| ticket_id,customer_id,order_id,created_date,category,priority,status,resolution_days |
| T00000000001,C00000038,O00000000041,2025-09-02,billing,high,in_progress,-1 |
| T00000000002,C00000065,O00000000067,2023-07-05,returns,low,closed,1 |
| T00000000003,C00000070,O00000000072,2025-10-08,billing,low,resolved,2 |
| T00000000004,C00000078,O00000000085,2025-07-29,billing,low,resolved,8 |
| T00000000005,C00000099,O00000000093,2026-08-14,billing,medium,resolved,2 |
| T00000000006,C00000101,O00000000101,2024-08-02,returns,high,closed,13 |
| T00000000007,C00000111,O00000000109,2023-04-13,product question,medium,in_progress,-1 |
| T00000000008,C00000118,O00000000116,2026-07-21,billing,high,resolved,8 |
| T00000000009,C00000126,O00000000123,2026-07-01,account,low,resolved,2 |
| T00000000010,C00000141,O00000000143,2025-09-29,billing,low,resolved,7 |
| T00000000011,C00000143,O00000000144,2025-10-12,complaint,medium,resolved,5 |
| T00000000012,C00000147,O00000000145,2025-07-26,account,medium,in_progress,-1 |
| T00000000013,C00000151,O00000000156,2024-11-10,returns,low,resolved,11 |
| T00000000014,C00000194,O00000000191,2024-10-05,returns,low,resolved,3 |
| T00000000015,C00000201,O00000000195,2026-07-07,billing,low,open,-1 |
| T00000000016,C00000226,O00000000228,2025-05-24,billing,high,resolved,1 |
| T00000000017,C00000244,O00000000242,2025-10-03,billing,medium,in_progress,-1 |
| T00000000018,C00000256,O00000000261,2025-08-15,product question,medium,resolved,3 |
| T00000000019,C00000258,O00000000263,2025-11-21,returns,medium,in_progress,-1 |
| T00000000020,C00000268,O00000000271,2026-08-05,product question,medium,resolved,11 |
| T00000000021,C00000305,O00000000315,2025-05-08,complaint,medium,in_progress,-1 |
| T00000000022,C00000305,O00000000316,2025-05-09,complaint,low,resolved,10 |
| T00000000023,C00000306,O00000000321,2026-03-23,account,low,open,-1 |
| T00000000024,C00000328,O00000000343,2026-01-22,billing,medium,resolved,11 |
| T00000000025,C00000334,O00000000349,2024-05-17,billing,medium,closed,6 |
| T00000000026,C00000346,O00000000371,2026-01-15,complaint,high,resolved,5 |
| T00000000027,C00000363,O00000000376,2026-07-17,complaint,medium,in_progress,-1 |
| T00000000028,C00000388,O00000000409,2026-04-15,account,medium,closed,3 |
| T00000000029,C00000388,O00000000416,2026-05-12,billing,low,open,-1 |
| T00000000030,C00000405,O00000000444,2026-08-12,shipping,urgent,closed,11 |
| T00000000031,C00000411,O00000000450,2026-08-14,billing,low,closed,13 |
| T00000000032,C00000454,O00000000502,2026-02-15,billing,medium,closed,11 |
| T00000000033,C00000460,O00000000527,2025-03-14,billing,medium,in_progress,-1 |
| T00000000034,C00000463,O00000000538,2025-07-09,complaint,low,resolved,9 |
| T00000000035,C00000506,O00000000583,2025-10-27,account,medium,closed,11 |
| T00000000036,C00000518,O00000000592,2026-07-20,billing,low,resolved,2 |
| T00000000037,C00000529,O00000000600,2025-09-03,billing,medium,resolved,1 |
| T00000000038,C00000530,O00000000603,2026-02-08,billing,medium,resolved,10 |
| T00000000039,C00000537,O00000000622,2026-08-08,product question,medium,resolved,5 |
| T00000000040,C00000557,O00000000632,2025-10-26,product question,urgent,open,-1 |
| T00000000041,C00000558,O00000000639,2023-05-27,product question,medium,resolved,1 |
| T00000000042,C00000558,O00000000640,2025-07-20,account,high,closed,4 |
| T00000000043,C00000558,O00000000642,2024-05-09,product question,low,in_progress,-1 |
| T00000000044,C00000564,O00000000652,2025-05-02,billing,low,in_progress,-1 |
| T00000000045,C00000598,O00000000683,2025-10-31,billing,medium,resolved,3 |
| T00000000046,C00000606,O00000000704,2026-08-13,returns,high,in_progress,-1 |
| T00000000047,C00000688,O00000000774,2026-06-17,complaint,medium,open,-1 |
| T00000000048,C00000741,O00000000815,2026-05-25,account,medium,resolved,12 |
| T00000000049,C00000763,O00000000839,2026-07-17,complaint,low,resolved,2 |
| T00000000050,C00000807,O00000000869,2026-08-08,returns,low,in_progress,-1 |
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