| [ |
| { |
| "id": "t001", |
| "query": "I was charged twice for my order and need the duplicate payment removed.", |
| "category": "billing", |
| "requires_escalation": false, |
| "difficulty": "easy" |
| }, |
| { |
| "id": "t002", |
| "query": "The app keeps crashing on my iPhone every time I open it.", |
| "category": "technical", |
| "requires_escalation": false, |
| "difficulty": "easy" |
| }, |
| { |
| "id": "t003", |
| "query": "I want to request a refund for my subscription — I cancelled it last month.", |
| "category": "refund", |
| "requires_escalation": false, |
| "difficulty": "easy" |
| }, |
| { |
| "id": "t004", |
| "query": "I cannot log in to my account. My password reset email never arrived.", |
| "category": "account", |
| "requires_escalation": false, |
| "difficulty": "easy" |
| }, |
| { |
| "id": "t005", |
| "query": "Another user is harassing me repeatedly inside the platform. Please act.", |
| "category": "abuse", |
| "requires_escalation": true, |
| "difficulty": "medium" |
| }, |
| { |
| "id": "t006", |
| "query": "My payment failed three times but I can see pending charges on my bank statement.", |
| "category": "billing", |
| "requires_escalation": false, |
| "difficulty": "medium" |
| }, |
| { |
| "id": "t007", |
| "query": "Data I uploaded last week has disappeared from my account without any explanation.", |
| "category": "technical", |
| "requires_escalation": true, |
| "difficulty": "medium" |
| }, |
| { |
| "id": "t008", |
| "query": "I was promised a full refund 10 days ago but nothing has arrived. I need this resolved NOW.", |
| "category": "refund", |
| "requires_escalation": true, |
| "difficulty": "medium" |
| }, |
| { |
| "id": "t009", |
| "query": "Someone logged into my account from another country. I did not authorise this.", |
| "category": "account", |
| "requires_escalation": true, |
| "difficulty": "hard" |
| }, |
| { |
| "id": "t010", |
| "query": "I have been waiting three weeks for a refund your team promised. I am considering legal action.", |
| "category": "billing", |
| "requires_escalation": true, |
| "difficulty": "hard" |
| }, |
| { |
| "id": "t011", |
| "query": "Your API has been returning 500 errors for 6 hours and it is costing my business thousands of dollars.", |
| "category": "technical", |
| "requires_escalation": true, |
| "difficulty": "hard" |
| }, |
| { |
| "id": "t012", |
| "query": "I upgraded my plan but was never given access to the premium features I paid for.", |
| "category": "billing", |
| "requires_escalation": false, |
| "difficulty": "medium" |
| } |
| ] |
