File size: 1,927 Bytes
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"knowledge_base": {
"policy_billing": "Standard tier customers can request a receipt for up to 30 days past the purchase date.",
"policy_technical": "Error Code 404 on the dashboard means the user's cache must be cleared. Instruct them to clear cache.",
"policy_refund": "Refunds are strictly prohibited for digital items once they have been downloaded, even if the customer is angry."
},
"tasks": {
"easy": {
"ticket_id": "TKT-101",
"customer_tier": "Standard",
"initial_message": "Hello, I bought the software yesterday. Can you send me my billing receipt?",
"expected_category": "Billing"
},
"medium": {
"ticket_id": "TKT-202",
"customer_tier": "VIP",
"initial_message": "My dashboard is broken. Every time I log in, I just get an Error Code 404.",
"expected_category": "Technical"
},
"hard": {
"ticket_id": "TKT-303",
"customer_tier": "Standard",
"initial_message": "This digital eBook is terrible! I already downloaded and read it, but I demand a full refund right now or I'm leaving a bad review!",
"expected_category": "Refund_Request"
},
"hard1":{
"ticket_id": "TKT-404",
"customer_tier": "VIP",
"initial_message": "I am on the Enterprise plan and my API dashboard is completely blank. It just shows a white screen. I need this fixed immediately, our whole team is blocked.",
"expected_category": "Technical"
},
"medium1":{
"ticket_id": "TKT-505",
"customer_tier": "Standard",
"initial_message": "Hello. It is broken.",
"expected_category": "Technical"
},
"hard2":{
"ticket_id": "TKT-606",
"customer_tier": "Standard",
"initial_message": "I bought the yearly subscription by mistake yesterday instead of the monthly one. Can I get a refund for the difference?",
"expected_category": "Refund_Request"
}
}
} |