[ { "sentence": "@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information", "sentiment": -1 }, { "sentence": "@AmericanAir DMing you now! Big thanks.", "sentiment": 1 }, { "sentence": "@united your website is fucked up. Now instead of a $416 flight I shouldโ€™ve had yesterday, itโ€™s $514 today. Thanks.", "sentiment": -1 }, { "sentence": "@JetBlue im still waiting??? No answer!!", "sentiment": -1 }, { "sentence": "@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.", "sentiment": -1 }, { "sentence": "@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.", "sentiment": -1 }, { "sentence": "@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer", "sentiment": -1 }, { "sentence": "@JetBlue @courteroy LOLZ. \"On Fleek\"", "sentiment": 0 }, { "sentence": "@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday", "sentiment": -1 }, { "sentence": "@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.", "sentiment": -1 }, { "sentence": "@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.", "sentiment": -1 }, { "sentence": "@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays", "sentiment": -1 }, { "sentence": "@united so is the ^JJ standing for Just Joking? I am not finding the humor.", "sentiment": -1 }, { "sentence": "@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)", "sentiment": 0 }, { "sentence": "@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.", "sentiment": -1 }, { "sentence": "@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?", "sentiment": -1 }, { "sentence": "@AmericanAir still no response from AA. great job guys!", "sentiment": -1 }, { "sentence": "@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.", "sentiment": -1 }, { "sentence": "@SouthwestAir Any plans to make the southwest app for Android not crappy?", "sentiment": -1 }, { "sentence": "@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.", "sentiment": -1 }, { "sentence": "@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim", "sentiment": -1 }, { "sentence": "@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(", "sentiment": -1 }, { "sentence": "@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.", "sentiment": -1 }, { "sentence": "@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation", "sentiment": -1 }, { "sentence": "@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline", "sentiment": -1 }, { "sentence": "@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!", "sentiment": 1 }, { "sentence": "@SouthwestAir are bicycles that the 62\", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.", "sentiment": -1 }, { "sentence": "@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF", "sentiment": -1 }, { "sentence": "@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.", "sentiment": -1 }, { "sentence": "@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!", "sentiment": -1 }, { "sentence": "@SouthwestAir I spoke to soon... My bag was lost.. :(", "sentiment": -1 }, { "sentence": "@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail", "sentiment": -1 }, { "sentence": "@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?", "sentiment": 0 }, { "sentence": "@JetBlue beautiful ride. Thanks again:)", "sentiment": 1 }, { "sentence": "@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.", "sentiment": 1 }, { "sentence": "@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT", "sentiment": 0 }, { "sentence": "@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job", "sentiment": 1 }, { "sentence": "@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.", "sentiment": -1 }, { "sentence": "@AmericanAir @nrosenb1 it says changes can't be made online", "sentiment": -1 }, { "sentence": "@SouthwestAir Open more kiosks at \nAustin-Bergstrom. Three lanes to service a line of 50 people? Really?", "sentiment": -1 }, { "sentence": "@AmericanAir your customer service is a disgrace.", "sentiment": -1 }, { "sentence": "@AmericanAir when should i expect a response from customer relations", "sentiment": -1 }, { "sentence": "@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?", "sentiment": 0 }, { "sentence": "@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day", "sentiment": -1 }, { "sentence": "@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z", "sentiment": 0 }, { "sentence": "@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.", "sentiment": -1 }, { "sentence": "@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!", "sentiment": 1 }, { "sentence": "@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL", "sentiment": -1 }, { "sentence": "@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A", "sentiment": 0 }, { "sentence": "@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?", "sentiment": -1 }, { "sentence": "@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w", "sentiment": -1 }, { "sentence": "@USAirways just lost a faithful customer.", "sentiment": -1 }, { "sentence": "@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G", "sentiment": 1 }, { "sentence": "@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response", "sentiment": 1 }, { "sentence": "@united Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.", "sentiment": 0 }, { "sentence": "@united correct date is 2/11/15!", "sentiment": -1 }, { "sentence": "@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance", "sentiment": 0 }, { "sentence": "@JetBlue do you think snow in boston on 2/24 will effect my flight?", "sentiment": 0 }, { "sentence": "@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people", "sentiment": -1 }, { "sentence": "@SouthwestAir - 800 is not int'l friendly", "sentiment": -1 }, { "sentence": "@USAirways I am in meetings in California and have no luggage!!", "sentiment": -1 }, { "sentence": "@JetBlue thank you for the information.", "sentiment": 1 }, { "sentence": "@USAirways #SOS WHERE IS MY BAG ?", "sentiment": -1 }, { "sentence": "@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.", "sentiment": -1 }, { "sentence": "@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see", "sentiment": -1 }, { "sentence": "@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline", "sentiment": 1 }, { "sentence": "@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had", "sentiment": -1 }, { "sentence": "@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.", "sentiment": -1 }, { "sentence": "@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed", "sentiment": -1 }, { "sentence": "@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...", "sentiment": -1 }, { "sentence": "@united where are our luggages? With a group and over 20 luggages are lost", "sentiment": -1 }, { "sentence": "@SouthwestAir Can you please follow so I can DM? Thx!", "sentiment": 0 }, { "sentence": ".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future", "sentiment": 1 }, { "sentence": "@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!", "sentiment": -1 }, { "sentence": "@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ", "sentiment": 1 }, { "sentence": "@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.", "sentiment": -1 }, { "sentence": "@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous", "sentiment": -1 }, { "sentence": "@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!", "sentiment": 1 }, { "sentence": "@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.", "sentiment": 1 }, { "sentence": "@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!", "sentiment": -1 }, { "sentence": "@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?", "sentiment": -1 }, { "sentence": "@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a", "sentiment": 0 }, { "sentence": "@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful", "sentiment": -1 }, { "sentence": "@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).", "sentiment": -1 }, { "sentence": "@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ๐Ÿ™", "sentiment": 1 }, { "sentence": "@AmericanAir thank you for the robotic and non helpful assistance.", "sentiment": -1 }, { "sentence": "@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m", "sentiment": -1 }, { "sentence": "@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!", "sentiment": 0 }, { "sentence": "@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.", "sentiment": -1 }, { "sentence": "@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.", "sentiment": -1 }, { "sentence": "@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.", "sentiment": -1 }, { "sentence": "@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?", "sentiment": 0 }, { "sentence": "@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?", "sentiment": -1 }, { "sentence": "@AmericanAir just messaged you. Please have someone contact us immediately.", "sentiment": -1 }, { "sentence": "@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?", "sentiment": 0 }, { "sentence": "@USAirways hour 4 at the gate.", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir First Class all the way!!๐Ÿ’บโœˆ๏ธ Headed to @portlandjetport http://t.co/kDMq0jps02", "sentiment": 1 }, { "sentence": ".@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.", "sentiment": -1 }, { "sentence": "@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!", "sentiment": 0 }, { "sentence": "@united Hubby made it by the skin of his teeth! :)", "sentiment": 1 }, { "sentence": "@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online", "sentiment": -1 }, { "sentence": "@SouthwestAir you guys are awesome... #dontchangeathing #luv", "sentiment": 1 }, { "sentence": "@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?", "sentiment": -1 }, { "sentence": "@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?", "sentiment": -1 }, { "sentence": "@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?", "sentiment": -1 }, { "sentence": "@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.", "sentiment": -1 }, { "sentence": "@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun", "sentiment": -1 }, { "sentence": "@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.", "sentiment": -1 }, { "sentence": "@USAirways 6 hours, no agent. Should I keep waiting?", "sentiment": -1 }, { "sentence": "@AmericanAir no worries, loved flying with you guys. Thanks!", "sentiment": 1 }, { "sentence": "@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.", "sentiment": -1 }, { "sentence": "@united I'm so frustrated and nervous because of this.", "sentiment": -1 }, { "sentence": "@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH", "sentiment": 0 }, { "sentence": "@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.", "sentiment": -1 }, { "sentence": "@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong", "sentiment": -1 }, { "sentence": "@USAirways lol me too", "sentiment": 1 }, { "sentence": "@united your airline is the biggest joke of an operation in the world.", "sentiment": -1 }, { "sentence": "@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.", "sentiment": -1 }, { "sentence": "@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights? Or just american?", "sentiment": 0 }, { "sentence": "@JetBlue good to know, thanks so much!", "sentiment": 1 }, { "sentence": "@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today", "sentiment": 0 }, { "sentence": "@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December", "sentiment": 0 }, { "sentence": "@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet", "sentiment": 0 }, { "sentence": "@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding", "sentiment": -1 }, { "sentence": "@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.", "sentiment": 0 }, { "sentence": "@USAirways should give me free baggage for this mess", "sentiment": -1 }, { "sentence": "@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!", "sentiment": 1 }, { "sentence": "@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks", "sentiment": -1 }, { "sentence": "@JetBlue I'll see you on board again soon!", "sentiment": 1 }, { "sentence": "@united what incentive do I have to give you another chance?", "sentiment": -1 }, { "sentence": "โ€œ@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.โ€ Stop sending generic responses", "sentiment": -1 }, { "sentence": "@united past", "sentiment": 0 }, { "sentence": "@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr", "sentiment": 0 }, { "sentence": "@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious", "sentiment": -1 }, { "sentence": "@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!", "sentiment": 0 }, { "sentence": "@JetBlue, I normally โค๏ธ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly", "sentiment": -1 }, { "sentence": "@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?", "sentiment": -1 }, { "sentence": "@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.", "sentiment": -1 }, { "sentence": "@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!", "sentiment": 1 }, { "sentence": "@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.", "sentiment": -1 }, { "sentence": "@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!", "sentiment": 1 }, { "sentence": "@united Yeah that didn't happen!", "sentiment": -1 }, { "sentence": "@united same day flights", "sentiment": 0 }, { "sentence": "@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/", "sentiment": -1 }, { "sentence": "@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint", "sentiment": -1 }, { "sentence": "@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR", "sentiment": 1 }, { "sentence": "@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa", "sentiment": -1 }, { "sentence": "@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)", "sentiment": 1 }, { "sentence": "@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.", "sentiment": -1 }, { "sentence": "@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color", "sentiment": 0 }, { "sentence": "@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.", "sentiment": -1 }, { "sentence": "@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?", "sentiment": -1 }, { "sentence": "@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, \"not yet located\"?", "sentiment": -1 }, { "sentence": "@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"This weather sucks & we all want to cry\" tequila shots?", "sentiment": -1 }, { "sentence": "@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?", "sentiment": -1 }, { "sentence": "@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail", "sentiment": -1 }, { "sentence": "@SouthwestAir Thank you. Great tool", "sentiment": 1 }, { "sentence": "@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.", "sentiment": -1 }, { "sentence": "@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.", "sentiment": -1 }, { "sentence": "@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail", "sentiment": -1 }, { "sentence": "@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? ๐ŸŒด๐ŸŒด It's so cold here.", "sentiment": 0 }, { "sentence": "@USAirways can you help us figure out our correct six digit confirmation number?", "sentiment": 0 }, { "sentence": "@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.", "sentiment": 1 }, { "sentence": "@AmericanAir do you still use DC9's?", "sentiment": 0 }, { "sentence": "@JetBlue thanks! Have a good Sunday.", "sentiment": 1 }, { "sentence": "@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?", "sentiment": -1 }, { "sentence": "@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.", "sentiment": 0 }, { "sentence": "@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.", "sentiment": -1 }, { "sentence": "@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail", "sentiment": -1 }, { "sentence": "@USAirways and now that flight pushed back to 2:35pm departure.", "sentiment": -1 }, { "sentence": "@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??", "sentiment": 0 }, { "sentence": "@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?", "sentiment": -1 }, { "sentence": "@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon", "sentiment": 0 }, { "sentence": "@USAirways please explain, I have plenty of time since I'm STRANDED!!", "sentiment": -1 }, { "sentence": "@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.", "sentiment": -1 }, { "sentence": "@USAirways that would be lovely! You have great people working in your organization.", "sentiment": 1 }, { "sentence": "@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!", "sentiment": 1 }, { "sentence": "@JetBlue the you above all commercials? Like the legroom one", "sentiment": 0 }, { "sentence": "@united thank you for the reply. I emailed your customer care department about my experience.", "sentiment": -1 }, { "sentence": "@VirginAmerica Have a great week ๐ŸŒžโœˆ", "sentiment": 1 }, { "sentence": "@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.", "sentiment": -1 }, { "sentence": "@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.", "sentiment": -1 }, { "sentence": "@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!", "sentiment": -1 }, { "sentence": "@USAirways \nGood news, we got fixed.", "sentiment": 1 }, { "sentence": "@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!", "sentiment": 1 }, { "sentence": "@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!", "sentiment": -1 }, { "sentence": "@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.", "sentiment": -1 }, { "sentence": "@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....", "sentiment": -1 }, { "sentence": "@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)", "sentiment": 1 }, { "sentence": "@JetBlue I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever", "sentiment": 0 }, { "sentence": "@USAirways phone support rebooked but orig flt was Late Flight. Made it!", "sentiment": -1 }, { "sentence": "@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings", "sentiment": -1 }, { "sentence": "@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.", "sentiment": -1 }, { "sentence": "@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.", "sentiment": -1 }, { "sentence": "@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?", "sentiment": -1 }, { "sentence": "@USAirways so i ask for ice and the attendant snaps \"i dont have ice on this cart\" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.", "sentiment": -1 }, { "sentence": "@united I knew I should've flew @VirginAmerica lol", "sentiment": -1 }, { "sentence": "@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting", "sentiment": -1 }, { "sentence": "@USAirways so you're not honoring miles with @united that were traveled last year?", "sentiment": -1 }, { "sentence": "@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding", "sentiment": -1 }, { "sentence": "@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?", "sentiment": 0 }, { "sentence": "@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.", "sentiment": -1 }, { "sentence": "@USAirways IT HAS BEEN FOUND THANK YOU", "sentiment": 1 }, { "sentence": "@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.", "sentiment": -1 }, { "sentence": "@SouthwestAir I already follow you and can't DM because u need to follow me back", "sentiment": -1 }, { "sentence": "@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!", "sentiment": -1 }, { "sentence": "@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(", "sentiment": 0 }, { "sentence": "@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day", "sentiment": -1 }, { "sentence": "@USAirways I'm sick of living in an airport!! #getittogether", "sentiment": -1 }, { "sentence": "@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?", "sentiment": 0 }, { "sentence": "@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold", "sentiment": -1 }, { "sentence": "@USAirways how do you lose a pilot????", "sentiment": -1 }, { "sentence": "@united please do! She went above and beyond what she had to do, she made us her number one priority!", "sentiment": 1 }, { "sentence": "@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.", "sentiment": -1 }, { "sentence": "@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!", "sentiment": 1 }, { "sentence": "@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport", "sentiment": 0 }, { "sentence": "@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm", "sentiment": -1 }, { "sentence": "@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp", "sentiment": 1 }, { "sentence": "@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)", "sentiment": -1 }, { "sentence": "@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable", "sentiment": -1 }, { "sentence": "@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.", "sentiment": 1 }, { "sentence": "@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a โ€œgay weddingโ€ #boycott", "sentiment": -1 }, { "sentence": "@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks", "sentiment": -1 }, { "sentence": "@VirginAmerica Very nicely done. ๐Ÿ‘", "sentiment": 1 }, { "sentence": "@USAirways Sadly your words don't represent your company's actions. Talk is cheap.", "sentiment": -1 }, { "sentence": "@SouthwestAir yes please", "sentiment": 0 }, { "sentence": "@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost", "sentiment": -1 }, { "sentence": "@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet", "sentiment": -1 }, { "sentence": "@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...", "sentiment": -1 }, { "sentence": "@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?", "sentiment": -1 }, { "sentence": "@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9", "sentiment": 0 }, { "sentence": "@JetBlue no. come on.", "sentiment": 0 }, { "sentence": "@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution", "sentiment": -1 }, { "sentence": "@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx", "sentiment": 1 }, { "sentence": "@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.", "sentiment": -1 }, { "sentence": "@united No problem just follow me back so I can! Thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp://t.co/wDyEkVB1Ze", "sentiment": -1 }, { "sentence": "@AmericanAir - Reference number to this request: 1-3001408092", "sentiment": 0 }, { "sentence": "@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.", "sentiment": -1 }, { "sentence": "@JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this", "sentiment": -1 }, { "sentence": "@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy", "sentiment": -1 }, { "sentence": "@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.", "sentiment": -1 }, { "sentence": "@AmericanAir thanks for getting back to me. But I will find other airlines in the future.", "sentiment": -1 }, { "sentence": "@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks", "sentiment": 1 }, { "sentence": "@united traveling with 3 young kids!! Chose our original flights for a reason.", "sentiment": 0 }, { "sentence": "@SouthwestAir I would.", "sentiment": 0 }, { "sentence": "@AmericanAir no response to DM or email yet. customer service?", "sentiment": -1 }, { "sentence": "@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?", "sentiment": -1 }, { "sentence": "@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!", "sentiment": -1 }, { "sentence": "@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. ๐Ÿ’™ #lovejetblue #onlyblue #jetblueforever", "sentiment": 1 }, { "sentence": "@usairways Does anyone know the hold times for USAirways reservations?", "sentiment": 0 }, { "sentence": "BY THE GRACE OF GOD, I MADE IT! โ€œ@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.โ€", "sentiment": 1 }, { "sentence": "@united while busy on his cell phone ???", "sentiment": -1 }, { "sentence": "@JetBlue over 2 hour delay going from NYC to Denver! Come on man!", "sentiment": -1 }, { "sentence": "@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = ๐Ÿ˜”", "sentiment": -1 }, { "sentence": "@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7", "sentiment": -1 }, { "sentence": "@USAirways REALLY? Tried that already-got message not available to do. Next idea?", "sentiment": -1 }, { "sentence": "@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?", "sentiment": -1 }, { "sentence": "@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin", "sentiment": 0 }, { "sentence": "Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub", "sentiment": 0 }, { "sentence": "@united Thanks; might want to fix this line: \"Our Customer Care team is currently responding to most inquiries within 7-10 business days.\"", "sentiment": -1 }, { "sentence": "@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs", "sentiment": -1 }, { "sentence": "@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition", "sentiment": -1 }, { "sentence": "@SouthwestAir sure,I'll send a message now!", "sentiment": 0 }, { "sentence": "@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?", "sentiment": -1 }, { "sentence": "@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5", "sentiment": -1 }, { "sentence": "@united not my luggage", "sentiment": -1 }, { "sentence": "@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.", "sentiment": 0 }, { "sentence": "@AmericanAir is AA951 to Sรฃo Paulo taking off today? Your colleagues won't tell us any thing", "sentiment": -1 }, { "sentence": "@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me \"it's been a challenging\"", "sentiment": -1 }, { "sentence": "@AmericanAir I've been trying for 4 hours to get hold of someone.", "sentiment": -1 }, { "sentence": "@united thanks", "sentiment": 1 }, { "sentence": "@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn", "sentiment": -1 }, { "sentence": "@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. ๐Ÿ˜’", "sentiment": -1 }, { "sentence": "@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible", "sentiment": -1 }, { "sentence": "@SouthwestAir Happily! But you need to follow me in order for me to DM you", "sentiment": 0 }, { "sentence": "@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines", "sentiment": -1 }, { "sentence": "@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.", "sentiment": -1 }, { "sentence": "@united I would like to know what's going on before his current flight lands.", "sentiment": 0 }, { "sentence": "@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.", "sentiment": 0 }, { "sentence": "@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.", "sentiment": -1 }, { "sentence": "@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.", "sentiment": -1 }, { "sentence": "@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.", "sentiment": -1 }, { "sentence": "@USAirways I have contacted them but only got an automated response that won't give me the code.", "sentiment": -1 }, { "sentence": "@USAirways has failed me all day long, should I blame it on @AmericanAir ?", "sentiment": -1 }, { "sentence": "@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.", "sentiment": -1 }, { "sentence": "@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.", "sentiment": -1 }, { "sentence": "@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.", "sentiment": -1 }, { "sentence": "@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san\nThanks a lot southwest!", "sentiment": -1 }, { "sentence": "@AmericanAir Flight 35. I'm on my way.", "sentiment": 0 }, { "sentence": "@JetBlue great to see the RedSox plane and your reminder you โค๏ธNY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv", "sentiment": 1 }, { "sentence": "@SouthwestAir flight 3970, bna-rdu had the most excellent crew today", "sentiment": 1 }, { "sentence": "@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!", "sentiment": -1 }, { "sentence": "@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?", "sentiment": -1 }, { "sentence": "@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.", "sentiment": 0 }, { "sentence": "@AmericanAir get me outta here", "sentiment": -1 }, { "sentence": "@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?", "sentiment": 0 }, { "sentence": "@united I was just calling the Global Services help desk so via phone.", "sentiment": 0 }, { "sentence": "@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?", "sentiment": -1 }, { "sentence": "@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life http://t.co/sbEhi46bMk", "sentiment": 0 }, { "sentence": "@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol", "sentiment": 0 }, { "sentence": "@united sweet, follow back and I'll get the dm off", "sentiment": 1 }, { "sentence": "@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP", "sentiment": -1 }, { "sentence": "@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....", "sentiment": -1 }, { "sentence": "@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn", "sentiment": 1 }, { "sentence": "@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?", "sentiment": 0 }, { "sentence": "@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem", "sentiment": -1 }, { "sentence": "@JetBlue the best airline in the world", "sentiment": 1 }, { "sentence": "@SouthwestAir got it. Next time I will know about paying extra to make the A Line.", "sentiment": 0 }, { "sentence": "@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive", "sentiment": -1 }, { "sentence": "@USAirways : its just a very bad customer service experience// can you help", "sentiment": -1 }, { "sentence": "@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.", "sentiment": 1 }, { "sentence": "@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.", "sentiment": 0 }, { "sentence": "@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?", "sentiment": -1 }, { "sentence": "@AmericanAir Thank you!!!! I will be there to pick her up on time.", "sentiment": 1 }, { "sentence": "@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(", "sentiment": -1 }, { "sentence": "@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!", "sentiment": -1 }, { "sentence": "@AmericanAir why a different airport! I have no way of getting to a different airport.", "sentiment": -1 }, { "sentence": "@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256", "sentiment": 1 }, { "sentence": "@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.", "sentiment": -1 }, { "sentence": "@AmericanAir cut it. Put me on a flt tomorrow.", "sentiment": -1 }, { "sentence": "@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.", "sentiment": -1 }, { "sentence": "@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!", "sentiment": -1 }, { "sentence": "@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number", "sentiment": -1 }, { "sentence": "@AmericanAir 740pm wheels up to be exact. I'm sending a DM.", "sentiment": 0 }, { "sentence": "@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.", "sentiment": -1 }, { "sentence": "@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.", "sentiment": -1 }, { "sentence": "@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks", "sentiment": -1 }, { "sentence": "@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?", "sentiment": -1 }, { "sentence": "@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.", "sentiment": -1 }, { "sentence": "@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.", "sentiment": 1 }, { "sentence": "@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.", "sentiment": -1 }, { "sentence": "@JetBlue you are officially my favorite, thank you for the wonderful service at JFK", "sentiment": 1 }, { "sentence": "@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today", "sentiment": 0 }, { "sentence": "@AmericanAir Thanx for replying. DM sent", "sentiment": 1 }, { "sentence": "@JetBlue you found my camera! Thank you! You rock!", "sentiment": 1 }, { "sentence": "@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!", "sentiment": -1 }, { "sentence": "@JetBlue is definitely my new favorite airline.", "sentiment": 1 }, { "sentence": "@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!", "sentiment": -1 }, { "sentence": "@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6", "sentiment": 0 }, { "sentence": "@SouthwestAir Finally got me home #BNASnow", "sentiment": 0 }, { "sentence": "@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.", "sentiment": -1 }, { "sentence": "@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution", "sentiment": -1 }, { "sentence": "@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay", "sentiment": -1 }, { "sentence": "@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ๐Ÿ˜ข๐Ÿ˜•๐Ÿ˜ฆ #AmericanAirlines", "sentiment": -1 }, { "sentence": "@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH", "sentiment": -1 }, { "sentence": "@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation", "sentiment": 1 }, { "sentence": "@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.", "sentiment": 1 }, { "sentence": "@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city", "sentiment": -1 }, { "sentence": "@AmericanAir thank you!", "sentiment": 1 }, { "sentence": "@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me", "sentiment": -1 }, { "sentence": "@united cannot direct message you you do not follow us. I want my luggage. Please hep", "sentiment": -1 }, { "sentence": "@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN", "sentiment": 0 }, { "sentence": "RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF", "sentiment": 0 }, { "sentence": "@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help", "sentiment": -1 }, { "sentence": "@USAirways I will send an email with details Late Flightr. Thank you for responding.", "sentiment": -1 }, { "sentence": "@AmericanAir Great, thanks. Followed.", "sentiment": 1 }, { "sentence": "@united fails again. @SouthwestAir saves the day.", "sentiment": 0 }, { "sentence": "@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside", "sentiment": -1 }, { "sentence": "@USAirways I am following you now", "sentiment": 0 }, { "sentence": "@AmericanAir sure, thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir im still on hold...", "sentiment": -1 }, { "sentence": "@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.", "sentiment": -1 }, { "sentence": "@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.", "sentiment": -1 }, { "sentence": "@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???", "sentiment": -1 }, { "sentence": "@united thnx ^LO :-)", "sentiment": 1 }, { "sentence": "@AmericanAir two were non revs, right?", "sentiment": 0 }, { "sentence": "@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday", "sentiment": 0 }, { "sentence": "@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?", "sentiment": -1 }, { "sentence": "@united i would like to know if its possiable to checkin online or must it be done at Schiphol?", "sentiment": 0 }, { "sentence": "@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up", "sentiment": -1 }, { "sentence": "@SouthwestAir bag in possession but no clothes in bag??", "sentiment": -1 }, { "sentence": "@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49", "sentiment": 1 }, { "sentence": "@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun", "sentiment": -1 }, { "sentence": "@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better", "sentiment": 1 }, { "sentence": "@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.", "sentiment": -1 }, { "sentence": "@USAirways flights to Dfw Cancelled Flightled today?", "sentiment": 0 }, { "sentence": "@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-", "sentiment": -1 }, { "sentence": "@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX", "sentiment": 1 }, { "sentence": "@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!", "sentiment": 0 }, { "sentence": "@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.", "sentiment": 0 }, { "sentence": "@USAirways please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40", "sentiment": 0 }, { "sentence": "@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?", "sentiment": -1 }, { "sentence": "@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.", "sentiment": -1 }, { "sentence": "@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice", "sentiment": -1 }, { "sentence": "@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help", "sentiment": -1 }, { "sentence": "@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst", "sentiment": -1 }, { "sentence": "@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.", "sentiment": -1 }, { "sentence": "@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!", "sentiment": -1 }, { "sentence": "@SouthwestAir thank you :-)", "sentiment": 1 }, { "sentence": "@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"", "sentiment": 1 }, { "sentence": "@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??", "sentiment": -1 }, { "sentence": "@JetBlue could I get a free flight to Vegas since it's my bday๐Ÿ˜โ˜บ๏ธ", "sentiment": 0 }, { "sentence": "@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.", "sentiment": -1 }, { "sentence": "@AmericanAir thank you so much that helps a lot.", "sentiment": 1 }, { "sentence": "@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.", "sentiment": -1 }, { "sentence": "@SouthwestAir open seating is like an open marriage, there's so much love for strangers!", "sentiment": 1 }, { "sentence": "@united Thanks! Just DMed HN.", "sentiment": 1 }, { "sentence": "@united DM sent.", "sentiment": 0 }, { "sentence": "@VirginAmerica I didn't today... Must mean I need to take another trip!", "sentiment": 0 }, { "sentence": "@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.", "sentiment": -1 }, { "sentence": "@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace", "sentiment": -1 }, { "sentence": "@usairways Is it possible to Cancelled Flight my reservation online?", "sentiment": 0 }, { "sentence": "@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW", "sentiment": -1 }, { "sentence": "@AmericanAir If you care, could you have someone call me to explain what is going on.", "sentiment": -1 }, { "sentence": "@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.", "sentiment": -1 }, { "sentence": "@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.", "sentiment": -1 }, { "sentence": "@JetBlue Then en route to the airport the rebooked ticket was refunded.", "sentiment": 1 }, { "sentence": "@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain", "sentiment": -1 }, { "sentence": "@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights", "sentiment": -1 }, { "sentence": "@USAirways I'm amazed at the lack of communication with the passengers.", "sentiment": -1 }, { "sentence": "@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!", "sentiment": -1 }, { "sentence": "@AmericanAir @barrettkarabis what a joke you can mail\nThe receipt !! Yet. We can't mail\nThem\nA payment and fly before hand right", "sentiment": -1 }, { "sentence": "@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!", "sentiment": -1 }, { "sentence": "@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter", "sentiment": -1 }, { "sentence": "@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help", "sentiment": -1 }, { "sentence": "@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.", "sentiment": -1 }, { "sentence": "@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank", "sentiment": -1 }, { "sentence": "@AmericanAir change fee = same price of new ticket... Not logical", "sentiment": -1 }, { "sentence": "@united YOU GUYS ARE HORRIBLE.", "sentiment": -1 }, { "sentence": "@USAirways still just sitting here. nobody has said anything. What's up?", "sentiment": 0 }, { "sentence": "@united to speak to a real person to get this resolved politely and efficiently. (2/2)", "sentiment": -1 }, { "sentence": "@AmericanAir 2 hours to be answered on a call?", "sentiment": 0 }, { "sentence": "@united all good! Next flight was a little delayed so it all worked ๐Ÿ‘", "sentiment": 1 }, { "sentence": "@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time", "sentiment": -1 }, { "sentence": "โ€œ@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice", "sentiment": -1 }, { "sentence": "@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.", "sentiment": -1 }, { "sentence": "@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail", "sentiment": -1 }, { "sentence": "@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu", "sentiment": -1 }, { "sentence": "@AmericanAir now a delay to the rebooked flight?!", "sentiment": -1 }, { "sentence": "@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU", "sentiment": 1 }, { "sentence": "@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are", "sentiment": -1 }, { "sentence": "@JetBlue Called JB 3 times!Everytime, Auto Vmsg:\"your wait time should not be longer than 9 mins\" waited longer than 18 mins and no answer!", "sentiment": -1 }, { "sentence": "@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA", "sentiment": -1 }, { "sentence": "@united either your staff or whoever you contract with at PVD is failing you big time tonight...", "sentiment": -1 }, { "sentence": "@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?", "sentiment": 0 }, { "sentence": "@united define \"appreciate\". I doubt the worst major airline in the USA acts on much feedback.", "sentiment": -1 }, { "sentence": "@AmericanAir drop me a follow I need help", "sentiment": 0 }, { "sentence": "@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest", "sentiment": -1 }, { "sentence": "@united you hung up on me again.", "sentiment": -1 }, { "sentence": "@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?", "sentiment": 0 }, { "sentence": "@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO", "sentiment": -1 }, { "sentence": "@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ๐Ÿ™", "sentiment": 0 }, { "sentence": "@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?", "sentiment": -1 }, { "sentence": "@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?", "sentiment": -1 }, { "sentence": "@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.", "sentiment": 0 }, { "sentence": "@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!", "sentiment": 0 }, { "sentence": "@SouthwestAir love them! Always get the best deals!", "sentiment": 1 }, { "sentence": "@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.", "sentiment": -1 }, { "sentence": "@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal", "sentiment": -1 }, { "sentence": "@united Can you explain how it rewards us elite Premiere 1K members?", "sentiment": 0 }, { "sentence": "Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.", "sentiment": 1 }, { "sentence": "@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated", "sentiment": -1 }, { "sentence": "@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home", "sentiment": -1 }, { "sentence": "@AmericanAir that's quite an impressive list of fees!", "sentiment": -1 }, { "sentence": "@united it's not there we tried. It's already here in cancun just no one has delivered it", "sentiment": -1 }, { "sentence": "@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?", "sentiment": -1 }, { "sentence": "@USAirways Instead, the miles are credited to an account that i did not open\n-- My request to merge the accounts is denied", "sentiment": -1 }, { "sentence": "@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy", "sentiment": -1 }, { "sentence": "@united you have to follow me in order for me to DM...come on now", "sentiment": -1 }, { "sentence": "@United can you help me get from IAH to SFO earlier tonight?", "sentiment": 0 }, { "sentence": "@united not the case. Now delayed due to \"mechanical issues with no update on departure time\". Just Cancelled Flight the goddamn flight so I go delta", "sentiment": -1 }, { "sentence": "@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have \"planned better.\"", "sentiment": -1 }, { "sentence": "@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable", "sentiment": -1 }, { "sentence": "@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair", "sentiment": -1 }, { "sentence": "@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?", "sentiment": 0 }, { "sentence": "๐Ÿ˜ฉ๐Ÿ˜ฉ๐Ÿ˜ฉโ€œ@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2Cโ€", "sentiment": 0 }, { "sentence": "@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.", "sentiment": -1 }, { "sentence": "@USAirways Thank you!!! On our way to get her bag now - thanks to having that number ๐Ÿ˜Š", "sentiment": 1 }, { "sentence": "@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek", "sentiment": 0 }, { "sentence": "@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...", "sentiment": -1 }, { "sentence": "@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned \"confirmed\" certificates?", "sentiment": -1 }, { "sentence": "@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?", "sentiment": -1 }, { "sentence": "@united @nathankillam or your staff could try not throwing the luggage around.", "sentiment": -1 }, { "sentence": "@AmericanAir ok thank you!", "sentiment": 1 }, { "sentence": "@united what you did was illegal and a breach of contract. I will be in touch but not through your \"customer feedback\"", "sentiment": -1 }, { "sentence": "@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.", "sentiment": -1 }, { "sentence": "@USAirways We take Late Flight to a whole new level!", "sentiment": -1 }, { "sentence": "@USAirways Good morning.", "sentiment": 1 }, { "sentence": "@JetBlue thanks!", "sentiment": 1 }, { "sentence": "@SouthwestAir your phone lines suck. I have a dilemma.", "sentiment": -1 }, { "sentence": "@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.", "sentiment": 0 }, { "sentence": ".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?", "sentiment": -1 }, { "sentence": "@USAirways not yet. But we will see shortly.", "sentiment": -1 }, { "sentence": "@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle", "sentiment": -1 }, { "sentence": "@USAirways can I bring mini bottles of booze on to my flight?", "sentiment": 0 }, { "sentence": "@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation", "sentiment": -1 }, { "sentence": "@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?", "sentiment": -1 }, { "sentence": "@USAirways my friends at KPHL were told by your rep \"if it were me I woulda just gone home this am and tried again tomorrow.\" 1/2", "sentiment": -1 }, { "sentence": "@AmericanAir what's the best number to use?", "sentiment": 0 }, { "sentence": "@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways", "sentiment": -1 }, { "sentence": "@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight", "sentiment": -1 }, { "sentence": "@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.", "sentiment": -1 }, { "sentence": "@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.", "sentiment": -1 }, { "sentence": "@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!", "sentiment": -1 }, { "sentence": "@JetBlue and have empty \"help\" desks", "sentiment": -1 }, { "sentence": "@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF", "sentiment": -1 }, { "sentence": "@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.", "sentiment": -1 }, { "sentence": "@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around", "sentiment": -1 }, { "sentence": "@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward", "sentiment": 0 }, { "sentence": "@JetBlue who is he I must send a note!!! Too good for words!", "sentiment": 1 }, { "sentence": "@AmericanAir ticks me off.", "sentiment": -1 }, { "sentence": "@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day", "sentiment": -1 }, { "sentence": "@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?", "sentiment": -1 }, { "sentence": "@AmericanAir im tryin to book a flight but cant get ahold of anyone!", "sentiment": -1 }, { "sentence": "@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491", "sentiment": -1 }, { "sentence": "@VirginAmerica can you please get me to the new york area before monday afternoon", "sentiment": 0 }, { "sentence": "@united Thank you!", "sentiment": 1 }, { "sentence": "@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!", "sentiment": 0 }, { "sentence": "@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN", "sentiment": -1 }, { "sentence": "@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too", "sentiment": -1 }, { "sentence": "@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid", "sentiment": -1 }, { "sentence": "@AmericanAir Yes I do bit you don't follow me so I can't DM you", "sentiment": 0 }, { "sentence": "@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.", "sentiment": -1 }, { "sentence": "@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!", "sentiment": -1 }, { "sentence": "@usairways Is your reservation phone number working? Called 10x in the last 3 days, and havenโ€™t gotten through.", "sentiment": -1 }, { "sentence": "@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?โ€", "sentiment": 0 }, { "sentence": "@united thanks", "sentiment": 1 }, { "sentence": "@SouthwestAir can you outline the policies for both scenarios?", "sentiment": 0 }, { "sentence": "@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD", "sentiment": 1 }, { "sentence": "@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm", "sentiment": 1 }, { "sentence": "@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights", "sentiment": -1 }, { "sentence": "@united You must follow me in order for me to send you a direct message if that is what you meant.", "sentiment": 0 }, { "sentence": "@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.", "sentiment": -1 }, { "sentence": "@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?", "sentiment": -1 }, { "sentence": "@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh", "sentiment": 0 }, { "sentence": "@JetBlue I believe you have to follow me so I can send you a message", "sentiment": 0 }, { "sentence": "@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap", "sentiment": -1 }, { "sentence": "@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut", "sentiment": -1 }, { "sentence": "@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!", "sentiment": 1 }, { "sentence": "@SouthwestAir + @twitter = outstanding customer service! Thank you!", "sentiment": 1 }, { "sentence": "@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?", "sentiment": -1 }, { "sentence": "@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy", "sentiment": -1 }, { "sentence": "@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.", "sentiment": 0 }, { "sentence": "@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home", "sentiment": 0 }, { "sentence": "@united thank you. I flew into Newark from Vail/Eagle.", "sentiment": 1 }, { "sentence": "@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback", "sentiment": -1 }, { "sentence": "@united fuck you for not caring ๐Ÿ˜ข", "sentiment": -1 }, { "sentence": "@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.", "sentiment": -1 }, { "sentence": "@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD", "sentiment": 0 }, { "sentence": "@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?", "sentiment": -1 }, { "sentence": "@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice", "sentiment": -1 }, { "sentence": "@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems", "sentiment": -1 }, { "sentence": "@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?", "sentiment": -1 }, { "sentence": "@USAirways Yes thank you. Appreciate u checking...", "sentiment": 1 }, { "sentence": "@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?", "sentiment": 0 }, { "sentence": "@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.", "sentiment": -1 }, { "sentence": "@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.", "sentiment": -1 }, { "sentence": "@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?", "sentiment": -1 }, { "sentence": "@AmericanAir how do I see your report team?", "sentiment": -1 }, { "sentence": "@JetBlue she helped me with my problem so easily and was so nice, you guys rock!", "sentiment": 1 }, { "sentence": "@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember", "sentiment": -1 }, { "sentence": "@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?", "sentiment": -1 }, { "sentence": "@AmericanAir thanks for keeping us safe", "sentiment": 1 }, { "sentence": "@AmericanAir FYI twice now I've tried the \"we'll call you when someone is free\" thing. Both times it called, I picked up, then it hung up.", "sentiment": -1 }, { "sentence": "@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.", "sentiment": 0 }, { "sentence": "@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.", "sentiment": -1 }, { "sentence": "@AmericanAir due to road conditions", "sentiment": 0 }, { "sentence": "@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2", "sentiment": 0 }, { "sentence": "@AmericanAir employees are racist!!!!!", "sentiment": -1 }, { "sentence": "@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.", "sentiment": 1 }, { "sentence": "@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi", "sentiment": -1 }, { "sentence": ".@USAirways thanks!", "sentiment": 1 }, { "sentence": "@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(", "sentiment": -1 }, { "sentence": "@united what is this subtlety gate changes? Are you kidding with me?", "sentiment": -1 }, { "sentence": "@AmericanAir where do I look for cabin crew vacancies?", "sentiment": 0 }, { "sentence": "@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous", "sentiment": -1 }, { "sentence": "@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.", "sentiment": -1 }, { "sentence": "@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.", "sentiment": -1 }, { "sentence": "@united...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!", "sentiment": 0 }, { "sentence": "@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?", "sentiment": 1 }, { "sentence": "@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!", "sentiment": -1 }, { "sentence": "UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.", "sentiment": -1 }, { "sentence": "@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.", "sentiment": -1 }, { "sentence": "@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...", "sentiment": -1 }, { "sentence": "@JetBlue Oh I will. #Disney bound. #workhard #playsoon", "sentiment": 0 }, { "sentence": "@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?", "sentiment": -1 }, { "sentence": "@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!", "sentiment": 1 }, { "sentence": "@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.", "sentiment": -1 }, { "sentence": "@JetBlue you respond to my friend @LisaPal but you can't respond directly to me", "sentiment": -1 }, { "sentence": "@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done", "sentiment": -1 }, { "sentence": "@JetBlue no I asked. Either way it doesn't make the flight less delayed.", "sentiment": -1 }, { "sentence": "@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO", "sentiment": 1 }, { "sentence": "@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.", "sentiment": -1 }, { "sentence": "@JetBlue does not fit in 140", "sentiment": -1 }, { "sentence": "@united rarely ceases to amaze...for the worse. i hope this is the last time i \"have\" to fly with you.", "sentiment": -1 }, { "sentence": "@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain", "sentiment": -1 }, { "sentence": "@SouthwestAir haha...yeah i did, just making a joke", "sentiment": 0 }, { "sentence": "@united thanks! We would like an apology and a full refund. Please confirm when we will receive.", "sentiment": -1 }, { "sentence": "@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM", "sentiment": -1 }, { "sentence": "@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys", "sentiment": -1 }, { "sentence": "@JetBlue they miraculously fixed the plane #kudos to shoe ever it was", "sentiment": 1 }, { "sentence": "@USAirways hello I have a question for you and your phone lines have jammed", "sentiment": -1 }, { "sentence": "@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant", "sentiment": -1 }, { "sentence": "@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted", "sentiment": -1 }, { "sentence": "@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.", "sentiment": -1 }, { "sentence": "@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?", "sentiment": -1 }, { "sentence": "@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you", "sentiment": -1 }, { "sentence": "@SouthwestAir hire more customer service agents. And hour and a half is too long to hold", "sentiment": -1 }, { "sentence": "@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining", "sentiment": -1 }, { "sentence": "@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)", "sentiment": -1 }, { "sentence": "@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.", "sentiment": -1 }, { "sentence": "@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?", "sentiment": -1 }, { "sentence": "@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????", "sentiment": 0 }, { "sentence": "@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?", "sentiment": -1 }, { "sentence": "@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.", "sentiment": 1 }, { "sentence": "@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.", "sentiment": 1 }, { "sentence": "@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?", "sentiment": -1 }, { "sentence": "@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.", "sentiment": -1 }, { "sentence": "@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp://t.co/SfjDuahx9Z by @skift", "sentiment": 0 }, { "sentence": "@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood", "sentiment": -1 }, { "sentence": "@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(", "sentiment": -1 }, { "sentence": "@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week.", "sentiment": -1 }, { "sentence": "@united sorry, I hate united. i won't get to see my family until Thursday", "sentiment": -1 }, { "sentence": "@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?", "sentiment": 0 }, { "sentence": "@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.", "sentiment": -1 }, { "sentence": "@SouthwestAir Fantastic! Thank you!", "sentiment": 1 }, { "sentence": "@JetBlue is so sloooooow today", "sentiment": -1 }, { "sentence": "@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads", "sentiment": -1 }, { "sentence": "@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.", "sentiment": -1 }, { "sentence": "@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied", "sentiment": -1 }, { "sentence": "@united tell me something I don't know...not #keepingit100 #weaktea", "sentiment": -1 }, { "sentence": "@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan", "sentiment": -1 }, { "sentence": "@SouthwestAir I know where that is! Alas I live far, far away now. #Books", "sentiment": 0 }, { "sentence": "@AmericanAir thank you!", "sentiment": 1 }, { "sentence": "@SouthwestAir Thank you for your time!", "sentiment": 1 }, { "sentence": "@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!", "sentiment": -1 }, { "sentence": "@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?", "sentiment": -1 }, { "sentence": "@JetBlue - I look forward to getting this resolved. I will be in touch.", "sentiment": 0 }, { "sentence": "@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!", "sentiment": -1 }, { "sentence": "@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??", "sentiment": -1 }, { "sentence": "@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor", "sentiment": -1 }, { "sentence": "@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers", "sentiment": -1 }, { "sentence": "@united I have a question about my interview process I had only one interview but was the last person is that good or bad", "sentiment": 0 }, { "sentence": "@USAirways - been on hold with reservations for over 30 min already! #worstairline", "sentiment": -1 }, { "sentence": "@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now", "sentiment": 0 }, { "sentence": "@JetBlue thanks. Line moved quick. Already done.", "sentiment": 1 }, { "sentence": "@SouthwestAir your social media team just said \"sorry\". Thankfully submitting a complaint got resolution from an amazing rep who called.", "sentiment": 1 }, { "sentence": "@AmericanAir How is hanging up on customers because of \"high volume\" customer service? Tried to resolve via DM-still waiting.So bad. #aafail", "sentiment": -1 }, { "sentence": ".@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2", "sentiment": -1 }, { "sentence": "@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.", "sentiment": -1 }, { "sentence": "@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.", "sentiment": -1 }, { "sentence": "@AmericanAir Thank you.", "sentiment": 1 }, { "sentence": "@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.", "sentiment": -1 }, { "sentence": "@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy!", "sentiment": 1 }, { "sentence": "@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.", "sentiment": -1 }, { "sentence": "@JetBlue Not helping since there's a bunch of us trying to get off at the same time.", "sentiment": -1 }, { "sentence": "@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.", "sentiment": -1 }, { "sentence": "@united Looking forward to flying with you guys as well !!", "sentiment": 1 }, { "sentence": "@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored", "sentiment": -1 }, { "sentence": "@VirginAmerica add DTW and I'm sold!", "sentiment": 0 }, { "sentence": "@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.", "sentiment": -1 }, { "sentence": "@AmericanAir 62 inches !?", "sentiment": 0 }, { "sentence": "@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting.", "sentiment": -1 }, { "sentence": "@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled", "sentiment": -1 }, { "sentence": "@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?", "sentiment": -1 }, { "sentence": "@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for", "sentiment": -1 }, { "sentence": "@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help", "sentiment": 0 }, { "sentence": "@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?", "sentiment": 0 }, { "sentence": "@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love", "sentiment": -1 }, { "sentence": "@JetBlue Well, I try! See you soon!! @JayVig", "sentiment": 0 }, { "sentence": "@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚", "sentiment": 0 }, { "sentence": "@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst", "sentiment": -1 }, { "sentence": "@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!", "sentiment": -1 }, { "sentence": "@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold", "sentiment": 0 }, { "sentence": "@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has", "sentiment": 0 }, { "sentence": "Welp. โ€œ@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbCโ€", "sentiment": 0 }, { "sentence": "@united delayed another hour", "sentiment": -1 }, { "sentence": "@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go", "sentiment": -1 }, { "sentence": "@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!", "sentiment": 0 }, { "sentence": "@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx", "sentiment": 1 }, { "sentence": "@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice", "sentiment": -1 }, { "sentence": "@JetBlue why don't YOU tell them to update the boards?!", "sentiment": -1 }, { "sentence": "@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member", "sentiment": -1 }, { "sentence": "@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams", "sentiment": -1 }, { "sentence": "@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.", "sentiment": -1 }, { "sentence": "@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.", "sentiment": -1 }, { "sentence": "@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN", "sentiment": -1 }, { "sentence": "@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?", "sentiment": 0 }, { "sentence": "@JetBlue what's the status of flight 1272 diverted to RIC? When will it depart back for LGA?", "sentiment": 0 }, { "sentence": "@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail", "sentiment": -1 }, { "sentence": "@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min", "sentiment": -1 }, { "sentence": "@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw", "sentiment": -1 }, { "sentence": "@AmericanAir missing a full days of work thanks guys", "sentiment": -1 }, { "sentence": "Why โ€œ@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipxโ€", "sentiment": 1 }, { "sentence": "@VirginAmerica all crap channels which is why I pay to watch UK tv", "sentiment": -1 }, { "sentence": "@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?", "sentiment": -1 }, { "sentence": "@USAirways been on hold for over and hour now.", "sentiment": -1 }, { "sentence": "@SouthwestAir MAC computer left on BWI to LA flight on 14th. Reward for recovery; info important to owner.#HELP #passengers #honesty", "sentiment": 0 }, { "sentence": "@SouthwestAir I'll have to drop by next time I visit!", "sentiment": 1 }, { "sentence": "@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail", "sentiment": -1 }, { "sentence": "@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz", "sentiment": 0 }, { "sentence": "@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq", "sentiment": 1 }, { "sentence": "@AmericanAir Flight Get Me Out Of Chicago.", "sentiment": 0 }, { "sentence": "@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!", "sentiment": 1 }, { "sentence": "@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes", "sentiment": 1 }, { "sentence": "@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!", "sentiment": -1 }, { "sentence": "@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever", "sentiment": -1 }, { "sentence": "@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797", "sentiment": -1 }, { "sentence": ". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it", "sentiment": -1 }, { "sentence": "@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)", "sentiment": -1 }, { "sentence": "@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter", "sentiment": 1 }, { "sentence": "@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.", "sentiment": -1 }, { "sentence": "@SouthwestAir always when I fly SW. #loyalRRmember", "sentiment": 1 }, { "sentence": "@USAirways I left my son's Duke hat on flight #1761 last night. It says \"Mason\" on the back. Any way of locating it? Thanks in advance!", "sentiment": 0 }, { "sentence": "@USAirways 4420 delayed further?", "sentiment": -1 }, { "sentence": "@SouthwestAir following. Thank you.", "sentiment": 1 }, { "sentence": "@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips", "sentiment": -1 }, { "sentence": "@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4", "sentiment": 0 }, { "sentence": "@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap", "sentiment": -1 }, { "sentence": "@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU", "sentiment": 1 }, { "sentence": "@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was", "sentiment": -1 }, { "sentence": "@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.", "sentiment": -1 }, { "sentence": "@AmericanAir Telling frustrated customers \"we are super busy, please call back Late Flightr kthxbai\" and then hanging up is not the best practice.", "sentiment": -1 }, { "sentence": "@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?", "sentiment": -1 }, { "sentence": "@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq", "sentiment": -1 }, { "sentence": "@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate", "sentiment": -1 }, { "sentence": "@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.", "sentiment": -1 }, { "sentence": "1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.", "sentiment": -1 }, { "sentence": "@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!", "sentiment": 0 }, { "sentence": "@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.", "sentiment": -1 }, { "sentence": "@JetBlue now when I call it's still at the warehouse and might be going out tonight", "sentiment": -1 }, { "sentence": "@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!", "sentiment": -1 }, { "sentence": "@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. ๐Ÿ˜’๐Ÿ‘Ž", "sentiment": -1 }, { "sentence": "@USAirways surprisingly quick response time by you and them. Thanks!", "sentiment": 1 }, { "sentence": "@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(", "sentiment": -1 }, { "sentence": "@united why would they make me share a room?", "sentiment": -1 }, { "sentence": "@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....", "sentiment": -1 }, { "sentence": "@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?", "sentiment": -1 }, { "sentence": "@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!", "sentiment": 1 }, { "sentence": "@united also checked email you have on file for me and it is correct", "sentiment": 0 }, { "sentence": "@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.", "sentiment": -1 }, { "sentence": "@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet", "sentiment": -1 }, { "sentence": "@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.", "sentiment": -1 }, { "sentence": "@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx", "sentiment": 1 }, { "sentence": "@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!", "sentiment": -1 }, { "sentence": "@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!", "sentiment": 0 }, { "sentence": "@AmericanAir Nope, I have not been rebooked.", "sentiment": -1 }, { "sentence": "@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl", "sentiment": -1 }, { "sentence": "@united thanks for the help. Wish the phone reps could be so accomidating", "sentiment": 1 }, { "sentence": "@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.", "sentiment": -1 }, { "sentence": "@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?", "sentiment": -1 }, { "sentence": "@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigatedโ€”my time wasted (2/2)", "sentiment": -1 }, { "sentence": "@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.", "sentiment": -1 }, { "sentence": "@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..", "sentiment": -1 }, { "sentence": "@united hilarious", "sentiment": -1 }, { "sentence": "@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?", "sentiment": -1 }, { "sentence": "@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.", "sentiment": -1 }, { "sentence": "@SouthwestAir listening center is open seating just like on their planes. #RaganDisney", "sentiment": 1 }, { "sentence": "@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous", "sentiment": -1 }, { "sentence": "@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou", "sentiment": -1 }, { "sentence": "@SouthwestAir yes but not with out an attitude and nasty comment", "sentiment": -1 }, { "sentence": "@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail", "sentiment": -1 }, { "sentence": "@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?", "sentiment": -1 }, { "sentence": "@VirginAmerica wow this just blew my mind", "sentiment": 1 }, { "sentence": "@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up", "sentiment": -1 }, { "sentence": "@JetBlue #ClosePWCS please just tweet this๐Ÿ™๐Ÿ™โค๏ธ I fly jetblue every time btw๐Ÿ˜", "sentiment": 1 }, { "sentence": "@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.", "sentiment": -1 }, { "sentence": "โ€œ@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KNโ€ I was finally able to secure my seat. Thx", "sentiment": -1 }, { "sentence": "@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...", "sentiment": -1 }, { "sentence": "@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.", "sentiment": -1 }, { "sentence": "@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW", "sentiment": 0 }, { "sentence": "@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.", "sentiment": -1 }, { "sentence": "@united hey! DM not working. UA 307!", "sentiment": -1 }, { "sentence": "@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first", "sentiment": -1 }, { "sentence": "@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!", "sentiment": 1 }, { "sentence": "@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.", "sentiment": 1 }, { "sentence": "@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up", "sentiment": -1 }, { "sentence": "@united thank you. I will address it with them", "sentiment": 1 }, { "sentence": "@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.", "sentiment": -1 }, { "sentence": "@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew", "sentiment": -1 }, { "sentence": "@USAirways done", "sentiment": 0 }, { "sentence": "@USAirways thank you! I will be calling you! #CheapOairChat", "sentiment": 1 }, { "sentence": "@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?", "sentiment": 0 }, { "sentence": "@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad", "sentiment": -1 }, { "sentence": "@AmericanAir still waiting for a flight... I should get my money back", "sentiment": -1 }, { "sentence": "@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you", "sentiment": -1 }, { "sentence": "@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer", "sentiment": -1 }, { "sentence": "@united thank you", "sentiment": 1 }, { "sentence": "@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls", "sentiment": -1 }, { "sentence": "@SouthwestAir JH thank you. I finally got through the second time.", "sentiment": 1 }, { "sentence": "@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail", "sentiment": -1 }, { "sentence": "@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.", "sentiment": -1 }, { "sentence": "@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!", "sentiment": -1 }, { "sentence": "โ€œ@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3Sโ€ Thanks again SW", "sentiment": 0 }, { "sentence": "@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight", "sentiment": -1 }, { "sentence": "@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush", "sentiment": -1 }, { "sentence": "@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.", "sentiment": 1 }, { "sentence": "@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr", "sentiment": 0 }, { "sentence": "@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?", "sentiment": 0 }, { "sentence": "@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever", "sentiment": -1 }, { "sentence": "@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm", "sentiment": -1 }, { "sentence": "@united Ill check it out, appreciate the response, regardless.", "sentiment": 1 }, { "sentence": "@united Thank you for responding so quickly with a helpful tool! @dustyob", "sentiment": 1 }, { "sentence": "@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?", "sentiment": 0 }, { "sentence": "@AmericanAir are you guys intentionally trying to lose customers and money?", "sentiment": -1 }, { "sentence": "@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune", "sentiment": 0 }, { "sentence": "@JetBlue you service agents at MCO are great, but their are not enough of them working right now!", "sentiment": -1 }, { "sentence": "@united still waiting for a reply", "sentiment": -1 }, { "sentence": "@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?", "sentiment": -1 }, { "sentence": "@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight", "sentiment": 0 }, { "sentence": "@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?", "sentiment": 0 }, { "sentence": "@SouthwestAir @FortuneMagazine well deserved!", "sentiment": 1 }, { "sentence": "@AmericanAir won't answer the reservation line! Nice service. We may be stuck...", "sentiment": -1 }, { "sentence": "@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ๐Ÿ˜‚๐Ÿ˜‚", "sentiment": 0 }, { "sentence": "@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL", "sentiment": 0 }, { "sentence": "@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again", "sentiment": -1 }, { "sentence": "@united that would be great - 1k us651621", "sentiment": 1 }, { "sentence": "@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!", "sentiment": -1 }, { "sentence": "@united Thanks. UA1121, DEN, 40 min on tarmac.", "sentiment": 0 }, { "sentence": "@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!", "sentiment": -1 }, { "sentence": "@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!", "sentiment": -1 }, { "sentence": "@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!", "sentiment": -1 }, { "sentence": "@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome", "sentiment": -1 }, { "sentence": "@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?", "sentiment": 0 }, { "sentence": "@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.", "sentiment": -1 }, { "sentence": "@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again", "sentiment": -1 }, { "sentence": "@JetBlue Sent my suggestion and comments via the link provided..", "sentiment": 0 }, { "sentence": "@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1", "sentiment": -1 }, { "sentence": "@AmericanAir SO BAD service in Miami, AirPort..", "sentiment": -1 }, { "sentence": "@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh", "sentiment": -1 }, { "sentence": "@AmericanAir customer service (if you can call it that) refunded my money", "sentiment": -1 }, { "sentence": "@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!", "sentiment": 1 }, { "sentence": "@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA", "sentiment": -1 }, { "sentence": "@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ", "sentiment": -1 }, { "sentence": "@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?", "sentiment": -1 }, { "sentence": "@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner.", "sentiment": -1 }, { "sentence": "@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD", "sentiment": -1 }, { "sentence": "@united thanks! Will you guys be getting the A380s anytime soon?", "sentiment": 0 }, { "sentence": "@SouthwestAir have u seen any of the messages the past hour ?", "sentiment": -1 }, { "sentence": "@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy", "sentiment": -1 }, { "sentence": "@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn", "sentiment": 0 }, { "sentence": "@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.", "sentiment": 1 }, { "sentence": "@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.", "sentiment": -1 }, { "sentence": "@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA", "sentiment": -1 }, { "sentence": "@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!", "sentiment": 1 }, { "sentence": "@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!", "sentiment": -1 }, { "sentence": "@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.", "sentiment": -1 }, { "sentence": "@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm", "sentiment": -1 }, { "sentence": "@USAirways no problem...just funny have a nice day", "sentiment": 0 }, { "sentence": "@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.", "sentiment": 1 }, { "sentence": "@united good to know you will open the closed doors for \"premier passengers\" after safety briefings on delayed flights. #annoyed.", "sentiment": -1 }, { "sentence": "@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good", "sentiment": -1 }, { "sentence": "@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?", "sentiment": -1 }, { "sentence": "@united has an United flight ever been on time. #americanisbetter", "sentiment": -1 }, { "sentence": "@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.", "sentiment": -1 }, { "sentence": "@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?", "sentiment": -1 }, { "sentence": "@united it will be on a different airline.", "sentiment": -1 }, { "sentence": "@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348", "sentiment": -1 }, { "sentence": "@AmericanAir โ€œInconvenientโ€ is such a convenient word.", "sentiment": -1 }, { "sentence": "@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!", "sentiment": 1 }, { "sentence": "@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck", "sentiment": 0 }, { "sentence": "@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?", "sentiment": -1 }, { "sentence": "@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...", "sentiment": -1 }, { "sentence": "@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.", "sentiment": 0 }, { "sentence": "@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.", "sentiment": -1 }, { "sentence": "@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.", "sentiment": -1 }, { "sentence": "@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair", "sentiment": -1 }, { "sentence": "@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice", "sentiment": -1 }, { "sentence": "@united nope I gave up - maybe they'll deliver it", "sentiment": -1 }, { "sentence": "@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)", "sentiment": 1 }, { "sentence": "@united nope all set. Thx for checking.", "sentiment": 1 }, { "sentence": "@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!", "sentiment": -1 }, { "sentence": "@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?", "sentiment": -1 }, { "sentence": "@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn", "sentiment": 0 }, { "sentence": "@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?", "sentiment": -1 }, { "sentence": "@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf", "sentiment": -1 }, { "sentence": "@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?", "sentiment": -1 }, { "sentence": "@JetBlue you can 100% confirm that?", "sentiment": 0 }, { "sentence": "@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted", "sentiment": -1 }, { "sentence": "@JetBlue waited for 15 min then got disconnect", "sentiment": -1 }, { "sentence": "@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.", "sentiment": -1 }, { "sentence": "@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx", "sentiment": -1 }, { "sentence": "@JetBlue my butt hurts.", "sentiment": -1 }, { "sentence": "@JetBlue Thanks for the complimentary upgrade to first. You are the best!", "sentiment": 1 }, { "sentence": ".@USAirways Have you just given up?", "sentiment": -1 }, { "sentence": "@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service", "sentiment": 1 }, { "sentence": "@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523", "sentiment": -1 }, { "sentence": "@AmericanAir 77min still on hold to chg award travel #sorrynotsorry", "sentiment": -1 }, { "sentence": "@SouthwestAir Maybe it is just a machine...", "sentiment": 0 }, { "sentence": "@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain", "sentiment": -1 }, { "sentence": "@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching", "sentiment": 0 }, { "sentence": "@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. ๐Ÿ˜Š", "sentiment": 1 }, { "sentence": "@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures", "sentiment": 1 }, { "sentence": "@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?", "sentiment": -1 }, { "sentence": "@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos", "sentiment": -1 }, { "sentence": "@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.", "sentiment": -1 }, { "sentence": "@JetBlue seriously? System down? No IT?", "sentiment": -1 }, { "sentence": "@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618", "sentiment": -1 }, { "sentence": "@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff", "sentiment": -1 }, { "sentence": "@SouthwestAir Where should I fly by May 3rd? Plz advise.", "sentiment": 0 }, { "sentence": "Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?", "sentiment": -1 }, { "sentence": "@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?", "sentiment": -1 }, { "sentence": "@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your \"go to\" maneuver?", "sentiment": -1 }, { "sentence": "@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.", "sentiment": 1 }, { "sentence": "@usairways Iโ€™m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck", "sentiment": -1 }, { "sentence": "@united 45+ min at EWR baggage claim #stillnobags #ridiculous", "sentiment": -1 }, { "sentence": "@united unsmiling rep. told us hotel shuttle comes \"like every 15 minutes.\" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?", "sentiment": -1 }, { "sentence": "@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson", "sentiment": -1 }, { "sentence": "@JetBlue How do I know if my flight was deemed a dark flight?", "sentiment": 0 }, { "sentence": "@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.", "sentiment": -1 }, { "sentence": "@united what is that going to do for you? Nothing just like you always do", "sentiment": -1 }, { "sentence": "@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.", "sentiment": -1 }, { "sentence": "@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH", "sentiment": -1 }, { "sentence": "Yes, and it gets disconnected due to the lack of WIFI strength โ€œ@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?โ€", "sentiment": -1 }, { "sentence": "@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason", "sentiment": -1 }, { "sentence": "@united How many 787s do you currently operate and what other aircraft do you operate?", "sentiment": 0 }, { "sentence": "@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.", "sentiment": -1 }, { "sentence": "@USAirways Absolutely!! The staff was amazing!!", "sentiment": 1 }, { "sentence": "@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?", "sentiment": -1 }, { "sentence": "@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO", "sentiment": 1 }, { "sentence": "@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot", "sentiment": -1 }, { "sentence": "@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?", "sentiment": -1 }, { "sentence": "@united thank you !", "sentiment": 0 }, { "sentence": "@JetBlue update on Flight 462 would be appreciated when you have time, thanks", "sentiment": 0 }, { "sentence": "@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?", "sentiment": -1 }, { "sentence": "@SouthwestAir continues to prove to be the best airlines ๐Ÿ’ช", "sentiment": 0 }, { "sentence": "@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!", "sentiment": -1 }, { "sentence": "@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL", "sentiment": -1 }, { "sentence": "@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!", "sentiment": -1 }, { "sentence": "@JetBlue Any EMS window seats on 1099 tomorrow?", "sentiment": 0 }, { "sentence": "@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!", "sentiment": -1 }, { "sentence": "@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E", "sentiment": 0 }, { "sentence": "@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!", "sentiment": 0 }, { "sentence": "@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!", "sentiment": -1 }, { "sentence": "@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items", "sentiment": -1 }, { "sentence": "@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood", "sentiment": 1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFcโ€ Really Jet Blue? Lmao", "sentiment": 0 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16โ€ WTF ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚", "sentiment": 0 }, { "sentence": "@JetBlue btw, her name was Samantha and she won over everyone on the flight", "sentiment": 1 }, { "sentence": "@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?", "sentiment": -1 }, { "sentence": "@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.", "sentiment": -1 }, { "sentence": "@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)", "sentiment": 0 }, { "sentence": "@JetBlue not to get into semantics here but \"by\" means \"within the extent or period of; during\" and it is still technically 2/19 #dictionary", "sentiment": -1 }, { "sentence": "@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.", "sentiment": -1 }, { "sentence": "@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?", "sentiment": 0 }, { "sentence": "@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?", "sentiment": -1 }, { "sentence": "@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.", "sentiment": -1 }, { "sentence": "@USAirways please follow me so I can DM you about something", "sentiment": 0 }, { "sentence": "@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.", "sentiment": -1 }, { "sentence": "@JetBlue thanks", "sentiment": 1 }, { "sentence": "@united Can you transfer my bags too?", "sentiment": -1 }, { "sentence": "@united no apology? Cool.", "sentiment": -1 }, { "sentence": "@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"fly\" united", "sentiment": -1 }, { "sentence": "@VirginAmerica @madbee95 check the website before you go to the airport!", "sentiment": 0 }, { "sentence": "@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH", "sentiment": -1 }, { "sentence": "@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C", "sentiment": 0 }, { "sentence": "@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited", "sentiment": -1 }, { "sentence": "@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.", "sentiment": 0 }, { "sentence": "@united can you get me to okc from Sacramento today. Dfw is now closed", "sentiment": 0 }, { "sentence": "@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?", "sentiment": 0 }, { "sentence": "@AmericanAir why does your customer service line say \"we are experiencing high call volume\" and then spontaneously hangup on the person?", "sentiment": -1 }, { "sentence": "@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch", "sentiment": 0 }, { "sentence": "@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?", "sentiment": 0 }, { "sentence": "@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service", "sentiment": 1 }, { "sentence": "@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?", "sentiment": 1 }, { "sentence": "@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!", "sentiment": -1 }, { "sentence": "@SouthwestAir has the WORST customer service of any airline I've ever flown.", "sentiment": -1 }, { "sentence": "@united can I get some help changing a ticket. 40 minutes on hold and counting....", "sentiment": -1 }, { "sentence": "@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.", "sentiment": -1 }, { "sentence": "@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?", "sentiment": -1 }, { "sentence": "@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25", "sentiment": -1 }, { "sentence": "@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx", "sentiment": -1 }, { "sentence": "@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ๐Ÿ˜๐Ÿ‘Œ", "sentiment": 0 }, { "sentence": "@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!", "sentiment": -1 }, { "sentence": "@AmericanAir yes and I would like a refund.", "sentiment": 0 }, { "sentence": "@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9", "sentiment": 0 }, { "sentence": "@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!", "sentiment": -1 }, { "sentence": "@united JP - DM message who? Can't get a DM through to @united", "sentiment": -1 }, { "sentence": "@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd", "sentiment": 1 }, { "sentence": "@SouthwestAir now our pilots timed out...#getmeoutofhere", "sentiment": -1 }, { "sentence": "@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.", "sentiment": -1 }, { "sentence": "@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do", "sentiment": -1 }, { "sentence": "@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.", "sentiment": -1 }, { "sentence": "@united Anyone there? Did you read my DM?", "sentiment": -1 }, { "sentence": "@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?", "sentiment": 0 }, { "sentence": "@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645", "sentiment": -1 }, { "sentence": "@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy", "sentiment": -1 }, { "sentence": "@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.", "sentiment": -1 }, { "sentence": "@united despite my bag not making it to Newark good informative email tracking updates help!", "sentiment": 1 }, { "sentence": "@united Yes. Luckily I was there.", "sentiment": 0 }, { "sentence": "@JetBlue appreciate the response but already spoke to a MCO and their response was \"There is nothing we can do\" idk if that's what you mean", "sentiment": -1 }, { "sentence": "@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?", "sentiment": -1 }, { "sentence": "@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.", "sentiment": -1 }, { "sentence": "@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was", "sentiment": -1 }, { "sentence": "@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.", "sentiment": -1 }, { "sentence": "@united Iโ€™ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?", "sentiment": -1 }, { "sentence": "@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.", "sentiment": -1 }, { "sentence": "@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?", "sentiment": -1 }, { "sentence": "@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)", "sentiment": 1 }, { "sentence": "@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease", "sentiment": -1 }, { "sentence": "@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.", "sentiment": 0 }, { "sentence": "@USAirways You suck!! Do you even know the meaning of contingency plan?????", "sentiment": -1 }, { "sentence": "@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice", "sentiment": -1 }, { "sentence": "@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm", "sentiment": -1 }, { "sentence": "@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.", "sentiment": -1 }, { "sentence": "@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??", "sentiment": 0 }, { "sentence": "@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!", "sentiment": 1 }, { "sentence": "@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!", "sentiment": -1 }, { "sentence": "@JetBlue Ever consider coming to Memphis? Need some TrueBlue service and fares badly!!", "sentiment": 0 }, { "sentence": "@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937", "sentiment": -1 }, { "sentence": "@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.", "sentiment": -1 }, { "sentence": "@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys", "sentiment": 1 }, { "sentence": "@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS", "sentiment": -1 }, { "sentence": "@USAirways But good luck getting there! Not cool.", "sentiment": 0 }, { "sentence": "@USAirways thank you! You have always been so good to me. I will follow up.", "sentiment": 1 }, { "sentence": "@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm", "sentiment": -1 }, { "sentence": "@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.", "sentiment": -1 }, { "sentence": "@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.", "sentiment": -1 }, { "sentence": "@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t", "sentiment": -1 }, { "sentence": "@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6", "sentiment": -1 }, { "sentence": "@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!", "sentiment": -1 }, { "sentence": "@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight", "sentiment": -1 }, { "sentence": "@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?", "sentiment": -1 }, { "sentence": "@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk", "sentiment": 0 }, { "sentence": "@USAirways Emailed them a week ago and still nothing...", "sentiment": -1 }, { "sentence": "@JetBlue continue button generated a trip to \"plan your trip page\"\nregardless of how far along I was in Flight Booking Problems process\nhint: the end of it", "sentiment": -1 }, { "sentence": "@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim", "sentiment": -1 }, { "sentence": "@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.", "sentiment": -1 }, { "sentence": "@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.", "sentiment": -1 }, { "sentence": "@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?", "sentiment": -1 }, { "sentence": "@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!", "sentiment": -1 }, { "sentence": "@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.", "sentiment": 1 }, { "sentence": "@united Pleased to be a Premier Platinum", "sentiment": 1 }, { "sentence": "Includes @KCIAirport โ€œ@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHilโ€", "sentiment": -1 }, { "sentence": "@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing", "sentiment": 1 }, { "sentence": "@AmericanAir thanks hoping that by wed I can get back to DFW", "sentiment": 1 }, { "sentence": "@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.", "sentiment": 1 }, { "sentence": "@JetBlue Boston gate C12", "sentiment": 0 }, { "sentence": "@USAirways status shows \"delayed\" it was just \"waiting for takeoff\" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD", "sentiment": -1 }, { "sentence": "@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??", "sentiment": -1 }, { "sentence": "@USAirways Does your company see passengers as customers or just $$$?", "sentiment": -1 }, { "sentence": "@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!", "sentiment": -1 }, { "sentence": "@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF", "sentiment": 1 }, { "sentence": "@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.", "sentiment": -1 }, { "sentence": "@JetBlue What a great idea! #cometoAustin", "sentiment": 1 }, { "sentence": "@americanair I finally got someone on the phone so no worries!", "sentiment": -1 }, { "sentence": "@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.", "sentiment": 1 }, { "sentence": "@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable.", "sentiment": -1 }, { "sentence": "@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?", "sentiment": 0 }, { "sentence": "@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d", "sentiment": -1 }, { "sentence": "@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful", "sentiment": -1 }, { "sentence": "@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes", "sentiment": -1 }, { "sentence": "@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer", "sentiment": -1 }, { "sentence": "@united Flight 395. Rolling delay of 1 hour 42 minutes", "sentiment": -1 }, { "sentence": "@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"", "sentiment": 0 }, { "sentence": "@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)", "sentiment": 1 }, { "sentence": "@CatfoodBeerGlue you'll enjoy this. \n\nโ€œ@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURTโ€", "sentiment": 0 }, { "sentence": "@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable โœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธโœˆ๏ธ", "sentiment": 1 }, { "sentence": "@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!", "sentiment": 1 }, { "sentence": "@USAirways 1899. Thanks", "sentiment": 1 }, { "sentence": "@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning", "sentiment": -1 }, { "sentence": "@united Which just speaks to basically the worst designed web system ever.", "sentiment": -1 }, { "sentence": "@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...", "sentiment": -1 }, { "sentence": "@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great", "sentiment": -1 }, { "sentence": "@united can you tell me how to file a claim for clothing that had to be purchased?", "sentiment": -1 }, { "sentence": "@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?", "sentiment": -1 }, { "sentence": "Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.", "sentiment": 1 }, { "sentence": "@JetBlue will do.", "sentiment": 0 }, { "sentence": "@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print", "sentiment": -1 }, { "sentence": "@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.", "sentiment": 1 }, { "sentence": "@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min", "sentiment": -1 }, { "sentence": "@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW", "sentiment": -1 }, { "sentence": "@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?", "sentiment": -1 }, { "sentence": "@AmericanAir another day another grievance with this airline. No customer service", "sentiment": -1 }, { "sentence": "@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!", "sentiment": 1 }, { "sentence": "@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?", "sentiment": -1 }, { "sentence": "@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks", "sentiment": 0 }, { "sentence": "@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....", "sentiment": 0 }, { "sentence": "@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD", "sentiment": -1 }, { "sentence": "@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!", "sentiment": 0 }, { "sentence": "@USAirways Just Cancelled Flight every flight I have why don't you.", "sentiment": -1 }, { "sentence": "@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax", "sentiment": -1 }, { "sentence": "@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip", "sentiment": -1 }, { "sentence": "@united @annricord January 15th.", "sentiment": 0 }, { "sentence": "@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh", "sentiment": 0 }, { "sentence": "@united bad customer service to NYC a few weeks ago. Thinking of moving on", "sentiment": -1 }, { "sentence": "@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.", "sentiment": 1 }, { "sentence": "@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it", "sentiment": -1 }, { "sentence": "@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!", "sentiment": 1 }, { "sentence": "@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.", "sentiment": -1 }, { "sentence": "@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!", "sentiment": -1 }, { "sentence": "@united severely under staffed at Iah.", "sentiment": -1 }, { "sentence": "@USAirways is a joke. Stop losing my luggage!", "sentiment": -1 }, { "sentence": "@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.", "sentiment": -1 }, { "sentence": "@SouthwestAir I got it added thank you! :)", "sentiment": 1 }, { "sentence": "@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated", "sentiment": -1 }, { "sentence": "@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!", "sentiment": -1 }, { "sentence": "@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger", "sentiment": -1 }, { "sentence": "@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.", "sentiment": -1 }, { "sentence": "@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.", "sentiment": -1 }, { "sentence": "@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??", "sentiment": -1 }, { "sentence": "@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)", "sentiment": 0 }, { "sentence": "@AmericanAir Great, thanks. Followed.", "sentiment": 1 }, { "sentence": "@AmericanAir I've just received the ticket. Thank you for your help", "sentiment": 1 }, { "sentence": "@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.", "sentiment": 1 }, { "sentence": "@AmericanAir yes. He's in the next flight", "sentiment": 0 }, { "sentence": "@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.", "sentiment": -1 }, { "sentence": "@JetBlue safety first !! #lovejetblue", "sentiment": 1 }, { "sentence": "@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless", "sentiment": -1 }, { "sentence": "@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put", "sentiment": -1 }, { "sentence": "@USAirways follow/dm please", "sentiment": 0 }, { "sentence": "@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.", "sentiment": -1 }, { "sentence": "@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?", "sentiment": -1 }, { "sentence": "@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them", "sentiment": -1 }, { "sentence": "@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.", "sentiment": -1 }, { "sentence": "@united DM sent", "sentiment": 0 }, { "sentence": "@SouthwestAir When is the last chance to win #DestinationDragon ???", "sentiment": 0 }, { "sentence": "@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop", "sentiment": -1 }, { "sentence": "@JetBlue did you know that suicide is the second leading cause of death among teens 10-24", "sentiment": 0 }, { "sentence": "@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!", "sentiment": 1 }, { "sentence": "@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons", "sentiment": -1 }, { "sentence": "@AmericanAir you have let me down. Seriously. #unhappycustomer", "sentiment": -1 }, { "sentence": "@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!", "sentiment": 1 }, { "sentence": "@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc", "sentiment": -1 }, { "sentence": "@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir been with US Airways since 03, back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.", "sentiment": 0 }, { "sentence": "@united #UnitedAirlines how long will1531 be delayed.", "sentiment": -1 }, { "sentence": "@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate", "sentiment": -1 }, { "sentence": "@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise", "sentiment": -1 }, { "sentence": "@JetBlue thanks for the upgrade๐Ÿ˜‰!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL", "sentiment": 1 }, { "sentence": "@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here", "sentiment": -1 }, { "sentence": "@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.", "sentiment": 0 }, { "sentence": "@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!", "sentiment": -1 }, { "sentence": "@united you'll be hearing from me for sure.", "sentiment": 0 }, { "sentence": "@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.", "sentiment": -1 }, { "sentence": "@USAirways ok thank you we were told ground delay due to snow.", "sentiment": 1 }, { "sentence": "@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?", "sentiment": 0 }, { "sentence": "@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.", "sentiment": 0 }, { "sentence": "@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess", "sentiment": -1 }, { "sentence": "@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA", "sentiment": -1 }, { "sentence": "Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4โ€", "sentiment": -1 }, { "sentence": "Sorry for unfollowing, @JetBlue", "sentiment": -1 }, { "sentence": "@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.", "sentiment": -1 }, { "sentence": "@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.", "sentiment": -1 }, { "sentence": "@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U", "sentiment": -1 }, { "sentence": "@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.", "sentiment": -1 }, { "sentence": "@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee", "sentiment": -1 }, { "sentence": "@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(", "sentiment": -1 }, { "sentence": "@JetBlue yes! Terra blue chips were my favorite. :)", "sentiment": 1 }, { "sentence": "@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock", "sentiment": 1 }, { "sentence": "@united As it always is. Helps to communicate to customers.", "sentiment": -1 }, { "sentence": "@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz", "sentiment": 1 }, { "sentence": "@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!", "sentiment": 0 }, { "sentence": "@AmericanAir Thatโ€™s a rather clunky process. Whoever designed that clearly doesnโ€™t understand e-mail 101.", "sentiment": -1 }, { "sentence": "@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink ๐Ÿ˜•", "sentiment": -1 }, { "sentence": "@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy", "sentiment": 0 }, { "sentence": "@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.", "sentiment": -1 }, { "sentence": "@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup", "sentiment": -1 }, { "sentence": "@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue", "sentiment": -1 }, { "sentence": "@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?", "sentiment": 0 }, { "sentence": "@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?", "sentiment": -1 }, { "sentence": "@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail", "sentiment": -1 }, { "sentence": "@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?", "sentiment": -1 }, { "sentence": "@AmericanAir Thx, someone picked up after 45 minutes", "sentiment": -1 }, { "sentence": "@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was", "sentiment": -1 }, { "sentence": "@JetBlue there's is nothing there because apparently I have to connect them for that to be true.", "sentiment": -1 }, { "sentence": "@SouthwestAir Southwest Airline is THE way to go!", "sentiment": 1 }, { "sentence": "@JetBlue I do follow you!", "sentiment": 0 }, { "sentence": "@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled", "sentiment": -1 }, { "sentence": "@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad", "sentiment": -1 }, { "sentence": "@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!", "sentiment": -1 }, { "sentence": "@united still waiting", "sentiment": -1 }, { "sentence": "@USAirways 2 hours on hold. Still no answer. Horrible.", "sentiment": -1 }, { "sentence": "@VirginAmerica โ€‹ is flying from Love to Austin now. That is most excellent news.", "sentiment": 1 }, { "sentence": "@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.", "sentiment": -1 }, { "sentence": "@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire", "sentiment": -1 }, { "sentence": "@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH", "sentiment": 1 }, { "sentence": "@united yes to more food! Add some gluten free options while you're at it", "sentiment": 1 }, { "sentence": "@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!", "sentiment": 1 }, { "sentence": "@JetBlue Thank you. Fingers crossed.", "sentiment": 1 }, { "sentence": "@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.", "sentiment": -1 }, { "sentence": "@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!", "sentiment": -1 }, { "sentence": "@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™", "sentiment": 1 }, { "sentence": "@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.", "sentiment": -1 }, { "sentence": "@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER", "sentiment": 1 }, { "sentence": "@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?", "sentiment": -1 }, { "sentence": "@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site", "sentiment": 0 }, { "sentence": "@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa", "sentiment": 1 }, { "sentence": "@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpcโ€ this happened", "sentiment": 0 }, { "sentence": "@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.", "sentiment": 1 }, { "sentence": "@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!", "sentiment": -1 }, { "sentence": "@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf", "sentiment": -1 }, { "sentence": "@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk", "sentiment": -1 }, { "sentence": "@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.", "sentiment": -1 }, { "sentence": "@VirginAmerica ...Please come to Minneapolis St. Paul!", "sentiment": 0 }, { "sentence": "@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP", "sentiment": 0 }, { "sentence": "@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?", "sentiment": -1 }, { "sentence": "@SouthwestAir de-icing is important!", "sentiment": 1 }, { "sentence": "@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!", "sentiment": 0 }, { "sentence": "@JetBlue can you share where it is coming from?", "sentiment": 0 }, { "sentence": "@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!", "sentiment": -1 }, { "sentence": "@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal", "sentiment": -1 }, { "sentence": "@AmericanAir anything you can do?", "sentiment": 0 }, { "sentence": "@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A", "sentiment": 0 }, { "sentence": "@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?", "sentiment": 0 }, { "sentence": "@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.", "sentiment": 0 }, { "sentence": "@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon", "sentiment": 0 }, { "sentence": "@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?", "sentiment": -1 }, { "sentence": "@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?", "sentiment": -1 }, { "sentence": "@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.", "sentiment": 0 }, { "sentence": "@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!", "sentiment": 1 }, { "sentence": "@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...", "sentiment": -1 }, { "sentence": "@united 1 refused boarding with Nexus. nexus confirmed she should not be refused", "sentiment": -1 }, { "sentence": "@SouthwestAir i like to see if i can change flight plz help thx", "sentiment": 0 }, { "sentence": "@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. ๐Ÿ™…๐Ÿ™…๐Ÿ™…", "sentiment": 1 }, { "sentence": "@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!", "sentiment": -1 }, { "sentence": "@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)", "sentiment": -1 }, { "sentence": "@united what did you do with my seat. International connection. Seriously?", "sentiment": -1 }, { "sentence": "@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)", "sentiment": 1 }, { "sentence": "@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.", "sentiment": -1 }, { "sentence": "@AmericanAir work would be much better with my lesson plans and music for my classes today.", "sentiment": -1 }, { "sentence": "@AmericanAir I have a couple questions for you, if youโ€™re available for PM?", "sentiment": 0 }, { "sentence": "@SouthwestAir done. Sorry, I thought I was already.", "sentiment": 0 }, { "sentence": "@USAirways me too!", "sentiment": 1 }, { "sentence": "@united Looks like they came through. Thanks again for the help.", "sentiment": 1 }, { "sentence": "@AmericanAir you Cancelled Flightled my flight due to \"weather\" when others are flying out just fine. No compensation, no resolution. Incompetent.", "sentiment": -1 }, { "sentence": "@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want", "sentiment": -1 }, { "sentence": "@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!", "sentiment": -1 }, { "sentence": "@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.", "sentiment": -1 }, { "sentence": "@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?", "sentiment": 0 }, { "sentence": "@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!", "sentiment": -1 }, { "sentence": "@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.", "sentiment": -1 }, { "sentence": "@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.", "sentiment": -1 }, { "sentence": "@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.", "sentiment": -1 }, { "sentence": "@united Yes. About an hour after landing.", "sentiment": 0 }, { "sentence": "@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still \"on time\" http://t.co/k0MHZrJF6e", "sentiment": -1 }, { "sentence": "@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating", "sentiment": -1 }, { "sentence": "@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you.", "sentiment": -1 }, { "sentence": "@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.", "sentiment": 1 }, { "sentence": "@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals", "sentiment": -1 }, { "sentence": "@USAirways They were breathing very heavily. but were super helpful. Thank you.", "sentiment": 1 }, { "sentence": "@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.", "sentiment": -1 }, { "sentence": "@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.", "sentiment": -1 }, { "sentence": "@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2", "sentiment": -1 }, { "sentence": "@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S", "sentiment": 1 }, { "sentence": "@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT", "sentiment": -1 }, { "sentence": "@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!", "sentiment": -1 }, { "sentence": "@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.", "sentiment": -1 }, { "sentence": "@united maybe on my return trip ๐Ÿ‘", "sentiment": 1 }, { "sentence": "@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. ๐Ÿ˜‚๐Ÿ’", "sentiment": -1 }, { "sentence": "@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend ๐Ÿ˜ฌ", "sentiment": 0 }, { "sentence": "@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice", "sentiment": 1 }, { "sentence": "@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.", "sentiment": -1 }, { "sentence": "@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv", "sentiment": 1 }, { "sentence": "@SouthwestAir have sent you a DM with the details. Thanks!", "sentiment": 1 }, { "sentence": "@USAirways Has To Be THE WORST Airline Of All Time๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก", "sentiment": -1 }, { "sentence": "@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.", "sentiment": 1 }, { "sentence": "@AmericanAir mission accomplished today, Thank you!", "sentiment": 1 }, { "sentence": "@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!", "sentiment": -1 }, { "sentence": "@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.", "sentiment": -1 }, { "sentence": "@USAirways any update on this flight?It's more than three hours delayed. Thank you.", "sentiment": -1 }, { "sentence": "@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.", "sentiment": -1 }, { "sentence": "@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx", "sentiment": 0 }, { "sentence": "@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.", "sentiment": -1 }, { "sentence": "@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous", "sentiment": -1 }, { "sentence": "@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.", "sentiment": 0 }, { "sentence": "@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.", "sentiment": -1 }, { "sentence": "No they didn't -.- โ€œ@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmqโ€", "sentiment": 0 }, { "sentence": "@JetBlue Perhaps you need to start recruiting @msbgu ;)", "sentiment": 0 }, { "sentence": "Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU", "sentiment": 0 }, { "sentence": "@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours", "sentiment": -1 }, { "sentence": "@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)", "sentiment": -1 }, { "sentence": "@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?", "sentiment": 0 }, { "sentence": "@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.", "sentiment": -1 }, { "sentence": "@united 25 min hold has now progressed to over an hour...919-675-0985", "sentiment": -1 }, { "sentence": "@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.", "sentiment": -1 }, { "sentence": "@JetBlue I am But Your customer service is Brutal.", "sentiment": -1 }, { "sentence": "@SouthwestAir DM sent. Thank you.", "sentiment": 1 }, { "sentence": "@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!", "sentiment": 1 }, { "sentence": "@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!", "sentiment": -1 }, { "sentence": "@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife", "sentiment": 0 }, { "sentence": "@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable", "sentiment": -1 }, { "sentence": "@JetBlue thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir can I redeem AAdavantage miles on LAN flights?", "sentiment": 0 }, { "sentence": "@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!", "sentiment": -1 }, { "sentence": "@AmericanAir We all did! Skipper's walk-around too :(", "sentiment": -1 }, { "sentence": "@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault", "sentiment": -1 }, { "sentence": "@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh", "sentiment": -1 }, { "sentence": "@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome", "sentiment": -1 }, { "sentence": "@USAirways your app is bad, and you should feel bad.", "sentiment": -1 }, { "sentence": "@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?", "sentiment": -1 }, { "sentence": "@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP", "sentiment": -1 }, { "sentence": "@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever", "sentiment": -1 }, { "sentence": "@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet? I will have a tight connection out of clt to mco.", "sentiment": 0 }, { "sentence": "@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.", "sentiment": -1 }, { "sentence": "@united and a husband.", "sentiment": 0 }, { "sentence": "@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND", "sentiment": -1 }, { "sentence": "@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M", "sentiment": -1 }, { "sentence": "@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go", "sentiment": -1 }, { "sentence": "@JetBlue mechanical failure isn't Boston' fault.", "sentiment": -1 }, { "sentence": "@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.", "sentiment": -1 }, { "sentence": "@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous", "sentiment": -1 }, { "sentence": "@AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc", "sentiment": 0 }, { "sentence": "@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.", "sentiment": -1 }, { "sentence": "@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?", "sentiment": 0 }, { "sentence": "@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a \"no show\"", "sentiment": -1 }, { "sentence": "@USAirways and that you can choose the same seat for free after clicking 100 buttons.", "sentiment": 0 }, { "sentence": "@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.", "sentiment": -1 }, { "sentence": "@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?", "sentiment": -1 }, { "sentence": "@JetBlue actually flight 1089 not 1098", "sentiment": 0 }, { "sentence": "@united Thanks for the upgrade- please try to get my company to approve more business class travel.", "sentiment": 1 }, { "sentence": "@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?", "sentiment": 0 }, { "sentence": "@united treats service members like crap never flying again with them #UnitedAirlines @CNN", "sentiment": -1 }, { "sentence": "@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help", "sentiment": -1 }, { "sentence": "STOP THIS โ€œ@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOnโ€", "sentiment": -1 }, { "sentence": "@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines", "sentiment": -1 }, { "sentence": "@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!", "sentiment": -1 }, { "sentence": "@USAirways it a change fee request from a month ago. after one hour on phone with your team, Iโ€™m told 120 day backlog. Awful.", "sentiment": -1 }, { "sentence": "@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days", "sentiment": -1 }, { "sentence": "@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..", "sentiment": -1 }, { "sentence": "@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!", "sentiment": 0 }, { "sentence": "@JetBlue all day", "sentiment": -1 }, { "sentence": "@united +the plane.", "sentiment": 0 }, { "sentence": "@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.", "sentiment": 0 }, { "sentence": "@USAirways I've been on hold for 30 minutes and counting. #unacceptable", "sentiment": -1 }, { "sentence": "@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.", "sentiment": -1 }, { "sentence": "@SouthwestAir Great job with the Passbook integration! Itโ€™ll really help streamline the commute to San Fran! ๐Ÿ˜Šโ˜•๐Ÿ“ฒโœˆ", "sentiment": 1 }, { "sentence": "@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...", "sentiment": -1 }, { "sentence": "@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??", "sentiment": -1 }, { "sentence": "@united now arrives LAX @ 8:03 am", "sentiment": 0 }, { "sentence": "@SouthwestAir thanks, but they told him he couldnโ€™t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now", "sentiment": -1 }, { "sentence": "@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?", "sentiment": -1 }, { "sentence": "@united Yes but unbelievable. Should have a free fare lock", "sentiment": -1 }, { "sentence": "@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!", "sentiment": 1 }, { "sentence": "@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit", "sentiment": -1 }, { "sentence": "@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets", "sentiment": 1 }, { "sentence": "@AmericanAir Will 2396 be Cancelled Flightled tonight?", "sentiment": 0 }, { "sentence": "@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218", "sentiment": -1 }, { "sentence": "@SouthwestAir Does anyone ever answer your phone? #poor", "sentiment": -1 }, { "sentence": "@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0", "sentiment": 0 }, { "sentence": "@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing", "sentiment": -1 }, { "sentence": "@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(", "sentiment": 0 }, { "sentence": "@USAirways can you DM me please?", "sentiment": 0 }, { "sentence": "@united your worker told us not to call because we'd be talking to someone in Thailand...", "sentiment": -1 }, { "sentence": "@united finally made it to rep, who solved my problem.", "sentiment": 1 }, { "sentence": "@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers", "sentiment": -1 }, { "sentence": "@AmericanAir can you?", "sentiment": -1 }, { "sentence": "@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.", "sentiment": -1 }, { "sentence": "@united DM sent. Thanks so much for the strong customer service!!", "sentiment": 1 }, { "sentence": "@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?", "sentiment": 0 }, { "sentence": "@united yes, after this awful weather it appears I can get home", "sentiment": 0 }, { "sentence": "@AmericanAir These are some awesome photos. Thanks for sharing! ๐Ÿ˜", "sentiment": 1 }, { "sentence": "@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline", "sentiment": -1 }, { "sentence": "@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight", "sentiment": 1 }, { "sentence": "@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot", "sentiment": -1 }, { "sentence": "@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?", "sentiment": 0 }, { "sentence": "@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay", "sentiment": -1 }, { "sentence": "@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts?", "sentiment": -1 }, { "sentence": "@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ๐Ÿ‘", "sentiment": 1 }, { "sentence": "@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(", "sentiment": -1 }, { "sentence": "@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.", "sentiment": -1 }, { "sentence": "@SouthwestAir booked our flights this morning. Can't wait to move about the country.", "sentiment": 0 }, { "sentence": "@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry", "sentiment": -1 }, { "sentence": "@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to \"weather\", while other flights were still landing at DFW", "sentiment": -1 }, { "sentence": "@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue", "sentiment": 1 }, { "sentence": "@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?", "sentiment": -1 }, { "sentence": "@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.", "sentiment": 1 }, { "sentence": "@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.", "sentiment": -1 }, { "sentence": "โ€œ@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CPโ€done thx", "sentiment": 0 }, { "sentence": "@SouthwestAir Awesome - thanks!", "sentiment": 1 }, { "sentence": "@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany", "sentiment": 0 }, { "sentence": "@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.", "sentiment": -1 }, { "sentence": "@AmericanAir thank you. They are processing my refund.", "sentiment": 1 }, { "sentence": "@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!", "sentiment": -1 }, { "sentence": "@united call wait times are over 20 minutes and airport wait times are longer", "sentiment": -1 }, { "sentence": "@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??", "sentiment": -1 }, { "sentence": "Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!", "sentiment": 1 }, { "sentence": "@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS", "sentiment": -1 }, { "sentence": "@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed", "sentiment": -1 }, { "sentence": "@united the person is currently bettween gates 71A and 73 in LAX", "sentiment": 0 }, { "sentence": "@united follow me please this airline is beautifull โ™ฅ", "sentiment": 1 }, { "sentence": "@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ๐Ÿ˜ข", "sentiment": -1 }, { "sentence": "@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.", "sentiment": 0 }, { "sentence": "@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap", "sentiment": -1 }, { "sentence": "@USAirways very embarrassing.", "sentiment": -1 }, { "sentence": "@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.", "sentiment": -1 }, { "sentence": "@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.", "sentiment": 0 }, { "sentence": "@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.", "sentiment": -1 }, { "sentence": "@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.", "sentiment": -1 }, { "sentence": "@united, if you mean beyond opaque \"maintenance issues\", yes, that would be basic in customer service which your EWR staff can't manage.", "sentiment": -1 }, { "sentence": "@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place", "sentiment": 0 }, { "sentence": "@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays", "sentiment": 1 }, { "sentence": "@USAirways btw, not upset at usaiways, promise.", "sentiment": 0 }, { "sentence": "@JetBlue I hope so because I fly very often and would hate to change airlines.", "sentiment": 0 }, { "sentence": "@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?", "sentiment": -1 }, { "sentence": "@AmericanAir why do you continually play the \"according to federal regulations\" every 58 seconds. I could see if you had quicker service...", "sentiment": -1 }, { "sentence": "@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere", "sentiment": 1 }, { "sentence": "@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!", "sentiment": -1 }, { "sentence": "@JetBlue sent :-) curious to see what kind of comp we get.", "sentiment": 1 }, { "sentence": "@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio", "sentiment": 0 }, { "sentence": "@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9", "sentiment": -1 }, { "sentence": "@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.", "sentiment": -1 }, { "sentence": "@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice", "sentiment": -1 }, { "sentence": "@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?", "sentiment": -1 }, { "sentence": "@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh", "sentiment": 0 }, { "sentence": "@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?", "sentiment": -1 }, { "sentence": "@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice", "sentiment": -1 }, { "sentence": "@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because \"ramp was broken.\" No other ramps in Charlotte??", "sentiment": -1 }, { "sentence": "@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx", "sentiment": 0 }, { "sentence": "@USAirways I am a UK citizen. Is there a UK number I could try?", "sentiment": 0 }, { "sentence": "@SouthwestAir yes, please #companionpass", "sentiment": 0 }, { "sentence": "@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.", "sentiment": -1 }, { "sentence": "@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection", "sentiment": 0 }, { "sentence": "@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!", "sentiment": -1 }, { "sentence": "@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.", "sentiment": -1 }, { "sentence": "@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing", "sentiment": 1 }, { "sentence": "@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!", "sentiment": -1 }, { "sentence": "@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.", "sentiment": -1 }, { "sentence": "@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?", "sentiment": 0 }, { "sentence": "@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through", "sentiment": -1 }, { "sentence": "@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.", "sentiment": -1 }, { "sentence": "@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!", "sentiment": -1 }, { "sentence": "@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?", "sentiment": -1 }, { "sentence": "@united still sitting here waiting for a plane....4 hours wasted", "sentiment": -1 }, { "sentence": "@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.", "sentiment": -1 }, { "sentence": "@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN", "sentiment": 1 }, { "sentence": "@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)", "sentiment": -1 }, { "sentence": ".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.", "sentiment": 0 }, { "sentence": "@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!", "sentiment": -1 }, { "sentence": "@USAirways did a pre schooler develop your app? The thing crashes every single time.", "sentiment": -1 }, { "sentence": ".@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.", "sentiment": -1 }, { "sentence": "@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.", "sentiment": 1 }, { "sentence": "@JetBlue thanks bae", "sentiment": 0 }, { "sentence": "@AmericanAir flight number #2386", "sentiment": 0 }, { "sentence": "@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(", "sentiment": -1 }, { "sentence": "@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)", "sentiment": 1 }, { "sentence": "@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!", "sentiment": -1 }, { "sentence": "@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?", "sentiment": -1 }, { "sentence": "@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??", "sentiment": -1 }, { "sentence": "@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.", "sentiment": -1 }, { "sentence": "@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ๐Ÿ˜„", "sentiment": 1 }, { "sentence": "@AmericanAir why thank you!! Yayayay!!", "sentiment": 1 }, { "sentence": "@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM", "sentiment": -1 }, { "sentence": "@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her", "sentiment": 1 }, { "sentence": "@USAirways offloading the plane?!?!?! This is ridiculous!!!!", "sentiment": -1 }, { "sentence": "@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.", "sentiment": -1 }, { "sentence": "@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!", "sentiment": 1 }, { "sentence": "@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it", "sentiment": 0 }, { "sentence": "@JetBlue why bro", "sentiment": 0 }, { "sentence": "@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston", "sentiment": -1 }, { "sentence": "@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?", "sentiment": -1 }, { "sentence": "@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back", "sentiment": -1 }, { "sentence": "@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2", "sentiment": 0 }, { "sentence": "@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?", "sentiment": -1 }, { "sentence": "@united Very good flight, thank you!", "sentiment": 1 }, { "sentence": "@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!", "sentiment": -1 }, { "sentence": "@united I'm a UA 1k. I think it's @iamtedking who was looking for help", "sentiment": 0 }, { "sentence": "@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm", "sentiment": 0 }, { "sentence": "@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.", "sentiment": -1 }, { "sentence": "@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos.", "sentiment": 1 }, { "sentence": "@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...", "sentiment": -1 }, { "sentence": "@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!", "sentiment": -1 }, { "sentence": "@JetBlue I can't wait to hear back from you regarding the internship opportunity! ๐Ÿ˜Š", "sentiment": 1 }, { "sentence": "@SouthwestAir has the worst customer service on earth. Will never fly that airline again.", "sentiment": -1 }, { "sentence": "@USAirways @CLTDouglas slowest baggage claim ever", "sentiment": -1 }, { "sentence": "@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService", "sentiment": -1 }, { "sentence": "@USAirways new tag line \"but we got you there alive!\"", "sentiment": -1 }, { "sentence": "@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day", "sentiment": -1 }, { "sentence": "@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...", "sentiment": 0 }, { "sentence": "@JetBlue that's not a answer!", "sentiment": -1 }, { "sentence": "@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!", "sentiment": -1 }, { "sentence": "@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.", "sentiment": -1 }, { "sentence": "@JetBlue I like \" Follow @JetBlue \"", "sentiment": 1 }, { "sentence": "@USAirways oh they saw it and said nothing.", "sentiment": 0 }, { "sentence": "@JetBlue I have a disabled seat in row 6 do I get to board earlier?", "sentiment": 0 }, { "sentence": "@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!", "sentiment": 1 }, { "sentence": "@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!", "sentiment": -1 }, { "sentence": "@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.", "sentiment": -1 }, { "sentence": "@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie", "sentiment": 1 }, { "sentence": "@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY", "sentiment": -1 }, { "sentence": "@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.", "sentiment": -1 }, { "sentence": "@JetBlue we are delayed, until he arrives", "sentiment": -1 }, { "sentence": "@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!", "sentiment": 1 }, { "sentence": "@JetBlue huge fan of great brands and people doing great thingsโ€ฆ you guys rock happy to share the love!", "sentiment": 1 }, { "sentence": "@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!", "sentiment": 1 }, { "sentence": "@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!", "sentiment": 1 }, { "sentence": "@AmericanAir thanks ๐Ÿ˜ฉ. idk if it still Late Flight but I hope I get it tonight ๐Ÿ˜ญ", "sentiment": 1 }, { "sentence": "@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets", "sentiment": -1 }, { "sentence": "@USAirways it's vegas baby who doesn't have a good time in vegas lol", "sentiment": 0 }, { "sentence": "@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today", "sentiment": -1 }, { "sentence": "@AmericanAir @SouthwestAir โ€” Y'all will like this one. http://t.co/hF8aJZ4ffl", "sentiment": 0 }, { "sentence": "@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg", "sentiment": -1 }, { "sentence": "@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying", "sentiment": -1 }, { "sentence": "@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail", "sentiment": -1 }, { "sentence": "@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!", "sentiment": -1 }, { "sentence": "@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?", "sentiment": -1 }, { "sentence": "@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4", "sentiment": 0 }, { "sentence": "@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?", "sentiment": -1 }, { "sentence": "@USAirways looks like our bag has been rescued. Thanks!", "sentiment": 1 }, { "sentence": "@united do you have an e-mail address I can write my account to? Might be less likely to disappear", "sentiment": 0 }, { "sentence": "@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.", "sentiment": 0 }, { "sentence": "@united for the record- Rozana at Newark was lovely and helpful. #choosekind", "sentiment": 1 }, { "sentence": "@VirginAmerica no A's channel this year?", "sentiment": 0 }, { "sentence": "@USAirways Thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir I had to pay extra $$ cos that flight was \"no longer available\" just because it wouldn't accept my US Card for a 1 way into NYC", "sentiment": -1 }, { "sentence": "@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.", "sentiment": -1 }, { "sentence": "@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..", "sentiment": -1 }, { "sentence": "@united is there a referral program for the Milageplus explorer card?", "sentiment": 0 }, { "sentence": "@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.", "sentiment": -1 }, { "sentence": "@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers", "sentiment": -1 }, { "sentence": "@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious", "sentiment": -1 }, { "sentence": "@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.", "sentiment": -1 }, { "sentence": "@SouthwestAir Also, will Southwest have any other specials like the one they are running now?", "sentiment": 0 }, { "sentence": "@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.", "sentiment": -1 }, { "sentence": "@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch", "sentiment": -1 }, { "sentence": "@AmericanAir You can't even get someone on the phone. Great story for the media.", "sentiment": -1 }, { "sentence": "@united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv", "sentiment": 0 }, { "sentence": "@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.", "sentiment": -1 }, { "sentence": "@JetBlue really caring??", "sentiment": 0 }, { "sentence": "Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til \"U\" are the only \"U\" in the sky. #NewAmericanStinks", "sentiment": 0 }, { "sentence": "@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7", "sentiment": -1 }, { "sentence": "@JetBlue Awesome! Thank you! ;)", "sentiment": 1 }, { "sentence": "@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!", "sentiment": -1 }, { "sentence": "@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...", "sentiment": -1 }, { "sentence": "@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!", "sentiment": -1 }, { "sentence": "@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.", "sentiment": -1 }, { "sentence": "@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali", "sentiment": -1 }, { "sentence": "@united They inquire and then do nothing about it...pretend theyโ€™re interested. Responded to your DM and no response back...", "sentiment": -1 }, { "sentence": "@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...", "sentiment": -1 }, { "sentence": "@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!", "sentiment": -1 }, { "sentence": "@JetBlue I digg it!", "sentiment": 0 }, { "sentence": "@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating", "sentiment": -1 }, { "sentence": "@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?", "sentiment": 0 }, { "sentence": "@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.", "sentiment": -1 }, { "sentence": "@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12", "sentiment": -1 }, { "sentence": "@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.", "sentiment": -1 }, { "sentence": "@JetBlue thanks but still annoying. Especially if I miss my flight. ๐Ÿ˜‰ Can I tweet at the TSA??", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaaโ€ #foh", "sentiment": 0 }, { "sentence": "@AmericanAir @lpalumbo what weather sun is out", "sentiment": -1 }, { "sentence": "@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!", "sentiment": 1 }, { "sentence": "@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp", "sentiment": 0 }, { "sentence": "@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!", "sentiment": -1 }, { "sentence": "@united worst service ever ๐Ÿ˜ˆ", "sentiment": -1 }, { "sentence": "@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3", "sentiment": 0 }, { "sentence": "@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!", "sentiment": 0 }, { "sentence": "@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC", "sentiment": -1 }, { "sentence": "@VirginAmerica @SSal thanks!", "sentiment": 1 }, { "sentence": "@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.", "sentiment": -1 }, { "sentence": "@AmericanAir #2298. Everyone else was outstanding.", "sentiment": -1 }, { "sentence": "@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX", "sentiment": -1 }, { "sentence": "@united hi -- @united was. Thank you!", "sentiment": 0 }, { "sentence": "@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!", "sentiment": 0 }, { "sentence": "@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines", "sentiment": -1 }, { "sentence": "@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids", "sentiment": 0 }, { "sentence": "@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!", "sentiment": -1 }, { "sentence": "Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma", "sentiment": -1 }, { "sentence": "@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.", "sentiment": -1 }, { "sentence": "@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?", "sentiment": 0 }, { "sentence": "@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!", "sentiment": -1 }, { "sentence": "@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?", "sentiment": -1 }, { "sentence": "@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks", "sentiment": -1 }, { "sentence": "@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?", "sentiment": 0 }, { "sentence": "@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up", "sentiment": -1 }, { "sentence": "@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.", "sentiment": -1 }, { "sentence": ".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER", "sentiment": -1 }, { "sentence": "@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy", "sentiment": -1 }, { "sentence": "@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins", "sentiment": -1 }, { "sentence": "@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.", "sentiment": -1 }, { "sentence": "@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I", "sentiment": 0 }, { "sentence": "@SouthwestAir please expedite missing bag claim #3526665682. Thanks!", "sentiment": 0 }, { "sentence": "@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO", "sentiment": -1 }, { "sentence": "@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?", "sentiment": -1 }, { "sentence": "@JetBlue thanks...", "sentiment": 1 }, { "sentence": "@united sent DM's", "sentiment": 0 }, { "sentence": "@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats", "sentiment": -1 }, { "sentence": "@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways ๐Ÿ’", "sentiment": -1 }, { "sentence": "@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.", "sentiment": -1 }, { "sentence": "@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy", "sentiment": -1 }, { "sentence": "@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?", "sentiment": 0 }, { "sentence": "@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J", "sentiment": 1 }, { "sentence": "@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.", "sentiment": -1 }, { "sentence": "@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations", "sentiment": 1 }, { "sentence": "@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me", "sentiment": -1 }, { "sentence": "You don't have to do this โ€œ@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUiโ€", "sentiment": 0 }, { "sentence": "@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?", "sentiment": -1 }, { "sentence": "@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? Whatโ€™s up?", "sentiment": -1 }, { "sentence": "@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work ๐Ÿ˜Š", "sentiment": 1 }, { "sentence": "See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.โ€ Me and JetBlue are #BFF ๐Ÿ™", "sentiment": 1 }, { "sentence": "@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?", "sentiment": -1 }, { "sentence": "@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.", "sentiment": 0 }, { "sentence": "@United What's your phone number? Customer service question.", "sentiment": 0 }, { "sentence": "@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?", "sentiment": 0 }, { "sentence": "@united missing this wedding because of these delays would not be cool", "sentiment": -1 }, { "sentence": "@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.", "sentiment": -1 }, { "sentence": "@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?", "sentiment": -1 }, { "sentence": "@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :(", "sentiment": -1 }, { "sentence": "@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days", "sentiment": -1 }, { "sentence": "@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!", "sentiment": -1 }, { "sentence": "@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help๐Ÿ˜\n๐Ÿ’—๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ’—๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ’—\n๐ŸŽ€๐ŸŒ๐ŸŽ€ http://t.co/UJfS9Zi6kd", "sentiment": 0 }, { "sentence": "@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?", "sentiment": -1 }, { "sentence": "@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!", "sentiment": -1 }, { "sentence": "@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.", "sentiment": 1 }, { "sentence": "@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.", "sentiment": -1 }, { "sentence": "@jetblue terrible landing on 915", "sentiment": -1 }, { "sentence": "@AmericanAir 24 hours on the AirPort", "sentiment": -1 }, { "sentence": "@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.", "sentiment": -1 }, { "sentence": "@united ok. I just submitted. Thanks for the opportunity to give feedback.", "sentiment": 1 }, { "sentence": "@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?", "sentiment": -1 }, { "sentence": "@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911", "sentiment": 1 }, { "sentence": "@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta", "sentiment": -1 }, { "sentence": "His name is Enzo ๐Ÿ˜Š RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg", "sentiment": 0 }, { "sentence": "@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?", "sentiment": 0 }, { "sentence": "@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?", "sentiment": -1 }, { "sentence": "@JetBlue not cool to announce a flight \"delay\" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help.", "sentiment": -1 }, { "sentence": "@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails", "sentiment": 1 }, { "sentence": "@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.", "sentiment": -1 }, { "sentence": "@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.", "sentiment": 1 }, { "sentence": "@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?", "sentiment": -1 }, { "sentence": "@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.", "sentiment": 1 }, { "sentence": "@AmericanAir you put a sour taste on this customerโ€™s vacation. it was joke watching those โ€œwe care thanks for choosing usโ€ videos", "sentiment": -1 }, { "sentence": "@USAirways should look into better serviceโœŒ๏ธ", "sentiment": -1 }, { "sentence": "@SouthwestAir Thank you! #thankful #feelingtheluv", "sentiment": 1 }, { "sentence": "@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2", "sentiment": -1 }, { "sentence": "@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers", "sentiment": -1 }, { "sentence": "@JetBlue nope. Currently sitting at my gate.", "sentiment": 0 }, { "sentence": "@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers", "sentiment": -1 }, { "sentence": "@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight", "sentiment": -1 }, { "sentence": "@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United", "sentiment": -1 }, { "sentence": "@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.", "sentiment": -1 }, { "sentence": "@SouthwestAir still waiting. Just hit one hour.", "sentiment": -1 }, { "sentence": "@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?", "sentiment": -1 }, { "sentence": "@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage", "sentiment": 0 }, { "sentence": "@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas", "sentiment": -1 }, { "sentence": "@AmericanAir Absolutely!", "sentiment": 1 }, { "sentence": "@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai", "sentiment": 1 }, { "sentence": "@SouthwestAir How's life @ the NOC?", "sentiment": 0 }, { "sentence": "@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired", "sentiment": -1 }, { "sentence": "@JetBlue there is no supervisor available, so they couldn't do anything.", "sentiment": -1 }, { "sentence": "@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to", "sentiment": -1 }, { "sentence": "@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?", "sentiment": -1 }, { "sentence": "@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.", "sentiment": -1 }, { "sentence": "@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue", "sentiment": -1 }, { "sentence": "@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.", "sentiment": -1 }, { "sentence": "@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl", "sentiment": 0 }, { "sentence": "@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?", "sentiment": -1 }, { "sentence": "@united dm these nuts", "sentiment": 0 }, { "sentence": "@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.", "sentiment": -1 }, { "sentence": "@USAirways My last flight was Cancelled Flightled and I'm very disappointed.", "sentiment": -1 }, { "sentence": "โ€œ@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqyโ€ @asarco_ES_ar ? ๐Ÿ™‰", "sentiment": 0 }, { "sentence": "@VirginAmerica What @dhepburn said.", "sentiment": 0 }, { "sentence": "@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?", "sentiment": -1 }, { "sentence": "@AmericanAir I understand that, but I'm not even being put on hold - it says \"try again Late Flightr, goodbye\".", "sentiment": -1 }, { "sentence": "@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook", "sentiment": -1 }, { "sentence": "@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly", "sentiment": -1 }, { "sentence": "@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW", "sentiment": 1 }, { "sentence": "@SouthwestAir oh my gosh! Going to dm you now! Thank you!", "sentiment": 1 }, { "sentence": "@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?", "sentiment": -1 }, { "sentence": "@JetBlue Thank you guys! Brilliant customer service", "sentiment": 1 }, { "sentence": "@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.", "sentiment": -1 }, { "sentence": "@USAirways anyone there to help? Still on hold...", "sentiment": -1 }, { "sentence": "@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?", "sentiment": 0 }, { "sentence": "@SouthwestAir I need your help but no one will pick up the phone.", "sentiment": -1 }, { "sentence": "@united I had one interview I was the last person what does that mean?", "sentiment": -1 }, { "sentence": "@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?", "sentiment": 0 }, { "sentence": "@SouthwestAir Can I book a flight on my own and get reimbursed by you?", "sentiment": 0 }, { "sentence": "@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on", "sentiment": -1 }, { "sentence": "@SouthwestAir please PM me the number where I can lodge formal complaints. Thx", "sentiment": -1 }, { "sentence": "@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help", "sentiment": -1 }, { "sentence": "@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue", "sentiment": -1 }, { "sentence": "@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.", "sentiment": -1 }, { "sentence": "@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.", "sentiment": -1 }, { "sentence": "@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable", "sentiment": -1 }, { "sentence": "@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.", "sentiment": 0 }, { "sentence": "@VirginAmerica @ladygaga @carrieunderwood All were entertaining", "sentiment": 0 }, { "sentence": "@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?", "sentiment": -1 }, { "sentence": "@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu", "sentiment": 0 }, { "sentence": "@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL", "sentiment": -1 }, { "sentence": "@USAirways how does one downgrade a flight?", "sentiment": 0 }, { "sentence": "@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?", "sentiment": -1 }, { "sentence": "@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU", "sentiment": 0 }, { "sentence": "@USAirways 45 minutes and moved two feet in BZE. ๐Ÿ‘Ž http://t.co/AwGjkjIIac", "sentiment": -1 }, { "sentence": "@VirginAmerica - amazing customer service, again! ๐Ÿ’•๐Ÿ’• RaeAnn in SF - she's the best! #customerservice #virginamerica #flying", "sentiment": 1 }, { "sentence": "@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo", "sentiment": -1 }, { "sentence": "@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx", "sentiment": 1 }, { "sentence": "@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired", "sentiment": 1 }, { "sentence": ".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.", "sentiment": -1 }, { "sentence": "@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying", "sentiment": -1 }, { "sentence": "@AmericanAir Always love opening the upgrade email.", "sentiment": 1 }, { "sentence": "@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.", "sentiment": -1 }, { "sentence": "@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC", "sentiment": -1 }, { "sentence": "@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad", "sentiment": -1 }, { "sentence": "@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup", "sentiment": -1 }, { "sentence": "@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ๐Ÿ’”๐Ÿ˜ช", "sentiment": -1 }, { "sentence": "@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.", "sentiment": -1 }, { "sentence": "@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient", "sentiment": -1 }, { "sentence": "@AmericanAir nothing, you have done enough.", "sentiment": -1 }, { "sentence": "@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.", "sentiment": 0 }, { "sentence": "@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy", "sentiment": 0 }, { "sentence": "@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.", "sentiment": -1 }, { "sentence": "@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.", "sentiment": -1 }, { "sentence": "@AmericanAir what's the status of flights for Tuesday out of Dallas??", "sentiment": 0 }, { "sentence": "@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?", "sentiment": 0 }, { "sentence": "@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime", "sentiment": -1 }, { "sentence": "@AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?", "sentiment": 0 }, { "sentence": "@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http://t.co/eWXwXiDTfX", "sentiment": 0 }, { "sentence": "@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.", "sentiment": -1 }, { "sentence": "@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?", "sentiment": -1 }, { "sentence": "@united thank you. Been trying for two days to set this up.", "sentiment": 1 }, { "sentence": "@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane", "sentiment": -1 }, { "sentence": "@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!", "sentiment": -1 }, { "sentence": "@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL", "sentiment": -1 }, { "sentence": "@JetBlue thanks so much!", "sentiment": 1 }, { "sentence": "@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.", "sentiment": -1 }, { "sentence": ".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!", "sentiment": 1 }, { "sentence": "@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!", "sentiment": 0 }, { "sentence": "@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.", "sentiment": -1 }, { "sentence": "@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci", "sentiment": -1 }, { "sentence": "@SouthwestAir do new flights come out at midnight?", "sentiment": 0 }, { "sentence": "@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons", "sentiment": 0 }, { "sentence": "@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons", "sentiment": 1 }, { "sentence": "@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!", "sentiment": 0 }, { "sentence": "@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.", "sentiment": -1 }, { "sentence": "@USAirways asked her why needed to take yellow tag off. She said, \"because I told you to!\" Expect a personal apology from her- unacceptable!", "sentiment": -1 }, { "sentence": "@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.", "sentiment": -1 }, { "sentence": "@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail", "sentiment": -1 }, { "sentence": "@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight", "sentiment": 1 }, { "sentence": "@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.", "sentiment": 1 }, { "sentence": "@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?", "sentiment": 0 }, { "sentence": "@united what's the status of flight 1008 Bogotรก-Houston?", "sentiment": 0 }, { "sentence": "@VirginAmerica a lot of \"apologies\" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.", "sentiment": -1 }, { "sentence": "@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.", "sentiment": -1 }, { "sentence": "@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?", "sentiment": -1 }, { "sentence": "@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.", "sentiment": -1 }, { "sentence": "@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou", "sentiment": 1 }, { "sentence": "@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much", "sentiment": -1 }, { "sentence": "@SouthwestAir any deals to orlando in April/may??", "sentiment": 0 }, { "sentence": "@JetBlue *cough* #awkward!", "sentiment": -1 }, { "sentence": "@JetBlue Update please on why flight 2601 continues to be further delayed", "sentiment": -1 }, { "sentence": "@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!", "sentiment": 1 }, { "sentence": "@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.", "sentiment": -1 }, { "sentence": "@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough", "sentiment": -1 }, { "sentence": "@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?", "sentiment": -1 }, { "sentence": "@JetBlue when will you release flights for February 2016?", "sentiment": 0 }, { "sentence": "@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...", "sentiment": -1 }, { "sentence": "@AmericanAir awesome. Thanks!", "sentiment": 1 }, { "sentence": "@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!", "sentiment": -1 }, { "sentence": "@JetBlue but Virgin has wifi ๐Ÿ‘€", "sentiment": 0 }, { "sentence": "@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change", "sentiment": 0 }, { "sentence": "@JetBlue well mine sure aren't anything to write home about!", "sentiment": 0 }, { "sentence": "@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?", "sentiment": -1 }, { "sentence": "@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.", "sentiment": 1 }, { "sentence": "@AmericanAir Thank you for the response. Much appreciated!", "sentiment": 1 }, { "sentence": "@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.", "sentiment": -1 }, { "sentence": "@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?", "sentiment": -1 }, { "sentence": "@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.", "sentiment": -1 }, { "sentence": "@JetBlue ๐Ÿ˜ญ I used points can I get them back if I decide not to go?", "sentiment": 0 }, { "sentence": ".Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?", "sentiment": 0 }, { "sentence": "@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?", "sentiment": -1 }, { "sentence": "Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever", "sentiment": -1 }, { "sentence": "@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.", "sentiment": -1 }, { "sentence": "@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good", "sentiment": 1 }, { "sentence": "@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.", "sentiment": -1 }, { "sentence": "Thank you for your help, Shannon! Great customer service, @SouthwestAir.", "sentiment": 1 }, { "sentence": "@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.", "sentiment": -1 }, { "sentence": "@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!", "sentiment": 1 }, { "sentence": "@AmericanAir 235. We made it to Seattle...", "sentiment": 0 }, { "sentence": "@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine", "sentiment": -1 }, { "sentence": "@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!", "sentiment": 1 }, { "sentence": "@JetBlue thanks so much for help Us, u r amazing!", "sentiment": 1 }, { "sentence": "@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!", "sentiment": 1 }, { "sentence": "@united is the worst airline in the world.", "sentiment": -1 }, { "sentence": "@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR", "sentiment": -1 }, { "sentence": "@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf", "sentiment": 0 }, { "sentence": "@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail", "sentiment": -1 }, { "sentence": "@united S/O to @Delta for coming in clutch and finally taking me home ๐Ÿ™Œ๐Ÿ™Œ", "sentiment": 0 }, { "sentence": "@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn", "sentiment": 0 }, { "sentence": "@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char", "sentiment": 0 }, { "sentence": "@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn? #SMM #Brand https://t.co/nTGl2WnQVM", "sentiment": 0 }, { "sentence": "@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast", "sentiment": -1 }, { "sentence": "@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?", "sentiment": -1 }, { "sentence": "@AmericanAir @DAI_President Good luck at DFW this evening AA!", "sentiment": 1 }, { "sentence": "@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues", "sentiment": -1 }, { "sentence": "@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting", "sentiment": -1 }, { "sentence": "@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita", "sentiment": -1 }, { "sentence": "@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime", "sentiment": 1 }, { "sentence": "@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.", "sentiment": 1 }, { "sentence": "@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable", "sentiment": -1 }, { "sentence": "@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!", "sentiment": 0 }, { "sentence": "@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...", "sentiment": -1 }, { "sentence": "@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love", "sentiment": -1 }, { "sentence": "@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!", "sentiment": 1 }, { "sentence": "@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail", "sentiment": -1 }, { "sentence": "@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..", "sentiment": -1 }, { "sentence": "@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries", "sentiment": -1 }, { "sentence": "@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round", "sentiment": 1 }, { "sentence": "@united That is not what your reservations desk just told me. They said there were plenty of seats", "sentiment": -1 }, { "sentence": "@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta", "sentiment": 0 }, { "sentence": "@VirginAmerica check out new music http://t.co/maRcnOCWzn", "sentiment": 0 }, { "sentence": "@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.", "sentiment": -1 }, { "sentence": "@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/", "sentiment": -1 }, { "sentence": "@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!", "sentiment": 0 }, { "sentence": "@united thank you! Excited to be working with you guys!", "sentiment": 1 }, { "sentence": "@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain", "sentiment": -1 }, { "sentence": "I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference", "sentiment": 0 }, { "sentence": "@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.", "sentiment": 0 }, { "sentence": "@southwestair, kudos to your rep \"Patricia\" at gate B11 this Sunday morning at #Chicago #Midway #MDW,โ€ฆ http://t.co/MmCWkqp2gy", "sentiment": 0 }, { "sentence": "@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...", "sentiment": -1 }, { "sentence": "@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought.", "sentiment": -1 }, { "sentence": "@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????", "sentiment": -1 }, { "sentence": "@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.", "sentiment": -1 }, { "sentence": "@united Flight 280", "sentiment": 0 }, { "sentence": "@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.", "sentiment": -1 }, { "sentence": "@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.", "sentiment": -1 }, { "sentence": "@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.", "sentiment": -1 }, { "sentence": "@united Haโ€ฆ you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.", "sentiment": -1 }, { "sentence": "@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8", "sentiment": -1 }, { "sentence": "@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J", "sentiment": 1 }, { "sentence": "Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business", "sentiment": 1 }, { "sentence": "@united I just had an interview how long does it take before you hear back", "sentiment": 0 }, { "sentence": "Please don't. RT โ€œ@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYAโ€", "sentiment": 0 }, { "sentence": "@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.", "sentiment": 1 }, { "sentence": "@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa", "sentiment": -1 }, { "sentence": "@united Not encouraged that I'll have my CPAP tonight.", "sentiment": -1 }, { "sentence": "@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available", "sentiment": -1 }, { "sentence": "@USAirways been sitting at gate for over 25 min on us 728! What gives???", "sentiment": -1 }, { "sentence": "@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply.", "sentiment": 0 }, { "sentence": "@USAirways your service in Philly is unacceptable. Look into better serviceโœŒ๏ธ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj", "sentiment": -1 }, { "sentence": "@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None", "sentiment": 0 }, { "sentence": "@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.", "sentiment": -1 }, { "sentence": "@united thanks! Makes sense. Just annoying that it can't be determined better.", "sentiment": -1 }, { "sentence": "@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!", "sentiment": -1 }, { "sentence": "@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.", "sentiment": -1 }, { "sentence": "No. RT @JetBlue Our fleet's on fleek.", "sentiment": 0 }, { "sentence": "@AmericanAir Please follow me.", "sentiment": 0 }, { "sentence": "@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.", "sentiment": -1 }, { "sentence": "@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2", "sentiment": -1 }, { "sentence": "@united Also your at-gate monitor showed 23 empty seats", "sentiment": -1 }, { "sentence": "@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5", "sentiment": -1 }, { "sentence": "@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.", "sentiment": -1 }, { "sentence": "@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!", "sentiment": -1 }, { "sentence": "@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)", "sentiment": 1 }, { "sentence": "@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned", "sentiment": -1 }, { "sentence": "LMAO Y'ALL โ€œ@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYSโ€", "sentiment": 0 }, { "sentence": "@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business", "sentiment": -1 }, { "sentence": "@united Will you be issuing an exception policy for Denver for this weekend?", "sentiment": 0 }, { "sentence": "@JetBlue my phone number when you have any news for me is (631)891-5722", "sentiment": 0 }, { "sentence": "Thanks @SouthwestAir ! #heartlanta", "sentiment": 1 }, { "sentence": "@united This must be a drone โ€œ@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...\"", "sentiment": -1 }, { "sentence": "@JetBlue *fights air*", "sentiment": -1 }, { "sentence": "@SouthwestAir 5 min away!", "sentiment": 0 }, { "sentence": "@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?", "sentiment": -1 }, { "sentence": "@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?", "sentiment": -1 }, { "sentence": "@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.", "sentiment": -1 }, { "sentence": "@united private jet would have been cool! Do does not work. I'll try again", "sentiment": 1 }, { "sentence": "@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online? If not, why not?", "sentiment": 0 }, { "sentence": "Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.", "sentiment": -1 }, { "sentence": "@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy", "sentiment": 1 }, { "sentence": "@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)", "sentiment": 0 }, { "sentence": "@JetBlue things happen it's ok just wish I was on the beach and not in the airport", "sentiment": 1 }, { "sentence": "@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.", "sentiment": -1 }, { "sentence": "@united get a clue. I am a 1K/2mm miler and that is the response you give?", "sentiment": -1 }, { "sentence": "@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!", "sentiment": 0 }, { "sentence": "@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?", "sentiment": -1 }, { "sentence": "@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop", "sentiment": -1 }, { "sentence": "@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?", "sentiment": -1 }, { "sentence": "@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome", "sentiment": 1 }, { "sentence": "@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?", "sentiment": -1 }, { "sentence": "@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.", "sentiment": -1 }, { "sentence": "@united give me an email address and I'll send the actually screen shot to you.", "sentiment": 0 }, { "sentence": "@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.", "sentiment": -1 }, { "sentence": "@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!", "sentiment": -1 }, { "sentence": "@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.", "sentiment": 0 }, { "sentence": "@JetBlue please provide me your direct email for me to explain.", "sentiment": -1 }, { "sentence": "@AmericanAir no standby line update online or on app either is troubling", "sentiment": -1 }, { "sentence": "@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?", "sentiment": 0 }, { "sentence": "@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!", "sentiment": -1 }, { "sentence": "@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didnโ€™t call back. #help", "sentiment": -1 }, { "sentence": "@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag", "sentiment": -1 }, { "sentence": "@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst", "sentiment": -1 }, { "sentence": "@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...\nIs everything ok?", "sentiment": -1 }, { "sentence": "@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?", "sentiment": 0 }, { "sentence": "@united it's 9:56, and the desk attendant stated we would \"sit awhile\" until given the all clear. Lack of communication seems to the norm.", "sentiment": -1 }, { "sentence": "@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.", "sentiment": -1 }, { "sentence": "@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.", "sentiment": -1 }, { "sentence": "@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!", "sentiment": -1 }, { "sentence": "@united JT thanks for your help Iโ€™ll complete the form once we are back home", "sentiment": 1 }, { "sentence": "@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice", "sentiment": 1 }, { "sentence": "@JetBlue flight 1183 to Orlando.", "sentiment": 0 }, { "sentence": "@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for \"rampers\" #AA4285", "sentiment": -1 }, { "sentence": "@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?", "sentiment": -1 }, { "sentence": "@AmericanAir thanks!!", "sentiment": 1 }, { "sentence": "@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.", "sentiment": -1 }, { "sentence": "@AmericanAir Thanks!", "sentiment": 1 }, { "sentence": "@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls", "sentiment": -1 }, { "sentence": "@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.", "sentiment": -1 }, { "sentence": "@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?", "sentiment": 0 }, { "sentence": "@united thx. Come hell or high water...", "sentiment": -1 }, { "sentence": "@USAirways Looking for some help to recover an item I left on an airplane this evening", "sentiment": 0 }, { "sentence": "@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)", "sentiment": -1 }, { "sentence": "@AmericanAir You guys did an amazing job today! Know itโ€™s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!", "sentiment": 1 }, { "sentence": "@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight๐Ÿธ#sfo", "sentiment": 1 }, { "sentence": "@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!", "sentiment": 0 }, { "sentence": "@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U", "sentiment": 1 }, { "sentence": "@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider", "sentiment": 1 }, { "sentence": "@SouthwestAir yep. 99.99999999% certain it was on that flight.", "sentiment": -1 }, { "sentence": "@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.", "sentiment": 0 }, { "sentence": "@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...", "sentiment": -1 }, { "sentence": "@JetBlue no excuse though for 3 gate changes though.", "sentiment": -1 }, { "sentence": "@united Do miles earned with Explorer card count toward lifetime miles?", "sentiment": 0 }, { "sentence": "@SouthwestAir I DM'd you", "sentiment": 0 }, { "sentence": "@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.", "sentiment": 1 }, { "sentence": "@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck", "sentiment": -1 }, { "sentence": "@SouthwestAir ha, ha not a make or break for me either way!", "sentiment": 0 }, { "sentence": "@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl outโœˆ๏ธ๐Ÿ“ฑ", "sentiment": -1 }, { "sentence": "@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?", "sentiment": 0 }, { "sentence": "@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG", "sentiment": 1 }, { "sentence": "@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.", "sentiment": -1 }, { "sentence": "@USAirways thank you.", "sentiment": 0 }, { "sentence": "@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!", "sentiment": 1 }, { "sentence": "Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP", "sentiment": -1 }, { "sentence": "@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.", "sentiment": -1 }, { "sentence": "@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.", "sentiment": -1 }, { "sentence": "@JetBlue Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. #JUSTWRONG", "sentiment": -1 }, { "sentence": "@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required", "sentiment": -1 }, { "sentence": "@SouthwestAir too bad I'm getting this memo: \"Your reservation contains modifications that prevent you from changing it online.\" #FUSTURATED", "sentiment": -1 }, { "sentence": "@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?", "sentiment": 0 }, { "sentence": "@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!", "sentiment": -1 }, { "sentence": "@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because \"no weather advisory.\"Really!", "sentiment": -1 }, { "sentence": "@USAirways where's my apology?", "sentiment": -1 }, { "sentence": "@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!", "sentiment": 1 }, { "sentence": "@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??", "sentiment": 0 }, { "sentence": "@united, more lies... http://t.co/BEqoTLNugc", "sentiment": -1 }, { "sentence": "@united Okay, thank you both.", "sentiment": 0 }, { "sentence": "@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???", "sentiment": 0 }, { "sentence": "@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.", "sentiment": -1 }, { "sentence": "@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!", "sentiment": -1 }, { "sentence": "@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled", "sentiment": -1 }, { "sentence": "@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?", "sentiment": 0 }, { "sentence": "@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!", "sentiment": -1 }, { "sentence": "@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler", "sentiment": -1 }, { "sentence": "@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown", "sentiment": -1 }, { "sentence": "@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated", "sentiment": -1 }, { "sentence": "@united this is the second time my flights been Cancelled Flightled... Like really?", "sentiment": -1 }, { "sentence": "@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?", "sentiment": 0 }, { "sentence": "@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!", "sentiment": 1 }, { "sentence": "@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB", "sentiment": -1 }, { "sentence": "@SouthwestAir what is DM?", "sentiment": 0 }, { "sentence": "@JetBlue it's only because I'm wearing #TrueBlueColors!", "sentiment": 1 }, { "sentence": "@JetBlue claims w/ customer protection they \"will notify customers of delays, Cancelled Flightlations and diversions.\" #NotTRUE http://t.co/3oq1T4ohjl", "sentiment": -1 }, { "sentence": "@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!", "sentiment": -1 }, { "sentence": "\"LOL you guys are so on it\" - me, had this been 4 months ago...โ€œ@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHlโ€", "sentiment": 1 }, { "sentence": "@JetBlue yes slc on 4/19", "sentiment": 0 }, { "sentence": "@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.", "sentiment": -1 }, { "sentence": "@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!", "sentiment": -1 }, { "sentence": "@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone", "sentiment": -1 }, { "sentence": "@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.", "sentiment": -1 }, { "sentence": "@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?", "sentiment": -1 }, { "sentence": "@SouthwestAir IM NOT THO ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ’”๐Ÿ’”๐Ÿ’”๐Ÿ’”๐Ÿ’”๐Ÿ’”๐Ÿ’”", "sentiment": 0 }, { "sentence": "@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.", "sentiment": 1 }, { "sentence": "@USAirways. wow, awful customer service.", "sentiment": -1 }, { "sentence": "@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!", "sentiment": 1 }, { "sentence": "@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2", "sentiment": -1 }, { "sentence": "@AmericanAir well you spelled my name wrong.", "sentiment": 0 }, { "sentence": "@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day", "sentiment": -1 }, { "sentence": "@united I mean, your employees were really nice as I literally sobbed?", "sentiment": -1 }, { "sentence": "@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.", "sentiment": -1 }, { "sentence": "@united @gg8929 Unbelievable hypocrisy!!", "sentiment": -1 }, { "sentence": "@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed", "sentiment": -1 }, { "sentence": "@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.", "sentiment": -1 }, { "sentence": "@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut", "sentiment": 0 }, { "sentence": "@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees", "sentiment": -1 }, { "sentence": "@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers", "sentiment": -1 }, { "sentence": "@SouthwestAir I've been on hold for over an hour and countingโ€ฆjust need a simple name change http://t.co/5Siczx1oez", "sentiment": -1 }, { "sentence": "@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED", "sentiment": -1 }, { "sentence": "@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?", "sentiment": -1 }, { "sentence": "@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!", "sentiment": 0 }, { "sentence": "@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!", "sentiment": -1 }, { "sentence": "@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?", "sentiment": 1 }, { "sentence": "@united You're welcome.", "sentiment": 1 }, { "sentence": "@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough", "sentiment": -1 }, { "sentence": "@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline", "sentiment": -1 }, { "sentence": "@united Supposedly, they're out for delivery. I'll believe it when I see it.", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck", "sentiment": -1 }, { "sentence": "@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?", "sentiment": -1 }, { "sentence": "@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?", "sentiment": -1 }, { "sentence": "@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.", "sentiment": -1 }, { "sentence": "@united man I can't wait to book my ticket now! Thanks JP you're a life sabe", "sentiment": 1 }, { "sentence": "@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches", "sentiment": 1 }, { "sentence": "@AmericanAir no worries even though I was talking about seat assignment :)", "sentiment": 1 }, { "sentence": "@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.", "sentiment": -1 }, { "sentence": "@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ๐Ÿ˜„", "sentiment": 0 }, { "sentence": "@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?", "sentiment": -1 }, { "sentence": "@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback", "sentiment": -1 }, { "sentence": "@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.", "sentiment": -1 }, { "sentence": "@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.", "sentiment": -1 }, { "sentence": "@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?", "sentiment": -1 }, { "sentence": "@USAirways what is the damn delay????", "sentiment": -1 }, { "sentence": "@USAirways flight 850. RUDE RUDE RUDE service! Awful.", "sentiment": -1 }, { "sentence": "@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways. I ASKED and was told, \"NO.\" #thenewamerican", "sentiment": -1 }, { "sentence": "@united on your website it says 10 days. Its been 16 and counting.", "sentiment": -1 }, { "sentence": "@USAirways I think it's ok.", "sentiment": 0 }, { "sentence": "@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided", "sentiment": 1 }, { "sentence": "@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB", "sentiment": 0 }, { "sentence": "@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.", "sentiment": 1 }, { "sentence": "@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.", "sentiment": -1 }, { "sentence": "@united you guys are gay", "sentiment": -1 }, { "sentence": "@JetBlue's flight Flight Booking Problems experience is pretty great!", "sentiment": 1 }, { "sentence": "@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?", "sentiment": -1 }, { "sentence": "@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.", "sentiment": -1 }, { "sentence": "@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes", "sentiment": 0 }, { "sentence": "@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.", "sentiment": -1 }, { "sentence": "@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?", "sentiment": -1 }, { "sentence": "@united just kidding with you I'll send you my stuff now. Thanks", "sentiment": 0 }, { "sentence": "@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv", "sentiment": -1 }, { "sentence": "@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.", "sentiment": -1 }, { "sentence": "@united patiently drinking and tweeting about my experience", "sentiment": 0 }, { "sentence": "@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight.", "sentiment": -1 }, { "sentence": "@JetBlue okie doke! Knowing you, you will fix this ;)", "sentiment": 1 }, { "sentence": "@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!", "sentiment": -1 }, { "sentence": "@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service", "sentiment": 1 }, { "sentence": "@united You can't control turbulence, but you can control customer experience, lot of scared people up here.", "sentiment": -1 }, { "sentence": "@JetBlue when can we start Flight Booking Problems flights for November?", "sentiment": 0 }, { "sentence": "@USAirways as far as being delayed goesโ€ฆ Looks like tailwinds are going to make up for it. Good news!", "sentiment": -1 }, { "sentence": "@JetBlue ๐Ÿ‘. I think I'll come take a nap at the terminal. ;)", "sentiment": -1 }, { "sentence": "@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful", "sentiment": 1 }, { "sentence": "@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA", "sentiment": -1 }, { "sentence": "@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!", "sentiment": -1 }, { "sentence": "@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.", "sentiment": -1 }, { "sentence": "@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.", "sentiment": 1 }, { "sentence": "@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.", "sentiment": -1 }, { "sentence": "@JetBlue Beatriz and Susan. Gate 4 MCO.", "sentiment": 1 }, { "sentence": "@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!", "sentiment": -1 }, { "sentence": "@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?", "sentiment": 0 }, { "sentence": "@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong", "sentiment": -1 }, { "sentence": "@united Luckily I made my flights this time but was so disappointed with the lack of communication :(", "sentiment": -1 }, { "sentence": "@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree", "sentiment": 0 }, { "sentence": "@SouthwestAir That was Chantilly, Paris, France.", "sentiment": 0 }, { "sentence": "@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.", "sentiment": -1 }, { "sentence": "@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome", "sentiment": -1 }, { "sentence": "@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?", "sentiment": -1 }, { "sentence": "@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta", "sentiment": 0 }, { "sentence": "@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going", "sentiment": -1 }, { "sentence": "@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen", "sentiment": -1 }, { "sentence": "@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm", "sentiment": -1 }, { "sentence": "@united I am so happy I found my phone because this is easily the worst system I have ever heard of", "sentiment": -1 }, { "sentence": "@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail", "sentiment": -1 }, { "sentence": "@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code", "sentiment": -1 }, { "sentence": "@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!", "sentiment": -1 }, { "sentence": "@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th", "sentiment": 0 }, { "sentence": "@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3", "sentiment": -1 }, { "sentence": "@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?", "sentiment": 0 }, { "sentence": "@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays", "sentiment": -1 }, { "sentence": "@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.", "sentiment": -1 }, { "sentence": "@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF", "sentiment": 0 }, { "sentence": "@united what a joke. Hang up on customers!!", "sentiment": -1 }, { "sentence": "@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?", "sentiment": 0 }, { "sentence": "@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service", "sentiment": -1 }, { "sentence": "@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue", "sentiment": -1 }, { "sentence": "@united noooooooooooooooooooooope.", "sentiment": -1 }, { "sentence": "@JetBlue I would love to Fort Lauderdale now that would cool.", "sentiment": 0 }, { "sentence": "@AmericanAir no repair made to the water line. No potable water on board this flight. \"We will take off soon.\" Time for new planes MCI>DFW.", "sentiment": -1 }, { "sentence": "@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5", "sentiment": 1 }, { "sentence": "@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.", "sentiment": -1 }, { "sentence": "@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified", "sentiment": 0 }, { "sentence": "@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?", "sentiment": -1 }, { "sentence": ".@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.", "sentiment": -1 }, { "sentence": "@united I flew back w other company since United didnt have an earlier flight", "sentiment": -1 }, { "sentence": "@USAirways sorry, we are in Philly. Should've told you that.", "sentiment": 0 }, { "sentence": "@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.๐ŸŒด", "sentiment": 1 }, { "sentence": "@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons", "sentiment": 1 }, { "sentence": "@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.", "sentiment": -1 }, { "sentence": "@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!", "sentiment": 1 }, { "sentence": "@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!", "sentiment": 1 }, { "sentence": "@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min", "sentiment": -1 }, { "sentence": "@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS", "sentiment": -1 }, { "sentence": "@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.", "sentiment": -1 }, { "sentence": "@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!", "sentiment": -1 }, { "sentence": "@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy", "sentiment": -1 }, { "sentence": "@USAirways the only way to assist, is to actually answer the phone.", "sentiment": -1 }, { "sentence": "@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc", "sentiment": -1 }, { "sentence": "@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08", "sentiment": -1 }, { "sentence": "@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!", "sentiment": -1 }, { "sentence": "@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care", "sentiment": -1 }, { "sentence": "@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs", "sentiment": -1 }, { "sentence": "@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston", "sentiment": -1 }, { "sentence": "@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers", "sentiment": -1 }, { "sentence": "@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.", "sentiment": -1 }, { "sentence": "@united I see two flights with two seats in the morning can we get on those", "sentiment": 0 }, { "sentence": "@AmericanAir =UNAmerican Airlines just lies and poor customer services...", "sentiment": -1 }, { "sentence": "@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up ๐Ÿ™Œ๐Ÿ˜", "sentiment": -1 }, { "sentence": "@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.", "sentiment": -1 }, { "sentence": "@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.", "sentiment": -1 }, { "sentence": "@AmericanAir it's not a friend it's a legally required chaperone on a school trip.", "sentiment": -1 }, { "sentence": "โ€œ@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit\". What? The 80's are over?", "sentiment": 0 }, { "sentence": "@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site", "sentiment": -1 }, { "sentence": "@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0", "sentiment": -1 }, { "sentence": "@united Thank you! Off to LA to do something very special.", "sentiment": 1 }, { "sentence": "@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!", "sentiment": 0 }, { "sentence": "@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?", "sentiment": 0 }, { "sentence": "@VirginAmerica, I submitted a status match request a while back and still havenโ€™t heard! Iโ€™m flying on Monday. Can you look / accelerate?", "sentiment": -1 }, { "sentence": "@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)๐Ÿ™๐Ÿ™๐Ÿ™โœŒ๏ธโœŒ๏ธโœŒ๏ธ๐Ÿ™๐Ÿ™๐Ÿ™", "sentiment": 1 }, { "sentence": "@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!", "sentiment": -1 }, { "sentence": "@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ๐Ÿ˜ข", "sentiment": 0 }, { "sentence": "@SouthwestAir Thanks a ton!", "sentiment": 1 }, { "sentence": "@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor", "sentiment": -1 }, { "sentence": "@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago", "sentiment": -1 }, { "sentence": "@united How about free wifi when your flights delayed? Only 20 mins allowed!", "sentiment": -1 }, { "sentence": "@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?", "sentiment": 0 }, { "sentence": "@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.", "sentiment": -1 }, { "sentence": "@AmericanAir Will it be this year, do you think?", "sentiment": -1 }, { "sentence": "@SouthwestAir your checkin system is #poor", "sentiment": -1 }, { "sentence": "@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?", "sentiment": -1 }, { "sentence": "@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5", "sentiment": -1 }, { "sentence": "@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way", "sentiment": -1 }, { "sentence": "@USAirways the call hung up on me..", "sentiment": -1 }, { "sentence": "@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?", "sentiment": 0 }, { "sentence": "@united thank you so much. How will you be able to contact me?", "sentiment": 1 }, { "sentence": "@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..", "sentiment": -1 }, { "sentence": "@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario", "sentiment": -1 }, { "sentence": "@united I've filed the claim but have no way of calling for updates. Is there another way to do this?", "sentiment": 0 }, { "sentence": "@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???", "sentiment": -1 }, { "sentence": "@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home.", "sentiment": -1 }, { "sentence": "@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.", "sentiment": -1 }, { "sentence": "@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?", "sentiment": 0 }, { "sentence": "@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help", "sentiment": -1 }, { "sentence": "@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse", "sentiment": -1 }, { "sentence": "@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.", "sentiment": -1 }, { "sentence": "@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L", "sentiment": -1 }, { "sentence": "@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????", "sentiment": -1 }, { "sentence": "@JetBlue yes, today. Flight is full now. They said no to me at gate :(", "sentiment": -1 }, { "sentence": "@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80ยฐ in MoBay!", "sentiment": 1 }, { "sentence": "@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.", "sentiment": 1 }, { "sentence": "@SouthwestAir Can someone rebook me? Please direct message me.", "sentiment": 0 }, { "sentence": "@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email", "sentiment": -1 }, { "sentence": "@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!", "sentiment": -1 }, { "sentence": "@AmericanAir bought a ticket on @SouthwestAir. After two days, your \"team\" couldn't share the data needed to get me to my next meeting.", "sentiment": -1 }, { "sentence": "@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!", "sentiment": -1 }, { "sentence": "@united Great, thank you!", "sentiment": 1 }, { "sentence": "@SouthwestAir I would love to go to the Atlanta show โ™ฅ๏ธ", "sentiment": 1 }, { "sentence": "@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?", "sentiment": -1 }, { "sentence": "@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???", "sentiment": -1 }, { "sentence": "@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible", "sentiment": -1 }, { "sentence": "@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!", "sentiment": 1 }, { "sentence": "@JetBlue thank you! I'm excited to fly with you for the first time.", "sentiment": 1 }, { "sentence": "@AmericanAir I Cancelled Flighted my flight. I really donโ€™t need this much trouble.", "sentiment": -1 }, { "sentence": "@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.", "sentiment": -1 }, { "sentence": "โ€œ@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?โ€\n\n๐Ÿ‘Ž", "sentiment": 0 }, { "sentence": "@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay", "sentiment": -1 }, { "sentence": "@AmericanAir the communications seems to be an issue too, no?", "sentiment": -1 }, { "sentence": "@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3", "sentiment": 0 }, { "sentence": "@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations", "sentiment": -1 }, { "sentence": "@united great. Looking forward to your response to my DM then", "sentiment": 1 }, { "sentence": "@JetBlue just lost my business Enjoy your profits", "sentiment": -1 }, { "sentence": "@united but we are on All Nippon now (booked by United to replace the one we missed).", "sentiment": -1 }, { "sentence": "@USAirways it was customer service like I have never seen before! Kudos to your organization.", "sentiment": 1 }, { "sentence": "@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.", "sentiment": 0 }, { "sentence": "@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out", "sentiment": -1 }, { "sentence": "But I don't see AA @united", "sentiment": 0 }, { "sentence": "No no no bad airline bad! *bops you with newspaper* โ€œ@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheidโ€", "sentiment": -1 }, { "sentence": "@JetBlue That makes two of us! Lol #Blushing", "sentiment": 1 }, { "sentence": "@AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg", "sentiment": 0 }, { "sentence": "@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out", "sentiment": -1 }, { "sentence": "@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!", "sentiment": -1 }, { "sentence": "@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour", "sentiment": -1 }, { "sentence": "@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?", "sentiment": 0 }, { "sentence": "@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.", "sentiment": 1 }, { "sentence": "@united counter agents at RDU deserve a medal. #thankyou", "sentiment": 1 }, { "sentence": "@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND", "sentiment": -1 }, { "sentence": "@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes", "sentiment": -1 }, { "sentence": "@USAirways does anyone from your airline know how to do their job?", "sentiment": -1 }, { "sentence": "@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(", "sentiment": -1 }, { "sentence": "@SouthwestAir crazy hold times today. Over an hour now. Help?", "sentiment": -1 }, { "sentence": "@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation", "sentiment": -1 }, { "sentence": "@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and canโ€™t get in touch with anyone locally. What to do?", "sentiment": 0 }, { "sentence": "@united IT-problems with the link? #3thparty", "sentiment": -1 }, { "sentence": "@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?", "sentiment": -1 }, { "sentence": "@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.", "sentiment": 0 }, { "sentence": "@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice", "sentiment": -1 }, { "sentence": "@USAirways now in a black hole of your phone system", "sentiment": -1 }, { "sentence": "@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate", "sentiment": -1 }, { "sentence": "@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ๐Ÿ˜€", "sentiment": 1 }, { "sentence": "@united i think he actually did not like your screen @campilley ๐Ÿ˜ƒ๐Ÿ˜ƒ๐Ÿ˜ƒ", "sentiment": -1 }, { "sentence": "@USAirways I paid for my seat. I expect to be able to use my full seat", "sentiment": -1 }, { "sentence": "@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz", "sentiment": 0 }, { "sentence": "@united I have a question", "sentiment": 0 }, { "sentence": "@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL", "sentiment": -1 }, { "sentence": "@united all goods, I'll call tomorrow, thanks.", "sentiment": 1 }, { "sentence": "@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere", "sentiment": -1 }, { "sentence": "@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.", "sentiment": -1 }, { "sentence": "@USAirways doesn't want me to get home", "sentiment": -1 }, { "sentence": "@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.", "sentiment": -1 }, { "sentence": "@JetBlue thanks so much. Can't wait to fly with you guys :)", "sentiment": 1 }, { "sentence": "Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals", "sentiment": -1 }, { "sentence": "@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!", "sentiment": -1 }, { "sentence": "@united this 2 hr delay is a vacation buzzkill", "sentiment": -1 }, { "sentence": "@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?", "sentiment": 0 }, { "sentence": "@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability", "sentiment": -1 }, { "sentence": "@USAirways worst experience ever!!!!", "sentiment": -1 }, { "sentence": "@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.", "sentiment": -1 }, { "sentence": "@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.", "sentiment": -1 }, { "sentence": "@SouthwestAir how do I get my companion pass?", "sentiment": 0 }, { "sentence": "@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited", "sentiment": -1 }, { "sentence": ".@united Not what's been shared by the pilot with passengers!", "sentiment": -1 }, { "sentence": "@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.", "sentiment": -1 }, { "sentence": "@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)", "sentiment": 1 }, { "sentence": "@SouthwestAir please do. Hate having to fly a different airline. You're my fav.", "sentiment": 1 }, { "sentence": "@JetBlue @vegecomgirl For me itโ€™s not until 6/15.", "sentiment": 0 }, { "sentence": "@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here", "sentiment": -1 }, { "sentence": "@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed", "sentiment": -1 }, { "sentence": "@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down", "sentiment": -1 }, { "sentence": "@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ๐Ÿ˜Š", "sentiment": -1 }, { "sentence": "@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.", "sentiment": -1 }, { "sentence": "@VirginAmerica Keep up the great work :)", "sentiment": 1 }, { "sentence": "@united why do I have to request refund? Why charge twice in first place?", "sentiment": -1 }, { "sentence": "@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.", "sentiment": -1 }, { "sentence": "@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!", "sentiment": 1 }, { "sentence": "@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.", "sentiment": -1 }, { "sentence": "@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1", "sentiment": -1 }, { "sentence": "@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!", "sentiment": -1 }, { "sentence": "@SouthwestAir I'm on the 110 lol has anyone arrived yet??", "sentiment": 0 }, { "sentence": "@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.", "sentiment": 1 }, { "sentence": "@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?", "sentiment": 0 }, { "sentence": "@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino", "sentiment": 0 }, { "sentence": "@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to...", "sentiment": -1 }, { "sentence": "@USAirways really nigga.. Ur a fuck boy", "sentiment": -1 }, { "sentence": "@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? ๐Ÿ˜ฉ#help", "sentiment": 0 }, { "sentence": "@AmericanAir I look forward to hearing back and hope that my next trip will not be like this", "sentiment": -1 }, { "sentence": "@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at๐Ÿ˜ณ. @JetBlue need your help", "sentiment": -1 }, { "sentence": "@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.", "sentiment": -1 }, { "sentence": "@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP", "sentiment": 1 }, { "sentence": "@JetBlue hi friend! Question for you when you have a moment.", "sentiment": 0 }, { "sentence": "@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error", "sentiment": -1 }, { "sentence": "@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain", "sentiment": -1 }, { "sentence": "@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice", "sentiment": -1 }, { "sentence": "we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und", "sentiment": -1 }, { "sentence": "@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child", "sentiment": -1 }, { "sentence": "@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!", "sentiment": 1 }, { "sentence": ".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight", "sentiment": -1 }, { "sentence": "@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold", "sentiment": -1 }, { "sentence": "@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!", "sentiment": 0 }, { "sentence": "@AmericanAir we've already made other arrangements ourselves.", "sentiment": 0 }, { "sentence": "@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing", "sentiment": -1 }, { "sentence": "@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!", "sentiment": 1 }, { "sentence": "@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control", "sentiment": -1 }, { "sentence": "@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife", "sentiment": -1 }, { "sentence": "@VirginAmerica thank you! I absolutely will ๐Ÿ˜Ž", "sentiment": 1 }, { "sentence": "@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over", "sentiment": -1 }, { "sentence": "@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?", "sentiment": -1 }, { "sentence": "@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.", "sentiment": -1 }, { "sentence": "@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com", "sentiment": -1 }, { "sentence": "@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible", "sentiment": -1 }, { "sentence": "@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs", "sentiment": -1 }, { "sentence": "@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir we've already made other arrangements ourselves.", "sentiment": 0 }, { "sentence": "@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience", "sentiment": -1 }, { "sentence": "@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline", "sentiment": -1 }, { "sentence": "@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.", "sentiment": -1 }, { "sentence": "@SouthwestAir can u get me on flt #3768 instead of #2522 rt now", "sentiment": 0 }, { "sentence": "@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?", "sentiment": 0 }, { "sentence": "@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.", "sentiment": -1 }, { "sentence": "@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?", "sentiment": -1 }, { "sentence": "@united Hopefully They will give me a feedback, bafore my flight...", "sentiment": 0 }, { "sentence": "@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost", "sentiment": -1 }, { "sentence": "@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..", "sentiment": -1 }, { "sentence": "@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2", "sentiment": 0 }, { "sentence": "@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations", "sentiment": 1 }, { "sentence": "@united appreciate the sentiment and you were able to get me off the ground;still missed connection", "sentiment": 1 }, { "sentence": "@united thanks, keep up the good work", "sentiment": 1 }, { "sentence": "@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3Aโžก๏ธ8C ๐Ÿ˜•", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive", "sentiment": -1 }, { "sentence": "@AmericanAir no not yet. Waiting to be connected to an agent", "sentiment": 0 }, { "sentence": "@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?", "sentiment": -1 }, { "sentence": "@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!", "sentiment": -1 }, { "sentence": "@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help", "sentiment": -1 }, { "sentence": "@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.", "sentiment": -1 }, { "sentence": "@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.", "sentiment": -1 }, { "sentence": "@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation", "sentiment": 0 }, { "sentence": "@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful", "sentiment": -1 }, { "sentence": "@USAirways that is certainly not the impression she's under.", "sentiment": 0 }, { "sentence": "@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?", "sentiment": 0 }, { "sentence": "@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05", "sentiment": -1 }, { "sentence": "@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.", "sentiment": -1 }, { "sentence": "@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.", "sentiment": 1 }, { "sentence": "@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow", "sentiment": -1 }, { "sentence": "@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!", "sentiment": -1 }, { "sentence": "@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ๐Ÿ™ http://t.co/qGwK10dEwv", "sentiment": 0 }, { "sentence": "@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?", "sentiment": -1 }, { "sentence": "@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.", "sentiment": 1 }, { "sentence": "@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy", "sentiment": -1 }, { "sentence": "@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously", "sentiment": -1 }, { "sentence": "@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?", "sentiment": -1 }, { "sentence": "@SouthwestAir rocks - @AmericanAir horror", "sentiment": -1 }, { "sentence": "@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21", "sentiment": 0 }, { "sentence": "@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!", "sentiment": -1 }, { "sentence": "@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.", "sentiment": -1 }, { "sentence": "@united you always surprise me with the awfulness of your airline. You guys suck. #worst", "sentiment": -1 }, { "sentence": "@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.", "sentiment": 1 }, { "sentence": "@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ", "sentiment": -1 }, { "sentence": "@AmericanAir @USAirways \"but I take meds that make me severely dehydrated\" {sigh}", "sentiment": -1 }, { "sentence": "@USAirways Iโ€™ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?", "sentiment": -1 }, { "sentence": "@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....", "sentiment": -1 }, { "sentence": "@SouthwestAir @SwagglikeBean take me here", "sentiment": 0 }, { "sentence": "@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA", "sentiment": 1 }, { "sentence": "@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699", "sentiment": -1 }, { "sentence": "@JetBlue you guys operate a world class company and for that I thank you", "sentiment": 1 }, { "sentence": "@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like", "sentiment": -1 }, { "sentence": "@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?", "sentiment": 0 }, { "sentence": "@USAirways Done", "sentiment": 0 }, { "sentence": "@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.", "sentiment": -1 }, { "sentence": ".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.", "sentiment": -1 }, { "sentence": "@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!", "sentiment": -1 }, { "sentence": "@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat", "sentiment": 0 }, { "sentence": "@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.", "sentiment": -1 }, { "sentence": "@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck", "sentiment": -1 }, { "sentence": "@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue", "sentiment": -1 }, { "sentence": "@JetBlue Tell me more ๐Ÿ˜ณ...\n\nBecause I need a 1 way to NYC, and I might choose you", "sentiment": 0 }, { "sentence": "@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.", "sentiment": -1 }, { "sentence": "@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.", "sentiment": -1 }, { "sentence": "@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.", "sentiment": 1 }, { "sentence": "@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta", "sentiment": -1 }, { "sentence": "@AmericanAir I fail to see how telling a caller that a bag may take \"18 hours\" to get from JFK to Brooklyn is \"the best we can\"", "sentiment": -1 }, { "sentence": "@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!", "sentiment": 1 }, { "sentence": "@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.", "sentiment": -1 }, { "sentence": "@JetBlue Seems very likely.", "sentiment": 1 }, { "sentence": "@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(", "sentiment": -1 }, { "sentence": "@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!", "sentiment": -1 }, { "sentence": "@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.", "sentiment": -1 }, { "sentence": "@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail", "sentiment": -1 }, { "sentence": "@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,", "sentiment": 1 }, { "sentence": "@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)", "sentiment": 1 }, { "sentence": "@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.", "sentiment": -1 }, { "sentence": "@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code", "sentiment": 0 }, { "sentence": "@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.", "sentiment": -1 }, { "sentence": "@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!", "sentiment": -1 }, { "sentence": "@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.", "sentiment": -1 }, { "sentence": "@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ๐Ÿ˜ƒ", "sentiment": 1 }, { "sentence": "@VirginAmerica Thank you!!", "sentiment": 1 }, { "sentence": "@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.", "sentiment": -1 }, { "sentence": "@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114", "sentiment": 0 }, { "sentence": "@SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!", "sentiment": -1 }, { "sentence": "@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!", "sentiment": 1 }, { "sentence": "@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?", "sentiment": 0 }, { "sentence": "@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.", "sentiment": -1 }, { "sentence": "@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly", "sentiment": -1 }, { "sentence": "@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky", "sentiment": 0 }, { "sentence": "@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether", "sentiment": -1 }, { "sentence": "@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay", "sentiment": -1 }, { "sentence": "@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.", "sentiment": -1 }, { "sentence": "@JetBlue I would love for you to fly my best friend home to PVD for a weekend. ๐Ÿ˜Š http://t.co/cH0NmjyMgh", "sentiment": 1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9โ€ lmao you know a white person said this", "sentiment": 0 }, { "sentence": "@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward", "sentiment": 0 }, { "sentence": "@VirginAmerica how come ABC is the only one of the network channels you don't have?", "sentiment": 0 }, { "sentence": "@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74Lโ€ayyy ๐Ÿ˜Ž", "sentiment": 0 }, { "sentence": "@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight", "sentiment": 0 }, { "sentence": "@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections", "sentiment": -1 }, { "sentence": "@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.", "sentiment": -1 }, { "sentence": "@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.", "sentiment": -1 }, { "sentence": "@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.", "sentiment": -1 }, { "sentence": "@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL", "sentiment": -1 }, { "sentence": "@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir", "sentiment": 1 }, { "sentence": "@USAirways on hold 2 hours 54 minutes. What's going on?", "sentiment": -1 }, { "sentence": "@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?", "sentiment": -1 }, { "sentence": "@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.", "sentiment": -1 }, { "sentence": "@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply", "sentiment": -1 }, { "sentence": "@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!", "sentiment": 1 }, { "sentence": "@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst", "sentiment": -1 }, { "sentence": "@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?", "sentiment": 1 }, { "sentence": "THE END: RT @USAirways: Reminder: From 2/28, weโ€™ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9", "sentiment": 0 }, { "sentence": "@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed", "sentiment": -1 }, { "sentence": "@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?", "sentiment": -1 }, { "sentence": "@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac", "sentiment": -1 }, { "sentence": "@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.", "sentiment": -1 }, { "sentence": "@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl", "sentiment": 0 }, { "sentence": "@AmericanAir boom. http://t.co/PzGc6Jch7n", "sentiment": 0 }, { "sentence": "@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed", "sentiment": -1 }, { "sentence": "@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt", "sentiment": 0 }, { "sentence": "@AmericanAir You Cancelled Flight my flight and thereโ€™s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta", "sentiment": -1 }, { "sentence": "@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight", "sentiment": -1 }, { "sentence": "@SouthwestAir may I have my Companion pass please.", "sentiment": 0 }, { "sentence": "@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW", "sentiment": 0 }, { "sentence": "@SouthwestAir will you please work out a contract with @triflight to offer service there..", "sentiment": 0 }, { "sentence": "@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb", "sentiment": -1 }, { "sentence": "@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not", "sentiment": -1 }, { "sentence": "@united no bag tagging, led to many people backing up the aisle to front with bags", "sentiment": -1 }, { "sentence": "@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat", "sentiment": -1 }, { "sentence": "@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.", "sentiment": -1 }, { "sentence": "@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....", "sentiment": -1 }, { "sentence": "@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE", "sentiment": 0 }, { "sentence": "@JetBlue are we good?", "sentiment": 0 }, { "sentence": "@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?", "sentiment": -1 }, { "sentence": "@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.", "sentiment": -1 }, { "sentence": "@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.", "sentiment": -1 }, { "sentence": "@SouthwestAir great flight got us back on time! Thanks", "sentiment": 1 }, { "sentence": "@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.", "sentiment": 1 }, { "sentence": "@united ok thanks! Where are you counters located? And how Late Flight are they open?", "sentiment": 0 }, { "sentence": "@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?", "sentiment": -1 }, { "sentence": "@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.", "sentiment": 0 }, { "sentence": "@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation \n\nNj โœˆ๏ธTampa \n\n๐Ÿ”ต๐Ÿ”ต๐Ÿ”ต", "sentiment": 1 }, { "sentence": "@AmericanAir and then wanted to change it to BA for Avios.", "sentiment": 0 }, { "sentence": "@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.", "sentiment": -1 }, { "sentence": "@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.", "sentiment": -1 }, { "sentence": "@AmericanAir you could train your flight attendants to have some manners and decency", "sentiment": -1 }, { "sentence": "@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)", "sentiment": -1 }, { "sentence": "@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)", "sentiment": 1 }, { "sentence": "@AmericanAir No, had already waited an hour for it and wanted to get home.", "sentiment": -1 }, { "sentence": "@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines", "sentiment": -1 }, { "sentence": "@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information", "sentiment": -1 }, { "sentence": "@united why haven't you updated that flight 4411 is delayed? Super frustrating", "sentiment": -1 }, { "sentence": "@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight", "sentiment": 0 }, { "sentence": "@VirginAmerica Your website is down and I'm trying to check in!", "sentiment": -1 }, { "sentence": "@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.", "sentiment": -1 }, { "sentence": "@united no announcement re extra baggage, \"find an empty bin\" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing", "sentiment": -1 }, { "sentence": "@united I canโ€™t go back to the airport, Iโ€™m working, and wonโ€™t have time. Are you telling me there is seriously no other way?", "sentiment": -1 }, { "sentence": "@USAirways no my flight plans have been delayed until tuesday due to your computer crash", "sentiment": -1 }, { "sentence": "@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone", "sentiment": -1 }, { "sentence": "@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401", "sentiment": -1 }, { "sentence": "@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!", "sentiment": -1 }, { "sentence": "@JetBlue Worked now, ty", "sentiment": 1 }, { "sentence": "@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.", "sentiment": -1 }, { "sentence": "@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in", "sentiment": -1 }, { "sentence": "@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?", "sentiment": -1 }, { "sentence": "@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues", "sentiment": -1 }, { "sentence": "@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.", "sentiment": -1 }, { "sentence": "@SouthwestAir Black History Commercial is really sweet. Well done.", "sentiment": 1 }, { "sentence": "@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving", "sentiment": -1 }, { "sentence": "@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag", "sentiment": -1 }, { "sentence": "@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?", "sentiment": -1 }, { "sentence": "@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J", "sentiment": 0 }, { "sentence": "@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?", "sentiment": 0 }, { "sentence": "@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.", "sentiment": -1 }, { "sentence": "@united where's my damn bag??", "sentiment": -1 }, { "sentence": "@united unless it's on you guys, im good.", "sentiment": -1 }, { "sentence": "@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call", "sentiment": -1 }, { "sentence": "@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta", "sentiment": -1 }, { "sentence": "@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD", "sentiment": 1 }, { "sentence": "@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.", "sentiment": -1 }, { "sentence": "@USAirways tooooo many Cancelled Flightations! My chain of command hates me now", "sentiment": -1 }, { "sentence": "@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!", "sentiment": -1 }, { "sentence": "@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?", "sentiment": 0 }, { "sentence": "@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.", "sentiment": -1 }, { "sentence": "@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!", "sentiment": 1 }, { "sentence": "@AmericanAir and is there a delay on our connection to pns?", "sentiment": 0 }, { "sentence": "@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.", "sentiment": 1 }, { "sentence": "@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/", "sentiment": -1 }, { "sentence": "@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhEโ€", "sentiment": 0 }, { "sentence": "@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.", "sentiment": -1 }, { "sentence": "@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!", "sentiment": 1 }, { "sentence": "@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!", "sentiment": -1 }, { "sentence": "@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte", "sentiment": -1 }, { "sentence": "@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5", "sentiment": 0 }, { "sentence": "@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard", "sentiment": 0 }, { "sentence": "@AmericanAir 953 our fligth Somthing to talk about this?", "sentiment": -1 }, { "sentence": "See you in ATL! โ€œ@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOdโ€", "sentiment": 0 }, { "sentence": "@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.", "sentiment": -1 }, { "sentence": "@AmericanAir well have all day and all the time in the world", "sentiment": 1 }, { "sentence": "@JetBlue 290 to Boston", "sentiment": -1 }, { "sentence": "@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.", "sentiment": 0 }, { "sentence": "@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW", "sentiment": 1 }, { "sentence": "@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!", "sentiment": 1 }, { "sentence": "@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.", "sentiment": 1 }, { "sentence": "@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help", "sentiment": -1 }, { "sentence": "@united Thanks, I will!", "sentiment": 1 }, { "sentence": "@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?", "sentiment": -1 }, { "sentence": "@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working", "sentiment": -1 }, { "sentence": "@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)", "sentiment": 1 }, { "sentence": "@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!", "sentiment": 1 }, { "sentence": "@USAirways can I get a beer please. Flight #1715", "sentiment": 0 }, { "sentence": "@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying", "sentiment": -1 }, { "sentence": "@USAirways just heard #Monterey airport was closed due to thick fog, any updates", "sentiment": 0 }, { "sentence": "@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless", "sentiment": -1 }, { "sentence": "@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice", "sentiment": -1 }, { "sentence": "@united & I've been hung up on twice by your staff. So upset right now", "sentiment": -1 }, { "sentence": "@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!", "sentiment": -1 }, { "sentence": "@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.", "sentiment": 0 }, { "sentence": "@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?", "sentiment": -1 }, { "sentence": "@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZโ€- no... Yall better than this", "sentiment": 1 }, { "sentence": "@USAirways you are the worst.", "sentiment": -1 }, { "sentence": "@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me", "sentiment": -1 }, { "sentence": "@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!", "sentiment": -1 }, { "sentence": "@united yes, would love an upgrade or voucher, please give me a call 9148445695", "sentiment": 0 }, { "sentence": "@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!", "sentiment": -1 }, { "sentence": "@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers", "sentiment": 0 }, { "sentence": "@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ๐Ÿ˜’", "sentiment": -1 }, { "sentence": "@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.", "sentiment": -1 }, { "sentence": "@SouthwestAir this would be an awesome experience #DestinationDragons", "sentiment": 1 }, { "sentence": "@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.", "sentiment": -1 }, { "sentence": "@united it most certainly was not.", "sentiment": -1 }, { "sentence": "@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again", "sentiment": -1 }, { "sentence": "@USAirways or is anyone even responding to social media? AWFUL.", "sentiment": -1 }, { "sentence": "@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry", "sentiment": 1 }, { "sentence": "@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).", "sentiment": -1 }, { "sentence": "@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!", "sentiment": 1 }, { "sentence": "@united please get me off this plane #UA57", "sentiment": -1 }, { "sentence": "@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"unavailable\"to book. False advertising much?", "sentiment": -1 }, { "sentence": "@JetBlue SHUT THE DOOR ON YOUR WAY OUT. ๐Ÿ™…", "sentiment": 0 }, { "sentence": "@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!", "sentiment": -1 }, { "sentence": "@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.", "sentiment": -1 }, { "sentence": "@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.", "sentiment": -1 }, { "sentence": "@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,", "sentiment": -1 }, { "sentence": "@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.", "sentiment": -1 }, { "sentence": "@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?", "sentiment": -1 }, { "sentence": "@united okay ase24766m. Find our luggage.", "sentiment": -1 }, { "sentence": "@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.", "sentiment": -1 }, { "sentence": "@AmericanAir @beantownmatty Sounds like a date!", "sentiment": 1 }, { "sentence": "@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck", "sentiment": -1 }, { "sentence": "@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough", "sentiment": 0 }, { "sentence": "@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?", "sentiment": 0 }, { "sentence": "@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that", "sentiment": -1 }, { "sentence": "@AmericanAir Thank you", "sentiment": 0 }, { "sentence": "@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a \"tech stop\"?", "sentiment": -1 }, { "sentence": "@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq\" #southwestairlines", "sentiment": 1 }, { "sentence": "@united really needs to start upgrading their planes. No TVs & then the \"inflight wifi\" is currently unavailable #UnitedAirlines", "sentiment": -1 }, { "sentence": "@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate", "sentiment": -1 }, { "sentence": "@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.", "sentiment": -1 }, { "sentence": "@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board", "sentiment": -1 }, { "sentence": "@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!", "sentiment": -1 }, { "sentence": "@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey", "sentiment": -1 }, { "sentence": "@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?", "sentiment": -1 }, { "sentence": "@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.", "sentiment": 0 }, { "sentence": "@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac", "sentiment": 0 }, { "sentence": "2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies", "sentiment": -1 }, { "sentence": "@SouthwestAir I am committed okay please hook me up for #DestinationDragons", "sentiment": 0 }, { "sentence": "@united customers โœ…. Customer service โŒ http://t.co/qP6Aw3nLIP", "sentiment": -1 }, { "sentence": "@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(", "sentiment": -1 }, { "sentence": "@USAirways Now going on 26 minutes on hold.", "sentiment": -1 }, { "sentence": "@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!", "sentiment": -1 }, { "sentence": "@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever.", "sentiment": 1 }, { "sentence": "@AmericanAir @contactcej thanks!", "sentiment": 1 }, { "sentence": "@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk", "sentiment": 1 }, { "sentence": "@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.", "sentiment": -1 }, { "sentence": "@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews", "sentiment": 0 }, { "sentence": "@SouthwestAir even with the 50$ voucher for picking up my bag", "sentiment": -1 }, { "sentence": "@united thanks we'll be in touch!", "sentiment": 1 }, { "sentence": "@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL", "sentiment": -1 }, { "sentence": "@JetBlue oh. And thank you for responding", "sentiment": 1 }, { "sentence": "@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...", "sentiment": -1 }, { "sentence": "@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?", "sentiment": -1 }, { "sentence": "@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.", "sentiment": 1 }, { "sentence": "@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!", "sentiment": -1 }, { "sentence": "@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp", "sentiment": -1 }, { "sentence": "@united exactly", "sentiment": 0 }, { "sentence": "@JetBlue is yr site having trouble for mobile check in ?", "sentiment": 0 }, { "sentence": "@united crashed trying to check in.", "sentiment": -1 }, { "sentence": "@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?", "sentiment": 0 }, { "sentence": "@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.", "sentiment": -1 }, { "sentence": "@united how do I get my account number if your website says email is unavailable?", "sentiment": -1 }, { "sentence": "@VirginAmerica is that #thestarter??๐Ÿ˜", "sentiment": 0 }, { "sentence": "@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed", "sentiment": -1 }, { "sentence": "@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag", "sentiment": -1 }, { "sentence": "@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq", "sentiment": -1 }, { "sentence": "@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.", "sentiment": -1 }, { "sentence": "@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.", "sentiment": -1 }, { "sentence": "@USAirways thank you!!!", "sentiment": 1 }, { "sentence": "@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?", "sentiment": 0 }, { "sentence": "@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...", "sentiment": -1 }, { "sentence": "@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi", "sentiment": -1 }, { "sentence": "@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?", "sentiment": -1 }, { "sentence": "@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest", "sentiment": -1 }, { "sentence": "@united lol too little too Late Flight", "sentiment": -1 }, { "sentence": "@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw", "sentiment": -1 }, { "sentence": "@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way", "sentiment": 0 }, { "sentence": "@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC", "sentiment": -1 }, { "sentence": "Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU", "sentiment": 1 }, { "sentence": "@JetBlue I did see that! Working on picking up a trip or two as we type.", "sentiment": 1 }, { "sentence": "@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?", "sentiment": 0 }, { "sentence": "@JetBlue a little vino wouldn't hurt ๐Ÿท", "sentiment": 0 }, { "sentence": "@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.", "sentiment": -1 }, { "sentence": "@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.", "sentiment": -1 }, { "sentence": ".@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.", "sentiment": -1 }, { "sentence": "@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 ๐Ÿ˜ข", "sentiment": -1 }, { "sentence": "@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience", "sentiment": -1 }, { "sentence": "@united you too!", "sentiment": 1 }, { "sentence": "@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.", "sentiment": 0 }, { "sentence": "@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!", "sentiment": -1 }, { "sentence": "@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?", "sentiment": -1 }, { "sentence": "@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.", "sentiment": -1 }, { "sentence": "@USAirways literally the worst flying experience of my life, and I have flown a lot", "sentiment": -1 }, { "sentence": "@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr", "sentiment": -1 }, { "sentence": "@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.", "sentiment": -1 }, { "sentence": "@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.", "sentiment": -1 }, { "sentence": "@JetBlue @L_Burley11 -- the best!!!", "sentiment": 1 }, { "sentence": "@JetBlue got it. Thanks", "sentiment": 1 }, { "sentence": "@SouthwestAir Awesome!!! Sending now.", "sentiment": 1 }, { "sentence": "Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg", "sentiment": 0 }, { "sentence": "๐Ÿ’ฏ๐Ÿ’ฏ๐Ÿ’ฏ RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD", "sentiment": 0 }, { "sentence": "@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed", "sentiment": -1 }, { "sentence": "@united be \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise", "sentiment": 1 }, { "sentence": "@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.", "sentiment": -1 }, { "sentence": "@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!", "sentiment": -1 }, { "sentence": "@AmericanAir any ways to get through the 50 minute wait to book a flight?", "sentiment": -1 }, { "sentence": "@JetBlue I only fly Jet Blue", "sentiment": 1 }, { "sentence": "@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder", "sentiment": 0 }, { "sentence": "@VirginAmerica classiq, luv Virgin America. Greetingz", "sentiment": 1 }, { "sentence": "@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke", "sentiment": -1 }, { "sentence": "@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!", "sentiment": 1 }, { "sentence": "@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks", "sentiment": -1 }, { "sentence": "@united your seats are god awful.", "sentiment": -1 }, { "sentence": "@united seriously #fail on making strangers share a room", "sentiment": -1 }, { "sentence": "@AmericanAir we did check before going to de airport and everything was fine. #fail", "sentiment": -1 }, { "sentence": "@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS", "sentiment": -1 }, { "sentence": "@SouthwestAir why does the customer service have rather inconsistent information", "sentiment": -1 }, { "sentence": "@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.", "sentiment": -1 }, { "sentence": "@USAirways thank you", "sentiment": 0 }, { "sentence": "@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast.", "sentiment": -1 }, { "sentence": "@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!", "sentiment": -1 }, { "sentence": "@united one lady helping the 12 of us with luggage", "sentiment": 1 }, { "sentence": "@united any chance you could help rebook?? My flight Cancelled Flightled", "sentiment": -1 }, { "sentence": "@United just played the Most bizarre \"safety\" video I've ever seen... http://t.co/Hlm2Oks6xl", "sentiment": 0 }, { "sentence": "@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.", "sentiment": -1 }, { "sentence": "@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.", "sentiment": -1 }, { "sentence": "@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain", "sentiment": -1 }, { "sentence": "@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ", "sentiment": -1 }, { "sentence": "@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!", "sentiment": -1 }, { "sentence": "@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.", "sentiment": -1 }, { "sentence": "@AmericanAir what name and department does it come under? Thanks", "sentiment": 0 }, { "sentence": "@USAirways \"good news. We've located the crew and made contact with them\". flight was supposed to leave 4 minutes ago. #usairwaysfail", "sentiment": -1 }, { "sentence": "@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. ๐Ÿ‘", "sentiment": 1 }, { "sentence": "@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!", "sentiment": -1 }, { "sentence": "@united need to chat with an actual human ASAP!", "sentiment": -1 }, { "sentence": "@AmericanAir @emxlyy \"The wheel was broken when we got it. We swear.\"", "sentiment": -1 }, { "sentence": "@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun", "sentiment": -1 }, { "sentence": "@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???", "sentiment": -1 }, { "sentence": "@USAirways @erickofiejones how long are billing cycles", "sentiment": 0 }, { "sentence": "@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239", "sentiment": -1 }, { "sentence": "@USAirways so far I've gotten six different answers", "sentiment": -1 }, { "sentence": "@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.", "sentiment": -1 }, { "sentence": "@united ua1673 still waiting! Supposed to depart 9:08", "sentiment": -1 }, { "sentence": "@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB", "sentiment": 0 }, { "sentence": "@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?", "sentiment": -1 }, { "sentence": "@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .", "sentiment": -1 }, { "sentence": "@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime โœˆ๏ธ๐Ÿ’บ", "sentiment": -1 }, { "sentence": "@USAirways thanks", "sentiment": 1 }, { "sentence": "@JetBlue Aw okay thanks", "sentiment": 1 }, { "sentence": "@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?", "sentiment": -1 }, { "sentence": "@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.", "sentiment": -1 }, { "sentence": "@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!", "sentiment": -1 }, { "sentence": "@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!", "sentiment": 1 }, { "sentence": "@united you suck. 9 hour delay?!", "sentiment": -1 }, { "sentence": "@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat", "sentiment": -1 }, { "sentence": "@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF", "sentiment": 0 }, { "sentence": "@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure\" - no shit.", "sentiment": -1 }, { "sentence": "@united Can you please follow for a Dm on a missing bag?", "sentiment": -1 }, { "sentence": "@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.", "sentiment": -1 }, { "sentence": "@AmericanAir 3198 to AEX. Is it still going?", "sentiment": 0 }, { "sentence": "@united once again my bag is lost when I travel united!!!! Please do something", "sentiment": -1 }, { "sentence": "@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night", "sentiment": -1 }, { "sentence": "@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you.", "sentiment": 1 }, { "sentence": "@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?", "sentiment": -1 }, { "sentence": "@SouthwestAir yep after two hours and thirty minutes", "sentiment": -1 }, { "sentence": "@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)", "sentiment": 1 }, { "sentence": "@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.", "sentiment": 1 }, { "sentence": "@USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?", "sentiment": 0 }, { "sentence": "@united the costumer services here at Denver Intl Airport is ridiculous bad!", "sentiment": -1 }, { "sentence": "@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!", "sentiment": -1 }, { "sentence": "@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?", "sentiment": -1 }, { "sentence": "@JetBlue 108 to Portland Maine", "sentiment": 0 }, { "sentence": "@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.", "sentiment": -1 }, { "sentence": "@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs", "sentiment": 1 }, { "sentence": "@USAirways This is the last time I use your airline. I promise that!", "sentiment": -1 }, { "sentence": "@VirginAmerica and it's a really big bad thing about it", "sentiment": -1 }, { "sentence": "@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?", "sentiment": -1 }, { "sentence": "@SouthwestAir plane switch on 636 meant A= back of plane #disappointed", "sentiment": -1 }, { "sentence": "Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!", "sentiment": -1 }, { "sentence": "@united Thanks. It is on the same ticket.", "sentiment": 1 }, { "sentence": "@JetBlue 2 words: \"staff training.\" What a joke-", "sentiment": -1 }, { "sentence": "@SouthwestAir Thank you! I can't wait either :)", "sentiment": 1 }, { "sentence": "@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?", "sentiment": -1 }, { "sentence": "@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service ๐Ÿ‘Ž", "sentiment": -1 }, { "sentence": "@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service", "sentiment": -1 }, { "sentence": "@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?", "sentiment": -1 }, { "sentence": "@SouthwestAir you have no baggage tracking system?", "sentiment": -1 }, { "sentence": "@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines", "sentiment": 1 }, { "sentence": "@AmericanAir can I get a free ticket to Hawaii for being fabulous", "sentiment": 0 }, { "sentence": "@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have \"grounded\" me today #painandsuffering", "sentiment": -1 }, { "sentence": "@united look at the Twitter history - as usual service non existent", "sentiment": -1 }, { "sentence": "@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10", "sentiment": 1 }, { "sentence": "@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.", "sentiment": -1 }, { "sentence": "@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old", "sentiment": -1 }, { "sentence": "@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today", "sentiment": -1 }, { "sentence": "@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201", "sentiment": -1 }, { "sentence": "@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?", "sentiment": 1 }, { "sentence": "@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates", "sentiment": -1 }, { "sentence": "@USAirways ANSWER THE BLOODY PHONE!", "sentiment": -1 }, { "sentence": "@JetBlue currently dancing in the terminal. love Stevie!", "sentiment": 1 }, { "sentence": "@united\nYou really know how to piss people off. Your Farelock option is fake!", "sentiment": -1 }, { "sentence": "@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!", "sentiment": -1 }, { "sentence": ",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue", "sentiment": -1 }, { "sentence": "@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!", "sentiment": -1 }, { "sentence": "@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.", "sentiment": -1 }, { "sentence": "@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.", "sentiment": -1 }, { "sentence": "@JetBlue I'm flying your airline just out of #LGA ๐Ÿ˜ท", "sentiment": 0 }, { "sentence": "@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.", "sentiment": -1 }, { "sentence": "@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.", "sentiment": -1 }, { "sentence": "@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.", "sentiment": -1 }, { "sentence": "NOโ€œ@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrWโ€", "sentiment": 0 }, { "sentence": "@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.", "sentiment": -1 }, { "sentence": "@united Your MileagePlus signup page is broken.", "sentiment": -1 }, { "sentence": "@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic \"sorry\" email back", "sentiment": -1 }, { "sentence": "@united I'm asking if you can simplify the communications- thx", "sentiment": -1 }, { "sentence": "@SouthwestAir what number can we use to all from outside the US? Thx", "sentiment": 0 }, { "sentence": "@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.", "sentiment": -1 }, { "sentence": "@SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address", "sentiment": -1 }, { "sentence": "@AmericanAir I have got a flight for\nThe next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit", "sentiment": -1 }, { "sentence": "@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j", "sentiment": -1 }, { "sentence": "@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck", "sentiment": -1 }, { "sentence": "@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?", "sentiment": 0 }, { "sentence": "@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ", "sentiment": 0 }, { "sentence": "@USAirways will shall see in the next couple of minutes.", "sentiment": 0 }, { "sentence": "@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...", "sentiment": -1 }, { "sentence": "@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness", "sentiment": -1 }, { "sentence": "@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?", "sentiment": 0 }, { "sentence": "@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!", "sentiment": -1 }, { "sentence": "@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots", "sentiment": -1 }, { "sentence": "@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin", "sentiment": -1 }, { "sentence": "@AmericanAir Connection is US2065", "sentiment": 0 }, { "sentence": "@VirginAmerica ok! first time flying with you tonight :)", "sentiment": 1 }, { "sentence": "@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?", "sentiment": 1 }, { "sentence": ".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?", "sentiment": 0 }, { "sentence": "@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.", "sentiment": -1 }, { "sentence": "@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI", "sentiment": 1 }, { "sentence": "@SouthwestAir CEO Gary Kelly, \"You all are absolutely my heroes!\" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ", "sentiment": 0 }, { "sentence": "@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?", "sentiment": -1 }, { "sentence": "@united with about 25 people trying to get on flights", "sentiment": 0 }, { "sentence": "@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family", "sentiment": -1 }, { "sentence": "@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!", "sentiment": -1 }, { "sentence": "@SouthwestAir @Imaginedragons I tried. ๐Ÿ˜” It's okay", "sentiment": 0 }, { "sentence": "@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!", "sentiment": -1 }, { "sentence": "@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me", "sentiment": 0 }, { "sentence": "@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.", "sentiment": -1 }, { "sentence": "@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger", "sentiment": -1 }, { "sentence": "@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight", "sentiment": -1 }, { "sentence": "@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming", "sentiment": -1 }, { "sentence": "@USAirways is it policy to tell customers \"We can't help you?\" I'm sorry but this is unacceptable", "sentiment": -1 }, { "sentence": "@AmericanAir Dallas/Fort Worth flight number 5320", "sentiment": 0 }, { "sentence": "@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...", "sentiment": -1 }, { "sentence": "@united thanks. That means I have 30 minutes to make my international connection to HKG", "sentiment": 0 }, { "sentence": "@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed", "sentiment": -1 }, { "sentence": "@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ๐Ÿ˜„", "sentiment": 1 }, { "sentence": "@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?", "sentiment": 0 }, { "sentence": "@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.", "sentiment": -1 }, { "sentence": "@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.", "sentiment": -1 }, { "sentence": "@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!", "sentiment": -1 }, { "sentence": "@SouthwestAir got it taken care of! thank you <3", "sentiment": 1 }, { "sentence": "@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)", "sentiment": -1 }, { "sentence": "@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better", "sentiment": -1 }, { "sentence": "@united thnx", "sentiment": 1 }, { "sentence": "@united that's fine. I'll take them.", "sentiment": 1 }, { "sentence": "@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!", "sentiment": -1 }, { "sentence": "@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.", "sentiment": -1 }, { "sentence": "@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here", "sentiment": -1 }, { "sentence": "@americanair One question.. my wife didn't get the bonus. Should I call about it today?", "sentiment": 0 }, { "sentence": "@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!", "sentiment": 1 }, { "sentence": "@AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me!", "sentiment": 0 }, { "sentence": "@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?", "sentiment": -1 }, { "sentence": "@united at this point I made it home on my own.", "sentiment": -1 }, { "sentence": "@united Thanks JT", "sentiment": 1 }, { "sentence": "@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac", "sentiment": -1 }, { "sentence": "@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt", "sentiment": -1 }, { "sentence": "@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212", "sentiment": -1 }, { "sentence": "JetBlue reading the NYTimes. โ€œ@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqlyโ€", "sentiment": 0 }, { "sentence": "@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool", "sentiment": -1 }, { "sentence": "@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler", "sentiment": 1 }, { "sentence": "@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!", "sentiment": 1 }, { "sentence": "@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l", "sentiment": 1 }, { "sentence": "@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY", "sentiment": 1 }, { "sentence": "@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.", "sentiment": 1 }, { "sentence": "@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity", "sentiment": -1 }, { "sentence": "@VirginAmerica your mobile site is broken, shows \n\"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points\", won't let me checkin", "sentiment": -1 }, { "sentence": "@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.", "sentiment": -1 }, { "sentence": "@SouthwestAir @AmericanAir y'all are better then @united", "sentiment": 1 }, { "sentence": "@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!", "sentiment": -1 }, { "sentence": "@JetBlue he loved the #natural #beefjerky snacks๐Ÿ˜‰", "sentiment": 1 }, { "sentence": "@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService", "sentiment": -1 }, { "sentence": "โ€œ@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxaโ€ + lol wow", "sentiment": 1 }, { "sentence": "@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home", "sentiment": -1 }, { "sentence": "@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.", "sentiment": -1 }, { "sentence": "@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.", "sentiment": -1 }, { "sentence": "I left my dildo on the plane is there any way for me to get it back? @united", "sentiment": 0 }, { "sentence": "@USAirways that's ok, just know that I'll most likely never book with you again", "sentiment": -1 }, { "sentence": "@jetblue had me on hold foreverrrrrr", "sentiment": -1 }, { "sentence": "@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever", "sentiment": -1 }, { "sentence": "@JetBlue Success! Good work JetBlue team", "sentiment": 1 }, { "sentence": "@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.", "sentiment": 1 }, { "sentence": "@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.", "sentiment": -1 }, { "sentence": "@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3", "sentiment": 1 }, { "sentence": "@SouthwestAir you're my early frontrunner for best airline! #oscars2016", "sentiment": 1 }, { "sentence": "@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof", "sentiment": -1 }, { "sentence": "@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE", "sentiment": -1 }, { "sentence": "@united will do. Thank you!", "sentiment": 0 }, { "sentence": "@united if guy on flight 1230 follows through on threat to sue because he couldnโ€™t carry on 3 bags, I will defend you for free.", "sentiment": -1 }, { "sentence": "@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.", "sentiment": -1 }, { "sentence": "@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?", "sentiment": -1 }, { "sentence": "@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw", "sentiment": 0 }, { "sentence": "@USAirways yeah , I have been expecting The same for 3 hours", "sentiment": -1 }, { "sentence": "@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain", "sentiment": -1 }, { "sentence": "@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx", "sentiment": 1 }, { "sentence": "@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?", "sentiment": -1 }, { "sentence": "@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond", "sentiment": -1 }, { "sentence": "@united be patient while I let this string of tweets go out showing people you are bad at your business", "sentiment": -1 }, { "sentence": "@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior", "sentiment": 1 }, { "sentence": "@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)", "sentiment": 1 }, { "sentence": "@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day", "sentiment": -1 }, { "sentence": "@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!", "sentiment": -1 }, { "sentence": "@united @NTrustOpen can i go #GolfUnited", "sentiment": 0 }, { "sentence": "@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!", "sentiment": -1 }, { "sentence": "@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople", "sentiment": -1 }, { "sentence": "@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you", "sentiment": 0 }, { "sentence": "@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :)", "sentiment": 1 }, { "sentence": "@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasnโ€™t Late Flight.", "sentiment": -1 }, { "sentence": "@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather", "sentiment": 0 }, { "sentence": "@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?", "sentiment": -1 }, { "sentence": "@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue", "sentiment": -1 }, { "sentence": "Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY", "sentiment": 0 }, { "sentence": "@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.", "sentiment": -1 }, { "sentence": "@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D", "sentiment": 1 }, { "sentence": "@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)", "sentiment": -1 }, { "sentence": "@SouthwestAir thank you, will do", "sentiment": 1 }, { "sentence": "@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.", "sentiment": -1 }, { "sentence": "@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards", "sentiment": -1 }, { "sentence": "@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...", "sentiment": -1 }, { "sentence": "@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might \"know\" but don't show it.", "sentiment": -1 }, { "sentence": "@united I will not be flying you again", "sentiment": -1 }, { "sentence": "@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!", "sentiment": -1 }, { "sentence": "@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy", "sentiment": -1 }, { "sentence": "@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS", "sentiment": -1 }, { "sentence": "@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded", "sentiment": -1 }, { "sentence": "@united \nFlight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience", "sentiment": -1 }, { "sentence": "@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace", "sentiment": -1 }, { "sentence": "@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?", "sentiment": -1 }, { "sentence": "@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,", "sentiment": -1 }, { "sentence": "@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!", "sentiment": 1 }, { "sentence": "@USAirways terrible service", "sentiment": -1 }, { "sentence": "@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?", "sentiment": -1 }, { "sentence": "@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take", "sentiment": -1 }, { "sentence": "@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue", "sentiment": -1 }, { "sentence": "@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday", "sentiment": 1 }, { "sentence": "@USAirways that seems unlikely without a crew here to board us", "sentiment": -1 }, { "sentence": "@united I have proof that my situation now is due to company mistake", "sentiment": -1 }, { "sentence": "@USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?", "sentiment": 0 }, { "sentence": "@united what's the point of offering a free checked bag of you lose it?", "sentiment": -1 }, { "sentence": "@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr", "sentiment": -1 }, { "sentence": "@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing", "sentiment": 0 }, { "sentence": "@USAirways Waiting on my flight right now, thanks!!", "sentiment": 1 }, { "sentence": "@united you're good. Thank you!", "sentiment": 1 }, { "sentence": "@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic", "sentiment": 0 }, { "sentence": "@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.", "sentiment": -1 }, { "sentence": "@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30", "sentiment": 1 }, { "sentence": "@JetBlue The Magic eight ball has never steered me wrong :)", "sentiment": 1 }, { "sentence": "@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.", "sentiment": -1 }, { "sentence": "@AmericanAir @Cowboycerrone ratchet airway!. ......", "sentiment": -1 }, { "sentence": "@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!", "sentiment": -1 }, { "sentence": "@USAirways you should get better employeesโœŒ๏ธ", "sentiment": -1 }, { "sentence": "@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly", "sentiment": -1 }, { "sentence": "@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7", "sentiment": -1 }, { "sentence": "@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.", "sentiment": -1 }, { "sentence": "@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...โœˆ๏ธ", "sentiment": -1 }, { "sentence": "@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.", "sentiment": -1 }, { "sentence": "@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.", "sentiment": -1 }, { "sentence": "@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370", "sentiment": -1 }, { "sentence": "@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424", "sentiment": -1 }, { "sentence": "@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!", "sentiment": 1 }, { "sentence": "@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. ๐Ÿ‘๐Ÿ‘", "sentiment": 1 }, { "sentence": ".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF", "sentiment": -1 }, { "sentence": "@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture", "sentiment": -1 }, { "sentence": "Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService", "sentiment": -1 }, { "sentence": "@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv", "sentiment": -1 }, { "sentence": "@SouthwestAir wifi is the worst $8 investment I have ever made.", "sentiment": -1 }, { "sentence": "@united I DM'd child's birthdate and full name.", "sentiment": 0 }, { "sentence": "@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved", "sentiment": -1 }, { "sentence": "@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?", "sentiment": 0 }, { "sentence": "@JetBlue by any chance do u offer fresh guacamole on your flights", "sentiment": 0 }, { "sentence": "@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice", "sentiment": -1 }, { "sentence": "@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!", "sentiment": -1 }, { "sentence": "@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems", "sentiment": -1 }, { "sentence": "@SouthwestAir ๐Ÿ˜… you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5", "sentiment": -1 }, { "sentence": "@JetBlue Maybe stop telling people the wrong info on your customer service calls.", "sentiment": -1 }, { "sentence": "@united I flew United last month and the experience was AWESOME!", "sentiment": 1 }, { "sentence": "@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up", "sentiment": -1 }, { "sentence": "@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded", "sentiment": -1 }, { "sentence": "@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.", "sentiment": -1 }, { "sentence": "@JetBlue Left my coat on flight 453 this morning in overhead bin. Reported seat 12A, but I was 11A. Thx. Ticket 2792125083854", "sentiment": 0 }, { "sentence": "@united I think I left my phone on my flight. Help!", "sentiment": -1 }, { "sentence": "@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.", "sentiment": -1 }, { "sentence": "@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out", "sentiment": -1 }, { "sentence": "@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app, web, etc. Still love u guys!", "sentiment": 1 }, { "sentence": "@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks", "sentiment": -1 }, { "sentence": "@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.", "sentiment": 0 }, { "sentence": "@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved", "sentiment": -1 }, { "sentence": "@JetBlue my email is my twitter handle followed by gmail โ˜บ๐Ÿ‘๐Ÿ‘", "sentiment": 1 }, { "sentence": "@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks", "sentiment": -1 }, { "sentence": "@JetBlue Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320. Don't want any surprises", "sentiment": 0 }, { "sentence": "@AmericanAir refund", "sentiment": -1 }, { "sentence": "@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?", "sentiment": 0 }, { "sentence": "@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.", "sentiment": 1 }, { "sentence": "@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB", "sentiment": -1 }, { "sentence": "@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice", "sentiment": -1 }, { "sentence": "@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb", "sentiment": -1 }, { "sentence": "@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!", "sentiment": 1 }, { "sentence": "@united rebooked. This one is Late Flight too.", "sentiment": -1 }, { "sentence": "@united Just submitted my response on the link you sent.", "sentiment": 0 }, { "sentence": "@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.", "sentiment": 0 }, { "sentence": "@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y", "sentiment": 0 }, { "sentence": "@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?", "sentiment": 0 }, { "sentence": "@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.", "sentiment": 1 }, { "sentence": "@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way", "sentiment": -1 }, { "sentence": "@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?", "sentiment": 0 }, { "sentence": "@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice", "sentiment": -1 }, { "sentence": "@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?", "sentiment": -1 }, { "sentence": "@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ๐Ÿ˜’", "sentiment": -1 }, { "sentence": "@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same", "sentiment": 0 }, { "sentence": "@usairways Yes. Works in Firefox. \n\nCan do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.", "sentiment": -1 }, { "sentence": "@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways", "sentiment": -1 }, { "sentence": "๐Ÿ˜ฉ๐Ÿ˜ฉ๐Ÿ˜ฉ โ€œ@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2Gโ€", "sentiment": 0 }, { "sentence": "@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?", "sentiment": 0 }, { "sentence": "@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA", "sentiment": -1 }, { "sentence": "@USAirways nope not yet...", "sentiment": -1 }, { "sentence": "@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.", "sentiment": 1 }, { "sentence": "@JetBlue you don't remember our date Monday night back to NYC? #heartbroken", "sentiment": 1 }, { "sentence": "@united It's the fact that an international should not be with out her bag and no sense of what's going on other than \"maintenance\".", "sentiment": -1 }, { "sentence": "@JetBlue this is lovely!", "sentiment": 1 }, { "sentence": "@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?", "sentiment": 0 }, { "sentence": "@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.", "sentiment": 1 }, { "sentence": "@JetBlue If you \"follow\" me, I will be able to DM you. Thanks.", "sentiment": 1 } ]