Question:
I granted the **sms** permission to the messaging app, and now it looks like it **can send MMS messages**.

So that seems to have fixed it—thanks.

One last thing: you mentioned a payment request for the overdue **$150** bill. I’m ready to pay it now if you still need me to.

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?

[User]
Please add **2.0 GB** of data refuel (I don’t want to change my plan).

As for the overdue bill—can we **handle the data refuel first** so I can get MMS working again, and then you can send me the payment request for the **$150** after?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I have successfully added 2.0 GB of data to your line (555-123-2002) for $4.00, which will be added to your next bill.

I have also sent a payment request for your overdue bill (B1002) of $150.00. Please check your payment requests and follow the steps to complete the payment.

Now that roaming is enabled and you have additional data, your MMS messages should start sending. You may need to reboot your device for the changes to take effect.

Is there anything else I can help you with?

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I rebooted, but it still isn’t working.

Right now my phone shows:
- **Airplane Mode: ON**
- **SIM status: missing**
- **No cellular service**, **mobile data off**, Wi‑Fi off
- MMS still fails (my messaging app **cannot send MMS**)

What should I do next?

[Assistant]
It looks like there are a few device settings that are preventing your phone from connecting to the network. Please follow these steps on your device:

1.  **Turn off Airplane Mode:** Use the `toggle_airplane_mode()` action to turn Airplane Mode **OFF**.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action. This will simulate removing and reinserting the card to ensure it's properly recognized.
3.  **Enable Mobile Data:** Once Airplane Mode is off and the SIM is recognized, use the `toggle_data()` action to turn your mobile data **ON**.

After you've performed these actions, please check your signal strength and try sending an MMS again. Let me know if the status of your phone changes or if you're still having trouble!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
Done:

- Airplane Mode is **OFF**
- SIM now shows **active**
- Cellular is **connected** but signal is **poor**, and it’s on **2G**
- Mobile data is **ON** and data roaming is **ON**
- Wi‑Fi is off

I tried again and the messaging app still **cannot send MMS**. Getting a bit frustrated—what’s the next step?

[Assistant]
I understand your frustration. Since your phone is currently connected to a **2G** network, that's likely why your MMS messages are still failing, as MMS requires at least a 3G connection to work properly.

Please try the following steps on your device:

1.  **Change Network Mode Preference:** Use the `set_network_mode_preference(mode="4g_5g_preferred")` action on your phone. This will allow your device to connect to faster 4G or 5G networks, which are needed for MMS.
2.  **Check APN Settings:** After changing the network mode, use the `check_apn_settings()` action to ensure your settings (specifically the MMSC URL) are correct. If they show as "Incorrect" or missing, use the `reset_apn_settings()` action and then `reboot_device()`.

Please let me know once you've tried these steps and if your signal or network type (like 4G or 5G) changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed those steps:

- Set network mode to **4g_5g_preferred** → now I’m on **5G** with **excellent** signal and data enabled.
- APN check initially showed **MMSC URL: Not Set**
- I reset APN settings and rebooted; now APN shows:
  - APN: **internet**
  - MMSC: **http://mms.carrier.com/mms/wapenc**

But even after that, my messaging app **still cannot send MMS**.

What should we try next? Also, you mentioned a payment request—do you still need me to pay that now, or is it unrelated to MMS?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
I'm glad your signal is excellent and your APN settings are now correct! Since it's still not working, we have two more things to check on your device:

1.  **Check Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Please use the `check_wifi_calling_status()` action. If it's **ON**, please use `toggle_wifi_calling()` to turn it **OFF**.
2.  **Check App Permissions:** The messaging app needs certain permissions to handle multimedia files. Use the `check_app_permissions(app_name="messaging")` action to see if **"storage"** and **"sms"** are granted. If they aren't, please use `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")`.

Regarding the **payment request**: Your line (555-123-2002) is currently **Active**, so the overdue bill isn't blocking your MMS service right now. However, I did notice that one of your other lines (555-123-2003) is already suspended due to the unpaid bill. It's a good idea to complete the payment soon to prevent any further service interruptions, but it is not what's causing the MMS issue at this moment.

Please let me know the results of those two checks!

[User]
I can do those checks, but I can only perform **one action at a time** on my end.

Which should I do first:
1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions**?

[Assistant]
Let's start by checking the **Wi-Fi Calling status** first.

Please use the `check_wifi_calling_status()` action on your device and let me know if it's currently turned ON or OFF. Once we have that answer, we'll move on to the app permissions.

[Tool] Wi-Fi Calling is currently turned ON.

[User] Wi‑Fi Calling is currently **ON**.

[Assistant]
Since Wi-Fi Calling is ON, please use the `toggle_wifi_calling()` action to turn it **OFF**.

After that, please try sending an MMS again and let me know if it works. If it still doesn't, we'll check the messaging app permissions next!

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned **Wi‑Fi Calling OFF**. Status bar still shows **5G**, excellent signal, data enabled.

Tried sending an MMS again and it **still cannot send MMS**. What’s next?

[Assistant] Okay, let's check the messaging app permissions. Please use the `check_app_permissions(app_name="messaging")` action on your phone and let me know if **"storage"** and **"sms"** are listed as granted. If they aren't, we'll need to grant them to ensure the app can handle multimedia messages properly!

[Tool] App 'messaging' has permission for: storage, phone.

[User]
I checked the messaging app permissions. It currently has: **storage** and **phone**.

I **don’t see “sms”** listed as granted. What should I do next?

[Assistant]
Since the **"sms"** permission is not listed, please use the `grant_app_permission(app_name="messaging", permission="sms")` action on your device.

Once you've granted that permission, please try sending an MMS again and let me know if it works! If it still doesn't, we'll continue troubleshooting!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?

[User]
Please add **2.0 GB** of data refuel (I don’t want to change my plan).

As for the overdue bill—can we **handle the data refuel first** so I can get MMS working again, and then you can send me the payment request for the **$150** after?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I have successfully added 2.0 GB of data to your line (555-123-2002) for $4.00, which will be added to your next bill.

I have also sent a payment request for your overdue bill (B1002) of $150.00. Please check your payment requests and follow the steps to complete the payment.

Now that roaming is enabled and you have additional data, your MMS messages should start sending. You may need to reboot your device for the changes to take effect.

Is there anything else I can help you with?

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I rebooted, but it still isn’t working.

Right now my phone shows:
- **Airplane Mode: ON**
- **SIM status: missing**
- **No cellular service**, **mobile data off**, Wi‑Fi off
- MMS still fails (my messaging app **cannot send MMS**)

What should I do next?

[Assistant]
It looks like there are a few device settings that are preventing your phone from connecting to the network. Please follow these steps on your device:

1.  **Turn off Airplane Mode:** Use the `toggle_airplane_mode()` action to turn Airplane Mode **OFF**.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action. This will simulate removing and reinserting the card to ensure it's properly recognized.
3.  **Enable Mobile Data:** Once Airplane Mode is off and the SIM is recognized, use the `toggle_data()` action to turn your mobile data **ON**.

After you've performed these actions, please check your signal strength and try sending an MMS again. Let me know if the status of your phone changes or if you're still having trouble!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
Done:

- Airplane Mode is **OFF**
- SIM now shows **active**
- Cellular is **connected** but signal is **poor**, and it’s on **2G**
- Mobile data is **ON** and data roaming is **ON**
- Wi‑Fi is off

I tried again and the messaging app still **cannot send MMS**. Getting a bit frustrated—what’s the next step?

[Assistant]
I understand your frustration. Since your phone is currently connected to a **2G** network, that's likely why your MMS messages are still failing, as MMS requires at least a 3G connection to work properly.

Please try the following steps on your device:

1.  **Change Network Mode Preference:** Use the `set_network_mode_preference(mode="4g_5g_preferred")` action on your phone. This will allow your device to connect to faster 4G or 5G networks, which are needed for MMS.
2.  **Check APN Settings:** After changing the network mode, use the `check_apn_settings()` action to ensure your settings (specifically the MMSC URL) are correct. If they show as "Incorrect" or missing, use the `reset_apn_settings()` action and then `reboot_device()`.

Please let me know once you've tried these steps and if your signal or network type (like 4G or 5G) changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed those steps:

- Set network mode to **4g_5g_preferred** → now I’m on **5G** with **excellent** signal and data enabled.
- APN check initially showed **MMSC URL: Not Set**
- I reset APN settings and rebooted; now APN shows:
  - APN: **internet**
  - MMSC: **http://mms.carrier.com/mms/wapenc**

But even after that, my messaging app **still cannot send MMS**.

What should we try next? Also, you mentioned a payment request—do you still need me to pay that now, or is it unrelated to MMS?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
I'm glad your signal is excellent and your APN settings are now correct! Since it's still not working, we have two more things to check on your device:

1.  **Check Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Please use the `check_wifi_calling_status()` action. If it's **ON**, please use `toggle_wifi_calling()` to turn it **OFF**.
2.  **Check App Permissions:** The messaging app needs certain permissions to handle multimedia files. Use the `check_app_permissions(app_name="messaging")` action to see if **"storage"** and **"sms"** are granted. If they aren't, please use `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")`.

Regarding the **payment request**: Your line (555-123-2002) is currently **Active**, so the overdue bill isn't blocking your MMS service right now. However, I did notice that one of your other lines (555-123-2003) is already suspended due to the unpaid bill. It's a good idea to complete the payment soon to prevent any further service interruptions, but it is not what's causing the MMS issue at this moment.

Please let me know the results of those two checks!

[User]
I can do those checks, but I can only perform **one action at a time** on my end.

Which should I do first:
1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions**?

[Assistant]
Let's start by checking the **Wi-Fi Calling status** first.

Please use the `check_wifi_calling_status()` action on your device and let me know if it's currently turned ON or OFF. Once we have that answer, we'll move on to the app permissions.

[Tool] Wi-Fi Calling is currently turned ON.

[User] Wi‑Fi Calling is currently **ON**.

[Assistant]
Since Wi-Fi Calling is ON, please use the `toggle_wifi_calling()` action to turn it **OFF**.

After that, please try sending an MMS again and let me know if it works. If it still doesn't, we'll check the messaging app permissions next!

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned **Wi‑Fi Calling OFF**. Status bar still shows **5G**, excellent signal, data enabled.

Tried sending an MMS again and it **still cannot send MMS**. What’s next?

[Assistant] Okay, let's check the messaging app permissions. Please use the `check_app_permissions(app_name="messaging")` action on your phone and let me know if **"storage"** and **"sms"** are listed as granted. If they aren't, we'll need to grant them to ensure the app can handle multimedia messages properly!

[Tool] App 'messaging' has permission for: storage, phone.

[User]
I checked the messaging app permissions. It currently has: **storage** and **phone**.

I **don’t see “sms”** listed as granted. What should I do next?

[Assistant]
Since the **"sms"** permission is not listed, please use the `grant_app_permission(app_name="messaging", permission="sms")` action on your device.

Once you've granted that permission, please try sending an MMS again and let me know if it works! If it still doesn't, we'll continue troubleshooting!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.


Question:
I checked and I do see the payment request for **bill B1002 ($150.00)**, and I’ve now **made the payment**.

Can you confirm it went through on your side and that the other line (**555-123-2003**) is resumed?

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"message": "Line resumed successfully", "line": {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Active", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": null}}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?

[User]
Please add **2.0 GB** of data refuel (I don’t want to change my plan).

As for the overdue bill—can we **handle the data refuel first** so I can get MMS working again, and then you can send me the payment request for the **$150** after?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I have successfully added 2.0 GB of data to your line (555-123-2002) for $4.00, which will be added to your next bill.

I have also sent a payment request for your overdue bill (B1002) of $150.00. Please check your payment requests and follow the steps to complete the payment.

Now that roaming is enabled and you have additional data, your MMS messages should start sending. You may need to reboot your device for the changes to take effect.

Is there anything else I can help you with?

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I rebooted, but it still isn’t working.

Right now my phone shows:
- **Airplane Mode: ON**
- **SIM status: missing**
- **No cellular service**, **mobile data off**, Wi‑Fi off
- MMS still fails (my messaging app **cannot send MMS**)

What should I do next?

[Assistant]
It looks like there are a few device settings that are preventing your phone from connecting to the network. Please follow these steps on your device:

1.  **Turn off Airplane Mode:** Use the `toggle_airplane_mode()` action to turn Airplane Mode **OFF**.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action. This will simulate removing and reinserting the card to ensure it's properly recognized.
3.  **Enable Mobile Data:** Once Airplane Mode is off and the SIM is recognized, use the `toggle_data()` action to turn your mobile data **ON**.

After you've performed these actions, please check your signal strength and try sending an MMS again. Let me know if the status of your phone changes or if you're still having trouble!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
Done:

- Airplane Mode is **OFF**
- SIM now shows **active**
- Cellular is **connected** but signal is **poor**, and it’s on **2G**
- Mobile data is **ON** and data roaming is **ON**
- Wi‑Fi is off

I tried again and the messaging app still **cannot send MMS**. Getting a bit frustrated—what’s the next step?

[Assistant]
I understand your frustration. Since your phone is currently connected to a **2G** network, that's likely why your MMS messages are still failing, as MMS requires at least a 3G connection to work properly.

Please try the following steps on your device:

1.  **Change Network Mode Preference:** Use the `set_network_mode_preference(mode="4g_5g_preferred")` action on your phone. This will allow your device to connect to faster 4G or 5G networks, which are needed for MMS.
2.  **Check APN Settings:** After changing the network mode, use the `check_apn_settings()` action to ensure your settings (specifically the MMSC URL) are correct. If they show as "Incorrect" or missing, use the `reset_apn_settings()` action and then `reboot_device()`.

Please let me know once you've tried these steps and if your signal or network type (like 4G or 5G) changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed those steps:

- Set network mode to **4g_5g_preferred** → now I’m on **5G** with **excellent** signal and data enabled.
- APN check initially showed **MMSC URL: Not Set**
- I reset APN settings and rebooted; now APN shows:
  - APN: **internet**
  - MMSC: **http://mms.carrier.com/mms/wapenc**

But even after that, my messaging app **still cannot send MMS**.

What should we try next? Also, you mentioned a payment request—do you still need me to pay that now, or is it unrelated to MMS?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
I'm glad your signal is excellent and your APN settings are now correct! Since it's still not working, we have two more things to check on your device:

1.  **Check Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Please use the `check_wifi_calling_status()` action. If it's **ON**, please use `toggle_wifi_calling()` to turn it **OFF**.
2.  **Check App Permissions:** The messaging app needs certain permissions to handle multimedia files. Use the `check_app_permissions(app_name="messaging")` action to see if **"storage"** and **"sms"** are granted. If they aren't, please use `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")`.

Regarding the **payment request**: Your line (555-123-2002) is currently **Active**, so the overdue bill isn't blocking your MMS service right now. However, I did notice that one of your other lines (555-123-2003) is already suspended due to the unpaid bill. It's a good idea to complete the payment soon to prevent any further service interruptions, but it is not what's causing the MMS issue at this moment.

Please let me know the results of those two checks!

[User]
I can do those checks, but I can only perform **one action at a time** on my end.

Which should I do first:
1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions**?

[Assistant]
Let's start by checking the **Wi-Fi Calling status** first.

Please use the `check_wifi_calling_status()` action on your device and let me know if it's currently turned ON or OFF. Once we have that answer, we'll move on to the app permissions.

[Tool] Wi-Fi Calling is currently turned ON.

[User] Wi‑Fi Calling is currently **ON**.

[Assistant]
Since Wi-Fi Calling is ON, please use the `toggle_wifi_calling()` action to turn it **OFF**.

After that, please try sending an MMS again and let me know if it works. If it still doesn't, we'll check the messaging app permissions next!

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned **Wi‑Fi Calling OFF**. Status bar still shows **5G**, excellent signal, data enabled.

Tried sending an MMS again and it **still cannot send MMS**. What’s next?

[Assistant] Okay, let's check the messaging app permissions. Please use the `check_app_permissions(app_name="messaging")` action on your phone and let me know if **"storage"** and **"sms"** are listed as granted. If they aren't, we'll need to grant them to ensure the app can handle multimedia messages properly!

[Tool] App 'messaging' has permission for: storage, phone.

[User]
I checked the messaging app permissions. It currently has: **storage** and **phone**.

I **don’t see “sms”** listed as granted. What should I do next?

[Assistant]
Since the **"sms"** permission is not listed, please use the `grant_app_permission(app_name="messaging", permission="sms")` action on your device.

Once you've granted that permission, please try sending an MMS again and let me know if it works! If it still doesn't, we'll continue troubleshooting!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[User]
I granted the **sms** permission to the messaging app, and now it looks like it **can send MMS messages**.

So that seems to have fixed it—thanks.

One last thing: you mentioned a payment request for the overdue **$150** bill. I’m ready to pay it now if you still need me to.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant]
That’s great news! I'm happy to hear your MMS is working now.

Regarding the payment, since I have already sent the payment request for the **$150.00** bill (**B1002**), you should see it on your device. Please go ahead and accept it there to complete the payment.

Once the payment is processed and the bill status is updated to **PAID**, I will also be able to resume your other line (**555-123-2003**) which is currently suspended due to that overdue bill.

Please let me know once you’ve completed the payment!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?

[User]
Please add **2.0 GB** of data refuel (I don’t want to change my plan).

As for the overdue bill—can we **handle the data refuel first** so I can get MMS working again, and then you can send me the payment request for the **$150** after?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I have successfully added 2.0 GB of data to your line (555-123-2002) for $4.00, which will be added to your next bill.

I have also sent a payment request for your overdue bill (B1002) of $150.00. Please check your payment requests and follow the steps to complete the payment.

Now that roaming is enabled and you have additional data, your MMS messages should start sending. You may need to reboot your device for the changes to take effect.

Is there anything else I can help you with?

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I rebooted, but it still isn’t working.

Right now my phone shows:
- **Airplane Mode: ON**
- **SIM status: missing**
- **No cellular service**, **mobile data off**, Wi‑Fi off
- MMS still fails (my messaging app **cannot send MMS**)

What should I do next?

[Assistant]
It looks like there are a few device settings that are preventing your phone from connecting to the network. Please follow these steps on your device:

1.  **Turn off Airplane Mode:** Use the `toggle_airplane_mode()` action to turn Airplane Mode **OFF**.
2.  **Reseat your SIM card:** Use the `reseat_sim_card()` action. This will simulate removing and reinserting the card to ensure it's properly recognized.
3.  **Enable Mobile Data:** Once Airplane Mode is off and the SIM is recognized, use the `toggle_data()` action to turn your mobile data **ON**.

After you've performed these actions, please check your signal strength and try sending an MMS again. Let me know if the status of your phone changes or if you're still having trouble!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
Done:

- Airplane Mode is **OFF**
- SIM now shows **active**
- Cellular is **connected** but signal is **poor**, and it’s on **2G**
- Mobile data is **ON** and data roaming is **ON**
- Wi‑Fi is off

I tried again and the messaging app still **cannot send MMS**. Getting a bit frustrated—what’s the next step?

[Assistant]
I understand your frustration. Since your phone is currently connected to a **2G** network, that's likely why your MMS messages are still failing, as MMS requires at least a 3G connection to work properly.

Please try the following steps on your device:

1.  **Change Network Mode Preference:** Use the `set_network_mode_preference(mode="4g_5g_preferred")` action on your phone. This will allow your device to connect to faster 4G or 5G networks, which are needed for MMS.
2.  **Check APN Settings:** After changing the network mode, use the `check_apn_settings()` action to ensure your settings (specifically the MMSC URL) are correct. If they show as "Incorrect" or missing, use the `reset_apn_settings()` action and then `reboot_device()`.

Please let me know once you've tried these steps and if your signal or network type (like 4G or 5G) changes!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed those steps:

- Set network mode to **4g_5g_preferred** → now I’m on **5G** with **excellent** signal and data enabled.
- APN check initially showed **MMSC URL: Not Set**
- I reset APN settings and rebooted; now APN shows:
  - APN: **internet**
  - MMSC: **http://mms.carrier.com/mms/wapenc**

But even after that, my messaging app **still cannot send MMS**.

What should we try next? Also, you mentioned a payment request—do you still need me to pay that now, or is it unrelated to MMS?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
I'm glad your signal is excellent and your APN settings are now correct! Since it's still not working, we have two more things to check on your device:

1.  **Check Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Please use the `check_wifi_calling_status()` action. If it's **ON**, please use `toggle_wifi_calling()` to turn it **OFF**.
2.  **Check App Permissions:** The messaging app needs certain permissions to handle multimedia files. Use the `check_app_permissions(app_name="messaging")` action to see if **"storage"** and **"sms"** are granted. If they aren't, please use `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")`.

Regarding the **payment request**: Your line (555-123-2002) is currently **Active**, so the overdue bill isn't blocking your MMS service right now. However, I did notice that one of your other lines (555-123-2003) is already suspended due to the unpaid bill. It's a good idea to complete the payment soon to prevent any further service interruptions, but it is not what's causing the MMS issue at this moment.

Please let me know the results of those two checks!

[User]
I can do those checks, but I can only perform **one action at a time** on my end.

Which should I do first:
1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions**?

[Assistant]
Let's start by checking the **Wi-Fi Calling status** first.

Please use the `check_wifi_calling_status()` action on your device and let me know if it's currently turned ON or OFF. Once we have that answer, we'll move on to the app permissions.

[Tool] Wi-Fi Calling is currently turned ON.

[User] Wi‑Fi Calling is currently **ON**.

[Assistant]
Since Wi-Fi Calling is ON, please use the `toggle_wifi_calling()` action to turn it **OFF**.

After that, please try sending an MMS again and let me know if it works. If it still doesn't, we'll check the messaging app permissions next!

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned **Wi‑Fi Calling OFF**. Status bar still shows **5G**, excellent signal, data enabled.

Tried sending an MMS again and it **still cannot send MMS**. What’s next?

[Assistant] Okay, let's check the messaging app permissions. Please use the `check_app_permissions(app_name="messaging")` action on your phone and let me know if **"storage"** and **"sms"** are listed as granted. If they aren't, we'll need to grant them to ensure the app can handle multimedia messages properly!

[Tool] App 'messaging' has permission for: storage, phone.

[User]
I checked the messaging app permissions. It currently has: **storage** and **phone**.

I **don’t see “sms”** listed as granted. What should I do next?

[Assistant]
Since the **"sms"** permission is not listed, please use the `grant_app_permission(app_name="messaging", permission="sms")` action on your device.

Once you've granted that permission, please try sending an MMS again and let me know if it works! If it still doesn't, we'll continue troubleshooting!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[User]
I granted the **sms** permission to the messaging app, and now it looks like it **can send MMS messages**.

So that seems to have fixed it—thanks.

One last thing: you mentioned a payment request for the overdue **$150** bill. I’m ready to pay it now if you still need me to.

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Awaiting Payment"}

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Assistant]
That’s great news! I'm happy to hear your MMS is working now.

Regarding the payment, since I have already sent the payment request for the **$150.00** bill (**B1002**), you should see it on your device. Please go ahead and accept it there to complete the payment.

Once the payment is processed and the bill status is updated to **PAID**, I will also be able to resume your other line (**555-123-2003**) which is currently suspended due to that overdue bill.

Please let me know once you’ve completed the payment!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.


Question:
Hi—I'm having trouble sending MMS (picture messages) in my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Let’s do option 1 and **refuel 2.0 GB** (I don’t want to change my plan).

Please go ahead and send whatever payment request/authorization you need, and once it’s added, let me know if there’s anything I should toggle on my phone (I’m in France, so roaming might be involved).

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) in my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John. I've looked into your account, and I see that your line (ending in 2002) has used **15.1 GB** of data this billing cycle, which exceeds your plan's **15 GB** limit.

Since MMS picture messages require mobile data to work, this is likely why your messages are failing.

To fix this, you can:
1.  **Refuel your data**: We can add more data to your current cycle (up to 2GB) for a one-time charge. The rate for your plan is **$2 per GB**.
2.  **Upgrade your plan**: We can switch you to a plan with a higher data allowance.

Which option would you prefer?

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) in my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] Transfer successful

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John. I've looked into your account, and I see that your line (ending in 2002) has used **15.1 GB** of data this billing cycle, which exceeds your plan's **15 GB** limit.

Since MMS picture messages require mobile data to work, this is likely why your messages are failing.

To fix this, you can:
1.  **Refuel your data**: We can add more data to your current cycle (up to 2GB) for a one-time charge. The rate for your plan is **$2 per GB**.
2.  **Upgrade your plan**: We can switch you to a plan with a higher data allowance.

Which option would you prefer?


Question: Sure — I’m John Smith, and the phone number on the account is **555-123-2002**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm hoping you can help me troubleshoot an issue.

For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. Regular texts seem fine, but MMS just won’t go through. I’m at home in the United States.

What should I try first?

[Assistant]
I'm sorry to hear you're having trouble sending picture messages. I can certainly help you troubleshoot that!

To get started, could you please provide your full name and date of birth, or the phone number associated with your account?

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm hoping you can help me troubleshoot an issue.

For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. Regular texts seem fine, but MMS just won’t go through. I’m at home in the United States.

What should I try first?

[Assistant]
I'm sorry to hear you're having trouble sending picture messages. I can certainly help you troubleshoot that!

To get started, could you please provide your full name and date of birth, or the phone number associated with your account?


Question:
Okay, that makes sense—though it’s a little frustrating that MMS just stops working without much warning.

Let’s go ahead and **refuel the full 2.0 GB** (I’m fine with that), but **I don’t want to change my plan**.

On the bill: I wasn’t expecting that notice. Can we focus on getting MMS working first, and then we can talk about the payment request right after?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm hoping you can help me troubleshoot an issue.

For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. Regular texts seem fine, but MMS just won’t go through. I’m at home in the United States.

What should I try first?

[Assistant]
I'm sorry to hear you're having trouble sending picture messages. I can certainly help you troubleshoot that!

To get started, could you please provide your full name and date of birth, or the phone number associated with your account?

[User] Sure — I’m John Smith, and the phone number on the account is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked into your account, and I believe I've found the cause of the issue.

Your line (ending in **-2002**) has used **15.1 GB** of data this month, which has exceeded your plan's **15.0 GB** limit. While regular text messages (SMS) still work, picture messages (MMS) require a mobile data connection, which is currently disabled because the limit has been reached.

To get your MMS working again, you have two options:
1. **Refuel your data**: You can add more data to your current cycle at a rate of **$2.00 per GB** (up to a maximum of 2GB).
2. **Upgrade your plan**: You could switch to a plan with a higher data limit.

Would you like to refuel your data, or would you prefer to explore other plan options?

Additionally, I noticed that your most recent bill for **$150.00** was due on **February 19th**. While your service is still active, you may want to address this to avoid any potential interruptions. Would you like me to send you a payment request for that bill as well?

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm hoping you can help me troubleshoot an issue.

For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. Regular texts seem fine, but MMS just won’t go through. I’m at home in the United States.

What should I try first?

[Assistant]
I'm sorry to hear you're having trouble sending picture messages. I can certainly help you troubleshoot that!

To get started, could you please provide your full name and date of birth, or the phone number associated with your account?

[User] Sure — I’m John Smith, and the phone number on the account is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked into your account, and I believe I've found the cause of the issue.

Your line (ending in **-2002**) has used **15.1 GB** of data this month, which has exceeded your plan's **15.0 GB** limit. While regular text messages (SMS) still work, picture messages (MMS) require a mobile data connection, which is currently disabled because the limit has been reached.

To get your MMS working again, you have two options:
1. **Refuel your data**: You can add more data to your current cycle at a rate of **$2.00 per GB** (up to a maximum of 2GB).
2. **Upgrade your plan**: You could switch to a plan with a higher data limit.

Would you like to refuel your data, or would you prefer to explore other plan options?

Additionally, I noticed that your most recent bill for **$150.00** was due on **February 19th**. While your service is still active, you may want to address this to avoid any potential interruptions. Would you like me to send you a payment request for that bill as well?