File size: 10,732 Bytes
f412230 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 | [
{
"state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
"records": [
{
"id": "00dd76c4695dc78cf13e:department",
"scenario_id": "00dd76c4695dc78cf13e",
"template_family": "varied-test-order-013452",
"split": "test",
"task": "department",
"state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
"question": "Which team owns the primary reported issue? Ignore the refund request when routing.",
"kind": "choice",
"options": [
"billing",
"account",
"technical"
],
"descriptions": [
"Billing: invoices, charges and payment discrepancies.",
"Account: registration details and profile changes.",
"Technical: software errors and broken application features."
],
"target": [
0.0,
0.0,
1.0
],
"label": 2,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
1.3471802049025428e-05,
1.1685024219332263e-06,
0.9999853372573853
]
},
{
"id": "00dd76c4695dc78cf13e:refund",
"scenario_id": "00dd76c4695dc78cf13e",
"template_family": "varied-test-order-013452",
"split": "test",
"task": "refund",
"state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
"question": "Does the customer explicitly request a refund?",
"kind": "noul",
"options": [
"false",
"true"
],
"descriptions": [
"No. Does the customer explicitly request a refund?",
"Yes. Does the customer explicitly request a refund?"
],
"target": [
0.0,
1.0
],
"label": 1,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
9.346231672680005e-05,
0.9999065399169922
]
},
{
"id": "00dd76c4695dc78cf13e:severity",
"scenario_id": "00dd76c4695dc78cf13e",
"template_family": "varied-test-order-013452",
"split": "test",
"task": "severity",
"state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
"question": "How severe is the impact on work, using the supplied rubric?",
"kind": "score",
"options": [
"0",
"1",
"2"
],
"descriptions": [
"Cosmetic or administrative issue; normal work can continue.",
"Work is disrupted, but a usable workaround exists.",
"Work is blocked and there is no usable workaround."
],
"target": [
0.0,
0.0,
1.0
],
"label": 2,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
3.70966263290029e-05,
7.896956958575174e-06,
0.9999550580978394
]
},
{
"id": "00dd76c4695dc78cf13e:escalation",
"scenario_id": "00dd76c4695dc78cf13e",
"template_family": "varied-test-order-013452",
"split": "test",
"task": "escalation",
"state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
"question": "Will this customer escalate the ticket during the next shift?",
"kind": "noul",
"options": [
"false",
"true"
],
"descriptions": [
"No. Will this customer escalate the ticket during the next shift?",
"Yes. Will this customer escalate the ticket during the next shift?"
],
"target": [
0.35,
0.65
],
"label": 1,
"label_source": "simulator_probability",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
0.24943295121192932,
0.7505670189857483
]
}
]
},
{
"state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
"records": [
{
"id": "00f32d8e1c84e1e96c00:department",
"scenario_id": "00f32d8e1c84e1e96c00",
"template_family": "varied-test-order-250341",
"split": "test",
"task": "department",
"state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
"question": "Which team owns the primary reported issue? Ignore the refund request when routing.",
"kind": "choice",
"options": [
"account",
"billing",
"technical"
],
"descriptions": [
"Account: registration details and profile changes.",
"Billing: invoices, charges and payment discrepancies.",
"Technical: software errors and broken application features."
],
"target": [
1.0,
0.0,
0.0
],
"label": 0,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
0.9979448914527893,
0.00040036169230006635,
0.001654758700169623
]
},
{
"id": "00f32d8e1c84e1e96c00:refund",
"scenario_id": "00f32d8e1c84e1e96c00",
"template_family": "varied-test-order-250341",
"split": "test",
"task": "refund",
"state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
"question": "Does the customer explicitly request a refund?",
"kind": "noul",
"options": [
"false",
"true"
],
"descriptions": [
"No. Does the customer explicitly request a refund?",
"Yes. Does the customer explicitly request a refund?"
],
"target": [
0.0,
1.0
],
"label": 1,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
7.418836321448907e-05,
0.9999258518218994
]
},
{
"id": "00f32d8e1c84e1e96c00:severity",
"scenario_id": "00f32d8e1c84e1e96c00",
"template_family": "varied-test-order-250341",
"split": "test",
"task": "severity",
"state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
"question": "How severe is the impact on work, using the supplied rubric?",
"kind": "score",
"options": [
"0",
"1",
"2"
],
"descriptions": [
"Cosmetic or administrative issue; normal work can continue.",
"Work is disrupted, but a usable workaround exists.",
"Work is blocked and there is no usable workaround."
],
"target": [
0.0,
0.0,
1.0
],
"label": 2,
"label_source": "exact_rule",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
1.7715563444653526e-05,
2.0610001229215413e-05,
0.9999616146087646
]
},
{
"id": "00f32d8e1c84e1e96c00:escalation",
"scenario_id": "00f32d8e1c84e1e96c00",
"template_family": "varied-test-order-250341",
"split": "test",
"task": "escalation",
"state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
"question": "Will this customer escalate the ticket during the next shift?",
"kind": "noul",
"options": [
"false",
"true"
],
"descriptions": [
"No. Will this customer escalate the ticket during the next shift?",
"Yes. Will this customer escalate the ticket during the next shift?"
],
"target": [
0.9,
0.1
],
"label": 0,
"label_source": "simulator_probability",
"provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
"reference_probabilities": [
0.9202162027359009,
0.07978379726409912
]
}
]
}
] |