File size: 1,671 Bytes
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"state": {
"message": "My card was charged twice for the same order. Please refund the duplicate charge.",
"order": {
"status": "paid",
"paymentCount": 2
}
},
"decisions": [
{
"id": "intent",
"type": "choice",
"instruction": "Identify the primary intent of the customer.",
"options": [
{
"value": "refund",
"description": "The customer wants to recover money charged."
},
{
"value": "cancel",
"description": "The customer wants to cancel an order."
},
{
"value": "other",
"description": "The request does not match the other intents."
}
]
},
{
"id": "duplicateCharge",
"type": "noul",
"instruction": "The customer was charged twice for the same order.",
"outcomes": {
"false": {
"description": "There was one charge or the charges were for different orders."
},
"true": {
"description": "The same order was charged more than once."
}
}
},
{
"id": "urgency",
"type": "score",
"instruction": "Rate the urgency of this support request using the ordered levels.",
"levels": [
{
"value": "low",
"description": "An informational question without loss or blocked work."
},
{
"value": "medium",
"description": "A limited loss or a problem with a workaround."
},
{
"value": "high",
"description": "Major loss or blocked work requiring immediate action."
}
]
}
]
}
|