Question:
Here’s what I’m seeing:

- **Wi‑Fi Calling:** **OFF** already
- **Data Saver mode:** **OFF** already

So neither of those seem to be the cause. What should we try next?

Output: Error: Tool 'check_app_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked my APN settings:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (so it *is* set)

You mentioned two next steps (**reset APN to default** and then **reboot**). Which one do you want me to do **first**? I can do them, just need you to tell me the order.

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
Great! Let’s follow these steps in this specific order:

1.  **Reset APN Settings:** Go ahead and **reset your APN settings to default** first. This will ensure that the MMSC URL is correctly configured for our network.
2.  **Check Wi-Fi Calling:** While you're in the settings, please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now, as it can sometimes interfere with MMS when you're roaming.
3.  **Check Messaging Permissions:** Briefly check that your **Messaging app** has permissions for both **SMS** and **Storage**.
4.  **Reboot your Device:** Finally, **restart your phone completely**. This is a crucial step to apply the new APN settings and refresh your network connection.

Once your phone has rebooted, try sending that MMS again. Let me know how it goes!

[User]
I can do that, but I can only perform **one step at a time** on my end.

Which step do you want me to do first:

1) **Reset APN settings to default**, or
2) **Check Wi‑Fi Calling status**?

[Assistant]
Please **Reset your APN settings to default** first. This is a common fix for MMS issues as it ensures all the backend settings are correctly aligned with our network, even if a URL already appears to be set.

After you reset the APN settings, please **reboot your device** for the changes to take effect. Once it's back on, try sending an MMS again and let me know if it goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I **reset the APN settings to default** (it said they would reset at reboot), and then I **rebooted** the phone.

After reboot:
- Status bar still shows **strong signal (4 bars), 5G, data enabled**
- I tried again and my messaging app still **cannot send MMS**

Honestly, that’s getting a little frustrating since we’ve tried a couple things already and nothing’s changed. What do you want to try next—check **Wi‑Fi Calling**, **data saver/background data restrictions**, or re-check what the APN/MMSC looks like now after the reset?

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Assistant]
I understand your frustration, but let's keep going—we're narrowing it down!

Now that you've reset the APN and rebooted, let's try these two steps next:

1.  **Check Wi-Fi Calling status:** Please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now. Sometimes, Wi-Fi Calling can interfere with MMS when you're roaming.
2.  **Check Data Saver mode:** Also, please check if **Data Saver mode is ON**. If it is, **turn it OFF**, as this can restrict background data usage and prevent MMS from sending.

Could you please check these and let me know? We're closer to a solution!

[Tool] Wi-Fi Calling is currently turned OFF.

[Tool] Data Saver mode is OFF.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours.

My name is John Smith, phone number 555-123-2002. I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I've checked your account and everything looks good on our end—your line (555-123-2002) is active, roaming is enabled, and you have plenty of data remaining on your plan.

Since you're currently in France, let's troubleshoot the settings on your device:

1.  **Check Data Roaming:** Please ensure that **Data Roaming** is turned **ON** in your phone's cellular settings.
2.  **Check Network Status:** What icons do you see in your status bar? (e.g., Signal strength, network type like 4G/5G, and if mobile data is enabled).
3.  **Check Airplane Mode:** Make sure Airplane Mode is turned **OFF**.
4.  **MMS Settings:** Are you able to browse the web using your mobile data?

Could you please check these and let me know what you see?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Thanks — I checked, and it looks like the issue is that my phone is currently **in Airplane Mode**, so it has **no cellular service** and **mobile data/roaming are off**.

- **Status bar:** shows **Airplane Mode** and battery ~**80%**
- **Network status:** Airplane Mode **ON**, **no service**, **mobile data OFF**, **data roaming OFF**, **Wi‑Fi OFF**
- I also **can’t browse/run a speed test** right now (no connection)

Do you want me to **turn Airplane Mode off first**, and then check whether **Data Roaming** and **Mobile Data** switch back on?

[Assistant]
Yes, exactly! Please go ahead and **turn Airplane Mode OFF** first. This is the main reason you don't have service right now.

Once Airplane Mode is off, your phone should automatically reconnect to the network. Please then ensure that **Mobile Data** and **Data Roaming** are both switched **ON** in your settings so you can use data while in France.

After you've done that, try sending an MMS or browsing a website. If it still doesn't work, let me know what icons you see in your status bar!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Speed Test Result: 0.05 Mbps (Very Poor). Connection is very slow. Basic web browsing might be difficult.

[Tool] Your messaging app cannot send MMS messages.

[User]
Done.

- Airplane Mode is now **OFF**
- **Mobile Data: ON**
- **Data Roaming: ON**

**Status bar now:** very weak signal (**1 bar**), on **2G**, and **data enabled** (battery ~80%).

I tried again:
- **Speed test:** ~**0.05 Mbps** (very poor)
- **MMS:** still **not sending** (my messaging app still can’t send MMS)

What should I try next—should we check/reset the **APN/MMSC settings**, or try switching the preferred network mode to **4G/5G preferred** to get off 2G?

[Assistant]
That’s a great observation! Being on a 2G network is likely the reason your MMS isn't sending and your data is so slow, as MMS typically requires at least a 3G connection.

Let’s try switching your network preference:

1.  Please go to your phone's cellular settings and set your **Network Mode Preference** to **"4G/5G Preferred"** (or similar).
2.  Once you've changed that, wait a moment to see if your signal improves to 4G or 5G.
3.  Then, try sending an MMS again.

If you're still on 2G or if the MMS still won't send after switching, let me know and we'll check your APN settings next!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I switched the **Network Mode Preference** to **4G/5G Preferred**.

Now my status bar shows:
- **Strong signal (4 bars)**
- **5G**
- **Data enabled**
- Battery ~**80%**

But when I try again, my messaging app still **cannot send MMS**.

A bit frustrating since the signal looks good now. What should we check next — the **APN/MMSC settings**?

[Assistant]
That's a bit strange! Let's check your **APN settings** and specifically the **MMSC URL**. This URL is required for sending and receiving MMS messages.

1.  Please go to your phone's cellular settings and find the **Access Point Name (APN)** settings.
2.  Let me know if the **MMSC URL** is set or if it says something like "not set."
3.  If it's not set, or you're unsure, let's try a **Reset to Default** for your APN settings. This often fixes MMS problems.

After you've checked or reset your APN settings, please **reboot your device** to apply the changes and then try sending an MMS again.

Let me know what you find!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I checked my APN settings:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (so it *is* set)

You mentioned two next steps (**reset APN to default** and then **reboot**). Which one do you want me to do **first**? I can do them, just need you to tell me the order.

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Tool] Error: Tool 'check_app_permissions' not found.

[Assistant]
Great! Let’s follow these steps in this specific order:

1.  **Reset APN Settings:** Go ahead and **reset your APN settings to default** first. This will ensure that the MMSC URL is correctly configured for our network.
2.  **Check Wi-Fi Calling:** While you're in the settings, please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now, as it can sometimes interfere with MMS when you're roaming.
3.  **Check Messaging Permissions:** Briefly check that your **Messaging app** has permissions for both **SMS** and **Storage**.
4.  **Reboot your Device:** Finally, **restart your phone completely**. This is a crucial step to apply the new APN settings and refresh your network connection.

Once your phone has rebooted, try sending that MMS again. Let me know how it goes!

[User]
I can do that, but I can only perform **one step at a time** on my end.

Which step do you want me to do first:

1) **Reset APN settings to default**, or
2) **Check Wi‑Fi Calling status**?

[Assistant]
Please **Reset your APN settings to default** first. This is a common fix for MMS issues as it ensures all the backend settings are correctly aligned with our network, even if a URL already appears to be set.

After you reset the APN settings, please **reboot your device** for the changes to take effect. Once it's back on, try sending an MMS again and let me know if it goes through!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I **reset the APN settings to default** (it said they would reset at reboot), and then I **rebooted** the phone.

After reboot:
- Status bar still shows **strong signal (4 bars), 5G, data enabled**
- I tried again and my messaging app still **cannot send MMS**

Honestly, that’s getting a little frustrating since we’ve tried a couple things already and nothing’s changed. What do you want to try next—check **Wi‑Fi Calling**, **data saver/background data restrictions**, or re-check what the APN/MMSC looks like now after the reset?

[Tool] Error: Tool 'check_data_restriction_status' not found.

[Assistant]
I understand your frustration, but let's keep going—we're narrowing it down!

Now that you've reset the APN and rebooted, let's try these two steps next:

1.  **Check Wi-Fi Calling status:** Please check if **Wi-Fi Calling is ON**. If it is, **turn it OFF** for now. Sometimes, Wi-Fi Calling can interfere with MMS when you're roaming.
2.  **Check Data Saver mode:** Also, please check if **Data Saver mode is ON**. If it is, **turn it OFF**, as this can restrict background data usage and prevent MMS from sending.

Could you please check these and let me know? We're closer to a solution!

[Tool] Wi-Fi Calling is currently turned OFF.

[Tool] Data Saver mode is OFF.


Question: My name is John Smith and my phone number is 555-123-2002.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?


Question: Yes, please go ahead and refuel **2.0 GB** on line **555-123-2002**. I don’t want to change my plan—just the one-time refuel so MMS will work again.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?

[User] My name is John Smith and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I’ve looked into your account, John, and I see the reason you're having trouble with MMS messaging.

For the line **555-123-2002**, you have used **15.1 GB** of data this billing cycle, which has exceeded your plan's **15.0 GB** limit. Since MMS relies on a mobile data connection, it’s currently blocked because you’re over your data allowance.

To get your MMS working again, we can "refuel" your data. Under your **Premium Plan**, data refueling costs **$2 per GB**. Would you like me to add some data to your line? Please let me know how many gigabytes you'd like to add (up to 2 GB).

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?

[User] My name is John Smith and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I’ve looked into your account, John, and I see the reason you're having trouble with MMS messaging.

For the line **555-123-2002**, you have used **15.1 GB** of data this billing cycle, which has exceeded your plan's **15.0 GB** limit. Since MMS relies on a mobile data connection, it’s currently blocked because you’re over your data allowance.

To get your MMS working again, we can "refuel" your data. Under your **Premium Plan**, data refueling costs **$2 per GB**. Would you like me to add some data to your line? Please let me know how many gigabytes you'd like to add (up to 2 GB).


Question:
I tried sending an MMS just now and it’s **still not sending**.

Also, my status bar currently shows **Airplane Mode is on** (battery 80%). Do you want me to turn Airplane Mode off and try again?

Output: Error: Tool 'toggle_airplane_mode' not found.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?

[User] My name is John Smith and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I’ve looked into your account, John, and I see the reason you're having trouble with MMS messaging.

For the line **555-123-2002**, you have used **15.1 GB** of data this billing cycle, which has exceeded your plan's **15.0 GB** limit. Since MMS relies on a mobile data connection, it’s currently blocked because you’re over your data allowance.

To get your MMS working again, we can "refuel" your data. Under your **Premium Plan**, data refueling costs **$2 per GB**. Would you like me to add some data to your line? Please let me know how many gigabytes you'd like to add (up to 2 GB).

[User] Yes, please go ahead and refuel **2.0 GB** on line **555-123-2002**. I don’t want to change my plan—just the one-time refuel so MMS will work again.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added 2.0 GB of data to your line **555-123-2002**. This will be a one-time charge of **$4.00** on your next bill.

With this additional data, you should now be able to send MMS messages. Could you please try sending one now and let me know if it's working? If not, we can look into other settings on your device.

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Assistant] Hi! How can I help you today?

[User] Hi—I'm having trouble sending MMS messages from my messaging app. It’s been happening for the past few hours; regular SMS seems fine, but MMS won’t send. Can you help me get it working again?

[Assistant]
I'm sorry to hear you're having trouble with MMS messages! I can certainly help you with that.

First, I'll need to pull up your account. Could you please provide me with your phone number, or your full name and date of birth?

[User] My name is John Smith and my phone number is 555-123-2002.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I’ve looked into your account, John, and I see the reason you're having trouble with MMS messaging.

For the line **555-123-2002**, you have used **15.1 GB** of data this billing cycle, which has exceeded your plan's **15.0 GB** limit. Since MMS relies on a mobile data connection, it’s currently blocked because you’re over your data allowance.

To get your MMS working again, we can "refuel" your data. Under your **Premium Plan**, data refueling costs **$2 per GB**. Would you like me to add some data to your line? Please let me know how many gigabytes you'd like to add (up to 2 GB).

[User] Yes, please go ahead and refuel **2.0 GB** on line **555-123-2002**. I don’t want to change my plan—just the one-time refuel so MMS will work again.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I’ve successfully added 2.0 GB of data to your line **555-123-2002**. This will be a one-time charge of **$4.00** on your next bill.

With this additional data, you should now be able to send MMS messages. Could you please try sending one now and let me know if it's working? If not, we can look into other settings on your device.

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%


Question: Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'can_send_mms' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).


Question:
Here’s what I found:

1) **APN settings**
- Current APN: **internet**
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc` (it is set)

2) **Messaging app permissions**
- The “messaging” app currently only has permission for: **phone**
- I’m **not** seeing **storage** or **sms** listed as granted.

What should I do next—do you want me to grant storage and sms permissions to the messaging app?

Output: Error: Tool 'grant_app_permission' not found.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send any MMS messages from my messaging app. My number is 555-123-2002. Can you help me get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
I have looked into your account, John. It appears that your line ending in -2002 has reached its monthly data limit of 15GB (currently at 15.1GB). This is likely why you are unable to send MMS messages, as they require a working data connection.

To get your MMS sending again, you can refuel your data for $2 per GB. How much data would you like to add? (You can add up to 2GB).

[User]
Please add 2GB, that should be fine.

Can you send me the payment request so I can approve it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant]
I've successfully added 2GB of data to your line (555-123-2002) for $4.00. This charge will be added to your next bill.

Regarding the payment request, I noticed that your bill B1002 for $150.00 was due on February 19th and is currently overdue. Since you mentioned wanting to approve a payment request, would you like me to send one for that overdue bill now?

Also, please try sending an MMS message again. Since your data has been refueled, it should work now. If it doesn't, let me know, and we can look into other settings!

[Tool] Your messaging app cannot send MMS messages.

[User]
I just tried sending an MMS again, and it still won’t send—my messaging app **cannot send MMS** right now.

Let’s hold off on the overdue bill payment request for the moment; I was mainly trying to approve the **$4 data refuel** (but you’ve already added that to my next bill, so that part’s fine).

What should I try next to get MMS working?

[Assistant]
Since you've refueled your data and it's still not working, let's try some troubleshooting steps on your device.

First, could you please check your phone's status bar? Look at the top of your screen and let me know:
1. Do you see any signal bars?
2. Does it show "5G", "4G", "LTE", or "2G"?
3. Is Airplane Mode off?

Also, please check your network status in your settings to ensure that mobile data and data roaming are both turned on. If you're not sure how to check these, let me know and I can guide you!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Here’s what I’m seeing (just checked):

- Status bar shows **Airplane Mode is ON** (airplane icon). Battery ~80%.
- Network status says:
  - **Airplane Mode: ON**
  - **SIM card status: missing**
  - **Cellular: no service / no signal**
  - **Mobile data enabled: No**
  - **Data roaming enabled: No**
  - **Wi‑Fi: OFF**

What do you want me to do first—turn off Airplane Mode, or should I reseat the SIM since it shows “missing”?

[Assistant]
Let's start by turning **Airplane Mode OFF** first. You can use the `toggle_airplane_mode` tool to do this.

Once that's done, please use the `reseat_sim_card` tool to address the "missing" SIM card status. This will simulate removing and reinserting the card to ensure it's properly recognized.

After you've done both, let me know what your status bar and network status show!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
SIM card re-seated successfully.
Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: No
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[User]
Done.

After turning Airplane Mode off and reseating the SIM, here’s the current status:

- Status bar: **Excellent signal, 5G**, but **Data Disabled**
- Network status:
  - Airplane Mode: **OFF**
  - SIM: **active**
  - Cellular: **connected**, excellent signal, **5G**
  - **Mobile Data Enabled: No**
  - **Data Roaming Enabled: No**
  - Wi‑Fi: **OFF**

What should I toggle next—mobile data first, or data roaming (since I’m in France)?

[Assistant]
That's great progress! Since you are currently in France, you will need both **Mobile Data** and **Data Roaming** turned on for your internet connection and MMS to work.

Please go ahead and:
1.  **Toggle Mobile Data ON** using the `toggle_data()` tool.
2.  **Toggle Data Roaming ON** using the `toggle_roaming()` tool.

Once you've done both, try sending an MMS again and let me know if it goes through!

[Tool]
Mobile Data is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I toggled both:

- **Mobile Data: ON**
- **Data Roaming: ON**
- Status bar now shows **excellent signal, 5G, data enabled**.

I tried sending an MMS again, and it **still cannot send MMS**.

This is getting a bit frustrating—what’s the next thing to check? APN settings maybe?

[Assistant]
You're right, checking the APN settings is a great next step. Specifically, we need to make sure the MMSC URL is correctly set, as that's what handles picture messages.

Please perform the following two checks on your device:

1.  **Check APN Settings**: Run `check_apn_settings()` and let me know if the **MMSC URL** is set or if it says "Not set" or "Incorrect".
2.  **Check App Permissions**: Run `check_app_permissions(app_name="messaging")` and tell me if both **storage** and **sms** permissions are listed as "granted".

Let me know what you find for both!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] App 'messaging' has permission for: phone.