{
  "question": "Which Qefro capability should handle this request?",
  "capabilities": {
    "customers.search": "Find or look up customer records, contact details, or profiles",
    "sales.summary": "Get sales reports, revenue summaries, or sales performance data",
    "invoices.get": "Download, view, or retrieve invoices and billing documents",
    "tickets.create": "Open a new support ticket or customer service request",
    "campaigns.send": "Launch or send marketing campaigns or bulk messages",
    "messages.send": "Send individual messages or notifications to customers",
    "records.delete": "Delete records, entries, or data permanently",
    "orders.list": "List, show, or browse orders and purchase history",
    "orders.status": "Check order tracking, delivery status, or shipping updates",
    "catalog.search": "Search products, items, or catalog entries",
    "orders.cancel": "Cancel an existing order before or after processing",
    "orders.refund": "Request or process a refund for an order or purchase",
    "unknown": "The request does not match any known capability",
    "ambiguous": "The request is unclear or could match multiple capabilities equally"
  }
}