diff --git "a/ZambiaABSA_errors.csv" "b/ZambiaABSA_errors.csv" --- "a/ZambiaABSA_errors.csv" +++ "b/ZambiaABSA_errors.csv" @@ -1,1826 +1,631 @@ text,aspect,sentiment,label,language,pair_text,baseline_prediction,zambia_prediction,true_label,baseline_correct,zambia_correct -driver alifika late but at least alisorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alifika late but at least alisorry [SEP] driver_behavior,positive,negative,neutral,False,False -ride yalifye bwino driver was calm,ride_quality,positive,2,bemba_cibemba,ride yalifye bwino driver was calm [SEP] ride_quality,positive,negative,positive,True,False -safe trip from town to kabulonga 👌,safety,positive,2,english,safe trip from town to kabulonga 👌 [SEP] safety,positive,negative,positive,True,False -driver was actually polite for once,driver_behavior,positive,2,english,driver was actually polite for once [SEP] driver_behavior,positive,negative,positive,True,False -the ride itself was smooth no complaints there,ride_quality,positive,2,english,the ride itself was smooth no complaints there [SEP] ride_quality,positive,negative,positive,True,False -driver knew the shortcut nice one,driver_behavior,positive,2,english,driver knew the shortcut nice one [SEP] driver_behavior,positive,negative,positive,True,False -car was clean tho ill give them that,ride_quality,positive,2,english,car was clean tho ill give them that [SEP] ride_quality,positive,negative,positive,True,False -reached home safely thank God,safety,positive,2,english,reached home safely thank God [SEP] safety,positive,negative,positive,True,False +ride yalifye bwino driver was calm,ride_quality,positive,2,bemba_cibemba,ride yalifye bwino driver was calm [SEP] ride_quality,positive,neutral,positive,True,False +yango bro fix your payment gateway please,payment,negative,0,lusaka_slang,yango bro fix your payment gateway please [SEP] payment,positive,positive,negative,False,False +surge pricing again on a rainy day classic,pricing,negative,0,english,surge pricing again on a rainy day classic [SEP] pricing,positive,positive,negative,False,False +customer care just hang up on me what,customer_support,negative,0,english,customer care just hang up on me what [SEP] customer_support,positive,positive,negative,False,False +car was clean tho ill give them that,ride_quality,positive,2,english,car was clean tho ill give them that [SEP] ride_quality,positive,neutral,positive,True,False +booking yachita delaaaay 😭,booking,negative,0,lusaka_slang,booking yachita delaaaay 😭 [SEP] booking,positive,positive,negative,False,False not the worst yango ride but not the best,ride_quality,neutral,1,english,not the worst yango ride but not the best [SEP] ride_quality,positive,negative,neutral,False,False -ride was clean tho,ride_quality,positive,2,english,ride was clean tho [SEP] ride_quality,positive,negative,positive,True,False -support team finally helped me get refund,customer_support,positive,2,english,support team finally helped me get refund [SEP] customer_support,positive,negative,positive,True,False -its okay i guess made it on time,ride_quality,neutral,1,english,its okay i guess made it on time [SEP] ride_quality,neutral,negative,neutral,True,False -ride was fine nothing special,ride_quality,neutral,1,english,ride was fine nothing special [SEP] ride_quality,neutral,negative,neutral,True,False -thats not true mine worked perfectly today,app_performance,positive,2,english,thats not true mine worked perfectly today [SEP] app_performance,positive,negative,positive,True,False -price was reasonable for the distance,pricing,positive,2,english,price was reasonable for the distance [SEP] pricing,positive,negative,positive,True,False -taata my driver was the best one tonight,driver_behavior,positive,2,bemba_cibemba,taata my driver was the best one tonight [SEP] driver_behavior,positive,negative,positive,True,False -waiting time was actually short for once,waiting_time,positive,2,english,waiting time was actually short for once [SEP] waiting_time,positive,negative,positive,True,False -booking went through smoothly no issues,booking,positive,2,english,booking went through smoothly no issues [SEP] booking,positive,negative,positive,True,False -yango is still better than indriver imo,service_quality,positive,2,english,yango is still better than indriver imo [SEP] service_quality,positive,negative,positive,True,False -driver came late but anyway atleast he apologized,driver_behavior,neutral,1,english,driver came late but anyway atleast he apologized [SEP] driver_behavior,neutral,negative,neutral,True,False -ride was okay not amazing honestly,ride_quality,neutral,1,english,ride was okay not amazing honestly [SEP] ride_quality,neutral,negative,neutral,True,False -safe and quick made it to the office,safety,positive,2,english,safe and quick made it to the office [SEP] safety,positive,negative,positive,True,False -app is super smooth after the update actually,app_performance,positive,2,english,app is super smooth after the update actually [SEP] app_performance,positive,negative,positive,True,False -the guy was playing nice music chilled vibe,ride_quality,positive,2,english,the guy was playing nice music chilled vibe [SEP] ride_quality,positive,negative,positive,True,False -booking yali easy this morning,booking,positive,2,nyanja_cinyanja,booking yali easy this morning [SEP] booking,positive,negative,positive,True,False -reached safe atleast thats what matters,safety,positive,2,english,reached safe atleast thats what matters [SEP] safety,positive,negative,positive,True,False -the driver was respectful but the car smelled bad,driver_behavior,positive,2,english,the driver was respectful but the car smelled bad [SEP] driver_behavior,neutral,negative,positive,False,False -app downloaded fine works ok,app_performance,positive,2,english,app downloaded fine works ok [SEP] app_performance,positive,negative,positive,True,False -driver was a young guy very polite shout out to him,driver_behavior,positive,2,english,driver was a young guy very polite shout out to him [SEP] driver_behavior,positive,negative,positive,True,False -reached safely but waiting almost made me cancel,safety,positive,2,english,reached safely but waiting almost made me cancel [SEP] safety,neutral,negative,positive,False,False -payment finally worked after wasting my time,payment,neutral,1,english,payment finally worked after wasting my time [SEP] payment,positive,negative,neutral,False,False -the app is fine when it actually works,app_performance,neutral,1,english,the app is fine when it actually works [SEP] app_performance,positive,negative,neutral,False,False -i mean its public transport whatdya expect,service_quality,neutral,1,english,i mean its public transport whatdya expect [SEP] service_quality,neutral,negative,neutral,True,False -customer care lady was actually so helpful today,customer_support,positive,2,english,customer care lady was actually so helpful today [SEP] customer_support,positive,negative,positive,True,False -ride was peaceful no drama no speeding,ride_quality,positive,2,english,ride was peaceful no drama no speeding [SEP] ride_quality,positive,negative,positive,True,False -ali bwino uyo driver wandi tonight 🙏,driver_behavior,positive,2,nyanja_cinyanja,ali bwino uyo driver wandi tonight 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -booking was instant amazing tonight,booking,positive,2,english,booking was instant amazing tonight [SEP] booking,positive,negative,positive,True,False -i love when the app works as intended rare moment,app_performance,positive,2,english,i love when the app works as intended rare moment [SEP] app_performance,positive,negative,positive,True,False -reasonable pricing for cairo road to woodlands,pricing,positive,2,english,reasonable pricing for cairo road to woodlands [SEP] pricing,positive,negative,positive,True,False -driver was honestly a gentleman opened door and all,driver_behavior,positive,2,english,driver was honestly a gentleman opened door and all [SEP] driver_behavior,positive,negative,positive,True,False -the waiting yes but eventually came,waiting_time,neutral,1,english,the waiting yes but eventually came [SEP] waiting_time,neutral,negative,neutral,True,False -its not the worst tbh,service_quality,neutral,1,english,its not the worst tbh [SEP] service_quality,positive,negative,neutral,False,False -i feel safer in yango than buses fr,safety,positive,2,english,i feel safer in yango than buses fr [SEP] safety,positive,negative,positive,True,False -awe sure ride yali kanshi smooth,ride_quality,positive,2,nyanja_cinyanja,awe sure ride yali kanshi smooth [SEP] ride_quality,positive,negative,positive,True,False -booking interface is intuitive enough,booking,positive,2,english,booking interface is intuitive enough [SEP] booking,positive,negative,positive,True,False -my driver tonight was so chill we even chatted,driver_behavior,positive,2,english,my driver tonight was so chill we even chatted [SEP] driver_behavior,negative,negative,positive,False,False -ride was alright nothing to complain about really,ride_quality,neutral,1,english,ride was alright nothing to complain about really [SEP] ride_quality,neutral,negative,neutral,True,False -the app got better since last update i swear,app_performance,positive,2,english,the app got better since last update i swear [SEP] app_performance,negative,negative,positive,False,False -5 mins wait only 🙌,waiting_time,positive,2,english,5 mins wait only 🙌 [SEP] waiting_time,neutral,negative,positive,False,False -booking flow is straightforward easy app,booking,positive,2,english,booking flow is straightforward easy app [SEP] booking,positive,negative,positive,True,False -feel safe with female drivers when i get them,safety,positive,2,english,feel safe with female drivers when i get them [SEP] safety,positive,negative,positive,True,False -service has improved a bit i must admit,service_quality,positive,2,english,service has improved a bit i must admit [SEP] service_quality,negative,negative,positive,False,False -my last ride was honestly memorable in a good way,ride_quality,positive,2,english,my last ride was honestly memorable in a good way [SEP] ride_quality,positive,negative,positive,True,False +not surprised anymore honestly,service_quality,negative,0,english,not surprised anymore honestly [SEP] service_quality,positive,neutral,negative,False,False +ride was fine nothing special,ride_quality,neutral,1,english,ride was fine nothing special [SEP] ride_quality,neutral,positive,neutral,True,False +ba Yango explain this one please 😭,customer_support,negative,0,lusaka_slang,ba Yango explain this one please 😭 [SEP] customer_support,positive,positive,negative,False,False +who else is having this issue with mobile money,payment,negative,0,english,who else is having this issue with mobile money [SEP] payment,negative,neutral,negative,True,False +waiting time was actually short for once,waiting_time,positive,2,english,waiting time was actually short for once [SEP] waiting_time,negative,negative,positive,False,False +customer support is a joke at this company,customer_support,negative,0,english,customer support is a joke at this company [SEP] customer_support,positive,positive,negative,False,False +felt unsafe with how he was driving on great east,safety,negative,0,english,felt unsafe with how he was driving on great east [SEP] safety,negative,positive,negative,True,False +driver came late but anyway atleast he apologized,driver_behavior,neutral,1,english,driver came late but anyway atleast he apologized [SEP] driver_behavior,negative,negative,neutral,False,False +payment system again?? seriously yango,payment,negative,0,english,payment system again?? seriously yango [SEP] payment,positive,positive,negative,False,False +the driver was respectful but the car smelled bad,driver_behavior,positive,2,english,the driver was respectful but the car smelled bad [SEP] driver_behavior,neutral,neutral,positive,False,False +the driver was respectful but the car smelled bad,ride_quality,negative,0,english,the driver was respectful but the car smelled bad [SEP] ride_quality,positive,neutral,negative,False,False +reached safely but waiting almost made me cancel,waiting_time,negative,0,english,reached safely but waiting almost made me cancel [SEP] waiting_time,neutral,neutral,negative,False,False +reached safely but waiting almost made me cancel,safety,positive,2,english,reached safely but waiting almost made me cancel [SEP] safety,neutral,neutral,positive,False,False +payment finally worked after wasting my time,payment,neutral,1,english,payment finally worked after wasting my time [SEP] payment,positive,positive,neutral,False,False +the app is fine when it actually works,app_performance,neutral,1,english,the app is fine when it actually works [SEP] app_performance,neutral,positive,neutral,True,False +safety is questionable when drivers are on the phone,safety,negative,0,english,safety is questionable when drivers are on the phone [SEP] safety,negative,positive,negative,True,False +its not the worst tbh,service_quality,neutral,1,english,its not the worst tbh [SEP] service_quality,negative,negative,neutral,False,False +driver akamba kuti cash only mwe lasa,payment,negative,0,bemba_cibemba,driver akamba kuti cash only mwe lasa [SEP] payment,positive,positive,negative,False,False +5 mins wait only 🙌,waiting_time,positive,2,english,5 mins wait only 🙌 [SEP] waiting_time,negative,negative,positive,False,False +service has improved a bit i must admit,service_quality,positive,2,english,service has improved a bit i must admit [SEP] service_quality,negative,neutral,positive,False,False prices ok considering fuel costs these days,pricing,neutral,1,english,prices ok considering fuel costs these days [SEP] pricing,negative,negative,neutral,False,False -app ya yango yali fine ku update lately,app_performance,positive,2,lusaka_slang,app ya yango yali fine ku update lately [SEP] app_performance,positive,negative,positive,True,False -reached destination safely thank u driver,safety,positive,2,english,reached destination safely thank u driver [SEP] safety,positive,negative,positive,True,False -yango customer care best in zambia low key,customer_support,positive,2,english,yango customer care best in zambia low key [SEP] customer_support,positive,negative,positive,True,False -i had a great experience this morning honestly,service_quality,positive,2,english,i had a great experience this morning honestly [SEP] service_quality,positive,negative,positive,True,False -price was a bit high but acceptable,pricing,neutral,1,english,price was a bit high but acceptable [SEP] pricing,neutral,negative,neutral,True,False +naumfwa fyabipa pa waiting tonight 1hr,waiting_time,negative,0,bemba_cibemba,naumfwa fyabipa pa waiting tonight 1hr [SEP] waiting_time,neutral,neutral,negative,False,False the ride itself nothing to write home about,ride_quality,neutral,1,english,the ride itself nothing to write home about [SEP] ride_quality,neutral,negative,neutral,True,False -payment success first try thats new lol,payment,positive,2,english,payment success first try thats new lol [SEP] payment,positive,negative,positive,True,False -this driver deserves a raise so professional,driver_behavior,positive,2,english,this driver deserves a raise so professional [SEP] driver_behavior,positive,negative,positive,True,False -booking the ride was quick and smooth tonight,booking,positive,2,english,booking the ride was quick and smooth tonight [SEP] booking,positive,negative,positive,True,False +another long wait what else is new,waiting_time,negative,0,english,another long wait what else is new [SEP] waiting_time,positive,positive,negative,False,False +driver took the long route on purpose,driver_behavior,negative,0,english,driver took the long route on purpose [SEP] driver_behavior,positive,positive,negative,False,False app is light doesnt drain my battery much,app_performance,positive,2,english,app is light doesnt drain my battery much [SEP] app_performance,negative,negative,positive,False,False -the ride was quiet i appreciate that honestly,ride_quality,positive,2,english,the ride was quiet i appreciate that honestly [SEP] ride_quality,positive,negative,positive,True,False -safety wise i think yango is decent,safety,positive,2,english,safety wise i think yango is decent [SEP] safety,positive,negative,positive,True,False +driver was on whatsapp the whole trip wtf,safety,negative,0,english,driver was on whatsapp the whole trip wtf [SEP] safety,positive,positive,negative,False,False ride yakanyongana lakini at least naflusha 🤷,ride_quality,neutral,1,nyanja_cinyanja,ride yakanyongana lakini at least naflusha 🤷 [SEP] ride_quality,negative,negative,neutral,False,False -customer service yali helpful pa whatsapp yesterday,customer_support,positive,2,nyanja_cinyanja,customer service yali helpful pa whatsapp yesterday [SEP] customer_support,positive,negative,positive,True,False -booking yalikufanikira finally,booking,positive,2,nyanja_cinyanja,booking yalikufanikira finally [SEP] booking,negative,negative,positive,False,False -waiting yalikuba long but i understood,waiting_time,neutral,1,nyanja_cinyanja,waiting yalikuba long but i understood [SEP] waiting_time,neutral,negative,neutral,True,False -safety yali fine i felt comfortable,safety,positive,2,nyanja_cinyanja,safety yali fine i felt comfortable [SEP] safety,positive,negative,positive,True,False -driver knew lusaka well good navigation,driver_behavior,positive,2,english,driver knew lusaka well good navigation [SEP] driver_behavior,positive,negative,positive,True,False -yango is the only thing keeping me sane in this town,service_quality,positive,2,english,yango is the only thing keeping me sane in this town [SEP] service_quality,positive,negative,positive,True,False -my driver was so kind even helped with my luggage,driver_behavior,positive,2,english,my driver was so kind even helped with my luggage [SEP] driver_behavior,positive,negative,positive,True,False -customer support twitter team is quick at least,customer_support,positive,2,english,customer support twitter team is quick at least [SEP] customer_support,positive,negative,positive,True,False -booked instantly love when that happens,booking,positive,2,english,booked instantly love when that happens [SEP] booking,positive,negative,positive,True,False -safety check feature is appreciated,safety,positive,2,english,safety check feature is appreciated [SEP] safety,positive,negative,positive,True,False -the ride home was peaceful nothing fancy,ride_quality,neutral,1,english,the ride home was peaceful nothing fancy [SEP] ride_quality,positive,negative,neutral,False,False -waited only 3 min wow improvement,waiting_time,positive,2,english,waited only 3 min wow improvement [SEP] waiting_time,positive,negative,positive,True,False -payment please add more options like zazu,payment,neutral,1,english,payment please add more options like zazu [SEP] payment,neutral,negative,neutral,True,False -prices in kabwata are usually fair,pricing,positive,2,english,prices in kabwata are usually fair [SEP] pricing,positive,negative,positive,True,False -safety i give yango 7/10,safety,neutral,1,english,safety i give yango 7/10 [SEP] safety,positive,negative,neutral,False,False -the ride was honestly the highlight of my day,ride_quality,positive,2,english,the ride was honestly the highlight of my day [SEP] ride_quality,positive,negative,positive,True,False -payment finally worked thank god,payment,positive,2,english,payment finally worked thank god [SEP] payment,positive,negative,positive,True,False -driver was professional and respectful good experience,driver_behavior,positive,2,english,driver was professional and respectful good experience [SEP] driver_behavior,positive,negative,positive,True,False -customer support replied within 5 mins impressed,customer_support,positive,2,english,customer support replied within 5 mins impressed [SEP] customer_support,positive,negative,positive,True,False +waiting yalikuba long but i understood,waiting_time,neutral,1,nyanja_cinyanja,waiting yalikuba long but i understood [SEP] waiting_time,neutral,positive,neutral,True,False +the ride home was peaceful nothing fancy,ride_quality,neutral,1,english,the ride home was peaceful nothing fancy [SEP] ride_quality,positive,positive,neutral,False,False +payment please add more options like zazu,payment,neutral,1,english,payment please add more options like zazu [SEP] payment,positive,positive,neutral,False,False +safety i give yango 7/10,safety,neutral,1,english,safety i give yango 7/10 [SEP] safety,positive,positive,neutral,False,False +booking new accounts is a hassle long verification,booking,negative,0,english,booking new accounts is a hassle long verification [SEP] booking,positive,positive,negative,False,False +i never feel safe at night with these drivers honestly,safety,negative,0,english,i never feel safe at night with these drivers honestly [SEP] safety,positive,positive,negative,False,False ride was so smooth almost fell asleep lol,ride_quality,positive,2,english,ride was so smooth almost fell asleep lol [SEP] ride_quality,negative,negative,positive,False,False -payment was instant via airtel money no issues,payment,positive,2,english,payment was instant via airtel money no issues [SEP] payment,positive,negative,positive,True,False -the driver was a vibe played good music,driver_behavior,positive,2,english,the driver was a vibe played good music [SEP] driver_behavior,positive,negative,positive,True,False -app working perfectly today touch wood 🤞,app_performance,positive,2,english,app working perfectly today touch wood 🤞 [SEP] app_performance,positive,negative,positive,True,False -booking was straight forward this evening,booking,positive,2,english,booking was straight forward this evening [SEP] booking,positive,negative,positive,True,False -safety wise driver had seatbelt and everything appreciated,safety,positive,2,english,safety wise driver had seatbelt and everything appreciated [SEP] safety,positive,negative,positive,True,False driver was honestly chefs kiss tonight,driver_behavior,positive,2,english,driver was honestly chefs kiss tonight [SEP] driver_behavior,positive,negative,positive,True,False -taata app yali smooth uli ulo,app_performance,positive,2,bemba_cibemba,taata app yali smooth uli ulo [SEP] app_performance,positive,negative,positive,True,False -booking yalifye fine i made it,booking,positive,2,bemba_cibemba,booking yalifye fine i made it [SEP] booking,positive,negative,positive,True,False -ride yalifye normal nothing special,ride_quality,neutral,1,bemba_cibemba,ride yalifye normal nothing special [SEP] ride_quality,neutral,negative,neutral,True,False -waiting yali okay only 7 mins,waiting_time,positive,2,nyanja_cinyanja,waiting yali okay only 7 mins [SEP] waiting_time,neutral,negative,positive,False,False -driver tonight was friendly we even joked around,driver_behavior,positive,2,english,driver tonight was friendly we even joked around [SEP] driver_behavior,positive,negative,positive,True,False -app yakwe ya yango is decent compared to others,app_performance,positive,2,nyanja_cinyanja,app yakwe ya yango is decent compared to others [SEP] app_performance,positive,negative,positive,True,False +customer support yangoooo come on respond,customer_support,negative,0,lusaka_slang,customer support yangoooo come on respond [SEP] customer_support,negative,positive,negative,True,False +waiting yali okay only 7 mins,waiting_time,positive,2,nyanja_cinyanja,waiting yali okay only 7 mins [SEP] waiting_time,neutral,neutral,positive,False,False never felt unsafe in yango honestly,safety,positive,2,english,never felt unsafe in yango honestly [SEP] safety,negative,negative,positive,False,False -waiting was tolerable about 10 mins,waiting_time,neutral,1,english,waiting was tolerable about 10 mins [SEP] waiting_time,negative,negative,neutral,False,False -prices for lunch hour rides are reasonable,pricing,positive,2,english,prices for lunch hour rides are reasonable [SEP] pricing,positive,negative,positive,True,False -customer care was actually understanding for once,customer_support,positive,2,english,customer care was actually understanding for once [SEP] customer_support,negative,negative,positive,False,False -booking yacita work pa first try kabili,booking,positive,2,bemba_cibemba,booking yacita work pa first try kabili [SEP] booking,neutral,negative,positive,False,False -safe ride home from work as always,safety,positive,2,english,safe ride home from work as always [SEP] safety,positive,negative,positive,True,False -waited 15 minutes seems normal these days,waiting_time,neutral,1,english,waited 15 minutes seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -payment success thanks be to God 🙏,payment,positive,2,english,payment success thanks be to God 🙏 [SEP] payment,positive,negative,positive,True,False -app needs dark mode pretty please,app_performance,neutral,1,english,app needs dark mode pretty please [SEP] app_performance,positive,negative,neutral,False,False -safety features like share trip are useful,safety,positive,2,english,safety features like share trip are useful [SEP] safety,positive,negative,positive,True,False -the ride quality has improved alot lately,ride_quality,positive,2,english,the ride quality has improved alot lately [SEP] ride_quality,positive,negative,positive,True,False -driver was patient with me when i needed an extra stop,driver_behavior,positive,2,english,driver was patient with me when i needed an extra stop [SEP] driver_behavior,neutral,negative,positive,False,False -prices are okay if you book early,pricing,neutral,1,english,prices are okay if you book early [SEP] pricing,neutral,negative,neutral,True,False -thanks to support team for refund processing yesterday,customer_support,positive,2,english,thanks to support team for refund processing yesterday [SEP] customer_support,positive,negative,positive,True,False -booking yalikuba quick this morning thank God,booking,positive,2,nyanja_cinyanja,booking yalikuba quick this morning thank God [SEP] booking,positive,negative,positive,True,False +booking yacita work pa first try kabili,booking,positive,2,bemba_cibemba,booking yacita work pa first try kabili [SEP] booking,negative,negative,positive,False,False +waited 15 minutes seems normal these days,waiting_time,neutral,1,english,waited 15 minutes seems normal these days [SEP] waiting_time,neutral,negative,neutral,True,False +app needs dark mode pretty please,app_performance,neutral,1,english,app needs dark mode pretty please [SEP] app_performance,positive,positive,neutral,False,False +booking flow could be better tbh,booking,negative,0,english,booking flow could be better tbh [SEP] booking,positive,positive,negative,False,False +the ride quality has improved alot lately,ride_quality,positive,2,english,the ride quality has improved alot lately [SEP] ride_quality,negative,negative,positive,False,False +if you cant wait dont book yango simple as that,waiting_time,negative,0,english,if you cant wait dont book yango simple as that [SEP] waiting_time,positive,positive,negative,False,False +driver was patient with me when i needed an extra stop,driver_behavior,positive,2,english,driver was patient with me when i needed an extra stop [SEP] driver_behavior,negative,neutral,positive,False,False safety is the reason i still use yango,safety,positive,2,english,safety is the reason i still use yango [SEP] safety,negative,negative,positive,False,False -the ride was honestly fine im not gonna lie,ride_quality,positive,2,english,the ride was honestly fine im not gonna lie [SEP] ride_quality,positive,negative,positive,True,False -driver had a bluetooth speaker and played gospel nice,driver_behavior,positive,2,english,driver had a bluetooth speaker and played gospel nice [SEP] driver_behavior,positive,negative,positive,True,False -pricing for yango economy is fair,pricing,positive,2,english,pricing for yango economy is fair [SEP] pricing,positive,negative,positive,True,False -app interface is intuitive most of the time,app_performance,positive,2,english,app interface is intuitive most of the time [SEP] app_performance,positive,negative,positive,True,False -booking system worked fine today im happy,booking,positive,2,english,booking system worked fine today im happy [SEP] booking,positive,negative,positive,True,False -the ride was meh nothing terrible nothing great,ride_quality,neutral,1,english,the ride was meh nothing terrible nothing great [SEP] ride_quality,neutral,negative,neutral,True,False -waiting wasnt too bad maybe 8 mins,waiting_time,positive,2,english,waiting wasnt too bad maybe 8 mins [SEP] waiting_time,neutral,negative,positive,False,False -customer service finally picked up after 45 min on hold,customer_support,neutral,1,english,customer service finally picked up after 45 min on hold [SEP] customer_support,negative,negative,neutral,False,False -safe trip last night driver was very alert,safety,positive,2,english,safe trip last night driver was very alert [SEP] safety,positive,negative,positive,True,False -ride was clean fresh smelling for once,ride_quality,positive,2,english,ride was clean fresh smelling for once [SEP] ride_quality,positive,negative,positive,True,False -payment via cash is the only thing working for me now,payment,neutral,1,english,payment via cash is the only thing working for me now [SEP] payment,positive,negative,neutral,False,False -that driver yesterday from manda hill bless him,driver_behavior,positive,2,english,that driver yesterday from manda hill bless him [SEP] driver_behavior,negative,negative,positive,False,False -the ride was uneventful which is a good thing,ride_quality,positive,2,english,the ride was uneventful which is a good thing [SEP] ride_quality,positive,negative,positive,True,False -prices are reasonable for short distances within town,pricing,positive,2,english,prices are reasonable for short distances within town [SEP] pricing,positive,negative,positive,True,False -waiting only 4 mins from chilenje to longacres impressive,waiting_time,positive,2,english,waiting only 4 mins from chilenje to longacres impressive [SEP] waiting_time,positive,negative,positive,True,False -payment yacitika fast naumfwa happy,payment,positive,2,nyanja_cinyanja,payment yacitika fast naumfwa happy [SEP] payment,positive,negative,positive,True,False -my driver was so quiet i thought he was upset lol,driver_behavior,neutral,1,english,my driver was so quiet i thought he was upset lol [SEP] driver_behavior,negative,negative,neutral,False,False -app ya yango imodzi yokha imagwira ntchito bwino,app_performance,positive,2,nyanja_cinyanja,app ya yango imodzi yokha imagwira ntchito bwino [SEP] app_performance,positive,negative,positive,True,False -booking iyikulu was easy from kalingalinga,booking,positive,2,bemba_cibemba,booking iyikulu was easy from kalingalinga [SEP] booking,positive,negative,positive,True,False -the ride was a whole experience driver was telling stories,ride_quality,positive,2,english,the ride was a whole experience driver was telling stories [SEP] ride_quality,positive,negative,positive,True,False -customer care lady was understanding got my refund,customer_support,positive,2,english,customer care lady was understanding got my refund [SEP] customer_support,positive,negative,positive,True,False -safety yakwe yali decent i made it home,safety,positive,2,nyanja_cinyanja,safety yakwe yali decent i made it home [SEP] safety,positive,negative,positive,True,False +the ride was honestly fine im not gonna lie,ride_quality,positive,2,english,the ride was honestly fine im not gonna lie [SEP] ride_quality,positive,neutral,positive,True,False +the ride was meh nothing terrible nothing great,ride_quality,neutral,1,english,the ride was meh nothing terrible nothing great [SEP] ride_quality,negative,negative,neutral,False,False +waiting wasnt too bad maybe 8 mins,waiting_time,positive,2,english,waiting wasnt too bad maybe 8 mins [SEP] waiting_time,negative,negative,positive,False,False +customer service finally picked up after 45 min on hold,customer_support,neutral,1,english,customer service finally picked up after 45 min on hold [SEP] customer_support,positive,negative,neutral,False,False +booking from ndola is hit and miss honestly,booking,negative,0,english,booking from ndola is hit and miss honestly [SEP] booking,neutral,neutral,negative,False,False +payment via cash is the only thing working for me now,payment,neutral,1,english,payment via cash is the only thing working for me now [SEP] payment,positive,positive,neutral,False,False +that driver yesterday from manda hill bless him,driver_behavior,positive,2,english,that driver yesterday from manda hill bless him [SEP] driver_behavior,positive,negative,positive,True,False +customer support agent was condescending honestly,customer_support,negative,0,english,customer support agent was condescending honestly [SEP] customer_support,positive,positive,negative,False,False +my driver was so quiet i thought he was upset lol,driver_behavior,neutral,1,english,my driver was so quiet i thought he was upset lol [SEP] driver_behavior,positive,negative,neutral,False,False +the ride was a whole experience driver was telling stories,ride_quality,positive,2,english,the ride was a whole experience driver was telling stories [SEP] ride_quality,negative,negative,positive,False,False the ride was bumpy thanks to the roads not the driver,ride_quality,neutral,1,english,the ride was bumpy thanks to the roads not the driver [SEP] ride_quality,negative,negative,neutral,False,False waited like 20 mins seemed normal these days,waiting_time,neutral,1,english,waited like 20 mins seemed normal these days [SEP] waiting_time,negative,negative,neutral,False,False -prices to lilayi from town fair tbh,pricing,positive,2,english,prices to lilayi from town fair tbh [SEP] pricing,negative,negative,positive,False,False -booking went through in 2 seconds love that,booking,positive,2,english,booking went through in 2 seconds love that [SEP] booking,positive,negative,positive,True,False -i always check safety features before riding important,safety,positive,2,english,i always check safety features before riding important [SEP] safety,positive,negative,positive,True,False -the ride was fast and reached on time decent,ride_quality,positive,2,english,the ride was fast and reached on time decent [SEP] ride_quality,positive,negative,positive,True,False -this driver was so kind opened the door for me,driver_behavior,positive,2,english,this driver was so kind opened the door for me [SEP] driver_behavior,positive,negative,positive,True,False -customer support twitter handle is more responsive than calls,customer_support,positive,2,english,customer support twitter handle is more responsive than calls [SEP] customer_support,negative,negative,positive,False,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -ride yali smooth ka mwana ali pa back seat,ride_quality,positive,2,nyanja_cinyanja,ride yali smooth ka mwana ali pa back seat [SEP] ride_quality,positive,negative,positive,True,False -waiting wasnt bad about 6 minutes,waiting_time,positive,2,english,waiting wasnt bad about 6 minutes [SEP] waiting_time,neutral,negative,positive,False,False -the driver was so polite called me ma'am everytime,driver_behavior,positive,2,english,the driver was so polite called me ma'am everytime [SEP] driver_behavior,positive,negative,positive,True,False -app is fine when it works which is rarely,app_performance,neutral,1,english,app is fine when it works which is rarely [SEP] app_performance,neutral,negative,neutral,True,False +waiting wasnt bad about 6 minutes,waiting_time,positive,2,english,waiting wasnt bad about 6 minutes [SEP] waiting_time,neutral,neutral,positive,False,False booking is straight forward no complaints,booking,positive,2,english,booking is straight forward no complaints [SEP] booking,negative,negative,positive,False,False never had safety issues with yango touch wood,safety,positive,2,english,never had safety issues with yango touch wood [SEP] safety,negative,negative,positive,False,False -waiting yacitika fast tonight 5 mins basi,waiting_time,positive,2,nyanja_cinyanja,waiting yacitika fast tonight 5 mins basi [SEP] waiting_time,positive,negative,positive,True,False -this morning my driver was the chillest guy ever,driver_behavior,positive,2,english,this morning my driver was the chillest guy ever [SEP] driver_behavior,positive,negative,positive,True,False -customer care was actually attentive today wow,customer_support,positive,2,english,customer care was actually attentive today wow [SEP] customer_support,positive,negative,positive,True,False -safety check feature should be mandatory imo,safety,positive,2,english,safety check feature should be mandatory imo [SEP] safety,neutral,negative,positive,False,False -ride was fast and cheap two birds one stone,ride_quality,positive,2,english,ride was fast and cheap two birds one stone [SEP] ride_quality,positive,negative,positive,True,False -naumfwa proud uyu driver mwina alefuna kufika in time 🙌,driver_behavior,positive,2,bemba_cibemba,naumfwa proud uyu driver mwina alefuna kufika in time 🙌 [SEP] driver_behavior,positive,negative,positive,True,False -pricing yakwe yango yali decent on weekends,pricing,positive,2,nyanja_cinyanja,pricing yakwe yango yali decent on weekends [SEP] pricing,positive,negative,positive,True,False +payment is the biggest issue with yango currently,payment,negative,0,english,payment is the biggest issue with yango currently [SEP] payment,positive,positive,negative,False,False +safety check feature should be mandatory imo,safety,positive,2,english,safety check feature should be mandatory imo [SEP] safety,negative,neutral,positive,False,False app yali slow lakini iyo yacita work eventually,app_performance,neutral,1,nyanja_cinyanja,app yali slow lakini iyo yacita work eventually [SEP] app_performance,negative,negative,neutral,False,False -customer care twitter team faster than call center fr,customer_support,positive,2,english,customer care twitter team faster than call center fr [SEP] customer_support,positive,negative,positive,True,False -booking yakwe yali fine no drama,booking,positive,2,nyanja_cinyanja,booking yakwe yali fine no drama [SEP] booking,positive,negative,positive,True,False -safety wise yango is better than buses honestly,safety,positive,2,english,safety wise yango is better than buses honestly [SEP] safety,positive,negative,positive,True,False -ride yacitika smooth tonight im not even tired,ride_quality,positive,2,nyanja_cinyanja,ride yacitika smooth tonight im not even tired [SEP] ride_quality,positive,negative,positive,True,False -driver alefika in time pa first try ee,driver_behavior,positive,2,bemba_cibemba,driver alefika in time pa first try ee [SEP] driver_behavior,positive,negative,positive,True,False -booking yakaba easy lelo from kalulushi,booking,positive,2,bemba_cibemba,booking yakaba easy lelo from kalulushi [SEP] booking,positive,negative,positive,True,False -safety yacitika great pa drive yandi,safety,positive,2,bemba_cibemba,safety yacitika great pa drive yandi [SEP] safety,positive,negative,positive,True,False -ride yali bwino sana driver was professional,ride_quality,positive,2,bemba_cibemba,ride yali bwino sana driver was professional [SEP] ride_quality,positive,negative,positive,True,False -waiting yakwe yali long but anyway,waiting_time,neutral,1,bemba_cibemba,waiting yakwe yali long but anyway [SEP] waiting_time,neutral,negative,neutral,True,False -payment iyo yacita work just airtel money,payment,positive,2,bemba_cibemba,payment iyo yacita work just airtel money [SEP] payment,neutral,negative,positive,False,False -my driver was the sweetest old man bless him,driver_behavior,positive,2,english,my driver was the sweetest old man bless him [SEP] driver_behavior,positive,negative,positive,True,False -app is decent i wont lie just needs polish,app_performance,neutral,1,english,app is decent i wont lie just needs polish [SEP] app_performance,neutral,negative,neutral,True,False -safety has been okay no incidents so far,safety,positive,2,english,safety has been okay no incidents so far [SEP] safety,neutral,negative,positive,False,False -the ride was relaxing nice to switch off,ride_quality,positive,2,english,the ride was relaxing nice to switch off [SEP] ride_quality,positive,negative,positive,True,False -waiting times in chilenje are surprisingly short,waiting_time,positive,2,english,waiting times in chilenje are surprisingly short [SEP] waiting_time,positive,negative,positive,True,False -the customer support lady was the kindest 🥺,customer_support,positive,2,english,the customer support lady was the kindest 🥺 [SEP] customer_support,positive,negative,positive,True,False -safety meh sometimes good sometimes scary,safety,neutral,1,english,safety meh sometimes good sometimes scary [SEP] safety,neutral,negative,neutral,True,False -the ride was alright managed to nap a bit,ride_quality,positive,2,english,the ride was alright managed to nap a bit [SEP] ride_quality,negative,negative,positive,False,False -waited only 2 minutes blessed day,waiting_time,positive,2,english,waited only 2 minutes blessed day [SEP] waiting_time,positive,negative,positive,True,False -booking yangu yali smooth pa first attempt 👌,booking,positive,2,lusaka_slang,booking yangu yali smooth pa first attempt 👌 [SEP] booking,positive,negative,positive,True,False -safety wise the panic button is a nice touch,safety,positive,2,english,safety wise the panic button is a nice touch [SEP] safety,positive,negative,positive,True,False -the ride was honestly fine im just tired,ride_quality,neutral,1,english,the ride was honestly fine im just tired [SEP] ride_quality,positive,negative,neutral,False,False -payment success after 3 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment success after 3 attempts kanshi [SEP] payment,neutral,negative,neutral,True,False -that driver had great taste in music nice trip,driver_behavior,positive,2,english,that driver had great taste in music nice trip [SEP] driver_behavior,positive,negative,positive,True,False -prices to garden compound are usually reasonable,pricing,positive,2,english,prices to garden compound are usually reasonable [SEP] pricing,positive,negative,positive,True,False -the ride was peaceful clean car too,ride_quality,positive,2,english,the ride was peaceful clean car too [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money worked first try happy,payment,positive,2,english,payment via airtel money worked first try happy [SEP] payment,positive,negative,positive,True,False -the driver was vibing to amapiano i couldnt help dancing,driver_behavior,positive,2,english,the driver was vibing to amapiano i couldnt help dancing [SEP] driver_behavior,negative,negative,positive,False,False -app is the most reliable feature when working,app_performance,positive,2,english,app is the most reliable feature when working [SEP] app_performance,positive,negative,positive,True,False -booking failed but eventually got a driver i guess,booking,neutral,1,english,booking failed but eventually got a driver i guess [SEP] booking,neutral,negative,neutral,True,False -the ride was meh but i got there,ride_quality,neutral,1,english,the ride was meh but i got there [SEP] ride_quality,neutral,negative,neutral,True,False -driver was so chatty in a good way made the trip fun,driver_behavior,positive,2,english,driver was so chatty in a good way made the trip fun [SEP] driver_behavior,positive,negative,positive,True,False +payment iyo yacita work just airtel money,payment,positive,2,bemba_cibemba,payment iyo yacita work just airtel money [SEP] payment,positive,negative,positive,True,False +pricing depends on weather smh greedy,pricing,negative,0,english,pricing depends on weather smh greedy [SEP] pricing,neutral,positive,negative,False,False +customer care line should be 24/7 honestly,customer_support,negative,0,english,customer care line should be 24/7 honestly [SEP] customer_support,positive,neutral,negative,False,False +safety has been okay no incidents so far,safety,positive,2,english,safety has been okay no incidents so far [SEP] safety,neutral,neutral,positive,False,False +safety meh sometimes good sometimes scary,safety,neutral,1,english,safety meh sometimes good sometimes scary [SEP] safety,positive,negative,neutral,False,False +the ride was alright managed to nap a bit,ride_quality,positive,2,english,the ride was alright managed to nap a bit [SEP] ride_quality,negative,neutral,positive,False,False +the ride was honestly fine im just tired,ride_quality,neutral,1,english,the ride was honestly fine im just tired [SEP] ride_quality,positive,positive,neutral,False,False +waiting yacita test patience yandi today,waiting_time,negative,0,nyanja_cinyanja,waiting yacita test patience yandi today [SEP] waiting_time,negative,positive,negative,True,False +payment success after 3 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment success after 3 attempts kanshi [SEP] payment,negative,negative,neutral,False,False +safety wise i carry pepper spray just in case,safety,negative,0,english,safety wise i carry pepper spray just in case [SEP] safety,positive,positive,negative,False,False +the driver was vibing to amapiano i couldnt help dancing,driver_behavior,positive,2,english,the driver was vibing to amapiano i couldnt help dancing [SEP] driver_behavior,negative,neutral,positive,False,False +pricing yakwe yango ifwaya kuba honest naffuko,pricing,negative,0,bemba_cibemba,pricing yakwe yango ifwaya kuba honest naffuko [SEP] pricing,positive,positive,negative,False,False +customer support agent hung up on me literally,customer_support,negative,0,english,customer support agent hung up on me literally [SEP] customer_support,positive,positive,negative,False,False +safety standards should be improved on driver vetting,safety,negative,0,english,safety standards should be improved on driver vetting [SEP] safety,positive,positive,negative,False,False prices have been stable lately appreciate it,pricing,positive,2,english,prices have been stable lately appreciate it [SEP] pricing,positive,negative,positive,True,False -app works fine on android not on iphone weird,app_performance,neutral,1,english,app works fine on android not on iphone weird [SEP] app_performance,positive,negative,neutral,False,False -customer care actually called me back today wow,customer_support,positive,2,english,customer care actually called me back today wow [SEP] customer_support,positive,negative,positive,True,False -safety is acceptable for daytime trips,safety,positive,2,english,safety is acceptable for daytime trips [SEP] safety,neutral,negative,positive,False,False -waiting time decent considering the traffic in town,waiting_time,positive,2,english,waiting time decent considering the traffic in town [SEP] waiting_time,positive,negative,positive,True,False +app works fine on android not on iphone weird,app_performance,neutral,1,english,app works fine on android not on iphone weird [SEP] app_performance,positive,positive,neutral,False,False driver tonight was the type to chat about politics yikes,driver_behavior,neutral,1,english,driver tonight was the type to chat about politics yikes [SEP] driver_behavior,negative,negative,neutral,False,False -pricing for arcades area is usually fair,pricing,positive,2,english,pricing for arcades area is usually fair [SEP] pricing,positive,negative,positive,True,False -booking yacita work pa second try fye,booking,neutral,1,nyanja_cinyanja,booking yacita work pa second try fye [SEP] booking,neutral,negative,neutral,True,False -safety wise yango wins compared to others,safety,positive,2,english,safety wise yango wins compared to others [SEP] safety,positive,negative,positive,True,False -the ride was acceptable for the price paid,ride_quality,neutral,1,english,the ride was acceptable for the price paid [SEP] ride_quality,negative,negative,neutral,False,False -waited 12 mins on cha cha cha road avg,waiting_time,neutral,1,english,waited 12 mins on cha cha cha road avg [SEP] waiting_time,negative,negative,neutral,False,False -my driver was so attentive even waited for me at the bank,driver_behavior,positive,2,english,my driver was so attentive even waited for me at the bank [SEP] driver_behavior,negative,negative,positive,False,False -booking through the app is mostly seamless tbh,booking,positive,2,english,booking through the app is mostly seamless tbh [SEP] booking,positive,negative,positive,True,False -the ride was actually quite enjoyable tonight,ride_quality,positive,2,english,the ride was actually quite enjoyable tonight [SEP] ride_quality,positive,negative,positive,True,False -payment via cash is the only reliable option now,payment,neutral,1,english,payment via cash is the only reliable option now [SEP] payment,positive,negative,neutral,False,False -customer care responded eventually thanks 🙏,customer_support,positive,2,english,customer care responded eventually thanks 🙏 [SEP] customer_support,positive,negative,positive,True,False -booking was smooth from emmasdale tonight,booking,positive,2,english,booking was smooth from emmasdale tonight [SEP] booking,positive,negative,positive,True,False -safety wise i appreciate the driver photo verification,safety,positive,2,english,safety wise i appreciate the driver photo verification [SEP] safety,positive,negative,positive,True,False -waiting in roma area is hit or miss,waiting_time,neutral,1,english,waiting in roma area is hit or miss [SEP] waiting_time,neutral,negative,neutral,True,False -driver was a star tonight A+ behavior,driver_behavior,positive,2,english,driver was a star tonight A+ behavior [SEP] driver_behavior,positive,negative,positive,True,False -the customer support agent solved my issue in 5 mins,customer_support,positive,2,english,the customer support agent solved my issue in 5 mins [SEP] customer_support,positive,negative,positive,True,False -booking interface is fine just needs faster confirmation,booking,positive,2,english,booking interface is fine just needs faster confirmation [SEP] booking,neutral,negative,positive,False,False -safety wise driver was sober and alert tonight,safety,positive,2,english,safety wise driver was sober and alert tonight [SEP] safety,positive,negative,positive,True,False +customer support please get serious,customer_support,negative,0,english,customer support please get serious [SEP] customer_support,negative,neutral,negative,True,False +booking yacita work pa second try fye,booking,neutral,1,nyanja_cinyanja,booking yacita work pa second try fye [SEP] booking,positive,positive,neutral,False,False +waited 12 mins on cha cha cha road avg,waiting_time,neutral,1,english,waited 12 mins on cha cha cha road avg [SEP] waiting_time,positive,negative,neutral,False,False +payment via cash is the only reliable option now,payment,neutral,1,english,payment via cash is the only reliable option now [SEP] payment,positive,positive,neutral,False,False +booking interface is fine just needs faster confirmation,booking,positive,2,english,booking interface is fine just needs faster confirmation [SEP] booking,negative,neutral,positive,False,False the ride was sigh just got me home,ride_quality,neutral,1,english,the ride was sigh just got me home [SEP] ride_quality,negative,negative,neutral,False,False -waited 8 mins on independence ave reasonable,waiting_time,positive,2,english,waited 8 mins on independence ave reasonable [SEP] waiting_time,positive,negative,positive,True,False -driver was a vibe i wish all drivers were like him,driver_behavior,positive,2,english,driver was a vibe i wish all drivers were like him [SEP] driver_behavior,positive,negative,positive,True,False -customer support solved my refund issue finally,customer_support,positive,2,english,customer support solved my refund issue finally [SEP] customer_support,positive,negative,positive,True,False -booking ku roma area yali smooth ulo,booking,positive,2,nyanja_cinyanja,booking ku roma area yali smooth ulo [SEP] booking,positive,negative,positive,True,False -safety wise i give them a 6/10 honestly,safety,neutral,1,english,safety wise i give them a 6/10 honestly [SEP] safety,positive,negative,neutral,False,False -the ride was a 7/10 not bad,ride_quality,positive,2,english,the ride was a 7/10 not bad [SEP] ride_quality,neutral,negative,positive,False,False +app updated again and broke notifications great,app_performance,negative,0,english,app updated again and broke notifications great [SEP] app_performance,positive,positive,negative,False,False +safety wise i give them a 6/10 honestly,safety,neutral,1,english,safety wise i give them a 6/10 honestly [SEP] safety,positive,positive,neutral,False,False +the ride was a 7/10 not bad,ride_quality,positive,2,english,the ride was a 7/10 not bad [SEP] ride_quality,negative,negative,positive,False,False payment yacita success fr just need consistency,payment,positive,2,nyanja_cinyanja,payment yacita success fr just need consistency [SEP] payment,negative,negative,positive,False,False -yango fares ku CBD are normal okay,pricing,neutral,1,english,yango fares ku CBD are normal okay [SEP] pricing,neutral,negative,neutral,True,False -the ride was wholesome driver was a sweet auntie,ride_quality,positive,2,english,the ride was wholesome driver was a sweet auntie [SEP] ride_quality,positive,negative,positive,True,False -waited about 5 mins not bad,waiting_time,positive,2,english,waited about 5 mins not bad [SEP] waiting_time,neutral,negative,positive,False,False -driver akafuna kuti aende fast as i was nearly late,driver_behavior,positive,2,nyanja_cinyanja,driver akafuna kuti aende fast as i was nearly late [SEP] driver_behavior,positive,negative,positive,True,False -app is great when network is also great rare combo,app_performance,neutral,1,english,app is great when network is also great rare combo [SEP] app_performance,positive,negative,neutral,False,False -customer care has gotten better since last year actually,customer_support,positive,2,english,customer care has gotten better since last year actually [SEP] customer_support,positive,negative,positive,True,False -the ride from town to chamba valley was so smooth,ride_quality,positive,2,english,the ride from town to chamba valley was so smooth [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins on a sunday quite good,waiting_time,positive,2,english,waited 6 mins on a sunday quite good [SEP] waiting_time,positive,negative,positive,True,False -payment success no issues this week,payment,positive,2,english,payment success no issues this week [SEP] payment,positive,negative,positive,True,False -driver was respectful but the trip itself was uncomfortable,driver_behavior,positive,2,english,driver was respectful but the trip itself was uncomfortable [SEP] driver_behavior,neutral,negative,positive,False,False -customer support yakwe yango is improving slowly,customer_support,positive,2,nyanja_cinyanja,customer support yakwe yango is improving slowly [SEP] customer_support,positive,negative,positive,True,False -booking yakwe is okay just needs less surge,booking,neutral,1,english,booking yakwe is okay just needs less surge [SEP] booking,negative,negative,neutral,False,False -safety wise driver checked my seatbelt nice touch,safety,positive,2,english,safety wise driver checked my seatbelt nice touch [SEP] safety,positive,negative,positive,True,False -the ride was decent for the route honestly,ride_quality,positive,2,english,the ride was decent for the route honestly [SEP] ride_quality,positive,negative,positive,True,False -customer care responded within hours impressed honestly,customer_support,positive,2,english,customer care responded within hours impressed honestly [SEP] customer_support,positive,negative,positive,True,False -booking from arcades was instant tonight,booking,positive,2,english,booking from arcades was instant tonight [SEP] booking,positive,negative,positive,True,False -safety yangu yali fine got home safely,safety,positive,2,nyanja_cinyanja,safety yangu yali fine got home safely [SEP] safety,positive,negative,positive,True,False -the ride was sweet and peaceful no honking either,ride_quality,positive,2,english,the ride was sweet and peaceful no honking either [SEP] ride_quality,positive,negative,positive,True,False -waited only 3 mins lucky tonight,waiting_time,positive,2,english,waited only 3 mins lucky tonight [SEP] waiting_time,positive,negative,positive,True,False -driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,neutral,negative,positive,False,False +waited about 5 mins not bad,waiting_time,positive,2,english,waited about 5 mins not bad [SEP] waiting_time,negative,negative,positive,False,False +payment integration is the weakest link of this app,payment,negative,0,english,payment integration is the weakest link of this app [SEP] payment,positive,positive,negative,False,False +driver akafuna kuti aende fast as i was nearly late,driver_behavior,positive,2,nyanja_cinyanja,driver akafuna kuti aende fast as i was nearly late [SEP] driver_behavior,negative,negative,positive,False,False +app is great when network is also great rare combo,app_performance,neutral,1,english,app is great when network is also great rare combo [SEP] app_performance,positive,positive,neutral,False,False +safety standards need urgent improvement,safety,negative,0,english,safety standards need urgent improvement [SEP] safety,negative,positive,negative,True,False +payment success no issues this week,payment,positive,2,english,payment success no issues this week [SEP] payment,negative,negative,positive,False,False +driver was respectful but the trip itself was uncomfortable,driver_behavior,positive,2,english,driver was respectful but the trip itself was uncomfortable [SEP] driver_behavior,positive,neutral,positive,True,False +driver was respectful but the trip itself was uncomfortable,ride_quality,negative,0,english,driver was respectful but the trip itself was uncomfortable [SEP] ride_quality,positive,neutral,negative,False,False +customer support yakwe yango is improving slowly,customer_support,positive,2,nyanja_cinyanja,customer support yakwe yango is improving slowly [SEP] customer_support,negative,negative,positive,False,False +payment app needs to support kazang or zazu more options,payment,negative,0,english,payment app needs to support kazang or zazu more options [SEP] payment,negative,neutral,negative,True,False +that driver tonight was honestly the rudest ive met,driver_behavior,negative,0,english,that driver tonight was honestly the rudest ive met [SEP] driver_behavior,positive,neutral,negative,False,False +payment failed and i had to pay cash kanshi 😩,payment,negative,0,nyanja_cinyanja,payment failed and i had to pay cash kanshi 😩 [SEP] payment,negative,neutral,negative,True,False +driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,positive,neutral,positive,True,False app yangu ya yango imodzi imene ikutha kugwira,app_performance,positive,2,nyanja_cinyanja,app yangu ya yango imodzi imene ikutha kugwira [SEP] app_performance,negative,negative,positive,False,False -customer service team has improved compared to 2024,customer_support,positive,2,english,customer service team has improved compared to 2024 [SEP] customer_support,positive,negative,positive,True,False -safety wise share trip feature is appreciated,safety,positive,2,english,safety wise share trip feature is appreciated [SEP] safety,positive,negative,positive,True,False waited 10 mins seems normal these days,waiting_time,neutral,1,english,waited 10 mins seems normal these days [SEP] waiting_time,neutral,negative,neutral,True,False -payment via airtel was instant first time in months,payment,positive,2,english,payment via airtel was instant first time in months [SEP] payment,positive,negative,positive,True,False app rarely crashes for me honestly,app_performance,positive,2,english,app rarely crashes for me honestly [SEP] app_performance,negative,negative,positive,False,False -safety wise yango is doing alright,safety,positive,2,english,safety wise yango is doing alright [SEP] safety,positive,negative,positive,True,False -the ride was sleepy in a good way calm driver,ride_quality,positive,2,english,the ride was sleepy in a good way calm driver [SEP] ride_quality,positive,negative,positive,True,False -my driver knew every shortcut in lusaka legend,driver_behavior,positive,2,english,my driver knew every shortcut in lusaka legend [SEP] driver_behavior,positive,negative,positive,True,False +customer support agent was sarcastic to me how,customer_support,negative,0,english,customer support agent was sarcastic to me how [SEP] customer_support,positive,positive,negative,False,False +waited a solid 30 minutes today,waiting_time,negative,0,english,waited a solid 30 minutes today [SEP] waiting_time,positive,positive,negative,False,False prices have stabilized after that increase scare,pricing,positive,2,english,prices have stabilized after that increase scare [SEP] pricing,negative,negative,positive,False,False -app updated yesterday and works smoother now,app_performance,positive,2,english,app updated yesterday and works smoother now [SEP] app_performance,positive,negative,positive,True,False -customer care got better i wont lie,customer_support,positive,2,english,customer care got better i wont lie [SEP] customer_support,negative,negative,positive,False,False -the ride was honestly chefs kiss tonight,ride_quality,positive,2,english,the ride was honestly chefs kiss tonight [SEP] ride_quality,positive,negative,positive,True,False -pricing for short distance trips is fair,pricing,positive,2,english,pricing for short distance trips is fair [SEP] pricing,positive,negative,positive,True,False -app is functional just not impressive,app_performance,neutral,1,english,app is functional just not impressive [SEP] app_performance,positive,negative,neutral,False,False -customer service team finally heard my plea,customer_support,positive,2,english,customer service team finally heard my plea [SEP] customer_support,positive,negative,positive,True,False -safety standards on yango are improving slowly,safety,positive,2,english,safety standards on yango are improving slowly [SEP] safety,positive,negative,positive,True,False -waiting yali under 5 mins from town center,waiting_time,positive,2,nyanja_cinyanja,waiting yali under 5 mins from town center [SEP] waiting_time,positive,negative,positive,True,False -my driver was a vibe shoutout to bro,driver_behavior,positive,2,english,my driver was a vibe shoutout to bro [SEP] driver_behavior,positive,negative,positive,True,False -prices to lusaka west are reasonable,pricing,positive,2,english,prices to lusaka west are reasonable [SEP] pricing,positive,negative,positive,True,False -app is just okay nothing exceptional,app_performance,neutral,1,english,app is just okay nothing exceptional [SEP] app_performance,neutral,negative,neutral,True,False -booking yacita work easily this morning,booking,positive,2,nyanja_cinyanja,booking yacita work easily this morning [SEP] booking,positive,negative,positive,True,False -the ride yali long but at least bwino,ride_quality,positive,2,nyanja_cinyanja,the ride yali long but at least bwino [SEP] ride_quality,positive,negative,positive,True,False -payment via momo failed but airtel worked,payment,neutral,1,english,payment via momo failed but airtel worked [SEP] payment,neutral,negative,neutral,True,False -driver tonight was so chill loved it,driver_behavior,positive,2,english,driver tonight was so chill loved it [SEP] driver_behavior,positive,negative,positive,True,False -customer care messaged me back within 10 min appreciated,customer_support,positive,2,english,customer care messaged me back within 10 min appreciated [SEP] customer_support,positive,negative,positive,True,False -booking flow seems to be improving keep at it,booking,positive,2,english,booking flow seems to be improving keep at it [SEP] booking,negative,negative,positive,False,False -safety wise i feel okay during day not at night,safety,neutral,1,english,safety wise i feel okay during day not at night [SEP] safety,neutral,negative,neutral,True,False -the ride was wholesome the driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome the driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 9 mins acceptable,waiting_time,positive,2,english,waited 9 mins acceptable [SEP] waiting_time,neutral,negative,positive,False,False -prices in chazanga are reasonable enough,pricing,positive,2,english,prices in chazanga are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app yali smooth without any glitch ulo,app_performance,positive,2,nyanja_cinyanja,app yali smooth without any glitch ulo [SEP] app_performance,positive,negative,positive,True,False -safety yali okay i think,safety,neutral,1,nyanja_cinyanja,safety yali okay i think [SEP] safety,neutral,negative,neutral,True,False -the ride was decent tonight i wont lie,ride_quality,positive,2,english,the ride was decent tonight i wont lie [SEP] ride_quality,positive,negative,positive,True,False -payment success yangu yali instant via airtel,payment,positive,2,nyanja_cinyanja,payment success yangu yali instant via airtel [SEP] payment,positive,negative,positive,True,False +customer care got better i wont lie,customer_support,positive,2,english,customer care got better i wont lie [SEP] customer_support,negative,neutral,positive,False,False +app is functional just not impressive,app_performance,neutral,1,english,app is functional just not impressive [SEP] app_performance,positive,positive,neutral,False,False +my driver was a vibe shoutout to bro,driver_behavior,positive,2,english,my driver was a vibe shoutout to bro [SEP] driver_behavior,negative,negative,positive,False,False +never feeling safe with that driver again,safety,negative,0,english,never feeling safe with that driver again [SEP] safety,positive,positive,negative,False,False +waited 9 mins acceptable,waiting_time,positive,2,english,waited 9 mins acceptable [SEP] waiting_time,neutral,neutral,positive,False,False +customer service yango bro fix it,customer_support,negative,0,lusaka_slang,customer service yango bro fix it [SEP] customer_support,positive,positive,negative,False,False driver was just being a driver no extra effort,driver_behavior,neutral,1,english,driver was just being a driver no extra effort [SEP] driver_behavior,negative,negative,neutral,False,False -safe trip after work as expected,safety,positive,2,english,safe trip after work as expected [SEP] safety,positive,negative,positive,True,False the ride was hella long because of traffic not yangos fault,ride_quality,neutral,1,english,the ride was hella long because of traffic not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False waited 12 mins on lumumba road,waiting_time,neutral,1,english,waited 12 mins on lumumba road [SEP] waiting_time,negative,negative,neutral,False,False -prices on weekday mornings are usually decent,pricing,positive,2,english,prices on weekday mornings are usually decent [SEP] pricing,positive,negative,positive,True,False customer care isnt as bad as people say tbh,customer_support,positive,2,english,customer care isnt as bad as people say tbh [SEP] customer_support,negative,negative,positive,False,False -booking was simple short trip easy peasy,booking,positive,2,english,booking was simple short trip easy peasy [SEP] booking,positive,negative,positive,True,False -safety wise im content with yangos features,safety,positive,2,english,safety wise im content with yangos features [SEP] safety,positive,negative,positive,True,False -the ride was so so honestly,ride_quality,neutral,1,english,the ride was so so honestly [SEP] ride_quality,positive,negative,neutral,False,False -payment yacita work pa first try kabili,payment,positive,2,bemba_cibemba,payment yacita work pa first try kabili [SEP] payment,neutral,negative,positive,False,False -driver was so respectful gave me water bottle 👀,driver_behavior,positive,2,english,driver was so respectful gave me water bottle 👀 [SEP] driver_behavior,positive,negative,positive,True,False -pricing for ridge way fares are stable,pricing,positive,2,english,pricing for ridge way fares are stable [SEP] pricing,neutral,negative,positive,False,False -the ride was fine i guess i reached on time,ride_quality,neutral,1,english,the ride was fine i guess i reached on time [SEP] ride_quality,positive,negative,neutral,False,False -waited only 4 minutes great,waiting_time,positive,2,english,waited only 4 minutes great [SEP] waiting_time,positive,negative,positive,True,False -payment integration with banks would help honestly,payment,neutral,1,english,payment integration with banks would help honestly [SEP] payment,positive,negative,neutral,False,False -driver tonight wasnt the best wasnt the worst,driver_behavior,neutral,1,english,driver tonight wasnt the best wasnt the worst [SEP] driver_behavior,neutral,negative,neutral,True,False -app is decent works for me on android,app_performance,positive,2,english,app is decent works for me on android [SEP] app_performance,positive,negative,positive,True,False -customer support handled my issue professionally today,customer_support,positive,2,english,customer support handled my issue professionally today [SEP] customer_support,positive,negative,positive,True,False -safety wise im a yango advocate honestly,safety,positive,2,english,safety wise im a yango advocate honestly [SEP] safety,positive,negative,positive,True,False -the ride was forgettable mid,ride_quality,neutral,1,english,the ride was forgettable mid [SEP] ride_quality,positive,negative,neutral,False,False -waited 11 mins on a friday evening which is okay,waiting_time,neutral,1,english,waited 11 mins on a friday evening which is okay [SEP] waiting_time,neutral,negative,neutral,True,False -payment via momo finally working this week,payment,positive,2,english,payment via momo finally working this week [SEP] payment,positive,negative,positive,True,False -driver yangu yali quiet didnt talk and i loved it,driver_behavior,positive,2,nyanja_cinyanja,driver yangu yali quiet didnt talk and i loved it [SEP] driver_behavior,negative,negative,positive,False,False -pricing ku chibombo is decent considering distance,pricing,positive,2,english,pricing ku chibombo is decent considering distance [SEP] pricing,positive,negative,positive,True,False -customer care really stepped up this month,customer_support,positive,2,english,customer care really stepped up this month [SEP] customer_support,negative,negative,positive,False,False -booking yali smooth pa first try this morning,booking,positive,2,nyanja_cinyanja,booking yali smooth pa first try this morning [SEP] booking,positive,negative,positive,True,False -safety wise im content with the share trip feature,safety,positive,2,english,safety wise im content with the share trip feature [SEP] safety,positive,negative,positive,True,False -the ride was a 5/10 average at best,ride_quality,neutral,1,english,the ride was a 5/10 average at best [SEP] ride_quality,neutral,negative,neutral,True,False -my driver was the friendliest i wish all were like that,driver_behavior,positive,2,english,my driver was the friendliest i wish all were like that [SEP] driver_behavior,positive,negative,positive,True,False -customer care responded with empathy thanks,customer_support,positive,2,english,customer care responded with empathy thanks [SEP] customer_support,positive,negative,positive,True,False +the ride was so so honestly,ride_quality,neutral,1,english,the ride was so so honestly [SEP] ride_quality,positive,positive,neutral,False,False +payment yacita work pa first try kabili,payment,positive,2,bemba_cibemba,payment yacita work pa first try kabili [SEP] payment,negative,neutral,positive,False,False +pricing for ridge way fares are stable,pricing,positive,2,english,pricing for ridge way fares are stable [SEP] pricing,positive,neutral,positive,True,False +safety wise yango must do background checks more strictly,safety,negative,0,english,safety wise yango must do background checks more strictly [SEP] safety,negative,positive,negative,True,False +the ride was fine i guess i reached on time,ride_quality,neutral,1,english,the ride was fine i guess i reached on time [SEP] ride_quality,positive,positive,neutral,False,False +payment integration with banks would help honestly,payment,neutral,1,english,payment integration with banks would help honestly [SEP] payment,positive,positive,neutral,False,False +driver tonight wasnt the best wasnt the worst,driver_behavior,neutral,1,english,driver tonight wasnt the best wasnt the worst [SEP] driver_behavior,negative,negative,neutral,False,False +the ride was forgettable mid,ride_quality,neutral,1,english,the ride was forgettable mid [SEP] ride_quality,negative,negative,neutral,False,False +driver yangu yali quiet didnt talk and i loved it,driver_behavior,positive,2,nyanja_cinyanja,driver yangu yali quiet didnt talk and i loved it [SEP] driver_behavior,positive,negative,positive,True,False +the ride was a 5/10 average at best,ride_quality,neutral,1,english,the ride was a 5/10 average at best [SEP] ride_quality,positive,positive,neutral,False,False +waited 35 mins what is this,waiting_time,negative,0,english,waited 35 mins what is this [SEP] waiting_time,positive,positive,negative,False,False +payment is hit or miss for me lately,payment,negative,0,english,payment is hit or miss for me lately [SEP] payment,neutral,neutral,negative,False,False booking was successful no delays today,booking,positive,2,english,booking was successful no delays today [SEP] booking,negative,negative,positive,False,False -the ride was peaceful and the AC was on point,ride_quality,positive,2,english,the ride was peaceful and the AC was on point [SEP] ride_quality,positive,negative,positive,True,False -waited 14 mins on great north road,waiting_time,neutral,1,english,waited 14 mins on great north road [SEP] waiting_time,positive,negative,neutral,False,False -pricing ku town from chelston feels fair,pricing,positive,2,english,pricing ku town from chelston feels fair [SEP] pricing,positive,negative,positive,True,False -safety wise yango drivers are usually careful,safety,positive,2,english,safety wise yango drivers are usually careful [SEP] safety,positive,negative,positive,True,False -the ride was the smoothest ive had in months,ride_quality,positive,2,english,the ride was the smoothest ive had in months [SEP] ride_quality,positive,negative,positive,True,False -waited under 5 mins finally something good today,waiting_time,positive,2,english,waited under 5 mins finally something good today [SEP] waiting_time,positive,negative,positive,True,False -payment process is improving slowly,payment,positive,2,english,payment process is improving slowly [SEP] payment,positive,negative,positive,True,False -customer support representative was patient and helpful,customer_support,positive,2,english,customer support representative was patient and helpful [SEP] customer_support,positive,negative,positive,True,False -booking went through finally after 2 attempts,booking,neutral,1,english,booking went through finally after 2 attempts [SEP] booking,positive,negative,neutral,False,False -safety wise yango is decent enough for daily use,safety,positive,2,english,safety wise yango is decent enough for daily use [SEP] safety,positive,negative,positive,True,False -the ride was fine its just a ride 🤷‍♂️,ride_quality,neutral,1,english,the ride was fine its just a ride 🤷‍♂️ [SEP] ride_quality,positive,negative,neutral,False,False -waited 7 mins on woodlands extension good time,waiting_time,positive,2,english,waited 7 mins on woodlands extension good time [SEP] waiting_time,positive,negative,positive,True,False -driver was a sweet guy bless him for waiting,driver_behavior,positive,2,english,driver was a sweet guy bless him for waiting [SEP] driver_behavior,negative,negative,positive,False,False -booking is so easy when surge isnt happening,booking,positive,2,english,booking is so easy when surge isnt happening [SEP] booking,positive,negative,positive,True,False -safety wise i felt comfy in the back seat,safety,positive,2,english,safety wise i felt comfy in the back seat [SEP] safety,positive,negative,positive,True,False -the ride was just enough comfortable,ride_quality,positive,2,english,the ride was just enough comfortable [SEP] ride_quality,positive,negative,positive,True,False +safety isnt the best these days some drivers seem shady,safety,negative,0,english,safety isnt the best these days some drivers seem shady [SEP] safety,positive,positive,negative,False,False +waited 14 mins on great north road,waiting_time,neutral,1,english,waited 14 mins on great north road [SEP] waiting_time,positive,positive,neutral,False,False +payment system needs an audit honestly yango,payment,negative,0,english,payment system needs an audit honestly yango [SEP] payment,positive,positive,negative,False,False +booking went through finally after 2 attempts,booking,neutral,1,english,booking went through finally after 2 attempts [SEP] booking,neutral,positive,neutral,True,False +the ride was fine its just a ride 🤷‍♂️,ride_quality,neutral,1,english,the ride was fine its just a ride 🤷‍♂️ [SEP] ride_quality,negative,positive,neutral,False,False +customer care is the bane of my existence,customer_support,negative,0,english,customer care is the bane of my existence [SEP] customer_support,positive,positive,negative,False,False +the ride was just enough comfortable,ride_quality,positive,2,english,the ride was just enough comfortable [SEP] ride_quality,positive,neutral,positive,True,False app is doing what it can lets give it credit,app_performance,positive,2,english,app is doing what it can lets give it credit [SEP] app_performance,negative,negative,positive,False,False -customer support twitter is the way to go fr,customer_support,positive,2,english,customer support twitter is the way to go fr [SEP] customer_support,positive,negative,positive,True,False -booking was hit or miss but eventually worked,booking,neutral,1,english,booking was hit or miss but eventually worked [SEP] booking,neutral,negative,neutral,True,False -safety wise im riding yango till they give me a reason not to,safety,positive,2,english,safety wise im riding yango till they give me a reason not to [SEP] safety,positive,negative,positive,True,False +customer support twitter is the way to go fr,customer_support,positive,2,english,customer support twitter is the way to go fr [SEP] customer_support,negative,negative,positive,False,False the ride was a sleepy one literally i napped,ride_quality,positive,2,english,the ride was a sleepy one literally i napped [SEP] ride_quality,negative,negative,positive,False,False -waited only 6 mins on chinsali road,waiting_time,positive,2,english,waited only 6 mins on chinsali road [SEP] waiting_time,positive,negative,positive,True,False -payment success airtel works for me consistently,payment,positive,2,english,payment success airtel works for me consistently [SEP] payment,positive,negative,positive,True,False -booking from levy was effortless this morning,booking,positive,2,english,booking from levy was effortless this morning [SEP] booking,positive,negative,positive,True,False -safety wise im not too worried tbh,safety,positive,2,english,safety wise im not too worried tbh [SEP] safety,negative,negative,positive,False,False -the ride was fine i appreciate the AC,ride_quality,positive,2,english,the ride was fine i appreciate the AC [SEP] ride_quality,positive,negative,positive,True,False -driver was attentive and helped me with my groceries 🙏,driver_behavior,positive,2,english,driver was attentive and helped me with my groceries 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -prices for cha cha cha road area are okay,pricing,positive,2,english,prices for cha cha cha road area are okay [SEP] pricing,neutral,negative,positive,False,False -customer care yangu yali helpful today nashukila,customer_support,positive,2,nyanja_cinyanja,customer care yangu yali helpful today nashukila [SEP] customer_support,positive,negative,positive,True,False -safety wise the driver was sober and alert appreciated,safety,positive,2,english,safety wise the driver was sober and alert appreciated [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a pastor lol gave me a sermon,ride_quality,positive,2,english,the ride was sweet driver was a pastor lol gave me a sermon [SEP] ride_quality,positive,negative,positive,True,False +prices for cha cha cha road area are okay,pricing,positive,2,english,prices for cha cha cha road area are okay [SEP] pricing,neutral,neutral,positive,False,False waited 13 mins on bauleni road,waiting_time,neutral,1,english,waited 13 mins on bauleni road [SEP] waiting_time,negative,negative,neutral,False,False -payment finally success via mtn,payment,positive,2,english,payment finally success via mtn [SEP] payment,positive,negative,positive,True,False -prices in chunga are usually fair to me,pricing,positive,2,english,prices in chunga are usually fair to me [SEP] pricing,positive,negative,positive,True,False -safety wise yango drivers usually do the basics right,safety,positive,2,english,safety wise yango drivers usually do the basics right [SEP] safety,positive,negative,positive,True,False -the ride was the best ive had in a while honestly,ride_quality,positive,2,english,the ride was the best ive had in a while honestly [SEP] ride_quality,positive,negative,positive,True,False -payment success consistently this week which is rare,payment,positive,2,english,payment success consistently this week which is rare [SEP] payment,positive,negative,positive,True,False +payment success consistently this week which is rare,payment,positive,2,english,payment success consistently this week which is rare [SEP] payment,positive,neutral,positive,True,False driver was so accommodating waited for me at the supermarket,driver_behavior,positive,2,english,driver was so accommodating waited for me at the supermarket [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving keep it up,customer_support,positive,2,english,customer support is improving keep it up [SEP] customer_support,negative,negative,positive,False,False -booking yali instant kuti i felt blessed,booking,positive,2,nyanja_cinyanja,booking yali instant kuti i felt blessed [SEP] booking,positive,negative,positive,True,False -the ride was decent for the route honestly,ride_quality,positive,2,english,the ride was decent for the route honestly [SEP] ride_quality,positive,negative,positive,True,False -customer care has been awesome lately credit where its due,customer_support,positive,2,english,customer care has been awesome lately credit where its due [SEP] customer_support,positive,negative,positive,True,False -booking was smooth from ngwerere area,booking,positive,2,english,booking was smooth from ngwerere area [SEP] booking,positive,negative,positive,True,False -safety wise yango wins compared to local taxis,safety,positive,2,english,safety wise yango wins compared to local taxis [SEP] safety,positive,negative,positive,True,False +safety wise im wary at night honestly,safety,negative,0,english,safety wise im wary at night honestly [SEP] safety,positive,positive,negative,False,False the ride was a vibe driver played mampi 🔥,ride_quality,positive,2,english,the ride was a vibe driver played mampi 🔥 [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins on heroes stadium road,waiting_time,positive,2,english,waited 3 mins on heroes stadium road [SEP] waiting_time,positive,negative,positive,True,False -payment yacitika fast pa first try ulo,payment,positive,2,nyanja_cinyanja,payment yacitika fast pa first try ulo [SEP] payment,positive,negative,positive,True,False -prices in town center are mostly fair,pricing,positive,2,english,prices in town center are mostly fair [SEP] pricing,positive,negative,positive,True,False -app is functional but needs polish in UI,app_performance,neutral,1,english,app is functional but needs polish in UI [SEP] app_performance,neutral,negative,neutral,True,False -booking was the easiest part of using yango today,booking,positive,2,english,booking was the easiest part of using yango today [SEP] booking,positive,negative,positive,True,False -safety wise i had no concerns driver was great,safety,positive,2,english,safety wise i had no concerns driver was great [SEP] safety,positive,negative,positive,True,False -the ride was okay but driver kept asking personal questions,ride_quality,neutral,1,english,the ride was okay but driver kept asking personal questions [SEP] ride_quality,neutral,negative,neutral,True,False -payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,neutral,negative,positive,False,False -driver was a young woman so professional shout out 💯,driver_behavior,positive,2,english,driver was a young woman so professional shout out 💯 [SEP] driver_behavior,positive,negative,positive,True,False +app is functional but needs polish in UI,app_performance,neutral,1,english,app is functional but needs polish in UI [SEP] app_performance,negative,negative,neutral,False,False +the ride was okay but driver kept asking personal questions,driver_behavior,negative,0,english,the ride was okay but driver kept asking personal questions [SEP] driver_behavior,neutral,neutral,negative,False,False customer support has improved slightly i admit,customer_support,positive,2,english,customer support has improved slightly i admit [SEP] customer_support,positive,negative,positive,True,False -safety wise i think yango drivers are mostly responsible,safety,positive,2,english,safety wise i think yango drivers are mostly responsible [SEP] safety,positive,negative,positive,True,False the ride was acceptable nothing to write home about,ride_quality,neutral,1,english,the ride was acceptable nothing to write home about [SEP] ride_quality,neutral,negative,neutral,True,False -waited 8 mins on independence avenue,waiting_time,positive,2,english,waited 8 mins on independence avenue [SEP] waiting_time,positive,negative,positive,True,False payment yacita work after some delay,payment,neutral,1,nyanja_cinyanja,payment yacita work after some delay [SEP] payment,negative,negative,neutral,False,False -customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,negative,neutral,False,False -booking yali smooth from chibolya area,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya area [SEP] booking,positive,negative,positive,True,False -safety wise share trip is essential for night rides,safety,positive,2,english,safety wise share trip is essential for night rides [SEP] safety,positive,negative,positive,True,False -the ride was peaceful i love when drivers are calm,ride_quality,positive,2,english,the ride was peaceful i love when drivers are calm [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel was seamless this morning,payment,positive,2,english,payment via airtel was seamless this morning [SEP] payment,positive,negative,positive,True,False +customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,positive,neutral,False,False +waited 28 mins on great east road wasnt happy,waiting_time,negative,0,english,waited 28 mins on great east road wasnt happy [SEP] waiting_time,neutral,positive,negative,False,False driver was just doing his job not great not terrible,driver_behavior,neutral,1,english,driver was just doing his job not great not terrible [SEP] driver_behavior,negative,negative,neutral,False,False -app loaded fast for once,app_performance,positive,2,english,app loaded fast for once [SEP] app_performance,negative,negative,positive,False,False -customer support solved my issue in 5 minutes appreciated,customer_support,positive,2,english,customer support solved my issue in 5 minutes appreciated [SEP] customer_support,positive,negative,positive,True,False -safety wise driver had his license visible and updated,safety,positive,2,english,safety wise driver had his license visible and updated [SEP] safety,positive,negative,positive,True,False -the ride was super relaxing thanks driver,ride_quality,positive,2,english,the ride was super relaxing thanks driver [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins from kabulonga road,waiting_time,positive,2,english,waited 6 mins from kabulonga road [SEP] waiting_time,positive,negative,positive,True,False -driver was a gentleman thanks for the smooth ride,driver_behavior,positive,2,english,driver was a gentleman thanks for the smooth ride [SEP] driver_behavior,positive,negative,positive,True,False -customer care responded quickly today thanks,customer_support,positive,2,english,customer care responded quickly today thanks [SEP] customer_support,positive,negative,positive,True,False -booking is fine when drivers actually accept,booking,neutral,1,english,booking is fine when drivers actually accept [SEP] booking,neutral,negative,neutral,True,False -the ride was a 8/10 enjoyable,ride_quality,positive,2,english,the ride was a 8/10 enjoyable [SEP] ride_quality,positive,negative,positive,True,False -waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,positive,negative,positive,True,False -payment yacita success pa first try im surprised,payment,positive,2,nyanja_cinyanja,payment yacita success pa first try im surprised [SEP] payment,positive,negative,positive,True,False -customer support handled my case with care,customer_support,positive,2,english,customer support handled my case with care [SEP] customer_support,positive,negative,positive,True,False -safety wise no issues so far thank God,safety,positive,2,english,safety wise no issues so far thank God [SEP] safety,positive,negative,positive,True,False -the ride was alright the driver was nice atleast,ride_quality,positive,2,english,the ride was alright the driver was nice atleast [SEP] ride_quality,positive,negative,positive,True,False -waited under 5 mins again miracle,waiting_time,positive,2,english,waited under 5 mins again miracle [SEP] waiting_time,positive,negative,positive,True,False -prices in chunga area are usually reasonable,pricing,positive,2,english,prices in chunga area are usually reasonable [SEP] pricing,positive,negative,positive,True,False -booking yali easy from kalingalinga today,booking,positive,2,nyanja_cinyanja,booking yali easy from kalingalinga today [SEP] booking,positive,negative,positive,True,False +payment system needs upgrade for 2026 honestly,payment,negative,0,english,payment system needs upgrade for 2026 honestly [SEP] payment,positive,neutral,negative,False,False +waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,negative,negative,positive,False,False +driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,neutral,negative,False,False +booking flow could be improved with one tap option,booking,negative,0,english,booking flow could be improved with one tap option [SEP] booking,positive,positive,negative,False,False +customer care has improved sluggishly im not impressed,customer_support,negative,0,english,customer care has improved sluggishly im not impressed [SEP] customer_support,positive,positive,negative,False,False +safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,positive,negative,False,False the ride was meh just a way to get from A to B,ride_quality,neutral,1,english,the ride was meh just a way to get from A to B [SEP] ride_quality,negative,negative,neutral,False,False -waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,negative,neutral,False,False -driver was a young guy so polite would ride with him again,driver_behavior,positive,2,english,driver was a young guy so polite would ride with him again [SEP] driver_behavior,positive,negative,positive,True,False -customer support agent was professional and resolved my issue,customer_support,positive,2,english,customer support agent was professional and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -safety wise the driver was alert and respectful,safety,positive,2,english,safety wise the driver was alert and respectful [SEP] safety,positive,negative,positive,True,False -the ride was just okay nothing memorable,ride_quality,neutral,1,english,the ride was just okay nothing memorable [SEP] ride_quality,neutral,negative,neutral,True,False -payment yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town are reasonable for short trips,pricing,positive,2,english,prices in town are reasonable for short trips [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student we chatted,ride_quality,positive,2,english,the ride was sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,negative,negative,positive,False,False +payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,positive,neutral,False,False +app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly,customer_support,negative,0,english,customer care needs a major overhaul honestly [SEP] customer_support,positive,neutral,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba road,waiting_time,neutral,1,english,waited 11 mins on tu lumumba road [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me,payment,positive,2,english,payment via airtel money is reliable for me [SEP] payment,positive,negative,positive,True,False -feel safe enough riding yango at night usually,safety,positive,2,english,feel safe enough riding yango at night usually [SEP] safety,positive,negative,positive,True,False -the ride was uneventful which honestly i prefer,ride_quality,positive,2,english,the ride was uneventful which honestly i prefer [SEP] ride_quality,positive,negative,positive,True,False -payment cleared instantly today no drama,payment,positive,2,english,payment cleared instantly today no drama [SEP] payment,positive,negative,positive,True,False -driver wandi was a baba bless him made the trip easy,driver_behavior,positive,2,english,driver wandi was a baba bless him made the trip easy [SEP] driver_behavior,positive,negative,positive,True,False -app finally lets me cancel without penalty good move,app_performance,positive,2,english,app finally lets me cancel without penalty good move [SEP] app_performance,positive,negative,positive,True,False -customer care yangu yali tonight responsive thankful,customer_support,positive,2,nyanja_cinyanja,customer care yangu yali tonight responsive thankful [SEP] customer_support,positive,negative,positive,True,False -waited 5 mins which is honestly perfect,waiting_time,positive,2,english,waited 5 mins which is honestly perfect [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn yacita work this time around,payment,positive,2,nyanja_cinyanja,payment via mtn yacita work this time around [SEP] payment,positive,negative,positive,True,False -driver had a hands free kit nice touch,driver_behavior,positive,2,english,driver had a hands free kit nice touch [SEP] driver_behavior,positive,negative,positive,True,False -yango fares to ndola from copperbelt are reasonable,pricing,positive,2,english,yango fares to ndola from copperbelt are reasonable [SEP] pricing,positive,negative,positive,True,False -booking was instant blessed,booking,positive,2,english,booking was instant blessed [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for the in app sos feature,safety,positive,2,english,safety wise im thankful for the in app sos feature [SEP] safety,positive,negative,positive,True,False -the ride was decent driver knew the back roads,ride_quality,positive,2,english,the ride was decent driver knew the back roads [SEP] ride_quality,positive,negative,positive,True,False -prices in kabulonga are surprisingly fair,pricing,positive,2,english,prices in kabulonga are surprisingly fair [SEP] pricing,positive,negative,positive,True,False -customer service refunded me promptly thanks team,customer_support,positive,2,english,customer service refunded me promptly thanks team [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is the safest option in lusaka imo,safety,positive,2,english,safety wise yango is the safest option in lusaka imo [SEP] safety,positive,negative,positive,True,False -waited 12 mins on a wet evening which is fine,waiting_time,positive,2,english,waited 12 mins on a wet evening which is fine [SEP] waiting_time,neutral,negative,positive,False,False +booking finally accepted by 6th driver tonight chai,booking,negative,0,english,booking finally accepted by 6th driver tonight chai [SEP] booking,positive,positive,negative,False,False +app finally lets me cancel without penalty good move,app_performance,positive,2,english,app finally lets me cancel without penalty good move [SEP] app_performance,negative,negative,positive,False,False +waited so long it became a meme between me and my friends,waiting_time,negative,0,english,waited so long it became a meme between me and my friends [SEP] waiting_time,positive,positive,negative,False,False +payment is hit or miss this week,payment,negative,0,english,payment is hit or miss this week [SEP] payment,neutral,neutral,negative,False,False +waited 12 mins on a wet evening which is fine,waiting_time,positive,2,english,waited 12 mins on a wet evening which is fine [SEP] waiting_time,negative,neutral,positive,False,False customer support handles complaints with care nowadays,customer_support,positive,2,english,customer support handles complaints with care nowadays [SEP] customer_support,negative,negative,positive,False,False -booking accepted in 30 seconds amazing,booking,positive,2,english,booking accepted in 30 seconds amazing [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean and fresh car appreciated,safety,positive,2,english,safety wise driver had clean and fresh car appreciated [SEP] safety,positive,negative,positive,True,False -the ride was eh not the best,ride_quality,neutral,1,english,the ride was eh not the best [SEP] ride_quality,neutral,negative,neutral,True,False payment success pa airtel mtn yala fail,payment,neutral,1,nyanja_cinyanja,payment success pa airtel mtn yala fail [SEP] payment,negative,negative,neutral,False,False -my driver was the most chill guy easy ride,driver_behavior,positive,2,english,my driver was the most chill guy easy ride [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work bwino pa ulo,app_performance,positive,2,nyanja_cinyanja,app yangu yala work bwino pa ulo [SEP] app_performance,positive,negative,positive,True,False customer support yangu has been responsive lately,customer_support,positive,2,english,customer support yangu has been responsive lately [SEP] customer_support,negative,negative,positive,False,False -safety wise yango is doing the bare minimum honestly,safety,neutral,1,english,safety wise yango is doing the bare minimum honestly [SEP] safety,positive,negative,neutral,False,False +safety wise yango is doing the bare minimum honestly,safety,neutral,1,english,safety wise yango is doing the bare minimum honestly [SEP] safety,positive,positive,neutral,False,False the ride was bumpy potholes everywhere not yangos fault,ride_quality,neutral,1,english,the ride was bumpy potholes everywhere not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited under 3 mins lucky day,waiting_time,positive,2,english,waited under 3 mins lucky day [SEP] waiting_time,positive,negative,positive,True,False -payment via momo cleared instantly thank you,payment,positive,2,english,payment via momo cleared instantly thank you [SEP] payment,positive,negative,positive,True,False -customer care twitter team is faster than call center,customer_support,positive,2,english,customer care twitter team is faster than call center [SEP] customer_support,positive,negative,positive,True,False -booking is reliable on weekday mornings,booking,positive,2,english,booking is reliable on weekday mornings [SEP] booking,positive,negative,positive,True,False -safety wise im happy with the rate driver feature,safety,positive,2,english,safety wise im happy with the rate driver feature [SEP] safety,positive,negative,positive,True,False the ride was hella long because traffic was crazy,ride_quality,neutral,1,english,the ride was hella long because traffic was crazy [SEP] ride_quality,negative,negative,neutral,False,False -waited 7 mins on a hot afternoon,waiting_time,positive,2,english,waited 7 mins on a hot afternoon [SEP] waiting_time,positive,negative,positive,True,False -prices in kalulushi are okay for now,pricing,positive,2,english,prices in kalulushi are okay for now [SEP] pricing,neutral,negative,positive,False,False -customer support refunded my money fast appreciated,customer_support,positive,2,english,customer support refunded my money fast appreciated [SEP] customer_support,positive,negative,positive,True,False -the ride was nice the AC was strong i liked it,ride_quality,positive,2,english,the ride was nice the AC was strong i liked it [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins from lusaka west fair,waiting_time,positive,2,english,waited 6 mins from lusaka west fair [SEP] waiting_time,positive,negative,positive,True,False -payment yangu yacita refund finally after weeks,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after weeks [SEP] payment,positive,negative,neutral,False,False -app yali bwino lelo no crashes,app_performance,positive,2,nyanja_cinyanja,app yali bwino lelo no crashes [SEP] app_performance,negative,negative,positive,False,False -customer service yangu yali helpful via whatsapp,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali helpful via whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking yali instant lelo i love that,booking,positive,2,nyanja_cinyanja,booking yali instant lelo i love that [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are mostly trained well,safety,positive,2,english,safety wise yango drivers are mostly trained well [SEP] safety,positive,negative,positive,True,False -the ride was acceptable for the cost,ride_quality,positive,2,english,the ride was acceptable for the cost [SEP] ride_quality,negative,negative,positive,False,False -my driver was so polite would tip if i could,driver_behavior,positive,2,english,my driver was so polite would tip if i could [SEP] driver_behavior,positive,negative,positive,True,False -yango fares ku makeni are reasonable now,pricing,positive,2,english,yango fares ku makeni are reasonable now [SEP] pricing,positive,negative,positive,True,False +prices in kalulushi are okay for now,pricing,positive,2,english,prices in kalulushi are okay for now [SEP] pricing,neutral,neutral,positive,False,False +payment yangu yacita refund finally after weeks,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after weeks [SEP] payment,positive,positive,neutral,False,False +the ride was acceptable for the cost,ride_quality,positive,2,english,the ride was acceptable for the cost [SEP] ride_quality,negative,neutral,positive,False,False app is functional just needs more refining,app_performance,neutral,1,english,app is functional just needs more refining [SEP] app_performance,negative,negative,neutral,False,False -booking went smoothly from chelston this morning,booking,positive,2,english,booking went smoothly from chelston this morning [SEP] booking,positive,negative,positive,True,False -the ride was a snore in a good way calm and quiet,ride_quality,positive,2,english,the ride was a snore in a good way calm and quiet [SEP] ride_quality,positive,negative,positive,True,False -waited 4 minutes from heroes stadium quick,waiting_time,positive,2,english,waited 4 minutes from heroes stadium quick [SEP] waiting_time,positive,negative,positive,True,False -payment success multiple times this week reliable,payment,positive,2,english,payment success multiple times this week reliable [SEP] payment,positive,negative,positive,True,False -pricing for short trips within town is reasonable,pricing,positive,2,english,pricing for short trips within town is reasonable [SEP] pricing,positive,negative,positive,True,False -customer support listened to my issue patiently good job,customer_support,positive,2,english,customer support listened to my issue patiently good job [SEP] customer_support,positive,negative,positive,True,False -safety wise i appreciate the driver verification feature,safety,positive,2,english,safety wise i appreciate the driver verification feature [SEP] safety,positive,negative,positive,True,False +safety wise yango drivers should wear seatbelts always,safety,negative,0,english,safety wise yango drivers should wear seatbelts always [SEP] safety,negative,positive,negative,True,False the ride was just meh,ride_quality,neutral,1,english,the ride was just meh [SEP] ride_quality,negative,negative,neutral,False,False -payment via airtel was fast and reliable today,payment,positive,2,english,payment via airtel was fast and reliable today [SEP] payment,positive,negative,positive,True,False driver was a vibe we sang together at red lights lol,driver_behavior,positive,2,english,driver was a vibe we sang together at red lights lol [SEP] driver_behavior,negative,negative,positive,False,False -prices in kalingalinga area are okay for me,pricing,positive,2,english,prices in kalingalinga area are okay for me [SEP] pricing,neutral,negative,positive,False,False +prices in kalingalinga area are okay for me,pricing,positive,2,english,prices in kalingalinga area are okay for me [SEP] pricing,neutral,neutral,positive,False,False customer support yangu yacita resolve issue yandi pakaona,customer_support,positive,2,bemba_cibemba,customer support yangu yacita resolve issue yandi pakaona [SEP] customer_support,negative,negative,positive,False,False -booking from levy park is consistently fast,booking,positive,2,english,booking from levy park is consistently fast [SEP] booking,positive,negative,positive,True,False safety wise i never had any issue with yango drivers,safety,positive,2,english,safety wise i never had any issue with yango drivers [SEP] safety,negative,negative,positive,False,False -the ride was peaceful and i made it to work on time,ride_quality,positive,2,english,the ride was peaceful and i made it to work on time [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on katima mulilo road,waiting_time,positive,2,english,waited 8 mins on katima mulilo road [SEP] waiting_time,neutral,negative,positive,False,False -the ride was okay traffic was the issue not yango,ride_quality,neutral,1,english,the ride was okay traffic was the issue not yango [SEP] ride_quality,neutral,negative,neutral,True,False -waited 13 mins on freedom way,waiting_time,neutral,1,english,waited 13 mins on freedom way [SEP] waiting_time,negative,negative,neutral,False,False -my driver was the kindest auntie i swear,driver_behavior,positive,2,english,my driver was the kindest auntie i swear [SEP] driver_behavior,neutral,negative,positive,False,False -prices on yango have stabilized since may improving,pricing,positive,2,english,prices on yango have stabilized since may improving [SEP] pricing,negative,negative,positive,False,False -app yangu yala work fine pa version yapya,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine pa version yapya [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yala respond fast pa twitter,customer_support,positive,2,nyanja_cinyanja,customer support yangu yala respond fast pa twitter [SEP] customer_support,negative,negative,positive,False,False -booking yali smooth tonight from kabwata kanshi,booking,positive,2,nyanja_cinyanja,booking yali smooth tonight from kabwata kanshi [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for the share trip option,safety,positive,2,english,safety wise im thankful for the share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro,ride_quality,positive,2,english,the ride was excellent driver was a pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area great,waiting_time,positive,2,english,waited 3 mins from town hall area great [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works thanks,payment,positive,2,english,payment via mtn momo finally works thanks [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where its due,customer_support,positive,2,english,customer support agent was awesome credit where its due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with the panic button,safety,positive,2,english,safety wise yango is doing well with the panic button [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his pumpkin seeds 🌻 [SEP] ride_quality,positive,negative,positive,True,False +yangos pricing structure needs to be more transparent,pricing,negative,0,english,yangos pricing structure needs to be more transparent [SEP] pricing,positive,positive,negative,False,False +waited 13 mins on freedom way,waiting_time,neutral,1,english,waited 13 mins on freedom way [SEP] waiting_time,positive,positive,neutral,False,False +waited 16 mins on Cha cha cha road,waiting_time,negative,0,english,waited 16 mins on Cha cha cha road [SEP] waiting_time,positive,positive,negative,False,False payment yacita fail then success eventually confusing,payment,neutral,1,english,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days,pricing,positive,2,english,prices in town are pretty consistent these days [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a kilometer,driver_behavior,neutral,1,english,driver was kind but missed the destination by a kilometer [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu yali useful this time,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali useful this time [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False -waited a long time but worth it driver was great,driver_behavior,positive,2,english,waited a long time but worth it driver was great [SEP] driver_behavior,positive,negative,positive,True,False +the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False +waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,positive,negative,False,False payment via mtn momo failed first then succeeded,payment,neutral,1,english,payment via mtn momo failed first then succeeded [SEP] payment,negative,negative,neutral,False,False driver was a saint dropped me right at the door,driver_behavior,positive,2,english,driver was a saint dropped me right at the door [SEP] driver_behavior,negative,negative,positive,False,False -prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,negative,positive,False,False -customer support yangu was beyond helpful today thanks,customer_support,positive,2,english,customer support yangu was beyond helpful today thanks [SEP] customer_support,positive,negative,positive,True,False -booking yangu yali smooth pamodzi na app,booking,positive,2,nyanja_cinyanja,booking yangu yali smooth pamodzi na app [SEP] booking,positive,negative,positive,True,False -safety wise driver had hands on wheel always thank God,safety,positive,2,english,safety wise driver had hands on wheel always thank God [SEP] safety,positive,negative,positive,True,False -the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,negative,positive,False,False -waited 5 minutes which is honestly impressive,waiting_time,positive,2,english,waited 5 minutes which is honestly impressive [SEP] waiting_time,positive,negative,positive,True,False -driver was so professional could be a chauffer,driver_behavior,positive,2,english,driver was so professional could be a chauffer [SEP] driver_behavior,neutral,negative,positive,False,False -yangos pricing competes with bolt and indriver well,pricing,positive,2,english,yangos pricing competes with bolt and indriver well [SEP] pricing,positive,negative,positive,True,False -customer support yangu yali decent today,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today [SEP] customer_support,positive,negative,neutral,False,False -safety wise yangos driver verification gives me peace,safety,positive,2,english,safety wise yangos driver verification gives me peace [SEP] safety,positive,negative,positive,True,False -the ride was the most enjoyable ive had this week,ride_quality,positive,2,english,the ride was the most enjoyable ive had this week [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins from olympia park reasonable,waiting_time,positive,2,english,waited 8 mins from olympia park reasonable [SEP] waiting_time,positive,negative,positive,True,False -customer support handled my refund quickly bless them,customer_support,positive,2,english,customer support handled my refund quickly bless them [SEP] customer_support,positive,negative,positive,True,False -booking was successful at 5am which surprised me,booking,positive,2,english,booking was successful at 5am which surprised me [SEP] booking,positive,negative,positive,True,False -safety wise driver had insurance and id displayed appreciated,safety,positive,2,english,safety wise driver had insurance and id displayed appreciated [SEP] safety,positive,negative,positive,True,False -the ride was uneventful in a good way,ride_quality,positive,2,english,the ride was uneventful in a good way [SEP] ride_quality,positive,negative,positive,True,False +prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,neutral,positive,False,False +driver was so professional could be a chauffer,driver_behavior,positive,2,english,driver was so professional could be a chauffer [SEP] driver_behavior,neutral,neutral,positive,False,False +customer support yangu yali decent today,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today [SEP] customer_support,positive,positive,neutral,False,False waited 11 mins on lusaka west road,waiting_time,neutral,1,english,waited 11 mins on lusaka west road [SEP] waiting_time,negative,negative,neutral,False,False payment yangu cleared after multiple attempts,payment,neutral,1,nyanja_cinyanja,payment yangu cleared after multiple attempts [SEP] payment,negative,negative,neutral,False,False driver tonight was just doing his job no extra mile,driver_behavior,neutral,1,english,driver tonight was just doing his job no extra mile [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to chamba valley are usually fair,pricing,positive,2,english,prices in town to chamba valley are usually fair [SEP] pricing,positive,negative,positive,True,False -the ride was a true vibe driver played zambian music 🎵,ride_quality,positive,2,english,the ride was a true vibe driver played zambian music 🎵 [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins on a friday eve quick,waiting_time,positive,2,english,waited 6 mins on a friday eve quick [SEP] waiting_time,positive,negative,positive,True,False -payment via momo success in one attempt finally,payment,positive,2,english,payment via momo success in one attempt finally [SEP] payment,positive,negative,positive,True,False -driver wandi was respectful but the trip itself was bumpy,driver_behavior,positive,2,english,driver wandi was respectful but the trip itself was bumpy [SEP] driver_behavior,positive,negative,positive,True,False -app yali smooth no glitches lelo,app_performance,positive,2,nyanja_cinyanja,app yali smooth no glitches lelo [SEP] app_performance,positive,negative,positive,True,False -customer support handled my issue with empathy good job,customer_support,positive,2,english,customer support handled my issue with empathy good job [SEP] customer_support,positive,negative,positive,True,False -safety wise i recommend yango over other apps,safety,positive,2,english,safety wise i recommend yango over other apps [SEP] safety,positive,negative,positive,True,False -the ride was a 9/10 honestly the driver was a legend,ride_quality,positive,2,english,the ride was a 9/10 honestly the driver was a legend [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money was fast and reliable today,payment,positive,2,english,payment via airtel money was fast and reliable today [SEP] payment,positive,negative,positive,True,False -customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False +app needs a serious code refactor honestly,app_performance,negative,0,english,app needs a serious code refactor honestly [SEP] app_performance,positive,neutral,negative,False,False +safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,positive,negative,False,False +driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False -safety wise i give yango 8/10,safety,positive,2,english,safety wise i give yango 8/10 [SEP] safety,positive,negative,positive,True,False -the ride was peaceful and clean honestly,ride_quality,positive,2,english,the ride was peaceful and clean honestly [SEP] ride_quality,positive,negative,positive,True,False -payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,neutral,negative,neutral,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,positive,2,english,my driver was a young man so friendly we chatted nicely [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient na helpful pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient na helpful pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is reliable,booking,positive,2,english,booking from kabulonga is reliable [SEP] booking,positive,negative,positive,True,False -safety wise im happy with yangos verification system,safety,positive,2,english,safety wise im happy with yangos verification system [SEP] safety,positive,negative,positive,True,False -the ride was just okay it served its purpose,ride_quality,neutral,1,english,the ride was just okay it served its purpose [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on long acres,waiting_time,positive,2,english,waited 9 mins on long acres [SEP] waiting_time,positive,negative,positive,True,False -prices for trips to woodlands are reasonable,pricing,positive,2,english,prices for trips to woodlands are reasonable [SEP] pricing,positive,negative,positive,True,False -app is okay for me works well on android 13,app_performance,positive,2,english,app is okay for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer care responded to my email within 24 hrs nice,customer_support,positive,2,english,customer care responded to my email within 24 hrs nice [SEP] customer_support,positive,negative,positive,True,False -booking was easy from independence stadium area,booking,positive,2,english,booking was easy from independence stadium area [SEP] booking,positive,negative,positive,True,False -safety wise i prefer yango over bolt,safety,positive,2,english,safety wise i prefer yango over bolt [SEP] safety,positive,negative,positive,True,False -waited 7 mins in kabwata reasonable,waiting_time,positive,2,english,waited 7 mins in kabwata reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,neutral,negative,neutral,True,False +waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False +payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False app yangu yali ok no crashes for a week,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week [SEP] app_performance,negative,negative,positive,False,False -customer support handled my issue with grace appreciated,customer_support,positive,2,english,customer support handled my issue with grace appreciated [SEP] customer_support,positive,negative,positive,True,False -booking is generally smooth not perfect but acceptable,booking,positive,2,english,booking is generally smooth not perfect but acceptable [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are usually careful with the law,safety,positive,2,english,safety wise yango drivers are usually careful with the law [SEP] safety,positive,negative,positive,True,False -the ride was decent but car needed cleaning honestly,ride_quality,neutral,1,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,neutral,False,False -payment success first try love that,payment,positive,2,english,payment success first try love that [SEP] payment,positive,negative,positive,True,False -driver was professional and respected my time appreciated,driver_behavior,positive,2,english,driver was professional and respected my time appreciated [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to lilayi route are reasonable,pricing,positive,2,english,prices for town to lilayi route are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support resolved my issue in 10 mins shockingly fast,customer_support,positive,2,english,customer support resolved my issue in 10 mins shockingly fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is improving year by year,safety,positive,2,english,safety wise yango is improving year by year [SEP] safety,positive,negative,positive,True,False -the ride was a vibe driver was a fun guy,ride_quality,positive,2,english,the ride was a vibe driver was a fun guy [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,positive,2,english,waited 5 mins on a sunday afternoon quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel works for me always reliable,payment,positive,2,english,payment via airtel works for me always reliable [SEP] payment,positive,negative,positive,True,False driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to ngwerere road are okay,pricing,positive,2,english,prices in town to ngwerere road are okay [SEP] pricing,neutral,negative,positive,False,False -app loaded faster than usual this morning,app_performance,positive,2,english,app loaded faster than usual this morning [SEP] app_performance,negative,negative,positive,False,False -booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False -safety wise yango drivers are mostly decent honestly,safety,positive,2,english,safety wise yango drivers are mostly decent honestly [SEP] safety,positive,negative,positive,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,neutral,1,english,the ride was just enough i wasnt impressed but not mad [SEP] ride_quality,neutral,negative,neutral,True,False -payment process improving with new updates appreciated,payment,positive,2,english,payment process improving with new updates appreciated [SEP] payment,positive,negative,positive,True,False -booking yali bwino sana today wow,booking,positive,2,bemba_cibemba,booking yali bwino sana today wow [SEP] booking,positive,negative,positive,True,False -ride yangu yali boring honestly long drive,ride_quality,neutral,1,nyanja_cinyanja,ride yangu yali boring honestly long drive [SEP] ride_quality,positive,negative,neutral,False,False -payment yangu yacita work na momo today,payment,positive,2,nyanja_cinyanja,payment yangu yacita work na momo today [SEP] payment,positive,negative,positive,True,False -driver wandi was the best so respectful,driver_behavior,positive,2,nyanja_cinyanja,driver wandi was the best so respectful [SEP] driver_behavior,positive,negative,positive,True,False +prices in town to ngwerere road are okay,pricing,positive,2,english,prices in town to ngwerere road are okay [SEP] pricing,negative,neutral,positive,False,False +app loaded faster than usual this morning,app_performance,positive,2,english,app loaded faster than usual this morning [SEP] app_performance,positive,negative,positive,True,False +booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False +ride yangu yali boring honestly long drive,ride_quality,neutral,1,nyanja_cinyanja,ride yangu yali boring honestly long drive [SEP] ride_quality,positive,positive,neutral,False,False +prices to lilayi ifwaya kuba reasonable,pricing,negative,0,bemba_cibemba,prices to lilayi ifwaya kuba reasonable [SEP] pricing,negative,positive,negative,True,False app updates dont change anything for me,app_performance,neutral,1,english,app updates dont change anything for me [SEP] app_performance,negative,negative,neutral,False,False -customer support yacita answer in 5 mins surprised,customer_support,positive,2,nyanja_cinyanja,customer support yacita answer in 5 mins surprised [SEP] customer_support,negative,negative,positive,False,False -the ride was sweet driver was a young mama bless,ride_quality,positive,2,english,the ride was sweet driver was a young mama bless [SEP] ride_quality,positive,negative,positive,True,False -waited only 3 minutes thats amazing wow,waiting_time,positive,2,english,waited only 3 minutes thats amazing wow [SEP] waiting_time,positive,negative,positive,True,False +booking from manda hill was a struggle this evening,booking,negative,0,english,booking from manda hill was a struggle this evening [SEP] booking,positive,positive,negative,False,False +payment again? yangoooo come on now,payment,negative,0,lusaka_slang,payment again? yangoooo come on now [SEP] payment,positive,positive,negative,False,False prices in kalingalinga yala kanshi feel right,pricing,positive,2,nyanja_cinyanja,prices in kalingalinga yala kanshi feel right [SEP] pricing,negative,negative,positive,False,False -customer service handled my refund in 2 days appreciate it,customer_support,positive,2,english,customer service handled my refund in 2 days appreciate it [SEP] customer_support,positive,negative,positive,True,False -safety wise its been good no issues knock on wood,safety,positive,2,english,safety wise its been good no issues knock on wood [SEP] safety,positive,negative,positive,True,False -waited 9 mins from kabwata not bad,waiting_time,positive,2,english,waited 9 mins from kabwata not bad [SEP] waiting_time,neutral,negative,positive,False,False -driver alefika quickly tonight much love,driver_behavior,positive,2,nyanja_cinyanja,driver alefika quickly tonight much love [SEP] driver_behavior,positive,negative,positive,True,False -prices for ndola route are okay,pricing,positive,2,english,prices for ndola route are okay [SEP] pricing,neutral,negative,positive,False,False -app yangu yala bwino lelo no crash,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino lelo no crash [SEP] app_performance,positive,negative,positive,True,False +waited 9 mins from kabwata not bad,waiting_time,positive,2,english,waited 9 mins from kabwata not bad [SEP] waiting_time,negative,negative,positive,False,False +payment system yango pliz fix it for real,payment,negative,0,english,payment system yango pliz fix it for real [SEP] payment,positive,positive,negative,False,False +prices for ndola route are okay,pricing,positive,2,english,prices for ndola route are okay [SEP] pricing,neutral,neutral,positive,False,False booking yacita work no drama tonight,booking,positive,2,nyanja_cinyanja,booking yacita work no drama tonight [SEP] booking,positive,negative,positive,True,False -waited 12 mins from chibolya area,waiting_time,neutral,1,english,waited 12 mins from chibolya area [SEP] waiting_time,negative,negative,neutral,False,False -payment yangu yacita refund finally after a week,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after a week [SEP] payment,positive,negative,neutral,False,False -driver was so respectful i felt seen 😊,driver_behavior,positive,2,english,driver was so respectful i felt seen 😊 [SEP] driver_behavior,positive,negative,positive,True,False +waited 12 mins from chibolya area,waiting_time,neutral,1,english,waited 12 mins from chibolya area [SEP] waiting_time,positive,positive,neutral,False,False +payment yangu yacita refund finally after a week,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after a week [SEP] payment,positive,positive,neutral,False,False yango fares to kafue have come down a bit,pricing,positive,2,english,yango fares to kafue have come down a bit [SEP] pricing,negative,negative,positive,False,False -app yangu yala fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yangu yala fine pa android only [SEP] app_performance,positive,negative,neutral,False,False -customer support yangu yali patient appreciated,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient appreciated [SEP] customer_support,positive,negative,positive,True,False -safety wise im content with yango currently,safety,positive,2,english,safety wise im content with yango currently [SEP] safety,positive,negative,positive,True,False -the ride was kinda meh nothing exciting,ride_quality,neutral,1,english,the ride was kinda meh nothing exciting [SEP] ride_quality,neutral,negative,neutral,True,False -payment finally worked thanks the heavens,payment,positive,2,english,payment finally worked thanks the heavens [SEP] payment,positive,negative,positive,True,False -driver alefika late but anyway alikamba sorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alefika late but anyway alikamba sorry [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu yali super responsive lelo,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali super responsive lelo [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth pa first try ee,booking,positive,2,bemba_cibemba,booking yali smooth pa first try ee [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are mostly good honestly,safety,positive,2,english,safety wise yango drivers are mostly good honestly [SEP] safety,positive,negative,positive,True,False -the ride was peaceful i appreciate that honestly,ride_quality,positive,2,english,the ride was peaceful i appreciate that honestly [SEP] ride_quality,positive,negative,positive,True,False -waited 7 mins in independence avenue area,waiting_time,positive,2,english,waited 7 mins in independence avenue area [SEP] waiting_time,positive,negative,positive,True,False -driver yangu was so quiet i felt awkward lol,driver_behavior,neutral,1,nyanja_cinyanja,driver yangu was so quiet i felt awkward lol [SEP] driver_behavior,negative,negative,neutral,False,False -prices for short trips are okay nothing crazy,pricing,positive,2,english,prices for short trips are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False -customer care lady was patient and kind appreciate it,customer_support,positive,2,english,customer care lady was patient and kind appreciate it [SEP] customer_support,positive,negative,positive,True,False -booking was smooth from town hall area,booking,positive,2,english,booking was smooth from town hall area [SEP] booking,positive,negative,positive,True,False -safety wise i love the in app sos feature,safety,positive,2,english,safety wise i love the in app sos feature [SEP] safety,positive,negative,positive,True,False +app yangu yala fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yangu yala fine pa android only [SEP] app_performance,positive,positive,neutral,False,False +the ride was kinda meh nothing exciting,ride_quality,neutral,1,english,the ride was kinda meh nothing exciting [SEP] ride_quality,positive,positive,neutral,False,False +waited 28 mins kanshi why mwe yango 😭,waiting_time,negative,0,lusaka_slang,waited 28 mins kanshi why mwe yango 😭 [SEP] waiting_time,positive,positive,negative,False,False +driver alefika late but anyway alikamba sorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alefika late but anyway alikamba sorry [SEP] driver_behavior,positive,negative,neutral,False,False +prices for short trips are okay nothing crazy,pricing,positive,2,english,prices for short trips are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False the ride was bumpy roads not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 4 mins so quick,waiting_time,positive,2,english,waited 4 mins so quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel yali instant today,payment,positive,2,nyanja_cinyanja,payment via airtel yali instant today [SEP] payment,positive,negative,positive,True,False -driver was a young woman so professional shout out 💯,driver_behavior,positive,2,english,driver was a young woman so professional shout out 💯 [SEP] driver_behavior,positive,negative,positive,True,False -customer support solved my refund quickly,customer_support,positive,2,english,customer support solved my refund quickly [SEP] customer_support,positive,negative,positive,True,False -booking yacita complete pa first try fye,booking,positive,2,bemba_cibemba,booking yacita complete pa first try fye [SEP] booking,positive,negative,positive,True,False -the ride was decent for the route,ride_quality,positive,2,english,the ride was decent for the route [SEP] ride_quality,positive,negative,positive,True,False -waited 11 mins on freedom way,waiting_time,neutral,1,english,waited 11 mins on freedom way [SEP] waiting_time,positive,negative,neutral,False,False -driver was a vibe we even sang together at red lights,driver_behavior,positive,2,english,driver was a vibe we even sang together at red lights [SEP] driver_behavior,positive,negative,positive,True,False -yango fares from kalulushi to ndola are fair,pricing,positive,2,english,yango fares from kalulushi to ndola are fair [SEP] pricing,positive,negative,positive,True,False -app yangu yala stable lately no major issues,app_performance,positive,2,nyanja_cinyanja,app yangu yala stable lately no major issues [SEP] app_performance,neutral,negative,positive,False,False -customer service was helpful for once,customer_support,positive,2,english,customer service was helpful for once [SEP] customer_support,positive,negative,positive,True,False +waited 11 mins on freedom way,waiting_time,neutral,1,english,waited 11 mins on freedom way [SEP] waiting_time,positive,positive,neutral,False,False +driver was a vibe we even sang together at red lights,driver_behavior,positive,2,english,driver was a vibe we even sang together at red lights [SEP] driver_behavior,negative,negative,positive,False,False +app yangu yala stable lately no major issues,app_performance,positive,2,nyanja_cinyanja,app yangu yala stable lately no major issues [SEP] app_performance,negative,negative,positive,False,False +booking is the worst experience honestly,booking,negative,0,english,booking is the worst experience honestly [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice,ride_quality,positive,2,english,the ride was a vibe music was nice [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today,payment,positive,2,english,payment via mtn momo finally worked today [SEP] payment,positive,negative,positive,True,False -app is fine for me works well,app_performance,positive,2,english,app is fine for me works well [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka,safety,positive,2,english,safety wise yango wins for me in lusaka [SEP] safety,positive,negative,positive,True,False -the ride was rough but i got there safely,safety,positive,2,english,the ride was rough but i got there safely [SEP] safety,neutral,negative,positive,False,False -waited 6 mins reasonable,waiting_time,positive,2,english,waited 6 mins reasonable [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank for me,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank for me [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth pamene yangu yacita work,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth pamene yangu yacita work [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly,safety,positive,2,english,safety wise im a yango fan honestly [SEP] safety,positive,negative,positive,True,False -the ride was just okay,ride_quality,neutral,1,english,the ride was just okay [SEP] ride_quality,neutral,negative,neutral,True,False +the ride was rough but i got there safely,ride_quality,negative,0,english,the ride was rough but i got there safely [SEP] ride_quality,neutral,neutral,negative,False,False +the ride was rough but i got there safely,safety,positive,2,english,the ride was rough but i got there safely [SEP] safety,positive,neutral,positive,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was professional we even joked around appreciated,driver_behavior,positive,2,english,driver was professional we even joked around appreciated [SEP] driver_behavior,positive,negative,positive,True,False -customer care has been okay lately not amazing,customer_support,neutral,1,english,customer care has been okay lately not amazing [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False -safety wise yango is doing alright with driver vetting,safety,positive,2,english,safety wise yango is doing alright with driver vetting [SEP] safety,positive,negative,positive,True,False -the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,neutral,negative,neutral,True,False -payment via momo yacita success in 2 attempts,payment,neutral,1,nyanja_cinyanja,payment via momo yacita success in 2 attempts [SEP] payment,positive,negative,neutral,False,False -driver was a young man very respectful,driver_behavior,positive,2,english,driver was a young man very respectful [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was attentive and resolved my issue,customer_support,positive,2,english,customer support yangu was attentive and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is doing well for me,safety,positive,2,english,safety wise yango is doing well for me [SEP] safety,positive,negative,positive,True,False +booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False +the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False +payment via momo yacita success in 2 attempts,payment,neutral,1,nyanja_cinyanja,payment via momo yacita success in 2 attempts [SEP] payment,positive,positive,neutral,False,False the ride was wholesome driver was a uni student,ride_quality,positive,2,english,the ride was wholesome driver was a uni student [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake road good time,waiting_time,positive,2,english,waited 8 mins on lake road good time [SEP] waiting_time,positive,negative,positive,True,False -app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,positive,negative,positive,True,False -customer service was patient and helpful,customer_support,positive,2,english,customer service was patient and helpful [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing,booking,positive,2,english,booking yali instant for once amazing [SEP] booking,positive,negative,positive,True,False -the ride was the most enjoyable this month,ride_quality,positive,2,english,the ride was the most enjoyable this month [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a friday eve fast,waiting_time,positive,2,english,waited 5 mins on a friday eve fast [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama,payment,positive,2,english,payment via mtn momo finally works no drama [SEP] payment,positive,negative,positive,True,False +safety wise the driver was on his phone risky,safety,negative,0,english,safety wise the driver was on his phone risky [SEP] safety,negative,neutral,negative,True,False the ride was meh traffic was the issue,ride_quality,neutral,1,english,the ride was meh traffic was the issue [SEP] ride_quality,negative,negative,neutral,False,False waited 13 mins on long acres road,waiting_time,neutral,1,english,waited 13 mins on long acres road [SEP] waiting_time,negative,negative,neutral,False,False -my driver was the kindest mama i swear,driver_behavior,positive,2,english,my driver was the kindest mama i swear [SEP] driver_behavior,neutral,negative,positive,False,False -prices on yango have stabilized since may improving,pricing,positive,2,english,prices on yango have stabilized since may improving [SEP] pricing,negative,negative,positive,False,False -app yangu yala work fine pa version yapya,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine pa version yapya [SEP] app_performance,positive,negative,positive,True,False -customer support yangu was quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu was quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from kabwata tonight kanshi,booking,positive,2,nyanja_cinyanja,booking yali smooth from kabwata tonight kanshi [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro driver,ride_quality,positive,2,english,the ride was excellent driver was a pro driver [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing,waiting_time,positive,2,english,waited 3 mins from town hall area amazing [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works thanks team,payment,positive,2,english,payment via mtn momo finally works thanks team [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where its due,customer_support,positive,2,english,customer support agent was awesome credit where its due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button,safety,positive,2,english,safety wise yango is doing well with panic button [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his pumpkin seeds 🌻 [SEP] ride_quality,positive,negative,positive,True,False +waited 16 mins on Cha cha cha road,waiting_time,negative,0,english,waited 16 mins on Cha cha cha road [SEP] waiting_time,positive,positive,negative,False,False payment yacita fail then success eventually confusing,payment,neutral,1,english,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days,pricing,positive,2,english,prices in town are pretty consistent these days [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu yali useful this time,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali useful this time [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,negative,neutral,False,False -payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,neutral,negative,positive,False,False -driver was a young woman so professional 💯,driver_behavior,positive,2,english,driver was a young woman so professional 💯 [SEP] driver_behavior,positive,negative,positive,True,False customer support has improved slightly i admit,customer_support,positive,2,english,customer support has improved slightly i admit [SEP] customer_support,positive,negative,positive,True,False -safety wise yango drivers are mostly responsible,safety,positive,2,english,safety wise yango drivers are mostly responsible [SEP] safety,positive,negative,positive,True,False the ride was acceptable nothing to write home about,ride_quality,neutral,1,english,the ride was acceptable nothing to write home about [SEP] ride_quality,neutral,negative,neutral,True,False -waited 8 mins on independence avenue,waiting_time,positive,2,english,waited 8 mins on independence avenue [SEP] waiting_time,positive,negative,positive,True,False payment yacita work after some delay,payment,neutral,1,nyanja_cinyanja,payment yacita work after some delay [SEP] payment,negative,negative,neutral,False,False -customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,negative,neutral,False,False -booking yali smooth from chibolya area,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya area [SEP] booking,positive,negative,positive,True,False -safety wise share trip is essential for night rides,safety,positive,2,english,safety wise share trip is essential for night rides [SEP] safety,positive,negative,positive,True,False -the ride was peaceful i love when drivers are calm,ride_quality,positive,2,english,the ride was peaceful i love when drivers are calm [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel was seamless this morning,payment,positive,2,english,payment via airtel was seamless this morning [SEP] payment,positive,negative,positive,True,False +customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,positive,neutral,False,False +waited 28 mins on great east road wasnt happy,waiting_time,negative,0,english,waited 28 mins on great east road wasnt happy [SEP] waiting_time,neutral,positive,negative,False,False driver was just doing his job not great not terrible,driver_behavior,neutral,1,english,driver was just doing his job not great not terrible [SEP] driver_behavior,negative,negative,neutral,False,False -app loaded fast for once,app_performance,positive,2,english,app loaded fast for once [SEP] app_performance,negative,negative,positive,False,False -customer support solved my issue in 5 minutes appreciated,customer_support,positive,2,english,customer support solved my issue in 5 minutes appreciated [SEP] customer_support,positive,negative,positive,True,False -safety wise driver had license visible and updated,safety,positive,2,english,safety wise driver had license visible and updated [SEP] safety,positive,negative,positive,True,False -the ride was super relaxing thanks driver,ride_quality,positive,2,english,the ride was super relaxing thanks driver [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins from kabulonga road,waiting_time,positive,2,english,waited 6 mins from kabulonga road [SEP] waiting_time,positive,negative,positive,True,False -driver was a gentleman thanks for the smooth ride,driver_behavior,positive,2,english,driver was a gentleman thanks for the smooth ride [SEP] driver_behavior,positive,negative,positive,True,False -customer care responded quickly today thanks,customer_support,positive,2,english,customer care responded quickly today thanks [SEP] customer_support,positive,negative,positive,True,False -booking is fine when drivers actually accept,booking,neutral,1,english,booking is fine when drivers actually accept [SEP] booking,neutral,negative,neutral,True,False -the ride was a 8/10 enjoyable,ride_quality,positive,2,english,the ride was a 8/10 enjoyable [SEP] ride_quality,positive,negative,positive,True,False -waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,positive,negative,positive,True,False -payment yacita success pa first try im surprised,payment,positive,2,nyanja_cinyanja,payment yacita success pa first try im surprised [SEP] payment,positive,negative,positive,True,False -customer support handled my case with care,customer_support,positive,2,english,customer support handled my case with care [SEP] customer_support,positive,negative,positive,True,False -safety wise no issues so far thank God,safety,positive,2,english,safety wise no issues so far thank God [SEP] safety,positive,negative,positive,True,False -the ride was alright the driver was nice atleast,ride_quality,positive,2,english,the ride was alright the driver was nice atleast [SEP] ride_quality,positive,negative,positive,True,False -waited under 5 mins again miracle,waiting_time,positive,2,english,waited under 5 mins again miracle [SEP] waiting_time,positive,negative,positive,True,False -prices in chunga area are usually reasonable,pricing,positive,2,english,prices in chunga area are usually reasonable [SEP] pricing,positive,negative,positive,True,False -booking yali easy from kalingalinga today,booking,positive,2,nyanja_cinyanja,booking yali easy from kalingalinga today [SEP] booking,positive,negative,positive,True,False +payment system needs upgrade for 2026 honestly,payment,negative,0,english,payment system needs upgrade for 2026 honestly [SEP] payment,positive,neutral,negative,False,False +waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,negative,negative,positive,False,False +driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,neutral,negative,False,False +booking flow could be improved with one tap option,booking,negative,0,english,booking flow could be improved with one tap option [SEP] booking,positive,positive,negative,False,False +customer care has improved sluggishly im not impressed,customer_support,negative,0,english,customer care has improved sluggishly im not impressed [SEP] customer_support,positive,positive,negative,False,False +safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,positive,negative,False,False the ride was meh just a way to get from A to B,ride_quality,neutral,1,english,the ride was meh just a way to get from A to B [SEP] ride_quality,negative,negative,neutral,False,False -waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,negative,neutral,False,False -driver was a young guy so polite would ride with him again,driver_behavior,positive,2,english,driver was a young guy so polite would ride with him again [SEP] driver_behavior,positive,negative,positive,True,False -customer support agent was professional and resolved my issue,customer_support,positive,2,english,customer support agent was professional and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -safety wise the driver was alert and respectful,safety,positive,2,english,safety wise the driver was alert and respectful [SEP] safety,positive,negative,positive,True,False -the ride was just okay nothing memorable,ride_quality,neutral,1,english,the ride was just okay nothing memorable [SEP] ride_quality,neutral,negative,neutral,True,False -payment yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town are reasonable for short trips,pricing,positive,2,english,prices in town are reasonable for short trips [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student we chatted,ride_quality,positive,2,english,the ride was sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,negative,negative,positive,False,False +payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,positive,neutral,False,False +app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly,customer_support,negative,0,english,customer care needs a major overhaul honestly [SEP] customer_support,positive,neutral,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba road,waiting_time,neutral,1,english,waited 11 mins on tu lumumba road [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me,payment,positive,2,english,payment via airtel money is reliable for me [SEP] payment,positive,negative,positive,True,False -safety wise driver knew his lane respected my space,safety,positive,2,english,safety wise driver knew his lane respected my space [SEP] safety,positive,negative,positive,True,False -ride yangu yali smooth no honking nice change,ride_quality,positive,2,nyanja_cinyanja,ride yangu yali smooth no honking nice change [SEP] ride_quality,positive,negative,positive,True,False -waited fye 4 mins from chinika rd quick,waiting_time,positive,2,bemba_cibemba,waited fye 4 mins from chinika rd quick [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,positive,negative,positive,True,False -customer support yacita resolve my issue this time around,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my issue this time around [SEP] customer_support,positive,negative,positive,True,False -booking accepted in 10 seconds wow,booking,positive,2,english,booking accepted in 10 seconds wow [SEP] booking,positive,negative,positive,True,False -safety wise the panic button gives me peace of mind,safety,positive,2,english,safety wise the panic button gives me peace of mind [SEP] safety,positive,negative,positive,True,False -ride yangu yali enjoyable driver was singing along to gospel,ride_quality,positive,2,nyanja_cinyanja,ride yangu yali enjoyable driver was singing along to gospel [SEP] ride_quality,positive,negative,positive,True,False yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False -ride was decent for a quick trip from arcades,ride_quality,positive,2,english,ride was decent for a quick trip from arcades [SEP] ride_quality,positive,negative,positive,True,False -waited 10 mins on cha cha cha rd average,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average [SEP] waiting_time,neutral,negative,neutral,True,False -driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,negative,positive,True,False -prices for kabwe trips are reasonable,pricing,positive,2,english,prices for kabwe trips are reasonable [SEP] pricing,positive,negative,positive,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,positive,2,bemba_cibemba,app yali smooth pa version yapya naffuko bwino [SEP] app_performance,positive,negative,positive,True,False -customer support is so so today,customer_support,neutral,1,english,customer support is so so today [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita success yangoooo love that ❤️,booking,positive,2,lusaka_slang,booking yacita success yangoooo love that ❤️ [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly fine on the trip,safety,positive,2,english,safety wise i felt mostly fine on the trip [SEP] safety,positive,negative,positive,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False -payment via momo was instant rare blessing,payment,positive,2,english,payment via momo was instant rare blessing [SEP] payment,positive,negative,positive,True,False +customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False +waited 10 mins on cha cha cha rd average,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average [SEP] waiting_time,negative,positive,neutral,False,False +driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,neutral,positive,True,False +customer support is so so today,customer_support,neutral,1,english,customer support is so so today [SEP] customer_support,positive,positive,neutral,False,False +waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving over time slowly,customer_support,positive,2,english,customer support is improving over time slowly [SEP] customer_support,positive,negative,positive,True,False -booking from sunningdale was instant tonight,booking,positive,2,english,booking from sunningdale was instant tonight [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean working seatbelts good,safety,positive,2,english,safety wise driver had clean working seatbelts good [SEP] safety,positive,negative,positive,True,False -ride was bumpy but driver was apologetic,ride_quality,neutral,1,english,ride was bumpy but driver was apologetic [SEP] ride_quality,neutral,negative,neutral,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,positive,2,bemba_cibemba,waited fye 5 mins ee insanity in a good way [SEP] waiting_time,positive,negative,positive,True,False +yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False -prices for woodlands to town are usually decent,pricing,positive,2,english,prices for woodlands to town are usually decent [SEP] pricing,positive,negative,positive,True,False -safety wise driver did the bare minimum,safety,neutral,1,english,safety wise driver did the bare minimum [SEP] safety,positive,negative,neutral,False,False -ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False -payment via airtel money works for me always,payment,positive,2,english,payment via airtel money works for me always [SEP] payment,positive,negative,positive,True,False -app yangu yali stable lelo no issues,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues [SEP] app_performance,positive,negative,positive,True,False -customer support yacita resolve my refund issue fast,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my refund issue fast [SEP] customer_support,positive,negative,positive,True,False -booking from sandys creations area was instant,booking,positive,2,english,booking from sandys creations area was instant [SEP] booking,positive,negative,positive,True,False -safety wise yango wins for me in lusaka any day,safety,positive,2,english,safety wise yango wins for me in lusaka any day [SEP] safety,positive,negative,positive,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,positive,2,nyanja_cinyanja,ride yali sweet driver played afrobeats 🎶 [SEP] ride_quality,positive,negative,positive,True,False -driver was respectful and kept his eyes on the road appreciated,driver_behavior,positive,2,english,driver was respectful and kept his eyes on the road appreciated [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine lelo no glitch [SEP] app_performance,positive,negative,positive,True,False -customer care lady was so kind today made my day,customer_support,positive,2,english,customer care lady was so kind today made my day [SEP] customer_support,positive,negative,positive,True,False -the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,neutral,negative,neutral,True,False -waited 6 mins from town hall reasonable,waiting_time,positive,2,english,waited 6 mins from town hall reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment via momo finally worked thanks,payment,positive,2,english,payment via momo finally worked thanks [SEP] payment,positive,negative,positive,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,positive,2,english,driver was so professional like a hotel chauffer fr [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was helpful and patient pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -safety wise yangos verification is appreciated,safety,positive,2,english,safety wise yangos verification is appreciated [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time,waiting_time,positive,2,english,waited 8 mins on lake rd good time [SEP] waiting_time,positive,negative,positive,True,False +prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False +app yangu yali stable lelo no issues,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues [SEP] app_performance,positive,neutral,positive,True,False +waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False +safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False +the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False +payment failed and i had to pay cash again 🤦‍♂️,payment,negative,0,english,payment failed and i had to pay cash again 🤦‍♂️ [SEP] payment,negative,neutral,negative,True,False driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to lilayi are reasonable,pricing,positive,2,english,prices in town to lilayi are reasonable [SEP] pricing,positive,negative,positive,True,False -customer service was helpful for once thanks team,customer_support,positive,2,english,customer service was helpful for once thanks team [SEP] customer_support,positive,negative,positive,True,False +booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice driver was chill,ride_quality,positive,2,english,the ride was a vibe music was nice driver was chill [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today rare,payment,positive,2,english,payment via mtn momo finally worked today rare [SEP] payment,positive,negative,positive,True,False -app is fine for me works well on android 13,app_performance,positive,2,english,app is fine for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka,safety,positive,2,english,safety wise yango wins for me in lusaka [SEP] safety,positive,negative,positive,True,False the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 6 mins reasonable for a tuesday,waiting_time,positive,2,english,waited 6 mins reasonable for a tuesday [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter today,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter today [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth eventually,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth eventually [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly,safety,positive,2,english,safety wise im a yango fan honestly [SEP] safety,positive,negative,positive,True,False -the ride was just okay i guess,ride_quality,neutral,1,english,the ride was just okay i guess [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was professional we even joked around appreciated,driver_behavior,positive,2,english,driver was professional we even joked around appreciated [SEP] driver_behavior,positive,negative,positive,True,False -customer care has been okay lately not amazing,customer_support,neutral,1,english,customer care has been okay lately not amazing [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False -safety wise yango is doing alright with vetting,safety,positive,2,english,safety wise yango is doing alright with vetting [SEP] safety,positive,negative,positive,True,False -the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,neutral,negative,neutral,True,False -payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False -driver was a young man very respectful nice ride,driver_behavior,positive,2,english,driver was a young man very respectful nice ride [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was attentive resolved my issue fast,customer_support,positive,2,english,customer support yangu was attentive resolved my issue fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is doing well for me,safety,positive,2,english,safety wise yango is doing well for me [SEP] safety,positive,negative,positive,True,False +prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False +booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False +the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False +payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False the ride was wholesome driver was a uni student,ride_quality,positive,2,english,the ride was wholesome driver was a uni student [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time tbh,waiting_time,positive,2,english,waited 8 mins on lake rd good time tbh [SEP] waiting_time,positive,negative,positive,True,False -app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,positive,negative,positive,True,False -customer service was patient and helpful tonight,customer_support,positive,2,english,customer service was patient and helpful tonight [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing,booking,positive,2,english,booking yali instant for once amazing [SEP] booking,positive,negative,positive,True,False -the ride was the most enjoyable this month tbh,ride_quality,positive,2,english,the ride was the most enjoyable this month tbh [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a friday eve fast,waiting_time,positive,2,english,waited 5 mins on a friday eve fast [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama,payment,positive,2,english,payment via mtn momo finally works no drama [SEP] payment,positive,negative,positive,True,False +yangos pricing structure needs more transparency please,pricing,negative,0,english,yangos pricing structure needs more transparency please [SEP] pricing,positive,positive,negative,False,False the ride was meh traffic was the issue not yango,ride_quality,neutral,1,english,the ride was meh traffic was the issue not yango [SEP] ride_quality,negative,negative,neutral,False,False -waited 13 mins on long acres rd,waiting_time,neutral,1,english,waited 13 mins on long acres rd [SEP] waiting_time,negative,negative,neutral,False,False -my driver was the kindest mama bless her,driver_behavior,positive,2,english,my driver was the kindest mama bless her [SEP] driver_behavior,positive,negative,positive,True,False -prices on yango have stabilized since may im happy,pricing,positive,2,english,prices on yango have stabilized since may im happy [SEP] pricing,negative,negative,positive,False,False -app yangu yala work fine pa version yapya bwino,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine pa version yapya bwino [SEP] app_performance,positive,negative,positive,True,False -customer support yangu was quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu was quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from kabwata tonight kanshi,booking,positive,2,nyanja_cinyanja,booking yali smooth from kabwata tonight kanshi [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro pro,ride_quality,positive,2,english,the ride was excellent driver was a pro pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing,waiting_time,positive,2,english,waited 3 mins from town hall area amazing [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works thanks team yango,payment,positive,2,english,payment via mtn momo finally works thanks team yango [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button,safety,positive,2,english,safety wise yango is doing well with panic button [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared pumpkin seeds 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared pumpkin seeds 🌻 [SEP] ride_quality,positive,negative,positive,True,False +waited 13 mins on long acres rd,waiting_time,neutral,1,english,waited 13 mins on long acres rd [SEP] waiting_time,negative,positive,neutral,False,False +waited 16 mins on cha cha cha rd,waiting_time,negative,0,english,waited 16 mins on cha cha cha rd [SEP] waiting_time,negative,positive,negative,True,False payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days fair,pricing,positive,2,english,prices in town are pretty consistent these days fair [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier honestly,safety,positive,2,english,safety wise yangos in app features are top tier honestly [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu was useful this time,customer_support,positive,2,nyanja_cinyanja,customer service yangu was useful this time [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,negative,neutral,False,False -waited a long time but worth it driver was great,driver_behavior,positive,2,english,waited a long time but worth it driver was great [SEP] driver_behavior,positive,negative,positive,True,False +waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,positive,negative,False,False payment via mtn momo failed first then succeeded,payment,neutral,1,english,payment via mtn momo failed first then succeeded [SEP] payment,negative,negative,neutral,False,False driver was a saint dropped me right at the door,driver_behavior,positive,2,english,driver was a saint dropped me right at the door [SEP] driver_behavior,negative,negative,positive,False,False -prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,negative,positive,False,False -customer support yangu was beyond helpful today thanks,customer_support,positive,2,english,customer support yangu was beyond helpful today thanks [SEP] customer_support,positive,negative,positive,True,False -booking yangu yali smooth pamodzi na app,booking,positive,2,nyanja_cinyanja,booking yangu yali smooth pamodzi na app [SEP] booking,positive,negative,positive,True,False -safety wise driver had hands on wheel always thank God,safety,positive,2,english,safety wise driver had hands on wheel always thank God [SEP] safety,positive,negative,positive,True,False -the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,negative,positive,False,False -waited 5 minutes which is honestly impressive,waiting_time,positive,2,english,waited 5 minutes which is honestly impressive [SEP] waiting_time,positive,negative,positive,True,False -driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,neutral,negative,positive,False,False -yangos pricing competes with bolt and indriver well,pricing,positive,2,english,yangos pricing competes with bolt and indriver well [SEP] pricing,positive,negative,positive,True,False -customer support yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -safety wise yangos driver verification gives me peace,safety,positive,2,english,safety wise yangos driver verification gives me peace [SEP] safety,positive,negative,positive,True,False -the ride was the most enjoyable this week,ride_quality,positive,2,english,the ride was the most enjoyable this week [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins from olympia park reasonable,waiting_time,positive,2,english,waited 8 mins from olympia park reasonable [SEP] waiting_time,positive,negative,positive,True,False -customer support handled my refund quickly bless them,customer_support,positive,2,english,customer support handled my refund quickly bless them [SEP] customer_support,positive,negative,positive,True,False -booking was successful at 5am which surprised me,booking,positive,2,english,booking was successful at 5am which surprised me [SEP] booking,positive,negative,positive,True,False -safety wise driver had insurance and id displayed appreciated,safety,positive,2,english,safety wise driver had insurance and id displayed appreciated [SEP] safety,positive,negative,positive,True,False -the ride was uneventful in a good way,ride_quality,positive,2,english,the ride was uneventful in a good way [SEP] ride_quality,positive,negative,positive,True,False -waited 11 mins on lusaka west rd,waiting_time,neutral,1,english,waited 11 mins on lusaka west rd [SEP] waiting_time,neutral,negative,neutral,True,False +prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,neutral,positive,False,False +driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,positive,neutral,positive,True,False +customer support yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False +waited 11 mins on lusaka west rd,waiting_time,neutral,1,english,waited 11 mins on lusaka west rd [SEP] waiting_time,positive,positive,neutral,False,False payment yangu cleared after multiple attempts,payment,neutral,1,nyanja_cinyanja,payment yangu cleared after multiple attempts [SEP] payment,negative,negative,neutral,False,False driver tonight was just doing his job no extra mile,driver_behavior,neutral,1,english,driver tonight was just doing his job no extra mile [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to chamba valley are usually fair,pricing,positive,2,english,prices in town to chamba valley are usually fair [SEP] pricing,positive,negative,positive,True,False -the ride was a true vibe driver played zambian music 🎵,ride_quality,positive,2,english,the ride was a true vibe driver played zambian music 🎵 [SEP] ride_quality,positive,negative,positive,True,False -waited 6 mins on a friday eve quick,waiting_time,positive,2,english,waited 6 mins on a friday eve quick [SEP] waiting_time,positive,negative,positive,True,False -payment via momo success in one attempt finally,payment,positive,2,english,payment via momo success in one attempt finally [SEP] payment,positive,negative,positive,True,False -driver wandi was respectful but the trip itself was bumpy,driver_behavior,positive,2,english,driver wandi was respectful but the trip itself was bumpy [SEP] driver_behavior,positive,negative,positive,True,False -app yali smooth no glitches lelo today,app_performance,positive,2,nyanja_cinyanja,app yali smooth no glitches lelo today [SEP] app_performance,positive,negative,positive,True,False -customer support handled my issue with empathy good job,customer_support,positive,2,english,customer support handled my issue with empathy good job [SEP] customer_support,positive,negative,positive,True,False -safety wise i recommend yango over other apps,safety,positive,2,english,safety wise i recommend yango over other apps [SEP] safety,positive,negative,positive,True,False -the ride was a 9/10 honestly the driver was a legend,ride_quality,positive,2,english,the ride was a 9/10 honestly the driver was a legend [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money was fast and reliable today,payment,positive,2,english,payment via airtel money was fast and reliable today [SEP] payment,positive,negative,positive,True,False -customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False +app needs a serious code refactor honestly,app_performance,negative,0,english,app needs a serious code refactor honestly [SEP] app_performance,positive,neutral,negative,False,False +safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,positive,negative,False,False +driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False -safety wise i give yango 8/10,safety,positive,2,english,safety wise i give yango 8/10 [SEP] safety,positive,negative,positive,True,False -the ride was peaceful and clean honestly,ride_quality,positive,2,english,the ride was peaceful and clean honestly [SEP] ride_quality,positive,negative,positive,True,False -payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,neutral,negative,neutral,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,positive,2,english,my driver was a young man so friendly we chatted nicely [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient na helpful,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient na helpful [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is reliable always,booking,positive,2,english,booking from kabulonga is reliable always [SEP] booking,positive,negative,positive,True,False -safety wise im happy with yangos verification system,safety,positive,2,english,safety wise im happy with yangos verification system [SEP] safety,positive,negative,positive,True,False -the ride was just okay it served its purpose,ride_quality,neutral,1,english,the ride was just okay it served its purpose [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on long acres rd,waiting_time,positive,2,english,waited 9 mins on long acres rd [SEP] waiting_time,positive,negative,positive,True,False -prices for trips to woodlands are reasonable,pricing,positive,2,english,prices for trips to woodlands are reasonable [SEP] pricing,positive,negative,positive,True,False -app is okay for me works well on android 13,app_performance,positive,2,english,app is okay for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer care responded to my email within 24 hrs nice,customer_support,positive,2,english,customer care responded to my email within 24 hrs nice [SEP] customer_support,positive,negative,positive,True,False -booking was easy from independence stadium area,booking,positive,2,english,booking was easy from independence stadium area [SEP] booking,positive,negative,positive,True,False -safety wise i prefer yango over bolt honestly,safety,positive,2,english,safety wise i prefer yango over bolt honestly [SEP] safety,positive,negative,positive,True,False -waited 7 mins in kabwata reasonable,waiting_time,positive,2,english,waited 7 mins in kabwata reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,neutral,negative,neutral,True,False +waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False +app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False +payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False app yangu yali ok no crashes for a week,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week [SEP] app_performance,negative,negative,positive,False,False -customer support handled my issue with grace appreciated,customer_support,positive,2,english,customer support handled my issue with grace appreciated [SEP] customer_support,positive,negative,positive,True,False -booking is generally smooth not perfect but acceptable,booking,positive,2,english,booking is generally smooth not perfect but acceptable [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are usually careful with the law,safety,positive,2,english,safety wise yango drivers are usually careful with the law [SEP] safety,positive,negative,positive,True,False -payment success first try love that,payment,positive,2,english,payment success first try love that [SEP] payment,positive,negative,positive,True,False -driver was professional respected my time appreciated,driver_behavior,positive,2,english,driver was professional respected my time appreciated [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to lilayi route are reasonable,pricing,positive,2,english,prices for town to lilayi route are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support resolved my issue in 10 mins fast,customer_support,positive,2,english,customer support resolved my issue in 10 mins fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is improving year by year imo,safety,positive,2,english,safety wise yango is improving year by year imo [SEP] safety,positive,negative,positive,True,False -ride yali fye sweet driver was a fun guy,ride_quality,positive,2,nyanja_cinyanja,ride yali fye sweet driver was a fun guy [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,positive,2,english,waited 5 mins on a sunday afternoon quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel works for me always reliable touch wood,payment,positive,2,english,payment via airtel works for me always reliable touch wood [SEP] payment,positive,negative,positive,True,False +the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False -app loaded faster than usual this morning surprised,app_performance,positive,2,english,app loaded faster than usual this morning surprised [SEP] app_performance,positive,negative,positive,True,False -booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False -safety wise yango drivers are mostly decent honestly,safety,positive,2,english,safety wise yango drivers are mostly decent honestly [SEP] safety,positive,negative,positive,True,False -ride was just enough i wasnt impressed but not mad,ride_quality,neutral,1,english,ride was just enough i wasnt impressed but not mad [SEP] ride_quality,neutral,negative,neutral,True,False -payment process improving with new updates appreciated,payment,positive,2,english,payment process improving with new updates appreciated [SEP] payment,positive,negative,positive,True,False +prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False +booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False customer service through dm was actually responsive,customer_support,positive,2,english,customer service through dm was actually responsive [SEP] customer_support,positive,negative,positive,True,False -booking yali bwino lelo no surge,booking,positive,2,bemba_cibemba,booking yali bwino lelo no surge [SEP] booking,positive,negative,positive,True,False -the ride was actually nice for a change,ride_quality,positive,2,english,the ride was actually nice for a change [SEP] ride_quality,positive,negative,positive,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False +safety wise driver was on weed i could smell it,safety,negative,0,english,safety wise driver was on weed i could smell it [SEP] safety,positive,neutral,negative,False,False payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,positive,2,nyanja_cinyanja,driver alefika smiling kanshi made my day 😊 [SEP] driver_behavior,positive,negative,positive,True,False -customer care yangu was empathetic and quick today,customer_support,positive,2,nyanja_cinyanja,customer care yangu was empathetic and quick today [SEP] customer_support,positive,negative,positive,True,False -safety wise i appreciate when drivers ask for destination,safety,positive,2,english,safety wise i appreciate when drivers ask for destination [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student so cool,ride_quality,positive,2,english,the ride was sweet driver was a uni student so cool [SEP] ride_quality,positive,negative,positive,True,False driver was rude but at least he was on time,waiting_time,positive,2,english,driver was rude but at least he was on time [SEP] waiting_time,negative,negative,positive,False,False -prices for chunga to garden city are reasonable,pricing,positive,2,english,prices for chunga to garden city are reasonable [SEP] pricing,positive,negative,positive,True,False -app yala work fine no problems lately,app_performance,positive,2,nyanja_cinyanja,app yala work fine no problems lately [SEP] app_performance,positive,negative,positive,True,False -safety wise i felt safe enough thank God,safety,positive,2,english,safety wise i felt safe enough thank God [SEP] safety,positive,negative,positive,True,False -ride yali peaceful driver was chill bro,ride_quality,positive,2,nyanja_cinyanja,ride yali peaceful driver was chill bro [SEP] ride_quality,positive,negative,positive,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False -driver was honestly the kindest dude bless him,driver_behavior,positive,2,english,driver was honestly the kindest dude bless him [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient and resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from leopards hill,booking,positive,2,english,booking yali easy from leopards hill [SEP] booking,positive,negative,positive,True,False -safety wise yango is the way to go in lusaka,safety,positive,2,english,safety wise yango is the way to go in lusaka [SEP] safety,positive,negative,positive,True,False -the ride was a 7/10 honestly comfortable,ride_quality,positive,2,english,the ride was a 7/10 honestly comfortable [SEP] ride_quality,positive,negative,positive,True,False -payment via momo finally success after weeks of issues,payment,positive,2,english,payment via momo finally success after weeks of issues [SEP] payment,positive,negative,positive,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alefika fast and was very respectful 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -customer service yangu yali helpful today via twitter,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali helpful today via twitter [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga was easy thank God,booking,positive,2,english,booking from kabulonga was easy thank God [SEP] booking,positive,negative,positive,True,False -safety wise driver was alert and respectful tonight,safety,positive,2,english,safety wise driver was alert and respectful tonight [SEP] safety,positive,negative,positive,True,False +waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,positive,negative,positive,True,False +payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 4 mins from levy park amazing time,waiting_time,positive,2,english,waited 4 mins from levy park amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama,payment,positive,2,english,payment via mtn momo finally works no drama [SEP] payment,positive,negative,positive,True,False -prices for trips to ndola are reasonable now,pricing,positive,2,english,prices for trips to ndola are reasonable now [SEP] pricing,positive,negative,positive,True,False -customer service yangu was awesome made my day,customer_support,positive,2,nyanja_cinyanja,customer service yangu was awesome made my day [SEP] customer_support,positive,negative,positive,True,False -booking from town hall was instant tonight nice,booking,positive,2,english,booking from town hall was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise yangos in app features are commendable,safety,positive,2,english,safety wise yangos in app features are commendable [SEP] safety,positive,negative,positive,True,False -the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,neutral,negative,neutral,True,False -driver was a saint helped me unload my groceries 🥰,driver_behavior,positive,2,english,driver was a saint helped me unload my groceries 🥰 [SEP] driver_behavior,positive,negative,positive,True,False -yango prices in lusaka have stabilized i admit,pricing,positive,2,english,yango prices in lusaka have stabilized i admit [SEP] pricing,positive,negative,positive,True,False -safety wise share trip feature is essential at night,safety,positive,2,english,safety wise share trip feature is essential at night [SEP] safety,positive,negative,positive,True,False -the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from olympia park amazing,waiting_time,positive,2,english,waited 3 mins from olympia park amazing [SEP] waiting_time,positive,negative,positive,True,False -payment success first try thanks the heavens,payment,positive,2,english,payment success first try thanks the heavens [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False -customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -booking was easy from heroes stadium tonight,booking,positive,2,english,booking was easy from heroes stadium tonight [SEP] booking,positive,negative,positive,True,False -the ride was peaceful and pleasant honestly,ride_quality,positive,2,english,the ride was peaceful and pleasant honestly [SEP] ride_quality,positive,negative,positive,True,False -waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False -my driver was a young woman so professional,driver_behavior,positive,2,english,my driver was a young woman so professional [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to mtendere route are reasonable,pricing,positive,2,english,prices for town to mtendere route are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino bwino with the new update,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino bwino with the new update [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from chibolya tonight,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya tonight [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro a real pro,ride_quality,positive,2,english,the ride was excellent driver was a pro a real pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing time,waiting_time,positive,2,english,waited 3 mins from town hall area amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama appreciated,payment,positive,2,english,payment via mtn momo finally works no drama appreciated [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button feature,safety,positive,2,english,safety wise yango is doing well with panic button feature [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol 🌻 [SEP] ride_quality,positive,negative,positive,True,False +the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False +the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,neutral,positive,True,False +customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False +waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days fair,pricing,positive,2,english,prices in town are pretty consistent these days fair [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu was useful this time around,customer_support,positive,2,nyanja_cinyanja,customer service yangu was useful this time around [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False +the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False +waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False -customer support yangu was amazing kindly resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu was amazing kindly resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing thank God,booking,positive,2,english,booking yali instant for once amazing thank God [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly safe on the trip,safety,positive,2,english,safety wise i felt mostly safe on the trip [SEP] safety,positive,negative,positive,True,False -the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,positive,negative,positive,True,False -prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False +prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False the ride was wholesome driver was a young guy bless,ride_quality,positive,2,english,the ride was wholesome driver was a young guy bless [SEP] ride_quality,positive,negative,positive,True,False -payment yangu yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yangu yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town center are mostly fair these days,pricing,positive,2,english,prices in town center are mostly fair these days [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -ride yali sweet driver was a uni student we chatted,ride_quality,positive,2,nyanja_cinyanja,ride yali sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me consistently,payment,positive,2,english,payment via airtel money is reliable for me consistently [SEP] payment,positive,negative,positive,True,False -safety wise driver knew his lane respected my space,safety,positive,2,english,safety wise driver knew his lane respected my space [SEP] safety,positive,negative,positive,True,False -ride yangu yali smooth no honking nice change,ride_quality,positive,2,nyanja_cinyanja,ride yangu yali smooth no honking nice change [SEP] ride_quality,positive,negative,positive,True,False -waited fye 4 mins from chinika rd quick,waiting_time,positive,2,bemba_cibemba,waited fye 4 mins from chinika rd quick [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,positive,negative,positive,True,False -customer support yacita resolve my issue this time around,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my issue this time around [SEP] customer_support,positive,negative,positive,True,False -booking accepted in 10 seconds wow blessed,booking,positive,2,english,booking accepted in 10 seconds wow blessed [SEP] booking,positive,negative,positive,True,False -safety wise the panic button gives me peace of mind,safety,positive,2,english,safety wise the panic button gives me peace of mind [SEP] safety,positive,negative,positive,True,False -ride yangu yali enjoyable driver was singing along to gospel,ride_quality,positive,2,nyanja_cinyanja,ride yangu yali enjoyable driver was singing along to gospel [SEP] ride_quality,positive,negative,positive,True,False yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False -ride was decent for a quick trip from arcades,ride_quality,positive,2,english,ride was decent for a quick trip from arcades [SEP] ride_quality,positive,negative,positive,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,neutral,negative,neutral,True,False -driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,negative,positive,True,False -prices for kabwe trips are reasonable im happy,pricing,positive,2,english,prices for kabwe trips are reasonable im happy [SEP] pricing,positive,negative,positive,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,positive,2,bemba_cibemba,app yali smooth pa version yapya naffuko bwino [SEP] app_performance,positive,negative,positive,True,False -customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita success yangoooo love that ❤️,booking,positive,2,lusaka_slang,booking yacita success yangoooo love that ❤️ [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly fine on the trip,safety,positive,2,english,safety wise i felt mostly fine on the trip [SEP] safety,positive,negative,positive,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False -payment via momo was instant rare blessing,payment,positive,2,english,payment via momo was instant rare blessing [SEP] payment,positive,negative,positive,True,False +customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False +waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False +driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,neutral,positive,True,False +customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,positive,neutral,True,False +waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving over time slowly,customer_support,positive,2,english,customer support is improving over time slowly [SEP] customer_support,positive,negative,positive,True,False -booking from sunningdale was instant tonight nice,booking,positive,2,english,booking from sunningdale was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean working seatbelts good,safety,positive,2,english,safety wise driver had clean working seatbelts good [SEP] safety,positive,negative,positive,True,False -ride was bumpy but driver was apologetic which helped,ride_quality,neutral,1,english,ride was bumpy but driver was apologetic which helped [SEP] ride_quality,neutral,negative,neutral,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,positive,2,bemba_cibemba,waited fye 5 mins ee insanity in a good way [SEP] waiting_time,positive,negative,positive,True,False +yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False -prices for woodlands to town are usually decent,pricing,positive,2,english,prices for woodlands to town are usually decent [SEP] pricing,positive,negative,positive,True,False -safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,neutral,negative,neutral,True,False -ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False -payment via airtel money works for me always,payment,positive,2,english,payment via airtel money works for me always [SEP] payment,positive,negative,positive,True,False +app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False +prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False app yangu yali stable lelo no issues today,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues today [SEP] app_performance,positive,negative,positive,True,False -customer support yacita resolve my refund issue fast,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my refund issue fast [SEP] customer_support,positive,negative,positive,True,False -booking from sandys creations area was instant,booking,positive,2,english,booking from sandys creations area was instant [SEP] booking,positive,negative,positive,True,False -safety wise yango wins for me in lusaka any day,safety,positive,2,english,safety wise yango wins for me in lusaka any day [SEP] safety,positive,negative,positive,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,positive,2,nyanja_cinyanja,ride yali sweet driver played afrobeats 🎶 [SEP] ride_quality,positive,negative,positive,True,False -driver was respectful and kept his eyes on the road,driver_behavior,positive,2,english,driver was respectful and kept his eyes on the road [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine lelo no glitch [SEP] app_performance,positive,negative,positive,True,False -customer care lady was so kind today made my day,customer_support,positive,2,english,customer care lady was so kind today made my day [SEP] customer_support,positive,negative,positive,True,False -the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,neutral,negative,neutral,True,False -waited 6 mins from town hall reasonable,waiting_time,positive,2,english,waited 6 mins from town hall reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment via momo finally worked thanks,payment,positive,2,english,payment via momo finally worked thanks [SEP] payment,positive,negative,positive,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,positive,2,english,driver was so professional like a hotel chauffer fr [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was helpful and patient pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -safety wise yangos verification is appreciated,safety,positive,2,english,safety wise yangos verification is appreciated [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time,waiting_time,positive,2,english,waited 8 mins on lake rd good time [SEP] waiting_time,positive,negative,positive,True,False +waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False +safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False +the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False +payment failed and i had to pay cash again 🤦‍♂️,payment,negative,0,english,payment failed and i had to pay cash again 🤦‍♂️ [SEP] payment,negative,neutral,negative,True,False driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to lilayi are reasonable,pricing,positive,2,english,prices in town to lilayi are reasonable [SEP] pricing,positive,negative,positive,True,False -customer service was helpful for once thanks team,customer_support,positive,2,english,customer service was helpful for once thanks team [SEP] customer_support,positive,negative,positive,True,False +booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice driver was chill,ride_quality,positive,2,english,the ride was a vibe music was nice driver was chill [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today rare,payment,positive,2,english,payment via mtn momo finally worked today rare [SEP] payment,positive,negative,positive,True,False -app is fine for me works well on android 13,app_performance,positive,2,english,app is fine for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka honestly,safety,positive,2,english,safety wise yango wins for me in lusaka honestly [SEP] safety,positive,negative,positive,True,False the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,positive,2,english,waited 6 mins reasonable for a tuesday eve [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter today,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter today [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth eventually,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth eventually [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly day in day out,safety,positive,2,english,safety wise im a yango fan honestly day in day out [SEP] safety,positive,negative,positive,True,False -the ride was just okay i guess made it home,ride_quality,neutral,1,english,the ride was just okay i guess made it home [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was a young woman professional and skilled,driver_behavior,positive,2,english,driver was a young woman professional and skilled [SEP] driver_behavior,positive,negative,positive,True,False -customer support actually helped fast today thanks,customer_support,positive,2,english,customer support actually helped fast today thanks [SEP] customer_support,positive,negative,positive,True,False -booking from libala south yali bwino lelo,booking,positive,2,bemba_cibemba,booking from libala south yali bwino lelo [SEP] booking,positive,negative,positive,True,False -safety wise i felt very secure tonight thank God,safety,positive,2,english,safety wise i felt very secure tonight thank God [SEP] safety,positive,negative,positive,True,False -the ride was forgettable just functional honestly,ride_quality,neutral,1,english,the ride was forgettable just functional honestly [SEP] ride_quality,positive,negative,neutral,False,False -payment ya cash yacita work no problems,payment,positive,2,nyanja_cinyanja,payment ya cash yacita work no problems [SEP] payment,positive,negative,positive,True,False -customer support yangu yacita answer in 2 mins,customer_support,positive,2,nyanja_cinyanja,customer support yangu yacita answer in 2 mins [SEP] customer_support,positive,negative,positive,True,False -safety wise driver checked seatbelt nice gesture,safety,positive,2,english,safety wise driver checked seatbelt nice gesture [SEP] safety,positive,negative,positive,True,False ride was wholesome driver was a young mama 🙏,ride_quality,positive,2,english,ride was wholesome driver was a young mama 🙏 [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins from olympia park acceptable,waiting_time,positive,2,english,waited 8 mins from olympia park acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment via mtn finally success first try amazing,payment,positive,2,english,payment via mtn finally success first try amazing [SEP] payment,positive,negative,positive,True,False +waited 8 mins from olympia park acceptable,waiting_time,positive,2,english,waited 8 mins from olympia park acceptable [SEP] waiting_time,negative,neutral,positive,False,False driver wandi alimva quietly didnt force conversation,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alimva quietly didnt force conversation [SEP] driver_behavior,negative,negative,positive,False,False -yango prices in lusaka are competitive enough,pricing,positive,2,english,yango prices in lusaka are competitive enough [SEP] pricing,positive,negative,positive,True,False -customer support is decent not amazing not bad,customer_support,neutral,1,english,customer support is decent not amazing not bad [SEP] customer_support,positive,negative,neutral,False,False -booking yacita complete pa first try yangu yali bwino,booking,positive,2,nyanja_cinyanja,booking yacita complete pa first try yangu yali bwino [SEP] booking,positive,negative,positive,True,False -waited 17 mins from manda hill not bad not great,waiting_time,neutral,1,english,waited 17 mins from manda hill not bad not great [SEP] waiting_time,positive,negative,neutral,False,False -driver was a saint helped my mother with her bags 🥺,driver_behavior,positive,2,english,driver was a saint helped my mother with her bags 🥺 [SEP] driver_behavior,positive,negative,positive,True,False -prices for chibolya area are okay no complaints,pricing,positive,2,english,prices for chibolya area are okay no complaints [SEP] pricing,negative,negative,positive,False,False -customer service yangu yali quick on dm today,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali quick on dm today [SEP] customer_support,positive,negative,positive,True,False -safety wise i love the in app safety features yangoooo,safety,positive,2,lusaka_slang,safety wise i love the in app safety features yangoooo [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver respected silence,ride_quality,positive,2,english,the ride was peaceful driver respected silence [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,positive,2,english,waited 5 mins on a busy friday eve impressive [SEP] waiting_time,positive,negative,positive,True,False -app yangu yacita work fine lelo no issues,app_performance,positive,2,nyanja_cinyanja,app yangu yacita work fine lelo no issues [SEP] app_performance,positive,negative,positive,True,False -customer support yangu was helpful and patient today,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth pa first try fye basi,booking,positive,2,bemba_cibemba,booking yali smooth pa first try fye basi [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False +customer support is decent not amazing not bad,customer_support,neutral,1,english,customer support is decent not amazing not bad [SEP] customer_support,positive,positive,neutral,False,False +ride was a 4/10 driver had body odor honestly,ride_quality,negative,0,english,ride was a 4/10 driver had body odor honestly [SEP] ride_quality,positive,neutral,negative,False,False +waited 17 mins from manda hill not bad not great,waiting_time,neutral,1,english,waited 17 mins from manda hill not bad not great [SEP] waiting_time,positive,positive,neutral,False,False +prices for chibolya area are okay no complaints,pricing,positive,2,english,prices for chibolya area are okay no complaints [SEP] pricing,negative,neutral,positive,False,False +safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,positive,neutral,positive,True,False the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False -payment success ye no drama tonight,payment,positive,2,english,payment success ye no drama tonight [SEP] payment,positive,negative,positive,True,False -customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -safety wise im a yango supporter still,safety,positive,2,english,safety wise im a yango supporter still [SEP] safety,positive,negative,positive,True,False -the ride was a 8/10 honestly the driver was nice,ride_quality,positive,2,english,the ride was a 8/10 honestly the driver was nice [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money was fast today as always,payment,positive,2,english,payment via airtel money was fast today as always [SEP] payment,positive,negative,positive,True,False -customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False +yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False +customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False +customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False -safety wise i give yango 8/10 fr,safety,positive,2,english,safety wise i give yango 8/10 fr [SEP] safety,positive,negative,positive,True,False -the ride was peaceful and clean honestly love it,ride_quality,positive,2,english,the ride was peaceful and clean honestly love it [SEP] ride_quality,positive,negative,positive,True,False -payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,neutral,negative,neutral,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,positive,2,english,my driver was a young man so friendly we chatted nicely [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient na helpful kwambili,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient na helpful kwambili [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is reliable always,booking,positive,2,english,booking from kabulonga is reliable always [SEP] booking,positive,negative,positive,True,False -safety wise im happy with yangos verification system,safety,positive,2,english,safety wise im happy with yangos verification system [SEP] safety,positive,negative,positive,True,False -the ride was just okay it served its purpose,ride_quality,neutral,1,english,the ride was just okay it served its purpose [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False -prices for trips to woodlands are reasonable enough,pricing,positive,2,english,prices for trips to woodlands are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app is okay for me works well on android 13,app_performance,positive,2,english,app is okay for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer care responded to my email within 24 hrs nice,customer_support,positive,2,english,customer care responded to my email within 24 hrs nice [SEP] customer_support,positive,negative,positive,True,False -booking was easy from independence stadium area tonight,booking,positive,2,english,booking was easy from independence stadium area tonight [SEP] booking,positive,negative,positive,True,False -safety wise i prefer yango over bolt honestly,safety,positive,2,english,safety wise i prefer yango over bolt honestly [SEP] safety,positive,negative,positive,True,False -waited 7 mins in kabwata reasonable,waiting_time,positive,2,english,waited 7 mins in kabwata reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,neutral,negative,neutral,True,False +waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False +app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False +waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False +payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False -customer support handled my issue with grace appreciated,customer_support,positive,2,english,customer support handled my issue with grace appreciated [SEP] customer_support,positive,negative,positive,True,False -booking is generally smooth not perfect but acceptable,booking,positive,2,english,booking is generally smooth not perfect but acceptable [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are usually careful with the law,safety,positive,2,english,safety wise yango drivers are usually careful with the law [SEP] safety,positive,negative,positive,True,False -payment success first try love that no fuss,payment,positive,2,english,payment success first try love that no fuss [SEP] payment,positive,negative,positive,True,False -driver was professional respected my time appreciated,driver_behavior,positive,2,english,driver was professional respected my time appreciated [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to lilayi route are reasonable,pricing,positive,2,english,prices for town to lilayi route are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support resolved my issue in 10 mins so fast,customer_support,positive,2,english,customer support resolved my issue in 10 mins so fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is improving year by year imo,safety,positive,2,english,safety wise yango is improving year by year imo [SEP] safety,positive,negative,positive,True,False -ride yali fye sweet driver was a fun guy,ride_quality,positive,2,nyanja_cinyanja,ride yali fye sweet driver was a fun guy [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,positive,2,english,waited 5 mins on a sunday afternoon quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel works for me always reliable,payment,positive,2,english,payment via airtel works for me always reliable [SEP] payment,positive,negative,positive,True,False -driver was so quiet i thought something was wrong,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong [SEP] driver_behavior,positive,negative,neutral,False,False -prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False -app loaded faster than usual this morning yangoooo,app_performance,positive,2,lusaka_slang,app loaded faster than usual this morning yangoooo [SEP] app_performance,negative,negative,positive,False,False -booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False -safety wise yango drivers are mostly decent honestly,safety,positive,2,english,safety wise yango drivers are mostly decent honestly [SEP] safety,positive,negative,positive,True,False -ride was just enough i wasnt impressed but not mad,ride_quality,neutral,1,english,ride was just enough i wasnt impressed but not mad [SEP] ride_quality,neutral,negative,neutral,True,False -payment process improving with new updates appreciated,payment,positive,2,english,payment process improving with new updates appreciated [SEP] payment,positive,negative,positive,True,False +the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False +prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False +booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False customer service through dm was actually responsive,customer_support,positive,2,english,customer service through dm was actually responsive [SEP] customer_support,positive,negative,positive,True,False -booking yali bwino lelo no surge thank God,booking,positive,2,bemba_cibemba,booking yali bwino lelo no surge thank God [SEP] booking,positive,negative,positive,True,False -the ride was actually nice for a change,ride_quality,positive,2,english,the ride was actually nice for a change [SEP] ride_quality,positive,negative,positive,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,positive,2,nyanja_cinyanja,driver alefika smiling kanshi made my day 😊 [SEP] driver_behavior,positive,negative,positive,True,False -customer care yangu was empathetic and quick today,customer_support,positive,2,nyanja_cinyanja,customer care yangu was empathetic and quick today [SEP] customer_support,positive,negative,positive,True,False -safety wise i appreciate when drivers ask for destination,safety,positive,2,english,safety wise i appreciate when drivers ask for destination [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student so cool,ride_quality,positive,2,english,the ride was sweet driver was a uni student so cool [SEP] ride_quality,positive,negative,positive,True,False driver was rude but at least he was on time,waiting_time,positive,2,english,driver was rude but at least he was on time [SEP] waiting_time,negative,negative,positive,False,False -prices for chunga to garden city are reasonable enough,pricing,positive,2,english,prices for chunga to garden city are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app yala work fine no problems lately bwino,app_performance,positive,2,nyanja_cinyanja,app yala work fine no problems lately bwino [SEP] app_performance,positive,negative,positive,True,False -safety wise i felt safe enough thank God,safety,positive,2,english,safety wise i felt safe enough thank God [SEP] safety,positive,negative,positive,True,False -ride yali peaceful driver was chill bro,ride_quality,positive,2,nyanja_cinyanja,ride yali peaceful driver was chill bro [SEP] ride_quality,positive,negative,positive,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False -driver was honestly the kindest dude bless him,driver_behavior,positive,2,english,driver was honestly the kindest dude bless him [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient and resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from leopards hill tonight,booking,positive,2,english,booking yali easy from leopards hill tonight [SEP] booking,positive,negative,positive,True,False -safety wise yango is the way to go in lusaka,safety,positive,2,english,safety wise yango is the way to go in lusaka [SEP] safety,positive,negative,positive,True,False -the ride was a 7/10 honestly comfortable,ride_quality,positive,2,english,the ride was a 7/10 honestly comfortable [SEP] ride_quality,positive,negative,positive,True,False -payment via momo finally success after weeks of issues,payment,positive,2,english,payment via momo finally success after weeks of issues [SEP] payment,positive,negative,positive,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alefika fast and was very respectful 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -customer service yangu yali helpful today via twitter,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali helpful today via twitter [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga was easy thank God,booking,positive,2,english,booking from kabulonga was easy thank God [SEP] booking,positive,negative,positive,True,False -safety wise driver was alert and respectful tonight,safety,positive,2,english,safety wise driver was alert and respectful tonight [SEP] safety,positive,negative,positive,True,False +waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,positive,negative,positive,True,False +payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 4 mins from levy park amazing time,waiting_time,positive,2,english,waited 4 mins from levy park amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama tonight,payment,positive,2,english,payment via mtn momo finally works no drama tonight [SEP] payment,positive,negative,positive,True,False -prices for trips to ndola are reasonable now,pricing,positive,2,english,prices for trips to ndola are reasonable now [SEP] pricing,positive,negative,positive,True,False -customer service yangu was awesome made my day,customer_support,positive,2,nyanja_cinyanja,customer service yangu was awesome made my day [SEP] customer_support,positive,negative,positive,True,False -booking from town hall was instant tonight nice,booking,positive,2,english,booking from town hall was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise yangos in app features are commendable,safety,positive,2,english,safety wise yangos in app features are commendable [SEP] safety,positive,negative,positive,True,False -the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,neutral,negative,neutral,True,False -driver was a saint helped me unload my groceries 🥰,driver_behavior,positive,2,english,driver was a saint helped me unload my groceries 🥰 [SEP] driver_behavior,positive,negative,positive,True,False -yango prices in lusaka have stabilized i admit,pricing,positive,2,english,yango prices in lusaka have stabilized i admit [SEP] pricing,positive,negative,positive,True,False -safety wise share trip feature is essential at night,safety,positive,2,english,safety wise share trip feature is essential at night [SEP] safety,positive,negative,positive,True,False -the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from olympia park amazing,waiting_time,positive,2,english,waited 3 mins from olympia park amazing [SEP] waiting_time,positive,negative,positive,True,False -payment success first try thanks the heavens,payment,positive,2,english,payment success first try thanks the heavens [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False -customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -booking was easy from heroes stadium tonight,booking,positive,2,english,booking was easy from heroes stadium tonight [SEP] booking,positive,negative,positive,True,False -the ride was peaceful and pleasant honestly,ride_quality,positive,2,english,the ride was peaceful and pleasant honestly [SEP] ride_quality,positive,negative,positive,True,False -waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False -my driver was a young woman so professional,driver_behavior,positive,2,english,my driver was a young woman so professional [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to mtendere route are reasonable,pricing,positive,2,english,prices for town to mtendere route are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino bwino with the new update,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino bwino with the new update [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from chibolya tonight,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya tonight [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro a real pro,ride_quality,positive,2,english,the ride was excellent driver was a pro a real pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing time,waiting_time,positive,2,english,waited 3 mins from town hall area amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama appreciated,payment,positive,2,english,payment via mtn momo finally works no drama appreciated [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button feature,safety,positive,2,english,safety wise yango is doing well with panic button feature [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol 🌻 [SEP] ride_quality,positive,negative,positive,True,False +the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False +the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,neutral,positive,True,False +customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False +waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days fair,pricing,positive,2,english,prices in town are pretty consistent these days fair [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu was useful this time around,customer_support,positive,2,nyanja_cinyanja,customer service yangu was useful this time around [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False +the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False +waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False -customer support yangu was amazing kindly resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu was amazing kindly resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing thank God,booking,positive,2,english,booking yali instant for once amazing thank God [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly safe on the trip,safety,positive,2,english,safety wise i felt mostly safe on the trip [SEP] safety,positive,negative,positive,True,False -the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,positive,negative,positive,True,False -prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False +prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False the ride was wholesome driver was a young guy bless,ride_quality,positive,2,english,the ride was wholesome driver was a young guy bless [SEP] ride_quality,positive,negative,positive,True,False -payment yangu yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yangu yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town center are mostly fair these days,pricing,positive,2,english,prices in town center are mostly fair these days [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -ride yali sweet driver was a uni student we chatted,ride_quality,positive,2,nyanja_cinyanja,ride yali sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me consistently,payment,positive,2,english,payment via airtel money is reliable for me consistently [SEP] payment,positive,negative,positive,True,False -safety wise driver knew his lane respected my space,safety,positive,2,english,safety wise driver knew his lane respected my space [SEP] safety,positive,negative,positive,True,False -waited fye 4 mins from chinika rd quick,waiting_time,positive,2,bemba_cibemba,waited fye 4 mins from chinika rd quick [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,positive,negative,positive,True,False -customer support resolved my issue this time around,customer_support,positive,2,english,customer support resolved my issue this time around [SEP] customer_support,positive,negative,positive,True,False -booking accepted in 10 seconds wow blessed,booking,positive,2,english,booking accepted in 10 seconds wow blessed [SEP] booking,positive,negative,positive,True,False -safety wise the panic button gives me peace of mind,safety,positive,2,english,safety wise the panic button gives me peace of mind [SEP] safety,positive,negative,positive,True,False -the ride was nice driver was a young mama bless,ride_quality,positive,2,english,the ride was nice driver was a young mama bless [SEP] ride_quality,positive,negative,positive,True,False +the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False -ride was decent for a quick trip from arcades,ride_quality,positive,2,english,ride was decent for a quick trip from arcades [SEP] ride_quality,positive,negative,positive,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,neutral,negative,neutral,True,False -driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,negative,positive,True,False -prices for kabwe trips are reasonable im happy,pricing,positive,2,english,prices for kabwe trips are reasonable im happy [SEP] pricing,positive,negative,positive,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,positive,2,bemba_cibemba,app yali smooth pa version yapya naffuko bwino [SEP] app_performance,positive,negative,positive,True,False -customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita success yangoooo love that ❤️,booking,positive,2,lusaka_slang,booking yacita success yangoooo love that ❤️ [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly fine on the trip,safety,positive,2,english,safety wise i felt mostly fine on the trip [SEP] safety,positive,negative,positive,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False -payment via momo was instant rare blessing,payment,positive,2,english,payment via momo was instant rare blessing [SEP] payment,positive,negative,positive,True,False +customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False +waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False +driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,neutral,positive,True,False +customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,positive,neutral,True,False +waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving over time slowly,customer_support,positive,2,english,customer support is improving over time slowly [SEP] customer_support,positive,negative,positive,True,False -booking from sunningdale was instant tonight nice,booking,positive,2,english,booking from sunningdale was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean working seatbelts good,safety,positive,2,english,safety wise driver had clean working seatbelts good [SEP] safety,positive,negative,positive,True,False -ride was bumpy but driver was apologetic which helped,ride_quality,neutral,1,english,ride was bumpy but driver was apologetic which helped [SEP] ride_quality,neutral,negative,neutral,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,positive,2,bemba_cibemba,waited fye 5 mins ee insanity in a good way [SEP] waiting_time,positive,negative,positive,True,False +yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False -prices for woodlands to town are usually decent,pricing,positive,2,english,prices for woodlands to town are usually decent [SEP] pricing,positive,negative,positive,True,False -safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,neutral,negative,neutral,True,False -ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False -payment via airtel money works for me always,payment,positive,2,english,payment via airtel money works for me always [SEP] payment,positive,negative,positive,True,False +app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False +prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False app yangu yali stable lelo no issues today,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues today [SEP] app_performance,positive,negative,positive,True,False -customer support yacita resolve my refund issue fast,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my refund issue fast [SEP] customer_support,positive,negative,positive,True,False -booking from sandys creations area was instant,booking,positive,2,english,booking from sandys creations area was instant [SEP] booking,positive,negative,positive,True,False -safety wise yango wins for me in lusaka any day,safety,positive,2,english,safety wise yango wins for me in lusaka any day [SEP] safety,positive,negative,positive,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,positive,2,nyanja_cinyanja,ride yali sweet driver played afrobeats 🎶 [SEP] ride_quality,positive,negative,positive,True,False -driver was respectful and kept his eyes on the road,driver_behavior,positive,2,english,driver was respectful and kept his eyes on the road [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine lelo no glitch [SEP] app_performance,positive,negative,positive,True,False -customer care lady was so kind today made my day,customer_support,positive,2,english,customer care lady was so kind today made my day [SEP] customer_support,positive,negative,positive,True,False -the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,neutral,negative,neutral,True,False -waited 6 mins from town hall reasonable,waiting_time,positive,2,english,waited 6 mins from town hall reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment via momo finally worked thanks,payment,positive,2,english,payment via momo finally worked thanks [SEP] payment,positive,negative,positive,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,positive,2,english,driver was so professional like a hotel chauffer fr [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was helpful and patient pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -safety wise yangos verification is appreciated,safety,positive,2,english,safety wise yangos verification is appreciated [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time,waiting_time,positive,2,english,waited 8 mins on lake rd good time [SEP] waiting_time,positive,negative,positive,True,False +waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False +safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False +the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False +payment failed and i had to pay cash again 🤦‍♂️,payment,negative,0,english,payment failed and i had to pay cash again 🤦‍♂️ [SEP] payment,negative,neutral,negative,True,False driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to lilayi are reasonable,pricing,positive,2,english,prices in town to lilayi are reasonable [SEP] pricing,positive,negative,positive,True,False -customer service was helpful for once thanks team,customer_support,positive,2,english,customer service was helpful for once thanks team [SEP] customer_support,positive,negative,positive,True,False +booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice driver was chill,ride_quality,positive,2,english,the ride was a vibe music was nice driver was chill [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today rare,payment,positive,2,english,payment via mtn momo finally worked today rare [SEP] payment,positive,negative,positive,True,False -app is fine for me works well on android 13,app_performance,positive,2,english,app is fine for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka honestly,safety,positive,2,english,safety wise yango wins for me in lusaka honestly [SEP] safety,positive,negative,positive,True,False the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,positive,2,english,waited 6 mins reasonable for a tuesday eve [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter today,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter today [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth eventually,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth eventually [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly day in day out,safety,positive,2,english,safety wise im a yango fan honestly day in day out [SEP] safety,positive,negative,positive,True,False -the ride was just okay i guess made it home,ride_quality,neutral,1,english,the ride was just okay i guess made it home [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was professional we even joked around appreciated,driver_behavior,positive,2,english,driver was professional we even joked around appreciated [SEP] driver_behavior,positive,negative,positive,True,False -customer care has been okay lately not amazing,customer_support,neutral,1,english,customer care has been okay lately not amazing [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False -safety wise yango is doing alright with vetting,safety,positive,2,english,safety wise yango is doing alright with vetting [SEP] safety,positive,negative,positive,True,False -the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,neutral,negative,neutral,True,False -payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False -driver was a young man very respectful nice ride,driver_behavior,positive,2,english,driver was a young man very respectful nice ride [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was attentive resolved my issue fast,customer_support,positive,2,english,customer support yangu was attentive resolved my issue fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is doing well for me,safety,positive,2,english,safety wise yango is doing well for me [SEP] safety,positive,negative,positive,True,False +prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False +booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False +the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False +payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False the ride was wholesome driver was a uni student,ride_quality,positive,2,english,the ride was wholesome driver was a uni student [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time tbh,waiting_time,positive,2,english,waited 8 mins on lake rd good time tbh [SEP] waiting_time,positive,negative,positive,True,False -app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,positive,negative,positive,True,False -customer service was patient and helpful tonight,customer_support,positive,2,english,customer service was patient and helpful tonight [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing,booking,positive,2,english,booking yali instant for once amazing [SEP] booking,positive,negative,positive,True,False -the ride was the most enjoyable this month tbh,ride_quality,positive,2,english,the ride was the most enjoyable this month tbh [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a friday eve fast,waiting_time,positive,2,english,waited 5 mins on a friday eve fast [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama,payment,positive,2,english,payment via mtn momo finally works no drama [SEP] payment,positive,negative,positive,True,False -prices ku copperbelt are reasonable enough,pricing,positive,2,english,prices ku copperbelt are reasonable enough [SEP] pricing,positive,negative,positive,True,False -customer support yacita help me na refund pakaona,customer_support,positive,2,bemba_cibemba,customer support yacita help me na refund pakaona [SEP] customer_support,positive,negative,positive,True,False booking yali ku mufulira yacita work pa first try,booking,positive,2,nyanja_cinyanja,booking yali ku mufulira yacita work pa first try [SEP] booking,negative,negative,positive,False,False -ride yacita normal nothing special honestly,ride_quality,neutral,1,nyanja_cinyanja,ride yacita normal nothing special honestly [SEP] ride_quality,neutral,negative,neutral,True,False -waited only 2 mins from town hall blessed quick,waiting_time,positive,2,english,waited only 2 mins from town hall blessed quick [SEP] waiting_time,positive,negative,positive,True,False -payment yali instant via airtel money no fuss,payment,positive,2,english,payment yali instant via airtel money no fuss [SEP] payment,positive,negative,positive,True,False -driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,negative,negative,positive,False,False -prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False -app yangu yapanga improve since may bwino sana,app_performance,positive,2,bemba_cibemba,app yangu yapanga improve since may bwino sana [SEP] app_performance,negative,negative,positive,False,False -customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,negative,positive,False,False -booking yali smooth pa thursday morning,booking,positive,2,nyanja_cinyanja,booking yali smooth pa thursday morning [SEP] booking,positive,negative,positive,True,False -safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,neutral,negative,positive,False,False -ride yali peaceful and i appreciated the silence,ride_quality,positive,2,nyanja_cinyanja,ride yali peaceful and i appreciated the silence [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn money worked fast tonight surprise,payment,positive,2,english,payment via mtn money worked fast tonight surprise [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino lelo lelo nakubwelela,app_performance,positive,2,bemba_cibemba,app yangu yala bwino lelo lelo nakubwelela [SEP] app_performance,positive,negative,positive,True,False +safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,positive,negative,False,False +ride yacita normal nothing special honestly,ride_quality,neutral,1,nyanja_cinyanja,ride yacita normal nothing special honestly [SEP] ride_quality,positive,positive,neutral,False,False +driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,neutral,negative,positive,False,False +prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False +safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,positive,negative,positive,True,False customer support yangu yali patient na empathetic today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient na empathetic today [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga yali smooth pa friday eve,booking,positive,2,nyanja_cinyanja,booking from kabulonga yali smooth pa friday eve [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers respect lanes tonight,safety,positive,2,english,safety wise yango drivers respect lanes tonight [SEP] safety,positive,negative,positive,True,False -driver was a vibe asked about my day so polite,driver_behavior,positive,2,english,driver was a vibe asked about my day so polite [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to garden city are reasonable,pricing,positive,2,english,prices for town to garden city are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,negative,neutral,False,False -safety wise i felt secure with seatbelt and id displayed,safety,positive,2,english,safety wise i felt secure with seatbelt and id displayed [SEP] safety,positive,negative,positive,True,False -ride was just okay nothing exceptional honestly,ride_quality,neutral,1,english,ride was just okay nothing exceptional honestly [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on cairo road quick,waiting_time,positive,2,english,waited 9 mins on cairo road quick [SEP] waiting_time,positive,negative,positive,True,False -driver tonight knew lusaka inside out impressed,driver_behavior,positive,2,english,driver tonight knew lusaka inside out impressed [SEP] driver_behavior,positive,negative,positive,True,False -app yala fine no crashes for a week lelo nice,app_performance,positive,2,nyanja_cinyanja,app yala fine no crashes for a week lelo nice [SEP] app_performance,positive,negative,positive,True,False -customer service yangu yali kind and patient,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali kind and patient [SEP] customer_support,positive,negative,positive,True,False -booking is reliable on weekday afternoons,booking,positive,2,english,booking is reliable on weekday afternoons [SEP] booking,positive,negative,positive,True,False -waited only 4 mins on chinika rd amazing,waiting_time,positive,2,english,waited only 4 mins on chinika rd amazing [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yali instant tonight rare,payment,positive,2,nyanja_cinyanja,payment ya momo yali instant tonight rare [SEP] payment,positive,negative,positive,True,False -prices for town to woodlands are usually fair,pricing,positive,2,english,prices for town to woodlands are usually fair [SEP] pricing,positive,negative,positive,True,False -booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,negative,neutral,False,False -safety wise i had a sober driver thank God,safety,positive,2,english,safety wise i had a sober driver thank God [SEP] safety,positive,negative,positive,True,False -ride yali smooth and clean honestly impressed,ride_quality,positive,2,nyanja_cinyanja,ride yali smooth and clean honestly impressed [SEP] ride_quality,positive,negative,positive,True,False +customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,positive,neutral,False,False +prices for town to woodlands are usually fair,pricing,positive,2,english,prices for town to woodlands are usually fair [SEP] pricing,positive,neutral,positive,True,False +booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,positive,neutral,False,False +waited 17 mins from manda hill kinda long,waiting_time,negative,0,english,waited 17 mins from manda hill kinda long [SEP] waiting_time,positive,positive,negative,False,False payment failed pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment failed pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False driver tonight was so chill we even shared a laugh 😆,driver_behavior,positive,2,english,driver tonight was so chill we even shared a laugh 😆 [SEP] driver_behavior,negative,negative,positive,False,False -yango prices have stabilized this month thank God,pricing,positive,2,english,yango prices have stabilized this month thank God [SEP] pricing,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch yangoooo,app_performance,positive,2,lusaka_slang,app yangu yala work fine lelo no glitch yangoooo [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali fast on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali fast on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from cairo road this morning,booking,positive,2,nyanja_cinyanja,booking yali easy from cairo road this morning [SEP] booking,positive,negative,positive,True,False -the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,neutral,negative,neutral,True,False -payment via mtn money was instant first try amazing,payment,positive,2,english,payment via mtn money was instant first try amazing [SEP] payment,positive,negative,positive,True,False -prices in town to longacres are reasonable enough,pricing,positive,2,english,prices in town to longacres are reasonable enough [SEP] pricing,positive,negative,positive,True,False -customer care yangu yali helpful via dm yangu,customer_support,positive,2,nyanja_cinyanja,customer care yangu yali helpful via dm yangu [SEP] customer_support,positive,negative,positive,True,False -safety wise i recommend yango over indriver any day,safety,positive,2,english,safety wise i recommend yango over indriver any day [SEP] safety,positive,negative,positive,True,False -ride yali pleasant driver was very calm,ride_quality,positive,2,nyanja_cinyanja,ride yali pleasant driver was very calm [SEP] ride_quality,positive,negative,positive,True,False -waited fye 6 mins twikambe quick,waiting_time,positive,2,bemba_cibemba,waited fye 6 mins twikambe quick [SEP] waiting_time,positive,negative,positive,True,False -payment yali instant via airtel today rare blessing,payment,positive,2,english,payment yali instant via airtel today rare blessing [SEP] payment,positive,negative,positive,True,False -customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -booking yali smooth pa first try ee,booking,positive,2,bemba_cibemba,booking yali smooth pa first try ee [SEP] booking,positive,negative,positive,True,False -safety wise yango is the safest option in lusaka,safety,positive,2,english,safety wise yango is the safest option in lusaka [SEP] safety,positive,negative,positive,True,False +safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,positive,negative,False,False +the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,positive,negative,neutral,False,False +yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False +app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False +customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False ride yali bumpy roads were terrible not yangos fault,ride_quality,neutral,1,nyanja_cinyanja,ride yali bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -driver was a saint helped my mother with her bags 🥺,driver_behavior,positive,2,english,driver was a saint helped my mother with her bags 🥺 [SEP] driver_behavior,positive,negative,positive,True,False -prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,neutral,negative,positive,False,False -customer service yangu yali quick on dm today,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali quick on dm today [SEP] customer_support,positive,negative,positive,True,False -safety wise i love the in app safety features yangoooo,safety,positive,2,lusaka_slang,safety wise i love the in app safety features yangoooo [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver respected silence,ride_quality,positive,2,english,the ride was peaceful driver respected silence [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,positive,2,english,waited 5 mins on a busy friday eve impressive [SEP] waiting_time,positive,negative,positive,True,False -app yangu yacita work fine lelo no issues bwino,app_performance,positive,2,nyanja_cinyanja,app yangu yacita work fine lelo no issues bwino [SEP] app_performance,positive,negative,positive,True,False -customer support yangu was helpful and patient today,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth pa first try fye basi nice,booking,positive,2,bemba_cibemba,booking yali smooth pa first try fye basi nice [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False +prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,negative,neutral,positive,False,False +driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,positive,negative,False,False +safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,positive,neutral,positive,True,False the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False -payment success ye no drama tonight amazing,payment,positive,2,english,payment success ye no drama tonight amazing [SEP] payment,positive,negative,positive,True,False -customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False -safety wise im a yango supporter still tonight,safety,positive,2,english,safety wise im a yango supporter still tonight [SEP] safety,positive,negative,positive,True,False -ride was a 8/10 honestly the driver was nice,ride_quality,positive,2,english,ride was a 8/10 honestly the driver was nice [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money was fast today as always,payment,positive,2,english,payment via airtel money was fast today as always [SEP] payment,positive,negative,positive,True,False -customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False +customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False +customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False booking yacita work na surge yali not too high tonight,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high tonight [SEP] booking,negative,negative,positive,False,False -safety wise i give yango 8/10 honestly,safety,positive,2,english,safety wise i give yango 8/10 honestly [SEP] safety,positive,negative,positive,True,False -ride yali peaceful and clean honestly love it,ride_quality,positive,2,nyanja_cinyanja,ride yali peaceful and clean honestly love it [SEP] ride_quality,positive,negative,positive,True,False -payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,neutral,negative,neutral,True,False -driver was a young man so friendly we chatted nicely,driver_behavior,positive,2,english,driver was a young man so friendly we chatted nicely [SEP] driver_behavior,positive,negative,positive,True,False -customer support was patient na helpful kwambili,customer_support,positive,2,nyanja_cinyanja,customer support was patient na helpful kwambili [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is reliable always,booking,positive,2,english,booking from kabulonga is reliable always [SEP] booking,positive,negative,positive,True,False -safety wise im happy with yangos verification system,safety,positive,2,english,safety wise im happy with yangos verification system [SEP] safety,positive,negative,positive,True,False -the ride was just okay it served its purpose only,ride_quality,neutral,1,english,the ride was just okay it served its purpose only [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False -prices for trips to woodlands are reasonable enough,pricing,positive,2,english,prices for trips to woodlands are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app is okay for me works well on android 13 currently,app_performance,positive,2,english,app is okay for me works well on android 13 currently [SEP] app_performance,positive,negative,positive,True,False -customer care responded to my email within 24 hrs nice,customer_support,positive,2,english,customer care responded to my email within 24 hrs nice [SEP] customer_support,positive,negative,positive,True,False -booking was easy from independence stadium area tonight,booking,positive,2,english,booking was easy from independence stadium area tonight [SEP] booking,positive,negative,positive,True,False -safety wise i prefer yango over bolt honestly,safety,positive,2,english,safety wise i prefer yango over bolt honestly [SEP] safety,positive,negative,positive,True,False -waited 7 mins in kabwata reasonable,waiting_time,positive,2,english,waited 7 mins in kabwata reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,neutral,negative,neutral,True,False +waited 22 mins in roma area kinda long honestly,waiting_time,negative,0,english,waited 22 mins in roma area kinda long honestly [SEP] waiting_time,positive,positive,negative,False,False +app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,positive,negative,False,False +waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False +payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False -customer support handled my issue with grace appreciated,customer_support,positive,2,english,customer support handled my issue with grace appreciated [SEP] customer_support,positive,negative,positive,True,False -booking is generally smooth not perfect but acceptable,booking,positive,2,english,booking is generally smooth not perfect but acceptable [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are usually careful with the law,safety,positive,2,english,safety wise yango drivers are usually careful with the law [SEP] safety,positive,negative,positive,True,False -payment success first try love that no fuss,payment,positive,2,english,payment success first try love that no fuss [SEP] payment,positive,negative,positive,True,False -driver was professional respected my time appreciated,driver_behavior,positive,2,english,driver was professional respected my time appreciated [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to lilayi route are reasonable,pricing,positive,2,english,prices for town to lilayi route are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support resolved my issue in 10 mins so fast,customer_support,positive,2,english,customer support resolved my issue in 10 mins so fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is improving year by year imo,safety,positive,2,english,safety wise yango is improving year by year imo [SEP] safety,positive,negative,positive,True,False -the ride was vibey driver played zambezi sound 🎵,ride_quality,positive,2,english,the ride was vibey driver played zambezi sound 🎵 [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,positive,2,english,waited 5 mins on a sunday afternoon quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel works for me always reliable,payment,positive,2,english,payment via airtel works for me always reliable [SEP] payment,positive,negative,positive,True,False +the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False driver was so quiet i thought something was wrong haha,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong haha [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False -app loaded faster than usual this morning yangoooo,app_performance,positive,2,lusaka_slang,app loaded faster than usual this morning yangoooo [SEP] app_performance,negative,negative,positive,False,False -booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False -safety wise yango drivers are mostly decent honestly,safety,positive,2,english,safety wise yango drivers are mostly decent honestly [SEP] safety,positive,negative,positive,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,neutral,1,english,the ride was just enough i wasnt impressed but not mad [SEP] ride_quality,neutral,negative,neutral,True,False -payment process improving with new updates appreciated,payment,positive,2,english,payment process improving with new updates appreciated [SEP] payment,positive,negative,positive,True,False +prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False +booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False customer service through dm was actually responsive,customer_support,positive,2,english,customer service through dm was actually responsive [SEP] customer_support,positive,negative,positive,True,False -booking yali bwino lelo no surge thank God,booking,positive,2,bemba_cibemba,booking yali bwino lelo no surge thank God [SEP] booking,positive,negative,positive,True,False -the ride was actually nice for a change wow,ride_quality,positive,2,english,the ride was actually nice for a change wow [SEP] ride_quality,positive,negative,positive,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,positive,2,nyanja_cinyanja,driver alefika smiling kanshi made my day 😊 [SEP] driver_behavior,positive,negative,positive,True,False -customer care yangu was empathetic and quick today,customer_support,positive,2,nyanja_cinyanja,customer care yangu was empathetic and quick today [SEP] customer_support,positive,negative,positive,True,False -safety wise i appreciate when drivers ask for destination,safety,positive,2,english,safety wise i appreciate when drivers ask for destination [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student so cool,ride_quality,positive,2,english,the ride was sweet driver was a uni student so cool [SEP] ride_quality,positive,negative,positive,True,False driver was rude but at least he was on time tbh,waiting_time,positive,2,english,driver was rude but at least he was on time tbh [SEP] waiting_time,negative,negative,positive,False,False -prices for chunga to garden city are reasonable enough,pricing,positive,2,english,prices for chunga to garden city are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app yala work fine no problems lately bwino,app_performance,positive,2,nyanja_cinyanja,app yala work fine no problems lately bwino [SEP] app_performance,positive,negative,positive,True,False -safety wise i felt safe enough thank God,safety,positive,2,english,safety wise i felt safe enough thank God [SEP] safety,positive,negative,positive,True,False -the ride yali peaceful driver was chill bro,ride_quality,positive,2,nyanja_cinyanja,the ride yali peaceful driver was chill bro [SEP] ride_quality,positive,negative,positive,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False -driver was honestly the kindest dude bless him,driver_behavior,positive,2,english,driver was honestly the kindest dude bless him [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient and resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from leopards hill tonight,booking,positive,2,english,booking yali easy from leopards hill tonight [SEP] booking,positive,negative,positive,True,False -safety wise yango is the way to go in lusaka,safety,positive,2,english,safety wise yango is the way to go in lusaka [SEP] safety,positive,negative,positive,True,False -the ride was a 7/10 honestly comfortable,ride_quality,positive,2,english,the ride was a 7/10 honestly comfortable [SEP] ride_quality,positive,negative,positive,True,False -payment via momo finally success after weeks of issues,payment,positive,2,english,payment via momo finally success after weeks of issues [SEP] payment,positive,negative,positive,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alefika fast and was very respectful 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -customer service yangu yali helpful today via twitter,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali helpful today via twitter [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga was easy thank God,booking,positive,2,english,booking from kabulonga was easy thank God [SEP] booking,positive,negative,positive,True,False -safety wise driver was alert and respectful tonight,safety,positive,2,english,safety wise driver was alert and respectful tonight [SEP] safety,positive,negative,positive,True,False +waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,positive,negative,positive,True,False +payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 4 mins from levy park amazing time,waiting_time,positive,2,english,waited 4 mins from levy park amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama tonight,payment,positive,2,english,payment via mtn momo finally works no drama tonight [SEP] payment,positive,negative,positive,True,False -prices for trips to ndola are reasonable now,pricing,positive,2,english,prices for trips to ndola are reasonable now [SEP] pricing,positive,negative,positive,True,False -customer service yangu was awesome made my day,customer_support,positive,2,nyanja_cinyanja,customer service yangu was awesome made my day [SEP] customer_support,positive,negative,positive,True,False -booking from town hall was instant tonight nice,booking,positive,2,english,booking from town hall was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise yangos in app features are commendable,safety,positive,2,english,safety wise yangos in app features are commendable [SEP] safety,positive,negative,positive,True,False -the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,neutral,negative,neutral,True,False -driver was a saint helped me unload my groceries 🥰,driver_behavior,positive,2,english,driver was a saint helped me unload my groceries 🥰 [SEP] driver_behavior,positive,negative,positive,True,False -yango prices in lusaka have stabilized i admit,pricing,positive,2,english,yango prices in lusaka have stabilized i admit [SEP] pricing,positive,negative,positive,True,False -safety wise share trip feature is essential at night,safety,positive,2,english,safety wise share trip feature is essential at night [SEP] safety,positive,negative,positive,True,False -the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from olympia park amazing,waiting_time,positive,2,english,waited 3 mins from olympia park amazing [SEP] waiting_time,positive,negative,positive,True,False -payment success first try thanks the heavens,payment,positive,2,english,payment success first try thanks the heavens [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False -customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False -booking was easy from heroes stadium tonight,booking,positive,2,english,booking was easy from heroes stadium tonight [SEP] booking,positive,negative,positive,True,False -the ride was peaceful and pleasant honestly,ride_quality,positive,2,english,the ride was peaceful and pleasant honestly [SEP] ride_quality,positive,negative,positive,True,False -waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False -driver wandi was a young woman so professional,driver_behavior,positive,2,english,driver wandi was a young woman so professional [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to mtendere route are reasonable,pricing,positive,2,english,prices for town to mtendere route are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino bwino with the new update,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino bwino with the new update [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from chibolya tonight,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya tonight [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro a real pro,ride_quality,positive,2,english,the ride was excellent driver was a pro a real pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing time,waiting_time,positive,2,english,waited 3 mins from town hall area amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama appreciated,payment,positive,2,english,payment via mtn momo finally works no drama appreciated [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button feature,safety,positive,2,english,safety wise yango is doing well with panic button feature [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol 🌻 [SEP] ride_quality,positive,negative,positive,True,False +the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False +the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,neutral,positive,True,False +customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False +waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days fair,pricing,positive,2,english,prices in town are pretty consistent these days fair [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu was useful this time around,customer_support,positive,2,nyanja_cinyanja,customer service yangu was useful this time around [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False +the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False +waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False -customer support yangu was amazing kindly resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu was amazing kindly resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing thank God,booking,positive,2,english,booking yali instant for once amazing thank God [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly safe on the trip,safety,positive,2,english,safety wise i felt mostly safe on the trip [SEP] safety,positive,negative,positive,True,False -the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,positive,negative,positive,True,False -prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False +prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False the ride was wholesome driver was a young guy bless,ride_quality,positive,2,english,the ride was wholesome driver was a young guy bless [SEP] ride_quality,positive,negative,positive,True,False -payment yangu yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yangu yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town center are mostly fair these days,pricing,positive,2,english,prices in town center are mostly fair these days [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -the ride yali sweet driver was a uni student we chatted,ride_quality,positive,2,nyanja_cinyanja,the ride yali sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me consistently,payment,positive,2,english,payment via airtel money is reliable for me consistently [SEP] payment,positive,negative,positive,True,False -safety wise driver knew his lane respected my space,safety,positive,2,english,safety wise driver knew his lane respected my space [SEP] safety,positive,negative,positive,True,False -waited fye 4 mins from chinika rd quick,waiting_time,positive,2,bemba_cibemba,waited fye 4 mins from chinika rd quick [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,positive,negative,positive,True,False -customer support resolved my issue this time around,customer_support,positive,2,english,customer support resolved my issue this time around [SEP] customer_support,positive,negative,positive,True,False -booking accepted in 10 seconds wow blessed,booking,positive,2,english,booking accepted in 10 seconds wow blessed [SEP] booking,positive,negative,positive,True,False -safety wise the panic button gives me peace of mind,safety,positive,2,english,safety wise the panic button gives me peace of mind [SEP] safety,positive,negative,positive,True,False -the ride was nice driver was a young mama bless,ride_quality,positive,2,english,the ride was nice driver was a young mama bless [SEP] ride_quality,positive,negative,positive,True,False +the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False -the ride was decent for a quick trip from arcades,ride_quality,positive,2,english,the ride was decent for a quick trip from arcades [SEP] ride_quality,positive,negative,positive,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,neutral,negative,neutral,True,False -driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,negative,positive,True,False -prices for kabwe trips are reasonable im happy,pricing,positive,2,english,prices for kabwe trips are reasonable im happy [SEP] pricing,positive,negative,positive,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,positive,2,bemba_cibemba,app yali smooth pa version yapya naffuko bwino [SEP] app_performance,positive,negative,positive,True,False -customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita success yangoooo love that ❤️,booking,positive,2,lusaka_slang,booking yacita success yangoooo love that ❤️ [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly fine on the trip,safety,positive,2,english,safety wise i felt mostly fine on the trip [SEP] safety,positive,negative,positive,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False -payment via momo was instant rare blessing,payment,positive,2,english,payment via momo was instant rare blessing [SEP] payment,positive,negative,positive,True,False +customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False +waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False +driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,neutral,positive,True,False +customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,positive,neutral,True,False +waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving over time slowly,customer_support,positive,2,english,customer support is improving over time slowly [SEP] customer_support,positive,negative,positive,True,False -booking from sunningdale was instant tonight nice,booking,positive,2,english,booking from sunningdale was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean working seatbelts good,safety,positive,2,english,safety wise driver had clean working seatbelts good [SEP] safety,positive,negative,positive,True,False -the ride was bumpy but driver was apologetic which helped,ride_quality,neutral,1,english,the ride was bumpy but driver was apologetic which helped [SEP] ride_quality,neutral,negative,neutral,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,positive,2,bemba_cibemba,waited fye 5 mins ee insanity in a good way [SEP] waiting_time,positive,negative,positive,True,False +yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False -prices for woodlands to town are usually decent,pricing,positive,2,english,prices for woodlands to town are usually decent [SEP] pricing,positive,negative,positive,True,False -safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,neutral,negative,neutral,True,False -the ride was a 7/10 honest review,ride_quality,positive,2,english,the ride was a 7/10 honest review [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money works for me always,payment,positive,2,english,payment via airtel money works for me always [SEP] payment,positive,negative,positive,True,False +app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False +prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False app yangu yali stable lelo no issues today,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues today [SEP] app_performance,positive,negative,positive,True,False -customer support yacita resolve my refund issue fast,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my refund issue fast [SEP] customer_support,positive,negative,positive,True,False -booking from sandys creations area was instant,booking,positive,2,english,booking from sandys creations area was instant [SEP] booking,positive,negative,positive,True,False -safety wise yango wins for me in lusaka any day,safety,positive,2,english,safety wise yango wins for me in lusaka any day [SEP] safety,positive,negative,positive,True,False -the ride yali sweet driver played afrobeats 🎶,ride_quality,positive,2,nyanja_cinyanja,the ride yali sweet driver played afrobeats 🎶 [SEP] ride_quality,positive,negative,positive,True,False -driver was respectful and kept his eyes on the road,driver_behavior,positive,2,english,driver was respectful and kept his eyes on the road [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine lelo no glitch [SEP] app_performance,positive,negative,positive,True,False -customer care lady was so kind today made my day,customer_support,positive,2,english,customer care lady was so kind today made my day [SEP] customer_support,positive,negative,positive,True,False -the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,neutral,negative,neutral,True,False -waited 6 mins from town hall reasonable,waiting_time,positive,2,english,waited 6 mins from town hall reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment via momo finally worked thanks,payment,positive,2,english,payment via momo finally worked thanks [SEP] payment,positive,negative,positive,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,positive,2,english,driver was so professional like a hotel chauffer fr [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was helpful and patient pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -safety wise yangos verification is appreciated,safety,positive,2,english,safety wise yangos verification is appreciated [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time,waiting_time,positive,2,english,waited 8 mins on lake rd good time [SEP] waiting_time,positive,negative,positive,True,False +waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False +safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False +the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False +payment failed and i had to pay cash again 🤦‍♂️,payment,negative,0,english,payment failed and i had to pay cash again 🤦‍♂️ [SEP] payment,negative,neutral,negative,True,False driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to lilayi are reasonable,pricing,positive,2,english,prices in town to lilayi are reasonable [SEP] pricing,positive,negative,positive,True,False -customer service was helpful for once thanks team,customer_support,positive,2,english,customer service was helpful for once thanks team [SEP] customer_support,positive,negative,positive,True,False +booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice driver was chill,ride_quality,positive,2,english,the ride was a vibe music was nice driver was chill [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today rare,payment,positive,2,english,payment via mtn momo finally worked today rare [SEP] payment,positive,negative,positive,True,False -app is fine for me works well on android 13,app_performance,positive,2,english,app is fine for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka honestly,safety,positive,2,english,safety wise yango wins for me in lusaka honestly [SEP] safety,positive,negative,positive,True,False the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,positive,2,english,waited 6 mins reasonable for a tuesday eve [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter today,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter today [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth eventually,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth eventually [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly day in day out,safety,positive,2,english,safety wise im a yango fan honestly day in day out [SEP] safety,positive,negative,positive,True,False -the ride was just okay i guess made it home,ride_quality,neutral,1,english,the ride was just okay i guess made it home [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was professional we even joked around appreciated,driver_behavior,positive,2,english,driver was professional we even joked around appreciated [SEP] driver_behavior,positive,negative,positive,True,False -customer care has been okay lately not amazing,customer_support,neutral,1,english,customer care has been okay lately not amazing [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False -safety wise yango is doing alright with vetting,safety,positive,2,english,safety wise yango is doing alright with vetting [SEP] safety,positive,negative,positive,True,False -the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,neutral,negative,neutral,True,False -payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False -driver was a young man very respectful nice ride,driver_behavior,positive,2,english,driver was a young man very respectful nice ride [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was attentive resolved my issue fast,customer_support,positive,2,english,customer support yangu was attentive resolved my issue fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is doing well for me,safety,positive,2,english,safety wise yango is doing well for me [SEP] safety,positive,negative,positive,True,False +prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False +booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False +the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False +payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False the ride was wholesome driver was a uni student,ride_quality,positive,2,english,the ride was wholesome driver was a uni student [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time tbh,waiting_time,positive,2,english,waited 8 mins on lake rd good time tbh [SEP] waiting_time,positive,negative,positive,True,False -app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,positive,negative,positive,True,False -customer service was patient and helpful tonight,customer_support,positive,2,english,customer service was patient and helpful tonight [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing,booking,positive,2,english,booking yali instant for once amazing [SEP] booking,positive,negative,positive,True,False -the ride was the most enjoyable this month tbh,ride_quality,positive,2,english,the ride was the most enjoyable this month tbh [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a friday eve fast,waiting_time,positive,2,english,waited 5 mins on a friday eve fast [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama,payment,positive,2,english,payment via mtn momo finally works no drama [SEP] payment,positive,negative,positive,True,False -prices ku copperbelt are reasonable enough,pricing,positive,2,english,prices ku copperbelt are reasonable enough [SEP] pricing,positive,negative,positive,True,False -customer support yacita help me na refund pakaona,customer_support,positive,2,bemba_cibemba,customer support yacita help me na refund pakaona [SEP] customer_support,positive,negative,positive,True,False booking yali ku mufulira yacita work pa first try,booking,positive,2,nyanja_cinyanja,booking yali ku mufulira yacita work pa first try [SEP] booking,negative,negative,positive,False,False -the ride yacita normal nothing special honestly,ride_quality,neutral,1,nyanja_cinyanja,the ride yacita normal nothing special honestly [SEP] ride_quality,neutral,negative,neutral,True,False -waited only 2 mins from town hall blessed quick,waiting_time,positive,2,english,waited only 2 mins from town hall blessed quick [SEP] waiting_time,positive,negative,positive,True,False -payment yali instant via airtel money no fuss,payment,positive,2,english,payment yali instant via airtel money no fuss [SEP] payment,positive,negative,positive,True,False -driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,negative,negative,positive,False,False -prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False -app yangu yapanga improve since may bwino sana,app_performance,positive,2,bemba_cibemba,app yangu yapanga improve since may bwino sana [SEP] app_performance,negative,negative,positive,False,False -customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,negative,positive,False,False -booking yali smooth pa thursday morning,booking,positive,2,nyanja_cinyanja,booking yali smooth pa thursday morning [SEP] booking,positive,negative,positive,True,False -safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,neutral,negative,positive,False,False -the ride yali peaceful and i appreciated the silence,ride_quality,positive,2,nyanja_cinyanja,the ride yali peaceful and i appreciated the silence [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn money worked fast tonight surprise,payment,positive,2,english,payment via mtn money worked fast tonight surprise [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino lelo lelo nakubwelela,app_performance,positive,2,bemba_cibemba,app yangu yala bwino lelo lelo nakubwelela [SEP] app_performance,positive,negative,positive,True,False +safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,positive,negative,False,False +driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,neutral,negative,positive,False,False +prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False +safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,positive,negative,positive,True,False customer support yangu yali patient na empathetic today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient na empathetic today [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga yali smooth pa friday eve,booking,positive,2,nyanja_cinyanja,booking from kabulonga yali smooth pa friday eve [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers respect lanes tonight,safety,positive,2,english,safety wise yango drivers respect lanes tonight [SEP] safety,positive,negative,positive,True,False -driver was a vibe asked about my day so polite,driver_behavior,positive,2,english,driver was a vibe asked about my day so polite [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to garden city are reasonable,pricing,positive,2,english,prices for town to garden city are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,negative,neutral,False,False -safety wise i felt secure with seatbelt and id displayed,safety,positive,2,english,safety wise i felt secure with seatbelt and id displayed [SEP] safety,positive,negative,positive,True,False -the ride was just okay nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just okay nothing exceptional honestly [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on cairo road quick,waiting_time,positive,2,english,waited 9 mins on cairo road quick [SEP] waiting_time,positive,negative,positive,True,False -driver tonight knew lusaka inside out impressed,driver_behavior,positive,2,english,driver tonight knew lusaka inside out impressed [SEP] driver_behavior,positive,negative,positive,True,False -app yala fine no crashes for a week lelo nice,app_performance,positive,2,nyanja_cinyanja,app yala fine no crashes for a week lelo nice [SEP] app_performance,positive,negative,positive,True,False -customer service yangu yali kind and patient,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali kind and patient [SEP] customer_support,positive,negative,positive,True,False -booking is reliable on weekday afternoons,booking,positive,2,english,booking is reliable on weekday afternoons [SEP] booking,positive,negative,positive,True,False -waited only 4 mins on chinika rd amazing,waiting_time,positive,2,english,waited only 4 mins on chinika rd amazing [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yali instant tonight rare,payment,positive,2,nyanja_cinyanja,payment ya momo yali instant tonight rare [SEP] payment,positive,negative,positive,True,False -prices for town to woodlands are usually fair,pricing,positive,2,english,prices for town to woodlands are usually fair [SEP] pricing,positive,negative,positive,True,False -booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,negative,neutral,False,False -safety wise i had a sober driver thank God,safety,positive,2,english,safety wise i had a sober driver thank God [SEP] safety,positive,negative,positive,True,False -the ride yali smooth and clean honestly impressed,ride_quality,positive,2,nyanja_cinyanja,the ride yali smooth and clean honestly impressed [SEP] ride_quality,positive,negative,positive,True,False +customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,positive,neutral,False,False +prices for town to woodlands are usually fair,pricing,positive,2,english,prices for town to woodlands are usually fair [SEP] pricing,positive,neutral,positive,True,False +booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,positive,neutral,False,False +waited 17 mins from manda hill kinda long,waiting_time,negative,0,english,waited 17 mins from manda hill kinda long [SEP] waiting_time,positive,positive,negative,False,False payment failed pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment failed pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False driver tonight was so chill we even shared a laugh 😆,driver_behavior,positive,2,english,driver tonight was so chill we even shared a laugh 😆 [SEP] driver_behavior,negative,negative,positive,False,False -yango prices have stabilized this month thank God,pricing,positive,2,english,yango prices have stabilized this month thank God [SEP] pricing,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch yangoooo,app_performance,positive,2,lusaka_slang,app yangu yala work fine lelo no glitch yangoooo [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali fast on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali fast on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from cairo road this morning,booking,positive,2,nyanja_cinyanja,booking yali easy from cairo road this morning [SEP] booking,positive,negative,positive,True,False -the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,neutral,negative,neutral,True,False -payment via mtn money was instant first try amazing,payment,positive,2,english,payment via mtn money was instant first try amazing [SEP] payment,positive,negative,positive,True,False -prices in town to longacres are reasonable enough,pricing,positive,2,english,prices in town to longacres are reasonable enough [SEP] pricing,positive,negative,positive,True,False -customer care yangu yali helpful via dm yangu,customer_support,positive,2,nyanja_cinyanja,customer care yangu yali helpful via dm yangu [SEP] customer_support,positive,negative,positive,True,False -safety wise i recommend yango over indriver any day,safety,positive,2,english,safety wise i recommend yango over indriver any day [SEP] safety,positive,negative,positive,True,False -the ride yali pleasant driver was very calm,ride_quality,positive,2,nyanja_cinyanja,the ride yali pleasant driver was very calm [SEP] ride_quality,positive,negative,positive,True,False -waited fye 6 mins twikambe quick,waiting_time,positive,2,bemba_cibemba,waited fye 6 mins twikambe quick [SEP] waiting_time,positive,negative,positive,True,False -payment yali instant via airtel today rare blessing,payment,positive,2,english,payment yali instant via airtel today rare blessing [SEP] payment,positive,negative,positive,True,False -customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False -booking yali smooth pa first try ee,booking,positive,2,bemba_cibemba,booking yali smooth pa first try ee [SEP] booking,positive,negative,positive,True,False -safety wise yango is the safest option in lusaka,safety,positive,2,english,safety wise yango is the safest option in lusaka [SEP] safety,positive,negative,positive,True,False +safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,positive,negative,False,False +the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,positive,negative,neutral,False,False +yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False +app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False +customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False the ride yali bumpy roads were terrible not yangos fault,ride_quality,neutral,1,nyanja_cinyanja,the ride yali bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -driver was a saint helped my mother with her bags 🥺,driver_behavior,positive,2,english,driver was a saint helped my mother with her bags 🥺 [SEP] driver_behavior,positive,negative,positive,True,False -prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,neutral,negative,positive,False,False -customer service yangu yali quick on dm today,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali quick on dm today [SEP] customer_support,positive,negative,positive,True,False -safety wise i love the in app safety features yangoooo,safety,positive,2,lusaka_slang,safety wise i love the in app safety features yangoooo [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver respected silence,ride_quality,positive,2,english,the ride was peaceful driver respected silence [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,positive,2,english,waited 5 mins on a busy friday eve impressive [SEP] waiting_time,positive,negative,positive,True,False -app yangu yacita work fine lelo no issues bwino,app_performance,positive,2,nyanja_cinyanja,app yangu yacita work fine lelo no issues bwino [SEP] app_performance,positive,negative,positive,True,False -customer support yangu was helpful and patient today,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth pa first try fye basi nice,booking,positive,2,bemba_cibemba,booking yali smooth pa first try fye basi nice [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False +prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,negative,neutral,positive,False,False +driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,positive,negative,False,False +safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,positive,neutral,positive,True,False the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False -payment success ye no drama tonight amazing,payment,positive,2,english,payment success ye no drama tonight amazing [SEP] payment,positive,negative,positive,True,False -customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False -safety wise im a yango supporter still tonight,safety,positive,2,english,safety wise im a yango supporter still tonight [SEP] safety,positive,negative,positive,True,False -the ride was a 8/10 honestly the driver was nice,ride_quality,positive,2,english,the ride was a 8/10 honestly the driver was nice [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money was fast today as always,payment,positive,2,english,payment via airtel money was fast today as always [SEP] payment,positive,negative,positive,True,False -customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False +customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False +customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False booking yacita work na surge yali not too high tonight,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high tonight [SEP] booking,negative,negative,positive,False,False -safety wise i give yango 8/10 honestly,safety,positive,2,english,safety wise i give yango 8/10 honestly [SEP] safety,positive,negative,positive,True,False -the ride yali peaceful and clean honestly love it,ride_quality,positive,2,nyanja_cinyanja,the ride yali peaceful and clean honestly love it [SEP] ride_quality,positive,negative,positive,True,False -payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,neutral,negative,neutral,True,False -driver wandi was a young man so friendly we chatted nicely,driver_behavior,positive,2,english,driver wandi was a young man so friendly we chatted nicely [SEP] driver_behavior,positive,negative,positive,True,False -customer support was patient na helpful kwambili,customer_support,positive,2,nyanja_cinyanja,customer support was patient na helpful kwambili [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is reliable always,booking,positive,2,english,booking from kabulonga is reliable always [SEP] booking,positive,negative,positive,True,False -safety wise im happy with yangos verification system,safety,positive,2,english,safety wise im happy with yangos verification system [SEP] safety,positive,negative,positive,True,False -the ride was just okay it served its purpose only,ride_quality,neutral,1,english,the ride was just okay it served its purpose only [SEP] ride_quality,neutral,negative,neutral,True,False -waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False -prices for trips to woodlands are reasonable enough,pricing,positive,2,english,prices for trips to woodlands are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app is okay for me works well on android 13 currently,app_performance,positive,2,english,app is okay for me works well on android 13 currently [SEP] app_performance,positive,negative,positive,True,False -customer care responded to my email within 24 hrs nice,customer_support,positive,2,english,customer care responded to my email within 24 hrs nice [SEP] customer_support,positive,negative,positive,True,False -booking was easy from independence stadium area tonight,booking,positive,2,english,booking was easy from independence stadium area tonight [SEP] booking,positive,negative,positive,True,False -safety wise i prefer yango over bolt honestly,safety,positive,2,english,safety wise i prefer yango over bolt honestly [SEP] safety,positive,negative,positive,True,False -waited 7 mins in kabwata reasonable,waiting_time,positive,2,english,waited 7 mins in kabwata reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,neutral,negative,neutral,True,False +waited 22 mins in roma area kinda long honestly,waiting_time,negative,0,english,waited 22 mins in roma area kinda long honestly [SEP] waiting_time,positive,positive,negative,False,False +app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,positive,negative,False,False +waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False +payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False -customer support handled my issue with grace appreciated,customer_support,positive,2,english,customer support handled my issue with grace appreciated [SEP] customer_support,positive,negative,positive,True,False -booking is generally smooth not perfect but acceptable,booking,positive,2,english,booking is generally smooth not perfect but acceptable [SEP] booking,positive,negative,positive,True,False -safety wise yango drivers are usually careful with the law,safety,positive,2,english,safety wise yango drivers are usually careful with the law [SEP] safety,positive,negative,positive,True,False -payment success first try love that no fuss,payment,positive,2,english,payment success first try love that no fuss [SEP] payment,positive,negative,positive,True,False -driver was professional respected my time appreciated,driver_behavior,positive,2,english,driver was professional respected my time appreciated [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to lilayi route are reasonable,pricing,positive,2,english,prices for town to lilayi route are reasonable [SEP] pricing,positive,negative,positive,True,False -customer support resolved my issue in 10 mins so fast,customer_support,positive,2,english,customer support resolved my issue in 10 mins so fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is improving year by year imo,safety,positive,2,english,safety wise yango is improving year by year imo [SEP] safety,positive,negative,positive,True,False -the ride yali fye sweet driver was a fun guy,ride_quality,positive,2,nyanja_cinyanja,the ride yali fye sweet driver was a fun guy [SEP] ride_quality,positive,negative,positive,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,positive,2,english,waited 5 mins on a sunday afternoon quick [SEP] waiting_time,positive,negative,positive,True,False -payment via airtel works for me always reliable touch wood,payment,positive,2,english,payment via airtel works for me always reliable touch wood [SEP] payment,positive,negative,positive,True,False +the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False -app loaded faster than usual this morning surprised,app_performance,positive,2,english,app loaded faster than usual this morning surprised [SEP] app_performance,positive,negative,positive,True,False -booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False -safety wise yango drivers are mostly decent honestly,safety,positive,2,english,safety wise yango drivers are mostly decent honestly [SEP] safety,positive,negative,positive,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,neutral,1,english,the ride was just enough i wasnt impressed but not mad [SEP] ride_quality,neutral,negative,neutral,True,False -payment process improving with new updates appreciated,payment,positive,2,english,payment process improving with new updates appreciated [SEP] payment,positive,negative,positive,True,False +prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False +booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False customer service through dm was actually responsive,customer_support,positive,2,english,customer service through dm was actually responsive [SEP] customer_support,positive,negative,positive,True,False -booking yali bwino lelo no surge thank God,booking,positive,2,bemba_cibemba,booking yali bwino lelo no surge thank God [SEP] booking,positive,negative,positive,True,False -the ride was actually nice for a change wow,ride_quality,positive,2,english,the ride was actually nice for a change wow [SEP] ride_quality,positive,negative,positive,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,positive,2,nyanja_cinyanja,driver alefika smiling kanshi made my day 😊 [SEP] driver_behavior,positive,negative,positive,True,False -customer care yangu was empathetic and quick today,customer_support,positive,2,nyanja_cinyanja,customer care yangu was empathetic and quick today [SEP] customer_support,positive,negative,positive,True,False -safety wise i appreciate when drivers ask for destination,safety,positive,2,english,safety wise i appreciate when drivers ask for destination [SEP] safety,positive,negative,positive,True,False -the ride was sweet driver was a uni student so cool,ride_quality,positive,2,english,the ride was sweet driver was a uni student so cool [SEP] ride_quality,positive,negative,positive,True,False driver was rude but at least he was on time tbh,waiting_time,positive,2,english,driver was rude but at least he was on time tbh [SEP] waiting_time,negative,negative,positive,False,False -prices for chunga to garden city are reasonable enough,pricing,positive,2,english,prices for chunga to garden city are reasonable enough [SEP] pricing,positive,negative,positive,True,False -app yala work fine no problems lately bwino,app_performance,positive,2,nyanja_cinyanja,app yala work fine no problems lately bwino [SEP] app_performance,positive,negative,positive,True,False -safety wise i felt safe enough thank God,safety,positive,2,english,safety wise i felt safe enough thank God [SEP] safety,positive,negative,positive,True,False -the ride yali peaceful driver was chill bro,ride_quality,positive,2,nyanja_cinyanja,the ride yali peaceful driver was chill bro [SEP] ride_quality,positive,negative,positive,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False -payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False -driver was honestly the kindest dude bless him,driver_behavior,positive,2,english,driver was honestly the kindest dude bless him [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu yali patient and resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali patient and resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali easy from leopards hill tonight,booking,positive,2,english,booking yali easy from leopards hill tonight [SEP] booking,positive,negative,positive,True,False -safety wise yango is the way to go in lusaka,safety,positive,2,english,safety wise yango is the way to go in lusaka [SEP] safety,positive,negative,positive,True,False -the ride was a 7/10 honestly comfortable,ride_quality,positive,2,english,the ride was a 7/10 honestly comfortable [SEP] ride_quality,positive,negative,positive,True,False -payment via momo finally success after weeks of issues,payment,positive,2,english,payment via momo finally success after weeks of issues [SEP] payment,positive,negative,positive,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alefika fast and was very respectful 🙏 [SEP] driver_behavior,positive,negative,positive,True,False -customer service yangu yali helpful today via twitter,customer_support,positive,2,nyanja_cinyanja,customer service yangu yali helpful today via twitter [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga was easy thank God,booking,positive,2,english,booking from kabulonga was easy thank God [SEP] booking,positive,negative,positive,True,False -safety wise driver was alert and respectful tonight,safety,positive,2,english,safety wise driver was alert and respectful tonight [SEP] safety,positive,negative,positive,True,False +waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,positive,negative,positive,True,False +payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 4 mins from levy park amazing time,waiting_time,positive,2,english,waited 4 mins from levy park amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama tonight,payment,positive,2,english,payment via mtn momo finally works no drama tonight [SEP] payment,positive,negative,positive,True,False -prices for trips to ndola are reasonable now,pricing,positive,2,english,prices for trips to ndola are reasonable now [SEP] pricing,positive,negative,positive,True,False -customer service yangu was awesome made my day,customer_support,positive,2,nyanja_cinyanja,customer service yangu was awesome made my day [SEP] customer_support,positive,negative,positive,True,False -booking from town hall was instant tonight nice,booking,positive,2,english,booking from town hall was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise yangos in app features are commendable,safety,positive,2,english,safety wise yangos in app features are commendable [SEP] safety,positive,negative,positive,True,False -the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,neutral,negative,neutral,True,False -driver was a saint helped me unload my groceries 🥰,driver_behavior,positive,2,english,driver was a saint helped me unload my groceries 🥰 [SEP] driver_behavior,positive,negative,positive,True,False -yango prices in lusaka have stabilized i admit,pricing,positive,2,english,yango prices in lusaka have stabilized i admit [SEP] pricing,positive,negative,positive,True,False -safety wise share trip feature is essential at night,safety,positive,2,english,safety wise share trip feature is essential at night [SEP] safety,positive,negative,positive,True,False -the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from olympia park amazing,waiting_time,positive,2,english,waited 3 mins from olympia park amazing [SEP] waiting_time,positive,negative,positive,True,False -payment success first try thanks the heavens,payment,positive,2,english,payment success first try thanks the heavens [SEP] payment,positive,negative,positive,True,False -app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False -customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False -booking was easy from heroes stadium tonight,booking,positive,2,english,booking was easy from heroes stadium tonight [SEP] booking,positive,negative,positive,True,False -the ride was peaceful and pleasant honestly,ride_quality,positive,2,english,the ride was peaceful and pleasant honestly [SEP] ride_quality,positive,negative,positive,True,False -waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False -driver wandi was a young woman so professional,driver_behavior,positive,2,english,driver wandi was a young woman so professional [SEP] driver_behavior,positive,negative,positive,True,False -prices for town to mtendere route are reasonable,pricing,positive,2,english,prices for town to mtendere route are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino bwino with the new update,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino bwino with the new update [SEP] app_performance,positive,negative,positive,True,False -customer support yangu yali quick on twitter today,customer_support,positive,2,nyanja_cinyanja,customer support yangu yali quick on twitter today [SEP] customer_support,positive,negative,positive,True,False -booking yali smooth from chibolya tonight,booking,positive,2,nyanja_cinyanja,booking yali smooth from chibolya tonight [SEP] booking,positive,negative,positive,True,False -safety wise im thankful for share trip option,safety,positive,2,english,safety wise im thankful for share trip option [SEP] safety,positive,negative,positive,True,False -the ride was excellent driver was a pro a real pro,ride_quality,positive,2,english,the ride was excellent driver was a pro a real pro [SEP] ride_quality,positive,negative,positive,True,False -waited 3 mins from town hall area amazing time,waiting_time,positive,2,english,waited 3 mins from town hall area amazing time [SEP] waiting_time,positive,negative,positive,True,False -payment via mtn momo finally works no drama appreciated,payment,positive,2,english,payment via mtn momo finally works no drama appreciated [SEP] payment,positive,negative,positive,True,False -customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False -booking is generally reliable for short distances,booking,positive,2,english,booking is generally reliable for short distances [SEP] booking,positive,negative,positive,True,False -safety wise yango is doing well with panic button feature,safety,positive,2,english,safety wise yango is doing well with panic button feature [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol 🌻 [SEP] ride_quality,positive,negative,positive,True,False +the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False +the ride was sleepy in a good way driver was calm,ride_quality,positive,2,english,the ride was sleepy in a good way driver was calm [SEP] ride_quality,positive,neutral,positive,True,False +customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False +waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town are pretty consistent these days fair,pricing,positive,2,english,prices in town are pretty consistent these days fair [SEP] pricing,positive,negative,positive,True,False booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False -safety wise yangos in app features are top tier,safety,positive,2,english,safety wise yangos in app features are top tier [SEP] safety,positive,negative,positive,True,False -the ride was peaceful driver was respectful and calm,ride_quality,positive,2,english,the ride was peaceful driver was respectful and calm [SEP] ride_quality,positive,negative,positive,True,False -payment process was instant via airtel today,payment,positive,2,english,payment process was instant via airtel today [SEP] payment,positive,negative,positive,True,False -driver was kind but missed the destination by a km,driver_behavior,neutral,1,english,driver was kind but missed the destination by a km [SEP] driver_behavior,neutral,negative,neutral,True,False -customer service yangu was useful this time around,customer_support,positive,2,nyanja_cinyanja,customer service yangu was useful this time around [SEP] customer_support,positive,negative,positive,True,False -the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False +the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False +waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False -customer support yangu was amazing kindly resolved my issue,customer_support,positive,2,nyanja_cinyanja,customer support yangu was amazing kindly resolved my issue [SEP] customer_support,positive,negative,positive,True,False -booking yali instant for once amazing thank God,booking,positive,2,english,booking yali instant for once amazing thank God [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly safe on the trip,safety,positive,2,english,safety wise i felt mostly safe on the trip [SEP] safety,positive,negative,positive,True,False -the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,positive,negative,positive,True,False -prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False +prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False the ride was wholesome driver was a young guy bless,ride_quality,positive,2,english,the ride was wholesome driver was a young guy bless [SEP] ride_quality,positive,negative,positive,True,False -payment yangu yacita refund finally after 1 week,payment,positive,2,nyanja_cinyanja,payment yangu yacita refund finally after 1 week [SEP] payment,positive,negative,positive,True,False -prices in town center are mostly fair these days,pricing,positive,2,english,prices in town center are mostly fair these days [SEP] pricing,positive,negative,positive,True,False -app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False -booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False -safety wise i drove with a sober driver thank God,safety,positive,2,english,safety wise i drove with a sober driver thank God [SEP] safety,positive,negative,positive,True,False -the ride yali sweet driver was a uni student we chatted,ride_quality,positive,2,nyanja_cinyanja,the ride yali sweet driver was a uni student we chatted [SEP] ride_quality,positive,negative,positive,True,False +app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False +booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False -payment via airtel money is reliable for me consistently,payment,positive,2,english,payment via airtel money is reliable for me consistently [SEP] payment,positive,negative,positive,True,False -safety wise driver knew his lane respected my space,safety,positive,2,english,safety wise driver knew his lane respected my space [SEP] safety,positive,negative,positive,True,False -waited fye 4 mins from chinika rd quick,waiting_time,positive,2,bemba_cibemba,waited fye 4 mins from chinika rd quick [SEP] waiting_time,positive,negative,positive,True,False -payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,positive,negative,positive,True,False -customer support resolved my issue this time around,customer_support,positive,2,english,customer support resolved my issue this time around [SEP] customer_support,positive,negative,positive,True,False -booking accepted in 10 seconds wow blessed,booking,positive,2,english,booking accepted in 10 seconds wow blessed [SEP] booking,positive,negative,positive,True,False -safety wise the panic button gives me peace of mind,safety,positive,2,english,safety wise the panic button gives me peace of mind [SEP] safety,positive,negative,positive,True,False -the ride was nice driver was a young mama bless,ride_quality,positive,2,english,the ride was nice driver was a young mama bless [SEP] ride_quality,positive,negative,positive,True,False +the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False -the ride was decent for a quick trip from arcades,ride_quality,positive,2,english,the ride was decent for a quick trip from arcades [SEP] ride_quality,positive,negative,positive,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,neutral,negative,neutral,True,False -driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,negative,positive,True,False -prices for kabwe trips are reasonable im happy,pricing,positive,2,english,prices for kabwe trips are reasonable im happy [SEP] pricing,positive,negative,positive,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,positive,2,bemba_cibemba,app yali smooth pa version yapya naffuko bwino [SEP] app_performance,positive,negative,positive,True,False -customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita success yangoooo love that ❤️,booking,positive,2,lusaka_slang,booking yacita success yangoooo love that ❤️ [SEP] booking,positive,negative,positive,True,False -safety wise i felt mostly fine on the trip,safety,positive,2,english,safety wise i felt mostly fine on the trip [SEP] safety,positive,negative,positive,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False -payment via momo was instant rare blessing,payment,positive,2,english,payment via momo was instant rare blessing [SEP] payment,positive,negative,positive,True,False +customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False +waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False +driver was honestly the kindest dropped me at the door,driver_behavior,positive,2,english,driver was honestly the kindest dropped me at the door [SEP] driver_behavior,positive,neutral,positive,True,False +customer support is so so today nothing special,customer_support,neutral,1,english,customer support is so so today nothing special [SEP] customer_support,neutral,positive,neutral,True,False +waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False -customer support is improving over time slowly,customer_support,positive,2,english,customer support is improving over time slowly [SEP] customer_support,positive,negative,positive,True,False -booking from sunningdale was instant tonight nice,booking,positive,2,english,booking from sunningdale was instant tonight nice [SEP] booking,positive,negative,positive,True,False -safety wise driver had clean working seatbelts good,safety,positive,2,english,safety wise driver had clean working seatbelts good [SEP] safety,positive,negative,positive,True,False -the ride was bumpy but driver was apologetic which helped,ride_quality,neutral,1,english,the ride was bumpy but driver was apologetic which helped [SEP] ride_quality,neutral,negative,neutral,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,positive,2,bemba_cibemba,waited fye 5 mins ee insanity in a good way [SEP] waiting_time,positive,negative,positive,True,False +yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False -prices for woodlands to town are usually decent,pricing,positive,2,english,prices for woodlands to town are usually decent [SEP] pricing,positive,negative,positive,True,False -safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,neutral,negative,neutral,True,False -the ride was a 7/10 honest review,ride_quality,positive,2,english,the ride was a 7/10 honest review [SEP] ride_quality,positive,negative,positive,True,False -payment via airtel money works for me always,payment,positive,2,english,payment via airtel money works for me always [SEP] payment,positive,negative,positive,True,False +app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False +prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False app yangu yali stable lelo no issues today,app_performance,positive,2,nyanja_cinyanja,app yangu yali stable lelo no issues today [SEP] app_performance,positive,negative,positive,True,False -customer support yacita resolve my refund issue fast,customer_support,positive,2,nyanja_cinyanja,customer support yacita resolve my refund issue fast [SEP] customer_support,positive,negative,positive,True,False -booking from sandys creations area was instant,booking,positive,2,english,booking from sandys creations area was instant [SEP] booking,positive,negative,positive,True,False -safety wise yango wins for me in lusaka any day,safety,positive,2,english,safety wise yango wins for me in lusaka any day [SEP] safety,positive,negative,positive,True,False -the ride yali sweet driver played afrobeats 🎶,ride_quality,positive,2,nyanja_cinyanja,the ride yali sweet driver played afrobeats 🎶 [SEP] ride_quality,positive,negative,positive,True,False -driver was respectful and kept his eyes on the road,driver_behavior,positive,2,english,driver was respectful and kept his eyes on the road [SEP] driver_behavior,positive,negative,positive,True,False -app yangu yala work fine lelo no glitch,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine lelo no glitch [SEP] app_performance,positive,negative,positive,True,False -customer care lady was so kind today made my day,customer_support,positive,2,english,customer care lady was so kind today made my day [SEP] customer_support,positive,negative,positive,True,False -the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,neutral,negative,neutral,True,False -waited 6 mins from town hall reasonable,waiting_time,positive,2,english,waited 6 mins from town hall reasonable [SEP] waiting_time,positive,negative,positive,True,False -payment via momo finally worked thanks,payment,positive,2,english,payment via momo finally worked thanks [SEP] payment,positive,negative,positive,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,positive,2,english,driver was so professional like a hotel chauffer fr [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was helpful and patient pa whatsapp,customer_support,positive,2,nyanja_cinyanja,customer support yangu was helpful and patient pa whatsapp [SEP] customer_support,positive,negative,positive,True,False -booking from kabulonga is always smooth,booking,positive,2,english,booking from kabulonga is always smooth [SEP] booking,positive,negative,positive,True,False -safety wise yangos verification is appreciated,safety,positive,2,english,safety wise yangos verification is appreciated [SEP] safety,positive,negative,positive,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,positive,2,english,the ride was wholesome driver shared his snacks lol [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time,waiting_time,positive,2,english,waited 8 mins on lake rd good time [SEP] waiting_time,positive,negative,positive,True,False +waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False +safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False +the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False +payment failed and i had to pay cash again 🤦‍♂️,payment,negative,0,english,payment failed and i had to pay cash again 🤦‍♂️ [SEP] payment,negative,neutral,negative,True,False driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False -prices in town to lilayi are reasonable,pricing,positive,2,english,prices in town to lilayi are reasonable [SEP] pricing,positive,negative,positive,True,False -customer service was helpful for once thanks team,customer_support,positive,2,english,customer service was helpful for once thanks team [SEP] customer_support,positive,negative,positive,True,False +booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False -the ride was a vibe music was nice driver was chill,ride_quality,positive,2,english,the ride was a vibe music was nice driver was chill [SEP] ride_quality,positive,negative,positive,True,False -payment via mtn momo finally worked today rare,payment,positive,2,english,payment via mtn momo finally worked today rare [SEP] payment,positive,negative,positive,True,False -app is fine for me works well on android 13,app_performance,positive,2,english,app is fine for me works well on android 13 [SEP] app_performance,positive,negative,positive,True,False -customer support email response was useful eventually,customer_support,positive,2,english,customer support email response was useful eventually [SEP] customer_support,positive,negative,positive,True,False -safety wise yango wins for me in lusaka honestly,safety,positive,2,english,safety wise yango wins for me in lusaka honestly [SEP] safety,positive,negative,positive,True,False the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,positive,2,english,waited 6 mins reasonable for a tuesday eve [SEP] waiting_time,positive,negative,positive,True,False -driver tonight was so kind even waited at the bank,driver_behavior,positive,2,english,driver tonight was so kind even waited at the bank [SEP] driver_behavior,positive,negative,positive,True,False -prices in town to kabulonga are reasonable,pricing,positive,2,english,prices in town to kabulonga are reasonable [SEP] pricing,positive,negative,positive,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino pa version yapya kanshi [SEP] app_performance,positive,negative,positive,True,False -customer service yangu was helpful pa twitter today,customer_support,positive,2,nyanja_cinyanja,customer service yangu was helpful pa twitter today [SEP] customer_support,positive,negative,positive,True,False -booking from chongwe yali smooth eventually,booking,positive,2,nyanja_cinyanja,booking from chongwe yali smooth eventually [SEP] booking,positive,negative,positive,True,False -safety wise im a yango fan honestly day in day out,safety,positive,2,english,safety wise im a yango fan honestly day in day out [SEP] safety,positive,negative,positive,True,False -the ride was just okay i guess made it home,ride_quality,neutral,1,english,the ride was just okay i guess made it home [SEP] ride_quality,neutral,negative,neutral,True,False waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False -driver was professional we even joked around appreciated,driver_behavior,positive,2,english,driver was professional we even joked around appreciated [SEP] driver_behavior,positive,negative,positive,True,False -customer care has been okay lately not amazing,customer_support,neutral,1,english,customer care has been okay lately not amazing [SEP] customer_support,neutral,negative,neutral,True,False -booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False -safety wise yango is doing alright with vetting,safety,positive,2,english,safety wise yango is doing alright with vetting [SEP] safety,positive,negative,positive,True,False -the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,neutral,negative,neutral,True,False -payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False -driver was a young man very respectful nice ride,driver_behavior,positive,2,english,driver was a young man very respectful nice ride [SEP] driver_behavior,positive,negative,positive,True,False -customer support yangu was attentive resolved my issue fast,customer_support,positive,2,english,customer support yangu was attentive resolved my issue fast [SEP] customer_support,positive,negative,positive,True,False -safety wise yango is doing well for me,safety,positive,2,english,safety wise yango is doing well for me [SEP] safety,positive,negative,positive,True,False +prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False +booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False +the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False +payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False the ride was wholesome driver was a uni student,ride_quality,positive,2,english,the ride was wholesome driver was a uni student [SEP] ride_quality,positive,negative,positive,True,False -waited 8 mins on lake rd good time tbh,waiting_time,positive,2,english,waited 8 mins on lake rd good time tbh [SEP] waiting_time,positive,negative,positive,True,False