Question:
I reset the APN settings and rebooted.

After the restart:
- APN is **internet**
- MMSC URL is still `http://mms.carrier.com/mms/wapenc`

But I tried again and my messaging app **still cannot send MMS**.

At this point, what else can we check on the device/network? (For example: data saver/VPN, network mode, or anything carrier-side?)

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.

[User]
Here’s what I found:

1) **APN settings**
- Current APN: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is set)

2) **Messaging app permissions**
- The “messaging” app currently only has permission for: **phone**
- I’m **not** seeing **storage** or **sms** listed as granted.

What should I do next—do you want me to grant storage and sms permissions to the messaging app?

[Tool] Error: Tool 'grant_app_permission' not found.

[Assistant]
Yes, please go ahead and grant both the **storage** and **sms** permissions to the messaging app.

The messaging app needs these to handle media files (like pictures and videos) and to send messages. Once you've granted both permissions, please try sending an MMS again and let me know if it's successful!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted both permissions:

- **storage**: granted successfully
- **sms**: granted successfully

Then I tried sending an MMS again, and it **still cannot send MMS**.

What’s the next step you want me to try? Would resetting APN settings or rebooting the device make sense?

[Assistant]
Since we've checked the basic connectivity, data refueling, and app permissions, resetting the APN settings and rebooting the device is a great idea.

Please go ahead and:
1.  **Reset APN Settings** using the `reset_apn_settings()` tool.
2.  **Reboot the device** using the `reboot_device()` tool.

This will ensure all your network settings are refreshed and correctly configured. Once your phone has restarted, please try sending an MMS again and let me know if it finally goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.

[User]
Here’s what I found:

1) **APN settings**
- Current APN: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is set)

2) **Messaging app permissions**
- The “messaging” app currently only has permission for: **phone**
- I’m **not** seeing **storage** or **sms** listed as granted.

What should I do next—do you want me to grant storage and sms permissions to the messaging app?

[Tool] Error: Tool 'grant_app_permission' not found.

[Assistant]
Yes, please go ahead and grant both the **storage** and **sms** permissions to the messaging app.

The messaging app needs these to handle media files (like pictures and videos) and to send messages. Once you've granted both permissions, please try sending an MMS again and let me know if it's successful!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I granted both permissions:

- **storage**: granted successfully
- **sms**: granted successfully

Then I tried sending an MMS again, and it **still cannot send MMS**.

What’s the next step you want me to try? Would resetting APN settings or rebooting the device make sense?

[Assistant]
Since we've checked the basic connectivity, data refueling, and app permissions, resetting the APN settings and rebooting the device is a great idea.

Please go ahead and:
1.  **Reset APN Settings** using the `reset_apn_settings()` tool.
2.  **Reboot the device** using the `reboot_device()` tool.

This will ensure all your network settings are refreshed and correctly configured. Once your phone has restarted, please try sending an MMS again and let me know if it finally goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

Output: Error: Tool 'toggle_airplane_mode' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.


Question:
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Here’s what I found:

1) **APN/MMSC:**
- APN name: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is listed)

2) **Wi‑Fi Calling:** it’s currently **ON**.

3) **App permissions:** I tried checking permissions for **“Messages”**, but my phone says **App “Messages” not found**. (In my installed apps list I see **“messaging”** and **“browser”**.)

Do you want me to turn **Wi‑Fi Calling OFF** next, and then try sending an MMS again?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
It's great that you've got a strong 5G signal now! Since MMS is still not sending, there are a few more settings we should check on your phone that commonly cause this issue:

1.  **APN Settings (MMSC URL):** MMS requires specific "Access Point Name" settings to work. Could you check if your APN settings are correct, specifically if there is a **"MMSC URL"** listed? If it's missing or says "Incorrect," you might need to reset your APN settings to default and then reboot your device.
2.  **Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Could you check if **Wi-Fi Calling** is currently turned ON? If it is, try turning it OFF.
3.  **App Permissions:** Does your messaging app have all the necessary permissions? Please check if it has permission to access **"Storage"** and **"SMS."**

Please let me know what you find for each of these!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Wi-Fi Calling is currently turned ON.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'Messages' not found on this phone.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m John Smith (555-123-2002). I’m currently traveling abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (picture messages). Regular texts seem fine, but MMS won’t go through.

Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account, and your line (555-123-2002) is active and has international roaming enabled. You also have plenty of data remaining in your current billing cycle.

Since you're in France, MMS requires a working mobile data connection. To help troubleshoot this, could you please check a few things on your phone?

1.  **Check Mobile Data:** Is mobile data turned on in your settings?
2.  **Check Data Roaming:** Since you're traveling, is "Data Roaming" enabled in your phone's cellular/mobile data settings?
3.  **Internet Access:** Can you successfully browse the internet or use other data-dependent apps (like a web browser) while disconnected from Wi-Fi?
4.  **Status Bar:** What icons do you see at the top of your screen (e.g., 4G, 5G, or "No Service")?

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Speed test failed: No Connection.

[Tool] Your messaging app cannot send MMS messages.

[User]
Here’s what I’m seeing on my phone right now:

1) **Mobile data:** It shows **Mobile Data Enabled: Yes**
2) **Data roaming:** It shows **Data Roaming Enabled: No**
3) **Internet access (off Wi‑Fi):** **No** — I ran a speed test and it failed with **“No Connection.”**
4) **Status bar icons:** I see the **Airplane Mode (✈)** icon and **battery 80%**. No 4G/5G signal showing.

Also, I checked and **my messaging app cannot send MMS** at the moment.

What should I do next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like we've found the issue! Both **Airplane Mode** and **Data Roaming** settings are currently preventing your phone from connecting to the network in France.

To fix this, please follow these steps on your phone:

1.  **Turn OFF Airplane Mode:** This is the most likely reason you're seeing the airplane icon and no network signal. Once you turn it off, your phone should start searching for a local cellular network.
2.  **Turn ON Data Roaming:** Since you're traveling internationally, your phone needs this setting enabled to use mobile data for MMS and internet access.
3.  **Check for Signal:** Once those are changed, look at the top of your screen. You should see signal bars and a data icon (like 4G, 5G, or LTE).

After you've done this, please try sending a picture message again. Let me know if it works or if you need further help!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I followed your steps:

1) **Airplane Mode:** turned **OFF**
2) **Data Roaming:** turned **ON**
3) **Status bar now:** **excellent signal**, shows **5G**, **Data Enabled**, battery **80%** (no airplane icon anymore)

I tried again, but **MMS still won’t send** — my messaging app is still showing it **cannot send MMS**.

What should we check next?

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant]
It's great that you've got a strong 5G signal now! Since MMS is still not sending, there are a few more settings we should check on your phone that commonly cause this issue:

1.  **APN Settings (MMSC URL):** MMS requires specific "Access Point Name" settings to work. Could you check if your APN settings are correct, specifically if there is a **"MMSC URL"** listed? If it's missing or says "Incorrect," you might need to reset your APN settings to default and then reboot your device.
2.  **Wi-Fi Calling:** Sometimes Wi-Fi Calling can interfere with MMS. Could you check if **Wi-Fi Calling** is currently turned ON? If it is, try turning it OFF.
3.  **App Permissions:** Does your messaging app have all the necessary permissions? Please check if it has permission to access **"Storage"** and **"SMS."**

Please let me know what you find for each of these!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Wi-Fi Calling is currently turned ON.

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'Messages' not found on this phone.


Question:
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I tried to check, and I think I found something important.

- I *can’t* browse the internet right now — the speed test wouldn’t even run because it says there’s **no connection**.
- At the very top of my screen, I see an **Airplane Mode** airplane symbol, and the battery is around **80%**.
- My phone also shows **no cellular service**, and **Wi‑Fi is off**.

Does that mean Airplane Mode being on is what’s stopping my picture messages? If so, can you tell me the safest way to turn it off without messing anything up (I’m worried about my photos).

Output: Error: Tool 'toggle_airplane_mode' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I'm sorry to hear you're having trouble sending picture messages. I can definitely help you with that.

First, I've checked your account and everything looks active for your line 555-123-2002, and you still have plenty of data left on your plan.

To help me figure out what's going on, could you please tell me if you're able to browse the internet or use other apps that require data right now? Also, if you look at the top of your phone screen in the status bar, do you see the "Data Enabled" icon or any other icons like 5G or 4G?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[Assistant] Hi! How can I help you today?

[User]
Hi there… I’m hoping you can help me. I’m John Smith, and for the past few hours I haven’t been able to send picture messages (MMS) from my regular messaging app. Texts seem fine, but when I try to send a photo it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. What should I do?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I'm sorry to hear you're having trouble sending picture messages. I can definitely help you with that.

First, I've checked your account and everything looks active for your line 555-123-2002, and you still have plenty of data left on your plan.

To help me figure out what's going on, could you please tell me if you're able to browse the internet or use other apps that require data right now? Also, if you look at the top of your phone screen in the status bar, do you see the "Data Enabled" icon or any other icons like 5G or 4G?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.