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"scope": "16 curated demonstration requests (8 EN/IT pairs), selected AFTER inspecting 32 fixed candidate outputs. Every selected pair succeeded in both languages on both v2 and v3. This selected subset is not an accuracy benchmark.",
"selection_rule": "A pair qualifies for a variant only if both English and Italian choices match the expected labels. No prompt revisions based on predictions.",
"function_calling_scope": "Model selects a function name only. Arguments come from synthetic application context; no argument extraction or tool execution is evaluated.",
"cases": [
{
"id": "routing/invoice/en",
"pair": "routing/invoice",
"domain": "routing",
"language": "en",
"expected": "billing",
"request": {
"state": "My monthly subscription was charged twice on the same day. I can see both completed payments on my statement and need this checked.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Choose the support team that should handle the customer request.",
"criteria": {
"shipping": "Parcel tracking and delivery",
"billing": "Invoices, payments and duplicate charges",
"account": "Login, passwords and account access",
"returns": "Returning or exchanging a product",
"technical": "Device or software faults and troubleshooting"
}
}
}
}
},
{
"id": "routing/invoice/it",
"pair": "routing/invoice",
"domain": "routing",
"language": "it",
"expected": "billing",
"request": {
"state": "Il mio abbonamento mensile è stato addebitato due volte nello stesso giorno. Vedo entrambi i pagamenti completati sull’estratto conto e vorrei una verifica.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Scegli il reparto di assistenza che deve gestire la richiesta del cliente.",
"criteria": {
"shipping": "Tracciamento pacchi e consegne",
"billing": "Fatture, pagamenti e doppi addebiti",
"account": "Accesso, password e recupero account",
"returns": "Resi e sostituzione dei prodotti",
"technical": "Guasti di dispositivi o software e assistenza tecnica"
}
}
}
}
},
{
"id": "routing/exchange/en",
"pair": "routing/exchange",
"domain": "routing",
"language": "en",
"expected": "returns",
"request": {
"state": "The shoes arrived in the correct size, but they are too narrow. I would like to send them back and exchange them for a different model.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Choose the support team that should handle the customer request.",
"criteria": {
"shipping": "Parcel tracking and delivery",
"billing": "Invoices, payments and duplicate charges",
"account": "Login, passwords and account access",
"returns": "Returning or exchanging a product",
"technical": "Device or software faults and troubleshooting"
}
}
}
}
},
{
"id": "routing/exchange/it",
"pair": "routing/exchange",
"domain": "routing",
"language": "it",
"expected": "returns",
"request": {
"state": "Le scarpe sono arrivate nella taglia ordinata, ma sono troppo strette. Vorrei rispedirle e cambiarle con un altro modello.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Scegli il reparto di assistenza che deve gestire la richiesta del cliente.",
"criteria": {
"shipping": "Tracciamento pacchi e consegne",
"billing": "Fatture, pagamenti e doppi addebiti",
"account": "Accesso, password e recupero account",
"returns": "Resi e sostituzione dei prodotti",
"technical": "Guasti di dispositivi o software e assistenza tecnica"
}
}
}
}
},
{
"id": "function_selection/document/en",
"pair": "function_selection/document",
"domain": "function_selection",
"language": "en",
"expected": "get_invoice",
"request": {
"state": "I need a copy of the invoice for order ORD-2048 to attach to my expense report. Please retrieve the document.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Select the read-only function needed to answer the user. Choose no_tool if none applies.",
"criteria": {
"get_order_status": "Look up the shipment status and estimated delivery of an order",
"get_invoice": "Retrieve the invoice document for an order",
"search_help_center": "Search product documentation and troubleshooting guides",
"list_transactions": "List the recorded payments for a customer account",
"no_tool": "No available function is appropriate"
}
}
}
},
"application_context": {
"order_id": "ORD-2048",
"customer_id": "DEMO-CUSTOMER",
"start_date": "2026-09-01",
"end_date": "2026-09-30",
"help_query": "PX-7 Wi-Fi setup"
}
},
{
"id": "function_selection/document/it",
"pair": "function_selection/document",
"domain": "function_selection",
"language": "it",
"expected": "get_invoice",
"request": {
"state": "Mi serve una copia della fattura dell’ordine ORD-2048 da allegare alla nota spese. Recuperate il documento, per favore.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Seleziona la funzione di sola lettura necessaria per rispondere all’utente. Scegli no_tool se nessuna è adatta.",
"criteria": {
"get_order_status": "Consulta lo stato della spedizione e la consegna prevista di un ordine",
"get_invoice": "Recupera il documento della fattura di un ordine",
"search_help_center": "Cerca nella documentazione del prodotto e nelle guide alla risoluzione dei problemi",
"list_transactions": "Elenca i pagamenti registrati per un account cliente",
"no_tool": "Nessuna funzione disponibile è adatta"
}
}
}
},
"application_context": {
"order_id": "ORD-2048",
"customer_id": "DEMO-CUSTOMER",
"start_date": "2026-09-01",
"end_date": "2026-09-30",
"help_query": "PX-7 Wi-Fi setup"
}
},
{
"id": "function_selection/guide/en",
"pair": "function_selection/guide",
"domain": "function_selection",
"language": "en",
"expected": "search_help_center",
"request": {
"state": "Find the instructions for connecting the PX-7 printer to a wireless network. I want the setup guide.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Select the read-only function needed to answer the user. Choose no_tool if none applies.",
"criteria": {
"get_order_status": "Look up the shipment status and estimated delivery of an order",
"get_invoice": "Retrieve the invoice document for an order",
"search_help_center": "Search product documentation and troubleshooting guides",
"list_transactions": "List the recorded payments for a customer account",
"no_tool": "No available function is appropriate"
}
}
}
},
"application_context": {
"order_id": "ORD-2048",
"customer_id": "DEMO-CUSTOMER",
"start_date": "2026-09-01",
"end_date": "2026-09-30",
"help_query": "PX-7 Wi-Fi setup"
}
},
{
"id": "function_selection/guide/it",
"pair": "function_selection/guide",
"domain": "function_selection",
"language": "it",
"expected": "search_help_center",
"request": {
"state": "Cerca le istruzioni per collegare la stampante PX-7 a una rete wireless. Mi serve la guida alla configurazione.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Seleziona la funzione di sola lettura necessaria per rispondere all’utente. Scegli no_tool se nessuna è adatta.",
"criteria": {
"get_order_status": "Consulta lo stato della spedizione e la consegna prevista di un ordine",
"get_invoice": "Recupera il documento della fattura di un ordine",
"search_help_center": "Cerca nella documentazione del prodotto e nelle guide alla risoluzione dei problemi",
"list_transactions": "Elenca i pagamenti registrati per un account cliente",
"no_tool": "Nessuna funzione disponibile è adatta"
}
}
}
},
"application_context": {
"order_id": "ORD-2048",
"customer_id": "DEMO-CUSTOMER",
"start_date": "2026-09-01",
"end_date": "2026-09-30",
"help_query": "PX-7 Wi-Fi setup"
}
},
{
"id": "news_topic/earnings/en",
"pair": "news_topic/earnings",
"domain": "news_topic",
"language": "en",
"expected": "business",
"request": {
"state": "The retailer reported higher quarterly revenue but lower profit margins. Its shares fell after management reduced the annual earnings forecast.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Classify this fictional news brief by its main topic.",
"criteria": {
"world": "International affairs, politics and diplomacy",
"sports": "Athletic competitions and sports results",
"business": "Companies, markets and the economy",
"science_technology": "Science, computing and technological research"
}
}
}
}
},
{
"id": "news_topic/earnings/it",
"pair": "news_topic/earnings",
"domain": "news_topic",
"language": "it",
"expected": "business",
"request": {
"state": "La catena di negozi ha registrato ricavi trimestrali più alti ma margini di profitto inferiori. Le azioni sono scese dopo la revisione al ribasso delle previsioni sugli utili annuali.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Classifica questa notizia inventata in base al suo argomento principale.",
"criteria": {
"world": "Affari internazionali, politica e diplomazia",
"sports": "Competizioni sportive e risultati delle gare",
"business": "Aziende, mercati ed economia",
"science_technology": "Scienza, informatica e ricerca tecnologica"
}
}
}
}
},
{
"id": "news_topic/research/en",
"pair": "news_topic/research",
"domain": "news_topic",
"language": "en",
"expected": "science_technology",
"request": {
"state": "Researchers demonstrated a new optical chip that processes signals using light. The laboratory prototype could reduce the energy required by future computers.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Classify this fictional news brief by its main topic.",
"criteria": {
"world": "International affairs, politics and diplomacy",
"sports": "Athletic competitions and sports results",
"business": "Companies, markets and the economy",
"science_technology": "Science, computing and technological research"
}
}
}
}
},
{
"id": "news_topic/research/it",
"pair": "news_topic/research",
"domain": "news_topic",
"language": "it",
"expected": "science_technology",
"request": {
"state": "I ricercatori hanno presentato un nuovo chip ottico che elabora segnali usando la luce. Il prototipo di laboratorio potrebbe ridurre l’energia necessaria ai computer del futuro.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Classifica questa notizia inventata in base al suo argomento principale.",
"criteria": {
"world": "Affari internazionali, politica e diplomazia",
"sports": "Competizioni sportive e risultati delle gare",
"business": "Aziende, mercati ed economia",
"science_technology": "Scienza, informatica e ricerca tecnologica"
}
}
}
}
},
{
"id": "banking_intent/atm/en",
"pair": "banking_intent/atm",
"domain": "banking_intent",
"language": "en",
"expected": "cash_withdrawal",
"request": {
"state": "The ATM debited my account, but the machine did not dispense any cash. How do I report the failed withdrawal?",
"questions": {
"decision": {
"type": "choice",
"instructions": "Identify the main banking support intent.",
"criteria": {
"cash_withdrawal": "Cash withdrawal at an ATM failed or money was not dispensed",
"card_payment": "A card payment was declined or failed",
"bank_transfer": "A bank transfer has not arrived or is pending",
"card_delivery": "A new or replacement card has not arrived",
"card_pin": "Help with a forgotten card PIN",
"exchange_rate": "Questions about currency conversion rates"
}
}
}
}
},
{
"id": "banking_intent/atm/it",
"pair": "banking_intent/atm",
"domain": "banking_intent",
"language": "it",
"expected": "cash_withdrawal",
"request": {
"state": "Il bancomat ha addebitato il mio conto, ma non ha erogato contanti. Come posso segnalare il prelievo non riuscito?",
"questions": {
"decision": {
"type": "choice",
"instructions": "Identifica l’intento principale della richiesta di assistenza bancaria.",
"criteria": {
"cash_withdrawal": "Prelievo al bancomat fallito o contanti non erogati",
"card_payment": "Pagamento con carta rifiutato o fallito",
"bank_transfer": "Bonifico non arrivato o in sospeso",
"card_delivery": "Carta nuova o sostitutiva non arrivata",
"card_pin": "Assistenza per PIN della carta dimenticato",
"exchange_rate": "Domande sui tassi di cambio delle valute"
}
}
}
}
},
{
"id": "banking_intent/transfer/en",
"pair": "banking_intent/transfer",
"domain": "banking_intent",
"language": "en",
"expected": "bank_transfer",
"request": {
"state": "I sent a bank transfer on Monday and the recipient still has not received it. The app continues to show the transfer as pending.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Identify the main banking support intent.",
"criteria": {
"cash_withdrawal": "Cash withdrawal at an ATM failed or money was not dispensed",
"card_payment": "A card payment was declined or failed",
"bank_transfer": "A bank transfer has not arrived or is pending",
"card_delivery": "A new or replacement card has not arrived",
"card_pin": "Help with a forgotten card PIN",
"exchange_rate": "Questions about currency conversion rates"
}
}
}
}
},
{
"id": "banking_intent/transfer/it",
"pair": "banking_intent/transfer",
"domain": "banking_intent",
"language": "it",
"expected": "bank_transfer",
"request": {
"state": "Ho inviato un bonifico lunedì e il destinatario non lo ha ancora ricevuto. L’app continua a mostrare il bonifico in sospeso.",
"questions": {
"decision": {
"type": "choice",
"instructions": "Identifica l’intento principale della richiesta di assistenza bancaria.",
"criteria": {
"cash_withdrawal": "Prelievo al bancomat fallito o contanti non erogati",
"card_payment": "Pagamento con carta rifiutato o fallito",
"bank_transfer": "Bonifico non arrivato o in sospeso",
"card_delivery": "Carta nuova o sostitutiva non arrivata",
"card_pin": "Assistenza per PIN della carta dimenticato",
"exchange_rate": "Domande sui tassi di cambio delle valute"
}
}
}
}
}
],
"candidate_source": "reference_candidates.json",
"candidate_sha256": "f4288d9a1820a7fa18b085030a12103545dfa1ba56aebe2f649d4fe10b109110"
}
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