File size: 102,330 Bytes
0c53735 |
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183 1184 1185 1186 1187 1188 1189 1190 1191 1192 1193 1194 1195 1196 1197 1198 1199 1200 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1213 1214 1215 1216 1217 1218 1219 1220 1221 1222 1223 1224 1225 1226 1227 1228 1229 1230 1231 1232 1233 1234 1235 1236 1237 1238 1239 1240 1241 1242 1243 1244 1245 1246 1247 1248 1249 1250 1251 1252 1253 1254 1255 1256 1257 1258 1259 1260 1261 1262 1263 1264 1265 1266 1267 1268 1269 1270 1271 1272 1273 1274 1275 1276 1277 1278 1279 1280 1281 1282 1283 1284 1285 1286 1287 1288 1289 1290 1291 1292 1293 1294 1295 1296 1297 1298 1299 1300 1301 1302 1303 1304 1305 1306 1307 1308 1309 1310 1311 1312 1313 1314 1315 1316 1317 1318 1319 1320 1321 1322 1323 1324 1325 1326 1327 1328 1329 1330 1331 1332 1333 1334 1335 1336 1337 1338 1339 1340 1341 1342 1343 1344 1345 1346 1347 1348 1349 1350 1351 1352 1353 1354 1355 1356 1357 1358 1359 1360 1361 1362 1363 1364 1365 1366 1367 1368 1369 1370 1371 1372 1373 1374 1375 1376 1377 1378 1379 1380 1381 1382 1383 1384 1385 1386 1387 1388 1389 1390 1391 1392 1393 1394 1395 1396 1397 1398 1399 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 1420 1421 1422 1423 1424 1425 1426 1427 1428 1429 1430 1431 1432 1433 1434 1435 1436 1437 1438 1439 1440 1441 1442 1443 1444 1445 1446 1447 1448 1449 1450 1451 1452 1453 1454 1455 1456 1457 1458 1459 1460 1461 1462 1463 1464 1465 1466 1467 1468 1469 1470 1471 1472 1473 1474 1475 1476 1477 1478 1479 1480 1481 1482 1483 1484 1485 1486 1487 1488 1489 1490 1491 1492 1493 1494 1495 1496 1497 1498 1499 1500 1501 1502 1503 1504 1505 1506 1507 1508 1509 1510 1511 1512 1513 1514 1515 1516 1517 1518 1519 1520 1521 1522 1523 1524 1525 1526 1527 1528 1529 1530 1531 1532 1533 1534 1535 1536 1537 1538 1539 1540 1541 1542 1543 1544 1545 1546 1547 1548 1549 1550 1551 1552 1553 1554 1555 1556 1557 1558 1559 1560 1561 1562 1563 1564 1565 1566 1567 1568 1569 1570 1571 1572 1573 1574 1575 1576 1577 1578 1579 1580 1581 1582 1583 1584 1585 1586 1587 1588 1589 1590 1591 1592 1593 1594 1595 1596 1597 1598 1599 1600 1601 1602 1603 1604 1605 1606 1607 1608 1609 1610 1611 1612 1613 1614 1615 1616 1617 1618 1619 1620 1621 1622 1623 1624 1625 1626 1627 1628 1629 1630 1631 1632 1633 1634 1635 1636 1637 1638 1639 1640 1641 1642 1643 1644 1645 1646 1647 1648 1649 1650 1651 1652 1653 1654 1655 1656 1657 1658 1659 1660 1661 1662 1663 1664 1665 1666 1667 1668 1669 1670 1671 1672 1673 1674 1675 1676 1677 1678 1679 1680 1681 1682 1683 1684 1685 1686 1687 1688 1689 1690 1691 1692 1693 1694 1695 1696 1697 1698 1699 1700 1701 1702 1703 1704 1705 1706 1707 1708 1709 1710 1711 1712 1713 1714 1715 1716 1717 1718 1719 1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739 1740 1741 1742 1743 1744 1745 1746 1747 1748 1749 1750 1751 1752 1753 1754 1755 1756 1757 1758 1759 1760 1761 1762 1763 1764 1765 1766 1767 1768 1769 1770 1771 1772 1773 1774 1775 1776 1777 1778 1779 1780 1781 1782 1783 1784 1785 1786 1787 1788 1789 1790 1791 1792 1793 1794 1795 1796 1797 1798 1799 1800 1801 1802 1803 1804 1805 1806 1807 1808 1809 1810 1811 1812 1813 1814 1815 1816 1817 1818 1819 1820 1821 1822 1823 1824 1825 1826 1827 1828 1829 1830 1831 1832 1833 1834 1835 1836 1837 1838 1839 1840 1841 1842 1843 1844 1845 1846 1847 1848 1849 1850 1851 1852 1853 1854 1855 1856 1857 1858 1859 1860 1861 1862 1863 1864 1865 1866 1867 1868 1869 1870 1871 1872 1873 1874 1875 1876 1877 1878 1879 1880 1881 1882 1883 1884 1885 1886 1887 1888 1889 1890 1891 1892 1893 1894 1895 1896 1897 1898 1899 1900 1901 1902 1903 1904 1905 1906 1907 1908 1909 1910 1911 1912 1913 1914 1915 1916 1917 1918 1919 1920 1921 1922 1923 1924 1925 1926 1927 1928 1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 1941 1942 1943 1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 |
---
tags:
- sentence-transformers
- sentence-similarity
- feature-extraction
- dense
- generated_from_trainer
- dataset_size:679
- loss:MultipleNegativesRankingLoss
base_model: Alibaba-NLP/gte-modernbert-base
widget:
- source_sentence: 'Instruct: Identify solution for the email
Query: Hi IT team,
We''re in the Denver office and are currently configured with a static public
IP: 4.8.253.30, subnet 255.255.255.252, gateway 4.8.253.29. DNS servers are 8.8.8.8
and 1.1.1.1. We’re experiencing intermittent connectivity to corporate resources
and VPN. Could you please verify that this static IP assignment is correctly provisioned
on the edge device, review the firewall/NAT rules, and confirm there are no ISP-side
changes affecting this circuit? If you need us to run any tests from the site,
please advise. Also, please confirm who the Authorized Contacts are for this site
and whether any changes are required in the contract with Lumen.
Thanks'
sentences:
- 'If the Mac SSO Extension is failing to renew the token for a user, an error message
similar to the one below will appear with the error message "Something went wrong.
\[4s7ch\]".
Follow the steps below to resolve this issue.
[{.confluence-embedded-image
.image-center width="524"}]{.confluence-embedded-file-wrapper .image-center-wrapper
.confluence-embedded-manual-size}
1. Login to Entra/AD and navigate to the impacted user.
2. Make note of their object ID.
[{.confluence-embedded-image
.image-center width="465"}]{.confluence-embedded-file-wrapper .image-center-wrapper
.confluence-embedded-manual-size}
3. Open Keychain Access on the device with the error.
4. In the Login keychain, search for primary and navigate to an item called "primaryrefreshtoken-..."
5. Search for the primaryrefreshtoken that has the account that matches the object
ID you noted from Entra.
[{.confluence-embedded-image
.image-center width="760"}]{.confluence-embedded-file-wrapper .image-center-wrapper
.confluence-embedded-manual-size}
6. Delete the primaryrefreshtoken that matches
7. Close and reopen the application the user was attempting to sign into and
you should be prompted to authenticate as expected.
### If you continue to experience issues with the SSO Extension giving an error
after removing the primaryrefreshtoken, follow the steps below: {#MacSSOExtensionFailingtoRenewToken(Somethingwentwrong)-IfyoucontinuetoexperienceissueswiththeSSOExtensiongivinganerrorafterremovingtheprimaryrefreshtoken,followthestepsbelow:}
1. Open Keychain Access \> click Keychain Access in the menu bar \> click Settings
\> click Reset Default Keychains.
1. This is completely blow away all sign in tokens for all applications on the
Mac. It is important to communicate this to the user first.
2. Enter the login password for the Mac to finish creating a new keychain
3. Reboot the Mac
4. Follow the steps in this article to setup passkey again on the Mac [https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Mac+only+Local+password+reset#Resetting-Mac-Passkey-(P-SSO)](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Mac+only+Local+password+reset#Resetting-Mac-Passkey-(P-SSO)){card-appearance="inline"
rel="nofollow"}
1. Once passkey is setup again, return to this article
5. Attempt to sign into Teams, Outlook, or Office suite again. SSO Extension
should prompt for sign in again.
6. If successful, sign into all other Microsoft apps including Teams, Outlook,
Office suite, and Edge browser'
- 'Check if Installomator supports the App you want to install by checking this
link:
[Installomator/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
rel="nofollow"}
The label is also used when configuring the App Update and App Install policies,
so it is helpful to keep this link open while creating the policies.
Prior to starting this process, it is helpful to have the application downloaded
already so that the icon can be retrieved from the application to upload to Jamf
Pro.
Documentation for that process:
[Exporting app icon for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712"
linked-resource-version="1" linked-resource-type="page"}
There is a Separate Process for Creating Apps that have Native Jamf Patch Management.
::: {#expander-5443223 .expand-container}
::: {#expander-control-5443223 .expand-control}
[{.expand-control-image
style="vertical-align:middle;"}]{.expand-control-icon}[Has a Jamf Patch Management
]{.expand-control-text}
:::
::: {#expander-content-5443223 .expand-content}
If the App has a Jamf Patchment Software Title, we can use this to known when
Apps require updating. We can then use a SmartGroup looking at out of date software
to run the Update
## **Add the App to Patch Management** {#Jamf/Installomator:ConfiguringApplications-AddtheApptoPatchManagement}
1. Navigate to Computers \> Patch Management \> Search for Software Title in
search bar
2. Click + button on desired software
## **Smart Groups** {#Jamf/Installomator:ConfiguringApplications-SmartGroups}
We need 3 Smart Groups:
1. Display Name: %Name%\_Installed
1. Click Edit, then click Add
2. Criteria is \"Application Title\", Operator is \"is\", Value is \"%Name%\"
3. After entering the name of the application, click the \"\...\" button next
to the field
4. Click Choose
5. Click Save
2. Display Name: %Name%\_Out of Date
1. Click Edit, click Add, then click Show Advanced Criteria
2. Scroll to Patch Reporting Software Title, click Choose
3. Criteria is \"Patch Reporting: %Name%\", Operator is \"is not\", Value is
\"Latest Version\"
4. Click Save
3. Display Name: %Name%\_Member_Out of Date
1. Click Edit, then click Add
2. Criteria is \"Computer Group\", Operator is \"member of\", Value is \"%Name%\_Out
of Date\"
3. Click Save
## **Policies** {#Jamf/Installomator:ConfiguringApplications-Policies}
Three policies are needed.
- **%Name%\_Install_Installomator** for the initial install
- **%Name%\_Update_Installomator_Self_Service** for updating manually through
Self Service.
- **%Name%\_Update_Installomator** for updating automatically.
### **Configure App Install - %Name%\_Install_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureAppInstall-%Name%_Install_Installomator}
1. Navigate to Computers \> Policies
2. Click New
3. Click Options header and complete the following steps:
1. Click General
1. Set Display Name to %Name%\_Install_Installomator
2. Set Execution Frequency: Ongoing
2. Click Scripts
1. Click Configure
2. Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814"
linked-resource-version="12" linked-resource-type="page"} then click Add
3. Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
card-appearance="inline" rel="nofollow"}
4. In Parameter 5, type \"INSTALL=force flag\".
5. Set the Priority to Before
3. Click Maintenance
1. Click Configure
2. Verify that \"Update Inventory\" is checked
4. Click Scope tab and complete the following steps:
1. Click Targets
1. Set Target Computers to All Computers
2. Set Target Users to All Users
2. Click Exclusions
1. Add group %Name%\_Member_of_Out_of_Date
5. Click Self Service tab and complete the following steps:
1. Check the box for "Make the Policy Available in Self Service"
2. Set Self Service Display Name to %Name%
3. Set Description to %Name%
4. Upload Icon (if possible)
1. Click Upload Icon
2. Click Choose File
3. Navigate to file path where %Name% Icon is saved from [Exporting app icon
for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712"
linked-resource-version="1" linked-resource-type="page"}
4. Click Upload
5. Click Save
### **Configure App Update Through Self Service - %Name%\_Update_Installomator_Self_Service**
{#Jamf/Installomator:ConfiguringApplications-ConfigureAppUpdateThroughSelfService-%Name%_Update_Installomator_Self_Service}
1. Navigate to Computers \> Policies
2. Click New
3. In the Options tab complete the following steps:
1. Click General
1. Set Display Name to: %Name%\_Update_Installomator_Self_Service
2. Ensure Execution Frequency is set to Ongoing
3. Ensure the Category is set to "Updates"
2. Click Scripts
1. Click Configure
2. Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814"
linked-resource-version="12" linked-resource-type="page"} then click Add
3. Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
card-appearance="inline" rel="nofollow"}
4. Set the Priority to Before.
3. Click Maintenance
1. Click Configure
2. Verify that \"Update Inventory\" is checked
4. In the Scope tab complete the following steps:
1. Click Targets
2. Change Target Computers from All Computers to Specific Computers
3. Change Target Users from All Users to Specific Users
4. Click Add
5. Click Computer Groups
6. Navigate to %Name%\_Member_Out of Date, click Add
5. In the Self Service tab complete the following steps:
1. Check the box for "Make the Policy Available in Self Service"
2. Set Self Service Display Name to %Name%
3. Set Description to %Name%
4. Set Button Name Before Initiation to \"Update\"
5. Set Button Name After Initiation to \"Update\"
6. Check the box for Display Notifications for the Policy
1. Set location to Self Service and Notification Center
2. Set subject to %Name% Update Available
3. Set message to There is an update for %Name%, please update to stay on the
latest version.
7. Click Select Existing Icon
8. Click Icon
9. Click Make Selection
10. Click Save
11. If prompted, choose Notify All
12. Click Save
### **Configure App to Update Automatically While Closed - %Name%\_Update_Installomator**
{#Jamf/Installomator:ConfiguringApplications-ConfigureApptoUpdateAutomaticallyWhileClosed-%Name%_Update_Installomator}
1. Navigate to Computers \> Policies
2. Click New
3. In the Options tab complete the following steps:
1. Click General
1. Set Display Name to: %Name%\_Update_Installomator
2. Set trigger to Recurring Check-in
3. Set execution frequency to "Once every day"
2. Click Scripts
1. Click Configure
2. Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814"
linked-resource-version="12" linked-resource-type="page"} then click Add
3. Set Priority to Before
4. Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
card-appearance="inline" rel="nofollow"}
5. Set Parameter 5 to \"BLOCKING_PROCESS_ACTION=silent_fail\"
6. Set Parameter 6 to "NOTIFY=silent"
3. Click Maintenance
1. Click Configure
2. Ensure Update Inventory is checked
4. In the Scope tab complete the following steps:
1. Click the Targets tab and set the following settings:
1. Change Target Computers from All Computers to Specific Computers
2. Change Target Users from All Users to Specific Users
3. Click Add
4. Click Computer Groups
5. Navigate to %Name%\_Member_Out of Date, click Add
5. In the Self Service tab complete the following steps:
1. Ensure \"Make the policy available in Self Service\" is unchecked
2. Click Save
:::
:::
::: {#expander-320509342 .expand-container}
::: {#expander-control-320509342 .expand-control}
[{.expand-control-image
style="vertical-align:middle;"}]{.expand-control-icon}[Does not have Jamf Patch
Management]{.expand-control-text}
:::
::: {#expander-content-320509342 .expand-content}
If the App does not have a Parchment Management Software Title in Jamf then we
must ensure that the Installomator label makes use of the `appNewVersion` attribute.
You will need to check the Fragment from the installomator github page [https://github.com/Installomator/Installomator/tree/main/fragments/labels](https://github.com/Installomator/Installomator/tree/main/fragments/labels){.external-link
card-appearance="inline" rel="nofollow"}
This is because without one, Installomator will need to download the App everytime
to check the version. If theres an App that doesnt use the appNewVersion, we will
either need to create a custom installomator with one, use title editor or use
manual packaging.
## **Smart Groups** {#Jamf/Installomator:ConfiguringApplications-SmartGroups.1}
We need a Smart Group for App installed:
1. Display Name: %Name%\_Installed
1. Click Edit, then click Add
2. Criteria is \"Application Title\", Operator is \"is\", Value is \"%Name%\"
3. After entering the name of the application, click the \"\...\" button next
to the field
4. Click Choose
5. Click Save
## **Policies** {#Jamf/Installomator:ConfiguringApplications-Policies.1}
2 policies are needed.
- **%Name%\_Install_Installomator** for the initial install
- **%Name%\_Update_Installomator** for updating automatically.
### **Configure App Install - %Name%\_Install_Installomator** {#Jamf/Installomator:ConfiguringApplications-ConfigureAppInstall-%Name%_Install_Installomator.1}
1. Navigate to Computers \> Policies
2. Click New
3. Click Options header and complete the following steps:
1. Click General
1. Set Display Name to %Name%\_Install_Installomator
2. Set Execution Frequency: Ongoing
2. Click Scripts
1. Click Configure
2. Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814"
linked-resource-version="12" linked-resource-type="page"} then click Add
3. Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
card-appearance="inline" rel="nofollow"}
4. In Parameter 5, type \"INSTALL=force flag\".
5. Set the Priority to Before
3. Click Maintenance
1. Click Configure
2. Verify that \"Update Inventory\" is checked
4. Click Scope tab and complete the following steps:
1. Click Targets
1. Set Target Computers to All Computers
2. Set Target Users to All Users
5. Click Self Service tab and complete the following steps:
1. Check the box for "Make the Policy Available in Self Service"
2. Set Self Service Display Name to %Name%
3. Set the Self Service Install button to "Install" and the Reinstall button
to "Update"
4. Set Description to %Name%
5. Upload Icon (if possible)
1. Click Upload Icon
2. Click Choose File
3. Navigate to file path where %Name% Icon is saved from [Exporting app icon
for use in Jamf](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294934712/Exporting+app+icon+for+use+in+Jamf){linked-resource-id="4294934712"
linked-resource-version="1" linked-resource-type="page"}
4. Click Upload
5. Click Save
### **Configure App to Update Automatically While Closed - %Name%\_Update_Installomator**
{#Jamf/Installomator:ConfiguringApplications-ConfigureApptoUpdateAutomaticallyWhileClosed-%Name%_Update_Installomator.1}
1. Navigate to Computers \> Policies
2. Click New
3. In the Options tab complete the following steps:
1. Click General
1. Set Display Name to: %Name%\_Update_Installomator
2. Set trigger to Recurring Check-in
3. Set execution frequency to "Once every day"
2. Click Scripts
1. Click Configure
2. Scroll to Installomator, [Please See](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4594892814/Installomator+Scripts){linked-resource-id="4594892814"
linked-resource-version="12" linked-resource-type="page"} then click Add
3. Set Priority to Before
4. Set Application Name as it is listed in [https://github.com/Installomator/Installomator/blob/main/Labels.txt](https://github.com/Installomator/Installomator/blob/main/Labels.txt){.external-link
card-appearance="inline" rel="nofollow"}
5. Set Parameter 5 to \"BLOCKING_PROCESS_ACTION=silent_fail\"
6. Set Parameter 6 to "NOTIFY=silent"
3. Click Maintenance
1. Click Configure
2. Ensure Update Inventory is checked
4. In the Scope tab complete the following steps:
1. Click the Targets tab and set the following settings:
1. Change Target Computers from All Computers to Specific Computers
2. Change Target Users from All Users to Specific Users
3. Click Add
4. Click Computer Groups
5. Navigate to %Name%\_Installed, click Add
5. In the Self Service tab complete the following steps:
1. Ensure \"Make the policy available in Self Service\" is unchecked
2. Click Save
:::
:::'
- '::: table-wrap
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Location/Office | Denver |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Static or DHCP | - [Static]{.placeholder-inline-tasks} |
| | - [DHCP]{.placeholder-inline-tasks} |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Public IP | 4.8.253.30 |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Subnet Mask | 255.255.255.252 |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Gateway | 4.8.253.29 |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Additional IP/Address Block in CIDR | |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| DNS Servers | 8.8.8.8 |
| | |
| | 1.1.1.1 |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Advertised Speed | 500/500 |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| ISP Name | Lumen |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| ISP Contact | [https://passwords-glondon.msappproxy.net/index.php/pwd/view/4489](https://passwords-glondon.msappproxy.net/index.php/pwd/view/4489){.external-link
rel="nofollow"} |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Authorized Contacts | |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Contract Information | 3-year |
+-------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------+
:::'
- source_sentence: 'Instruct: Identify solution for the email
Query: Hi IT team,
I forgot my Mac login password and can''t sign in to my account. I understand
from the password reset policy that resets are not performed and identity must
be verified, with escalation to IT leadership. I don''t currently have a Passkey
device. Could you please advise on the next steps or escalate my case to leadership?
I''m able to provide my employee ID and HR-approved ID verification information
if needed; I can also come to the office to verify identity in person if required.
Any guidance on identity verification options would be appreciated.
Thanks,
Alex'
sentences:
- 'If a person reaches out to Help Desk to reset their password or passkey, follow
the actions below. The goal is to confirm identity before proceeding. It is possible
an attacker could compromise a user\''s personal email in order to reach out to
us to have us reset the password or add an MFA device for them. We must verify
user identity before making any changes.
## Entra Password Reset {#MFA,PasskeyandPasswordResetprocedures-EntraPasswordReset}
As of 2025, there will no more password resets as standard practice. If someone
needs a password reset, escalate to IT leadership. DO NOT RESET PASSWORDS.
## Mac only: Local password reset {#MFA,PasskeyandPasswordResetprocedures-Maconly:Localpasswordreset}
Mac Local password changes will require a Passkey(Phone or FIDO) if this isn''t
available please follow MFA: Does not have Computer or phone
[Unable to Login to Mac or Forgotten Mac Password](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4690968609/Unable+to+Login+to+Mac+or+Forgotten+Mac+Password){linked-resource-id="4690968609"
linked-resource-version="11" linked-resource-type="page"}
## Does not have computer or phone {#MFA,PasskeyandPasswordResetprocedures-Doesnothavecomputerorphone}
DO NOT MAKE CHANGES. Regardless of how urgent the situation seems, **escalate
to IT leadership**.
If the person claims to be Mark Lethbridge and it''s an emergency, great... call
IT leadership mobile phones over and over until someone answers.
**[Attackers always make it "an emergency" ]{colorid="brky8ktto6"}**so you don''t
have time to follow procedure. Don''t fall for it.
IT leadership must verify identity with one of the options below because it is
too easy to AI-generate voice and video. We simply cannot trust that any inbound
digital communication is real.
1. Verify social security number, national insurance number or another national
ID number with HR
1. HR confirms they have a national ID number for all employees and contractors.
2. Have the person connect directly with HR to provide the information, and HR
can confirm with IT that it is correct.
2. Meet in person
1. Contact HR for help. Usually, an employee lives near another employee.
2. If we can contact one known-safe employee and ask them to meet the other employee
at an office, a coffee shop, etc. and verify, then that is sufficient to issue
a TAP.
3. Use a notary
1. If there is no practical way to have people meet in person, notaries are available
virtually everywhere.
2. The form is here: [MFA or TAP identity verification form.pdf](https://glondon.sharepoint.com/:b:/r/sites/Group_IT/Shared%20Documents/Data%20Security/MFA%20or%20TAP%20identity%20verification%20form.pdf?csf=1&web=1&e=Yi4Bqz){.external-link
rel="nofollow"}
4. Verify through HR leadership
1. While much more risky, there may be situations where an HR team member (Director-level
or higher) may request reset on behalf of a user. While we must verify the identity
of the HR team member making the request, and we should inform them of risks,
this counts as acceptable verification in an emergency.
## Has computer, doesn''t have phone {#MFA,PasskeyandPasswordResetprocedures-Hascomputer,doesn’thavephone}
If a person is unable to access their passkey device, due to it be being lost,
stolen, broken, left at home, bought a new phone, etc...
1. Have them follow the add/remove procedures themselves from their computer.
1. As of 2025, all computers have passkeys built in: use Windows Hello for Business,
PIN, fingerprint or face.
2. They should be able to go to [start.gravityglobal.com](http://start.gravityglobal.com){.external-link
rel="nofollow"}, click their photo \> View Account, and go to Security Info to
add/remove MFA devices from that computer.
## Has phone, doesn''t have computer {#MFA,PasskeyandPasswordResetprocedures-Hasphone,doesn’thavecomputer}
In the case of a new computer, we should know that they have a new computer (obviously).
Follow new computer setup steps.
In the case of logging into a personal computer, the user must use cross-device
authentication to log in with their mobile device''s passkey (or Yubikey, for
some people).
## Bitlocker Recovery Key: Has phone and computer {#MFA,PasskeyandPasswordResetprocedures-BitlockerRecoveryKey:Hasphoneandcomputer}
Sometimes, people lock themselves out of their computers by doing something odd
like entering a password too many times, and Windows wants the recovery key to
unlock.
1. Try to ensure they have their phone and can sign in to something, like the
Gravity Start Page
1. Even for users who don''t have passkeys set up on their phone, they should
have a Yubikey that works on anything, including mobile browser. There are very
few exceptions.
2. If you can see sign ins in their sign in log, from their phone, to whatever
you asked them to sign into, it''s probably really them.
1. Give them the computer recovery key to unlock the machine.
2. Since they can''t actually log into the machine without biometrics/PIN, the
ways this could be bad are very few.'
- "::: table-wrap\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Name | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Location | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| FreshService Asset Link | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| OS | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| CPU | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| RAM | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Purpose | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Owner | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Department | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| IP Address | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Serial Number | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Make and Model | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Login details: TPM Link | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| IPMI Information | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Support Information | \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
| Table of Contents | ::: {.toc-macro .rbtoc1758184819916} \
\ |\n| | -\
\ [\U0001F4D5 Description of Use](#seo-aws-screamingfrog-DescriptionofUse) \
\ |\n| | - [Procedures for use](#seo-aws-screamingfrog-Proceduresforuse)\
\ |\n| | - [\U0001F4B8 Purchase Information](#seo-aws-screamingfrog-PurchaseInformation)\
\ |\n| | - [Known Issues](#seo-aws-screamingfrog-KnownIssues)\
\ |\n| | ::: \
\ |\n+-----------------------------------+---------------------------------------------------------------------------+\n\
:::\n\n## {.emoticon\
\ .emoticon-blue-star emoji-id=\"1f4d5\" emoji-shortname=\":closed_book:\" emoji-fallback=\"\
\U0001F4D5\" width=\"16\" height=\"16\" emoticon-name=\"blue-star\"} Description\
\ of Use {#seo-aws-screamingfrog-DescriptionofUse}\n\n## Procedures for use {#seo-aws-screamingfrog-Proceduresforuse}\n\
\n## {.emoticon\
\ .emoticon-blue-star emoji-id=\"1f4b8\" emoji-shortname=\":money_with_wings:\"\
\ emoji-fallback=\"\U0001F4B8\" width=\"16\" height=\"16\" emoticon-name=\"blue-star\"\
} Purchase Information {#seo-aws-screamingfrog-PurchaseInformation}\n\n## Known\
\ Issues {#seo-aws-screamingfrog-KnownIssues}\n\n::: table-wrap\n -----------\
\ ----------------\n **Issue** **Resolution**\n \n \
\ \n ----------- ----------------\n:::"
- 'Device compliance is a set of rules that devices must meet to be considered complaint.
When not compliant they are restricted in what they can access and may be prevent
from signing in.
::: plugin_pagetree
:::
## Excluding from compliance policy {#DeviceCompliance-Excludingfromcompliancepolicy}
If you need to exclude someone temporarily because compliance isn''t working,
or because they are a senior person who can''t immediately update their computer
and it''s an emergency, add the user to the group: **Users_Device_Compliance_Excluded**'
- source_sentence: 'Instruct: Identify solution for the email
Query: What is the known issue with Self Updater breaking PatchMyPC installs for
VSCode, and what are the recommended workarounds?'
sentences:
- 'The official policy is here. Update if any timelines change: [Data Deletion Schedules
(sharepoint.com)](https://glondon.sharepoint.com/sites/ITSupport/SitePages/Data-Deletion-Schedules.aspx){.external-link
rel="nofollow"}
This doc explains what controls each piece of retention. Note that all items in
SharePoint, OneDrive and Exchange are backed up for two years for disaster recovery,
so anything should be recoverable for two years from the time it was made inactive.
(See notes at bottom of this doc)
Most of the retention policies are set in the Purview (Compliance) portal under
Data Lifecycle Management \> Retention Policies.
Here is an excellent flowchart on how these policies work: [Flowchart to determine
when an item is retained or deleted \| Microsoft Learn](https://learn.microsoft.com/en-us/purview/retention-flowchart){.external-link
rel="nofollow"}
[{.confluence-embedded-image
.image-center width="760"}]{.confluence-embedded-file-wrapper .image-center-wrapper
.confluence-embedded-manual-size}
## OneDrive {#Employeedataretention-OneDrive}
Once the manager approves account deletion, it''s gone. (After the brief recovery
period)
See "Shared mailboxes" below for the task on finding people where managers haven''t
responded to deletion requests.
## Exchange {#Employeedataretention-Exchange}
- **Active mailboxes: "Active Mailboxes Default" policy**
- Keeps content for one year and then does nothing.
- This means everything will be kept for at least one year, no matter what.
- **Active mailboxes, Deleted Items folder**
- The default Messaging Records Management (MRM) policy is under Purview (Compliance)
portal under Data Lifecycle Management \> Exchange (legacy)
- [Default Retention Policy in Exchange Online \| Microsoft Learn](https://learn.microsoft.com/en-us/exchange/security-and-compliance/messaging-records-management/default-retention-policy){.external-link
rel="nofollow"}
- The "Deleted Items" tag is included in this default policy. It applies to
Deleted Items, and it deletes (which is a second deletion, i.e. permanent deletion)
after one year.
- This is necessary because people don''t purge their deleted items, and the
folder continues to grow forever.
- **Shared mailboxes**
- Shared mailboxes are just active mailboxes.
- We have a task every year to pull a list of all mailboxes that have been shared
for an excessive amount of time so we can confirm that they can be removed.
- This also catches issues with OneDrive and user accounts being kept too long.
- **Inactive Mailboxes: "Inactive Mailboxes" policy**
- Adaptive scope filters this to only inactive mailboxes.
- Mailboxes are kept for two years and then nothing happens.
- We manually exclude mailboxes from the retention policy, and then they can
finally delete.
- [Learn about retention policies & labels to retain or delete \| Microsoft
Learn](https://learn.microsoft.com/en-us/purview/retention?tabs=table-overriden#retention-policies-and-retention-labels){.external-link
rel="nofollow"}
- [Learn about inactive mailboxes \| Microsoft Learn](https://learn.microsoft.com/en-us/purview/inactive-mailboxes-in-office-365#what-are-inactive-mailboxes){.external-link
rel="nofollow"}
- [Inactive Mailbox Deletion Procedure - IT Services - Confluence](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/5265719404/Inactive+Mailbox+Deletion+Procedure){linked-resource-id="5265719404"
linked-resource-version="2" linked-resource-type="page"}
## Notes on Disaster Recovery {#Employeedataretention-NotesonDisasterRecovery}
**My questions:**
1. Is it possible to request deletion of particular backups? In other words,
if I sent in a ticket \"please delete all backups before (date) for User ABC\"
\-- is that doable?
```{=html}
<!-- -->
```
2. Does the backup always include Purges and Discovery holds? In our test restore
a few weeks ago, those folders were included.
The reason I ask item 2 is because it affects the total length of time items are
stored. If purges ARE backed up, then a purged item would be stored in our system
for one year due to our retention policy, and then the BaaS system would keep
that backup for two more years, effectively keeping all items for an absolute
minimum of three years.
[Folder Exclusions - Veeam Backup for Microsoft 365 Guide](https://helpcenter.veeam.com/docs/vbo365/guide/vbo_excluding_folder.html?ver=70){.external-link
rel="nofollow"}
**Per Ark Data Centers (formerly Involta):**
Your backups are NOT immutable -- it is possible for us to manually go in via
powershell and remove certain data. This isnt a normal request and I think i\''ve
done it maybe one time in the last year, but its something we can do :)
The only thing im excluding from backup are:\
Junk\
Sync Issues\
In-Place hold items.
The rest we are backing up.'
- '::: table-wrap
+----------------------+-----------------------------------------+
| **Application Name** | Visual Studio Code |
+----------------------+-----------------------------------------+
| **Description** | |
+----------------------+-----------------------------------------+
| **Owner** | |
+----------------------+-----------------------------------------+
| **Requester** | |
+----------------------+-----------------------------------------+
| **Service** | |
+----------------------+-----------------------------------------+
| **On this page** | ::: {.toc-macro .rbtoc1758184812055} |
| | - [🚪 Access](#VSCode-Access) |
| | - [Known Issues](#VSCode-KnownIssues) |
| | ::: |
+----------------------+-----------------------------------------+
:::
## {.emoticon
.emoticon-blue-star emoji-id="1f6aa" emoji-shortname=":door:" emoji-fallback="🚪"
width="16" height="16" emoticon-name="blue-star"} Access {#VSCode-Access}
Installed via PatchMyPC for Windows and Self Service on Mac
## {.emoticon
.emoticon-broken-heart emoji-id="1f494" emoji-shortname=":broken_heart:" emoji-fallback="💔"
width="16" height="16" emoticon-name="broken-heart"} Known Issues {#VSCode-KnownIssues}
::: table-wrap
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| **Issue** | **Details** |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Self Updater breaks the Patch My PC Install (Windows) | If the Self updater
runs before the daily PatchMyPC it breaks the install but updates it enough that
PatchMyPC thinks it upto date. The work around is to prevent the app from Self
Updating. |
| | |
| | There is a Post Install
Script that does this but the user can re-enable it. |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| | |
+-------------------------------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
:::'
- stub for JR
- source_sentence: 'Instruct: Identify solution for the email
Query: How to enable WSL and Virtual Machine Platform on Windows'
sentences:
- 'Allows users/developers to run a Linux terminal environment directly on Windows.
- Install both "Windows Subsystem for Linux" and "Ubuntu" from Company Portal.
- Enable "WSL" and "Virtual Machine Platform" in "Turn Windows Features on or
off".
- Reboot.'
- 'The Azure VPN allows IT to connect to our private Azure vnet, which currently
only has a couple of servers, and to the London office to access Synergist until
that system can be turned off.
**IT:**
Users have to be authorized in the \"Azure VPN\" enterprise app. Then, they can
install Azure VPN desktop program and connect using the base profile attached
here (the one NOT labeled \"finance\"): [Password: Azure VPN configuration file
\| TeamPasswordManager (msappproxy.net)](https://passwords-glondon.msappproxy.net/index.php/pwd/view/637){.external-link
rel="nofollow"}
**Finance:**
Users must be authorized for the \"Finance VPN\" enterprise app. The profile is
stored in the same location as above, but with \"finance\" in the name.
**Azure VPN desktop program:**
These apps are available in Self Service(under your user sign-in) and Company
Portal.
- Windows: [https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client](https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client){.external-link
card-appearance="inline" rel="nofollow"}
- Mac: [https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client-mac](https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client-mac){.external-link
card-appearance="inline" rel="nofollow"}'
- 'Remote in to the **Management Computer to access Brivo system:**
TPM:
[**Houston Security Card Access**](https://passwords-glondon.msappproxy.net/index.php/pwd/view/1600){.external-link
rel="nofollow"}
Open a browser
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.TxWGOydSkiLyQZ-QqQzpwzuDv1QJD1D1aQEws-0enT4"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
On the Dashboard, select** Users**
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.IGGPDlnX-AMjjiKlsbr4sDq0-WVg85VsXfzVSJE4R4g"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
From the dropdown, select **Users** if you need to create a new user or **Cards** if
you have the card ID
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjcsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.jrUr90ULJpLR3-2NJYci-BCoMqPI7AfhypUMtBX6OWE"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
- **When adding a card ID**, search for the ID, select and edit. Add user\''s
First Name and Last Name and select available group to add to In Groups, then
save.
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzAsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.AK8546ZCCx861bcgCHsEqrd_XzcAYL0HSdQ3DrR7d6M"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjksImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.66Io1j3qqyU_JsHsvVX2keZyxA6hoNwz8qeuEpLJQKU"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzEsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.C7Y3UeDvB9oUBkjGndh7kCEpWtGt0TpuJd_bg2oB0yc"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
- **When creating a user**, select **Create New User **
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzIsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.RgQm8ntY92mNmZQ19Pgjr-S6N36Qbddbp5RcT_GF9ss"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
Add the user\''s First Name and Last Name and card ID. Select from Available groups
to add to In Groups, then save.
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzMsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.aySMpTif3kSke1LoKOLhAi-A2Ceq1_9nwzo_QPkKLeQ"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
To Edit or Remove a user:
Under the User Tab, select user and search for user using last name in the search
field
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MjgsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.-DfNzURmEYDzt0iLKnHltmNhJ8velkPRwfGh3uBx2mg"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzUsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.n9CdHFdehhhjqy7dp4d5H5DZlrWuAGx58NQU_hqXWTI"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
- Select user and click **edit** if you are just making edits to the card ID
or removing from In Groups
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzQsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9._XzgYBmdnidPuBh_xO2Xwj1-vF5KQrSELdEZc_2uH_U"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}
- Select **Delete** if you are deleting the user fully
[{.confluence-embedded-image
.confluence-external-resource .image-center width="250" image-src="https://eucattachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NTEwMjYyNzY0MzYsImRvbWFpbiI6ImdyYXZpdHlnbG9iYWwtZXUuZnJlc2hzZXJ2aWNlLmNvbSIsInR5cGUiOjF9.Q-8aDXixgXejxx4c8-rgdT8IpGJWX7kZtYXUTOX-PEE"
loading="lazy"}]{.confluence-embedded-file-wrapper .image-center-wrapper .confluence-embedded-manual-size}'
- source_sentence: 'Instruct: Identify solution for the email
Query: How to grant Placer.ai access via Entra group App_PlacerAI'
sentences:
- "::: table-wrap\n+----------------------+-----------------------------------------------------+\n\
| **Application Name** | Placer.ai |\n\
+----------------------+-----------------------------------------------------+\n\
| **Description** | Media tool |\n\
+----------------------+-----------------------------------------------------+\n\
| **Owner** | Lou Roberts |\n\
+----------------------+-----------------------------------------------------+\n\
| **Requester** | |\n\
+----------------------+-----------------------------------------------------+\n\
| **Service** | |\n\
+----------------------+-----------------------------------------------------+\n\
| **On this page** | ::: {.toc-macro .rbtoc1758184816272} |\n\
| | - [\U0001F6AA Access](#Placer.AI-Access) \
\ |\n| | - [\U0001F9D1\U0001F91D\U0001F9D1 User\
\ Management](#Placer.AI-UserManagement) |\n| | - [Known\
\ Issues](#Placer.AI-KnownIssues) |\n| | ::: \
\ |\n+----------------------+-----------------------------------------------------+\n\
:::\n\n## {.emoticon\
\ .emoticon-blue-star emoji-id=\"1f6aa\" emoji-shortname=\":door:\" emoji-fallback=\"\
\U0001F6AA\" width=\"16\" height=\"16\" emoticon-name=\"blue-star\"} Access {#Placer.AI-Access}\n\
\nAdd user to App_PlacerAI group in Entra.\n\nThere are no licensing limits, so\
\ you can add anyone from Media or related departments who requests access. If\
\ questions, ask the app owner above.\n\n## {.emoticon\
\ .emoticon-blue-star emoji-id=\"1f9d1-200d-1f91d-200d-1f9d1\" emoji-shortname=\"\
:people_holding_hands:\" emoji-fallback=\"\U0001F9D1\U0001F91D\U0001F9D1\" width=\"\
16\" height=\"16\" emoticon-name=\"blue-star\"} User Management {#Placer.AI-UserManagement}\n\
\n::: table-wrap\n -------------- -------------------------------------------------------------------\n\
\ **Action** **Function**\n Add_User Add user to group and have them\
\ sign in. It has JIT provisioning.\n Remove_User Manual via portal\n Disable_User\
\ Remove from App_PlacerAI group\n -------------- -------------------------------------------------------------------\n\
:::\n\n## {.emoticon\
\ .emoticon-broken-heart emoji-id=\"1f494\" emoji-shortname=\":broken_heart:\"\
\ emoji-fallback=\"\U0001F494\" width=\"16\" height=\"16\" emoticon-name=\"broken-heart\"\
} Known Issues {#Placer.AI-KnownIssues}\n\n::: table-wrap\n ----------- -------------\n\
\ **Issue** **Details**\n \n \n ----------- -------------\n\
:::"
- '::: plugin_pagetree
:::'
- '## **Computer Setup** {#CreatingaUSBdrivewithOSDCloud-ComputerSetup}
> NOTE: Your machine needs to be able to write unencrypted files to a USB drive.
If your computer is not already in Device_USB_Encryption_Exclusion, add it.
On the machine that will create the USB drive:
Install Windows 11 24H2 ADK: [https://go.microsoft.com/fwlink/?linkid=2289980](https://go.microsoft.com/fwlink/?linkid=2289980){.external-link
rel="nofollow"}
- Install locally when prompted - we want to install on this machine
- You can accept all the defaults when installing
Install Windows PE add-on: [https://go.microsoft.com/fwlink/?linkid=2289981](https://go.microsoft.com/fwlink/?linkid=2289981){.external-link
rel="nofollow"}
- There are no settings, so you can click Next to install.
## **Configuring a USB drive with OSD Cloud** {#CreatingaUSBdrivewithOSDCloud-ConfiguringaUSBdrivewithOSDCloud}
1. Copy this script on a PC:
[https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH){.external-link
card-appearance="inline" rel="nofollow"}
::: {.confluence-information-macro .confluence-information-macro-information}
[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}
::: confluence-information-macro-body
It''s stored in the team "Gravity -- Group IT" so use your Gravity Global account
to access the link
:::
:::
2. Open PowerShell ISE as an administrator
3. Paste the script in PowerShell ISE and run (or you can download the file and
run it). This script will remind you to have a 32GB flash drive connected to the
PC.
1. NOTE: The initial popup may appear behind the ISE window. If it seems stuck,
there is probably a popup hiding.
2. If you use Windows PowerShell instead (as admin), the first popup message
will fail. You can ignore the error and it will proceed automatically.
::: {.confluence-information-macro .confluence-information-macro-information}
[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}
::: confluence-information-macro-body
It''s probably best to disconnect other USB flash drives to not accidentally format
the wrong flash drive
:::
:::
4. The script will also prompt for a name for the OSDCloud Template. Follow the
naming scheme Win\_(version of Windows)\_(Build version)\_(Current month and year).
1. Example: Win_11_24H2_Feb25.
5. In the console of PowerShell ISE, eventually you''ll be asked to confirm which
USB Drive you want to format.
1. If you only have one USB drive connected, it''s the only USB drive listed.
If you have more than one USB drive connected, be careful and choose the correct
drive.
## **Dell BIOS Configuration Files** {#CreatingaUSBdrivewithOSDCloud-DellBIOSConfigurationFiles}
Add these two files to the root of the OSDCloud drive. (Note there are two partitions
on the USB stick - you want OSDCloud)
- CCTK Folder: [https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN](https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN){.external-link
card-appearance="inline" rel="nofollow"}
- BIOSChanges.ini: [https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf){.external-link
card-appearance="inline" rel="nofollow"}
Both the folder and file should be placed in the root of the USB drive.
## Dell Command Update and other drivers {#CreatingaUSBdrivewithOSDCloud-DellCommandUpdateandotherdrivers}
On your OSDCloud USB stick:
- There are two partitions - choose the WINPE "drive" in Windows Explorer
- Create a folder called "Dell_Drivers" in the root
- Download and copy three files there:
- Installer for latest Dell Command Update (Windows Universal Application) [https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update](https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update){.external-link
card-appearance="inline" rel="nofollow"}
- .NET Desktop Runtime (the version required by Dell Command Update; usually
the LTS version): [https://dotnet.microsoft.com/en-us/download/dotnet/8.0](https://dotnet.microsoft.com/en-us/download/dotnet/8.0){.external-link
card-appearance="inline" rel="nofollow"}
- Note that you want the DESKTOP RUNTIME, not the SDK, nor the CLI runtime.
Annoying.
- Latest Intel NPU driver: [https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html](https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html){.external-link
card-appearance="inline" rel="nofollow"}
- This is only necessary so long as Dell Command Update still installs a version
with bugs. This shouldn''t be necessary past 2025, we hope.
## Rebuild the computer {#CreatingaUSBdrivewithOSDCloud-Rebuildthecomputer}
If rebuilding a PC already enrolled in Gravity Global, follow this article:
[PC Rebuild Procedure](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294672385/PC+Rebuild+Procedure){linked-resource-id="4294672385"
linked-resource-version="11" linked-resource-type="page"}
If needing to rebuild a PC and enroll it in Gravity Global, follow this article:
[Enrolling a PC in Gravity from other organizations](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294311952/Enrolling+a+PC+in+Gravity+from+other+organizations){linked-resource-id="4294311952"
linked-resource-version="10" linked-resource-type="page"}'
pipeline_tag: sentence-similarity
library_name: sentence-transformers
metrics:
- pearson_cosine
- spearman_cosine
model-index:
- name: SentenceTransformer based on Alibaba-NLP/gte-modernbert-base
results:
- task:
type: semantic-similarity
name: Semantic Similarity
dataset:
name: validation
type: validation
metrics:
- type: pearson_cosine
value: .nan
name: Pearson Cosine
- type: spearman_cosine
value: .nan
name: Spearman Cosine
---
# SentenceTransformer based on Alibaba-NLP/gte-modernbert-base
This is a [sentence-transformers](https://www.SBERT.net) model finetuned from [Alibaba-NLP/gte-modernbert-base](https://huggingface.co/Alibaba-NLP/gte-modernbert-base). It maps sentences & paragraphs to a 768-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.
## Model Details
### Model Description
- **Model Type:** Sentence Transformer
- **Base model:** [Alibaba-NLP/gte-modernbert-base](https://huggingface.co/Alibaba-NLP/gte-modernbert-base) <!-- at revision e7f32e3c00f91d699e8c43b53106206bcc72bb22 -->
- **Maximum Sequence Length:** 8192 tokens
- **Output Dimensionality:** 768 dimensions
- **Similarity Function:** Cosine Similarity
<!-- - **Training Dataset:** Unknown -->
<!-- - **Language:** Unknown -->
<!-- - **License:** Unknown -->
### Model Sources
- **Documentation:** [Sentence Transformers Documentation](https://sbert.net)
- **Repository:** [Sentence Transformers on GitHub](https://github.com/UKPLab/sentence-transformers)
- **Hugging Face:** [Sentence Transformers on Hugging Face](https://huggingface.co/models?library=sentence-transformers)
### Full Model Architecture
```
SentenceTransformer(
(0): Transformer({'max_seq_length': 8192, 'do_lower_case': False, 'architecture': 'ModernBertModel'})
(1): Pooling({'word_embedding_dimension': 768, 'pooling_mode_cls_token': True, 'pooling_mode_mean_tokens': False, 'pooling_mode_max_tokens': False, 'pooling_mode_mean_sqrt_len_tokens': False, 'pooling_mode_weightedmean_tokens': False, 'pooling_mode_lasttoken': False, 'include_prompt': True})
)
```
## Usage
### Direct Usage (Sentence Transformers)
First install the Sentence Transformers library:
```bash
pip install -U sentence-transformers
```
Then you can load this model and run inference.
```python
from sentence_transformers import SentenceTransformer
# Download from the 🤗 Hub
model = SentenceTransformer("sentence_transformers_model_id")
# Run inference
sentences = [
'Instruct: Identify solution for the email\nQuery: How to grant Placer.ai access via Entra group App_PlacerAI',
'::: table-wrap\n+----------------------+-----------------------------------------------------+\n| **Application Name** | Placer.ai |\n+----------------------+-----------------------------------------------------+\n| **Description** | Media tool |\n+----------------------+-----------------------------------------------------+\n| **Owner** | Lou Roberts |\n+----------------------+-----------------------------------------------------+\n| **Requester** | |\n+----------------------+-----------------------------------------------------+\n| **Service** | |\n+----------------------+-----------------------------------------------------+\n| **On this page** | ::: {.toc-macro .rbtoc1758184816272} |\n| | - [🚪 Access](#Placer.AI-Access) |\n| | - [🧑\u200d🤝\u200d🧑 User Management](#Placer.AI-UserManagement) |\n| | - [Known Issues](#Placer.AI-KnownIssues) |\n| | ::: |\n+----------------------+-----------------------------------------------------+\n:::\n\n## {.emoticon .emoticon-blue-star emoji-id="1f6aa" emoji-shortname=":door:" emoji-fallback="🚪" width="16" height="16" emoticon-name="blue-star"} Access {#Placer.AI-Access}\n\nAdd user to App_PlacerAI group in Entra.\n\nThere are no licensing limits, so you can add anyone from Media or related departments who requests access. If questions, ask the app owner above.\n\n## {.emoticon .emoticon-blue-star emoji-id="1f9d1-200d-1f91d-200d-1f9d1" emoji-shortname=":people_holding_hands:" emoji-fallback="🧑\u200d🤝\u200d🧑" width="16" height="16" emoticon-name="blue-star"} User Management {#Placer.AI-UserManagement}\n\n::: table-wrap\n -------------- -------------------------------------------------------------------\n **Action** **Function**\n Add_User Add user to group and have them sign in. It has JIT provisioning.\n Remove_User Manual via portal\n Disable_User Remove from App_PlacerAI group\n -------------- -------------------------------------------------------------------\n:::\n\n## {.emoticon .emoticon-broken-heart emoji-id="1f494" emoji-shortname=":broken_heart:" emoji-fallback="💔" width="16" height="16" emoticon-name="broken-heart"} Known Issues {#Placer.AI-KnownIssues}\n\n::: table-wrap\n ----------- -------------\n **Issue** **Details**\n \n \n ----------- -------------\n:::',
'## **Computer Setup** {#CreatingaUSBdrivewithOSDCloud-ComputerSetup}\n\n> NOTE: Your machine needs to be able to write unencrypted files to a USB drive. If your computer is not already in Device_USB_Encryption_Exclusion, add it.\n\nOn the machine that will create the USB drive:\n\nInstall Windows 11 24H2 ADK: [https://go.microsoft.com/fwlink/?linkid=2289980](https://go.microsoft.com/fwlink/?linkid=2289980){.external-link rel="nofollow"}\n\n- Install locally when prompted - we want to install on this machine\n\n- You can accept all the defaults when installing\n\nInstall Windows PE add-on: [https://go.microsoft.com/fwlink/?linkid=2289981](https://go.microsoft.com/fwlink/?linkid=2289981){.external-link rel="nofollow"}\n\n- There are no settings, so you can click Next to install.\n\n## **Configuring a USB drive with OSD Cloud** {#CreatingaUSBdrivewithOSDCloud-ConfiguringaUSBdrivewithOSDCloud}\n\n1. Copy this script on a PC:\n\n[https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/OSDCloud%20Automated%20USB%20with%20User%20Prompt.ps1?csf=1&web=1&e=6FRniH){.external-link card-appearance="inline" rel="nofollow"}\n\n::: {.confluence-information-macro .confluence-information-macro-information}\n[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}\n\n::: confluence-information-macro-body\nIt\'s stored in the team "Gravity -- Group IT" so use your Gravity Global account to access the link\n:::\n:::\n\n2. Open PowerShell ISE as an administrator\n\n3. Paste the script in PowerShell ISE and run (or you can download the file and run it). This script will remind you to have a 32GB flash drive connected to the PC.\n\n1. NOTE: The initial popup may appear behind the ISE window. If it seems stuck, there is probably a popup hiding.\n\n2. If you use Windows PowerShell instead (as admin), the first popup message will fail. You can ignore the error and it will proceed automatically.\n\n::: {.confluence-information-macro .confluence-information-macro-information}\n[]{.aui-icon .aui-icon-small .aui-iconfont-info .confluence-information-macro-icon}\n\n::: confluence-information-macro-body\nIt\'s probably best to disconnect other USB flash drives to not accidentally format the wrong flash drive\n:::\n:::\n\n4. The script will also prompt for a name for the OSDCloud Template. Follow the naming scheme Win\\_(version of Windows)\\_(Build version)\\_(Current month and year).\n\n1. Example: Win_11_24H2_Feb25.\n\n5. In the console of PowerShell ISE, eventually you\'ll be asked to confirm which USB Drive you want to format.\n\n1. If you only have one USB drive connected, it\'s the only USB drive listed. If you have more than one USB drive connected, be careful and choose the correct drive.\n\n## **Dell BIOS Configuration Files** {#CreatingaUSBdrivewithOSDCloud-DellBIOSConfigurationFiles}\n\nAdd these two files to the root of the OSDCloud drive. (Note there are two partitions on the USB stick - you want OSDCloud)\n\n- CCTK Folder: [https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN](https://glondon.sharepoint.com/:f:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/CCTK?csf=1&web=1&e=q5sltN){.external-link card-appearance="inline" rel="nofollow"}\n\n- BIOSChanges.ini: [https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf](https://glondon.sharepoint.com/:u:/r/sites/Group_IT/Shared%20Documents/General/OSDCloud/BIOSChanges.ini?csf=1&web=1&e=P8ufTf){.external-link card-appearance="inline" rel="nofollow"}\n\nBoth the folder and file should be placed in the root of the USB drive.\n\n## Dell Command Update and other drivers {#CreatingaUSBdrivewithOSDCloud-DellCommandUpdateandotherdrivers}\n\nOn your OSDCloud USB stick:\n\n- There are two partitions - choose the WINPE "drive" in Windows Explorer\n\n- Create a folder called "Dell_Drivers" in the root\n\n- Download and copy three files there:\n\n- Installer for latest Dell Command Update (Windows Universal Application) [https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update](https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update){.external-link card-appearance="inline" rel="nofollow"}\n\n- .NET Desktop Runtime (the version required by Dell Command Update; usually the LTS version): [https://dotnet.microsoft.com/en-us/download/dotnet/8.0](https://dotnet.microsoft.com/en-us/download/dotnet/8.0){.external-link card-appearance="inline" rel="nofollow"}\n\n- Note that you want the DESKTOP RUNTIME, not the SDK, nor the CLI runtime. Annoying.\n\n- Latest Intel NPU driver: [https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html](https://www.intel.com/content/www/us/en/download/794734/intel-npu-driver-windows.html){.external-link card-appearance="inline" rel="nofollow"}\n\n- This is only necessary so long as Dell Command Update still installs a version with bugs. This shouldn\'t be necessary past 2025, we hope.\n\n## Rebuild the computer {#CreatingaUSBdrivewithOSDCloud-Rebuildthecomputer}\n\nIf rebuilding a PC already enrolled in Gravity Global, follow this article:\n\n[PC Rebuild Procedure](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294672385/PC+Rebuild+Procedure){linked-resource-id="4294672385" linked-resource-version="11" linked-resource-type="page"}\n\nIf needing to rebuild a PC and enroll it in Gravity Global, follow this article:\n\n[Enrolling a PC in Gravity from other organizations](https://sitesandservices.atlassian.net/wiki/spaces/IT/pages/4294311952/Enrolling+a+PC+in+Gravity+from+other+organizations){linked-resource-id="4294311952" linked-resource-version="10" linked-resource-type="page"}',
]
embeddings = model.encode(sentences)
print(embeddings.shape)
# [3, 768]
# Get the similarity scores for the embeddings
similarities = model.similarity(embeddings, embeddings)
print(similarities)
# tensor([[1.0000, 0.7865, 0.1898],
# [0.7865, 1.0000, 0.3530],
# [0.1898, 0.3530, 1.0000]])
```
<!--
### Direct Usage (Transformers)
<details><summary>Click to see the direct usage in Transformers</summary>
</details>
-->
<!--
### Downstream Usage (Sentence Transformers)
You can finetune this model on your own dataset.
<details><summary>Click to expand</summary>
</details>
-->
<!--
### Out-of-Scope Use
*List how the model may foreseeably be misused and address what users ought not to do with the model.*
-->
## Evaluation
### Metrics
#### Semantic Similarity
* Dataset: `validation`
* Evaluated with [<code>EmbeddingSimilarityEvaluator</code>](https://sbert.net/docs/package_reference/sentence_transformer/evaluation.html#sentence_transformers.evaluation.EmbeddingSimilarityEvaluator)
| Metric | Value |
|:--------------------|:--------|
| pearson_cosine | nan |
| **spearman_cosine** | **nan** |
<!--
## Bias, Risks and Limitations
*What are the known or foreseeable issues stemming from this model? You could also flag here known failure cases or weaknesses of the model.*
-->
<!--
### Recommendations
*What are recommendations with respect to the foreseeable issues? For example, filtering explicit content.*
-->
## Training Details
### Training Dataset
#### Unnamed Dataset
* Size: 679 training samples
* Columns: <code>sentence_0</code>, <code>sentence_1</code>, and <code>sentence_2</code>
* Approximate statistics based on the first 679 samples:
| | sentence_0 | sentence_1 | sentence_2 |
|:--------|:------------------------------------------------------------------------------------|:-------------------------------------------------------------------------------------|:-------------------------------------------------------------------------------------|
| type | string | string | string |
| details | <ul><li>min: 15 tokens</li><li>mean: 65.23 tokens</li><li>max: 408 tokens</li></ul> | <ul><li>min: 6 tokens</li><li>mean: 890.42 tokens</li><li>max: 5617 tokens</li></ul> | <ul><li>min: 6 tokens</li><li>mean: 861.59 tokens</li><li>max: 5617 tokens</li></ul> |
* Samples:
| sentence_0 | sentence_1 | sentence_2 |
|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| <code>Instruct: Identify solution for the email<br>Query: Account locked out MFA / password reset assistance</code> | <code>::: plugin_pagetree<br>:::</code> | <code>For systems running in AWS Elastic Container Service (ECS), often in Docker (and Fargate, for searching), you sometimes need to run console or command line commands in the Docker container while it is running.<br><br>NOTE: It is possible to SSH into Docker containers, since they are just servers like anything else. But, you would need to use this process or build it into the Docker image to allow SSH, run SSH, and manage SSH keys. (And then you have SSH open, which may not be what you want long-term). This system allows you to do quick commands without messing with all that.<br><br>Full description: [Monitor Amazon ECS containers with ECS Exec - Amazon Elastic Container Service](https://docs.aws.amazon.com/AmazonECS/latest/developerguide/ecs-exec.html){.external-link rel="nofollow"}<br><br>And there are plenty of external guides, like this:<br><br>CLI documentation: [execute-command --- AWS CLI 2.24.20 Command Reference](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/ecs/execute-command.ht...</code> |
| <code>Instruct: Identify solution for the email<br>Query: Help configuring VPC/subnet CIDRs, route tables, and network ACLs for a new AWS account per the internal guide</code> | <code>AWS Organizations made it simpler for us to have many accounts, one for each purpose, instead of trying to set up byzantine permissions to segregate people within one account. For example, creating a limited admin in an account meant for one thing is much, much easier than trying to let people do things like create everything (RDS, EC2, S3) but not be able to touch the ones other people create.<br><br>Here's how to set up a new account, since I always forget the steps.<br><br>1. In the Management account \> AWS Organizations \> Create a new AWS account<br><br>1. Use a plus address for the admin email<br><br>2. In AWS Organizations, move the new account to the proper folder in hierarchy<br><br>3. In IAM Identity Center, assign a group permissions to use the account<br><br>1. Typically you start with AWS_Console_Admins group having full Administrator permissions.<br><br>4. In Entra, set up 1-2 new groups:<br><br>1. AWS_Console\_... if a subset of people need some level of access to this account, create a group for them and add ...</code> | <code>::: table-wrap<br>+-------------------------------------+-----------------------------------------+<br>\| Location/Office \| London \|<br>+-------------------------------------+-----------------------------------------+<br>\| Static or DHCP \| - [Static]{.placeholder-inline-tasks} \|<br>\| \| - [DHCP]{.placeholder-inline-tasks} \|<br>+-------------------------------------+-----------------------------------------+<br>\| Public IP \| 62.7.55.181 \|<br>+-------------------------------------+-----------------------------------------+<br>\| Subnet Mask \| 255.255.255.254 \|<br>+-------------------------------------+-----------------------------------------+<br>\| Gateway \| 62.7.55.180 \|<br>+-------------------------------------+-----------------------------------------+<br>\|...</code> |
| <code>Instruct: Identify solution for the email<br>Query: Email 3: Trouble adding received hardware to Inventory and ensuring Automated Enrollment / AutoPilot enrollment for a Mac device (checking serial, asset creation, and AE/AutoPilot status).</code> | <code>When creating a new Purchase Order, you may need to get a quote from a supplier before placing the order, other times the price and product are already known.<br><br>### **Creating a New Purchase Order PO** {#NewMachinePurchase-CreatingaNewPurchaseOrderPO}<br><br>When purchasing a new Machine, a PO should be create in Fresh service.<br><br>Go to Assets → Purchase Orders, then select New Purchase Order.<br><br>Enter, Name, Vendor and Currency, Shipping and Billing Address. Leave the T&Cs blank unless you need to add notes, try to include the name of the user if known when purchasing, then Click Save.<br><br>When adding a item, start typing the model of a machine, eg MacBook Air, and the click on Products select the correct product in the list.<br><br>[{.confluence-embedded-image .image-center width="371"}]{.confluence-embedded-file-wrapper .image-center-wra...</code> | <code>::: table-wrap<br>+----------------------+---------------------------------------------------+<br>\| **Application Name** \| Pigment \|<br>+----------------------+---------------------------------------------------+<br>\| **Description** \| Finance team tool for some kind of forecasting \|<br>+----------------------+---------------------------------------------------+<br>\| **Owner** \| Avi Gal \|<br>+----------------------+---------------------------------------------------+<br>\| **Requester** \| \|<br>+----------------------+---------------------------------------------------+<br>\| **Service** \| \|<br>+----------------------+---------------------------------------------------+<br>\| **On this page** \| ::: {.toc-macro .rbtoc1758184811742} \|<br>\| \| - [🚪 Access](#Pigment-Access) ...</code> |
* Loss: [<code>MultipleNegativesRankingLoss</code>](https://sbert.net/docs/package_reference/sentence_transformer/losses.html#multiplenegativesrankingloss) with these parameters:
```json
{
"scale": 20.0,
"similarity_fct": "cos_sim",
"gather_across_devices": false
}
```
### Training Hyperparameters
#### Non-Default Hyperparameters
- `eval_strategy`: steps
- `per_device_train_batch_size`: 1
- `per_device_eval_batch_size`: 1
- `num_train_epochs`: 5
- `fp16`: True
- `multi_dataset_batch_sampler`: round_robin
#### All Hyperparameters
<details><summary>Click to expand</summary>
- `overwrite_output_dir`: False
- `do_predict`: False
- `eval_strategy`: steps
- `prediction_loss_only`: True
- `per_device_train_batch_size`: 1
- `per_device_eval_batch_size`: 1
- `per_gpu_train_batch_size`: None
- `per_gpu_eval_batch_size`: None
- `gradient_accumulation_steps`: 1
- `eval_accumulation_steps`: None
- `torch_empty_cache_steps`: None
- `learning_rate`: 5e-05
- `weight_decay`: 0.0
- `adam_beta1`: 0.9
- `adam_beta2`: 0.999
- `adam_epsilon`: 1e-08
- `max_grad_norm`: 1
- `num_train_epochs`: 5
- `max_steps`: -1
- `lr_scheduler_type`: linear
- `lr_scheduler_kwargs`: {}
- `warmup_ratio`: 0.0
- `warmup_steps`: 0
- `log_level`: passive
- `log_level_replica`: warning
- `log_on_each_node`: True
- `logging_nan_inf_filter`: True
- `save_safetensors`: True
- `save_on_each_node`: False
- `save_only_model`: False
- `restore_callback_states_from_checkpoint`: False
- `no_cuda`: False
- `use_cpu`: False
- `use_mps_device`: False
- `seed`: 42
- `data_seed`: None
- `jit_mode_eval`: False
- `use_ipex`: False
- `bf16`: False
- `fp16`: True
- `fp16_opt_level`: O1
- `half_precision_backend`: auto
- `bf16_full_eval`: False
- `fp16_full_eval`: False
- `tf32`: None
- `local_rank`: 0
- `ddp_backend`: None
- `tpu_num_cores`: None
- `tpu_metrics_debug`: False
- `debug`: []
- `dataloader_drop_last`: False
- `dataloader_num_workers`: 0
- `dataloader_prefetch_factor`: None
- `past_index`: -1
- `disable_tqdm`: False
- `remove_unused_columns`: True
- `label_names`: None
- `load_best_model_at_end`: False
- `ignore_data_skip`: False
- `fsdp`: []
- `fsdp_min_num_params`: 0
- `fsdp_config`: {'min_num_params': 0, 'xla': False, 'xla_fsdp_v2': False, 'xla_fsdp_grad_ckpt': False}
- `fsdp_transformer_layer_cls_to_wrap`: None
- `accelerator_config`: {'split_batches': False, 'dispatch_batches': None, 'even_batches': True, 'use_seedable_sampler': True, 'non_blocking': False, 'gradient_accumulation_kwargs': None}
- `parallelism_config`: None
- `deepspeed`: None
- `label_smoothing_factor`: 0.0
- `optim`: adamw_torch_fused
- `optim_args`: None
- `adafactor`: False
- `group_by_length`: False
- `length_column_name`: length
- `ddp_find_unused_parameters`: None
- `ddp_bucket_cap_mb`: None
- `ddp_broadcast_buffers`: False
- `dataloader_pin_memory`: True
- `dataloader_persistent_workers`: False
- `skip_memory_metrics`: True
- `use_legacy_prediction_loop`: False
- `push_to_hub`: False
- `resume_from_checkpoint`: None
- `hub_model_id`: None
- `hub_strategy`: every_save
- `hub_private_repo`: None
- `hub_always_push`: False
- `hub_revision`: None
- `gradient_checkpointing`: False
- `gradient_checkpointing_kwargs`: None
- `include_inputs_for_metrics`: False
- `include_for_metrics`: []
- `eval_do_concat_batches`: True
- `fp16_backend`: auto
- `push_to_hub_model_id`: None
- `push_to_hub_organization`: None
- `mp_parameters`:
- `auto_find_batch_size`: False
- `full_determinism`: False
- `torchdynamo`: None
- `ray_scope`: last
- `ddp_timeout`: 1800
- `torch_compile`: False
- `torch_compile_backend`: None
- `torch_compile_mode`: None
- `include_tokens_per_second`: False
- `include_num_input_tokens_seen`: False
- `neftune_noise_alpha`: None
- `optim_target_modules`: None
- `batch_eval_metrics`: False
- `eval_on_start`: False
- `use_liger_kernel`: False
- `liger_kernel_config`: None
- `eval_use_gather_object`: False
- `average_tokens_across_devices`: False
- `prompts`: None
- `batch_sampler`: batch_sampler
- `multi_dataset_batch_sampler`: round_robin
- `router_mapping`: {}
- `learning_rate_mapping`: {}
</details>
### Training Logs
| Epoch | Step | validation_spearman_cosine |
|:------:|:----:|:--------------------------:|
| 0.0736 | 50 | nan |
### Framework Versions
- Python: 3.12.11
- Sentence Transformers: 5.1.1
- Transformers: 4.56.1
- PyTorch: 2.8.0+cu128
- Accelerate: 1.10.1
- Datasets: 4.1.0
- Tokenizers: 0.22.0
## Citation
### BibTeX
#### Sentence Transformers
```bibtex
@inproceedings{reimers-2019-sentence-bert,
title = "Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks",
author = "Reimers, Nils and Gurevych, Iryna",
booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing",
month = "11",
year = "2019",
publisher = "Association for Computational Linguistics",
url = "https://arxiv.org/abs/1908.10084",
}
```
#### MultipleNegativesRankingLoss
```bibtex
@misc{henderson2017efficient,
title={Efficient Natural Language Response Suggestion for Smart Reply},
author={Matthew Henderson and Rami Al-Rfou and Brian Strope and Yun-hsuan Sung and Laszlo Lukacs and Ruiqi Guo and Sanjiv Kumar and Balint Miklos and Ray Kurzweil},
year={2017},
eprint={1705.00652},
archivePrefix={arXiv},
primaryClass={cs.CL}
}
```
<!--
## Glossary
*Clearly define terms in order to be accessible across audiences.*
-->
<!--
## Model Card Authors
*Lists the people who create the model card, providing recognition and accountability for the detailed work that goes into its construction.*
-->
<!--
## Model Card Contact
*Provides a way for people who have updates to the Model Card, suggestions, or questions, to contact the Model Card authors.*
--> |