Question:
I tried to send a picture message just now, and it **still won’t send**. It says it can’t send MMS.

You mentioned toggling Airplane Mode on and off… I can try that, but I’m a little nervous I’ll hit the wrong thing. Can you tell me exactly what to do?

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.


Question:
Okay, I did it. Airplane Mode is **off** again now. My top bar shows **excellent signal**, it says **5G**, and **data enabled**.

But I tried the picture message again and it **still won’t send**. This is getting a little frustrating… I thought adding the data would fix it.

What should I do next?

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried to send a picture message just now, and it **still won’t send**. It says it can’t send MMS.

You mentioned toggling Airplane Mode on and off… I can try that, but I’m a little nervous I’ll hit the wrong thing. Can you tell me exactly what to do?

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
No problem at all. To safely reset your connection, please use the `toggle_airplane_mode` action on your device.

You'll want to use it once to turn Airplane Mode **ON**, wait a few seconds, and then use it again to turn it **OFF**.

Let me know once you've done that!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried to send a picture message just now, and it **still won’t send**. It says it can’t send MMS.

You mentioned toggling Airplane Mode on and off… I can try that, but I’m a little nervous I’ll hit the wrong thing. Can you tell me exactly what to do?

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
No problem at all. To safely reset your connection, please use the `toggle_airplane_mode` action on your device.

You'll want to use it once to turn Airplane Mode **ON**, wait a few seconds, and then use it again to turn it **OFF**.

Let me know once you've done that!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Okay, I ran that list. It only shows two apps:

- **messaging**
- **browser**

So I guess my texting app is just called **“messaging”** (all lowercase).

What do you want me to check next?

Output: Error: Tool 'check_app_permissions' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried to send a picture message just now, and it **still won’t send**. It says it can’t send MMS.

You mentioned toggling Airplane Mode on and off… I can try that, but I’m a little nervous I’ll hit the wrong thing. Can you tell me exactly what to do?

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
No problem at all. To safely reset your connection, please use the `toggle_airplane_mode` action on your device.

You'll want to use it once to turn Airplane Mode **ON**, wait a few seconds, and then use it again to turn it **OFF**.

Let me know once you've done that!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I did it. Airplane Mode is **off** again now. My top bar shows **excellent signal**, it says **5G**, and **data enabled**.

But I tried the picture message again and it **still won’t send**. This is getting a little frustrating… I thought adding the data would fix it.

What should I do next?

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant] To ensure that the data we just added is working correctly, could you please try opening a web browser on your phone and loading a new webpage? This will help us confirm if your mobile data connection is fully active.

[Tool] Speed Test Result: 275.00 Mbps (Excellent). Connection is very fast.

[User]
I tried checking the internet, and it seems to be working — I even ran a little speed check thing and it said **275 Mbps** and “excellent,” so I guess the data is on.

But the picture message (MMS) still won’t send. What else can we try?

[Assistant]
Since your mobile data is working with excellent speed, the issue might be with the specific settings your phone uses to send pictures, called **APN settings**.

Could you please run the **`check_apn_settings`** action on your device? This will tell us if the address used for picture messaging (the MMSC URL) is correct.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I ran that check… it says:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

It also warned they’re “technical settings” and should be left unchanged, which makes me a bit anxious. Is something wrong there, and do I have to change it?

[Assistant]
That information helps a lot. It looks like your APN settings are populated, so let's leave those "technical settings" alone for now since they look okay and you're anxious about changing them.

There are two other common reasons for picture messages not sending.

First, could you please run the **`check_app_permissions`** action for your **messaging** app? We need to verify that the app has permission to access your **Storage** (to get the picture) and **SMS**.

Please let me know what permissions are listed.

[Tool] App 'Messages' not found on this phone.

[User]
I tried that, but it said **App “Messages” not found on this phone**.

I’m not sure what my messaging app is actually called. Can you tell me what you need me to do next?

[Assistant]
That's okay! Different phones name their apps differently, and we need the exact name to check the settings.

Please run the **`check_installed_apps`** action on your device.

This will show you a list of all the apps on your phone. Please look for the name of the app you use for texting (it might be called "Android Messages," "Textra," "Samsung Messages," etc.) and let me know exactly what it is called.

[Tool] The following apps are installed on the phone: messaging, browser

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t send picture messages (the ones with a photo) from my messaging app. Regular texts seem fine, but the picture ones just won’t go through, and it’s been happening for the past few hours.

I’m at home in the U.S., and I’m getting a bit nervous because I don’t really understand all the phone settings stuff. What do you need from me?

[Assistant] I can definitely help you with that. To get started, could you please provide your phone number so I can pull up your account?

[User] Yes, of course. My number is **555-123-2002**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
It looks like I've found the issue. I see that your line (ending in 2002) is on the **Premium Plan** which includes **15GB** of data per month, and you have currently used **15.1GB**.

Because picture messages (MMS) require mobile data to send, they won't go through once your data limit is reached, even though regular texts (SMS) still work.

To fix this, you have two options:
1.  **Refuel Data**: You can add more data for this billing cycle. The price is **$2 per GB**, and you can add up to 2GB.
2.  **Change Plan**: You can switch to a plan with a higher data limit.

Which option would you prefer?

[User]
Oh… that would explain it, I guess. I didn’t realize the picture messages counted like that.

I really don’t want to change my plan—please. But I *am* willing to add data just to get this working again.

Can we do the **refuel for 2GB**?

[Assistant]
That sounds like a good plan.

Refueling **2GB** of data will cost **$4.00** ($2.00 per GB).

Is that price okay with you?

[User]
Yes, that’s okay — **$4.00 for 2GB** is fine.

I just want to be sure… this won’t mess with my phone or erase any photos, right? And once it’s added, will I be able to send a picture message again?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2GB of data to your line (555-123-2002) for a charge of $4.00.

To answer your questions:
1.  **No, this will not mess with your phone or erase any photos.** It simply adds to your monthly data allowance.
2.  **Yes, you should be able to send picture messages again immediately.** Since MMS (picture messaging) relies on mobile data, restoring your data service will allow them to go through.

If it doesn't work right away, you can try toggling Airplane Mode on and off to refresh the connection. Is there anything else I can help you with today?

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried to send a picture message just now, and it **still won’t send**. It says it can’t send MMS.

You mentioned toggling Airplane Mode on and off… I can try that, but I’m a little nervous I’ll hit the wrong thing. Can you tell me exactly what to do?

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
No problem at all. To safely reset your connection, please use the `toggle_airplane_mode` action on your device.

You'll want to use it once to turn Airplane Mode **ON**, wait a few seconds, and then use it again to turn it **OFF**.

Let me know once you've done that!

[Tool]
Airplane Mode is now ON.
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I did it. Airplane Mode is **off** again now. My top bar shows **excellent signal**, it says **5G**, and **data enabled**.

But I tried the picture message again and it **still won’t send**. This is getting a little frustrating… I thought adding the data would fix it.

What should I do next?

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_apn_settings' not found.

[Assistant] To ensure that the data we just added is working correctly, could you please try opening a web browser on your phone and loading a new webpage? This will help us confirm if your mobile data connection is fully active.

[Tool] Speed Test Result: 275.00 Mbps (Excellent). Connection is very fast.

[User]
I tried checking the internet, and it seems to be working — I even ran a little speed check thing and it said **275 Mbps** and “excellent,” so I guess the data is on.

But the picture message (MMS) still won’t send. What else can we try?

[Assistant]
Since your mobile data is working with excellent speed, the issue might be with the specific settings your phone uses to send pictures, called **APN settings**.

Could you please run the **`check_apn_settings`** action on your device? This will tell us if the address used for picture messaging (the MMSC URL) is correct.

[Tool]
Current APN Name: internet
MMSC URL (for picture messages): http://mms.carrier.com/mms/wapenc
(These are technical settings, usually best left unchanged.)

[User]
I ran that check… it says:

- **APN name:** `internet`
- **MMSC URL:** `http://mms.carrier.com/mms/wapenc`

It also warned they’re “technical settings” and should be left unchanged, which makes me a bit anxious. Is something wrong there, and do I have to change it?

[Assistant]
That information helps a lot. It looks like your APN settings are populated, so let's leave those "technical settings" alone for now since they look okay and you're anxious about changing them.

There are two other common reasons for picture messages not sending.

First, could you please run the **`check_app_permissions`** action for your **messaging** app? We need to verify that the app has permission to access your **Storage** (to get the picture) and **SMS**.

Please let me know what permissions are listed.

[Tool] App 'Messages' not found on this phone.

[User]
I tried that, but it said **App “Messages” not found on this phone**.

I’m not sure what my messaging app is actually called. Can you tell me what you need me to do next?

[Assistant]
That's okay! Different phones name their apps differently, and we need the exact name to check the settings.

Please run the **`check_installed_apps`** action on your device.

This will show you a list of all the apps on your phone. Please look for the name of the app you use for texting (it might be called "Android Messages," "Textra," "Samsung Messages," etc.) and let me know exactly what it is called.

[Tool] The following apps are installed on the phone: messaging, browser


Question:
Hi… I’m hoping you can help me. I can’t seem to send picture messages (MMS) from my phone—it's been happening for the past few hours. Regular texts seem fine, but when I try to send a photo it just won’t go through.

I’m John Smith, my number is **555-123-2002**, and I’m traveling in **France** right now. Can we fix this? I’m a bit nervous I’ll mess something up.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I tried sending the picture again, and it still won’t go through.

Also… I checked, and my phone is showing **no service**, and it says the **SIM card is missing**. Data roaming shows **ON**, but I don’t have any signal at all.

What does “SIM missing” mean—did something fall out? What should I do next?

Output: Error: Tool 'check_sim_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t seem to send picture messages (MMS) from my phone—it's been happening for the past few hours. Regular texts seem fine, but when I try to send a photo it just won’t go through.

I’m John Smith, my number is **555-123-2002**, and I’m traveling in **France** right now. Can we fix this? I’m a bit nervous I’ll mess something up.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've checked your account and found the issue. It looks like **International Roaming** was disabled on your line ending in **2002**, which is why your picture messages (MMS) weren't going through while you're in France. MMS requires a data connection to work.

I have now enabled roaming on your account. Please make sure that **Data Roaming** is also turned **ON** in your phone's settings.

Could you try sending the picture message again and let me know if it works?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Assistant] Hi! How can I help you today?

[User]
Hi… I’m hoping you can help me. I can’t seem to send picture messages (MMS) from my phone—it's been happening for the past few hours. Regular texts seem fine, but when I try to send a photo it just won’t go through.

I’m John Smith, my number is **555-123-2002**, and I’m traveling in **France** right now. Can we fix this? I’m a bit nervous I’ll mess something up.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Assistant]
I've checked your account and found the issue. It looks like **International Roaming** was disabled on your line ending in **2002**, which is why your picture messages (MMS) weren't going through while you're in France. MMS requires a data connection to work.

I have now enabled roaming on your account. Please make sure that **Data Roaming** is also turned **ON** in your phone's settings.

Could you try sending the picture message again and let me know if it works?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No


Question: Hi—I'm John Smith. For the past few hours I haven’t been able to send MMS (picture messages) in my messaging app. My number is 555-123-2002 and I’m at home in the U.S. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Explanation: I'll help you troubleshoot your MMS issue. Let me start by looking up your account.

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi—I'm having trouble sending MMS (picture messages) from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Roaming enabled successfully

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I turned **Data Roaming ON**, confirmed **Mobile Data is enabled**, and **rebooted** the phone. MMS is **still failing**.

After the reboot, here’s what the phone shows:
- Status bar: **Excellent signal**, **5G**, **Data enabled**, **80% battery**
- Network status: **Airplane mode OFF**, **SIM active**, **cellular connected (5G)**, **Data Roaming ON**, **Wi‑Fi OFF**
- But a **speed test fails with “No Connection”**, so it looks like cellular data isn’t actually passing traffic right now (which would definitely stop MMS).

What do you want me to try next?

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant]
{
  "message": "Yes—I can help. I’ve identified your account and confirmed your line **555-123-2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in **France**, that can prevent mobile data/MMS from working.\n\nI’ve now **enabled international roaming** on your line at **no cost**.\n\nNext steps on your phone (important for MMS):\n1) Turn **Data Roaming ON** in your phone settings (this is separate from the carrier-side roaming I just enabled).\n2) Make sure **Mobile Data** is ON.\n3) **Restart (reboot) your phone**, then try sending a picture message again.\n\nIf it still fails after that, tell me what your phone shows for:\n- whether you currently have signal / what network it’s on (e.g., 3G/4G/5G)\n- whether mobile data is working for web browsing\nand we’ll continue troubleshooting."
}

[Tool]
Data Roaming is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant]
{
  "message": "Yes—I can help. I’ve identified your account and confirmed your line **555-123-2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in **France**, that can prevent mobile data/MMS from working.\n\nI’ve now **enabled international roaming** on your line at **no cost**.\n\nNext steps on your phone (important for MMS):\n1) Turn **Data Roaming ON** in your phone settings (this is separate from the carrier-side roaming I just enabled).\n2) Make sure **Mobile Data** is ON.\n3) **Restart (reboot) your phone**, then try sending a picture message again.\n\nIf it still fails after that, tell me what your phone shows for:\n- whether you currently have signal / what network it’s on (e.g., 3G/4G/5G)\n- whether mobile data is working for web browsing\nand we’ll continue troubleshooting."
}

[Tool]
Data Roaming is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.


Question: Yes, you have my approval—please place the **$4.00** charge and add **2.0 GB** of data to **555-123-2002** now.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant]
{
  "message": "Yes—I can help. I’ve identified your account and confirmed your line **555-123-2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in **France**, that can prevent mobile data/MMS from working.\n\nI’ve now **enabled international roaming** on your line at **no cost**.\n\nNext steps on your phone (important for MMS):\n1) Turn **Data Roaming ON** in your phone settings (this is separate from the carrier-side roaming I just enabled).\n2) Make sure **Mobile Data** is ON.\n3) **Restart (reboot) your phone**, then try sending a picture message again.\n\nIf it still fails after that, tell me what your phone shows for:\n- whether you currently have signal / what network it’s on (e.g., 3G/4G/5G)\n- whether mobile data is working for web browsing\nand we’ll continue troubleshooting."
}

[Tool]
Data Roaming is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Roaming ON**, confirmed **Mobile Data is enabled**, and **rebooted** the phone. MMS is **still failing**.

After the reboot, here’s what the phone shows:
- Status bar: **Excellent signal**, **5G**, **Data enabled**, **80% battery**
- Network status: **Airplane mode OFF**, **SIM active**, **cellular connected (5G)**, **Data Roaming ON**, **Wi‑Fi OFF**
- But a **speed test fails with “No Connection”**, so it looks like cellular data isn’t actually passing traffic right now (which would definitely stop MMS).

What do you want me to try next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
{
  "message": "Thanks—your diagnostics are very helpful. I checked your line **555-123-2002** and found the likely cause:\n\n- Your plan (Premium Plan) includes **15.0 GB** of data.\n- Your line has used **15.1 GB** this cycle.\n\nWhen usage exceeds the plan limit, **cellular data stops passing traffic**, which also causes **MMS to fail**—this matches your “5G + excellent signal but speed test = No Connection.”\n\nTo fix it, you have two options:\n1) **Refuel data** (add up to **2 GB**) at **$2.00 per GB**.\n2) **Change to a plan with more data**.\n\nWhich would you like to do?\n- If refueling: tell me how much you want to add (**0.5 GB, 1 GB, 2 GB**, etc., max **2 GB**). I’ll confirm the total charge and apply it.\n- If you prefer changing plans: I can pull the available plan options for you—tell me you want to “change plan” and confirm this is for **555-123-2002**."
}

[User]
Let’s do the **refuel**—I don’t want to change my mobile data plan.

Please add the full **2.0 GB** to **555-123-2002**.

Before you place the charge, can you confirm the total will be **$4.00** (2 GB at $2/GB)?

[Assistant]
{
  "message": "Confirmed: for **555-123-2002**, data refueling is **$2.00 per GB** on your plan. Adding **2.0 GB** will total **$4.00**.\n\nDo I have your approval to place the **$4.00** charge and add **2.0 GB** of data now?"
}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS (picture messages) from my messaging app. It’s been failing for the past few hours.

I’m John Smith, phone number **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Assistant]
{
  "message": "Yes—I can help. I’ve identified your account and confirmed your line **555-123-2002** is **Active**, but **international roaming was not enabled** on the line. Since you’re in **France**, that can prevent mobile data/MMS from working.\n\nI’ve now **enabled international roaming** on your line at **no cost**.\n\nNext steps on your phone (important for MMS):\n1) Turn **Data Roaming ON** in your phone settings (this is separate from the carrier-side roaming I just enabled).\n2) Make sure **Mobile Data** is ON.\n3) **Restart (reboot) your phone**, then try sending a picture message again.\n\nIf it still fails after that, tell me what your phone shows for:\n- whether you currently have signal / what network it’s on (e.g., 3G/4G/5G)\n- whether mobile data is working for web browsing\nand we’ll continue troubleshooting."
}

[Tool]
Data Roaming is now OFF.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Data Roaming is now ON.
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Restarting network services...
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
I turned **Data Roaming ON**, confirmed **Mobile Data is enabled**, and **rebooted** the phone. MMS is **still failing**.

After the reboot, here’s what the phone shows:
- Status bar: **Excellent signal**, **5G**, **Data enabled**, **80% battery**
- Network status: **Airplane mode OFF**, **SIM active**, **cellular connected (5G)**, **Data Roaming ON**, **Wi‑Fi OFF**
- But a **speed test fails with “No Connection”**, so it looks like cellular data isn’t actually passing traffic right now (which would definitely stop MMS).

What do you want me to try next?

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant]
{
  "message": "Thanks—your diagnostics are very helpful. I checked your line **555-123-2002** and found the likely cause:\n\n- Your plan (Premium Plan) includes **15.0 GB** of data.\n- Your line has used **15.1 GB** this cycle.\n\nWhen usage exceeds the plan limit, **cellular data stops passing traffic**, which also causes **MMS to fail**—this matches your “5G + excellent signal but speed test = No Connection.”\n\nTo fix it, you have two options:\n1) **Refuel data** (add up to **2 GB**) at **$2.00 per GB**.\n2) **Change to a plan with more data**.\n\nWhich would you like to do?\n- If refueling: tell me how much you want to add (**0.5 GB, 1 GB, 2 GB**, etc., max **2 GB**). I’ll confirm the total charge and apply it.\n- If you prefer changing plans: I can pull the available plan options for you—tell me you want to “change plan” and confirm this is for **555-123-2002**."
}

[User]
Let’s do the **refuel**—I don’t want to change my mobile data plan.

Please add the full **2.0 GB** to **555-123-2002**.

Before you place the charge, can you confirm the total will be **$4.00** (2 GB at $2/GB)?

[Assistant]
{
  "message": "Confirmed: for **555-123-2002**, data refueling is **$2.00 per GB** on your plan. Adding **2.0 GB** will total **$4.00**.\n\nDo I have your approval to place the **$4.00** charge and add **2.0 GB** of data now?"
}


Question:
Sure. The phone number on the line is **555-123-2002** (John Smith).

- **Regular phone call:** I haven’t tried placing a call just this minute, but my phone shows I’m connected to the cellular network with a good signal.
- **Mobile data with Wi‑Fi OFF:** Wi‑Fi is **off**, and even though mobile data says it’s enabled, a speed test fails with **“No Connection.”** So it doesn’t seem like data is actually working right now.

What should I try next?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User] Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It was working earlier, but for the past few hours nothing will send. Can you help me get MMS working again?

[Assistant] {"message":"Yes—I can help troubleshoot MMS. First, I need to identify your account. Please provide ONE of the following:\n1) The phone number on the line having the issue, OR\n2) Your customer ID, OR\n3) Your full name + date of birth (YYYY-MM-DD).\n\nAlso, a couple quick checks:\n- Can you make a regular phone call right now?\n- Does mobile data work for web browsing when Wi‑Fi is OFF?"}

[Tool] Wi-Fi is turned OFF.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: good
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[Assistant] Hi! How can I help you today?

[User] Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It was working earlier, but for the past few hours nothing will send. Can you help me get MMS working again?

[Assistant] {"message":"Yes—I can help troubleshoot MMS. First, I need to identify your account. Please provide ONE of the following:\n1) The phone number on the line having the issue, OR\n2) Your customer ID, OR\n3) Your full name + date of birth (YYYY-MM-DD).\n\nAlso, a couple quick checks:\n- Can you make a regular phone call right now?\n- Does mobile data work for web browsing when Wi‑Fi is OFF?"}

[Tool] Wi-Fi is turned OFF.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: good
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.


Question:
That makes sense now. I definitely **don’t want to change my plan**, but I’m okay with a refuel.

Please go ahead and **refuel 2.0 GB** for **555-123-2002**.

Before you apply it, can you confirm the **total cost** (and whether it’s charged immediately)?

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"message": "Successfully added 2.0 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User] Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It was working earlier, but for the past few hours nothing will send. Can you help me get MMS working again?

[Assistant] {"message":"Yes—I can help troubleshoot MMS. First, I need to identify your account. Please provide ONE of the following:\n1) The phone number on the line having the issue, OR\n2) Your customer ID, OR\n3) Your full name + date of birth (YYYY-MM-DD).\n\nAlso, a couple quick checks:\n- Can you make a regular phone call right now?\n- Does mobile data work for web browsing when Wi‑Fi is OFF?"}

[Tool] Wi-Fi is turned OFF.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: good
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Sure. The phone number on the line is **555-123-2002** (John Smith).

- **Regular phone call:** I haven’t tried placing a call just this minute, but my phone shows I’m connected to the cellular network with a good signal.
- **Mobile data with Wi‑Fi OFF:** Wi‑Fi is **off**, and even though mobile data says it’s enabled, a speed test fails with **“No Connection.”** So it doesn’t seem like data is actually working right now.

What should I try next?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] {"message":"Thanks—this helps. On line **555-123-2002** your current-cycle usage is **15.1 GB** on a plan limit of **15.0 GB**, so you’re **over the data limit**. When that happens, **mobile data stops**, and **MMS won’t send** (MMS requires mobile data).\n\nWe can fix this in one of two ways:\n1) **Refuel data** (add up to **2 GB** extra data immediately), or\n2) **Change to a plan with more data**.\n\nIf you want the fastest fix: tell me how much you want to refuel (**0.5 GB, 1 GB, 1.5 GB, or 2 GB**). Once you pick an amount, I’ll confirm the exact price per GB for your plan and apply it to your line.\n\nWhich refuel amount would you like?"}

[Assistant] Hi! How can I help you today?

[User] Hi there—I'm having trouble sending MMS messages (picture messages) from my messaging app. It was working earlier, but for the past few hours nothing will send. Can you help me get MMS working again?

[Assistant] {"message":"Yes—I can help troubleshoot MMS. First, I need to identify your account. Please provide ONE of the following:\n1) The phone number on the line having the issue, OR\n2) Your customer ID, OR\n3) Your full name + date of birth (YYYY-MM-DD).\n\nAlso, a couple quick checks:\n- Can you make a regular phone call right now?\n- Does mobile data work for web browsing when Wi‑Fi is OFF?"}

[Tool] Wi-Fi is turned OFF.

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: good
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Speed test failed: No Connection.

[User]
Sure. The phone number on the line is **555-123-2002** (John Smith).

- **Regular phone call:** I haven’t tried placing a call just this minute, but my phone shows I’m connected to the cellular network with a good signal.
- **Mobile data with Wi‑Fi OFF:** Wi‑Fi is **off**, and even though mobile data says it’s enabled, a speed test fails with **“No Connection.”** So it doesn’t seem like data is actually working right now.

What should I try next?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] {"message":"Thanks—this helps. On line **555-123-2002** your current-cycle usage is **15.1 GB** on a plan limit of **15.0 GB**, so you’re **over the data limit**. When that happens, **mobile data stops**, and **MMS won’t send** (MMS requires mobile data).\n\nWe can fix this in one of two ways:\n1) **Refuel data** (add up to **2 GB** extra data immediately), or\n2) **Change to a plan with more data**.\n\nIf you want the fastest fix: tell me how much you want to refuel (**0.5 GB, 1 GB, 1.5 GB, or 2 GB**). Once you pick an amount, I’ll confirm the exact price per GB for your plan and apply it to your line.\n\nWhich refuel amount would you like?"}


Question:
Hi there. I’m having trouble sending MMS messages from my phone — it’s been failing for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently **abroad in France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hi… I’m hoping you can help me. My mobile data on my phone is acting up — sometimes it barely loads anything and other times it just stops working altogether. I’m at home in the United States and I don’t have Wi‑Fi here, so I really need the cellular internet to be fast.

I’m John Smith, and my phone number is **555-123-2002**. Can you please help me get it back to *excellent* speed?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Explanation: I'll help you troubleshoot your mobile data issues to get your speed back to excellent. Let me first look up your account using your phone number.

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Explanation: Good, I found your account. I can see you have multiple lines. Let me check the details of the line associated with your phone number 555-123-2002.

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Explanation: Perfect! I found your line (555-123-2002). Your line is active and associated with plan P1002. Let me check your plan details and current data usage.

Output: Error: Tool 'run_speed_test' not found.

Explanation: Good news - I can see you're on the Premium Plan with a 15GB monthly data limit, and you've only used 8.7GB, so you haven't exceeded your data limit. Now let me run some diagnostics on your device to figure out what's causing the slow or intermittent data connection. Let me start by running a speed test.

Output: Error: Tool 'check_network_status' not found.

Explanation: I apologize for the confusion. Let me check your device's network status to diagnose the issue properly.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Hello… I’m hoping you can help me. My mobile data on my phone is barely working — it’s either extremely slow or it just stops altogether.

I’m John Smith, my number is **555-123-2002**, and I’m **in France right now** (traveling). I don’t have any Wi‑Fi to use, so I really need the phone internet to work properly — I’m trying to get **excellent** speed, not just “okay.”

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?