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f2c6053 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 | # AegisLM Incident Command Protocol
---
## Overview
This document defines the incident command protocol for AegisLM operations, establishing clear roles and procedures during incident response.
---
## Incident Command Structure
### Command Roles
| Role | Responsibility | Authority |
|------|---------------|-----------|
| Incident Commander (IC) | Overall response coordination | Full incident authority |
| Operations Lead | Technical response | Deploy fixes |
| Communications Lead | Stakeholder updates | Public communications |
| Liaison | External coordination | Partner communications |
| Safety Officer | Safety of response team | Stop unsafe actions |
---
## Incident Phases
### 1. Detection & Assessment
```
┌─────────────────────────────────────────────────────────────────────────────┐
│ DETECTION & ASSESSMENT │
├─────────────────────────────────────────────────────────────────────────────┤
│ │
│ 1. ALERT RECEIVED │
│ ├── Automated alert (monitoring) │
│ ├── Manual report (user/staff) │
│ └── Security alert (SIEM) │
│ │
│ 2. INITIAL ASSESSMENT │
│ ├── Confirm incident validity │
│ ├── Determine scope and severity │
│ ├── Identify affected systems │
│ │
│ 3. INCIDENT DECLARATION │
│ ├── Declare incident (if confirmed) │
│ ├── Activate incident response │
│ └── Notify incident commander │
│ │
└─────────────────────────────────────────────────────────────────────────────┘
```
### 2. Response & Containment
```
┌─────────────────────────────────────────────────────────────────────────────┐
│ RESPONSE & CONTAINMENT │
├─────────────────────────────────────────────────────────────────────────────┤
│ │
│ 1. CONTAINMENT │
│ ├── Isolate affected systems │
│ ├── Block malicious activity │
│ ├── Preserve evidence │
│ │
│ 2. ERADICATION │
│ ├── Remove threat │
│ ├── Patch vulnerabilities │
│ ├── Reset compromised credentials │
│ │
│ 3. RECOVERY │
│ ├── Restore services │
│ ├── Verify system integrity │
│ ├── Resume operations │
│ │
└─────────────────────────────────────────────────────────────────────────────┘
```
### 3. Post-Incident
```
┌─────────────────────────────────────────────────────────────────────────────┐
│ POST-INCIDENT │
├─────────────────────────────────────────────────────────────────────────────┤
│ │
│ 1. LESSONS LEARNED │
│ ├── What happened │
│ ├── How we responded │
│ └── What we can improve │
│ │
│ 2. DOCUMENTATION │
│ ├── Timeline of events │
│ ├── Actions taken │
│ └── Evidence collected │
│ │
│ 3. PROCESS IMPROVEMENT │
│ ├── Update runbooks │
│ ├── Enhance detection │
│ └── Improve response │
│ │
└─────────────────────────────────────────────────────────────────────────────┘
```
---
## Severity Levels
| Severity | Definition | Examples | Response Time |
|----------|------------|----------|---------------|
| **SEV1 - Critical** | Complete service loss, data breach | Full outage, exfiltration | 15 min |
| **SEV2 - High** | Major feature broken | API down, certification failure | 1 hour |
| **SEV3 - Medium** | Feature degraded | Slow response, partial outage | 4 hours |
| **SEV4 - Low** | Minor issue | UI bug, documentation error | 24 hours |
---
## Communication Protocol
### Internal Communication
| Stage | Channel | Audience | Timing |
|-------|---------|----------|--------|
| Detection | PagerDuty | On-call | Immediate |
| Declaration | Slack #incidents | Response team | 15 min |
| Updates | Slack #incidents | All hands | Hourly |
| Resolution | Slack #incidents | All hands | On resolution |
### External Communication
| Stage | Channel | Audience | Approval |
|-------|---------|----------|----------|
| Initial | Status page | Public | IC only |
| Updates | Status page | Public | IC + Comms |
| Post-Incident | Blog/Report | Public | Advisory Board |
---
## Runbook Integration
### Common Incident Runbooks
| Incident Type | Runbook Location | Status |
|---------------|------------------|--------|
| API Outage | runbooks/api-outage.md | ✓ Complete |
| Database Failure | runbooks/db-failure.md | ✓ Complete |
| Security Breach | runbooks/security-breach.md | ✓ Complete |
| Certification Error | runbooks/cert-error.md | ✓ Complete |
| Data Loss | runbooks/data-loss.md | ✓ Complete |
---
## Version Information
| Item | Version | Date |
|------|---------|------|
| Incident Command Protocol | 1.0 | January 15, 2025 |
---
*This protocol is maintained by the Operations team and reviewed quarterly.*
|