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Feedback Collection System
Collects user feedback for continuous improvement.
"""
from typing import Dict, List, Optional, Any
from datetime import datetime
import json
from pathlib import Path
import uuid
class FeedbackEntry:
"""Represents a single feedback entry."""
def __init__(
self,
feedback_type: str,
user_id: Optional[str],
message: str,
response: str,
rating: Optional[int] = None,
metadata: Optional[Dict[str, Any]] = None,
):
self.id = str(uuid.uuid4())
self.feedback_type = feedback_type # "thumbs_up", "thumbs_down", "correction", "suggestion"
self.user_id = user_id
self.message = message
self.response = response
self.rating = rating # 1-5 scale
self.metadata = metadata or {}
self.created_at = datetime.now()
self.processed = False
def to_dict(self) -> Dict[str, Any]:
"""Convert to dictionary."""
return {
"id": self.id,
"feedback_type": self.feedback_type,
"user_id": self.user_id,
"message": self.message,
"response": self.response,
"rating": self.rating,
"metadata": self.metadata,
"created_at": self.created_at.isoformat(),
"processed": self.processed,
}
class FeedbackCollector:
"""Collects and manages user feedback."""
def __init__(
self,
storage_path: str = "data/feedback",
auto_save: bool = True,
):
"""
Initialize the feedback collector.
Args:
storage_path: Path to store feedback data
auto_save: Automatically save feedback to disk
"""
self.storage_path = Path(storage_path)
self.auto_save = auto_save
self.feedback_list: List[FeedbackEntry] = []
# Create storage directory if it doesn't exist
if auto_save:
self.storage_path.mkdir(parents=True, exist_ok=True)
def add_feedback(
self,
feedback_type: str,
message: str,
response: str,
user_id: Optional[str] = None,
rating: Optional[int] = None,
metadata: Optional[Dict[str, Any]] = None,
) -> str:
"""
Add a feedback entry.
Args:
feedback_type: Type of feedback
message: User's message
response: AI's response
user_id: Optional user ID
rating: Optional rating (1-5)
metadata: Additional metadata
Returns:
Feedback ID
"""
entry = FeedbackEntry(
feedback_type=feedback_type,
user_id=user_id,
message=message,
response=response,
rating=rating,
metadata=metadata,
)
self.feedback_list.append(entry)
if self.auto_save:
self._save_feedback(entry)
return entry.id
def add_thumbs_up(
self,
message: str,
response: str,
user_id: Optional[str] = None,
) -> str:
"""Add positive feedback."""
return self.add_feedback(
feedback_type="thumbs_up",
message=message,
response=response,
user_id=user_id,
rating=5,
)
def add_thumbs_down(
self,
message: str,
response: str,
user_id: Optional[str] = None,
reason: Optional[str] = None,
) -> str:
"""Add negative feedback."""
return self.add_feedback(
feedback_type="thumbs_down",
message=message,
response=response,
user_id=user_id,
rating=1,
metadata={"reason": reason} if reason else {},
)
def add_correction(
self,
message: str,
original_response: str,
corrected_response: str,
user_id: Optional[str] = None,
) -> str:
"""Add a correction."""
return self.add_feedback(
feedback_type="correction",
message=message,
response=original_response,
user_id=user_id,
metadata={"corrected_response": corrected_response},
)
def add_suggestion(
self,
message: str,
response: str,
suggestion: str,
user_id: Optional[str] = None,
) -> str:
"""Add a suggestion."""
return self.add_feedback(
feedback_type="suggestion",
message=message,
response=response,
user_id=user_id,
metadata={"suggestion": suggestion},
)
def get_feedback(
self,
feedback_id: str,
) -> Optional[FeedbackEntry]:
"""Get feedback by ID."""
for entry in self.feedback_list:
if entry.id == feedback_id:
return entry
return None
def get_all_feedback(
self,
feedback_type: Optional[str] = None,
unprocessed_only: bool = False,
) -> List[FeedbackEntry]:
"""Get all feedback entries."""
results = self.feedback_list
if feedback_type:
results = [f for f in results if f.feedback_type == feedback_type]
if unprocessed_only:
results = [f for f in results if not f.processed]
return results
def mark_processed(self, feedback_id: str) -> bool:
"""Mark feedback as processed."""
entry = self.get_feedback(feedback_id)
if entry:
entry.processed = True
return True
return False
def get_statistics(self) -> Dict[str, Any]:
"""Get feedback statistics."""
total = len(self.feedback_list)
if total == 0:
return {
"total": 0,
"by_type": {},
"average_rating": 0,
"processed_count": 0,
}
by_type: Dict[str, int] = {}
ratings = []
for entry in self.feedback_list:
by_type[entry.feedback_type] = by_type.get(entry.feedback_type, 0) + 1
if entry.rating is not None:
ratings.append(entry.rating)
avg_rating = sum(ratings) / len(ratings) if ratings else 0
processed = sum(1 for e in self.feedback_list if e.processed)
return {
"total": total,
"by_type": by_type,
"average_rating": avg_rating,
"processed_count": processed,
"unprocessed_count": total - processed,
}
def get_corrections_for_finetuning(self) -> List[Dict[str, Any]]:
"""Get corrections formatted for fine-tuning."""
corrections = self.get_all_feedback(feedback_type="correction")
return [
{
"instruction": entry.message,
"output": entry.metadata.get("corrected_response", entry.response),
}
for entry in corrections
]
def export_finetuning_data(
self,
filepath: str,
) -> None:
"""Export feedback as fine-tuning data."""
corrections = self.get_corrections_for_finetuning()
Path(filepath).write_text(json.dumps(corrections, indent=2))
def _save_feedback(self, entry: FeedbackEntry) -> None:
"""Save feedback to file."""
filepath = self.storage_path / f"{entry.id}.json"
filepath.write_text(json.dumps(entry.to_dict(), indent=2))
def load_feedback(self) -> None:
"""Load feedback from storage directory."""
if not self.storage_path.exists():
return
for filepath in self.storage_path.glob("*.json"):
try:
data = json.loads(filepath.read_text())
entry = FeedbackEntry(
feedback_type=data["feedback_type"],
user_id=data.get("user_id"),
message=data["message"],
response=data["response"],
rating=data.get("rating"),
metadata=data.get("metadata", {}),
)
entry.id = data["id"]
entry.processed = data.get("processed", False)
entry.created_at = datetime.fromisoformat(data["created_at"])
self.feedback_list.append(entry)
except Exception as e:
print(f"Error loading feedback from {filepath}: {e}")
def clear_old_feedback(self, days: int = 30) -> int:
"""Clear feedback older than specified days."""
cutoff = datetime.now() - timedelta(days=days)
original_count = len(self.feedback_list)
self.feedback_list = [
f for f in self.feedback_list
if f.created_at > cutoff
]
return original_count - len(self.feedback_list)
def __repr__(self) -> str:
stats = self.get_statistics()
return f"FeedbackCollector(total={stats['total']}, unprocessed={stats['unprocessed_count']})"
# Add missing import
from datetime import timedelta |