Delete train.py
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train.py
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"""
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Support Ticket Classifier
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Author: Adedayo Adebayo
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Date: 2026-03-14
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Description: Multi-class text classification for customer support tickets using BERTweet
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"""
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import logging
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from typing import Dict, List, Tuple, Any
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import pandas as pd
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import numpy as np
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import torch
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from sklearn.model_selection import train_test_split
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from sklearn.metrics import classification_report, confusion_matrix, accuracy_score
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from transformers import AutoTokenizer, AutoModelForSequenceClassification, TrainingArguments, Trainer
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from huggingface_hub import HfApi, login
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CONFIG = {
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"model_name": "vinai/bertweet-base",
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"test_size": 0.2,
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"random_state": 99,
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"batch_size": 8,
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"epochs": 4,
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"max_length": 128,
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}
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def setup_logging() -> logging.Logger:
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logging.basicConfig(level=logging.INFO, format='%(asctime)s - %(levelname)s - %(message)s')
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return logging.getLogger(__name__)
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logger = setup_logging()
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def load_dataset(filepath: str) -> Tuple[pd.DataFrame, List[str]]:
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logger.info(f"Loading dataset from {filepath}")
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ticket_dataframe = pd.read_csv(filepath)
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ticket_dataframe = clean_dataset(ticket_dataframe)
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categories = sorted(ticket_dataframe['category'].unique().tolist())
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logger.info(f"Loaded {len(ticket_dataframe)} samples with {len(categories)} categories")
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return ticket_dataframe, categories
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def clean_dataset(ticket_dataframe: pd.DataFrame) -> pd.DataFrame:
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ticket_dataframe['ticket_text'] = ticket_dataframe['ticket_text'].fillna('').astype(str)
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ticket_dataframe['category'] = ticket_dataframe['category'].fillna('General Inquiry')
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ticket_dataframe = ticket_dataframe[ticket_dataframe['ticket_text'].str.strip() != '']
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return ticket_dataframe
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def create_labels(ticket_dataframe: pd.DataFrame, categories: List[str]) -> Tuple[pd.DataFrame, Dict[str, int], Dict[int, str]]:
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label2id = {label: idx for idx, label in enumerate(categories)}
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id2label = {idx: label for label, idx in label2id.items()}
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ticket_dataframe['label'] = ticket_dataframe['category'].map(label2id)
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return ticket_dataframe, label2id, id2label
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def split_dataset(ticket_dataframe: pd.DataFrame) -> Tuple[np.ndarray, np.ndarray, np.ndarray, np.ndarray]:
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ticket = ticket_dataframe['ticket_text'].values
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category = ticket_dataframe['label'].values
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ticket_train, ticket_test, category_train, category_test = train_test_split(ticket, category, test_size=CONFIG['test_size'], random_state=CONFIG['random_state'], stratify=category)
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logger.info(f"Train: {len(ticket_train)}, Test: {len(ticket_test)}")
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return ticket_train, ticket_test, category_train, category_test
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class TicketDataset(torch.utils.data.Dataset):
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def __init__(self, texts: np.ndarray, labels: np.ndarray, tokenizer: AutoTokenizer, max_length: int):
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self.texts = texts
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self.labels = labels
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self.tokenizer = tokenizer
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self.max_length = max_length
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def __len__(self) -> int:
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return len(self.texts)
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def __getitem__(self, idx: int) -> Dict[str, torch.Tensor]:
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encoding = self.tokenizer(str(self.texts[idx]), add_special_tokens=True, max_length=self.max_length, padding='max_length', truncation=True, return_tensors='pt')
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return {
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'input_ids': encoding['input_ids'].squeeze(0),
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'attention_mask': encoding['attention_mask'].squeeze(0),
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'labels': torch.tensor(int(self.labels[idx]), dtype=torch.long)
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}
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def create_datasets(ticket_train: np.ndarray, ticket_test: np.ndarray, category_train: np.ndarray, category_test: np.ndarray, tokenizer: AutoTokenizer):
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return TicketDataset(ticket_train, category_train, tokenizer, CONFIG['max_length']), TicketDataset(ticket_test, category_test, tokenizer, CONFIG['max_length'])
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def load_model_and_tokenizer(num_labels: int, label2id: Dict[str, int], id2label: Dict[int, str]):
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logger.info(f"Loading model: {CONFIG['model_name']}")
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tokenizer = AutoTokenizer.from_pretrained(CONFIG['model_name'])
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model = AutoModelForSequenceClassification.from_pretrained(CONFIG['model_name'], num_labels=num_labels, id2label=id2label, label2id=label2id)
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return model, tokenizer
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def train_model(model, train_dataset, test_dataset) -> Trainer:
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logger.info("Training started")
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training_args = TrainingArguments(
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output_dir='./results',
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num_train_epochs=CONFIG['epochs'],
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per_device_train_batch_size=CONFIG['batch_size'],
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per_device_eval_batch_size=CONFIG['batch_size'],
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warmup_steps=50,
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weight_decay=0.01,
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logging_steps=50,
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eval_strategy="epoch",
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save_strategy="epoch",
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load_best_model_at_end=True,
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)
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trainer = Trainer(model=model, args=training_args, train_dataset=train_dataset, eval_dataset=test_dataset)
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trainer.train()
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logger.info("Training complete")
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return trainer
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def evaluate_model(trainer, test_dataset, category_test: np.ndarray, categories: List[str]) -> float:
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predictions = trainer.predict(test_dataset)
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preds = np.argmax(predictions.predictions, axis=-1)
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accuracy = accuracy_score(category_test, preds)
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logger.info(f"Accuracy: {accuracy*100:.2f}%")
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print("CLASSIFICATION REPORT")
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print(classification_report(category_test, preds, target_names=categories))
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print(confusion_matrix(category_test, preds))
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return accuracy
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def push_to_huggingface(model, tokenizer, repo_name: str = "BERTweet-Support-Ticket-Classifier") -> str:
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logger.info("Pushing to HuggingFace Hub...")
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try:
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from kaggle_secrets import UserSecretsClient
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user_secrets = UserSecretsClient()
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hf_token = user_secrets.get_secret("HF_TOKEN")
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logger.info("Logging in to HuggingFace hub...")
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login(token=hf_token)
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logger.info("Logged in to HuggingFace")
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api = HfApi()
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user_info = api.whoami(token=hf_token)
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username = user_info['name']
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full_repo_name = f"{username}/{repo_name}"
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logger.info(f"Uploading to: {full_repo_name}")
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model.push_to_hub(repo_name, token=hf_token)
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tokenizer.push_to_hub(repo_name, token=hf_token)
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model_url = f"https://huggingface.co/{full_repo_name}"
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logger.info("Model Uploaded Successfully!")
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logger.info(f"URL: {model_url}")
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return model_url
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except Exception as e:
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logger.error(f"Failed to push due to the following error: {e}")
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raise
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def predict_single(text: str, model, tokenizer, id2label: Dict[int, str]) -> Dict[str, Any]:
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inputs = tokenizer(text, return_tensors='pt', truncation=True, max_length=CONFIG['max_length'], padding=True)
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with torch.no_grad():
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outputs = model(**inputs)
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probs = torch.nn.functional.softmax(outputs.logits, dim=-1)
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pred_idx = torch.argmax(probs).item()
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return {'category': id2label[pred_idx], 'confidence': probs[0][pred_idx].item()}
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def run_test_predictions(model, tokenizer, id2label: Dict[int, str]) -> None:
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test_samples = [""]
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print("TEST PREDICTIONS")
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for sample in test_samples:
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result = predict_single(sample, model, tokenizer, id2label)
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print(f"\n{sample} → {result['category']} ({result['confidence']*100:.1f}%)")
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def main() -> None:
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logger.info("Loading pipeline...")
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ticket_dataframe, categories = load_dataset('/kaggle/input/datasets/adedayoadebayo23/support-ticket/support_tickets_realistic.csv')
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ticket_dataframe, label2id, id2label = create_labels(ticket_dataframe, categories)
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ticket_train, ticket_test, category_train, category_test = split_dataset(ticket_dataframe)
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model, tokenizer = load_model_and_tokenizer(len(categories), label2id, id2label)
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train_dataset, test_dataset = create_datasets(ticket_train, ticket_test, category_train, category_test, tokenizer)
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trainer = train_model(model, train_dataset, test_dataset)
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accuracy = evaluate_model(trainer, test_dataset, category_test, categories)
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push_to_huggingface(model, tokenizer, repo_name="BERTweet-Support-Ticket-Classifier")
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run_test_predictions(model, tokenizer, id2label)
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logger.info(f"COMPLETED | Accuracy: {accuracy*100:.2f}%")
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if __name__ == "__main__":
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main()
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