ticket_data.json

[
  {
    "ticket_number": "TKT-1001",
    "opened_at": "2025-06-04T21:07:23",
    "closed_at": "2025-06-05T01:07:23",
    "description": "Login service returning 500 errors.",
    "resolution_comment": "Security vulnerability patched.",
    "closed_by": "Allison Hill",
    "type": "security",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Noah Rhodes",
    "assigned_to": "Angie Henderson",
    "last_updated": "2025-06-05T01:07:23",
    "environment": "QA",
    "tags": [
      "API",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1002",
    "opened_at": "2025-06-04T07:25:29",
    "closed_at": "2025-06-06T14:25:29",
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": "Applied patch and restarted service.",
    "closed_by": "Daniel Wagner",
    "type": "security",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Cristian Santos",
    "assigned_to": "Connie Lawrence",
    "last_updated": "2025-06-06T14:25:29",
    "environment": "production",
    "tags": [
      "security",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1003",
    "opened_at": "2025-06-01T03:51:52",
    "closed_at": "2025-06-04T01:51:52",
    "description": "Broken CSS on login page.",
    "resolution_comment": "Security vulnerability patched.",
    "closed_by": "Abigail Shaffer",
    "type": "account",
    "status": "closed",
    "severity": "high",
    "reported_by": "Gina Moore",
    "assigned_to": "Gabrielle Davis",
    "last_updated": "2025-06-04T01:51:52",
    "environment": "production",
    "tags": [
      "frontend",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1004",
    "opened_at": "2025-06-03T13:32:51",
    "closed_at": null,
    "description": "High memory usage on production server.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "in progress",
    "severity": "high",
    "reported_by": "Ryan Munoz",
    "assigned_to": "Monica Herrera",
    "last_updated": "2025-06-03T15:32:51",
    "environment": "production",
    "tags": [
      "UI",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1005",
    "opened_at": "2025-06-03T04:16:48",
    "closed_at": null,
    "description": "Login service returning 500 errors.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "resolved",
    "severity": "critical",
    "reported_by": "Jamie Arnold",
    "assigned_to": "Lisa Hensley",
    "last_updated": "2025-06-03T13:16:48",
    "environment": "production",
    "tags": [
      "UI",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1006",
    "opened_at": "2025-06-04T08:23:48",
    "closed_at": null,
    "description": "Rate limiter blocks legitimate users.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "resolved",
    "severity": "medium",
    "reported_by": "Michele Williams",
    "assigned_to": "Dylan Miller",
    "last_updated": "2025-06-04T20:23:48",
    "environment": "production",
    "tags": [
      "API",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1007",
    "opened_at": "2025-06-02T09:11:24",
    "closed_at": null,
    "description": "Database replication lag noticed.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "open",
    "severity": "critical",
    "reported_by": "Brian Ramirez",
    "assigned_to": "Holly Wood",
    "last_updated": "2025-06-02T14:11:24",
    "environment": "staging",
    "tags": [
      "backend",
      "database"
    ]
  },
  {
    "ticket_number": "TKT-1008",
    "opened_at": "2025-06-01T23:41:17",
    "closed_at": null,
    "description": "Database replication lag noticed.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "in progress",
    "severity": "high",
    "reported_by": "Derek Zuniga",
    "assigned_to": "Lisa Jackson",
    "last_updated": "2025-06-02T11:41:17",
    "environment": "QA",
    "tags": [
      "backend",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1009",
    "opened_at": "2025-06-04T16:42:40",
    "closed_at": "2025-06-07T13:42:40",
    "description": "Database replication lag noticed.",
    "resolution_comment": "Configuration error corrected.",
    "closed_by": "Carla Gray",
    "type": "account",
    "status": "closed",
    "severity": "critical",
    "reported_by": "Margaret Hawkins DDS",
    "assigned_to": "Patty Perez",
    "last_updated": "2025-06-07T13:42:40",
    "environment": "staging",
    "tags": [
      "backend",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1010",
    "opened_at": "2025-06-04T09:06:42",
    "closed_at": "2025-06-06T03:06:42",
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": "Security vulnerability patched.",
    "closed_by": "Ethan Adams",
    "type": "security",
    "status": "closed",
    "severity": "high",
    "reported_by": "Tommy Walter",
    "assigned_to": "Matthew Foster",
    "last_updated": "2025-06-06T03:06:42",
    "environment": "staging",
    "tags": [
      "database",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1011",
    "opened_at": "2025-06-02T06:43:35",
    "closed_at": null,
    "description": "Audit trail missing for user actions.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "open",
    "severity": "critical",
    "reported_by": "Judy Baker",
    "assigned_to": "Justin Baker",
    "last_updated": "2025-06-02T09:43:35",
    "environment": "staging",
    "tags": [
      "login",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1012",
    "opened_at": "2025-06-04T09:45:18",
    "closed_at": null,
    "description": "Rate limiter blocks legitimate users.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "resolved",
    "severity": "critical",
    "reported_by": "Stephanie Ross",
    "assigned_to": "Zachary Hicks",
    "last_updated": "2025-06-04T15:45:18",
    "environment": "production",
    "tags": [
      "login",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1013",
    "opened_at": "2025-06-03T23:52:24",
    "closed_at": "2025-06-04T06:52:24",
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": "Configuration error corrected.",
    "closed_by": "Anthony Rodriguez",
    "type": "server",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Rebecca Henderson",
    "assigned_to": "James Ferrell",
    "last_updated": "2025-06-04T06:52:24",
    "environment": "QA",
    "tags": [
      "UI",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1014",
    "opened_at": "2025-06-01T09:15:06",
    "closed_at": null,
    "description": "Rate limiter blocks legitimate users.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "in progress",
    "severity": "high",
    "reported_by": "Tricia Valencia",
    "assigned_to": "Nathan Maldonado",
    "last_updated": "2025-06-01T18:15:06",
    "environment": "production",
    "tags": [
      "backend",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1015",
    "opened_at": "2025-06-01T16:40:58",
    "closed_at": null,
    "description": "Slow response from search API.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "resolved",
    "severity": "high",
    "reported_by": "Debra Davidson",
    "assigned_to": "Jeffrey Chavez",
    "last_updated": "2025-06-01T23:40:58",
    "environment": "production",
    "tags": [
      "UI",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1016",
    "opened_at": "2025-06-02T14:21:31",
    "closed_at": "2025-06-05T07:21:31",
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": "Code rollback to stable version.",
    "closed_by": "Sherri Baker",
    "type": "server",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Cassandra Gaines",
    "assigned_to": "Elizabeth Fowler",
    "last_updated": "2025-06-05T07:21:31",
    "environment": "production",
    "tags": [
      "database",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1017",
    "opened_at": "2025-06-04T06:33:09",
    "closed_at": "2025-06-06T00:33:09",
    "description": "Audit trail missing for user actions.",
    "resolution_comment": "Applied patch and restarted service.",
    "closed_by": "Brittany Farmer",
    "type": "security",
    "status": "closed",
    "severity": "high",
    "reported_by": "Paula Moreno",
    "assigned_to": "Fred Smith",
    "last_updated": "2025-06-06T00:33:09",
    "environment": "staging",
    "tags": [
      "login",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1018",
    "opened_at": "2025-06-02T11:04:46",
    "closed_at": "2025-06-02T22:04:46",
    "description": "Audit trail missing for user actions.",
    "resolution_comment": "Credentials reset and access restored.",
    "closed_by": "Sherry Decker",
    "type": "server",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Anthony Humphrey",
    "assigned_to": "Angelica Tucker",
    "last_updated": "2025-06-02T22:04:46",
    "environment": "production",
    "tags": [
      "backend",
      "UI"
    ]
  },
  {
    "ticket_number": "TKT-1019",
    "opened_at": "2025-06-04T08:04:15",
    "closed_at": "2025-06-05T18:04:15",
    "description": "Payment processing fails for edge cases.",
    "resolution_comment": "Disk space cleared; services resumed.",
    "closed_by": "Philip Cannon",
    "type": "account",
    "status": "closed",
    "severity": "medium",
    "reported_by": "John Pierce",
    "assigned_to": "Shane Henderson",
    "last_updated": "2025-06-05T18:04:15",
    "environment": "QA",
    "tags": [
      "frontend",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1020",
    "opened_at": "2025-06-02T05:17:41",
    "closed_at": null,
    "description": "Slow response from search API.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "in progress",
    "severity": "critical",
    "reported_by": "Joshua Blair",
    "assigned_to": "Eric Carney",
    "last_updated": "2025-06-02T07:17:41",
    "environment": "production",
    "tags": [
      "login",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1021",
    "opened_at": "2025-06-03T01:14:14",
    "closed_at": "2025-06-06T00:14:14",
    "description": "Database replication lag noticed.",
    "resolution_comment": "Disk space cleared; services resumed.",
    "closed_by": "Jessica Holmes",
    "type": "security",
    "status": "closed",
    "severity": "low",
    "reported_by": "Danny Morgan",
    "assigned_to": "Crystal Robinson",
    "last_updated": "2025-06-06T00:14:14",
    "environment": "production",
    "tags": [
      "backend",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1022",
    "opened_at": "2025-06-01T08:34:26",
    "closed_at": "2025-06-01T17:34:26",
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": "Restarted affected servers and monitored for stability.",
    "closed_by": "Mark Perez",
    "type": "security",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Shannon Jones",
    "assigned_to": "Michael Lewis",
    "last_updated": "2025-06-01T17:34:26",
    "environment": "staging",
    "tags": [
      "backend",
      "UI"
    ]
  },
  {
    "ticket_number": "TKT-1023",
    "opened_at": "2025-06-02T07:12:01",
    "closed_at": "2025-06-04T20:12:01",
    "description": "Database replication lag noticed.",
    "resolution_comment": "API throttling rules adjusted to handle spike.",
    "closed_by": "Timothy Duncan",
    "type": "account",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Richard Aguirre",
    "assigned_to": "Brent Jordan",
    "last_updated": "2025-06-04T20:12:01",
    "environment": "production",
    "tags": [
      "API",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1024",
    "opened_at": "2025-06-03T14:46:34",
    "closed_at": null,
    "description": "Broken CSS on login page.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "in progress",
    "severity": "low",
    "reported_by": "John Daniel",
    "assigned_to": "Victoria Garcia",
    "last_updated": "2025-06-04T01:46:34",
    "environment": "QA",
    "tags": [
      "backend",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1025",
    "opened_at": "2025-06-01T08:49:38",
    "closed_at": null,
    "description": "Slow response from search API.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "resolved",
    "severity": "medium",
    "reported_by": "Gerald Hensley",
    "assigned_to": "Connor West",
    "last_updated": "2025-06-01T12:49:38",
    "environment": "production",
    "tags": [
      "security",
      "UI"
    ]
  },
  {
    "ticket_number": "TKT-1026",
    "opened_at": "2025-06-01T20:24:55",
    "closed_at": null,
    "description": "Login service returning 500 errors.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "open",
    "severity": "medium",
    "reported_by": "Donald Wright",
    "assigned_to": "Jessica Callahan",
    "last_updated": "2025-06-01T22:24:55",
    "environment": "staging",
    "tags": [
      "frontend",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1027",
    "opened_at": "2025-06-01T14:15:32",
    "closed_at": "2025-06-04T12:15:32",
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": "Credentials reset and access restored.",
    "closed_by": "Amber Kidd",
    "type": "security",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Tracy House",
    "assigned_to": "Carol Tucker",
    "last_updated": "2025-06-04T12:15:32",
    "environment": "staging",
    "tags": [
      "UI",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1028",
    "opened_at": "2025-06-02T07:07:45",
    "closed_at": null,
    "description": "High memory usage on production server.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "open",
    "severity": "low",
    "reported_by": "James Brown",
    "assigned_to": "William Baker",
    "last_updated": "2025-06-02T14:07:45",
    "environment": "staging",
    "tags": [
      "frontend",
      "UI"
    ]
  },
  {
    "ticket_number": "TKT-1029",
    "opened_at": "2025-06-02T17:32:32",
    "closed_at": null,
    "description": "Payment processing fails for edge cases.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "resolved",
    "severity": "critical",
    "reported_by": "Jordan Henderson",
    "assigned_to": "Whitney Peters",
    "last_updated": "2025-06-02T20:32:32",
    "environment": "production",
    "tags": [
      "database",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1030",
    "opened_at": "2025-06-01T08:31:02",
    "closed_at": "2025-06-03T01:31:02",
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": "Applied patch and restarted service.",
    "closed_by": "Brittney Phillips",
    "type": "server",
    "status": "closed",
    "severity": "critical",
    "reported_by": "Lauren Daniels",
    "assigned_to": "Amy Silva",
    "last_updated": "2025-06-03T01:31:02",
    "environment": "QA",
    "tags": [
      "frontend",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1031",
    "opened_at": "2025-06-01T22:55:40",
    "closed_at": "2025-06-04T16:55:40",
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": "Configuration error corrected.",
    "closed_by": "Sarah Moore",
    "type": "security",
    "status": "closed",
    "severity": "low",
    "reported_by": "Angela Lopez",
    "assigned_to": "Megan Young",
    "last_updated": "2025-06-04T16:55:40",
    "environment": "QA",
    "tags": [
      "frontend",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1032",
    "opened_at": "2025-06-03T10:48:14",
    "closed_at": "2025-06-04T18:48:14",
    "description": "Rate limiter blocks legitimate users.",
    "resolution_comment": "Disk space cleared; services resumed.",
    "closed_by": "Steve Sanchez",
    "type": "security",
    "status": "closed",
    "severity": "low",
    "reported_by": "Lisa Barnes",
    "assigned_to": "Kelly Donovan",
    "last_updated": "2025-06-04T18:48:14",
    "environment": "staging",
    "tags": [
      "backend",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1033",
    "opened_at": "2025-06-04T10:19:01",
    "closed_at": null,
    "description": "Database replication lag noticed.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "in progress",
    "severity": "high",
    "reported_by": "Mike Allen",
    "assigned_to": "Michael Evans",
    "last_updated": "2025-06-04T14:19:01",
    "environment": "staging",
    "tags": [
      "UI",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1034",
    "opened_at": "2025-06-05T01:49:19",
    "closed_at": null,
    "description": "Slow response from search API.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "in progress",
    "severity": "low",
    "reported_by": "Paul Jones",
    "assigned_to": "Zachary Ferrell",
    "last_updated": "2025-06-05T09:49:19",
    "environment": "QA",
    "tags": [
      "security",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1035",
    "opened_at": "2025-06-01T10:40:09",
    "closed_at": "2025-06-04T03:40:09",
    "description": "Login service returning 500 errors.",
    "resolution_comment": "Configuration error corrected.",
    "closed_by": "Daniel Baker",
    "type": "account",
    "status": "closed",
    "severity": "low",
    "reported_by": "Shirley Suarez",
    "assigned_to": "Christopher Bass",
    "last_updated": "2025-06-04T03:40:09",
    "environment": "production",
    "tags": [
      "database",
      "frontend"
    ]
  },
  {
    "ticket_number": "TKT-1036",
    "opened_at": "2025-06-01T22:58:24",
    "closed_at": null,
    "description": "Login service returning 500 errors.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "resolved",
    "severity": "low",
    "reported_by": "Lisa Archer",
    "assigned_to": "Aimee Montoya",
    "last_updated": "2025-06-02T09:58:24",
    "environment": "QA",
    "tags": [
      "database",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1037",
    "opened_at": "2025-06-01T15:05:09",
    "closed_at": "2025-06-03T01:05:09",
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": "Credentials reset and access restored.",
    "closed_by": "Matthew Mcmillan",
    "type": "server",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Brian Rodriguez",
    "assigned_to": "Denise Jacobs",
    "last_updated": "2025-06-03T01:05:09",
    "environment": "staging",
    "tags": [
      "database",
      "security"
    ]
  },
  {
    "ticket_number": "TKT-1038",
    "opened_at": "2025-06-02T06:40:30",
    "closed_at": null,
    "description": "Login service returning 500 errors.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "open",
    "severity": "critical",
    "reported_by": "Christina Walters",
    "assigned_to": "John Whitehead",
    "last_updated": "2025-06-02T11:40:30",
    "environment": "production",
    "tags": [
      "API",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1039",
    "opened_at": "2025-06-03T13:41:15",
    "closed_at": null,
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "open",
    "severity": "medium",
    "reported_by": "Anna Henderson",
    "assigned_to": "Aaron Wise",
    "last_updated": "2025-06-04T00:41:15",
    "environment": "staging",
    "tags": [
      "login",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1040",
    "opened_at": "2025-06-03T16:20:49",
    "closed_at": null,
    "description": "User unable to log in due to token expiration.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "resolved",
    "severity": "low",
    "reported_by": "Deborah Figueroa",
    "assigned_to": "Jessica Smith",
    "last_updated": "2025-06-04T04:20:49",
    "environment": "production",
    "tags": [
      "security",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1041",
    "opened_at": "2025-06-03T05:46:15",
    "closed_at": "2025-06-05T13:46:15",
    "description": "High memory usage on production server.",
    "resolution_comment": "Applied patch and restarted service.",
    "closed_by": "Stephen Mckee",
    "type": "account",
    "status": "closed",
    "severity": "high",
    "reported_by": "Sandra Aguilar",
    "assigned_to": "Cameron Parker",
    "last_updated": "2025-06-05T13:46:15",
    "environment": "production",
    "tags": [
      "database",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1042",
    "opened_at": "2025-06-02T12:20:25",
    "closed_at": "2025-06-04T10:20:25",
    "description": "Payment processing fails for edge cases.",
    "resolution_comment": "Updated user permissions.",
    "closed_by": "Rebecca Valencia",
    "type": "server",
    "status": "closed",
    "severity": "medium",
    "reported_by": "Christine Wright",
    "assigned_to": "Richard Henson",
    "last_updated": "2025-06-04T10:20:25",
    "environment": "production",
    "tags": [
      "frontend",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1043",
    "opened_at": "2025-06-02T01:47:06",
    "closed_at": null,
    "description": "High memory usage on production server.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "open",
    "severity": "high",
    "reported_by": "Marc Moore",
    "assigned_to": "Sharon Cherry",
    "last_updated": "2025-06-02T08:47:06",
    "environment": "QA",
    "tags": [
      "frontend",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1044",
    "opened_at": "2025-06-02T12:08:31",
    "closed_at": null,
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "open",
    "severity": "low",
    "reported_by": "Sierra Johnson",
    "assigned_to": "Evelyn Galvan",
    "last_updated": "2025-06-02T20:08:31",
    "environment": "production",
    "tags": [
      "login",
      "UI"
    ]
  },
  {
    "ticket_number": "TKT-1045",
    "opened_at": "2025-06-03T02:55:21",
    "closed_at": null,
    "description": "Database replication lag noticed.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "security",
    "status": "open",
    "severity": "medium",
    "reported_by": "Sharon Cochran",
    "assigned_to": "Richard Rodriguez",
    "last_updated": "2025-06-03T09:55:21",
    "environment": "staging",
    "tags": [
      "database",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1046",
    "opened_at": "2025-06-02T16:39:01",
    "closed_at": null,
    "description": "Payment processing fails for edge cases.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "account",
    "status": "resolved",
    "severity": "high",
    "reported_by": "Shannon Walker",
    "assigned_to": "Julia Torres",
    "last_updated": "2025-06-02T17:39:01",
    "environment": "production",
    "tags": [
      "database",
      "login"
    ]
  },
  {
    "ticket_number": "TKT-1047",
    "opened_at": "2025-06-04T12:33:16",
    "closed_at": null,
    "description": "Unauthorized access detected in logs.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "open",
    "severity": "critical",
    "reported_by": "Crystal Johnson",
    "assigned_to": "Garrett Lin",
    "last_updated": "2025-06-04T18:33:16",
    "environment": "QA",
    "tags": [
      "frontend",
      "database"
    ]
  },
  {
    "ticket_number": "TKT-1048",
    "opened_at": "2025-06-03T15:33:16",
    "closed_at": "2025-06-05T17:33:16",
    "description": "Rate limiter blocks legitimate users.",
    "resolution_comment": "Security vulnerability patched.",
    "closed_by": "Diana May",
    "type": "account",
    "status": "closed",
    "severity": "low",
    "reported_by": "William Herrera",
    "assigned_to": "Ashley Waller",
    "last_updated": "2025-06-05T17:33:16",
    "environment": "QA",
    "tags": [
      "UI",
      "API"
    ]
  },
  {
    "ticket_number": "TKT-1049",
    "opened_at": "2025-06-04T03:43:07",
    "closed_at": "2025-06-06T02:43:07",
    "description": "Broken CSS on login page.",
    "resolution_comment": "Credentials reset and access restored.",
    "closed_by": "Victor Baker",
    "type": "server",
    "status": "closed",
    "severity": "high",
    "reported_by": "Jeffrey Chandler",
    "assigned_to": "Larry Dixon",
    "last_updated": "2025-06-06T02:43:07",
    "environment": "QA",
    "tags": [
      "database",
      "backend"
    ]
  },
  {
    "ticket_number": "TKT-1050",
    "opened_at": "2025-06-01T18:08:59",
    "closed_at": null,
    "description": "Login service returning 500 errors.",
    "resolution_comment": null,
    "closed_by": null,
    "type": "server",
    "status": "resolved",
    "severity": "critical",
    "reported_by": "Kenneth Scott",
    "assigned_to": "April Frost",
    "last_updated": "2025-06-02T00:08:59",
    "environment": "staging",
    "tags": [
      "backend",
      "database"
    ]
  }
]