Question:
I did both steps:

- Mobile data is **ON** now.
- Network mode is set to **4g_5g_preferred**.
- Status bar now shows **excellent signal, 5G, Data Enabled, 80% battery**.

But MMS **still won’t send**. This is getting a bit frustrating—what else can we try?

Output: Error: Tool 'check_apn_settings' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[User]
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I've successfully refueled **2 GB** of data for your line (**555-123-2002**). This charge of **$4** has been added to your account.

In addition, I noticed that your bill (B1002) for **$150.00** was due on February 19 and is currently overdue. I have sent a payment request for this bill to your account. You can check your payment requests and make the payment through the `check_payment_request` and `make_payment` tools if you have them available, or via your usual payment method.

Regarding your MMS issue: With the additional data now available, you should be able to send MMS messages again. If you don't see an immediate improvement, please **reboot your device** to refresh the connection.

Is there anything else I can assist you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried sending an MMS again and it **still won’t send**.

I also rebooted, and now my status bar is showing **Airplane Mode (✈)** with **80% battery**. That seems wrong—I didn’t turn Airplane Mode on.

What should I do next?

[Assistant]
It sounds like **Airplane Mode** is currently enabled on your device, which is why your MMS messages aren't sending. When Airplane Mode is on, it disconnects all wireless communications, including the cellular service and mobile data required for MMS.

To fix this, please follow these steps:

1.  Use the **`toggle_airplane_mode()`** action on your device to turn Airplane Mode **OFF**.
2.  Once Airplane Mode is off, you should see your signal strength return in the status bar.
3.  Try sending the MMS message again.

Regarding the payment request, I have already sent it for your overdue bill (**B1002**). You can find and approve it by using the **`check_payment_request()`** tool on your device.

Please let me know if turning off Airplane Mode resolves the issue or if you need further assistance!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned Airplane Mode **off**.

Now the status bar shows: **poor signal (📶¹), 2G, Data Disabled (📵), battery 80%**.

I tried sending an MMS again and it **still can’t send**. What should I toggle next—mobile data?

[Assistant]
Yes, exactly! Since your status bar shows **Data Disabled (📵)** and you're on a **2G** network, you'll need to enable your mobile data and adjust your network settings to send MMS.

Please follow these steps:

1.  Use the **`toggle_data()`** action on your device to turn **Mobile Data ON**.
2.  Once data is enabled, use **`set_network_mode_preference(mode: "4g_5g_preferred")`** to allow your phone to connect to a faster network. MMS requires at least a 3G network, and **2G** is generally not suitable for picture or video messaging.

Let me know if your MMS starts sending after these changes!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm John Smith. I’m currently abroad in France and for the past few hours I haven’t been able to send MMS messages from my messaging app. My number is **555-123-2002**.

Can you help me troubleshoot and get MMS sending again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] Error: Tool 'check_network_status' not found.

[Tool] {"line_id": "L1002", "data_used_gb": "15.1", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I have reviewed your account and identified why you're having trouble sending MMS messages while in France.

It looks like your line (**555-123-2002**) has reached its data limit for the current billing cycle. You've used **15.1 GB**, which exceeds your plan's **15 GB** limit. Since MMS messages require a mobile data connection, they will not send once your data limit is reached.

To get your MMS working again immediately, you can "refuel" your data. Our Premium Plan allows you to add up to **2 GB** of extra data at a rate of **$2 per GB**.

Alternatively, your data will reset when your next billing cycle starts on **March 1st**.

Would you like me to refuel your data now? If so, how many GB (up to 2 GB) would you like to add?

[User]
Yes, please refuel my data—**2 GB**.

Just to confirm: I don’t want to change my mobile data plan, I only want the one-time refuel.

[Assistant]
The price to refuel **2 GB** of data on your Premium Plan is **$4** ($2 per GB).

Would you like me to proceed with adding this to your bill and refueling your data now?

[Tool] No payment request has been made.

[User]
Yes, please proceed and refuel the **2 GB** for **$4**.

I’m not seeing any payment request come through on my end yet—can you send it so I can approve/pay it?

[Tool] {"message": "Successfully added 2 GB of data for line L1002 for $4.00", "new_data_refueling_gb": "2.0", "charge": "4.0"}

[Tool] Payment request sent to the customer for bill B1002

[Assistant]
I've successfully refueled **2 GB** of data for your line (**555-123-2002**). This charge of **$4** has been added to your account.

In addition, I noticed that your bill (B1002) for **$150.00** was due on February 19 and is currently overdue. I have sent a payment request for this bill to your account. You can check your payment requests and make the payment through the `check_payment_request` and `make_payment` tools if you have them available, or via your usual payment method.

Regarding your MMS issue: With the additional data now available, you should be able to send MMS messages again. If you don't see an immediate improvement, please **reboot your device** to refresh the connection.

Is there anything else I can assist you with today?

[Tool] Your messaging app cannot send MMS messages.

[Tool]
Restarting network services...
Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I tried sending an MMS again and it **still won’t send**.

I also rebooted, and now my status bar is showing **Airplane Mode (✈)** with **80% battery**. That seems wrong—I didn’t turn Airplane Mode on.

What should I do next?

[Assistant]
It sounds like **Airplane Mode** is currently enabled on your device, which is why your MMS messages aren't sending. When Airplane Mode is on, it disconnects all wireless communications, including the cellular service and mobile data required for MMS.

To fix this, please follow these steps:

1.  Use the **`toggle_airplane_mode()`** action on your device to turn Airplane Mode **OFF**.
2.  Once Airplane Mode is off, you should see your signal strength return in the status bar.
3.  Try sending the MMS message again.

Regarding the payment request, I have already sent it for your overdue bill (**B1002**). You can find and approve it by using the **`check_payment_request()`** tool on your device.

Please let me know if turning off Airplane Mode resolves the issue or if you need further assistance!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
I turned Airplane Mode **off**.

Now the status bar shows: **poor signal (📶¹), 2G, Data Disabled (📵), battery 80%**.

I tried sending an MMS again and it **still can’t send**. What should I toggle next—mobile data?

[Assistant]
Yes, exactly! Since your status bar shows **Data Disabled (📵)** and you're on a **2G** network, you'll need to enable your mobile data and adjust your network settings to send MMS.

Please follow these steps:

1.  Use the **`toggle_data()`** action on your device to turn **Mobile Data ON**.
2.  Once data is enabled, use **`set_network_mode_preference(mode: "4g_5g_preferred")`** to allow your phone to connect to a faster network. MMS requires at least a 3G network, and **2G** is generally not suitable for picture or video messaging.

Let me know if your MMS starts sending after these changes!

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_status_bar' not found.

Output: Error: Tool 'check_network_status' not found.

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
I changed the network mode preference to **4g_5g_preferred**.

- **Status bar now:** **4 bars (excellent)** and **5G**, with **Data Enabled** (battery 80%).
- I tried sending an MMS again, but it **still can’t send**—the messaging app **cannot send MMS**.

Honestly, that’s pretty frustrating since the signal/network looks great now. What should we try next?

Output: {"device_id": "D1002", "device_type": "phone", "model": "Smartphone Pro Max", "imei": "234567890123456", "is_esim_capable": true, "activated": true, "activation_date": "2025-02-15 11:45:00", "last_esim_transfer_date": "2025-01-20 09:30:00"}

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I've located your account and confirmed that your line (555-123-2002) is active. To help resolve your MMS (picture messaging) issue, could you please perform a few checks on your phone?

1.  **Check your status bar**: What do you see at the top of your screen? Specifically, look for icons for signal strength (how many bars?), network type (like 5G, 4G, or 2G), and if Airplane Mode (✈) or Data Saver (🔽) is enabled.
2.  **Verify your mobile data**: Are you able to browse the internet on your phone using your cellular data (not Wi-Fi)?
3.  **Check your messaging app permissions**: Sometimes the app needs permission to access storage or SMS features.

Please let me know what you find!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Wi-Fi is turned OFF.

[Tool] The following apps are installed on the phone: messaging, browser

[User]
Here’s what I’m seeing after checking:

1) **Status bar:** It shows **Airplane Mode (✈)** and **battery 80%**. I don’t see any signal bars or network type showing.

2) **Mobile data / internet on cellular:** Right now I’m getting **no service** because **Airplane Mode is ON**. Also, **Wi‑Fi is OFF**, so I’m not connected to anything.

3) **Messaging app permissions:** I can check this, but I’ll need you to tell me which specific messaging app you mean—my phone just shows an app called **“messaging”**.

Do you want me to **turn off Airplane Mode** first?

[Assistant]
Yes, please **turn off Airplane Mode** first. That’s why you’re seeing "no service" and can’t send messages or use mobile data.

You can do this by using the `toggle_airplane_mode()` action on your device. Once you've turned it off, let me know if your signal bars and network type (like 5G or 4G) reappear, and then try sending an MMS again!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Airplane Mode is **OFF** now.

- **Status bar:** I see **1 bar (poor signal)** and it says **2G**. It also shows **Data Enabled**. Battery still **80%**.
- I tried sending an MMS again, and **it still can’t send MMS** (my messaging app cannot send MMS).

[Assistant]
It looks like you're connected to a **2G** network, which is generally not sufficient for sending picture messages (MMS). MMS usually requires a 3G, 4G, or 5G connection.

To fix this, please try changing your phone's network mode preference:

1. Use the **`set_network_mode_preference`** action on your device.
2. Set the mode to **`"4g_5g_preferred"`**.

Once you've done that, let me know if your network type changes (from 2G to 4G or 5G) and if your signal bars improve. After that, try sending the MMS again!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[Assistant] Hi! How can I help you today?

[User]
Hi—I'm having trouble sending MMS messages (picture messages) in my messaging app. It’s been happening for the past few hours.

I’m John Smith, and my phone number is **555-123-2002**. I’m at home in the **United States**.

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

[Tool] Error: Tool 'can_send_mms' not found.

[Tool] Error: Tool 'check_status_bar' not found.

[Tool] Error: Tool 'check_network_status' not found.

[Tool] [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Assistant]
I've located your account and confirmed that your line (555-123-2002) is active. To help resolve your MMS (picture messaging) issue, could you please perform a few checks on your phone?

1.  **Check your status bar**: What do you see at the top of your screen? Specifically, look for icons for signal strength (how many bars?), network type (like 5G, 4G, or 2G), and if Airplane Mode (✈) or Data Saver (🔽) is enabled.
2.  **Verify your mobile data**: Are you able to browse the internet on your phone using your cellular data (not Wi-Fi)?
3.  **Check your messaging app permissions**: Sometimes the app needs permission to access storage or SMS features.

Please let me know what you find!

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Tool]
Airplane Mode: ON
SIM Card Status: active
Cellular Connection: no_service
Cellular Signal: none
Cellular Network Type: none
Mobile Data Enabled: Yes
Data Roaming Enabled: No
Wi-Fi Radio: OFF
Wi-Fi Connected: No

[Tool] Wi-Fi is turned OFF.

[Tool] The following apps are installed on the phone: messaging, browser

[User]
Here’s what I’m seeing after checking:

1) **Status bar:** It shows **Airplane Mode (✈)** and **battery 80%**. I don’t see any signal bars or network type showing.

2) **Mobile data / internet on cellular:** Right now I’m getting **no service** because **Airplane Mode is ON**. Also, **Wi‑Fi is OFF**, so I’m not connected to anything.

3) **Messaging app permissions:** I can check this, but I’ll need you to tell me which specific messaging app you mean—my phone just shows an app called **“messaging”**.

Do you want me to **turn off Airplane Mode** first?

[Assistant]
Yes, please **turn off Airplane Mode** first. That’s why you’re seeing "no service" and can’t send messages or use mobile data.

You can do this by using the `toggle_airplane_mode()` action on your device. Once you've turned it off, let me know if your signal bars and network type (like 5G or 4G) reappear, and then try sending an MMS again!

[Tool]
Airplane Mode is now OFF.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.

[User]
Airplane Mode is **OFF** now.

- **Status bar:** I see **1 bar (poor signal)** and it says **2G**. It also shows **Data Enabled**. Battery still **80%**.
- I tried sending an MMS again, and **it still can’t send MMS** (my messaging app cannot send MMS).

[Assistant]
It looks like you're connected to a **2G** network, which is generally not sufficient for sending picture messages (MMS). MMS usually requires a 3G, 4G, or 5G connection.

To fix this, please try changing your phone's network mode preference:

1. Use the **`set_network_mode_preference`** action on your device.
2. Set the mode to **`"4g_5g_preferred"`**.

Once you've done that, let me know if your network type changes (from 2G to 4G or 5G) and if your signal bars improve. After that, try sending the MMS again!

[Tool]
Preferred Network Mode set to: 4g_5g_preferred
Status Bar: 📶⁴ Excellent | 5G | 📱 Data Enabled | 🔋 80%

[Tool] Your messaging app cannot send MMS messages.


Question:
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

Output: {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

Output: {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

Output: Roaming enabled successfully

Output: Error: Tool 'check_network_status' not found.

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?


Question:
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

Output: Error: Tool 'toggle_airplane_mode' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%


Question:
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

Output: Error: Tool 'check_sim_status' not found.

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%


Question:
Okay, I reseated the SIM card.

Now the status bar shows:
- A weak signal (looks like 1 bar / poor)
- **2G**
- Still says **Data Disabled**
- Battery 80%

So it does look like it’s detecting the SIM now, but MMS still won’t work until data is on, right?

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I've updated your line to enable international roaming, but it looks like your device is still showing "No Signal" and "Data Disabled".

To help me figure out why your phone isn't connecting, could you please perform a few checks on your device?

1.  **Check SIM status**: Go to your settings and look for the SIM status. It should tell you if the SIM is "Active," "Missing," or "Locked."
2.  **Check network status**: Look for your network connection status in your settings. This will show if mobile data and data roaming are turned ON on your phone.

Let me know what you find!

[User]
I can do that, but I can only check one thing at a time on my end.

Which would you like me to check first: **SIM status** or **network status (mobile data + data roaming)**?

[Assistant]
Let’s start by checking your **SIM status**. This will help us confirm if your phone is properly recognizing your SIM card, which is essential for getting a signal.

Please let me know what it says (for example: Active, Missing, or Locked).

[Tool] No SIM card detected in the phone.

[User] I checked the SIM status — it says **no SIM card detected**.

[Assistant]
It sounds like your phone isn't recognizing the SIM card. This is a common cause for "No Signal" and "Data Disabled" messages.

Could you please try to **reseat your SIM card**? You can do this by carefully removing the SIM tray, taking the card out, and then placing it back in securely.

Once you've done that, let me know if your phone detects the SIM card and if your status bar shows any signal bars or network icons.

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I've updated your line to enable international roaming, but it looks like your device is still showing "No Signal" and "Data Disabled".

To help me figure out why your phone isn't connecting, could you please perform a few checks on your device?

1.  **Check SIM status**: Go to your settings and look for the SIM status. It should tell you if the SIM is "Active," "Missing," or "Locked."
2.  **Check network status**: Look for your network connection status in your settings. This will show if mobile data and data roaming are turned ON on your phone.

Let me know what you find!

[User]
I can do that, but I can only check one thing at a time on my end.

Which would you like me to check first: **SIM status** or **network status (mobile data + data roaming)**?

[Assistant]
Let’s start by checking your **SIM status**. This will help us confirm if your phone is properly recognizing your SIM card, which is essential for getting a signal.

Please let me know what it says (for example: Active, Missing, or Locked).

[Tool] No SIM card detected in the phone.

[User] I checked the SIM status — it says **no SIM card detected**.

[Assistant]
It sounds like your phone isn't recognizing the SIM card. This is a common cause for "No Signal" and "Data Disabled" messages.

Could you please try to **reseat your SIM card**? You can do this by carefully removing the SIM tray, taking the card out, and then placing it back in securely.

Once you've done that, let me know if your phone detects the SIM card and if your status bar shows any signal bars or network icons.

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%


Question:
Done — I turned Mobile Data ON.

Now my status bar shows:
- Poor signal (1 bar)
- **2G**
- **Data Enabled**
- Battery 80%

No change to 4G/5G yet.

Output: {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I've updated your line to enable international roaming, but it looks like your device is still showing "No Signal" and "Data Disabled".

To help me figure out why your phone isn't connecting, could you please perform a few checks on your device?

1.  **Check SIM status**: Go to your settings and look for the SIM status. It should tell you if the SIM is "Active," "Missing," or "Locked."
2.  **Check network status**: Look for your network connection status in your settings. This will show if mobile data and data roaming are turned ON on your phone.

Let me know what you find!

[User]
I can do that, but I can only check one thing at a time on my end.

Which would you like me to check first: **SIM status** or **network status (mobile data + data roaming)**?

[Assistant]
Let’s start by checking your **SIM status**. This will help us confirm if your phone is properly recognizing your SIM card, which is essential for getting a signal.

Please let me know what it says (for example: Active, Missing, or Locked).

[Tool] No SIM card detected in the phone.

[User] I checked the SIM status — it says **no SIM card detected**.

[Assistant]
It sounds like your phone isn't recognizing the SIM card. This is a common cause for "No Signal" and "Data Disabled" messages.

Could you please try to **reseat your SIM card**? You can do this by carefully removing the SIM tray, taking the card out, and then placing it back in securely.

Once you've done that, let me know if your phone detects the SIM card and if your status bar shows any signal bars or network icons.

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
Okay, I reseated the SIM card.

Now the status bar shows:
- A weak signal (looks like 1 bar / poor)
- **2G**
- Still says **Data Disabled**
- Battery 80%

So it does look like it’s detecting the SIM now, but MMS still won’t work until data is on, right?

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Great! It looks like your phone is now detecting the SIM card and you have some signal.

You're correct: MMS requires mobile data to work, and right now your status bar shows "Data Disabled." Additionally, you're only seeing a 2G network, which is generally not fast enough for MMS.

Could you please **toggle your mobile data ON** and **enable data roaming** in your phone's settings?

Also, once those are on, please let me know if your network mode changes from 2G to something faster, like 4G or 5G. This will help us get your MMS messages working properly!

[User]
I can do that, but I can only toggle **one** setting at a time on my end.

Which would you like me to do first: **turn Mobile Data ON** or **enable Data Roaming**?

[Assistant]
Let's start by **turning Mobile Data ON**. This will help us get your phone connected to our network for MMS.

After you've done that, let me know if your status bar changes, and then we'll move on to the next step.

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%

[Assistant] Hi! How can I help you today?

[User]
Hi there. I’m having trouble sending MMS messages from my phone — it’s been happening for the past few hours. Regular texts seem fine, but picture messages won’t go through.

My name is John Smith, my number is 555-123-2002, and I’m currently abroad in France. Could you help me get MMS working again?

[Tool] {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

[Tool] {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

[Tool] {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 8.7, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

[Tool] {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

[Tool] {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}

[Tool] {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}

[Tool] {"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}

[Tool] Roaming enabled successfully

[Tool] Error: Tool 'check_network_status' not found.

[Assistant]
I've updated your line (ending in 2002) to enable international roaming, which should help while you're in France.

To help me troubleshoot the MMS issue, could you please check your phone's status bar and tell me what icons you see at the top of your screen? Specifically, I'm looking for signal strength, network type (like 5G or 4G), and any icons for mobile data or airplane mode.

[Tool] Status Bar: ✈ Airplane Mode | 🔋 80%

[User]
Sure — I just checked my status bar and I’m only seeing:

- Airplane Mode icon (✈)
- Battery around 80%

I don’t see any signal bars, 4G/5G, or mobile data icons showing up right now.

[Tool] Error: Tool 'toggle_airplane_mode' not found.

[Assistant]
It looks like your phone is in Airplane Mode, which has disabled your cellular connection and is likely why you can't send MMS messages.

Could you please turn off Airplane Mode on your phone? Once you do that, let me know if you see any signal bars or network icons (like 4G or 5G) appearing in your status bar.

[Tool]
Airplane Mode is now OFF.
Status Bar: 📵 No Signal | 📵 Data Disabled | 🔋 80%

[User]
Okay, I turned Airplane Mode off.

Now my status bar shows:
- “No Signal”
- “Data Disabled”
- Battery still around 80%

I still don’t see any 4G/5G or signal bars yet.

[Tool] Error: Tool 'check_sim_status' not found.

[Assistant]
I've updated your line to enable international roaming, but it looks like your device is still showing "No Signal" and "Data Disabled".

To help me figure out why your phone isn't connecting, could you please perform a few checks on your device?

1.  **Check SIM status**: Go to your settings and look for the SIM status. It should tell you if the SIM is "Active," "Missing," or "Locked."
2.  **Check network status**: Look for your network connection status in your settings. This will show if mobile data and data roaming are turned ON on your phone.

Let me know what you find!

[User]
I can do that, but I can only check one thing at a time on my end.

Which would you like me to check first: **SIM status** or **network status (mobile data + data roaming)**?

[Assistant]
Let’s start by checking your **SIM status**. This will help us confirm if your phone is properly recognizing your SIM card, which is essential for getting a signal.

Please let me know what it says (for example: Active, Missing, or Locked).

[Tool] No SIM card detected in the phone.

[User] I checked the SIM status — it says **no SIM card detected**.

[Assistant]
It sounds like your phone isn't recognizing the SIM card. This is a common cause for "No Signal" and "Data Disabled" messages.

Could you please try to **reseat your SIM card**? You can do this by carefully removing the SIM tray, taking the card out, and then placing it back in securely.

Once you've done that, let me know if your phone detects the SIM card and if your status bar shows any signal bars or network icons.

[Tool]
SIM card re-seated successfully.
Status Bar: 📶¹ Poor | 2G | 📵 Data Disabled | 🔋 80%

[User]
Okay, I reseated the SIM card.

Now the status bar shows:
- A weak signal (looks like 1 bar / poor)
- **2G**
- Still says **Data Disabled**
- Battery 80%

So it does look like it’s detecting the SIM now, but MMS still won’t work until data is on, right?

[Tool] {"line_id": "L1002", "data_used_gb": "8.7", "data_limit_gb": "15.0", "data_refueling_gb": "0.0", "cycle_end_date": "2025-02-28"}

[Assistant]
Great! It looks like your phone is now detecting the SIM card and you have some signal.

You're correct: MMS requires mobile data to work, and right now your status bar shows "Data Disabled." Additionally, you're only seeing a 2G network, which is generally not fast enough for MMS.

Could you please **toggle your mobile data ON** and **enable data roaming** in your phone's settings?

Also, once those are on, please let me know if your network mode changes from 2G to something faster, like 4G or 5G. This will help us get your MMS messages working properly!

[User]
I can do that, but I can only toggle **one** setting at a time on my end.

Which would you like me to do first: **turn Mobile Data ON** or **enable Data Roaming**?

[Assistant]
Let's start by **turning Mobile Data ON**. This will help us get your phone connected to our network for MMS.

After you've done that, let me know if your status bar changes, and then we'll move on to the next step.

[Tool]
Mobile Data is now ON.
Status Bar: 📶¹ Poor | 2G | 📱 Data Enabled | 🔋 80%


Question:
Hi… I’m John Smith. I can’t seem to send picture messages (MMS) from my messaging app. It was working before, but for the past few hours it just won’t go through.

My number is 555-123-2002, and I’m at home here in the U.S. Can you help me get it sending again?

Output: {"customer_id": "C1001", "full_name": "John Smith", "date_of_birth": "1985-06-15", "email": "john.smith@example.com", "phone_number": "555-123-2002", "address": {"street": "123 Main St", "city": "Anytown", "state": "CA", "zip_code": "90210"}, "account_status": "Active", "payment_methods": [{"method_type": "Credit Card", "account_number_last_4": "1235", "expiration_date": "12/2026"}], "line_ids": ["L1001", "L1002", "L1003"], "bill_ids": ["B1001", "B1002", "B1003"], "created_at": "2025-01-15 10:30:00", "last_extension_date": null, "goodwill_credit_used_this_year": 25.0}

Output: {"line_id": "L1001", "phone_number": "555-123-2001", "status": "Active", "plan_id": "P1001", "device_id": "D1001", "data_used_gb": 3.2, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-12-31", "last_plan_change_date": "2025-01-10", "last_sim_replacement_date": null, "suspension_start_date": null}

Output: {"line_id": "L1002", "phone_number": "555-123-2002", "status": "Active", "plan_id": "P1002", "device_id": "D1002", "data_used_gb": 15.1, "data_refueling_gb": 0.0, "roaming_enabled": true, "contract_end_date": "2026-12-31", "last_plan_change_date": "2024-12-15", "last_sim_replacement_date": "2025-01-20", "suspension_start_date": null}

Output: {"line_id": "L1003", "phone_number": "555-123-2003", "status": "Suspended", "plan_id": "P1001", "device_id": "D1003", "data_used_gb": 0.0, "data_refueling_gb": 0.0, "roaming_enabled": false, "contract_end_date": "2026-06-30", "last_plan_change_date": "2024-10-05", "last_sim_replacement_date": null, "suspension_start_date": "2025-02-01"}

Output: Error: Tool 'can_send_mms' not found.

Output: Error: Tool 'check_network_status' not found.

Output: Error: Tool 'check_apn_settings' not found.

Output: {"plan_id": "P1002", "name": "Premium Plan", "data_limit_gb": 15.0, "price_per_month": 65.0, "data_refueling_price_per_gb": 2.0}

Output: [{"bill_id": "B1003", "customer_id": "C1001", "period_start": "2025-03-01", "period_end": "2025-03-31", "issue_date": "2025-03-01", "total_due": 0.0, "due_date": "2025-03-15", "line_items": [], "status": "Draft"}, {"bill_id": "B1002", "customer_id": "C1001", "period_start": "2025-02-01", "period_end": "2025-02-28", "issue_date": "2025-02-05", "total_due": 150.0, "due_date": "2025-02-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-02-05", "item_type": "Plan Charge"}, {"description": "Suspension Fee - Line 555-123-2003", "amount": 5.0, "date": "2025-02-05", "item_type": "Fee"}], "status": "Issued"}, {"bill_id": "B1001", "customer_id": "C1001", "period_start": "2025-01-01", "period_end": "2025-01-31", "issue_date": "2025-01-05", "total_due": 160.5, "due_date": "2025-01-19", "line_items": [{"description": "Basic Plan - Line 555-123-2001", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Premium Plan - Line 555-123-2002", "amount": 65.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Basic Plan - Line 555-123-2003", "amount": 40.0, "date": "2025-01-05", "item_type": "Plan Charge"}, {"description": "Data Overage - Line 555-123-2002", "amount": 15.5, "date": "2025-01-05", "item_type": "Overage"}], "status": "Paid"}]

[Assistant] Hi! How can I help you today?

[Assistant] Hi! How can I help you today?