model/label_mapping.json

{
  "label2id": {
    "PRE_SPECS": 0,
    "PRE_AUTH": 1,
    "PRE_PRICE": 2,
    "PRE_RECOMMEND": 3,
    "PRE_STOCK": 4,
    "PROD_USAGE": 5,
    "ORDER_CHANGE": 6,
    "PAY_STATUS": 7,
    "LOG_TRACK": 8,
    "LOG_URGE_SHIP": 9,
    "LOG_ORIGIN": 10,
    "AFTER_RETURN": 11,
    "AFTER_SERVICE": 12,
    "DELIVERY_INSTALL": 13,
    "PROMO_RULES": 14,
    "CS_SERVICE": 15,
    "ACC_ISSUE": 16,
    "GEN_HELLO": 17,
    "GEN_THANKS": 18,
    "NO_INTENT": 19
  },
  "id2label": {
    "0": "PRE_SPECS",
    "1": "PRE_AUTH",
    "2": "PRE_PRICE",
    "3": "PRE_RECOMMEND",
    "4": "PRE_STOCK",
    "5": "PROD_USAGE",
    "6": "ORDER_CHANGE",
    "7": "PAY_STATUS",
    "8": "LOG_TRACK",
    "9": "LOG_URGE_SHIP",
    "10": "LOG_ORIGIN",
    "11": "AFTER_RETURN",
    "12": "AFTER_SERVICE",
    "13": "DELIVERY_INSTALL",
    "14": "PROMO_RULES",
    "15": "CS_SERVICE",
    "16": "ACC_ISSUE",
    "17": "GEN_HELLO",
    "18": "GEN_THANKS",
    "19": "NO_INTENT"
  },
  "label2zh": {
    "PRE_SPECS": "商品尺码/规格",
    "PRE_AUTH": "商品真假/品牌",
    "PRE_PRICE": "商品价格咨询",
    "PRE_RECOMMEND": "商品评价/推荐",
    "PRE_STOCK": "商品库存/上下架状态",
    "PROD_USAGE": "使用方法/操作指导",
    "ORDER_CHANGE": "订单修改/取消",
    "PAY_STATUS": "支付/退款/发票状态查询",
    "LOG_TRACK": "查询物流进度",
    "LOG_URGE_SHIP": "催促发货",
    "LOG_ORIGIN": "发货地/就近仓咨询",
    "AFTER_RETURN": "退货/换货申请",
    "AFTER_SERVICE": "售后进度/维修处理",
    "DELIVERY_INSTALL": "安装咨询/预约",
    "PROMO_RULES": "活动/优惠规则与价保",
    "CS_SERVICE": "联系客服/投诉服务",
    "ACC_ISSUE": "账号问题",
    "GEN_HELLO": "打招呼",
    "GEN_THANKS": "表达感谢",
    "NO_INTENT": "无效内容"
  },
  "id2zh": {
    "0": "商品尺码/规格",
    "1": "商品真假/品牌",
    "2": "商品价格咨询",
    "3": "商品评价/推荐",
    "4": "商品库存/上下架状态",
    "5": "使用方法/操作指导",
    "6": "订单修改/取消",
    "7": "支付/退款/发票状态查询",
    "8": "查询物流进度",
    "9": "催促发货",
    "10": "发货地/就近仓咨询",
    "11": "退货/换货申请",
    "12": "售后进度/维修处理",
    "13": "安装咨询/预约",
    "14": "活动/优惠规则与价保",
    "15": "联系客服/投诉服务",
    "16": "账号问题",
    "17": "打招呼",
    "18": "表达感谢",
    "19": "无效内容"
  },
  "num_labels": 20
}