Question:
Here’s what I found:

1) **APN/MMSC:**
- APN name: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is listed)

2) **Wi‑Fi Calling:** it’s currently **ON**.

3) **App permissions:** I tried checking permissions for **“Messages”**, but my phone says **App “Messages” not found**. (In my installed apps list I see **“messaging”** and **“browser”**.)

Do you want me to turn **Wi‑Fi Calling OFF** next, and then try sending an MMS again?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
It's great that you've got a strong 5G signal now! Since MMS is still not sending, there are a few more settings we should check on your phone that commonly cause this issue:

1.  **APN Settings (MMSC URL):** MMS requires specific "Access Point Name" settings to work. Could you check if your APN settings are correct, specifically if there is a **"MMSC URL"** listed? If it's missing or says "Incorrect," you might need to reset your APN settings to default and then reboot your device.
2.  **Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Could you check if **Wi-Fi Calling** is currently turned ON? If it is, try turning it OFF.
3.  **App Permissions:** Does your messaging app have all the necessary permissions? Please check if it has permission to access **"Storage"** and **"SMS."**

Please let me know what you find for each of these!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Wi-Fi Calling is currently turned ON.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'Messages' not found on this phone.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
It's great that you've got a strong 5G signal now! Since MMS is still not sending, there are a few more settings we should check on your phone that commonly cause this issue:

1.  **APN Settings (MMSC URL):** MMS requires specific "Access Point Name" settings to work. Could you check if your APN settings are correct, specifically if there is a **"MMSC URL"** listed? If it's missing or says "Incorrect," you might need to reset your APN settings to default and then reboot your device.
2.  **Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Could you check if **Wi-Fi Calling** is currently turned ON? If it is, try turning it OFF.
3.  **App Permissions:** Does your messaging app have all the necessary permissions? Please check if it has permission to access **"Storage"** and **"SMS."**

Please let me know what you find for each of these!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Wi-Fi Calling is currently turned ON.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'Messages' not found on this phone.


Question:
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I’m getting a bit lost—when you say check **permissions** and then check **Wi‑Fi Calling**, that sounds like two different things, and I’m afraid I’ll tap the wrong thing.

Which one do you want me to do first: **(1) the messaging app permissions** or **(2) Wi‑Fi Calling**?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I'm sorry to hear you're having trouble sending picture messages. I can definitely help you with that.

First, I've checked your account and everything looks active for your line 555-123-2002, and you still have plenty of data left on your plan.

To help me figure out what's going on, could you please tell me if you're able to browse the internet or use other apps that require data right now? Also, if you look at the top of your phone screen in the status bar, do you see the "Data Enabled" icon or any other icons like 5G or 4G?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
I tried to check, and I think I found something important.

- I *can’t* browse the internet right now — the speed test wouldn’t even run because it says there’s **no connection**.
- At the very top of my screen, I see an **Airplane Mode** airplane symbol, and the battery is around **80%**.
- My phone also shows **no cellular service**, and **Wi‑Fi is off**.

Does that mean Airplane Mode being on is what’s stopping my picture messages? If so, can you tell me the safest way to turn it off without messing anything up (I’m worried about my photos).

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, John, that's exactly what's going on! When Airplane Mode is on, your phone's cellular and Wi‑Fi radios are completely disabled. This is why you're unable to browse the internet, send picture messages, or even make calls.

Turning off Airplane Mode is perfectly safe and will not affect any of your photos or other data on your phone. It simply re-establishes your connection to the cellular network.

To fix this, please follow these steps on your phone:
1. Swipe down from the top of your screen to open the Quick Settings panel.
2. Find the icon with the airplane symbol and tap it to turn Airplane Mode **OFF**.
3. Once you do that, wait a few moments for your phone to reconnect to the network (you should see signal bars reappear).

After you've done that, could you try sending that picture message again and let me know if it goes through?

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Airplane Mode OFF**. Now at the top I can see **good signal bars**, **5G**, and it says **Data Enabled** (battery still about **80%**).

But I tried the picture message again (MMS), and it **still won’t send** — my phone says my messaging app **cannot send MMS messages**.

I’m a little frustrated because I really thought that would fix it… what do I do next?

[Assistant]
I understand your frustration, John. Since you have a signal and 5G now, we've cleared the biggest hurdle!

The message you're seeing—that your messaging app cannot send MMS—often means the app is missing a specific "permission" it needs to handle those files, or there's a setting that needs to be refreshed.

Let's try these steps:

1.  **Check App Permissions**: On your phone, go to your app settings and look for your messaging app. Make sure it has permission for both **Storage** and **SMS**. If they aren't allowed, please grant those permissions.
2.  **Check Wi-Fi Calling**: Even though your Wi-Fi is off, sometimes having the "Wi-Fi Calling" feature enabled in your settings can interfere with MMS. Could you check your phone settings to see if **Wi-Fi Calling** is currently **ON**? If it is, please try turning it **OFF** temporarily.

Could you let me know what you find for those two things? Once we check these, we'll try one more quick network reset if needed.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I'm sorry to hear you're having trouble sending picture messages. I can definitely help you with that.

First, I've checked your account and everything looks active for your line 555-123-2002, and you still have plenty of data left on your plan.

To help me figure out what's going on, could you please tell me if you're able to browse the internet or use other apps that require data right now? Also, if you look at the top of your phone screen in the status bar, do you see the "Data Enabled" icon or any other icons like 5G or 4G?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
I tried to check, and I think I found something important.

- I *can’t* browse the internet right now — the speed test wouldn’t even run because it says there’s **no connection**.
- At the very top of my screen, I see an **Airplane Mode** airplane symbol, and the battery is around **80%**.
- My phone also shows **no cellular service**, and **Wi‑Fi is off**.

Does that mean Airplane Mode being on is what’s stopping my picture messages? If so, can you tell me the safest way to turn it off without messing anything up (I’m worried about my photos).

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, John, that's exactly what's going on! When Airplane Mode is on, your phone's cellular and Wi‑Fi radios are completely disabled. This is why you're unable to browse the internet, send picture messages, or even make calls.

Turning off Airplane Mode is perfectly safe and will not affect any of your photos or other data on your phone. It simply re-establishes your connection to the cellular network.

To fix this, please follow these steps on your phone:
1. Swipe down from the top of your screen to open the Quick Settings panel.
2. Find the icon with the airplane symbol and tap it to turn Airplane Mode **OFF**.
3. Once you do that, wait a few moments for your phone to reconnect to the network (you should see signal bars reappear).

After you've done that, could you try sending that picture message again and let me know if it goes through?

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I turned **Airplane Mode OFF**. Now at the top I can see **good signal bars**, **5G**, and it says **Data Enabled** (battery still about **80%**).

But I tried the picture message again (MMS), and it **still won’t send** — my phone says my messaging app **cannot send MMS messages**.

I’m a little frustrated because I really thought that would fix it… what do I do next?

[Assistant]
I understand your frustration, John. Since you have a signal and 5G now, we've cleared the biggest hurdle!

The message you're seeing—that your messaging app cannot send MMS—often means the app is missing a specific "permission" it needs to handle those files, or there's a setting that needs to be refreshed.

Let's try these steps:

1.  **Check App Permissions**: On your phone, go to your app settings and look for your messaging app. Make sure it has permission for both **Storage** and **SMS**. If they aren't allowed, please grant those permissions.
2.  **Check Wi-Fi Calling**: Even though your Wi-Fi is off, sometimes having the "Wi-Fi Calling" feature enabled in your settings can interfere with MMS. Could you check your phone settings to see if **Wi-Fi Calling** is currently **ON**? If it is, please try turning it **OFF** temporarily.

Could you let me know what you find for those two things? Once we check these, we'll try one more quick network reset if needed.


Question:
Hi—I'm having an issue with my phone service. I haven’t been able to send MMS (picture messages) from my messaging app for the past few hours.

I’m John Smith, and my number is **555-123-2002**. I’m currently **abroad in France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: Roaming enabled successfully

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

Output: {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Let’s go with **Option 1 (refuel)** — please add **2.0 GB** of data to my line (**555-123-2002**).

I don’t want to change my plan. Can you send me the **payment request** for the **$4.00** so I can approve it? After that, tell me when to reboot and I’ll try sending an MMS again.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having an issue with my phone service. I haven’t been able to send MMS (picture messages) from my messaging app for the past few hours.

I’m John Smith, and my number is **555-123-2002**. I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant]
Hello John, I've looked into your account and identified two factors that are likely preventing you from sending MMS messages while in France.

First, roaming was not enabled for your line, so I have now enabled it for you at no additional cost.

Second, your data usage for the current billing cycle is at **15.1 GB**, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data—which MMS requires—is automatically restricted.

To restore your data connectivity, you have two options:
1. **Refuel your data:** You can add more data to your current plan at a cost of **$2.00 per GB**. How much data would you like to add?
2. **Upgrade your plan:** You could switch to our **Unlimited Plus** plan for **$85.00 per month**, which offers virtually unlimited data (999 GB limit).

Which option would you prefer? Once we resolve the data issue, you should be able to send picture messages again after a quick device reboot.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having an issue with my phone service. I haven’t been able to send MMS (picture messages) from my messaging app for the past few hours.

I’m John Smith, and my number is **555-123-2002**. I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant]
Hello John, I've looked into your account and identified two factors that are likely preventing you from sending MMS messages while in France.

First, roaming was not enabled for your line, so I have now enabled it for you at no additional cost.

Second, your data usage for the current billing cycle is at **15.1 GB**, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data—which MMS requires—is automatically restricted.

To restore your data connectivity, you have two options:
1. **Refuel your data:** You can add more data to your current plan at a cost of **$2.00 per GB**. How much data would you like to add?
2. **Upgrade your plan:** You could switch to our **Unlimited Plus** plan for **$85.00 per month**, which offers virtually unlimited data (999 GB limit).

Which option would you prefer? Once we resolve the data issue, you should be able to send picture messages again after a quick device reboot.


Question:
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_apn_settings' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.


Question:
Wi‑Fi Calling was **ON**. I turned it **OFF**. Status bar still shows **Excellent signal**, **5G**, **Data Enabled** (battery **80%**).

But MMS still **won’t send**.

What else can we try?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran the SIM reseat. Now my status bar shows **poor signal**, **2G**, and still **Data Disabled** (battery **80%**).

I tried sending an MMS again and it **still can’t send**.

What should I do next—should I turn mobile data on with the **toggle_data** action?

[Tool] Error: Tool 'toggle_data' not found.

[Assistant]
Yes, please use the **toggle_data** action on your device now!

With mobile data turned **ON**, your phone should be able to connect to the carrier's mobile data network, which is required for sending and receiving MMS messages.

After you run it, please check your status bar and see if **Data Disabled** has changed to "Data Enabled" or a similar message.

If the MMS still won't send after that, let's check your network mode preference next! It looks like you're currently connected to a **2G** network, which might not be fast enough for MMS.

Try that and let me know the results!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned mobile data on. Now the status bar shows **poor signal**, **2G**, and **Data Enabled** (battery **80%**).

But MMS still **won’t send** when I try.

You mentioned checking the network mode preference next—what should I do?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your network mode preference.

Please use the **check_network_mode_preference** action on your device and let me know what it shows.

If it's set to "2G," it's likely not fast enough for MMS. If so, please try the **set_network_mode_preference** action and set it to `"4g_5g_preferred"` instead.

Let's try that next and let me know the results!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked it—my network mode preference was **2g_only**. I changed it to **4g_5g_preferred**.

Now my status bar shows **Excellent signal**, **5G**, and **Data Enabled** (battery **80%**). But when I try, MMS still **can’t send**.

What should we try next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your APN (Access Point Name) settings.

Please run the **check_apn_settings** action on your device and let me know what it shows.

Specifically, we're looking for the **MMSC URL**, which is the server that handles MMS messages. If it's missing or incorrect, it could be why your picture messages aren't going through.

Let's try that next and let me know what you see!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

Sounds like that might be the problem. What do you want me to change it to?

[Assistant]
That is definitely the problem! The MMSC URL is essential for your phone to know where to send picture messages.

To fix this, please follow these steps:

1.  Use the **reset_apn_settings** action on your device. This will restore the default carrier settings, including the correct MMSC URL.
2.  After the reset is complete, you must **reboot_device**. A restart is required for these network changes to take effect.

Once your phone has restarted, please try sending an MMS again and let me know if it works!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted. When I check APN now, the **MMSC URL is set to**:

- **http://mms.carrier.com/mms/wapenc**

So that part looks fixed. But I tried sending an MMS again and it **still can’t send**.

What should we check next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your Wi-Fi Calling status.

Please run the **check_wifi_calling_status** action on your device and let me know what it shows.

If it's turned **ON**, it might be interfering with your MMS messages. If so, please try the **toggle_wifi_calling** action to turn it **OFF**.

Let's try that next and let me know the results!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran the SIM reseat. Now my status bar shows **poor signal**, **2G**, and still **Data Disabled** (battery **80%**).

I tried sending an MMS again and it **still can’t send**.

What should I do next—should I turn mobile data on with the **toggle_data** action?

[Tool] Error: Tool 'toggle_data' not found.

[Assistant]
Yes, please use the **toggle_data** action on your device now!

With mobile data turned **ON**, your phone should be able to connect to the carrier's mobile data network, which is required for sending and receiving MMS messages.

After you run it, please check your status bar and see if **Data Disabled** has changed to "Data Enabled" or a similar message.

If the MMS still won't send after that, let's check your network mode preference next! It looks like you're currently connected to a **2G** network, which might not be fast enough for MMS.

Try that and let me know the results!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned mobile data on. Now the status bar shows **poor signal**, **2G**, and **Data Enabled** (battery **80%**).

But MMS still **won’t send** when I try.

You mentioned checking the network mode preference next—what should I do?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your network mode preference.

Please use the **check_network_mode_preference** action on your device and let me know what it shows.

If it's set to "2G," it's likely not fast enough for MMS. If so, please try the **set_network_mode_preference** action and set it to `"4g_5g_preferred"` instead.

Let's try that next and let me know the results!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked it—my network mode preference was **2g_only**. I changed it to **4g_5g_preferred**.

Now my status bar shows **Excellent signal**, **5G**, and **Data Enabled** (battery **80%**). But when I try, MMS still **can’t send**.

What should we try next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your APN (Access Point Name) settings.

Please run the **check_apn_settings** action on your device and let me know what it shows.

Specifically, we're looking for the **MMSC URL**, which is the server that handles MMS messages. If it's missing or incorrect, it could be why your picture messages aren't going through.

Let's try that next and let me know what you see!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

Sounds like that might be the problem. What do you want me to change it to?

[Assistant]
That is definitely the problem! The MMSC URL is essential for your phone to know where to send picture messages.

To fix this, please follow these steps:

1.  Use the **reset_apn_settings** action on your device. This will restore the default carrier settings, including the correct MMSC URL.
2.  After the reset is complete, you must **reboot_device**. A restart is required for these network changes to take effect.

Once your phone has restarted, please try sending an MMS again and let me know if it works!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted. When I check APN now, the **MMSC URL is set to**:

- **http://mms.carrier.com/mms/wapenc**

So that part looks fixed. But I tried sending an MMS again and it **still can’t send**.

What should we check next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your Wi-Fi Calling status.

Please run the **check_wifi_calling_status** action on your device and let me know what it shows.

If it's turned **ON**, it might be interfering with your MMS messages. If so, please try the **toggle_wifi_calling** action to turn it **OFF**.

Let's try that next and let me know the results!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'can_send_mms' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Roaming enabled successfully

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?