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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Customer Support Analysis Dashboard</title>
<script src="https://cdn.tailwindcss.com"></script>
<script src="https://cdn.jsdelivr.net/npm/chart.js"></script>
<script src="https://cdnjs.cloudflare.com/ajax/libs/jspdf/2.5.1/jspdf.umd.min.js"></script>
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css">
<style>
:root {
--primary-blue: #1e3a8a;
--secondary-blue: #3b82f6;
--light-blue: #dbeafe;
--dark-gray: #374151;
--medium-gray: #9ca3af;
--light-gray: #f3f4f6;
}
.gradient-bg {
background: linear-gradient(135deg, var(--primary-blue) 0%, var(--secondary-blue) 100%);
}
.glass-effect {
background: rgba(255, 255, 255, 0.1);
backdrop-filter: blur(10px);
border: 1px solid rgba(255, 255, 255, 0.2);
}
.hover-scale {
transition: transform 0.3s ease;
}
.hover-scale:hover {
transform: scale(1.02);
}
.animate-fade-in {
animation: fadeIn 0.5s ease-in;
}
@keyframes fadeIn {
from { opacity: 0; transform: translateY(20px); }
to { opacity: 1; transform: translateY(0); }
}
.status-badge {
padding: 4px 12px;
border-radius: 20px;
font-size: 12px;
font-weight: 600;
}
.status-open { background-color: #fee2e2; color: #dc2626; }
.status-in-progress { background-color: #fef3c7; color: #d97706; }
.status-resolved { background-color: #d1fae5; color: #059669; }
.priority-high { border-left: 4px solid #ef4444; }
.priority-medium { border-left: 4px solid #f59e0b; }
.priority-low { border-left: 4px solid #10b981; }
</style>
</head>
<body class="bg-gray-50 font-sans">
<div class="flex h-screen">
<!-- Sidebar -->
<aside class="w-64 bg-white shadow-lg">
<div class="p-6">
<div class="flex items-center space-x-3">
<div class="w-10 h-10 gradient-bg rounded-lg flex items-center justify-center">
<i class="fas fa-headset text-white"></i>
</div>
<h1 class="text-xl font-bold text-gray-800">SupportHub</h1>
</div>
</div>
<nav class="mt-6">
<a href="#" class="flex items-center px-6 py-3 text-sm font-medium text-white gradient-bg">
<i class="fas fa-chart-line mr-3"></i>
Dashboard
</a>
<a href="#" class="flex items-center px-6 py-3 text-sm font-medium text-gray-600 hover:bg-gray-50">
<i class="fas fa-ticket-alt mr-3"></i>
Tickets
</a>
<a href="#" class="flex items-center px-6 py-3 text-sm font-medium text-gray-600 hover:bg-gray-50">
<i class="fas fa-users mr-3"></i>
Agents
</a>
<a href="#" class="flex items-center px-6 py-3 text-sm font-medium text-gray-600 hover:bg-gray-50">
<i class="fas fa-cog mr-3"></i>
Settings
</a>
</nav>
</aside>
<!-- Main Content -->
<main class="flex-1 overflow-y-auto">
<!-- Header -->
<header class="bg-white shadow-sm">
<div class="px-8 py-4 flex items-center justify-between">
<div>
<h2 class="text-2xl font-bold text-gray-800">Customer Support Analytics</h2>
<p class="text-sm text-gray-600 mt-1">Monitor and analyze support performance</p>
</div>
<div class="flex items-center space-x-4">
<div class="relative">
<input type="text" id="searchInput" placeholder="Search tickets..."
class="pl-10 pr-4 py-2 border border-gray-300 rounded-lg focus:outline-none focus:border-blue-500">
<i class="fas fa-search absolute left-3 top-3 text-gray-400"></i>
</div>
<button onclick="exportCSV()" class="px-4 py-2 bg-blue-600 text-white rounded-lg hover:bg-blue-700 transition">
<i class="fas fa-download mr-2"></i>CSV
</button>
<button onclick="exportPDF()" class="px-4 py-2 bg-gray-600 text-white rounded-lg hover:bg-gray-700 transition">
<i class="fas fa-file-pdf mr-2"></i>PDF
</button>
</div>
</div>
</header>
<!-- Dashboard Content -->
<div class="p-8">
<!-- Metrics Cards -->
<div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-6 mb-8">
<div class="bg-white p-6 rounded-xl shadow-lg hover-scale animate-fade-in">
<div class="flex items-center justify-between">
<div>
<p class="text-sm font-medium text-gray-600">Total Tickets</p>
<p class="text-3xl font-bold text-gray-800">1,247</p>
<p class="text-sm text-green-600 mt-1">
<i class="fas fa-arrow-up"></i> 12% from last month
</p>
</div>
<div class="w-12 h-12 bg-blue-100 rounded-lg flex items-center justify-center">
<i class="fas fa-ticket-alt text-blue-600 text-xl"></i>
</div>
</div>
</div>
<div class="bg-white p-6 rounded-xl shadow-lg hover-scale animate-fade-in">
<div class="flex items-center justify-between">
<div>
<p class="text-sm font-medium text-gray-600">Avg Response Time</p>
<p class="text-3xl font-bold text-gray-800">2.4 hrs</p>
<p class="text-sm text-red-600 mt-1">
<i class="fas fa-arrow-up"></i> 0.3 hrs from last week
</p>
</div>
<div class="w-12 h-12 bg-green-100 rounded-lg flex items-center justify-center">
<i class="fas fa-clock text-green-600 text-xl"></i>
</div>
</div>
</div>
<div class="bg-white p-6 rounded-xl shadow-lg hover-scale animate-fade-in">
<div class="flex items-center justify-between">
<div>
<p class="text-sm font-medium text-gray-600">Resolution Rate</p>
<p class="text-3xl font-bold text-gray-800">89.7%</p>
<p class="text-sm text-green-600 mt-1">
<i class="fas fa-arrow-up"></i> 3.2% improvement
</p>
</div>
<div class="w-12 h-12 bg-purple-100 rounded-lg flex items-center justify-center">
<i class="fas fa-check-circle text-purple-600 text-xl"></i>
</div>
</div>
</div>
<div class="bg-white p-6 rounded-xl shadow-lg hover-scale animate-fade-in">
<div class="flex items-center justify-between">
<div>
<p class="text-sm font-medium text-gray-600">CSAT Score</p>
<p class="text-3xl font-bold text-gray-800">4.7/5</p>
<p class="text-sm text-green-600 mt-1">
<i class="fas fa-arrow-up"></i> 0.2 from last month
</p>
</div>
<div class="w-12 h-12 bg-yellow-100 rounded-lg flex items-center justify-center">
<i class="fas fa-star text-yellow-600 text-xl"></i>
</div>
</div>
</div>
</div>
<!-- Chart -->
<div class="bg-white p-6 rounded-xl shadow-lg mb-8">
<h3 class="text-lg font-semibold text-gray-800 mb-4">Ticket Evolution</h3>
<canvas id="ticketChart" height="100"></canvas>
</div>
<!-- Tickets Table -->
<div class="bg-white rounded-xl shadow-lg">
<div class="p-6 border-b">
<h3 class="text-lg font-semibold text-gray-800">Recent Tickets</h3>
</div>
<div class="overflow-x-auto">
<table class="w-full" id="ticketsTable">
<thead class="bg-gray-50">
<tr>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">ID</th>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Subject</th>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Status</th>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Priority</th>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Assigned To</th>
<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Created</th>
</tr>
</thead>
<tbody id="ticketsTableBody" class="bg-white divide-y divide-gray-200">
<!-- Data will be populated by JavaScript -->
</tbody>
</table>
</div>
</div>
</div>
</main>
</div>
<script>
// Sample data
const ticketsData = [
{ id: 'TCK-001', subject: 'Login issue with 2FA', status: 'open', priority: 'high', assigned: 'John Doe', created: '2024-01-15' },
{ id: 'TCK-002', subject: 'Billing discrepancy', status: 'in-progress', priority: 'medium', assigned: 'Jane Smith', created: '2024-01-14' },
{ id: 'TCK-003', subject: 'Feature request: Dark mode', status: 'resolved', priority: 'low', assigned: 'Mike Johnson', created: '2024-01-13' },
{ id: 'TCK-004', subject: 'API rate limit exceeded', status: 'open', priority: 'high', assigned: 'Sarah Wilson', created: '2024-01-15' },
{ id: 'TCK-005', subject: 'Mobile app crashes', status: 'in-progress', priority: 'medium', assigned: 'Tom Brown', created: '2024-01-12' }
];
// Initialize dashboard
function initDashboard() {
renderTicketsTable(ticketsData);
initChart();
}
// Render tickets table
function renderTicketsTable(data) {
const tbody = document.getElementById('ticketsTableBody');
tbody.innerHTML = '';
data.forEach(ticket => {
const tr = document.createElement('tr');
tr.className = 'hover:bg-gray-50';
tr.innerHTML = `
<td class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">${ticket.id}</td>
<td class="px-6 py-4 whitespace-nowrap text-sm text-gray-900">${ticket.subject}</td>
<td class="px-6 py-4 whitespace-nowrap">
<span class="status-badge status-${ticket.status}">${ticket.status}</span>
</td>
<td class="px-6 py-4 whitespace-nowrap">
<div class="priority-${ticket.priority} pl-4">${ticket.priority}</div>
</td>
<td class="px-6 py-4 whitespace-nowrap text-sm text-gray-900">${ticket.assigned}</td>
<td class="px-6 py-4 whitespace-nowrap text-sm text-gray-500">${ticket.created}</td>
`;
tbody.appendChild(tr);
});
}
// Initialize chart
function initChart() {
const ctx = document.getElementById('ticketChart').getContext('2d');
new Chart(ctx, {
type: 'line',
data: {
labels: ['Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun'],
datasets: [{
label: 'Open Tickets',
data: [65, 59, 80, 81, 56, 55],
borderColor: '#3b82f6',
backgroundColor: 'rgba(59, 130, 246, 0.1)',
tension: 0.4,
fill: true
}, {
label: 'Resolved Tickets',
data: [28, 48, 40, 19, 86, 27],
borderColor: '#10b981',
backgroundColor: 'rgba(16, 185, 129, 0.1)',
tension: 0.4,
fill: true
}]
},
options: {
responsive: true,
maintainAspectRatio: false,
plugins: {
legend: {
position: 'top',
}
},
scales: {
y: {
beginAtZero: true
}
}
}
});
}
// Search functionality
document.getElementById('searchInput').addEventListener('input', function(e) {
const searchTerm = e.target.value.toLowerCase();
const filteredData = ticketsData.filter(ticket =>
ticket.id.toLowerCase().includes(searchTerm) ||
ticket.subject.toLowerCase().includes(searchTerm) ||
ticket.status.toLowerCase().includes(searchTerm) ||
ticket.priority.toLowerCase().includes(searchTerm)
);
renderTicketsTable(filteredData);
});
// Export functions
function exportCSV() {
const csvContent = "data:text/csv;charset=utf-8,"
+ "ID,Subject,Status,Priority,Assigned To,Created\n"
+ ticketsData.map(t => `${t.id},${t.subject},${t.status},${t.priority},${t.assigned},${t.created}`).join("\n");
const link = document.createElement("a");
link.setAttribute("href", encodeURI(csvContent));
link.setAttribute("download", "tickets.csv");
document.body.appendChild(link);
link.click();
document.body.removeChild(link);
}
function exportPDF() {
const { jsPDF } = window.jspdf;
const doc = new jsPDF();
doc.setFontSize(16);
doc.text("Support Tickets Report", 20, 20);
let y = 40;
ticketsData.forEach(ticket => {
doc.setFontSize(12);
doc.text(`${ticket.id} - ${ticket.subject}`, 20, y);
doc.text(`Status: ${ticket.status}`, 20, y + 10);
doc.text(`Priority: ${ticket.priority}`, 20, y + 20);
y += 30;
});
doc.save("tickets-report.pdf");
}
// Initialize dashboard on load
initDashboard();
</script>
<p style="border-radius: 8px; text-align: center; font-size: 12px; color: #fff; margin-top: 16px;position: fixed; left: 8px; bottom: 8px; z-index: 10; background: rgba(0, 0, 0, 0.8); padding: 4px 8px;">Made with <img src="https://enzostvs-deepsite.hf.space/logo.svg" alt="DeepSite Logo" style="width: 16px; height: 16px; vertical-align: middle;display:inline-block;margin-right:3px;filter:brightness(0) invert(1);"><a href="https://enzostvs-deepsite.hf.space" style="color: #fff;text-decoration: underline;" target="_blank" >DeepSite</a> - 🧬 <a href="https://enzostvs-deepsite.hf.space?remix=Ai-ethic/website-theme" style="color: #fff;text-decoration: underline;" target="_blank" >Remix</a></p></body>
</html> |