[
  {
    "state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
    "records": [
      {
        "id": "00dd76c4695dc78cf13e:department",
        "scenario_id": "00dd76c4695dc78cf13e",
        "template_family": "varied-test-order-013452",
        "split": "test",
        "task": "department",
        "state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
        "question": "Which team owns the primary reported issue? Ignore the refund request when routing.",
        "kind": "choice",
        "options": [
          "billing",
          "account",
          "technical"
        ],
        "descriptions": [
          "Billing: invoices, charges and payment discrepancies.",
          "Account: registration details and profile changes.",
          "Technical: software errors and broken application features."
        ],
        "target": [
          0.0,
          0.0,
          1.0
        ],
        "label": 2,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          1.4096228369453456e-05,
          1.1316956260998268e-06,
          0.9999847412109375
        ]
      },
      {
        "id": "00dd76c4695dc78cf13e:refund",
        "scenario_id": "00dd76c4695dc78cf13e",
        "template_family": "varied-test-order-013452",
        "split": "test",
        "task": "refund",
        "state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
        "question": "Does the customer explicitly request a refund?",
        "kind": "noul",
        "options": [
          "false",
          "true"
        ],
        "descriptions": [
          "No. Does the customer explicitly request a refund?",
          "Yes. Does the customer explicitly request a refund?"
        ],
        "target": [
          0.0,
          1.0
        ],
        "label": 1,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          8.084789442364126e-05,
          0.9999191761016846
        ]
      },
      {
        "id": "00dd76c4695dc78cf13e:severity",
        "scenario_id": "00dd76c4695dc78cf13e",
        "template_family": "varied-test-order-013452",
        "split": "test",
        "task": "severity",
        "state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
        "question": "How severe is the impact on work, using the supplied rubric?",
        "kind": "score",
        "options": [
          "0",
          "1",
          "2"
        ],
        "descriptions": [
          "Cosmetic or administrative issue; normal work can continue.",
          "Work is disrupted, but a usable workaround exists.",
          "Work is blocked and there is no usable workaround."
        ],
        "target": [
          0.0,
          0.0,
          1.0
        ],
        "label": 2,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          1.4350915989780333e-05,
          4.379370693641249e-06,
          0.9999812841415405
        ]
      },
      {
        "id": "00dd76c4695dc78cf13e:escalation",
        "scenario_id": "00dd76c4695dc78cf13e",
        "template_family": "varied-test-order-013452",
        "split": "test",
        "task": "escalation",
        "state": "Exporting from the application gives incorrect output. I explicitly request a refund. The customer is angry. The promised update was delivered. This affects 3605 users and was reported 19 hours ago. Work is blocked and no usable workaround exists.",
        "question": "Will this customer escalate the ticket during the next shift?",
        "kind": "noul",
        "options": [
          "false",
          "true"
        ],
        "descriptions": [
          "No. Will this customer escalate the ticket during the next shift?",
          "Yes. Will this customer escalate the ticket during the next shift?"
        ],
        "target": [
          0.35,
          0.65
        ],
        "label": 1,
        "label_source": "simulator_probability",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          0.23735271394252777,
          0.7626473307609558
        ]
      }
    ]
  },
  {
    "state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
    "records": [
      {
        "id": "00f32d8e1c84e1e96c00:department",
        "scenario_id": "00f32d8e1c84e1e96c00",
        "template_family": "varied-test-order-250341",
        "split": "test",
        "task": "department",
        "state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
        "question": "Which team owns the primary reported issue? Ignore the refund request when routing.",
        "kind": "choice",
        "options": [
          "account",
          "billing",
          "technical"
        ],
        "descriptions": [
          "Account: registration details and profile changes.",
          "Billing: invoices, charges and payment discrepancies.",
          "Technical: software errors and broken application features."
        ],
        "target": [
          1.0,
          0.0,
          0.0
        ],
        "label": 0,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          0.9999377727508545,
          9.977605259336997e-06,
          5.2199549827491865e-05
        ]
      },
      {
        "id": "00f32d8e1c84e1e96c00:refund",
        "scenario_id": "00f32d8e1c84e1e96c00",
        "template_family": "varied-test-order-250341",
        "split": "test",
        "task": "refund",
        "state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
        "question": "Does the customer explicitly request a refund?",
        "kind": "noul",
        "options": [
          "false",
          "true"
        ],
        "descriptions": [
          "No. Does the customer explicitly request a refund?",
          "Yes. Does the customer explicitly request a refund?"
        ],
        "target": [
          0.0,
          1.0
        ],
        "label": 1,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          7.565278065158054e-05,
          0.9999243021011353
        ]
      },
      {
        "id": "00f32d8e1c84e1e96c00:severity",
        "scenario_id": "00f32d8e1c84e1e96c00",
        "template_family": "varied-test-order-250341",
        "split": "test",
        "task": "severity",
        "state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
        "question": "How severe is the impact on work, using the supplied rubric?",
        "kind": "score",
        "options": [
          "0",
          "1",
          "2"
        ],
        "descriptions": [
          "Cosmetic or administrative issue; normal work can continue.",
          "Work is disrupted, but a usable workaround exists.",
          "Work is blocked and there is no usable workaround."
        ],
        "target": [
          0.0,
          0.0,
          1.0
        ],
        "label": 2,
        "label_source": "exact_rule",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          5.021607648814097e-06,
          2.4619681425974704e-05,
          0.9999703168869019
        ]
      },
      {
        "id": "00f32d8e1c84e1e96c00:escalation",
        "scenario_id": "00f32d8e1c84e1e96c00",
        "template_family": "varied-test-order-250341",
        "split": "test",
        "task": "escalation",
        "state": "Work is blocked and no usable workaround exists. This affects 3251 users and was reported 5 hours ago. The details shown on my profile are no longer current. The customer is calm. The promised update was delivered. I explicitly request a refund.",
        "question": "Will this customer escalate the ticket during the next shift?",
        "kind": "noul",
        "options": [
          "false",
          "true"
        ],
        "descriptions": [
          "No. Will this customer escalate the ticket during the next shift?",
          "Yes. Will this customer escalate the ticket during the next shift?"
        ],
        "target": [
          0.9,
          0.1
        ],
        "label": 0,
        "label_source": "simulator_probability",
        "provenance": "rule-generated with AI-authored paraphrases; not independently reviewed",
        "reference_probabilities": [
          0.8746652007102966,
          0.1253347545862198
        ]
      }
    ]
  }
]