# AegisLM Incident Command Protocol

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## Overview

This document defines the incident command protocol for AegisLM operations, establishing clear roles and procedures during incident response.

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## Incident Command Structure

### Command Roles

| Role | Responsibility | Authority |
|------|---------------|-----------|
| Incident Commander (IC) | Overall response coordination | Full incident authority |
| Operations Lead | Technical response | Deploy fixes |
| Communications Lead | Stakeholder updates | Public communications |
| Liaison | External coordination | Partner communications |
| Safety Officer | Safety of response team | Stop unsafe actions |

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## Incident Phases

### 1. Detection & Assessment

```
┌─────────────────────────────────────────────────────────────────────────────┐
│                      DETECTION & ASSESSMENT                                  │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                              │
│  1. ALERT RECEIVED                                                         │
│     ├── Automated alert (monitoring)                                        │
│     ├── Manual report (user/staff)                                         │
│     └── Security alert (SIEM)                                             │
│                                                                              │
│  2. INITIAL ASSESSMENT                                                     │
│     ├── Confirm incident validity                                           │
│     ├── Determine scope and severity                                       │
│     ├── Identify affected systems                                           │
│                                                                              │
│  3. INCIDENT DECLARATION                                                   │
│     ├── Declare incident (if confirmed)                                     │
│     ├── Activate incident response                                          │
│     └── Notify incident commander                                           │
│                                                                              │
└─────────────────────────────────────────────────────────────────────────────┘
```

### 2. Response & Containment

```
┌─────────────────────────────────────────────────────────────────────────────┐
│                      RESPONSE & CONTAINMENT                                 │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                              │
│  1. CONTAINMENT                                                            │
│     ├── Isolate affected systems                                            │
│     ├── Block malicious activity                                            │
│     ├── Preserve evidence                                                   │
│                                                                              │
│  2. ERADICATION                                                            │
│     ├── Remove threat                                                       │
│     ├── Patch vulnerabilities                                               │
│     ├── Reset compromised credentials                                       │
│                                                                              │
│  3. RECOVERY                                                               │
│     ├── Restore services                                                    │
│     ├── Verify system integrity                                             │
│     ├── Resume operations                                                   │
│                                                                              │
└─────────────────────────────────────────────────────────────────────────────┘
```

### 3. Post-Incident

```
┌─────────────────────────────────────────────────────────────────────────────┐
│                         POST-INCIDENT                                        │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                              │
│  1. LESSONS LEARNED                                                        │
│     ├── What happened                                                       │
│     ├── How we responded                                                    │
│     └── What we can improve                                                 │
│                                                                              │
│  2. DOCUMENTATION                                                          │
│     ├── Timeline of events                                                  │
│     ├── Actions taken                                                       │
│     └── Evidence collected                                                  │
│                                                                              │
│  3. PROCESS IMPROVEMENT                                                    │
│     ├── Update runbooks                                                     │
│     ├── Enhance detection                                                   │
│     └── Improve response                                                    │
│                                                                              │
└─────────────────────────────────────────────────────────────────────────────┘
```

---

## Severity Levels

| Severity | Definition | Examples | Response Time |
|----------|------------|----------|---------------|
| **SEV1 - Critical** | Complete service loss, data breach | Full outage, exfiltration | 15 min |
| **SEV2 - High** | Major feature broken | API down, certification failure | 1 hour |
| **SEV3 - Medium** | Feature degraded | Slow response, partial outage | 4 hours |
| **SEV4 - Low** | Minor issue | UI bug, documentation error | 24 hours |

---

## Communication Protocol

### Internal Communication

| Stage | Channel | Audience | Timing |
|-------|---------|----------|--------|
| Detection | PagerDuty | On-call | Immediate |
| Declaration | Slack #incidents | Response team | 15 min |
| Updates | Slack #incidents | All hands | Hourly |
| Resolution | Slack #incidents | All hands | On resolution |

### External Communication

| Stage | Channel | Audience | Approval |
|-------|---------|----------|----------|
| Initial | Status page | Public | IC only |
| Updates | Status page | Public | IC + Comms |
| Post-Incident | Blog/Report | Public | Advisory Board |

---

## Runbook Integration

### Common Incident Runbooks

| Incident Type | Runbook Location | Status |
|---------------|------------------|--------|
| API Outage | runbooks/api-outage.md | ✓ Complete |
| Database Failure | runbooks/db-failure.md | ✓ Complete |
| Security Breach | runbooks/security-breach.md | ✓ Complete |
| Certification Error | runbooks/cert-error.md | ✓ Complete |
| Data Loss | runbooks/data-loss.md | ✓ Complete |

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## Version Information

| Item | Version | Date |
|------|---------|------|
| Incident Command Protocol | 1.0 | January 15, 2025 |

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*This protocol is maintained by the Operations team and reviewed quarterly.*