diff --git "a/qualitative_analysis.csv" "b/qualitative_analysis.csv" --- "a/qualitative_analysis.csv" +++ "b/qualitative_analysis.csv" @@ -1,3009 +1,3009 @@ text,aspect,language,true_label,baseline_prediction,zambia_prediction,baseline_correct,zambia_correct eeeeh this app 😭 booking takes forever,app_performance,english,negative,negative,negative,True,True -driver alifika late but at least alisorry,driver_behavior,nyanja_cinyanja,neutral,positive,negative,False,False +driver alifika late but at least alisorry,driver_behavior,nyanja_cinyanja,neutral,positive,neutral,False,True so we should just keep waiting ba Yango? 30mins already,waiting_time,english,negative,negative,negative,True,True payment yacita fail again honestly im tired,payment,nyanja_cinyanja,negative,negative,negative,True,True -ride yalifye bwino driver was calm,ride_quality,bemba_cibemba,positive,positive,negative,True,False -prices these days yatampa kunyanya,pricing,nyanja_cinyanja,negative,neutral,negative,False,True +ride yalifye bwino driver was calm,ride_quality,bemba_cibemba,positive,positive,neutral,True,False +prices these days yatampa kunyanya,pricing,nyanja_cinyanja,negative,negative,negative,True,True called support twice no response chabe,customer_support,lusaka_slang,negative,negative,negative,True,True -safe trip from town to kabulonga 👌,safety,english,positive,positive,negative,True,False +safe trip from town to kabulonga 👌,safety,english,positive,positive,positive,True,True why is the app crashing every 5 minutes 😤,app_performance,english,negative,negative,negative,True,True -driver was actually polite for once,driver_behavior,english,positive,positive,negative,True,False +driver was actually polite for once,driver_behavior,english,positive,positive,positive,True,True booked then cancelled 3 times what is this,booking,english,negative,negative,negative,True,True -the ride itself was smooth no complaints there,ride_quality,english,positive,positive,negative,True,False -yango bro fix your payment gateway please,payment,lusaka_slang,negative,positive,negative,False,True +the ride itself was smooth no complaints there,ride_quality,english,positive,negative,positive,False,True +yango bro fix your payment gateway please,payment,lusaka_slang,negative,positive,positive,False,False naumfwa nensala kuwait apa 45mins,waiting_time,bemba_cibemba,negative,negative,negative,True,True -driver knew the shortcut nice one,driver_behavior,english,positive,positive,negative,True,False -surge pricing again on a rainy day classic,pricing,english,negative,negative,negative,True,True +driver knew the shortcut nice one,driver_behavior,english,positive,positive,positive,True,True +surge pricing again on a rainy day classic,pricing,english,negative,positive,positive,False,False app froze when i tried to confirm 😩,app_performance,english,negative,negative,negative,True,True -customer care just hang up on me what,customer_support,english,negative,negative,negative,True,True -car was clean tho ill give them that,ride_quality,english,positive,positive,negative,True,False -booking yachita delaaaay 😭,booking,lusaka_slang,negative,negative,negative,True,True +customer care just hang up on me what,customer_support,english,negative,positive,positive,False,False +car was clean tho ill give them that,ride_quality,english,positive,positive,neutral,True,False +booking yachita delaaaay 😭,booking,lusaka_slang,negative,positive,positive,False,False the driver was rude and the price was high,pricing,english,negative,negative,negative,True,True the driver was rude and the price was high,driver_behavior,english,negative,negative,negative,True,True airtel money option not working since monday,payment,english,negative,negative,negative,True,True -reached home safely thank God,safety,english,positive,positive,negative,True,False +reached home safely thank God,safety,english,positive,positive,positive,True,True not the worst yango ride but not the best,ride_quality,english,neutral,positive,negative,False,False -who else getting these crazy fares from levy?,pricing,english,negative,neutral,negative,False,True +who else getting these crazy fares from levy?,pricing,english,negative,positive,negative,False,True driver wasnt even replying kanshi why accept ride,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -eeeeh payment again,payment,english,negative,neutral,negative,False,True -ride was clean tho,ride_quality,english,positive,positive,negative,True,False -support team finally helped me get refund,customer_support,english,positive,positive,negative,True,False -its okay i guess made it on time,ride_quality,english,neutral,neutral,negative,True,False +eeeeh payment again,payment,english,negative,negative,negative,True,True +ride was clean tho,ride_quality,english,positive,positive,positive,True,True +support team finally helped me get refund,customer_support,english,positive,positive,positive,True,True +its okay i guess made it on time,ride_quality,english,neutral,neutral,neutral,True,True same booking issue as last week,booking,english,negative,negative,negative,True,True -not surprised anymore honestly,service_quality,english,negative,negative,negative,True,True -ride was fine nothing special,ride_quality,english,neutral,neutral,negative,True,False +not surprised anymore honestly,service_quality,english,negative,positive,neutral,False,False +ride was fine nothing special,ride_quality,english,neutral,neutral,positive,True,False eventually got home after an hour wait,waiting_time,english,negative,negative,negative,True,True -some of you defending this app too much honestly,service_quality,english,negative,positive,negative,False,True +some of you defending this app too much honestly,service_quality,english,negative,neutral,negative,False,True exactlyyy this happened to me too last night,service_quality,english,negative,negative,negative,True,True -ba Yango explain this one please 😭,customer_support,lusaka_slang,negative,positive,negative,False,True -who else is having this issue with mobile money,payment,english,negative,positive,negative,False,True -thats not true mine worked perfectly today,app_performance,english,positive,positive,negative,True,False +ba Yango explain this one please 😭,customer_support,lusaka_slang,negative,positive,positive,False,False +who else is having this issue with mobile money,payment,english,negative,negative,neutral,True,False +thats not true mine worked perfectly today,app_performance,english,positive,positive,positive,True,True driver akupanga kunyanya speeding chabe,safety,nyanja_cinyanja,negative,negative,negative,True,True -price was reasonable for the distance,pricing,english,positive,positive,negative,True,False -taata my driver was the best one tonight,driver_behavior,bemba_cibemba,positive,positive,negative,True,False +price was reasonable for the distance,pricing,english,positive,positive,positive,True,True +taata my driver was the best one tonight,driver_behavior,bemba_cibemba,positive,positive,positive,True,True app keeps logging me out arghhh,app_performance,english,negative,negative,negative,True,True -waiting time was actually short for once,waiting_time,english,positive,positive,negative,True,False -booking went through smoothly no issues,booking,english,positive,positive,negative,True,False -customer support is a joke at this company,customer_support,english,negative,positive,negative,False,True -felt unsafe with how he was driving on great east,safety,english,negative,negative,negative,True,True -the overall service has gone down lately,service_quality,english,negative,neutral,negative,False,True -yango is still better than indriver imo,service_quality,english,positive,positive,negative,True,False -driver came late but anyway atleast he apologized,driver_behavior,english,neutral,neutral,negative,True,False -payment system again?? seriously yango,payment,english,negative,positive,negative,False,True -ride was okay not amazing honestly,ride_quality,english,neutral,neutral,negative,True,False +waiting time was actually short for once,waiting_time,english,positive,negative,negative,False,False +booking went through smoothly no issues,booking,english,positive,neutral,positive,False,True +customer support is a joke at this company,customer_support,english,negative,positive,positive,False,False +felt unsafe with how he was driving on great east,safety,english,negative,negative,positive,True,False +the overall service has gone down lately,service_quality,english,negative,negative,negative,True,True +yango is still better than indriver imo,service_quality,english,positive,positive,positive,True,True +driver came late but anyway atleast he apologized,driver_behavior,english,neutral,negative,negative,False,False +payment system again?? seriously yango,payment,english,negative,positive,positive,False,False +ride was okay not amazing honestly,ride_quality,english,neutral,neutral,neutral,True,True 50 kwacha for that short distance? abeg,pricing,english,negative,negative,negative,True,True -safe and quick made it to the office,safety,english,positive,positive,negative,True,False +safe and quick made it to the office,safety,english,positive,positive,positive,True,True three drivers cancelled before one accepted,booking,english,negative,negative,negative,True,True waited 25 mins in the rain 😡,waiting_time,english,negative,negative,negative,True,True -app is super smooth after the update actually,app_performance,english,positive,positive,negative,True,False -the guy was playing nice music chilled vibe,ride_quality,english,positive,positive,negative,True,False +app is super smooth after the update actually,app_performance,english,positive,positive,positive,True,True +the guy was playing nice music chilled vibe,ride_quality,english,positive,positive,positive,True,True driver alefuna ndimupatse tip but service yake yali bad,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True manje ka customer care alikuti?,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali easy this morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -reached safe atleast thats what matters,safety,english,positive,positive,negative,True,False +booking yali easy this morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +reached safe atleast thats what matters,safety,english,positive,positive,positive,True,True prices fluctuating like crazy these days,pricing,english,negative,negative,negative,True,True -the driver was respectful but the car smelled bad,driver_behavior,english,positive,neutral,negative,False,False -the driver was respectful but the car smelled bad,ride_quality,english,negative,neutral,negative,False,True +the driver was respectful but the car smelled bad,driver_behavior,english,positive,neutral,neutral,False,False +the driver was respectful but the car smelled bad,ride_quality,english,negative,positive,neutral,False,False why does it always say no drivers available in chelston,booking,english,negative,negative,negative,True,True -app downloaded fine works ok,app_performance,english,positive,positive,negative,True,False +app downloaded fine works ok,app_performance,english,positive,positive,positive,True,True i paid cash and he still asked for more 🤡,pricing,english,negative,negative,negative,True,True -driver was a young guy very polite shout out to him,driver_behavior,english,positive,positive,negative,True,False -reached safely but waiting almost made me cancel,waiting_time,english,negative,neutral,negative,False,True -reached safely but waiting almost made me cancel,safety,english,positive,neutral,negative,False,False -payment finally worked after wasting my time,payment,english,neutral,positive,negative,False,False -the app is fine when it actually works,app_performance,english,neutral,positive,negative,False,False -i mean its public transport whatdya expect,service_quality,english,neutral,neutral,negative,True,False +driver was a young guy very polite shout out to him,driver_behavior,english,positive,positive,positive,True,True +reached safely but waiting almost made me cancel,waiting_time,english,negative,neutral,neutral,False,False +reached safely but waiting almost made me cancel,safety,english,positive,neutral,neutral,False,False +payment finally worked after wasting my time,payment,english,neutral,positive,positive,False,False +the app is fine when it actually works,app_performance,english,neutral,neutral,positive,True,False +i mean its public transport whatdya expect,service_quality,english,neutral,positive,neutral,False,True driver took longer route to inflate fare smh,driver_behavior,english,negative,negative,negative,True,True -customer care lady was actually so helpful today,customer_support,english,positive,positive,negative,True,False +customer care lady was actually so helpful today,customer_support,english,positive,positive,positive,True,True this is the third time the app crashes mid booking,app_performance,english,negative,negative,negative,True,True -safety is questionable when drivers are on the phone,safety,english,negative,positive,negative,False,True -ride was peaceful no drama no speeding,ride_quality,english,positive,positive,negative,True,False +safety is questionable when drivers are on the phone,safety,english,negative,negative,positive,True,False +ride was peaceful no drama no speeding,ride_quality,english,positive,positive,positive,True,True yango pliz reduce fares manje ena tikufa,pricing,nyanja_cinyanja,negative,positive,negative,False,True -ali bwino uyo driver wandi tonight 🙏,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +ali bwino uyo driver wandi tonight 🙏,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True app yakwe ifwa frequently,app_performance,bemba_cibemba,negative,negative,negative,True,True waited so long i just walked home,waiting_time,english,negative,negative,negative,True,True -booking was instant amazing tonight,booking,english,positive,positive,negative,True,False -i love when the app works as intended rare moment,app_performance,english,positive,positive,negative,True,False +booking was instant amazing tonight,booking,english,positive,positive,positive,True,True +i love when the app works as intended rare moment,app_performance,english,positive,positive,positive,True,True the car was a vitz no AC in this heat,ride_quality,english,negative,negative,negative,True,True support agent didnt even read my message properly,customer_support,english,negative,negative,negative,True,True -reasonable pricing for cairo road to woodlands,pricing,english,positive,positive,negative,True,False -driver was honestly a gentleman opened door and all,driver_behavior,english,positive,positive,negative,True,False -the waiting yes but eventually came,waiting_time,english,neutral,neutral,negative,True,False -its not the worst tbh,service_quality,english,neutral,positive,negative,False,False +reasonable pricing for cairo road to woodlands,pricing,english,positive,positive,positive,True,True +driver was honestly a gentleman opened door and all,driver_behavior,english,positive,positive,positive,True,True +the waiting yes but eventually came,waiting_time,english,neutral,neutral,neutral,True,True +its not the worst tbh,service_quality,english,neutral,negative,negative,False,False my account got locked for no reason,app_performance,english,negative,negative,negative,True,True -i feel safer in yango than buses fr,safety,english,positive,positive,negative,True,False -driver akamba kuti cash only mwe lasa,payment,bemba_cibemba,negative,positive,negative,False,True -awe sure ride yali kanshi smooth,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +i feel safer in yango than buses fr,safety,english,positive,positive,positive,True,True +driver akamba kuti cash only mwe lasa,payment,bemba_cibemba,negative,positive,positive,False,False +awe sure ride yali kanshi smooth,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True customer support takes forever to respond on whatsapp,customer_support,english,negative,negative,negative,True,True -booking interface is intuitive enough,booking,english,positive,positive,negative,True,False +booking interface is intuitive enough,booking,english,positive,positive,positive,True,True prices in lusaka are insane during peak hours,pricing,english,negative,negative,negative,True,True -my driver tonight was so chill we even chatted,driver_behavior,english,positive,negative,negative,False,False -ride was alright nothing to complain about really,ride_quality,english,neutral,neutral,negative,True,False -the app got better since last update i swear,app_performance,english,positive,negative,negative,False,False -5 mins wait only 🙌,waiting_time,english,positive,neutral,negative,False,False +my driver tonight was so chill we even chatted,driver_behavior,english,positive,positive,positive,True,True +ride was alright nothing to complain about really,ride_quality,english,neutral,neutral,neutral,True,True +the app got better since last update i swear,app_performance,english,positive,positive,positive,True,True +5 mins wait only 🙌,waiting_time,english,positive,negative,negative,False,False payment via mtn keeps failing only airtel works,payment,english,negative,negative,negative,True,True why am i being charged twice for one trip??,payment,english,negative,negative,negative,True,True driver ignored my call till he was at the wrong gate,driver_behavior,english,negative,negative,negative,True,True basa balefwaya pricing iyikulu sana,pricing,bemba_cibemba,negative,negative,negative,True,True -booking flow is straightforward easy app,booking,english,positive,positive,negative,True,False +booking flow is straightforward easy app,booking,english,positive,positive,positive,True,True the way drivers cancel last minute is criminal,booking,english,negative,negative,negative,True,True -feel safe with female drivers when i get them,safety,english,positive,positive,negative,True,False -service has improved a bit i must admit,service_quality,english,positive,negative,negative,False,False +feel safe with female drivers when i get them,safety,english,positive,positive,positive,True,True +service has improved a bit i must admit,service_quality,english,positive,negative,neutral,False,False customer care line just rings and rings,customer_support,english,negative,negative,negative,True,True -my last ride was honestly memorable in a good way,ride_quality,english,positive,positive,negative,True,False +my last ride was honestly memorable in a good way,ride_quality,english,positive,positive,positive,True,True prices ok considering fuel costs these days,pricing,english,neutral,negative,negative,False,False -app ya yango yali fine ku update lately,app_performance,lusaka_slang,positive,positive,negative,True,False +app ya yango yali fine ku update lately,app_performance,lusaka_slang,positive,positive,positive,True,True driver wandi alikamba kanshi azakaba na change,payment,nyanja_cinyanja,negative,negative,negative,True,True -naumfwa fyabipa pa waiting tonight 1hr,waiting_time,bemba_cibemba,negative,negative,negative,True,True -reached destination safely thank u driver,safety,english,positive,positive,negative,True,False +naumfwa fyabipa pa waiting tonight 1hr,waiting_time,bemba_cibemba,negative,neutral,neutral,False,False +reached destination safely thank u driver,safety,english,positive,positive,positive,True,True the car was so old i was scared it would break down,safety,english,negative,negative,negative,True,True -yango customer care best in zambia low key,customer_support,english,positive,positive,negative,True,False -i had a great experience this morning honestly,service_quality,english,positive,positive,negative,True,False +yango customer care best in zambia low key,customer_support,english,positive,positive,positive,True,True +i had a great experience this morning honestly,service_quality,english,positive,positive,positive,True,True booking failed 4 times before working,booking,english,negative,negative,negative,True,True i hate when drivers ask where you going before accepting,driver_behavior,english,negative,negative,negative,True,True -price was a bit high but acceptable,pricing,english,neutral,neutral,negative,True,False +price was a bit high but acceptable,pricing,english,neutral,neutral,neutral,True,True the ride itself nothing to write home about,ride_quality,english,neutral,neutral,negative,True,False app crashed during checkout had to restart,app_performance,english,negative,negative,negative,True,True -payment success first try thats new lol,payment,english,positive,positive,negative,True,False -this driver deserves a raise so professional,driver_behavior,english,positive,positive,negative,True,False -customer support emailed me back next week imagine,customer_support,english,negative,negative,negative,True,True +payment success first try thats new lol,payment,english,positive,positive,positive,True,True +this driver deserves a raise so professional,driver_behavior,english,positive,positive,positive,True,True +customer support emailed me back next week imagine,customer_support,english,negative,positive,negative,False,True feeling unsafe coz he was overspeeding all the way,safety,english,negative,negative,negative,True,True service quality has dropped seriously this year,service_quality,english,negative,negative,negative,True,True -booking the ride was quick and smooth tonight,booking,english,positive,positive,negative,True,False -another long wait what else is new,waiting_time,english,negative,neutral,negative,False,True -driver took the long route on purpose,driver_behavior,english,negative,positive,negative,False,True +booking the ride was quick and smooth tonight,booking,english,positive,positive,positive,True,True +another long wait what else is new,waiting_time,english,negative,positive,positive,False,False +driver took the long route on purpose,driver_behavior,english,negative,positive,positive,False,False app is light doesnt drain my battery much,app_performance,english,positive,negative,negative,False,False prices to airport always way too high,pricing,english,negative,negative,negative,True,True -the ride was quiet i appreciate that honestly,ride_quality,english,positive,positive,negative,True,False -support said theyll get back to me been 2 weeks,customer_support,english,negative,neutral,negative,False,True +the ride was quiet i appreciate that honestly,ride_quality,english,positive,positive,positive,True,True +support said theyll get back to me been 2 weeks,customer_support,english,negative,negative,negative,True,True payment auto deducted twice need refund asap,payment,english,negative,negative,negative,True,True booked from longacres no driver for 20 mins,booking,english,negative,negative,negative,True,True -safety wise i think yango is decent,safety,english,positive,positive,negative,True,False -driver was on whatsapp the whole trip wtf,safety,english,negative,positive,negative,False,True +safety wise i think yango is decent,safety,english,positive,positive,positive,True,True +driver was on whatsapp the whole trip wtf,safety,english,negative,positive,positive,False,False ride yakanyongana lakini at least naflusha 🤷,ride_quality,nyanja_cinyanja,neutral,negative,negative,False,False prices yatampa kuyamba kupita 200 ku town only,pricing,nyanja_cinyanja,negative,negative,negative,True,True driver alichita ka rude pang ono,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -customer service yali helpful pa whatsapp yesterday,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yalikufanikira finally,booking,nyanja_cinyanja,positive,negative,negative,False,False +customer service yali helpful pa whatsapp yesterday,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yalikufanikira finally,booking,nyanja_cinyanja,positive,negative,positive,False,True app yali slow today network maybe,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -waiting yalikuba long but i understood,waiting_time,nyanja_cinyanja,neutral,neutral,negative,True,False -safety yali fine i felt comfortable,safety,nyanja_cinyanja,positive,positive,negative,True,False +waiting yalikuba long but i understood,waiting_time,nyanja_cinyanja,neutral,neutral,positive,True,False +safety yali fine i felt comfortable,safety,nyanja_cinyanja,positive,positive,positive,True,True payment via momo failed twice gosh,payment,english,negative,negative,negative,True,True -driver knew lusaka well good navigation,driver_behavior,english,positive,positive,negative,True,False -yango is the only thing keeping me sane in this town,service_quality,english,positive,positive,negative,True,False +driver knew lusaka well good navigation,driver_behavior,english,positive,positive,positive,True,True +yango is the only thing keeping me sane in this town,service_quality,english,positive,positive,positive,True,True yangos prices feel like robbery sometimes,pricing,english,negative,negative,negative,True,True app interface needs work tbh confusing for new users,app_performance,english,negative,negative,negative,True,True -my driver was so kind even helped with my luggage,driver_behavior,english,positive,positive,negative,True,False -customer support twitter team is quick at least,customer_support,english,positive,positive,negative,True,False -booked instantly love when that happens,booking,english,positive,positive,negative,True,False -safety check feature is appreciated,safety,english,positive,positive,negative,True,False -the ride home was peaceful nothing fancy,ride_quality,english,neutral,positive,negative,False,False -waited only 3 min wow improvement,waiting_time,english,positive,positive,negative,True,False -payment please add more options like zazu,payment,english,neutral,neutral,negative,True,False +my driver was so kind even helped with my luggage,driver_behavior,english,positive,positive,positive,True,True +customer support twitter team is quick at least,customer_support,english,positive,positive,positive,True,True +booked instantly love when that happens,booking,english,positive,positive,positive,True,True +safety check feature is appreciated,safety,english,positive,positive,positive,True,True +the ride home was peaceful nothing fancy,ride_quality,english,neutral,positive,positive,False,False +waited only 3 min wow improvement,waiting_time,english,positive,positive,positive,True,True +payment please add more options like zazu,payment,english,neutral,positive,positive,False,False this driver tonight he was on something i swear,driver_behavior,english,negative,negative,negative,True,True -prices in kabwata are usually fair,pricing,english,positive,positive,negative,True,False +prices in kabwata are usually fair,pricing,english,positive,positive,positive,True,True app refuses to open since last update 😡,app_performance,english,negative,negative,negative,True,True customer care didnt resolve anything just empty promises,customer_support,english,negative,negative,negative,True,True booking gets confusing when there are surges,booking,english,negative,negative,negative,True,True -safety i give yango 7/10,safety,english,neutral,positive,negative,False,False -the ride was honestly the highlight of my day,ride_quality,english,positive,positive,negative,True,False +safety i give yango 7/10,safety,english,neutral,positive,positive,False,False +the ride was honestly the highlight of my day,ride_quality,english,positive,positive,positive,True,True waited 40 minutes for a driver to get to me,waiting_time,english,negative,negative,negative,True,True -payment finally worked thank god,payment,english,positive,positive,negative,True,False -driver was professional and respectful good experience,driver_behavior,english,positive,positive,negative,True,False +payment finally worked thank god,payment,english,positive,positive,positive,True,True +driver was professional and respectful good experience,driver_behavior,english,positive,positive,positive,True,True yango prices increasing every month i swear,pricing,english,negative,negative,negative,True,True app keeps freezing during peak hours,app_performance,english,negative,negative,negative,True,True -customer support replied within 5 mins impressed,customer_support,english,positive,positive,negative,True,False -booking new accounts is a hassle long verification,booking,english,negative,positive,negative,False,True -i never feel safe at night with these drivers honestly,safety,english,negative,negative,negative,True,True +customer support replied within 5 mins impressed,customer_support,english,positive,positive,positive,True,True +booking new accounts is a hassle long verification,booking,english,negative,positive,positive,False,False +i never feel safe at night with these drivers honestly,safety,english,negative,positive,positive,False,False ride was so smooth almost fell asleep lol,ride_quality,english,positive,negative,negative,False,False waiting times in matero are always long,waiting_time,english,negative,negative,negative,True,True -payment was instant via airtel money no issues,payment,english,positive,positive,negative,True,False -the driver was a vibe played good music,driver_behavior,english,positive,positive,negative,True,False +payment was instant via airtel money no issues,payment,english,positive,positive,positive,True,True +the driver was a vibe played good music,driver_behavior,english,positive,positive,positive,True,True prices to airport from town are unjustifiably high,pricing,english,negative,negative,negative,True,True -app working perfectly today touch wood 🤞,app_performance,english,positive,positive,negative,True,False +app working perfectly today touch wood 🤞,app_performance,english,positive,positive,positive,True,True customer care just sends auto replies useless,customer_support,english,negative,negative,negative,True,True -booking was straight forward this evening,booking,english,positive,positive,negative,True,False -safety wise driver had seatbelt and everything appreciated,safety,english,positive,positive,negative,True,False +booking was straight forward this evening,booking,english,positive,positive,positive,True,True +safety wise driver had seatbelt and everything appreciated,safety,english,positive,positive,positive,True,True the ride had no AC and it was 35 degrees outside,ride_quality,english,negative,negative,negative,True,True waited a whole hour and still no driver eventually walked,waiting_time,english,negative,negative,negative,True,True payment system is broken on weekends always,payment,english,negative,negative,negative,True,True driver was honestly chefs kiss tonight,driver_behavior,english,positive,positive,negative,True,False awe pricing yakwe ifwaya kupanga increase,pricing,nyanja_cinyanja,negative,negative,negative,True,True -taata app yali smooth uli ulo,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support yangoooo come on respond,customer_support,lusaka_slang,negative,negative,negative,True,True -booking yalifye fine i made it,booking,bemba_cibemba,positive,positive,negative,True,False +taata app yali smooth uli ulo,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support yangoooo come on respond,customer_support,lusaka_slang,negative,negative,positive,True,False +booking yalifye fine i made it,booking,bemba_cibemba,positive,positive,positive,True,True safety yakwe driver akafuna kupita over 80km/h ku great east,safety,nyanja_cinyanja,negative,negative,negative,True,True -ride yalifye normal nothing special,ride_quality,bemba_cibemba,neutral,neutral,negative,True,False -waiting yali okay only 7 mins,waiting_time,nyanja_cinyanja,positive,neutral,negative,False,False +ride yalifye normal nothing special,ride_quality,bemba_cibemba,neutral,neutral,neutral,True,True +waiting yali okay only 7 mins,waiting_time,nyanja_cinyanja,positive,neutral,neutral,False,False payment yacita fail twice today airtel issue,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver tonight was friendly we even joked around,driver_behavior,english,positive,positive,negative,True,False +driver tonight was friendly we even joked around,driver_behavior,english,positive,positive,positive,True,True prices yala increase even pa short distance,pricing,nyanja_cinyanja,negative,negative,negative,True,True -app yakwe ya yango is decent compared to others,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +app yakwe ya yango is decent compared to others,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer service team needs serious training,customer_support,english,negative,negative,negative,True,True booking was a disaster tonight tried 5 times,booking,english,negative,negative,negative,True,True never felt unsafe in yango honestly,safety,english,positive,negative,negative,False,False the ride was loud driver kept honking unnecessarily,ride_quality,english,negative,negative,negative,True,True -waiting was tolerable about 10 mins,waiting_time,english,neutral,negative,negative,False,False +waiting was tolerable about 10 mins,waiting_time,english,neutral,negative,neutral,False,True payment options need expansion add zamtel kwacha pls,payment,english,negative,negative,negative,True,True driver was 30 mins late then asked for tip lol,driver_behavior,english,negative,negative,negative,True,True -prices for lunch hour rides are reasonable,pricing,english,positive,positive,negative,True,False +prices for lunch hour rides are reasonable,pricing,english,positive,positive,positive,True,True app crashed AGAIN this is becoming a pattern,app_performance,english,negative,negative,negative,True,True -customer care was actually understanding for once,customer_support,english,positive,negative,negative,False,False -booking yacita work pa first try kabili,booking,bemba_cibemba,positive,neutral,negative,False,False -safe ride home from work as always,safety,english,positive,positive,negative,True,False +customer care was actually understanding for once,customer_support,english,positive,negative,positive,False,True +booking yacita work pa first try kabili,booking,bemba_cibemba,positive,negative,negative,False,False +safe ride home from work as always,safety,english,positive,positive,positive,True,True ride was bumpy these lusaka roads tho,ride_quality,english,negative,negative,negative,True,True -waited 15 minutes seems normal these days,waiting_time,english,neutral,negative,negative,False,False -payment success thanks be to God 🙏,payment,english,positive,positive,negative,True,False +waited 15 minutes seems normal these days,waiting_time,english,neutral,neutral,negative,True,False +payment success thanks be to God 🙏,payment,english,positive,positive,positive,True,True driver akufuna kunyanga his rights too much,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True surge pricing during rain is daylight robbery yall,pricing,english,negative,negative,negative,True,True -app needs dark mode pretty please,app_performance,english,neutral,positive,negative,False,False +app needs dark mode pretty please,app_performance,english,neutral,positive,positive,False,False called customer care 6 times no answer ZERO,customer_support,english,negative,negative,negative,True,True -booking flow could be better tbh,booking,english,negative,positive,negative,False,True -safety features like share trip are useful,safety,english,positive,positive,negative,True,False -the ride quality has improved alot lately,ride_quality,english,positive,positive,negative,True,False -if you cant wait dont book yango simple as that,waiting_time,english,negative,positive,negative,False,True +booking flow could be better tbh,booking,english,negative,positive,positive,False,False +safety features like share trip are useful,safety,english,positive,positive,positive,True,True +the ride quality has improved alot lately,ride_quality,english,positive,negative,negative,False,False +if you cant wait dont book yango simple as that,waiting_time,english,negative,positive,positive,False,False payment was deducted but ride didnt register confused,payment,english,negative,negative,negative,True,True -driver was patient with me when i needed an extra stop,driver_behavior,english,positive,neutral,negative,False,False -prices are okay if you book early,pricing,english,neutral,neutral,negative,True,False +driver was patient with me when i needed an extra stop,driver_behavior,english,positive,negative,neutral,False,False +prices are okay if you book early,pricing,english,neutral,neutral,neutral,True,True app gave me a wrong location pin twice,app_performance,english,negative,negative,negative,True,True -thanks to support team for refund processing yesterday,customer_support,english,positive,positive,negative,True,False -booking yalikuba quick this morning thank God,booking,nyanja_cinyanja,positive,positive,negative,True,False +thanks to support team for refund processing yesterday,customer_support,english,positive,positive,positive,True,True +booking yalikuba quick this morning thank God,booking,nyanja_cinyanja,positive,positive,positive,True,True safety is the reason i still use yango,safety,english,positive,negative,negative,False,False -the ride was honestly fine im not gonna lie,ride_quality,english,positive,positive,negative,True,False -waiting yala over 30 minutes panono panono,waiting_time,nyanja_cinyanja,negative,neutral,negative,False,True +the ride was honestly fine im not gonna lie,ride_quality,english,positive,positive,neutral,True,False +waiting yala over 30 minutes panono panono,waiting_time,nyanja_cinyanja,negative,positive,negative,False,True payment integration with airtel needs fixing,payment,english,negative,negative,negative,True,True -driver had a bluetooth speaker and played gospel nice,driver_behavior,english,positive,positive,negative,True,False -pricing for yango economy is fair,pricing,english,positive,positive,negative,True,False -app interface is intuitive most of the time,app_performance,english,positive,positive,negative,True,False +driver had a bluetooth speaker and played gospel nice,driver_behavior,english,positive,positive,positive,True,True +pricing for yango economy is fair,pricing,english,positive,positive,positive,True,True +app interface is intuitive most of the time,app_performance,english,positive,positive,positive,True,True customer support never resolves my issues fully,customer_support,english,negative,negative,negative,True,True -booking system worked fine today im happy,booking,english,positive,positive,negative,True,False +booking system worked fine today im happy,booking,english,positive,positive,positive,True,True didnt feel safe coz he was overspeeding seriously,safety,english,negative,negative,negative,True,True -the ride was meh nothing terrible nothing great,ride_quality,english,neutral,neutral,negative,True,False +the ride was meh nothing terrible nothing great,ride_quality,english,neutral,negative,negative,False,False yango prices doubling lately whats happening 🥲,pricing,english,negative,negative,negative,True,True -waiting wasnt too bad maybe 8 mins,waiting_time,english,positive,neutral,negative,False,False +waiting wasnt too bad maybe 8 mins,waiting_time,english,positive,negative,negative,False,False why must payment always fail at the worst time 😭,payment,english,negative,negative,negative,True,True driver wandi alikamba akakana kupita ku bauleni late,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True app updated and now its slower than before why,app_performance,english,negative,negative,negative,True,True -customer service finally picked up after 45 min on hold,customer_support,english,neutral,negative,negative,False,False -booking from ndola is hit and miss honestly,booking,english,negative,neutral,negative,False,True -safe trip last night driver was very alert,safety,english,positive,positive,negative,True,False -ride was clean fresh smelling for once,ride_quality,english,positive,positive,negative,True,False +customer service finally picked up after 45 min on hold,customer_support,english,neutral,positive,negative,False,False +booking from ndola is hit and miss honestly,booking,english,negative,neutral,neutral,False,False +safe trip last night driver was very alert,safety,english,positive,positive,positive,True,True +ride was clean fresh smelling for once,ride_quality,english,positive,positive,positive,True,True yango ena pricing yenu yatampa kuyenda crazy,pricing,nyanja_cinyanja,negative,positive,negative,False,True waited so long the rain stopped 🌧️ before driver came,waiting_time,english,negative,negative,negative,True,True -payment via cash is the only thing working for me now,payment,english,neutral,positive,negative,False,False -that driver yesterday from manda hill bless him,driver_behavior,english,positive,negative,negative,False,False +payment via cash is the only thing working for me now,payment,english,neutral,positive,positive,False,False +that driver yesterday from manda hill bless him,driver_behavior,english,positive,positive,negative,True,False app keeps showing no internet when im on wifi confused,app_performance,english,negative,negative,negative,True,True -customer support agent was condescending honestly,customer_support,english,negative,positive,negative,False,True +customer support agent was condescending honestly,customer_support,english,negative,positive,positive,False,False booking yali jam tonight kuli surge sana,booking,lusaka_slang,negative,negative,negative,True,True i felt unsafe coz the car had no working seatbelts,safety,english,negative,negative,negative,True,True -the ride was uneventful which is a good thing,ride_quality,english,positive,positive,negative,True,False -prices are reasonable for short distances within town,pricing,english,positive,positive,negative,True,False -waiting only 4 mins from chilenje to longacres impressive,waiting_time,english,positive,positive,negative,True,False -payment yacitika fast naumfwa happy,payment,nyanja_cinyanja,positive,positive,negative,True,False -my driver was so quiet i thought he was upset lol,driver_behavior,english,neutral,negative,negative,False,False -app ya yango imodzi yokha imagwira ntchito bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +the ride was uneventful which is a good thing,ride_quality,english,positive,positive,positive,True,True +prices are reasonable for short distances within town,pricing,english,positive,positive,positive,True,True +waiting only 4 mins from chilenje to longacres impressive,waiting_time,english,positive,positive,positive,True,True +payment yacitika fast naumfwa happy,payment,nyanja_cinyanja,positive,positive,positive,True,True +my driver was so quiet i thought he was upset lol,driver_behavior,english,neutral,positive,negative,False,False +app ya yango imodzi yokha imagwira ntchito bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer care doesnt exist change my mind,customer_support,english,negative,negative,negative,True,True -booking iyikulu was easy from kalingalinga,booking,bemba_cibemba,positive,positive,negative,True,False -safety isnt a guarantee with some of these drivers,safety,english,negative,neutral,negative,False,True -the ride was a whole experience driver was telling stories,ride_quality,english,positive,positive,negative,True,False +booking iyikulu was easy from kalingalinga,booking,bemba_cibemba,positive,positive,positive,True,True +safety isnt a guarantee with some of these drivers,safety,english,negative,negative,negative,True,True +the ride was a whole experience driver was telling stories,ride_quality,english,positive,negative,negative,False,False price increase notice without warning thats shady,pricing,english,negative,negative,negative,True,True app login is broken cant even open it today,app_performance,english,negative,negative,negative,True,True -customer care lady was understanding got my refund,customer_support,english,positive,positive,negative,True,False -booking flow needs a redesign honestly,booking,english,negative,negative,negative,True,True -safety yakwe yali decent i made it home,safety,nyanja_cinyanja,positive,positive,negative,True,False +customer care lady was understanding got my refund,customer_support,english,positive,positive,positive,True,True +booking flow needs a redesign honestly,booking,english,negative,positive,negative,False,True +safety yakwe yali decent i made it home,safety,nyanja_cinyanja,positive,positive,positive,True,True the ride was bumpy thanks to the roads not the driver,ride_quality,english,neutral,negative,negative,False,False waited like 20 mins seemed normal these days,waiting_time,english,neutral,negative,negative,False,False payment system on yango is unreliable af,payment,english,negative,negative,negative,True,True driver was rushing me to rate 5 stars annoying,driver_behavior,english,negative,negative,negative,True,True -prices to lilayi from town fair tbh,pricing,english,positive,negative,negative,False,False +prices to lilayi from town fair tbh,pricing,english,positive,negative,positive,False,True app is on a downward spiral fr,app_performance,english,negative,negative,negative,True,True customer care line is always busy or unavailable,customer_support,english,negative,negative,negative,True,True -booking went through in 2 seconds love that,booking,english,positive,positive,negative,True,False -i always check safety features before riding important,safety,english,positive,positive,negative,True,False -the ride was fast and reached on time decent,ride_quality,english,positive,positive,negative,True,False +booking went through in 2 seconds love that,booking,english,positive,positive,positive,True,True +i always check safety features before riding important,safety,english,positive,positive,positive,True,True +the ride was fast and reached on time decent,ride_quality,english,positive,positive,positive,True,True waited too long had to cancel and walk,waiting_time,english,negative,negative,negative,True,True -payment debit my account but no ride trip 🤬,payment,english,negative,negative,negative,True,True -this driver was so kind opened the door for me,driver_behavior,english,positive,positive,negative,True,False +payment debit my account but no ride trip 🤬,payment,english,negative,positive,negative,False,True +this driver was so kind opened the door for me,driver_behavior,english,positive,positive,positive,True,True yango prices kuzungu have changed alot,pricing,nyanja_cinyanja,negative,negative,negative,True,True app slow today even after update kinda annoying,app_performance,english,negative,negative,negative,True,True -customer support twitter handle is more responsive than calls,customer_support,english,positive,negative,negative,False,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False +customer support twitter handle is more responsive than calls,customer_support,english,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True my drivers route had no street lights felt unsafe,safety,english,negative,negative,negative,True,True -ride yali smooth ka mwana ali pa back seat,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waiting wasnt bad about 6 minutes,waiting_time,english,positive,neutral,negative,False,False +ride yali smooth ka mwana ali pa back seat,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waiting wasnt bad about 6 minutes,waiting_time,english,positive,neutral,neutral,False,False payment delays are getting ridiculous now,payment,english,negative,negative,negative,True,True -the driver was so polite called me ma'am everytime,driver_behavior,english,positive,positive,negative,True,False +the driver was so polite called me ma'am everytime,driver_behavior,english,positive,positive,positive,True,True pricing is just unsustainable for daily commute,pricing,english,negative,negative,negative,True,True -app is fine when it works which is rarely,app_performance,english,neutral,neutral,negative,True,False -customer care responded with copy paste reply ugh,customer_support,english,negative,negative,negative,True,True +app is fine when it works which is rarely,app_performance,english,neutral,negative,neutral,False,True +customer care responded with copy paste reply ugh,customer_support,english,negative,positive,negative,False,True booking is straight forward no complaints,booking,english,positive,negative,negative,False,False never had safety issues with yango touch wood,safety,english,positive,negative,negative,False,False the ride felt rushed driver was anxious,ride_quality,english,negative,negative,negative,True,True -waiting yacitika fast tonight 5 mins basi,waiting_time,nyanja_cinyanja,positive,positive,negative,True,False -payment is the biggest issue with yango currently,payment,english,negative,positive,negative,False,True -this morning my driver was the chillest guy ever,driver_behavior,english,positive,positive,negative,True,False +waiting yacitika fast tonight 5 mins basi,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True +payment is the biggest issue with yango currently,payment,english,negative,positive,positive,False,False +this morning my driver was the chillest guy ever,driver_behavior,english,positive,positive,positive,True,True the pricing is ridiculous from cbd to nyumba yanga,pricing,english,negative,negative,negative,True,True app crashed during rain who programs this,app_performance,english,negative,negative,negative,True,True -customer care was actually attentive today wow,customer_support,english,positive,positive,negative,True,False +customer care was actually attentive today wow,customer_support,english,positive,positive,positive,True,True booking failed despite full bars on internet odd,booking,english,negative,negative,negative,True,True -safety check feature should be mandatory imo,safety,english,positive,neutral,negative,False,False -ride was fast and cheap two birds one stone,ride_quality,english,positive,positive,negative,True,False +safety check feature should be mandatory imo,safety,english,positive,negative,neutral,False,False +ride was fast and cheap two birds one stone,ride_quality,english,positive,positive,positive,True,True waited an hour for someone to accept ridiculous,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo took 3 attempts,payment,english,negative,positive,negative,False,True -naumfwa proud uyu driver mwina alefuna kufika in time 🙌,driver_behavior,bemba_cibemba,positive,positive,negative,True,False -pricing yakwe yango yali decent on weekends,pricing,nyanja_cinyanja,positive,positive,negative,True,False +payment via mtn momo took 3 attempts,payment,english,negative,negative,negative,True,True +naumfwa proud uyu driver mwina alefuna kufika in time 🙌,driver_behavior,bemba_cibemba,positive,positive,positive,True,True +pricing yakwe yango yali decent on weekends,pricing,nyanja_cinyanja,positive,positive,positive,True,True app yali slow lakini iyo yacita work eventually,app_performance,nyanja_cinyanja,neutral,negative,negative,False,False -customer care twitter team faster than call center fr,customer_support,english,positive,positive,negative,True,False -booking yakwe yali fine no drama,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango is better than buses honestly,safety,english,positive,positive,negative,True,False -ride yacitika smooth tonight im not even tired,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +customer care twitter team faster than call center fr,customer_support,english,positive,positive,positive,True,True +booking yakwe yali fine no drama,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango is better than buses honestly,safety,english,positive,positive,positive,True,True +ride yacitika smooth tonight im not even tired,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waiting yali too long today over 35 mins,waiting_time,nyanja_cinyanja,negative,negative,negative,True,True payment yacita fail then yacita work kanshi confusing,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver alefika in time pa first try ee,driver_behavior,bemba_cibemba,positive,positive,negative,True,False +driver alefika in time pa first try ee,driver_behavior,bemba_cibemba,positive,positive,positive,True,True prices keep changing nokufima ku cbd,pricing,bemba_cibemba,negative,negative,negative,True,True app yakwe ifwaya kupunya uli ulo,app_performance,bemba_cibemba,negative,negative,negative,True,True customer support yakwe ifwa ku yamba kupanga work,customer_support,bemba_cibemba,negative,negative,negative,True,True -booking yakaba easy lelo from kalulushi,booking,bemba_cibemba,positive,positive,negative,True,False -safety yacitika great pa drive yandi,safety,bemba_cibemba,positive,positive,negative,True,False -ride yali bwino sana driver was professional,ride_quality,bemba_cibemba,positive,positive,negative,True,False -waiting yakwe yali long but anyway,waiting_time,bemba_cibemba,neutral,neutral,negative,True,False -payment iyo yacita work just airtel money,payment,bemba_cibemba,positive,neutral,negative,False,False +booking yakaba easy lelo from kalulushi,booking,bemba_cibemba,positive,positive,positive,True,True +safety yacitika great pa drive yandi,safety,bemba_cibemba,positive,positive,positive,True,True +ride yali bwino sana driver was professional,ride_quality,bemba_cibemba,positive,positive,positive,True,True +waiting yakwe yali long but anyway,waiting_time,bemba_cibemba,neutral,positive,neutral,False,True +payment iyo yacita work just airtel money,payment,bemba_cibemba,positive,positive,negative,True,False can yango please fix the destination tracking thing,app_performance,english,negative,negative,negative,True,True -my driver was the sweetest old man bless him,driver_behavior,english,positive,positive,negative,True,False -pricing depends on weather smh greedy,pricing,english,negative,positive,negative,False,True -app is decent i wont lie just needs polish,app_performance,english,neutral,neutral,negative,True,False -customer care line should be 24/7 honestly,customer_support,english,negative,neutral,negative,False,True +my driver was the sweetest old man bless him,driver_behavior,english,positive,positive,positive,True,True +pricing depends on weather smh greedy,pricing,english,negative,neutral,positive,False,False +app is decent i wont lie just needs polish,app_performance,english,neutral,negative,neutral,False,True +customer care line should be 24/7 honestly,customer_support,english,negative,positive,neutral,False,False booking is what fails me everytime man,booking,english,negative,negative,negative,True,True -safety has been okay no incidents so far,safety,english,positive,neutral,negative,False,False -the ride was relaxing nice to switch off,ride_quality,english,positive,positive,negative,True,False -waiting times in chilenje are surprisingly short,waiting_time,english,positive,positive,negative,True,False +safety has been okay no incidents so far,safety,english,positive,neutral,neutral,False,False +the ride was relaxing nice to switch off,ride_quality,english,positive,positive,positive,True,True +waiting times in chilenje are surprisingly short,waiting_time,english,positive,positive,positive,True,True why does payment take 3-5 days to reflect refund,payment,english,negative,negative,negative,True,True driver was rude when i asked him to slow down,driver_behavior,english,negative,negative,negative,True,True prices yatampa kupita ku 80 even pa short distance,pricing,nyanja_cinyanja,negative,negative,negative,True,True app crashes mid trip during navigation what,app_performance,english,negative,negative,negative,True,True -the customer support lady was the kindest 🥺,customer_support,english,positive,positive,negative,True,False +the customer support lady was the kindest 🥺,customer_support,english,positive,positive,positive,True,True booking is now broken in libala area,booking,english,negative,negative,negative,True,True -safety meh sometimes good sometimes scary,safety,english,neutral,neutral,negative,True,False -the ride was alright managed to nap a bit,ride_quality,english,positive,negative,negative,False,False -waited only 2 minutes blessed day,waiting_time,english,positive,positive,negative,True,False -payment issues are recurring monthly,payment,english,negative,neutral,negative,False,True +safety meh sometimes good sometimes scary,safety,english,neutral,positive,negative,False,False +the ride was alright managed to nap a bit,ride_quality,english,positive,negative,neutral,False,False +waited only 2 minutes blessed day,waiting_time,english,positive,positive,positive,True,True +payment issues are recurring monthly,payment,english,negative,negative,negative,True,True driver akafuna ndimupatse direction ku town haii,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True pricing in chongwe area is overpriced,pricing,english,negative,negative,negative,True,True app keeps signing me out at random times,app_performance,english,negative,negative,negative,True,True customer service email response in 2 weeks ironic,customer_support,english,negative,positive,negative,False,True -booking yangu yali smooth pa first attempt 👌,booking,lusaka_slang,positive,positive,negative,True,False -safety wise the panic button is a nice touch,safety,english,positive,positive,negative,True,False -the ride was honestly fine im just tired,ride_quality,english,neutral,positive,negative,False,False -waiting yacita test patience yandi today,waiting_time,nyanja_cinyanja,negative,negative,negative,True,True -payment success after 3 attempts kanshi,payment,nyanja_cinyanja,neutral,neutral,negative,True,False -that driver had great taste in music nice trip,driver_behavior,english,positive,positive,negative,True,False -prices to garden compound are usually reasonable,pricing,english,positive,positive,negative,True,False +booking yangu yali smooth pa first attempt 👌,booking,lusaka_slang,positive,positive,positive,True,True +safety wise the panic button is a nice touch,safety,english,positive,positive,positive,True,True +the ride was honestly fine im just tired,ride_quality,english,neutral,positive,positive,False,False +waiting yacita test patience yandi today,waiting_time,nyanja_cinyanja,negative,negative,positive,True,False +payment success after 3 attempts kanshi,payment,nyanja_cinyanja,neutral,negative,negative,False,False +that driver had great taste in music nice trip,driver_behavior,english,positive,positive,positive,True,True +prices to garden compound are usually reasonable,pricing,english,positive,positive,positive,True,True app freezes when i open it on 4G only on wifi works,app_performance,english,negative,negative,negative,True,True customer care still doesnt understand basic issues,customer_support,english,negative,negative,negative,True,True booking is the worst part of using yango,booking,english,negative,negative,negative,True,True -safety wise i carry pepper spray just in case,safety,english,negative,positive,negative,False,True -the ride was peaceful clean car too,ride_quality,english,positive,positive,negative,True,False +safety wise i carry pepper spray just in case,safety,english,negative,positive,positive,False,False +the ride was peaceful clean car too,ride_quality,english,positive,positive,positive,True,True waited 22 minutes too long honestly,waiting_time,english,negative,negative,negative,True,True -payment via airtel money worked first try happy,payment,english,positive,positive,negative,True,False -the driver was vibing to amapiano i couldnt help dancing,driver_behavior,english,positive,negative,negative,False,False -pricing yakwe yango ifwaya kuba honest naffuko,pricing,bemba_cibemba,negative,negative,negative,True,True -app is the most reliable feature when working,app_performance,english,positive,positive,negative,True,False -customer support agent hung up on me literally,customer_support,english,negative,negative,negative,True,True -booking failed but eventually got a driver i guess,booking,english,neutral,neutral,negative,True,False -safety standards should be improved on driver vetting,safety,english,negative,negative,negative,True,True -the ride was meh but i got there,ride_quality,english,neutral,neutral,negative,True,False -waiting was over 15 minutes in matero,waiting_time,english,negative,neutral,negative,False,True +payment via airtel money worked first try happy,payment,english,positive,positive,positive,True,True +the driver was vibing to amapiano i couldnt help dancing,driver_behavior,english,positive,negative,neutral,False,False +pricing yakwe yango ifwaya kuba honest naffuko,pricing,bemba_cibemba,negative,positive,positive,False,False +app is the most reliable feature when working,app_performance,english,positive,positive,positive,True,True +customer support agent hung up on me literally,customer_support,english,negative,positive,positive,False,False +booking failed but eventually got a driver i guess,booking,english,neutral,neutral,neutral,True,True +safety standards should be improved on driver vetting,safety,english,negative,positive,positive,False,False +the ride was meh but i got there,ride_quality,english,neutral,neutral,neutral,True,True +waiting was over 15 minutes in matero,waiting_time,english,negative,negative,negative,True,True payment delays make me wanna switch to indriver fr,payment,english,negative,negative,negative,True,True -driver was so chatty in a good way made the trip fun,driver_behavior,english,positive,positive,negative,True,False +driver was so chatty in a good way made the trip fun,driver_behavior,english,positive,positive,positive,True,True prices have been stable lately appreciate it,pricing,english,positive,positive,negative,True,False -app works fine on android not on iphone weird,app_performance,english,neutral,positive,negative,False,False -customer care actually called me back today wow,customer_support,english,positive,positive,negative,True,False +app works fine on android not on iphone weird,app_performance,english,neutral,positive,positive,False,False +customer care actually called me back today wow,customer_support,english,positive,positive,positive,True,True booking system breaks during peak hours always,booking,english,negative,negative,negative,True,True -safety is acceptable for daytime trips,safety,english,positive,neutral,negative,False,False +safety is acceptable for daytime trips,safety,english,positive,positive,positive,True,True the ride was meh the car was a tin can,ride_quality,english,negative,negative,negative,True,True -waiting time decent considering the traffic in town,waiting_time,english,positive,positive,negative,True,False +waiting time decent considering the traffic in town,waiting_time,english,positive,positive,positive,True,True payment yangu yali deducted twice come on yango,payment,lusaka_slang,negative,negative,negative,True,True driver tonight was the type to chat about politics yikes,driver_behavior,english,neutral,negative,negative,False,False -pricing for arcades area is usually fair,pricing,english,positive,positive,negative,True,False +pricing for arcades area is usually fair,pricing,english,positive,positive,positive,True,True app needs a refresh button when stuck on loading,app_performance,english,negative,negative,negative,True,True -customer support please get serious,customer_support,english,negative,negative,negative,True,True -booking yacita work pa second try fye,booking,nyanja_cinyanja,neutral,neutral,negative,True,False -safety wise yango wins compared to others,safety,english,positive,positive,negative,True,False -the ride was acceptable for the price paid,ride_quality,english,neutral,negative,negative,False,False -waited 12 mins on cha cha cha road avg,waiting_time,english,neutral,negative,negative,False,False +customer support please get serious,customer_support,english,negative,negative,neutral,True,False +booking yacita work pa second try fye,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango wins compared to others,safety,english,positive,positive,positive,True,True +the ride was acceptable for the price paid,ride_quality,english,neutral,negative,neutral,False,True +waited 12 mins on cha cha cha road avg,waiting_time,english,neutral,positive,negative,False,False payment failed at the end of trip awkward moment,payment,english,negative,negative,negative,True,True -my driver was so attentive even waited for me at the bank,driver_behavior,english,positive,negative,negative,False,False -yango fares to kafue are exorbitant,pricing,english,negative,positive,negative,False,True +my driver was so attentive even waited for me at the bank,driver_behavior,english,positive,positive,positive,True,True +yango fares to kafue are exorbitant,pricing,english,negative,negative,negative,True,True app is becoming unusable for daily commuters,app_performance,english,negative,negative,negative,True,True customer care needs a serious overhaul,customer_support,english,negative,negative,negative,True,True -booking through the app is mostly seamless tbh,booking,english,positive,positive,negative,True,False +booking through the app is mostly seamless tbh,booking,english,positive,positive,positive,True,True safety driver had child lock issues 🙄,safety,english,negative,negative,negative,True,True -the ride was actually quite enjoyable tonight,ride_quality,english,positive,positive,negative,True,False -waited for like ages 50 mins then walked,waiting_time,english,negative,neutral,negative,False,True -payment via cash is the only reliable option now,payment,english,neutral,positive,negative,False,False +the ride was actually quite enjoyable tonight,ride_quality,english,positive,positive,positive,True,True +waited for like ages 50 mins then walked,waiting_time,english,negative,positive,negative,False,True +payment via cash is the only reliable option now,payment,english,neutral,positive,positive,False,False driver wandi alichita kantu kabili paid extra hidden cost,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices for friday nights are insane,pricing,english,negative,negative,negative,True,True app glitch made me overpay for a ride want refund,app_performance,english,negative,negative,negative,True,True -customer care responded eventually thanks 🙏,customer_support,english,positive,positive,negative,True,False -booking was smooth from emmasdale tonight,booking,english,positive,positive,negative,True,False -safety wise i appreciate the driver photo verification,safety,english,positive,positive,negative,True,False +customer care responded eventually thanks 🙏,customer_support,english,positive,positive,positive,True,True +booking was smooth from emmasdale tonight,booking,english,positive,positive,positive,True,True +safety wise i appreciate the driver photo verification,safety,english,positive,positive,positive,True,True the ride was honestly subpar today,ride_quality,english,negative,positive,negative,False,True -waiting in roma area is hit or miss,waiting_time,english,neutral,neutral,negative,True,False +waiting in roma area is hit or miss,waiting_time,english,neutral,neutral,neutral,True,True payment via airtel and mtn both failed gosh,payment,english,negative,negative,negative,True,True -driver was a star tonight A+ behavior,driver_behavior,english,positive,positive,negative,True,False +driver was a star tonight A+ behavior,driver_behavior,english,positive,positive,positive,True,True pricing during pay day weekend is brutal,pricing,english,negative,negative,negative,True,True app needs a rebrand seriously its laggy,app_performance,english,negative,negative,negative,True,True -the customer support agent solved my issue in 5 mins,customer_support,english,positive,positive,negative,True,False -booking interface is fine just needs faster confirmation,booking,english,positive,neutral,negative,False,False -safety wise driver was sober and alert tonight,safety,english,positive,positive,negative,True,False +the customer support agent solved my issue in 5 mins,customer_support,english,positive,positive,positive,True,True +booking interface is fine just needs faster confirmation,booking,english,positive,negative,neutral,False,False +safety wise driver was sober and alert tonight,safety,english,positive,positive,positive,True,True the ride was sigh just got me home,ride_quality,english,neutral,negative,negative,False,False -waited 8 mins on independence ave reasonable,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on independence ave reasonable,waiting_time,english,positive,positive,positive,True,True payment yakwe yango ifwaya kupanga upgrade,payment,bemba_cibemba,negative,negative,negative,True,True -driver was a vibe i wish all drivers were like him,driver_behavior,english,positive,positive,negative,True,False +driver was a vibe i wish all drivers were like him,driver_behavior,english,positive,positive,positive,True,True pricing on weekends should be lower not higher imo,pricing,english,negative,negative,negative,True,True -app updated again and broke notifications great,app_performance,english,negative,positive,negative,False,True -customer support solved my refund issue finally,customer_support,english,positive,positive,negative,True,False -booking ku roma area yali smooth ulo,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise i give them a 6/10 honestly,safety,english,neutral,positive,negative,False,False -the ride was a 7/10 not bad,ride_quality,english,positive,neutral,negative,False,False +app updated again and broke notifications great,app_performance,english,negative,positive,positive,False,False +customer support solved my refund issue finally,customer_support,english,positive,positive,positive,True,True +booking ku roma area yali smooth ulo,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise i give them a 6/10 honestly,safety,english,neutral,positive,positive,False,False +the ride was a 7/10 not bad,ride_quality,english,positive,negative,negative,False,False waited too long in northmead during lunch hour,waiting_time,english,negative,negative,negative,True,True payment yacita success fr just need consistency,payment,nyanja_cinyanja,positive,negative,negative,False,False this driver wandi was clueless got lost twice,driver_behavior,english,negative,negative,negative,True,True -yango fares ku CBD are normal okay,pricing,english,neutral,neutral,negative,True,False +yango fares ku CBD are normal okay,pricing,english,neutral,neutral,neutral,True,True app is laggy on older phones not everyone has the latest,app_performance,english,negative,negative,negative,True,True -customer care please reply to my email from january,customer_support,english,negative,negative,negative,True,True +customer care please reply to my email from january,customer_support,english,negative,positive,negative,False,True booking flow needs simplification,booking,english,negative,negative,negative,True,True safety wise driver had no insurance docs visible,safety,english,negative,negative,negative,True,True -the ride was wholesome driver was a sweet auntie,ride_quality,english,positive,positive,negative,True,False -waited about 5 mins not bad,waiting_time,english,positive,neutral,negative,False,False -payment integration is the weakest link of this app,payment,english,negative,positive,negative,False,True -driver akafuna kuti aende fast as i was nearly late,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +the ride was wholesome driver was a sweet auntie,ride_quality,english,positive,positive,positive,True,True +waited about 5 mins not bad,waiting_time,english,positive,negative,negative,False,False +payment integration is the weakest link of this app,payment,english,negative,positive,positive,False,False +driver akafuna kuti aende fast as i was nearly late,driver_behavior,nyanja_cinyanja,positive,negative,negative,False,False prices are seriously getting out of hand,pricing,english,negative,negative,negative,True,True -app is great when network is also great rare combo,app_performance,english,neutral,positive,negative,False,False -customer care has gotten better since last year actually,customer_support,english,positive,positive,negative,True,False +app is great when network is also great rare combo,app_performance,english,neutral,positive,positive,False,False +customer care has gotten better since last year actually,customer_support,english,positive,positive,positive,True,True booking did not go through 4 times wahala,booking,english,negative,negative,negative,True,True -safety standards need urgent improvement,safety,english,negative,positive,negative,False,True -the ride from town to chamba valley was so smooth,ride_quality,english,positive,positive,negative,True,False -waited 6 mins on a sunday quite good,waiting_time,english,positive,positive,negative,True,False -payment success no issues this week,payment,english,positive,positive,negative,True,False -driver was respectful but the trip itself was uncomfortable,driver_behavior,english,positive,neutral,negative,False,False -driver was respectful but the trip itself was uncomfortable,ride_quality,english,negative,positive,negative,False,True +safety standards need urgent improvement,safety,english,negative,negative,positive,True,False +the ride from town to chamba valley was so smooth,ride_quality,english,positive,positive,positive,True,True +waited 6 mins on a sunday quite good,waiting_time,english,positive,positive,positive,True,True +payment success no issues this week,payment,english,positive,negative,negative,False,False +driver was respectful but the trip itself was uncomfortable,driver_behavior,english,positive,positive,neutral,True,False +driver was respectful but the trip itself was uncomfortable,ride_quality,english,negative,positive,neutral,False,False prices made me reconsider walking instead,pricing,english,negative,negative,negative,True,True app needs offline maps for when network is down,app_performance,english,negative,negative,negative,True,True -customer support yakwe yango is improving slowly,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yakwe is okay just needs less surge,booking,english,neutral,negative,negative,False,False -safety wise driver checked my seatbelt nice touch,safety,english,positive,positive,negative,True,False -the ride was decent for the route honestly,ride_quality,english,positive,positive,negative,True,False +customer support yakwe yango is improving slowly,customer_support,nyanja_cinyanja,positive,negative,negative,False,False +booking yakwe is okay just needs less surge,booking,english,neutral,negative,neutral,False,True +safety wise driver checked my seatbelt nice touch,safety,english,positive,positive,positive,True,True +the ride was decent for the route honestly,ride_quality,english,positive,positive,positive,True,True waited too long in olympia area kuti tikufa apa,waiting_time,lusaka_slang,negative,negative,negative,True,True -payment app needs to support kazang or zazu more options,payment,english,negative,neutral,negative,False,True -that driver tonight was honestly the rudest ive met,driver_behavior,english,negative,positive,negative,False,True +payment app needs to support kazang or zazu more options,payment,english,negative,negative,neutral,True,False +that driver tonight was honestly the rudest ive met,driver_behavior,english,negative,positive,neutral,False,False pricing kuzungu na surge dont mix yango,pricing,nyanja_cinyanja,negative,negative,negative,True,True app crashed at the worst possible time during checkout,app_performance,english,negative,negative,negative,True,True -customer care responded within hours impressed honestly,customer_support,english,positive,positive,negative,True,False -booking from arcades was instant tonight,booking,english,positive,positive,negative,True,False -safety yangu yali fine got home safely,safety,nyanja_cinyanja,positive,positive,negative,True,False -the ride was sweet and peaceful no honking either,ride_quality,english,positive,positive,negative,True,False -waited only 3 mins lucky tonight,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash kanshi 😩,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was so professional could be a chauffer fr,driver_behavior,english,positive,neutral,negative,False,False +customer care responded within hours impressed honestly,customer_support,english,positive,positive,positive,True,True +booking from arcades was instant tonight,booking,english,positive,positive,positive,True,True +safety yangu yali fine got home safely,safety,nyanja_cinyanja,positive,positive,positive,True,True +the ride was sweet and peaceful no honking either,ride_quality,english,positive,positive,positive,True,True +waited only 3 mins lucky tonight,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash kanshi 😩,payment,nyanja_cinyanja,negative,negative,neutral,True,False +driver was so professional could be a chauffer fr,driver_behavior,english,positive,positive,neutral,True,False pricing in roma is overinflated yall,pricing,english,negative,negative,negative,True,True app yangu ya yango imodzi imene ikutha kugwira,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service team has improved compared to 2024,customer_support,english,positive,positive,negative,True,False +customer service team has improved compared to 2024,customer_support,english,positive,positive,positive,True,True booking system needs less surge multipliers,booking,english,negative,negative,negative,True,True -safety wise share trip feature is appreciated,safety,english,positive,positive,negative,True,False +safety wise share trip feature is appreciated,safety,english,positive,positive,positive,True,True the ride was rough drivers manual gear changes were jerky,ride_quality,english,negative,negative,negative,True,True waited 10 mins seems normal these days,waiting_time,english,neutral,neutral,negative,True,False -payment via airtel was instant first time in months,payment,english,positive,positive,negative,True,False +payment via airtel was instant first time in months,payment,english,positive,positive,positive,True,True driver alefika in time but tried to overcharge me,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices for chibolya to town shouldnt be that high,pricing,english,negative,neutral,negative,False,True +prices for chibolya to town shouldnt be that high,pricing,english,negative,negative,negative,True,True app rarely crashes for me honestly,app_performance,english,positive,negative,negative,False,False -customer support agent was sarcastic to me how,customer_support,english,negative,positive,negative,False,True +customer support agent was sarcastic to me how,customer_support,english,negative,positive,positive,False,False booking failed and i had to use bolt instead,booking,english,negative,negative,negative,True,True -safety wise yango is doing alright,safety,english,positive,positive,negative,True,False -the ride was sleepy in a good way calm driver,ride_quality,english,positive,positive,negative,True,False -waited a solid 30 minutes today,waiting_time,english,negative,negative,negative,True,True -payment delay refunded eventually still 2 weeks late,payment,english,negative,neutral,negative,False,True -my driver knew every shortcut in lusaka legend,driver_behavior,english,positive,positive,negative,True,False +safety wise yango is doing alright,safety,english,positive,positive,positive,True,True +the ride was sleepy in a good way calm driver,ride_quality,english,positive,positive,positive,True,True +waited a solid 30 minutes today,waiting_time,english,negative,positive,positive,False,False +payment delay refunded eventually still 2 weeks late,payment,english,negative,negative,negative,True,True +my driver knew every shortcut in lusaka legend,driver_behavior,english,positive,positive,positive,True,True prices have stabilized after that increase scare,pricing,english,positive,negative,negative,False,False -app updated yesterday and works smoother now,app_performance,english,positive,positive,negative,True,False -customer care got better i wont lie,customer_support,english,positive,negative,negative,False,False +app updated yesterday and works smoother now,app_performance,english,positive,positive,positive,True,True +customer care got better i wont lie,customer_support,english,positive,negative,neutral,False,False booking should allow scheduled rides like uber,booking,english,negative,negative,negative,True,True safety wise night rides are still scary tbh,safety,english,negative,negative,negative,True,True -the ride was honestly chefs kiss tonight,ride_quality,english,positive,positive,negative,True,False +the ride was honestly chefs kiss tonight,ride_quality,english,positive,positive,positive,True,True waited 25 mins on a saturday night sigh,waiting_time,english,negative,negative,negative,True,True -payment process is unnecessarily complicated,payment,english,negative,negative,negative,True,True +payment process is unnecessarily complicated,payment,english,negative,positive,negative,False,True driver was rude told me to hurry up,driver_behavior,english,negative,negative,negative,True,True -pricing for short distance trips is fair,pricing,english,positive,positive,negative,True,False -app is functional just not impressive,app_performance,english,neutral,positive,negative,False,False -customer service team finally heard my plea,customer_support,english,positive,positive,negative,True,False +pricing for short distance trips is fair,pricing,english,positive,positive,positive,True,True +app is functional just not impressive,app_performance,english,neutral,positive,positive,False,False +customer service team finally heard my plea,customer_support,english,positive,positive,positive,True,True booking interface freezes sometimes annoying,booking,english,negative,negative,negative,True,True -safety standards on yango are improving slowly,safety,english,positive,positive,negative,True,False +safety standards on yango are improving slowly,safety,english,positive,positive,positive,True,True the ride was the worst experience this month,ride_quality,english,negative,positive,negative,False,True -waiting yali under 5 mins from town center,waiting_time,nyanja_cinyanja,positive,positive,negative,True,False +waiting yali under 5 mins from town center,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True payment system needs serious upgrade,payment,english,negative,negative,negative,True,True -my driver was a vibe shoutout to bro,driver_behavior,english,positive,positive,negative,True,False -prices to lusaka west are reasonable,pricing,english,positive,positive,negative,True,False -app is just okay nothing exceptional,app_performance,english,neutral,neutral,negative,True,False +my driver was a vibe shoutout to bro,driver_behavior,english,positive,negative,negative,False,False +prices to lusaka west are reasonable,pricing,english,positive,positive,positive,True,True +app is just okay nothing exceptional,app_performance,english,neutral,neutral,neutral,True,True customer care didnt resolve my refund issue still waiting,customer_support,english,negative,negative,negative,True,True -booking yacita work easily this morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -never feeling safe with that driver again,safety,english,negative,negative,negative,True,True -the ride yali long but at least bwino,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +booking yacita work easily this morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +never feeling safe with that driver again,safety,english,negative,positive,positive,False,False +the ride yali long but at least bwino,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 18 mins in kabwata too long,waiting_time,english,negative,negative,negative,True,True -payment via momo failed but airtel worked,payment,english,neutral,neutral,negative,True,False -driver tonight was so chill loved it,driver_behavior,english,positive,positive,negative,True,False +payment via momo failed but airtel worked,payment,english,neutral,negative,neutral,False,True +driver tonight was so chill loved it,driver_behavior,english,positive,positive,positive,True,True pricing for the airport route should be flat rate yango,pricing,english,negative,negative,negative,True,True app crashed during booking what a joke,app_performance,english,negative,negative,negative,True,True -customer care messaged me back within 10 min appreciated,customer_support,english,positive,positive,negative,True,False -booking flow seems to be improving keep at it,booking,english,positive,negative,negative,False,False -safety wise i feel okay during day not at night,safety,english,neutral,neutral,negative,True,False -the ride was wholesome the driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 9 mins acceptable,waiting_time,english,positive,neutral,negative,False,False +customer care messaged me back within 10 min appreciated,customer_support,english,positive,positive,positive,True,True +booking flow seems to be improving keep at it,booking,english,positive,negative,positive,False,True +safety wise i feel okay during day not at night,safety,english,neutral,neutral,neutral,True,True +the ride was wholesome the driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 9 mins acceptable,waiting_time,english,positive,neutral,neutral,False,False payment yakwe ya yango ifwaya kupanga kushukila lelo,payment,bemba_cibemba,negative,negative,negative,True,True driver akapanga over speed na bwato pa kafue road,safety,nyanja_cinyanja,negative,negative,negative,True,True -prices in chazanga are reasonable enough,pricing,english,positive,positive,negative,True,False -app yali smooth without any glitch ulo,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yango bro fix it,customer_support,lusaka_slang,negative,positive,negative,False,True +prices in chazanga are reasonable enough,pricing,english,positive,positive,positive,True,True +app yali smooth without any glitch ulo,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yango bro fix it,customer_support,lusaka_slang,negative,positive,positive,False,False booking pi cancel six time ku town haii,booking,lusaka_slang,negative,negative,negative,True,True -safety yali okay i think,safety,nyanja_cinyanja,neutral,neutral,negative,True,False -the ride was decent tonight i wont lie,ride_quality,english,positive,positive,negative,True,False -waited too long sometimes i wonder why i bother,waiting_time,english,negative,negative,negative,True,True -payment success yangu yali instant via airtel,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety yali okay i think,safety,nyanja_cinyanja,neutral,neutral,neutral,True,True +the ride was decent tonight i wont lie,ride_quality,english,positive,positive,positive,True,True +waited too long sometimes i wonder why i bother,waiting_time,english,negative,neutral,negative,False,True +payment success yangu yali instant via airtel,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was just being a driver no extra effort,driver_behavior,english,neutral,negative,negative,False,False yangos pricing strategy makes no sense lately,pricing,english,negative,negative,negative,True,True app shut down on me twice during the booking lol,app_performance,english,negative,negative,negative,True,True customer care should add live chat for urgent issues,customer_support,english,negative,negative,negative,True,True -booking finally worked after 3 attempts ugh,booking,english,negative,negative,negative,True,True -safe trip after work as expected,safety,english,positive,positive,negative,True,False +booking finally worked after 3 attempts ugh,booking,english,negative,positive,negative,False,True +safe trip after work as expected,safety,english,positive,positive,positive,True,True the ride was hella long because of traffic not yangos fault,ride_quality,english,neutral,negative,negative,False,False waited 12 mins on lumumba road,waiting_time,english,neutral,negative,negative,False,False -payment delays so frustrating sometimes,payment,english,negative,negative,negative,True,True +payment delays so frustrating sometimes,payment,english,negative,positive,negative,False,True driver alikana kupita kunja ya CBD what behavior,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices on weekday mornings are usually decent,pricing,english,positive,positive,negative,True,False +prices on weekday mornings are usually decent,pricing,english,positive,positive,positive,True,True app needs better real time tracking it lags badly,app_performance,english,negative,negative,negative,True,True customer care isnt as bad as people say tbh,customer_support,english,positive,negative,negative,False,False -booking was simple short trip easy peasy,booking,english,positive,positive,negative,True,False -safety wise im content with yangos features,safety,english,positive,positive,negative,True,False -the ride was so so honestly,ride_quality,english,neutral,positive,negative,False,False +booking was simple short trip easy peasy,booking,english,positive,positive,positive,True,True +safety wise im content with yangos features,safety,english,positive,positive,positive,True,True +the ride was so so honestly,ride_quality,english,neutral,positive,positive,False,False waited 16 mins on a tuesday morning,waiting_time,english,negative,negative,negative,True,True -payment yacita work pa first try kabili,payment,bemba_cibemba,positive,neutral,negative,False,False -driver was so respectful gave me water bottle 👀,driver_behavior,english,positive,positive,negative,True,False -pricing for ridge way fares are stable,pricing,english,positive,neutral,negative,False,False +payment yacita work pa first try kabili,payment,bemba_cibemba,positive,negative,neutral,False,False +driver was so respectful gave me water bottle 👀,driver_behavior,english,positive,positive,positive,True,True +pricing for ridge way fares are stable,pricing,english,positive,positive,neutral,True,False app freezes whenever a notification pops up annoying,app_performance,english,negative,negative,negative,True,True customer care number doesnt even pick up sometimes,customer_support,english,negative,negative,negative,True,True booking failed despite high availability of drivers,booking,english,negative,negative,negative,True,True -safety wise yango must do background checks more strictly,safety,english,negative,positive,negative,False,True -the ride was fine i guess i reached on time,ride_quality,english,neutral,positive,negative,False,False -waited only 4 minutes great,waiting_time,english,positive,positive,negative,True,False -payment integration with banks would help honestly,payment,english,neutral,positive,negative,False,False -driver tonight wasnt the best wasnt the worst,driver_behavior,english,neutral,neutral,negative,True,False +safety wise yango must do background checks more strictly,safety,english,negative,negative,positive,True,False +the ride was fine i guess i reached on time,ride_quality,english,neutral,positive,positive,False,False +waited only 4 minutes great,waiting_time,english,positive,positive,positive,True,True +payment integration with banks would help honestly,payment,english,neutral,positive,positive,False,False +driver tonight wasnt the best wasnt the worst,driver_behavior,english,neutral,negative,negative,False,False prices to garden city are usually overinflated,pricing,english,negative,negative,negative,True,True -app is decent works for me on android,app_performance,english,positive,positive,negative,True,False -customer support handled my issue professionally today,customer_support,english,positive,positive,negative,True,False +app is decent works for me on android,app_performance,english,positive,positive,positive,True,True +customer support handled my issue professionally today,customer_support,english,positive,positive,positive,True,True booking from chilanga is always slow,booking,english,negative,negative,negative,True,True -safety wise im a yango advocate honestly,safety,english,positive,positive,negative,True,False -the ride was forgettable mid,ride_quality,english,neutral,positive,negative,False,False -waited 11 mins on a friday evening which is okay,waiting_time,english,neutral,neutral,negative,True,False -payment via momo finally working this week,payment,english,positive,positive,negative,True,False -driver yangu yali quiet didnt talk and i loved it,driver_behavior,nyanja_cinyanja,positive,negative,negative,False,False -pricing ku chibombo is decent considering distance,pricing,english,positive,positive,negative,True,False +safety wise im a yango advocate honestly,safety,english,positive,positive,positive,True,True +the ride was forgettable mid,ride_quality,english,neutral,negative,negative,False,False +waited 11 mins on a friday evening which is okay,waiting_time,english,neutral,neutral,neutral,True,True +payment via momo finally working this week,payment,english,positive,positive,positive,True,True +driver yangu yali quiet didnt talk and i loved it,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +pricing ku chibombo is decent considering distance,pricing,english,positive,positive,positive,True,True app crash on iphone since last update fix it pls,app_performance,english,negative,negative,negative,True,True -customer care really stepped up this month,customer_support,english,positive,negative,negative,False,False -booking yali smooth pa first try this morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im content with the share trip feature,safety,english,positive,positive,negative,True,False -the ride was a 5/10 average at best,ride_quality,english,neutral,neutral,negative,True,False -waited 35 mins what is this,waiting_time,english,negative,neutral,negative,False,True -payment is hit or miss for me lately,payment,english,negative,neutral,negative,False,True -my driver was the friendliest i wish all were like that,driver_behavior,english,positive,positive,negative,True,False +customer care really stepped up this month,customer_support,english,positive,positive,positive,True,True +booking yali smooth pa first try this morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im content with the share trip feature,safety,english,positive,positive,positive,True,True +the ride was a 5/10 average at best,ride_quality,english,neutral,positive,positive,False,False +waited 35 mins what is this,waiting_time,english,negative,positive,positive,False,False +payment is hit or miss for me lately,payment,english,negative,neutral,neutral,False,False +my driver was the friendliest i wish all were like that,driver_behavior,english,positive,positive,positive,True,True prices are starting to scare me ngati zazonse,pricing,nyanja_cinyanja,negative,negative,negative,True,True app yakwe ya yango ifwaya kuyamba kupanga maintenance,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer care responded with empathy thanks,customer_support,english,positive,positive,negative,True,False +customer care responded with empathy thanks,customer_support,english,positive,positive,positive,True,True booking was successful no delays today,booking,english,positive,negative,negative,False,False -safety isnt the best these days some drivers seem shady,safety,english,negative,positive,negative,False,True -the ride was peaceful and the AC was on point,ride_quality,english,positive,positive,negative,True,False -waited 14 mins on great north road,waiting_time,english,neutral,positive,negative,False,False -payment system needs an audit honestly yango,payment,english,negative,positive,negative,False,True +safety isnt the best these days some drivers seem shady,safety,english,negative,positive,positive,False,False +the ride was peaceful and the AC was on point,ride_quality,english,positive,positive,positive,True,True +waited 14 mins on great north road,waiting_time,english,neutral,positive,positive,False,False +payment system needs an audit honestly yango,payment,english,negative,positive,positive,False,False driver was on his phone constantly the whole ride,driver_behavior,english,negative,negative,negative,True,True -pricing ku town from chelston feels fair,pricing,english,positive,positive,negative,True,False +pricing ku town from chelston feels fair,pricing,english,positive,positive,positive,True,True app yangu ya yango ifwaya kupanga ku ku update naffuko,app_performance,bemba_cibemba,negative,negative,negative,True,True customer support yakwe yango imodzi okha imene imayankha,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed in chamba valley again,booking,english,negative,negative,negative,True,True -safety wise yango drivers are usually careful,safety,english,positive,positive,negative,True,False -the ride was the smoothest ive had in months,ride_quality,english,positive,positive,negative,True,False -waited under 5 mins finally something good today,waiting_time,english,positive,positive,negative,True,False -payment process is improving slowly,payment,english,positive,positive,negative,True,False +safety wise yango drivers are usually careful,safety,english,positive,positive,positive,True,True +the ride was the smoothest ive had in months,ride_quality,english,positive,positive,positive,True,True +waited under 5 mins finally something good today,waiting_time,english,positive,positive,positive,True,True +payment process is improving slowly,payment,english,positive,positive,positive,True,True driver took the long route deliberately suspicious,driver_behavior,english,negative,negative,negative,True,True prices keep going up i swear,pricing,english,negative,negative,negative,True,True app needs a refresh for sure,app_performance,english,negative,negative,negative,True,True -customer support representative was patient and helpful,customer_support,english,positive,positive,negative,True,False -booking went through finally after 2 attempts,booking,english,neutral,positive,negative,False,False -safety wise yango is decent enough for daily use,safety,english,positive,positive,negative,True,False -the ride was fine its just a ride 🤷‍♂️,ride_quality,english,neutral,positive,negative,False,False -waited 7 mins on woodlands extension good time,waiting_time,english,positive,positive,negative,True,False +customer support representative was patient and helpful,customer_support,english,positive,positive,positive,True,True +booking went through finally after 2 attempts,booking,english,neutral,neutral,positive,True,False +safety wise yango is decent enough for daily use,safety,english,positive,positive,positive,True,True +the ride was fine its just a ride 🤷‍♂️,ride_quality,english,neutral,negative,positive,False,False +waited 7 mins on woodlands extension good time,waiting_time,english,positive,positive,positive,True,True payment kept failing had to use cash,payment,english,negative,negative,negative,True,True -driver was a sweet guy bless him for waiting,driver_behavior,english,positive,negative,negative,False,False +driver was a sweet guy bless him for waiting,driver_behavior,english,positive,positive,positive,True,True pricing in matero is unreasonable for a short trip,pricing,english,negative,negative,negative,True,True app yala glitch kufuna ku confirm ride,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer care is the bane of my existence,customer_support,english,negative,positive,negative,False,True -booking is so easy when surge isnt happening,booking,english,positive,positive,negative,True,False -safety wise i felt comfy in the back seat,safety,english,positive,positive,negative,True,False -the ride was just enough comfortable,ride_quality,english,positive,positive,negative,True,False +customer care is the bane of my existence,customer_support,english,negative,positive,positive,False,False +booking is so easy when surge isnt happening,booking,english,positive,negative,positive,False,True +safety wise i felt comfy in the back seat,safety,english,positive,positive,positive,True,True +the ride was just enough comfortable,ride_quality,english,positive,positive,neutral,True,False waited 19 mins in olympia area,waiting_time,english,negative,negative,negative,True,True payment via mtn momo failing again this week,payment,english,negative,negative,negative,True,True driver was on a rush honking like crazy,driver_behavior,english,negative,negative,negative,True,True prices for late night trips are insane,pricing,english,negative,negative,negative,True,True app is doing what it can lets give it credit,app_performance,english,positive,negative,negative,False,False -customer support twitter is the way to go fr,customer_support,english,positive,positive,negative,True,False -booking was hit or miss but eventually worked,booking,english,neutral,neutral,negative,True,False -safety wise im riding yango till they give me a reason not to,safety,english,positive,positive,negative,True,False +customer support twitter is the way to go fr,customer_support,english,positive,negative,negative,False,False +booking was hit or miss but eventually worked,booking,english,neutral,neutral,neutral,True,True +safety wise im riding yango till they give me a reason not to,safety,english,positive,positive,positive,True,True the ride was a sleepy one literally i napped,ride_quality,english,positive,negative,negative,False,False -waited only 6 mins on chinsali road,waiting_time,english,positive,positive,negative,True,False -payment success airtel works for me consistently,payment,english,positive,positive,negative,True,False +waited only 6 mins on chinsali road,waiting_time,english,positive,negative,positive,False,True +payment success airtel works for me consistently,payment,english,positive,positive,positive,True,True driver was rude tonight insulted my luggage really,driver_behavior,english,negative,negative,negative,True,True yango pricing yenu yatampa kuyenda kunyengelela,pricing,nyanja_cinyanja,negative,negative,negative,True,True app yangu yali freezing nakuti i had to reinstall,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer care responded after 3 days unacceptable,customer_support,english,negative,negative,negative,True,True -booking from levy was effortless this morning,booking,english,positive,positive,negative,True,False -safety wise im not too worried tbh,safety,english,positive,negative,negative,False,False -the ride was fine i appreciate the AC,ride_quality,english,positive,positive,negative,True,False -waited 21 mins in mtendere terrible,waiting_time,english,negative,negative,negative,True,True +customer care responded after 3 days unacceptable,customer_support,english,negative,positive,negative,False,True +booking from levy was effortless this morning,booking,english,positive,positive,positive,True,True +safety wise im not too worried tbh,safety,english,positive,positive,positive,True,True +the ride was fine i appreciate the AC,ride_quality,english,positive,positive,positive,True,True +waited 21 mins in mtendere terrible,waiting_time,english,negative,positive,negative,False,True payment process needs more transparency,payment,english,negative,negative,negative,True,True -driver was attentive and helped me with my groceries 🙏,driver_behavior,english,positive,positive,negative,True,False -prices for cha cha cha road area are okay,pricing,english,positive,neutral,negative,False,False +driver was attentive and helped me with my groceries 🙏,driver_behavior,english,positive,positive,positive,True,True +prices for cha cha cha road area are okay,pricing,english,positive,neutral,neutral,False,False app yakwe ya yango ifwaya kupanga release pa new version,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer care yangu yali helpful today nashukila,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu yali helpful today nashukila,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed in chazanga area for 30 min,booking,english,negative,negative,negative,True,True -safety wise the driver was sober and alert appreciated,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a pastor lol gave me a sermon,ride_quality,english,positive,positive,negative,True,False +safety wise the driver was sober and alert appreciated,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a pastor lol gave me a sermon,ride_quality,english,positive,positive,positive,True,True waited 13 mins on bauleni road,waiting_time,english,neutral,negative,negative,False,False -payment finally success via mtn,payment,english,positive,positive,negative,True,False +payment finally success via mtn,payment,english,positive,positive,positive,True,True driver alefuna kuyamba kupanga overcharge me,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices in chunga are usually fair to me,pricing,english,positive,positive,negative,True,False +prices in chunga are usually fair to me,pricing,english,positive,positive,positive,True,True app crashes when i open trip history sigh,app_performance,english,negative,negative,negative,True,True customer care should have offline support channels,customer_support,english,negative,negative,negative,True,True booking flow needs less steps,booking,english,negative,negative,negative,True,True -safety wise yango drivers usually do the basics right,safety,english,positive,positive,negative,True,False -the ride was the best ive had in a while honestly,ride_quality,english,positive,positive,negative,True,False -waited too long i could have walked there faster,waiting_time,english,negative,neutral,negative,False,True -payment success consistently this week which is rare,payment,english,positive,positive,negative,True,False +safety wise yango drivers usually do the basics right,safety,english,positive,positive,positive,True,True +the ride was the best ive had in a while honestly,ride_quality,english,positive,positive,positive,True,True +waited too long i could have walked there faster,waiting_time,english,negative,negative,negative,True,True +payment success consistently this week which is rare,payment,english,positive,positive,neutral,True,False driver was so accommodating waited for me at the supermarket,driver_behavior,english,positive,negative,negative,False,False yango fares to chongwe are ridiculous,pricing,english,negative,negative,negative,True,True app freezes when im about to confirm pickup so frustrating,app_performance,english,negative,negative,negative,True,True -customer support is improving keep it up,customer_support,english,positive,negative,negative,False,False -booking yali instant kuti i felt blessed,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im wary at night honestly,safety,english,negative,positive,negative,False,True -the ride was decent for the route honestly,ride_quality,english,positive,positive,negative,True,False +customer support is improving keep it up,customer_support,english,positive,negative,positive,False,True +booking yali instant kuti i felt blessed,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im wary at night honestly,safety,english,negative,positive,positive,False,False +the ride was decent for the route honestly,ride_quality,english,positive,positive,positive,True,True waited 17 mins on cairo road,waiting_time,english,negative,negative,negative,True,True payment system on yango needs reform,payment,english,negative,negative,negative,True,True driver was rude told me to put my phone away really,driver_behavior,english,negative,negative,negative,True,True -pricing varies wildly between routes,pricing,english,negative,neutral,negative,False,True +pricing varies wildly between routes,pricing,english,negative,positive,negative,False,True app updates are slow yango come on,app_performance,english,negative,negative,negative,True,True -customer care has been awesome lately credit where its due,customer_support,english,positive,positive,negative,True,False -booking was smooth from ngwerere area,booking,english,positive,positive,negative,True,False -safety wise yango wins compared to local taxis,safety,english,positive,positive,negative,True,False +customer care has been awesome lately credit where its due,customer_support,english,positive,positive,positive,True,True +booking was smooth from ngwerere area,booking,english,positive,positive,positive,True,True +safety wise yango wins compared to local taxis,safety,english,positive,positive,positive,True,True the ride was a vibe driver played mampi 🔥,ride_quality,english,positive,positive,negative,True,False -waited 3 mins on heroes stadium road,waiting_time,english,positive,positive,negative,True,False -payment yacitika fast pa first try ulo,payment,nyanja_cinyanja,positive,positive,negative,True,False +waited 3 mins on heroes stadium road,waiting_time,english,positive,positive,positive,True,True +payment yacitika fast pa first try ulo,payment,nyanja_cinyanja,positive,positive,positive,True,True driver alikamba akakana kupita ku makeni after accept,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices in town center are mostly fair,pricing,english,positive,positive,negative,True,False -app is functional but needs polish in UI,app_performance,english,neutral,neutral,negative,True,False +prices in town center are mostly fair,pricing,english,positive,positive,positive,True,True +app is functional but needs polish in UI,app_performance,english,neutral,negative,negative,False,False customer care didnt understand my issue first time,customer_support,english,negative,negative,negative,True,True -booking was the easiest part of using yango today,booking,english,positive,positive,negative,True,False -safety wise i had no concerns driver was great,safety,english,positive,positive,negative,True,False -the ride was okay but driver kept asking personal questions,ride_quality,english,neutral,neutral,negative,True,False -the ride was okay but driver kept asking personal questions,driver_behavior,english,negative,neutral,negative,False,True +booking was the easiest part of using yango today,booking,english,positive,positive,positive,True,True +safety wise i had no concerns driver was great,safety,english,positive,neutral,positive,False,True +the ride was okay but driver kept asking personal questions,ride_quality,english,neutral,neutral,neutral,True,True +the ride was okay but driver kept asking personal questions,driver_behavior,english,negative,neutral,neutral,False,False waited 22 mins on lake road too long,waiting_time,english,negative,negative,negative,True,True -payment process is fine when network behaves,payment,english,positive,neutral,negative,False,False -driver was a young woman so professional shout out 💯,driver_behavior,english,positive,positive,negative,True,False +payment process is fine when network behaves,payment,english,positive,negative,positive,False,True +driver was a young woman so professional shout out 💯,driver_behavior,english,positive,positive,positive,True,True prices fluctuate with rain unfair if you ask me,pricing,english,negative,negative,negative,True,True app crashed mid trip what a joke,app_performance,english,negative,negative,negative,True,True customer support has improved slightly i admit,customer_support,english,positive,positive,negative,True,False booking failed from chawama area for 25 min,booking,english,negative,negative,negative,True,True -safety wise i think yango drivers are mostly responsible,safety,english,positive,positive,negative,True,False +safety wise i think yango drivers are mostly responsible,safety,english,positive,positive,positive,True,True the ride was acceptable nothing to write home about,ride_quality,english,neutral,neutral,negative,True,False -waited 8 mins on independence avenue,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on independence avenue,waiting_time,english,positive,positive,positive,True,True payment yacita work after some delay,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver was talking too much honestly tiring,driver_behavior,english,negative,negative,negative,True,True prices in lusaka are getting hard to justify,pricing,english,negative,negative,negative,True,True app needs a serious update,app_performance,english,negative,negative,negative,True,True -customer care responded slow but helpful,customer_support,english,neutral,positive,negative,False,False -booking yali smooth from chibolya area,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise share trip is essential for night rides,safety,english,positive,positive,negative,True,False -the ride was peaceful i love when drivers are calm,ride_quality,english,positive,positive,negative,True,False -waited 28 mins on great east road wasnt happy,waiting_time,english,negative,negative,negative,True,True -payment via airtel was seamless this morning,payment,english,positive,positive,negative,True,False +customer care responded slow but helpful,customer_support,english,neutral,positive,positive,False,False +booking yali smooth from chibolya area,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise share trip is essential for night rides,safety,english,positive,positive,positive,True,True +the ride was peaceful i love when drivers are calm,ride_quality,english,positive,positive,positive,True,True +waited 28 mins on great east road wasnt happy,waiting_time,english,negative,neutral,positive,False,False +payment via airtel was seamless this morning,payment,english,positive,positive,positive,True,True driver was just doing his job not great not terrible,driver_behavior,english,neutral,negative,negative,False,False prices on holidays are crazy,pricing,english,negative,negative,negative,True,True -app loaded fast for once,app_performance,english,positive,negative,negative,False,False -customer support solved my issue in 5 minutes appreciated,customer_support,english,positive,positive,negative,True,False +app loaded fast for once,app_performance,english,positive,positive,positive,True,True +customer support solved my issue in 5 minutes appreciated,customer_support,english,positive,positive,positive,True,True booking failed despite being in a high availability area,booking,english,negative,negative,negative,True,True -safety wise driver had his license visible and updated,safety,english,positive,positive,negative,True,False -the ride was super relaxing thanks driver,ride_quality,english,positive,positive,negative,True,False -waited 6 mins from kabulonga road,waiting_time,english,positive,positive,negative,True,False -payment system needs upgrade for 2026 honestly,payment,english,negative,negative,negative,True,True -driver was a gentleman thanks for the smooth ride,driver_behavior,english,positive,positive,negative,True,False +safety wise driver had his license visible and updated,safety,english,positive,positive,positive,True,True +the ride was super relaxing thanks driver,ride_quality,english,positive,positive,positive,True,True +waited 6 mins from kabulonga road,waiting_time,english,positive,positive,positive,True,True +payment system needs upgrade for 2026 honestly,payment,english,negative,positive,neutral,False,False +driver was a gentleman thanks for the smooth ride,driver_behavior,english,positive,positive,positive,True,True pricing during late night rides should be capped,pricing,english,negative,negative,negative,True,True app crashes on samsung tab need fixing,app_performance,english,negative,negative,negative,True,True -customer care responded quickly today thanks,customer_support,english,positive,positive,negative,True,False -booking is fine when drivers actually accept,booking,english,neutral,neutral,negative,True,False +customer care responded quickly today thanks,customer_support,english,positive,positive,positive,True,True +booking is fine when drivers actually accept,booking,english,neutral,negative,neutral,False,True safety wise driver had no working seatbelts in back,safety,english,negative,negative,negative,True,True -the ride was a 8/10 enjoyable,ride_quality,english,positive,positive,negative,True,False -waited 4 mins on a sunday morning,waiting_time,english,positive,positive,negative,True,False -payment yacita success pa first try im surprised,payment,nyanja_cinyanja,positive,positive,negative,True,False -driver was a vibe but reckless on the road,driver_behavior,english,negative,positive,negative,False,True +the ride was a 8/10 enjoyable,ride_quality,english,positive,positive,positive,True,True +waited 4 mins on a sunday morning,waiting_time,english,positive,negative,negative,False,False +payment yacita success pa first try im surprised,payment,nyanja_cinyanja,positive,positive,positive,True,True +driver was a vibe but reckless on the road,driver_behavior,english,negative,positive,neutral,False,False prices feel discouraging for daily commuters,pricing,english,negative,negative,negative,True,True app is annoying when it crashes during trip booking,app_performance,english,negative,negative,negative,True,True -customer support handled my case with care,customer_support,english,positive,positive,negative,True,False -booking flow could be improved with one tap option,booking,english,negative,negative,negative,True,True -safety wise no issues so far thank God,safety,english,positive,positive,negative,True,False -the ride was alright the driver was nice atleast,ride_quality,english,positive,positive,negative,True,False -waited under 5 mins again miracle,waiting_time,english,positive,positive,negative,True,False +customer support handled my case with care,customer_support,english,positive,positive,positive,True,True +booking flow could be improved with one tap option,booking,english,negative,positive,positive,False,False +safety wise no issues so far thank God,safety,english,positive,positive,positive,True,True +the ride was alright the driver was nice atleast,ride_quality,english,positive,positive,positive,True,True +waited under 5 mins again miracle,waiting_time,english,positive,positive,positive,True,True payment via momo failed and i had to use cash 🤦‍♂️,payment,english,negative,negative,negative,True,True driver was extremely rude to me will not use again,driver_behavior,english,negative,negative,negative,True,True -prices in chunga area are usually reasonable,pricing,english,positive,positive,negative,True,False +prices in chunga area are usually reasonable,pricing,english,positive,positive,positive,True,True app needs maintenance asap yango,app_performance,english,negative,negative,negative,True,True -customer care has improved sluggishly im not impressed,customer_support,english,negative,negative,negative,True,True -booking yali easy from kalingalinga today,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise driver was overspeeding on great east 😨,safety,english,negative,positive,negative,False,True +customer care has improved sluggishly im not impressed,customer_support,english,negative,positive,positive,False,False +booking yali easy from kalingalinga today,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise driver was overspeeding on great east 😨,safety,english,negative,positive,positive,False,False the ride was meh just a way to get from A to B,ride_quality,english,neutral,negative,negative,False,False -waited 9 mins on cairo road acceptable,waiting_time,english,positive,neutral,negative,False,False -payment via cash is the only reliable backup,payment,english,neutral,positive,negative,False,False -driver was a young guy so polite would ride with him again,driver_behavior,english,positive,positive,negative,True,False -pricing for the route from town to airport is steep,pricing,english,negative,positive,negative,False,True +waited 9 mins on cairo road acceptable,waiting_time,english,positive,negative,negative,False,False +payment via cash is the only reliable backup,payment,english,neutral,positive,positive,False,False +driver was a young guy so polite would ride with him again,driver_behavior,english,positive,positive,positive,True,True +pricing for the route from town to airport is steep,pricing,english,negative,negative,negative,True,True app crashed during checkout and lost my booking,app_performance,english,negative,negative,negative,True,True -customer support agent was professional and resolved my issue,customer_support,english,positive,positive,negative,True,False +customer support agent was professional and resolved my issue,customer_support,english,positive,positive,positive,True,True booking system failed me for the 4th time today,booking,english,negative,negative,negative,True,True -safety wise the driver was alert and respectful,safety,english,positive,positive,negative,True,False -the ride was just okay nothing memorable,ride_quality,english,neutral,neutral,negative,True,False +safety wise the driver was alert and respectful,safety,english,positive,positive,positive,True,True +the ride was just okay nothing memorable,ride_quality,english,neutral,neutral,neutral,True,True waited too long had to cancel and walk,waiting_time,english,negative,negative,negative,True,True -payment yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the whole drive ugh,safety,english,negative,negative,negative,True,True -prices in town are reasonable for short trips,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly,customer_support,english,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student we chatted,ride_quality,english,positive,positive,negative,True,False +prices in town are reasonable for short trips,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly,customer_support,english,negative,positive,neutral,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student we chatted,ride_quality,english,positive,positive,positive,True,True waited 11 mins on tu lumumba road,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me,payment,english,positive,positive,positive,True,True driver wandi alefuna ka tip iyikulu pamene fare yali already paid,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices ku kafue road yala kuyenda crazy lately,pricing,nyanja_cinyanja,negative,negative,negative,True,True app keeps showing GPS error in my area mwe,app_performance,lusaka_slang,negative,negative,negative,True,True customer support sent me to voicemail 4 times,customer_support,english,negative,negative,negative,True,True -booking finally accepted by 6th driver tonight chai,booking,english,negative,negative,negative,True,True -feel safe enough riding yango at night usually,safety,english,positive,positive,negative,True,False -the ride was uneventful which honestly i prefer,ride_quality,english,positive,positive,negative,True,False +booking finally accepted by 6th driver tonight chai,booking,english,negative,positive,positive,False,False +feel safe enough riding yango at night usually,safety,english,positive,positive,positive,True,True +the ride was uneventful which honestly i prefer,ride_quality,english,positive,positive,positive,True,True waited 33 minutes on a saturday what the heck,waiting_time,english,negative,negative,negative,True,True -payment cleared instantly today no drama,payment,english,positive,positive,negative,True,False -driver wandi was a baba bless him made the trip easy,driver_behavior,english,positive,positive,negative,True,False +payment cleared instantly today no drama,payment,english,positive,negative,positive,False,True +driver wandi was a baba bless him made the trip easy,driver_behavior,english,positive,positive,positive,True,True prices for kasama route are sky high,pricing,english,negative,negative,negative,True,True -app finally lets me cancel without penalty good move,app_performance,english,positive,positive,negative,True,False -customer care yangu yali tonight responsive thankful,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +app finally lets me cancel without penalty good move,app_performance,english,positive,negative,negative,False,False +customer care yangu yali tonight responsive thankful,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking is broken in libala south tonight,booking,english,negative,negative,negative,True,True safety scares me sometimes especially in older cars,safety,english,negative,positive,negative,False,True the ride was a struggle car kept stalling at lights,ride_quality,english,negative,negative,negative,True,True -waited 5 mins which is honestly perfect,waiting_time,english,positive,positive,negative,True,False -payment via mtn yacita work this time around,payment,nyanja_cinyanja,positive,positive,negative,True,False -driver had a hands free kit nice touch,driver_behavior,english,positive,positive,negative,True,False -yango fares to ndola from copperbelt are reasonable,pricing,english,positive,positive,negative,True,False +waited 5 mins which is honestly perfect,waiting_time,english,positive,positive,positive,True,True +payment via mtn yacita work this time around,payment,nyanja_cinyanja,positive,positive,positive,True,True +driver had a hands free kit nice touch,driver_behavior,english,positive,positive,positive,True,True +yango fares to ndola from copperbelt are reasonable,pricing,english,positive,positive,positive,True,True app yangu yala dead immediately ndafuna kuti book,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer support sent same template reply 3 times useless,customer_support,english,negative,negative,negative,True,True -booking was instant blessed,booking,english,positive,positive,negative,True,False -safety wise im thankful for the in app sos feature,safety,english,positive,positive,negative,True,False -the ride was decent driver knew the back roads,ride_quality,english,positive,positive,negative,True,False -waited so long it became a meme between me and my friends,waiting_time,english,negative,positive,negative,False,True -payment is hit or miss this week,payment,english,negative,neutral,negative,False,True +booking was instant blessed,booking,english,positive,positive,positive,True,True +safety wise im thankful for the in app sos feature,safety,english,positive,positive,positive,True,True +the ride was decent driver knew the back roads,ride_quality,english,positive,positive,positive,True,True +waited so long it became a meme between me and my friends,waiting_time,english,negative,positive,positive,False,False +payment is hit or miss this week,payment,english,negative,neutral,neutral,False,False driver alikwiya pamene ndinamufunsa about route,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices in kabulonga are surprisingly fair,pricing,english,positive,positive,negative,True,False +prices in kabulonga are surprisingly fair,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always,app_performance,english,negative,negative,negative,True,True -customer service refunded me promptly thanks team,customer_support,english,positive,positive,negative,True,False +customer service refunded me promptly thanks team,customer_support,english,positive,positive,positive,True,True booking from ngwerere area is always laggy,booking,english,negative,negative,negative,True,True -safety wise yango is the safest option in lusaka imo,safety,english,positive,positive,negative,True,False +safety wise yango is the safest option in lusaka imo,safety,english,positive,positive,positive,True,True the ride was meh driver had heavy perfume gave me a headache,ride_quality,english,negative,negative,negative,True,True -waited 12 mins on a wet evening which is fine,waiting_time,english,positive,neutral,negative,False,False +waited 12 mins on a wet evening which is fine,waiting_time,english,positive,negative,neutral,False,False payment delays continue to be a pain point,payment,english,negative,negative,negative,True,True driver tonight wasnt sure where he was going kept asking me,driver_behavior,english,negative,negative,negative,True,True prices in chongwe district keep climbing,pricing,english,negative,negative,negative,True,True app needs to allow multiple stops feature already,app_performance,english,negative,negative,negative,True,True customer support handles complaints with care nowadays,customer_support,english,positive,negative,negative,False,False -booking accepted in 30 seconds amazing,booking,english,positive,positive,negative,True,False -safety wise driver had clean and fresh car appreciated,safety,english,positive,positive,negative,True,False -the ride was eh not the best,ride_quality,english,neutral,neutral,negative,True,False +booking accepted in 30 seconds amazing,booking,english,positive,positive,positive,True,True +safety wise driver had clean and fresh car appreciated,safety,english,positive,positive,positive,True,True +the ride was eh not the best,ride_quality,english,neutral,positive,neutral,False,True waited 27 mins on a thursday eve too long,waiting_time,english,negative,negative,negative,True,True payment success pa airtel mtn yala fail,payment,nyanja_cinyanja,neutral,negative,negative,False,False -my driver was the most chill guy easy ride,driver_behavior,english,positive,positive,negative,True,False -pricing increases without notification is shady honestly,pricing,english,negative,neutral,negative,False,True -app yangu yala work bwino pa ulo,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +my driver was the most chill guy easy ride,driver_behavior,english,positive,positive,positive,True,True +pricing increases without notification is shady honestly,pricing,english,negative,negative,negative,True,True +app yangu yala work bwino pa ulo,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer support yangu has been responsive lately,customer_support,english,positive,negative,negative,False,False booking failed eventually got driver after 6 attempts,booking,english,negative,negative,negative,True,True -safety wise yango is doing the bare minimum honestly,safety,english,neutral,positive,negative,False,False +safety wise yango is doing the bare minimum honestly,safety,english,neutral,positive,positive,False,False the ride was bumpy potholes everywhere not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited under 3 mins lucky day,waiting_time,english,positive,positive,negative,True,False -payment via momo cleared instantly thank you,payment,english,positive,positive,negative,True,False +waited under 3 mins lucky day,waiting_time,english,positive,positive,positive,True,True +payment via momo cleared instantly thank you,payment,english,positive,positive,positive,True,True driver alefuna kuti i wait while he ate his lunch lol,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices kuzungu ya yango should be reviewed downward,pricing,bemba_cibemba,negative,negative,negative,True,True app yali freezing pa GPS pinpoint,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer care twitter team is faster than call center,customer_support,english,positive,positive,negative,True,False -booking is reliable on weekday mornings,booking,english,positive,positive,negative,True,False -safety wise im happy with the rate driver feature,safety,english,positive,positive,negative,True,False +customer care twitter team is faster than call center,customer_support,english,positive,positive,positive,True,True +booking is reliable on weekday mornings,booking,english,positive,positive,positive,True,True +safety wise im happy with the rate driver feature,safety,english,positive,positive,positive,True,True the ride was hella long because traffic was crazy,ride_quality,english,neutral,negative,negative,False,False -waited 7 mins on a hot afternoon,waiting_time,english,positive,positive,negative,True,False +waited 7 mins on a hot afternoon,waiting_time,english,positive,positive,positive,True,True payment system needs to support zazu and zamtel,payment,english,negative,negative,negative,True,True driver was abusive verbally i wont ride again with him,driver_behavior,english,negative,negative,negative,True,True -prices in kalulushi are okay for now,pricing,english,positive,neutral,negative,False,False +prices in kalulushi are okay for now,pricing,english,positive,neutral,neutral,False,False app crashes when i open my receipts ugh,app_performance,english,negative,negative,negative,True,True -customer support refunded my money fast appreciated,customer_support,english,positive,positive,negative,True,False +customer support refunded my money fast appreciated,customer_support,english,positive,positive,positive,True,True booking failed in chibolya 5 attempts later got one,booking,english,negative,negative,negative,True,True safety wise driver had no concept of personal space awkward,safety,english,negative,negative,negative,True,True -the ride was nice the AC was strong i liked it,ride_quality,english,positive,positive,negative,True,False -waited 6 mins from lusaka west fair,waiting_time,english,positive,positive,negative,True,False -payment yangu yacita refund finally after weeks,payment,nyanja_cinyanja,neutral,positive,negative,False,False +the ride was nice the AC was strong i liked it,ride_quality,english,positive,positive,positive,True,True +waited 6 mins from lusaka west fair,waiting_time,english,positive,positive,positive,True,True +payment yangu yacita refund finally after weeks,payment,nyanja_cinyanja,neutral,positive,positive,False,False driver tonight had a baby crying in the car wild,driver_behavior,english,negative,negative,negative,True,True prices kuzungu ya late night rides should be lower not higher,pricing,nyanja_cinyanja,negative,negative,negative,True,True -app yali bwino lelo no crashes,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service yangu yali helpful via whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali instant lelo i love that,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango drivers are mostly trained well,safety,english,positive,positive,negative,True,False -the ride was acceptable for the cost,ride_quality,english,positive,negative,negative,False,False +app yali bwino lelo no crashes,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali helpful via whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali instant lelo i love that,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango drivers are mostly trained well,safety,english,positive,positive,positive,True,True +the ride was acceptable for the cost,ride_quality,english,positive,negative,neutral,False,False waited 19 mins in matero south,waiting_time,english,negative,negative,negative,True,True payment delays are pushing me to switch apps,payment,english,negative,negative,negative,True,True -my driver was so polite would tip if i could,driver_behavior,english,positive,positive,negative,True,False -yango fares ku makeni are reasonable now,pricing,english,positive,positive,negative,True,False +my driver was so polite would tip if i could,driver_behavior,english,positive,positive,positive,True,True +yango fares ku makeni are reasonable now,pricing,english,positive,positive,positive,True,True app is functional just needs more refining,app_performance,english,neutral,negative,negative,False,False customer support yangu was useless really,customer_support,english,negative,negative,negative,True,True -booking went smoothly from chelston this morning,booking,english,positive,positive,negative,True,False -safety wise yango drivers should wear seatbelts always,safety,english,negative,negative,negative,True,True -the ride was a snore in a good way calm and quiet,ride_quality,english,positive,positive,negative,True,False -waited 4 minutes from heroes stadium quick,waiting_time,english,positive,positive,negative,True,False -payment success multiple times this week reliable,payment,english,positive,positive,negative,True,False +booking went smoothly from chelston this morning,booking,english,positive,positive,positive,True,True +safety wise yango drivers should wear seatbelts always,safety,english,negative,negative,positive,True,False +the ride was a snore in a good way calm and quiet,ride_quality,english,positive,positive,positive,True,True +waited 4 minutes from heroes stadium quick,waiting_time,english,positive,positive,positive,True,True +payment success multiple times this week reliable,payment,english,positive,positive,positive,True,True driver was a bit absent minded missed two turns,driver_behavior,english,negative,negative,negative,True,True -pricing for short trips within town is reasonable,pricing,english,positive,positive,negative,True,False +pricing for short trips within town is reasonable,pricing,english,positive,positive,positive,True,True app crashed during a critical moment frustrating,app_performance,english,negative,negative,negative,True,True -customer support listened to my issue patiently good job,customer_support,english,positive,positive,negative,True,False +customer support listened to my issue patiently good job,customer_support,english,positive,positive,positive,True,True booking was an ordeal tonight surge everywhere,booking,english,negative,negative,negative,True,True -safety wise i appreciate the driver verification feature,safety,english,positive,positive,negative,True,False +safety wise i appreciate the driver verification feature,safety,english,positive,positive,positive,True,True the ride was just meh,ride_quality,english,neutral,negative,negative,False,False waited an hour and 20 minutes finally cancelled,waiting_time,english,negative,negative,negative,True,True -payment via airtel was fast and reliable today,payment,english,positive,positive,negative,True,False +payment via airtel was fast and reliable today,payment,english,positive,positive,positive,True,True driver was a vibe we sang together at red lights lol,driver_behavior,english,positive,negative,negative,False,False -prices in kalingalinga area are okay for me,pricing,english,positive,neutral,negative,False,False +prices in kalingalinga area are okay for me,pricing,english,positive,neutral,neutral,False,False app yangu yacita freeze pa booking screen iiyo,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer support yangu yacita resolve issue yandi pakaona,customer_support,bemba_cibemba,positive,negative,negative,False,False -booking from levy park is consistently fast,booking,english,positive,positive,negative,True,False +booking from levy park is consistently fast,booking,english,positive,positive,positive,True,True safety wise i never had any issue with yango drivers,safety,english,positive,negative,negative,False,False -the ride was peaceful and i made it to work on time,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on katima mulilo road,waiting_time,english,positive,neutral,negative,False,False +the ride was peaceful and i made it to work on time,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on katima mulilo road,waiting_time,english,positive,positive,positive,True,True payment failed twice via momo airtel saved me,payment,english,negative,negative,negative,True,True driver was a guy who talked politics non stop ugh,driver_behavior,english,negative,negative,negative,True,True -yangos pricing structure needs to be more transparent,pricing,english,negative,negative,negative,True,True +yangos pricing structure needs to be more transparent,pricing,english,negative,positive,positive,False,False app crashed on launch had to reinstall,app_performance,english,negative,negative,negative,True,True customer support yangu was rude over the phone today,customer_support,english,negative,negative,negative,True,True booking failed at 3am in town center went home in cab,booking,english,negative,negative,negative,True,True safety wise the driver was checking phone too much risky,safety,english,negative,negative,negative,True,True -the ride was okay traffic was the issue not yango,ride_quality,english,neutral,neutral,negative,True,False -waited 13 mins on freedom way,waiting_time,english,neutral,negative,negative,False,False +the ride was okay traffic was the issue not yango,ride_quality,english,neutral,neutral,neutral,True,True +waited 13 mins on freedom way,waiting_time,english,neutral,positive,positive,False,False payment process is too slow we need real time updates,payment,english,negative,negative,negative,True,True -my driver was the kindest auntie i swear,driver_behavior,english,positive,neutral,negative,False,False -prices on yango have stabilized since may improving,pricing,english,positive,negative,negative,False,False -app yangu yala work fine pa version yapya,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu yala respond fast pa twitter,customer_support,nyanja_cinyanja,positive,negative,negative,False,False -booking yali smooth tonight from kabwata kanshi,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for the share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area great,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works thanks,payment,english,positive,positive,negative,True,False +my driver was the kindest auntie i swear,driver_behavior,english,positive,positive,positive,True,True +prices on yango have stabilized since may improving,pricing,english,positive,positive,positive,True,True +app yangu yala work fine pa version yapya,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu yala respond fast pa twitter,customer_support,nyanja_cinyanja,positive,negative,positive,False,True +booking yali smooth tonight from kabwata kanshi,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for the share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area great,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works thanks,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and was on phone,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high,pricing,english,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where its due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with the panic button,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,english,positive,positive,negative,True,False -waited 16 mins on Cha cha cha road,waiting_time,english,negative,negative,negative,True,True +customer support agent was awesome credit where its due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with the panic button,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,english,positive,positive,positive,True,True +waited 16 mins on Cha cha cha road,waiting_time,english,negative,positive,positive,False,False payment yacita fail then success eventually confusing,payment,english,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu road,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a kilometer,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a kilometer,driver_behavior,english,neutral,neutral,neutral,True,True yango fares to airport from cairo road are insane,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu yali useful this time,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu yali useful this time,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True -safety wise the driver was over speeding terribly,safety,english,negative,neutral,negative,False,True -the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,negative,False,False -waited a long time but worth it driver was great,waiting_time,english,negative,positive,negative,False,True -waited a long time but worth it driver was great,driver_behavior,english,positive,positive,negative,True,False +safety wise the driver was over speeding terribly,safety,english,negative,negative,negative,True,True +the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,positive,False,False +waited a long time but worth it driver was great,waiting_time,english,negative,positive,positive,False,False +waited a long time but worth it driver was great,driver_behavior,english,positive,positive,positive,True,True payment via mtn momo failed first then succeeded,payment,english,neutral,negative,negative,False,False driver was a saint dropped me right at the door,driver_behavior,english,positive,negative,negative,False,False -prices for handball court route to town are okay,pricing,english,positive,neutral,negative,False,False +prices for handball court route to town are okay,pricing,english,positive,neutral,neutral,False,False app updates always break something else,app_performance,english,negative,negative,negative,True,True -customer support yangu was beyond helpful today thanks,customer_support,english,positive,positive,negative,True,False -booking yangu yali smooth pamodzi na app,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise driver had hands on wheel always thank God,safety,english,positive,positive,negative,True,False -the ride was fine for the price paid honestly,ride_quality,english,positive,neutral,negative,False,False -waited 5 minutes which is honestly impressive,waiting_time,english,positive,positive,negative,True,False +customer support yangu was beyond helpful today thanks,customer_support,english,positive,positive,positive,True,True +booking yangu yali smooth pamodzi na app,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise driver had hands on wheel always thank God,safety,english,positive,positive,positive,True,True +the ride was fine for the price paid honestly,ride_quality,english,positive,neutral,positive,False,True +waited 5 minutes which is honestly impressive,waiting_time,english,positive,positive,positive,True,True payment via mtn momo failing again why,payment,english,negative,negative,negative,True,True -driver was so professional could be a chauffer,driver_behavior,english,positive,neutral,negative,False,False -yangos pricing competes with bolt and indriver well,pricing,english,positive,positive,negative,True,False +driver was so professional could be a chauffer,driver_behavior,english,positive,neutral,neutral,False,False +yangos pricing competes with bolt and indriver well,pricing,english,positive,positive,positive,True,True app crashed during a 1am ride extremely frustrating,app_performance,english,negative,negative,negative,True,True -customer support yangu yali decent today,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False +customer support yangu yali decent today,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False booking interface is dated needs UI refresh,booking,english,negative,negative,negative,True,True -safety wise yangos driver verification gives me peace,safety,english,positive,positive,negative,True,False -the ride was the most enjoyable ive had this week,ride_quality,english,positive,positive,negative,True,False -waited 8 mins from olympia park reasonable,waiting_time,english,positive,positive,negative,True,False +safety wise yangos driver verification gives me peace,safety,english,positive,positive,positive,True,True +the ride was the most enjoyable ive had this week,ride_quality,english,positive,positive,positive,True,True +waited 8 mins from olympia park reasonable,waiting_time,english,positive,positive,positive,True,True payment system has a refund delay of 5-7 days unacceptable,payment,english,negative,negative,negative,True,True driver alefuna kuti ndimupatse tip after rude behavior haii,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices to chongwe really need a downgrade,pricing,english,negative,negative,negative,True,True app refused to open this morning until restart,app_performance,english,negative,negative,negative,True,True -customer support handled my refund quickly bless them,customer_support,english,positive,positive,negative,True,False -booking was successful at 5am which surprised me,booking,english,positive,positive,negative,True,False -safety wise driver had insurance and id displayed appreciated,safety,english,positive,positive,negative,True,False -the ride was uneventful in a good way,ride_quality,english,positive,positive,negative,True,False +customer support handled my refund quickly bless them,customer_support,english,positive,positive,positive,True,True +booking was successful at 5am which surprised me,booking,english,positive,positive,positive,True,True +safety wise driver had insurance and id displayed appreciated,safety,english,positive,positive,positive,True,True +the ride was uneventful in a good way,ride_quality,english,positive,positive,positive,True,True waited 11 mins on lusaka west road,waiting_time,english,neutral,negative,negative,False,False payment yangu cleared after multiple attempts,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was just doing his job no extra mile,driver_behavior,english,neutral,negative,negative,False,False -prices in town to chamba valley are usually fair,pricing,english,positive,positive,negative,True,False -app needs a serious code refactor honestly,app_performance,english,negative,negative,negative,True,True +prices in town to chamba valley are usually fair,pricing,english,positive,positive,positive,True,True +app needs a serious code refactor honestly,app_performance,english,negative,positive,neutral,False,False customer service yangu yali ku slow today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking from chibolya during peak hour is impossible,booking,english,negative,negative,negative,True,True -safety wise im paranoid about my drivers always,safety,english,negative,positive,negative,False,True -the ride was a true vibe driver played zambian music 🎵,ride_quality,english,positive,positive,negative,True,False -waited 6 mins on a friday eve quick,waiting_time,english,positive,positive,negative,True,False -payment via momo success in one attempt finally,payment,english,positive,positive,negative,True,False -driver wandi was respectful but the trip itself was bumpy,driver_behavior,english,positive,positive,negative,True,False -driver wandi was respectful but the trip itself was bumpy,ride_quality,english,negative,positive,negative,False,True +safety wise im paranoid about my drivers always,safety,english,negative,positive,positive,False,False +the ride was a true vibe driver played zambian music 🎵,ride_quality,english,positive,positive,positive,True,True +waited 6 mins on a friday eve quick,waiting_time,english,positive,positive,positive,True,True +payment via momo success in one attempt finally,payment,english,positive,positive,positive,True,True +driver wandi was respectful but the trip itself was bumpy,driver_behavior,english,positive,positive,positive,True,True +driver wandi was respectful but the trip itself was bumpy,ride_quality,english,negative,positive,positive,False,False prices in town are getting wild yango pliz lower them,pricing,english,negative,negative,negative,True,True -app yali smooth no glitches lelo,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support handled my issue with empathy good job,customer_support,english,positive,positive,negative,True,False +app yali smooth no glitches lelo,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support handled my issue with empathy good job,customer_support,english,positive,positive,positive,True,True booking failed during the surge what else is new,booking,english,negative,negative,negative,True,True -safety wise i recommend yango over other apps,safety,english,positive,positive,negative,True,False -the ride was a 9/10 honestly the driver was a legend,ride_quality,english,positive,positive,negative,True,False +safety wise i recommend yango over other apps,safety,english,positive,positive,positive,True,True +the ride was a 9/10 honestly the driver was a legend,ride_quality,english,positive,positive,positive,True,True waited 14 mins on lake road traffic is the culprit,waiting_time,english,negative,negative,negative,True,True -payment via airtel money was fast and reliable today,payment,english,positive,positive,negative,True,False +payment via airtel money was fast and reliable today,payment,english,positive,positive,positive,True,True driver was on a phone call throughout very rude,driver_behavior,english,negative,negative,negative,True,True yangos prices have gone up significantly lately,pricing,english,negative,negative,negative,True,True app keeps logging me out twice a day annoying,app_performance,english,negative,negative,negative,True,True -customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,positive,False,False booking yacita work na surge yali not too high,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise i give yango 8/10,safety,english,positive,positive,negative,True,False -the ride was peaceful and clean honestly,ride_quality,english,positive,positive,negative,True,False -waited 22 mins in roma area kinda long,waiting_time,english,negative,negative,negative,True,True -payment process needs work but improving slowly,payment,english,neutral,neutral,negative,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,negative,True,False +safety wise i give yango 8/10,safety,english,positive,positive,positive,True,True +the ride was peaceful and clean honestly,ride_quality,english,positive,positive,positive,True,True +waited 22 mins in roma area kinda long,waiting_time,english,negative,positive,positive,False,False +payment process needs work but improving slowly,payment,english,neutral,positive,neutral,False,True +my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,positive,True,True prices in chongwe are unjustified yango,pricing,english,negative,negative,negative,True,True app yangu yala fine pa android lakini iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support yangu yali patient na helpful pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is reliable,booking,english,positive,positive,negative,True,False -safety wise im happy with yangos verification system,safety,english,positive,positive,negative,True,False -the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on long acres,waiting_time,english,positive,positive,negative,True,False +customer support yangu yali patient na helpful pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is reliable,booking,english,positive,positive,positive,True,True +safety wise im happy with yangos verification system,safety,english,positive,positive,positive,True,True +the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on long acres,waiting_time,english,positive,positive,positive,True,True payment yangu yacita fail and i had to pay cash again,payment,nyanja_cinyanja,negative,negative,negative,True,True driver was overspeeding the entire trip i was scared,safety,english,negative,negative,negative,True,True -prices for trips to woodlands are reasonable,pricing,english,positive,positive,negative,True,False -app is okay for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,negative,True,False -booking was easy from independence stadium area,booking,english,positive,positive,negative,True,False -safety wise i prefer yango over bolt,safety,english,positive,positive,negative,True,False +prices for trips to woodlands are reasonable,pricing,english,positive,positive,positive,True,True +app is okay for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,positive,True,True +booking was easy from independence stadium area,booking,english,positive,positive,positive,True,True +safety wise i prefer yango over bolt,safety,english,positive,positive,positive,True,True the ride was meh i should have walked,ride_quality,english,negative,negative,negative,True,True -waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,negative,True,False -payment process is slow but accurate eventually,payment,english,neutral,neutral,negative,True,False +waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,positive,True,True +payment process is slow but accurate eventually,payment,english,neutral,positive,positive,False,False driver tonight was rude bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True yango prices yala kunyanya kunoko nayine ndamuka,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yali ok no crashes for a week,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer support handled my issue with grace appreciated,customer_support,english,positive,positive,negative,True,False -booking is generally smooth not perfect but acceptable,booking,english,positive,positive,negative,True,False -safety wise yango drivers are usually careful with the law,safety,english,positive,positive,negative,True,False -the ride was decent but car needed cleaning honestly,ride_quality,english,neutral,positive,negative,False,False +customer support handled my issue with grace appreciated,customer_support,english,positive,positive,positive,True,True +booking is generally smooth not perfect but acceptable,booking,english,positive,positive,positive,True,True +safety wise yango drivers are usually careful with the law,safety,english,positive,positive,positive,True,True +the ride was decent but car needed cleaning honestly,ride_quality,english,neutral,positive,neutral,False,True waited 18 mins from chibombo road too much,waiting_time,english,negative,negative,negative,True,True -payment success first try love that,payment,english,positive,positive,negative,True,False -driver was professional and respected my time appreciated,driver_behavior,english,positive,positive,negative,True,False -prices for town to lilayi route are reasonable,pricing,english,positive,positive,negative,True,False +payment success first try love that,payment,english,positive,positive,positive,True,True +driver was professional and respected my time appreciated,driver_behavior,english,positive,positive,positive,True,True +prices for town to lilayi route are reasonable,pricing,english,positive,positive,positive,True,True app crashed during peak hours when i needed it most,app_performance,english,negative,negative,negative,True,True -customer support resolved my issue in 10 mins shockingly fast,customer_support,english,positive,positive,negative,True,False +customer support resolved my issue in 10 mins shockingly fast,customer_support,english,positive,positive,positive,True,True booking failed for 30 mins straight in chazanga,booking,english,negative,negative,negative,True,True -safety wise yango is improving year by year,safety,english,positive,positive,negative,True,False -the ride was a vibe driver was a fun guy,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel works for me always reliable,payment,english,positive,positive,negative,True,False +safety wise yango is improving year by year,safety,english,positive,positive,positive,True,True +the ride was a vibe driver was a fun guy,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel works for me always reliable,payment,english,positive,positive,positive,True,True driver was so quiet i thought something was wrong lol,driver_behavior,english,neutral,negative,negative,False,False -prices in town to ngwerere road are okay,pricing,english,positive,neutral,negative,False,False -app loaded faster than usual this morning,app_performance,english,positive,negative,negative,False,False +prices in town to ngwerere road are okay,pricing,english,positive,negative,neutral,False,False +app loaded faster than usual this morning,app_performance,english,positive,positive,negative,True,False customer support yangu yali slow today disappointed,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,negative,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,negative,True,False +booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,positive,True,True +the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,neutral,True,True waited 24 mins on a tuesday morning too long,waiting_time,english,negative,negative,negative,True,True -payment process improving with new updates appreciated,payment,english,positive,positive,negative,True,False +payment process improving with new updates appreciated,payment,english,positive,positive,positive,True,True driver pi try try kufuna kuti i give tip extra haii,driver_behavior,lusaka_slang,negative,negative,negative,True,True pricing pa surge yala kunyanya pa sunday evening,pricing,nyanja_cinyanja,negative,negative,negative,True,True app yangu icrash kabili pa booking yangu eeeh 😩,app_performance,bemba_cibemba,negative,negative,negative,True,True customer care just sent me bot replies again,customer_support,english,negative,negative,negative,True,True -booking yali bwino sana today wow,booking,bemba_cibemba,positive,positive,negative,True,False -i dont feel safe when drivers dont wear seatbelt,safety,english,negative,negative,negative,True,True -ride yangu yali boring honestly long drive,ride_quality,nyanja_cinyanja,neutral,positive,negative,False,False -waited like forever kanshi 50mins 😭,waiting_time,english,negative,negative,negative,True,True -payment yangu yacita work na momo today,payment,nyanja_cinyanja,positive,positive,negative,True,False -driver wandi was the best so respectful,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False -prices to lilayi ifwaya kuba reasonable,pricing,bemba_cibemba,negative,negative,negative,True,True +booking yali bwino sana today wow,booking,bemba_cibemba,positive,positive,positive,True,True +i dont feel safe when drivers dont wear seatbelt,safety,english,negative,positive,negative,False,True +ride yangu yali boring honestly long drive,ride_quality,nyanja_cinyanja,neutral,positive,positive,False,False +waited like forever kanshi 50mins 😭,waiting_time,english,negative,positive,negative,False,True +payment yangu yacita work na momo today,payment,nyanja_cinyanja,positive,positive,positive,True,True +driver wandi was the best so respectful,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True +prices to lilayi ifwaya kuba reasonable,pricing,bemba_cibemba,negative,negative,positive,True,False app updates dont change anything for me,app_performance,english,neutral,negative,negative,False,False -customer support yacita answer in 5 mins surprised,customer_support,nyanja_cinyanja,positive,negative,negative,False,False -booking from manda hill was a struggle this evening,booking,english,negative,positive,negative,False,True +customer support yacita answer in 5 mins surprised,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from manda hill was a struggle this evening,booking,english,negative,positive,positive,False,False safety standards lacking on some yango drivers,safety,english,negative,negative,negative,True,True -the ride was sweet driver was a young mama bless,ride_quality,english,positive,positive,negative,True,False -waited only 3 minutes thats amazing wow,waiting_time,english,positive,positive,negative,True,False -payment again? yangoooo come on now,payment,lusaka_slang,negative,positive,negative,False,True +the ride was sweet driver was a young mama bless,ride_quality,english,positive,positive,positive,True,True +waited only 3 minutes thats amazing wow,waiting_time,english,positive,positive,positive,True,True +payment again? yangoooo come on now,payment,lusaka_slang,negative,positive,positive,False,False driver was on the phone the whole trip wtf,driver_behavior,english,negative,negative,negative,True,True prices in kalingalinga yala kanshi feel right,pricing,nyanja_cinyanja,positive,negative,negative,False,False app yangu yacita freeze when i tried to rate,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service handled my refund in 2 days appreciate it,customer_support,english,positive,positive,negative,True,False +customer service handled my refund in 2 days appreciate it,customer_support,english,positive,positive,positive,True,True booking is the worst part of using yango lately,booking,english,negative,negative,negative,True,True -safety wise its been good no issues knock on wood,safety,english,positive,positive,negative,True,False +safety wise its been good no issues knock on wood,safety,english,positive,positive,positive,True,True the ride was rough cant lie i was sore after,ride_quality,english,negative,negative,negative,True,True -waited 9 mins from kabwata not bad,waiting_time,english,positive,neutral,negative,False,False -payment system yango pliz fix it for real,payment,english,negative,positive,negative,False,True -driver alefika quickly tonight much love,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False -prices for ndola route are okay,pricing,english,positive,neutral,negative,False,False -app yangu yala bwino lelo no crash,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +waited 9 mins from kabwata not bad,waiting_time,english,positive,negative,negative,False,False +payment system yango pliz fix it for real,payment,english,negative,positive,positive,False,False +driver alefika quickly tonight much love,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True +prices for ndola route are okay,pricing,english,positive,neutral,neutral,False,False +app yangu yala bwino lelo no crash,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer care kept me on hold for 30 mins ughh,customer_support,english,negative,negative,negative,True,True booking yacita work no drama tonight,booking,nyanja_cinyanja,positive,positive,negative,True,False safety wise yango drivers should not text and drive,safety,english,negative,negative,negative,True,True the ride was bumpy car was old maybe 90s model fr,ride_quality,english,negative,negative,negative,True,True -waited 12 mins from chibolya area,waiting_time,english,neutral,negative,negative,False,False -payment yangu yacita refund finally after a week,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was so respectful i felt seen 😊,driver_behavior,english,positive,positive,negative,True,False +waited 12 mins from chibolya area,waiting_time,english,neutral,positive,positive,False,False +payment yangu yacita refund finally after a week,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was so respectful i felt seen 😊,driver_behavior,english,positive,positive,positive,True,True yango fares to kafue have come down a bit,pricing,english,positive,negative,negative,False,False -app yangu yala fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer support yangu yali patient appreciated,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +app yangu yala fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer support yangu yali patient appreciated,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed for the 5th time in chunga gosh,booking,english,negative,negative,negative,True,True -safety wise im content with yango currently,safety,english,positive,positive,negative,True,False -the ride was kinda meh nothing exciting,ride_quality,english,neutral,neutral,negative,True,False -waited 28 mins kanshi why mwe yango 😭,waiting_time,lusaka_slang,negative,negative,negative,True,True -payment finally worked thanks the heavens,payment,english,positive,positive,negative,True,False -driver alefika late but anyway alikamba sorry,driver_behavior,nyanja_cinyanja,neutral,neutral,negative,True,False +safety wise im content with yango currently,safety,english,positive,positive,positive,True,True +the ride was kinda meh nothing exciting,ride_quality,english,neutral,positive,positive,False,False +waited 28 mins kanshi why mwe yango 😭,waiting_time,lusaka_slang,negative,positive,positive,False,False +payment finally worked thanks the heavens,payment,english,positive,positive,positive,True,True +driver alefika late but anyway alikamba sorry,driver_behavior,nyanja_cinyanja,neutral,positive,negative,False,False prices need to come down yango bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app yala glitch pamene ndikufuna kupanga book,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu yali super responsive lelo,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango drivers are mostly good honestly,safety,english,positive,positive,negative,True,False -the ride was peaceful i appreciate that honestly,ride_quality,english,positive,positive,negative,True,False -waited 7 mins in independence avenue area,waiting_time,english,positive,positive,negative,True,False +customer service yangu yali super responsive lelo,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango drivers are mostly good honestly,safety,english,positive,positive,positive,True,True +the ride was peaceful i appreciate that honestly,ride_quality,english,positive,positive,positive,True,True +waited 7 mins in independence avenue area,waiting_time,english,positive,positive,positive,True,True payment via mtn momo failed twice gosh,payment,english,negative,negative,negative,True,True -driver yangu was so quiet i felt awkward lol,driver_behavior,nyanja_cinyanja,neutral,negative,negative,False,False -prices for short trips are okay nothing crazy,pricing,english,positive,neutral,negative,False,False +driver yangu was so quiet i felt awkward lol,driver_behavior,nyanja_cinyanja,neutral,positive,neutral,False,True +prices for short trips are okay nothing crazy,pricing,english,positive,negative,neutral,False,False app refused to update what a bother,app_performance,english,negative,negative,negative,True,True -customer care lady was patient and kind appreciate it,customer_support,english,positive,positive,negative,True,False -booking was smooth from town hall area,booking,english,positive,positive,negative,True,False -safety wise i love the in app sos feature,safety,english,positive,positive,negative,True,False +customer care lady was patient and kind appreciate it,customer_support,english,positive,positive,positive,True,True +booking was smooth from town hall area,booking,english,positive,positive,positive,True,True +safety wise i love the in app sos feature,safety,english,positive,positive,positive,True,True the ride was bumpy roads not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 4 mins so quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel yali instant today,payment,nyanja_cinyanja,positive,positive,negative,True,False -driver was a young woman so professional shout out 💯,driver_behavior,english,positive,positive,negative,True,False +waited 4 mins so quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel yali instant today,payment,nyanja_cinyanja,positive,positive,positive,True,True +driver was a young woman so professional shout out 💯,driver_behavior,english,positive,positive,positive,True,True prices ifwaya kupanga downgrade naffuko,pricing,bemba_cibemba,negative,negative,negative,True,True app crashed mid trip frustrating,app_performance,english,negative,negative,negative,True,True -customer support solved my refund quickly,customer_support,english,positive,positive,negative,True,False -booking yacita complete pa first try fye,booking,bemba_cibemba,positive,positive,negative,True,False +customer support solved my refund quickly,customer_support,english,positive,positive,positive,True,True +booking yacita complete pa first try fye,booking,bemba_cibemba,positive,positive,positive,True,True safety wise yango drivers must respect speed limits,safety,english,negative,negative,negative,True,True -the ride was decent for the route,ride_quality,english,positive,positive,negative,True,False -waited 11 mins on freedom way,waiting_time,english,neutral,positive,negative,False,False +the ride was decent for the route,ride_quality,english,positive,positive,positive,True,True +waited 11 mins on freedom way,waiting_time,english,neutral,positive,positive,False,False payment failed and had to use cash 🤬,payment,english,negative,negative,negative,True,True -driver was a vibe we even sang together at red lights,driver_behavior,english,positive,positive,negative,True,False -yango fares from kalulushi to ndola are fair,pricing,english,positive,positive,negative,True,False -app yangu yala stable lately no major issues,app_performance,nyanja_cinyanja,positive,neutral,negative,False,False -customer service was helpful for once,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly,booking,english,negative,positive,negative,False,True +driver was a vibe we even sang together at red lights,driver_behavior,english,positive,negative,negative,False,False +yango fares from kalulushi to ndola are fair,pricing,english,positive,positive,positive,True,True +app yangu yala stable lately no major issues,app_performance,nyanja_cinyanja,positive,negative,negative,False,False +customer service was helpful for once,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka,safety,english,positive,positive,negative,True,False -the ride was rough but i got there safely,ride_quality,english,negative,neutral,negative,False,True -the ride was rough but i got there safely,safety,english,positive,neutral,negative,False,False -waited 6 mins reasonable,waiting_time,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka,safety,english,positive,positive,positive,True,True +the ride was rough but i got there safely,ride_quality,english,negative,neutral,neutral,False,False +the ride was rough but i got there safely,safety,english,positive,positive,neutral,True,False +waited 6 mins reasonable,waiting_time,english,positive,positive,positive,True,True payment process needs work yango,payment,english,negative,negative,negative,True,True -driver tonight was so kind even waited at the bank for me,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth pamene yangu yacita work,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly,safety,english,positive,positive,negative,True,False -the ride was just okay,ride_quality,english,neutral,neutral,negative,True,False +driver tonight was so kind even waited at the bank for me,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth pamene yangu yacita work,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly,safety,english,positive,positive,positive,True,True +the ride was just okay,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system is broken on weekends always,payment,english,negative,negative,negative,True,True -driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,negative,True,False -prices keep rising yango come on now,pricing,english,negative,positive,negative,False,True +driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,positive,True,True +prices keep rising yango come on now,pricing,english,negative,negative,negative,True,True app freezes every time i open the trip history,app_performance,english,negative,negative,negative,True,True -customer care has been okay lately not amazing,customer_support,english,neutral,neutral,negative,True,False -booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango is doing alright with driver vetting,safety,english,positive,positive,negative,True,False -the ride was a 6/10 not bad,ride_quality,english,neutral,neutral,negative,True,False +customer care has been okay lately not amazing,customer_support,english,neutral,neutral,neutral,True,True +booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango is doing alright with driver vetting,safety,english,positive,positive,positive,True,True +the ride was a 6/10 not bad,ride_quality,english,neutral,negative,negative,False,False waited 24 mins on great east road too long,waiting_time,english,negative,negative,negative,True,True -payment via momo yacita success in 2 attempts,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was a young man very respectful,driver_behavior,english,positive,positive,negative,True,False +payment via momo yacita success in 2 attempts,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was a young man very respectful,driver_behavior,english,positive,positive,positive,True,True prices for town to airport need a flat rate,pricing,english,negative,negative,negative,True,True app crashed mid trip frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support yangu was attentive and resolved my issue,customer_support,english,positive,positive,negative,True,False +customer support yangu was attentive and resolved my issue,customer_support,english,positive,positive,positive,True,True booking flow needs less steps honestly,booking,english,negative,negative,negative,True,True -safety wise yango is doing well for me,safety,english,positive,positive,negative,True,False +safety wise yango is doing well for me,safety,english,positive,positive,positive,True,True the ride was wholesome driver was a uni student,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake road good time,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on lake road good time,waiting_time,english,positive,positive,positive,True,True payment yala fail too often pamene ndikufuna kupanga checkout,payment,nyanja_cinyanja,negative,negative,negative,True,True driver wandi alefuna ka tip pa fare yapanga been paid,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in chongwe district are too high yango,pricing,english,negative,negative,negative,True,True -app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service was patient and helpful,customer_support,english,positive,positive,negative,True,False -booking yali instant for once amazing,booking,english,positive,positive,negative,True,False +app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,negative,positive,False,True +customer service was patient and helpful,customer_support,english,positive,positive,positive,True,True +booking yali instant for once amazing,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained,safety,english,negative,negative,negative,True,True -the ride was the most enjoyable this month,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama,payment,english,positive,positive,negative,True,False +the ride was the most enjoyable this month,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama,payment,english,positive,positive,positive,True,True driver was rude tonight bro had attitude,driver_behavior,english,negative,negative,negative,True,True yangos pricing structure needs more transparency,pricing,english,negative,negative,negative,True,True app crashed on launch had to reinstall it,app_performance,english,negative,negative,negative,True,True customer support yangu was rude over phone today,customer_support,english,negative,negative,negative,True,True booking failed at 3am in town went home in a private cab,booking,english,negative,negative,negative,True,True -safety wise the driver was on his phone risky,safety,english,negative,neutral,negative,False,True +safety wise the driver was on his phone risky,safety,english,negative,negative,neutral,True,False the ride was meh traffic was the issue,ride_quality,english,neutral,negative,negative,False,False waited 13 mins on long acres road,waiting_time,english,neutral,negative,negative,False,False payment process is too slow honestly,payment,english,negative,negative,negative,True,True -my driver was the kindest mama i swear,driver_behavior,english,positive,neutral,negative,False,False -prices on yango have stabilized since may improving,pricing,english,positive,negative,negative,False,False -app yangu yala work fine pa version yapya,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu was quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from kabwata tonight kanshi,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro driver,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works thanks team,payment,english,positive,positive,negative,True,False +my driver was the kindest mama i swear,driver_behavior,english,positive,positive,positive,True,True +prices on yango have stabilized since may improving,pricing,english,positive,positive,positive,True,True +app yangu yala work fine pa version yapya,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu was quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from kabwata tonight kanshi,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro driver,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works thanks team,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high,pricing,english,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where its due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,english,positive,positive,negative,True,False -waited 16 mins on Cha cha cha road,waiting_time,english,negative,negative,negative,True,True +customer support agent was awesome credit where its due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his pumpkin seeds 🌻,ride_quality,english,positive,positive,positive,True,True +waited 16 mins on Cha cha cha road,waiting_time,english,negative,positive,positive,False,False payment yacita fail then success eventually confusing,payment,english,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu road,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu yali useful this time,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu yali useful this time,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True -safety wise driver was over speeding terribly,safety,english,negative,neutral,negative,False,True -the ride was just fine nothing exceptional,ride_quality,english,neutral,positive,negative,False,False +safety wise driver was over speeding terribly,safety,english,negative,negative,negative,True,True +the ride was just fine nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True waited 22 mins on lake road too long,waiting_time,english,negative,negative,negative,True,True -payment process is fine when network behaves,payment,english,positive,neutral,negative,False,False -driver was a young woman so professional 💯,driver_behavior,english,positive,positive,negative,True,False +payment process is fine when network behaves,payment,english,positive,negative,positive,False,True +driver was a young woman so professional 💯,driver_behavior,english,positive,positive,positive,True,True prices fluctuate with rain unfair if you ask me,pricing,english,negative,negative,negative,True,True app crashed mid trip what a joke,app_performance,english,negative,negative,negative,True,True customer support has improved slightly i admit,customer_support,english,positive,positive,negative,True,False booking failed from chawama area for 25 min,booking,english,negative,negative,negative,True,True -safety wise yango drivers are mostly responsible,safety,english,positive,positive,negative,True,False +safety wise yango drivers are mostly responsible,safety,english,positive,positive,positive,True,True the ride was acceptable nothing to write home about,ride_quality,english,neutral,neutral,negative,True,False -waited 8 mins on independence avenue,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on independence avenue,waiting_time,english,positive,positive,positive,True,True payment yacita work after some delay,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver was talking too much honestly tiring,driver_behavior,english,negative,negative,negative,True,True prices in lusaka are getting hard to justify,pricing,english,negative,negative,negative,True,True app needs a serious update,app_performance,english,negative,negative,negative,True,True -customer care responded slow but helpful,customer_support,english,neutral,positive,negative,False,False -booking yali smooth from chibolya area,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise share trip is essential for night rides,safety,english,positive,positive,negative,True,False -the ride was peaceful i love when drivers are calm,ride_quality,english,positive,positive,negative,True,False -waited 28 mins on great east road wasnt happy,waiting_time,english,negative,negative,negative,True,True -payment via airtel was seamless this morning,payment,english,positive,positive,negative,True,False +customer care responded slow but helpful,customer_support,english,neutral,positive,positive,False,False +booking yali smooth from chibolya area,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise share trip is essential for night rides,safety,english,positive,positive,positive,True,True +the ride was peaceful i love when drivers are calm,ride_quality,english,positive,positive,positive,True,True +waited 28 mins on great east road wasnt happy,waiting_time,english,negative,neutral,positive,False,False +payment via airtel was seamless this morning,payment,english,positive,positive,positive,True,True driver was just doing his job not great not terrible,driver_behavior,english,neutral,negative,negative,False,False prices on holidays are crazy,pricing,english,negative,negative,negative,True,True -app loaded fast for once,app_performance,english,positive,negative,negative,False,False -customer support solved my issue in 5 minutes appreciated,customer_support,english,positive,positive,negative,True,False +app loaded fast for once,app_performance,english,positive,positive,positive,True,True +customer support solved my issue in 5 minutes appreciated,customer_support,english,positive,positive,positive,True,True booking failed despite being in high availability area,booking,english,negative,negative,negative,True,True -safety wise driver had license visible and updated,safety,english,positive,positive,negative,True,False -the ride was super relaxing thanks driver,ride_quality,english,positive,positive,negative,True,False -waited 6 mins from kabulonga road,waiting_time,english,positive,positive,negative,True,False -payment system needs upgrade for 2026 honestly,payment,english,negative,negative,negative,True,True -driver was a gentleman thanks for the smooth ride,driver_behavior,english,positive,positive,negative,True,False +safety wise driver had license visible and updated,safety,english,positive,positive,positive,True,True +the ride was super relaxing thanks driver,ride_quality,english,positive,positive,positive,True,True +waited 6 mins from kabulonga road,waiting_time,english,positive,positive,positive,True,True +payment system needs upgrade for 2026 honestly,payment,english,negative,positive,neutral,False,False +driver was a gentleman thanks for the smooth ride,driver_behavior,english,positive,positive,positive,True,True pricing during late night rides should be capped,pricing,english,negative,negative,negative,True,True app crashes on samsung tab need fixing,app_performance,english,negative,negative,negative,True,True -customer care responded quickly today thanks,customer_support,english,positive,positive,negative,True,False -booking is fine when drivers actually accept,booking,english,neutral,neutral,negative,True,False +customer care responded quickly today thanks,customer_support,english,positive,positive,positive,True,True +booking is fine when drivers actually accept,booking,english,neutral,negative,neutral,False,True safety wise driver had no working seatbelts in back,safety,english,negative,negative,negative,True,True -the ride was a 8/10 enjoyable,ride_quality,english,positive,positive,negative,True,False -waited 4 mins on a sunday morning,waiting_time,english,positive,positive,negative,True,False -payment yacita success pa first try im surprised,payment,nyanja_cinyanja,positive,positive,negative,True,False -driver was a vibe but reckless on the road,driver_behavior,english,negative,positive,negative,False,True +the ride was a 8/10 enjoyable,ride_quality,english,positive,positive,positive,True,True +waited 4 mins on a sunday morning,waiting_time,english,positive,negative,negative,False,False +payment yacita success pa first try im surprised,payment,nyanja_cinyanja,positive,positive,positive,True,True +driver was a vibe but reckless on the road,driver_behavior,english,negative,positive,neutral,False,False prices feel discouraging for daily commuters,pricing,english,negative,negative,negative,True,True app is annoying when it crashes during trip booking,app_performance,english,negative,negative,negative,True,True -customer support handled my case with care,customer_support,english,positive,positive,negative,True,False -booking flow could be improved with one tap option,booking,english,negative,negative,negative,True,True -safety wise no issues so far thank God,safety,english,positive,positive,negative,True,False -the ride was alright the driver was nice atleast,ride_quality,english,positive,positive,negative,True,False -waited under 5 mins again miracle,waiting_time,english,positive,positive,negative,True,False +customer support handled my case with care,customer_support,english,positive,positive,positive,True,True +booking flow could be improved with one tap option,booking,english,negative,positive,positive,False,False +safety wise no issues so far thank God,safety,english,positive,positive,positive,True,True +the ride was alright the driver was nice atleast,ride_quality,english,positive,positive,positive,True,True +waited under 5 mins again miracle,waiting_time,english,positive,positive,positive,True,True payment via momo failed and i had to use cash 🤦‍♂️,payment,english,negative,negative,negative,True,True driver was extremely rude to me will not use again,driver_behavior,english,negative,negative,negative,True,True -prices in chunga area are usually reasonable,pricing,english,positive,positive,negative,True,False +prices in chunga area are usually reasonable,pricing,english,positive,positive,positive,True,True app needs maintenance asap yango,app_performance,english,negative,negative,negative,True,True -customer care has improved sluggishly im not impressed,customer_support,english,negative,negative,negative,True,True -booking yali easy from kalingalinga today,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise driver was overspeeding on great east 😨,safety,english,negative,positive,negative,False,True +customer care has improved sluggishly im not impressed,customer_support,english,negative,positive,positive,False,False +booking yali easy from kalingalinga today,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise driver was overspeeding on great east 😨,safety,english,negative,positive,positive,False,False the ride was meh just a way to get from A to B,ride_quality,english,neutral,negative,negative,False,False -waited 9 mins on cairo road acceptable,waiting_time,english,positive,neutral,negative,False,False -payment via cash is the only reliable backup,payment,english,neutral,positive,negative,False,False -driver was a young guy so polite would ride with him again,driver_behavior,english,positive,positive,negative,True,False -pricing for the route from town to airport is steep,pricing,english,negative,positive,negative,False,True +waited 9 mins on cairo road acceptable,waiting_time,english,positive,negative,negative,False,False +payment via cash is the only reliable backup,payment,english,neutral,positive,positive,False,False +driver was a young guy so polite would ride with him again,driver_behavior,english,positive,positive,positive,True,True +pricing for the route from town to airport is steep,pricing,english,negative,negative,negative,True,True app crashed during checkout and lost my booking,app_performance,english,negative,negative,negative,True,True -customer support agent was professional and resolved my issue,customer_support,english,positive,positive,negative,True,False +customer support agent was professional and resolved my issue,customer_support,english,positive,positive,positive,True,True booking system failed me for the 4th time today,booking,english,negative,negative,negative,True,True -safety wise the driver was alert and respectful,safety,english,positive,positive,negative,True,False -the ride was just okay nothing memorable,ride_quality,english,neutral,neutral,negative,True,False +safety wise the driver was alert and respectful,safety,english,positive,positive,positive,True,True +the ride was just okay nothing memorable,ride_quality,english,neutral,neutral,neutral,True,True waited too long had to cancel and walk,waiting_time,english,negative,negative,negative,True,True -payment yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the whole drive ugh,safety,english,negative,negative,negative,True,True -prices in town are reasonable for short trips,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly,customer_support,english,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student we chatted,ride_quality,english,positive,positive,negative,True,False +prices in town are reasonable for short trips,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly,customer_support,english,negative,positive,neutral,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student we chatted,ride_quality,english,positive,positive,positive,True,True waited 11 mins on tu lumumba road,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me,payment,english,positive,positive,positive,True,True this driver tonight had me speechless so rude,driver_behavior,english,negative,negative,negative,True,True yango fares went up overnight what is happening,pricing,english,negative,positive,negative,False,True app yangu icrasha pamene ndikufuna kuti book waaa,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer care line iiyo just rings out every time,customer_support,english,negative,negative,negative,True,True booking ku makeni yali rough tonight 4 cancels,booking,nyanja_cinyanja,negative,negative,negative,True,True -safety wise driver knew his lane respected my space,safety,english,positive,positive,negative,True,False -ride yangu yali smooth no honking nice change,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety wise driver knew his lane respected my space,safety,english,positive,positive,positive,True,True +ride yangu yali smooth no honking nice change,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,negative,positive,False,True driver pi try kupanga conversation about religion no thanks,driver_behavior,lusaka_slang,negative,negative,negative,True,True prices ifwaya kupanga downgrade twikambe,pricing,bemba_cibemba,negative,negative,negative,True,True app ya yango ifwaya update ya nshimbi naffuko,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support yacita resolve my issue this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking accepted in 10 seconds wow,booking,english,positive,positive,negative,True,False -safety wise the panic button gives me peace of mind,safety,english,positive,positive,negative,True,False -ride yangu yali enjoyable driver was singing along to gospel,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +customer support yacita resolve my issue this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking accepted in 10 seconds wow,booking,english,positive,positive,positive,True,True +safety wise the panic button gives me peace of mind,safety,english,positive,positive,positive,True,True +ride yangu yali enjoyable driver was singing along to gospel,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 31 mins on sabaa palm road too much waaa,waiting_time,english,negative,negative,negative,True,True payment system kuyala fail wamuntundu wakwe twikambe,payment,bemba_cibemba,negative,negative,negative,True,True driver akakana kupita kunja ya cbd really,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yango prices to lake kariba route arent too bad,pricing,english,positive,negative,negative,False,False app crashed when i opened it had to clear cache,app_performance,english,negative,negative,negative,True,True -customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,negative,False,True +customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,positive,False,False booking failed and i had to use bolt tonight,booking,english,negative,negative,negative,True,True safety wise yango drivers should not be on whatsapp,safety,english,negative,negative,negative,True,True -ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,negative,True,False -waited 10 mins on cha cha cha rd average,waiting_time,english,neutral,neutral,negative,True,False +ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,positive,True,True +waited 10 mins on cha cha cha rd average,waiting_time,english,neutral,negative,positive,False,False payment didnt go through 5 times wamuntundu,payment,bemba_cibemba,negative,negative,negative,True,True -driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,negative,True,False -prices for kabwe trips are reasonable,pricing,english,positive,positive,negative,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support is so so today,customer_support,english,neutral,neutral,negative,True,False -booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,negative,True,False -safety wise i felt mostly fine on the trip,safety,english,positive,positive,negative,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,neutral,negative,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,negative,False,False -payment via momo was instant rare blessing,payment,english,positive,positive,negative,True,False +driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,neutral,True,False +prices for kabwe trips are reasonable,pricing,english,positive,positive,positive,True,True +app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is so so today,customer_support,english,neutral,positive,positive,False,False +booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,positive,True,True +safety wise i felt mostly fine on the trip,safety,english,positive,positive,positive,True,True +the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,positive,positive,True,True +waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,positive,False,False +payment via momo was instant rare blessing,payment,english,positive,positive,positive,True,True driver tonight was a saint refused to take a tip,driver_behavior,english,positive,negative,negative,False,False -yango fares are creeping up be careful folks,pricing,english,negative,positive,negative,False,True +yango fares are creeping up be careful folks,pricing,english,negative,positive,positive,False,False app crashes during navigation imagine,app_performance,english,negative,negative,negative,True,True -customer support is improving over time slowly,customer_support,english,positive,positive,negative,True,False -booking from sunningdale was instant tonight,booking,english,positive,positive,negative,True,False -safety wise driver had clean working seatbelts good,safety,english,positive,positive,negative,True,False -ride was bumpy but driver was apologetic,ride_quality,english,neutral,neutral,negative,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,negative,True,False +customer support is improving over time slowly,customer_support,english,positive,positive,positive,True,True +booking from sunningdale was instant tonight,booking,english,positive,positive,positive,True,True +safety wise driver had clean working seatbelts good,safety,english,positive,positive,positive,True,True +ride was bumpy but driver was apologetic,ride_quality,english,neutral,neutral,neutral,True,True +waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,positive,True,True payment yangu yala fail pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,neutral,negative,False,True -prices for woodlands to town are usually decent,pricing,english,positive,positive,negative,True,False -app needs a new theme its boring asf,app_performance,english,negative,positive,negative,False,True +driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True +prices for woodlands to town are usually decent,pricing,english,positive,positive,positive,True,True +app needs a new theme its boring asf,app_performance,english,negative,negative,negative,True,True customer support yangu yali frustrating tonight,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking flow needs a one tap option already yango,booking,english,negative,negative,negative,True,True -safety wise driver did the bare minimum,safety,english,neutral,positive,negative,False,False -ride was a 7/10 honest review,ride_quality,english,positive,neutral,negative,False,False -waited too long again whats the point waaa,waiting_time,english,negative,neutral,negative,False,True -payment via airtel money works for me always,payment,english,positive,positive,negative,True,False +safety wise driver did the bare minimum,safety,english,neutral,negative,neutral,False,True +ride was a 7/10 honest review,ride_quality,english,positive,positive,positive,True,True +waited too long again whats the point waaa,waiting_time,english,negative,negative,negative,True,True +payment via airtel money works for me always,payment,english,positive,positive,positive,True,True driver was rude i wanted to complain but had no energy,driver_behavior,english,negative,negative,negative,True,True -prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,negative,False,True -app yangu yali stable lelo no issues,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from sandys creations area was instant,booking,english,positive,positive,negative,True,False -safety wise yango wins for me in lusaka any day,safety,english,positive,positive,negative,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,negative,False,True +prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,positive,False,False +app yangu yali stable lelo no issues,app_performance,nyanja_cinyanja,positive,positive,neutral,True,False +customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from sandys creations area was instant,booking,english,positive,positive,positive,True,True +safety wise yango wins for me in lusaka any day,safety,english,positive,positive,positive,True,True +ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,positive,False,False payment process needs a serious overhaul yango,payment,english,negative,negative,negative,True,True -driver was respectful and kept his eyes on the road appreciated,driver_behavior,english,positive,positive,negative,True,False +driver was respectful and kept his eyes on the road appreciated,driver_behavior,english,positive,positive,positive,True,True yangos fares in lusaka are getting too high,pricing,english,negative,negative,negative,True,True -app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer care lady was so kind today made my day,customer_support,english,positive,positive,negative,True,False +app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer care lady was so kind today made my day,customer_support,english,positive,positive,positive,True,True booking failed at peak hour from cha cha cha rd,booking,english,negative,negative,negative,True,True -safety wise yango drivers need more training honestly,safety,english,negative,positive,negative,False,True -the ride was meh nothing memorable to share,ride_quality,english,neutral,neutral,negative,True,False -waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,negative,True,False -payment via momo finally worked thanks,payment,english,positive,positive,negative,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,negative,True,False +safety wise yango drivers need more training honestly,safety,english,negative,positive,positive,False,False +the ride was meh nothing memorable to share,ride_quality,english,neutral,positive,positive,False,False +waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,positive,True,True +payment via momo finally worked thanks,payment,english,positive,positive,positive,True,True +driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,positive,True,True yango prices for chongwe should be lowered,pricing,english,negative,negative,negative,True,True app crashed on me twice during booking annoying,app_performance,english,negative,negative,negative,True,True -customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False -safety wise yangos verification is appreciated,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,negative,True,True +customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True +safety wise yangos verification is appreciated,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on lake rd good time,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,neutral,True,False driver was a vibe we even chatted about politics weird,driver_behavior,english,neutral,negative,negative,False,False -prices in town to lilayi are reasonable,pricing,english,positive,positive,negative,True,False +prices in town to lilayi are reasonable,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always,app_performance,english,negative,negative,negative,True,True -customer service was helpful for once thanks team,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly tonight,booking,english,negative,positive,negative,False,True +customer service was helpful for once thanks team,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly tonight,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today rare,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today rare,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger awful,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka,safety,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka,safety,english,positive,positive,positive,True,True the ride was rough roads were potholed not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 6 mins reasonable for a tuesday,waiting_time,english,positive,positive,negative,True,False -payment process needs work yango come on,payment,english,negative,positive,negative,False,True -driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly,safety,english,positive,positive,negative,True,False -the ride was just okay i guess,ride_quality,english,neutral,neutral,negative,True,False +waited 6 mins reasonable for a tuesday,waiting_time,english,positive,positive,positive,True,True +payment process needs work yango come on,payment,english,negative,negative,negative,True,True +driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly,safety,english,positive,positive,positive,True,True +the ride was just okay i guess,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system is broken on weekends always,payment,english,negative,negative,negative,True,True -driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,negative,True,False -prices keep rising yango come on now bafwesha,pricing,english,negative,positive,negative,False,True +driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,positive,True,True +prices keep rising yango come on now bafwesha,pricing,english,negative,positive,positive,False,False app freezes every time i open trip history,app_performance,english,negative,negative,negative,True,True -customer care has been okay lately not amazing,customer_support,english,neutral,neutral,negative,True,False -booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango is doing alright with vetting,safety,english,positive,positive,negative,True,False -the ride was a 6/10 not bad,ride_quality,english,neutral,neutral,negative,True,False +customer care has been okay lately not amazing,customer_support,english,neutral,neutral,neutral,True,True +booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango is doing alright with vetting,safety,english,positive,positive,positive,True,True +the ride was a 6/10 not bad,ride_quality,english,neutral,negative,negative,False,False waited 24 mins on great east rd too long,waiting_time,english,negative,negative,negative,True,True -payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,negative,True,False +payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,positive,True,True prices for town to airport need a flat rate seriously,pricing,english,negative,negative,negative,True,True app crashed mid trip again frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,negative,True,False +customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,positive,True,True booking flow needs less steps honestly tedious,booking,english,negative,negative,negative,True,True -safety wise yango is doing well for me,safety,english,positive,positive,negative,True,False +safety wise yango is doing well for me,safety,english,positive,positive,positive,True,True the ride was wholesome driver was a uni student,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,positive,True,True payment yala fail too often pamene ndikufuna kucheckout,payment,nyanja_cinyanja,negative,negative,negative,True,True driver wandi alefuna ka tip pa fare yapanga paid,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in chongwe district are too high yango,pricing,english,negative,negative,negative,True,True -app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service was patient and helpful tonight,customer_support,english,positive,positive,negative,True,False -booking yali instant for once amazing,booking,english,positive,positive,negative,True,False +app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,negative,positive,False,True +customer service was patient and helpful tonight,customer_support,english,positive,positive,positive,True,True +booking yali instant for once amazing,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama,payment,english,positive,positive,negative,True,False +the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama,payment,english,positive,positive,positive,True,True driver was rude tonight bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True -yangos pricing structure needs more transparency please,pricing,english,negative,negative,negative,True,True +yangos pricing structure needs more transparency please,pricing,english,negative,positive,positive,False,False app crashed on launch had to reinstall it ugh,app_performance,english,negative,negative,negative,True,True customer support yangu was rude over phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed at 3am in town went home in private cab,booking,english,negative,negative,negative,True,True safety wise the driver was on his phone risky drive,safety,english,negative,negative,negative,True,True the ride was meh traffic was the issue not yango,ride_quality,english,neutral,negative,negative,False,False -waited 13 mins on long acres rd,waiting_time,english,neutral,negative,negative,False,False +waited 13 mins on long acres rd,waiting_time,english,neutral,negative,positive,False,False payment process is too slow we need real time refunds,payment,english,negative,negative,negative,True,True -my driver was the kindest mama bless her,driver_behavior,english,positive,positive,negative,True,False -prices on yango have stabilized since may im happy,pricing,english,positive,negative,negative,False,False -app yangu yala work fine pa version yapya bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu was quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from kabwata tonight kanshi,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works thanks team yango,payment,english,positive,positive,negative,True,False +my driver was the kindest mama bless her,driver_behavior,english,positive,positive,positive,True,True +prices on yango have stabilized since may im happy,pricing,english,positive,positive,positive,True,True +app yangu yala work fine pa version yapya bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu was quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from kabwata tonight kanshi,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works thanks team yango,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high yango,pricing,english,negative,negative,negative,True,True app needs offline mode for rural areas,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared pumpkin seeds 🌻,ride_quality,english,positive,positive,negative,True,False -waited 16 mins on cha cha cha rd,waiting_time,english,negative,negative,negative,True,True +customer support agent was awesome credit where due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared pumpkin seeds 🌻,ride_quality,english,positive,positive,positive,True,True +waited 16 mins on cha cha cha rd,waiting_time,english,negative,negative,positive,True,False payment yacita fail then success eventually confusing,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days fair,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days fair,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track the route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier honestly,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier honestly,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu rd,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu was useful this time,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu was useful this time,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True -safety wise driver was over speeding terribly,safety,english,negative,neutral,negative,False,True -the ride was just fine nothing exceptional,ride_quality,english,neutral,positive,negative,False,False -waited a long time but worth it driver was great,waiting_time,english,negative,positive,negative,False,True -waited a long time but worth it driver was great,driver_behavior,english,positive,positive,negative,True,False +safety wise driver was over speeding terribly,safety,english,negative,negative,negative,True,True +the ride was just fine nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True +waited a long time but worth it driver was great,waiting_time,english,negative,positive,positive,False,False +waited a long time but worth it driver was great,driver_behavior,english,positive,positive,positive,True,True payment via mtn momo failed first then succeeded,payment,english,neutral,negative,negative,False,False driver was a saint dropped me right at the door,driver_behavior,english,positive,negative,negative,False,False -prices for handball court route to town are okay,pricing,english,positive,neutral,negative,False,False +prices for handball court route to town are okay,pricing,english,positive,neutral,neutral,False,False app updates always break something else lol,app_performance,english,negative,negative,negative,True,True -customer support yangu was beyond helpful today thanks,customer_support,english,positive,positive,negative,True,False -booking yangu yali smooth pamodzi na app,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise driver had hands on wheel always thank God,safety,english,positive,positive,negative,True,False -the ride was fine for the price paid honestly,ride_quality,english,positive,neutral,negative,False,False -waited 5 minutes which is honestly impressive,waiting_time,english,positive,positive,negative,True,False +customer support yangu was beyond helpful today thanks,customer_support,english,positive,positive,positive,True,True +booking yangu yali smooth pamodzi na app,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise driver had hands on wheel always thank God,safety,english,positive,positive,positive,True,True +the ride was fine for the price paid honestly,ride_quality,english,positive,neutral,positive,False,True +waited 5 minutes which is honestly impressive,waiting_time,english,positive,positive,positive,True,True payment via mtn momo failing again why now,payment,english,negative,negative,negative,True,True -driver was so professional could be a chauffer fr,driver_behavior,english,positive,neutral,negative,False,False -yangos pricing competes with bolt and indriver well,pricing,english,positive,positive,negative,True,False +driver was so professional could be a chauffer fr,driver_behavior,english,positive,positive,neutral,True,False +yangos pricing competes with bolt and indriver well,pricing,english,positive,positive,positive,True,True app crashed during a 1am ride extremely frustrating,app_performance,english,negative,negative,negative,True,True -customer support yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False +customer support yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False booking interface is dated needs UI refresh badly,booking,english,negative,negative,negative,True,True -safety wise yangos driver verification gives me peace,safety,english,positive,positive,negative,True,False -the ride was the most enjoyable this week,ride_quality,english,positive,positive,negative,True,False -waited 8 mins from olympia park reasonable,waiting_time,english,positive,positive,negative,True,False +safety wise yangos driver verification gives me peace,safety,english,positive,positive,positive,True,True +the ride was the most enjoyable this week,ride_quality,english,positive,positive,positive,True,True +waited 8 mins from olympia park reasonable,waiting_time,english,positive,positive,positive,True,True payment system has a refund delay of 5-7 days unacceptable,payment,english,negative,negative,negative,True,True driver alefuna kuti ndimupatse tip after rude behavior haii,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices to chongwe really need a downgrade,pricing,english,negative,negative,negative,True,True app refused to open this morning until restart,app_performance,english,negative,negative,negative,True,True -customer support handled my refund quickly bless them,customer_support,english,positive,positive,negative,True,False -booking was successful at 5am which surprised me,booking,english,positive,positive,negative,True,False -safety wise driver had insurance and id displayed appreciated,safety,english,positive,positive,negative,True,False -the ride was uneventful in a good way,ride_quality,english,positive,positive,negative,True,False -waited 11 mins on lusaka west rd,waiting_time,english,neutral,neutral,negative,True,False +customer support handled my refund quickly bless them,customer_support,english,positive,positive,positive,True,True +booking was successful at 5am which surprised me,booking,english,positive,positive,positive,True,True +safety wise driver had insurance and id displayed appreciated,safety,english,positive,positive,positive,True,True +the ride was uneventful in a good way,ride_quality,english,positive,positive,positive,True,True +waited 11 mins on lusaka west rd,waiting_time,english,neutral,positive,positive,False,False payment yangu cleared after multiple attempts,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was just doing his job no extra mile,driver_behavior,english,neutral,negative,negative,False,False -prices in town to chamba valley are usually fair,pricing,english,positive,positive,negative,True,False -app needs a serious code refactor honestly,app_performance,english,negative,negative,negative,True,True +prices in town to chamba valley are usually fair,pricing,english,positive,positive,positive,True,True +app needs a serious code refactor honestly,app_performance,english,negative,positive,neutral,False,False customer service yangu yali ku slow today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking from chibolya during peak hour is impossible,booking,english,negative,negative,negative,True,True -safety wise im paranoid about my drivers always,safety,english,negative,positive,negative,False,True -the ride was a true vibe driver played zambian music 🎵,ride_quality,english,positive,positive,negative,True,False -waited 6 mins on a friday eve quick,waiting_time,english,positive,positive,negative,True,False -payment via momo success in one attempt finally,payment,english,positive,positive,negative,True,False -driver wandi was respectful but the trip itself was bumpy,driver_behavior,english,positive,positive,negative,True,False -driver wandi was respectful but the trip itself was bumpy,ride_quality,english,negative,positive,negative,False,True +safety wise im paranoid about my drivers always,safety,english,negative,positive,positive,False,False +the ride was a true vibe driver played zambian music 🎵,ride_quality,english,positive,positive,positive,True,True +waited 6 mins on a friday eve quick,waiting_time,english,positive,positive,positive,True,True +payment via momo success in one attempt finally,payment,english,positive,positive,positive,True,True +driver wandi was respectful but the trip itself was bumpy,driver_behavior,english,positive,positive,positive,True,True +driver wandi was respectful but the trip itself was bumpy,ride_quality,english,negative,positive,positive,False,False prices in town are getting wild yango please lower them,pricing,english,negative,negative,negative,True,True -app yali smooth no glitches lelo today,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support handled my issue with empathy good job,customer_support,english,positive,positive,negative,True,False +app yali smooth no glitches lelo today,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support handled my issue with empathy good job,customer_support,english,positive,positive,positive,True,True booking failed during the surge what else is new,booking,english,negative,negative,negative,True,True -safety wise i recommend yango over other apps,safety,english,positive,positive,negative,True,False -the ride was a 9/10 honestly the driver was a legend,ride_quality,english,positive,positive,negative,True,False +safety wise i recommend yango over other apps,safety,english,positive,positive,positive,True,True +the ride was a 9/10 honestly the driver was a legend,ride_quality,english,positive,positive,positive,True,True waited 14 mins on lake rd traffic is the culprit,waiting_time,english,negative,negative,negative,True,True -payment via airtel money was fast and reliable today,payment,english,positive,positive,negative,True,False +payment via airtel money was fast and reliable today,payment,english,positive,positive,positive,True,True driver was on a phone call throughout very rude,driver_behavior,english,negative,negative,negative,True,True yangos prices have gone up significantly lately,pricing,english,negative,negative,negative,True,True app keeps logging me out twice a day annoying,app_performance,english,negative,negative,negative,True,True -customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,positive,False,False booking yacita work na surge yali not too high,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise i give yango 8/10,safety,english,positive,positive,negative,True,False -the ride was peaceful and clean honestly,ride_quality,english,positive,positive,negative,True,False -waited 22 mins in roma area kinda long,waiting_time,english,negative,negative,negative,True,True -payment process needs work but improving slowly,payment,english,neutral,neutral,negative,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,negative,True,False +safety wise i give yango 8/10,safety,english,positive,positive,positive,True,True +the ride was peaceful and clean honestly,ride_quality,english,positive,positive,positive,True,True +waited 22 mins in roma area kinda long,waiting_time,english,negative,positive,positive,False,False +payment process needs work but improving slowly,payment,english,neutral,positive,neutral,False,True +my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,positive,True,True prices in chongwe are unjustified yango,pricing,english,negative,negative,negative,True,True -app yangu yala fine pa android iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support yangu yali patient na helpful,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is reliable always,booking,english,positive,positive,negative,True,False -safety wise im happy with yangos verification system,safety,english,positive,positive,negative,True,False -the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on long acres rd,waiting_time,english,positive,positive,negative,True,False +app yangu yala fine pa android iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support yangu yali patient na helpful,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is reliable always,booking,english,positive,positive,positive,True,True +safety wise im happy with yangos verification system,safety,english,positive,positive,positive,True,True +the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on long acres rd,waiting_time,english,positive,positive,positive,True,True payment yangu yacita fail and had to pay cash again,payment,nyanja_cinyanja,negative,negative,negative,True,True driver was overspeeding the entire trip i was scared,safety,english,negative,negative,negative,True,True -prices for trips to woodlands are reasonable,pricing,english,positive,positive,negative,True,False -app is okay for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,negative,True,False -booking was easy from independence stadium area,booking,english,positive,positive,negative,True,False -safety wise i prefer yango over bolt honestly,safety,english,positive,positive,negative,True,False +prices for trips to woodlands are reasonable,pricing,english,positive,positive,positive,True,True +app is okay for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,positive,True,True +booking was easy from independence stadium area,booking,english,positive,positive,positive,True,True +safety wise i prefer yango over bolt honestly,safety,english,positive,positive,positive,True,True the ride was meh i should have walked,ride_quality,english,negative,negative,negative,True,True -waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,negative,True,False -payment process is slow but accurate eventually,payment,english,neutral,neutral,negative,True,False +waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,positive,True,True +payment process is slow but accurate eventually,payment,english,neutral,positive,positive,False,False driver tonight was rude bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True yango prices yala kunyanya kunoko nayine ndamuka,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yali ok no crashes for a week,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer support handled my issue with grace appreciated,customer_support,english,positive,positive,negative,True,False -booking is generally smooth not perfect but acceptable,booking,english,positive,positive,negative,True,False -safety wise yango drivers are usually careful with the law,safety,english,positive,positive,negative,True,False -the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,negative,False,True +customer support handled my issue with grace appreciated,customer_support,english,positive,positive,positive,True,True +booking is generally smooth not perfect but acceptable,booking,english,positive,positive,positive,True,True +safety wise yango drivers are usually careful with the law,safety,english,positive,positive,positive,True,True +the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,neutral,False,False waited 18 mins from chibombo rd too much,waiting_time,english,negative,negative,negative,True,True -payment success first try love that,payment,english,positive,positive,negative,True,False -driver was professional respected my time appreciated,driver_behavior,english,positive,positive,negative,True,False -prices for town to lilayi route are reasonable,pricing,english,positive,positive,negative,True,False +payment success first try love that,payment,english,positive,positive,positive,True,True +driver was professional respected my time appreciated,driver_behavior,english,positive,positive,positive,True,True +prices for town to lilayi route are reasonable,pricing,english,positive,positive,positive,True,True app crashed during peak hours when i needed it most,app_performance,english,negative,negative,negative,True,True -customer support resolved my issue in 10 mins fast,customer_support,english,positive,positive,negative,True,False +customer support resolved my issue in 10 mins fast,customer_support,english,positive,positive,positive,True,True booking failed for 30 mins straight in chazanga,booking,english,negative,negative,negative,True,True -safety wise yango is improving year by year imo,safety,english,positive,positive,negative,True,False -ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel works for me always reliable touch wood,payment,english,positive,positive,negative,True,False +safety wise yango is improving year by year imo,safety,english,positive,positive,positive,True,True +ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel works for me always reliable touch wood,payment,english,positive,positive,positive,True,True driver was so quiet i thought something was wrong lol,driver_behavior,english,neutral,negative,negative,False,False -prices in town to ngwerere road are okay tbh,pricing,english,positive,neutral,negative,False,False -app loaded faster than usual this morning surprised,app_performance,english,positive,positive,negative,True,False +prices in town to ngwerere road are okay tbh,pricing,english,positive,negative,neutral,False,False +app loaded faster than usual this morning surprised,app_performance,english,positive,positive,positive,True,True customer support yangu was slow today disappointed,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,negative,True,False -ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,negative,True,False +booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,positive,True,True +ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,neutral,True,True waited 24 mins on a tuesday morning too long,waiting_time,english,negative,negative,negative,True,True -payment process improving with new updates appreciated,payment,english,positive,positive,negative,True,False +payment process improving with new updates appreciated,payment,english,positive,positive,positive,True,True driver alikwiya pamene ndinakana kupatsa rating ya 5,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices ya yango ifwaya kupanga downgrade naffuko bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yala glitch when GPS pin is off,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service through dm was actually responsive,customer_support,english,positive,positive,negative,True,False -booking yali bwino lelo no surge,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise driver was on weed i could smell it,safety,english,negative,neutral,negative,False,True -the ride was actually nice for a change,ride_quality,english,positive,positive,negative,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,neutral,negative,False,False +booking yali bwino lelo no surge,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise driver was on weed i could smell it,safety,english,negative,positive,neutral,False,False +the ride was actually nice for a change,ride_quality,english,positive,positive,positive,True,True +waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True payment ya momo yacita fail then airtel works,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices for matero to town should be revised,pricing,english,negative,negative,negative,True,True app updates are slow yango please move faster,app_performance,english,negative,negative,negative,True,True -customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed and i missed my doctors appointment,booking,english,negative,negative,negative,True,True -safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,negative,True,False -waited 32 mins on lake rd honestly never again,waiting_time,english,negative,negative,negative,True,True +safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,positive,True,True +waited 32 mins on lake rd honestly never again,waiting_time,english,negative,positive,negative,False,True payment process is sometimes too slow especially refunds,payment,english,negative,negative,negative,True,True driver was rude but at least he was on time,driver_behavior,english,negative,negative,negative,True,True driver was rude but at least he was on time,waiting_time,english,positive,negative,negative,False,False -prices for chunga to garden city are reasonable,pricing,english,positive,positive,negative,True,False -app yala work fine no problems lately,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +prices for chunga to garden city are reasonable,pricing,english,positive,positive,positive,True,True +app yala work fine no problems lately,app_performance,nyanja_cinyanja,positive,negative,positive,False,True customer service yangu yali rude on the phone,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed multiple times in chunga area today,booking,english,negative,negative,negative,True,True -safety wise i felt safe enough thank God,safety,english,positive,positive,negative,True,False -ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,neutral,negative,False,False -payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,negative,True,False +safety wise i felt safe enough thank God,safety,english,positive,positive,positive,True,True +ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,positive,negative,True,False +payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,positive,True,True prices yala kunyanya pa friday eve mwe,pricing,nyanja_cinyanja,negative,negative,negative,True,True app crashed when i tried to view receipts smh,app_performance,english,negative,negative,negative,True,True -customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from leopards hill,booking,english,positive,positive,negative,True,False -safety wise yango is the way to go in lusaka,safety,english,positive,positive,negative,True,False -the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,negative,True,False +customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from leopards hill,booking,english,positive,positive,positive,True,True +safety wise yango is the way to go in lusaka,safety,english,positive,positive,positive,True,True +the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,positive,True,True waited 27 mins in town center on a sunday too long,waiting_time,english,negative,negative,negative,True,True -payment via momo finally success after weeks of issues,payment,english,positive,positive,negative,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +payment via momo finally success after weeks of issues,payment,english,positive,positive,positive,True,True +driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices in chongwe area are too high in my opinion,pricing,english,negative,negative,negative,True,True app is becoming unstable with each new update,app_performance,english,negative,negative,negative,True,True -customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga was easy thank God,booking,english,positive,positive,negative,True,False -safety wise driver was alert and respectful tonight,safety,english,positive,positive,negative,True,False +customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga was easy thank God,booking,english,positive,positive,positive,True,True +safety wise driver was alert and respectful tonight,safety,english,positive,positive,positive,True,True the ride was bumpy roads were terrible not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama,payment,english,positive,positive,negative,True,False +waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama,payment,english,positive,positive,positive,True,True driver was on phone tonight worried me a bit,driver_behavior,english,negative,negative,negative,True,True -prices for trips to ndola are reasonable now,pricing,english,positive,positive,negative,True,False -app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,neutral,negative,False,True -customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from town hall was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise yangos in app features are commendable,safety,english,positive,positive,negative,True,False -the ride was meh nothing exciting just a ride,ride_quality,english,neutral,neutral,negative,True,False -waited 25 mins on great east rd terrible,waiting_time,english,negative,negative,negative,True,True +prices for trips to ndola are reasonable now,pricing,english,positive,positive,positive,True,True +app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,negative,negative,True,True +customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from town hall was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise yangos in app features are commendable,safety,english,positive,positive,positive,True,True +the ride was meh nothing exciting just a ride,ride_quality,english,neutral,positive,positive,False,False +waited 25 mins on great east rd terrible,waiting_time,english,negative,positive,negative,False,True payment failed eventually worked annoying experience,payment,english,negative,negative,negative,True,True -driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,negative,True,False -yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,negative,True,False +driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,positive,True,True +yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,positive,True,True app crashed at the worst possible time during checkout,app_performance,english,negative,negative,negative,True,True customer support yangu yali rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed in libala for over 30 mins,booking,english,negative,negative,negative,True,True -safety wise share trip feature is essential at night,safety,english,positive,positive,negative,True,False -the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,negative,True,False -payment success first try thanks the heavens,payment,english,positive,positive,negative,True,False +safety wise share trip feature is essential at night,safety,english,positive,positive,positive,True,True +the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,neutral,True,False +waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,positive,True,True +payment success first try thanks the heavens,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True prices fluctuating wildly between routes confusing,pricing,english,negative,negative,negative,True,True -app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking was easy from heroes stadium tonight,booking,english,positive,positive,negative,True,False +app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking was easy from heroes stadium tonight,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,negative,True,False -waited 13 mins on freedom way acceptable,waiting_time,english,neutral,negative,negative,False,False +the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,positive,True,True +waited 13 mins on freedom way acceptable,waiting_time,english,neutral,positive,positive,False,False payment process is too slow we need real time refunds,payment,english,negative,negative,negative,True,True -my driver was a young woman so professional,driver_behavior,english,positive,positive,negative,True,False -prices for town to mtendere route are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,negative,True,False +my driver was a young woman so professional,driver_behavior,english,positive,positive,positive,True,True +prices for town to mtendere route are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone the whole ride,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high yango bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button feature,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,negative,True,False +customer support agent was awesome credit where due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button feature,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,positive,True,True waited 16 mins on cha cha cha rd too long,waiting_time,english,negative,negative,negative,True,True payment yacita fail then success eventually confusing,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days fair,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days fair,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track the route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu rd too long,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane currently,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True safety wise driver was over speeding terribly scary,safety,english,negative,negative,negative,True,True -the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,negative,False,False -waited 20 mins in olympia area kinda long,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 6 days,payment,english,negative,positive,negative,False,True +the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,positive,False,False +waited 20 mins in olympia area kinda long,waiting_time,english,negative,positive,positive,False,False +payment system delayed my refund by 6 days,payment,english,negative,neutral,negative,False,True driver tonight was a hero waited even when i was late,driver_behavior,english,positive,negative,negative,False,False prices on yango have gone wild lately,pricing,english,negative,negative,negative,True,True app freezes on samsung phones lately,app_performance,english,negative,negative,negative,True,True -customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali instant for once amazing thank God,booking,english,positive,positive,negative,True,False -safety wise i felt mostly safe on the trip,safety,english,positive,positive,negative,True,False -the ride was so so nothing exceptional,ride_quality,english,neutral,neutral,negative,True,False +customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali instant for once amazing thank God,booking,english,positive,positive,positive,True,True +safety wise i felt mostly safe on the trip,safety,english,positive,positive,positive,True,True +the ride was so so nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True waited 15 mins on lake road normal these days,waiting_time,english,neutral,negative,negative,False,False payment failed multiple times today annoying,payment,english,negative,negative,negative,True,True -driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,positive,negative,True,False -prices for woodlands to town are okay tbh,pricing,english,positive,neutral,negative,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,neutral,neutral,False,False +prices for woodlands to town are okay tbh,pricing,english,positive,neutral,neutral,False,False app crashes during checkout always when i need it most,app_performance,english,negative,negative,negative,True,True -customer support email response in 2 weeks ironic,customer_support,english,negative,positive,negative,False,True -booking flow needs simplification honestly,booking,english,negative,negative,negative,True,True +customer support email response in 2 weeks ironic,customer_support,english,negative,negative,negative,True,True +booking flow needs simplification honestly,booking,english,negative,positive,negative,False,True safety wise driver had no working seatbelts in back smh,safety,english,negative,negative,negative,True,True the ride was wholesome driver was a young guy bless,ride_quality,english,positive,positive,negative,True,False waited too long had to cancel and walk in the rain 🌧️,waiting_time,english,negative,negative,negative,True,True -payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the entire trip very rude,safety,english,negative,negative,negative,True,True -prices in town center are mostly fair these days,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +prices in town center are mostly fair these days,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,positive,positive,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 11 mins on tu lumumba rd average,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me consistently,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me consistently,payment,english,positive,positive,positive,True,True this driver tonight had me speechless so rude,driver_behavior,english,negative,negative,negative,True,True yango fares went up overnight what is happening,pricing,english,negative,positive,negative,False,True app yangu icrasha pamene ndikufuna kupanga book waaaa,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer care line iiyo just rings out every time,customer_support,english,negative,negative,negative,True,True booking ku makeni yali rough tonight 4 cancels,booking,nyanja_cinyanja,negative,negative,negative,True,True -safety wise driver knew his lane respected my space,safety,english,positive,positive,negative,True,False -ride yangu yali smooth no honking nice change,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety wise driver knew his lane respected my space,safety,english,positive,positive,positive,True,True +ride yangu yali smooth no honking nice change,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,negative,positive,False,True driver pi try kupanga conversation about religion no thanks,driver_behavior,lusaka_slang,negative,negative,negative,True,True prices ifwaya kupanga downgrade twikambe naffuko,pricing,bemba_cibemba,negative,negative,negative,True,True app ya yango ifwaya update ya nshimbi twikambe,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support yacita resolve my issue this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking accepted in 10 seconds wow blessed,booking,english,positive,positive,negative,True,False -safety wise the panic button gives me peace of mind,safety,english,positive,positive,negative,True,False -ride yangu yali enjoyable driver was singing along to gospel,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +customer support yacita resolve my issue this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking accepted in 10 seconds wow blessed,booking,english,positive,positive,positive,True,True +safety wise the panic button gives me peace of mind,safety,english,positive,positive,positive,True,True +ride yangu yali enjoyable driver was singing along to gospel,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 31 mins on sabaa palm road too much waaa,waiting_time,english,negative,negative,negative,True,True payment system kuyala fail wamuntundu wakwe twikambe,payment,bemba_cibemba,negative,negative,negative,True,True driver akakana kupita kunja ya cbd really kanshi,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yango prices to lake kariba route arent too bad,pricing,english,positive,negative,negative,False,False app crashed when i opened it had to clear cache today,app_performance,english,negative,negative,negative,True,True -customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,negative,False,True +customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,positive,False,False booking failed and i had to use bolt tonight kanshi,booking,english,negative,negative,negative,True,True safety wise yango drivers should not be on whatsapp,safety,english,negative,negative,negative,True,True -ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,negative,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,neutral,negative,True,False +ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,positive,True,True +waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,negative,negative,False,False payment didnt go through 5 times wamuntundu wamayo,payment,bemba_cibemba,negative,negative,negative,True,True -driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,negative,True,False -prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,negative,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support is so so today nothing special,customer_support,english,neutral,neutral,negative,True,False -booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,negative,True,False -safety wise i felt mostly fine on the trip,safety,english,positive,positive,negative,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,neutral,negative,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,negative,False,False -payment via momo was instant rare blessing,payment,english,positive,positive,negative,True,False +driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,neutral,True,False +prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,positive,True,True +app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is so so today nothing special,customer_support,english,neutral,neutral,positive,True,False +booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,positive,True,True +safety wise i felt mostly fine on the trip,safety,english,positive,positive,positive,True,True +the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,positive,positive,True,True +waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,positive,False,False +payment via momo was instant rare blessing,payment,english,positive,positive,positive,True,True driver tonight was a saint refused to take a tip,driver_behavior,english,positive,negative,negative,False,False -yango fares are creeping up be careful folks,pricing,english,negative,positive,negative,False,True +yango fares are creeping up be careful folks,pricing,english,negative,positive,positive,False,False app crashes during navigation imagine the chaos,app_performance,english,negative,negative,negative,True,True -customer support is improving over time slowly,customer_support,english,positive,positive,negative,True,False -booking from sunningdale was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise driver had clean working seatbelts good,safety,english,positive,positive,negative,True,False -ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,negative,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,negative,True,False +customer support is improving over time slowly,customer_support,english,positive,positive,positive,True,True +booking from sunningdale was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise driver had clean working seatbelts good,safety,english,positive,positive,positive,True,True +ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,neutral,True,True +waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,positive,True,True payment yangu yala fail pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,neutral,negative,False,True -prices for woodlands to town are usually decent,pricing,english,positive,positive,negative,True,False -app needs a new theme its boring asf honestly,app_performance,english,negative,positive,negative,False,True +driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True +prices for woodlands to town are usually decent,pricing,english,positive,positive,positive,True,True +app needs a new theme its boring asf honestly,app_performance,english,negative,positive,positive,False,False customer support yangu yali frustrating tonight,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking flow needs a one tap option already yango,booking,english,negative,negative,negative,True,True -safety wise driver did the bare minimum nothing extra,safety,english,neutral,neutral,negative,True,False -ride was a 7/10 honest review,ride_quality,english,positive,neutral,negative,False,False +safety wise driver did the bare minimum nothing extra,safety,english,neutral,negative,neutral,False,True +ride was a 7/10 honest review,ride_quality,english,positive,positive,positive,True,True waited too long again whats the point of this app waaa,waiting_time,english,negative,negative,negative,True,True -payment via airtel money works for me always,payment,english,positive,positive,negative,True,False +payment via airtel money works for me always,payment,english,positive,positive,positive,True,True driver was rude i wanted to complain but had no energy,driver_behavior,english,negative,negative,negative,True,True -prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,negative,False,True +prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,positive,False,False app yangu yali stable lelo no issues today,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from sandys creations area was instant,booking,english,positive,positive,negative,True,False -safety wise yango wins for me in lusaka any day,safety,english,positive,positive,negative,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,negative,False,True +customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from sandys creations area was instant,booking,english,positive,positive,positive,True,True +safety wise yango wins for me in lusaka any day,safety,english,positive,positive,positive,True,True +ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,positive,False,False payment process needs a serious overhaul yango,payment,english,negative,negative,negative,True,True -driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,negative,True,False +driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,positive,True,True yangos fares in lusaka are getting too high lately,pricing,english,negative,negative,negative,True,True -app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer care lady was so kind today made my day,customer_support,english,positive,positive,negative,True,False +app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer care lady was so kind today made my day,customer_support,english,positive,positive,positive,True,True booking failed at peak hour from cha cha cha rd,booking,english,negative,negative,negative,True,True -safety wise yango drivers need more training honestly,safety,english,negative,positive,negative,False,True -the ride was meh nothing memorable to share,ride_quality,english,neutral,neutral,negative,True,False -waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,negative,True,False -payment via momo finally worked thanks,payment,english,positive,positive,negative,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,negative,True,False +safety wise yango drivers need more training honestly,safety,english,negative,positive,positive,False,False +the ride was meh nothing memorable to share,ride_quality,english,neutral,positive,positive,False,False +waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,positive,True,True +payment via momo finally worked thanks,payment,english,positive,positive,positive,True,True +driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,positive,True,True yango prices for chongwe should be lowered honestly,pricing,english,negative,negative,negative,True,True app crashed on me twice during booking annoying,app_performance,english,negative,negative,negative,True,True -customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False -safety wise yangos verification is appreciated,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,negative,True,True +customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True +safety wise yangos verification is appreciated,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on lake rd good time,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,neutral,True,False driver was a vibe we even chatted about politics weird,driver_behavior,english,neutral,negative,negative,False,False -prices in town to lilayi are reasonable,pricing,english,positive,positive,negative,True,False +prices in town to lilayi are reasonable,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always smh,app_performance,english,negative,negative,negative,True,True -customer service was helpful for once thanks team,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly tonight,booking,english,negative,positive,negative,False,True +customer service was helpful for once thanks team,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly tonight,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today rare,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today rare,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger awful experience,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,positive,True,True the ride was rough roads were potholed not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,negative,True,False +waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,positive,True,True payment process needs work yango come on now,payment,english,negative,positive,negative,False,True -driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly day in day out,safety,english,positive,positive,negative,True,False -the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,negative,True,False +driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly day in day out,safety,english,positive,positive,positive,True,True +the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system kuyala broke every weekend,payment,bemba_cibemba,negative,negative,negative,True,True -driver was a young woman professional and skilled,driver_behavior,english,positive,positive,negative,True,False +driver was a young woman professional and skilled,driver_behavior,english,positive,positive,positive,True,True yango prices kuwila kunyengelela ngati twikambe,pricing,nyanja_cinyanja,negative,negative,negative,True,True app keeps crashing during pickup confirmation,app_performance,english,negative,negative,negative,True,True -customer support actually helped fast today thanks,customer_support,english,positive,positive,negative,True,False -booking from libala south yali bwino lelo,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise i felt very secure tonight thank God,safety,english,positive,positive,negative,True,False -the ride was forgettable just functional honestly,ride_quality,english,neutral,positive,negative,False,False -waited a whole hour eventually walked home 😭,waiting_time,english,negative,negative,negative,True,True -payment ya cash yacita work no problems,payment,nyanja_cinyanja,positive,positive,negative,True,False +customer support actually helped fast today thanks,customer_support,english,positive,positive,positive,True,True +booking from libala south yali bwino lelo,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise i felt very secure tonight thank God,safety,english,positive,positive,positive,True,True +the ride was forgettable just functional honestly,ride_quality,english,neutral,positive,neutral,False,True +waited a whole hour eventually walked home 😭,waiting_time,english,negative,positive,negative,False,True +payment ya cash yacita work no problems,payment,nyanja_cinyanja,positive,positive,positive,True,True driver alefuna kuti i tip extra after rude behavior,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True pricing in chongwe is unjustifiable lately,pricing,english,negative,negative,negative,True,True app yangu yala glitch when i pin a location bwino,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer support yangu yacita answer in 2 mins,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer support yangu yacita answer in 2 mins,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed 5 times in 10 mins what a mess,booking,english,negative,negative,negative,True,True -safety wise driver checked seatbelt nice gesture,safety,english,positive,positive,negative,True,False +safety wise driver checked seatbelt nice gesture,safety,english,positive,positive,positive,True,True ride was wholesome driver was a young mama 🙏,ride_quality,english,positive,positive,negative,True,False -waited 8 mins from olympia park acceptable,waiting_time,english,positive,neutral,negative,False,False -payment via mtn finally success first try amazing,payment,english,positive,positive,negative,True,False +waited 8 mins from olympia park acceptable,waiting_time,english,positive,negative,neutral,False,False +payment via mtn finally success first try amazing,payment,english,positive,positive,positive,True,True driver wandi alimva quietly didnt force conversation,driver_behavior,nyanja_cinyanja,positive,negative,negative,False,False -yango prices in lusaka are competitive enough,pricing,english,positive,positive,negative,True,False +yango prices in lusaka are competitive enough,pricing,english,positive,positive,positive,True,True app updates do nothing but increase crashes ngeti,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support is decent not amazing not bad,customer_support,english,neutral,positive,negative,False,False -booking yacita complete pa first try yangu yali bwino,booking,nyanja_cinyanja,positive,positive,negative,True,False +customer support is decent not amazing not bad,customer_support,english,neutral,positive,positive,False,False +booking yacita complete pa first try yangu yali bwino,booking,nyanja_cinyanja,positive,positive,positive,True,True safety wise driver wasnt wearing a seatbelt sigh,safety,english,negative,negative,negative,True,True -ride was a 4/10 driver had body odor honestly,ride_quality,english,negative,neutral,negative,False,True -waited 17 mins from manda hill not bad not great,waiting_time,english,neutral,positive,negative,False,False +ride was a 4/10 driver had body odor honestly,ride_quality,english,negative,positive,neutral,False,False +waited 17 mins from manda hill not bad not great,waiting_time,english,neutral,positive,positive,False,False payment failed at the worst time again kanshi,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,negative,True,False -prices for chibolya area are okay no complaints,pricing,english,positive,negative,negative,False,False +driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,positive,True,True +prices for chibolya area are okay no complaints,pricing,english,positive,negative,neutral,False,False app loaded slowly today maybe network issue,app_performance,english,negative,negative,negative,True,True -customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed but eventually accepted by 5th driver,booking,english,negative,negative,negative,True,True -safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,negative,True,False -the ride was peaceful driver respected silence,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,negative,True,False +safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,positive,True,True +the ride was peaceful driver respected silence,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,positive,True,True payment ya momo failed had to pay cash 🤦‍♀️,payment,nyanja_cinyanja,negative,negative,negative,True,True driver was on his second phone the whole drive,safety,english,negative,negative,negative,True,True prices ya yango ifwaya kufima downward,pricing,bemba_cibemba,negative,negative,negative,True,True -app yangu yacita work fine lelo no issues,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth pa first try fye basi,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango is doing alright nothing wrong,safety,english,positive,neutral,negative,False,False +app yangu yacita work fine lelo no issues,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth pa first try fye basi,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango is doing alright nothing wrong,safety,english,positive,positive,neutral,True,False the ride was meh just a way to get home,ride_quality,english,neutral,negative,negative,False,False waited 11 mins from sandys creations average,waiting_time,english,neutral,negative,negative,False,False -payment success ye no drama tonight,payment,english,positive,positive,negative,True,False +payment success ye no drama tonight,payment,english,positive,positive,positive,True,True driver alefuna kuti i pay him a tip after the trip rude,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -yangos pricing structure is opaque honestly,pricing,english,negative,positive,negative,False,True +yangos pricing structure is opaque honestly,pricing,english,negative,positive,positive,False,False app crashed mid trip while navigating frustrating,app_performance,english,negative,negative,negative,True,True -customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False +customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False booking failed during the surge what else is new,booking,english,negative,negative,negative,True,True -safety wise im a yango supporter still,safety,english,positive,positive,negative,True,False -the ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,negative,True,False +safety wise im a yango supporter still,safety,english,positive,positive,positive,True,True +the ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,positive,True,True waited 14 mins on lake rd traffic is the culprit,waiting_time,english,negative,negative,negative,True,True -payment via airtel money was fast today as always,payment,english,positive,positive,negative,True,False +payment via airtel money was fast today as always,payment,english,positive,positive,positive,True,True driver was on a phone call throughout very rude bro,driver_behavior,english,negative,negative,negative,True,True yangos prices have gone up significantly lately,pricing,english,negative,negative,negative,True,True app keeps logging me out twice a day annoying,app_performance,english,negative,negative,negative,True,True -customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,positive,False,False booking yacita work na surge yali not too high,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise i give yango 8/10 fr,safety,english,positive,positive,negative,True,False -the ride was peaceful and clean honestly love it,ride_quality,english,positive,positive,negative,True,False -waited 22 mins in roma area kinda long,waiting_time,english,negative,negative,negative,True,True -payment process needs work but improving slowly,payment,english,neutral,neutral,negative,True,False -my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,negative,True,False +safety wise i give yango 8/10 fr,safety,english,positive,positive,positive,True,True +the ride was peaceful and clean honestly love it,ride_quality,english,positive,positive,positive,True,True +waited 22 mins in roma area kinda long,waiting_time,english,negative,positive,positive,False,False +payment process needs work but improving slowly,payment,english,neutral,positive,neutral,False,True +my driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,positive,True,True prices in chongwe are unjustified yango,pricing,english,negative,negative,negative,True,True -app yangu yala fine pa android iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support yangu yali patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is reliable always,booking,english,positive,positive,negative,True,False -safety wise im happy with yangos verification system,safety,english,positive,positive,negative,True,False -the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on long acres rd average,waiting_time,english,positive,neutral,negative,False,False +app yangu yala fine pa android iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support yangu yali patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is reliable always,booking,english,positive,positive,positive,True,True +safety wise im happy with yangos verification system,safety,english,positive,positive,positive,True,True +the ride was just okay it served its purpose,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on long acres rd average,waiting_time,english,positive,negative,negative,False,False payment yangu yacita fail and had to pay cash again,payment,nyanja_cinyanja,negative,negative,negative,True,True driver was overspeeding the entire trip i was scared,safety,english,negative,negative,negative,True,True -prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,negative,True,False -app is okay for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,negative,True,False -booking was easy from independence stadium area tonight,booking,english,positive,positive,negative,True,False -safety wise i prefer yango over bolt honestly,safety,english,positive,positive,negative,True,False +prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,positive,True,True +app is okay for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,positive,True,True +booking was easy from independence stadium area tonight,booking,english,positive,positive,positive,True,True +safety wise i prefer yango over bolt honestly,safety,english,positive,positive,positive,True,True the ride was meh i should have walked actually,ride_quality,english,negative,negative,negative,True,True -waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,negative,True,False -payment process is slow but accurate eventually,payment,english,neutral,neutral,negative,True,False +waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,positive,True,True +payment process is slow but accurate eventually,payment,english,neutral,positive,positive,False,False driver tonight was rude bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True yango prices yala kunyanya kunoko nayine ndamuka,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yali ok no crashes for a week kanshi,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer support handled my issue with grace appreciated,customer_support,english,positive,positive,negative,True,False -booking is generally smooth not perfect but acceptable,booking,english,positive,positive,negative,True,False -safety wise yango drivers are usually careful with the law,safety,english,positive,positive,negative,True,False -the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,negative,False,True +customer support handled my issue with grace appreciated,customer_support,english,positive,positive,positive,True,True +booking is generally smooth not perfect but acceptable,booking,english,positive,positive,positive,True,True +safety wise yango drivers are usually careful with the law,safety,english,positive,positive,positive,True,True +the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,neutral,False,False waited 18 mins from chibombo rd too much,waiting_time,english,negative,negative,negative,True,True -payment success first try love that no fuss,payment,english,positive,positive,negative,True,False -driver was professional respected my time appreciated,driver_behavior,english,positive,positive,negative,True,False -prices for town to lilayi route are reasonable,pricing,english,positive,positive,negative,True,False +payment success first try love that no fuss,payment,english,positive,positive,positive,True,True +driver was professional respected my time appreciated,driver_behavior,english,positive,positive,positive,True,True +prices for town to lilayi route are reasonable,pricing,english,positive,positive,positive,True,True app crashed during peak hours when i needed it most,app_performance,english,negative,negative,negative,True,True -customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,negative,True,False +customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,positive,True,True booking failed for 30 mins straight in chazanga,booking,english,negative,negative,negative,True,True -safety wise yango is improving year by year imo,safety,english,positive,positive,negative,True,False -ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel works for me always reliable,payment,english,positive,positive,negative,True,False -driver was so quiet i thought something was wrong,driver_behavior,english,neutral,positive,negative,False,False -prices in town to ngwerere road are okay tbh,pricing,english,positive,neutral,negative,False,False -app loaded faster than usual this morning yangoooo,app_performance,lusaka_slang,positive,negative,negative,False,False +safety wise yango is improving year by year imo,safety,english,positive,positive,positive,True,True +ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel works for me always reliable,payment,english,positive,positive,positive,True,True +driver was so quiet i thought something was wrong,driver_behavior,english,neutral,neutral,neutral,True,True +prices in town to ngwerere road are okay tbh,pricing,english,positive,negative,neutral,False,False +app loaded faster than usual this morning yangoooo,app_performance,lusaka_slang,positive,positive,positive,True,True customer support yangu was slow today disappointed,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,negative,True,False -ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,negative,True,False +booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,positive,True,True +ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,neutral,True,True waited 24 mins on a tuesday morning too long,waiting_time,english,negative,negative,negative,True,True -payment process improving with new updates appreciated,payment,english,positive,positive,negative,True,False +payment process improving with new updates appreciated,payment,english,positive,positive,positive,True,True driver alikwiya pamene ndinakana kupatsa rating ya 5,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices ya yango ifwaya kupanga downgrade naffuko bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yala glitch when GPS pin is off,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service through dm was actually responsive,customer_support,english,positive,positive,negative,True,False -booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise driver was on weed i could smell it bro,safety,english,negative,neutral,negative,False,True -the ride was actually nice for a change,ride_quality,english,positive,positive,negative,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,neutral,negative,False,False +booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise driver was on weed i could smell it bro,safety,english,negative,positive,negative,False,True +the ride was actually nice for a change,ride_quality,english,positive,positive,positive,True,True +waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True payment ya momo yacita fail then airtel works,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices for matero to town should be revised,pricing,english,negative,negative,negative,True,True app updates are slow yango please move faster,app_performance,english,negative,negative,negative,True,True -customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed and i missed my doctors appointment 😭,booking,english,negative,negative,negative,True,True -safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,negative,True,False -waited 32 mins on lake rd honestly never again,waiting_time,english,negative,negative,negative,True,True +safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,positive,True,True +waited 32 mins on lake rd honestly never again,waiting_time,english,negative,positive,negative,False,True payment process is sometimes too slow especially refunds,payment,english,negative,negative,negative,True,True driver was rude but at least he was on time,driver_behavior,english,negative,negative,negative,True,True driver was rude but at least he was on time,waiting_time,english,positive,negative,negative,False,False -prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,negative,True,False -app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,positive,True,True +app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer service yangu yali rude on the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed multiple times in chunga area today,booking,english,negative,negative,negative,True,True -safety wise i felt safe enough thank God,safety,english,positive,positive,negative,True,False -ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,neutral,negative,False,False -payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,negative,True,False +safety wise i felt safe enough thank God,safety,english,positive,positive,positive,True,True +ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,positive,negative,True,False +payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,positive,True,True prices yala kunyanya pa friday eve mwe yangoooo,pricing,lusaka_slang,negative,negative,negative,True,True app crashed when i tried to view receipts smh,app_performance,english,negative,negative,negative,True,True -customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from leopards hill tonight,booking,english,positive,positive,negative,True,False -safety wise yango is the way to go in lusaka,safety,english,positive,positive,negative,True,False -the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,negative,True,False +customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from leopards hill tonight,booking,english,positive,positive,positive,True,True +safety wise yango is the way to go in lusaka,safety,english,positive,positive,positive,True,True +the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,positive,True,True waited 27 mins in town center on a sunday too long,waiting_time,english,negative,negative,negative,True,True -payment via momo finally success after weeks of issues,payment,english,positive,positive,negative,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +payment via momo finally success after weeks of issues,payment,english,positive,positive,positive,True,True +driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices in chongwe area are too high in my opinion,pricing,english,negative,negative,negative,True,True app is becoming unstable with each new update,app_performance,english,negative,negative,negative,True,True -customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga was easy thank God,booking,english,positive,positive,negative,True,False -safety wise driver was alert and respectful tonight,safety,english,positive,positive,negative,True,False +customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga was easy thank God,booking,english,positive,positive,positive,True,True +safety wise driver was alert and respectful tonight,safety,english,positive,positive,positive,True,True the ride was bumpy roads were terrible not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama tonight,payment,english,positive,positive,negative,True,False +waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama tonight,payment,english,positive,positive,positive,True,True driver was on phone tonight worried me a bit,driver_behavior,english,negative,negative,negative,True,True -prices for trips to ndola are reasonable now,pricing,english,positive,positive,negative,True,False -app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,neutral,negative,False,True -customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from town hall was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise yangos in app features are commendable,safety,english,positive,positive,negative,True,False -the ride was meh nothing exciting just a ride,ride_quality,english,neutral,neutral,negative,True,False -waited 25 mins on great east rd terrible,waiting_time,english,negative,negative,negative,True,True +prices for trips to ndola are reasonable now,pricing,english,positive,positive,positive,True,True +app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,negative,negative,True,True +customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from town hall was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise yangos in app features are commendable,safety,english,positive,positive,positive,True,True +the ride was meh nothing exciting just a ride,ride_quality,english,neutral,positive,positive,False,False +waited 25 mins on great east rd terrible,waiting_time,english,negative,positive,negative,False,True payment failed eventually worked annoying experience,payment,english,negative,negative,negative,True,True -driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,negative,True,False -yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,negative,True,False +driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,positive,True,True +yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,positive,True,True app crashed at the worst possible time during checkout,app_performance,english,negative,negative,negative,True,True customer support yangu yali rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed in libala for over 30 mins,booking,english,negative,negative,negative,True,True -safety wise share trip feature is essential at night,safety,english,positive,positive,negative,True,False -the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,negative,True,False -payment success first try thanks the heavens,payment,english,positive,positive,negative,True,False +safety wise share trip feature is essential at night,safety,english,positive,positive,positive,True,True +the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,neutral,True,False +waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,positive,True,True +payment success first try thanks the heavens,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True prices fluctuating wildly between routes confusing,pricing,english,negative,negative,negative,True,True -app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking was easy from heroes stadium tonight,booking,english,positive,positive,negative,True,False +app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking was easy from heroes stadium tonight,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,negative,True,False -waited 13 mins on freedom way acceptable,waiting_time,english,neutral,negative,negative,False,False +the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,positive,True,True +waited 13 mins on freedom way acceptable,waiting_time,english,neutral,positive,positive,False,False payment process is too slow we need real time refunds,payment,english,negative,negative,negative,True,True -my driver was a young woman so professional,driver_behavior,english,positive,positive,negative,True,False -prices for town to mtendere route are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,negative,True,False +my driver was a young woman so professional,driver_behavior,english,positive,positive,positive,True,True +prices for town to mtendere route are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone the whole ride,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button feature,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,negative,True,False +customer support agent was awesome credit where due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button feature,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,positive,True,True waited 16 mins on cha cha cha rd too long,waiting_time,english,negative,negative,negative,True,True payment yacita fail then success eventually confusing,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days fair,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days fair,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track the route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu rd too long,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane currently,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True safety wise driver was over speeding terribly scary,safety,english,negative,negative,negative,True,True -the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,negative,False,False -waited 20 mins in olympia area kinda long,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 6 days,payment,english,negative,positive,negative,False,True +the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,positive,False,False +waited 20 mins in olympia area kinda long,waiting_time,english,negative,positive,positive,False,False +payment system delayed my refund by 6 days,payment,english,negative,neutral,negative,False,True driver tonight was a hero waited even when i was late,driver_behavior,english,positive,negative,negative,False,False prices on yango have gone wild lately,pricing,english,negative,negative,negative,True,True app freezes on samsung phones lately fix it,app_performance,english,negative,negative,negative,True,True -customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali instant for once amazing thank God,booking,english,positive,positive,negative,True,False -safety wise i felt mostly safe on the trip,safety,english,positive,positive,negative,True,False -the ride was so so nothing exceptional,ride_quality,english,neutral,neutral,negative,True,False +customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali instant for once amazing thank God,booking,english,positive,positive,positive,True,True +safety wise i felt mostly safe on the trip,safety,english,positive,positive,positive,True,True +the ride was so so nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True waited 15 mins on lake road normal these days,waiting_time,english,neutral,negative,negative,False,False payment failed multiple times today annoying,payment,english,negative,negative,negative,True,True -driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,positive,negative,True,False -prices for woodlands to town are okay tbh,pricing,english,positive,neutral,negative,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,neutral,neutral,False,False +prices for woodlands to town are okay tbh,pricing,english,positive,neutral,neutral,False,False app crashes during checkout always when i need it most,app_performance,english,negative,negative,negative,True,True -customer support email response in 2 weeks ironic,customer_support,english,negative,positive,negative,False,True -booking flow needs simplification honestly,booking,english,negative,negative,negative,True,True +customer support email response in 2 weeks ironic,customer_support,english,negative,negative,negative,True,True +booking flow needs simplification honestly,booking,english,negative,positive,negative,False,True safety wise driver had no working seatbelts in back smh,safety,english,negative,negative,negative,True,True the ride was wholesome driver was a young guy bless,ride_quality,english,positive,positive,negative,True,False waited too long had to cancel and walk in the rain 🌧️,waiting_time,english,negative,negative,negative,True,True -payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the entire trip very rude bro,safety,english,negative,negative,negative,True,True -prices in town center are mostly fair these days,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +prices in town center are mostly fair these days,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,positive,positive,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 11 mins on tu lumumba rd average,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me consistently,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me consistently,payment,english,positive,positive,positive,True,True this driver tonight had me speechless so rude,driver_behavior,english,negative,negative,negative,True,True yango fares went up overnight what is happening,pricing,english,negative,positive,negative,False,True app yangu icrasha pamene ndikufuna kupanga book waaaa,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer care line iiyo just rings out every time,customer_support,english,negative,negative,negative,True,True booking ku makeni yali rough tonight 4 cancels,booking,nyanja_cinyanja,negative,negative,negative,True,True -safety wise driver knew his lane respected my space,safety,english,positive,positive,negative,True,False -the ride was honestly the worst experience this month,ride_quality,english,negative,positive,negative,False,True -waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety wise driver knew his lane respected my space,safety,english,positive,positive,positive,True,True +the ride was honestly the worst experience this month,ride_quality,english,negative,positive,positive,False,False +waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,negative,positive,False,True driver kept asking for tip even after i declined awkward,driver_behavior,english,negative,negative,negative,True,True prices ya late night rides are highway robbery,pricing,english,negative,negative,negative,True,True app ya yango ifwaya update ya nshimbi twikambe,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support resolved my issue this time around,customer_support,english,positive,positive,negative,True,False -booking accepted in 10 seconds wow blessed,booking,english,positive,positive,negative,True,False -safety wise the panic button gives me peace of mind,safety,english,positive,positive,negative,True,False -the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,negative,True,False +customer support resolved my issue this time around,customer_support,english,positive,positive,positive,True,True +booking accepted in 10 seconds wow blessed,booking,english,positive,positive,positive,True,True +safety wise the panic button gives me peace of mind,safety,english,positive,positive,positive,True,True +the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,positive,True,True waited 31 mins on sabaa palm road too much waaa,waiting_time,english,negative,negative,negative,True,True payment system kuyala fail wamuntundu wakwe twikambe,payment,bemba_cibemba,negative,negative,negative,True,True driver akakana kupita kunja ya cbd really kanshi,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yango prices to lake kariba route arent too bad,pricing,english,positive,negative,negative,False,False app crashed when i opened it had to clear cache today,app_performance,english,negative,negative,negative,True,True -customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,negative,False,True +customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,positive,False,False booking failed and i had to use bolt tonight kanshi,booking,nyanja_cinyanja,negative,negative,negative,True,True safety wise yango drivers should not be on whatsapp,safety,english,negative,negative,negative,True,True -ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,negative,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,neutral,negative,True,False +ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,positive,True,True +waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,negative,negative,False,False payment didnt go through 5 times wamuntundu wamayo,payment,bemba_cibemba,negative,negative,negative,True,True -driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,negative,True,False -prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,negative,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support is so so today nothing special,customer_support,english,neutral,neutral,negative,True,False -booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,negative,True,False -safety wise i felt mostly fine on the trip,safety,english,positive,positive,negative,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,neutral,negative,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,negative,False,False -payment via momo was instant rare blessing,payment,english,positive,positive,negative,True,False +driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,neutral,True,False +prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,positive,True,True +app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is so so today nothing special,customer_support,english,neutral,neutral,positive,True,False +booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,positive,True,True +safety wise i felt mostly fine on the trip,safety,english,positive,positive,positive,True,True +the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,positive,positive,True,True +waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,positive,False,False +payment via momo was instant rare blessing,payment,english,positive,positive,positive,True,True driver tonight was a saint refused to take a tip,driver_behavior,english,positive,negative,negative,False,False -yango fares are creeping up be careful folks,pricing,english,negative,positive,negative,False,True +yango fares are creeping up be careful folks,pricing,english,negative,positive,positive,False,False app crashes during navigation imagine the chaos,app_performance,english,negative,negative,negative,True,True -customer support is improving over time slowly,customer_support,english,positive,positive,negative,True,False -booking from sunningdale was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise driver had clean working seatbelts good,safety,english,positive,positive,negative,True,False -ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,negative,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,negative,True,False +customer support is improving over time slowly,customer_support,english,positive,positive,positive,True,True +booking from sunningdale was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise driver had clean working seatbelts good,safety,english,positive,positive,positive,True,True +ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,neutral,True,True +waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,positive,True,True payment yangu yala fail pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,neutral,negative,False,True -prices for woodlands to town are usually decent,pricing,english,positive,positive,negative,True,False -app needs a new theme its boring asf honestly,app_performance,english,negative,positive,negative,False,True +driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True +prices for woodlands to town are usually decent,pricing,english,positive,positive,positive,True,True +app needs a new theme its boring asf honestly,app_performance,english,negative,positive,positive,False,False customer support yangu yali frustrating tonight,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking flow needs a one tap option already yango,booking,english,negative,negative,negative,True,True -safety wise driver did the bare minimum nothing extra,safety,english,neutral,neutral,negative,True,False -ride was a 7/10 honest review,ride_quality,english,positive,neutral,negative,False,False +safety wise driver did the bare minimum nothing extra,safety,english,neutral,negative,neutral,False,True +ride was a 7/10 honest review,ride_quality,english,positive,positive,positive,True,True waited too long again whats the point of this app waaa,waiting_time,english,negative,negative,negative,True,True -payment via airtel money works for me always,payment,english,positive,positive,negative,True,False +payment via airtel money works for me always,payment,english,positive,positive,positive,True,True driver was rude i wanted to complain but had no energy,driver_behavior,english,negative,negative,negative,True,True -prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,negative,False,True +prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,positive,False,False app yangu yali stable lelo no issues today,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from sandys creations area was instant,booking,english,positive,positive,negative,True,False -safety wise yango wins for me in lusaka any day,safety,english,positive,positive,negative,True,False -ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,negative,False,True +customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from sandys creations area was instant,booking,english,positive,positive,positive,True,True +safety wise yango wins for me in lusaka any day,safety,english,positive,positive,positive,True,True +ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,positive,False,False payment process needs a serious overhaul yango,payment,english,negative,negative,negative,True,True -driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,negative,True,False +driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,positive,True,True yangos fares in lusaka are getting too high lately,pricing,english,negative,negative,negative,True,True -app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer care lady was so kind today made my day,customer_support,english,positive,positive,negative,True,False +app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer care lady was so kind today made my day,customer_support,english,positive,positive,positive,True,True booking failed at peak hour from cha cha cha rd,booking,english,negative,negative,negative,True,True -safety wise yango drivers need more training honestly,safety,english,negative,positive,negative,False,True -the ride was meh nothing memorable to share,ride_quality,english,neutral,neutral,negative,True,False -waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,negative,True,False -payment via momo finally worked thanks,payment,english,positive,positive,negative,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,negative,True,False +safety wise yango drivers need more training honestly,safety,english,negative,positive,positive,False,False +the ride was meh nothing memorable to share,ride_quality,english,neutral,positive,positive,False,False +waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,positive,True,True +payment via momo finally worked thanks,payment,english,positive,positive,positive,True,True +driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,positive,True,True yango prices for chongwe should be lowered honestly,pricing,english,negative,negative,negative,True,True app crashed on me twice during booking annoying,app_performance,english,negative,negative,negative,True,True -customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False -safety wise yangos verification is appreciated,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,negative,True,True +customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True +safety wise yangos verification is appreciated,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on lake rd good time,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,neutral,True,False driver was a vibe we even chatted about politics weird,driver_behavior,english,neutral,negative,negative,False,False -prices in town to lilayi are reasonable,pricing,english,positive,positive,negative,True,False +prices in town to lilayi are reasonable,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always smh,app_performance,english,negative,negative,negative,True,True -customer service was helpful for once thanks team,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly tonight,booking,english,negative,positive,negative,False,True +customer service was helpful for once thanks team,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly tonight,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today rare,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today rare,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger awful experience,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,positive,True,True the ride was rough roads were potholed not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,negative,True,False +waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,positive,True,True payment process needs work yango come on now,payment,english,negative,positive,negative,False,True -driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly day in day out,safety,english,positive,positive,negative,True,False -the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,negative,True,False +driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly day in day out,safety,english,positive,positive,positive,True,True +the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system is broken on weekends always,payment,english,negative,negative,negative,True,True -driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,negative,True,False -prices keep rising yango come on now bafwesha,pricing,english,negative,positive,negative,False,True +driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,positive,True,True +prices keep rising yango come on now bafwesha,pricing,english,negative,positive,positive,False,False app freezes every time i open trip history,app_performance,english,negative,negative,negative,True,True -customer care has been okay lately not amazing,customer_support,english,neutral,neutral,negative,True,False -booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango is doing alright with vetting,safety,english,positive,positive,negative,True,False -the ride was a 6/10 not bad,ride_quality,english,neutral,neutral,negative,True,False +customer care has been okay lately not amazing,customer_support,english,neutral,neutral,neutral,True,True +booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango is doing alright with vetting,safety,english,positive,positive,positive,True,True +the ride was a 6/10 not bad,ride_quality,english,neutral,negative,negative,False,False waited 24 mins on great east rd too long,waiting_time,english,negative,negative,negative,True,True -payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,negative,True,False +payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,positive,True,True prices for town to airport need a flat rate seriously,pricing,english,negative,negative,negative,True,True app crashed mid trip again frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,negative,True,False +customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,positive,True,True booking flow needs less steps honestly tedious,booking,english,negative,negative,negative,True,True -safety wise yango is doing well for me,safety,english,positive,positive,negative,True,False +safety wise yango is doing well for me,safety,english,positive,positive,positive,True,True the ride was wholesome driver was a uni student,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,positive,True,True payment yala fail too often pamene ndikufuna kucheckout,payment,nyanja_cinyanja,negative,negative,negative,True,True driver wandi alefuna ka tip pa fare yapanga paid,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in chongwe district are too high yango,pricing,english,negative,negative,negative,True,True -app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service was patient and helpful tonight,customer_support,english,positive,positive,negative,True,False -booking yali instant for once amazing,booking,english,positive,positive,negative,True,False +app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,negative,positive,False,True +customer service was patient and helpful tonight,customer_support,english,positive,positive,positive,True,True +booking yali instant for once amazing,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama,payment,english,positive,positive,negative,True,False +the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama,payment,english,positive,positive,positive,True,True driver tonight pi try kupanga overcharge eeeh,driver_behavior,lusaka_slang,negative,negative,negative,True,True -prices ku copperbelt are reasonable enough,pricing,english,positive,positive,negative,True,False +prices ku copperbelt are reasonable enough,pricing,english,positive,positive,positive,True,True app crashed during cash payment confirmation 😤,app_performance,english,negative,negative,negative,True,True -customer support yacita help me na refund pakaona,customer_support,bemba_cibemba,positive,positive,negative,True,False +customer support yacita help me na refund pakaona,customer_support,bemba_cibemba,positive,positive,positive,True,True booking yali ku mufulira yacita work pa first try,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise nshilemfwa fyabwino na uyu driver tonight,safety,bemba_cibemba,negative,positive,negative,False,True -ride yacita normal nothing special honestly,ride_quality,nyanja_cinyanja,neutral,neutral,negative,True,False -waited only 2 mins from town hall blessed quick,waiting_time,english,positive,positive,negative,True,False -payment yali instant via airtel money no fuss,payment,english,positive,positive,negative,True,False -driver was kind but the car smelled of sweat ugh,driver_behavior,english,positive,negative,negative,False,False -driver was kind but the car smelled of sweat ugh,ride_quality,english,negative,negative,negative,True,True -prices for solwezi route are okay nothing crazy,pricing,english,positive,neutral,negative,False,False -app yangu yapanga improve since may bwino sana,app_performance,bemba_cibemba,positive,negative,negative,False,False -customer support is finally taking my complaints seriously,customer_support,english,positive,negative,negative,False,False -booking yali smooth pa thursday morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise i had no issue with my driver tonight,safety,english,positive,neutral,negative,False,False -ride yali peaceful and i appreciated the silence,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +safety wise nshilemfwa fyabwino na uyu driver tonight,safety,bemba_cibemba,negative,positive,positive,False,False +ride yacita normal nothing special honestly,ride_quality,nyanja_cinyanja,neutral,positive,positive,False,False +waited only 2 mins from town hall blessed quick,waiting_time,english,positive,positive,positive,True,True +payment yali instant via airtel money no fuss,payment,english,positive,positive,positive,True,True +driver was kind but the car smelled of sweat ugh,driver_behavior,english,positive,neutral,negative,False,False +driver was kind but the car smelled of sweat ugh,ride_quality,english,negative,neutral,negative,False,True +prices for solwezi route are okay nothing crazy,pricing,english,positive,negative,neutral,False,False +app yangu yapanga improve since may bwino sana,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is finally taking my complaints seriously,customer_support,english,positive,negative,positive,False,True +booking yali smooth pa thursday morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise i had no issue with my driver tonight,safety,english,positive,positive,negative,True,False +ride yali peaceful and i appreciated the silence,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 22 mins from emmasdale too long honestly,waiting_time,english,negative,negative,negative,True,True -payment via mtn money worked fast tonight surprise,payment,english,positive,positive,negative,True,False +payment via mtn money worked fast tonight surprise,payment,english,positive,positive,positive,True,True driver alefuna ndimupatse tip after the trip eeh,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in lusaka are too inconsistent yango,pricing,english,negative,negative,negative,True,True -app yangu yala bwino lelo lelo nakubwelela,app_performance,bemba_cibemba,positive,positive,negative,True,False +app yangu yala bwino lelo lelo nakubwelela,app_performance,bemba_cibemba,positive,positive,positive,True,True customer support yangu yali patient na empathetic today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga yali smooth pa friday eve,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango drivers respect lanes tonight,safety,english,positive,positive,negative,True,False +booking from kabulonga yali smooth pa friday eve,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango drivers respect lanes tonight,safety,english,positive,positive,positive,True,True ride was meh long traffic delay was a pain,ride_quality,english,negative,negative,negative,True,True waited 18 mins from ndola town too long,waiting_time,english,negative,negative,negative,True,True payment yangu yacita fail twice pa one trip really,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was a vibe asked about my day so polite,driver_behavior,english,positive,positive,negative,True,False -prices for town to garden city are reasonable,pricing,english,positive,positive,negative,True,False +driver was a vibe asked about my day so polite,driver_behavior,english,positive,positive,positive,True,True +prices for town to garden city are reasonable,pricing,english,positive,positive,positive,True,True app yangu icrasha pamene ndikufuna kuti book waaaa 😡,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer support replied to my email in 4 days finally,customer_support,english,neutral,positive,negative,False,False +customer support replied to my email in 4 days finally,customer_support,english,neutral,positive,positive,False,False booking failed at 6am in lusaka south,booking,english,negative,negative,negative,True,True -safety wise i felt secure with seatbelt and id displayed,safety,english,positive,positive,negative,True,False -ride was just okay nothing exceptional honestly,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on cairo road quick,waiting_time,english,positive,positive,negative,True,False +safety wise i felt secure with seatbelt and id displayed,safety,english,positive,positive,positive,True,True +ride was just okay nothing exceptional honestly,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on cairo road quick,waiting_time,english,positive,positive,positive,True,True payment process yangu yala fail eeeh again,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver tonight knew lusaka inside out impressed,driver_behavior,english,positive,positive,negative,True,False +driver tonight knew lusaka inside out impressed,driver_behavior,english,positive,positive,positive,True,True yango fares yala kunyanya na payday surge mwe,pricing,lusaka_slang,negative,negative,negative,True,True -app yala fine no crashes for a week lelo nice,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu yali kind and patient,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking is reliable on weekday afternoons,booking,english,positive,positive,negative,True,False +app yala fine no crashes for a week lelo nice,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali kind and patient,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking is reliable on weekday afternoons,booking,english,positive,positive,positive,True,True safety wise driver took shortcuts that were not safe,safety,english,negative,positive,negative,False,True ride was a nightmare driver kept jerking the brakes,ride_quality,english,negative,negative,negative,True,True -waited only 4 mins on chinika rd amazing,waiting_time,english,positive,positive,negative,True,False -payment ya momo yali instant tonight rare,payment,nyanja_cinyanja,positive,positive,negative,True,False +waited only 4 mins on chinika rd amazing,waiting_time,english,positive,positive,positive,True,True +payment ya momo yali instant tonight rare,payment,nyanja_cinyanja,positive,positive,positive,True,True driver alikana kupita ku heroes stadium too far for him,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices for town to woodlands are usually fair,pricing,english,positive,positive,negative,True,False +prices for town to woodlands are usually fair,pricing,english,positive,positive,neutral,True,False app yangu yala crash often after update kabili,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service yangu was rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try fye,booking,bemba_cibemba,neutral,positive,negative,False,False -safety wise i had a sober driver thank God,safety,english,positive,positive,negative,True,False -ride yali smooth and clean honestly impressed,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 17 mins from manda hill kinda long,waiting_time,english,negative,negative,negative,True,True +booking yali smooth pa second try fye,booking,bemba_cibemba,neutral,positive,positive,False,False +safety wise i had a sober driver thank God,safety,english,positive,positive,positive,True,True +ride yali smooth and clean honestly impressed,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 17 mins from manda hill kinda long,waiting_time,english,negative,positive,positive,False,False payment failed pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was so chill we even shared a laugh 😆,driver_behavior,english,positive,negative,negative,False,False -yango prices have stabilized this month thank God,pricing,english,positive,positive,negative,True,False -app yangu yala work fine lelo no glitch yangoooo,app_performance,lusaka_slang,positive,positive,negative,True,False -customer support yangu yali fast on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from cairo road this morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango drivers should be more careful at night,safety,english,negative,positive,negative,False,True -the ride was so so nothing memorable just functional,ride_quality,english,neutral,neutral,negative,True,False -waited 23 mins on cha cha cha rd terrible time,waiting_time,english,negative,negative,negative,True,True -payment via mtn money was instant first try amazing,payment,english,positive,positive,negative,True,False +yango prices have stabilized this month thank God,pricing,english,positive,positive,positive,True,True +app yangu yala work fine lelo no glitch yangoooo,app_performance,lusaka_slang,positive,positive,positive,True,True +customer support yangu yali fast on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from cairo road this morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango drivers should be more careful at night,safety,english,negative,positive,positive,False,False +the ride was so so nothing memorable just functional,ride_quality,english,neutral,positive,negative,False,False +waited 23 mins on cha cha cha rd terrible time,waiting_time,english,negative,positive,negative,False,True +payment via mtn money was instant first try amazing,payment,english,positive,positive,positive,True,True driver alefuna kuti i give him 5 stars after rude behavior,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices in town to longacres are reasonable enough,pricing,english,positive,positive,negative,True,False +prices in town to longacres are reasonable enough,pricing,english,positive,positive,positive,True,True app yangu icrasha pamene network yakuyenda kushuka,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer care yangu yali helpful via dm yangu,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu yali helpful via dm yangu,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed in chunga area for 35 min,booking,english,negative,negative,negative,True,True -safety wise i recommend yango over indriver any day,safety,english,positive,positive,negative,True,False -ride yali pleasant driver was very calm,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited fye 6 mins twikambe quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment yali instant via airtel today rare blessing,payment,english,positive,positive,negative,True,False +safety wise i recommend yango over indriver any day,safety,english,positive,positive,positive,True,True +ride yali pleasant driver was very calm,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited fye 6 mins twikambe quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment yali instant via airtel today rare blessing,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True -yangos pricing structure is opaque honestly,pricing,english,negative,positive,negative,False,True -app yangu yala fine pa android pa iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango is the safest option in lusaka,safety,english,positive,positive,negative,True,False +yangos pricing structure is opaque honestly,pricing,english,negative,positive,positive,False,False +app yangu yala fine pa android pa iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango is the safest option in lusaka,safety,english,positive,positive,positive,True,True ride yali bumpy roads were terrible not yangos fault,ride_quality,nyanja_cinyanja,neutral,negative,negative,False,False waited 28 mins from chongwe town too long honestly,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 7 days unacceptable,payment,english,negative,negative,negative,True,True -driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,negative,True,False -prices for chibolya area are okay no complaints honestly,pricing,english,positive,neutral,negative,False,False +payment system delayed my refund by 7 days unacceptable,payment,english,negative,neutral,negative,False,True +driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,positive,True,True +prices for chibolya area are okay no complaints honestly,pricing,english,positive,negative,neutral,False,False app loaded slowly today maybe network issue idk,app_performance,english,negative,negative,negative,True,True -customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed but eventually accepted by 5th driver,booking,english,negative,negative,negative,True,True -safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,negative,True,False -the ride was peaceful driver respected silence,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,negative,True,False +safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,positive,True,True +the ride was peaceful driver respected silence,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,positive,True,True payment ya momo failed had to pay cash 🤦‍♀️,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was on his second phone the whole drive bro,safety,english,negative,positive,negative,False,True +driver was on his second phone the whole drive bro,safety,english,negative,positive,positive,False,False prices ya yango ifwaya kufima downward seriously,pricing,bemba_cibemba,negative,negative,negative,True,True -app yangu yacita work fine lelo no issues bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth pa first try fye basi nice,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango is doing alright nothing wrong,safety,english,positive,neutral,negative,False,False +app yangu yacita work fine lelo no issues bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth pa first try fye basi nice,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango is doing alright nothing wrong,safety,english,positive,positive,neutral,True,False the ride was meh just a way to get home,ride_quality,english,neutral,negative,negative,False,False waited 11 mins from sandys creations average,waiting_time,english,neutral,negative,negative,False,False -payment success ye no drama tonight amazing,payment,english,positive,positive,negative,True,False +payment success ye no drama tonight amazing,payment,english,positive,positive,positive,True,True driver alefuna kuti i pay him a tip after the trip rude,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yangos pricing yala kunyanya pa weekend kanshi,pricing,nyanja_cinyanja,negative,negative,negative,True,True app crashed mid trip while navigating frustrating,app_performance,english,negative,negative,negative,True,True -customer support yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False +customer support yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False booking failed during the surge what else is new really,booking,english,negative,negative,negative,True,True -safety wise im a yango supporter still tonight,safety,english,positive,positive,negative,True,False -ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,negative,True,False +safety wise im a yango supporter still tonight,safety,english,positive,positive,positive,True,True +ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,positive,True,True waited 14 mins on lake rd traffic is the culprit,waiting_time,english,negative,negative,negative,True,True -payment via airtel money was fast today as always,payment,english,positive,positive,negative,True,False +payment via airtel money was fast today as always,payment,english,positive,positive,positive,True,True driver was on a phone call throughout very rude bro,driver_behavior,english,negative,negative,negative,True,True yangos prices have gone up significantly lately fr,pricing,english,negative,negative,negative,True,True app keeps logging me out twice a day annoying,app_performance,english,negative,negative,negative,True,True -customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,positive,False,False booking yacita work na surge yali not too high tonight,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise i give yango 8/10 honestly,safety,english,positive,positive,negative,True,False -ride yali peaceful and clean honestly love it,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 22 mins in roma area kinda long honestly,waiting_time,english,negative,negative,negative,True,True -payment process needs work but improving slowly,payment,english,neutral,neutral,negative,True,False -driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,negative,True,False +safety wise i give yango 8/10 honestly,safety,english,positive,positive,positive,True,True +ride yali peaceful and clean honestly love it,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 22 mins in roma area kinda long honestly,waiting_time,english,negative,positive,positive,False,False +payment process needs work but improving slowly,payment,english,neutral,positive,neutral,False,True +driver was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,positive,True,True prices in chongwe are unjustified yango bafwesha,pricing,english,negative,negative,negative,True,True -app yangu yala fine pa android iphone yacita crash kabili,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support was patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is reliable always,booking,english,positive,positive,negative,True,False -safety wise im happy with yangos verification system,safety,english,positive,positive,negative,True,False -the ride was just okay it served its purpose only,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on long acres rd average,waiting_time,english,positive,neutral,negative,False,False +app yangu yala fine pa android iphone yacita crash kabili,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support was patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is reliable always,booking,english,positive,positive,positive,True,True +safety wise im happy with yangos verification system,safety,english,positive,positive,positive,True,True +the ride was just okay it served its purpose only,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on long acres rd average,waiting_time,english,positive,negative,negative,False,False payment yangu yacita fail and had to pay cash mwe,payment,lusaka_slang,negative,negative,negative,True,True driver was overspeeding the entire trip i was scared 😨,safety,english,negative,negative,negative,True,True -prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,negative,True,False -app is okay for me works well on android 13 currently,app_performance,english,positive,positive,negative,True,False -customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,negative,True,False -booking was easy from independence stadium area tonight,booking,english,positive,positive,negative,True,False -safety wise i prefer yango over bolt honestly,safety,english,positive,positive,negative,True,False +prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,positive,True,True +app is okay for me works well on android 13 currently,app_performance,english,positive,positive,positive,True,True +customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,positive,True,True +booking was easy from independence stadium area tonight,booking,english,positive,positive,positive,True,True +safety wise i prefer yango over bolt honestly,safety,english,positive,positive,positive,True,True the ride was meh i should have walked actually,ride_quality,english,negative,negative,negative,True,True -waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,negative,True,False -payment process is slow but accurate eventually,payment,english,neutral,neutral,negative,True,False +waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,positive,True,True +payment process is slow but accurate eventually,payment,english,neutral,positive,positive,False,False driver tonight was rude bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True yango prices yala kunyanya kunoko nayine ndamuka,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yali ok no crashes for a week kanshi,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer support handled my issue with grace appreciated,customer_support,english,positive,positive,negative,True,False -booking is generally smooth not perfect but acceptable,booking,english,positive,positive,negative,True,False -safety wise yango drivers are usually careful with the law,safety,english,positive,positive,negative,True,False -the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,negative,False,True +customer support handled my issue with grace appreciated,customer_support,english,positive,positive,positive,True,True +booking is generally smooth not perfect but acceptable,booking,english,positive,positive,positive,True,True +safety wise yango drivers are usually careful with the law,safety,english,positive,positive,positive,True,True +the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,neutral,False,False waited 18 mins from chibombo rd too much,waiting_time,english,negative,negative,negative,True,True -payment success first try love that no fuss,payment,english,positive,positive,negative,True,False -driver was professional respected my time appreciated,driver_behavior,english,positive,positive,negative,True,False -prices for town to lilayi route are reasonable,pricing,english,positive,positive,negative,True,False +payment success first try love that no fuss,payment,english,positive,positive,positive,True,True +driver was professional respected my time appreciated,driver_behavior,english,positive,positive,positive,True,True +prices for town to lilayi route are reasonable,pricing,english,positive,positive,positive,True,True app crashed during peak hours when i needed it most,app_performance,english,negative,negative,negative,True,True -customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,negative,True,False +customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,positive,True,True booking failed for 30 mins straight in chazanga,booking,english,negative,negative,negative,True,True -safety wise yango is improving year by year imo,safety,english,positive,positive,negative,True,False -the ride was vibey driver played zambezi sound 🎵,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel works for me always reliable,payment,english,positive,positive,negative,True,False +safety wise yango is improving year by year imo,safety,english,positive,positive,positive,True,True +the ride was vibey driver played zambezi sound 🎵,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel works for me always reliable,payment,english,positive,positive,positive,True,True driver was so quiet i thought something was wrong haha,driver_behavior,english,neutral,negative,negative,False,False -prices in town to ngwerere road are okay tbh,pricing,english,positive,neutral,negative,False,False -app loaded faster than usual this morning yangoooo,app_performance,lusaka_slang,positive,negative,negative,False,False +prices in town to ngwerere road are okay tbh,pricing,english,positive,negative,neutral,False,False +app loaded faster than usual this morning yangoooo,app_performance,lusaka_slang,positive,positive,positive,True,True customer support yangu was slow today disappointed,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,negative,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,negative,True,False +booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,positive,True,True +the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,neutral,True,True waited 24 mins on a tuesday morning too long,waiting_time,english,negative,negative,negative,True,True -payment process improving with new updates appreciated,payment,english,positive,positive,negative,True,False +payment process improving with new updates appreciated,payment,english,positive,positive,positive,True,True driver alikwiya pamene ndinakana kupatsa rating ya 5,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices ya yango ifwaya kupanga downgrade naffuko bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yala glitch when GPS pin is off,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service through dm was actually responsive,customer_support,english,positive,positive,negative,True,False -booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise driver was on weed i could smell it bro,safety,english,negative,neutral,negative,False,True -the ride was actually nice for a change wow,ride_quality,english,positive,positive,negative,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,neutral,negative,False,False +booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise driver was on weed i could smell it bro,safety,english,negative,positive,negative,False,True +the ride was actually nice for a change wow,ride_quality,english,positive,positive,positive,True,True +waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True payment ya momo yacita fail then airtel works,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices for matero to town should be revised honestly,pricing,english,negative,negative,negative,True,True app updates are slow yango please move faster ai,app_performance,english,negative,negative,negative,True,True -customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed and i missed my doctors appointment 😭,booking,english,negative,negative,negative,True,True -safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,negative,True,False -waited 32 mins on lake rd honestly never again,waiting_time,english,negative,negative,negative,True,True +safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,positive,True,True +waited 32 mins on lake rd honestly never again,waiting_time,english,negative,positive,negative,False,True payment process is sometimes too slow especially refunds,payment,english,negative,negative,negative,True,True driver was rude but at least he was on time tbh,driver_behavior,english,negative,negative,negative,True,True driver was rude but at least he was on time tbh,waiting_time,english,positive,negative,negative,False,False -prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,negative,True,False -app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,positive,True,True +app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer service yangu yali rude on the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed multiple times in chunga area today,booking,english,negative,negative,negative,True,True -safety wise i felt safe enough thank God,safety,english,positive,positive,negative,True,False -the ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,neutral,negative,False,False -payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,negative,True,False +safety wise i felt safe enough thank God,safety,english,positive,positive,positive,True,True +the ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,positive,negative,True,False +payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,positive,True,True prices yala kunyanya pa friday eve mwe yangoooo,pricing,lusaka_slang,negative,negative,negative,True,True app crashed when i tried to view receipts smh,app_performance,english,negative,negative,negative,True,True -customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from leopards hill tonight,booking,english,positive,positive,negative,True,False -safety wise yango is the way to go in lusaka,safety,english,positive,positive,negative,True,False -the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,negative,True,False +customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from leopards hill tonight,booking,english,positive,positive,positive,True,True +safety wise yango is the way to go in lusaka,safety,english,positive,positive,positive,True,True +the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,positive,True,True waited 27 mins in town center on a sunday too long,waiting_time,english,negative,negative,negative,True,True -payment via momo finally success after weeks of issues,payment,english,positive,positive,negative,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +payment via momo finally success after weeks of issues,payment,english,positive,positive,positive,True,True +driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices in chongwe area are too high in my opinion,pricing,english,negative,negative,negative,True,True app is becoming unstable with each new update sigh,app_performance,english,negative,negative,negative,True,True -customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga was easy thank God,booking,english,positive,positive,negative,True,False -safety wise driver was alert and respectful tonight,safety,english,positive,positive,negative,True,False +customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga was easy thank God,booking,english,positive,positive,positive,True,True +safety wise driver was alert and respectful tonight,safety,english,positive,positive,positive,True,True the ride was bumpy roads were terrible not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama tonight,payment,english,positive,positive,negative,True,False +waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama tonight,payment,english,positive,positive,positive,True,True driver was on phone tonight worried me a bit,driver_behavior,english,negative,negative,negative,True,True -prices for trips to ndola are reasonable now,pricing,english,positive,positive,negative,True,False -app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,neutral,negative,False,True -customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from town hall was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise yangos in app features are commendable,safety,english,positive,positive,negative,True,False -the ride was meh nothing exciting just a ride,ride_quality,english,neutral,neutral,negative,True,False -waited 25 mins on great east rd terrible,waiting_time,english,negative,negative,negative,True,True +prices for trips to ndola are reasonable now,pricing,english,positive,positive,positive,True,True +app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,negative,negative,True,True +customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from town hall was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise yangos in app features are commendable,safety,english,positive,positive,positive,True,True +the ride was meh nothing exciting just a ride,ride_quality,english,neutral,positive,positive,False,False +waited 25 mins on great east rd terrible,waiting_time,english,negative,positive,negative,False,True payment failed eventually worked annoying experience,payment,english,negative,negative,negative,True,True -driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,negative,True,False -yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,negative,True,False +driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,positive,True,True +yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,positive,True,True app crashed at the worst possible time during checkout,app_performance,english,negative,negative,negative,True,True customer support yangu yali rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed in libala for over 30 mins,booking,english,negative,negative,negative,True,True -safety wise share trip feature is essential at night,safety,english,positive,positive,negative,True,False -the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,negative,True,False -payment success first try thanks the heavens,payment,english,positive,positive,negative,True,False +safety wise share trip feature is essential at night,safety,english,positive,positive,positive,True,True +the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,neutral,True,False +waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,positive,True,True +payment success first try thanks the heavens,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True prices fluctuating wildly between routes confusing,pricing,english,negative,negative,negative,True,True -app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking was easy from heroes stadium tonight,booking,english,positive,positive,negative,True,False +app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking was easy from heroes stadium tonight,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,negative,True,False -waited 13 mins on freedom way acceptable,waiting_time,english,neutral,negative,negative,False,False +the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,positive,True,True +waited 13 mins on freedom way acceptable,waiting_time,english,neutral,positive,positive,False,False payment process is too slow we need real time refunds,payment,english,negative,negative,negative,True,True -driver wandi was a young woman so professional,driver_behavior,english,positive,positive,negative,True,False -prices for town to mtendere route are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,negative,True,False +driver wandi was a young woman so professional,driver_behavior,english,positive,positive,positive,True,True +prices for town to mtendere route are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone the whole ride,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high yango bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button feature,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,negative,True,False +customer support agent was awesome credit where due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button feature,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,positive,True,True waited 16 mins on cha cha cha rd too long,waiting_time,english,negative,negative,negative,True,True payment yacita fail then success eventually confusing,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days fair,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days fair,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track the route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu rd too long,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane currently,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True safety wise driver was over speeding terribly scary,safety,english,negative,negative,negative,True,True -the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,negative,False,False -waited 20 mins in olympia area kinda long,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 6 days unacceptable,payment,english,negative,negative,negative,True,True +the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,positive,False,False +waited 20 mins in olympia area kinda long,waiting_time,english,negative,positive,positive,False,False +payment system delayed my refund by 6 days unacceptable,payment,english,negative,neutral,negative,False,True driver tonight was a hero waited even when i was late,driver_behavior,english,positive,negative,negative,False,False -prices on yango have gone wild lately bafwesha,pricing,english,negative,positive,negative,False,True +prices on yango have gone wild lately bafwesha,pricing,english,negative,negative,negative,True,True app freezes on samsung phones lately fix it pls,app_performance,english,negative,negative,negative,True,True -customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali instant for once amazing thank God,booking,english,positive,positive,negative,True,False -safety wise i felt mostly safe on the trip,safety,english,positive,positive,negative,True,False -the ride was so so nothing exceptional,ride_quality,english,neutral,neutral,negative,True,False +customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali instant for once amazing thank God,booking,english,positive,positive,positive,True,True +safety wise i felt mostly safe on the trip,safety,english,positive,positive,positive,True,True +the ride was so so nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True waited 15 mins on lake road normal these days,waiting_time,english,neutral,negative,negative,False,False payment failed multiple times today annoying,payment,english,negative,negative,negative,True,True -driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,positive,negative,True,False -prices for woodlands to town are okay tbh,pricing,english,positive,neutral,negative,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,neutral,neutral,False,False +prices for woodlands to town are okay tbh,pricing,english,positive,neutral,neutral,False,False app crashes during checkout always when i need it most,app_performance,english,negative,negative,negative,True,True -customer support email response in 2 weeks ironic,customer_support,english,negative,positive,negative,False,True -booking flow needs simplification honestly,booking,english,negative,negative,negative,True,True +customer support email response in 2 weeks ironic,customer_support,english,negative,negative,negative,True,True +booking flow needs simplification honestly,booking,english,negative,positive,negative,False,True safety wise driver had no working seatbelts in back smh,safety,english,negative,negative,negative,True,True the ride was wholesome driver was a young guy bless,ride_quality,english,positive,positive,negative,True,False waited too long had to cancel and walk in the rain 🌧️,waiting_time,english,negative,negative,negative,True,True -payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the entire trip very rude bro,safety,english,negative,negative,negative,True,True -prices in town center are mostly fair these days,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -the ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +prices in town center are mostly fair these days,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,positive,positive,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +the ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 11 mins on tu lumumba rd average,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me consistently,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me consistently,payment,english,positive,positive,positive,True,True this driver tonight had me speechless so rude,driver_behavior,english,negative,negative,negative,True,True yango fares went up overnight what is happening,pricing,english,negative,positive,negative,False,True app yangu icrasha pamene ndikufuna kupanga book waaaa,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer care line iiyo just rings out every time,customer_support,english,negative,negative,negative,True,True booking ku makeni yali rough tonight 4 cancels,booking,nyanja_cinyanja,negative,negative,negative,True,True -safety wise driver knew his lane respected my space,safety,english,positive,positive,negative,True,False -the ride was honestly the worst experience this month,ride_quality,english,negative,positive,negative,False,True -waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety wise driver knew his lane respected my space,safety,english,positive,positive,positive,True,True +the ride was honestly the worst experience this month,ride_quality,english,negative,positive,positive,False,False +waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,negative,positive,False,True driver kept asking for tip even after i declined awkward,driver_behavior,english,negative,negative,negative,True,True prices ya late night rides are highway robbery,pricing,english,negative,negative,negative,True,True app ya yango ifwaya update ya nshimbi twikambe,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support resolved my issue this time around,customer_support,english,positive,positive,negative,True,False -booking accepted in 10 seconds wow blessed,booking,english,positive,positive,negative,True,False -safety wise the panic button gives me peace of mind,safety,english,positive,positive,negative,True,False -the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,negative,True,False +customer support resolved my issue this time around,customer_support,english,positive,positive,positive,True,True +booking accepted in 10 seconds wow blessed,booking,english,positive,positive,positive,True,True +safety wise the panic button gives me peace of mind,safety,english,positive,positive,positive,True,True +the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,positive,True,True waited 31 mins on sabaa palm road too much waaa,waiting_time,english,negative,negative,negative,True,True payment system kuyala fail wamuntundu wakwe twikambe,payment,bemba_cibemba,negative,negative,negative,True,True driver akakana kupita kunja ya cbd really kanshi,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yango prices to lake kariba route arent too bad,pricing,english,positive,negative,negative,False,False app crashed when i opened it had to clear cache today,app_performance,english,negative,negative,negative,True,True -customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,negative,False,True +customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,positive,False,False booking failed and i had to use bolt tonight kanshi,booking,nyanja_cinyanja,negative,negative,negative,True,True safety wise yango drivers should not be on whatsapp,safety,english,negative,negative,negative,True,True -the ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,negative,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,neutral,negative,True,False +the ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,positive,True,True +waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,negative,negative,False,False payment didnt go through 5 times wamuntundu wamayo,payment,bemba_cibemba,negative,negative,negative,True,True -driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,negative,True,False -prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,negative,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support is so so today nothing special,customer_support,english,neutral,neutral,negative,True,False -booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,negative,True,False -safety wise i felt mostly fine on the trip,safety,english,positive,positive,negative,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,neutral,negative,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,negative,False,False -payment via momo was instant rare blessing,payment,english,positive,positive,negative,True,False +driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,neutral,True,False +prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,positive,True,True +app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is so so today nothing special,customer_support,english,neutral,neutral,positive,True,False +booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,positive,True,True +safety wise i felt mostly fine on the trip,safety,english,positive,positive,positive,True,True +the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,positive,positive,True,True +waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,positive,False,False +payment via momo was instant rare blessing,payment,english,positive,positive,positive,True,True driver tonight was a saint refused to take a tip,driver_behavior,english,positive,negative,negative,False,False -yango fares are creeping up be careful folks,pricing,english,negative,positive,negative,False,True +yango fares are creeping up be careful folks,pricing,english,negative,positive,positive,False,False app crashes during navigation imagine the chaos,app_performance,english,negative,negative,negative,True,True -customer support is improving over time slowly,customer_support,english,positive,positive,negative,True,False -booking from sunningdale was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise driver had clean working seatbelts good,safety,english,positive,positive,negative,True,False -the ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,negative,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,negative,True,False +customer support is improving over time slowly,customer_support,english,positive,positive,positive,True,True +booking from sunningdale was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise driver had clean working seatbelts good,safety,english,positive,positive,positive,True,True +the ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,neutral,True,True +waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,positive,True,True payment yangu yala fail pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,neutral,negative,False,True -prices for woodlands to town are usually decent,pricing,english,positive,positive,negative,True,False -app needs a new theme its boring asf honestly,app_performance,english,negative,positive,negative,False,True +driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True +prices for woodlands to town are usually decent,pricing,english,positive,positive,positive,True,True +app needs a new theme its boring asf honestly,app_performance,english,negative,positive,positive,False,False customer support yangu yali frustrating tonight,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking flow needs a one tap option already yango,booking,english,negative,negative,negative,True,True -safety wise driver did the bare minimum nothing extra,safety,english,neutral,neutral,negative,True,False -the ride was a 7/10 honest review,ride_quality,english,positive,positive,negative,True,False +safety wise driver did the bare minimum nothing extra,safety,english,neutral,negative,neutral,False,True +the ride was a 7/10 honest review,ride_quality,english,positive,positive,positive,True,True waited too long again whats the point of this app waaa,waiting_time,english,negative,negative,negative,True,True -payment via airtel money works for me always,payment,english,positive,positive,negative,True,False +payment via airtel money works for me always,payment,english,positive,positive,positive,True,True driver was rude i wanted to complain but had no energy,driver_behavior,english,negative,negative,negative,True,True -prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,negative,False,True +prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,positive,False,False app yangu yali stable lelo no issues today,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from sandys creations area was instant,booking,english,positive,positive,negative,True,False -safety wise yango wins for me in lusaka any day,safety,english,positive,positive,negative,True,False -the ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,negative,False,True +customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from sandys creations area was instant,booking,english,positive,positive,positive,True,True +safety wise yango wins for me in lusaka any day,safety,english,positive,positive,positive,True,True +the ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,positive,False,False payment process needs a serious overhaul yango,payment,english,negative,negative,negative,True,True -driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,negative,True,False +driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,positive,True,True yangos fares in lusaka are getting too high lately,pricing,english,negative,negative,negative,True,True -app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer care lady was so kind today made my day,customer_support,english,positive,positive,negative,True,False +app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer care lady was so kind today made my day,customer_support,english,positive,positive,positive,True,True booking failed at peak hour from cha cha cha rd,booking,english,negative,negative,negative,True,True -safety wise yango drivers need more training honestly,safety,english,negative,positive,negative,False,True -the ride was meh nothing memorable to share,ride_quality,english,neutral,neutral,negative,True,False -waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,negative,True,False -payment via momo finally worked thanks,payment,english,positive,positive,negative,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,negative,True,False +safety wise yango drivers need more training honestly,safety,english,negative,positive,positive,False,False +the ride was meh nothing memorable to share,ride_quality,english,neutral,positive,positive,False,False +waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,positive,True,True +payment via momo finally worked thanks,payment,english,positive,positive,positive,True,True +driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,positive,True,True yango prices for chongwe should be lowered honestly,pricing,english,negative,negative,negative,True,True app crashed on me twice during booking annoying,app_performance,english,negative,negative,negative,True,True -customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False -safety wise yangos verification is appreciated,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,negative,True,True +customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True +safety wise yangos verification is appreciated,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on lake rd good time,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,neutral,True,False driver was a vibe we even chatted about politics weird,driver_behavior,english,neutral,negative,negative,False,False -prices in town to lilayi are reasonable,pricing,english,positive,positive,negative,True,False +prices in town to lilayi are reasonable,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always smh,app_performance,english,negative,negative,negative,True,True -customer service was helpful for once thanks team,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly tonight,booking,english,negative,positive,negative,False,True +customer service was helpful for once thanks team,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly tonight,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today rare,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today rare,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger awful experience,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,positive,True,True the ride was rough roads were potholed not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,negative,True,False +waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,positive,True,True payment process needs work yango come on now,payment,english,negative,positive,negative,False,True -driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly day in day out,safety,english,positive,positive,negative,True,False -the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,negative,True,False +driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly day in day out,safety,english,positive,positive,positive,True,True +the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system is broken on weekends always,payment,english,negative,negative,negative,True,True -driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,negative,True,False -prices keep rising yango come on now bafwesha,pricing,english,negative,positive,negative,False,True +driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,positive,True,True +prices keep rising yango come on now bafwesha,pricing,english,negative,positive,positive,False,False app freezes every time i open trip history,app_performance,english,negative,negative,negative,True,True -customer care has been okay lately not amazing,customer_support,english,neutral,neutral,negative,True,False -booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango is doing alright with vetting,safety,english,positive,positive,negative,True,False -the ride was a 6/10 not bad,ride_quality,english,neutral,neutral,negative,True,False +customer care has been okay lately not amazing,customer_support,english,neutral,neutral,neutral,True,True +booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango is doing alright with vetting,safety,english,positive,positive,positive,True,True +the ride was a 6/10 not bad,ride_quality,english,neutral,negative,negative,False,False waited 24 mins on great east rd too long,waiting_time,english,negative,negative,negative,True,True -payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,negative,True,False +payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,positive,True,True prices for town to airport need a flat rate seriously,pricing,english,negative,negative,negative,True,True app crashed mid trip again frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,negative,True,False +customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,positive,True,True booking flow needs less steps honestly tedious,booking,english,negative,negative,negative,True,True -safety wise yango is doing well for me,safety,english,positive,positive,negative,True,False +safety wise yango is doing well for me,safety,english,positive,positive,positive,True,True the ride was wholesome driver was a uni student,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,positive,True,True payment yala fail too often pamene ndikufuna kucheckout,payment,nyanja_cinyanja,negative,negative,negative,True,True driver wandi alefuna ka tip pa fare yapanga paid,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in chongwe district are too high yango,pricing,english,negative,negative,negative,True,True -app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service was patient and helpful tonight,customer_support,english,positive,positive,negative,True,False -booking yali instant for once amazing,booking,english,positive,positive,negative,True,False +app yangu yala work fine after the update,app_performance,nyanja_cinyanja,positive,negative,positive,False,True +customer service was patient and helpful tonight,customer_support,english,positive,positive,positive,True,True +booking yali instant for once amazing,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama,payment,english,positive,positive,negative,True,False +the ride was the most enjoyable this month tbh,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a friday eve fast,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama,payment,english,positive,positive,positive,True,True driver tonight pi try kupanga overcharge eeeh,driver_behavior,lusaka_slang,negative,negative,negative,True,True -prices ku copperbelt are reasonable enough,pricing,english,positive,positive,negative,True,False +prices ku copperbelt are reasonable enough,pricing,english,positive,positive,positive,True,True app crashed during cash payment confirmation 😤,app_performance,english,negative,negative,negative,True,True -customer support yacita help me na refund pakaona,customer_support,bemba_cibemba,positive,positive,negative,True,False +customer support yacita help me na refund pakaona,customer_support,bemba_cibemba,positive,positive,positive,True,True booking yali ku mufulira yacita work pa first try,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise nshilemfwa fyabwino na uyu driver tonight,safety,bemba_cibemba,negative,positive,negative,False,True -the ride yacita normal nothing special honestly,ride_quality,nyanja_cinyanja,neutral,neutral,negative,True,False -waited only 2 mins from town hall blessed quick,waiting_time,english,positive,positive,negative,True,False -payment yali instant via airtel money no fuss,payment,english,positive,positive,negative,True,False -driver was kind but the car smelled of sweat ugh,driver_behavior,english,positive,negative,negative,False,False -driver was kind but the car smelled of sweat ugh,ride_quality,english,negative,negative,negative,True,True -prices for solwezi route are okay nothing crazy,pricing,english,positive,neutral,negative,False,False -app yangu yapanga improve since may bwino sana,app_performance,bemba_cibemba,positive,negative,negative,False,False -customer support is finally taking my complaints seriously,customer_support,english,positive,negative,negative,False,False -booking yali smooth pa thursday morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise i had no issue with my driver tonight,safety,english,positive,neutral,negative,False,False -the ride yali peaceful and i appreciated the silence,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +safety wise nshilemfwa fyabwino na uyu driver tonight,safety,bemba_cibemba,negative,positive,positive,False,False +the ride yacita normal nothing special honestly,ride_quality,nyanja_cinyanja,neutral,positive,neutral,False,True +waited only 2 mins from town hall blessed quick,waiting_time,english,positive,positive,positive,True,True +payment yali instant via airtel money no fuss,payment,english,positive,positive,positive,True,True +driver was kind but the car smelled of sweat ugh,driver_behavior,english,positive,neutral,negative,False,False +driver was kind but the car smelled of sweat ugh,ride_quality,english,negative,neutral,negative,False,True +prices for solwezi route are okay nothing crazy,pricing,english,positive,negative,neutral,False,False +app yangu yapanga improve since may bwino sana,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is finally taking my complaints seriously,customer_support,english,positive,negative,positive,False,True +booking yali smooth pa thursday morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise i had no issue with my driver tonight,safety,english,positive,positive,negative,True,False +the ride yali peaceful and i appreciated the silence,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 22 mins from emmasdale too long honestly,waiting_time,english,negative,negative,negative,True,True -payment via mtn money worked fast tonight surprise,payment,english,positive,positive,negative,True,False +payment via mtn money worked fast tonight surprise,payment,english,positive,positive,positive,True,True driver alefuna ndimupatse tip after the trip eeh,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices in lusaka are too inconsistent yango,pricing,english,negative,negative,negative,True,True -app yangu yala bwino lelo lelo nakubwelela,app_performance,bemba_cibemba,positive,positive,negative,True,False +app yangu yala bwino lelo lelo nakubwelela,app_performance,bemba_cibemba,positive,positive,positive,True,True customer support yangu yali patient na empathetic today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga yali smooth pa friday eve,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango drivers respect lanes tonight,safety,english,positive,positive,negative,True,False +booking from kabulonga yali smooth pa friday eve,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango drivers respect lanes tonight,safety,english,positive,positive,positive,True,True the ride was meh long traffic delay was a pain,ride_quality,english,negative,negative,negative,True,True waited 18 mins from ndola town too long,waiting_time,english,negative,negative,negative,True,True payment yangu yacita fail twice pa one trip really,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was a vibe asked about my day so polite,driver_behavior,english,positive,positive,negative,True,False -prices for town to garden city are reasonable,pricing,english,positive,positive,negative,True,False +driver was a vibe asked about my day so polite,driver_behavior,english,positive,positive,positive,True,True +prices for town to garden city are reasonable,pricing,english,positive,positive,positive,True,True app yangu icrasha pamene ndikufuna kuti book waaaa 😡,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer support replied to my email in 4 days finally,customer_support,english,neutral,positive,negative,False,False +customer support replied to my email in 4 days finally,customer_support,english,neutral,positive,positive,False,False booking failed at 6am in lusaka south,booking,english,negative,negative,negative,True,True -safety wise i felt secure with seatbelt and id displayed,safety,english,positive,positive,negative,True,False -the ride was just okay nothing exceptional honestly,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on cairo road quick,waiting_time,english,positive,positive,negative,True,False +safety wise i felt secure with seatbelt and id displayed,safety,english,positive,positive,positive,True,True +the ride was just okay nothing exceptional honestly,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on cairo road quick,waiting_time,english,positive,positive,positive,True,True payment process yangu yala fail eeeh again,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver tonight knew lusaka inside out impressed,driver_behavior,english,positive,positive,negative,True,False +driver tonight knew lusaka inside out impressed,driver_behavior,english,positive,positive,positive,True,True yango fares yala kunyanya na payday surge mwe,pricing,lusaka_slang,negative,negative,negative,True,True -app yala fine no crashes for a week lelo nice,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu yali kind and patient,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking is reliable on weekday afternoons,booking,english,positive,positive,negative,True,False +app yala fine no crashes for a week lelo nice,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali kind and patient,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking is reliable on weekday afternoons,booking,english,positive,positive,positive,True,True safety wise driver took shortcuts that were not safe,safety,english,negative,positive,negative,False,True the ride was a nightmare driver kept jerking the brakes,ride_quality,english,negative,negative,negative,True,True -waited only 4 mins on chinika rd amazing,waiting_time,english,positive,positive,negative,True,False -payment ya momo yali instant tonight rare,payment,nyanja_cinyanja,positive,positive,negative,True,False +waited only 4 mins on chinika rd amazing,waiting_time,english,positive,positive,positive,True,True +payment ya momo yali instant tonight rare,payment,nyanja_cinyanja,positive,positive,positive,True,True driver alikana kupita ku heroes stadium too far for him,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices for town to woodlands are usually fair,pricing,english,positive,positive,negative,True,False +prices for town to woodlands are usually fair,pricing,english,positive,positive,neutral,True,False app yangu yala crash often after update kabili,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service yangu was rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try fye,booking,bemba_cibemba,neutral,positive,negative,False,False -safety wise i had a sober driver thank God,safety,english,positive,positive,negative,True,False -the ride yali smooth and clean honestly impressed,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 17 mins from manda hill kinda long,waiting_time,english,negative,negative,negative,True,True +booking yali smooth pa second try fye,booking,bemba_cibemba,neutral,positive,positive,False,False +safety wise i had a sober driver thank God,safety,english,positive,positive,positive,True,True +the ride yali smooth and clean honestly impressed,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 17 mins from manda hill kinda long,waiting_time,english,negative,positive,positive,False,False payment failed pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was so chill we even shared a laugh 😆,driver_behavior,english,positive,negative,negative,False,False -yango prices have stabilized this month thank God,pricing,english,positive,positive,negative,True,False -app yangu yala work fine lelo no glitch yangoooo,app_performance,lusaka_slang,positive,positive,negative,True,False -customer support yangu yali fast on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from cairo road this morning,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise yango drivers should be more careful at night,safety,english,negative,positive,negative,False,True -the ride was so so nothing memorable just functional,ride_quality,english,neutral,neutral,negative,True,False -waited 23 mins on cha cha cha rd terrible time,waiting_time,english,negative,negative,negative,True,True -payment via mtn money was instant first try amazing,payment,english,positive,positive,negative,True,False +yango prices have stabilized this month thank God,pricing,english,positive,positive,positive,True,True +app yangu yala work fine lelo no glitch yangoooo,app_performance,lusaka_slang,positive,positive,positive,True,True +customer support yangu yali fast on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from cairo road this morning,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise yango drivers should be more careful at night,safety,english,negative,positive,positive,False,False +the ride was so so nothing memorable just functional,ride_quality,english,neutral,positive,negative,False,False +waited 23 mins on cha cha cha rd terrible time,waiting_time,english,negative,positive,negative,False,True +payment via mtn money was instant first try amazing,payment,english,positive,positive,positive,True,True driver alefuna kuti i give him 5 stars after rude behavior,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True -prices in town to longacres are reasonable enough,pricing,english,positive,positive,negative,True,False +prices in town to longacres are reasonable enough,pricing,english,positive,positive,positive,True,True app yangu icrasha pamene network yakuyenda kushuka,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer care yangu yali helpful via dm yangu,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu yali helpful via dm yangu,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed in chunga area for 35 min,booking,english,negative,negative,negative,True,True -safety wise i recommend yango over indriver any day,safety,english,positive,positive,negative,True,False -the ride yali pleasant driver was very calm,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited fye 6 mins twikambe quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment yali instant via airtel today rare blessing,payment,english,positive,positive,negative,True,False +safety wise i recommend yango over indriver any day,safety,english,positive,positive,positive,True,True +the ride yali pleasant driver was very calm,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited fye 6 mins twikambe quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment yali instant via airtel today rare blessing,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True -yangos pricing structure is opaque honestly,pricing,english,negative,positive,negative,False,True -app yangu yala fine pa android pa iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango is the safest option in lusaka,safety,english,positive,positive,negative,True,False +yangos pricing structure is opaque honestly,pricing,english,negative,positive,positive,False,False +app yangu yala fine pa android pa iphone yacita crash,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support yangu was decent today neutral,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking yali smooth pa first try ee,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango is the safest option in lusaka,safety,english,positive,positive,positive,True,True the ride yali bumpy roads were terrible not yangos fault,ride_quality,nyanja_cinyanja,neutral,negative,negative,False,False waited 28 mins from chongwe town too long honestly,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 7 days unacceptable,payment,english,negative,negative,negative,True,True -driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,negative,True,False -prices for chibolya area are okay no complaints honestly,pricing,english,positive,neutral,negative,False,False +payment system delayed my refund by 7 days unacceptable,payment,english,negative,neutral,negative,False,True +driver was a saint helped my mother with her bags 🥺,driver_behavior,english,positive,positive,positive,True,True +prices for chibolya area are okay no complaints honestly,pricing,english,positive,negative,neutral,False,False app loaded slowly today maybe network issue idk,app_performance,english,negative,negative,negative,True,True -customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu yali quick on dm today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed but eventually accepted by 5th driver,booking,english,negative,negative,negative,True,True -safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,negative,True,False -the ride was peaceful driver respected silence,ride_quality,english,positive,positive,negative,True,False -waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,negative,True,False +safety wise i love the in app safety features yangoooo,safety,lusaka_slang,positive,positive,positive,True,True +the ride was peaceful driver respected silence,ride_quality,english,positive,positive,positive,True,True +waited 5 mins on a busy friday eve impressive,waiting_time,english,positive,positive,positive,True,True payment ya momo failed had to pay cash 🤦‍♀️,payment,nyanja_cinyanja,negative,negative,negative,True,True -driver was on his second phone the whole drive bro,safety,english,negative,positive,negative,False,True +driver was on his second phone the whole drive bro,safety,english,negative,positive,positive,False,False prices ya yango ifwaya kufima downward seriously,pricing,bemba_cibemba,negative,negative,negative,True,True -app yangu yacita work fine lelo no issues bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth pa first try fye basi nice,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise yango is doing alright nothing wrong,safety,english,positive,neutral,negative,False,False +app yangu yacita work fine lelo no issues bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu was helpful and patient today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth pa first try fye basi nice,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise yango is doing alright nothing wrong,safety,english,positive,positive,neutral,True,False the ride was meh just a way to get home,ride_quality,english,neutral,negative,negative,False,False waited 11 mins from sandys creations average,waiting_time,english,neutral,negative,negative,False,False -payment success ye no drama tonight amazing,payment,english,positive,positive,negative,True,False +payment success ye no drama tonight amazing,payment,english,positive,positive,positive,True,True driver alefuna kuti i pay him a tip after the trip rude,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yangos pricing yala kunyanya pa weekend kanshi,pricing,nyanja_cinyanja,negative,negative,negative,True,True app crashed mid trip while navigating frustrating,app_performance,english,negative,negative,negative,True,True -customer support yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False +customer support yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False booking failed during the surge what else is new really,booking,english,negative,negative,negative,True,True -safety wise im a yango supporter still tonight,safety,english,positive,positive,negative,True,False -the ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,negative,True,False +safety wise im a yango supporter still tonight,safety,english,positive,positive,positive,True,True +the ride was a 8/10 honestly the driver was nice,ride_quality,english,positive,positive,positive,True,True waited 14 mins on lake rd traffic is the culprit,waiting_time,english,negative,negative,negative,True,True -payment via airtel money was fast today as always,payment,english,positive,positive,negative,True,False +payment via airtel money was fast today as always,payment,english,positive,positive,positive,True,True driver was on a phone call throughout very rude bro,driver_behavior,english,negative,negative,negative,True,True yangos prices have gone up significantly lately fr,pricing,english,negative,negative,negative,True,True app keeps logging me out twice a day annoying,app_performance,english,negative,negative,negative,True,True -customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,negative,False,False +customer support solved my refund issue in 5 days,customer_support,english,neutral,positive,positive,False,False booking yacita work na surge yali not too high tonight,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise i give yango 8/10 honestly,safety,english,positive,positive,negative,True,False -the ride yali peaceful and clean honestly love it,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 22 mins in roma area kinda long honestly,waiting_time,english,negative,negative,negative,True,True -payment process needs work but improving slowly,payment,english,neutral,neutral,negative,True,False -driver wandi was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,negative,True,False +safety wise i give yango 8/10 honestly,safety,english,positive,positive,positive,True,True +the ride yali peaceful and clean honestly love it,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 22 mins in roma area kinda long honestly,waiting_time,english,negative,positive,positive,False,False +payment process needs work but improving slowly,payment,english,neutral,positive,neutral,False,True +driver wandi was a young man so friendly we chatted nicely,driver_behavior,english,positive,positive,positive,True,True prices in chongwe are unjustified yango bafwesha,pricing,english,negative,negative,negative,True,True -app yangu yala fine pa android iphone yacita crash kabili,app_performance,nyanja_cinyanja,negative,positive,negative,False,True -customer support was patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is reliable always,booking,english,positive,positive,negative,True,False -safety wise im happy with yangos verification system,safety,english,positive,positive,negative,True,False -the ride was just okay it served its purpose only,ride_quality,english,neutral,neutral,negative,True,False -waited 9 mins on long acres rd average,waiting_time,english,positive,neutral,negative,False,False +app yangu yala fine pa android iphone yacita crash kabili,app_performance,nyanja_cinyanja,negative,positive,positive,False,False +customer support was patient na helpful kwambili,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is reliable always,booking,english,positive,positive,positive,True,True +safety wise im happy with yangos verification system,safety,english,positive,positive,positive,True,True +the ride was just okay it served its purpose only,ride_quality,english,neutral,neutral,neutral,True,True +waited 9 mins on long acres rd average,waiting_time,english,positive,negative,negative,False,False payment yangu yacita fail and had to pay cash mwe,payment,lusaka_slang,negative,negative,negative,True,True driver was overspeeding the entire trip i was scared 😨,safety,english,negative,negative,negative,True,True -prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,negative,True,False -app is okay for me works well on android 13 currently,app_performance,english,positive,positive,negative,True,False -customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,negative,True,False -booking was easy from independence stadium area tonight,booking,english,positive,positive,negative,True,False -safety wise i prefer yango over bolt honestly,safety,english,positive,positive,negative,True,False +prices for trips to woodlands are reasonable enough,pricing,english,positive,positive,positive,True,True +app is okay for me works well on android 13 currently,app_performance,english,positive,positive,positive,True,True +customer care responded to my email within 24 hrs nice,customer_support,english,positive,positive,positive,True,True +booking was easy from independence stadium area tonight,booking,english,positive,positive,positive,True,True +safety wise i prefer yango over bolt honestly,safety,english,positive,positive,positive,True,True the ride was meh i should have walked actually,ride_quality,english,negative,negative,negative,True,True -waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,negative,True,False -payment process is slow but accurate eventually,payment,english,neutral,neutral,negative,True,False +waited 7 mins in kabwata reasonable,waiting_time,english,positive,positive,positive,True,True +payment process is slow but accurate eventually,payment,english,neutral,positive,positive,False,False driver tonight was rude bro had attitude for no reason,driver_behavior,english,negative,negative,negative,True,True yango prices yala kunyanya kunoko nayine ndamuka,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yali ok no crashes for a week kanshi,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer support handled my issue with grace appreciated,customer_support,english,positive,positive,negative,True,False -booking is generally smooth not perfect but acceptable,booking,english,positive,positive,negative,True,False -safety wise yango drivers are usually careful with the law,safety,english,positive,positive,negative,True,False -the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,negative,False,True +customer support handled my issue with grace appreciated,customer_support,english,positive,positive,positive,True,True +booking is generally smooth not perfect but acceptable,booking,english,positive,positive,positive,True,True +safety wise yango drivers are usually careful with the law,safety,english,positive,positive,positive,True,True +the ride was decent but car needed cleaning honestly,ride_quality,english,negative,positive,neutral,False,False waited 18 mins from chibombo rd too much,waiting_time,english,negative,negative,negative,True,True -payment success first try love that no fuss,payment,english,positive,positive,negative,True,False -driver was professional respected my time appreciated,driver_behavior,english,positive,positive,negative,True,False -prices for town to lilayi route are reasonable,pricing,english,positive,positive,negative,True,False +payment success first try love that no fuss,payment,english,positive,positive,positive,True,True +driver was professional respected my time appreciated,driver_behavior,english,positive,positive,positive,True,True +prices for town to lilayi route are reasonable,pricing,english,positive,positive,positive,True,True app crashed during peak hours when i needed it most,app_performance,english,negative,negative,negative,True,True -customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,negative,True,False +customer support resolved my issue in 10 mins so fast,customer_support,english,positive,positive,positive,True,True booking failed for 30 mins straight in chazanga,booking,english,negative,negative,negative,True,True -safety wise yango is improving year by year imo,safety,english,positive,positive,negative,True,False -the ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,negative,True,False -payment via airtel works for me always reliable touch wood,payment,english,positive,positive,negative,True,False +safety wise yango is improving year by year imo,safety,english,positive,positive,positive,True,True +the ride yali fye sweet driver was a fun guy,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 5 mins on a sunday afternoon quick,waiting_time,english,positive,positive,positive,True,True +payment via airtel works for me always reliable touch wood,payment,english,positive,positive,positive,True,True driver was so quiet i thought something was wrong lol,driver_behavior,english,neutral,negative,negative,False,False -prices in town to ngwerere road are okay tbh,pricing,english,positive,neutral,negative,False,False -app loaded faster than usual this morning surprised,app_performance,english,positive,positive,negative,True,False +prices in town to ngwerere road are okay tbh,pricing,english,positive,negative,neutral,False,False +app loaded faster than usual this morning surprised,app_performance,english,positive,positive,positive,True,True customer support yangu was slow today disappointed,customer_support,nyanja_cinyanja,negative,negative,negative,True,True -booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,negative,True,False -the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,negative,True,False +booking yali smooth pa second try basi,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango drivers are mostly decent honestly,safety,english,positive,positive,positive,True,True +the ride was just enough i wasnt impressed but not mad,ride_quality,english,neutral,neutral,neutral,True,True waited 24 mins on a tuesday morning too long,waiting_time,english,negative,negative,negative,True,True -payment process improving with new updates appreciated,payment,english,positive,positive,negative,True,False +payment process improving with new updates appreciated,payment,english,positive,positive,positive,True,True driver alikwiya pamene ndinakana kupatsa rating ya 5,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True prices ya yango ifwaya kupanga downgrade naffuko bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app yangu yala glitch when GPS pin is off,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer service through dm was actually responsive,customer_support,english,positive,positive,negative,True,False -booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,negative,True,False -safety wise driver was on weed i could smell it bro,safety,english,negative,neutral,negative,False,True -the ride was actually nice for a change wow,ride_quality,english,positive,positive,negative,True,False -waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,neutral,negative,False,False +booking yali bwino lelo no surge thank God,booking,bemba_cibemba,positive,positive,positive,True,True +safety wise driver was on weed i could smell it bro,safety,english,negative,positive,negative,False,True +the ride was actually nice for a change wow,ride_quality,english,positive,positive,positive,True,True +waited 7 mins ku heroes stadium acceptable,waiting_time,nyanja_cinyanja,positive,positive,positive,True,True payment ya momo yacita fail then airtel works,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +driver alefika smiling kanshi made my day 😊,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices for matero to town should be revised honestly,pricing,english,negative,negative,negative,True,True app updates are slow yango please move faster ai,app_performance,english,negative,negative,negative,True,True -customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer care yangu was empathetic and quick today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed and i missed my doctors appointment 😭,booking,english,negative,negative,negative,True,True -safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,negative,True,False -the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,negative,True,False -waited 32 mins on lake rd honestly never again,waiting_time,english,negative,negative,negative,True,True +safety wise i appreciate when drivers ask for destination,safety,english,positive,positive,positive,True,True +the ride was sweet driver was a uni student so cool,ride_quality,english,positive,positive,positive,True,True +waited 32 mins on lake rd honestly never again,waiting_time,english,negative,positive,negative,False,True payment process is sometimes too slow especially refunds,payment,english,negative,negative,negative,True,True driver was rude but at least he was on time tbh,driver_behavior,english,negative,negative,negative,True,True driver was rude but at least he was on time tbh,waiting_time,english,positive,negative,negative,False,False -prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,negative,True,False -app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,negative,True,False +prices for chunga to garden city are reasonable enough,pricing,english,positive,positive,positive,True,True +app yala work fine no problems lately bwino,app_performance,nyanja_cinyanja,positive,positive,positive,True,True customer service yangu yali rude on the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed multiple times in chunga area today,booking,english,negative,negative,negative,True,True -safety wise i felt safe enough thank God,safety,english,positive,positive,negative,True,False -the ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,neutral,negative,False,False -payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,negative,True,False +safety wise i felt safe enough thank God,safety,english,positive,positive,positive,True,True +the ride yali peaceful driver was chill bro,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 9 mins on a thursday eve acceptable,waiting_time,english,positive,positive,negative,True,False +payment ya cash is the only reliable backup yango,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was honestly the kindest dude bless him,driver_behavior,english,positive,positive,positive,True,True prices yala kunyanya pa friday eve mwe yangoooo,pricing,lusaka_slang,negative,negative,negative,True,True app crashed when i tried to view receipts smh,app_performance,english,negative,negative,negative,True,True -customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali easy from leopards hill tonight,booking,english,positive,positive,negative,True,False -safety wise yango is the way to go in lusaka,safety,english,positive,positive,negative,True,False -the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,negative,True,False +customer support yangu yali patient and resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali easy from leopards hill tonight,booking,english,positive,positive,positive,True,True +safety wise yango is the way to go in lusaka,safety,english,positive,positive,positive,True,True +the ride was a 7/10 honestly comfortable,ride_quality,english,positive,positive,positive,True,True waited 27 mins in town center on a sunday too long,waiting_time,english,negative,negative,negative,True,True -payment via momo finally success after weeks of issues,payment,english,positive,positive,negative,True,False -driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,negative,True,False +payment via momo finally success after weeks of issues,payment,english,positive,positive,positive,True,True +driver wandi alefika fast and was very respectful 🙏,driver_behavior,nyanja_cinyanja,positive,positive,positive,True,True prices in chongwe area are too high in my opinion,pricing,english,negative,negative,negative,True,True app is becoming unstable with each new update sigh,app_performance,english,negative,negative,negative,True,True -customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga was easy thank God,booking,english,positive,positive,negative,True,False -safety wise driver was alert and respectful tonight,safety,english,positive,positive,negative,True,False +customer service yangu yali helpful today via twitter,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga was easy thank God,booking,english,positive,positive,positive,True,True +safety wise driver was alert and respectful tonight,safety,english,positive,positive,positive,True,True the ride was bumpy roads were terrible not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama tonight,payment,english,positive,positive,negative,True,False +waited 4 mins from levy park amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama tonight,payment,english,positive,positive,positive,True,True driver was on phone tonight worried me a bit,driver_behavior,english,negative,negative,negative,True,True -prices for trips to ndola are reasonable now,pricing,english,positive,positive,negative,True,False -app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,neutral,negative,False,True -customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from town hall was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise yangos in app features are commendable,safety,english,positive,positive,negative,True,False -the ride was meh nothing exciting just a ride,ride_quality,english,neutral,neutral,negative,True,False -waited 25 mins on great east rd terrible,waiting_time,english,negative,negative,negative,True,True +prices for trips to ndola are reasonable now,pricing,english,positive,positive,positive,True,True +app yangu icrasha when i try to book yikes,app_performance,nyanja_cinyanja,negative,negative,negative,True,True +customer service yangu was awesome made my day,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from town hall was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise yangos in app features are commendable,safety,english,positive,positive,positive,True,True +the ride was meh nothing exciting just a ride,ride_quality,english,neutral,positive,positive,False,False +waited 25 mins on great east rd terrible,waiting_time,english,negative,positive,negative,False,True payment failed eventually worked annoying experience,payment,english,negative,negative,negative,True,True -driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,negative,True,False -yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,negative,True,False +driver was a saint helped me unload my groceries 🥰,driver_behavior,english,positive,positive,positive,True,True +yango prices in lusaka have stabilized i admit,pricing,english,positive,positive,positive,True,True app crashed at the worst possible time during checkout,app_performance,english,negative,negative,negative,True,True customer support yangu yali rude over the phone today,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking failed in libala for over 30 mins,booking,english,negative,negative,negative,True,True -safety wise share trip feature is essential at night,safety,english,positive,positive,negative,True,False -the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,negative,True,False -payment success first try thanks the heavens,payment,english,positive,positive,negative,True,False +safety wise share trip feature is essential at night,safety,english,positive,positive,positive,True,True +the ride was sleepy in a good way driver was calm,ride_quality,english,positive,positive,neutral,True,False +waited 3 mins from olympia park amazing,waiting_time,english,positive,positive,positive,True,True +payment success first try thanks the heavens,payment,english,positive,positive,positive,True,True driver tonight was rude bro had attitude i complained,driver_behavior,english,negative,negative,negative,True,True prices fluctuating wildly between routes confusing,pricing,english,negative,negative,negative,True,True -app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,negative,negative,False,False -customer service yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,negative,False,False -booking was easy from heroes stadium tonight,booking,english,positive,positive,negative,True,False +app yangu yala bwino on android no crashes,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu yali decent today neutral fye,customer_support,nyanja_cinyanja,neutral,positive,positive,False,False +booking was easy from heroes stadium tonight,booking,english,positive,positive,positive,True,True safety wise yango drivers should be retrained imo,safety,english,negative,negative,negative,True,True -the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,negative,True,False -waited 13 mins on freedom way acceptable,waiting_time,english,neutral,negative,negative,False,False +the ride was peaceful and pleasant honestly,ride_quality,english,positive,positive,positive,True,True +waited 13 mins on freedom way acceptable,waiting_time,english,neutral,positive,positive,False,False payment process is too slow we need real time refunds,payment,english,negative,negative,negative,True,True -driver wandi was a young woman so professional,driver_behavior,english,positive,positive,negative,True,False -prices for town to mtendere route are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im thankful for share trip option,safety,english,positive,positive,negative,True,False -the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,negative,True,False -waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,negative,True,False -payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,negative,True,False +driver wandi was a young woman so professional,driver_behavior,english,positive,positive,positive,True,True +prices for town to mtendere route are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino bwino with the new update,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer support yangu yali quick on twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali smooth from chibolya tonight,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im thankful for share trip option,safety,english,positive,positive,positive,True,True +the ride was excellent driver was a pro a real pro,ride_quality,english,positive,positive,positive,True,True +waited 3 mins from town hall area amazing time,waiting_time,english,positive,positive,positive,True,True +payment via mtn momo finally works no drama appreciated,payment,english,positive,positive,positive,True,True driver wasnt great barely spoke and on phone the whole ride,driver_behavior,english,negative,negative,negative,True,True prices for chongwe to lusaka are too high yango bafwesha,pricing,bemba_cibemba,negative,negative,negative,True,True app needs offline mode for rural areas with bad signal,app_performance,english,negative,negative,negative,True,True -customer support agent was awesome credit where due,customer_support,english,positive,neutral,negative,False,False -booking is generally reliable for short distances,booking,english,positive,positive,negative,True,False -safety wise yango is doing well with panic button feature,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,negative,True,False +customer support agent was awesome credit where due,customer_support,english,positive,positive,positive,True,True +booking is generally reliable for short distances,booking,english,positive,positive,positive,True,True +safety wise yango is doing well with panic button feature,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol 🌻,ride_quality,english,positive,positive,positive,True,True waited 16 mins on cha cha cha rd too long,waiting_time,english,negative,negative,negative,True,True payment yacita fail then success eventually confusing,payment,nyanja_cinyanja,neutral,negative,negative,False,False driver tonight was eh not the worst not the best,driver_behavior,english,neutral,negative,negative,False,False -prices in town are pretty consistent these days fair,pricing,english,positive,positive,negative,True,False +prices in town are pretty consistent these days fair,pricing,english,positive,positive,positive,True,True app crashes mid trip frustrating to track the route,app_performance,english,negative,negative,negative,True,True -customer support agent literally argued with me wild,customer_support,english,negative,negative,negative,True,True +customer support agent literally argued with me wild,customer_support,english,negative,positive,negative,False,True booking yacita work pa first try yet again ulo,booking,nyanja_cinyanja,positive,negative,negative,False,False -safety wise yangos in app features are top tier,safety,english,positive,positive,negative,True,False -the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,negative,True,False +safety wise yangos in app features are top tier,safety,english,positive,positive,positive,True,True +the ride was peaceful driver was respectful and calm,ride_quality,english,positive,positive,positive,True,True waited 26 mins on kalundu rd too long,waiting_time,english,negative,negative,negative,True,True -payment process was instant via airtel today,payment,english,positive,positive,negative,True,False -driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,negative,True,False +payment process was instant via airtel today,payment,english,positive,positive,positive,True,True +driver was kind but missed the destination by a km,driver_behavior,english,neutral,neutral,neutral,True,True yango fares from town to airport are insane currently,pricing,english,negative,negative,negative,True,True app yangu has been freezing this week consistently,app_performance,nyanja_cinyanja,negative,negative,negative,True,True -customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,negative,True,False +customer service yangu was useful this time around,customer_support,nyanja_cinyanja,positive,positive,positive,True,True booking failed from chunga area for over 40 min,booking,english,negative,negative,negative,True,True safety wise driver was over speeding terribly scary,safety,english,negative,negative,negative,True,True -the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,negative,False,False -waited 20 mins in olympia area kinda long,waiting_time,english,negative,negative,negative,True,True -payment system delayed my refund by 6 days unacceptable,payment,english,negative,negative,negative,True,True +the ride was just fine nothing exceptional honestly,ride_quality,english,neutral,positive,positive,False,False +waited 20 mins in olympia area kinda long,waiting_time,english,negative,positive,positive,False,False +payment system delayed my refund by 6 days unacceptable,payment,english,negative,neutral,negative,False,True driver tonight was a hero waited even when i was late,driver_behavior,english,positive,negative,negative,False,False -prices on yango have gone wild lately bafwesha,pricing,english,negative,positive,negative,False,True +prices on yango have gone wild lately bafwesha,pricing,english,negative,negative,negative,True,True app freezes on samsung phones lately fix it pls,app_performance,english,negative,negative,negative,True,True -customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking yali instant for once amazing thank God,booking,english,positive,positive,negative,True,False -safety wise i felt mostly safe on the trip,safety,english,positive,positive,negative,True,False -the ride was so so nothing exceptional,ride_quality,english,neutral,neutral,negative,True,False +customer support yangu was amazing kindly resolved my issue,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking yali instant for once amazing thank God,booking,english,positive,positive,positive,True,True +safety wise i felt mostly safe on the trip,safety,english,positive,positive,positive,True,True +the ride was so so nothing exceptional,ride_quality,english,neutral,positive,neutral,False,True waited 15 mins on lake road normal these days,waiting_time,english,neutral,negative,negative,False,False payment failed multiple times today annoying,payment,english,negative,negative,negative,True,True -driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,positive,negative,True,False -prices for woodlands to town are okay tbh,pricing,english,positive,neutral,negative,False,False +driver was actually polite though i was expecting rudeness,driver_behavior,english,positive,neutral,neutral,False,False +prices for woodlands to town are okay tbh,pricing,english,positive,neutral,neutral,False,False app crashes during checkout always when i need it most,app_performance,english,negative,negative,negative,True,True -customer support email response in 2 weeks ironic,customer_support,english,negative,positive,negative,False,True -booking flow needs simplification honestly,booking,english,negative,negative,negative,True,True +customer support email response in 2 weeks ironic,customer_support,english,negative,negative,negative,True,True +booking flow needs simplification honestly,booking,english,negative,positive,negative,False,True safety wise driver had no working seatbelts in back smh,safety,english,negative,negative,negative,True,True the ride was wholesome driver was a young guy bless,ride_quality,english,positive,positive,negative,True,False waited too long had to cancel and walk in the rain 🌧️,waiting_time,english,negative,negative,negative,True,True -payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,negative,True,False +payment yangu yacita refund finally after 1 week,payment,nyanja_cinyanja,positive,positive,positive,True,True driver was on whatsapp the entire trip very rude bro,safety,english,negative,negative,negative,True,True -prices in town center are mostly fair these days,pricing,english,positive,positive,negative,True,False -app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,negative,False,False -customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,negative,negative,True,True -booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise i drove with a sober driver thank God,safety,english,positive,positive,negative,True,False -the ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False +prices in town center are mostly fair these days,pricing,english,positive,positive,positive,True,True +app yala work fine pa android only smh,app_performance,nyanja_cinyanja,neutral,positive,positive,False,False +customer care needs a major overhaul honestly bafwesha,customer_support,bemba_cibemba,negative,positive,positive,False,False +booking yacita complete pa second try im okay with it,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise i drove with a sober driver thank God,safety,english,positive,positive,positive,True,True +the ride yali sweet driver was a uni student we chatted,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True waited 11 mins on tu lumumba rd average,waiting_time,english,neutral,negative,negative,False,False -payment via airtel money is reliable for me consistently,payment,english,positive,positive,negative,True,False +payment via airtel money is reliable for me consistently,payment,english,positive,positive,positive,True,True this driver tonight had me speechless so rude,driver_behavior,english,negative,negative,negative,True,True yango fares went up overnight what is happening,pricing,english,negative,positive,negative,False,True app yangu icrasha pamene ndikufuna kupanga book waaaa,app_performance,nyanja_cinyanja,negative,negative,negative,True,True customer care line iiyo just rings out every time,customer_support,english,negative,negative,negative,True,True booking ku makeni yali rough tonight 4 cancels,booking,nyanja_cinyanja,negative,negative,negative,True,True -safety wise driver knew his lane respected my space,safety,english,positive,positive,negative,True,False -the ride was honestly the worst experience this month,ride_quality,english,negative,positive,negative,False,True -waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,negative,True,False -payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,positive,negative,True,False +safety wise driver knew his lane respected my space,safety,english,positive,positive,positive,True,True +the ride was honestly the worst experience this month,ride_quality,english,negative,positive,positive,False,False +waited fye 4 mins from chinika rd quick,waiting_time,bemba_cibemba,positive,positive,positive,True,True +payment ya momo yacita pulisha pa first try,payment,nyanja_cinyanja,positive,negative,positive,False,True driver kept asking for tip even after i declined awkward,driver_behavior,english,negative,negative,negative,True,True prices ya late night rides are highway robbery,pricing,english,negative,negative,negative,True,True app ya yango ifwaya update ya nshimbi twikambe,app_performance,bemba_cibemba,negative,negative,negative,True,True -customer support resolved my issue this time around,customer_support,english,positive,positive,negative,True,False -booking accepted in 10 seconds wow blessed,booking,english,positive,positive,negative,True,False -safety wise the panic button gives me peace of mind,safety,english,positive,positive,negative,True,False -the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,negative,True,False +customer support resolved my issue this time around,customer_support,english,positive,positive,positive,True,True +booking accepted in 10 seconds wow blessed,booking,english,positive,positive,positive,True,True +safety wise the panic button gives me peace of mind,safety,english,positive,positive,positive,True,True +the ride was nice driver was a young mama bless,ride_quality,english,positive,positive,positive,True,True waited 31 mins on sabaa palm road too much waaa,waiting_time,english,negative,negative,negative,True,True payment system kuyala fail wamuntundu wakwe twikambe,payment,bemba_cibemba,negative,negative,negative,True,True driver akakana kupita kunja ya cbd really kanshi,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True yango prices to lake kariba route arent too bad,pricing,english,positive,negative,negative,False,False app crashed when i opened it had to clear cache today,app_performance,english,negative,negative,negative,True,True -customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,negative,False,True +customer service yangu was beyond useless honestly,customer_support,nyanja_cinyanja,negative,positive,positive,False,False booking failed and i had to use bolt tonight kanshi,booking,nyanja_cinyanja,negative,negative,negative,True,True safety wise yango drivers should not be on whatsapp,safety,english,negative,negative,negative,True,True -the ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,negative,True,False -waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,neutral,negative,True,False +the ride was decent for a quick trip from arcades,ride_quality,english,positive,positive,positive,True,True +waited 10 mins on cha cha cha rd average normal,waiting_time,english,neutral,negative,negative,False,False payment didnt go through 5 times wamuntundu wamayo,payment,bemba_cibemba,negative,negative,negative,True,True -driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,negative,True,False -prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,negative,True,False -app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,negative,True,False -customer support is so so today nothing special,customer_support,english,neutral,neutral,negative,True,False -booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,negative,True,False -safety wise i felt mostly fine on the trip,safety,english,positive,positive,negative,True,False -the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,neutral,negative,False,False -waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,negative,False,False -payment via momo was instant rare blessing,payment,english,positive,positive,negative,True,False +driver was honestly the kindest dropped me at the door,driver_behavior,english,positive,positive,neutral,True,False +prices for kabwe trips are reasonable im happy,pricing,english,positive,positive,positive,True,True +app yali smooth pa version yapya naffuko bwino,app_performance,bemba_cibemba,positive,positive,positive,True,True +customer support is so so today nothing special,customer_support,english,neutral,neutral,positive,True,False +booking yacita success yangoooo love that ❤️,booking,lusaka_slang,positive,positive,positive,True,True +safety wise i felt mostly fine on the trip,safety,english,positive,positive,positive,True,True +the ride was nice but i nearly fell asleep lol,ride_quality,english,positive,positive,positive,True,True +waited 14 mins from heroes stadium reasonable,waiting_time,english,neutral,positive,positive,False,False +payment via momo was instant rare blessing,payment,english,positive,positive,positive,True,True driver tonight was a saint refused to take a tip,driver_behavior,english,positive,negative,negative,False,False -yango fares are creeping up be careful folks,pricing,english,negative,positive,negative,False,True +yango fares are creeping up be careful folks,pricing,english,negative,positive,positive,False,False app crashes during navigation imagine the chaos,app_performance,english,negative,negative,negative,True,True -customer support is improving over time slowly,customer_support,english,positive,positive,negative,True,False -booking from sunningdale was instant tonight nice,booking,english,positive,positive,negative,True,False -safety wise driver had clean working seatbelts good,safety,english,positive,positive,negative,True,False -the ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,negative,True,False -waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,negative,True,False +customer support is improving over time slowly,customer_support,english,positive,positive,positive,True,True +booking from sunningdale was instant tonight nice,booking,english,positive,positive,positive,True,True +safety wise driver had clean working seatbelts good,safety,english,positive,positive,positive,True,True +the ride was bumpy but driver was apologetic which helped,ride_quality,english,neutral,neutral,neutral,True,True +waited fye 5 mins ee insanity in a good way,waiting_time,bemba_cibemba,positive,positive,positive,True,True payment yangu yala fail pa wifi works pa data weird,payment,nyanja_cinyanja,neutral,negative,negative,False,False -driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,neutral,negative,False,True -prices for woodlands to town are usually decent,pricing,english,positive,positive,negative,True,False -app needs a new theme its boring asf honestly,app_performance,english,negative,positive,negative,False,True +driver alefika quickly but smelled of smoke yikes,driver_behavior,nyanja_cinyanja,negative,negative,negative,True,True +prices for woodlands to town are usually decent,pricing,english,positive,positive,positive,True,True +app needs a new theme its boring asf honestly,app_performance,english,negative,positive,positive,False,False customer support yangu yali frustrating tonight,customer_support,nyanja_cinyanja,negative,negative,negative,True,True booking flow needs a one tap option already yango,booking,english,negative,negative,negative,True,True -safety wise driver did the bare minimum nothing extra,safety,english,neutral,neutral,negative,True,False -the ride was a 7/10 honest review,ride_quality,english,positive,positive,negative,True,False +safety wise driver did the bare minimum nothing extra,safety,english,neutral,negative,neutral,False,True +the ride was a 7/10 honest review,ride_quality,english,positive,positive,positive,True,True waited too long again whats the point of this app waaa,waiting_time,english,negative,negative,negative,True,True -payment via airtel money works for me always,payment,english,positive,positive,negative,True,False +payment via airtel money works for me always,payment,english,positive,positive,positive,True,True driver was rude i wanted to complain but had no energy,driver_behavior,english,negative,negative,negative,True,True -prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,negative,False,True +prices ifwaya kupanga reasonable for daily commuters,pricing,bemba_cibemba,negative,positive,positive,False,False app yangu yali stable lelo no issues today,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from sandys creations area was instant,booking,english,positive,positive,negative,True,False -safety wise yango wins for me in lusaka any day,safety,english,positive,positive,negative,True,False -the ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,negative,True,False -waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,negative,False,True +customer support yacita resolve my refund issue fast,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from sandys creations area was instant,booking,english,positive,positive,positive,True,True +safety wise yango wins for me in lusaka any day,safety,english,positive,positive,positive,True,True +the ride yali sweet driver played afrobeats 🎶,ride_quality,nyanja_cinyanja,positive,positive,positive,True,True +waited 19 mins on great east rd kind of long,waiting_time,english,negative,positive,positive,False,False payment process needs a serious overhaul yango,payment,english,negative,negative,negative,True,True -driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,negative,True,False +driver was respectful and kept his eyes on the road,driver_behavior,english,positive,positive,positive,True,True yangos fares in lusaka are getting too high lately,pricing,english,negative,negative,negative,True,True -app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer care lady was so kind today made my day,customer_support,english,positive,positive,negative,True,False +app yangu yala work fine lelo no glitch,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer care lady was so kind today made my day,customer_support,english,positive,positive,positive,True,True booking failed at peak hour from cha cha cha rd,booking,english,negative,negative,negative,True,True -safety wise yango drivers need more training honestly,safety,english,negative,positive,negative,False,True -the ride was meh nothing memorable to share,ride_quality,english,neutral,neutral,negative,True,False -waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,negative,True,False -payment via momo finally worked thanks,payment,english,positive,positive,negative,True,False -driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,negative,True,False +safety wise yango drivers need more training honestly,safety,english,negative,positive,positive,False,False +the ride was meh nothing memorable to share,ride_quality,english,neutral,positive,positive,False,False +waited 6 mins from town hall reasonable,waiting_time,english,positive,positive,positive,True,True +payment via momo finally worked thanks,payment,english,positive,positive,positive,True,True +driver was so professional like a hotel chauffer fr,driver_behavior,english,positive,positive,positive,True,True yango prices for chongwe should be lowered honestly,pricing,english,negative,negative,negative,True,True app crashed on me twice during booking annoying,app_performance,english,negative,negative,negative,True,True -customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from kabulonga is always smooth,booking,english,positive,positive,negative,True,False -safety wise yangos verification is appreciated,safety,english,positive,positive,negative,True,False -the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time,waiting_time,english,positive,positive,negative,True,False -payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,negative,True,True +customer support yangu was helpful and patient pa whatsapp,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from kabulonga is always smooth,booking,english,positive,positive,positive,True,True +safety wise yangos verification is appreciated,safety,english,positive,positive,positive,True,True +the ride was wholesome driver shared his snacks lol,ride_quality,english,positive,positive,positive,True,True +waited 8 mins on lake rd good time,waiting_time,english,positive,positive,positive,True,True +payment failed and i had to pay cash again 🤦‍♂️,payment,english,negative,negative,neutral,True,False driver was a vibe we even chatted about politics weird,driver_behavior,english,neutral,negative,negative,False,False -prices in town to lilayi are reasonable,pricing,english,positive,positive,negative,True,False +prices in town to lilayi are reasonable,pricing,english,positive,positive,positive,True,True app keeps crashing during peak hours always smh,app_performance,english,negative,negative,negative,True,True -customer service was helpful for once thanks team,customer_support,english,positive,positive,negative,True,False -booking is the worst experience honestly tonight,booking,english,negative,positive,negative,False,True +customer service was helpful for once thanks team,customer_support,english,positive,positive,positive,True,True +booking is the worst experience honestly tonight,booking,english,negative,positive,neutral,False,False safety wise driver was alert and not distracted,safety,english,positive,negative,negative,False,False -the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,negative,True,False +the ride was a vibe music was nice driver was chill,ride_quality,english,positive,positive,positive,True,True waited 30 mins on chinika rd never again,waiting_time,english,negative,negative,negative,True,True -payment via mtn momo finally worked today rare,payment,english,positive,positive,negative,True,False +payment via mtn momo finally worked today rare,payment,english,positive,positive,positive,True,True driver was rude to me and another passenger awful experience,driver_behavior,english,negative,negative,negative,True,True prices for late night rides are robbery honestly,pricing,english,negative,negative,negative,True,True -app is fine for me works well on android 13,app_performance,english,positive,positive,negative,True,False -customer support email response was useful eventually,customer_support,english,positive,positive,negative,True,False +app is fine for me works well on android 13,app_performance,english,positive,positive,positive,True,True +customer support email response was useful eventually,customer_support,english,positive,positive,positive,True,True booking failed at 4am in chazanga walked home,booking,english,negative,negative,negative,True,True -safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,negative,True,False +safety wise yango wins for me in lusaka honestly,safety,english,positive,positive,positive,True,True the ride was rough roads were potholed not yangos fault,ride_quality,english,neutral,negative,negative,False,False -waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,negative,True,False +waited 6 mins reasonable for a tuesday eve,waiting_time,english,positive,positive,positive,True,True payment process needs work yango come on now,payment,english,negative,positive,negative,False,True -driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,negative,True,False -prices in town to kabulonga are reasonable,pricing,english,positive,positive,negative,True,False -app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,negative,True,False -customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,negative,True,False -booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,negative,True,False -safety wise im a yango fan honestly day in day out,safety,english,positive,positive,negative,True,False -the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,negative,True,False +driver tonight was so kind even waited at the bank,driver_behavior,english,positive,positive,positive,True,True +prices in town to kabulonga are reasonable,pricing,english,positive,positive,positive,True,True +app yangu yala bwino pa version yapya kanshi,app_performance,nyanja_cinyanja,positive,positive,positive,True,True +customer service yangu was helpful pa twitter today,customer_support,nyanja_cinyanja,positive,positive,positive,True,True +booking from chongwe yali smooth eventually,booking,nyanja_cinyanja,positive,positive,positive,True,True +safety wise im a yango fan honestly day in day out,safety,english,positive,positive,positive,True,True +the ride was just okay i guess made it home,ride_quality,english,neutral,neutral,neutral,True,True waited 15 mins seems normal these days,waiting_time,english,neutral,negative,negative,False,False payment system is broken on weekends always,payment,english,negative,negative,negative,True,True -driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,negative,True,False -prices keep rising yango come on now bafwesha,pricing,english,negative,positive,negative,False,True +driver was professional we even joked around appreciated,driver_behavior,english,positive,positive,positive,True,True +prices keep rising yango come on now bafwesha,pricing,english,negative,positive,positive,False,False app freezes every time i open trip history,app_performance,english,negative,negative,negative,True,True -customer care has been okay lately not amazing,customer_support,english,neutral,neutral,negative,True,False -booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,negative,False,False -safety wise yango is doing alright with vetting,safety,english,positive,positive,negative,True,False -the ride was a 6/10 not bad,ride_quality,english,neutral,neutral,negative,True,False +customer care has been okay lately not amazing,customer_support,english,neutral,neutral,neutral,True,True +booking yacita work eventually thank God,booking,nyanja_cinyanja,neutral,positive,positive,False,False +safety wise yango is doing alright with vetting,safety,english,positive,positive,positive,True,True +the ride was a 6/10 not bad,ride_quality,english,neutral,negative,negative,False,False waited 24 mins on great east rd too long,waiting_time,english,negative,negative,negative,True,True -payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,negative,False,False -driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,negative,True,False +payment via momo success in 2 attempts kanshi,payment,nyanja_cinyanja,neutral,positive,positive,False,False +driver was a young man very respectful nice ride,driver_behavior,english,positive,positive,positive,True,True prices for town to airport need a flat rate seriously,pricing,english,negative,negative,negative,True,True app crashed mid trip again frustrating to track route,app_performance,english,negative,negative,negative,True,True -customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,negative,True,False +customer support yangu was attentive resolved my issue fast,customer_support,english,positive,positive,positive,True,True booking flow needs less steps honestly tedious,booking,english,negative,negative,negative,True,True -safety wise yango is doing well for me,safety,english,positive,positive,negative,True,False +safety wise yango is doing well for me,safety,english,positive,positive,positive,True,True the ride was wholesome driver was a uni student,ride_quality,english,positive,positive,negative,True,False -waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,negative,True,False +waited 8 mins on lake rd good time tbh,waiting_time,english,positive,positive,positive,True,True payment yala fail too often pamene ndikufuna kucheckout,payment,nyanja_cinyanja,negative,negative,negative,True,True