Can LLMs and humans be friends? Uncovering factors affecting human-AI intimacy formation

Large language models (LLMs) are increasingly being used in conversational roles, yet little is known about how intimacy emerges in human-LLM interactions. Although previous work emphasized the importance of self-disclosure in human-chatbot interaction, it is questionable whether gradual and reciprocal self-disclosure is also helpful in human-LLM interaction. Thus, this study examined three possible aspects contributing to intimacy formation: gradual self-disclosure, reciprocity, and naturalness. Study 1 explored the impact of mutual, gradual self-disclosure with 29 users and a vanilla LLM. Study 2 adopted self-criticism methods for more natural responses and conducted a similar experiment with 53 users. Results indicate that gradual self-disclosure significantly enhances perceived social intimacy, regardless of persona reciprocity. Moreover, participants perceived utterances generated with self-criticism as more natural compared to those of vanilla LLMs; self-criticism fostered higher intimacy in early stages. Also, we observed that excessive empathetic expressions occasionally disrupted immersion, pointing to the importance of response calibration during intimacy formation.