input stringlengths 13 433 | label stringclasses 77
values |
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I want to do a cash deposit to top up. How do I do this? | top up by cash or cheque |
The ATM cancelled a transaction on me when I was trying to get some cash out. | declined cash withdrawal |
Was I charged more than I should of been for a currency exchange? | card payment wrong exchange rate |
Is there something that I can do since my phone was stolen yesterday? | lost or stolen phone |
Who can I speak with regarding a lost card? | lost or stolen card |
What are the current exchange rates? | exchange rate |
Transferred to account is not successful, help please? | balance not updated after bank transfer |
There seems to be an additional charge of £1 on my statement, what is the reason for this? | extra charge on statement |
I was wondering about transferring money into my account and how it works. Can you tell me about that? | transfer into account |
im worried about fraud how do you protect my account | verify my identity |
Do you give out Visa or Mastercards? | visa or mastercard |
how do i set up my apple pay watch to connect to my account | apple pay or google pay |
Can someone assist me with activating my card? | activate my card |
I am unable to activate my card, it won't let me. | activate my card |
Need help to get my card to work. | card not working |
In regards to top-ups, can I do them via Google Pay? | apple pay or google pay |
What's taking my top-up so long? | pending top up |
How do I see my card in the app? | card linking |
why top up is not working even if I got my American Express in Apple Bay? | apple pay or google pay |
top up for my american express card is not working | apple pay or google pay |
At which ATMs can I use this card? | atm support |
Why did I get charged twice for the same thing | transaction charged twice |
How will I know when I get my refund? | Refund not showing up |
What is the rate for exchange fees? | exchange charge |
Why do you need to verify my identity? | why verify identity |
Something's wrong my card won't work. | card not working |
How long will a cash withdrawal be pending? | pending cash withdrawal |
Will this card work all over the world? | card acceptance |
Is there a Mastercard ATM nearby? | atm support |
How do I verify the source of my funds? | verify source of funds |
how does my statement get updated so i know when a refund will reflect on my balance | Refund not showing up |
My card payment has not been withdrawn from my account | reverted card payment? |
What currencies can I exchange? | fiat currency support |
I did not ask for the amount of cash that I received. | wrong amount of cash received |
can you tell me where to find the top-up verification code? | verify top up |
I am unaware of what my password is. | passcode forgotten |
The App shows a fraudulent payment made on my account. | card payment not recognised |
How does your app transfer the money | transfer into account |
Please tell me why I was charged additionally when I used the card. | card payment fee charged |
What do I need to do to verify my funds? | verify source of funds |
How can I use my American Express to add money into my account? | supported cards and currencies |
Why is the payment showing as pending from things I bought this morning? | pending card payment |
need to know if there is a maximum i can top up | top up limits |
The expiration of my card is near, how do I order a new card? | card about to expire |
Are there any restrictions for the disposable cards? | disposable card limits |
Can I auto top up multiple times? | automatic top up |
The virtual card won't work. | virtual card not working |
I deposited cash but it isn't showing up in my account | balance not updated after cheque or cash deposit |
What's the reason my new card hasn't come? | card arrival |
I received the wrong color and size, can I return it? | request refund |
I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem? | pending transfer |
How can I add physical money to my card? | top up by cash or cheque |
Why was my top-up declined? | top up reverted |
Why did my money disappear when I topped up?? | top up reverted |
My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending. | pending cash withdrawal |
i live in portugal. do you operate here? | country support |
What cash stations take this card? | atm support |
I cancelled my card payment | reverted card payment? |
I need to transfer money into my account, HOW? | transfer into account |
So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair. | transfer fee charged |
I would like to cancel a transfer | cancel transfer |
I have enough money in my account, so why is my card being declined? | declined card payment |
What steps do I do to transfer money using my credit card? | topping up by card |
Are their certain cash machines where I can change my pin? | change pin |
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that? | card linking |
Where do my available funds come from? | verify source of funds |
When I tried to pay in a store my card din't work | declined card payment |
how much does a card cost and why do you charge me | order physical card |
My transfer's stuck on pending. | pending transfer |
Can I set automatic top ups? | automatic top up |
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees? | cash withdrawal charge |
My payment was cancelled | reverted card payment? |
When I tried to access my cash, I wasn't allowed! | declined cash withdrawal |
There is a charge I don't recognize. | card payment not recognised |
I need to reset my passcode. Where do I go to do that? | passcode forgotten |
What is the purpose of requiring my identification? | why verify identity |
Why did the ATM cancel my transaction | declined cash withdrawal |
Why do you keep declining my payment?I tried several times with this card and it is just not working. | declined card payment |
Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account? | lost or stolen phone |
Who can send me money? | receiving money |
How can I exchange AUD for GBP? | exchange via app |
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to. | extra charge on statement |
My PIN has been blocked, what should I do? | pin blocked |
I'm unhappy with the exchange rate your cash transactions. | wrong exchange rate for cash withdrawal |
The ATM sucked my card in. | card swallowed |
There was an extra fee when I paid with the card. | card payment fee charged |
Why is the exchange rate for my payment incorrect? | card payment wrong exchange rate |
Seems like my top-up has failed | top up failed |
What is the procedure for topping up with a cheque? | top up by cash or cheque |
Do top-ups have a limit? | top up limits |
I want to use my card. How do I activate it? | activate my card |
I wanna revert a transaction i did this morning. | cancel transfer |
is there a reason i need to verify top up | verify top up |
Where's my virtual card | getting virtual card |
My exchange rate is wrong when I get cash. | wrong exchange rate for cash withdrawal |
What happens when a beneficiary can't receive my transfer? | beneficiary not allowed |
Is there a way to tell where the money came from? | verify source of funds |
There is an extra 1£ charge on my app. Why did it charge me extra? | extra charge on statement |
Why is there a fee for my transfer? | transfer fee charged |
my card was frozen due to putting in the wrong pin too much. how many tries do i have | declined cash withdrawal |
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