| { |
| "severity": { |
| "classes": [ |
| "Critical", |
| "High", |
| "Low", |
| "Medium" |
| ] |
| }, |
| "issue_type": { |
| "classes": [ |
| "Accuracy & Completeness of Service", |
| "Accurancy & Completeness of Service (Apron)", |
| "Aircraft Technical Problem", |
| "Baggage Handling", |
| "Baggage/Special/Irregularities Handling", |
| "Baggage/Special/Irregularities Handling (Apron)", |
| "Boarding Management", |
| "Care with Customers Needs", |
| "Care with customers needs", |
| "Cargo Problems (Cargo Damaged)", |
| "Cleanliness of GSE", |
| "Delay Technical", |
| "Flight Document Handling", |
| "GROUND TIME", |
| "Lack Communication Skills", |
| "Lack communication skills.", |
| "Lost Baggage Item(s)", |
| "Officer Competencies", |
| "Officer Qualified Competencies (Apron)", |
| "On Time Performance", |
| "On time performance", |
| "Overall Company Service", |
| "Passenger, Baggage & Document Profilling", |
| "Preparation Before ETA", |
| "Procedure Competencies", |
| "Prompt Response to Complaint Handling", |
| "Prompt service and certainty", |
| "Qualified Competencies (Apron)", |
| "Safety Performance", |
| "Safety and Security", |
| "Safety and Security (Apron)", |
| "Safety and Security (General)", |
| "Staff Attitude & Competencies", |
| "Staff Attitute & Competencies", |
| "The Availability of GSE" |
| ] |
| }, |
| "area": { |
| "classes": [ |
| "Apron", |
| "General", |
| "Terminal" |
| ] |
| } |
| } |
