| Question,Answer,Class |
| How do I know if I am eligible for the education loan for Indian education,"If you are an Indian resident/citizen, have got admission in a graduate/ post graduate course in a college/institute/university which is recognized by the UGC/AICTE/AIBMS or ICMR, then you are eligible for the M&N Bank Student Loan for Indian Education.",loans |
| Where can the RuPay Platinum Debit Card be used,This M&N Bank RuPay Platinum Debit Card is enabled for both domestic and International transactions. You can use your debit card for shopping at Merchant outlet and cash withdrawal at both Domestic and International locations. Additionally your card can be used online on domestic websites.,cards |
| How will M&N Bank sell the gold,M&N Bank is selling the gold through its branches.,investments |
| What is Accidental Total Permanent Disability (ATPD),"ATPD means when the life assured is totally, continuously and permanently disabled and meets either of the two definitions below: Unable to Work: Disability as a result of injury or accident and is thereby rendered totally incapable of being engaged in any work or any occupation or employment for any compensation, remuneration or profit and he/she is unlikely to ever be able to do so. Physical Impairments: The life assured suffers an injury/accident due to which there is total and irrecoverable loss of: i. The use of two limbs; or ii. The sight of both eyes; or iii. The use of one limb and the sight of one eye; or iv. Loss by severance of two or more limbs at or above wrists or ankles; or v. The total and irrecoverable loss of sight of one eye and loss by severance of one limb at or above wrist or ankle. The disabilities as stated under Unable to Work and Physical Impairments must have lasted, without interruption, for at least 6 consecutive months and must, in the opinion of a medical practitioner (as defined below), be deemed permanent. The benefit will commence upon the completion of this uninterrupted period of 6 months. However, for the disabilities mentioned in (iv) and (v) under Part (2), such 6 months period would not be applicable and the benefit will commence immediately.",insurance |
| Is there any eligibility criterion to purchase this the Health Suraksha policy,A Health Suraksha policy is open to individuals from the age of 3 months to 65 years. There is no entry age limit unlike other policies,insurance |
| How should I get the IVR Password if I hold an add-on card,An IVR password can be requested only from the registered mobile number and will be sent to the registered mobile number / email ID of the primary card holder only.,security |
| How soon can the card be used after it is purchased,Your card will be activated & loaded with required currency within 4 hours from the bank having received clear funds from you. The card will beready for use post activation.,cards |
| how much is interest for FD,7%,accounts |
| Which Rewarding Merchants participate,"You will have access to thousands of Participating Rewarding Merchants located throughout North America. To locate a Participating Rewarding Merchant near you, please use our online locator. If you dont find a Participating Rewarding Merchant location near you, be sure to check back frequently as we are always adding new merchants to the program.",cards |
| How do I top-up the value of my card when I am abroad,ForexPlus card can also be loaded on your behalf by someone authorized by you. Authorised person has to visit M&N Bank branch with the necessary documents and funds. Well take care of the rest.,cards |
| What is the maximum value for which the Card can be used,"There is no limit imposed on the usage of Hajj Umrah ForexPlus card. Customers can withdraw/utilise any amount up to the value loaded on Hajj Umrah ForexPlus card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by M&N Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.",cards |
| What is the difference between 3D Life and 3D Life Long Protection options,"In addition to the benefits under 3D Life Option, Life Assured is covered for whole life under 3D Life Long Protection option. Premiums under this option have to be paid only till an age of 65.",insurance |
| What is the difference between Life and 3D Life options,"In addition to the benefits under Life Option, you will receive an additional benefit of waiver of your future premiums upon diagnosis of Critical Illness under 3D Life option",insurance |
| "During the policy period, if I add accessories like a music system in my vehicle, are they also covered","Yes, they will be, as long as you make a written request to us with a description of the accessory along with its value. You may also have to pay an additional premium.",insurance |
| I have renewed my passport with new number. Do I need to update my new Passport number in my ForexPlus Card,"Yes, We request you to get in touch with nearby branch along with original & copy of your passport to get the new passport number updated in the bank's records. Passport number is key validation criteria to check caller authenticity when you contact our 24 x 7 PhoneBanking service, hence it is recommended to update Passport number at the earliest.",cards |
| "As a Regular Fixed Deposit holder, How do I apply for an exemption on TDS","If your total interest income for the year does not fall within the overall taxable limits, you should let us know. You can do this by submitting a form as per the provisions of the Income Tax Act. A few things to note: You can get the 15AA form from the Assessing Officer of the Income Tax department. Even with the 15H/15AA form, the tax that has already been deducted by way of TDS during the year prior will not be refunded. However, you will get a certificate, which can be used while filing your tax return. 15H/15AA Forms are valid only for the financial year in which they are issued. A fresh 15G/H form needs to be completed for each deposit that is placed with the Bank, and it should be completed within the first week of the financial year. View more",accounts |
| Where can I use my EasyShop International Debit Card,"Anywhere you see the Visa logo, and at any ATM displaying the Visa or PLUS logo. Remember, your card can be used at all M&N Bank ATMs just like a normal ATM card.",cards |
| Where do I get this card,Hajj Umrah ForexPlus Card is available over the counter at M&N Bank branches. You simply need to walk into our branch with required documentation and walk out with the card. The card will get activated within 5 to 6 hours from realization of funds.,cards |
| What are the key features of CMS and eCMS of M&N bank,a. CMS - End-to-end solution to your payment and collection requirements through our Cash Management Services at extremely attractive rates - Consistently voted Best Bank in Cash Management Services - Cash management services are offered at over 2400 locations b. eCMS - - Tailor made product offering for electronic collections - Ease of reconciliation for your business - STP credit with real time notification - Credit confirmation to the remitter - Integrated MIS offering secure data transmission,accounts |
| What is the maximum value for which the Card can be used,"There is no limit imposed on the usage of Regalia ForexPlus Card. You can withdraw/utilise any amount, upto the value loaded on Regalia ForexPlus Card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.",cards |
| What does 'Moratorium period' mean (Education Loans For Foreign Education),"A repayment moratorium (also called a repayment holiday) is the course work period + 1 year or 6 months after the student gets a job or starts earning, whichever is earlier.",loans |
| When does my policy acquire a Guaranteed Surrender Value (GSV),"It is advisable to continue your policy in order to enjoy full benefits of your policy. However, we understand that in certain circumstances you may want to surrender your policy.The policy will acquire a Guaranteed Surrender Value (GSV) provided 2 full years premium has been paid for premium payment term of less than 10 years and 3 full years premium have been paid for premium payment term of 10 years and above.The GSV shall be the aggregate of: Percentage of total premiums paid Percentage of accrued bonuses & accrued guaranteed additions Premiums will exclude any underwriting extra premiums and any taxes paid For details on GSV percentage (factors), please refer to the Product Brochure.",insurance |
| How many salary credits are required in my existing account to qualify for SmartDraft,To qualify for SmartDraft you need a minimum of 3 salary credits.,loans |
| What is the limited premium payment term available under this policy,Policy term minus 5 years.,insurance |
| What Property can be considered as collateral for LAP,You can provide your self-occupied Residential or Commercial property (Shops and Offices) as collateral.,loans |
| What is the duration of the policy term in case I choose 'Endowment' or 'Endowment with Whole Life' option,"Policy Term is the period at the end of which the maturity benefit will be paid. One can choose a policy term of 15 to 40 years. In case of Endowment Option, the life insurance cover will cease after policy term. In case of Endowment with Whole Life, the life insurance cover shall continue even after the policy term, till the age of 100 years.",insurance |
| What is the Policy term/Premium payment term,Policy Term 10 Year Premium Payment Term Single,insurance |
| "I'm not a traveller, can I still benefit from the Multicurrency Card","The Multicurrency Platinum ForexPlus Chip Card is only for travellers, and cannot be issued to non-travellers",cards |
| What are the Plan options available,There are 3 Plan Options available under M&N Life Sampoorn Nivesh as mentioned below: 1. Classic Benefit 2. Classic Plus Benefit 3. Classic Waiver Benefit You can choose any one of the above options on inception based on your requirements. Please refer to the product brochure for more detailsand/or consult Relationship Manager.,insurance |
| How many days in advance can I purchase foreign exchange,You can purchase foreign exchange up to 180 days in advance from the date of departure.,cards |
| How soon can I get an eGiftPlus Card,The beneficiary will get a real-time instant delivery of the M&N Bank eGiftPlus Card,cards |
| Can I load multiple currencies on one Regalia ForexPlus Card,"No. Your Regalia ForexPlus Card can only be loaded in USD currency. As a feature of the card, no cross currency conversion charges will be levied for using the card in any currency other than USD. Your transaction value will get converted in USD currency @ rate applied by MasterCard. No additional cost will be levied.",cards |
| Will I be able to access both my accounts at all establishments/ATMs through a single Debit Card,"Your existing Debit Card will be linked to both accounts. Any additional card will be charged at the regular rates. You will be able to select either account to transact at M&N Bank ATMs. At other VISA/PLUS ATMs (Other Banks ATMs) you may or may not have access to both accounts. When such an option is unavailable, you can only access your salary account. If you are a VISA Electron Debit Cardholder you can access only your Salary Account at merchant locations for transactions and not your Reimbursement Account. If you are a Maestro Debit Cardholder may be able to select between your Salary Account and Reimbursement Account at merchant locations.",accounts |
| When does the plan acquire Guaranteed Surrender value,The policy will acquire a Guaranteed Surrender Value (GSV) provided 2 full years premium has been paid for premium payment term of 7 years and 3 full years premium have been paid for premium payment term of 10 years or more.,insurance |
| How many times of my annual salary can I borrow with M&N Bank Auto Loan,You can borrow up to 3 times your annual salary if you are a salaried professional and 6 times your annual income if you are a self-employed professional **. **This would also vary with higher loan value,loans |
| What happens if I don't use my savings account for a very long time,"The account becomes dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest), in the account for a continuous period of two years. If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, NetBanking, PhoneBanking are not be allowed by the Bank.",accounts |
| Do I need to undergo medical test for buying this policy,"You are not required to undergo any medical tests up to the age of 55 years, except if you have declared any pre-existing diseases or ailments at the time of applying for the policy. In such cases and for applicants above age 55 years, one has to undergo the specified medical tests.",insurance |
| What is Extra Life Option in the policy,"You can opt for Extra life Option under Classic Benefit under the plan. In case of death due to accident during the term of the policy, an additional Sum Assured will be payable to the Nominee in addition to the Death Benefit under the Plan. Please refer to product brochure for further details and/or consult Relationship Manager.",insurance |
| What is the price that the silver will be sold at,The price will depend upon the market rate of silver.,investments |
| How much Foreign exchange can I load into the card,You can load the currencies as per the limits prescribed by FEMA guidelines.,cards |
| What should I do in the case of a void transaction for NRO Debit Card,Just fax us a copy of the void transaction slip. You can also send it to or submit the same at your nearest M&N Bank branch. For PhoneBanking numbers Click Here.,cards |
| How do I obtain a NOC from the bank if I have lost my Registration Certificate book for a vehicle under finance with M&N Bank,"You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents: Request form for applying for the required NOC. Self-attested copy of the Registration Certificate book, duly self-attested by you for validation. Copy of FIR or certificate from police or Acknowledgement from Police on written complaint with General Diary No. Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring M&N Bank Ltd Loan Account No. << >>. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.",loans |
| When do I have to submit a medical exam,Any insured with an adverse medical history has to submit medical reports irrespective of the trip band.,insurance |
| What is an accident,"Accidentmeans a sudden, unforeseen and involuntary event caused by external, visible & violent means.",insurance |
| What should I do in the case of a void transaction for Titanium Royale Debit Card,Just fax us a copy of the void transaction slip. You can also send it to or submit the same at your nearest M&N Bank branch. For PhoneBanking numbers Click Here .,cards |
| How do I obtain a NOC from the bank for settling a partial loss Insurance Claim for a vehicle under finance with M&N Bank,"You may obtain the NOC to settle the partial insurance claim in your favour, provided there are no outstandings to your loan account, by visiting any of our Retail Loan Service Center and submitting the following documents: Request form for applying for the required NOC. Original Insurance Policy (will be returned back to you at the centre, post validation). Copy of the Insurance Policy, duly self attested by you. Claim Voucher provided by Insurance Company Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring M&N Bank Ltd Loan Account No. << >>. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. Note, for Total Loss, Claims will be settled in favour of the Bank to close the loan based on the Loan Pre-Termination Statement as on the date of request and in case of any excess claim received from the Insurance Company, a refund will be made favouring the customer. View more",loans |
| How do I know my application has been accepted,You can check your account opening status on www.M&N sec.com on the footer page of the homepage section page under the Application status.,investments |
| What happens if my card is lost,"In case your card gets lost or stolen, all you have to do is call M&N Bank PhoneBanking immediately and report the loss of your card. This facility is available 24 hrs on all days. The card can also be hotlisted using our Prepaid card NetBanking facility on www.M&N bank.com",cards |
| So how do I get an M&N Bank Pre-owned Car Loans,"To get an M&N Bank Pre-owned Car Loans, just fill the Online Application Form and our representative will get in touch with you shortly. Or you can also Call us or Visit our branch.",loans |
| What documents should I submit when I purchase the M&N Bank Hajj Umrah ForexPlus card,Completed ForexPlus card Application Form Form A2 A photocopy of your Passport OR self attested copy of the Hajj receipt and manifest Additional address Proof in case current address of the customer is not matching with the address updated on Passport,cards |
| Does the KYC Acknowledgement have an expiry date,"No. Once the KYC Acknowledgement is obtained and informed to a Mutual Fund, it will be registered against the folio and quoted in all future account statements. The same will exist in perpetuity, unless cancelled by CVL.",investments |
| How do I top-up the value of my card when I am abroad,ForexPlus Platinum card can also be loaded on your behalf by someone authorized by you. Authorised person has to visit M&N Bank branch with the necessary documents and funds. Well take care of the rest.,cards |
| What is the premium frequency available under the policy,"The premiums can be paid annually, half-yearly, quarterly and annually",insurance |
| What is the difference between Income and Income Plus Option,"On the death of the Life Assured under Income Option, 10% of the death benefit is paid as lump sum upon death and the remaining 90% of the death benefit shall be paid as monthly income over next 15 years. On the death of Life Assured under Income Plus Option, 100% of the death benefit is payable as a lump sum benefit and a monthly income of 0.5% of sum assured is paid for 10 years. Also in this option, there is an option to choose Level Income or Increasing Income.",insurance |
| What are the charges I have to pay to change the mode of repayment/ account for my loan,A service charge of Rs.500 is applicable for changes in loan repayment instructions issued from non-M&N Bank Account (ECS or PDC facility). A cheque/payorder/demand draft for Rs. 500 favouring M&N Bank Ltd Loan Account No. << >> will be required along with the revised set of repayment instructions.,loans |
| What does 3D stand for in M&N Life Click 2 Protect 3D Plus,"3D stands for Death, Disease & Disability. M&N Life Click 2 Protect 3D Plus is a comprehensive term plan that provides protection against these 3D's. |
| What should I do in the case of a void transaction,Just fax us a copy of the void transaction slip. You can send it to one of our PhoneBanking numbers or your nearest M&N Bank branch.,cards |
| What is the premium frequency available under policy,"The premiums can be paid annually, half-yearly, quarterly and annually.",insurance |
| What is the Regalia ForexPlus Card,"Regalia ForexPlus Card is specially designed considering the requirement for valued customer of the bank who are frequent visitors abroad. This card ensures the convenience, safety & cost effectiveness while using the card. You need not have to carry multiple currencies in various wallets nor you need to swap the funds within wallets while travelling to another country. This card is issued only in one currency and comes with exclusive feature of Zero Cross Currency Conversion Charges, Thanks Again reward program, ATM Access Fee waiver, & Complimentary Lounge Access. Hence you are free to transact in any currency as per your wish. This card is an embedded chip based prepaid forex card introduced in partnership with MasterCard International. This card gives you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates. It can be used at all MasterCard affiliated ATMs and merchant establishments worldwide. This card cannot be used for making payments in foreign currencies in India, Nepal or Bhutan. This card also comes with General Purpose Reloadable card wallet (GPR wallet) in INR currency where you can get your Regalia ForexPlus Card encashed & use the same in India for ATM cash withdrawals & at merchant outlets or at ecom merchants for purchases in INR currency.",cards |
| "I do not have an account with M&N Bank, but would like to invest in Mutual Funds. What do I do","You can contact any M&N bank Branch to open a Bank account and once your Savings account is activated. You can fill in the application form for an Investment Services account along with a KYC form and the requisite documents, if you are not KYC Compliant, and send them to your Relationship Manager/Personal Banker or nearest branch. After you receive the welcome letter, you can start investing in Mutual Funds online.",investments |
| How do Recurring Deposits work,"A monthly deposit of a pre-fixed amount is made in the Recurring Deposit account. On maturity, you get back the amount you deposited, along with interest calculated at the rate applicable at the time of opening your account.",accounts |
| Can the plan be offered under limited underwriting,"The plan can be applied for by filling in the Short Medical Questionnaire (SMQ), which may not require you to go for medicals.",insurance |
| When does the plan acquire Guaranteed Surrender value,The plan will acquire a Guaranteed Surrender Value provided 2 full years' premium has been paid for a premium paying term of 7 years 3 full years' premium has been paid for a premium paying term of 10 years,insurance |
| "How do I use Verified by Visa / MasterCard SecureCode when I shop online, once Im registered","Once you have registered, you can use Verified by Visa/ MasterCard SecureCode service right away on participating merchant sites. For a full listing of these merchants, please visit your local Visa/ MasterCard website or www.visa-asia.com/verified/ or www.mastercard.com/securecode You will also find the Verified by Visa/ MasterCard SecureCode online shopping demo on these websites. View more",security |
| What is the Policy Term available in this plan,Capital Shield provides a Policy Term of 10 years.,insurance |
| What is the maximum amount I can borrow with an M&N Bank New Car Loans,You can borrow up to 3 times your annual salary if you are a salaried professional and 6 times your annual income if you are a self-employed professional **. **Offers on specific models .Terms & conditions apply.,loans |
| Whom should I contact if my card is lost or stolen,Immediately report the loss of your M&N Bank ForexPlus Platinum Card by calling M&N Bank Phone Banking. You will not be liable for transactions on your Card Account (if any) from the moment your report is registered with the bank.,cards |
| What is the premium frequency available under policy,Only annual mode is allowed under the plan.,insurance |
| Can I use the DCC/ MCC option at the time of transaction,"Whenever ForexPlus Chip Cardholder opts for DCC/MCC option on DCC/MCC enabled POS/ATM terminals, his/her transaction passes through cross currency transactions twice. It is not advisable for a ForexPlus Chip Cardholder to opt for DCC/MCC while using ForexPlus Platinum card for making payments. Please note that every cross currency transaction attracts currency conversion charges at applicable rates. Apart from this, the cardholder will also get penalised due to fluctuation in currency conversion rate.",cards |
| Is emergency financial assistance provided under Travel Insurance,"A financial emergency is a situation where the insured loses all or a substantial amount of his/her travel funds due to theft, robbery, mugging or dacoity. Under this benefit the insured is provided with Emergency Cash Assistance up to the limit stated in the Policy. This assistance is provided by the company through a service provider.",insurance |
| "How much is the currency conversion service tax applicable at the time of Load, Reload and Refund","Following are the currency conversion service tax slabs applicable at the time of Load, Reload and Refund: Buy and Sell Forex Currency Service Tax Amount Up to Rs. 1 lakh 0.14% of the gross value or Rs. 35/- whichever is higher From Rs. 1 lakh to Rs 10 Lakhs Rs. 140 plus 0.07% of the amount exceeding Rs. 1 lakh From Rs. 10 lakhs and above Rs. 770 plus 0.014% of the amount exceeding Rs. 10 Lakhs, subject to a maximum of Rs. 7000",cards |
| Can I withdraw prematurely from my Recurring Deposit,"Premature withdrawals are allowed, but remember that no partial withdrawal is permitted.",accounts |
| What is ASBA option while applying for an IPO,"ASBA means Applications Supported by Blocked Amount. ASBA is an application containing an authorization to block the application money in the bank account, for subscribing to an issue.",investments |
| How can I change the mode of repayment/ account for my loan,"In the event that you wish to change the mode of repayment/bank account for your loan repayment, you may visit the nearest the Retail Loan Service Center and submit your request with the revised account mandate/instructions. You can opt to repay through alternate repayment instructions as follows: 1) Standing Instructions: We offer the Standing Instructions (SI) facility whereby we can directly debit your M&N Bank account for EMI amounts on due dates. Please submit the following at your nearest Retail Loan Service Center: Request form for swap of repayment instructions. 3 Security cheques favoring M&N Bank Ltd Loan Account No. << >>, each undated and filled with a value equal to the sum of 3 EMIs. SI mandate duly filled and verified by M&N Bank. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. 2) Electronic Clearing Service (ECS): We offer the ECS facility whereby we can directly debit your non-M&N Bank account for EMI amounts on due dates. Please submit the following at your nearest Retail Loan Service Center: Request form for swap of repayment instructions. Security cheques favoring M&N Bank Ltd Loan Account No. << >>*** ECS mandate duly filled and verified by your banker. ACH(Automated Clearing House) Mandate. Swap Charges of Rs.500/- favouring M&N Bank Ltd Loan Account No. << >> In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. ***Security Cheques: You need to issue 1 security cheque for every 6 Equated Monthly Installments (EMI). The amount on each security undated cheque should be equal to the sum of 3 EMIs. For example, if your EMI amount is Rs. 1000 and you have paid 18 EMIs for a 36 month loan tenure, you need to submit 3 Security Cheques of Rs. 3000 each. 3) Post-dated Cheques (This mode is allowed only if the location is non ECS): Please submit the following documents at your nearest Retail Loan Service Center: Request form for swap of repayment instructions Revised post dated cheques in favour of M&N Bank Ltd Loan Account No. << >> for the balance EMIs. ACH(Automated Clearing House) Mandate Swap Charges of Rs.500/- favouring M&N Bank Ltd Loan Account No. << >> In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. View more",loans |
| How can I make a request to foreclose my Loan Against Property account,Kindly submit a written request to your nearest Retail Loan Service Centre to close your account. Our customer service desk will provide you with the necessary assistance.,loans |
| Can I surrender this policy,"Yes you can surrender your policy. Once you surrender your policy, your risk cover will cease and surrender benefit will be paid out depending upon the year in which the policy is surrendered. Please refer to product brochure for more details.",insurance |
| When does the plan acquire Guaranteed Surrender value,The policy will acquire a Guaranteed Surrender Value (GSV) provided first 2 years premiums have been paid for premium paying term of 5 and 8 years first 3 years premiums have been paid for premium paying term of 10 years,insurance |
| Can I open a joint account with a non-senior citizen for 5 Year Tax Saving Fixed Deposit,Yes you can open deposit with non senior citizen.,accounts |
| How do I become eligible for an M&N Bank Institutional Current Account,To become eligible for an M&N Bank Institutional Current Account you belong to one of the eligibility criteria mentioned above.,accounts |
| Can I get an overdraft facility on my fixed deposit funds,"With our Super Saver Account, you can enjoy an overdraft facility of up to 90% of your Fixed Deposit funds without breaking the Fixed Deposit or losing interest on it. However, a minimum tenure of 6 months is required to open a Super Saver Fixed Deposit/ avail of the Super Saver facility on your existing deposit.",accounts |
| What are the various fund options in this plan,There are 8 fund options to choose from in this plan Equity Plus Fund Diversified Equity Fund Blue Chip Fund Opportunities Fund Balanced Fund Income Fund Bond Fund Conservative Fund,insurance |
| What do you mean by pre-existing diseases not covered under the Critical Illness plan,"A pre-existing disease is any condition, ailment, injury or related condition for which the insured person had signs or symptoms and/or was diagnosed and/or received medical advice or treatment prior to the first policy with the company",insurance |
| How will I earn the JPMiles on my JetPrivilege M&N Bank World Card,"On your JetPrivilege M&N Bank World Debit Card, you will earn JPMiles for all your retail spends in the ratio of 2 JPMiles per INR 150 spent.Spends JPMiles will be transferred into your JetPrivilege membership within a period of 40 working days of the transaction date.",cards |
| What is the initial deposit amount required to open the Flexi Account,"The initial deposit amount to open a Flexi Current account is Rs.75,000.",accounts |
| Can I access my Premium Current Account from any M&N Bank branch,"Yes, you can. Our advanced technology provides you with the flexibility of accessing your account from any of our branches.",accounts |
| What are the Medical test charges,"Pre agreed charges for health check up with our network provider are Rs 1000/- and Rs.1200/- per person for SET1 & SET2 respectively. On acceptance of proposals, we will reimburse 50% of the expenses.",insurance |
| Do I have to pay any margin money - my own funding (Education Loans For Indian Education),"Margin Money upto Rs. 4.00 lacs - Nil, For loans above Rs. 4.00 lacs - 5%",loans |
| What will be done with the post-dated cheques if I request to change the mode of repayment/ account for my loan,"Post Dated Cheques(PDCs)/Security Cheques submitted towards loan repayment that have not been encashed, will be defaced and retained by the Bank. In case, you wish to have your old Post Dated Cheques(PDCs)/ Security Cheques to be returned to you, kindly lodge a request at the Retail Loan Service Center or through PhoneBanking or write us an email at www.M&N bank.com/services within 45 days from the date of application of change in repayment instructions. In case, we do not hear from you within the stipulated period, the defaced cheques will be destroyed.",loans |
| Do I need to pay additional amount over and above Cash withdrawal Charges levied by the M&N Bank for ATM transaction,"In certain countires ATM Service providers are authorized to charge surcharge/convenience fees from the cardholders for accessing the ATM to withdraw money. These charges are levied by the ATM service provider over and above the charges levied by the M&N Bank, and M&N Bank bank has no control over the charges as these charges are not levied by the bank.These charges are normally displayed to the customer during the transaction and the customer has the option to either proceed with the transaction or abort if the charges are not acceptable to the customer.",cards |
| Can you covert your existing saving account into a pension account,Yes. You just have to submit an undertaking and submit the required documents.,accounts |
| How much time will it take to change the mode of repayment/ account for repayment of my loan,"It will take 25 working days to activate the revised instructions. In case your next installment falls due prior to the said date, instruction already lodged with us will be presented for payment.",loans |
| How to prematurely liquidate the Fixed Deposit Online,"You can liquidate your Fixed Deposits through NetBanking. This facility would be available to Fixed deposits held under Sole Owner (SOW) relationship only. Following are the steps for liquidating your Fixed Deposit online: Access your NetBanking account with your Customer ID and IPIN (NetBanking Password) Select Liquidate Fixed Deposit option under the Fixed Deposit menu from the Menu bar located on the left hand side of the web page Select the Fixed Deposit account number from the Drop-down lists Once complete, click on Continue and Confirm the details entered A new web page, confirming the Liquidating Fixed Deposit will be displayed. Further, kindly note that: Fixed Deposits in the name of Non-individuals are not allowed for liquidation through NetBanking. Fixed deposit in the joint name cannot be liquidated online. View more",accounts |
| What is M&N Bank ForexPlus Chip card,"M&N Bank ForexPlus Chip card is a magnetic strip based prepaid card introduced in partnership with Visa / Mastercard International. The card offers you a convenient and secure way to carry forex. This card offers you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates. It can be used at all Visa / Mastercard ATMs and Merchant establishment worldwide. This card cannot be used for making payments in India, Nepal or Bhutan.",cards |
| Should I visit a PoS personally to obtain KYC Compliance,"No. If you are not in a position to visit a PoS personally, the KYC Application Form along with the necessary documents (including originals if the copies are not attested) can be sent through the distributor or representative who can arrange to complete the KYC process and obtain the KYC Acknowledgement through any PoS.",investments |
| Will I get a renewed Revive Policy for Personal Accident policy,"Yes, you will receive a renewed policy.",insurance |
| Can unregistered institutions open an Institutional Savings Account,"No. Accounts of only registered trusts, societies, associations, clubs can be opened.",accounts |
| Do I have an option to avail of loans under the policy,"The policyholder can avail a loan under the policy, provided the policy has acquired a surrender value and subject to terms and conditions as the company may specify from time to time.",insurance |
| What are the charges under this policy,"Premium Allocation Charge:This is a premium-based charge. After deducting this charge from your premiums, the remainder is invested to buy units. The remaining percentage of your premium is called the Premium Allocation Rate. The Premium Allocation Rate and Premium Allocation Charge are given in the table below. Single Premium Single Premium Top-Ups Premium Allocation Rate 97.50% 99% Premium Allocation Charge 2.50% 1% Fund Management Charge (FMC): The daily unit price already includes the fund management charge of 1.35% per annum charged daily, of the funds value. Policy Administration Charge: The Policy Administration Charge is 0.13% per month of the total premiums paid (including any single premium top-ups).The charge will be deducted monthly, subject to a maximum charge of Rs. 500 per month. This charge will be taken by cancelling units proportionately from each of the fund(s) you have chosen. Mortality Charge:Every month a charge will be levied for providing you with the death cover in your policy. The amount of the charge taken each month depends on your age and level of cover. This charge will be taken by cancelling units proportionately from each of the fund(s) you have chosen. Miscellaneous Charges: You may be charged for Additional Servicing Request(s). Contact your Relationship Manager for further details *Statutory Charges Service Tax and Education Cess is payable at the applicable rates for all unit linked products.",insurance |
| What documents are required to open a senior citizen Super Saver Facility,"While opening the account, the customer needs to provide proof of age establishing that he/she is a Senior Citizen. To accomplish this, either of the following can be submitted: Secondary School Leaving Certificate (10th Class) LIC Policy Voters Identity Card Pension Payment Order Birth Certificate issued by the competent authority Passport Defence ID Card / Govt ID Card (Provided they have the cardholder's photo, signature and date of birth) PSU Issued ID Cards Senior Citizen Cards issued by Indian Airlines / Indian Railways PAN Card View more",accounts |
| Can I transfer my Current Account from one branch to another,"Yes, Current Accounts can be transferred from one branch to another. However, there are certain restrictions. Please visit your nearest branch for details.",accounts |
| "I'm not a traveller, can I still benefit from the Regalia ForexPlus Card","The Regalia ForexPlus Card is only for travellers, and cannot be issued to non-travellers.",cards |
| How is an Institutional Current Account different from a Regular Current Account,An Institutional Current Account includes the following privileges: Free limit of Rs. 50 Lakhs per month for cash deposits at your home branch Free and faster collection of outstation cheques at M&N Bank locations Free Demand Drafts and Pay Orders Free RTGS and NEFT Collections and upto 25 transactions free for NEFT/RTGS payments. Free BillPay and InstaAlerts Free Business Debit Card These features make an Institutional Current Account different from a Regular Current account.,accounts |
| What are the currencies available for M&N Bank ForexPlus Platinum card,"The M&N Bank ForexPlus Platinum card is currently available in 5 currencies, i.e. USD, Euro, GBP, HKD and THB.",cards |
| How long does it take for the IVR Password to get delivered using Verified by Visa/Mastercard Secure Code,"The IVR Password will get delivered instantly, in less than a minute. Please ensure that you also check your Spam, Junk and all other folders for the IVR Password mailer from M&N Bank.",security |
| Can a Travel Insurance policy be extended,Extensions are applicable to original policies of 30 days or more and provided the policy is still in force.,insurance |
| What security is required against the Gold Loan,"All gold to be brought to M&N s designated/disbursement branch.We will value the gold and based on that valuation you can choose from the various product offerings, depending on your loan requirement.",loans |
| Can I avail an Overdraft against my Property,A Loan Against Property can be availed as a Term Loan with EMI repayments or as a Drop line Overdraft Facility.,loans |
| Is my overdraft limit fixed,"This will completely depend on the market rate of the securities that you have pledged. Of course, we will value your portfolio periodically to determine your overdraft limit. You can increase your overdraft limit by pledging more shares/securities , or decrease it by withdrawing them that's completely up to you.",loans |
| What is the M&N Bank Hajj Umrah ForexPlus card,"The M&N Bank Hajj Umrah ForexPlus card is an embedded Chip based Prepaid Forex card introduced in partnership with VISA International. It is the first card exclusively designed for Hajj Umrah pilgrims to carry currency in a convenient and secure way. The card holders are also entitled for exclusive discounts & gift voucher at select merchant outlets in Saudi Arabia. The card can be used at all VISA ATMs and merchant establishments worldwide. This card cannot be used for payments in India, Nepal or Bhutan.",cards |
| How will the Pay Out happen for this plan,"The payout will depend upon the plan benefit(s) chosen. Daily Hospital Cash Benefit (DHCB) 1. In case of hospitalization, due to any injury, sickness or disease, you will receive 1% of Sum Insured as DHCB if admitted in Non ICU room and 2% of Sum Insured if admitted in ICU room. 2. The benefit will be payable as a lump sum amount after the completion of each continuous hospitalization for more than 24 hours as a result of injury, sickness or disease. The benefit amount payable will be calculated as mentioned below: Daily Hospital Cash Benefit * (Number of Days admitted - 1) 3. Daily Hospital Cash Benefit will be payable for a maximum of 20 days per year in case the Life Assured is admitted in Non ICU room and Twice the Daily Hospital Cash Benefit will be payable for a maximum of 10 days per year if admitted in ICU room. 4. Daily Hospital Cash Benefit will be payable subject to a maximum of 60 and 30 days if admitted in Non ICU and ICU rooms respectively, during the entire policy term. 5. The ICU and non ICU benefits will be independent of each other and subject to their respective limits 6. There is a waiting period of 60 days from the date of commencement or reinstatement of the cover. Waiting period will not be applicable for accidental injury. Surgical Benefit (SB) 1. Surgical Benefit will be payable if the Life Assured has undergone any of the 138 surgeries mentioned in Annexure 2 of the Sales Brochure, provided the surgery is done: a. by a qualified surgeon for a surgical operation and b. performed at a hospital due to injury or c. sickness for covered surgical procedures advised by an independent medical practitioner and the policy is in force during the policy term 2. In case the Life Assured has to undergo a surgery during the policy term, the benefit payable shall be ascertained on the basis of the Category of the Surgery as shown below: CATEGORY** SUM ASSURED (%) 1 100% 2 60% 3 40% 4 20% 3. You are entitled to make multiple claims up to a maximum of 100% of Sum Insured during the policy term. 4. The policyholder shall not be allowed to claim for the same surgery more than once. However, multiple claims from the same category can be made. 5. In case 100% of the Sum Insured has been used up, the cover for Surgical Benefit will cease for the Life Assured for the remaining policy term. However, other benefits (such as Daily Hospital Cash Benefit and Critical Illness Benefit, if applicable) will continue to be in force. 6. There is a waiting period of 60 days from the date of commencement / reinstatement of the cover. Waiting period will not be applicable in case of accidental injury. Critical Illness Benefit (CIB) 1. Lump sum benefit equal to 100% of the Sum Insured shall be payable in case the Life Assured is diagnosed with any of the 18 Critical Illness specified in the Sales Brochure. 2. A 30 day survival period is applicable for the Critical Illness Benefit. This refers to the period from the diagnosis of the Critical Illness that the Life Assured must survive for the Critical Illness Benefit to be payable. 3. Critical Illness Benefit will be payable only once during the entire policy term. 4. Once the Critical Illness Benefit is paid, the benefit will cease for the Life Assured for the remaining policy term. However, other benefits (such as Daily Hospital Cash Benefit and Surgical Benefit, if applicable) will continue to be in force. 5. There is a waiting period of 90 days for Critical Illness Benefit from the date of commencement/ reinstatement of the cover, except in cases where the Critical Illness occurs as a result of an accident (e.g., Major Head Trauma).",insurance |
| How much interest will the 8% Savings (Taxable) Bonds bear,"Bonds will bear interest @ 8.00% p.a. and are payable half-yearly. The interest payment dates are February 1 and August 1 for non-cumulative investments. For investors who have chosen the cumulative option, the value of the investments at the end of 6 years would be Rs. 1601 (being Principal and Interest) for every Rs. 1000 invested. Interest on the Bonds is taxable under Income Tax Act 1961.",investments |
| What is the time frame to resolve Domestic ATM transaction disputes,7 working days from receipt of the dispute.,cards |
| What are the fund options,"The plan offers 8 Funds (including 4 New Funds) of varying risk and return profiles. The Policyholder has the option to choose any one or more funds based on his/her Risk Appetite. The Fund Options available under the Plan are Equity Plus Fund, Diversified Equity Fund, BlueChip Fund, Opportunities Fund, Balanced Fund, Income Fund, Bond Fund and Conservative Fund",insurance |
| I have not received the Welcome Letter and ATM/Debit Card PIN for my new account,"If you have not recieved the same at your mailing address within 7 days from the receipt of the Welcome Kit containing the Account deliverables, kindly Contact us.",accounts |
| Does M&N Bank offer preferential rate of interest on Fixed Deposits for Senior Citizens,"We offer preferential rate of interest on Fixed Deposits for Senior Citizens. If you are a senior citizen, all you need to do is register as one by calling any Branch with proof of your Date of Birth. Once registered as a Senior Citizen, you are eligible for preferential rates of interest on Fixed Deposits opened through NetBanking as well. Click here to Interest Rates on Fixed Deposits. The Fixed Deposit will be booked in the same combination/ order of names as the existing Current/Savings account, from which the funds are being transferred. View more",accounts |
| Whom should I approach for any other service related to M&N Bank Fixed Deposits,"For any other service related to Fixed Deposits (Supersaver or Sweep-In Facility, addition of Nominee, Change in Maturity Instructions, Premature Encashment etc.) you may approach the nearest M&N Bank Branch with the Fixed Deposit advice and the request Form duly signed by all account holders.",accounts |
| Can I use my existing Salary Account if I have changed employers,"Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.",accounts |
| Is there any Personal Accidental Death Cover for Times Point Debit Card holders,Yes. There is an Accelerated insurance cover of 10 lacs in case of death due to by Air / Road / Rail. For more information and Terms and condition you are requested to visit www.M&N bank.com.,cards |
| I have renewed my passport with new number. Do I need to update my new Passport number in my ForexPlus Chip Card,"Yes, We request you to get in touch with nearby branch along with original & copy of your passport to get the new passport number updated in the bank's records. Passport number is key validation criteria to check caller authenticity when you contact our 24 x 7 PhoneBanking service, hence it is recommended to update Passport number at the earliest.",cards |
| How do I obtain a NOC from the bank if I have lost my Registration Certificate book for a vehicle under finance with M&N Bank,"You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents: Request form for applying for the required NOC. Self attested copy of the Registration Certificate book, duly self attested by you for validation. Copy of FIR or certificate from police or Acknowledgement from Police on written complaint with General Diary No. Applicable fee of Rs. 500//- vide a cheque/payorder/demand draft favouring M&N Bank Ltd Loan Account No. << >>. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. View more",loans |
| How do I top-up the value of my card when I am abroad,ForexPlus Chip card can also be loaded on your behalf by someone authorized by you. Authorised person has to visit M&N Bank branch with the necessary documents and funds. Well take care of the rest.,cards |
| Do I have an option to pay a skipped/ missed EMI for New Car Loans,"Yes, you can pay your missed EMI online. You need to provide your M&N Bank Loan details, confirm payment towards M&N Bank Loan account post which you will receive an online transaction confirmation and a Transaction Reference Number. The link for making M&N Bank overdue loan repayment online is given below. https://www.billdesk.com/pgidsk/pgmerc/M&N emi/index.jsp .",loans |
| FD,7%,accounts |
| Can I take a loan on these bonds,"No, you cannot take a loan on these bonds.",investments |
| Are there transaction limits for Debit Card,"A daily ATM limit of Rs. 25,000 for withdrawals, and Rs. 1,25,000 at merchant establishments .",cards |
| What is the minimum balance that I need to maintain in a Max Current Account,"You need to maintain an Average Quarterly Balance of Rs. 5,00,000 in your Max Current account.",accounts |
| How can I change / add the email ID in my account,"We request you to follow the procedure mentioned below to change your email ID:We request you to follow either of procedure mentioned below to change / add your email ID: 1) Request through branch:Step 1) Fill the application form available at the Branch (duly signed by all the holders). Step 2) If you are unable to visit an M&N Bank Branch, you can send the Form by post or courier. Note / Important: Instructions received through Net Banking, scan copy, fax or email will not be processed for security and authentication purposes. Updates for InstaAlerts (if registered) need to be done separately. InstaAlerts Updates: Please follow the steps mentioned below to update your Email ID online for InstaAlerts (in case you are registered for the InstaAlerts facility): Step 1) Log in to your NetBanking and click on InstaAlerts located at the top right corner of the web page Step 2) Click on Unsubscribe Alerts on the left hand pane of the web page Step 3) Check the Email option and select Continue and then Confirm Step 4) Click on Subscribe for Alerts in the left hand pane of the web page Step 5) Check the Email option and enter your new mobile number, then click on Continue and Confirm Step 6) Go to Manage Alerts and select the required option 2) Request through Phone Banking:We request you to call up our PhoneBanking to change / add your email address. View more",accounts |
| Is Health Insurance the same as Life Insurance,Life insurance covers the risk of untimely death. Health insurance covers the risk of incurring unplanned medical expenses due to unforeseen medical emergencies.,insurance |
| Are all IVR based calls free,"Yes, all IVR based PhoneBanking services are available free of cost. However agent assisted calls will be charged.",accounts |
| Reissuance of ATM/Debit Card PIN,"For reissuance of your ATM / Debit PIN, please choose any of the following modes: A. Through NetBanking - Click on Debit card. Select Pin Regeneration Select the card number. Click on continue Select the Reason for Regeneration Check the mailing address and confirm. Click on Terms and conditions and confirm B. Through Branch - Please download Application Form The Application Form should be duly filled and signed by all Account Holder/s Submit the duly filled Application Form at the nearest Branch On receipt of Form and successful verification, the new ATM/Debit Card PIN will be sent to your mailing address To verify your mailing address in our records, please log into NetBanking (Go to My Contact Details) C. Through PhoneBanking - Validate your Telephone Identification Number (TIN) View more",accounts |
| What are the other things that I need to keep in mind about the IVR Password using Verified by Visa/Mastercard Secure Code,"If you have provided 2 email IDs for our records, you need to enter any one of them for validation. Also if your email ID and mobile number are not updated, please have the details updated in our system by calling our Customer Care Centre, and attempt to register later. It is mandatory to have at least one email ID and one mobile number registered. The same will apply if there is a recent change in your mobile number or email ID. View more",security |
| Where do I get this card,"Regalia ForexPlus Card is available over the counter at M&N Bank branches. You simply need to walk into our branch with required documentation and walk out with the Regalia ForexPlus Card. The card will get activated within 5 to 6 hours from realization of funds. Alternatively, existing bank customers can apply for the card by logging in to M&N Bank NetBanking by selecting Purchase Forex Card option under Cards tab.",cards |
| How long will it take to process the loan,The loan gets processed within 48 hours of completing documentation.,loans |
| How does it work,"The Super Saver Account lets you to withdraw up to 90% of your deposit, just like the liquidity of a Savings Account. Theres no need to break your Fixed Deposit for short term requirements. You can withdraw cash through an ATM or by cheque or teller transactions.",accounts |
| What is the AMB (Average Monthly Balance) requirement of the Institutional Savings Account,An Institutional Savings Account is a ZERO BALANCE account.,accounts |
| Must I open Regular Current account in each location where I have my company office,"No. As a Regular Current account holder you have the advantage of single account, multi-location banking.",accounts |
| What happens if my card is lost,"In case your card gets lost or stolen, all you have to do is call M&N Bank PhoneBanking immediately and report the loss of your card. This facility is available 24 hrs. on all days. In case if you have been issued a back-up card in the kit, you can activate the back-up card by calling M&N Bank Phone Banking or through Prepaid NetBanking. Once the back-up card is activated, all the funds from primary card will be transferred automatically to the back up card.",cards |
| Can I register my non-Visa payment Cards with Verified by Visa and non- MasterCard payment Cards with MasterCard SecureCode,"Currently, Verified by Visa is only offered to protect Visa Cards and MasterCard SecureCode to protect MasterCard Cards.",security |
| What is the time limit to submit the form at a designated M&N Bank branch,"The bidding time will be the same for ASBA and non-ASBA applications. However, the application needs to be submitted to the designated branch during banking hours and before 1 PM on issue closure date.",investments |
| How can I change the default Bank Account that is linked to my M&N Bank Online Mutual Funds Account,"We understand that you wish to change the Bank Account linked to your Online Mutual Funds Account (Applicable where you want to continue with the Online Mutual Funds Account but want to close only the linked Bank Account) For this, you must provide an alternate Bank Account number under the same Customer ID (First Holder) with which you are registered for online Mutual Funds. Once the change of the Bank Account is effected, the Online Mutual Fund Account will be de-linked from the old bank account and it will be closed. Please note that both the options require a written request in the attached format. Please submit the form duly filled at your account branch.",investments |
| I don't see my Personal Assurance Message on the Secure page . What should I do,"Always look for your Personal Assurance Message before entering your Verified by Visa / MasterCard Securecode password. If your Personal Assurance Message does not appear on the secure page, do not enter your password. Please contact our Customer Care Center and update the same.",security |
| Can NetBanking facility (financial rights) be enjoyed by authorized signatories in the Institutional Savings Account,Yes. We do offer NetBanking financial rights to authorized signatories. You need to fill up an application form along with a Board Resolution in order to avail this facility.,accounts |
| What do you mean by pre-existing diseases,"Any condition, ailment, injury of related condition(s) for which the insured person has had signs or symptoms and/or was diagnosed and/or has received medical advice/treatment within 48 months prior to the insureds first policy with the company.",insurance |
| How much tax do I have to pay,The interest income from the bonds is taxable. TDS is deducted at the time of interest payment as per the prevailing IT rules.,investments |
| Who do I contact in the case of a claim under the Critical Illness - Platinum Plan,"In the case of a claim under the policy, you should immediately intimate us on our helpline numbers.",insurance |
| Can I access my account by telephone to conduct routine daily transactions,Yes you can. You can use PhoneBanking to perform the following operations: - Access your account details - Request account statements - Make Fixed Deposit related queries - Inquire about interest and FX rates - Request a cash delivery or pick-up - Order a new cheque book,accounts |
| Where can I burn my accumulated Times points,You can use the accumulated Times points on www.timespoint.com. You will be able to avail attractive offers and gifts using the Times points.,cards |
| Do I need any special equipment or software on my computer,No. All you need is an Internet connection and Internet Explorer 5.0 and above or Mozilla Firefox 1.5 and above or Netscape Navigator 8.1 and above. Find out if you browser is compatible by going to the Help menu on the upper right-hand side of your browser and select the About option. It will tell you what version is installed on your computer.,security |
| How is My Reward Calculated,"The Participating Rewarding Merchant contributes a reward that is calculated using the total purchase price, including taxes, less credits for returns or cancellations, for qualifying purchases.",cards |
| Can I transact anytime during the day,"Yes, you can transact at any time of the day. However, in order to get the NAV of the same day you have to transact before the cut-off time of the scheme. If you place an order after the said cut-off time, you will be eligible for the NAV of the next day.",investments |
| Who can trade in derivatives with an M&N Securities Trading Account,Trading in Derivatives will be available only to those customers who have submitted their financial documents or Income proof and signed the necessary agreements.,investments |
| Are there any transactions for which this Card should not be used,"Yes, your Multicurrency ForexPlus Platinum card should not be used towards temporary charge blocks - e.g. paying deposits at hotels, hiring of cars etc. Incase you have paid these deposits using ForexPlus Platinum Multicurrency card and the hotel/car rental agency etc. settles the transaction for an amount lesser than the amount blocked or you make final payment through any different mode, the balance amount will get credited into your account only after 30 days from the transaction date. Note: The Bank reserves the right to charge the Card holder for any unauthorized amounts.",cards |
| Why is 2nd Level authentication made mandatory for all Card related online transactions,"All online card transactions, as per RBIs mandate, need to have a second level authentication when a transaction is made. Hence the cards need to be registered for Verified by Visa(VBV)or MasterCard Secure Code to complete an online transaction. A transaction can be carried out only on those websites that are Verified by Visa or MasterCard Secure Code enabled. Thus when you are making an online transaction on these websites you will be prompted to register for the service, if you have not registered till date. You can fill the required details and complete the transaction after registering. You can also register your card for Verified by Visa or MasterCard Secure Code here. View more",cards |
| Can the ATM PIN be changed,"No, the ATM PIN cannot be changed at the ATM. In case you have forgotten or lost the PIN, you will need to request for a new PIN with the help of PhoneBanking or thorugh Prepaid NetBanking",cards |
| What if I have already obtained a MIN,"Scenario 1 If the MIN was obtained by submitting your PAN, the MIN Acknowledgement can be enclosed along with the Investment Application Form(s)/Transaction Slip(s) while investing for the first time in a Mutual Fund, as the PAN number will be stated on the said acknowledgement. Scenario 2 If the MIN was obtained without submitting your PAN but with other proof of identity documents, you need to carry a copy of your PAN card, and your original PAN card, for submission at the PoS. For such cases, CVL will send out a communication to you requesting you to submit your PAN for KYC compliance.",investments |
| How much time will it take to decision an application for Loan Against Rental Receivables,"Applications would be decisioned within 7 days, and in cases which involve customer availability for completing a field investigation or title search and valuation of a property, within 25 days.",loans |
| Are you real,I'm as real as you believe I'm,accounts |
| How much am I charged for this service,A quarterly maintenance charge is applicable to hold an Investment Services Account. We request you to contact your RM / Personal Banker or nearest M&N Bank Branch for details.,investments |
| Are top-ups allowed in this plan,There isnt any provision of top-up premiums in this plan.,insurance |
| When is TDS deducted for Regular Fixed Deposit,TDS is deducted every time the Bank pays/re-invests interest during the Financial year.In addition TDS is also deducted on interest accrued(but not yet paid) at the end of financial year viz. 31st March.,accounts |
| Do I need to provide collateral to avail of an education loan (Education Loans For Indian Education),"For loans up to Rs. 4 lakh - No collateral or Third Party Guarantee is required For loans from Rs. 4 lakh to Rs. 7.5 lakh No collateral required, however Third Party Guarantee is required For loans above Rs. 7.5 lakh collateral is required. You can choose from any of the following acceptable collaterals: Residential Property M&N Bank Fixed Deposit LIC/NSC/KVP View more",loans |
| Whom should I contact if my Card is lost or stolen,Immediately report the loss of your M&N Bank Multi Currency ForexPlus Platinum Card by calling M&N Bank PhoneBanking. You will not be liable for transactions on your Card Account (if any) from the moment card loss is registered with the bank. You can also hotlist the card by using NetBanking services.,cards |
| What is M&N Bank's FoodPlus card,It is an electronic VISA prepaid card issued to corporate organizations.,cards |
| Who do I contact to submit a claim under Health Suraksha policy in case of hospitalisation,"For hospitalization /claim, customer can contact via Call: 1800 200 1999 / 1860 2000 700 Fax: 1860 2000 600 Email: [email protected] Through IPO: Login to Insurance Portfolio Organizer (IPO) from M&N Ergo website home page",insurance |
| How do I claim Personal Accident Death Cover for Gold Debit Card,"Nominees and legal heirs should visit their nearest M&N Bank branch. We will help with the documents required, and, when these are complete, we will liaise with the relevant insurance company to resolve the claim. This is a special service for our EasyShop Gold Debit Card holders. Remember to provide us with all documents within one month of death.",cards |
| How can I request for Physical Statement/s,"Statements for the period of 2 years can be downloaded through NetBanking. We request you to follow the steps mentioned below to request for a statement of your Account. Step 1) Log in to Net Banking Steps 2) On the left hand pane under Request option select Account Statement Step 3) Select the Account number and Period for which the statement is required Step 4) Click on Continue and Confirm The account statement will be delivered to your address within 4 working day Alternatively you may request for a statement of your account through M&N Bank PhoneBanking M&N Bank ATM Any M&N Bank Branch Charges applicable per duplicate Statement if requested through Branch Rs.100 Phone banking (Non-IVR) & ATM Rs.50 Net banking, Phone banking (IVR), & Mobile banking Rs.30 Email Nil As per the Finance Bill 2009, all fees and charges mentioned above will attract Service Tax @ 10% and Education Cess @ 3% of the service tax amount effective 24th February 2009. If you wish to know more about Account Statements or want to know its status if requested, please call up PhoneBanking or write to us with full details viz. date of request, mode of request and period of request. View more",accounts |
| Can I redeem my reward points abroad,No. You cannot redeem Thanks Again reward point abroad. You need to redeem the same within options available in India only.,cards |
| Where should I contact or write for my doubts or queries,"For all Times points related queries, you are requested to write to [email protected]",cards |
| What happens if Premiums are not paid,"This plan has a grace period of 30 days. You are expected to pay your annual premium through-out the policy term. Discontinuance before completion of 5 years from commencement of the policy: If you have not paid your premium by the expiry of the grace period, then you will have the following options: To revive the policy within a period of 2 years from the date of discontinuance, or To completely withdraw from the policy without any risk cover Your policy will be discontinued if: You do not exercise any of the above mentioned options; or You choose to completely withdraw from the policy without any risk cover Until the discontinuance of the policy, the risk cover will remain in-force and policy charges will continue to be deducted. Once the policy is discontinued, the risk cover will cease and the fund value (as on date of discontinuance) less the applicable Discontinuance Charge (Please see the Charges section for details of the Discontinuance Charges) will be moved to the 'Discontinued Policy Fund'. The minimum guaranteed interest rate applicable to the 'Discontinued Policy Fund' shall be 4% p.a. Such rate may be changed in the future if the IRDA revises the minimum rate for discontinued policies. The Discontinued Policy Fund (SFIN: ULIF05110/03/11DiscontdPF101) shall be a unit fund which will invest 100% of assets in Government Securities and/or Money Market Instruments. Any excess income earned in the discontinued fund over and above the minimum guaranteed interest rate shall also be apportioned to the 'Discontinued Policy Fund'. A Fund Management Charge of 0.50% p.a. will be levied for amounts in the 'Discontinued Policy Fund' If a discontinued policy is not revived, the proceeds will be paid out upon the completion of the lock-in period of five years. In the instances where the revival period is not completed at the end of the lock-in period, the policyholder can opt to receive the proceeds either upon the completion of the lock-in period or upon the completion of revival period. If, in such cases, the policyholder does not exercise any option, then the proceeds will be paid upon the completion of the lock-in period. After the payment of the discontinuance benefit, the policy shall terminate and no further benefits shall be payable under the policy. View more",insurance |
| Does the Accidental Protection Plan - Hospital Cash policy cover natural death and daily sickness as well,This policy only covers accidental death.,insurance |
| What is the maximum value for which the Card can be used,"There is no limit imposed on the usage of ForexPlus card. Customer's can withdraw/utilise any amount, upto the value loaded on card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.",cards |
| What are the different types of Savings Plans,"You may choose between a traditional endowment plan and unit-linked insurance plan depending on a number of factors including your risk profile, your understanding of different financial instruments and your ability to track your investments regularly. Therefore , those who are well aware of the financial markets, are willing to bear the investment risk and desire a higher return can look at unit linked products and vice versa.",insurance |
| What are the various M&N ERGO Travel Insurance policies,"M&N ERGO provides coverage for Single Trip, Multiple Trip, Asia and a Family Floater Plan with various sums insured options to choose from.",insurance |
| How do I apply for a Loan Against Rent Receivables (LARR),You can apply for a Loan Against Rent Receivables in the following ways: Fill and submit in the Online Application Form and our representative will get in touch with you. Call on one of our PhoneBanking numbers provided on the website Visit your nearest M&N Bank branch Our existing Liability customers may also get in touch with their Relationship Managers/ Personal Bankers to know more and apply for a LARR,loans |
| Who can be a beneficiary under the Accidental Protection Plan - Hospital Cash,A beneficiary can be any member of your family.,insurance |
| Are there any transactions for which the Card should not be used,"Yes, your Card should not be used for temporary charges - e.g. paying deposits at hotels, hiring of cars etc. In case you have paid these deposits using your M&N Bank Multi Currency ForexPlus Platinum Card and the hotel/car rental agency etc. settles for an amount less than the deposited amount or you pay through a different mode the balance amount will be credited to your account only after 35 days from the transaction date.",cards |
| Do the bars have authenticity proof,"The gold bars are packed in tamper-proof Certicard packs (see through), at the manufacturing stage itself, to prevent any damage / theft during transit. Moreover, the gold bars sold by the Bank are Assay Certified for weight and purity, as mentioned on the packaging.",investments |
| Where do I get this card,"ForexPlus card is available over the counter at M&N Bank branches. You simply need to walk into our branch with required documentation and walk out with ForexPlus card. The card will get activated within 4 hours from realization of funds. Alternatively, the customer can apply for card through NetBanking login also.In case the customer applies the card through NetBanking the card will be delivered to the customer within 2 working days. This facility is available at select locations only.",cards |
| From where can I enquire about the status of my request to change the residential address of my M&N Bank account,"Please revert with the following details for us to look into the matter: Date of submission of request for address change The branch where the request was submitted Your Customer ID or Account number (in case, the same has not been mentioned earlier) Your new address Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers. The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.",accounts |
| Who can open an RFC Domestic Account,"Any person who is a resident Indian can open an RFC Domestic account, as long as the foreign exchange earned is in line with the permissible credits as defined in the RBI circular.",accounts |
| What is the minimum balance required for an Ultima Current account,"You need to maintain an Average Quarterly Balance (AQB) of Rs. 20,00,000 in your Ultima Current account.",accounts |
| How do I make my premium payments,"This is an annual policy, where the premium can be made via Credit Card or Cheque",insurance |
| "If I have shares of one company only, can I get a limit against just one script","Yes, you can get limits by pledging any of the approved single scripts under our Single Scrip Scheme. (Do note that the drawing power on these single scripts will range from 25% to 50%)",loans |
| What currencies are available,There are five currencies offered: Euro (EUR) Sterling Pound (GBP) US Dollar (USD) Thailand Baht (THB) HongKong Dollar (HKD),cards |
| For how many days can the Travel Insurance policy be extended,The policy may be extended for a maximum of 180 days. The total policy period including extension should not exceed 360 days.,insurance |
| Do I need to lodge an FIR in case of an accident,"You will need to lodge an FIR in the following circumstances: Any third party personal injury or death due to an accident involving your vehicle Any personal injury or death of a paid driver Any personal injury or death of an owner-driver Any personal injury or death of a passenger Any third party property damage Theft of the entire vehicle Theft of accessories, stereo-recorders, other vehicle parts",insurance |
| What is the minimum balance required for an Institutional Current Account,No minimum balance requirement.,accounts |
| What is the amount of tax that can be saved,"As per Section 80D, the premium paid for medical insurance is deductible from an individuals income up to Rs. 15,000 per year. However, in case of a Senior Citizen (60 years and above) the applicable limit is Rs. 20,000 per year.If the medical insurance premium has been paid for ones parents, an additional deduction of Rs. 15,000 can be claimed under section 80D every year. If ones parents are Senior Citizens, an additional amount of Rs. 20,000 can be claimed. Thus, a policy holder can deduct up to Rs. 35,000 from his taxable income for medical insurance premiums paid.Premiums paid in cash will not qualify for tax benefit. Note: You cannot claim premiums paid for your in-laws or siblings (brothers and sisters). View more",insurance |
| Do I need to pay for hospitalisation,"If you are admitted in any of our network hospitals, you can avail a cashless facility. We will directly reimburse all the admissible expenses to the hospital. However, in case of non-network hospitals you will have to settle hospital bills at the time of discharge and consequently, the same will be reimbursed to you by us.",insurance |
| Can I withdraw before maturity,"You can make lump sum partial withdrawals from your funds after 5 years of your policy, subject to terms & conditions. Please refer to product brochure for details.",insurance |
| How is this plan different from other ULIPs,M&N Life Click 2 Invest ULIP offers: Minimal Charge Structure Premium Payment Term options of single/5 pay/7 pay and regular pay Policy term of 5 to 20 years 8 Fund options Wide entry age range from 0 to 65 years,insurance |
| How long will it take to update a change of address,"Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further: The date when you submitted your request The complete Branch address where the request was submitted. Click here to see details of all our bank branches The name of the executive and complete address of the executives source branch, if the form is handed over to an executive",accounts |
| What is Life Stage Protection feature,"Under this feature, you have the option to increase the basic Sum Assured without underwriting on any of the below specified events in the life of the Life Assured 1stMarriage: 50% of Sum Assured subject to a maximum of Rs. 50 lakhs Birth of 1st child: 25% of Sum Assured subject to a maximum of Rs. 25 lakhs Birth of 2nd child: 25% of Sum Assured subject to a maximum of Rs. 25 lakhs This feature is available under all plan options",insurance |
| What should I do in case I am unable to access my Company's Current Account through Net Banking,"If you are unable to access your company account, it may be because you have entered an incorrect Customer Identification Number (Cust ID) to log into your NetBanking Account. While opening Accounts of Companies, separate Customer IDs are created in name of the Company as well as each of the Authorised Signatory(ies). The latter is distinct and has to be used to access NetBanking for the Company's Account. However, we regret our inability to disclose the appropriate Customer ID on an unsecure e-mail and request you to contact our nearest Branch or PhoneBanking Center for this.For more details, Contact Us |
| How do I know if an ATM will accept my ForexPlus Chip Card,ForexPlus Chip cards are accepted at Visa / MasterCard ATMs. Please look out for the VISA/PLUS/MasterCard logo while searching for ATM.,cards |
| What is the Maturity Benefit under the plan,"On maturity, the policy holder will receive the sum assured plus accrued bonuses on full payment of premiums due throughout the premium paying term.",insurance |
| Do I need to pay additional amount over and above Cash withdrawal Charges levied by the M&N Bank for ATM transaction,"In certain countries ATM Service providers are authorized to charge surcharge/convenience fees from the cardholders for accessing the ATM to withdraw money. These charges are levied by the ATM service provider over and above the charges levied by the M&N Bank, and M&N Bank bank has no control over the charges as these charges are not levied by the bank.These charges are normally displayed to the customer during the transaction and the customer has the option to either proceed with the transaction or abort if the charges are not acceptable to the customer.",cards |
| Which cars can be financed for Loan against Car,"Any Hatchbacks and Sedans, excluding some models that are out of production can be financed. To know more give us a call or visit a branch.",loans |
| What is the validity of the ISIC M&N Bank ForexPlus Card,The ISIC ForexPlus card shall be valid for period for 1year.,cards |
| When does the Bank issue a TDS Certificate,"The TDS Certificate, Form 16A, for TDS deducted during a calendar quarter, will be issued in the next month of the respective quarter.",accounts |
| Do I need to activate Regalia ForexPlus Card for Ecommerce transactions,Your Regalia ForexPlus Card is pre-activated to perform Ecommerce transactions once your card is loaded with the Forex currency required.,cards |
| How soon can I use the card after I have purchased it,"Your card will be activated with the loaded amount within a few hours after the bank has received clear funds from you. Once activated, the card is ready for use.",cards |
| When do I start paying my EMI,Credilas unique education loan offers the flexibility of paying only simple interest (PEMI) during the course period and principle plus interest (EMI) after the completion of studies and grace period.,loans |
| Who can avail the Loan against Car,"Any applicant owning a car, including a fleet operator or taxi where the present vehicle age is not more than 60 months, can avail of the Loan against Car.",loans |
| What do I do if I am not able to avail merchant offers,"Do not worry if you are not able to avail the offers at your disposal. Any issue related merchant or code not working or bar code not getting read, just write to [email protected]",cards |
| How much can I borrow,"You can take a loan ranging from Rs. 50,000 to Rs. 15,00,000, depending on your income and repayment capacity. You can club your spouses income if you want to get a bigger loan.",loans |
| What are the different loan repayment modes,The loan can be repaid through a Standing Instruction (to debit your M&N Bank Savings/Current Account for repayment of EMIs) or ECS (to debit your External Bank Account for repayment of EMIs) or by a complete set of Post Dated Cheques.,loans |
| What is Health Insurance,Health insurance is a type of insurance coverage that covers the cost of an insured individual's medical and surgical expenses.,insurance |
| Would I have to go for any medicals,"No, there would not be medical tests involved with this plan.",insurance |
| Is there any maturity benefit under this product,There is no maturity benefit available under this product.,insurance |
| Is priority in allotment given to applications bid under ASBA facility,There is no differentiation between the allotment of shares applied through ASBA or Non- ASBA.,investments |
| "How much is the Service Tax on Cross Currency Conversion, applicable at the time of Load, Reload and Refund","Following are the currency conversion service tax slabs applicable at the time of Load, Reload and Refund. For more details on other charges applicable on Regalia ForexPlus Card refer section Fees and Charges Buy and Sell Forex CurrencyService Tax Amount Up to Rs. 1 lakh 0.15% of the gross value or Rs. 37.5/- whichever is higher From Rs. 1 lakh to Rs 10 Lakhs Rs. 150 plus 0.075% of the amount exceeding Rs. 1 lakh From Rs. 10 lakhs and above Rs. 825 plus 0.015% of the amount exceeding Rs. 10 Lakhs, subject to a maximum of Rs. 7500 (including Swachh Bharat Cess and Krishi Kalyan cess as applicable)",cards |
| Do I need to have M&N Bank account to purchase the Regalia ForexPlus Card,"No, you don't need to have an account with M&N Bank to purchase Regalia ForexPlus Card. You can just walk into any of our M&N bank branches in India and purchase it over the counter. |
| Can I issue cheques to load the Multicurrency Platinum ForexPlus Chip card,"Customer can load Multicurrency card by issuance of cheque against the amount to be loaded. However, cards will be loaded post realisation of the cheque deposited by the customer. The exchange rate applicable will be for the day on which funds are realized and card is activated.",cards |
| What is the surrender benefit,"If you surrender before completion of the 5th policy year, your Fund Value less applicable charges will be moved to the DPF after deducting applicable charges, if any and the proceeds from DPF will be paid out on the completion of the lock-in period. If you surrender after completion of the 5th policy year your Fund Value will be paid out to you. Upon payment of this benefit the policy terminates and no further benefits are payable. Please refer to the Product Brochure for further details and/or consult Relationship Manager.",insurance |
| What happens if I try to make a purchase at a merchant that doesn't participate in the Verified by Visa / MasterCard Securecode service,"You will not be prompted to enter your for Verified by Visa / MasterCard Securecode password on these websites.By shopping at websites participating Verified by Visa / MasterCard Securecode merchants, you have the extra layer of security as the transactions are authenticated using your Verified by Visa / MasterCard Securecode password.",security |
| Who can open an Investment Services account,"Any Individual or HUF, who has an M&N Bank Savings Account and is KYC compliant, can register for a Mutual Fund Investment Services Account. NRI customers who are KYC compliant and have a Savings account can also avail of this service. The Savings Bank account status has to be single or either/Survivor.",investments |
| What is the procedure to close my Investment Service account,You will need to submit the Investment Service account closure form to your nearest branch for further processing. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.,investments |
| What is the price that the gold will be sold at,The price will depend upon the market rate of gold.,investments |
| What is activation code,The activation code is required to activate your M&N Bank Multi Currency ForexPlus Platinum Card NetBanking service.,cards |
| What are the documents required,Please refer Policy wordings for exhaustive list of claims documents required. We will not ask for anything over and above the list given in Policy.,insurance |
| "Once I have registered, how long does it take for Verified by Visa / MasterCard SecureCode to become active for my card",The Verified by Visa / MasterCard SecureCode gets activated for your M&N Bank Card as soon as your registration is successful. You can start shopping at participating stores once you are registered with the added security of Verified by Visa/MasterCard SecureCode.,security |
| "If I have just received a renewed card, do I need to re-register","No, you do not have to re-register your renewed card since the card number remains the same. You need to re-register only if your card number has changed due to card replacement/ re-issue/ upgrade.",security |
| What is pre-EMI interest,"Pending final disbursement, you pay interest on the portion of the loan disbursed. This interest is called pre-EMI interest. Pre-EMI interest is payable every month from the date of each disbursement up to the date of commencement of EMI. *Conditions apply. All Home Loans from M&N Ltd. Credit at sole discretion of M&N Ltd.",loans |
| Do I need to have an M&N Bank account to purchase M&N Bank Multi Currency ForexPlus Platinum Card,"No, you don't need to have an account with M&N Bank to purchase the M&N Bank Multi Currency ForexPlus Platinum Card. You can just walk into any of our M&N bank branches in India and purchase it over the counter. |
| What is M&N ERGO General Insurance role in a third party injury/property damage suit,"We will handle the legal suit from the moment you receive a notification till the case is resolved. We will either settle the case out of court or actively defend the matter at the Motor Accident Claims Tribunal. Your co-operation will be essential in gathering the necessary documents and preparing a defence viz. vehicle registration papers, driving licence of the person driving the vehicle, police FIR and panchnama, vakalatnama signed by you, your written statement as to the facts of the accident. We will also take care of legal liability and costs awarded by the tribunal. However, we will not be able to help you in the following situations: Where your insurance policy is not valid, either because it has expired or because the cheque for your premium has been dishonoured. The person driving the vehicle at the time of the accident was under the influence of drugs or alcohol. The person driving the vehicle at the time of the accident did not hold a valid driving licence to drive the said vehicle. View more",insurance |
| What is the amount I can get as an overdraft,"Depending on your eligibility, the maximum amount you can avail as an overdraft is Rs. 1 Lakh. The minimum overdraft amount is Rs. 25,000.",loans |
| Why do I need Health Insurance,"Medical emergencies come un-announced. Cost of healthcare can be enormous. In the absence of health insurance, this expense has to be borne out of pocket. This has an adverse impact on the financial situation of the family. World over long term illnesses are known to be the reason behind a familys slide down the social ladder. Health Insurance cover provides the much needed financial assistance and will ensure that you access healthcare facilities when you need them the most without worrying about the medical expenses.",insurance |
| What are the charges for the RTGS funds transfer service,"Effective 15 November, 2010; RTGS transactions on NetBanking are charged as below : Rs. 2 lac to Rs. 5 lac - Rs. 25 (inclusive of taxes) per transaction Above Rs. 5 lac - Rs. 50 (inclusive of taxes) per transaction Note: RTGS transfers can be done for amounts exceeding Rs. 2,00,000 only whereas for NEFT there are no such amount restrictions.",fundstransfer |
| Do I need a guarantor,"No, but in case if you don't meet the Bank's norms then you may be required to have a guarantor surety. A guarantor becomes a co-endorser and assumes liability in event of default. To stand surety for your loan.",loans |
| What is so special about this product,"M&N Life APP has benefits such as: Capital Guarantee of 101% - 135% - APP is a unit linked plan that provides you the upside of the equity markets. However, to protect you from the market downfall, you have the Assured Vesting Benefit of 101% -135%, depending on the Premium Paying Term and Policy Term combination. This means that your capital is completely protected from any downside Pension Multipliers As a Loyalty benefit, Pension Multipliers would be added to the fund value every alternate year starting from the end of 11th policy year. These additions will be equivalent to 1% of average fund value for the immediate preceding two years, subject to the policy being in force and all premiums paid till date. Early start to boost your corpus With APP you can start your retirement planning as early as 18 years. The earlier you start, you would gain from the power of compounding and be able to build a bigger corpus before your retirement Lower vesting age limits The minimum vesting age of APP is 45 years, this would help you to plan for early retirement",insurance |
| What is the Death-Benefit under the plan,"The table below captures the available death benefits during the policy term under various options. Death Benefit Options Death Benefits Classic Basic Death benefit + accrued Guaranteed Additions + accrued Bonuses, if any Classic Waiver Basic Death benefit + Premium Waiver The table below describes each of the above benefits in detail. Basic Death Benefit The basic death benefit shall be the higher of: Sum Assured on Death 105% of Premiums paid The Sum Assured on Death shall be the higher of: Sum Assured on Maturity 10 times Annualised Premium for entry age up to 50 years and 7 times Annualised Premium for entry age greater than 50 years Premium Waiver All future outstanding premiums under the policy will be waived. The contract shall continue and the benefits as per Survival benefit and Maturity Benefit shall be available. For the purpose of computation of Death Benefit, the premiums shall exclude any underwriting extra premiums, any loadings for modal premiums and any taxes paid such as service tax and education cess. For more details on risk factors, terms and conditions, please read the Product Brochure carefully before taking a decision.",insurance |
| What plans are available under the Revive Policy for Personal Accident,"M&N ERGO offers a wide range of sums insured ranging from Rs. 2.5 Lakhs to Rs. 15 Lakhs, with four plan options to choose from: Self Plan Self and Family Plan Self + Dependent Parents Add-On Self and Family + Dependent Parents Add-On",insurance |
| What are the minimum and maximum age limits for investing in M&N Life Uday,The age limits for M&N Life Uday have been highlighted below : Minimum Entry Age 18 Years Maximum Entry Age 55 Years Minimum Maturity Age 30 Years Maximum Maturity Age 70 Years,insurance |
| What are the steps involved to purchase this policy quickly in case I am travelling and do not have much time,"Taking you through the procedure and form filling - only KYC documents, signature on proposal form and payment instrument are required. You can also pay online through M&N Bank NetBanking, Debit card or Credit card. This being a pension plan, you dont need to go through any medicals. After your form is logged in, you would receive a verification call the next day. Once the verification call is closed with an affirmative from your end, your policy would be issued and the Policy Bond would be delivered to your Demat Account. This Demat Account is completely free of cost. Thus it would not take much time.",insurance |
| I do not have a Bank account with M&N Bank. Can I still apply through your Bank for IPOs using M&N Bank`s ASBA process,"To apply for an IPO from M&N Bank using ASBA, you should have an account with the Bank. However, it is not compulsory for you to have a Demat Account.",investments |
| What products can I trade in using my trading account,"You can trade in Equity & Derivatives, IPOs, NCDs and Infrastructure Bonds. Click here to know more.",investments |
| Can a HUF/ Leased (Mhada/Cidco) property be insured,If you have financial interest in the property as owner or lessor then you can insure the property.,insurance |
| Does this the Revive Policy for Personal Accident have hospital cash benefit,"Yes, hospital cash provides a benefit of Rs. 250 every day up to a maximum of 30 days in case of hospitalization due to an accident.",insurance |
| What kind of benefits is my spouse and children entitled to,"100% of the sum insured in case of accidental death, permanent disability, broken bones, burns,Hospital cash of the spouse & 10% of the sum insured in case of accidental death or permanent disability of the children.",insurance |
| What is the minimum/maximum Policy term/Premium payment term,"Minimum Maximum Premium Paying Term (years) 5, 8 and 10 Policy Term (years) 15 25 Sum Assured (Rs) Will depend upon premium, premium payment term and policy term",insurance |
| How long will my family get the monthly income for,"Under Income Option, you family would get monthly income for 15 years. Under Income Plus Option, your family would get monthly income for 10 years level or increasing.",insurance |
| Can I use e-Monies NEFT for foreign remittances,This is a service designed only for remitting Indian Rupees within India.,fundstransfer |
| How do I obtain a duplicate NOC/Form 35 for a vehicle loan that has been closed and fully repaid,"You may obtain a duplicate NOC/Form 35 for your vehicle by visiting any of our the Retail Loan Service Center and submit the following documents: Request form for Duplicate NOC/Form 35. Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation. Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring M&N Bank Ltd Loan Account No. << >>. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. Please note that the Loan Closure NOC/Form 35 will not be issued if any of the following conditions apply: Copy of RC Book is not submitted The same vehicle is encumbered to the Bank for any other loan facility Any notice from a competent authority restraining the Bank from release of hypothecation If there are any existing over dues, direct or otherwise, in your name",loans |
| How many nominees can be added to a single locker,A nomination can be made in favour of only one individual.,accounts |
| Are there any taxes applicable on Mudra Pure Gold Bars,VAT is included in the final price of Mudra Pure Gold Bars.,investments |
| What kind of returns will I get by investing in this plan,"In this policy, the investment risk in investment portfolio is borne by the policyholder. Based on the performance of the funds chosen by you, NAV per unit will be calculated. Fund Value will be calculated by multiplying balance units in your fund by the then prevailing NAV price. Below is a sample illustration for a 30 year old male at an assumed investment return of 8% p.a. [email protected]% for 50k Premium Policy Term (years) 20 15 10 5 Regular Pay 20,30,002 12,68,672 7,09,694 2,66,551 Single Pay 1,71,697 1,26,261 92,702 68,063 5 Pay 7,53,609 5,53,310 4,06,582 NA 7 Pay 10,01,084 7,35,010 5,39,654 NA 10 Pay 13,16,517 9,66,604 NA NA Sum Assured multiple is 1.25 times for Single Premium and 10 times for other premium modes",insurance |
| What is the surrender benefit,"If you surrender before completion of the 5th policy year, your Fund Value less applicable charges will be moved to the DPF and the proceeds from DPF will be paid out on the completion of the lock-in period. If you surrender after completion of the 5th policy year your Fund Value will be paid out to you. Upon payment of this benefit the policy terminates and no further benefits are payable. Please refer to the policy document for further details on Surrender.",insurance |
| What do you mean by exclusions under the Accidental Protection Plan - Hospital Cash,Exclusions are situations or conditions where M&N ERGO is not liable to pay the benefits to the insured person in the event of an accident.,insurance |
| What is the procedure to add/modify or delete a nominee for all my accounts and deposits,"To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us",accounts |
| Why can't I have liquidity of complete amount on surrender,The plan aims to help in creating fund for retirement. Annuitisation of surrender benefit is mandated by the Regulator in the interest of the customer. Annuitisation ensures that the aim of the policy is not compromised for other financial needs.,insurance |
| Is part-prepayment of a Personal Loan allowed,"No, part prepayment is not allowed. The loan has to either be prepaid in full or serviced for the contracted tenure.",loans |
| What are the charges I have to pay to change the mode of repayment/ account for my loan,A service charge of Rs.500 is applicable for changes in loan repayment instructions issued from non-M&N Bank Account (ECS or PDC facility). A cheque/payorder/demand draft for Rs. 500 favouring M&N Bank Ltd Loan Account No. << >> will be required along with the revised set of repayment instructions.,loans |
| Is there a fee levied for the use of the card,"No, there is no charge on the usage of the card. However, there are charges for reissuance.Any Surcharge on account of card usage would be applicable on this card and is Nonrefundable by Bank",cards |
| Can I repay the loan earlier for Professionals Loan,"Yes, you can choose to repay your loan anytime after 06 months of taking the loan and after you have paid 06 EMIs along with applicable foreclosure charges. Please note Loan can be foreclosed by issuing a Demand draft / cheque at the branch; kindly note that cash beyond Rs. 49000/- will not be accepted for loan repayment against full closure/matured loan closure payment. Any payment above Rs. 49000/- should be made vide Account payee Cheque / Pay order /Demand draft.",loans |
| In what transactions is the One Time Password (IVR Password ) process applicable,The IVR Password process is applicable only for Credit Cards for: Registration through M&N Bank website Registration during online shopping Password re-set through website Password re-set while shopping online View more,security |
| Do I have to go through a medical exam for a Travel Insurance policy,"No, there is no medical exam required for anyone below the age of 70 years.",insurance |
| Is there any transaction charge for placing the transaction offline or online,"Yes, there is transaction charge for placing a transaction offline or online is as follows: With effect from 1st November 2011, M&N Bank has opted-in for transaction charge as per the SEBI circular no. Cir/ IMD/ DF/13/ 2011 dated August 22, 2011. To know more Click here. View more",investments |
| What are benefits of Smartup Solutions,"A suitable choice of Current Account for your business and transaction needs - Alliances for your Start-up - Advisory Services - Co-working Spaces - Logistics - Public Relations - Digital Marketing services - Content Writing Smart-Buy -Accelerate your business with the right marketing channel at the right time. Get access to 37 million potential customers to accelerate your growth. Smart-Up Portal - Meet other start-ups, customers, mentors, investors all by simply registering for the Smart-Up Program Digital & Cash Management Solutions Forex Advisory",accounts |
| What are the charges I have to pay to change the mode of repayment/ account for my loan,A service charge of Rs.500 is applicable for changes in loan repayment instructions issued from non-M&N Bank Account (ACHStands for Automated Clearing House. It is a mode by which funds are automatically debited to your account every month to pay or a certain bill or fee. It helps so you dont have to remember every month to pay your regular bills. It is only done after a standing instruction is given by the account holder. or PDC facility). A cheque/payorder/demand draft for Rs. 500 favouring M&N Bank Ltd Loan Account No. << >> will be required along with the revised set of repayment instructions,loans |
| What are Guaranteed Additions under this plan,"The plan provides you with additional boosters in the form of guaranteed additions where the premium payment term is 10 years or more, provided the policy is in force. The Guaranteed Additions are payable at maturity. These guaranteed additions are declared over and above bonuses. The Guaranteed Additions shall accrue at the end of every policy year as specified below: Policy Term Guaranteed Additions (% of Sum Assured on Maturity) <= 19 years 3 % p.a. for first 5 policy years, nil thereafter >=20 years 5 % p.a. for first 5 policy years, nil thereafter",insurance |
| What is the purity factor of silver,"M&N Bank - Mudra Pure Silver will be of 24 Karat, 99.99% purity silver.",investments |
| Do I have the option of pre-paying the entire loan amount,Yes. One can pre-pay the loan any time after 6 months of availing of the loan. One merely has to pay a small prepayment fee on the outstanding loan amount.,loans |
| "If I don't have an account with M&N Bank, can I still avail of Pre-owned Car Loans |
| How do I know if an ATM will accept my Multicurrency Card,Look out for the VISA logo.,cards |
| Which course related expense does this loan cover (Education Loans For Indian Education),"Apart from the basic course fee payable to the institution where you decide to study, the following expenses will be covered under the loan: Exam/Library/Lab fees Caution deposit / Refundable deposit asked by the institution / Building fund - supported by Institution bills / receipts Purchase of Books/equipments/instrument/uniforms Travel expenses/passage money for studies abroad Purchase of computers - essential for completion of the course Insurance Miscellaneous expenses related to the course - like study tours, project work, thesis, etc. View more",loans |
| What are the benefits of a health card,"A health card mentions the contact details and contact numbers of the TPA. In case of a medical emergency, you can call these numbers for queries, clarifications or to seek any kind of assistance. Moreover, you need to display your health card at the time of admission into the hospital.",insurance |
| "If I am a NRE/NRO customer, can I apply for ASBA","Yes, you can apply through a physical application; however, you CANNOT currently apply through ASBA on NetBanking.",investments |
| Are there charges I should know about International Debit Card,"Another benefit of the EasyShop Platinum Debit card is that there are absolutely no transaction charges to when shopping at a merchant location. Fuel surcharge levied at select BPCL petrol pumps will be reversed within 75 days from the date of levy of the surcharge. Just make sure your card is swiped at M&N Banks terminal to avail petrol surcharge waiver. You can use your card charge-free at all M&N Bank ATMs, but remember to check the associated fees when using other bank ATMs. Please also remember that charges will be levied at Railway stations. This is as per industry practice. View more",cards |
| What is the Death-Benefit under the plan,"On death of the life assured, provided all due premiums are paid, the company would pay the higher of the following Sum Assured 10 times annualised premium 105% of the premiums* paid (Premiums are excluding any taxes paid on the premium or any extra premiums) plus accrued bonuses, if any, to the nominee.",insurance |
| What do I need to do to open a joint account,The Reimbursement Account has to be in the same order as your Salary Savings Account. In case your Salary savings account is a joint account then a separate introduction is not required and you only need to add the name in the (Account Opening Document) AOD.,accounts |
| What is the limited mode of premium pay,A limited premium payment policy requires you to pay premiums for a term lesser than your policy term.,insurance |
| How can I cancel my Forex Plus Card,"To cancel your ForexPlus Chip Card, we request you visit our your nearest M&N Bank branch and place a request towards cancellation the of the card. Your request will be processed within one working day of us receiving the request and the available balance on the card will be refunded back to your account. Incase you do not have an account with us then a demand draft shall be issued for the respective refund amount. There are no charges towards the cancellation of a ForexPlus Chip Card. However, currency conversion tax as applicable from time to time will be deducted at the time of providing credit to you. Kindly visit the following URL to access information for the complete address and contact details of our Branches and PhoneBanking centers:",cards |
| How Interest Rate is calculated for premature withdrawal of Recurring Deposit,"If your Recurring Deposit is broken prematurely, the interest rate applicable for premature closure of deposits will be lower of The base rate for the original / contracted tenure for which the deposit has been booked OR The base rate applicable for the tenure for which the deposit has been in force with the Bank The base rate is the rate applicable to deposits of less than 1crore as on the date of booking the deposit. In case of premature closure within a month, no interest shall be paid out & only principal amount shall be returned. View more",accounts |
| Why should I buy the eGiftPlus Card,The Card comes with the following benefits: Instant issuance Instant activation Instant delivery Easy access to card details & balance Accepted at all major e-commerce sites Personalised card,cards |
| Will the basic death benefit amount be reduced by the survival benefits already paid,"No. On death of the life assured after the commencement of survival benefits under Academia and Career maturity benefit options, the Death Benefit payable shall not be reduced by the survival benefits already paid.",insurance |
| What are the available plans under the Critical Illness policy,"You can choose to be insured for any of the following amounts: Rs. 2,50,000, Rs. 5,00,000, Rs.7,50,000 or Rs. 10,00,000.",insurance |
| How will I know my Home Insurance policy is due for renewal,The renewal notice for a home insurance policy is sent 30 to 45 days in advance of the expiry of the policy.,insurance |
| Can I use the card to pay in any currency,"Yes, the card is accepted for payment in any currency apart from those loaded on the card. No cross currency conversion charges will be applicable while processing such transactions. - Exchange rate used will be the MasterCard wholesale exchange rate prevailing at the time of the transaction. - Exchange rate used will be the Midrate prevailing at the time of the transaction.",cards |
| How long is the tenure of the loan (Education Loans For Indian Education),The maximum repayment tenures are as below: For loans upto Rs. 7.50 lacs - upto 10 years For loans above Rs. 7.50 lacs - upto 15 years,loans |
| What if I need the money for an emergency,"My money is locked with you.This is a pension plan which accumulates your money for the retirement kitty. Since this is for old age, it has a restricted liquidity. You can withdraw maximum up to 1/3rd of the money in case of an emergency after 5 years of commencement of the plan. However, the rest must be converted into annuity, and will be paid periodically.",insurance |
| Will I get an online confirmation of my transactions,An order once placed will be confirmed immediately. The confirmation of units bought or sold will be done by the AMC / Registrar only on the next working day.,investments |
| What is RTGS Funds Transfer,"'RTGS' stands for 'Real Time Gross Settlement'. The RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a 'real time' and on a 'gross' basis. This is the fastest possible money transfer system through banking channels. 'Real time' means no waiting period; transactions are settled as soon as they are processed. 'Gross settlement' means the transaction is finalized on its own, without it being bunched with any other transaction. View more",fundstransfer |
| Do I have the option to pre-pay the entire loan amount,"Yes, you can pre-pay the loan any time after six months of availing of the loan at a nominal charge. Kindly note :- No Cash Payment accepted towards Pre-payment of loan, Only DD/MC/Cheques accepted.",loans |
| Who can purchase ForexPlus Card,"ForexPlus card can only be used for making payments outside India except for Nepal & Bhutan. Whenever the cardholder is using his card he must be present at the place of transaction & need to sign the chargeslips. Thus, we issue ForexPlus card to customers travelling abroad basis valid documentation proof.",cards |
| What should I do and whom to contact if my card is lost,"In case your card gets lost or stolen, all you have to do is call M&N Bank Phone Banking immediately and report the loss of your card. This facility is available 24 hrs on all days. The card can also be hotlisted using our Prepaid card NetBanking facility on www.M&N bank.com",cards |
| "If I don't have an account with M&N Bank, can I still avail of loans","Yes, you can.",loans |
| What is a settlement option,"Under settlement option, you can also take your fund value at maturity in periodical installments.",insurance |
| What are the charges towards availing GCAS services,Following are the charges for availing GCAS facility offered by Visa: Cardholder Inquiry Service: US $ 5 per inquiry Lost/Stolen Card reporting: US $ 35 per card Emergency Card Replacement: US $ 175 Emergency Cash Disbursement: US $ 175,cards |
| Will changes to my deposit portfolio affect my TDS liability,"Yes. If the change or enhancement in your deposit portfolio earns a cumulative interest along with that of the earlier portfolio greater than Rs. 10,000/- you will be liable for TDS on your current portfolio. Note :If interest on the current portfolio is not sufficient to cover TDS, it will be recovered from the principal.",accounts |
| What are the transaction limits for Titanium Debit Card,"The daily limits are Rs. 50,000 at the ATM and Rs. 1.75 lacs at merchant locations. This is subject to the balance in your account, and is for your account security.",cards |
| Why is the principal amount and the fixed deposit maturity amount of my Fixed Deposit the same,"When your Fixed Deposit is booked with the quarterly / monthly interest pay out option, the maturity amount is the same as the principal amount. The interest amount will be credited to your account at quarterly / monthly intervals.",accounts |
| How much time will it take to change the mode of repayment/ account for your loan,"It will take 25 working days to activate the revised instructions. In case your next instalment falls due prior to the said period, an instruction already lodged with us will be presented for payment.",loans |
| What should I do if my Debit Card is not working,"If there is a technical problem because of which your card is not working, we request you to contact us on our Phone Banking center or branch and hotlist/block the said card. Please make a request to issue a new card for your account which will be free of cost and should be delivered to you in 7 working days time once issued. For more details on PhoneBanking numbers and their timings, click here. For a comprehensive list of branches, click here. View more",cards |
| What benefit do I get from the Accidental Protection Plan - Hospital Cash policy if I break my bones,"You will be paid up to Rs. 50,000 if you break your bones in an accident.",insurance |
| Can I use my Medical benefit card outside India,No. Medical Benefit card is INR prepaid card which can be used only in India.,cards |
| How can I make a request to foreclose my Loans Against Rental Receivables account,Kindly submit a written request to your nearest Retail Loan Service Centre to close your account. Our customer service desk will provide you with the necessary assistance.,loans |
| Where I can redeem my Thanks Again Reward points,"You can redeem points for leading domestic Airline Miles & Hotel Loyalty Points programs. As per existing arrangement, you can redeem the points against JetMiles or against Taj InnerCircle program",cards |
| Whom should I contact if my card is lost or stolen,Immediately report the loss of your ForexPlus Chip Card by calling M&N Bank PhoneBanking. You will not be liable for transactions on your Card Account (if any) from the moment your report is registered with the bank. Alternately you can hotlist the card with the help of Prepaid NetBanking facility.,cards |
| Which courses can I take an education loan for (Education Loans For Foreign Education),You can take a Education Loan for foreign education on the following courses: Management Courses (Full-Time) Engineering Courses Medicine - Graduation + Post Graduation Masters in Computer Application ( MCA / MCM ) Architecture Hotel and Hospitality Agriculture Pure Science View more,loans |
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