Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Service outage affecting my entire business - SLA breach
Body: Our company's operations have been down for 6 hours due to your platform outage. We have a Business Pro plan with a guaranteed 99.9% uptime SLA, and this extended downtime is costing us approximately $500/hour in lost revenue. I need: 1. An immediate status update with a realistic ETA for resolution 2. Acknowledgment of the SLA breach 3. Information on compensation/credits owed Our account ID is BIZ-44891. Please escalate to your engineering team immediately. Daniel Morrison COO, TechStream Solutions

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"Business customer reports 6-hour platform outage causing $500/hour revenue loss and SLA breach on Business Pro plan.","reason":"Active outage with SLA breach and financial impact requires immediate engineering and support escalation."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Customer's business loan application data shared with competitor - alleged breach
Body: Compliance team - urgent escalation. I received a call from Raymond Koch, CEO of Koch Manufacturing. He alleges that confidential financial data he submitted through our platform for a business loan application appeared in a proposal from a competing lender who he never contacted. He believes we either sold his data or experienced a breach. He has retained legal counsel and is demanding a full audit trail of who accessed his financial records. He's also mentioned reporting us to the state attorney general's office and the CFPB. This is beyond my scope. Forwarding to compliance, legal, and information security for immediate investigation. Regards, Cynthia Marsh Financial Services Support

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"Customer alleges confidential loan application data was shared with a competitor; legal counsel retained and regulatory complaints threatened.","reason":"Potential data breach with legal and regulatory consequences requires immediate compliance, legal, and security escalation."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Pet sitter recommendation for your trip
Body: You mentioned you need someone to watch your cats while you're in Europe next month. My neighbor Claudia does pet sitting and she's absolutely wonderful - very reliable and genuinely loves animals. Her rate is $35/visit. Could you forward her info to your roommate too? I remember she was also looking for someone. Claudia's number is 555-0187 and her website is ClaudiaCares4Pets.com.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"A contact recommends a pet sitter named Claudia for upcoming Europe trip and asks to forward her info to roommate.","reason":"Personal recommendation requiring acknowledgment and possible follow-up action."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Ski cabin rental - group trip in February?
Body: Found a 6-bedroom cabin in Breckenridge available Feb 15-18. It's $420/night split among the group which would be super affordable. Has a hot tub, ski-in/ski-out access, and a game room. I need a headcount ASAP because other groups are looking at it. Can you forward this to the Millers and the Chens? I accidentally deleted their info from my phone. Need answers by Sunday! Thanks, Brad

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Brad is organizing a February ski cabin trip and needs a headcount and contact forwarding by Sunday.","reason":"Sender requests a direct response and action from the mailbox owner by a deadline."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Embezzlement suspected - Controller at subsidiary diverting funds
Body: HIGHLY CONFIDENTIAL I have evidence suggesting that the controller at our Houston subsidiary has been diverting company funds to personal accounts over the past 18 months. Bank reconciliation anomalies, combined with lifestyle indicators, led me to conduct a preliminary forensic review. I've identified at least $1.2M in suspicious transfers disguised as vendor payments to entities that appear to be controlled by the individual. I recommend immediate suspension of the employee's system access and engagement of forensic accountants. We should also notify our D&O insurer. Awaiting your direction. Terrence Mitchell VP Internal Audit

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"VP Internal Audit reports suspected $1.2M embezzlement by a subsidiary controller and requests immediate direction.","reason":"Serious financial misconduct allegation requiring urgent escalation to legal, finance, or senior leadership."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Contract negotiation with Walmart - Need decision makers in the room Thursday
Body: Team, Walmart's procurement team has come back with a counter-offer that requires executive approval. They've given us until Friday COB to accept or the shelf space goes to a competitor. I need our CEO, Head of Sales, and Finance Director in a meeting Thursday at 11 AM to review terms and make a go/no-go decision. This is a $15M annual revenue opportunity. Please confirm immediately. Best, Derek Williams National Accounts Director

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"Walmart counter-offer requires executive approval by Friday; $15M deal at stake with Thursday 11 AM meeting requested.","reason":"High-value time-sensitive deal requires CEO, Sales, and Finance Director involvement immediately."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Audit Finding: Material Weakness in Revenue Recognition
Body: To the CFO and Controller, During our interim audit procedures, we identified a material weakness related to the company's revenue recognition practices for multi-element arrangements. Specifically, we found 12 contracts totaling $8.7M where standalone selling prices were not properly allocated across performance obligations. This will need to be disclosed in the 10-K filing and remediated before year-end. We recommend scheduling a meeting with the audit committee immediately. Please treat this as time-sensitive. Regards, Patricia Hoffman Deloitte & Touche LLP

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"Deloitte auditor reports a material weakness in revenue recognition affecting $8.7M across 12 contracts, requiring 10-K disclosure and immediate audit committee meeting.","reason":"Material weakness finding requires urgent escalation to CFO, Controller, and audit committee."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Can I borrow your camping gear?
Body: Hey! My friends and I are planning a trip to the mountains the weekend of the 15th. I was wondering if I could borrow your tent and that portable stove you have? I'll obviously take good care of everything and return it cleaned. Let me know if that works for you or if you're using it yourself.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.95,"summary":"Someone is asking to borrow camping gear for a mountain trip on the weekend of the 15th.","reason":"A direct personal request requires a response from the mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Acquisition Financing: Term Sheet Expires Friday
Body: Michael, JPMorgan's term sheet for the $200M acquisition financing expires this Friday at 5PM. The terms are SOFR + 275bps with a 2% OID, which is competitive given current conditions. Goldman has indicated they might match but can't commit until next week. If we let JPM's offer lapse, we risk losing these terms entirely in a rising rate environment. Do we sign or wait for Goldman's response? Please advise urgently. Steven Walsh Head of Corporate Finance

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.93,"summary":"A $200M acquisition financing term sheet from JPMorgan expires Friday, requiring urgent decision on signing versus waiting for Goldman.","reason":"Time-sensitive major financial decision requiring immediate escalation to decision-makers."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Enterprise SSO integration broken after our update - 3,000 employees locked out
Body: Please escalate to engineering and enterprise support immediately. Following last night's platform update (v4.2.1), Hartman & Associates' SSO integration is completely broken. Their entire workforce of 3,000+ employees cannot authenticate and are locked out of the platform. Their IT director reports this is costing them approximately $50K/hour in lost productivity. They were not notified of any changes that might affect SSO configurations. Their contract specifically guarantees 24-hour advance notice of breaking changes. They're requesting an emergency rollback and are already referencing their SLA for compensation. Account: HART-ENT-0012 Contact: James Wu, IT Director, james.wu@hartman.com

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.99,"summary":"Enterprise client Hartman & Associates has 3,000+ employees locked out of the platform due to a broken SSO integration after a v4.2.1 update.","reason":"Critical outage with SLA breach, major financial impact, and contract violation requires immediate engineering and enterprise support escalation."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: vince and vasant :
Body: here is a brief summary of my meeting with chris germany , capacity trader at the east desk , related to gas transmission : typically , pipelines lease capacity billed on a monthly basis . an example might be the pipeline between south texas and brooklyn , where you might pay $ 12 . 00 per month per 10 , 000 decatherms of capacity ( $ 0 . 40 per day ) , a fixed payment . variable charges are 6 % for fuel costs ( " shrinkage " ) and 6 . 5 % for overhead expenses . a gas trader might call south texas and be quoted a delivery price tomorrow of nymex - $ 0 . 10 ( " basis " ) , and might call brooklyn and be quoted a delivered price of nymex + $ 0 . 25 . the trader ' s spread is $ 0 . 35 , and variable costs of transmission are $ 0 . 125 , so the trader would offer the leaseholder of capacity up to $ 0 . 225 for firm capacity tomorrow . as for the distinction betweem firm and interruptible , the leaseholders have an excellent knowledge of the firm - equivalent of interruptible capacity . also , many pipelines don ' t discount firm capacity from the tariff maximum ( " it ' s not worth their time to haggle " ) ( there is a further issue of " secondary markets " not important to the model yet ) . for south texas and brooklyn , there are several different routes the gas can physically take ( pipelines of enron , texas eastern , etc ) . and , once the trade is in the system traders can cover the ( enron ) positions on each end of the pipeline , in so doing freeing up the capacity for other contracts . clayton

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"Clayton shares a brief summary of a meeting about gas transmission capacity trading concepts with Vince and Vasant.","reason":"Informational FYI memo requiring no reply or action from the mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Grandma's updated medication list
Body: Hi sweetheart, I just got back from taking Grandma to her cardiology appointment. Dr. Rivera changed her blood pressure medication and added a new one for her cholesterol. I've attached the updated medication list with dosages and timing. Can you please forward this to Aunt Patricia and Uncle Steve so everyone's on the same page? It's important that whoever takes her to her next appointment has this information handy.

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.85,"summary":"Family member shares updated grandmother's medication list and requests forwarding to relatives before next appointment.","reason":"Action required: recipient must reply and forward important medical information to family members."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Acquisition financing gap - $15M shortfall in committed funds
Body: Team, The syndication for the Hartwell acquisition is coming in $15M short. Two of the participating banks reduced their commitments citing market conditions. Closing is scheduled for December 3 and we cannot delay without triggering the MAC clause. Options on the table: bridge loan from our lead bank at unfavorable terms, mezzanine financing, or equity contribution from the parent. Need a decision by Thursday. Stephen Mayer Head of Corporate Development

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"A $15M financing shortfall threatens the Hartwell acquisition closing on December 3, requiring a decision by Thursday.","reason":"Time-sensitive financial decision requires immediate escalation to finance leadership or executives."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: FDA Pre-Submission Meeting - Final Prep Session Needed
Body: Dr. Patel, Our FDA pre-submission meeting is confirmed for January 8th. We need to conduct our final internal prep session no later than this Friday to ensure all documentation is aligned. The regulatory affairs team has flagged several inconsistencies in the clinical data summaries that need resolution. Can you pull together the clinical team for a 2-hour working session Thursday or Friday? This submission represents 3 years of work. Best, Alexandra Reed VP Regulatory Affairs

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.93,"summary":"VP Regulatory Affairs requests Dr. Patel schedule a 2-hour clinical team prep session by Friday ahead of a January 8th FDA pre-submission meeting.","reason":"Time-sensitive meeting coordination request requiring direct confirmation from the recipient."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Can we meet in 30 mins? - Legal threat received
Body: Just received a cease and desist letter from Apex Technologies claiming we're infringing on three of their patents. They're giving us 10 business days to respond before filing suit. I need to brief you immediately. Are you available in the next 30 minutes? If not, name your earliest possible time today. This has significant financial exposure. - Samantha Wright, Associate General Counsel

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"Associate General Counsel received a cease and desist letter alleging patent infringement with a 10-day response deadline and significant financial exposure.","reason":"Urgent legal threat with financial exposure requires immediate escalation to appropriate decision-makers."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Your Instagram account is being impersonated - Verify now
Body: We have received multiple reports that someone is impersonating your Instagram account. This violates our Terms of Service and your account may be disabled if not resolved. Verify your identity to protect your account: http://instagram-verify-identity.net/secure You must complete verification within the next 3 hours or your account will be flagged for review and potentially removed from the platform. Instagram Trust & Safety Team

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Urgent fake Instagram impersonation alert urging immediate verification via suspicious external link.","reason":"Classic phishing scam with fake urgency and non-official domain link."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: pepsi * vs coke * - which cola do you prefer ?
Body: we have $ 100 worth of coke ® , pepsi ® , or a restaurant gift card for your opinion on coke ® * vs pepsi ® * . owbnyycu

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Promotional survey email offering gift cards for cola brand opinions, likely spam.","reason":"Unsolicited promotional survey with spam indicators; no actionable content."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Merger Financing - Term Sheet Review
Body: Angela, Goldman sent over the term sheet for the acquisition financing. They're offering $75M senior secured at SOFR + 325bps with a 1.5% origination fee and standard covenants. JP Morgan's competing offer is SOFR + 300bps but with tighter leverage covenants. I need your assessment of which terms work better for our projected cash flows post-merger. The LOI expires in two weeks, so we need to move quickly on locking in financing. Please share your thoughts. Regards, Martin Cho Head of Corporate Development

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.88,"summary":"Martin Cho requests Angela's assessment of two competing merger financing term sheets before the LOI expires in two weeks.","reason":"Time-sensitive financing decision requires direct response from the mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: save your money by getting an oem software !
Body: need in software for your pc ? just visit our site , we might have what you need . . . best regards , ardith

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Unsolicited promotional email advertising OEM software from an unknown sender.","reason":"Generic spam promoting a website with no legitimate business context."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Customer threatening self-harm in support chat - need guidance
Body: Hi management team, I'm a frontline support agent and I currently have a customer in chat who is expressing statements about self-harm related to financial losses they've experienced on the platform. I've followed our initial protocol but I need this forwarded to our specialized response team and possibly our legal/compliance department for guidance on next steps. Chat ID: #CT-998271 Timestamp: 2:47 PM PST Please advise urgently. Agent Sarah Mitchell ID: SM-4421

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"Frontline agent reports a customer expressing self-harm statements in live chat and urgently needs specialized response team and legal guidance.","reason":"Active welfare emergency requires immediate escalation to specialized and legal teams."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Old photos from college
Body: OMG I was going through a box in my garage and found a whole envelope of printed photos from sophomore year. There are some GEMS in here from that road trip to Austin. Want me to scan them and send them over, or would you rather I just bring them next time I see you? Some of these are truly hilarious. You with that terrible haircut!

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.85,"summary":"A friend found old college photos and is asking a casual preference about sharing them.","reason":"Personal casual message with no urgent action required from the mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Fantasy football league - need one more person
Body: Hey! We're one person short for our fantasy football league this year. $50 buy-in, standard PPR scoring, draft is September 1st online. You interested? It's a pretty casual group - we trash talk but nobody takes it too seriously. Let me know by Friday if you're in so I can finalize the league settings.

Output: {"triage":"reply","priority":"low","should_process":true,"confidence":0.85,"summary":"Sender invites recipient to join a fantasy football league with a $50 buy-in and a Friday deadline to respond.","reason":"A direct personal invitation with a deadline requires a yes or no reply."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Volunteer opportunity at the animal shelter
Body: Hi! The Humane Society is looking for weekend volunteers for their spring adoption events. I signed up already and it's been so rewarding. They especially need people who are comfortable with large breeds. Didn't your brother just retire and say he wanted to find some volunteer work? Here's the coordinator's info: volunteer@localhumane.org. Could you pass this along to him? Orientation is every first Saturday of the month.

Output: {"triage":"reply","priority":"low","confidence":0.82,"should_process":true,"summary":"A friend shares a weekend volunteer opportunity at the Humane Society and asks you to forward details to your retired brother.","reason":"Personal message requesting a simple forwarding action warrants a brief reply."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Accessibility lawsuit threat - ADA non-compliance in customer portal
Body: To whom it may concern, My name is Robert Vasquez and I represent the National Digital Accessibility Foundation. We've identified significant ADA compliance failures in your customer portal that are preventing disabled users from accessing essential services. We have documented screen reader incompatibilities, missing alt text, and keyboard navigation failures. We are prepared to file a formal complaint with the DOJ if these issues aren't addressed within 30 days. Please have your legal and product teams contact us. Robert Vasquez, Esq.

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.92,"summary":"Attorney threatens DOJ complaint over ADA accessibility failures in customer portal, demanding response within 30 days.","reason":"Legal threat requires immediate routing to legal and product teams for response."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: ⚠ Critical Security Alert: Unauthorized login from Moscow, Russia
Body: We detected a sign-in to your account from an unrecognized device in Moscow, Russia at 3:47 AM UTC. If this wasn't you, your account may be compromised. Device: Windows PC IP Address: 185.233.xx.xx Location: Moscow, RU Secure your account immediately: http://myaccount-security-check.xyz/restore If you do not take immediate steps, we cannot guarantee the safety of your personal information. Security Operations Center

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Fake security alert claiming unauthorized login urges clicking a suspicious external link.","reason":"Classic phishing scam with spoofed security branding and malicious link."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: wed , 06 jul 2005 12 : 56 : 29 - 0600
Body: dear homeowner , you have been pre - approved for a $ 470 , 200 home loan at a 3 . 20 fixed rate . this offer is being extended to you unconditionally and your credit is in no way a factor . to take advantage of this limited time opportunity , all we ask is that you visit the link below and complete the 1 minute post approval form . sincerely , jason phillips

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Unsolicited pre-approved home loan offer claiming credit is not a factor.","reason":"Classic spam loan scam with no legitimate business context."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Insurance Renewal Premium Increase - Need Decision
Body: Team, Our D&O insurance renewal came back with a 40% premium increase — from $85K to $119K annually. The broker says this is driven by our recent litigation disclosure. We have two alternative quotes that are slightly lower but with reduced coverage limits. I need a decision on which direction to go by Thursday so we don't have a gap in coverage when the current policy expires on the 15th. Please reply with your preference or let me know if you need the comparison spreadsheet. Best, Nancy Tran Risk Management

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.92,"summary":"D&O insurance renewal requires a decision by Thursday due to a 40% premium increase and expiring policy on the 15th.","reason":"Time-sensitive financial and coverage decision requires routing to appropriate decision-makers."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: reactions november is now live on - line
Body: reactions the latest edition of the financial magazine for the global insurance market is now live at http : / / www . reactionsnet . com ? ? you can contact us for help at mailto : web - help @ euromoneyplc . com or + 44 ( 0 ) 20 7779 8006 . ? the november issue of the world ' s leading insurance and reinsurance magazine is packed full of news , views and figures ; simply hit the links at the bottom of each item to see the full article . the november features race - based underwriting : haunted by a racist past the discovery of continued race - based underwriting in the us will cost life insurers involved millions of dollars and do untold damage to their reputations - as well as severely embarrassing state regulators integrated risk management : we can work it out the new actuaries reckon they can measure abstruse business risks - and then integrate them with known risks . ? but is there madness in their method ? mga business : the need for continuity capital adequacy : that capital question a . m . best ' s top 100 buyers and sellers in the us : a time of change buyers - the 20 biggest risers and fallers ? sellers - the 20 biggest risers and fallers the fall of reliance : errant insurer ' s battle for survival in the spotlight : harry rhulen for more information about the sponsors of www . reactionsnet . com , please visit their official websites at : renaissance re holdings ltd - http : / / www . renre . com / ipc re ltd - http : / / www . ipcre . bm / gerling global financial products - http : / / www . ggfp . com / e - insuring your business the park lane hotel , london january 26 , 2001 a one - day management symposium discussing insurance , the internet and your business . join mis training and reactions for a day of discussions , insight and knowledge transfer e - insurance and why you need it to protect your business the legal realities and responsibilities you need to know about managing the risks and devising successful risk policies live demonstration for further information please contact daniel carney or alex johnson at mis training on 020 7779 7217 / 8097 . * plus ! * ? industry publications - read the executive summaries and order online ! rbi & reactions insurance management reports : diversification of european insurance and financial services trends in global commercial insurance - the impact of art risk management - new challenges and new solutions opportunities in latin american insurance the outlook for european teleinsurance outlook for insurance in germany uk einvestments reinsurance 4 th edition - industry - standard textbook @ risk - internet and e - commerce insurance and reinsurance legal issues e - nsurance - insurance and the internet revolution http : / / www . reactionsnet . com to advertise or link your company website to this industry circular please contact nick lipinski tel : + 44 ( 0 ) 20 7779 8199 or e - mail mailto : nlipinski @ euromoneyplc . com if you have any problems logging onto or using ? www . ...

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.95,"summary":"Reactions magazine November issue newsletter announcing new online content and upcoming insurance symposium.","reason":"Routine promotional newsletter requiring no action or reply."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Closing the Funding Round - Final LP Meeting Thursday
Body: Dear Partners, Our anchor LP has confirmed they'll commit $200M if we can meet Thursday for final terms discussion. This puts us at first close. I need all managing partners available from 2-5 PM. Their team is flying in specifically for this. If we secure this commitment, we trigger two additional LPs who are waiting on the anchor. Let's not fumble on the goal line. Best, Christopher Yang Fund Manager

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.92,"summary":"Fund manager requests all managing partners available Thursday 2-5 PM for a $200M anchor LP commitment meeting that could trigger additional investors.","reason":"Time-sensitive high-stakes funding event requiring managing partner coordination and response."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: URGENT: Funding Committee Meeting Moved to Monday
Body: All, Due to the unexpected departure of CFO Martin Blake, the funding committee meeting originally scheduled for the 25th has been moved to this Monday at 1 PM. We need to review and approve the Series C allocation before the term sheet expires on Tuesday. All committee members must attend or send a delegate with voting authority. Please confirm. Regards, Sophie Anderson Board Secretary

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.87,"summary":"Funding committee meeting rescheduled to Monday at 1 PM to approve Series C allocation before Tuesday term sheet expiry.","reason":"Time-sensitive financial decision requiring committee attendance or delegation needs immediate routing."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: low - priced prescripiton drvgs
Body: marginal mixup coadjutor allegheny silver get all your prescriptions in one location ! a whole variety of pills ! have a look ! you won ' t believe our prices ! stop receiving promotional material now maxwellian dosage baptismal

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.98,"summary":"Unsolicited spam email promoting low-priced prescription drugs with no legitimate content.","reason":"Classic pharmaceutical spam with no actionable or legitimate business content."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Fwd: Soccer practice schedule change
Body: Hi - Coach Davis just sent this out. Looks like Tuesday practices are moving from 5:00 to 5:30 starting next week because of field availability. Thursday stays the same. Also, they still need a volunteer parent for snack duty on the 14th. Let me know if any of this conflicts with your schedule and I'll figure out carpool arrangements.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Soccer practice schedule is changing to 5:30 on Tuesdays starting next week; sender asks about schedule conflicts and carpool.","reason":"Sender requests a response regarding schedule conflicts and carpool arrangements."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Investor Meeting Request - Series C Due Diligence Next Week
Body: Hi Alex, Sequoia's partners want to schedule a deep-dive meeting next Tuesday or Wednesday for their final due diligence before the Series C term sheet. They specifically requested you present the product roadmap and unit economics. This is the final step before we close $50M. Can you block out 3 hours on either day? Let me know ASAP so I can confirm with their team. Thanks, Preeti Sharma CFO

Output: {"triage":"reply","priority":"critical","should_process":true,"confidence":0.92,"summary":"CFO requests Alex block 3 hours Tuesday or Wednesday for Sequoia's final Series C due diligence meeting before a $50M close.","reason":"Time-sensitive investor meeting requiring direct confirmation from the recipient."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Quarterly Business Review with AWS - they want to renegotiate
Body: Folks, AWS has moved up our QBR to next Monday and indicated they want to discuss contract renegotiation. Our current agreement ($12M/year) expires in 60 days and their account team hinted at a significant price increase. I need our infrastructure leads, finance, and procurement in a strategy session this Wednesday to align on our negotiation position before we walk into that room. Please treat this as top of your list. Anthony Park VP Infrastructure

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"AWS moved up QBR to Monday and wants to renegotiate a $12M/year contract expiring in 60 days; strategy session requested for Wednesday.","reason":"High-value contract renegotiation requires immediate coordination across infrastructure, finance, and procurement."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Loan Refinancing Offer from First National - Review Needed
Body: Hi Richard, First National Bank has presented a refinancing offer for our existing $15M term loan. They're proposing a fixed rate of 5.85% for 7 years, compared to our current variable rate of SOFR + 275bps. The offer includes a 1% prepayment penalty on the existing facility. I've run preliminary numbers showing potential savings of $340K annually, but I want your perspective before we engage further. Can you review the term sheet I forwarded and share your thoughts? Thanks, Natalie Simmons VP of Finance

Output: {"triage":"review","priority":"high","should_process":true,"confidence":0.92,"summary":"VP of Finance requests review of a $15M loan refinancing offer with projected annual savings of $340K.","reason":"Significant financial decision requiring the recipient's expert perspective before proceeding."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: WhatsApp: Your account is being cloned on another device
Body: We detected that someone is attempting to register your phone number on a new device. If this wasn't you, your messages and contacts are at risk of being accessed by an unauthorized party. Block this attempt now: http://whatsapp-security-center.com/block You have 30 minutes before the transfer completes. WhatsApp Security

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Fake WhatsApp security alert claiming account cloning with urgent call-to-action link.","reason":"Classic phishing scam using urgency and a suspicious non-official domain."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Grant Funding Clawback Notice - $1.5M Government Subsidy at Risk
Body: Dear Executive Team, We received notice from the State Economic Development Authority that they are reviewing our compliance with the job creation requirements tied to our $1.5M manufacturing incentive grant. Their preliminary finding is that we fell 34 jobs short of the 200 FTE commitment by the December 2023 milestone. If we cannot demonstrate compliance or negotiate a modified timeline, we'll be required to return the full grant amount plus 8% interest. The response window is 15 business days. I need HR to verify headcount numbers and operations to provide manufacturing employment data urgently. Rebecca Thornton Government Relations & Compliance

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"Government authority may claw back $1.5M grant due to alleged shortfall of 34 jobs; 15-business-day response window.","reason":"Large financial liability and tight deadline require urgent routing to HR, operations, and legal."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Your cousin's new address in Portland
Body: Hi there, Just heard from Aunt Linda that Tyler moved to Portland last month. His new address is 4521 NE Hawthorne Blvd, Apt 3B, Portland OR 97215. Could you pass this along to your siblings? I want to make sure everyone has it for the holiday card list. Talk soon, Mom

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"Mom shares cousin Tyler's new Portland address and asks it to be forwarded to siblings for holiday cards.","reason":"Personal family update requiring no direct reply or escalation; informational only."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Package delivery failed - UPS requires immediate address confirmation
Body: Dear Customer, We attempted to deliver your package (Tracking: 1Z999AA10123456784) but were unable to complete delivery due to an incomplete address. Your package will be returned to sender within 24 hours unless you confirm your delivery details. Confirm address now: http://ups-delivery-update.info/confirm A redelivery fee of $3.99 will be charged to complete the process. UPS Delivery Services

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Purported UPS delivery failure notice requests address confirmation and a small redelivery fee via suspicious link.","reason":"Classic phishing pattern: unofficial domain, urgency, and fee request indicate scam."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Multi-year customer discovered they've been on wrong pricing tier - owes us or we owe them?
Body: Billing leadership - need guidance on how to handle this sensitively. During a routine account review, I discovered that Westfield Partners has been on our Legacy Small Business plan since 2019, but they've had 200+ users for the past two years (plan limit is 50). They should have been auto-upgraded to Enterprise tier. This means either we owe them enterprise-level support they haven't been receiving, or they owe us approximately $96,000 in underpaid fees. Before I respond to their recent support inquiry about adding features, I need direction on how leadership wants to approach this. It's a delicate situation either way.

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.95,"summary":"A multi-year customer has been on the wrong pricing tier for two years, creating a ~$96,000 billing discrepancy requiring leadership guidance.","reason":"Significant financial and customer relationship issue requires billing leadership decision before any response."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: louise kitchen - fortune 50 - no . 17
Body: marcello finished 5 th ( out of 30 ) in the caterham 7 ' s at brands hatch on sunday so he ' s famous too now ! carly fiorina tops fortune ' s list of 50 most powerful women in business for fourth year 10 / 01 / 2001 business wire ( copyright ( c ) 2001 , business wire ) new york - - ( business wire ) - - oct . 1 , 2001 - - lower - profile women topple more well - known names from tech and internet sector ; ranking includes 14 newcomers though hewlett - packard lost $ 65 billion in market value in a year , ceo carly fiorina hasn ' t lost her nerve , and for the fourth consecutive year holds the no . 1 position on fortune ' s ranking of the 50 most powerful women in business . the complete list and accompanying stories are in the october 15 issue of fortune , available on newsstands october 8 and at www . fortune . com at 12 : 00 p . m . on october 1 . in the no . 2 spot is ebay ceo meg whitman , who runs an internet company that actually makes money : $ 85 million in the last four quarters on $ 582 million in revenue . oprah winfrey , the queen of media , is mightier than ever , and holds the no . 3 spot , up from no . 15 last year . she produces movies , brings comfort and advice to millions of tv viewers , propels books to bestsellerdom , and , last year , teamed up with hearst magazines ' cathie black ( no . 28 on the list ) to publish o , the oprah magazine - by some measures the most successful magazine startup ever . at no . 4 is andrea jung , chairman and ceo of avon , who has breathed life into ailing avon . mirant ceo marce fuller - the only newcomer in the top five - holds the no . 5 position . inside a stodgy utility , southern , fuller built a high - growth trading and marketing unit , which was spun off in april . in these new , more tempered times , patience may be about to reap its reward . in fortune ' s annual survey of the 50 most powerful women in business , there is a clear emergence of women who came to power slowly . says fortune senior writer pattie sellers in " patient but not passive , " the story that accompanies the list , " by patience , we mean staying with a company , steadily building influence there , and rising to power through determination and insider knowledge , not promises and self - promotion . " fiorina , who has claimed the top spot each year since fortune ' s inaugural list in 1998 , heads the biggest company ( $ 48 billion in revenues last year ) run by a woman . and she is still as audacious and impatient as ever . wall street practically heckled her latest move - a bold bet to buy compaq - but fiorina , 47 , remains defiant . in difficult times , " people who drive change are the subject of great scrutiny , " she says . as always , the list is a snapshot of power at a moment in time . last year , power resided in the technology and internet sectors , but that influence was fleeting . gone from the list this year : deborah " hurricane debby " hopkins , who pushed her agenda too ambitiously at lucent ...

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"A 2001 Fortune 50 Most Powerful Women in Business press release forwarded with a brief personal note about Marcello's racing result.","reason":"Informational news clipping with a personal aside; no action or response required."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: term paper
Body: please respond to vince , attached is our team ' s term paper in pdf format . please let us know if you still problem opening the file . thank you very much . best regards , winny so rice university jesse h . jones graduate school of management mba candidate , class of 2001 2018 richland court sugar land , tx 77478 home : ( 281 ) 265 - 3522 mobile : ( 281 ) 989 - 8417 e - mail : so @ rice . edu > http : / / www . ruf . rice . edu / ~ so / - modeling project . pdf

Output: {"triage":"review","priority":"normal","should_process":true,"confidence":0.72,"summary":"MBA student Winny So submits a team term paper PDF and asks for confirmation if there are file-opening issues.","reason":"Requires manual review to confirm receipt and check if the attachment is accessible."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Emergency sync needed: Security incident response
Body: All, We identified a potential data exposure in the payments module late last night. Legal and compliance need to be briefed immediately and we need to determine our disclosure obligations. I'm proposing a meeting at 9am sharp tomorrow with all stakeholders. If you cannot make 9am, please reply with your earliest availability. This cannot wait until our regular Thursday standup. - Kevin Park, CISO

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"CISO Kevin Park reports a potential data exposure in the payments module and requests urgent stakeholder meeting tomorrow at 9am.","reason":"Security incident with legal and compliance implications requires immediate escalation and coordination."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: ews otc discussions on individual bu md and vp relative
Body: contributions for first 6 months of 2001 greg has asked if i would help arrange 1 hour individual meetings with the otc of each ews bu to discuss the relative performance of each of your commercial md ' s and vp ' s so far this year . the intent is to give greg a general understanding of how you would rate your md and vp slates on a continuum of top through bottom ( i . e . ignoring the prc 1 thru 5 scale but instead listing number 1 thru number 10 if you have 10 vp ' s ) . in recognising that this may seem like an additional burden over and above the various prc discussion we have already committed to , i would encourage you to avoid spending any significant time in preparing for this discussion , aside from ensuring you have a complete picture of all your commercial vp ' s and md ' s and then listing them down quickly as above . i will call your respective hr leads and ask them to help by providing you with the initial slate . i believe liz will call to arrange a convenient time for you to meet with greg at some point before the end of next week . david

Output: {"triage":"review","priority":"normal","should_process":true,"confidence":0.82,"summary":"David requests 1-hour individual meetings with EWS BU heads to discuss relative MD and VP performance rankings for H1 2001.","reason":"Internal coordination request requiring the recipient to schedule a meeting and prepare a personnel ranking."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Old photos from college - remember these?
Body: I was going through some boxes in the garage and found a whole envelope of photos from freshman year. The Halloween party, that awful road trip to Tahoe, the time we tried to cook Thanksgiving dinner in the dorm kitchen. I scanned a few - want me to send them over? Some of these are absolutely hilarious.

Output: {"triage":"reply","priority":"low","should_process":true,"confidence":0.82,"summary":"A friend found old college photos and is asking if the recipient wants them sent over.","reason":"Personal message with a direct question requiring a response."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: duke exchange deal , march 2000
Body: purchase deal # 157288 it appears that the price on pgev should be index less $ . 06 not index less $ . 05 for the redelivery . let me know which is correct per the exchange agreement . thanks - k

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.82,"summary":"Sender questions whether a redelivery price on deal #157288 should be index less $0.06 or $0.05 and requests clarification.","reason":"Direct question requiring the mailbox owner to verify and respond with the correct price."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: re : philippe jorion ' s pending visit to rice
Body: david , it ' s even better . dinner on the 18 th works best for me . i sent your outline to our cfo with my recommendation . i hope to hear shortly from him . vince david ikenberry on 02 / 05 / 2001 02 : 29 : 04 pm to : " vkamins @ ennron . com " cc : subject : philippe jorion ' s pending visit to rice hi vince , we have tentatively re - scheduled philippe jorion for monday , march 19 . he will likely come for dinner on sunday , march 18 and return to california on march 19 . would dinner on the 18 th and / or a seminar sometime on monday the 19 th work with your schedule ? thanks , dave * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * prof . david ikenberry jones graduate school of management rice university 713 - 348 - 5385

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Vince confirms dinner on March 18 works and mentions forwarding an outline to his CFO for review.","reason":"Ongoing scheduling coordination requires acknowledgment or follow-up reply."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: MANDATORY: Annual review calibration meeting moved to Wednesday
Body: Dear Department Heads, Due to the CEO's travel schedule change, the annual performance calibration session has been moved from next Monday to this Wednesday, 1:00-4:00 PM. Attendance is mandatory as compensation decisions will be finalized. Please bring your completed talent grids and ranking sheets. HR will not be able to accommodate makeups or deferrals. Regards, Susan Park CHRO

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.85,"summary":"CHRO Susan Park reschedules mandatory annual performance calibration meeting to Wednesday 1–4 PM for all department heads.","reason":"Mandatory meeting with compensation decisions requires routing to relevant department heads promptly."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Visa Application Deadline Approaching - India Business Trip
Body: Hello Team, Just a reminder that the visa processing time for India has increased to 15 business days. If you haven't submitted your application yet for the Bangalore trip in early April, you need to do so by end of this week at the latest. Please send me a copy of your application confirmation once submitted. Contact Priya in HR if you need the business invitation letter. Regards, David Chen Travel Coordinator

Output: {"triage":"review","priority":"high","should_process":true,"confidence":0.88,"summary":"Travel coordinator reminds team that India visa applications for an April Bangalore trip must be submitted by end of this week.","reason":"Time-sensitive deadline requires the recipient to act or verify their visa application status."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Re: Your promotion - HR and I need to meet with you this week
Body: Hi Daniel, I have some news regarding the VP promotion we discussed. There's been a development I'd rather share in person than over email. Can we find 30 minutes this week? HR will join as well. Let me know what works — sooner is better. Best, Catherine Wells Senior Vice President

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.92,"summary":"SVP Catherine Wells requests an urgent in-person meeting with HR this week regarding Daniel's VP promotion.","reason":"Time-sensitive meeting request requiring a direct reply to confirm availability."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: System outage post-mortem - scheduling for tomorrow
Body: Team, Last night's 4-hour production outage impacted 12,000 customers. Leadership wants a full post-mortem by EOW. I'm pulling together a meeting for tomorrow at 10 AM to go through the timeline, root cause, and remediation steps. I need the on-call engineer, platform team lead, and SRE manager present. Please reply to confirm - if you can't make 10, suggest an alternative time before noon. Thanks, Vikram Patel Engineering Director

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.95,"summary":"Engineering Director requests confirmation for a post-mortem meeting tomorrow at 10 AM following a 4-hour production outage affecting 12,000 customers.","reason":"Direct reply needed to confirm attendance or propose an alternative meeting time."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: coi re - rate
Body: after the day ahead market ran , the coi branch group ttc in the ( n - s ) direction was changed from 4020 mw to 4300 mw and in the ( s - n ) direction was changed from 2450 mw to 3675 mw for he ' s 2100 through 2400 for operating day 8 / 13 / 01 . the reason ( s ) for the change is the line work is finished . this applies to real time only . the iso will update you of any changes in line rating status . sent by market operations , inquiries please call the hour ahead desk . the system conditions described in this communication are dynamic and subject to change . while the iso has attempted to reflect the most current , accurate information available in preparing this notice , system conditions may change suddenly with little or no notice .

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.87,"summary":"ISO market operations notice updating COI branch group TTC ratings for operating day 8/13/01 due to completed line work.","reason":"Routine informational system conditions notice requiring no reply or action."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Summer camp early bird pricing ends Friday
Body: Hey there! Just registered my kids for Camp Thunderbird and noticed the early bird discount ends this Friday - saves $200 per kid! Dates are June 16-July 28, ages 7-14. It's the one with the ropes course, lake swimming, and archery that Aiden loved last year. I remember your sister was considering it for her twins. Could you send this along? Website: campthunderbird.org/register Hope you're doing well! Lauren

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"Lauren shares summer camp early bird pricing info and asks it to be forwarded to someone's sister.","reason":"Informal FYI forward request with no direct action required from mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Cousin Jake's wedding RSVP
Body: Hey, did you send in your RSVP for Jake's wedding yet? Aunt Maria texted me asking about it. I think the deadline is this Friday. Also, are you bringing a plus-one? I was thinking we could coordinate hotel rooms since the venue is about an hour away. Let me know what you're thinking.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.92,"summary":"Family member asks about RSVP status for Cousin Jake's wedding and proposes coordinating hotel rooms.","reason":"A direct question requiring a response about RSVP and travel plans."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: API failures causing our production environment to crash repeatedly
Body: Your API has been returning 500 errors intermittently for the past 4 hours and it's bringing down our production systems. We've already had to issue a service degradation notice to our own customers. Our SLA guarantees 99.99% uptime and we're well below that this month due to recurring issues on your end. Please route this to your platform engineering team immediately. We need a root cause analysis and a timeline for permanent resolution. Our CTO is demanding answers. — Kevin Park, Sr. DevOps Engineer, FinStream Inc.

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"FinStream's production environment is crashing due to intermittent API 500 errors for four hours, breaching their SLA.","reason":"Active production outage with SLA breach requires immediate routing to platform engineering."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Accounts Receivable - Client Threatening to Withhold $1.2M Payment
Body: Hi, Heads up - Pinnacle Industries just informed us they're withholding their $1.2M payment due next week, citing unresolved quality issues from the November shipment. This is our largest single receivable this quarter and will significantly impact cash flow if delayed. I need guidance on how to approach this. Should we offer a credit memo for the disputed portion, or push back? Their AP contact wants a response by tomorrow morning. Thanks, Steve O'Brien Collections

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"Client Pinnacle Industries is threatening to withhold a $1.2M payment due next week over disputed quality issues, requiring urgent guidance.","reason":"Large financial impact and tight deadline require escalation to finance or management immediately."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Wedding photographer recommendation
Body: Hey! Congrats again to your brother on the engagement! You asked about photographers — we used Stella Morgan for our wedding and she was incredible. Reasonable pricing too, around $3,500 for full day coverage. Her portfolio is at stellamorganphoto.com. Would you mind passing her info along to him and his fiancée? She books up fast for fall weddings.

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"A friend recommends wedding photographer Stella Morgan with pricing and portfolio details to pass along to an engaged brother.","reason":"Informational message requiring no direct reply; owner just needs to forward details."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Voicemail: Urgent message from your bank - Listen now
Body: You have 1 new voicemail regarding suspicious activity on your checking account. A transaction of $3,450.00 was flagged at an electronics store in Miami, FL at 2:47 AM today. Listen to voicemail: http://voicemail-playback.xyz/listen?msg=29481 If you do not respond within 2 hours, the transaction will be approved and funds will be permanently deducted from your account. Automated Banking Notification System

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Fake bank voicemail alert claiming suspicious account activity with urgent call-to-action link.","reason":"Classic phishing scam using urgency and suspicious external link; not legitimate."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Reunion venue options - need input from the group
Body: Hi! I narrowed down the venue choices for our college reunion to three options: 1. The Waterfront Grill - seats 40, $30 minimum per person 2. Harborview Event Space - private room, BYO catering allowed 3. McKinley Park pavilion - outdoor, cheapest but weather-dependent Can you forward this to the rest of the old crew? I lost half my contacts when my phone died last month. We need votes by end of next week. Cheers, Daniel

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Daniel shares three college reunion venue options and asks for the email to be forwarded to the group for votes by end of next week.","reason":"Sender requests direct action: forwarding to contacts and collecting votes."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: System outage affecting 200+ customers in APAC region
Body: All, We're getting flooded with tickets from customers in the APAC region reporting complete service outage. I've counted over 200 tickets in the last 30 minutes, all reporting the same symptoms: inability to log in, timeout errors, and data sync failures. This appears to be a regional infrastructure issue, not individual account problems. I need this forwarded to the NOC and engineering on-call team immediately. We also need someone from communications to draft a status page update. Customers are asking for ETAs and I have nothing to tell them. Ryan Choi APAC Support Lead

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"APAC Support Lead reports a regional service outage affecting 200+ customers with login failures and sync errors, requesting NOC and engineering escalation.","reason":"Active customer-impacting outage requires immediate routing to NOC, engineering on-call, and communications teams."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Must Meet Before Shareholder Vote - Proxy Advisory Concerns
Body: Executive Team, ISS has just issued a negative recommendation on our executive compensation proposal ahead of the annual meeting. This could derail the vote on May 3rd. I need to convene the compensation committee and management team ASAP to discuss our response strategy. Proposing tomorrow at 4 PM. We may need to file supplemental proxy materials by Friday. Antonio Reyes Corporate Secretary

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.95,"summary":"ISS issued a negative recommendation on executive compensation ahead of the May 3rd shareholder vote, requiring urgent committee response and possible proxy filing.","reason":"Time-sensitive governance issue requiring compensation committee and legal coordination before Friday deadline."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: FEDEX: Package held at customs - Additional fee required for release
Body: Dear Recipient, Your international package (FX-2948571630) has been flagged by customs and requires an additional duty payment of $11.47 before it can be released for delivery. Pay customs fee and schedule delivery: http://fedex-customs-payment.info/pay If payment is not received within 24 hours, the package will be returned to the sender at their expense. Please have your credit card ready. FedEx International Customs Processing

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Fake FedEx customs fee email requesting urgent payment via suspicious link for a held package.","reason":"Classic delivery phishing scam with unofficial domain and urgent payment pressure."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Your PayPal account is limited - Act NOW or lose access permanently
Body: Hello, We've noticed suspicious transactions on your PayPal account totaling $4,329.00. To prevent unauthorized charges, we've temporarily limited your account. You must confirm your identity within 12 hours or your account will be closed and funds frozen permanently. Verify now: http://paypa1-secure-resolution.xyz/confirm Do not ignore this message. Failure to act will result in permanent account closure. PayPal Resolution Center Case ID: PP-8827361

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Phishing email impersonating PayPal claiming account limitation and demanding urgent identity verification via suspicious link.","reason":"Classic phishing scam with fake urgency, misspelled domain, and credential-harvesting link."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Derivatives Portfolio - Unrealized Loss Exceeds Risk Tolerance by 200%
Body: Risk Committee, Our interest rate swap portfolio has moved significantly against us following the surprise Fed decision. The aggregate mark-to-market loss now stands at $28M, exceeding our board-approved risk tolerance of $9.3M by over 200%. Under our risk management policy, this requires immediate notification to the board and a mandatory position review. I recommend an emergency meeting to decide whether to unwind, restructure, or hold. Every day of inaction increases our exposure. Samuel Okafor Chief Risk Officer

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"CRO reports $28M mark-to-market loss on interest rate swaps, exceeding board-approved risk tolerance by over 200%.","reason":"Critical financial breach requiring immediate board notification and senior leadership action."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: ALERT: Unauthorized purchase of $899.99 on your credit card
Body: Dear Cardholder, A purchase of $899.99 was just made on your Visa card ending in ****4821 at Best Buy Online. If you did not make this purchase, you must dispute it within the next hour to receive a full refund. Dispute this charge now: http://visa-fraud-dispute.com/claim After 1 hour, the transaction will be finalized and cannot be reversed. Visa Fraud Protection Services Case #: VP-2024-88291

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Urgent fraud alert claiming unauthorized $899.99 charge, urging immediate action via suspicious link.","reason":"Classic phishing scam using urgency and fake dispute link to steal credentials."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Visa processing timeline concern - India trip
Body: Hi Mark, I spoke with the Indian consulate today and they mentioned that business visa processing is currently taking 10-12 business days instead of the usual 5-7. Given that your trip to Mumbai is scheduled for April 2nd, we're cutting it close. I'd recommend submitting your application no later than this Friday. Please send me your updated passport scan and the signed application form ASAP so I can get things moving. Let me know if you have any questions. Best, Rachel Torres Global Mobility Team

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.93,"summary":"Travel coordinator Rachel Torres warns of extended India visa processing times and requests passport scan and signed application urgently before Friday.","reason":"Time-sensitive visa deadline requires prompt action and document submission."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: fw : meeting with jeff skilling
Body: louise , per our conversation of last week , you might be interested in the following meetings . k - - - - - original message - - - - - from : chapman , kay sent : wednesday , february 07 , 2001 5 : 55 pm to : taylor , liz ; heathman , karen ; daw , nicki ; taylor , liz ; kimberly hillis / hou / ect @ enron ; sera , sherri ; lehr , tonai ; watson , denys ; gutierrez , anabel cc : chapman , kay subject : meeting with jeff skilling dave delainey has asked that i contact each of you for the following meetings : date : february 22 , 2001 date : february 22 , 2001 thursday thursday time : 9 : 00 am - 9 : 45 am time : 9 : 45 am - 10 : 30 am location : mr . skilling ' s office location : mr . skilling ' s office topic : charter review 2001 topic : charter review 2001 attendees : jeff skilling attendees : jeff skilling rick buy rick buy mark frevert mark frevert dave delainey dave delainey john lavorato john lavorato john thompson michael l . miller scott josey if you have any questions , please feel free to call me . thanks , kay 3 - 0643

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"Forwarded meeting invitation for a Jeff Skilling charter review meeting on February 22, 2001.","reason":"Routine forwarded meeting notice requiring no direct reply or action."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Your Coinbase wallet has been accessed from a new device - Funds at risk
Body: URGENT SECURITY ALERT An unknown device just logged into your Coinbase account and initiated a withdrawal of 2.4 BTC ($147,000). This transaction is pending and can be canceled within the next 15 minutes. Cancel unauthorized withdrawal: http://coinbase-security-protect.io/cancel-withdraw After 15 minutes, the transaction will be confirmed on the blockchain and cannot be reversed. Coinbase Security Operations Incident ID: CB-20240315-8841

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Urgent fake Coinbase security alert claiming unauthorized BTC withdrawal with a suspicious cancellation link.","reason":"Classic phishing scam using urgency and a non-Coinbase domain to steal credentials."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: how to earn $ 1 , 000 to $ 2 , 000 per day from incoming calls punt
Body: may i have yourattention , please ? this ad is designed for all networkers and inspiringentrepreneurs of the 21 st century hello and welcome to my success university themarketing toolyou ' ve been looking for ! did you know that 95 to 97 % of all attempted home business seekers fail within the first 90 days simply because they don ' t stay in the game long enough to win . why , you ask ? it ' s simple you do not have the proven skill sets it takes to stay in that game tomarket your product and or services . it ' sthe absence of professional training support and the sure absence of millions of targetedcontacts looking for you ! marketing holds thekey ! to your dreams and accomplishments . welcome to my success university ! here are a few key points : 1 . professional educational training program ( hands on ) 2 . simple replicable marketing and success systems . 3 . identifying calling to action yourtarget market get the factswith no hype join my team and i in partnership to learn more , attend one of our free informational calls ! click hereimmediately if you are serious about success you may also call me to get know me personally valenda bartosh 1 - 661 - 297 - 3392 this advertisement has been brought to you by connecting people valenda bartosh 27819 carnegie ave santa clarita , ca . 91350 1 . 661 . 297 . 3392 should you wish to discontinue theseads please click on the link below and remove yourself remove me

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Unsolicited spam promoting a home business opportunity claiming high daily earnings from phone calls.","reason":"Classic spam pitch with no legitimate business relevance; should not enter workflow."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Lease renewal notice - 456 Oak Avenue, Unit 3B
Body: Dear Tenant, Your current lease agreement for the above-referenced property is set to expire on May 31, 2024. We would like to offer you a renewal at a monthly rate of $1,850 (an increase of $75 from your current rate). Please review the attached renewal terms and return the signed agreement by April 15th if you wish to continue your tenancy. If you have questions, please contact our office during business hours.

Output: {"triage":"review","priority":"high","should_process":true,"confidence":0.93,"summary":"Landlord offers lease renewal for Unit 3B at $1,850/month with a signed agreement deadline of April 15th.","reason":"Time-sensitive lease decision requiring tenant review and action before deadline."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: CEO Requesting All-Hands Meeting - Wednesday - Mandatory
Body: Hi everyone, Michael has requested an all-hands meeting for Wednesday at 11 AM in the main auditorium. Attendance is mandatory for all directors and above. He will be announcing significant organizational changes that affect every business unit. Please cancel any conflicting meetings. Remote attendance is NOT an option for this one — you need to be there in person. Best, Linda Torres Executive Assistant to the CEO

Output: {"triage":"review","priority":"high","should_process":true,"confidence":0.92,"summary":"Mandatory all-hands meeting Wednesday at 11 AM for directors and above to hear CEO announce major organizational changes.","reason":"High-priority mandatory meeting requiring the recipient's attendance and calendar action."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Neighborhood watch meeting notes from last night
Body: Hi neighbor! Attached are the notes from last night's meeting. Main points: increased package thefts on our block, new motion-sensor lights being installed at the park, and the police liaison's contact info for non-emergency reports. Could you forward these to the Hendersons at #47? They couldn't make it and asked to be kept in the loop.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Neighbor shares meeting notes about package thefts and park lights, requesting a forward to the Hendersons at #47.","reason":"A direct action is requested: forwarding the notes to specific neighbors."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: CRITICAL: Client's production environment wiped after our maintenance window
Body: Engineering and SRE teams need to see this NOW. Our client Axiom Technologies reports that their entire production database was wiped clean following our scheduled maintenance last night (2:00-4:00 AM). They had 3 years of production data and their business is completely halted. CTO Maya Johansson is on hold right now demanding to speak with our head of engineering. She says if we can't restore from backup within hours, they're looking at potential bankruptcy for their startup. I need someone with infrastructure access to investigate immediately. Is there a backup restoration process I can initiate? Please help - this is devastating for them. - Omar Rashid, Technical Support

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"Client Axiom Technologies reports full production database wipe after maintenance; CTO demanding immediate engineering response and backup restoration.","reason":"Major client incident requiring immediate escalation to engineering and SRE teams."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Investor meeting moved up - need prep session with you tonight
Body: Alex, Just got word that Sequoia wants to move our Series C pitch from next week to Wednesday morning. We absolutely need a prep session tonight - I'm thinking 7 PM at the office. The deck isn't ready and we need to align on the revised financial projections. This is our shot at $45M. Everything else takes a back seat. Let me know you're in. - Priya Sharma Co-founder & CEO

Output: {"triage":"reply","priority":"critical","should_process":true,"confidence":0.93,"summary":"CEO requests urgent tonight prep session for Series C pitch moved to Wednesday, needing deck and financial alignment.","reason":"Time-sensitive executive request requiring direct confirmation from the mailbox owner."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: pick up the phone
Body: welcome to viagra express ! our objective at viagra express is simple ! we want to provide only genuine fda approved viagra to you at the lowest possible prices . some important factors that set us apart from our competition : * confidential online dr . consultation * global physician network of 200 + licensed physicians * worldwide 24 hour delivery upon order approval * simply the lowest prices * no - charge for any order not approved for any reason * discretion assured , satisfaction guaranteed we also carry 4 other products from weight loss to hair loss products . iyrys

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Unsolicited spam email advertising an online pharmacy selling Viagra and other products.","reason":"Classic pharmaceutical spam with no legitimate business relevance."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: 🚨 Google Alert: Someone has your password
Body: Critical security alert for your.name@gmail.com Your password was found in a data breach on the dark web. Hackers may already have access to your Gmail, Google Drive, and Google Photos. We strongly recommend you change your password immediately: http://google-account-security-alert.com/change-password If you do not update your credentials within 24 hours, we will temporarily lock your account for your protection. Google Security Team

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Fake Google security alert claiming a password breach and urging immediate action via a suspicious link.","reason":"Obvious phishing scam impersonating Google with a non-Google domain link."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: marketing promotion
Body: to bruceg @ em . ca : email is the best marketing tool . we offer e - marketing with quality service . 1 . target email addresses we can provide target e - mail addresses you need , which are compiled only on your order . we will customize your customer email addresses . * we have millions of email addresses in a wide variety of categories . 2 . send out target emails for you we can send your email message to your target customers ! we will customize your email addresses and send your message for you . * we also offer web hosting & mailing dedicated server . looking forward to serving you . regards ! mark m @ duobo . com m . duobo . com no thanks : auyou @ hotmail . com ? subject = bruceg @ em . ca

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Unsolicited bulk email marketing pitch offering targeted email lists and sending services.","reason":"This is classic spam promoting email marketing services with no legitimate business context."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Mileage reimbursement discrepancy - client site visits
Body: Hi Accounting, I noticed that my October mileage reimbursement was calculated at $0.585/mile, but the 2024 IRS rate is $0.67/mile. Over my 1,240 miles of client site visits last month, that's a difference of about $105. I've been driving to the Westfield and Cranford locations 3x per week as requested. Could you please review and adjust? I want to make sure this is corrected before year-end as well. Thanks, Brian Kowalski

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.92,"summary":"Employee Brian Kowalski reports a mileage reimbursement rate discrepancy totaling approximately $105 for October client site visits.","reason":"Financial discrepancy requiring accounting team review and correction before year-end."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Concert tickets available - June 14
Body: My coworker has two extra tickets to the Fleetwood Mac tribute band at the Orpheum on June 14th. $65 each, orchestra section. I immediately thought of your brother since he's obsessed with them. Can you forward this to him? She needs to know by Thursday if he's interested. First come first served.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.72,"summary":"A coworker is offering two Fleetwood Mac tribute concert tickets at $65 each and asks the recipient to forward the offer to their brother by Thursday.","reason":"Action is needed to forward the message or respond before the Thursday deadline."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: me again
Body: did you survive bid week ? ? i hear you lost another employee ( stacey ) . if you need someone to work for you i suppose i ' m free ( in a freedom sense , not $ ) . do you have any staff left ? ? just giving you a hard time . ( like you need one ) ? gotta run . almost have my * & % $ # ! ! @ # taxes done . if people had to write a ? personal check every quarter for their taxes there would be some big ? changes . it sucks . ? ? ? later , ? ken ? ? ? ?

Output: {"triage":"archive","priority":"low","should_process":false,"confidence":0.82,"summary":"Casual personal message from Ken checking in after bid week and joking about staffing and taxes.","reason":"Informal friendly note with no action required from the recipient."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: White-label client's end customers seeing our branding - EMBARRASSING
Body: This is completely unacceptable. We pay premium rates for white-label service and as of this morning, all of OUR customers are seeing YOUR company branding on their invoices, login screens, and email notifications. We've already received confused calls from clients asking who you are. This undermines our entire brand and business model. I need this fixed within the hour and I need to speak with your white-label product team immediately. Do NOT send me to general support again. Furious, Katherine Walsh CEO, Pinnacle Solutions

Output: {"triage":"escalate","priority":"critical","should_process":true,"confidence":0.97,"summary":"White-label client CEO reports their customers are seeing vendor branding on invoices, login screens, and emails, demanding immediate fix.","reason":"Active branding breach affecting a premium client's customers requires urgent product team escalation."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Moving day - can you help?
Body: Hi! So the big day is officially June 14th. I rented a truck and I've got three other people helping but could really use one more set of hands, especially for the couch and the bookshelf. It shouldn't take more than a few hours and I'll have pizza and beer waiting. Are you available that Saturday morning? Totally understand if not!

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.95,"summary":"A friend requests help moving on June 14th, offering pizza and beer in return.","reason":"Personal request requiring a direct yes or no response from the recipient."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: valid advertising
Body: dear projecthoneypot @ projecthoneypot . org : email is the best grow tool . we offer marketing with quality service . 1 . targeted email list we can provide target email list you need , which are compiled only on your order . we will customize your client email list . * we have millions of fresh lists in many categories . 2 . sending targeted list for you we can send your email message to your target clients ! we will customize your email list and send your message for you . * we also offer hosting & mailing server . regards ! jone marketing dept kzll 23123 @ sohu . com no anb bye : bpserver @ hotmail . com

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.97,"summary":"Unsolicited bulk email marketing pitch offering targeted email lists and mailing services.","reason":"Classic spam solicitation with no legitimate business relevance."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Mom's flight itinerary for Thanksgiving
Body: Hey, here are Mom's flight details for Thanksgiving. She's arriving Wednesday Nov 22 at 3:45pm on Delta flight 1847 into O'Hare, Terminal 2. Return is Sunday the 26th, 11am departure. Can you forward this to David since he volunteered to do the airport pickup? I'll handle the drop-off on Sunday. She's excited to see everyone - says she's bringing her famous pecan pie.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Family member shares mom's Thanksgiving flight details and asks recipient to forward them to David for airport pickup.","reason":"Action required: forward flight info to David as requested."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Requesting meeting: Union negotiation strategy session
Body: Leadership Team, The union has formally submitted their counter-proposal and we have 5 business days to respond. I need the negotiation committee together for a strategy session no later than Wednesday. Please reply with your availability for a 2-hour block on Tuesday or Wednesday. We'll need to discuss wages, benefits, and the scheduling flexibility clause. Robert Flanagan VP Human Resources

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.93,"summary":"VP of HR requests negotiation committee availability for a union counter-proposal strategy session by Wednesday.","reason":"Time-sensitive meeting request with a 5-day response deadline requires direct reply."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Credit Line Renewal - Bank Requires Response by Wednesday
Body: Good morning, First National has sent the renewal terms for our $5M revolving credit facility. The interest rate is moving from SOFR+175bps to SOFR+225bps, and they're requiring an additional covenant on our debt-to-equity ratio. I need to know if you want to accept these terms, negotiate, or explore alternatives. Their deadline for a response is this Wednesday. Let me know how you'd like to proceed. Best regards, David Park Treasury Manager

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.93,"summary":"Treasury Manager David Park requests a decision on $5M credit facility renewal with changed terms due Wednesday.","reason":"Time-sensitive financial decision requiring direct response before Wednesday deadline."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Angry customer going to media - public complaint about service cancellation
Body: Heads up — forwarding this to PR and the retention team. A customer named Trevor Boyle just posted a thread on Twitter/X (12K followers, gaining traction) claiming we refused to cancel his subscription and continued charging him for 6 months. He's tagged several consumer advocacy journalists. I looked into his account and there IS a record of cancellation requests that appear to have been missed. He's owed approximately $594 in refunds. Can someone from the social media response team and retention reach out to him directly? His handle is @trevorlboyle and his email on file is tboyle_real@gmail.com. This could blow up quickly. — Sam Ortega, Support Lead

Output: {"triage":"escalate","priority":"high","should_process":true,"confidence":0.95,"summary":"Support Lead Sam Ortega flags a customer's viral social media complaint about missed cancellation requests and $594 in owed refunds.","reason":"Requires immediate routing to PR, retention, and social media response teams to prevent reputational escalation."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Scheduling: Quarterly Business Review with Microsoft - Exec Sponsor Needed
Body: Hi Karen, Microsoft's enterprise team has requested their QBR be moved up by two weeks due to internal planning cycles. They've specifically asked for executive sponsor attendance. The new date would be next Tuesday at 1 PM PT. Given the $8M expansion opportunity we're pursuing, I strongly recommend you attend in person at their Redmond campus. Can you make this work? Regards, Matt Sweeney Enterprise Account Director

Output: {"triage":"reply","priority":"high","should_process":true,"confidence":0.92,"summary":"Matt Sweeney requests Karen's executive sponsor attendance at a rescheduled Microsoft QBR next Tuesday at 1 PM PT in Redmond.","reason":"High-value $8M opportunity requires executive decision on attendance at short notice."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Found your jacket at my place
Body: Hey! You left your denim jacket here after game night on Friday. It's hanging by my front door. Want me to bring it to work tomorrow or do you want to swing by and grab it? No rush either way, just didn't want you looking for it.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.95,"summary":"Sender found the recipient's denim jacket and asks how to return it.","reason":"A direct question requires a response to arrange jacket retrieval."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: you have nothing to be ashamed more ! your women will adore you !
Body: chose place and time . it will do the rest . an artist does not fake reality - - he * stylizes * it . courage is fear that has said its prayers . i believe in god , mozart , and beethoven . so i can ' t live either without you or with you .

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.95,"summary":"Unsolicited spam message with incoherent body text and a suggestive subject line.","reason":"Message is junk spam with no actionable content."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: don ' t buy vi - gra tu
Body: ci - ialis softabs is better than pfizer viiagrra and normal ci - ialis because : - guaaraantees 36 hours lasting - safe to take , no side effects at all - boost and increase se - xual performance - haarder e - rectiions and quick recharge - proven and certified by experts and doctors - only $ 3 . 99 per tabs cllick heree : http : / / osseously . net / cs / ? ronn o - ut of mai - lling lisst : http : / / osseously . net / rm . php ? ronn 6 oit

Output: {"triage":"ignore","priority":"low","should_process":false,"confidence":0.99,"summary":"Unsolicited spam email promoting counterfeit pharmaceutical products with obfuscated text.","reason":"Obvious pharmaceutical spam with no legitimate actionable content."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: FX Hedging - EUR/USD Position Expiring Tomorrow
Body: Our EUR/USD forward contract for €3.2M expires tomorrow and we need to decide whether to roll it forward or let it settle. Given the current rate environment and our projected euro-denominated receivables for Q2, I'd recommend rolling into a 90-day forward. However, the spread has widened to 45 pips. Do you want me to proceed with the rollover or explore alternative hedging instruments? Need your decision by market open tomorrow. Lisa Nakamura Treasury Analyst

Output: {"triage":"reply","priority":"critical","should_process":true,"confidence":0.95,"summary":"Treasury analyst requests urgent decision on rolling a €3.2M EUR/USD forward contract expiring tomorrow before market open.","reason":"Time-sensitive financial decision requiring direct response before tomorrow's market open."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Camping trip details - July 4th weekend
Body: Yo! Here's the deal for the camping trip: Campsite: Pinecrest Lake, Site #47 Dates: July 2-5 Cost split: $45 per person Bring: sleeping bag, firewood contribution, food for one shared meal I know you're in touch with the guys from college who wanted to come. Can you send this their way? I lost half my contacts when my phone died. Cheers, Brando

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.82,"summary":"Friend shares July 4th camping trip details and asks recipient to forward info to college contacts.","reason":"Sender requests a direct action—forwarding details—requiring a response or follow-through."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: TSA PreCheck Reimbursement - Where to Submit?
Body: Hey HR, I remember reading somewhere that the company reimburses TSA PreCheck or Global Entry enrollment fees for employees who travel more than 6 times per year. I just renewed mine for $78. Could you point me to the right form or process for getting this reimbursed? Is it through the regular expense system or a separate benefit claim? Also, is Global Entry ($100) covered instead, since it includes PreCheck? Thanks for the help, Daniel Morrison

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.85,"summary":"Employee Daniel Morrison asks HR how to submit a reimbursement claim for TSA PreCheck or Global Entry enrollment fees.","reason":"Direct question to HR requiring a specific process answer or guidance."}


Input:
Label this email for inbox triage. Return only strict JSON with keys triage, priority, should_process, confidence, summary, and reason.

Subject: Carpool schedule for next semester
Body: Hi! I put together a draft carpool schedule for the kids' soccer practice next semester. Practices are Tuesdays and Thursdays at 4pm. I've got us down for Tuesdays and the Martins for Thursdays, with the Chens as backup. Does that work for your family? Please forward this to Kevin's mom - I think her name is Sandra? I don't have her contact info but she mentioned wanting to join the rotation.

Output: {"triage":"reply","priority":"normal","should_process":true,"confidence":0.88,"summary":"A parent shares a draft carpool schedule for kids' soccer practice and asks for confirmation and help contacting Sandra.","reason":"Direct question requires a reply to confirm the schedule and assist with forwarding."}