diff --git "a/baselineABSA_errors.csv" "b/baselineABSA_errors.csv"
--- "a/baselineABSA_errors.csv"
+++ "b/baselineABSA_errors.csv"
@@ -1,598 +1,667 @@
 text,aspect,sentiment,label,language,pair_text,baseline_prediction,zambia_prediction,true_label,baseline_correct,zambia_correct
-driver alifika late but at least alisorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alifika late but at least alisorry [SEP] driver_behavior,positive,negative,neutral,False,False
-prices these days yatampa kunyanya,pricing,negative,0,nyanja_cinyanja,prices these days yatampa kunyanya [SEP] pricing,neutral,negative,negative,False,True
-yango bro fix your payment gateway please,payment,negative,0,lusaka_slang,yango bro fix your payment gateway please [SEP] payment,positive,negative,negative,False,True
+driver alifika late but at least alisorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alifika late but at least alisorry [SEP] driver_behavior,positive,neutral,neutral,False,True
+the ride itself was smooth no complaints there,ride_quality,positive,2,english,the ride itself was smooth no complaints there [SEP] ride_quality,negative,positive,positive,False,True
+yango bro fix your payment gateway please,payment,negative,0,lusaka_slang,yango bro fix your payment gateway please [SEP] payment,positive,positive,negative,False,False
+surge pricing again on a rainy day classic,pricing,negative,0,english,surge pricing again on a rainy day classic [SEP] pricing,positive,positive,negative,False,False
+customer care just hang up on me what,customer_support,negative,0,english,customer care just hang up on me what [SEP] customer_support,positive,positive,negative,False,False
+booking yachita delaaaay 😭,booking,negative,0,lusaka_slang,booking yachita delaaaay 😭 [SEP] booking,positive,positive,negative,False,False
 not the worst yango ride but not the best,ride_quality,neutral,1,english,not the worst yango ride but not the best [SEP] ride_quality,positive,negative,neutral,False,False
-who else getting these crazy fares from levy?,pricing,negative,0,english,who else getting these crazy fares from levy? [SEP] pricing,neutral,negative,negative,False,True
-eeeeh payment again,payment,negative,0,english,eeeeh payment again [SEP] payment,neutral,negative,negative,False,True
-some of you defending this app too much honestly,service_quality,negative,0,english,some of you defending this app too much honestly [SEP] service_quality,positive,negative,negative,False,True
-ba Yango explain this one please 😭,customer_support,negative,0,lusaka_slang,ba Yango explain this one please 😭 [SEP] customer_support,positive,negative,negative,False,True
-who else is having this issue with mobile money,payment,negative,0,english,who else is having this issue with mobile money [SEP] payment,positive,negative,negative,False,True
-customer support is a joke at this company,customer_support,negative,0,english,customer support is a joke at this company [SEP] customer_support,positive,negative,negative,False,True
-the overall service has gone down lately,service_quality,negative,0,english,the overall service has gone down lately [SEP] service_quality,neutral,negative,negative,False,True
-payment system again?? seriously yango,payment,negative,0,english,payment system again?? seriously yango [SEP] payment,positive,negative,negative,False,True
-the driver was respectful but the car smelled bad,driver_behavior,positive,2,english,the driver was respectful but the car smelled bad [SEP] driver_behavior,neutral,negative,positive,False,False
-the driver was respectful but the car smelled bad,ride_quality,negative,0,english,the driver was respectful but the car smelled bad [SEP] ride_quality,neutral,negative,negative,False,True
-reached safely but waiting almost made me cancel,waiting_time,negative,0,english,reached safely but waiting almost made me cancel [SEP] waiting_time,neutral,negative,negative,False,True
-reached safely but waiting almost made me cancel,safety,positive,2,english,reached safely but waiting almost made me cancel [SEP] safety,neutral,negative,positive,False,False
-payment finally worked after wasting my time,payment,neutral,1,english,payment finally worked after wasting my time [SEP] payment,positive,negative,neutral,False,False
-the app is fine when it actually works,app_performance,neutral,1,english,the app is fine when it actually works [SEP] app_performance,positive,negative,neutral,False,False
-safety is questionable when drivers are on the phone,safety,negative,0,english,safety is questionable when drivers are on the phone [SEP] safety,positive,negative,negative,False,True
+who else getting these crazy fares from levy?,pricing,negative,0,english,who else getting these crazy fares from levy? [SEP] pricing,positive,negative,negative,False,True
+not surprised anymore honestly,service_quality,negative,0,english,not surprised anymore honestly [SEP] service_quality,positive,neutral,negative,False,False
+some of you defending this app too much honestly,service_quality,negative,0,english,some of you defending this app too much honestly [SEP] service_quality,neutral,negative,negative,False,True
+ba Yango explain this one please 😭,customer_support,negative,0,lusaka_slang,ba Yango explain this one please 😭 [SEP] customer_support,positive,positive,negative,False,False
+waiting time was actually short for once,waiting_time,positive,2,english,waiting time was actually short for once [SEP] waiting_time,negative,negative,positive,False,False
+booking went through smoothly no issues,booking,positive,2,english,booking went through smoothly no issues [SEP] booking,neutral,positive,positive,False,True
+customer support is a joke at this company,customer_support,negative,0,english,customer support is a joke at this company [SEP] customer_support,positive,positive,negative,False,False
+driver came late but anyway atleast he apologized,driver_behavior,neutral,1,english,driver came late but anyway atleast he apologized [SEP] driver_behavior,negative,negative,neutral,False,False
+payment system again?? seriously yango,payment,negative,0,english,payment system again?? seriously yango [SEP] payment,positive,positive,negative,False,False
+the driver was respectful but the car smelled bad,driver_behavior,positive,2,english,the driver was respectful but the car smelled bad [SEP] driver_behavior,neutral,neutral,positive,False,False
+the driver was respectful but the car smelled bad,ride_quality,negative,0,english,the driver was respectful but the car smelled bad [SEP] ride_quality,positive,neutral,negative,False,False
+reached safely but waiting almost made me cancel,waiting_time,negative,0,english,reached safely but waiting almost made me cancel [SEP] waiting_time,neutral,neutral,negative,False,False
+reached safely but waiting almost made me cancel,safety,positive,2,english,reached safely but waiting almost made me cancel [SEP] safety,neutral,neutral,positive,False,False
+payment finally worked after wasting my time,payment,neutral,1,english,payment finally worked after wasting my time [SEP] payment,positive,positive,neutral,False,False
+i mean its public transport whatdya expect,service_quality,neutral,1,english,i mean its public transport whatdya expect [SEP] service_quality,positive,neutral,neutral,False,True
 yango pliz reduce fares manje ena tikufa,pricing,negative,0,nyanja_cinyanja,yango pliz reduce fares manje ena tikufa [SEP] pricing,positive,negative,negative,False,True
-its not the worst tbh,service_quality,neutral,1,english,its not the worst tbh [SEP] service_quality,positive,negative,neutral,False,False
-driver akamba kuti cash only mwe lasa,payment,negative,0,bemba_cibemba,driver akamba kuti cash only mwe lasa [SEP] payment,positive,negative,negative,False,True
-my driver tonight was so chill we even chatted,driver_behavior,positive,2,english,my driver tonight was so chill we even chatted [SEP] driver_behavior,negative,negative,positive,False,False
-the app got better since last update i swear,app_performance,positive,2,english,the app got better since last update i swear [SEP] app_performance,negative,negative,positive,False,False
-5 mins wait only 🙌,waiting_time,positive,2,english,5 mins wait only 🙌 [SEP] waiting_time,neutral,negative,positive,False,False
-service has improved a bit i must admit,service_quality,positive,2,english,service has improved a bit i must admit [SEP] service_quality,negative,negative,positive,False,False
+its not the worst tbh,service_quality,neutral,1,english,its not the worst tbh [SEP] service_quality,negative,negative,neutral,False,False
+driver akamba kuti cash only mwe lasa,payment,negative,0,bemba_cibemba,driver akamba kuti cash only mwe lasa [SEP] payment,positive,positive,negative,False,False
+5 mins wait only 🙌,waiting_time,positive,2,english,5 mins wait only 🙌 [SEP] waiting_time,negative,negative,positive,False,False
+service has improved a bit i must admit,service_quality,positive,2,english,service has improved a bit i must admit [SEP] service_quality,negative,neutral,positive,False,False
 prices ok considering fuel costs these days,pricing,neutral,1,english,prices ok considering fuel costs these days [SEP] pricing,negative,negative,neutral,False,False
-another long wait what else is new,waiting_time,negative,0,english,another long wait what else is new [SEP] waiting_time,neutral,negative,negative,False,True
-driver took the long route on purpose,driver_behavior,negative,0,english,driver took the long route on purpose [SEP] driver_behavior,positive,negative,negative,False,True
+naumfwa fyabipa pa waiting tonight 1hr,waiting_time,negative,0,bemba_cibemba,naumfwa fyabipa pa waiting tonight 1hr [SEP] waiting_time,neutral,neutral,negative,False,False
+customer support emailed me back next week imagine,customer_support,negative,0,english,customer support emailed me back next week imagine [SEP] customer_support,positive,negative,negative,False,True
+another long wait what else is new,waiting_time,negative,0,english,another long wait what else is new [SEP] waiting_time,positive,positive,negative,False,False
+driver took the long route on purpose,driver_behavior,negative,0,english,driver took the long route on purpose [SEP] driver_behavior,positive,positive,negative,False,False
 app is light doesnt drain my battery much,app_performance,positive,2,english,app is light doesnt drain my battery much [SEP] app_performance,negative,negative,positive,False,False
-support said theyll get back to me been 2 weeks,customer_support,negative,0,english,support said theyll get back to me been 2 weeks [SEP] customer_support,neutral,negative,negative,False,True
-driver was on whatsapp the whole trip wtf,safety,negative,0,english,driver was on whatsapp the whole trip wtf [SEP] safety,positive,negative,negative,False,True
+driver was on whatsapp the whole trip wtf,safety,negative,0,english,driver was on whatsapp the whole trip wtf [SEP] safety,positive,positive,negative,False,False
 ride yakanyongana lakini at least naflusha 🤷,ride_quality,neutral,1,nyanja_cinyanja,ride yakanyongana lakini at least naflusha 🤷 [SEP] ride_quality,negative,negative,neutral,False,False
-booking yalikufanikira finally,booking,positive,2,nyanja_cinyanja,booking yalikufanikira finally [SEP] booking,negative,negative,positive,False,False
-the ride home was peaceful nothing fancy,ride_quality,neutral,1,english,the ride home was peaceful nothing fancy [SEP] ride_quality,positive,negative,neutral,False,False
-safety i give yango 7/10,safety,neutral,1,english,safety i give yango 7/10 [SEP] safety,positive,negative,neutral,False,False
-booking new accounts is a hassle long verification,booking,negative,0,english,booking new accounts is a hassle long verification [SEP] booking,positive,negative,negative,False,True
+booking yalikufanikira finally,booking,positive,2,nyanja_cinyanja,booking yalikufanikira finally [SEP] booking,negative,positive,positive,False,True
+the ride home was peaceful nothing fancy,ride_quality,neutral,1,english,the ride home was peaceful nothing fancy [SEP] ride_quality,positive,positive,neutral,False,False
+payment please add more options like zazu,payment,neutral,1,english,payment please add more options like zazu [SEP] payment,positive,positive,neutral,False,False
+safety i give yango 7/10,safety,neutral,1,english,safety i give yango 7/10 [SEP] safety,positive,positive,neutral,False,False
+booking new accounts is a hassle long verification,booking,negative,0,english,booking new accounts is a hassle long verification [SEP] booking,positive,positive,negative,False,False
+i never feel safe at night with these drivers honestly,safety,negative,0,english,i never feel safe at night with these drivers honestly [SEP] safety,positive,positive,negative,False,False
 ride was so smooth almost fell asleep lol,ride_quality,positive,2,english,ride was so smooth almost fell asleep lol [SEP] ride_quality,negative,negative,positive,False,False
-waiting yali okay only 7 mins,waiting_time,positive,2,nyanja_cinyanja,waiting yali okay only 7 mins [SEP] waiting_time,neutral,negative,positive,False,False
+waiting yali okay only 7 mins,waiting_time,positive,2,nyanja_cinyanja,waiting yali okay only 7 mins [SEP] waiting_time,neutral,neutral,positive,False,False
 never felt unsafe in yango honestly,safety,positive,2,english,never felt unsafe in yango honestly [SEP] safety,negative,negative,positive,False,False
-waiting was tolerable about 10 mins,waiting_time,neutral,1,english,waiting was tolerable about 10 mins [SEP] waiting_time,negative,negative,neutral,False,False
-customer care was actually understanding for once,customer_support,positive,2,english,customer care was actually understanding for once [SEP] customer_support,negative,negative,positive,False,False
-booking yacita work pa first try kabili,booking,positive,2,bemba_cibemba,booking yacita work pa first try kabili [SEP] booking,neutral,negative,positive,False,False
-waited 15 minutes seems normal these days,waiting_time,neutral,1,english,waited 15 minutes seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-app needs dark mode pretty please,app_performance,neutral,1,english,app needs dark mode pretty please [SEP] app_performance,positive,negative,neutral,False,False
-booking flow could be better tbh,booking,negative,0,english,booking flow could be better tbh [SEP] booking,positive,negative,negative,False,True
-if you cant wait dont book yango simple as that,waiting_time,negative,0,english,if you cant wait dont book yango simple as that [SEP] waiting_time,positive,negative,negative,False,True
-driver was patient with me when i needed an extra stop,driver_behavior,positive,2,english,driver was patient with me when i needed an extra stop [SEP] driver_behavior,neutral,negative,positive,False,False
+waiting was tolerable about 10 mins,waiting_time,neutral,1,english,waiting was tolerable about 10 mins [SEP] waiting_time,negative,neutral,neutral,False,True
+customer care was actually understanding for once,customer_support,positive,2,english,customer care was actually understanding for once [SEP] customer_support,negative,positive,positive,False,True
+booking yacita work pa first try kabili,booking,positive,2,bemba_cibemba,booking yacita work pa first try kabili [SEP] booking,negative,negative,positive,False,False
+app needs dark mode pretty please,app_performance,neutral,1,english,app needs dark mode pretty please [SEP] app_performance,positive,positive,neutral,False,False
+booking flow could be better tbh,booking,negative,0,english,booking flow could be better tbh [SEP] booking,positive,positive,negative,False,False
+the ride quality has improved alot lately,ride_quality,positive,2,english,the ride quality has improved alot lately [SEP] ride_quality,negative,negative,positive,False,False
+if you cant wait dont book yango simple as that,waiting_time,negative,0,english,if you cant wait dont book yango simple as that [SEP] waiting_time,positive,positive,negative,False,False
+driver was patient with me when i needed an extra stop,driver_behavior,positive,2,english,driver was patient with me when i needed an extra stop [SEP] driver_behavior,negative,neutral,positive,False,False
 safety is the reason i still use yango,safety,positive,2,english,safety is the reason i still use yango [SEP] safety,negative,negative,positive,False,False
-waiting yala over 30 minutes panono panono,waiting_time,negative,0,nyanja_cinyanja,waiting yala over 30 minutes panono panono [SEP] waiting_time,neutral,negative,negative,False,True
-waiting wasnt too bad maybe 8 mins,waiting_time,positive,2,english,waiting wasnt too bad maybe 8 mins [SEP] waiting_time,neutral,negative,positive,False,False
-customer service finally picked up after 45 min on hold,customer_support,neutral,1,english,customer service finally picked up after 45 min on hold [SEP] customer_support,negative,negative,neutral,False,False
-booking from ndola is hit and miss honestly,booking,negative,0,english,booking from ndola is hit and miss honestly [SEP] booking,neutral,negative,negative,False,True
+waiting yala over 30 minutes panono panono,waiting_time,negative,0,nyanja_cinyanja,waiting yala over 30 minutes panono panono [SEP] waiting_time,positive,negative,negative,False,True
+the ride was meh nothing terrible nothing great,ride_quality,neutral,1,english,the ride was meh nothing terrible nothing great [SEP] ride_quality,negative,negative,neutral,False,False
+waiting wasnt too bad maybe 8 mins,waiting_time,positive,2,english,waiting wasnt too bad maybe 8 mins [SEP] waiting_time,negative,negative,positive,False,False
+customer service finally picked up after 45 min on hold,customer_support,neutral,1,english,customer service finally picked up after 45 min on hold [SEP] customer_support,positive,negative,neutral,False,False
+booking from ndola is hit and miss honestly,booking,negative,0,english,booking from ndola is hit and miss honestly [SEP] booking,neutral,neutral,negative,False,False
 yango ena pricing yenu yatampa kuyenda crazy,pricing,negative,0,nyanja_cinyanja,yango ena pricing yenu yatampa kuyenda crazy [SEP] pricing,positive,negative,negative,False,True
-payment via cash is the only thing working for me now,payment,neutral,1,english,payment via cash is the only thing working for me now [SEP] payment,positive,negative,neutral,False,False
-that driver yesterday from manda hill bless him,driver_behavior,positive,2,english,that driver yesterday from manda hill bless him [SEP] driver_behavior,negative,negative,positive,False,False
-customer support agent was condescending honestly,customer_support,negative,0,english,customer support agent was condescending honestly [SEP] customer_support,positive,negative,negative,False,True
-my driver was so quiet i thought he was upset lol,driver_behavior,neutral,1,english,my driver was so quiet i thought he was upset lol [SEP] driver_behavior,negative,negative,neutral,False,False
-safety isnt a guarantee with some of these drivers,safety,negative,0,english,safety isnt a guarantee with some of these drivers [SEP] safety,neutral,negative,negative,False,True
+payment via cash is the only thing working for me now,payment,neutral,1,english,payment via cash is the only thing working for me now [SEP] payment,positive,positive,neutral,False,False
+customer support agent was condescending honestly,customer_support,negative,0,english,customer support agent was condescending honestly [SEP] customer_support,positive,positive,negative,False,False
+my driver was so quiet i thought he was upset lol,driver_behavior,neutral,1,english,my driver was so quiet i thought he was upset lol [SEP] driver_behavior,positive,negative,neutral,False,False
+the ride was a whole experience driver was telling stories,ride_quality,positive,2,english,the ride was a whole experience driver was telling stories [SEP] ride_quality,negative,negative,positive,False,False
+booking flow needs a redesign honestly,booking,negative,0,english,booking flow needs a redesign honestly [SEP] booking,positive,negative,negative,False,True
 the ride was bumpy thanks to the roads not the driver,ride_quality,neutral,1,english,the ride was bumpy thanks to the roads not the driver [SEP] ride_quality,negative,negative,neutral,False,False
 waited like 20 mins seemed normal these days,waiting_time,neutral,1,english,waited like 20 mins seemed normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices to lilayi from town fair tbh,pricing,positive,2,english,prices to lilayi from town fair tbh [SEP] pricing,negative,negative,positive,False,False
-customer support twitter handle is more responsive than calls,customer_support,positive,2,english,customer support twitter handle is more responsive than calls [SEP] customer_support,negative,negative,positive,False,False
-waiting wasnt bad about 6 minutes,waiting_time,positive,2,english,waiting wasnt bad about 6 minutes [SEP] waiting_time,neutral,negative,positive,False,False
+prices to lilayi from town fair tbh,pricing,positive,2,english,prices to lilayi from town fair tbh [SEP] pricing,negative,positive,positive,False,True
+payment debit my account but no ride trip 🤬,payment,negative,0,english,payment debit my account but no ride trip 🤬 [SEP] payment,positive,negative,negative,False,True
+waiting wasnt bad about 6 minutes,waiting_time,positive,2,english,waiting wasnt bad about 6 minutes [SEP] waiting_time,neutral,neutral,positive,False,False
+app is fine when it works which is rarely,app_performance,neutral,1,english,app is fine when it works which is rarely [SEP] app_performance,negative,neutral,neutral,False,True
+customer care responded with copy paste reply ugh,customer_support,negative,0,english,customer care responded with copy paste reply ugh [SEP] customer_support,positive,negative,negative,False,True
 booking is straight forward no complaints,booking,positive,2,english,booking is straight forward no complaints [SEP] booking,negative,negative,positive,False,False
 never had safety issues with yango touch wood,safety,positive,2,english,never had safety issues with yango touch wood [SEP] safety,negative,negative,positive,False,False
-payment is the biggest issue with yango currently,payment,negative,0,english,payment is the biggest issue with yango currently [SEP] payment,positive,negative,negative,False,True
-safety check feature should be mandatory imo,safety,positive,2,english,safety check feature should be mandatory imo [SEP] safety,neutral,negative,positive,False,False
-payment via mtn momo took 3 attempts,payment,negative,0,english,payment via mtn momo took 3 attempts [SEP] payment,positive,negative,negative,False,True
+payment is the biggest issue with yango currently,payment,negative,0,english,payment is the biggest issue with yango currently [SEP] payment,positive,positive,negative,False,False
+safety check feature should be mandatory imo,safety,positive,2,english,safety check feature should be mandatory imo [SEP] safety,negative,neutral,positive,False,False
 app yali slow lakini iyo yacita work eventually,app_performance,neutral,1,nyanja_cinyanja,app yali slow lakini iyo yacita work eventually [SEP] app_performance,negative,negative,neutral,False,False
-payment iyo yacita work just airtel money,payment,positive,2,bemba_cibemba,payment iyo yacita work just airtel money [SEP] payment,neutral,negative,positive,False,False
-pricing depends on weather smh greedy,pricing,negative,0,english,pricing depends on weather smh greedy [SEP] pricing,positive,negative,negative,False,True
-customer care line should be 24/7 honestly,customer_support,negative,0,english,customer care line should be 24/7 honestly [SEP] customer_support,neutral,negative,negative,False,True
-safety has been okay no incidents so far,safety,positive,2,english,safety has been okay no incidents so far [SEP] safety,neutral,negative,positive,False,False
-the ride was alright managed to nap a bit,ride_quality,positive,2,english,the ride was alright managed to nap a bit [SEP] ride_quality,negative,negative,positive,False,False
-payment issues are recurring monthly,payment,negative,0,english,payment issues are recurring monthly [SEP] payment,neutral,negative,negative,False,True
+waiting yakwe yali long but anyway,waiting_time,neutral,1,bemba_cibemba,waiting yakwe yali long but anyway [SEP] waiting_time,positive,neutral,neutral,False,True
+pricing depends on weather smh greedy,pricing,negative,0,english,pricing depends on weather smh greedy [SEP] pricing,neutral,positive,negative,False,False
+app is decent i wont lie just needs polish,app_performance,neutral,1,english,app is decent i wont lie just needs polish [SEP] app_performance,negative,neutral,neutral,False,True
+customer care line should be 24/7 honestly,customer_support,negative,0,english,customer care line should be 24/7 honestly [SEP] customer_support,positive,neutral,negative,False,False
+safety has been okay no incidents so far,safety,positive,2,english,safety has been okay no incidents so far [SEP] safety,neutral,neutral,positive,False,False
+safety meh sometimes good sometimes scary,safety,neutral,1,english,safety meh sometimes good sometimes scary [SEP] safety,positive,negative,neutral,False,False
+the ride was alright managed to nap a bit,ride_quality,positive,2,english,the ride was alright managed to nap a bit [SEP] ride_quality,negative,neutral,positive,False,False
 customer service email response in 2 weeks ironic,customer_support,negative,0,english,customer service email response in 2 weeks ironic [SEP] customer_support,positive,negative,negative,False,True
-the ride was honestly fine im just tired,ride_quality,neutral,1,english,the ride was honestly fine im just tired [SEP] ride_quality,positive,negative,neutral,False,False
-safety wise i carry pepper spray just in case,safety,negative,0,english,safety wise i carry pepper spray just in case [SEP] safety,positive,negative,negative,False,True
-the driver was vibing to amapiano i couldnt help dancing,driver_behavior,positive,2,english,the driver was vibing to amapiano i couldnt help dancing [SEP] driver_behavior,negative,negative,positive,False,False
-waiting was over 15 minutes in matero,waiting_time,negative,0,english,waiting was over 15 minutes in matero [SEP] waiting_time,neutral,negative,negative,False,True
-app works fine on android not on iphone weird,app_performance,neutral,1,english,app works fine on android not on iphone weird [SEP] app_performance,positive,negative,neutral,False,False
-safety is acceptable for daytime trips,safety,positive,2,english,safety is acceptable for daytime trips [SEP] safety,neutral,negative,positive,False,False
+the ride was honestly fine im just tired,ride_quality,neutral,1,english,the ride was honestly fine im just tired [SEP] ride_quality,positive,positive,neutral,False,False
+payment success after 3 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment success after 3 attempts kanshi [SEP] payment,negative,negative,neutral,False,False
+safety wise i carry pepper spray just in case,safety,negative,0,english,safety wise i carry pepper spray just in case [SEP] safety,positive,positive,negative,False,False
+the driver was vibing to amapiano i couldnt help dancing,driver_behavior,positive,2,english,the driver was vibing to amapiano i couldnt help dancing [SEP] driver_behavior,negative,neutral,positive,False,False
+pricing yakwe yango ifwaya kuba honest naffuko,pricing,negative,0,bemba_cibemba,pricing yakwe yango ifwaya kuba honest naffuko [SEP] pricing,positive,positive,negative,False,False
+customer support agent hung up on me literally,customer_support,negative,0,english,customer support agent hung up on me literally [SEP] customer_support,positive,positive,negative,False,False
+safety standards should be improved on driver vetting,safety,negative,0,english,safety standards should be improved on driver vetting [SEP] safety,positive,positive,negative,False,False
+app works fine on android not on iphone weird,app_performance,neutral,1,english,app works fine on android not on iphone weird [SEP] app_performance,positive,positive,neutral,False,False
 driver tonight was the type to chat about politics yikes,driver_behavior,neutral,1,english,driver tonight was the type to chat about politics yikes [SEP] driver_behavior,negative,negative,neutral,False,False
-the ride was acceptable for the price paid,ride_quality,neutral,1,english,the ride was acceptable for the price paid [SEP] ride_quality,negative,negative,neutral,False,False
-waited 12 mins on cha cha cha road avg,waiting_time,neutral,1,english,waited 12 mins on cha cha cha road avg [SEP] waiting_time,negative,negative,neutral,False,False
-my driver was so attentive even waited for me at the bank,driver_behavior,positive,2,english,my driver was so attentive even waited for me at the bank [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares to kafue are exorbitant,pricing,negative,0,english,yango fares to kafue are exorbitant [SEP] pricing,positive,negative,negative,False,True
-waited for like ages 50 mins then walked,waiting_time,negative,0,english,waited for like ages 50 mins then walked [SEP] waiting_time,neutral,negative,negative,False,True
-payment via cash is the only reliable option now,payment,neutral,1,english,payment via cash is the only reliable option now [SEP] payment,positive,negative,neutral,False,False
+booking yacita work pa second try fye,booking,neutral,1,nyanja_cinyanja,booking yacita work pa second try fye [SEP] booking,positive,positive,neutral,False,False
+the ride was acceptable for the price paid,ride_quality,neutral,1,english,the ride was acceptable for the price paid [SEP] ride_quality,negative,neutral,neutral,False,True
+waited 12 mins on cha cha cha road avg,waiting_time,neutral,1,english,waited 12 mins on cha cha cha road avg [SEP] waiting_time,positive,negative,neutral,False,False
+waited for like ages 50 mins then walked,waiting_time,negative,0,english,waited for like ages 50 mins then walked [SEP] waiting_time,positive,negative,negative,False,True
+payment via cash is the only reliable option now,payment,neutral,1,english,payment via cash is the only reliable option now [SEP] payment,positive,positive,neutral,False,False
 the ride was honestly subpar today,ride_quality,negative,0,english,the ride was honestly subpar today [SEP] ride_quality,positive,negative,negative,False,True
-booking interface is fine just needs faster confirmation,booking,positive,2,english,booking interface is fine just needs faster confirmation [SEP] booking,neutral,negative,positive,False,False
+booking interface is fine just needs faster confirmation,booking,positive,2,english,booking interface is fine just needs faster confirmation [SEP] booking,negative,neutral,positive,False,False
 the ride was sigh just got me home,ride_quality,neutral,1,english,the ride was sigh just got me home [SEP] ride_quality,negative,negative,neutral,False,False
-app updated again and broke notifications great,app_performance,negative,0,english,app updated again and broke notifications great [SEP] app_performance,positive,negative,negative,False,True
-safety wise i give them a 6/10 honestly,safety,neutral,1,english,safety wise i give them a 6/10 honestly [SEP] safety,positive,negative,neutral,False,False
-the ride was a 7/10 not bad,ride_quality,positive,2,english,the ride was a 7/10 not bad [SEP] ride_quality,neutral,negative,positive,False,False
+app updated again and broke notifications great,app_performance,negative,0,english,app updated again and broke notifications great [SEP] app_performance,positive,positive,negative,False,False
+safety wise i give them a 6/10 honestly,safety,neutral,1,english,safety wise i give them a 6/10 honestly [SEP] safety,positive,positive,neutral,False,False
+the ride was a 7/10 not bad,ride_quality,positive,2,english,the ride was a 7/10 not bad [SEP] ride_quality,negative,negative,positive,False,False
 payment yacita success fr just need consistency,payment,positive,2,nyanja_cinyanja,payment yacita success fr just need consistency [SEP] payment,negative,negative,positive,False,False
-waited about 5 mins not bad,waiting_time,positive,2,english,waited about 5 mins not bad [SEP] waiting_time,neutral,negative,positive,False,False
-payment integration is the weakest link of this app,payment,negative,0,english,payment integration is the weakest link of this app [SEP] payment,positive,negative,negative,False,True
-app is great when network is also great rare combo,app_performance,neutral,1,english,app is great when network is also great rare combo [SEP] app_performance,positive,negative,neutral,False,False
-safety standards need urgent improvement,safety,negative,0,english,safety standards need urgent improvement [SEP] safety,positive,negative,negative,False,True
-driver was respectful but the trip itself was uncomfortable,driver_behavior,positive,2,english,driver was respectful but the trip itself was uncomfortable [SEP] driver_behavior,neutral,negative,positive,False,False
-driver was respectful but the trip itself was uncomfortable,ride_quality,negative,0,english,driver was respectful but the trip itself was uncomfortable [SEP] ride_quality,positive,negative,negative,False,True
-booking yakwe is okay just needs less surge,booking,neutral,1,english,booking yakwe is okay just needs less surge [SEP] booking,negative,negative,neutral,False,False
-payment app needs to support kazang or zazu more options,payment,negative,0,english,payment app needs to support kazang or zazu more options [SEP] payment,neutral,negative,negative,False,True
-that driver tonight was honestly the rudest ive met,driver_behavior,negative,0,english,that driver tonight was honestly the rudest ive met [SEP] driver_behavior,positive,negative,negative,False,True
-driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,neutral,negative,positive,False,False
+customer care please reply to my email from january,customer_support,negative,0,english,customer care please reply to my email from january [SEP] customer_support,positive,negative,negative,False,True
+waited about 5 mins not bad,waiting_time,positive,2,english,waited about 5 mins not bad [SEP] waiting_time,negative,negative,positive,False,False
+payment integration is the weakest link of this app,payment,negative,0,english,payment integration is the weakest link of this app [SEP] payment,positive,positive,negative,False,False
+driver akafuna kuti aende fast as i was nearly late,driver_behavior,positive,2,nyanja_cinyanja,driver akafuna kuti aende fast as i was nearly late [SEP] driver_behavior,negative,negative,positive,False,False
+app is great when network is also great rare combo,app_performance,neutral,1,english,app is great when network is also great rare combo [SEP] app_performance,positive,positive,neutral,False,False
+payment success no issues this week,payment,positive,2,english,payment success no issues this week [SEP] payment,negative,negative,positive,False,False
+driver was respectful but the trip itself was uncomfortable,ride_quality,negative,0,english,driver was respectful but the trip itself was uncomfortable [SEP] ride_quality,positive,neutral,negative,False,False
+customer support yakwe yango is improving slowly,customer_support,positive,2,nyanja_cinyanja,customer support yakwe yango is improving slowly [SEP] customer_support,negative,negative,positive,False,False
+booking yakwe is okay just needs less surge,booking,neutral,1,english,booking yakwe is okay just needs less surge [SEP] booking,negative,neutral,neutral,False,True
+that driver tonight was honestly the rudest ive met,driver_behavior,negative,0,english,that driver tonight was honestly the rudest ive met [SEP] driver_behavior,positive,neutral,negative,False,False
 app yangu ya yango imodzi imene ikutha kugwira,app_performance,positive,2,nyanja_cinyanja,app yangu ya yango imodzi imene ikutha kugwira [SEP] app_performance,negative,negative,positive,False,False
-prices for chibolya to town shouldnt be that high,pricing,negative,0,english,prices for chibolya to town shouldnt be that high [SEP] pricing,neutral,negative,negative,False,True
 app rarely crashes for me honestly,app_performance,positive,2,english,app rarely crashes for me honestly [SEP] app_performance,negative,negative,positive,False,False
-customer support agent was sarcastic to me how,customer_support,negative,0,english,customer support agent was sarcastic to me how [SEP] customer_support,positive,negative,negative,False,True
-payment delay refunded eventually still 2 weeks late,payment,negative,0,english,payment delay refunded eventually still 2 weeks late [SEP] payment,neutral,negative,negative,False,True
+customer support agent was sarcastic to me how,customer_support,negative,0,english,customer support agent was sarcastic to me how [SEP] customer_support,positive,positive,negative,False,False
+waited a solid 30 minutes today,waiting_time,negative,0,english,waited a solid 30 minutes today [SEP] waiting_time,positive,positive,negative,False,False
 prices have stabilized after that increase scare,pricing,positive,2,english,prices have stabilized after that increase scare [SEP] pricing,negative,negative,positive,False,False
-customer care got better i wont lie,customer_support,positive,2,english,customer care got better i wont lie [SEP] customer_support,negative,negative,positive,False,False
-app is functional just not impressive,app_performance,neutral,1,english,app is functional just not impressive [SEP] app_performance,positive,negative,neutral,False,False
+customer care got better i wont lie,customer_support,positive,2,english,customer care got better i wont lie [SEP] customer_support,negative,neutral,positive,False,False
+payment process is unnecessarily complicated,payment,negative,0,english,payment process is unnecessarily complicated [SEP] payment,positive,negative,negative,False,True
+app is functional just not impressive,app_performance,neutral,1,english,app is functional just not impressive [SEP] app_performance,positive,positive,neutral,False,False
 the ride was the worst experience this month,ride_quality,negative,0,english,the ride was the worst experience this month [SEP] ride_quality,positive,negative,negative,False,True
-booking flow seems to be improving keep at it,booking,positive,2,english,booking flow seems to be improving keep at it [SEP] booking,negative,negative,positive,False,False
-waited 9 mins acceptable,waiting_time,positive,2,english,waited 9 mins acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-customer service yango bro fix it,customer_support,negative,0,lusaka_slang,customer service yango bro fix it [SEP] customer_support,positive,negative,negative,False,True
+my driver was a vibe shoutout to bro,driver_behavior,positive,2,english,my driver was a vibe shoutout to bro [SEP] driver_behavior,negative,negative,positive,False,False
+never feeling safe with that driver again,safety,negative,0,english,never feeling safe with that driver again [SEP] safety,positive,positive,negative,False,False
+payment via momo failed but airtel worked,payment,neutral,1,english,payment via momo failed but airtel worked [SEP] payment,negative,neutral,neutral,False,True
+booking flow seems to be improving keep at it,booking,positive,2,english,booking flow seems to be improving keep at it [SEP] booking,negative,positive,positive,False,True
+waited 9 mins acceptable,waiting_time,positive,2,english,waited 9 mins acceptable [SEP] waiting_time,neutral,neutral,positive,False,False
+customer service yango bro fix it,customer_support,negative,0,lusaka_slang,customer service yango bro fix it [SEP] customer_support,positive,positive,negative,False,False
+waited too long sometimes i wonder why i bother,waiting_time,negative,0,english,waited too long sometimes i wonder why i bother [SEP] waiting_time,neutral,negative,negative,False,True
 driver was just being a driver no extra effort,driver_behavior,neutral,1,english,driver was just being a driver no extra effort [SEP] driver_behavior,negative,negative,neutral,False,False
+booking finally worked after 3 attempts ugh,booking,negative,0,english,booking finally worked after 3 attempts ugh [SEP] booking,positive,negative,negative,False,True
 the ride was hella long because of traffic not yangos fault,ride_quality,neutral,1,english,the ride was hella long because of traffic not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 waited 12 mins on lumumba road,waiting_time,neutral,1,english,waited 12 mins on lumumba road [SEP] waiting_time,negative,negative,neutral,False,False
+payment delays so frustrating sometimes,payment,negative,0,english,payment delays so frustrating sometimes [SEP] payment,positive,negative,negative,False,True
 customer care isnt as bad as people say tbh,customer_support,positive,2,english,customer care isnt as bad as people say tbh [SEP] customer_support,negative,negative,positive,False,False
-the ride was so so honestly,ride_quality,neutral,1,english,the ride was so so honestly [SEP] ride_quality,positive,negative,neutral,False,False
-payment yacita work pa first try kabili,payment,positive,2,bemba_cibemba,payment yacita work pa first try kabili [SEP] payment,neutral,negative,positive,False,False
-pricing for ridge way fares are stable,pricing,positive,2,english,pricing for ridge way fares are stable [SEP] pricing,neutral,negative,positive,False,False
-safety wise yango must do background checks more strictly,safety,negative,0,english,safety wise yango must do background checks more strictly [SEP] safety,positive,negative,negative,False,True
-the ride was fine i guess i reached on time,ride_quality,neutral,1,english,the ride was fine i guess i reached on time [SEP] ride_quality,positive,negative,neutral,False,False
-payment integration with banks would help honestly,payment,neutral,1,english,payment integration with banks would help honestly [SEP] payment,positive,negative,neutral,False,False
-the ride was forgettable mid,ride_quality,neutral,1,english,the ride was forgettable mid [SEP] ride_quality,positive,negative,neutral,False,False
-driver yangu yali quiet didnt talk and i loved it,driver_behavior,positive,2,nyanja_cinyanja,driver yangu yali quiet didnt talk and i loved it [SEP] driver_behavior,negative,negative,positive,False,False
-customer care really stepped up this month,customer_support,positive,2,english,customer care really stepped up this month [SEP] customer_support,negative,negative,positive,False,False
-waited 35 mins what is this,waiting_time,negative,0,english,waited 35 mins what is this [SEP] waiting_time,neutral,negative,negative,False,True
-payment is hit or miss for me lately,payment,negative,0,english,payment is hit or miss for me lately [SEP] payment,neutral,negative,negative,False,True
+the ride was so so honestly,ride_quality,neutral,1,english,the ride was so so honestly [SEP] ride_quality,positive,positive,neutral,False,False
+payment yacita work pa first try kabili,payment,positive,2,bemba_cibemba,payment yacita work pa first try kabili [SEP] payment,negative,neutral,positive,False,False
+the ride was fine i guess i reached on time,ride_quality,neutral,1,english,the ride was fine i guess i reached on time [SEP] ride_quality,positive,positive,neutral,False,False
+payment integration with banks would help honestly,payment,neutral,1,english,payment integration with banks would help honestly [SEP] payment,positive,positive,neutral,False,False
+driver tonight wasnt the best wasnt the worst,driver_behavior,neutral,1,english,driver tonight wasnt the best wasnt the worst [SEP] driver_behavior,negative,negative,neutral,False,False
+the ride was forgettable mid,ride_quality,neutral,1,english,the ride was forgettable mid [SEP] ride_quality,negative,negative,neutral,False,False
+the ride was a 5/10 average at best,ride_quality,neutral,1,english,the ride was a 5/10 average at best [SEP] ride_quality,positive,positive,neutral,False,False
+waited 35 mins what is this,waiting_time,negative,0,english,waited 35 mins what is this [SEP] waiting_time,positive,positive,negative,False,False
+payment is hit or miss for me lately,payment,negative,0,english,payment is hit or miss for me lately [SEP] payment,neutral,neutral,negative,False,False
 booking was successful no delays today,booking,positive,2,english,booking was successful no delays today [SEP] booking,negative,negative,positive,False,False
-safety isnt the best these days some drivers seem shady,safety,negative,0,english,safety isnt the best these days some drivers seem shady [SEP] safety,positive,negative,negative,False,True
-waited 14 mins on great north road,waiting_time,neutral,1,english,waited 14 mins on great north road [SEP] waiting_time,positive,negative,neutral,False,False
-payment system needs an audit honestly yango,payment,negative,0,english,payment system needs an audit honestly yango [SEP] payment,positive,negative,negative,False,True
-booking went through finally after 2 attempts,booking,neutral,1,english,booking went through finally after 2 attempts [SEP] booking,positive,negative,neutral,False,False
-the ride was fine its just a ride 🤷‍♂️,ride_quality,neutral,1,english,the ride was fine its just a ride 🤷‍♂️ [SEP] ride_quality,positive,negative,neutral,False,False
-driver was a sweet guy bless him for waiting,driver_behavior,positive,2,english,driver was a sweet guy bless him for waiting [SEP] driver_behavior,negative,negative,positive,False,False
-customer care is the bane of my existence,customer_support,negative,0,english,customer care is the bane of my existence [SEP] customer_support,positive,negative,negative,False,True
+safety isnt the best these days some drivers seem shady,safety,negative,0,english,safety isnt the best these days some drivers seem shady [SEP] safety,positive,positive,negative,False,False
+waited 14 mins on great north road,waiting_time,neutral,1,english,waited 14 mins on great north road [SEP] waiting_time,positive,positive,neutral,False,False
+payment system needs an audit honestly yango,payment,negative,0,english,payment system needs an audit honestly yango [SEP] payment,positive,positive,negative,False,False
+the ride was fine its just a ride 🤷‍♂️,ride_quality,neutral,1,english,the ride was fine its just a ride 🤷‍♂️ [SEP] ride_quality,negative,positive,neutral,False,False
+customer care is the bane of my existence,customer_support,negative,0,english,customer care is the bane of my existence [SEP] customer_support,positive,positive,negative,False,False
+booking is so easy when surge isnt happening,booking,positive,2,english,booking is so easy when surge isnt happening [SEP] booking,negative,positive,positive,False,True
 app is doing what it can lets give it credit,app_performance,positive,2,english,app is doing what it can lets give it credit [SEP] app_performance,negative,negative,positive,False,False
+customer support twitter is the way to go fr,customer_support,positive,2,english,customer support twitter is the way to go fr [SEP] customer_support,negative,negative,positive,False,False
 the ride was a sleepy one literally i napped,ride_quality,positive,2,english,the ride was a sleepy one literally i napped [SEP] ride_quality,negative,negative,positive,False,False
-safety wise im not too worried tbh,safety,positive,2,english,safety wise im not too worried tbh [SEP] safety,negative,negative,positive,False,False
-prices for cha cha cha road area are okay,pricing,positive,2,english,prices for cha cha cha road area are okay [SEP] pricing,neutral,negative,positive,False,False
+waited only 6 mins on chinsali road,waiting_time,positive,2,english,waited only 6 mins on chinsali road [SEP] waiting_time,negative,positive,positive,False,True
+customer care responded after 3 days unacceptable,customer_support,negative,0,english,customer care responded after 3 days unacceptable [SEP] customer_support,positive,negative,negative,False,True
+waited 21 mins in mtendere terrible,waiting_time,negative,0,english,waited 21 mins in mtendere terrible [SEP] waiting_time,positive,negative,negative,False,True
+prices for cha cha cha road area are okay,pricing,positive,2,english,prices for cha cha cha road area are okay [SEP] pricing,neutral,neutral,positive,False,False
 waited 13 mins on bauleni road,waiting_time,neutral,1,english,waited 13 mins on bauleni road [SEP] waiting_time,negative,negative,neutral,False,False
-waited too long i could have walked there faster,waiting_time,negative,0,english,waited too long i could have walked there faster [SEP] waiting_time,neutral,negative,negative,False,True
 driver was so accommodating waited for me at the supermarket,driver_behavior,positive,2,english,driver was so accommodating waited for me at the supermarket [SEP] driver_behavior,negative,negative,positive,False,False
-customer support is improving keep it up,customer_support,positive,2,english,customer support is improving keep it up [SEP] customer_support,negative,negative,positive,False,False
-safety wise im wary at night honestly,safety,negative,0,english,safety wise im wary at night honestly [SEP] safety,positive,negative,negative,False,True
-pricing varies wildly between routes,pricing,negative,0,english,pricing varies wildly between routes [SEP] pricing,neutral,negative,negative,False,True
-the ride was okay but driver kept asking personal questions,driver_behavior,negative,0,english,the ride was okay but driver kept asking personal questions [SEP] driver_behavior,neutral,negative,negative,False,True
-payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,neutral,negative,positive,False,False
+customer support is improving keep it up,customer_support,positive,2,english,customer support is improving keep it up [SEP] customer_support,negative,positive,positive,False,True
+safety wise im wary at night honestly,safety,negative,0,english,safety wise im wary at night honestly [SEP] safety,positive,positive,negative,False,False
+pricing varies wildly between routes,pricing,negative,0,english,pricing varies wildly between routes [SEP] pricing,positive,negative,negative,False,True
+app is functional but needs polish in UI,app_performance,neutral,1,english,app is functional but needs polish in UI [SEP] app_performance,negative,negative,neutral,False,False
+safety wise i had no concerns driver was great,safety,positive,2,english,safety wise i had no concerns driver was great [SEP] safety,neutral,positive,positive,False,True
+the ride was okay but driver kept asking personal questions,driver_behavior,negative,0,english,the ride was okay but driver kept asking personal questions [SEP] driver_behavior,neutral,neutral,negative,False,False
+payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,negative,positive,positive,False,True
 payment yacita work after some delay,payment,neutral,1,nyanja_cinyanja,payment yacita work after some delay [SEP] payment,negative,negative,neutral,False,False
-customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,negative,neutral,False,False
+customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,positive,neutral,False,False
+waited 28 mins on great east road wasnt happy,waiting_time,negative,0,english,waited 28 mins on great east road wasnt happy [SEP] waiting_time,neutral,positive,negative,False,False
 driver was just doing his job not great not terrible,driver_behavior,neutral,1,english,driver was just doing his job not great not terrible [SEP] driver_behavior,negative,negative,neutral,False,False
-app loaded fast for once,app_performance,positive,2,english,app loaded fast for once [SEP] app_performance,negative,negative,positive,False,False
-driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,negative,negative,False,True
-safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,negative,negative,False,True
+payment system needs upgrade for 2026 honestly,payment,negative,0,english,payment system needs upgrade for 2026 honestly [SEP] payment,positive,neutral,negative,False,False
+booking is fine when drivers actually accept,booking,neutral,1,english,booking is fine when drivers actually accept [SEP] booking,negative,neutral,neutral,False,True
+waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,negative,negative,positive,False,False
+driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,neutral,negative,False,False
+booking flow could be improved with one tap option,booking,negative,0,english,booking flow could be improved with one tap option [SEP] booking,positive,positive,negative,False,False
+customer care has improved sluggishly im not impressed,customer_support,negative,0,english,customer care has improved sluggishly im not impressed [SEP] customer_support,positive,positive,negative,False,False
+safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,positive,negative,False,False
 the ride was meh just a way to get from A to B,ride_quality,neutral,1,english,the ride was meh just a way to get from A to B [SEP] ride_quality,negative,negative,neutral,False,False
-waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,negative,neutral,False,False
-pricing for the route from town to airport is steep,pricing,negative,0,english,pricing for the route from town to airport is steep [SEP] pricing,positive,negative,negative,False,True
-app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,negative,negative,positive,False,False
+payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,positive,neutral,False,False
+app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly,customer_support,negative,0,english,customer care needs a major overhaul honestly [SEP] customer_support,positive,neutral,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba road,waiting_time,neutral,1,english,waited 11 mins on tu lumumba road [SEP] waiting_time,negative,negative,neutral,False,False
+booking finally accepted by 6th driver tonight chai,booking,negative,0,english,booking finally accepted by 6th driver tonight chai [SEP] booking,positive,positive,negative,False,False
+payment cleared instantly today no drama,payment,positive,2,english,payment cleared instantly today no drama [SEP] payment,negative,positive,positive,False,True
+app finally lets me cancel without penalty good move,app_performance,positive,2,english,app finally lets me cancel without penalty good move [SEP] app_performance,negative,negative,positive,False,False
 safety scares me sometimes especially in older cars,safety,negative,0,english,safety scares me sometimes especially in older cars [SEP] safety,positive,negative,negative,False,True
-waited so long it became a meme between me and my friends,waiting_time,negative,0,english,waited so long it became a meme between me and my friends [SEP] waiting_time,positive,negative,negative,False,True
-payment is hit or miss this week,payment,negative,0,english,payment is hit or miss this week [SEP] payment,neutral,negative,negative,False,True
-waited 12 mins on a wet evening which is fine,waiting_time,positive,2,english,waited 12 mins on a wet evening which is fine [SEP] waiting_time,neutral,negative,positive,False,False
+waited so long it became a meme between me and my friends,waiting_time,negative,0,english,waited so long it became a meme between me and my friends [SEP] waiting_time,positive,positive,negative,False,False
+payment is hit or miss this week,payment,negative,0,english,payment is hit or miss this week [SEP] payment,neutral,neutral,negative,False,False
+waited 12 mins on a wet evening which is fine,waiting_time,positive,2,english,waited 12 mins on a wet evening which is fine [SEP] waiting_time,negative,neutral,positive,False,False
 customer support handles complaints with care nowadays,customer_support,positive,2,english,customer support handles complaints with care nowadays [SEP] customer_support,negative,negative,positive,False,False
+the ride was eh not the best,ride_quality,neutral,1,english,the ride was eh not the best [SEP] ride_quality,positive,neutral,neutral,False,True
 payment success pa airtel mtn yala fail,payment,neutral,1,nyanja_cinyanja,payment success pa airtel mtn yala fail [SEP] payment,negative,negative,neutral,False,False
-pricing increases without notification is shady honestly,pricing,negative,0,english,pricing increases without notification is shady honestly [SEP] pricing,neutral,negative,negative,False,True
 customer support yangu has been responsive lately,customer_support,positive,2,english,customer support yangu has been responsive lately [SEP] customer_support,negative,negative,positive,False,False
-safety wise yango is doing the bare minimum honestly,safety,neutral,1,english,safety wise yango is doing the bare minimum honestly [SEP] safety,positive,negative,neutral,False,False
+safety wise yango is doing the bare minimum honestly,safety,neutral,1,english,safety wise yango is doing the bare minimum honestly [SEP] safety,positive,positive,neutral,False,False
 the ride was bumpy potholes everywhere not yangos fault,ride_quality,neutral,1,english,the ride was bumpy potholes everywhere not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 the ride was hella long because traffic was crazy,ride_quality,neutral,1,english,the ride was hella long because traffic was crazy [SEP] ride_quality,negative,negative,neutral,False,False
-prices in kalulushi are okay for now,pricing,positive,2,english,prices in kalulushi are okay for now [SEP] pricing,neutral,negative,positive,False,False
-payment yangu yacita refund finally after weeks,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after weeks [SEP] payment,positive,negative,neutral,False,False
-app yali bwino lelo no crashes,app_performance,positive,2,nyanja_cinyanja,app yali bwino lelo no crashes [SEP] app_performance,negative,negative,positive,False,False
-the ride was acceptable for the cost,ride_quality,positive,2,english,the ride was acceptable for the cost [SEP] ride_quality,negative,negative,positive,False,False
+prices in kalulushi are okay for now,pricing,positive,2,english,prices in kalulushi are okay for now [SEP] pricing,neutral,neutral,positive,False,False
+payment yangu yacita refund finally after weeks,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after weeks [SEP] payment,positive,positive,neutral,False,False
+the ride was acceptable for the cost,ride_quality,positive,2,english,the ride was acceptable for the cost [SEP] ride_quality,negative,neutral,positive,False,False
 app is functional just needs more refining,app_performance,neutral,1,english,app is functional just needs more refining [SEP] app_performance,negative,negative,neutral,False,False
 the ride was just meh,ride_quality,neutral,1,english,the ride was just meh [SEP] ride_quality,negative,negative,neutral,False,False
 driver was a vibe we sang together at red lights lol,driver_behavior,positive,2,english,driver was a vibe we sang together at red lights lol [SEP] driver_behavior,negative,negative,positive,False,False
-prices in kalingalinga area are okay for me,pricing,positive,2,english,prices in kalingalinga area are okay for me [SEP] pricing,neutral,negative,positive,False,False
+prices in kalingalinga area are okay for me,pricing,positive,2,english,prices in kalingalinga area are okay for me [SEP] pricing,neutral,neutral,positive,False,False
 customer support yangu yacita resolve issue yandi pakaona,customer_support,positive,2,bemba_cibemba,customer support yangu yacita resolve issue yandi pakaona [SEP] customer_support,negative,negative,positive,False,False
 safety wise i never had any issue with yango drivers,safety,positive,2,english,safety wise i never had any issue with yango drivers [SEP] safety,negative,negative,positive,False,False
-waited 8 mins on katima mulilo road,waiting_time,positive,2,english,waited 8 mins on katima mulilo road [SEP] waiting_time,neutral,negative,positive,False,False
-waited 13 mins on freedom way,waiting_time,neutral,1,english,waited 13 mins on freedom way [SEP] waiting_time,negative,negative,neutral,False,False
-my driver was the kindest auntie i swear,driver_behavior,positive,2,english,my driver was the kindest auntie i swear [SEP] driver_behavior,neutral,negative,positive,False,False
-prices on yango have stabilized since may improving,pricing,positive,2,english,prices on yango have stabilized since may improving [SEP] pricing,negative,negative,positive,False,False
-customer support yangu yala respond fast pa twitter,customer_support,positive,2,nyanja_cinyanja,customer support yangu yala respond fast pa twitter [SEP] customer_support,negative,negative,positive,False,False
-customer support agent was awesome credit where its due,customer_support,positive,2,english,customer support agent was awesome credit where its due [SEP] customer_support,neutral,negative,positive,False,False
+yangos pricing structure needs to be more transparent,pricing,negative,0,english,yangos pricing structure needs to be more transparent [SEP] pricing,positive,positive,negative,False,False
+waited 13 mins on freedom way,waiting_time,neutral,1,english,waited 13 mins on freedom way [SEP] waiting_time,positive,positive,neutral,False,False
+customer support yangu yala respond fast pa twitter,customer_support,positive,2,nyanja_cinyanja,customer support yangu yala respond fast pa twitter [SEP] customer_support,negative,positive,positive,False,True
+waited 16 mins on Cha cha cha road,waiting_time,negative,0,english,waited 16 mins on Cha cha cha road [SEP] waiting_time,positive,positive,negative,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,english,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-safety wise the driver was over speeding terribly,safety,negative,0,english,safety wise the driver was over speeding terribly [SEP] safety,neutral,negative,negative,False,True
-the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False
-waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,negative,negative,False,True
+the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False
+waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,positive,negative,False,False
 payment via mtn momo failed first then succeeded,payment,neutral,1,english,payment via mtn momo failed first then succeeded [SEP] payment,negative,negative,neutral,False,False
 driver was a saint dropped me right at the door,driver_behavior,positive,2,english,driver was a saint dropped me right at the door [SEP] driver_behavior,negative,negative,positive,False,False
-prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,negative,positive,False,False
-the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,negative,positive,False,False
-driver was so professional could be a chauffer,driver_behavior,positive,2,english,driver was so professional could be a chauffer [SEP] driver_behavior,neutral,negative,positive,False,False
-customer support yangu yali decent today,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today [SEP] customer_support,positive,negative,neutral,False,False
+prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,neutral,positive,False,False
+the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,positive,positive,False,True
+driver was so professional could be a chauffer,driver_behavior,positive,2,english,driver was so professional could be a chauffer [SEP] driver_behavior,neutral,neutral,positive,False,False
+customer support yangu yali decent today,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today [SEP] customer_support,positive,positive,neutral,False,False
 waited 11 mins on lusaka west road,waiting_time,neutral,1,english,waited 11 mins on lusaka west road [SEP] waiting_time,negative,negative,neutral,False,False
 payment yangu cleared after multiple attempts,payment,neutral,1,nyanja_cinyanja,payment yangu cleared after multiple attempts [SEP] payment,negative,negative,neutral,False,False
 driver tonight was just doing his job no extra mile,driver_behavior,neutral,1,english,driver tonight was just doing his job no extra mile [SEP] driver_behavior,negative,negative,neutral,False,False
-safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,negative,negative,False,True
-driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,negative,negative,False,True
-customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False
+app needs a serious code refactor honestly,app_performance,negative,0,english,app needs a serious code refactor honestly [SEP] app_performance,positive,neutral,negative,False,False
+safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,positive,negative,False,False
+driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,positive,negative,False,False
+customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False
 booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False
+waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,positive,neutral,neutral,False,True
 app yangu yala fine pa android lakini iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android lakini iphone yacita crash [SEP] app_performance,positive,negative,negative,False,True
+payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False
 app yangu yali ok no crashes for a week,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week [SEP] app_performance,negative,negative,positive,False,False
-the ride was decent but car needed cleaning honestly,ride_quality,neutral,1,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,neutral,False,False
+the ride was decent but car needed cleaning honestly,ride_quality,neutral,1,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,neutral,False,True
 driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False
-prices in town to ngwerere road are okay,pricing,positive,2,english,prices in town to ngwerere road are okay [SEP] pricing,neutral,negative,positive,False,False
-app loaded faster than usual this morning,app_performance,positive,2,english,app loaded faster than usual this morning [SEP] app_performance,negative,negative,positive,False,False
-booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False
-ride yangu yali boring honestly long drive,ride_quality,neutral,1,nyanja_cinyanja,ride yangu yali boring honestly long drive [SEP] ride_quality,positive,negative,neutral,False,False
+prices in town to ngwerere road are okay,pricing,positive,2,english,prices in town to ngwerere road are okay [SEP] pricing,negative,neutral,positive,False,False
+booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False
+i dont feel safe when drivers dont wear seatbelt,safety,negative,0,english,i dont feel safe when drivers dont wear seatbelt [SEP] safety,positive,negative,negative,False,True
+ride yangu yali boring honestly long drive,ride_quality,neutral,1,nyanja_cinyanja,ride yangu yali boring honestly long drive [SEP] ride_quality,positive,positive,neutral,False,False
+waited like forever kanshi 50mins 😭,waiting_time,negative,0,english,waited like forever kanshi 50mins 😭 [SEP] waiting_time,positive,negative,negative,False,True
 app updates dont change anything for me,app_performance,neutral,1,english,app updates dont change anything for me [SEP] app_performance,negative,negative,neutral,False,False
-customer support yacita answer in 5 mins surprised,customer_support,positive,2,nyanja_cinyanja,customer support yacita answer in 5 mins surprised [SEP] customer_support,negative,negative,positive,False,False
-booking from manda hill was a struggle this evening,booking,negative,0,english,booking from manda hill was a struggle this evening [SEP] booking,positive,negative,negative,False,True
-payment again? yangoooo come on now,payment,negative,0,lusaka_slang,payment again? yangoooo come on now [SEP] payment,positive,negative,negative,False,True
+booking from manda hill was a struggle this evening,booking,negative,0,english,booking from manda hill was a struggle this evening [SEP] booking,positive,positive,negative,False,False
+payment again? yangoooo come on now,payment,negative,0,lusaka_slang,payment again? yangoooo come on now [SEP] payment,positive,positive,negative,False,False
 prices in kalingalinga yala kanshi feel right,pricing,positive,2,nyanja_cinyanja,prices in kalingalinga yala kanshi feel right [SEP] pricing,negative,negative,positive,False,False
-waited 9 mins from kabwata not bad,waiting_time,positive,2,english,waited 9 mins from kabwata not bad [SEP] waiting_time,neutral,negative,positive,False,False
-payment system yango pliz fix it for real,payment,negative,0,english,payment system yango pliz fix it for real [SEP] payment,positive,negative,negative,False,True
-prices for ndola route are okay,pricing,positive,2,english,prices for ndola route are okay [SEP] pricing,neutral,negative,positive,False,False
-waited 12 mins from chibolya area,waiting_time,neutral,1,english,waited 12 mins from chibolya area [SEP] waiting_time,negative,negative,neutral,False,False
-payment yangu yacita refund finally after a week,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after a week [SEP] payment,positive,negative,neutral,False,False
+waited 9 mins from kabwata not bad,waiting_time,positive,2,english,waited 9 mins from kabwata not bad [SEP] waiting_time,negative,negative,positive,False,False
+payment system yango pliz fix it for real,payment,negative,0,english,payment system yango pliz fix it for real [SEP] payment,positive,positive,negative,False,False
+prices for ndola route are okay,pricing,positive,2,english,prices for ndola route are okay [SEP] pricing,neutral,neutral,positive,False,False
+waited 12 mins from chibolya area,waiting_time,neutral,1,english,waited 12 mins from chibolya area [SEP] waiting_time,positive,positive,neutral,False,False
+payment yangu yacita refund finally after a week,payment,neutral,1,nyanja_cinyanja,payment yangu yacita refund finally after a week [SEP] payment,positive,positive,neutral,False,False
 yango fares to kafue have come down a bit,pricing,positive,2,english,yango fares to kafue have come down a bit [SEP] pricing,negative,negative,positive,False,False
-app yangu yala fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yangu yala fine pa android only [SEP] app_performance,positive,negative,neutral,False,False
-driver yangu was so quiet i felt awkward lol,driver_behavior,neutral,1,nyanja_cinyanja,driver yangu was so quiet i felt awkward lol [SEP] driver_behavior,negative,negative,neutral,False,False
-prices for short trips are okay nothing crazy,pricing,positive,2,english,prices for short trips are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False
+app yangu yala fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yangu yala fine pa android only [SEP] app_performance,positive,positive,neutral,False,False
+the ride was kinda meh nothing exciting,ride_quality,neutral,1,english,the ride was kinda meh nothing exciting [SEP] ride_quality,positive,positive,neutral,False,False
+waited 28 mins kanshi why mwe yango 😭,waiting_time,negative,0,lusaka_slang,waited 28 mins kanshi why mwe yango 😭 [SEP] waiting_time,positive,positive,negative,False,False
+driver alefika late but anyway alikamba sorry,driver_behavior,neutral,1,nyanja_cinyanja,driver alefika late but anyway alikamba sorry [SEP] driver_behavior,positive,negative,neutral,False,False
+driver yangu was so quiet i felt awkward lol,driver_behavior,neutral,1,nyanja_cinyanja,driver yangu was so quiet i felt awkward lol [SEP] driver_behavior,positive,neutral,neutral,False,True
+prices for short trips are okay nothing crazy,pricing,positive,2,english,prices for short trips are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False
 the ride was bumpy roads not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-waited 11 mins on freedom way,waiting_time,neutral,1,english,waited 11 mins on freedom way [SEP] waiting_time,positive,negative,neutral,False,False
-app yangu yala stable lately no major issues,app_performance,positive,2,nyanja_cinyanja,app yangu yala stable lately no major issues [SEP] app_performance,neutral,negative,positive,False,False
-booking is the worst experience honestly,booking,negative,0,english,booking is the worst experience honestly [SEP] booking,positive,negative,negative,False,True
+waited 11 mins on freedom way,waiting_time,neutral,1,english,waited 11 mins on freedom way [SEP] waiting_time,positive,positive,neutral,False,False
+driver was a vibe we even sang together at red lights,driver_behavior,positive,2,english,driver was a vibe we even sang together at red lights [SEP] driver_behavior,negative,negative,positive,False,False
+app yangu yala stable lately no major issues,app_performance,positive,2,nyanja_cinyanja,app yangu yala stable lately no major issues [SEP] app_performance,negative,negative,positive,False,False
+booking is the worst experience honestly,booking,negative,0,english,booking is the worst experience honestly [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
-the ride was rough but i got there safely,ride_quality,negative,0,english,the ride was rough but i got there safely [SEP] ride_quality,neutral,negative,negative,False,True
-the ride was rough but i got there safely,safety,positive,2,english,the ride was rough but i got there safely [SEP] safety,neutral,negative,positive,False,False
+the ride was rough but i got there safely,ride_quality,negative,0,english,the ride was rough but i got there safely [SEP] ride_quality,neutral,neutral,negative,False,False
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices keep rising yango come on now,pricing,negative,0,english,prices keep rising yango come on now [SEP] pricing,positive,negative,negative,False,True
-booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False
-payment via momo yacita success in 2 attempts,payment,neutral,1,nyanja_cinyanja,payment via momo yacita success in 2 attempts [SEP] payment,positive,negative,neutral,False,False
-safety wise the driver was on his phone risky,safety,negative,0,english,safety wise the driver was on his phone risky [SEP] safety,neutral,negative,negative,False,True
+booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False
+the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False
+payment via momo yacita success in 2 attempts,payment,neutral,1,nyanja_cinyanja,payment via momo yacita success in 2 attempts [SEP] payment,positive,positive,neutral,False,False
+app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,negative,positive,positive,False,True
 the ride was meh traffic was the issue,ride_quality,neutral,1,english,the ride was meh traffic was the issue [SEP] ride_quality,negative,negative,neutral,False,False
 waited 13 mins on long acres road,waiting_time,neutral,1,english,waited 13 mins on long acres road [SEP] waiting_time,negative,negative,neutral,False,False
-my driver was the kindest mama i swear,driver_behavior,positive,2,english,my driver was the kindest mama i swear [SEP] driver_behavior,neutral,negative,positive,False,False
-prices on yango have stabilized since may improving,pricing,positive,2,english,prices on yango have stabilized since may improving [SEP] pricing,negative,negative,positive,False,False
-customer support agent was awesome credit where its due,customer_support,positive,2,english,customer support agent was awesome credit where its due [SEP] customer_support,neutral,negative,positive,False,False
+waited 16 mins on Cha cha cha road,waiting_time,negative,0,english,waited 16 mins on Cha cha cha road [SEP] waiting_time,positive,positive,negative,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,english,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-safety wise driver was over speeding terribly,safety,negative,0,english,safety wise driver was over speeding terribly [SEP] safety,neutral,negative,negative,False,True
-the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,negative,neutral,False,False
-payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,neutral,negative,positive,False,False
+the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
+payment process is fine when network behaves,payment,positive,2,english,payment process is fine when network behaves [SEP] payment,negative,positive,positive,False,True
 payment yacita work after some delay,payment,neutral,1,nyanja_cinyanja,payment yacita work after some delay [SEP] payment,negative,negative,neutral,False,False
-customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,negative,neutral,False,False
+customer care responded slow but helpful,customer_support,neutral,1,english,customer care responded slow but helpful [SEP] customer_support,positive,positive,neutral,False,False
+waited 28 mins on great east road wasnt happy,waiting_time,negative,0,english,waited 28 mins on great east road wasnt happy [SEP] waiting_time,neutral,positive,negative,False,False
 driver was just doing his job not great not terrible,driver_behavior,neutral,1,english,driver was just doing his job not great not terrible [SEP] driver_behavior,negative,negative,neutral,False,False
-app loaded fast for once,app_performance,positive,2,english,app loaded fast for once [SEP] app_performance,negative,negative,positive,False,False
-driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,negative,negative,False,True
-safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,negative,negative,False,True
+payment system needs upgrade for 2026 honestly,payment,negative,0,english,payment system needs upgrade for 2026 honestly [SEP] payment,positive,neutral,negative,False,False
+booking is fine when drivers actually accept,booking,neutral,1,english,booking is fine when drivers actually accept [SEP] booking,negative,neutral,neutral,False,True
+waited 4 mins on a sunday morning,waiting_time,positive,2,english,waited 4 mins on a sunday morning [SEP] waiting_time,negative,negative,positive,False,False
+driver was a vibe but reckless on the road,driver_behavior,negative,0,english,driver was a vibe but reckless on the road [SEP] driver_behavior,positive,neutral,negative,False,False
+booking flow could be improved with one tap option,booking,negative,0,english,booking flow could be improved with one tap option [SEP] booking,positive,positive,negative,False,False
+customer care has improved sluggishly im not impressed,customer_support,negative,0,english,customer care has improved sluggishly im not impressed [SEP] customer_support,positive,positive,negative,False,False
+safety wise driver was overspeeding on great east 😨,safety,negative,0,english,safety wise driver was overspeeding on great east 😨 [SEP] safety,positive,positive,negative,False,False
 the ride was meh just a way to get from A to B,ride_quality,neutral,1,english,the ride was meh just a way to get from A to B [SEP] ride_quality,negative,negative,neutral,False,False
-waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,negative,neutral,False,False
-pricing for the route from town to airport is steep,pricing,negative,0,english,pricing for the route from town to airport is steep [SEP] pricing,positive,negative,negative,False,True
-app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+waited 9 mins on cairo road acceptable,waiting_time,positive,2,english,waited 9 mins on cairo road acceptable [SEP] waiting_time,negative,negative,positive,False,False
+payment via cash is the only reliable backup,payment,neutral,1,english,payment via cash is the only reliable backup [SEP] payment,positive,positive,neutral,False,False
+app yala work fine pa android only,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly,customer_support,negative,0,english,customer care needs a major overhaul honestly [SEP] customer_support,positive,neutral,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba road,waiting_time,neutral,1,english,waited 11 mins on tu lumumba road [SEP] waiting_time,negative,negative,neutral,False,False
 yango fares went up overnight what is happening,pricing,negative,0,english,yango fares went up overnight what is happening [SEP] pricing,positive,negative,negative,False,True
+payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,negative,positive,positive,False,True
 yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False
-customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,negative,negative,False,True
-the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False
-waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False
+customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False
+waited 10 mins on cha cha cha rd average,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average [SEP] waiting_time,negative,positive,neutral,False,False
+customer support is so so today,customer_support,neutral,1,english,customer support is so so today [SEP] customer_support,positive,positive,neutral,False,False
+waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False
 driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,negative,negative,False,True
+yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False
 payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
-driver alefika quickly but smelled of smoke yikes,driver_behavior,negative,0,nyanja_cinyanja,driver alefika quickly but smelled of smoke yikes [SEP] driver_behavior,neutral,negative,negative,False,True
-app needs a new theme its boring asf,app_performance,negative,0,english,app needs a new theme its boring asf [SEP] app_performance,positive,negative,negative,False,True
-safety wise driver did the bare minimum,safety,neutral,1,english,safety wise driver did the bare minimum [SEP] safety,positive,negative,neutral,False,False
-ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False
-waited too long again whats the point waaa,waiting_time,negative,0,english,waited too long again whats the point waaa [SEP] waiting_time,neutral,negative,negative,False,True
-prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,negative,negative,False,True
-waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,negative,negative,False,True
-safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,negative,negative,False,True
+safety wise driver did the bare minimum,safety,neutral,1,english,safety wise driver did the bare minimum [SEP] safety,negative,neutral,neutral,False,True
+prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False
+waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False
+safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False
+the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False
 driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False
-booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,negative,negative,False,True
+booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
 the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-payment process needs work yango come on,payment,negative,0,english,payment process needs work yango come on [SEP] payment,positive,negative,negative,False,True
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,negative,negative,False,True
-booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False
-payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False
+prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False
+booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False
+the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False
+payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False
+app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,negative,positive,positive,False,True
+yangos pricing structure needs more transparency please,pricing,negative,0,english,yangos pricing structure needs more transparency please [SEP] pricing,positive,positive,negative,False,False
 the ride was meh traffic was the issue not yango,ride_quality,neutral,1,english,the ride was meh traffic was the issue not yango [SEP] ride_quality,negative,negative,neutral,False,False
-waited 13 mins on long acres rd,waiting_time,neutral,1,english,waited 13 mins on long acres rd [SEP] waiting_time,negative,negative,neutral,False,False
-prices on yango have stabilized since may im happy,pricing,positive,2,english,prices on yango have stabilized since may im happy [SEP] pricing,negative,negative,positive,False,False
-customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False
+waited 13 mins on long acres rd,waiting_time,neutral,1,english,waited 13 mins on long acres rd [SEP] waiting_time,negative,positive,neutral,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again [SEP] booking,negative,negative,positive,False,False
-safety wise driver was over speeding terribly,safety,negative,0,english,safety wise driver was over speeding terribly [SEP] safety,neutral,negative,negative,False,True
-the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,negative,neutral,False,False
-waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,negative,negative,False,True
+the ride was just fine nothing exceptional,ride_quality,neutral,1,english,the ride was just fine nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
+waited a long time but worth it driver was great,waiting_time,negative,0,english,waited a long time but worth it driver was great [SEP] waiting_time,positive,positive,negative,False,False
 payment via mtn momo failed first then succeeded,payment,neutral,1,english,payment via mtn momo failed first then succeeded [SEP] payment,negative,negative,neutral,False,False
 driver was a saint dropped me right at the door,driver_behavior,positive,2,english,driver was a saint dropped me right at the door [SEP] driver_behavior,negative,negative,positive,False,False
-prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,negative,positive,False,False
-the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,negative,positive,False,False
-driver was so professional could be a chauffer fr,driver_behavior,positive,2,english,driver was so professional could be a chauffer fr [SEP] driver_behavior,neutral,negative,positive,False,False
-customer support yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
+prices for handball court route to town are okay,pricing,positive,2,english,prices for handball court route to town are okay [SEP] pricing,neutral,neutral,positive,False,False
+the ride was fine for the price paid honestly,ride_quality,positive,2,english,the ride was fine for the price paid honestly [SEP] ride_quality,neutral,positive,positive,False,True
+customer support yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
+waited 11 mins on lusaka west rd,waiting_time,neutral,1,english,waited 11 mins on lusaka west rd [SEP] waiting_time,positive,positive,neutral,False,False
 payment yangu cleared after multiple attempts,payment,neutral,1,nyanja_cinyanja,payment yangu cleared after multiple attempts [SEP] payment,negative,negative,neutral,False,False
 driver tonight was just doing his job no extra mile,driver_behavior,neutral,1,english,driver tonight was just doing his job no extra mile [SEP] driver_behavior,negative,negative,neutral,False,False
-safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,negative,negative,False,True
-driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,negative,negative,False,True
-customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False
+app needs a serious code refactor honestly,app_performance,negative,0,english,app needs a serious code refactor honestly [SEP] app_performance,positive,neutral,negative,False,False
+safety wise im paranoid about my drivers always,safety,negative,0,english,safety wise im paranoid about my drivers always [SEP] safety,positive,positive,negative,False,False
+driver wandi was respectful but the trip itself was bumpy,ride_quality,negative,0,english,driver wandi was respectful but the trip itself was bumpy [SEP] ride_quality,positive,positive,negative,False,False
+customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False
 booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False
-app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,negative,negative,False,True
+waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,positive,neutral,neutral,False,True
+app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False
+payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False
 app yangu yali ok no crashes for a week,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week [SEP] app_performance,negative,negative,positive,False,False
-the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,negative,False,True
+the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False
 driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False
-prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False
-safety wise driver was on weed i could smell it,safety,negative,0,english,safety wise driver was on weed i could smell it [SEP] safety,neutral,negative,negative,False,True
-waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False
+prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False
+booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False
+safety wise driver was on weed i could smell it,safety,negative,0,english,safety wise driver was on weed i could smell it [SEP] safety,positive,neutral,negative,False,False
 payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False
+waited 32 mins on lake rd honestly never again,waiting_time,negative,0,english,waited 32 mins on lake rd honestly never again [SEP] waiting_time,positive,negative,negative,False,True
 driver was rude but at least he was on time,waiting_time,positive,2,english,driver was rude but at least he was on time [SEP] waiting_time,negative,negative,positive,False,False
-waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False
+app yala work fine no problems lately,app_performance,positive,2,nyanja_cinyanja,app yala work fine no problems lately [SEP] app_performance,negative,positive,positive,False,True
+payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False
 the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-app yangu icrasha when i try to book yikes,app_performance,negative,0,nyanja_cinyanja,app yangu icrasha when i try to book yikes [SEP] app_performance,neutral,negative,negative,False,True
-app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False
-customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
-waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False
-customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False
+the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False
+waited 25 mins on great east rd terrible,waiting_time,negative,0,english,waited 25 mins on great east rd terrible [SEP] waiting_time,positive,negative,negative,False,True
+customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
+waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False
-payment system delayed my refund by 6 days,payment,negative,0,english,payment system delayed my refund by 6 days [SEP] payment,positive,negative,negative,False,True
+the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False
+waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment system delayed my refund by 6 days,payment,negative,0,english,payment system delayed my refund by 6 days [SEP] payment,neutral,negative,negative,False,True
 driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False
+the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
 waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-customer support email response in 2 weeks ironic,customer_support,negative,0,english,customer support email response in 2 weeks ironic [SEP] customer_support,positive,negative,negative,False,True
-app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False
+prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False
+booking flow needs simplification honestly,booking,negative,0,english,booking flow needs simplification honestly [SEP] booking,positive,negative,negative,False,True
+app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False
 yango fares went up overnight what is happening,pricing,negative,0,english,yango fares went up overnight what is happening [SEP] pricing,positive,negative,negative,False,True
+payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,negative,positive,positive,False,True
 yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False
-customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,negative,negative,False,True
-the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False
-waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False
+customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False
+waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False
+waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False
 driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,negative,negative,False,True
+yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False
 payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
-driver alefika quickly but smelled of smoke yikes,driver_behavior,negative,0,nyanja_cinyanja,driver alefika quickly but smelled of smoke yikes [SEP] driver_behavior,neutral,negative,negative,False,True
-app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,negative,negative,False,True
-ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False
-prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,negative,negative,False,True
-waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,negative,negative,False,True
-safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,negative,negative,False,True
+app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False
+safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,negative,neutral,neutral,False,True
+prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False
+waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False
+safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False
+the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False
 driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False
-booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,negative,negative,False,True
+booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
 the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 payment process needs work yango come on now,payment,negative,0,english,payment process needs work yango come on now [SEP] payment,positive,negative,negative,False,True
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-the ride was forgettable just functional honestly,ride_quality,neutral,1,english,the ride was forgettable just functional honestly [SEP] ride_quality,positive,negative,neutral,False,False
-waited 8 mins from olympia park acceptable,waiting_time,positive,2,english,waited 8 mins from olympia park acceptable [SEP] waiting_time,neutral,negative,positive,False,False
+the ride was forgettable just functional honestly,ride_quality,neutral,1,english,the ride was forgettable just functional honestly [SEP] ride_quality,positive,neutral,neutral,False,True
+waited a whole hour eventually walked home 😭,waiting_time,negative,0,english,waited a whole hour eventually walked home 😭 [SEP] waiting_time,positive,negative,negative,False,True
+waited 8 mins from olympia park acceptable,waiting_time,positive,2,english,waited 8 mins from olympia park acceptable [SEP] waiting_time,negative,neutral,positive,False,False
 driver wandi alimva quietly didnt force conversation,driver_behavior,positive,2,nyanja_cinyanja,driver wandi alimva quietly didnt force conversation [SEP] driver_behavior,negative,negative,positive,False,False
-customer support is decent not amazing not bad,customer_support,neutral,1,english,customer support is decent not amazing not bad [SEP] customer_support,positive,negative,neutral,False,False
-ride was a 4/10 driver had body odor honestly,ride_quality,negative,0,english,ride was a 4/10 driver had body odor honestly [SEP] ride_quality,neutral,negative,negative,False,True
-waited 17 mins from manda hill not bad not great,waiting_time,neutral,1,english,waited 17 mins from manda hill not bad not great [SEP] waiting_time,positive,negative,neutral,False,False
-prices for chibolya area are okay no complaints,pricing,positive,2,english,prices for chibolya area are okay no complaints [SEP] pricing,negative,negative,positive,False,False
-safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False
+customer support is decent not amazing not bad,customer_support,neutral,1,english,customer support is decent not amazing not bad [SEP] customer_support,positive,positive,neutral,False,False
+ride was a 4/10 driver had body odor honestly,ride_quality,negative,0,english,ride was a 4/10 driver had body odor honestly [SEP] ride_quality,positive,neutral,negative,False,False
+waited 17 mins from manda hill not bad not great,waiting_time,neutral,1,english,waited 17 mins from manda hill not bad not great [SEP] waiting_time,positive,positive,neutral,False,False
+prices for chibolya area are okay no complaints,pricing,positive,2,english,prices for chibolya area are okay no complaints [SEP] pricing,negative,neutral,positive,False,False
 the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False
 waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False
-yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,negative,negative,False,True
-customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
-customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False
+yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False
+customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
+customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False
 booking yacita work na surge yali not too high,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high [SEP] booking,negative,negative,positive,False,False
-app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,negative,negative,False,True
-waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False
+waited 22 mins in roma area kinda long,waiting_time,negative,0,english,waited 22 mins in roma area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,positive,neutral,neutral,False,True
+app yangu yala fine pa android iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False
+waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False
+payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False
 app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False
-the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,negative,False,True
-driver was so quiet i thought something was wrong,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong [SEP] driver_behavior,positive,negative,neutral,False,False
-prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-app loaded faster than usual this morning yangoooo,app_performance,positive,2,lusaka_slang,app loaded faster than usual this morning yangoooo [SEP] app_performance,negative,negative,positive,False,False
-booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False
-safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,neutral,negative,negative,False,True
-waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False
+the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False
+prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False
+booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False
+safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,positive,negative,negative,False,True
 payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False
+waited 32 mins on lake rd honestly never again,waiting_time,negative,0,english,waited 32 mins on lake rd honestly never again [SEP] waiting_time,positive,negative,negative,False,True
 driver was rude but at least he was on time,waiting_time,positive,2,english,driver was rude but at least he was on time [SEP] waiting_time,negative,negative,positive,False,False
-waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False
+payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False
 the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-app yangu icrasha when i try to book yikes,app_performance,negative,0,nyanja_cinyanja,app yangu icrasha when i try to book yikes [SEP] app_performance,neutral,negative,negative,False,True
-app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False
-customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
-waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False
-customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False
+the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False
+waited 25 mins on great east rd terrible,waiting_time,negative,0,english,waited 25 mins on great east rd terrible [SEP] waiting_time,positive,negative,negative,False,True
+customer service yangu yali decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
+waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False
-payment system delayed my refund by 6 days,payment,negative,0,english,payment system delayed my refund by 6 days [SEP] payment,positive,negative,negative,False,True
+the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False
+waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment system delayed my refund by 6 days,payment,negative,0,english,payment system delayed my refund by 6 days [SEP] payment,neutral,negative,negative,False,True
 driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False
+the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
 waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-customer support email response in 2 weeks ironic,customer_support,negative,0,english,customer support email response in 2 weeks ironic [SEP] customer_support,positive,negative,negative,False,True
-app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False
+prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False
+booking flow needs simplification honestly,booking,negative,0,english,booking flow needs simplification honestly [SEP] booking,positive,negative,negative,False,True
+app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False
 yango fares went up overnight what is happening,pricing,negative,0,english,yango fares went up overnight what is happening [SEP] pricing,positive,negative,negative,False,True
-the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,negative,negative,False,True
+the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False
+payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,negative,positive,positive,False,True
 yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False
-customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,negative,negative,False,True
-the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False
-waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False
+customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False
+waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False
+waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False
 driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,negative,negative,False,True
+yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False
 payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
-driver alefika quickly but smelled of smoke yikes,driver_behavior,negative,0,nyanja_cinyanja,driver alefika quickly but smelled of smoke yikes [SEP] driver_behavior,neutral,negative,negative,False,True
-app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,negative,negative,False,True
-ride was a 7/10 honest review,ride_quality,positive,2,english,ride was a 7/10 honest review [SEP] ride_quality,neutral,negative,positive,False,False
-prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,negative,negative,False,True
-waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,negative,negative,False,True
-safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,negative,negative,False,True
+app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False
+safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,negative,neutral,neutral,False,True
+prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False
+waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False
+safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False
+the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False
 driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False
-booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,negative,negative,False,True
+booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
 the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 payment process needs work yango come on now,payment,negative,0,english,payment process needs work yango come on now [SEP] payment,positive,negative,negative,False,True
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,negative,negative,False,True
-booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False
-payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False
+prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False
+booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False
+the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False
+payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False
+app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,negative,positive,positive,False,True
 booking yali ku mufulira yacita work pa first try,booking,positive,2,nyanja_cinyanja,booking yali ku mufulira yacita work pa first try [SEP] booking,negative,negative,positive,False,False
-safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,negative,negative,False,True
-driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,negative,negative,positive,False,False
-prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False
-app yangu yapanga improve since may bwino sana,app_performance,positive,2,bemba_cibemba,app yangu yapanga improve since may bwino sana [SEP] app_performance,negative,negative,positive,False,False
-customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,negative,positive,False,False
-safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,neutral,negative,positive,False,False
-customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,negative,neutral,False,False
+safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,positive,negative,False,False
+ride yacita normal nothing special honestly,ride_quality,neutral,1,nyanja_cinyanja,ride yacita normal nothing special honestly [SEP] ride_quality,positive,positive,neutral,False,False
+driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,neutral,negative,positive,False,False
+driver was kind but the car smelled of sweat ugh,ride_quality,negative,0,english,driver was kind but the car smelled of sweat ugh [SEP] ride_quality,neutral,negative,negative,False,True
+prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False
+customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,positive,positive,False,True
+customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,positive,neutral,False,False
 safety wise driver took shortcuts that were not safe,safety,negative,0,english,safety wise driver took shortcuts that were not safe [SEP] safety,positive,negative,negative,False,True
-booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,negative,neutral,False,False
+booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,positive,neutral,False,False
+waited 17 mins from manda hill kinda long,waiting_time,negative,0,english,waited 17 mins from manda hill kinda long [SEP] waiting_time,positive,positive,negative,False,False
 payment failed pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment failed pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
 driver tonight was so chill we even shared a laugh 😆,driver_behavior,positive,2,english,driver tonight was so chill we even shared a laugh 😆 [SEP] driver_behavior,negative,negative,positive,False,False
-safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,negative,negative,False,True
-yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,negative,negative,False,True
-app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,negative,negative,False,True
-customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
+safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,positive,negative,False,False
+the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,positive,negative,neutral,False,False
+waited 23 mins on cha cha cha rd terrible time,waiting_time,negative,0,english,waited 23 mins on cha cha cha rd terrible time [SEP] waiting_time,positive,negative,negative,False,True
+yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False
+app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False
+customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
 ride yali bumpy roads were terrible not yangos fault,ride_quality,neutral,1,nyanja_cinyanja,ride yali bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,neutral,negative,positive,False,False
-driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,negative,negative,False,True
-safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False
+payment system delayed my refund by 7 days unacceptable,payment,negative,0,english,payment system delayed my refund by 7 days unacceptable [SEP] payment,neutral,negative,negative,False,True
+prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,negative,neutral,positive,False,False
+driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,positive,negative,False,False
 the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False
 waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False
-customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False
-customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False
+customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False
+customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False
 booking yacita work na surge yali not too high tonight,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high tonight [SEP] booking,negative,negative,positive,False,False
-app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,negative,negative,False,True
-waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False
+waited 22 mins in roma area kinda long honestly,waiting_time,negative,0,english,waited 22 mins in roma area kinda long honestly [SEP] waiting_time,positive,positive,negative,False,False
+payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,positive,neutral,neutral,False,True
+app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,positive,negative,False,False
+waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False
+payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False
 app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False
-the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,negative,False,True
+the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False
 driver was so quiet i thought something was wrong haha,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong haha [SEP] driver_behavior,negative,negative,neutral,False,False
-prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-app loaded faster than usual this morning yangoooo,app_performance,positive,2,lusaka_slang,app loaded faster than usual this morning yangoooo [SEP] app_performance,negative,negative,positive,False,False
-booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False
-safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,neutral,negative,negative,False,True
-waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False
+prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False
+booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False
+safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,positive,negative,negative,False,True
 payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False
+waited 32 mins on lake rd honestly never again,waiting_time,negative,0,english,waited 32 mins on lake rd honestly never again [SEP] waiting_time,positive,negative,negative,False,True
 driver was rude but at least he was on time tbh,waiting_time,positive,2,english,driver was rude but at least he was on time tbh [SEP] waiting_time,negative,negative,positive,False,False
-waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False
+payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False
 the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-app yangu icrasha when i try to book yikes,app_performance,negative,0,nyanja_cinyanja,app yangu icrasha when i try to book yikes [SEP] app_performance,neutral,negative,negative,False,True
-app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False
-customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False
-waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False
-customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False
+the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False
+waited 25 mins on great east rd terrible,waiting_time,negative,0,english,waited 25 mins on great east rd terrible [SEP] waiting_time,positive,negative,negative,False,True
+customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False
+waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False
+the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False
+waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment system delayed my refund by 6 days unacceptable,payment,negative,0,english,payment system delayed my refund by 6 days unacceptable [SEP] payment,neutral,negative,negative,False,True
 driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False
-prices on yango have gone wild lately bafwesha,pricing,negative,0,english,prices on yango have gone wild lately bafwesha [SEP] pricing,positive,negative,negative,False,True
+the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
 waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-customer support email response in 2 weeks ironic,customer_support,negative,0,english,customer support email response in 2 weeks ironic [SEP] customer_support,positive,negative,negative,False,True
-app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False
+prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False
+booking flow needs simplification honestly,booking,negative,0,english,booking flow needs simplification honestly [SEP] booking,positive,negative,negative,False,True
+app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False
 yango fares went up overnight what is happening,pricing,negative,0,english,yango fares went up overnight what is happening [SEP] pricing,positive,negative,negative,False,True
-the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,negative,negative,False,True
+the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False
+payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,negative,positive,positive,False,True
 yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False
-customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,negative,negative,False,True
-the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False
-waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False
+customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False
+waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False
+waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False
 driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,negative,negative,False,True
+yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False
 payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
-driver alefika quickly but smelled of smoke yikes,driver_behavior,negative,0,nyanja_cinyanja,driver alefika quickly but smelled of smoke yikes [SEP] driver_behavior,neutral,negative,negative,False,True
-app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,negative,negative,False,True
-prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,negative,negative,False,True
-waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,negative,negative,False,True
-safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,negative,negative,False,True
+app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False
+safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,negative,neutral,neutral,False,True
+prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False
+waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False
+safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False
+the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False
 driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False
-booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,negative,negative,False,True
+booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
 the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 payment process needs work yango come on now,payment,negative,0,english,payment process needs work yango come on now [SEP] payment,positive,negative,negative,False,True
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,negative,negative,False,True
-booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False
-payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False
+prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False
+booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False
+the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False
+payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False
+app yangu yala work fine after the update,app_performance,positive,2,nyanja_cinyanja,app yangu yala work fine after the update [SEP] app_performance,negative,positive,positive,False,True
 booking yali ku mufulira yacita work pa first try,booking,positive,2,nyanja_cinyanja,booking yali ku mufulira yacita work pa first try [SEP] booking,negative,negative,positive,False,False
-safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,negative,negative,False,True
-driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,negative,negative,positive,False,False
-prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,neutral,negative,positive,False,False
-app yangu yapanga improve since may bwino sana,app_performance,positive,2,bemba_cibemba,app yangu yapanga improve since may bwino sana [SEP] app_performance,negative,negative,positive,False,False
-customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,negative,positive,False,False
-safety wise i had no issue with my driver tonight,safety,positive,2,english,safety wise i had no issue with my driver tonight [SEP] safety,neutral,negative,positive,False,False
-customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,negative,neutral,False,False
+safety wise nshilemfwa fyabwino na uyu driver tonight,safety,negative,0,bemba_cibemba,safety wise nshilemfwa fyabwino na uyu driver tonight [SEP] safety,positive,positive,negative,False,False
+the ride yacita normal nothing special honestly,ride_quality,neutral,1,nyanja_cinyanja,the ride yacita normal nothing special honestly [SEP] ride_quality,positive,neutral,neutral,False,True
+driver was kind but the car smelled of sweat ugh,driver_behavior,positive,2,english,driver was kind but the car smelled of sweat ugh [SEP] driver_behavior,neutral,negative,positive,False,False
+driver was kind but the car smelled of sweat ugh,ride_quality,negative,0,english,driver was kind but the car smelled of sweat ugh [SEP] ride_quality,neutral,negative,negative,False,True
+prices for solwezi route are okay nothing crazy,pricing,positive,2,english,prices for solwezi route are okay nothing crazy [SEP] pricing,negative,neutral,positive,False,False
+customer support is finally taking my complaints seriously,customer_support,positive,2,english,customer support is finally taking my complaints seriously [SEP] customer_support,negative,positive,positive,False,True
+customer support replied to my email in 4 days finally,customer_support,neutral,1,english,customer support replied to my email in 4 days finally [SEP] customer_support,positive,positive,neutral,False,False
 safety wise driver took shortcuts that were not safe,safety,negative,0,english,safety wise driver took shortcuts that were not safe [SEP] safety,positive,negative,negative,False,True
-booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,negative,neutral,False,False
+booking yali smooth pa second try fye,booking,neutral,1,bemba_cibemba,booking yali smooth pa second try fye [SEP] booking,positive,positive,neutral,False,False
+waited 17 mins from manda hill kinda long,waiting_time,negative,0,english,waited 17 mins from manda hill kinda long [SEP] waiting_time,positive,positive,negative,False,False
 payment failed pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment failed pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
 driver tonight was so chill we even shared a laugh 😆,driver_behavior,positive,2,english,driver tonight was so chill we even shared a laugh 😆 [SEP] driver_behavior,negative,negative,positive,False,False
-safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,negative,negative,False,True
-yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,negative,negative,False,True
-app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,negative,negative,False,True
-customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,negative,neutral,False,False
+safety wise yango drivers should be more careful at night,safety,negative,0,english,safety wise yango drivers should be more careful at night [SEP] safety,positive,positive,negative,False,False
+the ride was so so nothing memorable just functional,ride_quality,neutral,1,english,the ride was so so nothing memorable just functional [SEP] ride_quality,positive,negative,neutral,False,False
+waited 23 mins on cha cha cha rd terrible time,waiting_time,negative,0,english,waited 23 mins on cha cha cha rd terrible time [SEP] waiting_time,positive,negative,negative,False,True
+yangos pricing structure is opaque honestly,pricing,negative,0,english,yangos pricing structure is opaque honestly [SEP] pricing,positive,positive,negative,False,False
+app yangu yala fine pa android pa iphone yacita crash,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android pa iphone yacita crash [SEP] app_performance,positive,positive,negative,False,False
+customer support yangu was decent today neutral,customer_support,neutral,1,nyanja_cinyanja,customer support yangu was decent today neutral [SEP] customer_support,positive,positive,neutral,False,False
 the ride yali bumpy roads were terrible not yangos fault,ride_quality,neutral,1,nyanja_cinyanja,the ride yali bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,neutral,negative,positive,False,False
-driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,negative,negative,False,True
-safety wise yango is doing alright nothing wrong,safety,positive,2,english,safety wise yango is doing alright nothing wrong [SEP] safety,neutral,negative,positive,False,False
+payment system delayed my refund by 7 days unacceptable,payment,negative,0,english,payment system delayed my refund by 7 days unacceptable [SEP] payment,neutral,negative,negative,False,True
+prices for chibolya area are okay no complaints honestly,pricing,positive,2,english,prices for chibolya area are okay no complaints honestly [SEP] pricing,negative,neutral,positive,False,False
+driver was on his second phone the whole drive bro,safety,negative,0,english,driver was on his second phone the whole drive bro [SEP] safety,positive,positive,negative,False,False
 the ride was meh just a way to get home,ride_quality,neutral,1,english,the ride was meh just a way to get home [SEP] ride_quality,negative,negative,neutral,False,False
 waited 11 mins from sandys creations average,waiting_time,neutral,1,english,waited 11 mins from sandys creations average [SEP] waiting_time,negative,negative,neutral,False,False
-customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False
-customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,negative,neutral,False,False
+customer support yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer support yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False
+customer support solved my refund issue in 5 days,customer_support,neutral,1,english,customer support solved my refund issue in 5 days [SEP] customer_support,positive,positive,neutral,False,False
 booking yacita work na surge yali not too high tonight,booking,positive,2,nyanja_cinyanja,booking yacita work na surge yali not too high tonight [SEP] booking,negative,negative,positive,False,False
-app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,negative,negative,False,True
-waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,neutral,negative,positive,False,False
+waited 22 mins in roma area kinda long honestly,waiting_time,negative,0,english,waited 22 mins in roma area kinda long honestly [SEP] waiting_time,positive,positive,negative,False,False
+payment process needs work but improving slowly,payment,neutral,1,english,payment process needs work but improving slowly [SEP] payment,positive,neutral,neutral,False,True
+app yangu yala fine pa android iphone yacita crash kabili,app_performance,negative,0,nyanja_cinyanja,app yangu yala fine pa android iphone yacita crash kabili [SEP] app_performance,positive,positive,negative,False,False
+waited 9 mins on long acres rd average,waiting_time,positive,2,english,waited 9 mins on long acres rd average [SEP] waiting_time,negative,negative,positive,False,False
+payment process is slow but accurate eventually,payment,neutral,1,english,payment process is slow but accurate eventually [SEP] payment,positive,positive,neutral,False,False
 app yangu yali ok no crashes for a week kanshi,app_performance,positive,2,nyanja_cinyanja,app yangu yali ok no crashes for a week kanshi [SEP] app_performance,negative,negative,positive,False,False
-the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,negative,negative,False,True
+the ride was decent but car needed cleaning honestly,ride_quality,negative,0,english,the ride was decent but car needed cleaning honestly [SEP] ride_quality,positive,neutral,negative,False,False
 driver was so quiet i thought something was wrong lol,driver_behavior,neutral,1,english,driver was so quiet i thought something was wrong lol [SEP] driver_behavior,negative,negative,neutral,False,False
-prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,negative,neutral,False,False
-safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,neutral,negative,negative,False,True
-waited 7 mins ku heroes stadium acceptable,waiting_time,positive,2,nyanja_cinyanja,waited 7 mins ku heroes stadium acceptable [SEP] waiting_time,neutral,negative,positive,False,False
+prices in town to ngwerere road are okay tbh,pricing,positive,2,english,prices in town to ngwerere road are okay tbh [SEP] pricing,negative,neutral,positive,False,False
+booking yali smooth pa second try basi,booking,neutral,1,nyanja_cinyanja,booking yali smooth pa second try basi [SEP] booking,positive,positive,neutral,False,False
+safety wise driver was on weed i could smell it bro,safety,negative,0,english,safety wise driver was on weed i could smell it bro [SEP] safety,positive,negative,negative,False,True
 payment ya momo yacita fail then airtel works,payment,neutral,1,nyanja_cinyanja,payment ya momo yacita fail then airtel works [SEP] payment,negative,negative,neutral,False,False
+waited 32 mins on lake rd honestly never again,waiting_time,negative,0,english,waited 32 mins on lake rd honestly never again [SEP] waiting_time,positive,negative,negative,False,True
 driver was rude but at least he was on time tbh,waiting_time,positive,2,english,driver was rude but at least he was on time tbh [SEP] waiting_time,negative,negative,positive,False,False
-waited 9 mins on a thursday eve acceptable,waiting_time,positive,2,english,waited 9 mins on a thursday eve acceptable [SEP] waiting_time,neutral,negative,positive,False,False
-payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,negative,neutral,False,False
+payment ya cash is the only reliable backup yango,payment,neutral,1,nyanja_cinyanja,payment ya cash is the only reliable backup yango [SEP] payment,positive,positive,neutral,False,False
 the ride was bumpy roads were terrible not yangos fault,ride_quality,neutral,1,english,the ride was bumpy roads were terrible not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
-app yangu icrasha when i try to book yikes,app_performance,negative,0,nyanja_cinyanja,app yangu icrasha when i try to book yikes [SEP] app_performance,neutral,negative,negative,False,True
-app yangu yala bwino on android no crashes,app_performance,positive,2,nyanja_cinyanja,app yangu yala bwino on android no crashes [SEP] app_performance,negative,negative,positive,False,False
-customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,negative,neutral,False,False
-waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,negative,negative,neutral,False,False
-customer support agent was awesome credit where due,customer_support,positive,2,english,customer support agent was awesome credit where due [SEP] customer_support,neutral,negative,positive,False,False
+the ride was meh nothing exciting just a ride,ride_quality,neutral,1,english,the ride was meh nothing exciting just a ride [SEP] ride_quality,positive,positive,neutral,False,False
+waited 25 mins on great east rd terrible,waiting_time,negative,0,english,waited 25 mins on great east rd terrible [SEP] waiting_time,positive,negative,negative,False,True
+customer service yangu yali decent today neutral fye,customer_support,neutral,1,nyanja_cinyanja,customer service yangu yali decent today neutral fye [SEP] customer_support,positive,positive,neutral,False,False
+waited 13 mins on freedom way acceptable,waiting_time,neutral,1,english,waited 13 mins on freedom way acceptable [SEP] waiting_time,positive,positive,neutral,False,False
 payment yacita fail then success eventually confusing,payment,neutral,1,nyanja_cinyanja,payment yacita fail then success eventually confusing [SEP] payment,negative,negative,neutral,False,False
 driver tonight was eh not the worst not the best,driver_behavior,neutral,1,english,driver tonight was eh not the worst not the best [SEP] driver_behavior,negative,negative,neutral,False,False
+customer support agent literally argued with me wild,customer_support,negative,0,english,customer support agent literally argued with me wild [SEP] customer_support,positive,negative,negative,False,True
 booking yacita work pa first try yet again ulo,booking,positive,2,nyanja_cinyanja,booking yacita work pa first try yet again ulo [SEP] booking,negative,negative,positive,False,False
-the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,negative,neutral,False,False
+the ride was just fine nothing exceptional honestly,ride_quality,neutral,1,english,the ride was just fine nothing exceptional honestly [SEP] ride_quality,positive,positive,neutral,False,False
+waited 20 mins in olympia area kinda long,waiting_time,negative,0,english,waited 20 mins in olympia area kinda long [SEP] waiting_time,positive,positive,negative,False,False
+payment system delayed my refund by 6 days unacceptable,payment,negative,0,english,payment system delayed my refund by 6 days unacceptable [SEP] payment,neutral,negative,negative,False,True
 driver tonight was a hero waited even when i was late,driver_behavior,positive,2,english,driver tonight was a hero waited even when i was late [SEP] driver_behavior,negative,negative,positive,False,False
-prices on yango have gone wild lately bafwesha,pricing,negative,0,english,prices on yango have gone wild lately bafwesha [SEP] pricing,positive,negative,negative,False,True
+the ride was so so nothing exceptional,ride_quality,neutral,1,english,the ride was so so nothing exceptional [SEP] ride_quality,positive,neutral,neutral,False,True
 waited 15 mins on lake road normal these days,waiting_time,neutral,1,english,waited 15 mins on lake road normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,negative,positive,False,False
-customer support email response in 2 weeks ironic,customer_support,negative,0,english,customer support email response in 2 weeks ironic [SEP] customer_support,positive,negative,negative,False,True
-app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,negative,neutral,False,False
-booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,negative,neutral,False,False
+driver was actually polite though i was expecting rudeness,driver_behavior,positive,2,english,driver was actually polite though i was expecting rudeness [SEP] driver_behavior,neutral,neutral,positive,False,False
+prices for woodlands to town are okay tbh,pricing,positive,2,english,prices for woodlands to town are okay tbh [SEP] pricing,neutral,neutral,positive,False,False
+booking flow needs simplification honestly,booking,negative,0,english,booking flow needs simplification honestly [SEP] booking,positive,negative,negative,False,True
+app yala work fine pa android only smh,app_performance,neutral,1,nyanja_cinyanja,app yala work fine pa android only smh [SEP] app_performance,positive,positive,neutral,False,False
+customer care needs a major overhaul honestly bafwesha,customer_support,negative,0,bemba_cibemba,customer care needs a major overhaul honestly bafwesha [SEP] customer_support,positive,positive,negative,False,False
+booking yacita complete pa second try im okay with it,booking,neutral,1,nyanja_cinyanja,booking yacita complete pa second try im okay with it [SEP] booking,positive,positive,neutral,False,False
 waited 11 mins on tu lumumba rd average,waiting_time,neutral,1,english,waited 11 mins on tu lumumba rd average [SEP] waiting_time,negative,negative,neutral,False,False
 yango fares went up overnight what is happening,pricing,negative,0,english,yango fares went up overnight what is happening [SEP] pricing,positive,negative,negative,False,True
-the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,negative,negative,False,True
+the ride was honestly the worst experience this month,ride_quality,negative,0,english,the ride was honestly the worst experience this month [SEP] ride_quality,positive,positive,negative,False,False
+payment ya momo yacita pulisha pa first try,payment,positive,2,nyanja_cinyanja,payment ya momo yacita pulisha pa first try [SEP] payment,negative,positive,positive,False,True
 yango prices to lake kariba route arent too bad,pricing,positive,2,english,yango prices to lake kariba route arent too bad [SEP] pricing,negative,negative,positive,False,False
-customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,negative,negative,False,True
-the ride was nice but i nearly fell asleep lol,ride_quality,positive,2,english,the ride was nice but i nearly fell asleep lol [SEP] ride_quality,neutral,negative,positive,False,False
-waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,negative,neutral,False,False
+customer service yangu was beyond useless honestly,customer_support,negative,0,nyanja_cinyanja,customer service yangu was beyond useless honestly [SEP] customer_support,positive,positive,negative,False,False
+waited 10 mins on cha cha cha rd average normal,waiting_time,neutral,1,english,waited 10 mins on cha cha cha rd average normal [SEP] waiting_time,negative,negative,neutral,False,False
+waited 14 mins from heroes stadium reasonable,waiting_time,neutral,1,english,waited 14 mins from heroes stadium reasonable [SEP] waiting_time,positive,positive,neutral,False,False
 driver tonight was a saint refused to take a tip,driver_behavior,positive,2,english,driver tonight was a saint refused to take a tip [SEP] driver_behavior,negative,negative,positive,False,False
-yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,negative,negative,False,True
+yango fares are creeping up be careful folks,pricing,negative,0,english,yango fares are creeping up be careful folks [SEP] pricing,positive,positive,negative,False,False
 payment yangu yala fail pa wifi works pa data weird,payment,neutral,1,nyanja_cinyanja,payment yangu yala fail pa wifi works pa data weird [SEP] payment,negative,negative,neutral,False,False
-driver alefika quickly but smelled of smoke yikes,driver_behavior,negative,0,nyanja_cinyanja,driver alefika quickly but smelled of smoke yikes [SEP] driver_behavior,neutral,negative,negative,False,True
-app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,negative,negative,False,True
-prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,negative,negative,False,True
-waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,negative,negative,False,True
-safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,negative,negative,False,True
+app needs a new theme its boring asf honestly,app_performance,negative,0,english,app needs a new theme its boring asf honestly [SEP] app_performance,positive,positive,negative,False,False
+safety wise driver did the bare minimum nothing extra,safety,neutral,1,english,safety wise driver did the bare minimum nothing extra [SEP] safety,negative,neutral,neutral,False,True
+prices ifwaya kupanga reasonable for daily commuters,pricing,negative,0,bemba_cibemba,prices ifwaya kupanga reasonable for daily commuters [SEP] pricing,positive,positive,negative,False,False
+waited 19 mins on great east rd kind of long,waiting_time,negative,0,english,waited 19 mins on great east rd kind of long [SEP] waiting_time,positive,positive,negative,False,False
+safety wise yango drivers need more training honestly,safety,negative,0,english,safety wise yango drivers need more training honestly [SEP] safety,positive,positive,negative,False,False
+the ride was meh nothing memorable to share,ride_quality,neutral,1,english,the ride was meh nothing memorable to share [SEP] ride_quality,positive,positive,neutral,False,False
 driver was a vibe we even chatted about politics weird,driver_behavior,neutral,1,english,driver was a vibe we even chatted about politics weird [SEP] driver_behavior,negative,negative,neutral,False,False
-booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,negative,negative,False,True
+booking is the worst experience honestly tonight,booking,negative,0,english,booking is the worst experience honestly tonight [SEP] booking,positive,neutral,negative,False,False
 safety wise driver was alert and not distracted,safety,positive,2,english,safety wise driver was alert and not distracted [SEP] safety,negative,negative,positive,False,False
 the ride was rough roads were potholed not yangos fault,ride_quality,neutral,1,english,the ride was rough roads were potholed not yangos fault [SEP] ride_quality,negative,negative,neutral,False,False
 payment process needs work yango come on now,payment,negative,0,english,payment process needs work yango come on now [SEP] payment,positive,negative,negative,False,True
 waited 15 mins seems normal these days,waiting_time,neutral,1,english,waited 15 mins seems normal these days [SEP] waiting_time,negative,negative,neutral,False,False
-prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,negative,negative,False,True
-booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,negative,neutral,False,False
-payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,negative,neutral,False,False
+prices keep rising yango come on now bafwesha,pricing,negative,0,english,prices keep rising yango come on now bafwesha [SEP] pricing,positive,positive,negative,False,False
+booking yacita work eventually thank God,booking,neutral,1,nyanja_cinyanja,booking yacita work eventually thank God [SEP] booking,positive,positive,neutral,False,False
+the ride was a 6/10 not bad,ride_quality,neutral,1,english,the ride was a 6/10 not bad [SEP] ride_quality,negative,negative,neutral,False,False
+payment via momo success in 2 attempts kanshi,payment,neutral,1,nyanja_cinyanja,payment via momo success in 2 attempts kanshi [SEP] payment,positive,positive,neutral,False,False