| A customer left a review. We follow up with anyone who appears unhappy. Extract all entities mentioned. For each entity: |
| - classify sentiment as ["POSITIVE", "NEUTRAL", "NEGATIVE"] |
| - determine if the customer requires a follow-up: Y or N |
| - reason for requiring follow-up |
|
|
| Return JSON ONLY. No other text outside the JSON. JSON format: |
| { |
| entities: [{"entity_name": <entity name>, "entity_type": <entity type>, |
| "entity_sentiment": <entity sentiment>, |
| "followup": <Y or N for follow-up>, |
| "followup_reason": <reason for follow-up> |
| }] |
| } |
|
|
| Review: "The product's quality was poor, and customer service was useless. I was quite unsatisfied with my experience." |
|
|
