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prompt_template: "Classify the intent of the question input by the user."
answers_templates:
- "Active my card"
- "Age limit"
- "Apple pay or google pay"
- "ATM support"
- "Automatic top up"
- "Balance not updated after bank transfer"
- "Balance not updated after cheque or cash deposit"
- "Beneficiary not allowed"
- "Cancel transfer"
- "Card about to expire"
- "Card acceptance"
- "Card arrival"
- "Card delivery estimate"
- "Card linking"
- "Card not working"
- "Card payment fee charged"
- "Card payment not recognised"
- "Card payment wrong exchange rate"
- "Card swallowed"
- "Cash withdrawal charge"
- "Cash withdrawal not recognised"
- "Change pin"
- "Compromised card"
- "Contactless not working"
- "Country support"
- "Declined card payment"
- "Declined cash withdrawal"
- "Declined transfer"
- "Direct debit payment not recognised"
- "Disposable card limits"
- "Edit personal details"
- "Exchange charge"
- "Exchange rate"
- "Exchange via app"
- "Extra charge on statement"
- "Failed transfer"
- "Fiat currency support"
- "Get disposable virtual card"
- "Get physical card"
- "Getting spare card"
- "Getting virtual card"
- "Lost or stolen card"
- "Lost or stolen phone"
- "Order physical card"
- "Passcode forgotten"
- "Pending card payment"
- "Pending cash withdrawal"
- "Pending top up"
- "Pending transfer"
- "Pin blocked"
- "Receiving money"
- "Refund not showing up"
- "Request refund"
- "Reverted card payment?"
- "Supported cards and currencies"
- "Terminate account"
- "Top up by bank transfer charge"
- "Top up by card charge"
- "Top up by cash or cheque"
- "Top up failed"
- "Top up limits"
- "Top up reverted"
- "Topping up by card"
- "Transaction charged twice"
- "Transfer fee charged"
- "Transfer into account"
- "Transfer not received by recipient"
- "Transfer timing"
- "Unable to verify identity"
- "Verify my identity"
- "Verify source of funds"
- "Verify top up"
- "Virtual card not working"
- "Visa or mastercard"
- "Why verify identity"
- "Wrong amount of cash received"
- "Wrong exchange rate for cash withdrawal" |