{
  "state": {
    "message": "My card was charged twice for the same order. Please refund the duplicate charge.",
    "order": {
      "status": "paid",
      "paymentCount": 2
    }
  },
  "decisions": [
    {
      "id": "intent",
      "type": "choice",
      "instruction": "Identify the primary intent of the customer.",
      "options": [
        {
          "value": "refund",
          "description": "The customer wants to recover money charged."
        },
        {
          "value": "cancel",
          "description": "The customer wants to cancel an order."
        },
        {
          "value": "other",
          "description": "The request does not match the other intents."
        }
      ]
    },
    {
      "id": "duplicateCharge",
      "type": "noul",
      "instruction": "The customer was charged twice for the same order.",
      "outcomes": {
        "false": {
          "description": "There was one charge or the charges were for different orders."
        },
        "true": {
          "description": "The same order was charged more than once."
        }
      }
    },
    {
      "id": "urgency",
      "type": "score",
      "instruction": "Rate the urgency of this support request using the ordered levels.",
      "levels": [
        {
          "value": "low",
          "description": "An informational question without loss or blocked work."
        },
        {
          "value": "medium",
          "description": "A limited loss or a problem with a workaround."
        },
        {
          "value": "high",
          "description": "Major loss or blocked work requiring immediate action."
        }
      ]
    }
  ]
}