Question:
Okay, I changed the network mode to **4g_5g_preferred**.

Now my status bar shows: **excellent signal (4 bars)**, **5G**, **Data Enabled**, battery **80%**.

But I just tested MMS again and it still says my messaging app **cannot send MMS**. That’s a bit frustrating since we’ve already done roaming + SIM + network mode—what should we try next?

Output: Error: Tool 'check_apn_settings' not found.

Output: Error: Tool 'check_wifi_calling_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been happening for the past few hours: regular texts seem fine, but picture messages won’t send.

For context, I’m John Smith, and my number is 555-123-2002. I’m currently traveling abroad in France. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Roaming enabled successfully

[Assistant]
I see you're in France! I've enabled roaming for your line (555-123-2002), which is required for service abroad.

However, I also noticed that you've used 15.1 GB of your 15 GB Premium Plan data limit for this billing cycle. Since MMS messages (picture messages) require mobile data, this is likely why they aren't sending.

To get your data connectivity and MMS working again, you can refuel your data. The price for your plan is $2 per GB. How many gigabytes of data would you like to add? (You can add up to 2 GB at a time).

[User]
Thanks for checking that. Yes, that makes sense.

Please add **2 GB** of data to my line so I can get MMS working again. What do you need me to do next?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I’ve successfully added 2 GB of data to your line (555-123-2002) for $4.00, which will be charged to your next bill. I have also enabled roaming on our end for your line.

To get your MMS working again, please make sure to do the following on your phone:
1.  **Turn on Mobile Data.**
2.  **Turn on Data Roaming** (this is usually a separate setting in your phone’s cellular/network options).
3.  **Ensure Airplane Mode is OFF.**

If your picture messages still aren't sending after checking those settings, you might want to try **rebooting your device** to refresh the connection to the local network in France.

Is there anything else I can help you with?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and right now it shows:

- **Airplane Mode: ON**
- **SIM status: missing**
- **Cellular: no service**
- **Mobile Data: enabled**
- **Data Roaming: OFF**
- **Wi‑Fi: OFF**

So I’ll need to fix those settings first. Do you want me to **turn off Airplane Mode** as the next step, or should I try addressing the **“SIM missing”** message first?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let’s start by turning off **Airplane Mode** first, as that is a quick software toggle. Once that is off, you should then address the **“SIM status: missing”** error.

Here is the plan to get your cellular service back:

1.  **Turn OFF Airplane Mode:** Use the `toggle_airplane_mode()` action on your device.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action to simulate reinserting the SIM. This often resolves "Missing SIM" errors.
3.  **Turn ON Data Roaming:** Once you have cellular service back, use the `toggle_roaming()` action to ensure your data works while you're in France.

Please go ahead and turn off **Airplane Mode** first, and let me know when that's done!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Done—I turned **Airplane Mode OFF**.

My status bar now shows: **No Signal**, **Data Disabled**, battery **80%**.

What should I do next—reseat the SIM card now?

[Assistant]
Yes, exactly! Please go ahead and **reseat your SIM card** now. You can use the `reseat_sim_card()` action on your device to simulate removing and reinserting it.

Once you’ve done that, please check your **SIM status** again (using `check_sim_status()`) to see if it shows as "Active." Let me know what you find!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your SIM card is active and working.

[User]
I reseated the SIM.

Now the status bar shows: **poor signal (1 bar)**, **2G**, **Data Enabled**, battery **80%**. And **SIM status is active and working**.

Next step: should I turn **Data Roaming ON** now?

[Assistant]
Excellent! The SIM is now working and you have service.

Yes, please **turn ON Data Roaming** now using the `toggle_roaming()` action on your device. This is crucial for your mobile data (and MMS) to work while you're in France.

Also, since you're seeing a **2G** connection, that's generally not fast enough for MMS. Once you've turned on roaming, I'd suggest checking your **network mode preference** using `check_network_mode_preference()`. If it's set to "2G," we'll need to change it to something faster (like "4G/5G preferred") so your picture messages can send smoothly.

Go ahead and turn on **Data Roaming** first!

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Network Mode Preference: 2g_only

[User]
Data Roaming is now **ON**. Status bar still shows **1 bar**, **2G**, **Data Enabled**.

I also checked the network mode preference, and it’s set to **2g_only**.

Do you want me to change it to **4g_5g_preferred**?

[Assistant]
Yes, please! MMS won't work on 2G. Go ahead and change your network mode preference to **4g_5g_preferred** using the `set_network_mode_preference(mode="4g_5g_preferred")` action on your device.

That should help your phone find a faster connection (like 4G or 5G) which is necessary for those picture messages to send. Let me know when that's done and if your signal or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been happening for the past few hours: regular texts seem fine, but picture messages won’t send.

For context, I’m John Smith, and my number is 555-123-2002. I’m currently traveling abroad in France. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Roaming enabled successfully

[Assistant]
I see you're in France! I've enabled roaming for your line (555-123-2002), which is required for service abroad.

However, I also noticed that you've used 15.1 GB of your 15 GB Premium Plan data limit for this billing cycle. Since MMS messages (picture messages) require mobile data, this is likely why they aren't sending.

To get your data connectivity and MMS working again, you can refuel your data. The price for your plan is $2 per GB. How many gigabytes of data would you like to add? (You can add up to 2 GB at a time).

[User]
Thanks for checking that. Yes, that makes sense.

Please add **2 GB** of data to my line so I can get MMS working again. What do you need me to do next?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I’ve successfully added 2 GB of data to your line (555-123-2002) for $4.00, which will be charged to your next bill. I have also enabled roaming on our end for your line.

To get your MMS working again, please make sure to do the following on your phone:
1.  **Turn on Mobile Data.**
2.  **Turn on Data Roaming** (this is usually a separate setting in your phone’s cellular/network options).
3.  **Ensure Airplane Mode is OFF.**

If your picture messages still aren't sending after checking those settings, you might want to try **rebooting your device** to refresh the connection to the local network in France.

Is there anything else I can help you with?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and right now it shows:

- **Airplane Mode: ON**
- **SIM status: missing**
- **Cellular: no service**
- **Mobile Data: enabled**
- **Data Roaming: OFF**
- **Wi‑Fi: OFF**

So I’ll need to fix those settings first. Do you want me to **turn off Airplane Mode** as the next step, or should I try addressing the **“SIM missing”** message first?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let’s start by turning off **Airplane Mode** first, as that is a quick software toggle. Once that is off, you should then address the **“SIM status: missing”** error.

Here is the plan to get your cellular service back:

1.  **Turn OFF Airplane Mode:** Use the `toggle_airplane_mode()` action on your device.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action to simulate reinserting the SIM. This often resolves "Missing SIM" errors.
3.  **Turn ON Data Roaming:** Once you have cellular service back, use the `toggle_roaming()` action to ensure your data works while you're in France.

Please go ahead and turn off **Airplane Mode** first, and let me know when that's done!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Done—I turned **Airplane Mode OFF**.

My status bar now shows: **No Signal**, **Data Disabled**, battery **80%**.

What should I do next—reseat the SIM card now?

[Assistant]
Yes, exactly! Please go ahead and **reseat your SIM card** now. You can use the `reseat_sim_card()` action on your device to simulate removing and reinserting it.

Once you’ve done that, please check your **SIM status** again (using `check_sim_status()`) to see if it shows as "Active." Let me know what you find!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your SIM card is active and working.

[User]
I reseated the SIM.

Now the status bar shows: **poor signal (1 bar)**, **2G**, **Data Enabled**, battery **80%**. And **SIM status is active and working**.

Next step: should I turn **Data Roaming ON** now?

[Assistant]
Excellent! The SIM is now working and you have service.

Yes, please **turn ON Data Roaming** now using the `toggle_roaming()` action on your device. This is crucial for your mobile data (and MMS) to work while you're in France.

Also, since you're seeing a **2G** connection, that's generally not fast enough for MMS. Once you've turned on roaming, I'd suggest checking your **network mode preference** using `check_network_mode_preference()`. If it's set to "2G," we'll need to change it to something faster (like "4G/5G preferred") so your picture messages can send smoothly.

Go ahead and turn on **Data Roaming** first!

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Network Mode Preference: 2g_only

[User]
Data Roaming is now **ON**. Status bar still shows **1 bar**, **2G**, **Data Enabled**.

I also checked the network mode preference, and it’s set to **2g_only**.

Do you want me to change it to **4g_5g_preferred**?

[Assistant]
Yes, please! MMS won't work on 2G. Go ahead and change your network mode preference to **4g_5g_preferred** using the `set_network_mode_preference(mode="4g_5g_preferred")` action on your device.

That should help your phone find a faster connection (like 4G or 5G) which is necessary for those picture messages to send. Let me know when that's done and if your signal or network type changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours: regular texts go through, but MMS won’t send.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I can do those steps, but I can only change **one thing at a time** on my end.

Which should I do first:

1) Switch the **network mode** to **4G/5G preferred**,
2) Turn **Mobile Data** ON, or
3) Turn **Data Roaming** ON?

Also—yes, please go ahead and apply the **2GB refuel ($4.00)** once you’re ready.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours: regular texts go through, but MMS won’t send.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked into your account, John. I found a couple of things that are likely preventing your MMS messages from sending while you're in France:

1.  **International Roaming:** Your line was not enabled for international roaming. I have just enabled that for you at no extra cost, so your phone can now connect to networks in France.
2.  **Data Limit:** You have reached your plan's monthly data limit (you've used 15.1 GB out of 15.0 GB). Since MMS requires a mobile data connection, this is the main reason they aren't going through.

To get your data working again, you have two options:
*   **Refuel Data:** You can add more data for the remainder of your billing cycle. The cost for your plan is **$2.00 per GB** (up to a maximum of 2GB).
*   **Change Plan:** You could switch to a plan with a higher data limit.

Also, please make sure that **Data Roaming** is turned **ON** in your phone's settings.

Would you like to refuel some data now, or would you like to hear about our other plan options?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Thanks—please **don’t change my plan**. I’m fine with doing a **data refuel (up to 2.0 GB)** if that’s what it takes.

Before we do that, I checked my phone’s network status and it shows a few problems right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service**
- **Mobile Data: No**
- **Data Roaming: No**
- **Wi‑Fi: Off**

What would you like me to do first—turn off **Airplane Mode**, or should I address the **SIM missing** message first?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It's best to address **Airplane Mode** first. Please turn it **OFF**.

When Airplane Mode is ON, it automatically disables all wireless communication, including cellular service and mobile data, which is likely why you're seeing "No Service" and "Mobile Data: No."

Once you've turned Airplane Mode OFF, please let me know if your phone is able to find a network and if the "SIM card missing" message persists. If it does still show as missing, the next step will be to **reseat your SIM card** (remove it and put it back in) to make sure it's properly connected.

I'm standing by to help with the data refuel as soon as we've restored your connection!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is **OFF** now.

After turning it off, my phone still shows:
- **SIM Card Status: missing**
- **No service / no signal**
- **Mobile data: disabled**
- **Data roaming: off**

So yes—the **SIM missing** message is still there and it’s not finding a network. Should I go ahead and **reseat the SIM card** next?

[Assistant]
Yes, please go ahead and **reseat your SIM card**. Carefully remove it from your phone and then reinsert it to ensure it's sitting correctly in the tray.

Often, the "SIM card missing" message is just a result of the card shifting slightly, which prevents the phone from connecting to the network.

Once you've done that, please check your phone again and let me know:
1.  Does it still say "SIM Card Status: missing"?
2.  Do you see any signal bars now (e.g., "Fair", "Good", "Excellent")?
3.  Are you seeing a network type like "4G" or "5G" in the status bar?

I'll be here waiting for your update!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I reseated the SIM.

Here’s what I see now:
1. **SIM Card Status:** **active** (so it’s no longer missing)
2. **Signal bars:** yes, but it’s **poor**
3. **Network type:** it’s showing **2G**

Mobile data is still **disabled** and **data roaming is off** at the moment.

What should I turn on next—**Data Roaming** first, or **Mobile Data** first?

[Tool] Error: Tool 'set_network_mode_preference' not found.

[Assistant]
It's great to see your SIM card is active again! Since you're traveling abroad and seeing a **2G** connection, that's likely not enough for MMS messages or most modern mobile data.

Here's what you should do next:
1.  **Change Network Mode Preference:** In your phone's network settings, please change the preferred network mode to **4G/5G Preferred** (it might also be labeled as "LTE/NR"). 2G is very slow and often doesn't support MMS reliably.
2.  **Turn ON Mobile Data:** This is the main switch that tells your phone it's allowed to use cellular data.
3.  **Turn ON Data Roaming:** Since you're in France, this is essential to allow your phone to use those French networks.

Once you've done those three things, let's proceed with the **2GB data refuel**. The cost will be **$4.00 ($2.00 per GB)**, and it will be added to your next bill.

Would you like me to go ahead and apply that 2GB refuel now so that your data connection is fully restored as soon as you turn those settings on?

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours: regular texts go through, but MMS won’t send.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked into your account, John. I found a couple of things that are likely preventing your MMS messages from sending while you're in France:

1.  **International Roaming:** Your line was not enabled for international roaming. I have just enabled that for you at no extra cost, so your phone can now connect to networks in France.
2.  **Data Limit:** You have reached your plan's monthly data limit (you've used 15.1 GB out of 15.0 GB). Since MMS requires a mobile data connection, this is the main reason they aren't going through.

To get your data working again, you have two options:
*   **Refuel Data:** You can add more data for the remainder of your billing cycle. The cost for your plan is **$2.00 per GB** (up to a maximum of 2GB).
*   **Change Plan:** You could switch to a plan with a higher data limit.

Also, please make sure that **Data Roaming** is turned **ON** in your phone's settings.

Would you like to refuel some data now, or would you like to hear about our other plan options?

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Thanks—please **don’t change my plan**. I’m fine with doing a **data refuel (up to 2.0 GB)** if that’s what it takes.

Before we do that, I checked my phone’s network status and it shows a few problems right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular: no service**
- **Mobile Data: No**
- **Data Roaming: No**
- **Wi‑Fi: Off**

What would you like me to do first—turn off **Airplane Mode**, or should I address the **SIM missing** message first?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It's best to address **Airplane Mode** first. Please turn it **OFF**.

When Airplane Mode is ON, it automatically disables all wireless communication, including cellular service and mobile data, which is likely why you're seeing "No Service" and "Mobile Data: No."

Once you've turned Airplane Mode OFF, please let me know if your phone is able to find a network and if the "SIM card missing" message persists. If it does still show as missing, the next step will be to **reseat your SIM card** (remove it and put it back in) to make sure it's properly connected.

I'm standing by to help with the data refuel as soon as we've restored your connection!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is **OFF** now.

After turning it off, my phone still shows:
- **SIM Card Status: missing**
- **No service / no signal**
- **Mobile data: disabled**
- **Data roaming: off**

So yes—the **SIM missing** message is still there and it’s not finding a network. Should I go ahead and **reseat the SIM card** next?

[Assistant]
Yes, please go ahead and **reseat your SIM card**. Carefully remove it from your phone and then reinsert it to ensure it's sitting correctly in the tray.

Often, the "SIM card missing" message is just a result of the card shifting slightly, which prevents the phone from connecting to the network.

Once you've done that, please check your phone again and let me know:
1.  Does it still say "SIM Card Status: missing"?
2.  Do you see any signal bars now (e.g., "Fair", "Good", "Excellent")?
3.  Are you seeing a network type like "4G" or "5G" in the status bar?

I'll be here waiting for your update!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I reseated the SIM.

Here’s what I see now:
1. **SIM Card Status:** **active** (so it’s no longer missing)
2. **Signal bars:** yes, but it’s **poor**
3. **Network type:** it’s showing **2G**

Mobile data is still **disabled** and **data roaming is off** at the moment.

What should I turn on next—**Data Roaming** first, or **Mobile Data** first?

[Tool] Error: Tool 'set_network_mode_preference' not found.

[Assistant]
It's great to see your SIM card is active again! Since you're traveling abroad and seeing a **2G** connection, that's likely not enough for MMS messages or most modern mobile data.

Here's what you should do next:
1.  **Change Network Mode Preference:** In your phone's network settings, please change the preferred network mode to **4G/5G Preferred** (it might also be labeled as "LTE/NR"). 2G is very slow and often doesn't support MMS reliably.
2.  **Turn ON Mobile Data:** This is the main switch that tells your phone it's allowed to use cellular data.
3.  **Turn ON Data Roaming:** Since you're in France, this is essential to allow your phone to use those French networks.

Once you've done those three things, let's proceed with the **2GB data refuel**. The cost will be **$4.00 ($2.00 per GB)**, and it will be added to your next bill.

Would you like me to go ahead and apply that 2GB refuel now so that your data connection is fully restored as soon as you turn those settings on?


Question:
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!


Question:
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

Output: Payment request sent to the customer for bill B1002

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?


Question:
Alright, I see the payment request on my phone, and I went ahead and paid it — it shows **$150.00 paid for bill B1002**.

But the picture messages still aren’t working yet. I just checked, and my messaging app **still cannot send MMS**.

What should I do next? Do you want me to reboot the phone now? I’m still a bit anxious about messing something up.

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) in my regular texting app. Regular texts seem fine, but photos just won’t go through.

I’m also traveling right now — I’m currently in France — and my number is **555-123-2002**. What do I need to do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, thanks for reaching out. I'd be happy to help you with those picture messages!

I've taken a look at your account, and it looks like you've currently used **15.1 GB** of data on your Premium Plan, which has a monthly limit of **15 GB**. Since you've reached your data limit, your mobile data connection has been restricted.

MMS (picture messages) requires a mobile data connection to send and receive files, which is why your regular texts (SMS) are still working while photos are not.

To get your data back up and running while you're in France, you have two options:

1. **Refuel your data**: You can add up to **2 GB** of extra data to your current cycle. The cost for refueling on your plan is **$2.00 per GB**.
2. **Change your plan**: We can move you to a plan with a higher data limit if you're finding 15 GB isn't quite enough.

Would you like to refuel some data now, or would you prefer to see our other plan options?

Also, just a quick heads-up: I noticed that your most recent bill (B1002 for $150.00) was due on February 19th and is currently outstanding. You might want to take care of that soon to avoid any potential service interruptions!

[User]
Oh… okay, that actually makes sense, I guess. I didn’t realize picture messages used the data like that.

I don’t want to change my plan right now (that gets a bit overwhelming for me), but I *am* willing to add the extra data if that will get my photo messages working again.

Can we please do the **2.0 GB refuel**?

And about that bill you mentioned—if I refuel the data, will it still go through even though the bill is outstanding? I’m a little worried something will shut off while I’m here in France.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
Great! I've successfully refueled **2.0 GB** of data for your line (**555-123-2002**). A charge of **$4.00** will be added to your next bill. Your picture messages should start working again shortly—you might want to reboot your device just to make sure the connection refreshes.

To answer your concern about the outstanding bill: Yes, the data refuel went through even though the bill is outstanding, but I would highly recommend taking care of that overdue amount while you're traveling. Since it was due on **February 19th**, your account is currently at risk of being suspended for non-payment, which would definitely cause your service to shut off while you're in France.

The total amount due is **$150.00**. If you'd like, I can send a payment request to your phone right now so you can pay it quickly and keep your service active and worry-free. Would you like me to do that?

[User]
Okay… thank you for adding the 2.0 GB.

But I’m really nervous about **rebooting**—will that **delete any of my photos** of my grandkids or anything like that? I’m not very good with this stuff.

Also, do I *have* to reboot, or should I try sending a picture message first and only reboot if it still won’t send?

And yes, please go ahead and **send the payment request** to my phone so I can try to pay that $150.00 and not have things shut off while I’m in France.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I completely understand being nervous about your photos—don't worry at all! **Rebooting your phone is just like turning it off and then back on again. It will NOT delete your photos, messages, or any of your grandkids' pictures.** It simply helps the phone reconnect to the network so it knows you have that extra 2.0 GB of data.

You can definitely try sending a picture message first without rebooting! If it goes through, you're all set. If it still doesn't send, then a simple reboot should do the trick.

I have also **sent the payment request for $150.00** to your phone for that overdue bill. To complete the payment, you can check your payment requests using the **check_payment_request** tool on your device. Once that's paid, we won't have to worry about your service being interrupted while you're enjoying France!

Is there anything else I can help you with today?

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Tool] Your messaging app cannot send MMS messages.