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f2c6053 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 | # AegisLM Operational Command Structure
---
## Overview
This document defines the operational command structure, roles, responsibilities, and escalation pathways for AegisLM operations.
---
## Command Roles
### 1. Technical Operations Lead
**Responsibilities**:
- Overall technical operations management
- Infrastructure stability
- Incident response coordination
- Performance optimization
**Escalation Path**:
```
โ (1 hour)
Governance Policy Lead
โ (4 hours)
Advisory Board
```
**Authority**:
- Deploy hotfixes (non-breaking)
- Scale infrastructure
- Initiate incident response
---
### 2. Governance Policy Lead
**Responsibilities**:
- Policy compliance oversight
- Threshold management
- Certification quality assurance
- Governance communication
**Escalation Path**:
```
โ (4 hours)
Advisory Board Chair
โ (24 hours)
Full Advisory Board
```
**Authority**:
- Approve policy changes
- Initiate threshold reviews
- Suspend certifications (emergency)
---
### 3. Compliance Lead
**Responsibilities**:
- Regulatory compliance
- Audit coordination
- Evidence collection
- Risk assessment
**Escalation Path**:
```
โ (24 hours)
Governance Policy Lead
โ (48 hours)
Advisory Board
```
**Authority**:
- Approve compliance documentation
- Initiate compliance audits
- Flag certification issues
---
### 4. Federation Liaison
**Responsibilities**:
- Partner coordination
- Cross-border operations
- Alliance communication
- Regional deployment
**Escalation Path**:
```
โ (4 hours)
Technical Operations Lead
โ (24 hours)
Governance Policy Lead
```
**Authority**:
- Approve partner integrations
- Coordinate regional launches
- Manage alliance communications
---
### 5. Advisory Board Coordinator
**Responsibilities**:
- Governance meeting coordination
- Board communication
- Policy voting logistics
- Accountability reporting
**Escalation Path**:
```
Direct to Advisory Board Chair
```
**Authority**:
- Convene emergency sessions
- Distribute governance materials
- Maintain governance records
---
## Escalation Matrix
```
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ ESCALATION TIMELINE โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโค
โ โ
โ Level 1: Operational Team โ
โ Response: Immediate โ
โ Scope: Day-to-day issues โ
โ โ
โ โ (15 minutes - no resolution) โ
โ โ
โ Level 2: Team Lead โ
โ Response: Within 1 hour โ
โ Scope: Technical issues, resource allocation โ
โ โ
โ โ (1 hour - no resolution) โ
โ โ
โ Level 3: Department Head โ
โ Response: Within 4 hours โ
โ Scope: Cross-team issues, major incidents โ
โ โ
โ โ (4 hours - no resolution) โ
โ โ
โ Level 4: Governance Lead โ
โ Response: Within 24 hours โ
โ Scope: Policy implications, compliance issues โ
โ โ
โ โ (24 hours - no resolution) โ
โ โ
โ Level 5: Advisory Board โ
โ Response: Within 48 hours (emergency: immediate) โ
โ Scope: Governance emergencies, major decisions โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
```
---
## Incident Severity Levels
| Severity | Definition | Response Time | Resolution Target |
|----------|------------|---------------|-------------------|
| **SEV1 - Critical** | Service unavailable, data loss | 15 min | 1 hour |
| **SEV2 - High** | Major feature broken, significant impact | 1 hour | 4 hours |
| **SEV3 - Medium** | Feature degraded, workaround available | 4 hours | 24 hours |
| **SEV4 - Low** | Minor issue, cosmetic | 24 hours | 1 week |
---
## Communication Channels
| Channel | Purpose | Audience |
|---------|---------|----------|
| `#ops-alerts` | Real-time alerts | On-call team |
| `#ops-incidents` | Active incidents | Incident responders |
| `#ops-governance` | Governance่ฎจ่ฎบ | Leadership |
| `#ops-partners` | Partner communications | Federation partners |
---
## On-Call Schedule
| Role | Primary | Secondary |
|------|---------|-----------|
| API On-Call | Engineer A | Engineer B |
| Infrastructure On-Call | Engineer C | Engineer D |
| Security On-Call | Security A | Security B |
| Governance On-Call | Policy Lead | Compliance Lead |
---
## Version Information
| Item | Version | Date |
|------|---------|------|
| Command Structure | 1.0 | January 15, 2025 |
---
*This document defines the operational command structure and is maintained by the Operations team.*
|