Question:
I ran the SIM reseat. Now my status bar shows **poor signal**, **2G**, and still **Data Disabled** (battery **80%**).

I tried sending an MMS again and it **still can’t send**.

What should I do next—should I turn mobile data on with the **toggle_data** action?

Output: Error: Tool 'toggle_data' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Wi‑Fi Calling was **ON**. I turned it **OFF**. Status bar still shows **Excellent signal**, **5G**, **Data Enabled** (battery **80%**).

But MMS still **won’t send**.

What else can we try?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran the SIM reseat. Now my status bar shows **poor signal**, **2G**, and still **Data Disabled** (battery **80%**).

I tried sending an MMS again and it **still can’t send**.

What should I do next—should I turn mobile data on with the **toggle_data** action?

[Tool] Error: Tool 'toggle_data' not found.

[Assistant]
Yes, please use the **toggle_data** action on your device now!

With mobile data turned **ON**, your phone should be able to connect to the carrier's mobile data network, which is required for sending and receiving MMS messages.

After you run it, please check your status bar and see if **Data Disabled** has changed to "Data Enabled" or a similar message.

If the MMS still won't send after that, let's check your network mode preference next! It looks like you're currently connected to a **2G** network, which might not be fast enough for MMS.

Try that and let me know the results!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned mobile data on. Now the status bar shows **poor signal**, **2G**, and **Data Enabled** (battery **80%**).

But MMS still **won’t send** when I try.

You mentioned checking the network mode preference next—what should I do?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your network mode preference.

Please use the **check_network_mode_preference** action on your device and let me know what it shows.

If it's set to "2G," it's likely not fast enough for MMS. If so, please try the **set_network_mode_preference** action and set it to `"4g_5g_preferred"` instead.

Let's try that next and let me know the results!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked it—my network mode preference was **2g_only**. I changed it to **4g_5g_preferred**.

Now my status bar shows **Excellent signal**, **5G**, and **Data Enabled** (battery **80%**). But when I try, MMS still **can’t send**.

What should we try next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your APN (Access Point Name) settings.

Please run the **check_apn_settings** action on your device and let me know what it shows.

Specifically, we're looking for the **MMSC URL**, which is the server that handles MMS messages. If it's missing or incorrect, it could be why your picture messages aren't going through.

Let's try that next and let me know what you see!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

Sounds like that might be the problem. What do you want me to change it to?

[Assistant]
That is definitely the problem! The MMSC URL is essential for your phone to know where to send picture messages.

To fix this, please follow these steps:

1.  Use the **reset_apn_settings** action on your device. This will restore the default carrier settings, including the correct MMSC URL.
2.  After the reset is complete, you must **reboot_device**. A restart is required for these network changes to take effect.

Once your phone has restarted, please try sending an MMS again and let me know if it works!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted. When I check APN now, the **MMSC URL is set to**:

- **http://mms.carrier.com/mms/wapenc**

So that part looks fixed. But I tried sending an MMS again and it **still can’t send**.

What should we check next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your Wi-Fi Calling status.

Please run the **check_wifi_calling_status** action on your device and let me know what it shows.

If it's turned **ON**, it might be interfering with your MMS messages. If so, please try the **toggle_wifi_calling** action to turn it **OFF**.

Let's try that next and let me know the results!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It’s been going on for the past few hours.

My name is John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
Hello John, I've looked into your account and identified why you're having trouble sending MMS messages.

It appears that your line ending in **2002** has used **15.1 GB** of data, which exceeds your plan's **15 GB** limit. When the data limit is reached, mobile data connectivity is lost, and since MMS requires a data connection, this is likely why your picture messages aren't going through.

To resolve this, you can "refuel" your data. The cost for your plan is **$2 per GB**, with a maximum of **2 GB** per refuel. Alternatively, we could look into changing your plan to one with a higher data limit.

Would you like to refuel your data now? If so, please let me know how many gigabytes you'd like to add.

[User]
Yes, let’s refuel—please add **2.0 GB**.

I’d prefer not to change my plan; I just need MMS working again today.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
OK, I've successfully refueled **2.0 GB** of data to your line ending in **2002** for a total cost of **$4.00**, which will be added to your next bill.

With the data limit increased, you should now be able to send and receive MMS messages again! Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I just tried again, and MMS still won’t send.

My status bar is showing **“No Signal”** and **“Data Disabled”** (battery **80%**). Can you walk me through what to check next?

[Assistant]
I’m sorry to hear it’s still not working. The “No Signal” and “Data Disabled” indicators suggest that your phone isn’t connecting to the cellular network at all, which is required for MMS.

Let's try a few steps to get your signal back:

1.  **Check Airplane Mode**: Please check if **Airplane Mode** is currently turned on. If it is, please **turn it off** using the `toggle_airplane_mode` action on your device.
2.  **Enable Mobile Data**: Since your status bar shows "Data Disabled," please use the `toggle_data` action to **turn your mobile data ON**.
3.  **Check SIM Status**: If signal doesn't return, please run the `check_sim_status` action on your phone and let me know what it says.

Please try these steps and let me know the results!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
I tried step 1, but I think I may have done it wrong—using the toggle turned **Airplane Mode ON**. My status bar now shows **Airplane Mode** (battery still **80%**).

Do you want me to toggle it again to turn Airplane Mode **OFF** next?

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Yes, please toggle Airplane Mode again to turn it **OFF**.

After you do that, please check your status bar. If you see signal bars (like "Good" or "Excellent") and "Data Enabled," try sending an MMS again.

If you still see "Data Disabled" or "No Signal," please let me know, and we'll check your SIM status next.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Toggled again—**Airplane Mode is OFF** now.

But the status bar still shows **No Signal** and **Data Disabled** (battery **80%**). I also tried sending an MMS again and it **still can’t send**. This is getting a bit frustrating.

Should I check the SIM status next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your SIM status to see if it's the culprit.

Please run the `check_sim_status` action on your device and let me know what it says. This will tell us if the SIM card is being correctly recognized and is active.

If it shows "Missing," we can try to "reseat" it virtually using the `reseat_sim_card` action.

Let's try that next!

[Tool] No SIM card detected in the phone.

[User]
I ran the SIM check, and it says **No SIM card detected in the phone**.

What should I do next—should I try the **reseat_sim_card** action?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, please try the **reseat_sim_card** action on your device now!

This will simulate removing and reinserting your SIM card, which can often resolve issues with it not being detected.

After you run it, please check your status bar and see if the **No Signal** and **Data Disabled** messages are gone.

If the SIM card is still not detected after that, we'll try a few more things!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I ran the SIM reseat. Now my status bar shows **poor signal**, **2G**, and still **Data Disabled** (battery **80%**).

I tried sending an MMS again and it **still can’t send**.

What should I do next—should I turn mobile data on with the **toggle_data** action?

[Tool] Error: Tool 'toggle_data' not found.

[Assistant]
Yes, please use the **toggle_data** action on your device now!

With mobile data turned **ON**, your phone should be able to connect to the carrier's mobile data network, which is required for sending and receiving MMS messages.

After you run it, please check your status bar and see if **Data Disabled** has changed to "Data Enabled" or a similar message.

If the MMS still won't send after that, let's check your network mode preference next! It looks like you're currently connected to a **2G** network, which might not be fast enough for MMS.

Try that and let me know the results!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned mobile data on. Now the status bar shows **poor signal**, **2G**, and **Data Enabled** (battery **80%**).

But MMS still **won’t send** when I try.

You mentioned checking the network mode preference next—what should I do?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your network mode preference.

Please use the **check_network_mode_preference** action on your device and let me know what it shows.

If it's set to "2G," it's likely not fast enough for MMS. If so, please try the **set_network_mode_preference** action and set it to `"4g_5g_preferred"` instead.

Let's try that next and let me know the results!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I checked it—my network mode preference was **2g_only**. I changed it to **4g_5g_preferred**.

Now my status bar shows **Excellent signal**, **5G**, and **Data Enabled** (battery **80%**). But when I try, MMS still **can’t send**.

What should we try next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your APN (Access Point Name) settings.

Please run the **check_apn_settings** action on your device and let me know what it shows.

Specifically, we're looking for the **MMSC URL**, which is the server that handles MMS messages. If it's missing or incorrect, it could be why your picture messages aren't going through.

Let's try that next and let me know what you see!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
I checked the APN settings. It shows:

- **Current APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

Sounds like that might be the problem. What do you want me to change it to?

[Assistant]
That is definitely the problem! The MMSC URL is essential for your phone to know where to send picture messages.

To fix this, please follow these steps:

1.  Use the **reset_apn_settings** action on your device. This will restore the default carrier settings, including the correct MMSC URL.
2.  After the reset is complete, you must **reboot_device**. A restart is required for these network changes to take effect.

Once your phone has restarted, please try sending an MMS again and let me know if it works!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
I reset the APN settings and rebooted. When I check APN now, the **MMSC URL is set to**:

- **http://mms.carrier.com/mms/wapenc**

So that part looks fixed. But I tried sending an MMS again and it **still can’t send**.

What should we check next?

[Assistant]
I'm sorry to hear that it's still not working. Let's check your Wi-Fi Calling status.

Please run the **check_wifi_calling_status** action on your device and let me know what it shows.

If it's turned **ON**, it might be interfering with your MMS messages. If so, please try the **toggle_wifi_calling** action to turn it **OFF**.

Let's try that next and let me know the results!

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'can_send_mms' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Roaming enabled successfully

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Yes—please go ahead and apply the **2.0 GB** data refuel to my line **555-123-2002** for **$4.00**.

On my end, do you want me to **enable Data Roaming first**, or should I **wait until you confirm the refuel is active** before changing anything and restarting the phone?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I can definitely help you with that.

I've looked into your account, and I found a couple of reasons why your MMS might not be working while you're in France:

1.  **Data Roaming:** Your line (555-123-2002) didn't have international roaming enabled. I have just enabled it for you at no extra cost.
2.  **Data Limit:** You've used **15.1 GB** of your **15 GB** data limit for this billing cycle. Since you've reached your limit, your data connectivity has been paused, and MMS requires an active data connection to send media.

To get your data and MMS working again, you have two options:
*   **Refuel Data:** You can add more data to your current cycle at a rate of **$2 per GB** (up to 2GB).
*   **Change Plan:** You can switch to a plan with a higher data limit.

Additionally, once we've addressed the data limit, please make sure that **Data Roaming is turned ON** in your phone's cellular settings.

Which option would you like to proceed with to get your data back up and running? Also, please note that you have a bill (B1002) that was due on February 19th; although your line is still active, you may want to look into that as well.

[User]
Let’s go with **Refuel Data** — please add **2.0 GB** to my current cycle (I don’t want to change my plan).

Once that’s done, can you tell me if there’s anything else you need me to do on my phone to confirm **Data Roaming** is on and try sending an MMS again?

[Assistant]
I'd be happy to help with that. Refueling **2.0 GB** of data on your Premium Plan will cost **$4.00** ($2.00 per GB), which will be added to your next bill.

Shall I go ahead and apply this to your line (555-123-2002)?

Once the data is added, you should:
1.  **Enable Data Roaming on your device:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and make sure **Data Roaming** is toggled **ON**.
2.  **Restart your phone:** This ensures all network settings are updated.
3.  **Try sending an MMS again.**

Would you like me to proceed with the 2.0 GB data refuel?

[Tool] No payment request has been made.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I can definitely help you with that.

I've looked into your account, and I found a couple of reasons why your MMS might not be working while you're in France:

1.  **Data Roaming:** Your line (555-123-2002) didn't have international roaming enabled. I have just enabled it for you at no extra cost.
2.  **Data Limit:** You've used **15.1 GB** of your **15 GB** data limit for this billing cycle. Since you've reached your limit, your data connectivity has been paused, and MMS requires an active data connection to send media.

To get your data and MMS working again, you have two options:
*   **Refuel Data:** You can add more data to your current cycle at a rate of **$2 per GB** (up to 2GB).
*   **Change Plan:** You can switch to a plan with a higher data limit.

Additionally, once we've addressed the data limit, please make sure that **Data Roaming is turned ON** in your phone's cellular settings.

Which option would you like to proceed with to get your data back up and running? Also, please note that you have a bill (B1002) that was due on February 19th; although your line is still active, you may want to look into that as well.

[User]
Let’s go with **Refuel Data** — please add **2.0 GB** to my current cycle (I don’t want to change my plan).

Once that’s done, can you tell me if there’s anything else you need me to do on my phone to confirm **Data Roaming** is on and try sending an MMS again?

[Assistant]
I'd be happy to help with that. Refueling **2.0 GB** of data on your Premium Plan will cost **$4.00** ($2.00 per GB), which will be added to your next bill.

Shall I go ahead and apply this to your line (555-123-2002)?

Once the data is added, you should:
1.  **Enable Data Roaming on your device:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and make sure **Data Roaming** is toggled **ON**.
2.  **Restart your phone:** This ensures all network settings are updated.
3.  **Try sending an MMS again.**

Would you like me to proceed with the 2.0 GB data refuel?

[Tool] No payment request has been made.


Question:
I checked my phone’s network status and I’m seeing a problem:

- **SIM Card Status: missing**
- **Cellular: no service**
- **Data Roaming: OFF**
- **Wi‑Fi: OFF / not connected**

So I can’t actually toggle roaming or send MMS right now because it looks like the phone isn’t detecting the SIM at all. What should I do next—do you want me to reseat the SIM card or reboot first?

Output: Error: Tool 'reseat_sim_card' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I can definitely help you with that.

I've looked into your account, and I found a couple of reasons why your MMS might not be working while you're in France:

1.  **Data Roaming:** Your line (555-123-2002) didn't have international roaming enabled. I have just enabled it for you at no extra cost.
2.  **Data Limit:** You've used **15.1 GB** of your **15 GB** data limit for this billing cycle. Since you've reached your limit, your data connectivity has been paused, and MMS requires an active data connection to send media.

To get your data and MMS working again, you have two options:
*   **Refuel Data:** You can add more data to your current cycle at a rate of **$2 per GB** (up to 2GB).
*   **Change Plan:** You can switch to a plan with a higher data limit.

Additionally, once we've addressed the data limit, please make sure that **Data Roaming is turned ON** in your phone's cellular settings.

Which option would you like to proceed with to get your data back up and running? Also, please note that you have a bill (B1002) that was due on February 19th; although your line is still active, you may want to look into that as well.

[User]
Let’s go with **Refuel Data** — please add **2.0 GB** to my current cycle (I don’t want to change my plan).

Once that’s done, can you tell me if there’s anything else you need me to do on my phone to confirm **Data Roaming** is on and try sending an MMS again?

[Assistant]
I'd be happy to help with that. Refueling **2.0 GB** of data on your Premium Plan will cost **$4.00** ($2.00 per GB), which will be added to your next bill.

Shall I go ahead and apply this to your line (555-123-2002)?

Once the data is added, you should:
1.  **Enable Data Roaming on your device:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and make sure **Data Roaming** is toggled **ON**.
2.  **Restart your phone:** This ensures all network settings are updated.
3.  **Try sending an MMS again.**

Would you like me to proceed with the 2.0 GB data refuel?

[Tool] No payment request has been made.

[User]
Yes—please go ahead and apply the **2.0 GB** data refuel to my line **555-123-2002** for **$4.00**.

On my end, do you want me to **enable Data Roaming first**, or should I **wait until you confirm the refuel is active** before changing anything and restarting the phone?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
The **2.0 GB** of data refuel has been successfully applied to your line (**555-123-2002**). This will reflect as a **$4.00** charge on your next bill.

You can now proceed with the steps on your device:

1.  **Enable Data Roaming:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and toggle **Data Roaming** to **ON**.
2.  **Restart your phone:** This will refresh your connection with the local network in France and apply the changes.
3.  **Try sending an MMS again.**

Please let me know if there’s anything else I can help you with!

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Roaming enabled successfully

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Hi John, I can definitely help you with that.

I've looked into your account, and I found a couple of reasons why your MMS might not be working while you're in France:

1.  **Data Roaming:** Your line (555-123-2002) didn't have international roaming enabled. I have just enabled it for you at no extra cost.
2.  **Data Limit:** You've used **15.1 GB** of your **15 GB** data limit for this billing cycle. Since you've reached your limit, your data connectivity has been paused, and MMS requires an active data connection to send media.

To get your data and MMS working again, you have two options:
*   **Refuel Data:** You can add more data to your current cycle at a rate of **$2 per GB** (up to 2GB).
*   **Change Plan:** You can switch to a plan with a higher data limit.

Additionally, once we've addressed the data limit, please make sure that **Data Roaming is turned ON** in your phone's cellular settings.

Which option would you like to proceed with to get your data back up and running? Also, please note that you have a bill (B1002) that was due on February 19th; although your line is still active, you may want to look into that as well.

[User]
Let’s go with **Refuel Data** — please add **2.0 GB** to my current cycle (I don’t want to change my plan).

Once that’s done, can you tell me if there’s anything else you need me to do on my phone to confirm **Data Roaming** is on and try sending an MMS again?

[Assistant]
I'd be happy to help with that. Refueling **2.0 GB** of data on your Premium Plan will cost **$4.00** ($2.00 per GB), which will be added to your next bill.

Shall I go ahead and apply this to your line (555-123-2002)?

Once the data is added, you should:
1.  **Enable Data Roaming on your device:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and make sure **Data Roaming** is toggled **ON**.
2.  **Restart your phone:** This ensures all network settings are updated.
3.  **Try sending an MMS again.**

Would you like me to proceed with the 2.0 GB data refuel?

[Tool] No payment request has been made.

[User]
Yes—please go ahead and apply the **2.0 GB** data refuel to my line **555-123-2002** for **$4.00**.

On my end, do you want me to **enable Data Roaming first**, or should I **wait until you confirm the refuel is active** before changing anything and restarting the phone?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
The **2.0 GB** of data refuel has been successfully applied to your line (**555-123-2002**). This will reflect as a **$4.00** charge on your next bill.

You can now proceed with the steps on your device:

1.  **Enable Data Roaming:** Go to your phone's **Settings > Cellular (or Mobile Data) > Cellular Data Options** and toggle **Data Roaming** to **ON**.
2.  **Restart your phone:** This will refresh your connection with the local network in France and apply the changes.
3.  **Try sending an MMS again.**

Please let me know if there’s anything else I can help you with!

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No