Question:
Yes—please do both.

1) Enable international roaming on my line.
2) Refuel **2.0 GB** (I don’t want to change my plan—just add the refuel).

Go ahead and process it and let me know when it’s active so I can test the speed.

Output: Roaming enabled successfully

Explanation: I'll enable roaming and refuel 2 GB of data for you right now.

Output: {"message": "Successfully added 2.0 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I really need it to be *excellent* speed (I don’t have Wi‑Fi access).

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. What can we do to fix this?

[Assistant] I'd be happy to help you troubleshoot your mobile data issues, John. Since you're abroad in France, this could be related to roaming settings or other factors. Let me first pull up your account to investigate.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant] I found your account. Now let me check the details of your line and its roaming status, as well as your current data usage.

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1001", "data_used_gb": "3.2", "data_limit_gb": "5.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] I see that line L1001 has phone number 555-123-2001, not 555-123-2002. Let me check the other lines to find the one associated with your phone number.

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant] I found your line (L1002 with phone number 555-123-2002). Let me also check your plan details and data usage for this line:

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've identified the issues with your mobile data, John. There are actually **two problems** affecting your connection:

### 1. **Data Roaming is NOT Enabled**
Since you're in France (outside your home network), your line needs international roaming to be enabled. Currently, roaming is **disabled** on your line, which would prevent data from working abroad.

### 2. **Data Plan Limit Reached**
You've used **15.1 GB** out of your **15.0 GB** limit on your Premium Plan. This means you've exceeded your data allowance, which causes data connectivity to be lost or severely limited.

---

**Here's what we can do to fix this:**

**Step 1 - Enable Roaming:** I can enable international roaming on your line at no cost so you can use data in France.

**Step 2 - Refuel Data:** Since you've exceeded your limit, you'll need to add more data. Your plan allows data refueling at **$2.00 per GB**, and you can add up to **2 GB** at a time.

Would you like me to:
1. Enable roaming on your line?
2. Refuel your data? If so, how many GB would you like to add (up to 2 GB)?

Please confirm and I'll get this sorted for you right away!

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It’s either extremely slow or it just stops working altogether, and I really need it to be *excellent* speed (I don’t have Wi‑Fi access).

I’m John Smith, phone number **555-123-2002**, and I’m currently abroad in **France**. What can we do to fix this?

[Assistant] I'd be happy to help you troubleshoot your mobile data issues, John. Since you're abroad in France, this could be related to roaming settings or other factors. Let me first pull up your account to investigate.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant] I found your account. Now let me check the details of your line and its roaming status, as well as your current data usage.

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1001", "data_used_gb": "3.2", "data_limit_gb": "5.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] I see that line L1001 has phone number 555-123-2001, not 555-123-2002. Let me check the other lines to find the one associated with your phone number.

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant] I found your line (L1002 with phone number 555-123-2002). Let me also check your plan details and data usage for this line:

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've identified the issues with your mobile data, John. There are actually **two problems** affecting your connection:

### 1. **Data Roaming is NOT Enabled**
Since you're in France (outside your home network), your line needs international roaming to be enabled. Currently, roaming is **disabled** on your line, which would prevent data from working abroad.

### 2. **Data Plan Limit Reached**
You've used **15.1 GB** out of your **15.0 GB** limit on your Premium Plan. This means you've exceeded your data allowance, which causes data connectivity to be lost or severely limited.

---

**Here's what we can do to fix this:**

**Step 1 - Enable Roaming:** I can enable international roaming on your line at no cost so you can use data in France.

**Step 2 - Refuel Data:** Since you've exceeded your limit, you'll need to add more data. Your plan allows data refueling at **$2.00 per GB**, and you can add up to **2 GB** at a time.

Would you like me to:
1. Enable roaming on your line?
2. Refuel your data? If so, how many GB would you like to add (up to 2 GB)?

Please confirm and I'll get this sorted for you right away!


Question:
Hi there—I'm having a problem with my mobile data. It keeps getting very slow or just stops working entirely.

I’m currently traveling abroad in France and I don’t have access to Wi‑Fi, so I really need my phone data to be **excellent speed**—nothing less. Can you help me fix it?

My name is John Smith and my number is 555-123-2002.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Thanks—go ahead and add **2GB** ($4.00). I’m OK with refueling up to 2GB, I just don’t want to change my plan.

On my phone right now, I checked my network status and it shows:
- **Airplane Mode: ON**
- **Cellular: no service**
- **Mobile Data: OFF**
- **Data Roaming: OFF**
- **Wi‑Fi: OFF / not connected**

Do you want me to turn off Airplane Mode first, or do the payment/refuel first?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having a problem with my mobile data. It keeps getting very slow or just stops working entirely.

I’m currently traveling abroad in France and I don’t have access to Wi‑Fi, so I really need my phone data to be **excellent speed**—nothing less. Can you help me fix it?

My name is John Smith and my number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
{
  "message": "Thanks, John—found your account and the line ending in **2002**.\n\nYour **Premium Plan (15GB/month)** has been exceeded: you’ve used **15.1GB out of 15.0GB** (cycle ends **2025-02-28**). When the plan limit is exceeded, mobile data can become **very slow or stop working**.\n\nI can restore data by adding a one-time **data refuel** (max **2GB**) at **$2.00 per GB**:\n- 1GB = $2.00\n- 2GB = $4.00\n\nHow much would you like to add (1GB or 2GB)?\n\nAlso, since you’re in France: your line is already **roaming-enabled**, but please confirm on your phone that **Data Roaming is ON** (Settings → Cellular/Mobile Data → Data Roaming). If you turn it on/off and reboot, it can help once you have available data again."
}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having a problem with my mobile data. It keeps getting very slow or just stops working entirely.

I’m currently traveling abroad in France and I don’t have access to Wi‑Fi, so I really need my phone data to be **excellent speed**—nothing less. Can you help me fix it?

My name is John Smith and my number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
{
  "message": "Thanks, John—found your account and the line ending in **2002**.\n\nYour **Premium Plan (15GB/month)** has been exceeded: you’ve used **15.1GB out of 15.0GB** (cycle ends **2025-02-28**). When the plan limit is exceeded, mobile data can become **very slow or stop working**.\n\nI can restore data by adding a one-time **data refuel** (max **2GB**) at **$2.00 per GB**:\n- 1GB = $2.00\n- 2GB = $4.00\n\nHow much would you like to add (1GB or 2GB)?\n\nAlso, since you’re in France: your line is already **roaming-enabled**, but please confirm on your phone that **Data Roaming is ON** (Settings → Cellular/Mobile Data → Data Roaming). If you turn it on/off and reboot, it can help once you have available data again."
}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No


Question:
Hi… I’m John Smith. My phone number is **555-123-2002**. I’m **in France right now**, and my **mobile data keeps going very slow or just stops working**.

I don’t have Wi‑Fi here, so I really need the internet on my phone to be **excellent speed**, not just “okay.” Can you help me get it working properly?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: Roaming enabled successfully

Explanation:
I found your account, John. I can see you have line L1002 with phone number 555-123-2002, which is the line you're using.

I notice that **roaming is currently disabled** on your line. Since you're in France (outside your home network), you need roaming enabled to use mobile data abroad. Let me enable roaming for you at no cost.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi there—I'm having trouble with my mobile data. It keeps getting really slow or sometimes stops working altogether, and I need it to be *excellent* speed on my phone.

I’m currently abroad in France and I don’t have access to Wi‑Fi. My name is John Smith and my phone number is **555-123-2002**. Can you help me get this fixed?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

Output: {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question: Yes, please proceed with the **$4.00 charge** to refuel **2GB** of high-speed data on my line ending in **2002**.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It keeps getting really slow or sometimes stops working altogether, and I need it to be *excellent* speed on my phone.

I’m currently abroad in France and I don’t have access to Wi‑Fi. My name is John Smith and my phone number is **555-123-2002**. Can you help me get this fixed?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant]
Hello John,

I can help with that. I've checked your account and I see that for the line ending in **2002**, you are currently on the **Premium Plan** which includes **15GB** of data per month.

It looks like you have used **15.1GB** of data, which means you have exceeded your plan's limit. This is why your data speeds have slowed down or stopped working.

To restore your high-speed data, you have two options:

1.  **Refuel Data**: You can add more high-speed data to your current plan for **$2 per GB** (up to a maximum of 2GB).
2.  **Change Plan**: You can switch to our **Unlimited Plus Plan** for **$85/month**, which includes virtually unlimited data (999GB limit). This would ensure you don't run into this limit again.

Which option would you prefer?

[User]
Thanks for checking—that makes sense then.

I don’t want to change my plan. Please **refuel the full 2.0GB** of high-speed data (at $2/GB), so I can get back to **excellent** speed.

What do you need from me to authorize that?

[Assistant]
To add **2GB** of data to your line ending in **2002**, the total cost will be **$4.00**.

Please confirm if you would like me to proceed with this charge.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble with my mobile data. It keeps getting really slow or sometimes stops working altogether, and I need it to be *excellent* speed on my phone.

I’m currently abroad in France and I don’t have access to Wi‑Fi. My name is John Smith and my phone number is **555-123-2002**. Can you help me get this fixed?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Assistant]
Hello John,

I can help with that. I've checked your account and I see that for the line ending in **2002**, you are currently on the **Premium Plan** which includes **15GB** of data per month.

It looks like you have used **15.1GB** of data, which means you have exceeded your plan's limit. This is why your data speeds have slowed down or stopped working.

To restore your high-speed data, you have two options:

1.  **Refuel Data**: You can add more high-speed data to your current plan for **$2 per GB** (up to a maximum of 2GB).
2.  **Change Plan**: You can switch to our **Unlimited Plus Plan** for **$85/month**, which includes virtually unlimited data (999GB limit). This would ensure you don't run into this limit again.

Which option would you prefer?

[User]
Thanks for checking—that makes sense then.

I don’t want to change my plan. Please **refuel the full 2.0GB** of high-speed data (at $2/GB), so I can get back to **excellent** speed.

What do you need from me to authorize that?

[Assistant]
To add **2GB** of data to your line ending in **2002**, the total cost will be **$4.00**.

Please confirm if you would like me to proceed with this charge.


Question:
Hi—I'm John Smith. My mobile data has been acting up: it’s either extremely slow or just stops working entirely. I’m currently abroad in France and I don’t have access to Wi‑Fi, so I really need this fixed and I want **excellent** internet speed on my phone.

My number is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question: Yes, I authorize the **$4.00** charge to **refuel 2.0 GB** on **555-123-2002**.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. My mobile data has been acting up: it’s either extremely slow or just stops working entirely. I’m currently abroad in France and I don’t have access to Wi‑Fi, so I really need this fixed and I want **excellent** internet speed on my phone.

My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] {"message":"Thanks, John. I’ve located your line **555-123-2002** and it’s **Active** with **roaming enabled**.\n\nOne key issue: your **Premium Plan** includes **15.0 GB/month**, and this line has used **15.1 GB** in the current cycle (ends **2025-02-28**). When you exceed the plan’s data limit, **mobile data can slow down heavily or stop**, especially while roaming.\n\nTo get you back online quickly while you’re in France, you have two paths:\n1) **Refuel data (up to 2 GB max)** at **$2.00 per GB** (charged to your bill)\n2) **Change to a plan with more data**\n\nAlso, on your phone right now (since you’re abroad), please confirm:\n- Is **Data Roaming** turned ON in your phone settings?\n- Is **Mobile Data** turned ON?\n\nIf you want the fastest immediate fix, tell me how much you want to **refuel: 1 GB or 2 GB** (max 2 GB), and I’ll apply it to line **555-123-2002**."}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔒 VPN Connected | 🔋 80%

[User]
Thanks. On my phone right now, based on what I’m seeing:

- **Data Roaming:** OFF
- **Mobile Data:** ON
Also, **Airplane Mode is ON** (and I’m showing **no cellular service**). Wi‑Fi is off/not connected.

Before we do the refuel—should I turn **Airplane Mode OFF** first and then enable **Data Roaming**, and re-test? If you want me to do that, tell me which step you want first (I can do one action at a time).

Separately: I’m fine with a **2.0 GB refuel** (I don’t want to change plans), but I want to make sure I get back to **excellent** speed.

[Assistant] {"message":"Yes—please do those in this order, one action at a time, then we’ll re-test:\n\n1) **Turn Airplane Mode OFF** (this is required to get any cellular service at all).\n\nAfter you do step 1, tell me what you see for **signal bars / network type (e.g., 4G/5G)** and whether you have service back.\n\nThen we’ll do:\n2) **Turn Data Roaming ON**\n\nOn the refuel: you’re already slightly over your 15 GB limit (**15.1/15.0 GB**), so a **2.0 GB refuel at $2/GB = $4** will restore your data allowance. I can apply the **2.0 GB** once we confirm you’re reconnected to the network (Airplane Mode off and roaming on). \n\nGo ahead with **Step 1: Airplane Mode OFF** and report what you see."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Step 1 done: **Airplane Mode is OFF**.

Now I have cellular service back, but it’s not great:
- **Signal:** poor (about 1 bar)
- **Network type:** **2G**
- **Mobile data:** ON
- **Data roaming:** still **OFF**
(Also seeing **Data Saver ON** and **VPN connected** in the status bar.)

What’s the next step—should I toggle **Data Roaming ON** now (Step 2)?

[Assistant] {"message":"Next step: **turn Data Roaming ON**.\n\nRight now you’re on **2G** with **poor signal**, so even after roaming is enabled, speeds may still be limited until your phone connects to **3G/4G/5G**.\n\nPlease do **one action** now:\n1) **Toggle Data Roaming ON**\n\nAfter you do that, tell me what your **network type** shows (still 2G, or 3G/4G/5G) and whether data starts working at all."}

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done — **Data Roaming is now ON**.

After enabling it, I’m still showing:
- **Network type:** **2G**
- **Signal:** poor
- **Mobile data:** ON
- **Data roaming:** ON

So it’s connected, but it’s **still on 2G**. Data doesn’t seem like it’s going to be “excellent” like this.

What should I do next to force it onto **4G/5G** (or at least 4G) so we can re-test speed?

[Assistant] {"message":"To get off **2G**, the next step is to change your phone’s **network mode preference** to prefer 4G/5G.\n\nPlease do this next (one action):\n- Set **Network Mode Preference** to **“4g_5g_preferred”**.\n\nAfter you change it, tell me what **network type** updates to (4G/5G vs still 2G) and whether the signal improves.\n\nAlso noted: you mentioned **Data Saver ON** and **VPN connected**—those can reduce performance too, but let’s first get you onto 4G/5G."}

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I set the **Network Mode Preference** to **4g_5g_preferred**.

Now it updated to:
- **Network type:** **5G**
- **Signal:** **excellent** (showing 4 bars)
- **Mobile data:** ON
- **Data roaming:** ON

So that part looks much better. Do you want me to run a **speed test** now, or should we address **Data Saver / VPN** first?

[Assistant] {"message":"Run a **speed test now** (with your current setup as-is). That will tell us whether we still need to adjust **Data Saver** and/or **VPN**.\n\nAfter you run it, tell me the result (e.g., very poor/poor/fair/good/excellent or “no connection”).\n\nAlso: once we confirm data performance, I can apply the **2.0 GB refuel** ($4 total at $2/GB) to get you back under an active data allowance since you’re currently at **15.1/15.0 GB**."}

[Tool] Speed test failed: No Connection.

[User]
I ran the speed test, and it **failed: “No Connection.”**

That’s really frustrating—my phone is showing **excellent 5G signal** with **mobile data ON** and **data roaming ON**, but I still can’t actually get online.

What do you want me to try next—turn off **Data Saver** or disconnect the **VPN** first?

[Assistant] {"message":"Disconnect the **VPN first**.\n\nA connected VPN can cause a “no connection” result even when signal/data look fine.\n\nPlease do one action now:\n- **Disconnect VPN**\n\nThen re-run the **speed test** and tell me whether it connects and what speed rating you get.\n\nAfter we get data working, we can also turn off **Data Saver** if speeds still aren’t excellent, and then I can apply your **2.0 GB refuel** ($4) so you’re no longer over your plan limit."}

[Tool]
VPN disconnected successfully.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I disconnected the VPN successfully. Status bar now shows **excellent 5G**, **mobile data enabled**, **Data Saver still ON**, and **no VPN icon**.

But when I re-ran the speed test, it still **failed: “No Connection.”**

So VPN wasn’t the culprit. What’s the next step—should I turn **Data Saver OFF** next?

[Assistant] {"message":"Yes—next, **turn Data Saver OFF**.\n\nPlease do one action now:\n- **Toggle Data Saver mode OFF**\n\nThen re-run the **speed test** and tell me whether it still shows “No Connection” or returns a speed rating.\n\nIf it’s still “No Connection” after that, we’ll proceed with the next troubleshooting step."}

[User]
I can only do one action at a time. I’ll do the first one now: **toggle Data Saver OFF**.

After that, do you want me to **run the speed test** as the next step?

[Assistant] {"message":"Yes—after you toggle **Data Saver OFF**, the next step should be to **run the speed test** and tell me the result."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Data Saver is now **OFF**. Status bar shows **excellent 5G** and **mobile data enabled**.

Do you want me to run the **speed test** now?

[Assistant] {"message":"Yes—please run the **speed test** now and tell me the result (or if it still says “No Connection”)."}

[Tool] Speed test failed: No Connection.

[User]
I ran the speed test again and it still **failed: “No Connection.”**

At this point I have:
- **Excellent 5G signal**
- **Mobile data ON**
- **Data roaming ON**
- **VPN disconnected**
- **Data Saver OFF**
- **No Wi‑Fi**

What’s the next troubleshooting step? Also, should you go ahead and apply the **2.0 GB refuel** now since I’m over my 15 GB cap, in case the network is blocking data entirely until that’s fixed?

[Assistant] {"message":"Given everything you’ve already fixed on-device (5G + excellent signal, data on, roaming on, VPN off, data saver off) and you’re currently **over your plan’s data limit (15.1/15.0 GB)**, the next best step is to **refuel data**, because exceeding the limit can result in data being slowed heavily or cut off.\n\nI can apply a **2.0 GB refuel** now. It will add **2.0 GB** to line **555-123-2002** at **$2.00/GB = $4.00** (charged to your bill).\n\nPlease confirm: **Do you authorize the $4.00 charge to refuel 2.0 GB on 555-123-2002?**"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. My mobile data has been acting up: it’s either extremely slow or just stops working entirely. I’m currently abroad in France and I don’t have access to Wi‑Fi, so I really need this fixed and I want **excellent** internet speed on my phone.

My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] {"message":"Thanks, John. I’ve located your line **555-123-2002** and it’s **Active** with **roaming enabled**.\n\nOne key issue: your **Premium Plan** includes **15.0 GB/month**, and this line has used **15.1 GB** in the current cycle (ends **2025-02-28**). When you exceed the plan’s data limit, **mobile data can slow down heavily or stop**, especially while roaming.\n\nTo get you back online quickly while you’re in France, you have two paths:\n1) **Refuel data (up to 2 GB max)** at **$2.00 per GB** (charged to your bill)\n2) **Change to a plan with more data**\n\nAlso, on your phone right now (since you’re abroad), please confirm:\n- Is **Data Roaming** turned ON in your phone settings?\n- Is **Mobile Data** turned ON?\n\nIf you want the fastest immediate fix, tell me how much you want to **refuel: 1 GB or 2 GB** (max 2 GB), and I’ll apply it to line **555-123-2002**."}

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔒 VPN Connected | 🔋 80%

[User]
Thanks. On my phone right now, based on what I’m seeing:

- **Data Roaming:** OFF
- **Mobile Data:** ON
Also, **Airplane Mode is ON** (and I’m showing **no cellular service**). Wi‑Fi is off/not connected.

Before we do the refuel—should I turn **Airplane Mode OFF** first and then enable **Data Roaming**, and re-test? If you want me to do that, tell me which step you want first (I can do one action at a time).

Separately: I’m fine with a **2.0 GB refuel** (I don’t want to change plans), but I want to make sure I get back to **excellent** speed.

[Assistant] {"message":"Yes—please do those in this order, one action at a time, then we’ll re-test:\n\n1) **Turn Airplane Mode OFF** (this is required to get any cellular service at all).\n\nAfter you do step 1, tell me what you see for **signal bars / network type (e.g., 4G/5G)** and whether you have service back.\n\nThen we’ll do:\n2) **Turn Data Roaming ON**\n\nOn the refuel: you’re already slightly over your 15 GB limit (**15.1/15.0 GB**), so a **2.0 GB refuel at $2/GB = $4** will restore your data allowance. I can apply the **2.0 GB** once we confirm you’re reconnected to the network (Airplane Mode off and roaming on). \n\nGo ahead with **Step 1: Airplane Mode OFF** and report what you see."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Step 1 done: **Airplane Mode is OFF**.

Now I have cellular service back, but it’s not great:
- **Signal:** poor (about 1 bar)
- **Network type:** **2G**
- **Mobile data:** ON
- **Data roaming:** still **OFF**
(Also seeing **Data Saver ON** and **VPN connected** in the status bar.)

What’s the next step—should I toggle **Data Roaming ON** now (Step 2)?

[Assistant] {"message":"Next step: **turn Data Roaming ON**.\n\nRight now you’re on **2G** with **poor signal**, so even after roaming is enabled, speeds may still be limited until your phone connects to **3G/4G/5G**.\n\nPlease do **one action** now:\n1) **Toggle Data Roaming ON**\n\nAfter you do that, tell me what your **network type** shows (still 2G, or 3G/4G/5G) and whether data starts working at all."}

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done — **Data Roaming is now ON**.

After enabling it, I’m still showing:
- **Network type:** **2G**
- **Signal:** poor
- **Mobile data:** ON
- **Data roaming:** ON

So it’s connected, but it’s **still on 2G**. Data doesn’t seem like it’s going to be “excellent” like this.

What should I do next to force it onto **4G/5G** (or at least 4G) so we can re-test speed?

[Assistant] {"message":"To get off **2G**, the next step is to change your phone’s **network mode preference** to prefer 4G/5G.\n\nPlease do this next (one action):\n- Set **Network Mode Preference** to **“4g_5g_preferred”**.\n\nAfter you change it, tell me what **network type** updates to (4G/5G vs still 2G) and whether the signal improves.\n\nAlso noted: you mentioned **Data Saver ON** and **VPN connected**—those can reduce performance too, but let’s first get you onto 4G/5G."}

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔒 VPN Connected | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I set the **Network Mode Preference** to **4g_5g_preferred**.

Now it updated to:
- **Network type:** **5G**
- **Signal:** **excellent** (showing 4 bars)
- **Mobile data:** ON
- **Data roaming:** ON

So that part looks much better. Do you want me to run a **speed test** now, or should we address **Data Saver / VPN** first?

[Assistant] {"message":"Run a **speed test now** (with your current setup as-is). That will tell us whether we still need to adjust **Data Saver** and/or **VPN**.\n\nAfter you run it, tell me the result (e.g., very poor/poor/fair/good/excellent or “no connection”).\n\nAlso: once we confirm data performance, I can apply the **2.0 GB refuel** ($4 total at $2/GB) to get you back under an active data allowance since you’re currently at **15.1/15.0 GB**."}

[Tool] Speed test failed: No Connection.

[User]
I ran the speed test, and it **failed: “No Connection.”**

That’s really frustrating—my phone is showing **excellent 5G signal** with **mobile data ON** and **data roaming ON**, but I still can’t actually get online.

What do you want me to try next—turn off **Data Saver** or disconnect the **VPN** first?

[Assistant] {"message":"Disconnect the **VPN first**.\n\nA connected VPN can cause a “no connection” result even when signal/data look fine.\n\nPlease do one action now:\n- **Disconnect VPN**\n\nThen re-run the **speed test** and tell me whether it connects and what speed rating you get.\n\nAfter we get data working, we can also turn off **Data Saver** if speeds still aren’t excellent, and then I can apply your **2.0 GB refuel** ($4) so you’re no longer over your plan limit."}

[Tool]
VPN disconnected successfully.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I disconnected the VPN successfully. Status bar now shows **excellent 5G**, **mobile data enabled**, **Data Saver still ON**, and **no VPN icon**.

But when I re-ran the speed test, it still **failed: “No Connection.”**

So VPN wasn’t the culprit. What’s the next step—should I turn **Data Saver OFF** next?

[Assistant] {"message":"Yes—next, **turn Data Saver OFF**.\n\nPlease do one action now:\n- **Toggle Data Saver mode OFF**\n\nThen re-run the **speed test** and tell me whether it still shows “No Connection” or returns a speed rating.\n\nIf it’s still “No Connection” after that, we’ll proceed with the next troubleshooting step."}

[User]
I can only do one action at a time. I’ll do the first one now: **toggle Data Saver OFF**.

After that, do you want me to **run the speed test** as the next step?

[Assistant] {"message":"Yes—after you toggle **Data Saver OFF**, the next step should be to **run the speed test** and tell me the result."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Data Saver is now **OFF**. Status bar shows **excellent 5G** and **mobile data enabled**.

Do you want me to run the **speed test** now?

[Assistant] {"message":"Yes—please run the **speed test** now and tell me the result (or if it still says “No Connection”)."}

[Tool] Speed test failed: No Connection.

[User]
I ran the speed test again and it still **failed: “No Connection.”**

At this point I have:
- **Excellent 5G signal**
- **Mobile data ON**
- **Data roaming ON**
- **VPN disconnected**
- **Data Saver OFF**
- **No Wi‑Fi**

What’s the next troubleshooting step? Also, should you go ahead and apply the **2.0 GB refuel** now since I’m over my 15 GB cap, in case the network is blocking data entirely until that’s fixed?

[Assistant] {"message":"Given everything you’ve already fixed on-device (5G + excellent signal, data on, roaming on, VPN off, data saver off) and you’re currently **over your plan’s data limit (15.1/15.0 GB)**, the next best step is to **refuel data**, because exceeding the limit can result in data being slowed heavily or cut off.\n\nI can apply a **2.0 GB refuel** now. It will add **2.0 GB** to line **555-123-2002** at **$2.00/GB = $4.00** (charged to your bill).\n\nPlease confirm: **Do you authorize the $4.00 charge to refuel 2.0 GB on 555-123-2002?**"}


Question: Sure — my name is **John Smith** and my phone number is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Explanation: I found your account, John. Now let me check your line details to see if roaming is enabled, and also check your data usage to make sure you haven't exceeded your plan limits.

Output: {"line_id": "L1001", "data_used_gb": "3.2", "data_limit_gb": "5.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Explanation: I see that line L1001 has phone number 555-123-2001, which isn't the number you provided. Let me check the other lines on your account to find the one associated with 555-123-2002.

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Explanation: I found your line (555-123-2002). Let me also check your plan details and data usage for this line.

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble with my mobile data — it’s either extremely slow or it just stops working altogether. I’m currently traveling in France and I don’t have access to Wi‑Fi, so I really need my phone internet to work properly.

Can you help me get it back to excellent speed?

[Assistant]
I'd be happy to help you troubleshoot your mobile data issues while you're traveling in France. Since you're abroad, this could be related to roaming settings or other factors.

First, I'll need to look up your account to check your line status and roaming settings. Could you please provide me with one of the following:

1. Your phone number
2. Your customer ID
3. Your full name and date of birth

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble with my mobile data — it’s either extremely slow or it just stops working altogether. I’m currently traveling in France and I don’t have access to Wi‑Fi, so I really need my phone internet to work properly.

Can you help me get it back to excellent speed?

[Assistant]
I'd be happy to help you troubleshoot your mobile data issues while you're traveling in France. Since you're abroad, this could be related to roaming settings or other factors.

First, I'll need to look up your account to check your line status and roaming settings. Could you please provide me with one of the following:

1. Your phone number
2. Your customer ID
3. Your full name and date of birth


Question:
Yes, please enable international roaming on your end.

Once that’s done, tell me exactly where to go on my phone to turn **Data Roaming** on, and I’ll follow along.

Output: Roaming enabled successfully

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble with my mobile data — it’s either extremely slow or it just stops working altogether. I’m currently traveling in France and I don’t have access to Wi‑Fi, so I really need my phone internet to work properly.

Can you help me get it back to excellent speed?

[Assistant]
I'd be happy to help you troubleshoot your mobile data issues while you're traveling in France. Since you're abroad, this could be related to roaming settings or other factors.

First, I'll need to look up your account to check your line status and roaming settings. Could you please provide me with one of the following:

1. Your phone number
2. Your customer ID
3. Your full name and date of birth

[User] Sure — my name is **John Smith** and my phone number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant] I found your account, John. Now let me check your line details to see if roaming is enabled, and also check your data usage to make sure you haven't exceeded your plan limits.

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1001", "data_used_gb": "3.2", "data_limit_gb": "5.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] I see that line L1001 has phone number 555-123-2001, which isn't the number you provided. Let me check the other lines on your account to find the one associated with 555-123-2002.

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant] I found your line (555-123-2002). Let me also check your plan details and data usage for this line.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've identified the issue. Here's what I found for your line (555-123-2002):

**Key Finding:**
- **Roaming is NOT enabled** on your line. Since you're traveling in France (outside your home network), you need data roaming to be enabled to use mobile data abroad.

**Good news:**
- Your line status is **Active**
- You have **6.3 GB remaining** (8.7 GB used out of 15 GB limit), so you haven't exceeded your data plan

I can enable international roaming on your line at no additional cost. Would you like me to do that?

Once I enable it on our end, you'll also need to make sure **Data Roaming is turned ON** in your phone's settings. I can guide you through that as well.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble with my mobile data — it’s either extremely slow or it just stops working altogether. I’m currently traveling in France and I don’t have access to Wi‑Fi, so I really need my phone internet to work properly.

Can you help me get it back to excellent speed?

[Assistant]
I'd be happy to help you troubleshoot your mobile data issues while you're traveling in France. Since you're abroad, this could be related to roaming settings or other factors.

First, I'll need to look up your account to check your line status and roaming settings. Could you please provide me with one of the following:

1. Your phone number
2. Your customer ID
3. Your full name and date of birth

[User] Sure — my name is **John Smith** and my phone number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant] I found your account, John. Now let me check your line details to see if roaming is enabled, and also check your data usage to make sure you haven't exceeded your plan limits.

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1001", "data_used_gb": "3.2", "data_limit_gb": "5.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] I see that line L1001 has phone number 555-123-2001, which isn't the number you provided. Let me check the other lines on your account to find the one associated with 555-123-2002.

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant] I found your line (555-123-2002). Let me also check your plan details and data usage for this line.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've identified the issue. Here's what I found for your line (555-123-2002):

**Key Finding:**
- **Roaming is NOT enabled** on your line. Since you're traveling in France (outside your home network), you need data roaming to be enabled to use mobile data abroad.

**Good news:**
- Your line status is **Active**
- You have **6.3 GB remaining** (8.7 GB used out of 15 GB limit), so you haven't exceeded your data plan

I can enable international roaming on your line at no additional cost. Would you like me to do that?

Once I enable it on our end, you'll also need to make sure **Data Roaming is turned ON** in your phone's settings. I can guide you through that as well.


Question:
Hi… I’m hoping you can help me. My mobile data on my phone is either very slow or it just stops working altogether. I’m at home in the United States, and I don’t have Wi‑Fi, so I really need the internet on my phone to be **excellent** again.

My name is **John Smith**, and my number is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Explanation: I'll help you troubleshoot your mobile data issues. Let me start by looking up your account.

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Explanation:
I found your account, John. I can see you have the Premium Plan with 15GB of data per month, and you've used 8.7GB so far, so you haven't hit your limit. Your line is active, so let's diagnose why your mobile data is slow or not working.

Let me run a speed test on your device to check your current data connection:

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi—I'm having a problem with my mobile data. It keeps getting extremely slow or just stops working altogether, and I’m currently abroad in France with no Wi‑Fi available. I need to get **excellent** internet speed on my phone.

My name is **John Smith** and my number is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Roaming enabled successfully

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I rebooted the phone.

After the reboot, the status bar still shows:
- **5G**
- **4 bars (excellent)**
- **Mobile data enabled**

But mobile data still won’t actually connect—my speed test still fails with **“No Connection.”**

If the next step is checking whether I’ve hit a data limit or need a refuel, I’m open to adding **2.0 GB**, but I don’t want to change my plan.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It keeps getting extremely slow or just stops working altogether, and I’m currently abroad in France with no Wi‑Fi available. I need to get **excellent** internet speed on my phone.

My name is **John Smith** and my number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant] {"message":"Thanks, John—found your account and the line ending **2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in France with no Wi‑Fi, that would cause mobile data to be very slow or not work.\n\nI’ve now **enabled roaming at no cost** for **555-123-2002**.\n\nOn your phone (still in France), please do these steps:\n1) Turn **Airplane Mode ON** for ~10 seconds, then **OFF**.\n2) Make sure **Data Roaming** is **ON** in your phone settings.\n3) Reboot the phone.\n\nAfter that, tell me what you see for:\n- your **signal strength and network type** (e.g., 5G/4G) and\n- whether mobile data works at all (even if slow).\n\nNote: I can help troubleshoot and improve performance, but I can’t guarantee “excellent” speed everywhere abroad—local coverage/congestion can limit it."}

[User]
Got it—thanks for enabling roaming.

You listed 3 actions (airplane mode toggle, data roaming ON, and reboot). I can only do **one step at a time** on my end—what do you want me to do first?

[Assistant] {"message":"Do **Airplane Mode toggle** first.\n\n1) Turn **Airplane Mode ON** for about **10 seconds**.\n2) Turn **Airplane Mode OFF**.\n\nThen tell me what your status bar shows for **signal strength** and **network type** (e.g., 5G/4G/3G) and whether **mobile data** starts working."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I toggled Airplane Mode **ON** and then **OFF**.

Right now my status bar shows:
- **Signal:** 1 bar (poor)
- **Network type:** **2G**
- **Mobile data:** shows **Data Disabled** (📵)
- **Battery:** 80%

Mobile data still isn’t working (and it looks like data is actually off/disabled). What should I do next?

[Assistant] {"message":"Next step: **turn Mobile Data ON** (it’s currently disabled).\n\nPlease go to your phone’s settings and enable **Mobile Data / Cellular Data**.\n\nAfter you turn it ON, tell me:\n- whether it stays ON,\n- and if the network type is still **2G** or changes (to 3G/4G/5G)."}

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[User]
I turned **Mobile Data ON**.

Now the status bar shows:
- **Signal:** 1 bar (poor)
- **Network type:** still **2G**
- **Mobile data:** **Data Enabled**
- Also showing **Data Saver** is ON (🔽)

So yes, it stays ON, but it’s still stuck on 2G.

[Assistant] {"message":"Next step: **turn Data Saver OFF**.\n\nPlease disable **Data Saver** (🔽) in your phone settings.\n\nOnce it’s OFF, tell me if the network type changes off **2G** (to 3G/4G/5G) and whether data starts working at all."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
I turned **Data Saver OFF**.

Status bar now shows:
- **Signal:** 1 bar (poor)
- **Network type:** still **2G**
- **Mobile data:** enabled

Data is still basically unusable—this isn’t getting me anywhere near **excellent** speed. What’s next?

[Assistant] {"message":"Next step: change your phone’s **Network Mode / Preferred network type** so it’s not stuck on **2G**.\n\nPlease set it to **“4G/5G preferred”** (or **LTE/5G Auto**). If you only see “4G only,” choose that.\n\nAfter you change it, tell me:\n- what network type it shows (3G/4G/5G), and\n- whether signal improves from 1 bar."}

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I set the network mode to **4G/5G preferred**.

Now my status bar shows:
- **Signal:** 4 bars (**excellent**)
- **Network type:** **5G**
- **Mobile data:** enabled

But when I ran a speed test, it **failed with “No Connection.”** So even though it says 5G with excellent signal, data still isn’t actually working. What should I try next?

[Assistant] {"message":"Next step: **reboot your phone** to refresh the data session now that roaming + network mode have changed.\n\nPlease restart the device, then check:\n- whether you can load any website/app over mobile data, and\n- what the status bar shows (5G/4G + signal).\n\nIf it still shows 5G with strong signal but data won’t connect after the reboot, tell me—then we’ll check whether you’ve hit your plan’s data limit on this line and whether a small data refuel is needed."}

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having a problem with my mobile data. It keeps getting extremely slow or just stops working altogether, and I’m currently abroad in France with no Wi‑Fi available. I need to get **excellent** internet speed on my phone.

My name is **John Smith** and my number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant] {"message":"Thanks, John—found your account and the line ending **2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in France with no Wi‑Fi, that would cause mobile data to be very slow or not work.\n\nI’ve now **enabled roaming at no cost** for **555-123-2002**.\n\nOn your phone (still in France), please do these steps:\n1) Turn **Airplane Mode ON** for ~10 seconds, then **OFF**.\n2) Make sure **Data Roaming** is **ON** in your phone settings.\n3) Reboot the phone.\n\nAfter that, tell me what you see for:\n- your **signal strength and network type** (e.g., 5G/4G) and\n- whether mobile data works at all (even if slow).\n\nNote: I can help troubleshoot and improve performance, but I can’t guarantee “excellent” speed everywhere abroad—local coverage/congestion can limit it."}

[User]
Got it—thanks for enabling roaming.

You listed 3 actions (airplane mode toggle, data roaming ON, and reboot). I can only do **one step at a time** on my end—what do you want me to do first?

[Assistant] {"message":"Do **Airplane Mode toggle** first.\n\n1) Turn **Airplane Mode ON** for about **10 seconds**.\n2) Turn **Airplane Mode OFF**.\n\nThen tell me what your status bar shows for **signal strength** and **network type** (e.g., 5G/4G/3G) and whether **mobile data** starts working."}

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
I toggled Airplane Mode **ON** and then **OFF**.

Right now my status bar shows:
- **Signal:** 1 bar (poor)
- **Network type:** **2G**
- **Mobile data:** shows **Data Disabled** (📵)
- **Battery:** 80%

Mobile data still isn’t working (and it looks like data is actually off/disabled). What should I do next?

[Assistant] {"message":"Next step: **turn Mobile Data ON** (it’s currently disabled).\n\nPlease go to your phone’s settings and enable **Mobile Data / Cellular Data**.\n\nAfter you turn it ON, tell me:\n- whether it stays ON,\n- and if the network type is still **2G** or changes (to 3G/4G/5G)."}

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔽 Data Saver | 🔋 80%

[User]
I turned **Mobile Data ON**.

Now the status bar shows:
- **Signal:** 1 bar (poor)
- **Network type:** still **2G**
- **Mobile data:** **Data Enabled**
- Also showing **Data Saver** is ON (🔽)

So yes, it stays ON, but it’s still stuck on 2G.

[Assistant] {"message":"Next step: **turn Data Saver OFF**.\n\nPlease disable **Data Saver** (🔽) in your phone settings.\n\nOnce it’s OFF, tell me if the network type changes off **2G** (to 3G/4G/5G) and whether data starts working at all."}

[Tool]
Data Saver Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
I turned **Data Saver OFF**.

Status bar now shows:
- **Signal:** 1 bar (poor)
- **Network type:** still **2G**
- **Mobile data:** enabled

Data is still basically unusable—this isn’t getting me anywhere near **excellent** speed. What’s next?

[Assistant] {"message":"Next step: change your phone’s **Network Mode / Preferred network type** so it’s not stuck on **2G**.\n\nPlease set it to **“4G/5G preferred”** (or **LTE/5G Auto**). If you only see “4G only,” choose that.\n\nAfter you change it, tell me:\n- what network type it shows (3G/4G/5G), and\n- whether signal improves from 1 bar."}

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.

[User]
I set the network mode to **4G/5G preferred**.

Now my status bar shows:
- **Signal:** 4 bars (**excellent**)
- **Network type:** **5G**
- **Mobile data:** enabled

But when I ran a speed test, it **failed with “No Connection.”** So even though it says 5G with excellent signal, data still isn’t actually working. What should I try next?

[Assistant] {"message":"Next step: **reboot your phone** to refresh the data session now that roaming + network mode have changed.\n\nPlease restart the device, then check:\n- whether you can load any website/app over mobile data, and\n- what the status bar shows (5G/4G + signal).\n\nIf it still shows 5G with strong signal but data won’t connect after the reboot, tell me—then we’ll check whether you’ve hit your plan’s data limit on this line and whether a small data refuel is needed."}

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Speed test failed: No Connection.