| text,predicted_intent,confidence,routing_decision |
| my transfer was declined why is that?,27,0.5995731663980458,template_handler |
| what are the reasons for my beneficiary not being allowed?,7,0.9796913777579436,template_handler |
| what is the function of the disposable cards?,29,0.7570430800633844,template_handler |
| i believe my card has been compromised as there are funds showing that i did not receive.,20,0.5299366698475255,rag_pipeline |
| how old do you need to be to have an account?,1,0.9491010582266185,template_handler |
| how do i actually obtain a card myself?,43,0.44971853326947114,rag_pipeline |
| i used my card top up but all of the money is missing.,62,0.32280364595377115,rag_pipeline |
| is currency exchange possible?,31,0.39465652138567414,rag_pipeline |
| i need your help in deleting my account.,55,0.835140584687433,template_handler |
| i cannot get virtual card to work,72,0.5374647558002458,rag_pipeline |
| how long does it typically take to make a transfer from a uk bank? i just made one and it hasn t shown up in my account yet.,5,0.6631065759110467,template_handler |
| how do i activate my card to start using it?,0,0.9583903361384608,template_handler |
| what are all the fiat currencies that are supported for both exchange and holding?,36,0.9088195397270585,template_handler |
| i exchange currencies a lot. can i get a discount?,31,0.5052615879037177,rag_pipeline |
| i had to pay a fee when buying items with my card.,15,0.8308231588572105,template_handler |
| how can i change my pin without going to the bank?,21,0.916653114218339,template_handler |
| do you accept exchanges to eur?,36,0.8042863189055142,template_handler |
| are all european currencies available for holding and exchange?,36,0.8641758926211834,template_handler |
| i got a new card how do i link it?,13,0.8660432843991895,template_handler |
| my payment was put back i think.,53,0.7966284504494242,template_handler |
| can i get a card in person?,24,0.8570911308593088,template_handler |
| so i am a new customer and attempted to top up for the very first time today. it s already been pending for half an hour and doesn t seem to be working. i need to please get this fixed.,47,0.9675775802664394,template_handler |
| how long do i have to wait for the transfer to be finalized?,67,0.44994334963669763,rag_pipeline |
| when will i be able to see my refund?,51,0.9445257986804814,template_handler |
| where are the mastercard atms?,3,0.5283357130050602,rag_pipeline |
| how can i top up by card?,62,0.49309835732126067,rag_pipeline |
| why have i received a rebate for my payment after a week?,53,0.6126506075105723,template_handler |
| hey i need some help figuring out way my transfer is not complete yet. my landlord hasn t got the money yet.she should have received it by now.,66,0.9003244902402027,template_handler |
| how much does it cost to get a new card? mine is almost expired. how fast does it come?,9,0.87891431619702,template_handler |
| does it cost me anything to top up my account via bank transfer?,65,0.4696825429343441,rag_pipeline |
| i forgot my password to get into the app!,44,0.9397121087125392,template_handler |
| please help me. my disposable virtual card won t work right.,72,0.8030308407231858,template_handler |
| hi i used an atm today to take money out of my account but the amount it gave me is not the amount i requested. what should i do?,75,0.9417827033956389,template_handler |
| are bank transfers immediate?,5,0.2908027181680993,llm_escalation |
| how do i get a pin?,38,0.6668642808259523,template_handler |
| why can t i transfer to another account?,7,0.7261890726405339,template_handler |
| what fiat currencies are used for exchange?,36,0.8601954159443119,template_handler |
| is there a way to see where funds come from,70,0.9863233998384051,template_handler |
| help me please i need to top up cash.,58,0.813922226503723,template_handler |
| how can i exchange currencies using your app?,33,0.6876013030705619,template_handler |
| what is the max amount of top ups?,60,0.9333424068382908,template_handler |
| from what countries can i use an account?,24,0.9117310344862416,template_handler |
| when i withdrew money from my account the other day i noticed that there was a fee. i didn t think that there were any fees for withdrawals...? how much will i be charged?,19,0.528057690622327,rag_pipeline |
| if my card payment is cancelled what should i do?,53,0.5714275831838894,template_handler |
| i deposited cash this morning but it s not showing up in my account. can you tell me where s my money?,6,0.8834512623515548,template_handler |
| is it possible to hold money in multiple currencies?,36,0.9711289509367691,template_handler |
| i am still waiting for a transfer i did,66,0.47444687519637113,rag_pipeline |
| can you help me find the virtual card?,40,0.8515150227928504,template_handler |
| is there an exchange fee?,31,0.8627469312609207,template_handler |
| i have to make more then a few disposable cards per day.,29,0.8534500933701686,template_handler |
| why is it taking so long for my cash withdrawal to no longer show as pending?,46,0.7674513309281507,template_handler |
| can you help me? i have a duplicate transaction on my account and i don t understand why.,63,0.7417070051859015,template_handler |
| how come my withdrawal rate is wrong for my cash withdrawal,46,0.33074040315892655,rag_pipeline |
| how can i top up my card with another card?,39,0.41253074275517454,rag_pipeline |
| how long do i wait for my pin,38,0.49024228921469276,rag_pipeline |
| i was contacted by a seller with a message that they never received my money. i am 100 sure it was taken from my account so i definitely need this sorted out soon.,53,0.38956100607243727,rag_pipeline |
| when i tried to transfer funds to my friend today i was unable to do so why?,35,0.5206143273031384,rag_pipeline |
| is there a reason why my card was declined when i attempted to withdraw money?,25,0.4824557395698606,rag_pipeline |
| i punched in the wrong pin too many times and i m locked out.,49,0.9553211460268992,template_handler |
| there are transactions that i don t remember making i think someone might have gotten my card details and is now using it.,22,0.8837184245675264,template_handler |
| i need a second card on this account for my daughter.,39,0.530503256715246,rag_pipeline |
| somebody has stolen my card i need help please.,41,0.8786866128026253,template_handler |
| i put the wrong pin too many times and now it is blocked. can you help me unblock it?,49,0.9900789452387645,template_handler |
| do these virtual cards have any caps on using them?,40,0.3132034232486109,rag_pipeline |
| how can i check the source of funds?,70,0.9788438562904771,template_handler |
| how do i top up with cash?,58,0.7430794746664802,template_handler |
| i have noticed that my account was double charged for a couple of items this week. please review and refund the double charged items back.,63,0.9429341413113682,template_handler |
| what form of identification is accepted?,43,0.31657213893550534,rag_pipeline |
| can this app take my salary?,50,0.9065132240998223,template_handler |
| where is the nearest mastercard atm?,3,0.8909662538500941,template_handler |
| how do i active this card?,0,0.5244117006113106,rag_pipeline |
| my account needs to be deleted.,55,0.5958081698131587,template_handler |
| i sent money for my rent to my landlord but she is claiming it hasn t arrived in her account can you trace the transfer i made to make sure it arrived so i can provide proof i sent it and that it has been deposited?,66,0.9320643202083304,template_handler |
| how do i get a virtual card?,40,0.526105436580165,rag_pipeline |
| how can receive a physical card,43,0.8990528080796455,template_handler |
| card has been received how will it show up on the app?,13,0.9340198428553478,template_handler |
| how do i link a new card in the app?,13,0.7497215527171018,template_handler |
| i have zero dollars in my account. can i submit additional funds via bank transfer?,65,0.8531273077601559,template_handler |
| i cant prove who i am,68,0.4815396413831039,rag_pipeline |
| i had a problem with my card payment can you help?,25,0.4692717427075646,rag_pipeline |
| what do i do if my card is expiring soon?,9,0.9078608179401657,template_handler |
| i did a transfer. what is the extra fee?,64,0.4248442469118139,rag_pipeline |
| when will my top up process?,47,0.48571432703280215,rag_pipeline |
| i submitted a cheque couple days ago nothing happened to my account yet.would you please check what could be the possible issue?,6,0.9497698868589479,template_handler |
| why can t i edit my personal details?,30,0.9752127404854698,template_handler |
| i deposited some cash but it hasn t shown up in my account yet what s going on?,6,0.8457399657323341,template_handler |
| i ve been checking my statement to see if i ve received a refund i requested from a seller a while ago has arrived. but it has not. this should have come back to me already. can you help me figure out why it s not here and get my money back?,51,0.742780340582135,template_handler |
| i tried to get money out of the notting hill atm earlier but i wasn t able to get it to work. is my card with issue? it s the first time i tried using it.,26,0.9452865418407684,template_handler |
| why is there a payment i didn t do?,16,0.9042098399399511,template_handler |
| what should i do if someone stole my phone?,42,0.6314553332638123,template_handler |
| is there a reason my top up has been cancelled?,61,0.714256984044423,template_handler |
| how can i exchange aud for gbp?,33,0.9635460091891767,template_handler |
| can you please help me with this exchange? i am trying to get crypto and the app won t let me.,7,0.6046310039125172,template_handler |
| for the disposable cards what are the restrictions?,29,0.8430774794960402,template_handler |
| the exchange rate for my withdrawal was wrong.,76,0.4635393576696612,rag_pipeline |
| i found an unauthorized card payment,53,0.35626035524661975,rag_pipeline |
| why hasn t the transaction i did to my friend arrive yet?,66,0.9549603012865072,template_handler |
| is the pin separately delivered?,38,0.8472092826102502,template_handler |
| transfer has failed.,35,0.7507341334291654,template_handler |
| how long until my card is delivered?,12,0.7805432737907131,template_handler |
| i think i deserve a refunded on a certain item.,52,0.8601266073291179,template_handler |
| my card payment did not complete.,53,0.3428253538870812,rag_pipeline |
| i need to figure out what these charges are on my account. they ve been coming out for a couple of days. can i get all of this money back? also i need to freeze my card.,16,0.6025310313285958,template_handler |
| when will i see my cash since i already deposited my check?,6,0.8871887814197338,template_handler |
| i want to add money but don t know what currencies you accept can you tell me?,54,0.6957150589005799,template_handler |
| may i use my account now even though the identity verification has not gone through yet?,74,0.8473081221430031,template_handler |
| hi it s urgent please freeze my card. as someone has withdrawn money using my card in odd remote town. since i have not done this withdrawal. do it fast.,20,0.7493358260584534,template_handler |
| i m interested in getting a card. how does one go about doing that?,52,0.32818899494487197,rag_pipeline |
| i looked at my statement and there is a charge for 1 that i don t recognize. why is it on there?,16,0.702477708181925,template_handler |
| my card suddenly quit working.,14,0.762317902489453,template_handler |
| how can i activate my new card?,0,0.650246181749148,template_handler |
| what businesses accept this card?,10,0.8265935757720092,template_handler |
| i ve been trying to transfer funds to top up my card but the transaction is not going through. is there something i m doing wrong?,7,0.376489551225949,rag_pipeline |
| i have questions about how to transfer money to my account.,65,0.5910880263496612,template_handler |
| i want to top up my account by a bank transfer but will i be charged?,65,0.4778980992208955,rag_pipeline |
| i need to change my card pin.,21,0.37564536780649355,rag_pipeline |
| why is top up pending,47,0.5476810722144644,rag_pipeline |
| how long will this transfer from europe take?,67,0.9081005484015097,template_handler |
| do i need to select a preference to receive my salary payments in gbp and if so where?,50,0.9711719038298315,template_handler |
| i was under the impression that you offer crypto top up however it doesn t appear to be working. the money has now disappeared from my account so i need to know what the deal is?,61,0.9714264554429892,template_handler |
| how long am i to wait before the transfer gets to my account?,67,0.6621588456591659,template_handler |
| i am not seeing recent cash withdrawal on my account.,20,0.7120493728330547,template_handler |
| can you explain why there is a payment showing twice?,63,0.9408242125547819,template_handler |
| i didn t get all the money i asked for,75,0.9726789080490786,template_handler |
| why would a transfer fail?,35,0.8685861332140717,template_handler |
| explain why i can t do a transfer to an account.,7,0.8095631379486399,template_handler |
| will you set a limit to my top up?,60,0.5181248582283572,rag_pipeline |
| i was not given the amount of cash i withdrew,75,0.8384052278368271,template_handler |
| the purchase i made is still pending.,45,0.5580155804235977,template_handler |
| is the card welcomed by everybody?,11,0.5874455401797261,template_handler |
| how do i get my card on the app?,13,0.7731738568858967,template_handler |
| i cannot get my virtual card to work.,72,0.7644566333497999,template_handler |
| can you tell me why my transfer is failing and help resolve?,35,0.8136377833278683,template_handler |
| after i transferred money the balance remained the same.,5,0.9406596391055775,template_handler |
| will salary be received through this?,50,0.9570973986052603,template_handler |
| the exchange rate for my cash withdrawal was incorrect,76,0.4691689124169444,rag_pipeline |
| are there any discounts for frequent currency exchanges?,31,0.9462613162135489,template_handler |
| the exchange rate for the money i took out in a foreign country is wrong.,17,0.45047994858376805,rag_pipeline |
| what is the cost of a transfer?,56,0.7864128511490794,template_handler |
| i don t know my pin how can i find that out?,38,0.6665153301228287,template_handler |
| where do i find the exchange rate?,32,0.5379156991013473,rag_pipeline |
| i am not able to see the card pin anywhere?,38,0.9411392298202476,template_handler |
| where can i located the auto top up option?,4,0.957088985150206,template_handler |
| what do i do to exchange currency?,33,0.47321044396321366,rag_pipeline |
| do you charge anything for topping up?,57,0.8371604654598407,template_handler |
| my purchases from this morning still have pending payments.,45,0.8982654186146065,template_handler |
| what is the cause that the transfer shows as pending?,48,0.6924483912381346,template_handler |
| why did the atm machine fail to give me a cash withdrawal?,26,0.3273632861221989,rag_pipeline |
| where can i get a virtual card?,40,0.46409601775440573,rag_pipeline |
| why do i have to verify top up?,71,0.7156422091661839,template_handler |
| can i update my details?,30,0.991604081473355,template_handler |
| how do i authenticate my top up?,47,0.23529439462140359,llm_escalation |
| why am i unable to verify my id?,68,0.7017811130850893,template_handler |
| can you explain to me why a cash withdrawal shows up as pending?,46,0.735468557269816,template_handler |
| can you tell me why my refund is not showing in my statement?,51,0.8593999717433115,template_handler |
| i have a cash withdrawal in my statement. why is that?,20,0.6424590688361564,template_handler |
| can i use app to unblock my card?,49,0.29235839216290854,llm_escalation |
| can you tell me where i can order a disposable virtual card?,37,0.6190147037095953,template_handler |
| how much do you charge to accept transfers,56,0.5210753165541191,rag_pipeline |
| i would like to track a card sent to me how do i do that?,11,0.7649960336478373,template_handler |
| what can i do if my card still hasn t arrived after 2 weeks?,11,0.9231165921312048,template_handler |
| i tried to top up but the app rejected it.,59,0.7362744693126396,template_handler |
| i think someone stole money from my card,22,0.5262555622726856,rag_pipeline |
| i don t appreciate the extra fees being siphoned from my account. i was helping some friends move to japan and we were buying home decorations at the local stores. the receipts differed greatly from what showed up in my bank account and my statement. when can i expect the extra fees to be back in my account?,67,0.3312819412174618,rag_pipeline |
| how long do top ups take to go through,47,0.3411183448453241,rag_pipeline |
| why am i being charged for getting cash?,19,0.720769956860221,template_handler |
| please how do i order a card?,43,0.903485373441599,template_handler |
| i requested a higher amount for my cash withdrawal,75,0.6100221916199663,template_handler |
| my money is gone. i had topped up recently and saw it was there and went through but now it s disappeared what s going on?,61,0.9530862870402705,template_handler |
| where is my pin? i don t have it yet,38,0.7136365308884036,template_handler |
| my transfer was not approved,35,0.41766643059183123,rag_pipeline |
| where is my card pin?,38,0.5642524539010808,template_handler |
| withdrawal pending meaning?,46,0.7032491284195371,template_handler |
| what does a pending payment mean?,45,0.9329037901417694,template_handler |
| i need a virtual card,40,0.3384242672221505,rag_pipeline |
| someone else accessed my account and made a payment.,22,0.4325076084492689,rag_pipeline |
| can you please make my top up go through as soon as possible. i really need the money and it has been pending for an hour already.,47,0.8408349033054666,template_handler |
| when will my transfer post to my account?,5,0.3987952160463159,rag_pipeline |
| can i use it outside of europe?,24,0.875870811597376,template_handler |
| can i pick between visa and mastercard?,73,0.9922054989957028,template_handler |
| i ordered a card a week ago and it s still not here. what do i do?,11,0.9286617518697313,template_handler |
| i just noticed my transfer was declined and i don t know why. can you help me?,27,0.7638360074210655,template_handler |
| my payment shows that it is pending will i be charged more money?,45,0.8083884946328875,template_handler |
| what is the status of my top up?,47,0.33341122209515656,rag_pipeline |
| do physical cards cost money?,39,0.577784303470337,template_handler |
| when i made a transfer i was charged extra.,64,0.6089164979938786,template_handler |
| why won t you let me name x as a beneficiary?,7,0.961896448180311,template_handler |
| you sent me a card and now i want to link it.,13,0.9403528107043461,template_handler |
| where is the cash deposit i made?,6,0.9260953607240952,template_handler |
| i would like to know why a withdraw i made for some cash shows up as pending.,46,0.5433802334985326,rag_pipeline |
| will i get a curreng foreign exchange rate?,32,0.4741173020937522,rag_pipeline |
| i have been charged an extra pound!,34,0.8175469637215945,template_handler |
| when i used one of the atms in the city centre today i tried to take out some money but for whatever reason the machine declined my card. just checked it out in my account and that amount is still showing as pending! is there any way that you can cancel this transaction because i did not receive any money whatsoever from the atm,46,0.8653150107160902,template_handler |
| what is this extra fee on my statement.,34,0.5721362307575596,template_handler |
| it can take between 10 minutes to an hour before you hear back from us about the verification result. please try again if your verification fails. make sure you double check that images are clear and all document photos are readable without blur or glare. you have to be 18 or older and live in the european economic area or live in switzerland to be able to open an account.,24,0.5686688581812592,template_handler |
| explain why my top up has been reverted please.,61,0.7025307390673071,template_handler |
| unsure how to provide my identity.,68,0.578610747947786,template_handler |
| if i can i would like to get both mastercard and visa from you.,73,0.9671011423712171,template_handler |
| i noticed a new fee on my account. i didn t know there were fees for these payments. what is the policy?,15,0.48363016209254406,rag_pipeline |
| how do i verify a top up?,71,0.7529814812981517,template_handler |
| i need to make multiple disposable cards in a day.,29,0.9047047587988328,template_handler |
| what do i do? the atm took my card!,18,0.9165141772848896,template_handler |
| is there an option to top up with a cheque?,58,0.8754808465435074,template_handler |
| i have not received my pin yet,38,0.6771746455962236,template_handler |
| can you tell me what i steps i should take since my card was stolen?,41,0.9303597972178284,template_handler |
| can you give me the restrictions of the disposable cards?,29,0.9315960212005513,template_handler |
| my atm transaction shorted me on cash and i think the exchange rate was wrong. did i receive the correct rate?,76,0.6000948755738351,template_handler |
| what do i need to verify my id?,69,0.4029704747498954,rag_pipeline |
| can you tell me how transferring money into my account works?,65,0.9462560794488083,template_handler |
| i submitted a transaction but it was for the incorrect account.,8,0.8692059521982284,template_handler |
| where did your guys exchange rates come from?,32,0.8054631892211802,template_handler |
| i tried to top up but it got denied.,59,0.5109650238086013,rag_pipeline |
| i need to delete my account.,55,0.9592304016485119,template_handler |
| is it possible to have an item refunded?,52,0.9396652713276282,template_handler |
| tell me why my transfer is declined.,27,0.45081060494725017,rag_pipeline |
| will it cost anything to top up a us card?,57,0.8680013718735408,template_handler |
| what is the refund process?,52,0.5247974304246154,rag_pipeline |
| why was i not able to get cash from the atm?,26,0.6145112950451487,template_handler |
| can i change my pin at any atm?,21,0.5981111261180688,template_handler |
| it s only been a few weeks my my top up got cancelled,61,0.6332833833720795,template_handler |
| the transfer went through but now it has been pending for quite a while. i need this to go through already,48,0.5261152318229999,rag_pipeline |
| i was declined when i tried to withdraw cash!,26,0.5920136617945726,template_handler |
| do i have to change my pin at a bank?,21,0.6520642931097681,template_handler |
| someone stole my cards!,41,0.728291938417264,template_handler |
| my card expires soon will you send me one automatically?,9,0.8103671506454287,template_handler |
| what is this witdrawal,34,0.4581755184061458,rag_pipeline |
| how do i use a card to top up?,62,0.5794820266962636,template_handler |
| i ordered my card a couple weeks ago and haven t received it yet. when can i expect it?,11,0.7670779153738532,template_handler |
| is a tracking number available for the card that was just sent?,11,0.9766795491327342,template_handler |
| where can i get my pin unblocked?,49,0.5405685887448115,rag_pipeline |
| if i make a mistake can i cancel the transaction?,8,0.8798624523383215,template_handler |
| can my friends top up my account?,62,0.8271143439602452,template_handler |
| how fast can you deliver?,43,0.6149747621240422,template_handler |
| i would like to cancel my previous transaction,8,0.6327656486011146,template_handler |
| i withdrew money and got a fee please explain,19,0.48752531135953453,rag_pipeline |
| there is a pending payment on my account that is very strange. i don t remember making this and it won t go away. can you help me figure this out?,16,0.3370412256219571,rag_pipeline |
| where can i exchange my money for eur?,36,0.7595257325446071,template_handler |
| so earlier i went to an atm and got cash. but when i checked the app it states that the withdrawal is pending. how can that be when i have the cash on me?,46,0.6746006177204132,template_handler |
| why did my credit card get declined for top up?,59,0.5913724499072451,template_handler |
| why am i being charged twice fro a restaurant?,63,0.8766011796509076,template_handler |
| what are these disposable virtual cards all about?,37,0.733829113797499,template_handler |
| i took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!,76,0.2501533890751265,llm_escalation |
| why didn t my friend s transaction arrive yet?,66,0.9573656061831531,template_handler |
| i am still waiting for a refund,51,0.7123426968620509,template_handler |
| are there ways for other people to send me money?,50,0.9808266108752256,template_handler |
| is it normal to have to verify my top up or is something wrong?,71,0.4360445463154428,rag_pipeline |
| i traded some of my money from my native country into an atm to exchange for foreign currency and the money i received was a different equating amount!,76,0.452575813160701,rag_pipeline |
| i noticed that there s a payment on my card that s pending.,16,0.4947210188258251,rag_pipeline |
| i need to deposit money to my account,6,0.5280742280027669,rag_pipeline |
| where do i need to live to get support?,24,0.6170830382562004,template_handler |
| how do i stop fraud to my account?,22,0.4280258031343765,rag_pipeline |
| how many disposable cards can i own?,29,0.7708101259302366,template_handler |
| i want to open an account for my child.,1,0.9455620927817993,template_handler |
| i was charged twice for a restaurant can you take the second charge off?,63,0.9609213449091626,template_handler |
| can this app help me exchange currencies?,33,0.7374555946346107,template_handler |
| i ve been waiting ages and my pin hasn t gotten here.,38,0.35201210888950607,rag_pipeline |
| help me unblock my pin.,49,0.5923390002359386,template_handler |
| which atm s am i able to change my pin?,21,0.6900298532256005,template_handler |
| is my card accepted everywhere?,10,0.9492184238517996,template_handler |
| can this card be used at all atms?,3,0.9308360872727008,template_handler |
| how do i sign up for a card if i m in america?,24,0.2720703291626356,llm_escalation |
| will there be any extra fees if i exchange currencies?,31,0.8615019457477429,template_handler |
| transfers are supposed to be free. i just got a fee tacked on to something i bought abroad. not cool. figure out how to remove it.,64,0.9028443164918384,template_handler |
| i messed up a transfer and need to reverse it.,8,0.8614588638222721,template_handler |
| tell me why my transfer was declined.,27,0.4347799842653251,rag_pipeline |
| i can t verify my identity.,69,0.42010903171100394,rag_pipeline |
| my card payment has not been withdrawn from my account,53,0.5285729909303103,rag_pipeline |
| i have been charged a fee for getting cash,19,0.5271294869537738,rag_pipeline |
| i was getting cash and the card got stuck inside,76,0.33716176254365077,rag_pipeline |
| how to i switch my money for the money used in another country?,67,0.22325374303349055,llm_escalation |
| was i charged more than i should of been for a currency exchange?,31,0.33971855093211273,rag_pipeline |
| i transferred money but i think i ve been charged a fee for it?,64,0.7111379002304384,template_handler |
| what is the formula for your exchange rate?,32,0.5151991057607916,rag_pipeline |
| how many miles away is the atm?,18,0.5242207426661232,rag_pipeline |
| can you issue both a visa and a mastercard to me?,73,0.9900080897513529,template_handler |
| can i get payed through this system?,50,0.2794081476654801,llm_escalation |
| why did i get charged a fee i thought it was free?,19,0.4315575561197466,rag_pipeline |
| my identity is unable to be verified.,68,0.6174401052655489,template_handler |
| where can i change my pin?,21,0.3484312554463342,rag_pipeline |
| why am i unable verify my id?,68,0.7896434948006289,template_handler |
| why do i have a pending payment?,45,0.7895028865266895,template_handler |
| have have a small charge on my account from someone i purchased with but i m not sure what it relates to.,28,0.32023769155054116,rag_pipeline |
| why is my refund missing in my statement?,51,0.8406937228267978,template_handler |
| do i need to verify my identity before i can use my card?,74,0.4425275201453456,rag_pipeline |
| what should i do if i think that someone else may be using my card.,22,0.9442834931641749,template_handler |
| how long does it take for a money transfer to show?,48,0.3389228731994776,rag_pipeline |
| in my statement there is a payment that is i do not recognize,16,0.47875060436337996,rag_pipeline |
| is there something that i can do since my phone was stolen yesterday?,42,0.976398300960735,template_handler |
| i think my card payment was cancelled. what happened?,53,0.7051807689131708,template_handler |
| someone hacked into my cards account.,22,0.4693651166520234,rag_pipeline |
| how long will it take to receive a virtual card?,12,0.65138436002678,template_handler |
| my phone was taken! can you place cancel my account so no one uses it,42,0.9564600177928003,template_handler |
| i ve changed my mind on an item. how do i get a refund?,52,0.9723122865598587,template_handler |
| is it possible to top up with cash? if so how do i do it?,58,0.9324545884282882,template_handler |
| i was wondering can i get my pay in another currency?,50,0.940554638952318,template_handler |
| i m just wondering when my card will get here.,12,0.5888309177258777,template_handler |
| what are the countries that you operate in?,24,0.9727498508467486,template_handler |
| what are the fees imposed when i make a transaction?,56,0.41144108016030784,rag_pipeline |
| where do you need to live to receive card,24,0.41727466983842754,rag_pipeline |
| how do i receive more physical cards,39,0.6584387890359341,template_handler |
| is there a charge for physical cards,43,0.5426478795015993,rag_pipeline |
| i need my card activated.,0,0.6947266021048083,template_handler |
| i am getting an error stating my transfer is not possible while transferring money. let me know the issue as its the first time i am getting error earlier it used to work.,7,0.7736534677561667,template_handler |
| what happens if a merchant doesn t accept you payment?,53,0.9449741423362913,template_handler |
| why is it i am charged an extra fee when i use the atm?,19,0.4506064334212143,rag_pipeline |
| i attempted to complete a topup and i thought all was well but now the money is gone again. has there been a glitch?,61,0.846296181857127,template_handler |
| i need help getting the virtual card to work.,72,0.5209428298945603,rag_pipeline |
| i m supposed to be getting a refund but it hasn t shown up now what?,51,0.9078575706915119,template_handler |
| how do i go about setting up an account for my daughter?,1,0.908082012705134,template_handler |
| how do i receive a physical card?,43,0.9665499559998603,template_handler |
| who accepts this card?,10,0.8750076337787767,template_handler |
| i m being charged for using my card!,15,0.756099597791323,template_handler |
| my google top up pay is not going through,2,0.8723269813027397,template_handler |
| should i add money via bank transfer instead,65,0.8190359740442611,template_handler |
| my passcode was denied.,44,0.9265556784711624,template_handler |
| do international transfers take longer?? i made a transfer from france 2 days ago but it s still not there yet...,5,0.8155237600218604,template_handler |
| for what reason did my top up fail?,59,0.6089140880595648,template_handler |
| the balance does not appear to have updated.,5,0.5945332402531645,template_handler |
| i need to verify the source of funds.,70,0.8879736887278348,template_handler |
| where can i find out the fee structure for my account? i have been charged fees for some transactions but not for other ones. i can t find a pattern in these fees.,15,0.8403893926082567,template_handler |
| why am i still waiting for a transfer?,48,0.5200217738366614,rag_pipeline |
| cancel my transfer please.,8,0.57431708364367,template_handler |
| where can i obtain my virtual card?,40,0.5816006538966708,template_handler |
| i tried to top up but the funds show up as pending. i thought it was instant?,47,0.5447005094733853,rag_pipeline |
| what do i do since the machine swallowed my card. i need one.,18,0.9586431288824308,template_handler |
| how do i get selected for a visa card?,73,0.9288114544623229,template_handler |
| my latest payment was declined i was told everything was back to working order. what happened?,25,0.5561977206219669,template_handler |
| i think there s a purchase at a store that i didn t go to.,16,0.5591822095452367,template_handler |
| where s my card pin?,38,0.5859517947235434,template_handler |
| my card got lost.,41,0.6813083212583911,template_handler |
| please tell me the steps to verify my identity.,69,0.4936478961405067,rag_pipeline |
| i bought something that i need a refund for.,52,0.7306105159760561,template_handler |
| i have checked the account information several times to be sure that it is correct but the in country transfer i did a few days ago still has not appeared! what is the hold up?,66,0.8204743395129616,template_handler |
| i think there is a mistake. i am being charged twice.,63,0.9168489959074989,template_handler |
| there are some charges that i don t recognize. it happened days ago. can i get these charges back? should i cancel my card?,16,0.5271014596044654,rag_pipeline |
| i think i was charged extra on my payment on last saturday. maybe the exchange rate was wrong? i d like a refund.,17,0.66869699142741,template_handler |
| my balance is not what i thought it was following an atm withdrawal,19,0.2849047022590396,llm_escalation |
| i need help i got mugged yesterday and they took everything so i can t use the app.,42,0.9752468865436915,template_handler |
| i need to transfer funds into my account. how can i do this?,65,0.82557203792922,template_handler |
| are there steps i need to take before my card expires?,9,0.9690017026963041,template_handler |
| i have forgotten my passcode to access my app,44,0.9278754537137837,template_handler |
| is my card lost? i am still waiting for it to be delivered.,11,0.8103938369043934,template_handler |
| my card is almost expired. how fast will i get a new one and what is the cost?,9,0.9487030818657768,template_handler |
| help me. my phone has been lost or stolen!,42,0.7709981430920413,template_handler |
| is there a way to transfer funds directly from my card?,70,0.32342796247511046,rag_pipeline |
| is there a fee for exchanging foreign currencies?,31,0.8203360118176451,template_handler |
| my transfer didn t work,35,0.7294846835608598,template_handler |
| is there any way to cancel a transfer?,8,0.9481153601699588,template_handler |
| some cash withdrawal that i didn t make showed up in the app.,20,0.7107685683683654,template_handler |
| someone is making transactions on my account i think they took my card information.,22,0.9154394328009327,template_handler |
| can you please explain why my transfer failed?,35,0.850048043643084,template_handler |
| how many times can i make a top up?,29,0.21862971738149564,llm_escalation |
| what s the web address to unblock my pin?,49,0.725142504536196,template_handler |
| is my card broken? i can t get cash out of the atm,18,0.3928249728182272,rag_pipeline |
| there is an unauthorized cash withdrawal from my account for 500 . i definitely didn t make this withdrawal. i need your help.,20,0.8557877956821281,template_handler |
| can you tell me the countries you provide support for.,24,0.9096319172258363,template_handler |
| why has another fee been placed on my statement?,34,0.803299832150891,template_handler |
| my credit card was declined.,25,0.3174352494202303,rag_pipeline |
| how do you calculate exchange rates?,32,0.8361265650832898,template_handler |
| it says pending payment? why is it saying this?,45,0.9029717150943414,template_handler |
| where do i go to get the code to verify the top up card?,71,0.90770232454429,template_handler |
| declined transfer not completed.,27,0.845442930331101,template_handler |
| i can t withdraw money,3,0.8530372286309783,template_handler |
| my card was lost on vacation i don t know where it is. can you help me take care of this immediately?,41,0.7422310826681828,template_handler |
| if i exchange currencies on a frequent basis can i receive a discount?,31,0.8593443852849566,template_handler |
| i need to add a serious amount of cash to my card how do i do that?,13,0.6009250545070576,template_handler |
| i found my card that i thought i had lost i need to reactive it please help.,13,0.9248764051024203,template_handler |
| i was charge a fee that i wasn t told about,64,0.5582228169193887,template_handler |
| when i made a purchase last saturday i was charged extra. did i receive the right exchange rate?,17,0.7124279056024627,template_handler |
| my card payment is pending.,45,0.37049170429854344,rag_pipeline |
| why is my last transfer pending?,48,0.8582475914849154,template_handler |
| what was the cause for my card to be declined?,27,0.48162795425578847,rag_pipeline |
| hi status of one of my card payment is still pending from a while. please let e know how much time it will take to complete.,45,0.9426035967243327,template_handler |
| i transferred money yesterday but it still isn t available?,5,0.4460061424945197,rag_pipeline |
| how much does it cost to top up by card?,57,0.5104476353936821,rag_pipeline |
| can you tell me why my card payment did not work?,25,0.5721907375546735,template_handler |
| i was able to find my card. how to i go about putting it into my app?,13,0.5104013320951593,rag_pipeline |
| verifying top up cards necessary?,71,0.7047648144942094,template_handler |
| what type of card will i receive?,73,0.960411050959153,template_handler |
| what is going on with my cash deposit. i m looking at my account balance and it is not there. it has been almost a week. someone better get back to me asap.,6,0.9532868997079085,template_handler |
| how can i sign up for a virtual card?,40,0.9000873528741108,template_handler |
| i wrote a check to the account yesterday to add to my balance but i don t see the amount of the check reflected anywhere. is it being held up for some reason? i should have seen a new balance by now!,6,0.7600404861141193,template_handler |
| how do i deposit through bank transfer?,65,0.7994403783783111,template_handler |
| is there any cost to change foreign money to local?,31,0.6461249088083036,template_handler |
| how do i top up using cash?,58,0.7211838722390788,template_handler |
| my payment is taking a long time to go through.,45,0.7924660033029792,template_handler |
| how can i link the new card?,13,0.8890090359452619,template_handler |
| hello i changed my mind and really need a refund on one of things i bought recently. can you please cancel the transaction and get me my money back. pls it s urgent,52,0.9413595370224065,template_handler |
| for what reason would a top up be reverted and returned to my account?,61,0.7833429749944703,template_handler |
| does every place of business accept this card?,10,0.73901618917148,template_handler |
| how long does a bank transfer take to show up in available funds?,5,0.48807122843320766,rag_pipeline |
| what is the top up limit on my cards?,60,0.8773552388573762,template_handler |
| where can i deposit a check,58,0.626958370497465,template_handler |
| i bought something and want the money refunded can i get some help with that?,52,0.84408229222438,template_handler |
| what cards do you accept to top up my account?,54,0.44949219856687117,rag_pipeline |
| the currency exchange for my purchase in foreign currency is incorrect.,31,0.5396293328034742,rag_pipeline |
| my top up is still pending,47,0.42437051244690865,rag_pipeline |
| i received a refund however i cannot see it in my account,51,0.9567607645716887,template_handler |
| why were there additional charges when i transferred funds?,64,0.8397265316674405,template_handler |
| why was i charged an extra fee when using a card?,15,0.28009959166565157,llm_escalation |
| why doesn t my google pay top up work?,2,0.9159356756783534,template_handler |
| when going to the atm to take out some cash today my withdrawal was declined. i need to fix this problem as soon as possible. whats going on?,26,0.7855132435924684,template_handler |
| how can i tell if an amt will take this card?,10,0.7125273981432124,template_handler |
| cash withdrawal has been pending why is it so?,46,0.6635453209841606,template_handler |
| what s the u.s. delivery time?,12,0.9683976044282246,template_handler |
| there was a purchase on my card recently to a name that i don t recognize at all. what can be done about this? i need my money back.,16,0.6787123498346902,template_handler |
| my statement contains an unknown payment,16,0.759041718694942,template_handler |
| is my fiat currency supported for both hold and exchange?,36,0.8538297225952357,template_handler |
| do you use mastercard or visa?,73,0.9721882049064153,template_handler |
| i have left my card at my parents house. can you send me a spare one please to use in the meantime?,41,0.31629995271413097,rag_pipeline |
| stolen phone what should i do,42,0.7575368998922212,template_handler |
| why did my payment go back to my account when i bought something?,53,0.8719378156930242,template_handler |
| the wrong exchange rate was used for my cash withdrawal,76,0.6152265596638437,template_handler |
| show me how to link the new card,13,0.8952204192613838,template_handler |
| what happens when a payment is reverted?,53,0.8543437415754024,template_handler |
| i noticed an extra fee when i paid with my card.,15,0.879334014511053,template_handler |
| i recently deposited a cheque and cannot find the cash from it.,6,0.967912898670161,template_handler |
| what does it mean if my payment has been reverted?,53,0.8234822560737548,template_handler |
| why do the top ups need to be verified?,71,0.807009156227677,template_handler |
| my card appears to be broken how can i fix it?,14,0.6724883793016256,template_handler |
| is there any reason why my card didn t work when i tried to top up?,59,0.42553741163431175,rag_pipeline |
| when will my returned transaction show up on my account?,5,0.264626636893443,llm_escalation |
| am afraid someone may have gained access to the info on my card.,22,0.8711973801066989,template_handler |
| why did i get a transfer declined?,27,0.7811491500232757,template_handler |
| my transaction is showing several times.,63,0.6493554670049195,template_handler |
| i made a mistake this morning when i did a transfer. how do i reverse it?,8,0.9564143885069524,template_handler |
| do you offer account s for minors?,1,0.6753902268111855,template_handler |
| is there a frequent currency discount?,31,0.9723999684939129,template_handler |
| i can t find the money i just added to my account.,62,0.25880721671403517,llm_escalation |
| i ve tried to send money to my friends and i keep getting rejected. can you please tell me why i don t understand.,35,0.8320647341012849,template_handler |
| what retailers accept my card?,10,0.516240925418273,rag_pipeline |
| i need to find out where the card is that i ordered.,70,0.3595271595814826,rag_pipeline |
| why were there additional charges when transferring?,64,0.7437191181139059,template_handler |
| i want to deactivate my account.,55,0.9266337815558544,template_handler |
| if i want to top up can i use apple pay?,2,0.6679479725922199,template_handler |
| the atm didnt let me get cash,26,0.5301438732316935,rag_pipeline |
| how to i close my account?,55,0.9519149073580232,template_handler |
| i tried to make a transfer and it didn t work.,35,0.7596443471296629,template_handler |
| payment i didn t do.,16,0.7738035433322702,template_handler |
| what can i do to verify my identity?,69,0.4115109463376387,rag_pipeline |
| what are the fees for using a european bank card?,57,0.7638840115607385,template_handler |
| i didn t make this direct debit transaction,28,0.9242053273796458,template_handler |
| i requested a refund from a store but it hasn t arrived.,51,0.8803518562160598,template_handler |
| how does my identity get verified?,68,0.43048714061027454,rag_pipeline |
| how do i dispute a direct debit that i didn t do?,28,0.9835956970102746,template_handler |
| i need to proof my identity to you why and how?,74,0.712148009391791,template_handler |
| when i was traveling abroad the exchange rate was applied wrong.,76,0.6783934241575441,template_handler |
| what is the foreign exchange rate you will apply?,32,0.7177034996593132,template_handler |
| when will my card arrive?,12,0.6659322026560961,template_handler |
| can i set it up to add money every few days automatically while i am traveling?,4,0.973544656243793,template_handler |
| the atm keeps declining my transaction . i tried two different atms already can you please check if everything is okay with my account?,26,0.9790270463684632,template_handler |
| what could possibly be the cause of my failed transfer?,35,0.8779181008900231,template_handler |
| help me use american express to add money to the account.,54,0.9675122786576895,template_handler |
| can i change my pin at a cash machine?,21,0.8919319114953691,template_handler |
| is it possible to top up with google pay.,2,0.8091160960290212,template_handler |
| how can i request cash back? the atm just gave me a different amount than what i ve been charged though...,75,0.956087530892311,template_handler |
| i havent got my card,0,0.2192430510786911,llm_escalation |
| where can i update my pin number?,49,0.45448954238008366,rag_pipeline |
| i withdrew some cash and the exchange rate seems to be wrong.,76,0.5784741827757888,template_handler |
| where can i get money from my card?,3,0.7274179907126403,template_handler |
| hi i am unable to see transaction in my account which i made couples of hours ago from my uk account. please help me in this.,5,0.5217585522834091,rag_pipeline |
| why did withdrawing money cost me extra?,19,0.8036087928156995,template_handler |
| can you make exchanges with the eur?,36,0.9743782895116317,template_handler |
| how long does it take for an international transfer into my account?,5,0.40790216512524585,rag_pipeline |
| what should i expect to be charged on a sepa transfer?,56,0.7953722808528805,template_handler |
| is there a limit on top ups,60,0.876883816983561,template_handler |
| what currency is supported for exchanges and holding?,36,0.7538107351780315,template_handler |
| can i get support?,24,0.736788592429637,template_handler |
| my transfer did not work what was the reason?,35,0.8193478611527233,template_handler |
| 2 weeks ago i ordered my new card. it isn t here. what should i do?,11,0.9189891285595384,template_handler |
| i need the right foreign money at the right rate at atms when i go abroad.,76,0.5519225667043902,template_handler |
| help me please! my card was stolen!,41,0.9067908464302121,template_handler |
| i have a charge i did not make.,28,0.4429345540626339,rag_pipeline |
| i tried to used my card in a shop and the transaction was declined.,25,0.7783440550876298,template_handler |
| how can i transfer money between accounts?,65,0.6866731640841278,template_handler |
| is there an extra charge to exchange different currencies?,31,0.5936319790977715,template_handler |
| how do i order a new card when my old one is ready to expire?,9,0.9412969974209343,template_handler |
| how can i transfer some money into a foreign account?,65,0.8508942381637988,template_handler |
| how come i can t put money in my top up account?,61,0.2666261428288221,llm_escalation |
| what do i do with my card pin?,38,0.568506601401311,template_handler |
| can i have a mastercard?,73,0.5709227445076057,template_handler |
| what stores can i sue my card?,14,0.13752807391446906,llm_escalation |
| i was charged two times for the same thing.,63,0.9578588859673619,template_handler |
| which currencies can i use to add money?,54,0.7206658668866801,template_handler |
| i m still awaiting for the completion of the transaction.,66,0.8712865648514482,template_handler |
| im going to need to make a transfer from a uk account but i need it to go through asap. is that going to be possible or will it take forever?? im hoping it will be a couple hours and not a couple weeks.,5,0.31666869311626317,rag_pipeline |
| why am i required to do an identity check?,74,0.8427168708710872,template_handler |
| why has transferring money resulted in a charge?,64,0.6765523863549543,template_handler |
| my card still hasn t been delivered,11,0.8930203233712576,template_handler |
| how do i change name?,30,0.9482434050912025,template_handler |
| how do i troubleshoot my contactless?,23,0.9882850371901407,template_handler |
| how long is a transfer in the pending status?,48,0.6611616796740886,template_handler |
| how long do you expect me to wait for the transfer? it finally worked out but has been pending for a long time and it s quite urgent.,48,0.87922177679857,template_handler |
| omg! i m trying to load my card and it wont top up! i desperately need the money either on my card or in my bank where is it?,59,0.3088958353686248,rag_pipeline |
| which atm s will accept my card?,10,0.48722057399382407,rag_pipeline |
| my account shows the card payment cancelled.,53,0.9374767589337921,template_handler |
| someone mugged my and stole everything. i can t use the app. what should i do?,42,0.9258849878396362,template_handler |
| are multiple currencies acceptable?,36,0.9308279762976954,template_handler |
| i think my account has been hacked there are charges on there i don t recognize.,16,0.41918155982007765,rag_pipeline |
| my card stopped working after multiple transactions. why?,14,0.8621741565581987,template_handler |
| hi! i m a university student studying abroad and i noticed that when i was trying to cross reference my budget for this month that there were extra fees i was not expecting. why is that? i ve had this account for years and i haven t had any trouble so far it might not even be on your all s end since i m still new to international travel and finance but i wanted to double check in case a mistake was made!,64,0.6923792737758186,template_handler |
| what s taking so long for this payment to go through?,45,0.6563336832421672,template_handler |
| my cash withdrawal was short.,46,0.21425636242328772,llm_escalation |
| can i top up with apple pay,2,0.6491523264932414,template_handler |
| how long is us delivery?,12,0.6924163440473788,template_handler |
| my exchange rate isn t correct.,17,0.46934854747131266,rag_pipeline |
| do you offer disposable virtual cards too?,37,0.5042083053929513,rag_pipeline |
| can you tell me what the problem with my card is? it was declined at a restaurant today.,14,0.7662151124096712,template_handler |
| how to change the pin on my card?,38,0.4147473189236858,rag_pipeline |
| can i exchange currency for different types?,33,0.39193458195600145,rag_pipeline |
| there is a debit paymet that i don t recognize.,28,0.5866531336689539,template_handler |
| is it possible to also get a disposable virtual card?,37,0.7217976574689239,template_handler |
| i cannot make a transfer to another account.,7,0.7601012296162702,template_handler |
| i want to top up my account with a cheque,58,0.36900553194486196,rag_pipeline |
| where did my top up go? i can t find it in my wallet,62,0.5707687341935455,template_handler |
| money transfer help? how long?,48,0.3438476936581445,rag_pipeline |
| i don t understand why my card payment is pending. it has been pending for too long. why is this and when might it go through?,45,0.6010361511160497,template_handler |
| hi i m buying a flat and i m trying to get my mortgage to go though. every time i check i simply get an error message. is there any way you can help me get this money transferred over. thanks!,35,0.7382253497801355,template_handler |
| why hasn t my payment shown up yet?,45,0.38564403666999186,rag_pipeline |
| can i have it delivered on the date i need it delivered?,12,0.9802195952302881,template_handler |
| i am not sure but someone else might be using my card,22,0.8950244038730829,template_handler |
| i tried topping up for the first time today since i am a new customer. it doesn t appear that it s working. it has been pending for at least half an hour. please take care of this.,47,0.9515783936419367,template_handler |
| i am interested in giving a second card to my daughter how can i make this happen?,39,0.9791887789980915,template_handler |
| where is the transfer to my account?,5,0.27977174321351894,llm_escalation |
| what is the procedure for topping up with a cheque?,58,0.8203924772532719,template_handler |
| why was an extra charge added when i used my card?,15,0.6336304056951184,template_handler |
| why am i having trouble withdrawing cash?,26,0.5567316478540907,template_handler |
| i got notified that my top up has been reverted. why?,61,0.6727494784428137,template_handler |
| i am very upset that i went to use my new card today and it kept getting declined. why is this happening and what do i do to not have it declined?,25,0.8204742874805744,template_handler |
| my salary is in gbp. do i need to configure this somewhere?,50,0.9869004691801475,template_handler |
| the exchange rate was incorrect for this item i bought.,17,0.7190534584911467,template_handler |
| i had a duplicate card and bought something and it showed up twice. i canceled my card how do i get my money back?,63,0.7956522951878647,template_handler |
| can i make transfers before identity verification?,74,0.8054268716667283,template_handler |
| i do not recognize the card payment.,16,0.7149150486614145,template_handler |
| how can i cancel a transfer i made,8,0.9137205630479741,template_handler |
| i think i lost my phone. is there a way to prevent anyone from getting into my account on it?,42,0.9769787552427932,template_handler |
| how old do you need to be to open an account?,1,0.973027853005937,template_handler |
| when i top up what are the amoutn limits.,60,0.7579390097700912,template_handler |
| show me how to activate my card,0,0.9105941828243719,template_handler |
| i need to transfer money into my account how do i go about doing this?,65,0.8964031518498062,template_handler |
| what is the maximum times i can auto top up?,4,0.7441650886609358,template_handler |
| what do i do if i still have not received my new card?,11,0.7499762807201851,template_handler |
| what can i use my card to pay for?,10,0.5525447864289185,template_handler |
| there is a payment in the app that i did not approve,16,0.4384951522688971,rag_pipeline |
| how long does it take for transfers to process? i sent funds to a friend and she says that she has not yet received anything.,66,0.9054769405329223,template_handler |
| can you unlock my pin? i think i entered the wrong pin too many times.,49,0.8457615539605738,template_handler |
| can i order a new card by phone?,9,0.5916604522230177,template_handler |
| your card pin can be changed at any visa or mastercard atm with pin services excluding countries such as belgium luxembourg austria germany spain and france.,73,0.5723530436309082,template_handler |
| how to receive virtual card?,40,0.863955239906749,template_handler |
| what do i need to do to transfer money into my account?,65,0.6778614107162948,template_handler |
| why is there a fee when i thought there would be no fees?,15,0.4974195660476998,rag_pipeline |
| looks like my card payment was duplicated after all. i went to pay at the store earlier got declined once second time it works. app still stays pending for one of the payments. can you please remove one of them as it s wrong and was declined?,63,0.8688114537894718,template_handler |
| i d rather not verify my identity.,69,0.35530773605049076,rag_pipeline |
| i need to know what your exchange rates are.,32,0.9279844540134823,template_handler |
| i have a payment listed as cancelled.,53,0.7776604098456268,template_handler |
| may i have a visa and a mastercard from you.,73,0.9928048228079995,template_handler |
| how can i setup automatic top up?,4,0.8433108168832918,template_handler |
| please verify my source of funds.,70,0.9830164504732125,template_handler |
| i lost my phone what should i do?,42,0.7639440166598659,template_handler |
| i need to change my name what do i do?,30,0.7379576443471679,template_handler |
| why can t my transfer complete?,35,0.4730668093688391,rag_pipeline |
| a receiver let me know that they didn t receive the full transfer i completed and that it was actually a bit less than what i sent. at this point i have to make another transfer to make up for the amount missing. can you please follow up with what s going on here?,64,0.8216101973395245,template_handler |
| what are disposable virtual cards?,37,0.532703637603028,rag_pipeline |
| i want to transfer money using my credit card.,62,0.8267884922869827,template_handler |
| is my pending cash withdrawal processed?,46,0.7269906723704723,template_handler |
| what are the steps i need to do if i have a stolen card?,41,0.6808604125951069,template_handler |
| please explain the extra fee when i paid with the card.,15,0.9077360676979594,template_handler |
| how about disposable virtual cards?,29,0.4219954044986141,rag_pipeline |
| what is the exchange fee?,31,0.8143745592221384,template_handler |
| how do i top up?,62,0.20452955720742705,llm_escalation |
| i need to move money to another beneficiary. why is it not working?,7,0.9095482811342152,template_handler |
| how long do transfers to international banks take? i made one to france a couple of days ago but it s still not there.,5,0.4893411853319622,rag_pipeline |
| if i make a top up are there charges applied?,56,0.6302623497592507,template_handler |
| i didn t realize that there were any fees for withdrawing money from my account this has never happened to me before. what exactly are the fees?,19,0.40013254737807674,rag_pipeline |
| the cash i asked for still hasn t been received,75,0.8106930966070061,template_handler |
| can i exchange usd and gbp from the app?,33,0.9684594360212787,template_handler |
| is there a tracking number for the card you sent me?,11,0.9914745793848047,template_handler |
| how recent do my documents need to be for verification?,69,0.6334913281329463,template_handler |
| i haven t received my pin,38,0.4816705257560117,rag_pipeline |
| i want to activate the card.,0,0.9549742036294423,template_handler |
| i would like to make a transfer. how much does it cost?,56,0.8236663891957757,template_handler |
| i have a pending payment in my account that i paid a while back ago and it still hasnt gone through. why would it show pending for so long?,45,0.5928063583750255,template_handler |
| i believe my card payment exchange rate is incorrect.,17,0.7184968210890923,template_handler |
| when topping up by transfer will i be charged?,56,0.9208221464672319,template_handler |
| the payment on my card shows as pending.,45,0.8035561227601993,template_handler |
| where can i find how to change my name?,30,0.9269316003030154,template_handler |
| can you explain more about why should i verify my identity?,69,0.39373750479852254,rag_pipeline |
| my top up has been pending for an hour already and i really need this to go through as soon as possible. can you help?,47,0.9248944695559597,template_handler |
| i was getting cash and can t get my card back.,18,0.892888641893992,template_handler |
| what is this extra pound charge for?,34,0.8920379554635746,template_handler |
| everything i have was stolen yesterday making it so i don t have access to the app what should i do?,42,0.9362784148935445,template_handler |
| what is the purpose for the identity check,74,0.5854093956693287,template_handler |
| why did my card payment get declined?,25,0.41022562889321446,rag_pipeline |
| i made a payment but the app cancelled it.,53,0.7387921418875242,template_handler |
| why was i charged for making a withdrawal? after i went grocery shopping i withdrew some money from my account and now there is another charge.,19,0.6487299276207287,template_handler |
| good day in reviewing my credit card activity over the last several days i see a repeated charge for a restaurant that i went to. the charge was put through twice so i would like one of the charges corrected and the amount that was withdrawn to be reinstated please.,63,0.9677950524713107,template_handler |
| when does the rate get determined,76,0.45497061716221365,rag_pipeline |
| where can i go to get a virtual card?,40,0.7777343594736195,template_handler |
| how many virtual cards can i have i want 8,39,0.4948526356872136,rag_pipeline |
| i want to withdraw money where can i go?,3,0.8794485829677718,template_handler |
| why is there a direct debit to my account? i didn t do that.,28,0.9494880646526448,template_handler |
| can i have the item refunded?,52,0.9526085146636912,template_handler |
| could i open an account for my children?,1,0.9910796534751064,template_handler |
| i wanted to purchase some crypto. the app will not let me. what s going on here? i really want to make this exchange.,7,0.8542989580421413,template_handler |
| my pin got blocked help.,49,0.6743063625552485,template_handler |
| can i get money back in my home currency at atm? as i am on holiday and bit concerned because i do not have any cash with me . is it possible to withdraw without any additional cost.,76,0.9522717295342833,template_handler |
| i am having trouble verifying my identity.,68,0.7381359871370322,template_handler |
| when will my transfer from the us get here?,67,0.5363822637312222,rag_pipeline |
| how much for a physical card?,43,0.947560045774471,template_handler |
| top up did not work on the app.,59,0.8632522133370669,template_handler |
| i don t know what this direct debit payment is.,28,0.9408965665419591,template_handler |
| why is my transfer more expensive than i thought?,64,0.30371292431972324,rag_pipeline |
| how do i modify my account details?,30,0.7421898814497713,template_handler |
| what is the highest amount i can top up?,60,0.8168851802708169,template_handler |
| what is this 1 charge on my statement?,34,0.42105276396982844,rag_pipeline |
| how long does it take to process cheque deposits?,67,0.29749485263018177,llm_escalation |
| i received 20 but i entered 100,75,0.983246135596919,template_handler |
| i tried to top up with my card but it s not working. i had just done this a couple days previously and it worked. can you tell me what s going on here please?,59,0.871579029323479,template_handler |
| i am missing cash from my bank account according to my app,20,0.7697419705866572,template_handler |
| is it possible to get a refund for something i purchased?,52,0.7633637844339796,template_handler |
| i am still awaiting the money i put into my account this morning.,6,0.9655799168539404,template_handler |
| where are the locations of atms that accept this card?,3,0.8786779116341589,template_handler |
| if i need more cards are there any fees?,39,0.9594252028659254,template_handler |
| when will i be able to see the refund,51,0.9242574297239105,template_handler |
| what caused my top up to be reverted?,61,0.829189514627719,template_handler |
| what are eligible holding and exchange currencies?,36,0.7377620873221219,template_handler |
| i am travelling for two more weeks but really need to change my pin asap. what do i do?,21,0.7830208960378297,template_handler |
| is visa or mastercard available?,73,0.9952413239653971,template_handler |
| how do i withdraw money?,3,0.8030439995342157,template_handler |
| i am confused about your fee structure and was disappointed to see a fee for my transfer.,64,0.722384743947713,template_handler |
| the app does not believe that i am myself,68,0.9560683251566703,template_handler |
| i need to dispute a direct debit.,28,0.9883682161360569,template_handler |
| i know there s money in my account why did my account decline me?,6,0.28339342444229537,llm_escalation |
| what do i need to do for a refund?,52,0.5616568899933213,template_handler |
| please tell me why i would have to pay a fee for a recent payment. thanks.,15,0.5018177889155846,rag_pipeline |
| can i add money automatically to my account while traveling?,4,0.9215572090568811,template_handler |
| guide me on how to unblock my pin,49,0.9281258001214,template_handler |
| what stopped my transfer from being accepted?,27,0.25669805614251756,llm_escalation |
| is my credit card supported for top ups?,57,0.5065540783076895,rag_pipeline |
| can i have my card activated?,0,0.9070917843472112,template_handler |
| is there a fee to add money to an international card?,57,0.8984960748194103,template_handler |
| once my card expires what should i do?,9,0.8916122352990024,template_handler |
| my card expires very soon. what is the cost and delivery time to get a new one?,9,0.6531020380674458,template_handler |
| how long will it take to arrive?,12,0.6015818361386965,template_handler |
| my card was not accepted.,25,0.7866306137469466,template_handler |
| is there a charge for getting cash?,19,0.5261510464568533,rag_pipeline |
| the exchange rate i got for cash was wrong,76,0.47439398973104324,rag_pipeline |
| i found the card i thought i lost this morning. can i reactivate this card?,13,0.951473639530438,template_handler |
| what should i do if my smart phone is lost or stolen?,42,0.5383073799508642,rag_pipeline |
| an extra fee has been added to my card payment is this correct?,15,0.35855650124774757,rag_pipeline |
| what is the normal time to make an international transfer? i made one a few days ago that still hasn t arrived.,66,0.5257836580687009,rag_pipeline |
| there is a direct debit transaction on my statement that i think is not mine. how do i remove?,28,0.7713713745158229,template_handler |
| what should i do after i ve moved and need to update my personal details?,30,0.9833397050637006,template_handler |
| please explain the exchange rates.,32,0.8436243066203365,template_handler |
| why am i still not able to see the money i deposited a week ago? this is urgent!!,6,0.9149371524654967,template_handler |
| how old must i be to open an account?,1,0.9884886498302515,template_handler |
| is this card available to americans?,24,0.5150652242547633,rag_pipeline |
| i have double checked all of my recipient details but for some reason all of my transfers keep getting declined. i have no clue as to why.,27,0.9495941651401728,template_handler |
| where can i find out how to transfer money into my account.,65,0.8715450568357174,template_handler |
| for some reason my card payment didn t work,25,0.647374536295148,template_handler |
| how old do i have to be to open an account?,1,0.9863549218988572,template_handler |
| what do i do if my phone was stolen?,42,0.6998675066638275,template_handler |
| explain the extra atm fees.,19,0.5888425864328247,template_handler |
| how long will it take to receive my money from my transfer transaction?,67,0.3126748611494306,rag_pipeline |
| why do you need to perform identity verification?,74,0.622243153831786,template_handler |
| my card will not work,14,0.3623321179680732,rag_pipeline |
| i have yet to receive the cash i added to my account this morning.,6,0.9421999907699927,template_handler |
| if i need to transfer something quick from china how long does that take?,67,0.9212417673818573,template_handler |
| my last atm request did not go through due to a declined card. please cancel the request on my account.,26,0.31528885331374407,rag_pipeline |
| is auto top up a provided service?,4,0.8200073909715746,template_handler |
| can you tell me why i haven t received my new card?,11,0.8601030485004536,template_handler |
| how do i add money with my apple watch,2,0.9610102121561602,template_handler |
| i bought something in another country but the exchange rate is wrong,17,0.793000940630427,template_handler |
| can i use this app to exchange currencies?,33,0.6843927758532162,template_handler |
| i was trying to purchase something at the store today and my card has been declined. why has this happened?,25,0.6264972360363811,template_handler |
| can i choose delivery times to suite me?,12,0.6378428294683745,template_handler |
| what is the length of time for one of these items to come to the u.s?,66,0.22672316157515562,llm_escalation |
| i can t see my refund on my account,51,0.8340426151572512,template_handler |
| why is identity verification required?,74,0.7382263372153829,template_handler |
| my refund isn t showing up on my statement.,51,0.7976984524247236,template_handler |
| why isn t my top up working using my saved american express in applepay?,2,0.3103348734611337,rag_pipeline |
| do i get a mastercard and visa?,73,0.9875062491039492,template_handler |
| i deposited a check but my balance is still the same.,6,0.9061121495120914,template_handler |
| i would like to link my card. how do i do it?,13,0.9029280016423229,template_handler |
| i want to find out what happened to my new card?,11,0.4160762386738012,rag_pipeline |
| i withdrew cash and was charged. why?,19,0.7342764596247656,template_handler |
| what do i do if an atm stole my card?,18,0.6421876607981717,template_handler |
| i just saw a fee on my account. when do these get charged?,15,0.5682710346303635,template_handler |
| i got the incorrect amount of money given to me from my account,75,0.8597999471961346,template_handler |
| how come my top up didn t go through instantly like it usually does?,59,0.5880217743967991,template_handler |
| you can activate your card in a few seconds by going to account hitting activate and just following the directions.,0,0.9757524911509675,template_handler |
| where is the cash i deposited?,6,0.9397496606344068,template_handler |
| my transfer failed when i tried.,35,0.7391422967254501,template_handler |
| where does all this money come from though?,70,0.9884685036857147,template_handler |
| why is this fee being charged to me after using my card?,15,0.7153120477361874,template_handler |
| can you tell me why my credit card was declined while trying to top up?,59,0.40570535301936683,rag_pipeline |
| why is my identity not being verified?,68,0.4852923493103487,rag_pipeline |
| how can i exchange currencies with this app?,33,0.7169528859276545,template_handler |
| how many times can i use a virtual card?,29,0.5811311861006742,template_handler |
| when will i see an updated balance after a transfer?,5,0.8467488794315567,template_handler |
| i received my american express in apple pay is there a reason why top up is not working?,2,0.9326431050069207,template_handler |
| is my card activated?,0,0.8680805455307804,template_handler |
| i am blocked now because i entered the wrong pin need help.,49,0.7315600700591928,template_handler |
| how can i top up automatically?,4,0.565905316695319,template_handler |
| do i have to pay for a second card?,39,0.8880689843884361,template_handler |
| why can t the recepient of my money transaction see it?,66,0.9143914075950175,template_handler |
| can i get a description of how to use a disposable virtual card,37,0.49091718756052466,rag_pipeline |
| how long do transfers from europe take?,67,0.9411043501040912,template_handler |
| my morning transaction needs to be canceled.,8,0.9465600232356022,template_handler |
| are purchases returnable for full refund?,52,0.6585673512488907,template_handler |
| is it possible to hold money in different currencies?,36,0.7100480175744394,template_handler |
| how long is delivery to the us?,12,0.9252914211457363,template_handler |
| i have a payment that shows twice,63,0.7396299906104963,template_handler |
| how long does it take for a transfer to reach my account?,67,0.48946303150681225,rag_pipeline |
| i mistook my pin and now i am locked. can you unlock me?,49,0.8822732548693274,template_handler |
| how do you get a virtual card?,40,0.6266734226761952,template_handler |
| how come there is a 1 extra charge on my statement?,34,0.586563565233507,template_handler |
| can i get an account for my son?,1,0.9727586785654712,template_handler |
| i keep checking my statements but nothing shows up. i requested a refund a long time ago but seems it s not reaching my account for some reason. would you please help me get the money back from the seller.,51,0.9450433313638245,template_handler |
| where is an atm?,3,0.695647453539602,template_handler |
| will the system automatically update once there is no more money left?,4,0.8669951223754655,template_handler |
| how do i find out about transfers,32,0.29672314472790556,llm_escalation |
| my cash withdrawl was declined why?,26,0.6459578040713545,template_handler |
| how can i see where my money comes from?,70,0.9901673636914731,template_handler |
| is there a charge for getting more cards?,39,0.736764636398212,template_handler |
| the transfer was accepted but now it s stuck on pending. when will it go through?,48,0.617271126468769,template_handler |
| what should i do if i forgot my passcode?,44,0.9111936855090746,template_handler |
| i want to use cash to top up.,58,0.7477213152165119,template_handler |
| i have a transaction that shows multiple times.,63,0.9524549762016054,template_handler |
| i need to order a new card mine is about to expire and i need to know how much it will cost and how long until i receive it.,9,0.9284784237687266,template_handler |
| where can i get a card in the eu?,24,0.8106466240370122,template_handler |
| can i still access the app even though my phone was stolen?,42,0.9639773849214129,template_handler |
| i no longer want to keep this account.,55,0.916528545321321,template_handler |
| i made a mistake when making my last transfer please cancel before it goes thru.,8,0.9679606791240035,template_handler |
| do the details of my profile have to match my documents,30,0.6852010321929338,template_handler |
| why does my money come from?,70,0.8882332944396275,template_handler |
| after i got married i need to change my name,30,0.9797348098212207,template_handler |
| there is a withdrawal in my account i didn t make.,20,0.6592304092785884,template_handler |
| i made a transaction but did it to the wrong account.,8,0.928952675365136,template_handler |
| how do i get my card back after the atm swallowed it.,18,0.9534009802108144,template_handler |
| the atm gave me less cash than i requested,75,0.8376538315557562,template_handler |
| is there a limit on making disposable cards?,29,0.8778744414942015,template_handler |
| how do i get top up with cash deposit,58,0.7630931129481798,template_handler |
| how soon do cards arrive after i order them?,12,0.5112559617553937,rag_pipeline |
| i have a duplicate payment on my account,63,0.777753978088812,template_handler |
| i have to verify the source of my funds,70,0.9648971346717613,template_handler |
| how many disposable cards can i make in a single day?,29,0.8227301397217883,template_handler |
| is it possible to give a second card from my account to my daughter?,39,0.9804684861453398,template_handler |
| is there any fees for top ups?,57,0.6546193443534071,template_handler |
| what is this charge on my card?,28,0.33370303804407436,rag_pipeline |
| what is the maximum i can transfer before i incur fees?,56,0.5532585256425122,template_handler |
| can i use this card at an atm?,3,0.7067829392423569,template_handler |
| i would like to get additional physical cards at this time,39,0.7320113383431851,template_handler |
| hey there s a fee for a transfer on my account. why?!,64,0.4179714629488946,rag_pipeline |
| can you explain why my payment is still pending?,45,0.5688691118579409,template_handler |
| i want my account deleted!,55,0.8567675057164424,template_handler |
| why wouldnt the atm give me money,26,0.3947671541902856,rag_pipeline |
| why does the atm continually decline my card? i ve tried multiple times on different machines with the same results. i thought i had enough funds for this so please help me understand why this is happening.,26,0.5032888457620491,rag_pipeline |
| what age do my kids need to be to use your service?,1,0.9816207697124048,template_handler |
| help me. there is a direct debit that i didn t make.,28,0.7392813682732641,template_handler |
| what currencies and cards do you support?,54,0.6487910216275572,template_handler |
| i want to cancel my card. i think someone else is using it.,22,0.7096192939748917,template_handler |
| are us credit cards accepted?,54,0.8092899532985829,template_handler |
| are there going to be fees from adding money with an international card?,57,0.9680335467182378,template_handler |
| if i have this card which atms can i go to?,3,0.9843454011133476,template_handler |
| is there a specific type you need for identity verification?,69,0.5005654255631765,rag_pipeline |
| not sure what my password is.,44,0.9871987255056173,template_handler |
| why would my card payment get reverted?,53,0.5797778273489212,template_handler |
| how old do you have to be?,1,0.9688965106462963,template_handler |
| why do i need to show id,74,0.629684961470249,template_handler |
| how do i know when my new card is going to arrive?,11,0.4872001101363037,rag_pipeline |
| what am i going to need in order to verify my identity?,69,0.40606228942912703,rag_pipeline |
| how do i order another card?,39,0.8811407543758097,template_handler |
| are cards available to those outside of the uk?,24,0.9497044935170361,template_handler |
| can you tell me which cards and currencies are supported?,54,0.6706330113924218,template_handler |
| i am still waiting for a money transfer to appear.,48,0.6408757777355848,template_handler |
| the account transfer i was trying to do failed.,7,0.5124039550828344,rag_pipeline |
| my card was declined at a restaurant today and i am not sure why.,25,0.4649524141508206,rag_pipeline |
| when can i expect my card?,12,0.9319406333982525,template_handler |
| my app statement shows i took out cash from an atm but i did not. what can i do?,20,0.8279202617372197,template_handler |
| can you tell me why my card is not working? i keep trying to use it but it keeps rejecting my payment. i am being careful and entering the info correctly but it still happens.,25,0.5303944437633806,rag_pipeline |
| i tried to withdraw cash from your atm but my transaction was cancelled.,26,0.639659355996755,template_handler |
| my refund is not showing up in my account. where is it?,51,0.6812626325546872,template_handler |
| i want to do a swift transfer,56,0.8854142679055199,template_handler |
| i do not feel comfortable verifying my identity.,68,0.5107037872840531,rag_pipeline |
| i checked my account and see that funds were deducted from a seller i didn t approve of. can you help me understand?,20,0.4878084344043303,rag_pipeline |
| my card payment has been pending for a long time now. why is it taking so long to take. it should have already made it through.,45,0.6469797633453918,template_handler |
| i can t see a top up top up verification code.,71,0.36723757450406797,rag_pipeline |
| i need assistance addressing a direct debit that i did not do myself.,28,0.9876913793807295,template_handler |
| there is a fee i don t recognize on my statement.,16,0.4058857626276711,rag_pipeline |
| how can i freeze a stolen card?,41,0.8379602022013556,template_handler |
| hi there! i need to cancel an order i recently made and start processing a refund. can you please help me with this and set up the refund as soon as possible? it s very urgent.,52,0.5353684014102624,rag_pipeline |
| how can disposable cards be used?,29,0.6858724824588958,template_handler |
| how long can i expect a transfer to pend for?,48,0.4125820987284768,rag_pipeline |
| why do you need to check my identity?,74,0.684864960888503,template_handler |
| why does top up need to be verified?,71,0.9169017131772064,template_handler |
| are physical card available?,43,0.9411092186315416,template_handler |
| how much am i charged for a sepa transfer?,56,0.8752356496058672,template_handler |
| what s the procedure for getting a card?,39,0.4235657452113896,rag_pipeline |
| how do i obtain a disposable virtual card?,37,0.5663977234535051,template_handler |
| what do i do if my smart phone was stolen?,42,0.6454283052192861,template_handler |
| can someone please tell me how much i can top up?,60,0.9388711935121276,template_handler |
| i have to transfer something to china as fast as i can. how long will it take to arrive in china?,67,0.41759044312516364,rag_pipeline |
| i made a bank transfer a couple of hours ago from my uk account. it hasn t appeared can you check to make sure it went through?,5,0.9421817597338814,template_handler |
| may i have a second card?,39,0.9884528209097269,template_handler |
| why would a cash withdrawal be pending?,46,0.6768823661858713,template_handler |
| there is a direct debit that looks suspicious.,28,0.9812336262561118,template_handler |
| i bought an item then noticed the exchange rate was wrong.,17,0.6991532130310878,template_handler |
| is there a pay structure for currency exchanges?,31,0.9032190054248462,template_handler |
| there s a cash withdraw on my statement that i didn t make.,20,0.42460106476754084,rag_pipeline |
| how can i cancel a transfer?,8,0.893760921956286,template_handler |
| i ve deposited a check in my account but the cash isn t showing as available.,6,0.9496299043468306,template_handler |
| can someone assist me by explaining why my card is not working?,14,0.7020860748029484,template_handler |
| i no longer want this account what should i do?,52,0.37746284670851343,rag_pipeline |
| how long will an urgent transfer from china take?,67,0.8841006737317354,template_handler |
| i need a new card to replace an expired one. will it cost anything and how soon?,9,0.8840221070340074,template_handler |
| why was my atm transaction cancelled?,26,0.7395048631601265,template_handler |
| the app is showing a payment i never made.,16,0.614926377196245,template_handler |
| what is the verification code on a top up?,71,0.8958356724749729,template_handler |
| i made a mistake and performed a transaction on the wrong account!,8,0.9630498929481197,template_handler |
| i am interested in a visa or mastercard. do you offer them?,73,0.9638193460378547,template_handler |
| i d like to get a refund for something i bought is that possible?,52,0.8748567283929095,template_handler |
| how can i transfer funds from my bank to my top up account?,65,0.7081052633673027,template_handler |
| i used the wrong account.,8,0.9508184412446045,template_handler |
| i am only 17. can i make an account?,1,0.8588268163286275,template_handler |
| i can t see my top up in my wallet!,62,0.6949843047585351,template_handler |
| this exchange rate you use is awful! please tell me this is a mistake and not the official interbank exchange rate!,17,0.7356700026109855,template_handler |
| why do you keep declining my transfers?it was always been working really well so far but when i tried to buy something just now the card got declined . i tried couple of times already but same thing is happening.,27,0.9610500032795822,template_handler |
| is it possible to refund an item?,52,0.6517142137585908,template_handler |
| what do i have to do to get the virtual card to work?,72,0.4236591889194187,rag_pipeline |
| if i need an additional card is there a fee for that?,39,0.5792741582562364,template_handler |
| why do i have to verify the top up?,71,0.7226457480428047,template_handler |
| it appears i have a fee in my statement.,34,0.6048927078181588,template_handler |
| i was charged multiple times for one transaction.,63,0.9269440140125101,template_handler |
| why did you charge me a fee when i made a transfer?,64,0.40836724550301984,rag_pipeline |
| why was my card payment reversed?,53,0.4086328941579345,rag_pipeline |
| so i was just charged for my recent atm withdrawal and any withdrawal prior to this has been free. what is the issue here?,19,0.7975554638827891,template_handler |
| there are charges on my card that i haven t purchased.,16,0.4488395625843749,rag_pipeline |
| i made a deposit and the balance hasn t been updated.,6,0.7120321556914098,template_handler |
| why did you charge me extra for withdrawing money?,19,0.832137957772142,template_handler |
| why isn t my pin available yet?,38,0.6061224345776993,template_handler |
| can i pay online with my card?,10,0.6803061145038756,template_handler |
| my money is back in my account after a seller contacted me stating they never received payment. i am positive it was deducted out of my account. please get this sorted out right away.,53,0.693711632698033,template_handler |
| can i withdraw money from another bank and transfer it into my empty account?,65,0.7244005686731717,template_handler |
| i have arranged a transfer but no longer need to send it. how do i stop the transfer?,8,0.760907486146817,template_handler |
| when will my card be activated?,0,0.6669804920172738,template_handler |
| at what age can a person open an account?,1,0.9936794161309198,template_handler |
| what is the correct exchange rate for getting cash,76,0.6441407087631946,template_handler |
| i don t know what this direct debit payment on my account is for.,28,0.8660059417581202,template_handler |
| what can i do if contactless doesn t work?,23,0.868773242530431,template_handler |
| the cheque i sent a few days ago has not been deposited yet what is the hold up?,6,0.7966509668151156,template_handler |
| i would like to cancel a transfer...is this possible?,8,0.8792649155874246,template_handler |
| i want to transfer money to a beneficiary but i couldn t.,7,0.5451452963508707,rag_pipeline |
| i wish to be able to top up with cash.,58,0.8461340727455954,template_handler |
| will i see the transfer in my account within the week?,67,0.585390488736831,template_handler |
| i want to talk about an order that i placed a long time ago and have yet to receive. i demand a refund due to lack of delivery of the product! i refuse to pay for something i never got.,52,0.9663219966048423,template_handler |
| my card payment is still pending.,45,0.3665546239646753,rag_pipeline |
| why is the cash withdrawal under pending?,46,0.5199177632583757,rag_pipeline |
| how would i change my details?,30,0.9041535706443525,template_handler |
| i m not sure why my payment has been declined? please tell me why i thought it was all good.,25,0.5741004015485154,template_handler |
| i got my american express in apple bay but top up is not working,2,0.7154454921352144,template_handler |
| i tired but an unable to activate my card.,0,0.9633481653272539,template_handler |
| i would like to better understand why my pass code is not working.,44,0.9560564375980712,template_handler |
| i cannot get my virtual card to function.,40,0.5243265265418607,rag_pipeline |
| i received my salary in the wrong currency. how do i change this?,50,0.9079889377302076,template_handler |
| do you happen to do exchanges of eur?,36,0.9310957282058644,template_handler |
| what is the process for getting an actual physical card?,43,0.9607248856202396,template_handler |
| i need to know this where do my funds come from?,70,0.9851200464798143,template_handler |
| how do i get a card in the eu?,24,0.8660108537950532,template_handler |
| i m on vacation in europe but i desperately need to change my pin. can i do this from abroad?,21,0.8680612475441717,template_handler |
| money was transferred to me and i am unable to see it,5,0.1584331827111257,llm_escalation |
| how old does my daughter need to be to have her own account?,1,0.903099188275767,template_handler |
| what s the deal with no cryptocurrency on your app?,7,0.3964231019658319,rag_pipeline |
| how can i prove who i am?,69,0.6309533750848669,template_handler |
| are there virtual cards,40,0.5428886102365925,rag_pipeline |
| how is this transfer supposed to work? it s not working for me.,14,0.2840700388438672,llm_escalation |
| what are the maximum amount you can do for auto top up?,4,0.9166828157415582,template_handler |
| what did you do with my money??? i just topped up i saw the money was there but now it s gone!! what did you do with it?,61,0.9387380921391157,template_handler |
| why can t i withdraw funds from my account?,26,0.4592127714088529,rag_pipeline |
| what is the purpose of requiring my identification?,74,0.5556070593010972,template_handler |
| i keep checking to see if i ve received a refund that i requested from a seller but i m not seeing the refund. i need you to help me get the refund.,51,0.8668652368642635,template_handler |
| how old does my daughter have to be to open an account?,1,0.9529190302102971,template_handler |
| there is a fraudulent charge on my statement.,16,0.3289827840781383,rag_pipeline |
| how do i get my card?,18,0.3637072662729754,rag_pipeline |
| the exchange rate on my purchase is wrong.,17,0.714695744318942,template_handler |
| i want to top up by cheque,58,0.6316543766382224,template_handler |
| it s been a week since you sent my card and i still don t have it.,11,0.9398991865586818,template_handler |
| i m confused ass to why my contactless is not working.,23,0.9392950715821681,template_handler |
| are visa and mastercard accepted,73,0.9381762639649035,template_handler |
| what was the issue with my topping up?,59,0.28812358630588303,llm_escalation |
| why was my payment reverted on the app,53,0.7798385889703408,template_handler |
| lost card found want to put it back in app,13,0.975112355144801,template_handler |
| can you explain why i was charged extra when i used the card?,15,0.6319897666997086,template_handler |
| there is a problem with my card. somebody has removed money from my account in a town i haven t been to. can you please freeze my account immediately?,20,0.45219606474973467,rag_pipeline |
| i am under the impression that my top up is still pending,47,0.7844725907350057,template_handler |
| is a transfer to a beneficiary allowed?,7,0.8953042940024046,template_handler |
| how can i prove the source of my funds?,70,0.9831303145528206,template_handler |
| can you activate my card pls,0,0.6912987087853392,template_handler |
| how can i receive verification for the source of my funds?,70,0.9634550531919818,template_handler |
| i want to know which currencies and cards are supported can you provide a list?,54,0.6529145929444501,template_handler |
| hi i m trying to purchase a flat and i m needing the first payment for the mortgage to go through on the flat i m trying to buy. for some reason i keep getting an error.can you assist in making this transfer? what is going on?,35,0.6843177468917544,template_handler |
| my card payment doesn t work.,25,0.36745057757017335,rag_pipeline |
| do you issue cards for someone living in the us?,24,0.9269468110611081,template_handler |
| the card i have doesn t work.,14,0.8794020392895665,template_handler |
| how come i can t seem to verify my id?,68,0.7152343505380535,template_handler |
| my disposable virtual card will not work,72,0.6000906630957762,template_handler |
| where can i modify my details?,30,0.9755241936905344,template_handler |
| i received the wrong exchange rate for an item i bought.,17,0.5712799893624784,template_handler |
| how can i find out about an extra fee on my statement?,34,0.7908758415107625,template_handler |
| can i top up for free using a european card?,57,0.8509614547415976,template_handler |
| my card is not working at stores.,14,0.8577882983889983,template_handler |
| i seem to have a problem here i bought something about a 2 weeks ago and just now received the payment back into my account and i ve already received the item. can you tell me what is going on here?,53,0.9036683777066067,template_handler |
| how can i check to see if my top up worked?,59,0.600314731991538,template_handler |
| how low does the balance have to be before the system updates?,67,0.20278240075200435,llm_escalation |
| can i transfer money i the app,65,0.3284182885083609,rag_pipeline |
| why does is payment not going through? did my account get frozen or some other issue i don t know about. what can i do to fix this problem?,35,0.2534570443667068,llm_escalation |
| is there a certain age i need to be?,1,0.9687327953114093,template_handler |
| help! i tried to get cash and it gave me some but not the right amount!,75,0.8326334290074501,template_handler |
| i would like to not have to do the identity verification.,74,0.606677375694338,template_handler |
| please tell me about disposable cards.,29,0.5494122631629231,rag_pipeline |
| please explain your exchange rate policy.,32,0.6495975536307296,template_handler |
| has the check i deposited cleared to i can get the cash?,6,0.9267736036236989,template_handler |
| some of my card payments look different than where i purchased products from. why is that?,15,0.2945016915636693,llm_escalation |
| i cannot verify my identity,69,0.3529414757834222,rag_pipeline |
| there was a problem with the exchange rate on a purchase.,17,0.6780023487683532,template_handler |
| there is an extra 1 charge on my statement why is that?,34,0.5002696979414889,rag_pipeline |
| in my app a direct debit payment i didn t do shows in my app,28,0.5207745760886578,rag_pipeline |
| why did i not get my refund yet?,51,0.8496906621832849,template_handler |
| do you have any restrictions to my top up?,61,0.31849144168178845,rag_pipeline |
| i can t top up my account using my american express with apple pay.,2,0.5525028343649083,template_handler |
| are you going to charge me to collect the money?,66,0.37062944191197444,rag_pipeline |
| what do i do if the machine rejects my card?,18,0.7649749189990099,template_handler |
| tell me how a top up would be reverted.,61,0.7716496670921501,template_handler |
| how do i link this new card?,13,0.4550326386399984,rag_pipeline |
| what is the virtual card,40,0.6731203782691217,template_handler |
| there is a direct debit set up that was not authorized by me.,28,0.9872264169543516,template_handler |
| please help me cancel a transaction.,8,0.9261925699515184,template_handler |
| i d prefer a mastercard.,73,0.9965119399841454,template_handler |
| i wanted to know why a top up i made has been reverted.,61,0.8429400969823632,template_handler |
| has someone accessed my card there are payments i did not make that are showing up on the app.,16,0.5441029272095311,rag_pipeline |
| i can t see all the refunds in my statement,51,0.6079406648148361,template_handler |
| i need to add more funds to my card today because it keeps being declined and i need to use it immediately. can you fix this or tell me alternatives?,59,0.23387382128336673,llm_escalation |
| i need to know why a money transfer is available.,48,0.5949056327179031,template_handler |
| what is the proper way to activate a card?,0,0.9687586293772391,template_handler |
| will there be any charges for money received?,56,0.4576399424499142,rag_pipeline |
| why is my atm cash withdrawal not working?,26,0.37629608492070554,rag_pipeline |
| i am out of money in my account and i was wondering if i could do a bank transfer is put more in it?,65,0.6998923229228077,template_handler |
| what happens if i deposit a cheque accidentally?,6,0.8128690468340835,template_handler |
| can i change my pin online?,21,0.38729833287662335,rag_pipeline |
| the attempted transfer failed.,35,0.94825862186755,template_handler |
| my thoughts were that you offered crypto top up which does not seem to be working. the money has now been taken from my account. what is the problem here?,61,0.9412273052938379,template_handler |
| i was under the impression that transfers were going to be free and here i was charged for something i bought overseas! i don t think this fee is right,64,0.8779200801038276,template_handler |
| is it possible to exchange currencies on the app?,33,0.8413185474317837,template_handler |
| do i get any sort of discount on volume for a lot fo currency exchanges?,31,0.9437352747467261,template_handler |
| is there a reason my cash withdrawal was declined?,26,0.4513008649255217,rag_pipeline |
| why have i been charged a fee for using my card?,15,0.5447663749816495,rag_pipeline |
| who can top up my accounts?,62,0.47687770700580384,rag_pipeline |
| i have used all of my pin tries. what should i do now?,49,0.9377119357281435,template_handler |
| i was issued a card about a week ago. why hasn t it come in yet?,11,0.7874925258739215,template_handler |
| my card payment s cancelled,53,0.48357738863421407,rag_pipeline |
| i can t use top up on google pay.,2,0.8711781464577948,template_handler |
| the exchange rate that was applied for an international purchase was wrong.,17,0.6457050678512561,template_handler |
| help me delete my account. i am not satisfied with the service.,55,0.9772670003540717,template_handler |
| how do i activate and link my new card?,0,0.46217190520713275,rag_pipeline |
| what s the closest place to withdraw money?,3,0.9534708151143665,template_handler |
| i just topped off my card will i be charged for it?,56,0.24367265366052523,llm_escalation |
| i cannot seem to use my card.,14,0.7885841059531323,template_handler |
| would i be able to use swift transfers?,56,0.9586052008868196,template_handler |
| the balance on my account wasn t updated after i made a depost.,5,0.5875791572302576,template_handler |
| instruct me how to reset the passcode.,44,0.9895887929914547,template_handler |
| why are there fees for using a card?,15,0.6411623944598606,template_handler |
| this is frustrating i m at work and my transfers are not going through. i keep getting an error message i do not have time for this.,7,0.7155430693733796,template_handler |
| will i be charged for topping up my account using a bank transfer?,56,0.39919763401996766,rag_pipeline |
| do i need to replace my card if it didn t work when i tried to pay contactless at the shop today?,23,0.8922974723139204,template_handler |
| is there always a charge when withdrawing money?,19,0.8835075055242662,template_handler |
| what are the steps of verifying an identity?,69,0.5363594673602191,rag_pipeline |
| i no longer live at my address on file how do i change it?,30,0.9636786970201353,template_handler |
| why was i charged an additional 1?,34,0.31938357546044766,rag_pipeline |
| my card is about to expire.,9,0.9310780963376777,template_handler |
| can anyone help me i lost my wallet and they ve started withdrawing from my account.,41,0.45747225715205947,rag_pipeline |
| how much does a card cost and why do you charge me,56,0.4282671320832736,rag_pipeline |
| how can i update my details since i moved?,30,0.9932300242355926,template_handler |
| where can i top my card for free?,10,0.41469203480087485,rag_pipeline |
| what can i use to receive my salary?,50,0.9318185895463534,template_handler |
| i am in desperate need to transfer funds from another account that i have into this one how do i do that?,65,0.8761522761279786,template_handler |
| why was i blocked from withdrawing from the atm?,26,0.6650588949329074,template_handler |
| what steps do i do to transfer money using my credit card?,62,0.860115617564376,template_handler |
| where did the extra fee on my statement come from?,34,0.7816707811174505,template_handler |
| why was my card declined in a shop?,25,0.8987464305924222,template_handler |
| why has my card declined,25,0.8033524077272615,template_handler |
| i am not able to do contactless.,23,0.8571520130308029,template_handler |
| i was charged when i used a us issued card. why and what cards are free to use to add money,54,0.8180970364608441,template_handler |
| if i am running low on credit can i auto top up?,4,0.9232347770118238,template_handler |
| can i cancel a transfer,8,0.8958739169084401,template_handler |
| how many currencies can i have money in in my account?,36,0.9089488172043944,template_handler |
| how do i go forth on verifying my identity?,68,0.4156446462718435,rag_pipeline |
| when do i get my pin?,38,0.49108959427466553,rag_pipeline |
| there is an extra small charge on my card! what do i do?,34,0.6097841031879272,template_handler |
| how can i create many temporary cards daily?,39,0.7930306377264573,template_handler |
| for the identity check do i need any kind of documentation?,69,0.8529202779929467,template_handler |
| why is there a pending transaction on my card?,45,0.7175409159249382,template_handler |
| i didn t make this payment and it s on my app,16,0.7643434495317615,template_handler |
| i looked at my statement and found a payment i and found a mistake.,34,0.30649629286490604,rag_pipeline |
| is their a fee for top ups?,57,0.684285054326741,template_handler |
| why is my app showing me taking money that i did not take out?,20,0.8133252752775849,template_handler |
| i have completed a transfer but it is not showing up.,5,0.705433429844544,template_handler |
| when does a uk transfer show up?,5,0.829803473031006,template_handler |
| why is there a fee for the transfer i made?,64,0.6383824724865145,template_handler |
| the atm machines keep declining my card and i don t know why. i thought i had money in my account. why is this happening?,26,0.4548124895529435,rag_pipeline |
| how can i get a new card asap to replace an old soon to expire one?,9,0.9490731460151451,template_handler |
| do you have any limit on the auto top up?,4,0.817754322283835,template_handler |
| which currencies are allowed?,36,0.5156256136269435,rag_pipeline |
| an overseas cash transfer did not work correctly,35,0.727080672823186,template_handler |
| my card is not able to be activated how do i get it to work?,0,0.6385286735046775,template_handler |
| i transferred some money to a friend of mine who urgently needs some money right now. how long will it take to get to her?,66,0.8751701053595339,template_handler |
| where is the code for verifying the top up card?,71,0.9423124774802417,template_handler |
| top up keeps failing,59,0.5556036459143318,template_handler |
| how do i cancel a recent transfer?,8,0.8832974150128384,template_handler |
| why is it taking so long for my pending transaction to post as cleared?,48,0.41506452363633023,rag_pipeline |
| there appears to have been a reversion in my top up,61,0.44788121945584436,rag_pipeline |
| my card payment has failed.,53,0.41933546049386905,rag_pipeline |
| i live in the uk. can i get a card?,24,0.9590626468664892,template_handler |
| my new card isn t here and it was issued a week ago.,11,0.9561972187322412,template_handler |
| did you deactivate my card it s not working anymore,14,0.9393938528001106,template_handler |
| can you tell me if my top up has been cancelled?,61,0.6167562932128773,template_handler |
| when will my transfer move out of pending stage?,48,0.6759006051052504,template_handler |
| is there a reason i was charged a fee to transfer?,64,0.420572399749873,rag_pipeline |
| what does my daughter need to open an account?,1,0.950227701592787,template_handler |
| what currencies do you do exchanges for?,36,0.6376821661706463,template_handler |
| a pending charge of 1l appears on my statement. please explain as i have not made a purchase for that amount,34,0.7179735127913017,template_handler |
| i paid with my card and got charged an extra fee what s up with that?,15,0.8426211303122284,template_handler |
| does it matter if i use visa or mastercard?,73,0.9940243532485543,template_handler |
| i tried to get funds in hard cash but it was rejected!,26,0.8259146571463597,template_handler |
| i am seeing and extra 1 charged to my account and wanted to know about it.,34,0.3632520756253464,rag_pipeline |
| is my pin located on my account somewhere?,38,0.7269897651147882,template_handler |
| i lost my phone. can i disable to app?,42,0.8659519257095359,template_handler |
| why hasn t my payment gone through yet?,45,0.7562451862555952,template_handler |
| i want to cancel my account.,8,0.372356600041315,rag_pipeline |
| should i be seeing a fee applied for my money transfer?,64,0.6747958441597648,template_handler |
| how do i find out why my card won t work?,14,0.8793619974178548,template_handler |
| can you help me figure out what s happening? i m trying to transfer money to a friend but it keeps getting returned. i m not sure what i m doing wrong.,35,0.8360595819721435,template_handler |
| why is there a 1 charge on my statement?,34,0.4007811667947075,rag_pipeline |
| my statement is showing an extra 1 charge and i am unsure why. is there an explanation for this?,34,0.8201604857706188,template_handler |
| top up not completed,47,0.4521349527843803,rag_pipeline |
| please delete this account.,55,0.9876000979985063,template_handler |
| is there a fee when i add money to my international card?,57,0.9144957926522387,template_handler |
| what do i do if my top up has not gone through?,47,0.6578889857035118,template_handler |
| i d like more info on getting a virtual card.,40,0.6560349048266959,template_handler |
| i didn t get the all the cash i wanted from the atm,75,0.6235427778641625,template_handler |
| why was there an extra charge with the withdrawal of my money?,19,0.5913677652028457,template_handler |
| i didn t think my country to country money transfer would take so long. it still says that it s pending so i re checked all of the account information everything seems right so what s the deal?,48,0.6293942793192637,template_handler |
| do you support the exchange of eur from my currency.,36,0.5489300893312931,rag_pipeline |
| i topped up but the app declined it,59,0.36768249435055383,rag_pipeline |
| when will my card be here?,12,0.6455917278851495,template_handler |
| i made a transfer for my rent payment about 2 days ago but my landlord hasn t received it yet. it shows as done on my side and i ve double check all account numbers and they are correct. can you verify that the transaction was actually made?,66,0.8486545792490744,template_handler |
| what do i do when my card is about to expire?,9,0.941538838201405,template_handler |
| what is the fee charged with this card payment?,15,0.530796527102552,rag_pipeline |
| i am express delivering my card to the us how long will that take,12,0.8538018825660757,template_handler |
| how can i convert currencies?,33,0.5136894635064629,rag_pipeline |
| i need clarity on why my card is not working.,14,0.7797452131889094,template_handler |
| i had a transfer blocked,49,0.3488061492717253,rag_pipeline |
| i would like to cancel my purchase.,52,0.5821720570888452,template_handler |
| somebody stole my wallet and is using my card! can you do something so they can t keep taking my money?,41,0.2919939734916461,llm_escalation |
| how do i fix a transaction to the wrong account?,8,0.9479454660610401,template_handler |
| how do i know why my card isn t working?,14,0.8831873594426755,template_handler |
| i just did a transfer but don t see the money in my account. what s up?,5,0.6117220126254713,template_handler |
| can an apple watch be used to tup up?,2,0.9883113993540417,template_handler |
| why isn t the transfer to my account showing up?,5,0.4380605728754848,rag_pipeline |
| i ordered my card but it still isn t here,11,0.8963079742418413,template_handler |
| can it automatically top up my account?,4,0.7794543355599867,template_handler |
| help! i ve forgot my app passcode!,44,0.8800761560798698,template_handler |
| i have one other credit card from the us. do you take it?,54,0.963756482411224,template_handler |
| where can i go to modify my detail?,30,0.8677376523521853,template_handler |
| are there limits as to where my card will be accepted?,10,0.9795963462777406,template_handler |
| i think my wallet fell out on the tube today! i realized as soon as i got to my desk. how do i cut off the card?,62,0.2465549426797974,llm_escalation |
| where is my new card? i have been waiting a week!,11,0.8923577018893746,template_handler |
| help me transfer money to my credit card.,62,0.8142047416004967,template_handler |
| i don t know how to verify my identity.,74,0.352669730247994,rag_pipeline |
| i was just giving the wrong amount by the atm. how do i request cash back at this point? the app is showing the amount that i actually requested even though that s not what i got.,75,0.9543749859967242,template_handler |
| when will my money be in my account?,67,0.7935705373058038,template_handler |
| why hasn t my friend received the transaction?,66,0.8462785324090496,template_handler |
| why is there an extra fee for using the atm??!!!,19,0.38049908904956103,rag_pipeline |
| how do i find out how or where this transaction on my account came from?,16,0.36378965719740836,rag_pipeline |
| it s not letting me transfer money to my beneficiery.,7,0.8287067848067503,template_handler |
| can you tell me what cards and currencies you take?,54,0.8499768698985598,template_handler |
| hey i need help urgently. i just realised i sent my payment to the wrong account number there is a typo! please cancel it immediately i can t do it anymore from the app,8,0.9751010765300657,template_handler |
| i think youre system may be broken because i have tried transfer money 5x and it isnt working! i m not doing anything complicated it is what i usually do.,35,0.4261945228358093,rag_pipeline |
| i thought i knew my password but i guess i was wrong what can i do now?,44,0.9789043656533291,template_handler |
| what can i expect at card expiration?,12,0.35741664569178827,rag_pipeline |
| am i able to do a swift transfer with you?,56,0.941086648419066,template_handler |
| my card won t work.,14,0.746260408361723,template_handler |
| please cancel my most recent transfer it was a mistake. this is an emergency. it needs to be canceled before it goes through.,8,0.9434272894006348,template_handler |
| could you explain why my card payment did not work?,25,0.6500679172275322,template_handler |
| how do i top up by card?,62,0.6505032337380557,template_handler |
| hello i have noticed a problem on my recent withdrawal at the banks atm machine. i made a transaction and upon receiving my funds from the machine a fee was assessed to my withdrawal. are these types of transactions free of charge?,19,0.37351637911118,rag_pipeline |
| i want to reactivate my card i thought i had lost it but found it again this morning.,13,0.9778151887783223,template_handler |
| when i look at my statement there is an extra fee that is for what?,34,0.8016624007910904,template_handler |
| please tell me why i was charged additionally when i used the card.,15,0.7419016373564049,template_handler |
| i made a transfer and was charged an extra fee!,64,0.3265586151817164,rag_pipeline |
| how can i top up with this cheque i got?,58,0.8586074514744372,template_handler |
| how long will my most recent transfer take to go through? the recipient needs the money urgently.,66,0.7017603674011675,template_handler |
| i haven t received my transfer funds yet where are they?,66,0.4988993399204941,rag_pipeline |
| why was my account charged for using an atm?,19,0.6809691333020211,template_handler |
| my card is gone i think it was stolen,41,0.8372923982157383,template_handler |
| i am worried that too much time has gone by for a transfer to be completed.,66,0.5739545330318391,template_handler |
| i have received my american express in apple play looks like top up has an issue please help?,2,0.8862035847157971,template_handler |
| why can i not get cash from the atm?,26,0.4861054783945937,rag_pipeline |
| if i want to can i set up a new pin?,21,0.8950235599013286,template_handler |
| what do i need to do to transfer money with my credit card?,62,0.8568358062849238,template_handler |
| why should i have to prove my identity?,68,0.6503593520181705,template_handler |
| if i top up by transfer am i going to be charged?,56,0.8631357100528664,template_handler |
| the app reverted my payment,53,0.7875672110745842,template_handler |
| what does top up verification do?,71,0.8779972289121195,template_handler |
| what is not accepted in order for me to top up my account?,62,0.34680081310953637,rag_pipeline |
| how do i link an already existing card?,13,0.9846269009056746,template_handler |
| do you allow exchanges of eur?,36,0.9726159550065545,template_handler |
| who charged my card,15,0.22236061195768353,llm_escalation |
| the exchange rate for foreign atm currency is wrong.,76,0.3510428754606789,rag_pipeline |
| my account says i have a pending transfer.,48,0.8056703763138291,template_handler |
| why did the funds not transfer to another recipient?,7,0.652874387937461,template_handler |
| is eur one of the currencies you deal with?,36,0.9484405283136751,template_handler |
| i need to actuate my card.,12,0.38495493836307065,rag_pipeline |
| i made a payment and it was reverted and wanted to know why?,53,0.6374017226552179,template_handler |
| i have lost my card but need to place an online order! how do i get a virtual card instantly?,40,0.5184886928033833,rag_pipeline |
| in my account i noticed my atm withdrawal is still pending,46,0.8138282843052543,template_handler |
| where did my extra fee for the transfer come from?,64,0.44934947496256245,rag_pipeline |
| can you please assist on my item that needs to be refunded?,52,0.7706180700732691,template_handler |
| why would you decline my card?,25,0.7905757303794917,template_handler |
| why does my statement have these extra charges?,34,0.7641343465874023,template_handler |
| is there a fee to order a physical card?,43,0.7445879896379127,template_handler |
| in what way can i change my pin and where do i need to be?,21,0.7503183071453199,template_handler |
| help my money isnt showing up,62,0.2567688839193396,llm_escalation |
| is it possible to exchange currencies?,33,0.43806332869285614,rag_pipeline |
| i m due a refund and it is not on my statement.,51,0.7549264517234916,template_handler |
| where is my top up verification code?,71,0.6807007399628479,template_handler |
| what if i don t verify my identity?,69,0.4739743758353843,rag_pipeline |
| what exactly is the exchange fee?,31,0.8913652965558799,template_handler |
| can i use this card at any atm?,3,0.6715252585307444,template_handler |
| what s the transfer time from europe?,67,0.8805754334294768,template_handler |
| i tried to pull cash from an atm but it wouldn t let me.,26,0.7283305688163612,template_handler |
| how would i use a bank transfer for topping my account?,65,0.8788104669032646,template_handler |
| can my husband open an account and transfer money,1,0.6346711055772651,template_handler |
| does it cost extra to send out more than one card?,39,0.9659369219688188,template_handler |
| is the atm broken? i can t get cash from it.,26,0.7007737114541749,template_handler |
| my card didn t go through. it doesn t make sense. you told me that everything was ok.,25,0.7273197886056985,template_handler |
| how much longer do i have to wait until my transaction is complete? i transferred money to another country many hours ago and the transaction is still pending.,66,0.60445868766169,template_handler |
| my atm withdrawal was cancelled,26,0.6950233127419838,template_handler |
| tell me how to get a refund for something i bought.,52,0.8290678304001334,template_handler |
| i need to cancel my recent transfer. i made a mistake. please help quickly before the transfer goes through.,8,0.9321390985734692,template_handler |
| my card won t physically work.,14,0.7108527131044756,template_handler |
| what is the refund procedure?,52,0.4977256516770317,rag_pipeline |
| can you please reactivate my card?,13,0.8209465844600691,template_handler |
| there is a direct debit that i didn t set up what should i do?,28,0.9714543500636513,template_handler |
| do i need to verify my top up?,71,0.4428299908264037,rag_pipeline |
| what should i do if i want to get another card for someone in my family?,39,0.9762127766859051,template_handler |
| why are you asking so many questions about who i am,74,0.4459487548622436,rag_pipeline |
| i was under the impression atm cash withdrawals were free. why was i suddenly charged for my most recent atm transaction?,19,0.6873094719315661,template_handler |
| unable to complete transfer states declined,27,0.6819186501790723,template_handler |
| my transfer to a beneficiary was rejected.,7,0.6147017431261371,template_handler |
| my account statements show a debit payment that i didn t make it s from some time ago i need to know if it is disputable.,28,0.7329266004995523,template_handler |
| why can t i transfer money to a beneficiary,7,0.5467471332629827,rag_pipeline |
| show me how to transfer to my account,7,0.407515111613538,rag_pipeline |
| i just noticed that i supposedly made a payment to a seller a while back. the problem is i don t recognize the seller. there must be a way to see who it is or track the payment. can you do that because i don t remember this transaction?,28,0.421425428977977,rag_pipeline |
| i shouldn t be charged any fee for transferring .,64,0.697184321514109,template_handler |
| how do i secure a top up card?,71,0.6681916888373709,template_handler |
| i made a deposit this morning but it is still pending?,6,0.3922634456731153,rag_pipeline |
| i can t figure out how to unblock my pin number. can you help me?,49,0.9392897692309529,template_handler |
| how do i transfer money to my account?,65,0.37409983209907455,rag_pipeline |
| i need to transfer something from china how long will it take?,67,0.8727216022679608,template_handler |
| show me how to look at the source of my current funds?,70,0.9825184048901612,template_handler |
| why would my payment for my card show as pending?,45,0.6202350368178634,template_handler |
| what is the point of verifying a top up?,71,0.7468529270145626,template_handler |
| i believe there is a mistake because a payment i didn t make shows in my app.,16,0.4415750755791807,rag_pipeline |
| how can i get my card to work?,14,0.629967836795274,template_handler |
| why use a disposable card?,29,0.560700635753242,template_handler |
| do you offer visa or mastercard?,73,0.9693338289566622,template_handler |
| i have a card payment that has been pending for some time and would like to know when it is going to go through.,45,0.908823119482939,template_handler |
| is there a fee for currency exchange?,31,0.6696263864494574,template_handler |
| can i have a new card shipped to china?,9,0.8261968413175612,template_handler |
| i need to cancel an incorrect transaction.,8,0.806977842834219,template_handler |
| why verify the top up? it doesnt make sense,71,0.7976693309127554,template_handler |
| how can i check on the delivery status of my card?,11,0.6174760479200699,template_handler |
| why is my refund not showing up on the statement?,51,0.8333503595296833,template_handler |
| i cannot try my pin anymore.,49,0.5046158730332876,rag_pipeline |
| i haven t received my virtual card yet do yo know why?,40,0.7383046499819651,template_handler |
| i got mugged yesterday and they took everything. i can t use the app so i need some help.,42,0.9807331823468527,template_handler |
| i have one other credit card from the us. do you take that?,54,0.9543180489384833,template_handler |
| the refund isn t showing up on my account.,51,0.8438396815045653,template_handler |
| i need some spare physical cards.,39,0.8630626372842807,template_handler |
| will you charge for a physical card?,43,0.7663692675203544,template_handler |
| will i get charged fees when i add money with an international card?,57,0.8837622302578697,template_handler |
| why was there a transfer fee on my account?,64,0.6138335788316225,template_handler |
| i need money put into this account from another one.,65,0.6481494982552528,template_handler |
| where do i top up my google pay?,2,0.8510616441967805,template_handler |
| my wallet was just stolen and i see my account already has a withdrawal. can you please help me.,20,0.8048579694611124,template_handler |
| someone attacked me yesterday and took my things so i am unable to use the app. i am in need of some help.,42,0.943179233820413,template_handler |
| i am seeing in the app some cash witdhrawals that i did not authorize.,20,0.8356662685532497,template_handler |
| i asked for a refund but its not here yet,51,0.8767065768723986,template_handler |
| i need to get some euros for my holiday. am i able to exchange some of my money?,33,0.6797624252237021,template_handler |
| how can i find your exchange rates?,32,0.9121767513565294,template_handler |
| i need to change my contact information.,30,0.6227001051324207,template_handler |
| my account seems a bit off and getting weird charges.,55,0.3026526022906919,rag_pipeline |
| how do i link the new card that i just got from you guys?,13,0.9496852625722836,template_handler |
| i tried to withdraw money from an atm and i was declined on front of my friends. why did this happen?,26,0.6711682135173115,template_handler |
| i m having a hard time proving my identity.,68,0.7415147894756866,template_handler |
| my disposable card seems not to be working am i doing something wrong?,72,0.4049882152912309,rag_pipeline |
| why doesn t my passcode work?,44,0.9384908345487665,template_handler |
| are there charges for cash withdrawals?,19,0.8347949674288774,template_handler |
| why hasn t my recipient received their money?,66,0.9474763069894786,template_handler |
| are there fees for adding money using an international card,57,0.9271906081329696,template_handler |
| which fiat currencies are supported by you?,36,0.7997539816925139,template_handler |
| i think i was charged a different exchange rate than what was posted at the time.,17,0.48889105336088173,rag_pipeline |
| is my new card activated?,0,0.5625663935616503,template_handler |
| where do i go to activate my card?,0,0.6780847377785154,template_handler |
| how is the exchange rate calculated?,32,0.6359033128483118,template_handler |
| there are a few payments in the app that i didn t make! does someone else have my card? what should i do?,16,0.418774995230137,rag_pipeline |
| please terminate my account.,55,0.9746377422923005,template_handler |
| some cash was missing at atm.,75,0.4373547029592187,rag_pipeline |
| show me how can my friends top up my account.,62,0.8623053940170039,template_handler |
| do i need a disposable card?,37,0.6117848412774602,template_handler |
| how can i get the cash deposit to show up on my account?,6,0.8948394731236365,template_handler |
| i recently bought something abroad but the exchange rate is incorrect. why?,17,0.7858634442021222,template_handler |
| i checked my statement and am being charged one pound. where did this charge come from?,34,0.8439904423723056,template_handler |
| how does one send me money?,50,0.9489170114350912,template_handler |
| i m not happy with the services i m getting with this company. can you please delete my account?,55,0.9873922415208343,template_handler |
| do i need to verify my identity to use my account?,74,0.4411264602808808,rag_pipeline |
| how long does it take to reflect in my balance a top up,5,0.46180544619390823,rag_pipeline |
| i see an unfamiliar payment on my statement.,16,0.6963500345672168,template_handler |
| what should i do if i see an unauthorized withdrawal on my statement?,20,0.7888960651046504,template_handler |
| how do i shut down my account and get out of this company?,55,0.9787292135621083,template_handler |
| i would like to activate my card.,0,0.920811720824459,template_handler |
| what do i do to activate?,0,0.897798620546288,template_handler |
| i would like to get some extra cards?,39,0.8427553924043018,template_handler |
| explain the interbank exchange rate,17,0.72248890298924,template_handler |
| what is the transfer fee charge?,56,0.43685824273373086,rag_pipeline |
| is there a fee for extra cards?,39,0.358958128834828,rag_pipeline |
| where is my new card if i haven t received it yet?,11,0.7767572037505704,template_handler |
| can anyone else top up for me?,59,0.31905992511393505,rag_pipeline |
| i think my card payment has been refunded,53,0.550768333427819,template_handler |
| am i able to return an item for a refund?,52,0.6559382458577955,template_handler |
| i need to make a purchase online where is my virtual card?,40,0.6186333494195544,template_handler |
| why can t i complete my transfer?,35,0.5995776118114075,template_handler |
| why was i charged twice?,63,0.49701063247493676,rag_pipeline |
| my top up was rejected,61,0.4431384124691804,rag_pipeline |
| my top up is giving me problems. what is wrong with it?,47,0.4844757831617264,rag_pipeline |
| why has my card payment been cancelled?,53,0.6266492441745316,template_handler |
| my transfer didn t go through.,35,0.5954634118597651,template_handler |
| where can i order a card?,43,0.8271499739972974,template_handler |
| would you please check my card. as withdrawal was working fine so far but this morning suddenly got declined. can you please check the problem?,26,0.9165400427266718,template_handler |
| my disposable virtual card is broken.,72,0.4570072641482503,rag_pipeline |
| who should i contact if my refund doesn t go through?,51,0.9273352595738693,template_handler |
| how can i verify if a cash withdrawal was made from my account? i still have my card with me but i did not authorize the withdrawal that just occurred.,20,0.8574122614206482,template_handler |
| why is my balance the same after a transfer?,5,0.7176491473820064,template_handler |
| verify my source of funds?,70,0.9486268609605267,template_handler |
| i am just waiting on the completion of the transaction.,66,0.7927094841880975,template_handler |
| can i use cash to top up,58,0.6039303412386795,template_handler |
| i would like it if i could get an item refunded,52,0.9817526843028794,template_handler |
| what kind of cards are supported? what currency?,54,0.7400372078252819,template_handler |
| my transfer has been declined and i know it should have went through.,27,0.8269995109068949,template_handler |
| how can i tell the source for my available funds?,70,0.9853725366635935,template_handler |
| i was only given 20 when i tried to get 100,75,0.9736502873971844,template_handler |
| why am i being charged to transfer funds?,7,0.49188714841140496,rag_pipeline |
| can you tell me how do i get a card?,43,0.553157868255974,template_handler |
| i sent you a cheque a few days ago and i noticed that nothing has happened yet. can you tell me the status of my cheque please?,6,0.9114869981347189,template_handler |
| how can i top up with a cheque?,58,0.7466523729258682,template_handler |
| where do i go to verify my identity?,69,0.45495373688850976,rag_pipeline |
| how can i verify the top up card?,71,0.815219307317487,template_handler |
| can i track the card that you sent me in the mail?,11,0.9254939112756331,template_handler |
| how long does a transfer take from the point it s sent to the point it arrives in my account?,67,0.8417499086912125,template_handler |
| i don t know what a pending payment is.,45,0.8810003764985103,template_handler |
| what are my remedies if i think i was charged twice for the same expense?,63,0.9646551349434566,template_handler |
| is there a disposable virtual card option?,37,0.5559756898765547,template_handler |
| do i need to pay more for exchanging currencies?,31,0.9169444135879191,template_handler |
| i need to edit the personal details section of my account,30,0.9105659442054246,template_handler |
| my card gets rejected when i try to use it,14,0.5200926718377333,rag_pipeline |
| what currencies can i use to add money to my account,54,0.5086356271723006,rag_pipeline |
| why was i charged an extra fee when paying with card?,15,0.3590086086865247,rag_pipeline |
| what atms can i use my card?,3,0.5956561489215337,template_handler |
| looking at my account i ve noticed a charge that appears to still be in progress. i had attempted to get money out of the machine earlier but the machine seemed to have been broken. i never received my money so will you please look into this for me? i don t want to be charged for money i never actually received.,46,0.6608019467623737,template_handler |
| hello i am a college student who i recently attended my high school reunion at a local restaurant. i paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. what could be the reason for this? is there any way to have the fraudulent payment credited back onto my card?,15,0.35890496971047664,rag_pipeline |
| how do i add cash to my account?,55,0.31935473882777893,rag_pipeline |
| do you know why my card payment was reverted?,53,0.46755021677678293,rag_pipeline |
| i didn t make these transactions. is someone else using my card?,22,0.7199670265836094,template_handler |
| i tried to use my card to top up but all of the money has disappeared.,62,0.7967077204481253,template_handler |
| is there a transaction limit on a disposable card?,29,0.9631820118809967,template_handler |
| why was i charged for a cash withdrawal at the atm?,19,0.26399100017873384,llm_escalation |
| is there currency exchange on this app?,33,0.5181119217550911,rag_pipeline |
| transfers from the us how long will the wait be?,67,0.549145452400826,rag_pipeline |
| i will not be able to verify my identity.,68,0.4683076249674287,rag_pipeline |
| i am suppose to be getting a refund from something i purchased but it hasn t showed up in my account.,51,0.9067078308683781,template_handler |
| i set up a payment to a new payee and sent some money but the person i m sending it to has not received it. can you check where the money is?,66,0.9624711531013966,template_handler |
| why is my cash withdrawal still showing as pending?,46,0.5092394259957757,rag_pipeline |
| my transfer failed to a beneficiary,7,0.4887451252002681,rag_pipeline |
| someone is using my account to do online shopping! please freeze it asap,22,0.8960119053519383,template_handler |
| what cards do you offer?,54,0.5983325286566222,template_handler |
| the atm wouldn t let me have my money.,26,0.8490724582108161,template_handler |
| why is there an extra dollar charged to my account?,34,0.7205241068616698,template_handler |
| the atm stole my card!,18,0.45679427527413646,rag_pipeline |
| how fast can i transfer something from china?,67,0.9401496688984228,template_handler |
| the app reverted my action when i topped up.,61,0.8754007429072829,template_handler |
| i used my card to get cash then i was charged a fee that i shouldn t have been charged.,15,0.5217818808124457,rag_pipeline |
| hi one of payment is still coming as pending for which i have already paid by card. i guess it did not processed could you please check and update me.,45,0.551530995100569,template_handler |
| i haven t received money from a transfer?,67,0.17134813264983786,llm_escalation |
| i did not ask for the amount of cash that i received.,75,0.859787500059238,template_handler |
| my transfer hasn t appeared yet,48,0.317223018407677,rag_pipeline |
| has my top up been cancelled?,61,0.5959627953450616,template_handler |
| i still have not received an answer as to why i was charged 1.00 in a transaction?,34,0.7578142386945631,template_handler |
| are there age requirements,1,0.9874315479335131,template_handler |
| how do i complete the id check?,69,0.6145908194790913,template_handler |
| can you assist me with the auto top up ?,4,0.9272212848748259,template_handler |
| my transaction history is looking a little off. i have been charged twice for multiple different purchases and would like to have those duplicate charges refunded.,63,0.9581964188836406,template_handler |
| my card isn t working,14,0.8550211417082343,template_handler |
| why do you require all my identity details?,74,0.8176772569910057,template_handler |
| how do i use contactless payments?,23,0.9862648129708087,template_handler |
| there must have been a mistake why was i charged an extra pound?,34,0.6848120861179368,template_handler |
| where is the money i put in the bank?,24,0.29289913870470313,llm_escalation |
| i would like to report an issue with my product and want to get it refunded,52,0.9563032169942862,template_handler |
| i have a pending top up,47,0.3513595549076445,rag_pipeline |
| where do i go to reset my passcode?,44,0.9723160459996558,template_handler |
| it s been two weeks why has the transaction for 1.00 not been reversed?,53,0.48085332140601217,rag_pipeline |
| why did my transfer decline,27,0.37139587153963177,rag_pipeline |
| there is a cash withdrawal on my statement that i don t recognize,20,0.44122817754506666,rag_pipeline |
| on the card that is coming what s the tracking info?,11,0.9349495089031964,template_handler |
| i went for a meal in seattle and paid the bill but i think they charged me twice the first time they swiped the card i got a notification to say the money had gone out the account but then i added a tip and i think they swiped it all again. can you refund one of the charges?,63,0.8520080034133387,template_handler |
| how secure is a disposable virtual card,37,0.6084483149866627,template_handler |
| i was given the wrong exchange rate when getting cash,76,0.7021136380352765,template_handler |
| hello i believe there has been a mistake made on the exchange rate for my card. could you please check the official interbank exchange rate for me?,17,0.7870231056707149,template_handler |
| i can t prove my identity.,68,0.5090370583964642,rag_pipeline |
| my money has gone missing. i had recently added money in and saw it was there and went through. now it s missing. what is happening?,61,0.8479953174338971,template_handler |
| how can i exchange currencies,33,0.37581773400133334,rag_pipeline |
| i made a cash deposit to my account but it is not there,6,0.8917292253492889,template_handler |
| is there a topping up limit?,60,0.7429008792819379,template_handler |
| i took out some cash from the atm but it is still showing the transaction is pending.,46,0.7349029965551064,template_handler |
| there is some odd 1 charge that appears as pending on my statement. what s that about? pretty sure i haven t purchased anything for a pound there.,34,0.868238567061967,template_handler |
| what is the exchange rate for foreign atms,32,0.3341554422958653,rag_pipeline |
| can my daughter also have a card issued in her name but linked to my account?,39,0.8468303936048341,template_handler |
| please help revert my transaction from this morning.,8,0.9560263356013784,template_handler |
| it won t let me prove my identity.,68,0.7797826307808857,template_handler |
| close down my account. i don t like your service.,55,0.9375903621489042,template_handler |
| the exchange rate was messed up from the atm,76,0.6133034238882232,template_handler |
| for some reason my contactless won t work for me.,23,0.8997801637552009,template_handler |
| why did i only get 20 when i asked for 100?,75,0.9763229785645177,template_handler |
| found card how to put it back in app,13,0.9755498523763785,template_handler |
| does topping up my card have a fee?,57,0.6195300088791004,template_handler |
| i want to use my card. how do i activate it?,0,0.7893165740630396,template_handler |
| what s the maximum amount i can top up my card with please?,60,0.8364073567773785,template_handler |
| i would like to use top up with my apple pay.,2,0.9081817130144988,template_handler |
| assist me please with card activation.,0,0.9848903748003419,template_handler |
| is there a fee associated with using foreign exchange atms?,31,0.2663024206574891,llm_escalation |
| do you charge extra for exchanging currencies?,31,0.8392938126343799,template_handler |
| hello i have tried using crypto top up but it is not working. i had some money in my account but i m not sure what happened,61,0.7551264880201877,template_handler |
| where is the transfer to my account that i made?,5,0.4870918527493287,rag_pipeline |
| why was i charged for getting cash?,19,0.5753667737677367,template_handler |
| what do i do if the bank machine won t accept my pin attempts anymore?,49,0.7997358975946182,template_handler |
| please send my refund now.,51,0.8360179667380603,template_handler |
| how can i unlock the pin?,38,0.5351386925055033,rag_pipeline |
| how do i change the pin?,38,0.49243561130834257,rag_pipeline |
| hi could you please help me as someone has stolen my wallet few hours ago. and a withdrawal is made please help immediately. as i don t want to suffer more.,20,0.888925613089865,template_handler |
| what is taking so long on my transfer from the us?,67,0.698102673722814,template_handler |
| i made a bank transfer from my uk account today but it s not showing. can you check status?,5,0.925671558739695,template_handler |
| my new card came in. how do i activate?,0,0.49364634727519197,rag_pipeline |
| my topping up didn t go through.,59,0.8183431844219659,template_handler |
| is there a way to reset my passcode?,44,0.9808033794941369,template_handler |
| which flat currencies are supported for holding and exchange?,36,0.9434536739919362,template_handler |
| is there a way to view the history on where my funds came from?,70,0.9880939527669517,template_handler |
| i want to transfer money into my account,65,0.4615192934734636,rag_pipeline |
| i see an extra 1 charge on my statement why is this?,34,0.6345477968768342,template_handler |
| can you please show me where i can find the location to link my card?,13,0.9284642778601296,template_handler |
| how limited is a virtual card?,40,0.6627486176162877,template_handler |
| hi please help me to request cash back. as i have been withdrawn money from atm but i got wrong amount. in application its showing the amount i have been charged through.,75,0.9020489786231343,template_handler |
| are there discounts for frequent currency exchanges?,31,0.9421137686425354,template_handler |
| can you close my account please?,55,0.9730669966120139,template_handler |
| my payment didn t work and the money is in back in my account.,53,0.6345514077473438,template_handler |
| is there a reason there s an extra fee on my statement?,34,0.556712013010111,template_handler |
| why would there be a payment on my account i don t recognize?,16,0.7807403320188583,template_handler |
| i purchased this item and would like a refund,52,0.9668890981538908,template_handler |
| i have been trying to exchange this for crypto but the app won t work could you please help me?,59,0.3037427943330919,rag_pipeline |
| the atm didn y give me all the cash,75,0.5953124754279498,template_handler |
| i think i am a victim of fraud. i noticed there was a charge on my account that i didn t do because i haven t touched my card today. can you please reverse the charge and refund my money?,28,0.6662957588706245,template_handler |
| am i able to receive my salary this way?,50,0.9818959989432455,template_handler |
| do i have to pick a creditcard brand?,74,0.5117470292333026,rag_pipeline |
| i topped up but it didn t complete,47,0.6832599393923561,template_handler |
| what steps do i need to take to change my card pin?,21,0.4892812155451754,rag_pipeline |
| why would you cancel my transfer?,8,0.4819880130922489,rag_pipeline |
| tell me about the limit for top ups.,60,0.9642536371262883,template_handler |
| i used my card to top up but it s saying it is still pending. what does this mean?,47,0.540240663391418,rag_pipeline |
| a transfer was not allowed to an account.,7,0.9002304173594108,template_handler |
| do i get a discount if i exchange currencies a lot?,31,0.8479782126014506,template_handler |
| i have a transfer that s pending and wanted to know how long it is going to take to process?,48,0.8635314584340975,template_handler |
| hello i recently ordered an item and i need help with cancelling and processing a refund as soon as possible. it s very important that i get my refund quickly.,52,0.6136729590339618,template_handler |
| my cash withdrawal shows as pending still.,46,0.614687361051604,template_handler |
| whats the minimum age to have an account,1,0.9821350506724423,template_handler |
| my card has an expiration date will you send a new one automatically?,9,0.888246509574674,template_handler |
| hello. how long does it usually take to transfer money to another country? i ve made sure all the information is correct but the transfer still says that it s pending.,48,0.5387074082522506,rag_pipeline |
| the atm machine ate my card.,18,0.8170164894020394,template_handler |
| what is this extra fee that i got when i used my card to pay?,15,0.7762270229859344,template_handler |
| i need to verify my identity but how do i do that?,69,0.45423015297809677,rag_pipeline |
| if i bought something i didn t like can i get a refund?,52,0.8281111529472821,template_handler |
| if i am in china can i still order a new card and if so how?,9,0.9547584891343602,template_handler |
| please tell me how the exchange rate is determined. i was expecting more money for the transaction.,17,0.582059560359966,template_handler |
| how long will it take for my transfer to stop pending,48,0.3522293140292274,rag_pipeline |
| what should i do if i lost my phone?,42,0.6902676681314617,template_handler |
| i only have one other credit card from the us. do you accept that?,54,0.9780368389013666,template_handler |
| how long do i have to wait for a us transfer?,67,0.7678640366217486,template_handler |
| i m in china and need a new card. please help.,9,0.902801311003055,template_handler |
| what are the reasons to be charged a fee on card payments?,15,0.7853732628046947,template_handler |
| i made a purchase and was charged at the wrong foreign exchange rate.,17,0.6693190735466162,template_handler |
| i wanted to use my contactless at the metro today but it didn t accept it!,23,0.9761382782631923,template_handler |
| do i have to setup apple pay to use it,2,0.9661274688877173,template_handler |
| when i purchased a product in another country the currency exchange was incorrect.,33,0.37998277188440216,rag_pipeline |
| why haven t i seen the cash from the cheque i deposited yet?,6,0.9337608041421807,template_handler |
| how can i top up with google pay?,2,0.6714890517498112,template_handler |
| can i transfer my salary onto here?,50,0.9440692295330012,template_handler |
| can i use my app to get a virtual card,40,0.7155798710185192,template_handler |
| hey i want to buy some crypto but the app doesn t allow me to! what s the issue i really want to exchange this,7,0.713994871564398,template_handler |
| when will money be available in my account?,67,0.749898500620214,template_handler |
| why is there an identity check?,74,0.8929176769386628,template_handler |
| is there a way for you to find out why my account was deducted from a seller when i didn t approve of it?,53,0.31054134324260696,rag_pipeline |
| how can i fix my card it got declined twice.,63,0.34940242198948823,rag_pipeline |
| i want to close my account now.,55,0.9683898169776052,template_handler |
| can i check to see where the funds came from?,70,0.9778544808661448,template_handler |
| i can t get the card itself to work.,14,0.6593935502744214,template_handler |
| i ve got a problem i bought something with my card one or two weeks ago but now exact same amount of the purchase is showing up in my account. i like more money in my account but this is too good to be true. can you tell me what s happening?,53,0.8534157776416214,template_handler |
| what are the countries you have offices in?,24,0.9537161170643776,template_handler |
| do you offer services for children to have money saving experience?,1,0.5943279909382331,template_handler |
| the top up is broken.,47,0.3803322314440223,rag_pipeline |
| i can t get the virtual card to work,72,0.7203138640638699,template_handler |
| i was charged more than once in a single transaction,63,0.8207450866087096,template_handler |
| are you going to charge me to top up my card?,57,0.4429118891643302,rag_pipeline |
| the amount of cash i have received is not correct.,75,0.8860450835437624,template_handler |
| i made a transfer but my balance hasn t been updated,5,0.6399027678348805,template_handler |
| if you are waiting for verification it can take 10 minutes to 60 minutes to get results.you will hear from us once we have it. please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the economic area of europe or in switzerland in order to open an account.,24,0.347334648814313,rag_pipeline |
| are there any top up limits that i must follow?,60,0.9420926464686579,template_handler |
| will the pin come separately?,38,0.9361766977102062,template_handler |
| can i use my card for payment all over the world?,10,0.6650042719164171,template_handler |
| why did you charge me for taking out cash?,19,0.8705792119540939,template_handler |
| hi! what documents can i use to verify my identity?,69,0.5255316125710041,rag_pipeline |
| i was charged a fee when making this transfer and i don t think i should have been!,64,0.6781299172583046,template_handler |
| how do i know where my money comes from?,70,0.9822445827746961,template_handler |
| my child needs a card how can i add them to the account i currently have?,65,0.22670229918729834,llm_escalation |
| i don t like the services please close my account,55,0.9770155571826599,template_handler |
| can you explain to me why a top up would be reverted?,61,0.7017828452894582,template_handler |
| how can i process a refund for something i purchased?,52,0.8366839934597082,template_handler |
| i lost my wallet and i think someone is withdrawing cash with my card. please help. it is urgent.,20,0.6369221527055346,template_handler |
| how can i go about resetting my passcode?,44,0.9585262770987678,template_handler |
| why is this not letting me exchange crypto? i need help making this transaction go through.,7,0.6823757972797089,template_handler |
| that fee should not be there you charged my cash for an unnecessary thing.,19,0.6408601464247509,template_handler |
| what is the basis of your exchange rates?,32,0.8895906106358087,template_handler |
| am i allowed to carry an additional card?,39,0.8239778471058935,template_handler |
| when using a us card what is the cost for a top up off?,57,0.8738349994777668,template_handler |
| my money where is it coming from?,70,0.889356861333987,template_handler |
| i don t live in the uk. can i still get a card?,24,0.9808179708572623,template_handler |
| whats wrong with my currency exchange?,31,0.5235267959005225,rag_pipeline |
| i ve attempted to do a very standard transfer and have tried 5 times at this point. can you tell me what the issue is? is the system down?,35,0.9606633892519899,template_handler |
| what s my pin number?,38,0.43352522773639207,rag_pipeline |
| if my card is trapped in the atm what do i do?,18,0.8703048682889968,template_handler |
| at what age can my children use your service?,1,0.9852003896840764,template_handler |
| i use my card internationally to manage payments and i just noticed that you are adding additional fees. why? i am a good customer and this has me thinking about leaving.,64,0.47679516658817517,rag_pipeline |
| i can t pull my card out of the atm. help me.,18,0.655807555370724,template_handler |
| are there any charges for receiving money?,56,0.9588330130777756,template_handler |
| could you send me and up date on the arrival of my card?,11,0.3676998126737499,rag_pipeline |
| could i open an account for children?,1,0.9899412892053473,template_handler |
| can i top off with a debit card?,28,0.5380572109838596,rag_pipeline |
| why is your exchange rate so bad?,17,0.5601188513596148,template_handler |
| why is this payment pending?,45,0.7243982497829139,template_handler |
| i bought an item and now i want a refund.,52,0.9267093317659209,template_handler |
| do you deliver the pin separately?,38,0.8882094501106946,template_handler |
| do you think you re asking for too much information about me?,74,0.5283922906103599,rag_pipeline |
| i received the wrong amount of cash from the atm. can you help?,75,0.7333542972330557,template_handler |
| how can i fix my contactless?,23,0.9841007724537595,template_handler |
| what is the highest limit for auto top?,4,0.8642845142318754,template_handler |
| what different currencies can i get?,50,0.3848995152890932,rag_pipeline |
| the refund i asked for isn t showing up,51,0.7853561064438472,template_handler |
| are there any limits if i use these virtual cards?,29,0.4427185972132887,rag_pipeline |
| why haven t i gotten my payment yet?,11,0.4491114936318612,rag_pipeline |
| has there been any activity on my card today?,22,0.700824100982168,template_handler |
| how was i charged extra when i used my card to pay?,15,0.7654739689242476,template_handler |
| my latest payment was declined! what happened! i was told everything had been resolved and was back to working order again.,53,0.4294383239318023,rag_pipeline |
| i need a new card my current card is nearly expired.,9,0.8690029421641485,template_handler |
| do you offer cards for those in other countries?,24,0.8448919189335431,template_handler |
| i still don t have my card after 2 weeks. what should i do?,11,0.5646660344594224,template_handler |
| a payment i made is for a wrong amount can you help me correct the mistake.,8,0.7770191642658842,template_handler |
| how will i receive my pin?,38,0.34583885144621024,rag_pipeline |
| i lost my card,41,0.44618168949961756,rag_pipeline |
| i have moved. where can i update my details?,30,0.9838721590818166,template_handler |
| i tried to transfer but it was declined,27,0.40966519738543566,rag_pipeline |
| why does it matter that i prove my identity?,68,0.7055213330802242,template_handler |
| how long does it take for my physical card to be delivered.,12,0.5693436912563525,template_handler |
| how do you determine the exchange rate?,32,0.6074563749789805,template_handler |
| my atm card isn t working for a withdrawl,14,0.4447372265274967,rag_pipeline |
| where do my fund come from?,70,0.9874149350446605,template_handler |
| is it possible to top up by card?,62,0.5815575211636722,template_handler |
| i need someone to find out where my money has gone to? it has disappeared. i completed a top up earlier and seen it had went through. since it has now disappeared i need to know what s going on.,61,0.777760223267995,template_handler |
| what is the maximum transactions i can use on a disposable card?,29,0.9086727462215078,template_handler |
| your service is terrible . delete my account,55,0.943456003560387,template_handler |
| how can i fund my top up account using my bank account?,65,0.6311660771664672,template_handler |
| i got charged a fee for transferring money.,64,0.6153422118199791,template_handler |
| why are you keeping my money from me by declining my card? what is going on?,26,0.32263634489294624,rag_pipeline |
| it shows that the transfer on my account wasn t allowed.,5,0.30990970151049485,rag_pipeline |
| the expiration date on my card is very soon and i need to get a new one. what are the price and delivery options for my replacement card?,9,0.7564611294064463,template_handler |
| are all fiat currencies supported?,36,0.9299730000701567,template_handler |
| can i activate a card in the app?,0,0.4702765033484113,rag_pipeline |
| can i reactivate my lost card that i found this morning in my jacket pocket?,13,0.9767375424594625,template_handler |
| i was charged a fee for my transfer.,64,0.34375661506708427,rag_pipeline |
| how many times can i enter a wrong pin before it is blocked?,49,0.9624030526596488,template_handler |
| why wasn t my contactless accepted at the metro?,23,0.9818903801017465,template_handler |
| does the card you sent have a tracking number?,11,0.9827036663937528,template_handler |
| there s a cash withdrawal on my account that i didn t make,20,0.4887305086405613,rag_pipeline |
| will i be charged for topping up?,57,0.5359520428217311,rag_pipeline |
| will it automatically top up if there isn t much money left?,4,0.9554663716324122,template_handler |
| what happens if i use my account and my identity verification hasn t finished?,74,0.6601529846468576,template_handler |
| can i receive payment in another currency?,50,0.8016352688333438,template_handler |
| if i add money with an international card are there any fees?,57,0.9727658774678273,template_handler |
| i don t think i should have been charged a fee to use my card.,15,0.6392799844967156,template_handler |
| i need to cancel a purchase?,52,0.5383668191516846,rag_pipeline |
| can i change my in at all atm s?,21,0.5293091450213481,rag_pipeline |
| my card payment has been stuck on pending. what is the problem? it should have gone through by now.,45,0.7841995607589926,template_handler |
| i can t find the top up verification code.,71,0.8720854694143565,template_handler |
| how many disposable cards can you own?,29,0.7758980350192374,template_handler |
| i don t remember my code to get into the app.,44,0.9642782181994946,template_handler |
| i accidentally left my phone at the hotel so now i m not able to use the app.,42,0.9608773139849847,template_handler |
| why did i get charged when getting cash?,19,0.7906224528930176,template_handler |
| where do i go to update details?,30,0.8803890701789978,template_handler |
| what countries are you supporting?,24,0.9633950999690123,template_handler |
| where can i get my card at?,3,0.5366165349810402,rag_pipeline |
| why was my account deducted from a seller when i didn t approve of it?,53,0.8082081776766875,template_handler |
| i need to get a card but i live in the us.,24,0.6501900737379769,template_handler |
| is my card broken?,14,0.6398012909635346,template_handler |
| is there a cash withdrawal fee? because i just got charged?,19,0.5794681814917276,template_handler |
| i topped up my account but the money isn t there now.,61,0.5811982509089854,template_handler |
| my payment has been declined i thought this issue was fixed!,25,0.5461627276735772,rag_pipeline |
| i think the exchange rate for the cash i withdrew was wrong.,76,0.5043552057874586,rag_pipeline |
| my transfer is stuck pending? how do we fix it to it goes through?,48,0.5332074839257555,rag_pipeline |
| i am still waiting for a cash withdrawal to show,46,0.7246646595730629,template_handler |
| could i get a mastercard if that s reasonable?,73,0.9883929382715442,template_handler |
| i think that the card is stolen. what are my next steps?,41,0.7491882849624204,template_handler |
| will my card work at all merchant locations?,14,0.7308522487866457,template_handler |
| what are the charges for topping up us card?,57,0.9310219608712825,template_handler |
| can this convert money?,50,0.4732095003923638,rag_pipeline |
| is there a way to track the delivery of my card?,11,0.8813479031407462,template_handler |
| hi i received an error message informing me about the transaction failure. i have done the money transfer before and it never failed. please let me know what is the issue this time.,7,0.3322941230463606,rag_pipeline |
| why have i not received a virtual card yet?,40,0.7056718673663284,template_handler |
| what cards can i use to add money to my account,54,0.6488653897185354,template_handler |
| will you accept my other card from the u.s.?,54,0.9762816991043802,template_handler |
| i want to change my personal details.,30,0.8234780605107982,template_handler |
| it doesn t let me verify my identity.,68,0.5887499332367824,template_handler |
| why is my disposable card not working?,72,0.4605540231966209,rag_pipeline |
| what s the exchange fee?,31,0.813934404895042,template_handler |
| i made a card payment which is showing me pending.,45,0.9069263784050724,template_handler |
| can i cancel my transaction?,8,0.7730647160393144,template_handler |
| the top up card is verified how?,71,0.5800682781099675,template_handler |
| please help me. i don t know my code to get into the app.,44,0.9573012540561455,template_handler |
| i followed the instructions to transfer money using my card but then the money disappeared and i don t know what happened.,62,0.7975084803627445,template_handler |
| my refund isn t showing up,51,0.8831698582022091,template_handler |
| what do i do to close my account?,55,0.9181830446279009,template_handler |
| will i see fees from adding money with an international card?,57,0.9774929388940108,template_handler |
| my identity isn t being accepted what should i do?,68,0.40629004761652504,rag_pipeline |
| looks like my card payment was duplicated after all. i went to pay at the store earlier got declined once second time it works. app still stays pending for one of the payments. can you please remove one of them as it s wrong and clearly was declined?,63,0.8815460656289723,template_handler |
| i would like some help getting a refund back from a seller. it still isn t showing up on my statement and i requested this a long time ago. i m not sure why it s not returned yet. can you assist me in getting this money back?,51,0.7505781492517324,template_handler |
| why is my money not in my account. i have already sent it out.,6,0.6390873315269965,template_handler |
| how can i cancel this transaction?,8,0.835790773377151,template_handler |
| my refund has not shown up in my account. where is it?,51,0.8186095254126354,template_handler |
| how can i change my password?,44,0.5301151778981708,rag_pipeline |
| can i use american express?,54,0.903576607573693,template_handler |
| what should i do if the atm eats my card?,18,0.683465776844514,template_handler |
| salary in gbp has been received. does it need to be configured into another place?,50,0.9882310486507264,template_handler |
| where do i activate my card?,0,0.7895988383812863,template_handler |
| although i transferred some money it has not as of yet arrived.,66,0.7236115120473476,template_handler |
| how are exchange rates calculated at this bank?,32,0.9684099614759765,template_handler |
| too many times i entered the incorrect pin. how can i get my account unblocked?,49,0.943377060085378,template_handler |
| i would like to change to a different currency.,33,0.785039206563316,template_handler |
| can you help me with proving my identity?,68,0.7637933276276966,template_handler |
| it has been a couple of hours but i do not see my balance updated can you help?,5,0.5585448468601216,template_handler |
| my top up has been cancelled.,61,0.49376451770636426,rag_pipeline |
| i think someone else is using my card.,22,0.8396107135567079,template_handler |
| hello i didn t receive the right amount on my atm transaction the app shows the correct amount how can we fix this,75,0.9522901422767373,template_handler |
| an atm swallowed my credit card!,18,0.874101675223436,template_handler |
| can you tell me why i wasn t able to complete my transfer?,35,0.7057786004139591,template_handler |
| i just bought an item and would like to stop payment is this possible? the item has not been received yet.,52,0.8627565273521792,template_handler |
| to add money to my account what currencies can i use?,54,0.5073895048209984,rag_pipeline |
| my card has been stolen what do i do?,41,0.540406670110965,rag_pipeline |
| can the delivery be specific to my needs?,12,0.9262621555930827,template_handler |
| i am travelling and i was wondering what your exchange rates are,32,0.9106254436574975,template_handler |
| why isn t my beneficiary allowed?,7,0.9771172447165192,template_handler |
| how do i add my new card?,13,0.47594151110986355,rag_pipeline |
| i need to update my phone number.,42,0.6447552508028984,template_handler |
| is there a fee for topping off by transfer?,56,0.5949291193980925,template_handler |
| i need aud not gbp how do i change it?,33,0.8868920071780825,template_handler |
| i was wondering how i could have two charges for the same item happen more than once in a 7 day period. is there anyway i could get this corrected asap.,63,0.9640809189571993,template_handler |
| when i tried to access my cash i wasn t allowed!,75,0.5052057593765986,rag_pipeline |
| do i need to go to a physical bank to change my pin?,21,0.7692690199717672,template_handler |
| it seems i was overcharged when i used an atm while on vacation. if i knew about your fees in advance i sure would have gone somewhere else.,76,0.7797568577305102,template_handler |
| i got my new card but i am not sure if it need s activated and how?,0,0.8169921260773415,template_handler |
| how long do deposits take to appear? i ve been waiting for more than a week and need the money!,66,0.5005252027530748,rag_pipeline |
| the cash i tried to draw from the atm was not approved.,75,0.41629313115687844,rag_pipeline |
| there was a strange transaction made on my account a couple weeks ago by a seller i don t recognize. may you please check on this transaction for me.,28,0.7441376697457427,template_handler |
| where s the money i transferred into my account?,5,0.6386095572672735,template_handler |
| do you have to be in the uk to get a card?,24,0.8763790732134765,template_handler |
| why isn t a refund showing on my statement?,51,0.680668507343913,template_handler |
| how do i change currencies to euros?,33,0.6789189906775958,template_handler |
| hearing back from us regarding your important verification results may take 10 minutes to one hour time. if verification results do fail double check to make sure all of your images are clear make sure your photos have no glare or blurring. note these photos need to be readable as well. you also need to be 18 years of age or older. you must be a resident of switzerland or the european economic area to open a new account.,68,0.9076220772168445,template_handler |
| where can i see where my funds came from?,70,0.9570063246443666,template_handler |
| how long does it take for a transfer to show up in my account?,67,0.38084925510116263,rag_pipeline |
| i was declined a transfer,27,0.6499421726952298,template_handler |
| i seem to be unable to make any transactions.,14,0.8617796768913464,template_handler |
| how long should it take for my top up to finish? i ve been waiting a while.,47,0.7778779137611469,template_handler |
| i got less than what i asked for in the atm why?,75,0.9363308573905785,template_handler |
| i didn t make the direct debit payment on my account.,28,0.7003250419403898,template_handler |
| how can i tell if my card payment is reverted?,53,0.8441515811545183,template_handler |
| is there a problem with your system being down or something? i have already tried 5 times to issue a standard transfer but i m getting nowhere.,35,0.9603634475996136,template_handler |
| i am getting continuous failure for all my transfers. i have cross checked each recipient detail again and again and everything is correct.,27,0.7928058124896893,template_handler |
| why is my transfer not working? i tried multiple times to transfer money and all that happens is an error message pops up.,7,0.468277344672034,rag_pipeline |
| i was supposed to get a refund but my balance hasn t changed why not?,51,0.755670777203636,template_handler |
| my card wasn t working in a shop,25,0.649351076024796,template_handler |
| why have i been charged a fee for cash withdrawal?,19,0.4484726449974487,rag_pipeline |
| my recent transfer needs to be cancelled immediately it was a mistake please can you cancel it before it goes through?,8,0.9685522936872397,template_handler |
| i want a backup second card. is this possible?,39,0.9775048541430184,template_handler |
| how can i get a visa and mastercard?,73,0.9722301249094308,template_handler |
| my cards were stolen,41,0.6741258447536268,template_handler |
| please help. the card won t work.,14,0.8818149292050127,template_handler |
| is there a reason my top up has not gone through?,47,0.6517689103038596,template_handler |
| why do i have a pending cash withdrawal?,46,0.6479770943119982,template_handler |
| am i able to top up with apply pay?,2,0.5789409910371868,template_handler |
| am i charged more for using the atm?,19,0.4907830214472894,rag_pipeline |
| why do i have to show my id,68,0.5933447854286849,template_handler |
| can someone assist me with updating my account details with changing my last name?,30,0.9413397358273313,template_handler |
| i tried to do a transfer and it s saying it declined.,27,0.8121457282172382,template_handler |
| can i have more than one card?,39,0.8317246470109154,template_handler |
| can you lookup my password?,44,0.9885955234717373,template_handler |
| i changed the currency but why is it costing more?,33,0.23676005984895174,llm_escalation |
| why did i get charged more for using my card?,15,0.9079578693367368,template_handler |
| i urgently need to transfer something from china. how long can i expect it to take?,67,0.9373007204040049,template_handler |
| how long does it take for a top up to go through,47,0.6711586562422958,template_handler |
| can i use app to reset pin attempts?,49,0.6479255232857718,template_handler |
| is my top up not working?,59,0.35708678587591963,rag_pipeline |
| what is the charge for a physical card?,43,0.8949600312651044,template_handler |
| will it cost me to get a second card?,39,0.8427662835147692,template_handler |
| are there cash machines where i can change my pin?,21,0.8657982173172396,template_handler |
| i made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. how can you help?,8,0.9712119629346457,template_handler |
| my phone is at the hotel. how can i use the app?,42,0.9752056773571874,template_handler |
| why did you guys charge me an extra 1?,34,0.7680505240058237,template_handler |
| please help me with my card. as i have tried to use my card in two different atms but repeatedly it was declining by atm.,26,0.5482692749817878,rag_pipeline |
| can i obtained a visa card,73,0.9835685996566434,template_handler |
| the app says that i got cash in an atm and i didn t,20,0.8259726024579969,template_handler |
| i m trying to purchase a flat but i need my first payment for my mortgage to go through first. i keep getting an error. i m not sure what is going on but i need help making this transfer.,35,0.8250301009400475,template_handler |
| why did it cost money to transfer funds?,7,0.3593615315832516,rag_pipeline |
| i couldnt transfer money from my account.,65,0.464578572844849,rag_pipeline |
| am i charged for receiving money?,56,0.9178161757261578,template_handler |
| someone has access to my card info. i still have the card but someone just withdrew cash. how do i get this corrected stopped?!,22,0.7725852197656365,template_handler |
| what countries are you available in?,24,0.9749436666566074,template_handler |
| how do i cancel my transaction?,8,0.8198684112640681,template_handler |
| i placed a cash deposit in my account but i can t see it yet.,6,0.8682668624051383,template_handler |
| i have a direct debit i didn t set up,28,0.9902199833943981,template_handler |
| do you have a list of businesses that accept this card?,10,0.7010373921658252,template_handler |
| when should i receive my virtual card?,40,0.6232861329570317,template_handler |
| what do i do if i think someone managed to get my card information?,22,0.8744866116598232,template_handler |
| the money would not transfer to a beneficiary.,7,0.7460144571042212,template_handler |
| will i receive a new card when mine expires?,9,0.9319431312335604,template_handler |
| how do i show this stupid system that this is really my identity?,68,0.427997638763057,rag_pipeline |
| do you know why my card payment did not work?,25,0.6244382925609774,template_handler |
| i need my card as quick as possible,12,0.9701536709975255,template_handler |
| how do i use the disposable cards?,37,0.5331120044897556,rag_pipeline |
| how do you fix my card payment?,25,0.33291784323483514,rag_pipeline |
| do you limit my top offs?,60,0.5725849858284007,template_handler |
| anytime i ve made an atm withdrawal before it has always been free. i now say that i have been charged for my most recent atm withdrawal. what s going on here?,19,0.8082546471058132,template_handler |
| what is the highest amount of top ups i m allowed?,60,0.912722391998408,template_handler |
| do you offer additional currency options?,54,0.37771725564256925,rag_pipeline |
| my wallet is empty even though i topped it up an hour ago.,47,0.770727301002851,template_handler |
| i don t understand the money transfer process.,65,0.25623772879724677,llm_escalation |
| i need to cancel a payment. something i purchased a while ago still has not arrived and i m not going to pay them if they won t send me what i purchased.,52,0.5175130300949142,rag_pipeline |
| there is a suspicious cash withdraw on the account.,20,0.7226957953915004,template_handler |
| my credit card transaction was declined for a loan payment. can you tell me why?,25,0.4155385143694521,rag_pipeline |
| i can t find my phone but it has all my credit card information.,42,0.8096482611795582,template_handler |
| i sent money to my family last friday but they don t have it.,66,0.9495918448261786,template_handler |
| card payment didn t go through.,25,0.4076761049317313,rag_pipeline |
| is using my card free?,22,0.6200716681903851,template_handler |
| i m not sure why i was charged an extra fee for transferring funds.,64,0.36946954488876743,rag_pipeline |
| i m really stuck. i don t know why but my card payment has not gone through.,25,0.4150178184817612,rag_pipeline |
| i am unable to use my top up on the app. could you explain this to me?,59,0.6864793527436697,template_handler |
| i only received 20 but i requested 100.,75,0.9894410174554213,template_handler |
| why didn t i receive the correct exchange rate for an item that i purchased?,17,0.825825375631565,template_handler |
| i m quite confused as to what is going on. there is some odd extra pound charge on my statement in the app that s just listed as pending and doesn t go away since a couple days.,34,0.7762204948048884,template_handler |
| i thought you offer crypto top up but it doesn t seem to be right ? money just disappeared from my account how it would work ?,61,0.8027816119127197,template_handler |
| i don t want to buy this car anymore can i cancel the transaction and get a quick refund back?,52,0.5543008161746548,template_handler |
| when i made a transfer there was a fee. why?,64,0.6760300761548822,template_handler |
| i forgot the code to access the app.,44,0.8895602572463662,template_handler |
| where s the money that got charged to my card? it s not showing up in my account balance,5,0.4956260440993536,rag_pipeline |
| i have been charged an extra fee when buying from your store. why is this?,34,0.2920061715060787,llm_escalation |
| do you process swift transfers?,56,0.9628952708289663,template_handler |
| i need mastercard as well as visa,73,0.9805012152030393,template_handler |
| there is some cash that is showing up on my app.,20,0.716046581442994,template_handler |
| how are currencies exchanged?,33,0.49323125077449753,rag_pipeline |
| my bags were stolen. i need a new card but need to cancel the stolen one.,8,0.5988110824953067,template_handler |
| how long does it take for a new card to ship?,12,0.45339941731680594,rag_pipeline |
| i attempted to use my card while i was intoxicated and i failed to input my pin and the machine kept my card. how soon can i have it back?,49,0.3104466743479192,rag_pipeline |
| i just lost my wallet and i see that they are already withdrawing money from my account. how can i stop this?,20,0.76609951528124,template_handler |
| what is the wait time for delivery to the us?,12,0.8460099558949074,template_handler |
| i sent money. they haven t received it.,66,0.8960676201502746,template_handler |
| can i get a visa from you?,73,0.9724668911710311,template_handler |
| they charged me wrong for a currency exchange on a purchase.,31,0.5872290883871303,template_handler |
| i live in the us and i would like to get a card. how do i go about getting one?,24,0.7802783893010247,template_handler |
| i forgot the code i need to get into the app.,44,0.9442941016480985,template_handler |
| i see an unfamiliar direct debit payment.,28,0.9827033040693419,template_handler |
| help me create several temp cards every day.,29,0.6055866746589395,template_handler |
| i do not have my pin yet,38,0.8024234981442295,template_handler |
| can i open an account for my offspring?,1,0.9922010128307912,template_handler |
| it does not appear that my message went through.,47,0.2727496488375341,llm_escalation |
| why was a extra fee added to my account for transfer ?,64,0.46450300675830664,rag_pipeline |
| which atms accept this card?,3,0.7954616195585386,template_handler |
| where is my credit card that was to be mailed?,11,0.5050817745711734,rag_pipeline |
| the exchange rate applied is wrong for my international purchase.,17,0.5113362433352863,rag_pipeline |
| i cannot tell what my top up currently is.,61,0.35812437774917977,rag_pipeline |
| tell me how to renew my new card?,0,0.3173687786555324,rag_pipeline |
| i think my card is broken,14,0.7756644718657927,template_handler |
| what do i do with my decline message on a transfer?,27,0.8771896850664233,template_handler |
| what kind of fiat currency can i used for holding and exchange?,36,0.9073409338274439,template_handler |
| should my top up be completed by now?,47,0.6071820244613435,template_handler |
| my card still hasn t arrived after two weeks now what?,11,0.9314665646531655,template_handler |
| my money has disappeared. i had recently added money in and saw it was there and went through. now it s gone. what is happening?,61,0.8969718708798542,template_handler |
| i m not sure what i need to verify my identity.,69,0.42246358232377174,rag_pipeline |
| there is a payment showing on my app that i didn t do. will you please cancel this payment and refund my money ?,16,0.503117915910304,rag_pipeline |
| hi i have been overcharged for my payment last saturday. i guess exchange rate was wrong.,17,0.7667926925358889,template_handler |
| top up with credit card,62,0.2861817523918851,llm_escalation |
| do you have an age limit?,1,0.9618357472289829,template_handler |
| is there a charge for receiving money?,56,0.925256693572566,template_handler |
| there is a strange payment on my card.,16,0.7757104082806535,template_handler |
| what would make a decline message show up during a transfer?,27,0.9322257574810813,template_handler |
| how to change name,30,0.9388266000487647,template_handler |
| why did my payment fail?,53,0.5122203874409834,rag_pipeline |
| i wanted 100 but only got 20,75,0.987068208670387,template_handler |
| is it possible for a person who lives in the us to get a card?,24,0.9032299946042315,template_handler |
| when i use my card it says decline?,14,0.5536884171046966,template_handler |
| what are the uses for disposable cards?,29,0.6752247762346583,template_handler |
| hi there i came across a problem with my top up and my money is missing was there a system error?,61,0.7549643215330324,template_handler |
| why can t i make multiple payments with my virtual card?,72,0.6880429480912759,template_handler |
| i m not satisfied with the services and no longer want to be a customer,55,0.5798359424968579,template_handler |
| i am from the eu can i sign up?,24,0.9301347200185529,template_handler |
| the exchange rate would be?,76,0.33200860379519903,rag_pipeline |
| how long will it take for my cash withdrawal to no longer show as pending?,46,0.6345869325661752,template_handler |
| can i have more physical cards?,39,0.8184329646590295,template_handler |
| what is limit of disposable cards i can make per day?,29,0.9072810849455818,template_handler |
| i made a transfer the day before yesterday within this country. it is still not showing up at all. i have double checked and the account number is certainly right. i ve actually type this multiple times. can you look into what is going on here?,66,0.8941129431353939,template_handler |
| i cant seem to activate card,0,0.9850528791704168,template_handler |
| you got the exchange rate wrong for my cash withdrawal,76,0.6281984284825771,template_handler |
| how long does a top up take to go through?,47,0.5698567845075342,template_handler |
| what kind of charges should i expect to exchange currencies?,33,0.4518239145850688,rag_pipeline |
| i need to activate my card can you do that now?,0,0.9406549331041091,template_handler |
| has my account been frozen? i tried to use my card but the atm would not dispense cash.,26,0.7101908560041714,template_handler |
| i have tried everything to complete a transfer but can t what should i do next,35,0.6716116925838245,template_handler |
| how can i request cash back? the atm just gave me the wrong amount that i ve been charged though...,75,0.9544606316842668,template_handler |
| how do i get top up to work for my card,59,0.36960172249395784,rag_pipeline |
| my card is stuck in an atm machine how do i get it back quickly?,18,0.9656532881237748,template_handler |
| i just received my card and i d like to activate it.,0,0.9170531048957472,template_handler |
| top up is loaded into the card and no update.,47,0.6516385857625129,template_handler |
| my phone is not on me. how can i use the app?,42,0.9698517091213342,template_handler |
| what is the most money i can top up?,60,0.8445556271993993,template_handler |
| can somebody else top up my account?,62,0.45953308227021283,rag_pipeline |
| i was charged a fee when buying stuff with my card.,15,0.5957587055965332,template_handler |
| i have a cash withdrawal on my statement that i am unsure of.,20,0.8019322718382723,template_handler |
| payment did not process,16,0.6523529640229778,template_handler |
| why has my top up not gone through yet?,47,0.5945240077050084,template_handler |
| can both visa and mastercard be chosen?,73,0.9951558039427325,template_handler |
| is there a reason why a recipient might not see my money transaction,66,0.9538685126277734,template_handler |
| i think my child used my card while i wasn t home.,22,0.8678147139760437,template_handler |
| i put in a payment a while ago and it has still not cleared and is showing up as pending how long does it take to clear?,45,0.5819624337695638,template_handler |
| how do you determine your exchange rates?,32,0.9263457518771331,template_handler |
| heyy i tried to top up with my card today but it failed! i just got the couple days before but it has worked last time. what s going on can you double check please?,59,0.8748903178038674,template_handler |
| what are the steps for identity checks?,69,0.9634972654699685,template_handler |
| i used the atm to get money out and did not realize i would be charged as much as i was or i would not have done that!,26,0.3264232103082558,rag_pipeline |
| how long do transfers take mine just says pending?,48,0.5467966413731413,rag_pipeline |
| how come my transfer declined,27,0.7378989808758133,template_handler |
| is it possible to transfer money to my credit card?,62,0.7506328003210605,template_handler |
| you charged me more than once for the same transaction!,63,0.9556538576511855,template_handler |
| help! i lost my card!,41,0.5320020040447241,rag_pipeline |
| i can t see a verification code anywhere,71,0.9310183663569117,template_handler |
| how do i deposit cash into my account?,58,0.450793580465583,rag_pipeline |
| my cheque is slow to cash,6,0.5975726725535463,template_handler |
| why can t i withdraw money?,3,0.522750211323736,rag_pipeline |
| i don t understanfd how to top up,62,0.19714608755792615,llm_escalation |
| my transfer is failing when i try to do it.,35,0.6405212063158581,template_handler |
| what can i do if i got my american express in apple bay but top up is not working?,2,0.719419748505218,template_handler |
| the money disappeared after i topped up my account.,62,0.4616245771553909,rag_pipeline |
| auto top up option can be found where?,4,0.9279306058091065,template_handler |
| can i have an item refunded?,52,0.9401149563668459,template_handler |
| i think i was charged double for something i bought how long should i wait before reporting this?,64,0.3838312892879707,rag_pipeline |
| i cannot get my card out of the atm.,18,0.6942867488439791,template_handler |
| what should i do with my stuck atm?,18,0.9464181738332907,template_handler |
| so i am in the middle of purchasing a flat. i need the money for the first mortgage payment and it is not going through. i keep receiving an error. can you find out what s going on and help me complete this transfer?,35,0.8824204161266579,template_handler |
| how long should i expect for the card to arrive?,12,0.790303814595899,template_handler |
| how do i find the code to verify the top up card?,71,0.9301584480940074,template_handler |
| i did a card payment but its status is still coming as pending. please check and inform when it would complete.,45,0.8380987214800925,template_handler |
| if i found a lost card can i put it back in app,13,0.9509637079059137,template_handler |
| how long will it be to get this new card?,9,0.5642638377377611,template_handler |
| if there isn t much money left can it automatically top up?,4,0.9746281427792248,template_handler |
| how do the cards work?,37,0.4129400994247298,rag_pipeline |
| i have a payment i didnt make on my account,16,0.5831614201782616,template_handler |
| i was charged the wrong exchange rate on a purchase,17,0.7173227212135469,template_handler |
| can i exchange currencies usign this app?,33,0.5652930103698178,template_handler |
| while on vacation i used an atm to get cash and was overcharged. these charges are ridiculous and had i known about them i would have never used it.,76,0.7299008209596886,template_handler |
| my recent transfer didn t go through why not?,35,0.8089180049757753,template_handler |
| how can i fill up my gas tank using a check?,58,0.6099746351756721,template_handler |
| why hasn t my son received the transfer i sent to him earlier?,66,0.8619475622675857,template_handler |
| i m dissatisfied with the service and would like to terminate the account.,55,0.9842525249898167,template_handler |
| i tried to pay contactless at the bus today and it didn t work. any ideas why?,23,0.932895716878735,template_handler |
| what is my source of funds?,70,0.9762046072211268,template_handler |
| i m in the eu. can i get one of your cards?,24,0.9227907904454531,template_handler |
| i can t use my card.,10,0.3419862862563809,rag_pipeline |
| i m not sure if my pop up went through.,47,0.87468704705975,template_handler |
| i need to transfer money into this account from my other bank account.,65,0.8834517672194536,template_handler |
| i m not satisfied with the services that you are providing. i would like to end my services and delete my account.,55,0.9859107646836959,template_handler |
| i see a charge on my account that i don t recall making. i feel like my account may have been compromised.,16,0.3155455896761619,rag_pipeline |
| i know this very late but i just went through my statements from the last couple months and there s one quite large ish payment that i definitely haven t made. is it still possible to dispute it?,28,0.8774526546975666,template_handler |
| will i need a new card or can i put my old card back into the app?,13,0.9641169602207618,template_handler |
| do you offer auto top ups?,4,0.8976761788361164,template_handler |
| how can i fix my bank transfer to show up on my bank account?,65,0.5192976819978004,rag_pipeline |
| i tried to charge my card but it was declined. a couple days ago i was able to charge it and it was accepted. is something wrong? will you double check for me please?,26,0.37911883299592297,rag_pipeline |
| i transferred my funds why did it not go through?,7,0.3179568001918198,rag_pipeline |
| how do i access the option to top up?,58,0.35328624158540545,rag_pipeline |
| why did my payment revert,53,0.6419282397663169,template_handler |
| how would you use a disposable card?,37,0.7225581001930609,template_handler |
| locations to withdraw money,3,0.7611630054784545,template_handler |
| how do i find my new pin?,38,0.6424223727353903,template_handler |
| this morning i tried to send money to my friends several times but each time the transfer fails. why does it keep failing? the transfer gets rejected but i do not know what is causing it to be rejected.,35,0.8103254594158044,template_handler |
| why do i have two charges it should only be one charge?,63,0.9423996999314106,template_handler |
| what is the charge for exchanging currencies?,31,0.8768096965520064,template_handler |
| there are two of the same charge on my statement.,63,0.6222852063311705,template_handler |
| the date my card expires is coming up,9,0.940161105674529,template_handler |
| i got less money than i asked for.,75,0.9868378856161796,template_handler |
| does delivery to the us take long?,12,0.8875605160464807,template_handler |
| i need to cancel my card. there are a few charges from a couple days ago that i didn t make. can i get credit for these charges?,28,0.3377147966637293,rag_pipeline |
| recently a few weeks ago there was a transaction made on my account by some seller that i don t recognize. i am very certain that didn t happen and will like for you to trace back to make sure.,28,0.8645433646293624,template_handler |
| can you tell me why i haven t received my new card yet?,11,0.9187842057759146,template_handler |
| i did what you told me earlier and contacted the seller for a refund directly but nothing is happening! it s been a week and i still haven t got anything. please just give me back my money,51,0.8942767634636475,template_handler |
| i think the exchange rate on my card payment is incorrect.,17,0.6529006192774055,template_handler |
| what is the leadtime for a new card to show up in the mail?,13,0.2902520724357187,llm_escalation |
| someone stole my wallet earlier today not sure exactly when probably on piccadilly circus. can you check if there were any attempts to use the card and obviously block it?,41,0.573421347059317,template_handler |
| i can t find the top up card verification code.,71,0.9112333707079072,template_handler |
| why does my account not accept cash deposits?,58,0.37895608367930994,rag_pipeline |
| my card stopped working when i use it,14,0.8669598748573254,template_handler |
| the card has suffered a security breach.,11,0.4890971470865379,rag_pipeline |
| i thought i would have received my new card at this point.,11,0.7109962176084338,template_handler |
| the app reverted what i topped up.,61,0.8287701691925715,template_handler |
| my payment has not been accepted.,53,0.48735647576186875,rag_pipeline |
| my rate of exchange was wrong.,76,0.6211339048636456,template_handler |
| i need to see where my money came from.,70,0.9901340037970895,template_handler |
| please give me both visa and mastercard is it possible?,73,0.990321445938875,template_handler |
| should i expect to be charged for topping up by transfer?,56,0.6926043071237252,template_handler |
| where is my cash deposit?,6,0.7545347485734685,template_handler |
| please tell me how to edit my personal details.,30,0.9858509305119448,template_handler |
| can you help me activate my card,0,0.8390824763809563,template_handler |
| i cannot seem to buy something online with my card? the payment comes back what s going on?,53,0.858505673830081,template_handler |
| i would like a disposable virtual card could i get one?,37,0.7190131510617298,template_handler |
| someone used my card without my permission.,22,0.8706318417747742,template_handler |
| i want to reactivate my card i thought i had lost it but i found it.,13,0.9794609713929948,template_handler |
| i do not know my passcode.,44,0.9664133210107867,template_handler |
| some cash was withdrawn in the app but i did not do it.,20,0.8929109575261186,template_handler |
| what should i do if i think that someone might be using me card?,22,0.9590433901190228,template_handler |
| help me find the top up card s verification code?,71,0.9414510550902849,template_handler |
| my card payment is showing pending.,45,0.5723912841957234,template_handler |
| why is there now a charge for making cash withdrawals? i wanted some cash after i went to the grocery store and there s a new fee!,19,0.8724156446799546,template_handler |
| the atm is showing it gave me the money i requested but i didn t get that amount.,75,0.9360755289508935,template_handler |
| i m not in the uk can i get a card?,24,0.9648812192629443,template_handler |
| is there something wrong with your website? i tried topping up my account and it s been close to two hours now and it s still at pending for some reason. i just joined with you guys and this is the first attempt at this so maybe i m wrong but shouldn t this be instant?,47,0.6476212827223063,template_handler |
| i need to make a transfer but it keeps getting declined i need help!,27,0.5680890519416456,template_handler |
| i am looking to transfer some money from my other bank account into this one.,65,0.91782879450584,template_handler |
| the stupid machine just swallowed my card!! i need a new one asap,18,0.5826722141793899,template_handler |
| which fiat currencies can i use through this app?,36,0.6278232998900033,template_handler |
| how would i go about getting a physical card to use in stores?,43,0.6716225297281616,template_handler |
| i have one of your cards already how do i link it?,13,0.9543644217128316,template_handler |
| what do you base your exchange rates on?,32,0.895333102017115,template_handler |
| my credit card has been declined.,22,0.2773600481156049,llm_escalation |
| my card got stolen!,41,0.8465278175583165,template_handler |
| i need to know if you will accept my credit card.,10,0.451112584282973,rag_pipeline |
| i would really like a physical card.,43,0.9321656846088423,template_handler |
| as far as courtries go which ones are supported?,36,0.4549293214836508,rag_pipeline |
| which cards do you guys support? i want to top up using my credit card.,54,0.48861755337650664,rag_pipeline |
| i don t see any change in my balance.,5,0.6147059737513376,template_handler |
| are there any fees when exchanging to foreign currencies?,31,0.8981630578639441,template_handler |
| what can you tell me about the card pin?,38,0.8926489803138282,template_handler |
| would i be charged for exchanging currencies?,31,0.8206744460929637,template_handler |
| tell me why my transfer is pending.,48,0.41675361796607713,rag_pipeline |
| tell me why my topup wouldn t go through?,59,0.44544137058145533,rag_pipeline |
| can i add a card to back into the app?,13,0.9452828389164214,template_handler |
| how long will my cash withdrawal be pending for?,46,0.6577429492892933,template_handler |
| where does the exchange rate stand right now?,32,0.5296728557152486,rag_pipeline |
| my cash withdrawal was partly declined,26,0.23162187611610627,llm_escalation |
| why am i being double charged for something?,63,0.7667448143774541,template_handler |
| going to need a new card what are the fees and time it takes,9,0.7364131619581475,template_handler |
| when do i receive my pin,38,0.43772203576213037,rag_pipeline |
| hi accordingly you offer crypto top up but it doesn t seem to be working? money just disappeared from my account.what should be done now?,61,0.85498497733481,template_handler |
| why is the transaction to my friend still pending?,66,0.5457308785476952,rag_pipeline |
| i need to have an item refunded.,52,0.9183497059099057,template_handler |
| how do i set a new pin?,21,0.5937255863020346,template_handler |
| how long should i have to wait before i see the transfer in my account?,67,0.6970809812240507,template_handler |
| why are you charging me a transfer fee?,64,0.8436899302311279,template_handler |
| when i bought something abroad the exchange rate was wrong.,17,0.5574566980435685,template_handler |
| i have the cash already my account still shows up as pending. how can my account be still pending?,46,0.6353153387290963,template_handler |
| i am in austria right now. i need to change my pin asap so can i still do this from here?,21,0.8442747976921892,template_handler |
| is there a limit to the number of disposable cards per day?,29,0.947595143539986,template_handler |
| i need to know the if there is a limit on the amount for auto top up.,4,0.7698134839550841,template_handler |
| why would i need a disposable card?,37,0.6444327200537326,template_handler |
| what does pending mean on a cash withdrawal?,46,0.6563696212182935,template_handler |
| what currencies do you accept?,54,0.4952384806599565,rag_pipeline |
| the cash withdrawal i took seems to be off. the exchange rate is wrong.,76,0.5483068850423781,rag_pipeline |
| transaction showing up many times.,63,0.9416172898370018,template_handler |
| i attempted to enter my pin to many times.,49,0.8530421353647858,template_handler |
| how can i get new card?,9,0.31097381317602274,rag_pipeline |
| where has my available money come from?,70,0.9863783075243681,template_handler |
| my card payment is still on hold why is it so?,45,0.5768004065975488,template_handler |
| what are my limits on disposable cards?,29,0.9419330768603388,template_handler |
| how long until i see a cash withdrawal?,46,0.4507515540971117,rag_pipeline |
| since my pin is blocked would you help me unblock it?,49,0.9615129172810803,template_handler |
| is there a problem with receiving my salary in gbp?,50,0.984185333272308,template_handler |
| can i get a physical card for free or is there a charge?,43,0.8370980009536474,template_handler |
| i got cash abroad and the exchange rate applied is wrong,76,0.6122850130344983,template_handler |
| hi i ve been trying to top up my card for the past day but it gets declined i need it topped up urgently! can somebody get back to me to resolve this or explain any different ways i can top up my card?,59,0.6706633488707784,template_handler |
| a fee shouldn t apply to me if my card was stolen.,41,0.8018191953373085,template_handler |
| is there a longer processing time for international bank transfers?,56,0.3715346448090537,rag_pipeline |
| i need help with my card!!!!! please. it keeps getting declined when i try to use it. i have tried a few times to use it and it keeps getting rejected. i have no idea why.,25,0.5952130344095065,template_handler |
| why am i seeing a direct debit thats not mine?,28,0.960804596266163,template_handler |
| can i get one of your cards in the eu,24,0.9236909064552039,template_handler |
| what would be a reason my transfer got declined?,27,0.7814130536513834,template_handler |
| my card did not go through in a shop,25,0.9341631603061744,template_handler |
| i need help activating my new card.,0,0.6457720585406542,template_handler |
| i would like to know any restrictions for the disposable cards.,29,0.812502145186721,template_handler |
| how can i receive money from someone?,50,0.9568109165947861,template_handler |
| is there a number to call to get my pin unblocked?,49,0.7906820550154979,template_handler |
| how do i interconvert between aud and gbp?,33,0.957935075343996,template_handler |
| are there limitations to what currency i can hold?,36,0.8222997517532994,template_handler |
| what is this extra charge with my purchase?,34,0.5271196719372157,rag_pipeline |
| i noticed that there is a withdrawal in the app that is not mine.,20,0.6378569955874984,template_handler |
| what is this cash withdrawal on my statement?,20,0.5922974762100011,template_handler |
| my attempted transfer keeps kicking back with an error message. could you please help me to resolve this?,7,0.5133275909361831,rag_pipeline |
| tell me how many transactions i can do with a disposable card.,29,0.8609332895559697,template_handler |
| how long is the wait for a money transfer to show up?,48,0.4761462267899019,rag_pipeline |
| will i get extra charges?,64,0.316850119600586,rag_pipeline |
| i wanted to take out 100 but i only got 20.,75,0.9888909918104801,template_handler |
| help! i forgot my pin and have been locked out of using my card.,49,0.7281861087634426,template_handler |
| why does my payment appear as pending?,45,0.7080045440168302,template_handler |
| any extra charges for exchanging currencies?,31,0.9247703694581834,template_handler |
| i did not make this card payment.,16,0.5115698897154817,rag_pipeline |
| can i use this app for both usd and gbp?,33,0.8832961528391591,template_handler |
| why is my beneficiary not working?,7,0.8416189849073294,template_handler |
| my account balance doesn t reflect an update i made by cheque yesterday. is something wrong or is the system slow?,6,0.9262642249197887,template_handler |
| where s the verification code for the top up card?,71,0.9312088065267972,template_handler |
| i don t recognize the direct debit payment from the app.,28,0.6726938709688207,template_handler |
| im waiting for my transaction to go through.,66,0.6087624353444409,template_handler |
| i have a question regarding the pin of the card?,38,0.9629708078425184,template_handler |
| please explain how disposable virtual card work.,37,0.7363450826478427,template_handler |
| i could not get the top up to go through,59,0.47627405802469286,rag_pipeline |
| why is my identification required?,74,0.5027394136604778,rag_pipeline |
| i want a refund for my purchase,52,0.5835278442709795,template_handler |
| why is the exchange rate wrong for my cash withdrawal?,76,0.49680652311177115,rag_pipeline |
| the app won t let me transfer money to a beneficiary,7,0.8409754050161601,template_handler |
| what do i need to know about topping up?,69,0.3428531037591895,rag_pipeline |
| i want to add money to my card what payments do you accept?,54,0.7104319913205877,template_handler |
| are pin separately?,38,0.799716261015912,template_handler |
| i see a strange payment in my account.,16,0.8120402304018709,template_handler |
| the cash i deposited using the atm is still pending,46,0.4601239222001829,rag_pipeline |
| why isn t my cheque deposit showing on my account? i though it would be faster and would like to to look into it and help.,6,0.9610709513575816,template_handler |
| why hasnt my top up gone through yet?? i thought it was suppose to be instant? am i wrong? why is it still pending?,47,0.5924113489302915,template_handler |
| i am still waiting for my card.,11,0.944778981632302,template_handler |
| do you ship cards to where i live?,43,0.3893361805632376,rag_pipeline |
| i have withdrawn cash from atm but i received the wrong amount. i want cash back as in app its showing actual amount which i got. please help me in this.,75,0.8127858990084625,template_handler |
| why would the app revert my payment?,53,0.8847014275661329,template_handler |
| can i receive my salary in a currency other than what it is deposited in?,50,0.9256222361531092,template_handler |
| i need to renew a card that s about to expire,9,0.9772666821630634,template_handler |
| is the cash withdrawal going to show?,46,0.6014627171417529,template_handler |
| there is a cash withdrawal transaction that i am unsure of.,20,0.7975464090819213,template_handler |
| how do i get an actual card?,43,0.959359365915379,template_handler |
| can i use my american express to add money to my account?,54,0.8581162399813128,template_handler |
| the app isn t showing my transactions,68,0.5940983599339128,template_handler |
| the exchange rate seems off on this transaction,32,0.3819921639769209,rag_pipeline |
| i d like to order an additional card,39,0.8441541376653725,template_handler |
| atm only gave me 20 instead of 100,75,0.972077101606171,template_handler |
| can my salary be received here?,50,0.9870006067983539,template_handler |
| where is the refund on my statement?,51,0.5638349192657102,template_handler |
| can you send me a mastercard instead of a visa?,73,0.973976736753908,template_handler |
| is my currency okay to add money with?,54,0.7760779483477483,template_handler |
| i completed i transfer the day before yesterday in this country. the transfer still is not complete. i ve checked on the account number multiple times to make sure that it is the right one. can you check to see what s going on with this?,66,0.9302759405461559,template_handler |
| need help to get my card to work.,14,0.6790001562380215,template_handler |
| i just transferred some money. why was i charged a fee?,64,0.44777691675850145,rag_pipeline |
| can the card be mailed to europe?,24,0.476745104341954,rag_pipeline |
| how long does it take to transfer from china? is there a way to transfer it quickly i need it urgently?,67,0.7243129023662004,template_handler |
| why is my top up for my new account not instant,47,0.4768460274028154,rag_pipeline |
| how do i exchange currencies using the app?,33,0.8678213648894951,template_handler |
| my payment still hasn t processed!,45,0.7886348430247786,template_handler |
| why was my card payment reverted?,53,0.5302213918956302,rag_pipeline |
| please tell me how to change my pin.,21,0.7146216793607367,template_handler |
| im not sure if a seller is giving me my money back! i asked them to refund my money for the item but it s been a week now and still nothing has been given back to me. can you resolve this for me?,51,0.6649731162920142,template_handler |
| the expiration date on my card is coming up,9,0.8107591820802629,template_handler |
| i would like to change my card pin.,21,0.5287416971068263,rag_pipeline |
| i had to pay one pound more than the set price!,34,0.4987663235038038,rag_pipeline |
| can you please refund my item?,52,0.5694948297788477,template_handler |
| someone has a copy of my card. i have my card with me but someone just made a 500 cash withdrawal. help me.,20,0.8676834785379791,template_handler |
| i lost my phone and need help protecting it.,42,0.7965618962683273,template_handler |
| my account balance has not updated since i deposited a cheque recently.,6,0.9215330681130061,template_handler |
| will i be charged an extra fee if i need to exchange currency?,31,0.562952475875114,template_handler |
| i need to verify my funds.,70,0.599291731199474,template_handler |
| how long to i have to wait for a transfer to reach my account?,67,0.7862113181601661,template_handler |
| i transferred money but the recipient does not see the funds in their account?,66,0.5950148473606837,template_handler |
| is this open to residents of all countries?,24,0.9560067932357942,template_handler |
| how much does it cost for a physical card?,43,0.6671986053735518,template_handler |
| where are you getting your exchange rates from?,32,0.7001079295110143,template_handler |
| what if i need my salary in another currency?,50,0.9614146062206869,template_handler |
| how long will it take to have my card mailed to me?,12,0.629674941830585,template_handler |
| hello i m having trouble with my card i don t understand what s happening i tried using the atm machine earlier but it wasn t working but seems like the transactions is still in progress can you cancel it for me?,46,0.6114908976929545,template_handler |
| is topping up with apple pay possible?,2,0.9634666651870244,template_handler |
| what are the auto top up policies?,4,0.9229994364365434,template_handler |
| how many physical cards am i allowed to have?,39,0.8609499498386777,template_handler |
| if someone sends me money will i be charged?,56,0.6135768057542653,template_handler |
| is top up possible with apple pay?,2,0.8675094402720523,template_handler |
| top up for my american express card is not working,54,0.46558764113119744,rag_pipeline |
| does this card work everywhere?,10,0.8758222725789722,template_handler |
| for you how long do transfers normally take from a uk account? i completed one just now but nothing appears. i just need to be sure everything is okay.,5,0.9521547572572664,template_handler |
| can i receive transfers from my employer this way?,50,0.9769398133811991,template_handler |
| i really need money from my card today but my card is getting declined. please help!!,27,0.45845847160396486,rag_pipeline |
| what is the limit to top up?,60,0.7890843046733335,template_handler |
| can i top up via apple pay?,2,0.8626105017240326,template_handler |
| i topped up and now my money is not there anymore! what happened to it?,61,0.9038848392124582,template_handler |
| why is identity verification mandatory?,74,0.6223139021468975,template_handler |
| why does top up require verification?,71,0.8678620227352717,template_handler |
| how can i edit my personal details in the app?,30,0.9333260828897981,template_handler |
| my withdrawl is still pending. why?,45,0.3343719632658421,rag_pipeline |
| can i use my account without verifying identity?,74,0.8526396920971567,template_handler |
| why does my identity need verification?,74,0.5840879019939765,template_handler |
| i need to make a transfer what will the fee be?,56,0.8407861571504517,template_handler |
| do i have to do the identity check?,74,0.8015031752303822,template_handler |
| what is taking so long with my refund?,51,0.8907523753650507,template_handler |
| will i be charged any fee for receiving money?,56,0.7331980777181654,template_handler |
| can you tell me how long it takes for a new card to come?,43,0.3214119863786499,rag_pipeline |
| please tell me what the exchange fee is.,31,0.7674748795879632,template_handler |
| i have a problem with my account. i tried to transfer some funds and the message came back declined. can you help me?,27,0.4632395147447291,rag_pipeline |
| what s the most disposable cards i can have?,29,0.5610916325204695,template_handler |
| my card payment did not go through.,25,0.41170334593637053,rag_pipeline |
| the atm didn t give me enough money.,75,0.6180732134811784,template_handler |
| i used my pin too many times.,49,0.7958861008317856,template_handler |
| my order hasn t shown up yet what can i do?,5,0.3396925272337939,rag_pipeline |
| how do i get my disposable virtual card to work?,72,0.5103099593701602,rag_pipeline |
| i was supposed to get a refund but it is not showing up on my card,51,0.9090141076198335,template_handler |
| you keep declining my transfers? it s always been working really well so far but when i tried to buy something just now the card got declined. i tried couple times already but same thing.,27,0.9667946150478576,template_handler |
| i m at an atm and withdrew 30 pounds and was only given 10. what should i do?,75,0.8775871623145441,template_handler |
| why can t i use my beneficiary?,7,0.7859701654805109,template_handler |
| how do i exchange currency?,33,0.4891244253113816,rag_pipeline |
| how do i make an exchange from one currency to another?,33,0.9315594071533848,template_handler |
| why am i charged a fee for using my card on some purchases?,15,0.6870743263375857,template_handler |
| are swift transfers accepted?,56,0.9704805867140297,template_handler |
| can you please explain how bank transfers work?,65,0.8878729247616656,template_handler |
| i attempted to get cash in the atm but i was denied,26,0.7843613806834879,template_handler |
| why has my top up been returned?,61,0.5882621807337628,template_handler |
| i m wanting to get a visa card today.,73,0.9386683202796715,template_handler |
| how do i find out my source of funds?,70,0.9865617770235473,template_handler |
| what do i do if i got the wrong amount at the atm?,75,0.6049857661985222,template_handler |
| why would i be charged more than once for the same transaction?,63,0.8839476015682975,template_handler |
| i made a payment with my card that was cancelled?,53,0.5580149712501568,template_handler |
| what are your international exchange rates?,32,0.885276593149713,template_handler |
| do you have eur currency available for me?,36,0.8058022081011709,template_handler |
| i would appreciate that someone let me know when there is an extra charge for payments. i was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.,15,0.711818078769925,template_handler |
| how do i know if i will get my card or if it is lost?,11,0.35601845020413464,rag_pipeline |
| what is the status of my refund,51,0.9023577691685317,template_handler |
| i tried to get cash at some atm in the city centre earlier but the machine declined my card. i ve seen it still shows up as pending in my account. please cancel it immediately as i definitely have not received that money!,46,0.8445169347976792,template_handler |
| i had to pay money for paying with my card.,15,0.9013609422877907,template_handler |
| a cheque deposit hasn t posted to my account when will my balance update?,6,0.7848533341763718,template_handler |
| my card will expire next month will i need to order a new one?,9,0.9277437162603999,template_handler |
| i want to know your exchange rates.,32,0.8905829049420837,template_handler |
| can i have it add money at certain time intervals when i travel?,4,0.9358422368525762,template_handler |
| why was there a fee for my transfer?,64,0.4782176598348469,rag_pipeline |
| my payment card was declined could you tell me why?,25,0.6978083020140989,template_handler |
| i have an unauthorized transaction on my statement,28,0.4341395866411251,rag_pipeline |
| is there a reason why my virtual card won t work?,72,0.7855054933098877,template_handler |
| where do i find the auto top up?,4,0.8339279448064172,template_handler |
| can you tell me when my card will arrive?,11,0.5918827429335769,template_handler |
| i don t think my top up worked,59,0.6397801481850721,template_handler |
| after the transfer the balance did not update.,5,0.9160160290450259,template_handler |
| will this app exchange currencies?,33,0.7560925100383479,template_handler |
| why would my topup not go through?,59,0.48692829308525404,rag_pipeline |
| how do i see my card in the app?,13,0.7858116172471993,template_handler |
| what does the 1 fee mean?,56,0.2858846477157684,llm_escalation |
| do you accept any card and currency?,54,0.9120197331159857,template_handler |
| i m noticing a payment purchase at a company that i don t recognise.,16,0.7239399165958585,template_handler |
| the atm keeps rejecting my payment. i tried two different atms but did not work .can you please check if everything is okay with my account?,26,0.9404989958982167,template_handler |
| what currencies can i receive my salary in with this?,50,0.7546933257137548,template_handler |
| what is the current exchange rate for me?,32,0.7220995046394517,template_handler |
| how do i avoid a fee to use an atm?,3,0.528721582477245,rag_pipeline |
| can you tell me why my pop up is still pending?,47,0.46135616548234254,rag_pipeline |
| why is my purchase showing as pending?,45,0.6191086276831179,template_handler |
| is there anyway to use a cheque to top up?,58,0.9119920461910302,template_handler |
| can you tell me what the cash withdrawal is in my statement?,20,0.6540005806958801,template_handler |
| why was i charged twice for the same thing?,63,0.8086861787792822,template_handler |
| is there any discount for someone that exchanges currencies frequently?,31,0.8784083924638489,template_handler |
| how do i get a new card as your machine swallowed mine!,18,0.4277737088116629,rag_pipeline |
| is it possible to get another card?,39,0.9354564758521456,template_handler |
| i was wondering if i could get a second card on this account? i would like my daughter to have one.,39,0.9807063954571639,template_handler |
| there is a refund missing.,51,0.7973988203400143,template_handler |
| how do i link my card,13,0.8833045911080181,template_handler |
| i prefer mastecard.,73,0.9741192454207908,template_handler |
| when will my transfer clear,5,0.31457892544646743,rag_pipeline |
| my transaction has not been received. when are you going to process it?,66,0.9624892951693381,template_handler |
| what do i need for the verification check?,69,0.760593175894606,template_handler |
| how long until transfers from europe go through?,67,0.8333172776282133,template_handler |
| i don t know the code for the app.,44,0.9574982002797613,template_handler |
| explain the virtual card,40,0.7185925808070053,template_handler |
| is there a charge for sending out more cards?,39,0.9417001289764725,template_handler |
| why is my transfer taking so long to complete?,66,0.38058881504707526,rag_pipeline |
| i got a new address and need to change my information.,30,0.9702133295573154,template_handler |
| how do i go about ordering a card?,39,0.3567953505631136,rag_pipeline |
| am i able to change my pin at certain cash machines?,21,0.8609459368277399,template_handler |
| it appears my top up has not gone through.,47,0.5853388554699982,template_handler |
| why are my withdrawals suddenly being declined?,27,0.6904190647692418,template_handler |
| where did this 1 euro fee come from?,34,0.6197131408698141,template_handler |
| the cash withdrawal exchange rate is not correct.,76,0.5139432646475792,rag_pipeline |
| i transferred some money but the balance stayed the same.,5,0.6782866893410407,template_handler |
| when will i recieve my new card?,11,0.7668781951401492,template_handler |
| is there a problem with the payment that i see is still pending?,45,0.7632869294966014,template_handler |
| i have a cheque here can i use it to top off my account?,58,0.8605185308122713,template_handler |
| do you hold money and if so what currencies do you accept?,36,0.5866238373784579,template_handler |
| i want to transfer money from another account into this one.,65,0.7579302861329124,template_handler |
| i tried to make a transfer but it was declined. can you tell me why?,27,0.4444321195989083,rag_pipeline |
| i made a transaction this morning and would like to revert it.,8,0.9564354963575533,template_handler |
| i put cash in my account but i don t see it.,6,0.42915764135708784,rag_pipeline |
| why is my balance still the same after a cheque deposit?,6,0.7811773572668502,template_handler |
| why does it cost more to pay with my card?,15,0.2192025259088246,llm_escalation |
| is there a fee for topping up by charge card?,57,0.4454158981980729,rag_pipeline |
| how much am i charged to receive money?,56,0.7181829880125471,template_handler |
| i deposited cash into my account and i m having trouble seeing it on my account.,6,0.9420918093479235,template_handler |
| is there a limit to top up,60,0.6429627777171797,template_handler |
| unable to use my american express with apple pay to top up my account,2,0.545196377203656,rag_pipeline |
| how to activate card?,0,0.9816175935980688,template_handler |
| i have an outgoing transaction,8,0.5314666519989707,rag_pipeline |
| can i order a new card with the app?,13,0.5577819357800831,template_handler |
| i am concerned that i am being doubled charged for several items purchased in the past week. please review my statement and correct.,63,0.7536861254547983,template_handler |
| i like to mastercard rather than visa.,73,0.9952966293745656,template_handler |
| why can t i get my top up to work in apple pay?,2,0.722287772777998,template_handler |
| i would like a refund on one of your products that has been sold to me,52,0.857800064655711,template_handler |
| my address needs to be changed.,30,0.9886415571413467,template_handler |
| i wanted to use my card contactless but it doesn t seem to be working what could be the problem?,14,0.6240087732557212,template_handler |
| what methods can i use to top up my account?,65,0.3881734563663115,rag_pipeline |
| i m really upset because i made a typo during a transfer and now i ve sent money to the wrong account. i can t fix this with the app. please help me immediately!,8,0.913354004126257,template_handler |
| the app failed to verify me.,68,0.8528654724499151,template_handler |
| please explain to me the process of getting a virtual card.,40,0.7896283502356288,template_handler |
| why does it say my transfer failed?,35,0.6877290021326199,template_handler |
| i got a message that my transfer is not possible. what is happening? i need this to go through please.,7,0.6979229412326946,template_handler |
| i did not get all the cash at atm.,75,0.7983196907428631,template_handler |
| there are fraudulent charges that i didn t make on my card. can you please put in the safeguards necessary to stop this from happening anymore?,16,0.686566376342073,template_handler |
| hi i tried to get some money out but the machine was not working .the transaction still seems in progress! can you please check what s going on.i don t want to be charged for money that i did not received.,46,0.8328277829920999,template_handler |
| what are the countries you operate in.,24,0.981600162084856,template_handler |
| where can i find the top up verification code?,71,0.8802434051544409,template_handler |
| there s an error with the rate that is charged.,17,0.4730616097671523,rag_pipeline |
| what can i do if i lost my card?,41,0.7976011097795802,template_handler |
| i really need to top up my card today urgently but my card keeps getting declined!! can you please resolve this problem or let me know if you have any alternatives,59,0.934750155101996,template_handler |
| i need to make several disposable cards per day.,29,0.9503692281739622,template_handler |
| i would like to cancel my account.,55,0.38488773313350455,rag_pipeline |
| i was charged several times for something,63,0.8304900518796315,template_handler |
| i went to top up my card and it was cancelled.,61,0.3931296307018794,rag_pipeline |
| i going to be traveling can i set up auto top up if i run low on money?,4,0.9540288216727028,template_handler |
| what do you need my identity details for?,74,0.4833549983462267,rag_pipeline |
| where do you guys acquire your exchange rate?,32,0.6336588707464242,template_handler |
| where do i top up?,71,0.17252555608040568,llm_escalation |
| when will i get a virtual card? i haven t gotten one yet,40,0.6325914577375348,template_handler |
| what s the process for id verification?,69,0.40777944520891873,rag_pipeline |
| do i have to be 18 to open an account?,1,0.977304989630901,template_handler |
| is there an auto top up option?,4,0.9390552892340024,template_handler |
| where is my pin number located?,38,0.5444366493902324,rag_pipeline |
| a direct debit appears in the app but i didn t authorize it.,28,0.8226590717071832,template_handler |
| how do i get my card to show in the app?,13,0.8743273700302349,template_handler |
| i couldn t complete card activation.,0,0.9615638578265253,template_handler |
| my exchange rate was wrong for an item i bought!,17,0.6880378881912467,template_handler |
| i want to transfer a sum of money from another bank account i have into this one,65,0.9343923968733363,template_handler |
| after i deposited my cash i still don t see it in my account.,6,0.7490088899521377,template_handler |
| i get paid in gbp. should i configure this and if so where?,50,0.9841159567228405,template_handler |
| do you offer free atm withdrawals of ones hometown currency while on holiday?,76,0.6496310933267462,template_handler |
| what is a virtual and how do i get one,40,0.7107449339697413,template_handler |
| i was charged extra. was the exchange rate for my payment last saturday wrong?,17,0.6670027543345881,template_handler |
| are there downsides to using a disposable virtual cards?,29,0.7067114333425285,template_handler |
| is it free to exchange currency?,31,0.5308381811806413,rag_pipeline |
| can you tell me more about limits to disposable virtual cards?,29,0.4989976280508442,rag_pipeline |
| i payed with a card and was charged an extra fee,15,0.45399641446462163,rag_pipeline |
| what s the top up limit?,60,0.5389335808150449,rag_pipeline |
| i just made a transfer from france 2 days ago. it has not yet reached my bank. is it possible it takes longer because it was an international transfer?,5,0.8958905813613378,template_handler |
| what does it mean when a transfer is pending ?,45,0.49219348203762964,rag_pipeline |
| i just got a new card how do i get it to start working?,0,0.48927931064558855,rag_pipeline |
| how do i pay by check?,58,0.49401524413800857,rag_pipeline |
| what atm machines allow this card?,3,0.9371858275833964,template_handler |
| i have multiple charges on the same transaction.,63,0.9701854140694729,template_handler |
| how do your exchange rates factor in?,32,0.8758882540027343,template_handler |
| do you have charges now when you pay with a card?,15,0.844431508098725,template_handler |
| what can i use a virtual disposable card for?,37,0.6070135266854053,template_handler |
| the machine only paid me a hundred when i wanted 20,75,0.8944281823048881,template_handler |
| i think there s been an unauthorized cash withdrawal from my account.,20,0.7988125184720074,template_handler |
| do i need to establish i am paid in gbp before a transfer?,50,0.9464190032026968,template_handler |
| please help me with this transfer for some reason i can t transfer to a cryptocurency account,7,0.5300886088860809,rag_pipeline |
| what is this charge on my account for a cash withdrawl?,19,0.429721554345499,rag_pipeline |
| why was my transfer request decline?,35,0.33359667074395044,rag_pipeline |
| my card was charged more than expected.,63,0.7521053964624663,template_handler |
| i made a purchase but never expected to see a fee charged for the transaction.,64,0.34602148119806014,rag_pipeline |
| what is the best way to exchange currency between usd and gbp using your app?,33,0.942810609424423,template_handler |
| i m looking for a machine of yours that will provide me cash from my home country. i went on holiday and don t have any cash on me. will your machine charge me extra to do this?,76,0.7885575761869621,template_handler |
| can i track the card that was just sent to me?,11,0.979916534911633,template_handler |
| what does it cost to receive a sepa transfer?,56,0.9545781554922043,template_handler |
| i was unable to activate my card.,0,0.9222168199005898,template_handler |
| what currencies do you accept for adding money?,54,0.7200240876447456,template_handler |
| why wasn t i able to transfer to another account?,7,0.8547969547850437,template_handler |
| what credit cards are supported?,54,0.6269350207366453,template_handler |
| where do i order a virtual card?,40,0.5432224427762269,rag_pipeline |
| can you please tell me why my cash withdrawal is still pending?,46,0.7251547660636927,template_handler |
| how do i verify my id?,68,0.5250193897470399,rag_pipeline |
| a transaction posted twice to my account.,63,0.661673049766109,template_handler |
| if i want a physical card do i have to pay anything?,43,0.6864218371290479,template_handler |
| is it necessary to verify my top up?,71,0.7352332110250677,template_handler |
| can i mail in a check to top up?,58,0.6279844284999871,template_handler |
| i don t know what s wrong with my card but it has not worked at multiple places today.,14,0.6008985798524938,template_handler |
| will i be able to use my card anywhere?,10,0.7471276882055089,template_handler |
| help me change my pin.,21,0.5093023144588434,rag_pipeline |
| i want to cancel a transfer right away! can you help?,8,0.8443194646027757,template_handler |
| i saw that my transfer was declined.,27,0.7987702518976469,template_handler |
| i ve waited 2 days for a transfer to reach a retailers account am i going to have to wait longer.,67,0.6885779783678897,template_handler |
| when i topped up the app reverted my funds.,61,0.8166484724947644,template_handler |
| i received a fee i should not have.,64,0.5746946901684366,template_handler |
| the contactless payments are not working.,23,0.9816188370537052,template_handler |
| this morning i wanted to make a withdrawal before work but my card was declined! please double check it for me as this is the first time it was declined.,26,0.45454731832287787,rag_pipeline |
| so what about the card pin?,38,0.9734323843660366,template_handler |
| can you tell me where i can withdraw money?,3,0.9433949749073278,template_handler |
| i use this card all the time so why did it get declined at the store today?,25,0.537883602482265,rag_pipeline |
| what atms can i use my card at?,3,0.7297220182706511,template_handler |
| my cash withdrawal is still showing as pending.,46,0.5034191943097243,rag_pipeline |
| what systems do you have in place for my security when using my card for everyday purchases?,22,0.4110609746341301,rag_pipeline |
| how do i setup my apple pay,2,0.9785754658315927,template_handler |
| why isnt top up working,59,0.5654669867530121,template_handler |
| why did i get charged extra?,19,0.47517035613505443,rag_pipeline |
| which countries are supported,24,0.9187008787477161,template_handler |
| i entered the wrong pin too many times and now i think it s blocked. what do i do?,49,0.9862216750223719,template_handler |
| what do i need in regards to identification?,69,0.417226668249757,rag_pipeline |
| i want to choose a different pin.,73,0.5243482946215113,rag_pipeline |
| how did you come up with your exchange rates?,32,0.9112289292209748,template_handler |
| can i choose the day it s delivered?,12,0.7109666615552858,template_handler |
| the amount of time that transfers usually take from a uk account is what?i just completed a transfer and it is not showing up at all. i m wondering at this point if everything is actually okay.,5,0.9449308386773486,template_handler |
| why hasn t my top up finished pending yet?,47,0.6483536292852399,template_handler |
| what do i do if i have forgotten my passcode?,44,0.9788117286838007,template_handler |
| why am i being charged for atm fees?,19,0.6171897582879883,template_handler |
| why have i been charged a fee for card payment?,15,0.467399419824634,rag_pipeline |
| the payment i made with my card is not showing up.,45,0.24754928013978872,llm_escalation |
| can i do a bank transfer to put additional money in my account because i am out of money?,65,0.8690127947024392,template_handler |
| i paid with card and i was charged a fee,15,0.7103282517345687,template_handler |
| i don t have my cell phone with me so i cannot access the system to complete the transaction.,42,0.8723661491817487,template_handler |
| problems with top up,59,0.7654993323206544,template_handler |
| how much are the fees for adding funds using an international card?,57,0.9266250619483544,template_handler |
| google pay won t let me top up.,2,0.8785407567578648,template_handler |
| as for limits are top ups included?,60,0.964350041050567,template_handler |
| i got my american express in apple pay why is top up not working in my country?,2,0.9276731471998105,template_handler |
| hi i am trying to transfer money to another country but it is showing pending and it has been a long time. i have checked numbers and they are correct. could you please help?,48,0.6106655756462679,template_handler |
| is it possible to dispute a debit payment from a couple of months ago.,28,0.98913207700127,template_handler |
| where do your cards get delivered to?,43,0.7353798504892367,template_handler |
| can you accept my other card from the u.s.? it is the only other one i have.,54,0.9785071313753261,template_handler |
| my address has updated and i need to change it.,30,0.9675631493488627,template_handler |
| i need help. i asked for a refund from a merchant a while ago but i have not gotten my money back. i keep checking my account but nothing is showing up. what should i do now?,51,0.8963922247673745,template_handler |
| why did i get less from the atm?,75,0.2991719934071377,llm_escalation |
| there are transactions i didn t make someone else must have used my card.,22,0.5813271993630535,template_handler |
| what fees are charged when i top up,15,0.25824457906171133,llm_escalation |
| paying in card resulted in a fee,15,0.5390588300698581,rag_pipeline |
| are there certain atms that i can use this card at?,3,0.8986901991131889,template_handler |
| i have a new phone number and need to edit my contact information.,30,0.8433730593556747,template_handler |
| i need to know what foreign exchange rate i can get.,32,0.8312356333922463,template_handler |
| how can i know where my card will be accepted?,10,0.9270619689182164,template_handler |
| my account balance has not gone up even though i just transferred money into it,5,0.7418805123169795,template_handler |
| my top up didn t go through it still says pending. what s up with that?,47,0.5798082151560201,template_handler |
| can i top up online?,60,0.25959835105103135,llm_escalation |
| the day before yesterday i performed a transfer which was within this country. it still hasn t gone through. can you check on that? the account number is definitely correct as i ve checked and double checked.,66,0.9556936804035124,template_handler |
| my card s expiration date is close.,9,0.791737671390197,template_handler |
| the rate for a currency exchange was wrong when i bought something.,17,0.49588178419486884,rag_pipeline |
| i have forgotten my passcode,44,0.99396071882828,template_handler |
| can i get a copy of the card by email?,11,0.337122117038325,rag_pipeline |
| how much can i top up to my card at a time?,60,0.852323164459424,template_handler |
| what s the problem? my card keeps getting declined for top up. i need to know what is going on.,59,0.6837704954698985,template_handler |
| i am looking to change my adress.,30,0.9656827384740928,template_handler |
| i must change my address.,30,0.9319368738827958,template_handler |
| what places can i use my card?,10,0.7610604589654045,template_handler |
| i accidentally put in the wrong pin too many times and now i need to unblock it. can you assist with this?,49,0.9498115966883645,template_handler |
| where do i order additional cards?,39,0.5106040207686274,rag_pipeline |
| why was i not able to take cash from the atm?,26,0.5815645686585159,template_handler |
| i would like to transfer money into my account.,65,0.7172268419548296,template_handler |
| will you tell me how i am supposed to use the disposable cards?,37,0.6708470322044571,template_handler |
| card payment still pending.,45,0.4954041706549792,rag_pipeline |
| what is the length of time for money to reach the account?,67,0.5214067505468631,rag_pipeline |
| my funding to my card didn t go through.,25,0.591057886394221,template_handler |
| how come i got to pay to get my money from the atm?,26,0.8139399805719663,template_handler |
| it seems i ve suddenly been charged for my recent atm cash withdrawal. what s up with that? i though withdrawals are free you never charged me so far!,19,0.865506532985881,template_handler |
| how do i activate auto top up when traveling?,4,0.8964628002492123,template_handler |
| have a payment that i haven t done.,16,0.7105452520412775,template_handler |
| transferred to account is not successful help please?,5,0.6243528867929352,template_handler |
| what happens with the duplicate charge in my account?,63,0.8995271710676916,template_handler |
| my salary is received in the form of gbp. do i need to do anything specific to configure this?,50,0.984031872516641,template_handler |
| there are a couple payments with my card shown in the app that i really make myself. what s going on with this maybe someone has access to my card?!,16,0.8891600726440462,template_handler |
| what fees to you have for top ups?,57,0.3046421133567629,rag_pipeline |
| i used a check check yesterday to balance my account and it isn t showing up?,6,0.6589299379758193,template_handler |
| why is there a direct debit i didn t make showing in the app?,28,0.7493162579939873,template_handler |
| i want to block my card or deactivate it or something it s been stolen and i don t want it misused. i want this handled right away.,52,0.465966081599559,rag_pipeline |
| can i send a cheque to do my top ups?,58,0.6712072256114432,template_handler |
| what s the foreign exchange rate i will receive?,32,0.6924426707968449,template_handler |
| how do i add my card to the app once i get it?,13,0.9001118871502306,template_handler |
| how long will it take for my transfer to arrive?,12,0.23011124567470354,llm_escalation |
| given a choice i d rather have mastercard.,73,0.9953994511257099,template_handler |
| why is my transfer pending?,48,0.4997498806825496,rag_pipeline |
| is there a way i can get a visa card?,73,0.8877238869437183,template_handler |
| my son has just turned 13 is he old enough for an account?,1,0.9896666987672577,template_handler |
| would you be able to offer me a discount since i need to exchange currencies frequently?,31,0.6709897093623883,template_handler |
| why do i need to verify my funds?,70,0.4623813502344733,rag_pipeline |
| where is the nearest bank machine?,3,0.8703159254242415,template_handler |
| how do i convert currencies with the app?,33,0.7907998217769768,template_handler |
| would i be able to top up as much as i can?,60,0.49350607618154285,rag_pipeline |
| the conversion rate on the atm that i used with foreign currency was wrong.,76,0.4906998108127055,rag_pipeline |
| how many days does a regular transaction take to complete? i see a pending payment that hasn t changed in the last several days.,45,0.8148706440164983,template_handler |
| who do i talk to for transactions debited twice?,63,0.9823877731474472,template_handler |
| do you charge for cash withdrawals? i want to get my hands on my own money and you appear to be charging me for the pleasure! why is this you d never get this with my high street bank!,19,0.80849200441257,template_handler |
| i am trying to make a transfer to a different account but they keep getting declined. i have double checked all the details and the information is correct.,27,0.8072250279625037,template_handler |
| what does it mean if my payment is pending?,45,0.8089263234709597,template_handler |
| i can t get my card out of the atm what should i do now?,18,0.9015686067627278,template_handler |
| what should i do about a direct debit that i did not set up?,28,0.9829843943373303,template_handler |
| i made an out of country transfer and it hasn t went through yet.,66,0.5258860740728025,rag_pipeline |
| i m trying to make a payment to my new landlord. even though the payment was sent a few days ago it isn t clearing on their side. can you verify that payment has been made?,53,0.5414055637055156,rag_pipeline |
| where did my deposit for my source of funds come from?,70,0.7958972124891183,template_handler |
| i think someone copied the numbers on my card and is using them.,22,0.8899663960586345,template_handler |
| can you freeze my card because someone used it while i was out of town. i did not make these purchases.,22,0.7668574412029256,template_handler |
| i have a payment i didn t do,16,0.8284391270932536,template_handler |
| how do i top up while traveling?,4,0.7130392634965999,template_handler |
| since i got married i need to change my name.,30,0.9770140035353552,template_handler |
| are there any restrictions to where i can use my card?,10,0.7618797910603446,template_handler |
| there is a direct debit charge on my account that is not mine.,28,0.7163230817717713,template_handler |
| where can my card be delivered?,10,0.38211983494314206,rag_pipeline |
| do you have a limit for someone s age?,1,0.9647314054307357,template_handler |
| when will i see the cash i deposited this morning as available?,6,0.9453899796485093,template_handler |
| if i want to send out more cards do you charge extra for that?,39,0.9525001557224239,template_handler |
| i am planning activating my card was it possible?,0,0.7589470110308691,template_handler |
| there has been a transfer pending in my account and i wanted to know how long it is going to take to go through.,48,0.5510560333108293,template_handler |
| my exchange rate is wrong when i get cash.,76,0.6008448479922665,template_handler |
| the exchange rate is incorrect for my cash withdrawal transaction.,76,0.479286881150171,rag_pipeline |
| when i went to withdraw cash today the atm gave me the wrong amount of cash. the app is showing a larger amount.,75,0.7156337423564759,template_handler |
| my card is about to expire. what do i need to do to keep using my card?,9,0.8725655245494003,template_handler |
| i was charged multiple times at the same location at the same time,63,0.9610525117825949,template_handler |
| what is the source of my available funds?,70,0.9772450604341638,template_handler |
| i need information about an extra 1 fee in my statement.,34,0.9390124537734946,template_handler |
| what steps do i need to do to delete my account?,55,0.9255807618513958,template_handler |
| why did i get declined when trying to get cash?,26,0.5009497146551257,rag_pipeline |
| the card payment is declined. please inform me why.,25,0.7092047156940016,template_handler |
| the past few times i ve been to the atm i was charged a withdrawal fee. have your policies changed regarding fees?,19,0.5942327043938268,template_handler |
| i lost my phone and would like to freeze my accounts.,42,0.8951769377720981,template_handler |
| why was i charged an extra fee from the atm?,19,0.2811306203508806,llm_escalation |
| i made a transfer and the receiver said they haven t actually received the right amount but it s a bit less. now i have to transfer more money to make up for the missing bit. can you please alert me about this what has been going on?,64,0.8395064447409424,template_handler |
| i have lost my credit card in the atm!,18,0.5081342890574972,rag_pipeline |
| how do i freeze my bank card as there has been a strange withdrawal?,22,0.569729959569139,template_handler |
| i sent you a cheque couple days ago nothing happened to my account yet! this is unacceptable where is my money??,6,0.7404097818825793,template_handler |
| is there a limit to how much i can top up?,60,0.9045415758765175,template_handler |
| how long do i have to wait for my bank transfer to appear in my account?,67,0.47259211421443853,rag_pipeline |
| i didn t make a payment that shows in my app.,16,0.531869613251929,rag_pipeline |
| i ve been waiting for something that i ve ordered for months now and it still hasn t arrived. i genuinely don t know what this company is doing but put plainly i ve had enough. please issue a refund immediately i would not like to waste anymore of my time on these people.,52,0.40587450701219413,rag_pipeline |
| do you charge extra for duplicate cards?,39,0.516715457375979,rag_pipeline |
| there are a few transaction that i don t recognize i think someone managed to get my card details and use it.,22,0.797955227646096,template_handler |
| will i be charged any fees if i want to add money with an international card?,57,0.8942762279997912,template_handler |
| what businesses accept this card?,10,0.8265935757720092,template_handler |
| the exchange rate given to me after a purchase was incorrect,17,0.757022615204182,template_handler |
| why are fees charged on cash withdrawals? i went to withdraw some money earlier today after shopping. there s a fee that wasn t there before.,19,0.8454039302936067,template_handler |
| what fees apply when using a card?,15,0.7803501510095305,template_handler |
| how can i get my card out of the stupid atm that ate it?,18,0.8639658761524515,template_handler |
| why will my transfer not go through?! keep getting an error message.,7,0.49738246195332875,rag_pipeline |
| why can t i activate my card?,0,0.7999936212333599,template_handler |
| can i create my own top up limit?,60,0.8772612030172972,template_handler |
| i would like to know what the restrictions are for the disposable cards.,29,0.8583703999387865,template_handler |
| give me a refund now!! i am still waiting.,52,0.5985097180574596,template_handler |
| how long should it take for my new card to arrive in them mail? what should i do if i never receive it?,11,0.60951671773772,template_handler |
| my new landlord says he hasn t received the rent payment that i transferred a couple days ago. i ve already checked the account numbers and they are correct. can you tell me what s going on with this transaction that the transfer isn t showing up on my landlord s end?,66,0.9147073724904352,template_handler |
| is there a tracking number for the card?,11,0.9851999599700948,template_handler |
| i want to use a cheque to pay.,58,0.8436174494805293,template_handler |
| can you tell me if my pop up went through?,47,0.5279679320011864,rag_pipeline |
| what is the reason that my card payment was cancelled?,53,0.5494452460799808,rag_pipeline |
| how do i go about verifying my identity?,68,0.38556672012855847,rag_pipeline |
| my money transaction hasn t arrived.,66,0.9708968921590294,template_handler |
| the app can t verify my information for identity proofing purposes.,69,0.6245222396477631,template_handler |
| is there a reason why my transaction is taking so long?,66,0.8992187574528686,template_handler |
| what are the disposable cards restrictions?,29,0.6571457623554279,template_handler |
| do i have to talk to someone to close an account or can i in the app,55,0.47795351812789527,rag_pipeline |
| payment i did not do,16,0.8252569948856324,template_handler |
| i m checking my statements and i saw a purchase from a couple weeks ago that i don t recall at all. not only that but i don t even know the business that charged it. i m not sure if i did it or not but can we check it and see if we can trace it back to make certain?,28,0.9384936478048461,template_handler |
| what do i need to do to request cash back? the atm actually just gave me the wrong amount. the app i actually chose the right amount.,75,0.9630173006261927,template_handler |
| why are top ups being verified?,71,0.5680453232730787,template_handler |
| help me verify the card used on a top up.,71,0.8932179036305686,template_handler |
| how do i receive a card?,43,0.43145669332760067,rag_pipeline |
| how can i top up with apple pay?,2,0.523160906689344,rag_pipeline |
| can i get information on the identity checks?,69,0.8906157724610925,template_handler |
| my card was stolen and used to make several purchases. please freeze my card so no one can use it.,22,0.5280080252402439,rag_pipeline |
| when do you charge fees on accounts? i just saw a charge on my statement.,34,0.4873840197476271,rag_pipeline |
| where is theft top option?,4,0.7183882836453304,template_handler |
| my bank is in europe how long will the transfer take?,67,0.6652213770304587,template_handler |
| i was given less cash then i wanted.,75,0.7412921807163227,template_handler |
| i need my card right away.,12,0.8593275653776349,template_handler |
| i was transferring some money to a friend which i thought would be free but i see there is a charge. what s up with that?,64,0.4249838736540023,rag_pipeline |
| do i have to go to the bank to change my pin?,21,0.8414234597127992,template_handler |
| where do i go to cancel a transaction?,8,0.9282531909040818,template_handler |
| i have no idea why there is a dollar that has been charged to my account.,34,0.7275910252073055,template_handler |
| i have a payment listed in error.,16,0.5290878307805075,rag_pipeline |
| does the fee for exchange change?,31,0.6896434421466879,template_handler |
| can i cancel a charge?,8,0.6755016914338614,template_handler |
| how do i set up auto top up?,4,0.7621436283772202,template_handler |
| my google pay top up isn t working.,2,0.8766518921219798,template_handler |
| do i need to add my salary?,50,0.9763708238428022,template_handler |
| there is an urgent transfer i need to make from china. how long will it take to get it processed?,67,0.8850685372286718,template_handler |
| how long does it take for a transfer to arrive,66,0.28795220285469986,llm_escalation |
| how do i order a replacement for stolen card?,41,0.5240636824261509,rag_pipeline |
| i purchased something and already received it why hasn t the money taken out?,66,0.5575155950041015,template_handler |
| what was the 1 fee i got,15,0.36072579030891566,rag_pipeline |
| if i find a card i lost do i need to dispose of it? or can i re active the card and continue to use it?,13,0.5632264147939563,template_handler |
| can you let me know where my refund money is? i requested a refund a few days back but it s not showing up yet. do you guys have the money yet? maybe it s just not in my account. let me know when it will become available please.,51,0.9065890832182991,template_handler |
| when i received my money it was not in the correct amount. the exchange rate was not what it should have been.,76,0.4983203166010519,rag_pipeline |
| why are you asking so many questions about me?,74,0.45327825006288097,rag_pipeline |
| i transferred money but the recipient says it has not arrived. why would this be?,66,0.9201302812397021,template_handler |
| when will it get delivered?,12,0.7935216561917815,template_handler |
| please tell me the types of currency i can hold.,36,0.8942494627891314,template_handler |
| this card payment isn t is recognition.,25,0.38573967525057107,rag_pipeline |
| how much to get my card in 2 days?,11,0.5972093811683202,template_handler |
| what locations are you in?,24,0.9195220307416481,template_handler |
| can i use my card wherever i want?,10,0.33139784899706254,rag_pipeline |
| i m seeing a direct debit payment that is not me.,28,0.8999676046940052,template_handler |
| can you tell me where to find the top up verification code?,71,0.9264080045974786,template_handler |
| i have a duplicate payment showing,63,0.8990844030569988,template_handler |
| what reasons would a topup fail?,61,0.1966931414115053,llm_escalation |
| please tell my why i was charged a fee for using my card?,15,0.6236369358115718,template_handler |
| good morning. i tried to make a purchase with my credit card last night and again this morning. both times it was declined. can you investigate?,27,0.6914075539981731,template_handler |
| i need a disposable virtual card.,37,0.4364008801073221,rag_pipeline |
| my daughter would like a card as well how can we make this happen?,39,0.664662558572185,template_handler |
| i found my card in my jacket this morning so can i reactivate it?,13,0.9855043385920547,template_handler |
| i want to deposit funds what payments are accepted?,54,0.816856229182588,template_handler |
| how do i go about topping up with google pay?,2,0.9403165066962632,template_handler |
| when will a cash withdrawal show up?,46,0.5083402148563209,rag_pipeline |
| why is a transfer i have still pending?,48,0.6766897158979769,template_handler |
| my top up is not working in apple pay.,2,0.5807589256856879,template_handler |
| is there a way i can have a mastercard?,73,0.70269481759841,template_handler |
| do you accept from usa credit card?,54,0.9321629797308555,template_handler |
| help me order a new card that s going to be expired soon.,9,0.8895716424889573,template_handler |
| i m having problems with id verification,68,0.9004644697276776,template_handler |
| what is the base amount for cross currency exchanges?,31,0.9260155614255208,template_handler |
| i am not able to verify my id. why?,68,0.726471182670866,template_handler |
| can i write a cheque to top up?,58,0.4391281168134351,rag_pipeline |
| why did i get a different card then requested?,75,0.3313163874038279,rag_pipeline |
| hello i noticed the money for an item i purchased online and have already received has been returned to my checking account. was there an issue with the merchant accepting my payment? or possibly with the bank sending it?,53,0.9267992030560664,template_handler |
| the atm shows a withdraw of the amount of money i requested but i didn t revieve that amount in cash.,75,0.6315554424288364,template_handler |
| i was just going over my transactions for the past couple of months and noticed a large type charge that i know i did not make. even though it s been a while can i please still dispute this?,28,0.9593983674307692,template_handler |
| can i change my currency from usd to eur?,33,0.6649570825355001,template_handler |
| the rate applied to my foreign purchase was incorrect,17,0.8519435150362259,template_handler |
| i d like to know what you guys look at to decide an exchange rate,32,0.8515559888484076,template_handler |
| i don t like that i have to fill out so much information about my identity.,74,0.7973861782048853,template_handler |
| can i use this all over the world?,24,0.5196123848680757,rag_pipeline |
| who can request disposable cards?,29,0.5436775704680512,rag_pipeline |
| editing my personal details,30,0.9739779067346813,template_handler |
| i do not recognize a direct debit payment that i see on my app,28,0.5398450250588327,rag_pipeline |
| help me cancel my transaction,8,0.8749380926665337,template_handler |
| help me with my contactless which isn t working.,23,0.90874843988586,template_handler |
| what is a pending payment?,45,0.8657113031562149,template_handler |
| can i get a disposable card? how many can i have? how often can i use them?,29,0.7614461456011642,template_handler |
| i can t get into the app with the passcode.,44,0.9296007128960321,template_handler |
| how long should a transfer normally take to process completely? i have a friend that needs it right away but it s already been 2 hours and she hasn t received it.,66,0.9507111671603639,template_handler |
| i had a wrong fee charged at this atm.,19,0.4085013854575877,rag_pipeline |
| virtual card won t work for me,72,0.6909869925470682,template_handler |
| there seems to be an additional charge of 1 on my statement what is the reason for this?,34,0.9204256799826561,template_handler |
| there is a direct debit that s not mine.,28,0.9396845721434007,template_handler |
| my phone is not with me at the moment so i will not be able to access the app.,42,0.9110414003317829,template_handler |
| what type of atms accept this card?,3,0.9474373586209124,template_handler |
| what atms is the card okay to use at?,3,0.9308500205019886,template_handler |
| do charge fees for transfers?,56,0.6562203323919774,template_handler |
| my card is missing. please help.,41,0.9121330701053815,template_handler |
| what documentation do you accept for the identity check?,69,0.6732197827631275,template_handler |
| why is the exchange rate so exorbitant? this should have been a much higher amount of cash for that to apply.,76,0.900090847099154,template_handler |
| i would love one of the virtual cards!,40,0.689579401836513,template_handler |
| i can t seem to figure out why my transfers are getting declined.,27,0.9595731954944697,template_handler |
| i need a new passcode.,44,0.9381731295165135,template_handler |
| is my pin the same as my passcode,44,0.5390406448971222,rag_pipeline |
| i think my top up may have been reverted what do i do?,61,0.8434074397284324,template_handler |
| hello. how do i go about getting a refund of an item i bought ? i want to cancel the payment since i have not received the item yet.,52,0.937094912009982,template_handler |
| i don t have a pin at this point.,38,0.8016004794964863,template_handler |
| i desperately need to transfer something from china please give me the wait time.,67,0.9406848715085315,template_handler |
| my balance was not updated after transferring money.,5,0.6189331472844392,template_handler |
| i need you to delete my account now.,55,0.9838119065221506,template_handler |
| last saturday i made a payment and the exchange rate was wrong. i was charged too much.,17,0.6611780561180044,template_handler |
| why can t i top up with a cheque?,58,0.6403929747460059,template_handler |
| where can i find instructions to change my pin?,21,0.4889540982160037,rag_pipeline |
| i think my phone is either lost or stolen.,42,0.8760176783738024,template_handler |
| is there a limit on disposable cards?,29,0.8816959857468673,template_handler |
| i would like to verify the source of my money,70,0.9455070307165508,template_handler |
| the app said i withdrew cash at an atm and i didn t,75,0.3344682523422557,rag_pipeline |
| how do i report my card lost or stolen?,41,0.7954545616653123,template_handler |
| can you tell me what countries you operate in?,24,0.9444246380122293,template_handler |
| the transaction for the cash i pulled out of the atm earlier is pending in the app but how if i already have the cash?,46,0.8172744923130368,template_handler |
| why hasn t my transfer from europe gone through?,67,0.42052191747401996,rag_pipeline |
| i need to verify my identity. how do i do that?,69,0.41384075964809464,rag_pipeline |
| i wish to use my american express to put funds into my account.,54,0.9620354083476678,template_handler |
| i don t know where this transaction came from?,70,0.5341889269710127,rag_pipeline |
| yesterday my phone was stolen from me what do i need to do about it?,42,0.9270181471367159,template_handler |
| why does a cash withdrawal show as pending?,46,0.5194329120644069,rag_pipeline |
| i used the wrong ping too many times and now the account is blocked. how do i unblock?,49,0.9684452469500995,template_handler |
| can you tell me how to get aud not gbp?,33,0.9023769319964119,template_handler |
| you did not apply the correct exchange rate for an item that i bought.,17,0.7285992422286424,template_handler |
| my daughter needs to open account.,1,0.8602221828172398,template_handler |
| why wont the other bank take my money?? is it not good enough?? there s sufficient funds but i keep getting denied a standard transfer. ive tried 5 times!,35,0.5244871819278059,rag_pipeline |
| my account isn t showing a transfer i made.,5,0.8257488098121719,template_handler |
| is there a limit for top ups?,60,0.6913851022229963,template_handler |
| why have i not yet received my virtual card?,40,0.6707461965140767,template_handler |
| i was charged for getting cash.,19,0.7093876969450778,template_handler |
| i need to exchange some foreign currency. what s the charge for doing that?,31,0.7299540370183314,template_handler |
| when will the transaction go through?,66,0.44785002408407976,rag_pipeline |
| i took out a foreign currency and the exchange rate is wrong.,76,0.41943772338781393,rag_pipeline |
| my passcode doesn t work,44,0.9564900939846059,template_handler |
| how do i link to my credit card with you?,13,0.8908620570048225,template_handler |
| there is a suspicious direct debit payment.,28,0.9455712781268372,template_handler |
| my husband and i went out for our weekly dinner and a movie and it was my turn to pick up the check. now i see that my card was charged twice. who should i contact about negating the second charge and getting my card credited?,63,0.949197452202669,template_handler |
| i am upset with your service. please delete my account.,55,0.9416279164390241,template_handler |
| how many disposable virtual cards can i have?,29,0.43557767638339734,rag_pipeline |
| what should i do if i think my card was stolen?,41,0.5108047935407375,rag_pipeline |
| i need to transfer to my account and cant.,7,0.633779206907528,template_handler |
| i would like to get an item refunded,52,0.9175288846073691,template_handler |
| tell me why i need top up to be verified?,71,0.6413082523233655,template_handler |
| i want to apply for a visa card.,73,0.9868333635312404,template_handler |
| my card is about to expire. how much does it cost to order a new one and how fast will i get it?,9,0.9027238036321812,template_handler |
| am i supposed to verify my identity?,69,0.34754508932205175,rag_pipeline |
| i am having difficulties to verify my identity.,68,0.38102457456976796,rag_pipeline |
| when will the money show in my account?,67,0.7024943699171892,template_handler |
| why does my statement have an extra fee?,34,0.7510078677365951,template_handler |
| i think my top up was cancelled.,61,0.5606522795392107,template_handler |
| the top up failed,59,0.4241739955113258,rag_pipeline |
| i lost track of my card,11,0.5022874571394452,rag_pipeline |
| my phone was stolen what can i do?,42,0.8191124086441968,template_handler |
| i made a cash withdraw and it shows up as pending why is that?,46,0.5722840437904854,template_handler |
| is there an age limit?,1,0.9720190505236973,template_handler |
| how long until my transfer goes through?,48,0.3737687738357258,rag_pipeline |
| why did the app refuse to make an approved payment,53,0.5358937937316178,rag_pipeline |
| is there a limit to auto top?,4,0.7779301851278168,template_handler |
| how can i change the pin? do i have to go to a real bank?,21,0.600420063163102,template_handler |
| what major card payments are accepted?,54,0.5391447119157321,rag_pipeline |
| are there any charges for european bank card for top up?,57,0.9246776703334304,template_handler |
| is it possible to do auto top up?,4,0.8288983288454181,template_handler |
| may i get an account for my daughter?,1,0.8761187571871769,template_handler |
| how do i replace a card that s going to expire?,9,0.9815633387702469,template_handler |
| can i be topped up once i hit a certain balance?,61,0.4567901558895701,rag_pipeline |
| can you change my currency to eur?,36,0.6936913160437301,template_handler |
| i think a payment i made with a card was cancelled.,53,0.8717358510293552,template_handler |
| after depositing a cheque my balance did not change.,6,0.8467669129357059,template_handler |
| how do i dispute a direct debit transaction?,28,0.9846791083072283,template_handler |
| why is the fee for taking money out so high? i feel i was overcharged and i would have never used this atm if i would have known ahead of time.,76,0.35064372586163034,rag_pipeline |
| why did i get blocked?,49,0.4383865290823848,rag_pipeline |
| can i receive a new card while i am in china?,9,0.9534259094840447,template_handler |
| can i use my virtual card to complete transactions for memberships?,72,0.6673592272962631,template_handler |
| what are the disposable cards used for?,29,0.5958211939021272,template_handler |
| i tried entering my pin several times incorrectly. why isn t my pin working?,49,0.527133325931873,rag_pipeline |
| why was i charged extra on my app?,34,0.4605940128902318,rag_pipeline |
| the exchange rate you are using is bad.this can t be the official interbank exchange rate.,17,0.8588827286536068,template_handler |
| is it possible to have a second card?,39,0.975935790736519,template_handler |
| can you tell me what to do to reset my passcode?,44,0.9753869450524122,template_handler |
| how can i information on my limit for top ups?,60,0.9634304699467148,template_handler |
| with my credit card i would like to transfer money.,62,0.8892159411057414,template_handler |
| how do i go about unlocking a pin?,38,0.531941281717273,rag_pipeline |
| how can i obtain a disposable virtual card?,37,0.3397804664990674,rag_pipeline |
| rates were applied wrong while using foreign currency at an atm.,76,0.8906407475634293,template_handler |
| i took out money and didn t get all of it.,75,0.5521791029613807,template_handler |
| i looked on the app and it says i withdrew cash. i didn t!,20,0.7674713377808543,template_handler |
| been trying to transfer money this morning but keep getting rejected. i don t understand why this is happening.,35,0.5389630925514916,rag_pipeline |
| i want a new pin please.,21,0.7412351263729854,template_handler |
| please help. there is a payment in the app that isn t mine.,16,0.6561767729306628,template_handler |
| i got cash and was charged a fee that shouldn t be there!,19,0.4766550679248085,rag_pipeline |
| i was given the wrong amount of cash,75,0.8075261794613716,template_handler |
| i did a payment with my card but seem that didn t work it s still listed as pending since a while ago. when does this actually go through?,45,0.8777269112739491,template_handler |
| what is your check cashing policy?,32,0.1907912171789192,llm_escalation |
| how much does top up fees cost?,57,0.4632298473852557,rag_pipeline |
| what is the source of my funds.,70,0.9737853665171787,template_handler |
| how do i change my address?,30,0.8928610123272511,template_handler |
| can i use a visa or mastercard?,73,0.8675647142787998,template_handler |
| i need to activate my card.,0,0.8497304513462596,template_handler |
| can my account be topped up by my friends?,62,0.96954848993086,template_handler |
| this direct debit payment may not be right.,28,0.9767672949471989,template_handler |
| why did you charge me more for my purchase? it was a foreign currency and you didn t offer market rate,31,0.3703490266934406,rag_pipeline |
| how do i update the pin on my account?,38,0.6590057737461568,template_handler |
| i think that my card has been stolen!,41,0.5417720191730225,rag_pipeline |
| i got my new card. how do i activate it?,0,0.4788465080552542,rag_pipeline |
| when will the balance on my account change form a transfer,5,0.6315706728750405,template_handler |
| what is the reason for my card payment to be reverted?,53,0.6157568974504981,template_handler |
| will i be charged for topping up by transfer?,56,0.6336117609064319,template_handler |
| i didn t enjoy my tutor session and want a refund back. how do i go about doing this?,52,0.9844072459314122,template_handler |
| is there any way to cancel my transfer,8,0.9014927391344747,template_handler |
| what do i do if i do not recognise a cash withdrawal?,20,0.81392932396386,template_handler |
| is there a problem with the top up system? my transaction hasn t gone through properly,47,0.5190487389112368,rag_pipeline |
| i wasn t able to do a transfer to an account,7,0.8473439995013353,template_handler |
| will you handle eur?,36,0.975985414658636,template_handler |
| why hasn t my top up gone through?,47,0.6164076987272621,template_handler |
| how can i transfer money from american express card,54,0.7403876552011459,template_handler |
| i am highly unsatisfied with this company and want to delete my account!,55,0.9839962554669356,template_handler |
| why doesn t the person i sent money to see that transfer yet?,66,0.8227181943956333,template_handler |
| where do i go for a refund?,51,0.5685651235427951,template_handler |
| why did my transfer not work it says it was declined?,27,0.5338118413416234,rag_pipeline |
| the app is showing a direct debit payment that i never made,28,0.7886932684364698,template_handler |
| my card no longer works.,11,0.5187034888200958,rag_pipeline |
| what are the fees for top ups?,57,0.48837406287940704,rag_pipeline |
| what is the reason for my beneficiary to be disallowed?,7,0.6908776818798846,template_handler |
| i have a transaction showing multiple times.,63,0.9595199699449903,template_handler |
| what do i need to do for the card activation?,0,0.8909092143604255,template_handler |
| the atm did not allow me to withdraw,26,0.4956988749026647,rag_pipeline |
| can i re link a lost card with the app?,13,0.8928262701891584,template_handler |
| what should i do if i exceed my pin tries?,49,0.7619118193995513,template_handler |
| i want to activate my card how do i do it?,0,0.7648268476917369,template_handler |
| i cannot remember my passcode is there a way to retrieve it?,44,0.9892743724560634,template_handler |
| why did the app deny my top up?,59,0.7129663263881153,template_handler |
| i want to delete my account. i m unhappy with the service you re providing.,55,0.9782575475944476,template_handler |
| there is a payment made with my card that i don t recognize at all.,16,0.7225079321409522,template_handler |
| why is my transfer stuck on pending?,48,0.6485710495941194,template_handler |
| your system is broken. my transfers keep failing 5 times now.,35,0.6919534430166848,template_handler |
| how long will my transfer be pending for?,48,0.5192470087226532,rag_pipeline |
| i don t know where a direct debit payment came from,28,0.8101127686587909,template_handler |
| where are my funds coming from? i need to know.,70,0.9803823251947859,template_handler |
| i would like help to revert a transaction i did this morning,8,0.9826137797027209,template_handler |
| i tried to make a transfer but it failed,35,0.8438722170838479,template_handler |
| for some reason i forgot the passcode i have.,44,0.9811671971984802,template_handler |
| how can i fix this? there is a double charge on my account.,63,0.7185567356756457,template_handler |
| i have a new card and i can t add money to it. i tried about 30 minutes ago and it is still pending. what do i do?,45,0.18726199466974972,llm_escalation |
|
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