Question:
Mobile Data is now **ON** (status bar shows excellent signal, **5G**, and **Data Enabled**).

I tried the MMS test, and it’s **still not sending** — my messaging app **cannot send MMS messages**.

I’ll be honest, that’s pretty frustrating since we’ve now got roaming on, data added, strong 5G, and data enabled. What do you want me to try next?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
I reset the APN settings and rebooted.

Now when I check APN, I see:
- **APN:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

But even after that, my messaging app **still cannot send MMS messages**.

What should we try next?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Mobile Data is now **ON** (status bar shows excellent signal, **5G**, and **Data Enabled**).

I tried the MMS test, and it’s **still not sending** — my messaging app **cannot send MMS messages**.

I’ll be honest, that’s pretty frustrating since we’ve now got roaming on, data added, strong 5G, and data enabled. What do you want me to try next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand that's frustrating, especially with a strong 5G signal now. Since the basic connection is active, the issue might be with your phone's internal configuration for picture messaging.

Could you please **check your APN (Access Point Name) settings** in your phone's network configuration? Specifically, look to see if there is an **"MMSC URL"** listed.

If that URL is missing or incorrect, it will prevent MMS from sending even if you have a great data connection. Please let me know what you see there, or if you'd like me to walk you through resetting those settings to the defaults.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

So it looks like the MMSC is missing. Do you want me to **reset the APN settings to defaults** now?

[Assistant]
Yes, please **reset the APN settings to defaults** now.

This will automatically configure the MMSC URL so your phone knows where to send your picture and group messages.

Once you've reset the settings, let me know, and we'll do one final reboot of your device to make sure all the changes are applied correctly. Then you can try that MMS test again!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Mobile Data is now **ON** (status bar shows excellent signal, **5G**, and **Data Enabled**).

I tried the MMS test, and it’s **still not sending** — my messaging app **cannot send MMS messages**.

I’ll be honest, that’s pretty frustrating since we’ve now got roaming on, data added, strong 5G, and data enabled. What do you want me to try next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand that's frustrating, especially with a strong 5G signal now. Since the basic connection is active, the issue might be with your phone's internal configuration for picture messaging.

Could you please **check your APN (Access Point Name) settings** in your phone's network configuration? Specifically, look to see if there is an **"MMSC URL"** listed.

If that URL is missing or incorrect, it will prevent MMS from sending even if you have a great data connection. Please let me know what you see there, or if you'd like me to walk you through resetting those settings to the defaults.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

So it looks like the MMSC is missing. Do you want me to **reset the APN settings to defaults** now?

[Assistant]
Yes, please **reset the APN settings to defaults** now.

This will automatically configure the MMSC URL so your phone knows where to send your picture and group messages.

Once you've reset the settings, let me know, and we'll do one final reboot of your device to make sure all the changes are applied correctly. Then you can try that MMS test again!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.


Question:
I checked the Messaging app permissions.

It had **sms** and **phone** allowed, but **storage wasn’t listed**, so I granted **storage** permission. After that, I tried again and my messaging app **still cannot send MMS messages**.

What’s the next step?

Output: Error: Tool 'check_wifi_calling_status' not found.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Mobile Data is now **ON** (status bar shows excellent signal, **5G**, and **Data Enabled**).

I tried the MMS test, and it’s **still not sending** — my messaging app **cannot send MMS messages**.

I’ll be honest, that’s pretty frustrating since we’ve now got roaming on, data added, strong 5G, and data enabled. What do you want me to try next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand that's frustrating, especially with a strong 5G signal now. Since the basic connection is active, the issue might be with your phone's internal configuration for picture messaging.

Could you please **check your APN (Access Point Name) settings** in your phone's network configuration? Specifically, look to see if there is an **"MMSC URL"** listed.

If that URL is missing or incorrect, it will prevent MMS from sending even if you have a great data connection. Please let me know what you see there, or if you'd like me to walk you through resetting those settings to the defaults.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

So it looks like the MMSC is missing. Do you want me to **reset the APN settings to defaults** now?

[Assistant]
Yes, please **reset the APN settings to defaults** now.

This will automatically configure the MMSC URL so your phone knows where to send your picture and group messages.

Once you've reset the settings, let me know, and we'll do one final reboot of your device to make sure all the changes are applied correctly. Then you can try that MMS test again!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted.

Now when I check APN, I see:
- **APN:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

But even after that, my messaging app **still cannot send MMS messages**.

What should we try next?

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
I understand that you're still not able to send MMS messages.

One thing we haven't checked yet is whether the **Messaging app itself has the correct permissions** to send messages. Specifically, it needs **Storage** and **SMS** permissions to work properly.

Could you please **check your Messaging app permissions** in your phone's app settings?

1. Go to **Settings** > **Apps**
2. Find the **Messaging** app
3. Tap on **Permissions**

Please let me know if **"Storage"** and **"SMS"** are listed as **Allowed**. If they're not, go ahead and **grant them those permissions** and try your test MMS again.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: sms, phone.

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures/group messages won’t go through). Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"plan_id": "P1001", "name": "Basic Plan", "data_limit_gb": 5.0, "price_per_month": 40.0, "data_refueling_price_per_gb": 5.0}

[Tool] {"plan_id": "P1003", "name": "Unlimited Plus", "data_limit_gb": 999.0, "price_per_month": 85.0, "data_refueling_price_per_gb": 0.1}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hi John, I've looked into your account and found a few things that are likely preventing your MMS messages from going through while you're in France.

First, I noticed that international roaming was not enabled for your line (555-123-2002). I have already enabled it for you at no additional cost.

Second, you have reached your monthly data limit. You've used 15.1 GB out of your plan's 15 GB allowance. Since MMS requires mobile data to function, this is likely why your pictures and group messages aren't sending. To restore your data service, you can either:
- **Refuel your data**: You can add up to 2 GB of data to your current cycle at a cost of $2 per GB.
- **Change your plan**: You could upgrade to a plan with more data, such as our Unlimited Plus plan.

Lastly, I see an overdue bill (B1002) for $150.00 that was due on February 19.

Would you like to refuel some data now or address the overdue bill first to get your service back in order? Also, once we resolve the data and roaming settings, you may need to ensure roaming is toggled "ON" in your phone's settings and then reboot your device.

[User]
Thanks for checking. That makes sense—if MMS needs mobile data, that would explain it.

I’d like to **refuel 2.0 GB of data** (I’m okay paying the $4), but I **don’t want to change my plan**.

On the overdue bill (B1002): will that *also* block MMS/data right now, or will the 2 GB refuel be enough to get MMS working again while I’m in France?

Once you’ve added the data, tell me exactly what you want me to do on the phone (roaming toggle/reboot, etc.) and I’ll follow the steps.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added the **2.0 GB of data** to your line for $4.00. This will be added to your next bill.

Regarding your question about the overdue bill (B1002): while it is overdue, your line is currently **Active**, which means your service isn't being blocked by that bill at this moment. However, I’d recommend taking care of it soon to avoid any future suspension.

Since I’ve now enabled international roaming and added data to your line, here is what you need to do to get your MMS and data working in France:

1.  **Turn on Data Roaming**: Go into your phone's network settings and make sure **"Data Roaming"** is toggled **ON**.
2.  **Reboot Your Device**: Turn your phone off and back on again. This will help your phone reconnect to the local French network with the new settings.

Once you’ve done that, try sending an MMS. Let me know if it's working for you!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I checked my phone’s network status, and I’m seeing a couple issues that will stop MMS no matter what:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- Cellular: **no service**
- Mobile data: **OFF**
- Data roaming: **ON** (this part is already on)

Before I reboot or try sending an MMS, do you want me to **turn off Airplane Mode first**, or should I **reseat the SIM** first? I can do either—just tell me which one to do first (one step at a time).

[Assistant]
Please turn off **Airplane Mode** first. This will re-enable your phone's wireless radios and allow us to see if the network can be detected once it's off.

Once you've toggled Airplane Mode to **OFF**, let me know, and we'll move on to the next step.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Airplane Mode is now **OFF**.

After turning it off, my network status still shows:
- **SIM Card Status: missing**
- **Cellular: no service / no signal**
- **Mobile Data: OFF**
- **Data Roaming: ON**
- Wi‑Fi: OFF

What should I do next—should I **reseat the SIM card**?

[Assistant]
Yes, please **reseat the SIM card** now.

This will simulate removing and reinserting the SIM to see if we can resolve the "missing" status and get your cellular service back online. Let me know when you've done that, and we'll check the status again!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your SIM card is active and working.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done—I re-seated the SIM.

Now it’s showing:
- **SIM: active and working**
- **Cellular: connected**, but the signal is **poor**
- Network type: **2G**
- **Mobile data: OFF**
- **Data roaming: ON**

What should I do next—do you want me to **turn Mobile Data ON** now, or change the network mode so it prefers **4G/5G** first?

[Assistant]
Please **change your network mode preference to "4G/5G preferred"** first.

Since you're currently on a 2G network, your connection will be too slow for MMS to work reliably. Switching to a 4G or 5G preference should help your phone find a faster, more stable connection.

After you've updated that setting, let me know, and we'll turn your mobile data on next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, I changed the network mode to **4G/5G preferred**.

Now my phone shows:
- Signal: **excellent**
- Network type: **5G**
- **Mobile data still OFF**
- Data roaming: **ON**

Go ahead—should I **turn Mobile Data ON** now?

[Assistant]
Yes, please **turn Mobile Data ON** now.

This will complete the connection to the internet through the French cellular network and should allow your MMS and other data services to function normally. Once that's on, go ahead and try sending a test MMS (like a picture or group message) and let me know if it works!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Mobile Data is now **ON** (status bar shows excellent signal, **5G**, and **Data Enabled**).

I tried the MMS test, and it’s **still not sending** — my messaging app **cannot send MMS messages**.

I’ll be honest, that’s pretty frustrating since we’ve now got roaming on, data added, strong 5G, and data enabled. What do you want me to try next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
I understand that's frustrating, especially with a strong 5G signal now. Since the basic connection is active, the issue might be with your phone's internal configuration for picture messaging.

Could you please **check your APN (Access Point Name) settings** in your phone's network configuration? Specifically, look to see if there is an **"MMSC URL"** listed.

If that URL is missing or incorrect, it will prevent MMS from sending even if you have a great data connection. Please let me know what you see there, or if you'd like me to walk you through resetting those settings to the defaults.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

So it looks like the MMSC is missing. Do you want me to **reset the APN settings to defaults** now?

[Assistant]
Yes, please **reset the APN settings to defaults** now.

This will automatically configure the MMSC URL so your phone knows where to send your picture and group messages.

Once you've reset the settings, let me know, and we'll do one final reboot of your device to make sure all the changes are applied correctly. Then you can try that MMS test again!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted.

Now when I check APN, I see:
- **APN:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

But even after that, my messaging app **still cannot send MMS messages**.

What should we try next?

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
I understand that you're still not able to send MMS messages.

One thing we haven't checked yet is whether the **Messaging app itself has the correct permissions** to send messages. Specifically, it needs **Storage** and **SMS** permissions to work properly.

Could you please **check your Messaging app permissions** in your phone's app settings?

1. Go to **Settings** > **Apps**
2. Find the **Messaging** app
3. Tap on **Permissions**

Please let me know if **"Storage"** and **"SMS"** are listed as **Allowed**. If they're not, go ahead and **grant them those permissions** and try your test MMS again.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: sms, phone.

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi there—I'm having trouble sending MMS messages from my phone. It’s been happening for the past few hours: regular texts seem fine, but picture messages won’t send.

For context, I’m John Smith, and my number is 555-123-2002. I’m currently traveling abroad in France. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: Roaming enabled successfully

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Thanks for checking that. Yes, that makes sense.

Please add **2 GB** of data to my line so I can get MMS working again. What do you need me to do next?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been happening for the past few hours: regular texts seem fine, but picture messages won’t send.

For context, I’m John Smith, and my number is 555-123-2002. I’m currently traveling abroad in France. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Roaming enabled successfully

[Assistant]
I see you're in France! I've enabled roaming for your line (555-123-2002), which is required for service abroad.

However, I also noticed that you've used 15.1 GB of your 15 GB Premium Plan data limit for this billing cycle. Since MMS messages (picture messages) require mobile data, this is likely why they aren't sending.

To get your data connectivity and MMS working again, you can refuel your data. The price for your plan is $2 per GB. How many gigabytes of data would you like to add? (You can add up to 2 GB at a time).

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been happening for the past few hours: regular texts seem fine, but picture messages won’t send.

For context, I’m John Smith, and my number is 555-123-2002. I’m currently traveling abroad in France. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Roaming enabled successfully

[Assistant]
I see you're in France! I've enabled roaming for your line (555-123-2002), which is required for service abroad.

However, I also noticed that you've used 15.1 GB of your 15 GB Premium Plan data limit for this billing cycle. Since MMS messages (picture messages) require mobile data, this is likely why they aren't sending.

To get your data connectivity and MMS working again, you can refuel your data. The price for your plan is $2 per GB. How many gigabytes of data would you like to add? (You can add up to 2 GB at a time).