RouterWorld: Scaling Conversational AI with Latency-Aware LLM Routing

Conversational AI systems built on Large Language Models (LLMs) require routing mechanisms that balance answer quality and response latency at scale. However, existing LLM routing benchmarks assume full observability of all candidate model outcomes, under-emphasize latency as a first-class metric, and fragment evaluation across heterogeneous protocols misaligned with real-world settings. We introduce RouterWorld, a comprehensive benchmark for LLM routing in conversational GenAI. RouterWorld unifies 371k single-turn responses and 76k multi-turn agentic trajectories, adopts natural user interactions with a standardized LLM-as-a-judge protocol, and decouples efficiency from transient pricing via hardware-grounded latency annotations. Crucially, RouterWorld formalizes routing under partial observability through two setups: Cold-Start, which restricts learning to sparse, static logs, and Voyager, which models continuous data streams where routing decisions shape future training distributions. Evaluating 13 routing baselines, we find that most routers over-emphasize accuracy while ignoring latency under partial observability. Code and benchmark data are publicly available.