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# sql_query_tool.py
from crewai.tools import tool
import sqlite3
import json, os
from typing import List, Dict, Any, Optional
# Get the project root directory
project_root = os.path.dirname(os.path.abspath(__file__))
# Construct the relative path to tickets.db
db_path = os.path.join(project_root, "tickets.db")
# Use db_path wherever the database path is required
print(f"Database Path: {db_path}")
@tool("ticket_query_tool")
def ticket_query_tool(ticket_number: str):
"""
Tool to query the ticket database by ticket number.
Args:
ticket_number: str - The ticket number to search for (e.g., TKT-1024).
Returns:
list: A list of ticket details matching the ticket number.
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
# Query for specific ticket number
query = """
SELECT *
FROM tickets
WHERE ticket_number = ? OR ticket_number LIKE ?
"""
cursor.execute(query, (ticket_number, f"%{ticket_number}%"))
results = cursor.fetchall()
if not results:
return [{"message": f"No ticket found with number: {ticket_number}"}]
# Format results
tickets = []
for row in results:
ticket = {
"ticket_number": row[0],
"opened_at": row[1],
"closed_at": row[2],
"description": row[3],
"resolution_comment": row[4],
"closed_by": row[5],
"type": row[6],
"status": row[7],
"severity": row[8],
"reported_by": row[9],
"assigned_to": row[10],
"last_updated": row[11],
"environment": row[12],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
@tool("status_query_tool")
def status_query_tool(status: str):
"""
Tool to query tickets by status.
Args:
status: str - The status to search for (e.g., 'open', 'in progress', 'closed', 'resolved').
Returns:
list: A list of tickets with the specified status.
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
query = """
SELECT ticket_number, opened_at, closed_at, description, resolution_comment,
closed_by, type, status, severity, reported_by, assigned_to,
last_updated, environment, tags
FROM tickets
WHERE LOWER(status) = LOWER(?) OR LOWER(status) LIKE LOWER(?)
ORDER BY last_updated DESC
LIMIT 20
"""
cursor.execute(query, (status, f"%{status}%"))
results = cursor.fetchall()
if not results:
return [{"message": f"No tickets found with status: {status}"}]
tickets = []
for row in results:
ticket = {
"ticket_number": row[0],
"status": row[7],
"severity": row[8],
"description": row[3][:100] + "..." if len(row[3]) > 100 else row[3],
"assigned_to": row[10],
"last_updated": row[11],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
@tool("severity_query_tool")
def severity_query_tool(severity: str):
"""
Tool to query tickets by severity level.
Args:
severity: str - The severity level to search for (e.g., 'low', 'medium', 'high', 'critical').
Returns:
list: A list of tickets with the specified severity.
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
query = """
SELECT ticket_number, opened_at, closed_at, description, resolution_comment,
closed_by, type, status, severity, reported_by, assigned_to,
last_updated
FROM tickets
WHERE LOWER(severity) = LOWER(?)
ORDER BY
CASE
WHEN LOWER(severity) = 'critical' THEN 1
WHEN LOWER(severity) = 'high' THEN 2
WHEN LOWER(severity) = 'medium' THEN 3
WHEN LOWER(severity) = 'low' THEN 4
ELSE 5
END,
last_updated DESC
LIMIT 20
"""
cursor.execute(query, (severity,))
results = cursor.fetchall()
print(results)
if not results:
return [{"message": f"No tickets found with severity: {severity}"}]
tickets = []
for row in results:
ticket = {
"ticket_number": row[0],
"status": row[7],
"severity": row[8],
"description": row[3][:100] + "..." if len(row[3]) > 100 else row[3],
"assigned_to": row[10],
"opened_at": row[1],
"last_updated": row[11],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
@tool("tag_query_tool")
def tag_query_tool(tag: str):
"""
Tool to query tickets by tags.
Args:
tag: str - The tag to search for (e.g., 'backend', 'API', 'frontend', 'database').
Returns:
list: A list of tickets containing the specified tag.
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
# Search for tickets where the tag appears in the tags JSON array
query = """
SELECT ticket_number, opened_at, closed_at, description, resolution_comment,
closed_by, type, status, severity, reported_by, assigned_to,
last_updated, environment, tags
FROM tickets
WHERE LOWER(tags) LIKE LOWER(?)
ORDER BY last_updated DESC
LIMIT 20
"""
cursor.execute(query, (f'%"{tag}"%',))
results = cursor.fetchall()
print(results)
if not results:
return [{"message": f"No tickets found with tag: {tag}"}]
print(results)
tickets = []
for row in results:
tags_list = json.loads(row[13]) if row[13] else []
# Double-check that the tag actually matches (case-insensitive)
if any(tag.lower() in t.lower() for t in tags_list):
ticket = {
"ticket_number": row[0],
"status": row[7],
"severity": row[8],
"description": row[3][:100] + "..." if len(row[3]) > 100 else row[3],
"assigned_to": row[10],
"last_updated": row[11],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
# tag_query_tool("backend")
@tool("keyword_search_tool")
def keyword_search_tool(keywords: str):
"""
Tool to search tickets by keywords in description or resolution comments.
Args:
keywords: str - Keywords to search for in ticket descriptions and resolution comments.
Returns:
list: A list of tickets matching the keywords.
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
# Split keywords and search in description and resolution_comment
keyword_list = [k.strip() for k in keywords.split() if k.strip()]
# Build dynamic query with multiple keywords
conditions = []
params = []
for keyword in keyword_list:
conditions.append("(LOWER(description) LIKE LOWER(?) OR LOWER(resolution_comment) LIKE LOWER(?))")
params.extend([f"%{keyword}%", f"%{keyword}%"])
if not conditions:
return [{"message": "No keywords provided for search"}]
query = f"""
SELECT ticket_number, opened_at, closed_at, description, resolution_comment,
closed_by, type, status, severity, reported_by, assigned_to,
last_updated, environment, tags
FROM tickets
WHERE {' OR '.join(conditions)}
ORDER BY last_updated DESC
LIMIT 20
"""
cursor.execute(query, params)
results = cursor.fetchall()
if not results:
return [{"message": f"No tickets found matching keywords: {keywords}"}]
tickets = []
for row in results:
ticket = {
"ticket_number": row[0],
"status": row[7],
"severity": row[8],
"description": row[3][:150] + "..." if len(row[3]) > 150 else row[3],
"resolution_comment": row[4][:100] + "..." if row[4] and len(row[4]) > 100 else row[4],
"assigned_to": row[10],
"last_updated": row[11],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
@tool("advanced_ticket_search")
def advanced_ticket_search(
ticket_number: Optional[str] = None,
status: Optional[str] = None,
severity: Optional[str] = None,
tag: Optional[str] = None,
assigned_to: Optional[str] = None,
keywords: Optional[str] = None
):
"""
Advanced tool to search tickets with multiple criteria.
Args:
ticket_number: Optional ticket number to search for
status: Optional status filter
severity: Optional severity filter
tag: Optional tag filter
assigned_to: Optional assignee filter
keywords: Optional keywords to search in description
Returns:
list: Tickets matching the specified criteria
"""
# db_path = "C:/Users/anike/PycharmProjects/AI_Agents_crew/tickets.db"
try:
conn = sqlite3.connect(db_path)
cursor = conn.cursor()
# Build dynamic query
conditions = []
params = []
base_query = """
SELECT ticket_number, opened_at, closed_at, description, resolution_comment,
closed_by, type, status, severity, reported_by, assigned_to,
last_updated, environment, tags
FROM tickets WHERE 1=1
"""
if ticket_number:
conditions.append("AND (ticket_number = ? OR ticket_number LIKE ?)")
params.extend([ticket_number, f"%{ticket_number}%"])
if status:
conditions.append("AND LOWER(status) LIKE LOWER(?)")
params.append(f"%{status}%")
if severity:
conditions.append("AND LOWER(severity) = LOWER(?)")
params.append(severity)
if tag:
conditions.append("AND LOWER(tags) LIKE LOWER(?)")
params.append(f'%"{tag}"%')
if assigned_to:
conditions.append("AND LOWER(assigned_to) LIKE LOWER(?)")
params.append(f"%{assigned_to}%")
if keywords:
keyword_list = [k.strip() for k in keywords.split() if k.strip()]
keyword_conditions = []
for keyword in keyword_list:
keyword_conditions.append(
"(LOWER(description) LIKE LOWER(?) OR LOWER(resolution_comment) LIKE LOWER(?))")
params.extend([f"%{keyword}%", f"%{keyword}%"])
if keyword_conditions:
conditions.append(f"AND ({' OR '.join(keyword_conditions)})")
query = base_query + " " + " ".join(conditions) + " ORDER BY last_updated DESC LIMIT 20"
cursor.execute(query, params)
results = cursor.fetchall()
if not results:
return [{"message": "No tickets found matching the specified criteria"}]
print(results)
tickets = []
for row in results:
ticket = {
"ticket_number": row[0],
"opened_at": row[1],
"closed_at": row[2],
"description": row[3],
"resolution_comment": row[4],
"closed_by": row[5],
"type": row[6],
"status": row[7],
"severity": row[8],
"reported_by": row[9],
"assigned_to": row[10],
"last_updated": row[11],
"environment": row[12],
}
tickets.append(ticket)
conn.close()
return tickets
except Exception as e:
return [{"error": f"Database error: {str(e)}"}]
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