Question:
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Roaming enabled successfully

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.


Question:
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

Output: Error: Tool 'toggle_airplane_mode' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
I turned **Airplane Mode OFF**.

After waiting a bit, I still have **no signal**. Network status still shows **SIM Card Status: missing** / **No SIM card detected**, and **Cellular: no service**. The status bar shows **No Signal** and also **Data Disabled**.

Looks like the SIM still isn’t being detected. What should I do next—should I **reseat the SIM card** now?

Output: Error: Tool 'reseat_sim_card' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%


Question:
I reseated the SIM.

Now it looks better in terms of detection: **SIM status is Active**, airplane mode is off, and I’m **connected**—but the signal is **poor** and it’s only showing **2G**. Status bar shows **Poor signal | 2G | Data Enabled**.

However, I still **can’t send MMS**.

I followed the steps, but this is getting a little frustrating since I really need picture messages for work. What should we try next—should I change the network mode to prefer **4G/5G**, or is there something else you want me to check first?

Output: Error: Tool 'set_network_mode_preference' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I turned **Airplane Mode OFF**.

After waiting a bit, I still have **no signal**. Network status still shows **SIM Card Status: missing** / **No SIM card detected**, and **Cellular: no service**. The status bar shows **No Signal** and also **Data Disabled**.

Looks like the SIM still isn’t being detected. What should I do next—should I **reseat the SIM card** now?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, exactly. Since your phone is still showing "SIM card missing" even with Airplane Mode off, the next step is to **reseat your SIM card**.

Please take the SIM card out of your phone and carefully put it back in. This will help ensure it has a secure and proper connection.

Once you’ve done that, wait a moment for the phone to try and reconnect, and then let me know if your signal returns or if the SIM status changes to "Active"!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I turned **Airplane Mode OFF**.

After waiting a bit, I still have **no signal**. Network status still shows **SIM Card Status: missing** / **No SIM card detected**, and **Cellular: no service**. The status bar shows **No Signal** and also **Data Disabled**.

Looks like the SIM still isn’t being detected. What should I do next—should I **reseat the SIM card** now?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, exactly. Since your phone is still showing "SIM card missing" even with Airplane Mode off, the next step is to **reseat your SIM card**.

Please take the SIM card out of your phone and carefully put it back in. This will help ensure it has a secure and proper connection.

Once you’ve done that, wait a moment for the phone to try and reconnect, and then let me know if your signal returns or if the SIM status changes to "Active"!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%


Question:
I checked, and my **Network Mode Preference was set to “2g_only”**. I changed it to **4G/5G preferred**.

Now my status bar shows **Excellent signal | 5G | Data Enabled**, and network status confirms I’m **connected on 5G** with **data roaming enabled**.

But I just tested again and my messaging app still **cannot send MMS**.

What’s the next step—do you want me to **reset APN settings** now, or try a **reboot** first? I can do whichever you prefer, one at a time.

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I turned **Airplane Mode OFF**.

After waiting a bit, I still have **no signal**. Network status still shows **SIM Card Status: missing** / **No SIM card detected**, and **Cellular: no service**. The status bar shows **No Signal** and also **Data Disabled**.

Looks like the SIM still isn’t being detected. What should I do next—should I **reseat the SIM card** now?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, exactly. Since your phone is still showing "SIM card missing" even with Airplane Mode off, the next step is to **reseat your SIM card**.

Please take the SIM card out of your phone and carefully put it back in. This will help ensure it has a secure and proper connection.

Once you’ve done that, wait a moment for the phone to try and reconnect, and then let me know if your signal returns or if the SIM status changes to "Active"!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
I reseated the SIM.

Now it looks better in terms of detection: **SIM status is Active**, airplane mode is off, and I’m **connected**—but the signal is **poor** and it’s only showing **2G**. Status bar shows **Poor signal | 2G | Data Enabled**.

However, I still **can’t send MMS**.

I followed the steps, but this is getting a little frustrating since I really need picture messages for work. What should we try next—should I change the network mode to prefer **4G/5G**, or is there something else you want me to check first?

[Tool] Error: Tool 'set_network_mode_preference' not found.

[Assistant]
That’s a great question! It looks like your phone is currently connected to a **2G** network, which is generally not sufficient for sending or receiving MMS messages. These messages typically require at least a 3G connection to work properly.

The next thing we should do is change your phone's network mode preference to allow it to connect to faster networks like 4G or 5G.

Here’s how to do that:

1.  **Go to Settings**: Open the **Settings** app on your phone.
2.  **Navigate to Network Preference**: Look for **Cellular**, **Mobile Data**, or **Network & Internet**.
3.  **Choose Network Mode**: Look for an option called **Preferred Network Mode** or **Network Type**.
4.  **Select the Best Option**: Choose **"4G/5G Preferred"** (or something similar like "Global" or "LTE/5G").

Once you’ve done that, give your phone a moment to find the faster network. After it connects to 4G or 5G, please try sending an MMS message again.

If that doesn't work right away, we may also need to **reset your APN settings** and **reboot the device** to make sure all the network configurations are updated. Let me know what you see on your phone after changing the network mode!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there! I’m having trouble sending MMS messages from my phone—picture messages won’t go through, and it’s been happening for the past few hours.

My name is John Smith, my number is **555-123-2002**, and I’m currently traveling abroad in **France**. Can you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Roaming enabled successfully

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
Hi John, I can definitely help you with that!

I’ve looked into your account, and I found two things that are likely preventing your MMS messages from going through while you're in France:

1.  **International Roaming**: Your line (555-123-2002) did not have international roaming enabled. I have just enabled it for you at no extra cost, so you should be able to use your service abroad now.
2.  **Data Limit Reached**: You have used 15.1 GB of your 15 GB data limit for this billing cycle. Since MMS messages require a mobile data connection, they won't send if your data has been cut off.

To get your data working again, you can "refuel" your data. Your Premium Plan allows you to add up to 2GB of extra data at a rate of **$2.00 per GB**, which will be added to your next bill.

How much data would you like to add? (e.g., 1GB or 2GB?)

Also, once we've added the data, please make sure that **Mobile Data** and **Data Roaming** are both turned **ON** in your phone's settings. You may also need to **reboot your device** for the roaming changes to take effect.

[User]
Thanks for checking—if that’s what’s blocking it, let’s go ahead and add the full **2 GB**.

After you add it, can you walk me through (step-by-step) where to check that **Mobile Data** and **Data Roaming** are ON? I want to make sure I’m looking in the right place on my phone.

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Assistant]
I have successfully added 2 GB of data to your line (**555-123-2002**) for **$4.00**, which will be reflected on your next bill.

To ensure your MMS messages start working while you're in France, please make sure both **Mobile Data** and **Data Roaming** are turned **ON** in your phone's settings. Here is how you can check:

1.  **Open Settings**: Locate and open the **Settings** app on your phone.
2.  **Navigate to Network Settings**: Look for an option labeled **Cellular**, **Mobile Data**, or **Network & Internet** (this can vary slightly depending on your phone's model).
3.  **Check Mobile Data**: Ensure the main **Mobile Data** (or Cellular Data) switch is toggled **ON**.
4.  **Check Data Roaming**:
    *   Tap on **Cellular Data Options** (or select your **SIM card/Line** if you have multiple).
    *   Ensure the **Data Roaming** switch is toggled **ON**.

After confirming these settings, please **reboot your device** (turn it off and back on) to allow the network changes to take full effect. Once your phone restarts, try sending an MMS message again and let me know if it goes through!

[Tool]
Airplane Mode: ON
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Okay, I checked a few things on my phone:

- My status bar shows **Airplane Mode is ON** (little airplane icon) and **battery 80%**.
- Network status says **Airplane Mode: ON**, **SIM card status: missing**, and **Cellular connection: no service** (no signal at all). It does show **Mobile Data Enabled: Yes** and **Data Roaming Enabled: Yes**, but there’s no service.
- And right now, my messaging app still **cannot send MMS**.

Do you want me to turn **Airplane Mode off** first, or should I try **reseating the SIM** since it says “missing”? I can do whichever you recommend, just one step at a time.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
Let's start by turning off **Airplane Mode**, as that will completely block all network signals, including your SIM's connection.

Once **Airplane Mode** is off, give it a moment to search for a network. If the **SIM card status** still says "missing" after you've turned off Airplane Mode, the next step would be to **reseat the SIM card** (taking it out and putting it back in) to ensure it's making a proper connection.

Go ahead and turn off **Airplane Mode** first and let me know if your signal bars return or if it still says "missing"!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: missing
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] No SIM card detected in the phone.

[Tool] Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
I turned **Airplane Mode OFF**.

After waiting a bit, I still have **no signal**. Network status still shows **SIM Card Status: missing** / **No SIM card detected**, and **Cellular: no service**. The status bar shows **No Signal** and also **Data Disabled**.

Looks like the SIM still isn’t being detected. What should I do next—should I **reseat the SIM card** now?

[Tool] Error: Tool 'reseat_sim_card' not found.

[Assistant]
Yes, exactly. Since your phone is still showing "SIM card missing" even with Airplane Mode off, the next step is to **reseat your SIM card**.

Please take the SIM card out of your phone and carefully put it back in. This will help ensure it has a secure and proper connection.

Once you’ve done that, wait a moment for the phone to try and reconnect, and then let me know if your signal returns or if the SIM status changes to "Active"!

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: poor
Cellular Network Type: 2G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[User]
I reseated the SIM.

Now it looks better in terms of detection: **SIM status is Active**, airplane mode is off, and I’m **connected**—but the signal is **poor** and it’s only showing **2G**. Status bar shows **Poor signal | 2G | Data Enabled**.

However, I still **can’t send MMS**.

I followed the steps, but this is getting a little frustrating since I really need picture messages for work. What should we try next—should I change the network mode to prefer **4G/5G**, or is there something else you want me to check first?

[Tool] Error: Tool 'set_network_mode_preference' not found.

[Assistant]
That’s a great question! It looks like your phone is currently connected to a **2G** network, which is generally not sufficient for sending or receiving MMS messages. These messages typically require at least a 3G connection to work properly.

The next thing we should do is change your phone's network mode preference to allow it to connect to faster networks like 4G or 5G.

Here’s how to do that:

1.  **Go to Settings**: Open the **Settings** app on your phone.
2.  **Navigate to Network Preference**: Look for **Cellular**, **Mobile Data**, or **Network & Internet**.
3.  **Choose Network Mode**: Look for an option called **Preferred Network Mode** or **Network Type**.
4.  **Select the Best Option**: Choose **"4G/5G Preferred"** (or something similar like "Global" or "LTE/5G").

Once you’ve done that, give your phone a moment to find the faster network. After it connects to 4G or 5G, please try sending an MMS message again.

If that doesn't work right away, we may also need to **reset your APN settings** and **reboot the device** to make sure all the network configurations are updated. Let me know what you see on your phone after changing the network mode!

[Tool] Network Mode Preference: 2g_only

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool]
Airplane Mode: OFF
SIM Card Status: active
Cellular Connection: connected
Cellular Signal: excellent
Cellular Network Type: 5G
Mobile Data Enabled: Yes
Data Roaming Enabled: Yes
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Your messaging app cannot send MMS messages.

[Tool] Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%


Question:
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: Error: Tool 'check_network_status' not found.

Output: {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

Output: {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

Output: Payment request sent to the customer for bill B1002

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.