Question:
I checked the payment request and it shows **bill B1002 for $150.00**.

I went ahead and made the payment, and it says: **Payment of $150.00 has been made for bill B1002**.

Can you confirm on your side that it’s now showing as **PAID**?

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 4.0, "due_date": "2025-03-15", "line_items": [{"description": "Data refueling: 2 GB at $2.0/GB", "amount": 4.0, "date": "2025-02-25", "item_type": "Charge"}], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Paid"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the network mode preference and it was set to **2g_only**.

I changed it to **4g_5g_preferred**, and now I’m showing:
- **5G**
- **Excellent signal**
- **Mobile data ON**
- **Data roaming ON**
- **SIM active / connected**

But even after that, my messaging app **still cannot send MMS**.

You mentioned APN settings next—should I go ahead and check those now?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Yes, that's exactly what we should do next. Even with 5G and excellent signal, if your phone's **APN settings** (specifically the MMSC URL) are incorrect, MMS messages will fail.

**Here’s what you should do:**

1.  **Check APN Settings:** Use the `check_apn_settings()` tool to see if the current APN configuration is correct.
2.  **Reset APN Settings:** If it shows that the settings are "Incorrect" or "Missing," use the `reset_apn_settings()` tool to reset them to their defaults.
3.  **Reboot Device:** After resetting the APN settings, you **must** use the `reboot_device()` tool for the changes to take effect.

Go ahead and check those APN settings now, and let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the APN settings. It showed:

- **APN name:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

Then I went ahead and **reset the APN settings**, and **rebooted** like you said (it said the APN reset would apply at reboot).

After the reboot, I tested again and my messaging app **still cannot send MMS**.

What should we try next?

[Assistant]
Okay, John, since we've already enabled roaming, refueled your data, confirmed your signal and network mode, and reset your APN settings, we should check two more things that can sometimes interfere with MMS messages:

1.  **Check Wi-Fi Calling Status:** Use the `check_wifi_calling_status()` tool to see if Wi-Fi Calling is ON. Sometimes it can conflict with MMS messaging, especially when you're roaming.
2.  **Toggle Wi-Fi Calling OFF:** If it is ON, use the `toggle_wifi_calling()` tool to turn it OFF and then try sending another MMS.

Additionally, we should verify that your messaging app has the necessary permissions to send multimedia files:

1.  **Check Messaging App Permissions:** Use the `check_app_permissions(app_name="messaging")` tool to see if the "storage" and "sms" permissions are granted.
2.  **Grant Permissions:** If they're not, use the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` tools to grant them.

Please give these steps a try and let me know if they help!

[User]
I can do those checks, but I can only run **one action at a time** on my end.

Which would you like me to do first:

1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions** (storage/SMS)?

[Assistant]
Let's start by checking your **Wi-Fi Calling status**.

Please use the `check_wifi_calling_status()` tool to see if it is currently **ON**. If it is, go ahead and use `toggle_wifi_calling()` to turn it **OFF**, and then try sending an MMS again.

Let me know what you find!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[User]
Wi‑Fi Calling was **ON**. I toggled it **OFF**.

After that, I tested again and now **my messaging app can send MMS messages**.

So it looks like Wi‑Fi Calling was the thing blocking it while roaming. Thanks—MMS is working again.

We can move on to the overdue bill now.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
That's great news, John! I'm glad your MMS messages are working again. Turning off Wi-Fi Calling was the final piece of the puzzle.

Now, let's address the overdue bill. I've sent a **payment request** for bill **B1002** in the amount of **$150.00**.

**To complete the payment, please follow these steps:**

1.  **Check Payment Request:** Use the `check_payment_request()` tool to view the request I just sent.
2.  **Make Payment:** If everything looks correct, use the `make_payment()` tool with the payment request details and your preferred payment method (from your account) to finalize the payment.

Once you've done that, I'll check to make sure the bill is updated to **PAID**. Please let me know once you've made the payment!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages from my phone. It’s been going on for the past few hours: regular texts go through, but picture messages/MMS won’t send.

I’m John Smith, and my number is **555-123-2002**. I’m currently traveling **in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Roaming enabled successfully

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've looked into your account, John. There are a few things contributing to the MMS issues you're experiencing while in France:

1.  **Roaming:** International roaming was not enabled for your line (555-123-2002). I have now **enabled international roaming** for you at no additional cost, which should help your phone connect to the network in France.
2.  **Data Limit:** Your current plan (Premium Plan) has a 15GB data limit, and you have already used **15.1GB** this cycle. When you exceed your data limit, mobile data connectivity is lost, which prevents MMS messages from being sent.
3.  **Overdue Bill:** I also noticed that your bill from February (B1002) for **$150.00** is currently overdue.

**To get your MMS working again, I recommend the following:**

*   **Refuel Data:** You can add more data to your line to restore connectivity. On your plan, data refueling is **$2.00 per GB** (up to 2GB). Would you like me to add some data for you?
*   **Check Device Settings:** Please make sure that **"Mobile Data"** and **"Data Roaming"** are both turned **ON** in your phone's settings.
*   **Payment:** We should also look into getting that overdue bill settled to ensure your service remains active.

Would you like to proceed with refueling your data or making a payment on your bill?

[User]
Thanks for checking that.

Yes—please go ahead and **refuel the full 2.0 GB** (since that’s the max). I’m fine paying **$2/GB**, and I **don’t** want to change my plan.

After that, can you walk me through exactly where to check that **Mobile Data** and **Data Roaming** are turned on? I can do that on my end once you tell me the steps.

On the overdue bill: I understand, but I’d like to **get MMS working first**, then we can handle the payment right after.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data for your line (555-123-2002) for **$4.00**. This should restore your mobile data connectivity.

To make sure your phone is correctly configured to use this data while you're in France, we should check two settings: **Mobile Data** and **Data Roaming**.

You can use the following steps to check and enable these settings:

1.  **Check Your Network Status:** Use the `check_network_status` tool to see if your mobile data and data roaming are currently enabled.
2.  **Toggle Mobile Data:** If the status shows that mobile data is disabled, use the `toggle_data` tool to turn it ON.
3.  **Toggle Data Roaming:** If the status shows that data roaming is disabled, use the `toggle_roaming` tool to turn it ON.

Once you've done this, your phone should have a data connection, which will allow you to send and receive MMS messages again. Please let me know once you've checked these settings!

When you're ready, we can move on to addressing the overdue bill.

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
I ran the network status check, and here’s what it shows on my phone right now:

- **Airplane Mode: ON**
- **SIM Card Status: missing**
- **Cellular Connection: no service** (signal: none)
- **Mobile Data: Yes**
- **Data Roaming: Yes**
- **Wi‑Fi: OFF / not connected**

So even though data + roaming are enabled, it looks like **Airplane Mode being ON** (and the SIM showing as missing) is probably blocking everything.

What would you like me to do first—turn off **Airplane Mode**, or try reseating the **SIM**?

[Assistant]
You're exactly right—having **Airplane Mode ON** and the **SIM Card showing as missing** will definitely prevent your phone from connecting to the network and sending MMS messages.

Here is the best order to resolve this:

1.  **Turn OFF Airplane Mode:** First, use the `toggle_airplane_mode()` action to turn Airplane Mode OFF. This is the most likely cause of the "no service" status.
2.  **Reseat the SIM Card:** If your phone still shows the SIM as missing after Airplane Mode is off, use the `reseat_sim_card()` action to simulate reinserting it. This often fixes recognition issues.
3.  **Check Status Again:** After performing these steps, use `check_network_status()` once more to confirm that you have a cellular connection and signal.

Please go ahead and try turning off Airplane Mode first, then let me know if the SIM status changes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your order:

1) Toggled **Airplane Mode OFF**.
2) SIM still showed missing, so I **reseated the SIM**.
3) Checked status again.

Now my network status shows:
- **SIM: active**
- **Cellular: connected**
- **Signal: poor**
- **Network type: 2G**
- **Mobile Data: ON**
- **Data Roaming: ON**

However, I just checked and **my messaging app still cannot send MMS**.

Honestly, that’s a bit frustrating since we’re connected again now. What should I try next?

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I'm glad your SIM is active and you're connected, but that **2G network connection** is likely why your MMS still isn't sending. MMS requires at least a 3G connection to function properly; 2G is simply too slow for multimedia content.

To fix this, we should make sure your phone is allowed to connect to faster 4G or 5G networks.

**Here’s what I’d like you to do next:**

1.  **Check Network Mode Preference:** Use the `check_network_mode_preference` tool to see what your phone's preferred network type is set to.
2.  **Set Preference to 4G/5G:** If it’s set to "2G only" or "3G only," use the `set_network_mode_preference(mode: str)` tool with the mode `"4g_5g_preferred"` to allow your phone to connect to faster networks.

Once you’ve updated that setting, give it a few moments to reconnect to the faster network, and then try sending another MMS. If that still doesn't work, we can check your **APN settings** next.

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the network mode preference and it was set to **2g_only**.

I changed it to **4g_5g_preferred**, and now I’m showing:
- **5G**
- **Excellent signal**
- **Mobile data ON**
- **Data roaming ON**
- **SIM active / connected**

But even after that, my messaging app **still cannot send MMS**.

You mentioned APN settings next—should I go ahead and check those now?

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
Yes, that's exactly what we should do next. Even with 5G and excellent signal, if your phone's **APN settings** (specifically the MMSC URL) are incorrect, MMS messages will fail.

**Here’s what you should do:**

1.  **Check APN Settings:** Use the `check_apn_settings()` tool to see if the current APN configuration is correct.
2.  **Reset APN Settings:** If it shows that the settings are "Incorrect" or "Missing," use the `reset_apn_settings()` tool to reset them to their defaults.
3.  **Reboot Device:** After resetting the APN settings, you **must** use the `reboot_device()` tool for the changes to take effect.

Go ahead and check those APN settings now, and let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked the APN settings. It showed:

- **APN name:** internet
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

Then I went ahead and **reset the APN settings**, and **rebooted** like you said (it said the APN reset would apply at reboot).

After the reboot, I tested again and my messaging app **still cannot send MMS**.

What should we try next?

[Assistant]
Okay, John, since we've already enabled roaming, refueled your data, confirmed your signal and network mode, and reset your APN settings, we should check two more things that can sometimes interfere with MMS messages:

1.  **Check Wi-Fi Calling Status:** Use the `check_wifi_calling_status()` tool to see if Wi-Fi Calling is ON. Sometimes it can conflict with MMS messaging, especially when you're roaming.
2.  **Toggle Wi-Fi Calling OFF:** If it is ON, use the `toggle_wifi_calling()` tool to turn it OFF and then try sending another MMS.

Additionally, we should verify that your messaging app has the necessary permissions to send multimedia files:

1.  **Check Messaging App Permissions:** Use the `check_app_permissions(app_name="messaging")` tool to see if the "storage" and "sms" permissions are granted.
2.  **Grant Permissions:** If they're not, use the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` tools to grant them.

Please give these steps a try and let me know if they help!

[User]
I can do those checks, but I can only run **one action at a time** on my end.

Which would you like me to do first:

1) **Check Wi‑Fi Calling status**, or
2) **Check the messaging app permissions** (storage/SMS)?

[Assistant]
Let's start by checking your **Wi-Fi Calling status**.

Please use the `check_wifi_calling_status()` tool to see if it is currently **ON**. If it is, go ahead and use `toggle_wifi_calling()` to turn it **OFF**, and then try sending an MMS again.

Let me know what you find!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[User]
Wi‑Fi Calling was **ON**. I toggled it **OFF**.

After that, I tested again and now **my messaging app can send MMS messages**.

So it looks like Wi‑Fi Calling was the thing blocking it while roaming. Thanks—MMS is working again.

We can move on to the overdue bill now.

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
That's great news, John! I'm glad your MMS messages are working again. Turning off Wi-Fi Calling was the final piece of the puzzle.

Now, let's address the overdue bill. I've sent a **payment request** for bill **B1002** in the amount of **$150.00**.

**To complete the payment, please follow these steps:**

1.  **Check Payment Request:** Use the `check_payment_request()` tool to view the request I just sent.
2.  **Make Payment:** If everything looks correct, use the `make_payment()` tool with the payment request details and your preferred payment method (from your account) to finalize the payment.

Once you've done that, I'll check to make sure the bill is updated to **PAID**. Please let me know once you've made the payment!

[Tool] You have a payment request for bill B1002 of 150.0 USD.

[Tool] Payment of 150.0 USD has been made for bill B1002.


Question:
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: Payment request sent to the customer for bill B1002

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.


Question:
I did both steps:

- Mobile data is **ON** now.
- Network mode is set to **4g_5g_preferred**.
- Status bar now shows **excellent signal, 5G, Data Enabled, 80% battery**.

But MMS **still won’t send**. This is getting a bit frustrating—what else can we try?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[User]
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I've successfully refueled **2 GB** of data for your line (**555-123-2002**). This charge of **$4** has been added to your account.

In addition, I noticed that your bill (B1002) for **$150.00** was due on February 19 and is currently overdue. I have sent a payment request for this bill to your account. You can check your payment requests and make the payment through the `check_payment_request` and `make_payment` tools if you have them available, or via your usual payment method.

Regarding your MMS issue: With the additional data now available, you should be able to send MMS messages again. If you don't see an immediate improvement, please **reboot your device** to refresh the connection.

Is there anything else I can assist you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried sending an MMS again and it **still won’t send**.

I also rebooted, and now my status bar is showing **Airplane Mode (✈)** with **80% battery**. That seems wrong—I didn’t turn Airplane Mode on.

What should I do next?

[Assistant]
It sounds like **Airplane Mode** is currently enabled on your device, which is why your MMS messages aren't sending. When Airplane Mode is on, it disconnects all wireless communications, including the cellular service and mobile data required for MMS.

To fix this, please follow these steps:

1.  Use the **`toggle_airplane_mode()`** action on your device to turn Airplane Mode **OFF**.
2.  Once Airplane Mode is off, you should see your signal strength return in the status bar.
3.  Try sending the MMS message again.

Regarding the payment request, I have already sent it for your overdue bill (**B1002**). You can find and approve it by using the **`check_payment_request()`** tool on your device.

Please let me know if turning off Airplane Mode resolves the issue or if you need further assistance!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned Airplane Mode **off**.

Now the status bar shows: **poor signal (📶¹), 2G, Data Disabled (📵), battery 80%**.

I tried sending an MMS again and it **still can’t send**. What should I toggle next—mobile data?

[Assistant]
Yes, exactly! Since your status bar shows **Data Disabled (📵)** and you're on a **2G** network, you'll need to enable your mobile data and adjust your network settings to send MMS.

Please follow these steps:

1.  Use the **`toggle_data()`** action on your device to turn **Mobile Data ON**.
2.  Once data is enabled, use **`set_network_mode_preference(mode: "4g_5g_preferred")`** to allow your phone to connect to a faster network. MMS requires at least a 3G network, and **2G** is generally not suitable for picture or video messaging.

Let me know if your MMS starts sending after these changes!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[User]
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I've successfully refueled **2 GB** of data for your line (**555-123-2002**). This charge of **$4** has been added to your account.

In addition, I noticed that your bill (B1002) for **$150.00** was due on February 19 and is currently overdue. I have sent a payment request for this bill to your account. You can check your payment requests and make the payment through the `check_payment_request` and `make_payment` tools if you have them available, or via your usual payment method.

Regarding your MMS issue: With the additional data now available, you should be able to send MMS messages again. If you don't see an immediate improvement, please **reboot your device** to refresh the connection.

Is there anything else I can assist you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried sending an MMS again and it **still won’t send**.

I also rebooted, and now my status bar is showing **Airplane Mode (✈)** with **80% battery**. That seems wrong—I didn’t turn Airplane Mode on.

What should I do next?

[Assistant]
It sounds like **Airplane Mode** is currently enabled on your device, which is why your MMS messages aren't sending. When Airplane Mode is on, it disconnects all wireless communications, including the cellular service and mobile data required for MMS.

To fix this, please follow these steps:

1.  Use the **`toggle_airplane_mode()`** action on your device to turn Airplane Mode **OFF**.
2.  Once Airplane Mode is off, you should see your signal strength return in the status bar.
3.  Try sending the MMS message again.

Regarding the payment request, I have already sent it for your overdue bill (**B1002**). You can find and approve it by using the **`check_payment_request()`** tool on your device.

Please let me know if turning off Airplane Mode resolves the issue or if you need further assistance!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned Airplane Mode **off**.

Now the status bar shows: **poor signal (📶¹), 2G, Data Disabled (📵), battery 80%**.

I tried sending an MMS again and it **still can’t send**. What should I toggle next—mobile data?

[Assistant]
Yes, exactly! Since your status bar shows **Data Disabled (📵)** and you're on a **2G** network, you'll need to enable your mobile data and adjust your network settings to send MMS.

Please follow these steps:

1.  Use the **`toggle_data()`** action on your device to turn **Mobile Data ON**.
2.  Once data is enabled, use **`set_network_mode_preference(mode: "4g_5g_preferred")`** to allow your phone to connect to a faster network. MMS requires at least a 3G network, and **2G** is generally not suitable for picture or video messaging.

Let me know if your MMS starts sending after these changes!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I changed the network mode preference to **4g_5g_preferred**.

- **Status bar now:** **4 bars (excellent)** and **5G**, with **Data Enabled** (battery 80%).
- I tried sending an MMS again, but it **still can’t send**—the messaging app **cannot send MMS**.

Honestly, that’s pretty frustrating since the signal/network looks great now. What should we try next?

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I've located your account and confirmed that your line (555-123-2002) is active. To help resolve your MMS (picture messaging) issue, could you please perform a few checks on your phone?

1.  **Check your status bar**: What do you see at the top of your screen? Specifically, look for icons for signal strength (how many bars?), network type (like 5G, 4G, or 2G), and if Airplane Mode (✈) or Data Saver (🔽) is enabled.
2.  **Verify your mobile data**: Are you able to browse the internet on your phone using your cellular data (not Wi-Fi)?
3.  **Check your messaging app permissions**: Sometimes the app needs permission to access storage or SMS features.

Please let me know what you find!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Wi-Fi is turned OFF.

[Tool] The following apps are installed on the phone: messaging, browser

[User]
Here’s what I’m seeing after checking:

1) **Status bar:** It shows **Airplane Mode (✈)** and **battery 80%**. I don’t see any signal bars or network type showing.

2) **Mobile data / internet on cellular:** Right now I’m getting **no service** because **Airplane Mode is ON**. Also, **Wi‑Fi is OFF**, so I’m not connected to anything.

3) **Messaging app permissions:** I can check this, but I’ll need you to tell me which specific messaging app you mean—my phone just shows an app called **“messaging”**.

Do you want me to **turn off Airplane Mode** first?

[Assistant]
Yes, please **turn off Airplane Mode** first. That’s why you’re seeing "no service" and can’t send messages or use mobile data.

You can do this by using the `toggle_airplane_mode()` action on your device. Once you've turned it off, let me know if your signal bars and network type (like 5G or 4G) reappear, and then try sending an MMS again!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Airplane Mode is **OFF** now.

- **Status bar:** I see **1 bar (poor signal)** and it says **2G**. It also shows **Data Enabled**. Battery still **80%**.
- I tried sending an MMS again, and **it still can’t send MMS** (my messaging app cannot send MMS).

[Assistant]
It looks like you're connected to a **2G** network, which is generally not sufficient for sending picture messages (MMS). MMS usually requires a 3G, 4G, or 5G connection.

To fix this, please try changing your phone's network mode preference:

1. Use the **`set_network_mode_preference`** action on your device.
2. Set the mode to **`"4g_5g_preferred"`**.

Once you've done that, let me know if your network type changes (from 2G to 4G or 5G) and if your signal bars improve. After that, try sending the MMS again!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I've located your account and confirmed that your line (555-123-2002) is active. To help resolve your MMS (picture messaging) issue, could you please perform a few checks on your phone?

1.  **Check your status bar**: What do you see at the top of your screen? Specifically, look for icons for signal strength (how many bars?), network type (like 5G, 4G, or 2G), and if Airplane Mode (✈) or Data Saver (🔽) is enabled.
2.  **Verify your mobile data**: Are you able to browse the internet on your phone using your cellular data (not Wi-Fi)?
3.  **Check your messaging app permissions**: Sometimes the app needs permission to access storage or SMS features.

Please let me know what you find!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Wi-Fi is turned OFF.

[Tool] The following apps are installed on the phone: messaging, browser

[User]
Here’s what I’m seeing after checking:

1) **Status bar:** It shows **Airplane Mode (✈)** and **battery 80%**. I don’t see any signal bars or network type showing.

2) **Mobile data / internet on cellular:** Right now I’m getting **no service** because **Airplane Mode is ON**. Also, **Wi‑Fi is OFF**, so I’m not connected to anything.

3) **Messaging app permissions:** I can check this, but I’ll need you to tell me which specific messaging app you mean—my phone just shows an app called **“messaging”**.

Do you want me to **turn off Airplane Mode** first?

[Assistant]
Yes, please **turn off Airplane Mode** first. That’s why you’re seeing "no service" and can’t send messages or use mobile data.

You can do this by using the `toggle_airplane_mode()` action on your device. Once you've turned it off, let me know if your signal bars and network type (like 5G or 4G) reappear, and then try sending an MMS again!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Airplane Mode is **OFF** now.

- **Status bar:** I see **1 bar (poor signal)** and it says **2G**. It also shows **Data Enabled**. Battery still **80%**.
- I tried sending an MMS again, and **it still can’t send MMS** (my messaging app cannot send MMS).

[Assistant]
It looks like you're connected to a **2G** network, which is generally not sufficient for sending picture messages (MMS). MMS usually requires a 3G, 4G, or 5G connection.

To fix this, please try changing your phone's network mode preference:

1. Use the **`set_network_mode_preference`** action on your device.
2. Set the mode to **`"4g_5g_preferred"`**.

Once you've done that, let me know if your network type changes (from 2G to 4G or 5G) and if your signal bars improve. After that, try sending the MMS again!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

Output: {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

Output: Error: Tool 'check_sim_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%