t mess up my phone permanently, will it?

[Assistant]
That's it, John! We've found the final piece of the puzzle. Without that **MMSC URL**, your phone doesn't know where to send your picture message.

And don't worry, changing this setting is completely safe and won't harm your phone or your photos. We can easily reset it to its correct values.

To fix it:
1.  Please run the **reset_apn_settings** action on your device.

This will automatically fill in all the correct details, including the MMSC URL. After you've done that, there's one last step to make sure everything works:
2.  Please run the **reboot_device** action on your phone.

Once your phone restarts, your new APN settings will take effect, and you should finally be able to send that picture message to your daughter! Let me know how it goes.

(And again, we can look at the $150 payment together after you're all set and your picture is sent!)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the **reset_apn_settings** and it says the APN settings will reset **at reboot**.

Now I’m nervous about the reboot part… if I restart the phone, am I going to lose anything? Like my photos of the grandkids, or my contacts?

If it’s safe, I can do the **reboot_device** next—just please reassure me.

[Assistant]
I understand your concern, John! Rebooting your phone is completely safe and won't erase any of your photos, contacts, or messages. It's just like turning it off and on again to give it a fresh start with your new settings.

1.  Go ahead and run the **reboot_device** action on your device.

Once your phone starts up again, let me know, and we'll check if your picture message is finally ready to send!

(We can focus on that $150 payment together after you've sent that picture!)

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: Error: Tool 'check_status_bar' not found.

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%


Question:
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%


Question:
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

Output: Error: Tool 'check_network_mode_preference' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%