input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I think someone stole my card because I can't find it. | lost or stolen card |
Will you charge me more if I top up with an international card? | top up by card charge |
What is the price for an additional card? | getting spare card |
What is the source of the money in my account? | verify source of funds |
I tried to make a payment with my card and it was declined. Why is it pending? | pending card payment |
Does a US transfer take long | transfer timing |
The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly. | reverted card payment? |
Why hasn't arrived yet a transaction I did to my friend? | transfer not received by recipient |
Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet. | pending transfer |
Why hasn't my friend's transaction arrive yet? | transfer not received by recipient |
Why is my friend not getting a transaction arrival yet? | transfer not received by recipient |
How do I verify my identity online | verify my identity |
How do I order a new card when my old one is ready to expire? | card about to expire |
Am I charged if I make a top-up? | top up by bank transfer charge |
How long does it take for my payment to process? | pending card payment |
Explain why my top up would be reverted. | top up reverted |
How long is the wait for a money transfer to post? | pending transfer |
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been. | wrong exchange rate for cash withdrawal |
Why did my transfer fail? What can I do? | failed transfer |
Where can I find your exchange rates? | exchange rate |
The ATM gave me less cash than requested | wrong amount of cash received |
do you have a fee for receiving a SEPA transfer? | top up by bank transfer charge |
Duplicate transactions appear on my account | transaction charged twice |
How long does it take for a bank transfer to show on my balance? | balance not updated after bank transfer |
I moved and need to change my address. | edit personal details |
I tried to use the ATM today but it would not accept my card. | declined cash withdrawal |
I did a bank transfer and my balance isn't current. | balance not updated after bank transfer |
Why is my disposable card not working? | virtual card not working |
How can I exchange currencies with this app? | exchange via app |
Can you convert to EUR? | fiat currency support |
My top-up didn't go through; it still says pending. What's up with that? | pending top up |
My account was charged twice for one purchase | transaction charged twice |
What is the fee on my statement for? | extra charge on statement |
I made a deposit and the balance hasn't been updated. | balance not updated after cheque or cash deposit |
I didn't cancel my card payment. | reverted card payment? |
my exchange rate looks wrong for my last payment | card payment wrong exchange rate |
Why would you cancel my transfer? | declined transfer |
When I went to get cash, it was declined! | declined cash withdrawal |
I only made one transaction at this place, but it's appearing multiple times. | transaction charged twice |
I may need to dispute a Direct Debit payment. | direct debit payment not recognised |
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me? | card payment wrong exchange rate |
How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet. | balance not updated after bank transfer |
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. | balance not updated after bank transfer |
I get a "decline" message when doing a transfer | declined transfer |
What happens with the duplicate charge in my account? | transaction charged twice |
Why couldn't I make a withdrawal from the ATM? | declined cash withdrawal |
I have a service fee that I've never seen before. It showed up after I bought something from an international seller online. | transfer fee charged |
The ATM did not give me as much cash as I requested. | wrong amount of cash received |
My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help? | pending top up |
My payment shows that it is pending will I be charged more money? | pending transfer |
passcode retrieval | passcode forgotten |
I forgot my pin and am blocked now. Can I reset it somewhere? | pin blocked |
Why does it cost more to pay with my card? | card payment fee charged |
The card payment is declined. Please inform me why. | declined card payment |
I need to update my address. | edit personal details |
Can I have a new card shipped to China? | card about to expire |
Explain the card PIN to me. | get physical card |
I transferred money but the recipient does not see the funds in their account? | transfer not received by recipient |
I've been waiting for a refund to show up and I don't see it on my statement yet. | Refund not showing up |
Please tell me why I would have to pay a fee for a recent payment. Thanks. | card payment fee charged |
what currencies can I receive my salary in with this? | receiving money |
What documentation do you accept for the identity check? | verify my identity |
How do I top-up automatically? | automatic top up |
I was charged a transfer fee, why is that? | transfer fee charged |
Why is there an extra fee charged? | extra charge on statement |
why have I got a pending transfer? I'm confused!! | pending transfer |
The ATM kept my card? | card swallowed |
Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this. | cash withdrawal charge |
What is the maximum I can top up? | top up limits |
Why am I being charged for transferring money? | transfer fee charged |
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account? | wrong amount of cash received |
I topped up and now my money is not there anymore! What happened to it? | top up reverted |
Help! My account doesn't show any funds. Is transferring funds an option I can use? | transfer into account |
I can't seem to be able to use my card | card not working |
How do you come up with your exchange rate | exchange rate |
Will my employer be able to pay me with this service | receiving money |
Why did the funds for one of my purchase come back to my account? | reverted card payment? |
How long will my cash withdrawal take | pending cash withdrawal |
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far. | pending transfer |
Will I be charged for transfers? | transfer fee charged |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? | declined cash withdrawal |
Can I use my account before my Identity verification has passed? | why verify identity |
Can I exchange currencies with the app? | exchange via app |
My card doesn't work when I use it. | card not working |
Will any ATM's decline my card? | atm support |
I deactivated my card but would like to reactivate it. | card linking |
Is it possible to exchange currencies on the app? | exchange via app |
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening? | pending top up |
Why did I not get my refund yet? | Refund not showing up |
What should I do if my card is stolen? | lost or stolen card |
When are you going to transfer the money? | transfer not received by recipient |
Could you explain your rules for ATM fees? | cash withdrawal charge |
lost card found, want to put it back in app | card linking |
Why do I see an extra £1 charge on my statement? | extra charge on statement |
I tried to make a transfer and it failed. | failed transfer |
Could not complete transfer, states 'declined' | declined transfer |
use my credit to add money | supported cards and currencies |
How long does it take for money to reach my account? | balance not updated after bank transfer |
I don't like the services, please close my account | terminate account |
I would like to transfer money from my checking account to my savings account. | transfer into account |
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