Support-query records from an internship program's helpdesk, covering how each query was raised, what it was about, and how it was resolved. The dataset has 4,093 rows, one per query, with 16 columns. It has no free-text query content. Each query's topic is given as one of 16 theme codes. Each row also has a resolution pathway, one of 6 categories, such as admin-resolved, peer-resolved, AI-agent-resolved, or self-resolved. Two small lookup files describe the themes and pathways.
