[
  {
    "task_id": "medium_payout_hold",
    "difficulty": "medium",
    "title": "Monetization Payout Hold",
    "description": "Handle a creator support issue where a monthly payout is missing and policy-compliance context is incomplete.",
    "instruction": "Investigate the payout problem, request the most relevant missing context, decide the correct route, and choose a safe resolution without unnecessary escalation.",
    "max_steps": 9,
    "queue_mode": false,
    "grader_name": "medium_support_resolution",
    "tickets": [
      {
        "ticket_id": "T1",
        "summary": "A small business creator says their monthly payout did not arrive. They mention changing bank details recently and want the funds released immediately.",
        "visible_context": {
          "customer_tier": "business_creator",
          "surface": "creator_monetization",
          "sla_hours_remaining": "12"
        },
        "hidden_context": {
          "tax_status": "The W-9 expired last month and must be renewed before payout release.",
          "payout_hold": "An automated compliance hold is active until tax renewal is confirmed.",
          "bank_change": "The new bank account passed verification 3 days ago.",
          "contract_status": "The creator remains in good standing with no strikes."
        },
        "required_context": [
          "tax_status",
          "payout_hold"
        ],
        "gold_priority": "high",
        "gold_route": "monetization_compliance",
        "gold_resolution": "request_tax_renewal",
        "gold_escalation_team": null
      }
    ]
  }
]