| [ |
| { |
| "task_id": "easy_account_takeover", |
| "difficulty": "easy", |
| "title": "Account Takeover Triage", |
| "description": "Route an urgent support ticket involving suspected account takeover and unauthorized ad spend.", |
| "instruction": "Review the ticket, request any missing high-value context, set priority, choose the correct route, select a resolution, and escalate only if warranted.", |
| "max_steps": 8, |
| "queue_mode": false, |
| "grader_name": "easy_support_routing", |
| "tickets": [ |
| { |
| "ticket_id": "T1", |
| "summary": "Creator reports losing access to their account after repeated login attempts. They also noticed unfamiliar ad spend starting this morning.", |
| "visible_context": { |
| "customer_tier": "managed_creator", |
| "surface": "ads_manager", |
| "sla_hours_remaining": "2" |
| }, |
| "hidden_context": { |
| "account_security": "Impossible travel and two failed password-reset attempts were flagged overnight.", |
| "billing_activity": "A new ad campaign spent $420 in the last 2 hours from a new IP block.", |
| "recovery_channel": "A verified backup email is on file and can receive a recovery code.", |
| "prior_cases": "No previous enforcement or abuse flags are on record." |
| }, |
| "required_context": [ |
| "account_security", |
| "billing_activity" |
| ], |
| "gold_priority": "urgent", |
| "gold_route": "account_security", |
| "gold_resolution": "temporary_lock_and_manual_recovery", |
| "gold_escalation_team": "security_specialist" |
| } |
| ] |
| } |
| ] |
|
|
