Question:
I switched the network preference to **4G/5G preferred**.

Now the status bar shows **4 bars (excellent), 5G, Data Enabled, 80% battery**.

I’d prefer **not** to change my plan. If we need to, I’m willing to **refuel 2.0 GB**—but before paying, can we quickly test if MMS will send now?

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith (555-123-2002). For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. I’m at home in the U.S. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've looked into your account, John. It seems your line (555-123-2002) has used 15.1 GB of data, which is slightly over your Premium Plan's 15 GB limit. When the data limit is reached, mobile data connectivity is lost, which is likely why you're unable to send MMS (picture messages).

Could you please check your phone's status bar and let me know what icons you see regarding your cellular and data connection? This will help us confirm if the connection is currently disabled.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User] I checked my status bar—right now I only see **Airplane Mode (✈)** and **battery 80%**. I’m not seeing any cellular signal bars or data/Wi‑Fi indicator.

[Assistant]
It looks like **Airplane Mode** is currently turned on, which disables all cellular and data connections. This is why you're unable to see any signal bars or send MMS messages.

Please use the **toggle_airplane_mode** feature on your device to turn it off. Once that's done, let me know if your signal bars reappear!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows: **1 bar (poor signal), 2G, Data Enabled, battery 80%**.

[Assistant]
It's good that Airplane Mode is off now, John. However, your phone is currently connected to a **2G network**, which is generally not fast enough to send MMS (picture messages). MMS typically requires at least a 3G, 4G, or 5G connection.

Additionally, as I mentioned before, your line is slightly over its **15 GB data limit** (currently at 15.1 GB). This often results in data connectivity being disabled, which is required for MMS.

To fix this, let's try two things:

1.  **Update your Network Preference:** Please go into your phone's network settings and set your preferred network mode to **"4G/5G preferred"** (or similar). This will allow your phone to connect to faster networks.
2.  **Address the Data Limit:** Since you've reached your data limit, you have two options to restore full data service:
    *   **Refuel Data:** You can add more data for $2 per GB.
    *   **Change Plan:** You can switch to a plan with a higher data limit.

Would you like to try refueling your data now, or would you prefer to see our other plan options?

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith (555-123-2002). For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. I’m at home in the U.S. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've looked into your account, John. It seems your line (555-123-2002) has used 15.1 GB of data, which is slightly over your Premium Plan's 15 GB limit. When the data limit is reached, mobile data connectivity is lost, which is likely why you're unable to send MMS (picture messages).

Could you please check your phone's status bar and let me know what icons you see regarding your cellular and data connection? This will help us confirm if the connection is currently disabled.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User] I checked my status bar—right now I only see **Airplane Mode (✈)** and **battery 80%**. I’m not seeing any cellular signal bars or data/Wi‑Fi indicator.

[Assistant]
It looks like **Airplane Mode** is currently turned on, which disables all cellular and data connections. This is why you're unable to see any signal bars or send MMS messages.

Please use the **toggle_airplane_mode** feature on your device to turn it off. Once that's done, let me know if your signal bars reappear!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows: **1 bar (poor signal), 2G, Data Enabled, battery 80%**.

[Assistant]
It's good that Airplane Mode is off now, John. However, your phone is currently connected to a **2G network**, which is generally not fast enough to send MMS (picture messages). MMS typically requires at least a 3G, 4G, or 5G connection.

Additionally, as I mentioned before, your line is slightly over its **15 GB data limit** (currently at 15.1 GB). This often results in data connectivity being disabled, which is required for MMS.

To fix this, let's try two things:

1.  **Update your Network Preference:** Please go into your phone's network settings and set your preferred network mode to **"4G/5G preferred"** (or similar). This will allow your phone to connect to faster networks.
2.  **Address the Data Limit:** Since you've reached your data limit, you have two options to restore full data service:
    *   **Refuel Data:** You can add more data for $2 per GB.
    *   **Change Plan:** You can switch to a plan with a higher data limit.

Would you like to try refueling your data now, or would you prefer to see our other plan options?

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%


Question:
I just tried sending an MMS, and it **still won’t send**—my messaging app says it **can’t send MMS**.

This is getting a bit frustrating. Can you go ahead and **refuel 2.0 GB** for the **$4.00** (added to my next bill) so we can get this working?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith (555-123-2002). For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. I’m at home in the U.S. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've looked into your account, John. It seems your line (555-123-2002) has used 15.1 GB of data, which is slightly over your Premium Plan's 15 GB limit. When the data limit is reached, mobile data connectivity is lost, which is likely why you're unable to send MMS (picture messages).

Could you please check your phone's status bar and let me know what icons you see regarding your cellular and data connection? This will help us confirm if the connection is currently disabled.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User] I checked my status bar—right now I only see **Airplane Mode (✈)** and **battery 80%**. I’m not seeing any cellular signal bars or data/Wi‑Fi indicator.

[Assistant]
It looks like **Airplane Mode** is currently turned on, which disables all cellular and data connections. This is why you're unable to see any signal bars or send MMS messages.

Please use the **toggle_airplane_mode** feature on your device to turn it off. Once that's done, let me know if your signal bars reappear!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows: **1 bar (poor signal), 2G, Data Enabled, battery 80%**.

[Assistant]
It's good that Airplane Mode is off now, John. However, your phone is currently connected to a **2G network**, which is generally not fast enough to send MMS (picture messages). MMS typically requires at least a 3G, 4G, or 5G connection.

Additionally, as I mentioned before, your line is slightly over its **15 GB data limit** (currently at 15.1 GB). This often results in data connectivity being disabled, which is required for MMS.

To fix this, let's try two things:

1.  **Update your Network Preference:** Please go into your phone's network settings and set your preferred network mode to **"4G/5G preferred"** (or similar). This will allow your phone to connect to faster networks.
2.  **Address the Data Limit:** Since you've reached your data limit, you have two options to restore full data service:
    *   **Refuel Data:** You can add more data for $2 per GB.
    *   **Change Plan:** You can switch to a plan with a higher data limit.

Would you like to try refueling your data now, or would you prefer to see our other plan options?

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I switched the network preference to **4G/5G preferred**.

Now the status bar shows **4 bars (excellent), 5G, Data Enabled, 80% battery**.

I’d prefer **not** to change my plan. If we need to, I’m willing to **refuel 2.0 GB**—but before paying, can we quickly test if MMS will send now?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
It’s great that you have an excellent 5G signal now!

Since you are at 15.1 GB and your plan limit is 15.0 GB, our system typically stops data connectivity, which is necessary for MMS. However, sometimes there’s a small grace period or a delay in the cutoff.

Please go ahead and **try to send an MMS (picture message) right now**. If it goes through, we’re all set! If it fails or says "sending," then the data limit is likely the cause.

If it doesn't work, I can add the **2.0 GB of refueled data** you mentioned for **$4.00** ($2.00 per GB), which will be added to your next bill.

Let me know if the test message sends!

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith (555-123-2002). For the past few hours I haven’t been able to send MMS (picture messages) from my messaging app. I’m at home in the U.S. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've looked into your account, John. It seems your line (555-123-2002) has used 15.1 GB of data, which is slightly over your Premium Plan's 15 GB limit. When the data limit is reached, mobile data connectivity is lost, which is likely why you're unable to send MMS (picture messages).

Could you please check your phone's status bar and let me know what icons you see regarding your cellular and data connection? This will help us confirm if the connection is currently disabled.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User] I checked my status bar—right now I only see **Airplane Mode (✈)** and **battery 80%**. I’m not seeing any cellular signal bars or data/Wi‑Fi indicator.

[Assistant]
It looks like **Airplane Mode** is currently turned on, which disables all cellular and data connections. This is why you're unable to see any signal bars or send MMS messages.

Please use the **toggle_airplane_mode** feature on your device to turn it off. Once that's done, let me know if your signal bars reappear!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows: **1 bar (poor signal), 2G, Data Enabled, battery 80%**.

[Assistant]
It's good that Airplane Mode is off now, John. However, your phone is currently connected to a **2G network**, which is generally not fast enough to send MMS (picture messages). MMS typically requires at least a 3G, 4G, or 5G connection.

Additionally, as I mentioned before, your line is slightly over its **15 GB data limit** (currently at 15.1 GB). This often results in data connectivity being disabled, which is required for MMS.

To fix this, let's try two things:

1.  **Update your Network Preference:** Please go into your phone's network settings and set your preferred network mode to **"4G/5G preferred"** (or similar). This will allow your phone to connect to faster networks.
2.  **Address the Data Limit:** Since you've reached your data limit, you have two options to restore full data service:
    *   **Refuel Data:** You can add more data for $2 per GB.
    *   **Change Plan:** You can switch to a plan with a higher data limit.

Would you like to try refueling your data now, or would you prefer to see our other plan options?

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I switched the network preference to **4G/5G preferred**.

Now the status bar shows **4 bars (excellent), 5G, Data Enabled, 80% battery**.

I’d prefer **not** to change my plan. If we need to, I’m willing to **refuel 2.0 GB**—but before paying, can we quickly test if MMS will send now?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
It’s great that you have an excellent 5G signal now!

Since you are at 15.1 GB and your plan limit is 15.0 GB, our system typically stops data connectivity, which is necessary for MMS. However, sometimes there’s a small grace period or a delay in the cutoff.

Please go ahead and **try to send an MMS (picture message) right now**. If it goes through, we’re all set! If it fails or says "sending," then the data limit is likely the cause.

If it doesn't work, I can add the **2.0 GB of refueled data** you mentioned for **$4.00** ($2.00 per GB), which will be added to your next bill.

Let me know if the test message sends!

[Tool] Your messaging app cannot send MMS messages.


Question: Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'can_send_mms' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).


Question:
I reset the APN settings and rebooted.

After the restart:
- APN is **internet**
- MMSC URL is still `http://mms.carrier.com/mms/wapenc`

But I tried again and my messaging app **still cannot send MMS**.

At this point, what else can we check on the device/network? (For example: data saver/VPN, network mode, or anything carrier-side?)

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.

[User]
Here’s what I found:

1) **APN settings**
- Current APN: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is set)

2) **Messaging app permissions**
- The “messaging” app currently only has permission for: **phone**
- I’m **not** seeing **storage** or **sms** listed as granted.

What should I do next—do you want me to grant storage and sms permissions to the messaging app?

[Tool] Error: Tool 'grant_app_permission' not found.

[Assistant]
Yes, please go ahead and grant both the **storage** and **sms** permissions to the messaging app.

The messaging app needs these to handle media files (like pictures and videos) and to send messages. Once you've granted both permissions, please try sending an MMS again and let me know if it's successful!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted both permissions:

- **storage**: granted successfully
- **sms**: granted successfully

Then I tried sending an MMS again, and it **still cannot send MMS**.

What’s the next step you want me to try? Would resetting APN settings or rebooting the device make sense?

[Assistant]
Since we've checked the basic connectivity, data refueling, and app permissions, resetting the APN settings and rebooting the device is a great idea.

Please go ahead and:
1.  **Reset APN Settings** using the `reset_apn_settings()` tool.
2.  **Reboot the device** using the `reboot_device()` tool.

This will ensure all your network settings are refreshed and correctly configured. Once your phone has restarted, please try sending an MMS again and let me know if it finally goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.

[User]
Here’s what I found:

1) **APN settings**
- Current APN: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is set)

2) **Messaging app permissions**
- The “messaging” app currently only has permission for: **phone**
- I’m **not** seeing **storage** or **sms** listed as granted.

What should I do next—do you want me to grant storage and sms permissions to the messaging app?

[Tool] Error: Tool 'grant_app_permission' not found.

[Assistant]
Yes, please go ahead and grant both the **storage** and **sms** permissions to the messaging app.

The messaging app needs these to handle media files (like pictures and videos) and to send messages. Once you've granted both permissions, please try sending an MMS again and let me know if it's successful!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted both permissions:

- **storage**: granted successfully
- **sms**: granted successfully

Then I tried sending an MMS again, and it **still cannot send MMS**.

What’s the next step you want me to try? Would resetting APN settings or rebooting the device make sense?

[Assistant]
Since we've checked the basic connectivity, data refueling, and app permissions, resetting the APN settings and rebooting the device is a great idea.

Please go ahead and:
1.  **Reset APN Settings** using the `reset_apn_settings()` tool.
2.  **Reboot the device** using the `reboot_device()` tool.

This will ensure all your network settings are refreshed and correctly configured. Once your phone has restarted, please try sending an MMS again and let me know if it finally goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.