input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Help me figure out how to link the new card. | card linking |
Can I use a check to get gas? | top up by cash or cheque |
How can receive a physical card | order physical card |
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back. | transaction charged twice |
This place has been too much work so I'd just like to close out my account & be done. | terminate account |
I used my card top-up but all of the money is missing. | topping up by card |
Instruct me how to reset the passcode. | passcode forgotten |
How are the exchange rates for transfers calculated? | exchange rate |
My card was not accepted in a shop | declined card payment |
Why was my cash withdrawal declined by the ATM? | declined cash withdrawal |
How many payments can I make using a virtual card? | disposable card limits |
How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move | pending card payment |
There's a payment in the app I don't recognize. | card payment not recognised |
How do i access the auto top-up option? | automatic top up |
Is there an additional cost to exchange currencies? | exchange charge |
I've lost my card. What can I do about that? | lost or stolen card |
Can I top-up via Apple Pay? | apple pay or google pay |
A payment that I didn't make appears in my app. | card payment not recognised |
I would like to get a physical card, but I don't know how. Can you help me? | order physical card |
The amount of cash I received was not the full amount | wrong amount of cash received |
Did a WD earlier at an ATM. The amount showing in the App is more than I got though. | wrong amount of cash received |
I got billed an extra pound! | extra charge on statement |
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened? | cash withdrawal charge |
Can I order a card? | order physical card |
I have a withdrawal waiting to go through. | pending cash withdrawal |
I'm not sure if my pop-up went through. | top up failed |
I must quickly transfer something from China, and I need to know how long it will take. | transfer timing |
I don't think the transaction has gone through, so can I cancel a transfer? | cancel transfer |
How can I get my PIN unblocked? | pin blocked |
Is there a daily auto top-up limit? | automatic top up |
During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere? | transfer fee charged |
Will I be charged for adding money using an international card? | top up by card charge |
Can I have a spare card for this account please? | getting spare card |
What's the cost for exchanges? | exchange charge |
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. | transaction charged twice |
What documentation is needed for the identity check? | verify my identity |
want a new card what are the fees | card about to expire |
My card payment might have been reverted. | reverted card payment? |
Is the closest ATM to me within 2 miles? | atm support |
My top up is pending still | pending top up |
What's the best way to use a cheque to top up? | top up by cash or cheque |
I have used all of my PIN tries. What should I do now? | pin blocked |
How can I close my account, I don't want it. | terminate account |
is the a reason why my transfer has failed? | failed transfer |
Is it possible to access my phone from the hotel/ | lost or stolen phone |
Are there fees for using an international card to top up? | top up by card charge |
I got charged twice for the same payment. Please removed the pending payment. Thank you. | transaction charged twice |
How do I change my name? | edit personal details |
My payment had a wrong exchange rate. | card payment wrong exchange rate |
How long do I have to wait for Europe transfers? | transfer timing |
Why didn't my transfer to a beneficiary happen? | beneficiary not allowed |
At what age can my children use your service? | age limit |
I was charged twice, when I didn't purchase anything twice. | transaction charged twice |
Why is the purchase I made this morning still pending? | pending card payment |
If my card becomes expired what can I do? | card about to expire |
i tried to transfer cryptocurrency into my account but was denied | beneficiary not allowed |
I wanted to take out $100 but I only got $20. | wrong amount of cash received |
Someone else made a Direct Debit transaction on my account | direct debit payment not recognised |
Why can I not take out cash? | declined cash withdrawal |
phone is gone | lost or stolen phone |
Can I automatically top-up when traveling? | automatic top up |
My identity verification isn't working | unable to verify identity |
My identity isn't being accepted, what should I do? | unable to verify identity |
My phone was stolen, what should I do first? | lost or stolen phone |
are multiple currencies acceptable? | fiat currency support |
Why is it important to verify my identity? | why verify identity |
I tried to get gas but my money was gone! | topping up by card |
Please help! There was an extra fee when I got cash. | cash withdrawal charge |
After I deposited my cash, I still don't see it in my account. | balance not updated after cheque or cash deposit |
Is there a charge for exchanging foreign currencies? | exchange charge |
Why can't I see the top up I made? | topping up by card |
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through. | cancel transfer |
Is the PIN sent in another message? | get physical card |
What is the reason that my top-up is still pending? | pending top up |
There has been a payment in the App that has not be done by me. | card payment not recognised |
I was charged a fee for the transfer, but can you tell me why? | transfer fee charged |
I bought something in another country but the exchange rate is wrong | card payment wrong exchange rate |
I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening? | reverted card payment? |
Do all ATMs accept this card? | atm support |
How much extra will I be charged for exchanging foreign currency? | exchange charge |
How soon do cards arrive after I order them? | card delivery estimate |
Can you tell me exactly what fees I will expect to see in regards to your cards? | order physical card |
My disposable virtual card got rejected | virtual card not working |
What is the daily limit on my card? | top up limits |
I want to end my account | terminate account |
I want to top up my account with a cheque | top up by cash or cheque |
What are the disposable cards for? | get disposable virtual card |
Do I have to verify the top-up? | verify top up |
is there a way i can see source of money? | verify source of funds |
How come when I tried to pay contactless at the bus it didnt work? | contactless not working |
My card payment was cancelled it seems. | reverted card payment? |
It looks like I was charged twice for a single transaction | transaction charged twice |
can I use it all over the world? | country support |
I really need to know how to change my pin. | change pin |
So, my transfer is showing as pending, when will it actually go through? | pending transfer |
Can I transfer something urgently from China? How long does it take? | transfer timing |
How do I link my card in the app. | card linking |
How do I cancel a purchase? | request refund |
I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please? | transfer not received by recipient |
I tried to do a transfer and it's saying it declined. | declined transfer |
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