Question:
I went into the messaging app permissions. It only showed **phone** at first, which seems odd.

I turned on (granted) **Storage** and **SMS** like you said.

Now when I try it, my phone says the messaging app **can send MMS messages**.

So… does that mean it should work now? If you want me to do one last test and actually send a photo, tell me exactly what you want me to try and I’ll do it.

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the last few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but when I try to send a photo it just won’t go through.

I’m also currently traveling in France, if that matters. My phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Assistant]
I've found your account, John. It looks like the main reason you're having trouble sending picture messages (MMS) in France is that data roaming was not enabled on your line. I have now enabled roaming for you at no extra cost.

However, I also noticed that you have exceeded your plan's monthly data limit (15.1 GB of 15 GB). This can prevent your mobile data from working, which is required for MMS. You have two options to resolve this:
1.  **Refuel data**: I can add more data to your current cycle (up to 2GB). The price for your plan is $2 per GB.
2.  **Change your plan**: I can help you upgrade to a plan with more data.

Additionally, I see an unpaid bill (B1002) for $150.00 that was due on February 19th. While this hasn't suspended your service yet, it's best to address it soon.

Would you like to refuel some data now so you can get back to sending those photos? And would you like me to send a payment request for that overdue bill?

[User]
Oh… okay, that makes sense I suppose, though I didn’t realize picture messages used “data.” I’m a bit embarrassed.

Yes, please go ahead and **refuel 2 GB** so I can send the photos again. I **don’t want to change my plan**, just the extra data for now.

About that bill… $150 is a lot. Can you **send me a payment request** so I can at least see it and take care of it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've successfully refueled 2 GB of data for your line (555-123-2002) for $4.00, which has been added to your bill. I've also sent a payment request for your overdue bill (B1002) for $150.00. You should be able to find and pay this using the "check payment request" option on your device.

Now that roaming is enabled and you have data available, please try the following steps to get your MMS (picture messages) working:

1.  **Check your device settings**: Ensure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings.
2.  **Toggle Airplane Mode**: Turn Airplane Mode ON for about 10 seconds and then turn it OFF. This helps your phone reconnect to the local French network with the new settings.
3.  **Try sending a picture message**: See if it goes through now.

If it's still not working, could you please check your phone's **signal strength** and let me know what icons you see in the **status bar** (like 4G, 5G, or an "R" for roaming)? Also, if you're comfortable, you can try **rebooting your device** to ensure all changes are applied.

Please let me know how it goes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I did the airplane mode thing like you said (on for a bit, then off). But it didn’t fix it.

Right now my status bar shows **“No Signal”** and it also says **“Data Disabled”**. Battery is **80%**.

And I just tried again—my phone still **can’t send MMS**. What do I do next? I’m getting a little frustrated, I really just want to send a photo to my daughter.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I'm sorry to hear it's still not working, John. "No Signal" means your phone isn't connecting to the local French networks at all, and "Data Disabled" means the internet switch on your phone is currently off.

Let's try these steps to get you back online:

1.  **Turn ON Mobile Data**: Please go into your phone's settings and make sure the **Mobile Data** switch is turned **ON**. This is likely why it says "Data Disabled."
2.  **Enable Data Roaming on your phone**: In your cellular or network settings, look for the **Data Roaming** option and make sure it is also turned **ON**. (I've enabled it on our end, but it needs to be on in your phone's settings too).
3.  **Reset Network Settings (APN)**: Sometimes the connection settings get mixed up when traveling. Please look for the option to **"Reset APN settings"** or **"Reset Network Settings"** in your phone's menu.
4.  **Reboot your device**: After you've done the above, please **restart your phone completely**. This will force it to search for the French networks with the new settings.

If you still see "No Signal" after the reboot, please try to **reseat your SIM card** (take it out and put it back in) to make sure it's making a good connection.

Let me know if the signal bar comes back after the reboot!

[User]
I’m a bit confused—those are a lot of things, and I’m nervous I’ll mess something up.

Also, when you say **restart/reboot**, will that **delete any of my photos**? I really can’t lose pictures of my grandkids.

If we do this one step at a time, which should I do **first**: turning on **Mobile Data**, turning on **Data Roaming**, or the **APN/network reset**?

[Assistant]
I understand your concern, John! Let's take it one step at a time to make sure you're comfortable.

First, to ease your mind: **Restarting or rebooting your phone will NOT delete your photos, grandkids' pictures, or any other personal data.** It's simply like turning a computer off and back on; it clears out temporary "cobwebs" in the software and helps the phone search for a fresh connection to the cell towers in France. You won't lose anything.

Since we're doing this step-by-step, let's start with the easiest one first:

**Step 1: Turn ON Mobile Data**
1.  Open your phone's **Settings**.
2.  Look for **"Cellular," "Mobile Data," or "Network & Internet."**
3.  Find the switch for **Mobile Data** and make sure it is toggled **ON** (it usually turns green or blue).

**Step 2: Turn ON Data Roaming**
1.  In that same menu (usually under "Cellular Data Options" or "Mobile Network"), look for **Data Roaming**.
2.  Make sure that switch is also toggled **ON**. This is essential for your phone to use French networks while you're away from home.

**Why these first?** Your status bar says **"Data Disabled,"** which means the phone's "internet switch" is currently off. Turning these on should remove that message.

Go ahead and try those two steps, and let me know if that "Data Disabled" message disappears or if your signal bars come back!

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, thank you for explaining about the restart — that helps.

I turned **Mobile Data** on. (I may have accidentally turned it off first, but it’s **ON now**.)

But my phone still shows **No Signal** and it still says **Data Disabled** at the top.

I checked what it says about the connection, and it shows:
- **Airplane Mode: OFF**
- **SIM Card Status: missing**
- **Cellular Connection: no service / no signal**
- **Mobile Data Enabled: Yes**
- **Data Roaming Enabled: Yes**
- **Wi‑Fi: OFF**

Does “SIM missing” mean my SIM card fell out? What should I do next?

[Assistant]
That "SIM missing" message is the key, John! It means the phone has lost its connection to the SIM card, which is why you have "No Signal." Without that signal, your phone won't be able to send any messages—regular texts or photos.

Don't worry, the card likely didn't fall out; it just needs the phone to "find" it again. Let's try to fix that now.

**Step 3: Restart your phone**
Since we've already enabled roaming and data on your account, a full restart is the best way to get everything working.
*   **Please power your phone all the way off and then turn it back on.**
*   As a reminder: **This will NOT delete any of your photos or grandkids' pictures.** It just refreshes the connection.

Once the phone comes back on, look at the very top of the screen. Let me know:
1.  Do you see any **signal bars** now?
2.  Does it still say **"SIM missing"** or **"No Signal"**?
3.  Does it show a network name (like a French carrier) or icons like **4G**, **5G**, or **LTE**?

I'll be right here waiting to hear what happens when it's back on!

[Tool]
Restarting network services...
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Alright… I restarted it like you said (and thank you for being patient).

But when it came back on, it’s still showing **No Signal** and **Data Disabled** up top.

And when I check the connection info it still says **SIM Card Status: missing** and **no service**.

So I guess the restart didn’t help. What do you want me to do next—do I have to take the SIM card out? I’m worried I’ll break something.

[Assistant]
I completely understand your concern, John—handling those tiny SIM cards can be nerve-wracking! The good news is that your phone has a built-in feature that can "virtually" reseat the SIM card for you without you having to touch any hardware or open the phone. This is much safer and often fixes the "SIM missing" error.

Please follow these steps:

1.  Go to your phone's **Settings**.
2.  Look for the **"Support"** or **"Troubleshooting"** section.
3.  Find the option labeled **"Reseat SIM Card"** and select it. This will simulate removing and reinserting the card electronically.

**Why this matters:** When your phone says "SIM missing," it can't see your account information, which is why you have "No Signal" and "Data Disabled." Doing this "virtual reseat" helps the phone re-establish that connection.

Once you’ve done that, please let me know:
*   Does the **"SIM missing"** message go away?
*   Do you see any **signal bars** or a network name (like Orange or SFR) at the top?

I'm here and ready for the next step whenever you're ready!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I did the “reseat SIM” thing like you said.

Now the top of the screen looks different: I have **1 bar (poor signal)** and it says **2G**, and it also says **Data Enabled**. So I guess that part is better—at least it’s not “SIM missing” anymore.

But I still **can’t send an MMS** yet. What should I try now?

[Assistant]
That's fantastic, John! We're making progress. Getting that 1 bar and "Data Enabled" message means your phone is finally communicating with the French network again.

The reason you still can't send your MMS (picture message) is likely because your phone is connected to a **2G network**. Think of 2G as a very slow, narrow pipe—it's okay for basic texts, but not fast enough to send photos. We need to help your phone find a bigger, faster pipe like 4G or 5G.

**Step 4: Change your Network Mode Preference**
1.  Go to your phone's **Settings**.
2.  Look for **"Cellular," "Mobile Data," or "Network & Internet."**
3.  Find the option labeled **"Network Mode Preference"** or **"Preferred Network Type."**
4.  If it's currently set to "2G Only" or "3G Only," please select the option for **"4G/5G Preferred"** (it might also be called "LTE/5G Auto").

**Why this matters:** This tells your phone to look for the modern, fast networks in France (like 4G or 5G) that can handle sending those photos.

Once you've changed that setting, let me know:
*   Does the "2G" icon at the top change to **4G**, **LTE**, or **5G**?
*   Do your signal bars (the 1 bar we had) increase?

Let's see if that helps get those photos to your daughter!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked that setting, and it really was set to **2G only** (who knows how that happened).

I changed it to **4G/5G preferred**, and now the top of my phone shows **5G** with **4 bars** and **Data Enabled**. So that seems much better!

But I tried sending the picture again and it still says it **can’t send MMS**.

What’s the next thing to check?

[Assistant]
That's wonderful! You're back on a strong, fast **5G** network with **4 bars**, which is perfect for sending photos. You've already done most of the hard work.

Since your phone still can't send MMS (picture messages), there might be a small technical setting in your messaging app that's "locked" or a permission that was accidentally turned off. Let's check the app's permissions first.

**Step 5: Check your messaging app permissions**
1.  Go to your phone's **Settings**.
2.  Look for **"Apps"** or **"Application Manager."**
3.  Find your **"Messaging"** app and tap on it.
4.  Look for **"Permissions"** or **"App Permissions."**
5.  Check to see if **"Storage"** and **"SMS"** are both listed as **"Allowed"** or **"Granted."**

**Why this matters:** Your messaging app needs permission to access your phone's storage (where your photos are) and its SMS functions to send the message.

If those permissions are already on, let me know! We'll try one last thing that should fix it. Ready when you are!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, and for the last few hours I haven’t been able to send picture messages (MMS) from my messaging app. Regular texts seem fine, but when I try to send a photo it just won’t go through.

I’m also currently traveling in France, if that matters. My phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Assistant]
I've found your account, John. It looks like the main reason you're having trouble sending picture messages (MMS) in France is that data roaming was not enabled on your line. I have now enabled roaming for you at no extra cost.

However, I also noticed that you have exceeded your plan's monthly data limit (15.1 GB of 15 GB). This can prevent your mobile data from working, which is required for MMS. You have two options to resolve this:
1.  **Refuel data**: I can add more data to your current cycle (up to 2GB). The price for your plan is $2 per GB.
2.  **Change your plan**: I can help you upgrade to a plan with more data.

Additionally, I see an unpaid bill (B1002) for $150.00 that was due on February 19th. While this hasn't suspended your service yet, it's best to address it soon.

Would you like to refuel some data now so you can get back to sending those photos? And would you like me to send a payment request for that overdue bill?

[User]
Oh… okay, that makes sense I suppose, though I didn’t realize picture messages used “data.” I’m a bit embarrassed.

Yes, please go ahead and **refuel 2 GB** so I can send the photos again. I **don’t want to change my plan**, just the extra data for now.

About that bill… $150 is a lot. Can you **send me a payment request** so I can at least see it and take care of it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 2.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've successfully refueled 2 GB of data for your line (555-123-2002) for $4.00, which has been added to your bill. I've also sent a payment request for your overdue bill (B1002) for $150.00. You should be able to find and pay this using the "check payment request" option on your device.

Now that roaming is enabled and you have data available, please try the following steps to get your MMS (picture messages) working:

1.  **Check your device settings**: Ensure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings.
2.  **Toggle Airplane Mode**: Turn Airplane Mode ON for about 10 seconds and then turn it OFF. This helps your phone reconnect to the local French network with the new settings.
3.  **Try sending a picture message**: See if it goes through now.

If it's still not working, could you please check your phone's **signal strength** and let me know what icons you see in the **status bar** (like 4G, 5G, or an "R" for roaming)? Also, if you're comfortable, you can try **rebooting your device** to ensure all changes are applied.

Please let me know how it goes!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I did the airplane mode thing like you said (on for a bit, then off). But it didn’t fix it.

Right now my status bar shows **“No Signal”** and it also says **“Data Disabled”**. Battery is **80%**.

And I just tried again—my phone still **can’t send MMS**. What do I do next? I’m getting a little frustrated, I really just want to send a photo to my daughter.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I'm sorry to hear it's still not working, John. "No Signal" means your phone isn't connecting to the local French networks at all, and "Data Disabled" means the internet switch on your phone is currently off.

Let's try these steps to get you back online:

1.  **Turn ON Mobile Data**: Please go into your phone's settings and make sure the **Mobile Data** switch is turned **ON**. This is likely why it says "Data Disabled."
2.  **Enable Data Roaming on your phone**: In your cellular or network settings, look for the **Data Roaming** option and make sure it is also turned **ON**. (I've enabled it on our end, but it needs to be on in your phone's settings too).
3.  **Reset Network Settings (APN)**: Sometimes the connection settings get mixed up when traveling. Please look for the option to **"Reset APN settings"** or **"Reset Network Settings"** in your phone's menu.
4.  **Reboot your device**: After you've done the above, please **restart your phone completely**. This will force it to search for the French networks with the new settings.

If you still see "No Signal" after the reboot, please try to **reseat your SIM card** (take it out and put it back in) to make sure it's making a good connection.

Let me know if the signal bar comes back after the reboot!

[User]
I’m a bit confused—those are a lot of things, and I’m nervous I’ll mess something up.

Also, when you say **restart/reboot**, will that **delete any of my photos**? I really can’t lose pictures of my grandkids.

If we do this one step at a time, which should I do **first**: turning on **Mobile Data**, turning on **Data Roaming**, or the **APN/network reset**?

[Assistant]
I understand your concern, John! Let's take it one step at a time to make sure you're comfortable.

First, to ease your mind: **Restarting or rebooting your phone will NOT delete your photos, grandkids' pictures, or any other personal data.** It's simply like turning a computer off and back on; it clears out temporary "cobwebs" in the software and helps the phone search for a fresh connection to the cell towers in France. You won't lose anything.

Since we're doing this step-by-step, let's start with the easiest one first:

**Step 1: Turn ON Mobile Data**
1.  Open your phone's **Settings**.
2.  Look for **"Cellular," "Mobile Data," or "Network & Internet."**
3.  Find the switch for **Mobile Data** and make sure it is toggled **ON** (it usually turns green or blue).

**Step 2: Turn ON Data Roaming**
1.  In that same menu (usually under "Cellular Data Options" or "Mobile Network"), look for **Data Roaming**.
2.  Make sure that switch is also toggled **ON**. This is essential for your phone to use French networks while you're away from home.

**Why these first?** Your status bar says **"Data Disabled,"** which means the phone's "internet switch" is currently off. Turning these on should remove that message.

Go ahead and try those two steps, and let me know if that "Data Disabled" message disappears or if your signal bars come back!

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Okay, thank you for explaining about the restart — that helps.

I turned **Mobile Data** on. (I may have accidentally turned it off first, but it’s **ON now**.)

But my phone still shows **No Signal** and it still says **Data Disabled** at the top.

I checked what it says about the connection, and it shows:
- **Airplane Mode: OFF**
- **SIM Card Status: missing**
- **Cellular Connection: no service / no signal**
- **Mobile Data Enabled: Yes**
- **Data Roaming Enabled: Yes**
- **Wi‑Fi: OFF**

Does “SIM missing” mean my SIM card fell out? What should I do next?

[Assistant]
That "SIM missing" message is the key, John! It means the phone has lost its connection to the SIM card, which is why you have "No Signal." Without that signal, your phone won't be able to send any messages—regular texts or photos.

Don't worry, the card likely didn't fall out; it just needs the phone to "find" it again. Let's try to fix that now.

**Step 3: Restart your phone**
Since we've already enabled roaming and data on your account, a full restart is the best way to get everything working.
*   **Please power your phone all the way off and then turn it back on.**
*   As a reminder: **This will NOT delete any of your photos or grandkids' pictures.** It just refreshes the connection.

Once the phone comes back on, look at the very top of the screen. Let me know:
1.  Do you see any **signal bars** now?
2.  Does it still say **"SIM missing"** or **"No Signal"**?
3.  Does it show a network name (like a French carrier) or icons like **4G**, **5G**, or **LTE**?

I'll be right here waiting to hear what happens when it's back on!

[Tool]
Restarting network services...
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Alright… I restarted it like you said (and thank you for being patient).

But when it came back on, it’s still showing **No Signal** and **Data Disabled** up top.

And when I check the connection info it still says **SIM Card Status: missing** and **no service**.

So I guess the restart didn’t help. What do you want me to do next—do I have to take the SIM card out? I’m worried I’ll break something.

[Assistant]
I completely understand your concern, John—handling those tiny SIM cards can be nerve-wracking! The good news is that your phone has a built-in feature that can "virtually" reseat the SIM card for you without you having to touch any hardware or open the phone. This is much safer and often fixes the "SIM missing" error.

Please follow these steps:

1.  Go to your phone's **Settings**.
2.  Look for the **"Support"** or **"Troubleshooting"** section.
3.  Find the option labeled **"Reseat SIM Card"** and select it. This will simulate removing and reinserting the card electronically.

**Why this matters:** When your phone says "SIM missing," it can't see your account information, which is why you have "No Signal" and "Data Disabled." Doing this "virtual reseat" helps the phone re-establish that connection.

Once you’ve done that, please let me know:
*   Does the **"SIM missing"** message go away?
*   Do you see any **signal bars** or a network name (like Orange or SFR) at the top?

I'm here and ready for the next step whenever you're ready!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I did the “reseat SIM” thing like you said.

Now the top of the screen looks different: I have **1 bar (poor signal)** and it says **2G**, and it also says **Data Enabled**. So I guess that part is better—at least it’s not “SIM missing” anymore.

But I still **can’t send an MMS** yet. What should I try now?

[Assistant]
That's fantastic, John! We're making progress. Getting that 1 bar and "Data Enabled" message means your phone is finally communicating with the French network again.

The reason you still can't send your MMS (picture message) is likely because your phone is connected to a **2G network**. Think of 2G as a very slow, narrow pipe—it's okay for basic texts, but not fast enough to send photos. We need to help your phone find a bigger, faster pipe like 4G or 5G.

**Step 4: Change your Network Mode Preference**
1.  Go to your phone's **Settings**.
2.  Look for **"Cellular," "Mobile Data," or "Network & Internet."**
3.  Find the option labeled **"Network Mode Preference"** or **"Preferred Network Type."**
4.  If it's currently set to "2G Only" or "3G Only," please select the option for **"4G/5G Preferred"** (it might also be called "LTE/5G Auto").

**Why this matters:** This tells your phone to look for the modern, fast networks in France (like 4G or 5G) that can handle sending those photos.

Once you've changed that setting, let me know:
*   Does the "2G" icon at the top change to **4G**, **LTE**, or **5G**?
*   Do your signal bars (the 1 bar we had) increase?

Let's see if that helps get those photos to your daughter!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked that setting, and it really was set to **2G only** (who knows how that happened).

I changed it to **4G/5G preferred**, and now the top of my phone shows **5G** with **4 bars** and **Data Enabled**. So that seems much better!

But I tried sending the picture again and it still says it **can’t send MMS**.

What’s the next thing to check?

[Assistant]
That's wonderful! You're back on a strong, fast **5G** network with **4 bars**, which is perfect for sending photos. You've already done most of the hard work.

Since your phone still can't send MMS (picture messages), there might be a small technical setting in your messaging app that's "locked" or a permission that was accidentally turned off. Let's check the app's permissions first.

**Step 5: Check your messaging app permissions**
1.  Go to your phone's **Settings**.
2.  Look for **"Apps"** or **"Application Manager."**
3.  Find your **"Messaging"** app and tap on it.
4.  Look for **"Permissions"** or **"App Permissions."**
5.  Check to see if **"Storage"** and **"SMS"** are both listed as **"Allowed"** or **"Granted."**

**Why this matters:** Your messaging app needs permission to access your phone's storage (where your photos are) and its SMS functions to send the message.

If those permissions are already on, let me know! We'll try one last thing that should fix it. Ready when you are!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app can send MMS messages.


Question:
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I checked my APN settings:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (so it *is* set)

You mentioned two next steps (**reset APN to default** and then **reboot**). Which one do you want me to do **first**? I can do them, just need you to tell me the order.

Output: Error: Tool 'check_wifi_calling_status' not found.

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)


Question:
Okay, I **reset the APN settings to default** (it said they would reset at reboot), and then I **rebooted** the phone.

After reboot:
- Status bar still shows **strong signal (4 bars), 5G, data enabled**
- I tried again and my messaging app still **cannot send MMS**

Honestly, that’s getting a little frustrating since we’ve tried a couple things already and nothing’s changed. What do you want to try next—check **Wi‑Fi Calling**, **data saver/background data restrictions**, or re-check what the APN/MMSC looks like now after the reset?

Output: Error: Tool 'check_data_restriction_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked my APN settings:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (so it *is* set)

You mentioned two next steps (**reset APN to default** and then **reboot**). Which one do you want me to do **first**? I can do them, just need you to tell me the order.

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
Great! Let’s follow these steps in this specific order:

1.  **Reset APN Settings:** Go ahead and **reset your APN settings to default** first. This will ensure that the MMSC URL is correctly configured for our network.
2.  **Check Wi-Fi Calling:** While you're in the settings, please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now, as it can sometimes interfere with MMS when you're roaming.
3.  **Check Messaging Permissions:** Briefly check that your **Messaging app** has permissions for both **SMS** and **Storage**.
4.  **Reboot your Device:** Finally, **restart your phone completely**. This is a crucial step to apply the new APN settings and refresh your network connection.

Once your phone has rebooted, try sending that MMS again. Let me know how it goes!

[User]
I can do that, but I can only perform **one step at a time** on my end.

Which step do you want me to do first:

1) **Reset APN settings to default**, or
2) **Check Wi‑Fi Calling status**?

[Assistant]
Please **Reset your APN settings to default** first. This is a common fix for MMS issues as it ensures all the backend settings are correctly aligned with our network, even if a URL already appears to be set.

After you reset the APN settings, please **reboot your device** for the changes to take effect. Once it's back on, try sending an MMS again and let me know if it goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked my APN settings:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (so it *is* set)

You mentioned two next steps (**reset APN to default** and then **reboot**). Which one do you want me to do **first**? I can do them, just need you to tell me the order.

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
Great! Let’s follow these steps in this specific order:

1.  **Reset APN Settings:** Go ahead and **reset your APN settings to default** first. This will ensure that the MMSC URL is correctly configured for our network.
2.  **Check Wi-Fi Calling:** While you're in the settings, please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now, as it can sometimes interfere with MMS when you're roaming.
3.  **Check Messaging Permissions:** Briefly check that your **Messaging app** has permissions for both **SMS** and **Storage**.
4.  **Reboot your Device:** Finally, **restart your phone completely**. This is a crucial step to apply the new APN settings and refresh your network connection.

Once your phone has rebooted, try sending that MMS again. Let me know how it goes!

[User]
I can do that, but I can only perform **one step at a time** on my end.

Which step do you want me to do first:

1) **Reset APN settings to default**, or
2) **Check Wi‑Fi Calling status**?

[Assistant]
Please **Reset your APN settings to default** first. This is a common fix for MMS issues as it ensures all the backend settings are correctly aligned with our network, even if a URL already appears to be set.

After you reset the APN settings, please **reboot your device** for the changes to take effect. Once it's back on, try sending an MMS again and let me know if it goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.