Question:
I tried again, and it **still won’t send the picture**. My phone says the messaging app **cannot send MMS messages**.

What else could be stopping it if I’ve got 5G and data enabled?

Output: Error: Tool 'check_app_permissions' not found.

Output: Error: Tool 'check_app_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.


Question:
Alright, I granted **sms** too—also said **Success**.

But I tried sending the picture again, and it still says the messaging app **cannot send MMS messages**.

Is there something else I’m missing? Could it be because I’m in France?

Output: Error: Tool 'check_wifi_calling_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again, and it **still won’t send the picture**. My phone says the messaging app **cannot send MMS messages**.

What else could be stopping it if I’ve got 5G and data enabled?

[Tool] Error: Tool 'check_app_permissions' not found.

[Tool] Error: Tool 'check_app_status' not found.

[Assistant]
I'm glad your signal is looking better now with 5G and Excellent signal! Since the picture still isn't sending, it might be a specific setting for messaging that needs a quick fix.

Could you please try running the `check_apn_settings()` action on your phone? This will show us some technical details about how your phone connects to the messaging service.

Specifically, look for something called the **MMSC URL**. Could you tell me if that has a value or if it says it's not set? This will help me narrow down why your pictures aren't going through!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran that. It says:

- **APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds… bad? Is that why the picture messages won’t send? And are we going to have to change scary “technical settings”?

[Assistant]
Don't worry, John! This is exactly why your pictures aren't sending. It's just a quick setting that we can fix for you.

Could you please try the `reset_apn_settings()` action on your phone? This will automatically set the correct MMSC URL for you.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the reset APN thing, but it says **APN settings will reset at reboot**.

I’m nervous about rebooting… will that erase my photos or my contacts? And do you want me to reboot now, or is there another way?

[Assistant]
I understand, John. Rebooting your phone won't erase your photos or contacts; it's just a way to refresh your connection and let the new APN settings take effect.

Could you please try the `reboot_device()` action on your phone?

Once your phone has restarted, please let me know if your picture message sends! We'll get that picture to your granddaughter!

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay… I did the reboot like you said. I’m relieved, my photos still seem to be here.

After it came back on, I checked and now the **MMSC URL** shows: **http://mms.carrier.com/mms/wapenc**.

But when I try again, it still says my messaging app **cannot send MMS messages**.

What now? I feel like we’ve done a lot already.

[Assistant]
I understand your frustration, John, and I appreciate your patience. We've made a lot of progress getting your phone back on the network!

Since your 5G and data are working, the next step is to check if your messaging app has the right "permissions" to send pictures. Sometimes apps need specific permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `check_app_permissions(app_name="messaging")` action on your phone?

Let me know if it shows that **"storage"** and **"sms"** permissions are granted. If they aren't, we can fix that next!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[User]
I checked the permissions for the app called **“messaging.”** It says it only has permission for **phone**.

I don’t see **storage** or **sms** listed as granted. Is that what we need to change?

[Assistant]
Yes, that's exactly what we need! Your messaging app needs permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` actions on your phone?

Once you've done that, let's see if your picture message sends! We'll get that picture to your granddaughter!

[User]
I can do that, but I can only do **one thing at a time** without getting mixed up.

Which permission should I grant **first**: **storage** or **sms**?

[Assistant]
That's a great idea, John! Let's take it one step at a time.

First, please grant the **storage** permission. This will allow your messaging app to access the photos on your phone.

Once you've done that, please let me know and we'll move on to the next permission! We'll get that picture sent for you soon!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission and it said **Success**.

What’s the next one—**sms** now?

[Assistant]
That's great! Let's get that **sms** permission granted as well.

Once you've done that, your messaging app should have the permission it needs to send picture messages.

Let me know if your picture sends after you've granted the **sms** permission! We'll get that picture to your granddaughter!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again, and it **still won’t send the picture**. My phone says the messaging app **cannot send MMS messages**.

What else could be stopping it if I’ve got 5G and data enabled?

[Tool] Error: Tool 'check_app_permissions' not found.

[Tool] Error: Tool 'check_app_status' not found.

[Assistant]
I'm glad your signal is looking better now with 5G and Excellent signal! Since the picture still isn't sending, it might be a specific setting for messaging that needs a quick fix.

Could you please try running the `check_apn_settings()` action on your phone? This will show us some technical details about how your phone connects to the messaging service.

Specifically, look for something called the **MMSC URL**. Could you tell me if that has a value or if it says it's not set? This will help me narrow down why your pictures aren't going through!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran that. It says:

- **APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds… bad? Is that why the picture messages won’t send? And are we going to have to change scary “technical settings”?

[Assistant]
Don't worry, John! This is exactly why your pictures aren't sending. It's just a quick setting that we can fix for you.

Could you please try the `reset_apn_settings()` action on your phone? This will automatically set the correct MMSC URL for you.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the reset APN thing, but it says **APN settings will reset at reboot**.

I’m nervous about rebooting… will that erase my photos or my contacts? And do you want me to reboot now, or is there another way?

[Assistant]
I understand, John. Rebooting your phone won't erase your photos or contacts; it's just a way to refresh your connection and let the new APN settings take effect.

Could you please try the `reboot_device()` action on your phone?

Once your phone has restarted, please let me know if your picture message sends! We'll get that picture to your granddaughter!

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay… I did the reboot like you said. I’m relieved, my photos still seem to be here.

After it came back on, I checked and now the **MMSC URL** shows: **http://mms.carrier.com/mms/wapenc**.

But when I try again, it still says my messaging app **cannot send MMS messages**.

What now? I feel like we’ve done a lot already.

[Assistant]
I understand your frustration, John, and I appreciate your patience. We've made a lot of progress getting your phone back on the network!

Since your 5G and data are working, the next step is to check if your messaging app has the right "permissions" to send pictures. Sometimes apps need specific permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `check_app_permissions(app_name="messaging")` action on your phone?

Let me know if it shows that **"storage"** and **"sms"** permissions are granted. If they aren't, we can fix that next!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[User]
I checked the permissions for the app called **“messaging.”** It says it only has permission for **phone**.

I don’t see **storage** or **sms** listed as granted. Is that what we need to change?

[Assistant]
Yes, that's exactly what we need! Your messaging app needs permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` actions on your phone?

Once you've done that, let's see if your picture message sends! We'll get that picture to your granddaughter!

[User]
I can do that, but I can only do **one thing at a time** without getting mixed up.

Which permission should I grant **first**: **storage** or **sms**?

[Assistant]
That's a great idea, John! Let's take it one step at a time.

First, please grant the **storage** permission. This will allow your messaging app to access the photos on your phone.

Once you've done that, please let me know and we'll move on to the next permission! We'll get that picture sent for you soon!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission and it said **Success**.

What’s the next one—**sms** now?

[Assistant]
That's great! Let's get that **sms** permission granted as well.

Once you've done that, your messaging app should have the permission it needs to send picture messages.

Let me know if your picture sends after you've granted the **sms** permission! We'll get that picture to your granddaughter!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
I checked and **Wi‑Fi Calling was ON**, so I turned it **OFF** like you said.

But I still can’t send the picture—my phone still says the messaging app **cannot send MMS messages**.

What else can we try? I’m starting to worry I won’t be able to send any photos at all while I’m here.

Output: Error: Tool 'can_send_mms' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again, and it **still won’t send the picture**. My phone says the messaging app **cannot send MMS messages**.

What else could be stopping it if I’ve got 5G and data enabled?

[Tool] Error: Tool 'check_app_permissions' not found.

[Tool] Error: Tool 'check_app_status' not found.

[Assistant]
I'm glad your signal is looking better now with 5G and Excellent signal! Since the picture still isn't sending, it might be a specific setting for messaging that needs a quick fix.

Could you please try running the `check_apn_settings()` action on your phone? This will show us some technical details about how your phone connects to the messaging service.

Specifically, look for something called the **MMSC URL**. Could you tell me if that has a value or if it says it's not set? This will help me narrow down why your pictures aren't going through!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran that. It says:

- **APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds… bad? Is that why the picture messages won’t send? And are we going to have to change scary “technical settings”?

[Assistant]
Don't worry, John! This is exactly why your pictures aren't sending. It's just a quick setting that we can fix for you.

Could you please try the `reset_apn_settings()` action on your phone? This will automatically set the correct MMSC URL for you.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the reset APN thing, but it says **APN settings will reset at reboot**.

I’m nervous about rebooting… will that erase my photos or my contacts? And do you want me to reboot now, or is there another way?

[Assistant]
I understand, John. Rebooting your phone won't erase your photos or contacts; it's just a way to refresh your connection and let the new APN settings take effect.

Could you please try the `reboot_device()` action on your phone?

Once your phone has restarted, please let me know if your picture message sends! We'll get that picture to your granddaughter!

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay… I did the reboot like you said. I’m relieved, my photos still seem to be here.

After it came back on, I checked and now the **MMSC URL** shows: **http://mms.carrier.com/mms/wapenc**.

But when I try again, it still says my messaging app **cannot send MMS messages**.

What now? I feel like we’ve done a lot already.

[Assistant]
I understand your frustration, John, and I appreciate your patience. We've made a lot of progress getting your phone back on the network!

Since your 5G and data are working, the next step is to check if your messaging app has the right "permissions" to send pictures. Sometimes apps need specific permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `check_app_permissions(app_name="messaging")` action on your phone?

Let me know if it shows that **"storage"** and **"sms"** permissions are granted. If they aren't, we can fix that next!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[User]
I checked the permissions for the app called **“messaging.”** It says it only has permission for **phone**.

I don’t see **storage** or **sms** listed as granted. Is that what we need to change?

[Assistant]
Yes, that's exactly what we need! Your messaging app needs permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` actions on your phone?

Once you've done that, let's see if your picture message sends! We'll get that picture to your granddaughter!

[User]
I can do that, but I can only do **one thing at a time** without getting mixed up.

Which permission should I grant **first**: **storage** or **sms**?

[Assistant]
That's a great idea, John! Let's take it one step at a time.

First, please grant the **storage** permission. This will allow your messaging app to access the photos on your phone.

Once you've done that, please let me know and we'll move on to the next permission! We'll get that picture sent for you soon!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission and it said **Success**.

What’s the next one—**sms** now?

[Assistant]
That's great! Let's get that **sms** permission granted as well.

Once you've done that, your messaging app should have the permission it needs to send picture messages.

Let me know if your picture sends after you've granted the **sms** permission! We'll get that picture to your granddaughter!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I granted **sms** too—also said **Success**.

But I tried sending the picture again, and it still says the messaging app **cannot send MMS messages**.

Is there something else I’m missing? Could it be because I’m in France?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
We're almost there, John! You've done a great job following these steps.

One more thing that can sometimes interfere with sending pictures, especially when you're traveling, is a feature called **Wi-Fi Calling**.

Could you please check the **Wi-Fi Calling status** on your phone? If it shows that it's **ON**, could you try turning it **OFF** (toggle it off)?

Once you've done that, try sending the picture one more time and let me know if it goes through! We're rooting for that picture to reach your granddaughter.

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I’m John Smith, my number is **555-123-2002**, and I’m **in France right now**. For the past few hours I suddenly **can’t send picture messages (MMS)** from my messaging app.

Regular texts seem okay, but when I try to send a photo it just won’t go through. I’m not very good with phone settings, so I’ll need you to walk me through it pretty gently, if that’s alright.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
I've looked up your account, John. It seems your line (555-123-2002) is active and has international roaming enabled, so you should be able to send picture messages while you're in France.

To help you troubleshoot this, could you please tell me what icons you see in the status bar at the top of your phone screen? For example, does it show signal bars, "5G" or "4G", or any other icons like an airplane or a data saver symbol?

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Oh dear… at the very top I see an **airplane icon** (Airplane Mode), and my **battery is at 80%**. I don’t see the usual signal bars or 4G/5G right now.

Is that what’s stopping the picture messages? I’m worried I might press the wrong thing.

[Assistant]
Yes, that's exactly it! When **Airplane Mode** is on, it turns off all your phone's connections to the network, which is why you can't see your signal bars or send picture messages.

Don't worry, we can fix this easily. Could you please tap the button or setting to **turn Airplane Mode OFF**? On your screen, you can use the `toggle_airplane_mode()` tool to do this.

Once it's off, your phone should start searching for the local network in France again. Let me know when you've done that!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned **Airplane Mode OFF**.

Now at the top it says **No Signal**, and it also shows **Data Disabled**. Battery still **80%**.

Is that normal…? Do I need to wait, or did I do something wrong?

[Tool] Error: Tool 'check_network_status' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
That’s okay! It’s normal for the phone to take a moment to reconnect after being in Airplane Mode.

However, since you're seeing "No Signal" and "Data Disabled," we need to get your phone back on the network. Could you please try the following steps for me?

1.  **Turn on your Mobile Data.** You should see a setting to toggle this on.
2.  **Make sure "Data Roaming" is also turned on.** Since you're in France, your phone needs this setting enabled to connect to the local networks there.

Could you let me know if you can see those settings and if turning them on helps the signal bars appear?

[User]
I’m a little lost—those two settings sound similar to me, and I’m worried I’ll flip the wrong one.

Which would you like me to do **first**: turn on **Mobile Data**, or turn on **Data Roaming**?

[Assistant]
That’s a great question, John. Let's take it one step at a time to make sure everything works correctly.

First, please turn on **Mobile Data**. This is the main switch that tells your phone it’s allowed to use the internet through the cellular network instead of just Wi-Fi.

Once you’ve turned that on, let me know what you see in the status bar at the top of your screen! After that, we’ll move on to the next step.

[Tool]
Mobile Data is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Oh no… I tried to turn on **Mobile Data**, but it looks like it’s still showing **Data Disabled**, and it still says **No Signal** at the top. Battery is **80%**.

Did I do it backwards somehow? It says “Mobile Data is now OFF.” I’m getting a bit frustrated—I just want to send my granddaughter’s picture. What should I press next?

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Assistant]
I understand, John. It's frustrating when things aren't working right.

Since you've turned Airplane Mode off and your line is active, we should be able to get this working! Could you please try turning **Mobile Data ON**? On your phone, this should be the setting that shows "Mobile Data is now ON."

If you can't find it, please let me know. Once you have it on, tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Mobile Data is now ON.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Alright, I tried again and now it says **Mobile Data is now ON**.

But the top of the screen still shows **No Signal** and it still says **Data Disabled** (which is confusing because I *just* turned data on). Battery is still **80%**.

What do we do now?

[Assistant]
I understand that it's confusing! Since you've turned on your Mobile Data but still see "No Signal" and "Data Disabled," it sounds like your phone isn't successfully connecting to a local network in France yet.

Let's check if your SIM card is being recognized properly. Could you please run the `check_sim_status()` action on your phone?

This will tell us if the SIM card is "Active," "Missing," or "Locked." Knowing this will help me figure out the next step to get your signal back!

[Tool] No SIM card detected in the phone.

[User]
Oh… it says **No SIM card detected in the phone**.

Does that mean something fell out? I’m nervous to mess with it—will I lose my photos or anything if we fix the SIM?

[Assistant]
Don't worry, John! It's likely just that the SIM card isn't seated properly in your phone. This won't affect any of your photos or data; it's just how your phone connects to the cellular network.

We can fix this together. Could you please try the `reseat_sim_card()` action on your phone?

Once you've done that, let's see if your signal bars and connection come back! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you soon!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
Okay… I did the SIM re-seat like you said. It says **SIM card re-seated successfully**.

Now I can see **one little signal bar** (it says poor), it shows **2G**, and it says **Data Enabled**. Battery still **80%**.

Is 2G enough to send a picture message, or is that too weak?

[Tool] Error: Tool 'check_network_mode_preference' not found.

[Assistant]
That's great! It's good that your SIM card is being recognized now and that you have a connection.

However, a 2G connection is usually too weak to send picture messages. We need to get your phone onto a faster network like 4G or 5G.

Could you please try the `set_network_mode_preference(mode: "4g_5g_preferred")` action on your phone? This will tell it to search for the best available signal.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did that network thing you said (I don’t really understand it), but now the top shows **excellent signal**, **5G**, and **Data Enabled**. Battery is still **80%**.

Does that mean I should try sending the picture again now?

[Assistant]
That's great! It sounds like your phone is connected to the network and should be able to send picture messages now.

Could you please try sending the picture again and let me know if it works? If not, we'll keep troubleshooting! We'll get that picture sent for you soon!

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried again, and it **still won’t send the picture**. My phone says the messaging app **cannot send MMS messages**.

What else could be stopping it if I’ve got 5G and data enabled?

[Tool] Error: Tool 'check_app_permissions' not found.

[Tool] Error: Tool 'check_app_status' not found.

[Assistant]
I'm glad your signal is looking better now with 5G and Excellent signal! Since the picture still isn't sending, it might be a specific setting for messaging that needs a quick fix.

Could you please try running the `check_apn_settings()` action on your phone? This will show us some technical details about how your phone connects to the messaging service.

Specifically, look for something called the **MMSC URL**. Could you tell me if that has a value or if it says it's not set? This will help me narrow down why your pictures aren't going through!

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): Not Set
(These are technical settings, usually best left unchanged.)

[User]
Okay, I ran that. It says:

- **APN Name:** internet
- **MMSC URL (for picture messages):** **Not Set**

That sounds… bad? Is that why the picture messages won’t send? And are we going to have to change scary “technical settings”?

[Assistant]
Don't worry, John! This is exactly why your pictures aren't sending. It's just a quick setting that we can fix for you.

Could you please try the `reset_apn_settings()` action on your phone? This will automatically set the correct MMSC URL for you.

Once you've done that, let's see if your signal bars and connection improve! Tell me what you see in the status bar at the top of your screen. We'll get that picture sent for you!

[Tool]
APN settings will reset at reboot.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
I did the reset APN thing, but it says **APN settings will reset at reboot**.

I’m nervous about rebooting… will that erase my photos or my contacts? And do you want me to reboot now, or is there another way?

[Assistant]
I understand, John. Rebooting your phone won't erase your photos or contacts; it's just a way to refresh your connection and let the new APN settings take effect.

Could you please try the `reboot_device()` action on your phone?

Once your phone has restarted, please let me know if your picture message sends! We'll get that picture to your granddaughter!

[Tool]
Resetting APN settings...
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay… I did the reboot like you said. I’m relieved, my photos still seem to be here.

After it came back on, I checked and now the **MMSC URL** shows: **http://mms.carrier.com/mms/wapenc**.

But when I try again, it still says my messaging app **cannot send MMS messages**.

What now? I feel like we’ve done a lot already.

[Assistant]
I understand your frustration, John, and I appreciate your patience. We've made a lot of progress getting your phone back on the network!

Since your 5G and data are working, the next step is to check if your messaging app has the right "permissions" to send pictures. Sometimes apps need specific permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `check_app_permissions(app_name="messaging")` action on your phone?

Let me know if it shows that **"storage"** and **"sms"** permissions are granted. If they aren't, we can fix that next!

[Tool] The following apps are installed on the phone: messaging, browser

[Tool] App 'messaging' has permission for: phone.

[User]
I checked the permissions for the app called **“messaging.”** It says it only has permission for **phone**.

I don’t see **storage** or **sms** listed as granted. Is that what we need to change?

[Assistant]
Yes, that's exactly what we need! Your messaging app needs permission to access your storage (where the photos are) and to send the messages themselves.

Could you please try the `grant_app_permission(app_name="messaging", permission="storage")` and `grant_app_permission(app_name="messaging", permission="sms")` actions on your phone?

Once you've done that, let's see if your picture message sends! We'll get that picture to your granddaughter!

[User]
I can do that, but I can only do **one thing at a time** without getting mixed up.

Which permission should I grant **first**: **storage** or **sms**?

[Assistant]
That's a great idea, John! Let's take it one step at a time.

First, please grant the **storage** permission. This will allow your messaging app to access the photos on your phone.

Once you've done that, please let me know and we'll move on to the next permission! We'll get that picture sent for you soon!

[Tool]
Success. Permission 'storage' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[User]
Okay, I granted **storage** permission and it said **Success**.

What’s the next one—**sms** now?

[Assistant]
That's great! Let's get that **sms** permission granted as well.

Once you've done that, your messaging app should have the permission it needs to send picture messages.

Let me know if your picture sends after you've granted the **sms** permission! We'll get that picture to your granddaughter!

[Tool]
Success. Permission 'sms' granted to app 'messaging'.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Alright, I granted **sms** too—also said **Success**.

But I tried sending the picture again, and it still says the messaging app **cannot send MMS messages**.

Is there something else I’m missing? Could it be because I’m in France?

[Tool] Error: Tool 'check_wifi_calling_status' not found.

[Assistant]
We're almost there, John! You've done a great job following these steps.

One more thing that can sometimes interfere with sending pictures, especially when you're traveling, is a feature called **Wi-Fi Calling**.

Could you please check the **Wi-Fi Calling status** on your phone? If it shows that it's **ON**, could you try turning it **OFF** (toggle it off)?

Once you've done that, try sending the picture one more time and let me know if it goes through! We're rooting for that picture to reach your granddaughter.

[Tool] Wi-Fi Calling is currently turned ON.

[Tool]
Wi-Fi Calling is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question: Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Please add **2.0 GB** of data refuel (I don’t want to change my plan).

As for the overdue bill—can we **handle the data refuel first** so I can get MMS working again, and then you can send me the payment request for the **$150** after?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: Payment request sent to the customer for bill B1002

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?

[Assistant] Hi! How can I help you today?

[User] Hi—I'm John Smith. I’m currently abroad in France, and for the past few hours I haven’t been able to send MMS messages from my messaging app (pictures won’t send). My number is 555-123-2002. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Assistant]
I've identified your account and looked into the issues with your line (555-123-2002) while you're in France.

I found a few things that could be preventing you from sending MMS messages:
1. **Roaming:** Roaming was not enabled on your line. I have now enabled it for you at no extra cost.
2. **Data Limit:** You have reached your monthly data limit of 15 GB (currently at 15.1 GB). Since MMS requires a data connection, this is likely why your messages are failing.
3. **Overdue Bill:** I also noticed an overdue bill (B1002) for $150.00 that was due on February 19th.

To get your MMS working again, we should address the data limit. You can refuel your data for $2 per GB (up to 2 GB). How much data would you like to add?

Additionally, would you like me to send a payment request for your overdue bill to ensure your service remains active?