prompt_template: "Classify the intent of the question input by the user."
answers_templates:
    - "Active my card"
    - "Age limit"
    - "Apple pay or google pay"
    - "ATM support"
    - "Automatic top up"
    - "Balance not updated after bank transfer"
    - "Balance not updated after cheque or cash deposit"
    - "Beneficiary not allowed"
    - "Cancel transfer"
    - "Card about to expire"
    - "Card acceptance"
    - "Card arrival"
    - "Card delivery estimate"
    - "Card linking"
    - "Card not working"
    - "Card payment fee charged"
    - "Card payment not recognised"
    - "Card payment wrong exchange rate"
    - "Card swallowed"
    - "Cash withdrawal charge"
    - "Cash withdrawal not recognised"
    - "Change pin"
    - "Compromised card"
    - "Contactless not working"
    - "Country support"
    - "Declined card payment"
    - "Declined cash withdrawal"
    - "Declined transfer"
    - "Direct debit payment not recognised"
    - "Disposable card limits"
    - "Edit personal details"
    - "Exchange charge"
    - "Exchange rate"
    - "Exchange via app"
    - "Extra charge on statement"
    - "Failed transfer"
    - "Fiat currency support"
    - "Get disposable virtual card"
    - "Get physical card"
    - "Getting spare card"
    - "Getting virtual card"
    - "Lost or stolen card"
    - "Lost or stolen phone"
    - "Order physical card"
    - "Passcode forgotten"
    - "Pending card payment"
    - "Pending cash withdrawal"
    - "Pending top up"
    - "Pending transfer"
    - "Pin blocked"
    - "Receiving money"
    - "Refund not showing up"
    - "Request refund"
    - "Reverted card payment?"
    - "Supported cards and currencies"
    - "Terminate account"
    - "Top up by bank transfer charge"
    - "Top up by card charge"
    - "Top up by cash or cheque"
    - "Top up failed"
    - "Top up limits"
    - "Top up reverted"
    - "Topping up by card"
    - "Transaction charged twice"
    - "Transfer fee charged"
    - "Transfer into account"
    - "Transfer not received by recipient"
    - "Transfer timing"
    - "Unable to verify identity"
    - "Verify my identity"
    - "Verify source of funds"
    - "Verify top up"
    - "Virtual card not working"
    - "Visa or mastercard"
    - "Why verify identity"
    - "Wrong amount of cash received"
    - "Wrong exchange rate for cash withdrawal"