data/raw/transcripts.csv

file_name,text,language,duration_s,timestamp,products,brands,budget,features,intent,decision_stage,use_case,objections,sentiment,confidence_score,hesitation_score,delay_flag,conversion_label,conversion_probability,conversion_prediction,model_accuracy,model_precision,model_recall,model_f1,xgboost_base_probability,intent_score,behavioral_score,emotion_score,engagement_score,extraction_provider,pii_redaction_count,raw_features_json
conv_001.wav,"Start. Hi, I want a laptop under 60,000. Sure. What will you mainly use it for? Programming and basic gaming. Do you have any brand performance like Dell HP or Lenovo? Not really. Just something reliable. Oh, okay. I can suggest a Dell Inspired on and a Lenovo idea part in that range. Both are good for programming. Okay, but I'm not sure if I should buy now. We currently have an offer and the EMA options available. I think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you.",en,42.0,2026-03-31T06:08:51.926020Z,,,,,,,,,,,,,,,,,,,,,,,,,,,
meeting-capture-2026-05-18T06-23-05-117Z.webm,"Customer: Hi, good morning. Thank you for calling [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. How may I assist you today? Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. I am calling because I want to update some details in my email address and also check the status of my recent services. Certainly [CUSTOMER_NAME_REDACTED]. I will be happy to help you with that. Agent: Before we proceed, may I verify your account information for your security purpose? Customer: Yeah sure. Can you please confirm your registered phone number? Agent: Yeah, yes. It's 987.640210. Thank you. Could you be able to confirm your email address? Yeah sure. John Matthew Hathiew. Perfectly. Last email, I know your date of birth. Yeah, my date of birth is August 14, 1998. Thank you for verifying your details. Can I help you today regarding your account? Yeah, okay. Thank you. Sara, I am mainly focusing on buying phone. Customer: I am focusing on camera and back. All around. Agent: Sir, can you say about your budget? Customer: I need almost 1 lakh or 80,000 budget I needed. Budget phone I wanted. Agent: Sir, yeah. We have Samsung and iPhone area. We have Samsung if you are focusing on Samsung, we have S24 and iPhone if you are focusing on iPhone. We have 17, 7 day Brahmins and 17 Pro is there. Yeah. All fine.",en,102.0,2026-05-18T06:23:47.645944Z,phone,,,camera,Interested,,,,Very Positive,0.9,0,0,warm,0.619,,,,,,,,,,,local-fallback,5,"[{""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""camera"", ""name"": ""camera"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: Hi, good morning. Agent: Thank you for calling Brighton. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. I am calling because I want to update some details in my email address and also check the status of my recent services. Certainly [CUSTOMER_NAME_REDACTED]. Agent: I will be happy to help you with that. Before we proceed, may I verify your account information for your security purpose? Yeah sure. Customer: Can you please confirm your registered phone number? Agent: Yeah, yes. Customer: It's [PHONE_REDACTED]. Agent: Thank you. Could you be able to confirm your email address? Yeah sure. Customer: [CUSTOMER_NAME_REDACTED]. Agent: Perfectly. Last email, I know your date of birth. Yeah, my date of birth is August 14, 1998. Thank you for verifying your details. Can I help you today regarding your account? Customer: Yeah, okay. Agent: Thank you. Customer: Sara, I am mainly focusing on buying phone. Agent: I am focusing on camera and back. Customer: All around. Agent: Sir, can you say about your budget? Customer: I need almost 1 lakh or 80,000 budget I needed. Budget phone I wanted. Sir, yeah. Agent: We have Samsung and iPhone area. We have Samsung if you are focusing on Samsung, we have S24 and iPhone if you are focusing on iPhone. We have 17, 7 day Brahmins and 17 Pro is there. Customer: Yeah. Agent: All fine.",,,2026-05-18T06:35:37.641164Z,phone,,"1 lakh, 80000, Budget phone",,Interested,,,,Very Positive,0.9,0,0,warm,0.612,,,,,,,,,,,llama,6,"[{""value"": ""1 lakh"", ""label"": ""BUDGET"", ""name"": ""1 lakh""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""Budget phone"", ""label"": ""BUDGET"", ""name"": ""Budget phone""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good morning! Agent: Thank you for calling TechNova Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. Agent: I was actually looking for information about your SAP C3 platform. Customer: [Agent]: Sure, [CUSTOMER_NAME_REDACTED]. Agent: I’d be happy to help you with that. Customer: May I know if you are calling from an organization or for personal learning purposes? Agent: [Customer]: I’m calling from a small retail company called BrightMart Solutions. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I work as an [JOB_TITLE_REDACTED]. [Agent]: Understood. So are you mainly looking for customer service automation, analytics, or cloud integration features? Agent: [Customer]: Mostly customer support automation and conversation analytics. Customer: [Agent]: Perfect. Agent: SAP C3 provides AI-powered customer interaction management, real-time analytics, sentiment analysis, and automated workflows. Approximately how many customer calls or chats does your company handle daily? [Customer]: Around 300 to 400 interactions per day. Customer: [Agent]: That’s a good scale for implementing SAP C3 solutions. Agent: May I also know your business location? Customer: [Customer]: We are based in [ADDRESS_LOCATION_REDACTED]. Agent: [Agent]: Thank you. And could you please share your official email address for sending the product brochure and demo details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you, [CUSTOMER_NAME_REDACTED]. Agent: Do you also want a live demo session with one of our technical consultants? Customer: [Customer]: Yes, that would be helpful. Agent: [Agent]: Excellent. Could I have your contact number for scheduling the session? [Customer]: My number is 9876543210. Customer: [Agent]: Thank you. Agent: One final question — are you currently using any CRM or customer management platform? Customer: [Customer]: Yes, we are using Zoho CRM at the moment. Agent: [Agent]: That’s great. Customer: [CUSTOMER_NAME_REDACTED] can integrate with [ADDRESS_LOCATION_REDACTED] and several other CRM platforms. Agent: Based on your requirements, I believe our analytics and automation modules would suit your company well. Customer: [Customer]: Sounds good. Agent: [Agent]: I’ll arrange a demo session and send all the details to your email within 24 hours. Customer: [Customer]: Perfect. Agent: Thank you for your help. Customer: [Agent]: You’re welcome, [CUSTOMER_NAME_REDACTED]. Agent: Have a great day! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-19T06:03:52.668445Z,"SAP C3, Zoho CRM",,,"Customer Service Automation, Analytics, Cloud Integration","Curious, Interested",Exploring,Work/personal use,,Emotionally Engaged,0.9,0,0,warm,0.592,1,0.7325,0.6979,0.82,0.754,0.691,0.5,0.6,0.995,0.65,llama,11,"[{""value"": ""SAP C3"", ""label"": ""PRODUCT"", ""name"": ""SAP C3""}, {""value"": ""Zoho CRM"", ""label"": ""PRODUCT"", ""name"": ""Zoho CRM""}, {""value"": ""Customer Service Automation"", ""label"": ""FEATURE"", ""name"": ""Customer Service Automation""}, {""value"": ""Analytics"", ""label"": ""FEATURE"", ""name"": ""Analytics""}, {""value"": ""Cloud Integration"", ""label"": ""FEATURE"", ""name"": ""Cloud Integration""}, {""value"": ""Exploring"", ""label"": ""DECISION_STAGE"", ""name"": ""Exploring""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Customer: [Agent]: Good morning! Agent: Thank you for calling TechNova Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. Agent: I was actually looking for information about your SAP C3 platform. Customer: [Agent]: Sure, [CUSTOMER_NAME_REDACTED]. Agent: I’d be happy to help you with that. Customer: May I know if you are calling from an organization or for personal learning purposes? Agent: [Customer]: I’m calling from a small retail company called BrightMart Solutions. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I work as an [JOB_TITLE_REDACTED]. [Agent]: Understood. So are you mainly looking for customer service automation, analytics, or cloud integration features? Agent: [Customer]: Mostly customer support automation and conversation analytics. Customer: [Agent]: Perfect. Agent: SAP C3 provides AI-powered customer interaction management, real-time analytics, sentiment analysis, and automated workflows. Approximately how many customer calls or chats does your company handle daily? [Customer]: Around 300 to 400 interactions per day. Customer: [Agent]: That’s a good scale for implementing SAP C3 solutions. Agent: May I also know your business location? Customer: [Customer]: We are based in [ADDRESS_LOCATION_REDACTED]. Agent: [Agent]: Thank you. And could you please share your official email address for sending the product brochure and demo details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you, [CUSTOMER_NAME_REDACTED]. Agent: Do you also want a live demo session with one of our technical consultants? Customer: [Customer]: Yes, that would be helpful. Agent: [Agent]: Excellent. Could I have your contact number for scheduling the session? [Customer]: My number is 9876543210. Customer: [Agent]: Thank you. Agent: One final question — are you currently using any CRM or customer management platform? Customer: [Customer]: Yes, we are using Zoho CRM at the moment. Agent: [Agent]: That’s great. Customer: [CUSTOMER_NAME_REDACTED] can integrate with [ADDRESS_LOCATION_REDACTED] and several other CRM platforms. Agent: Based on your requirements, I believe our analytics and automation modules would suit your company well. Customer: [Customer]: Sounds good. Agent: [Agent]: I’ll arrange a demo session and send all the details to your email within 24 hours. Customer: [Customer]: Perfect. Agent: Thank you for your help. Customer: [Agent]: You’re welcome, [CUSTOMER_NAME_REDACTED]. Agent: Have a great day! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-19T06:09:31.594500Z,"SAP C3, Zoho CRM",,,"Customer Service Automation, Analytics, Cloud Integration","Warm Lead, Interested",Evaluating,Work/personal use,,Emotionally Engaged,0.9,0,0,warm,0.627,1,0.7325,0.6979,0.82,0.754,0.741,0.6,0.6,0.995,0.65,llama,11,"[{""value"": ""SAP C3"", ""label"": ""PRODUCT"", ""name"": ""SAP C3""}, {""value"": ""Zoho CRM"", ""label"": ""PRODUCT"", ""name"": ""Zoho CRM""}, {""value"": ""Customer Service Automation"", ""label"": ""FEATURE"", ""name"": ""Customer Service Automation""}, {""value"": ""Analytics"", ""label"": ""FEATURE"", ""name"": ""Analytics""}, {""value"": ""Cloud Integration"", ""label"": ""FEATURE"", ""name"": ""Cloud Integration""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""Warm Lead"", ""label"": ""INTENT"", ""name"": ""Warm Lead""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Customer: [Agent]: Good morning! Agent: Thank you for calling TechNova Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. Agent: I was actually looking for information about your SAP C3 platform. Customer: [Agent]: Sure, [CUSTOMER_NAME_REDACTED]. Agent: I’d be happy to help you with that. Customer: May I know if you are calling from an organization or for personal learning purposes? Agent: [Customer]: I’m calling from a small retail company called BrightMart Solutions. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I work as an [JOB_TITLE_REDACTED]. [Agent]: Understood. So are you mainly looking for customer service automation, analytics, or cloud integration features? Agent: [Customer]: Mostly customer support automation and conversation analytics. Customer: [Agent]: Perfect. Agent: SAP C3 provides AI-powered customer interaction management, real-time analytics, sentiment analysis, and automated workflows. Approximately how many customer calls or chats does your company handle daily? [Customer]: Around 300 to 400 interactions per day. Customer: [Agent]: That’s a good scale for implementing SAP C3 solutions. Agent: May I also know your business location? Customer: [Customer]: We are based in [ADDRESS_LOCATION_REDACTED]. Agent: [Agent]: Thank you. And could you please share your official email address for sending the product brochure and demo details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you, [CUSTOMER_NAME_REDACTED]. Agent: Do you also want a live demo session with one of our technical consultants? Customer: [Customer]: Yes, that would be helpful. Agent: [Agent]: Excellent. Could I have your contact number for scheduling the session? [Customer]: My number is 9876543210. Customer: [Agent]: Thank you. Agent: One final question — are you currently using any CRM or customer management platform? Customer: [Customer]: Yes, we are using Zoho CRM at the moment. Agent: [Agent]: That’s great. Customer: [CUSTOMER_NAME_REDACTED] can integrate with [ADDRESS_LOCATION_REDACTED] and several other CRM platforms. Agent: Based on your requirements, I believe our analytics and automation modules would suit your company well. Customer: [Customer]: Sounds good. Agent: [Agent]: I’ll arrange a demo session and send all the details to your email within 24 hours. Customer: [Customer]: Perfect. Agent: Thank you for your help. Customer: [Agent]: You’re welcome, [CUSTOMER_NAME_REDACTED]. Agent: Have a great day! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-19T06:14:24.884505Z,"SAP C3, Zoho CRM",,,"Customer Service Automation, Analytics, Cloud Integration","Warm Lead, Interested",Evaluating,Work/personal use,,Emotionally Engaged,0.9,0,0,warm,0.627,1,0.7325,0.6979,0.82,0.754,0.741,0.6,0.6,0.995,0.65,llama,11,"[{""value"": ""SAP C3"", ""label"": ""PRODUCT"", ""name"": ""SAP C3""}, {""value"": ""Zoho CRM"", ""label"": ""PRODUCT"", ""name"": ""Zoho CRM""}, {""value"": ""Customer Service Automation"", ""label"": ""FEATURE"", ""name"": ""Customer Service Automation""}, {""value"": ""Analytics"", ""label"": ""FEATURE"", ""name"": ""Analytics""}, {""value"": ""Cloud Integration"", ""label"": ""FEATURE"", ""name"": ""Cloud Integration""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""Warm Lead"", ""label"": ""INTENT"", ""name"": ""Warm Lead""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Customer: [Agent]: Good morning! Agent: Thank you for calling TechNova Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED], my name is [CUSTOMER_NAME_REDACTED]. Agent: I was actually looking for information about your SAP C3 platform. Customer: [Agent]: Sure, [CUSTOMER_NAME_REDACTED]. Agent: I’d be happy to help you with that. Customer: May I know if you are calling from an organization or for personal learning purposes? Agent: [Customer]: I’m calling from a small retail company called BrightMart Solutions. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I work as an [JOB_TITLE_REDACTED]. [Agent]: Understood. So are you mainly looking for customer service automation, analytics, or cloud integration features? Agent: [Customer]: Mostly customer support automation and conversation analytics. Customer: [Agent]: Perfect. Agent: SAP C3 provides AI-powered customer interaction management, real-time analytics, sentiment analysis, and automated workflows. Approximately how many customer calls or chats does your company handle daily? [Customer]: Around 300 to 400 interactions per day. Customer: [Agent]: That’s a good scale for implementing SAP C3 solutions. Agent: May I also know your business location? Customer: [Customer]: We are based in [ADDRESS_LOCATION_REDACTED]. Agent: [Agent]: Thank you. And could you please share your official email address for sending the product brochure and demo details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you, [CUSTOMER_NAME_REDACTED]. Agent: Do you also want a live demo session with one of our technical consultants? Customer: [Customer]: Yes, that would be helpful. Agent: [Agent]: Excellent. Could I have your contact number for scheduling the session? [Customer]: My number is 9876543210. Customer: [Agent]: Thank you. Agent: One final question — are you currently using any CRM or customer management platform? Customer: [Customer]: Yes, we are using Zoho CRM at the moment. Agent: [Agent]: That’s great. Customer: [CUSTOMER_NAME_REDACTED] can integrate with [ADDRESS_LOCATION_REDACTED] and several other CRM platforms. Agent: Based on your requirements, I believe our analytics and automation modules would suit your company well. Customer: [Customer]: Sounds good. Agent: [Agent]: I’ll arrange a demo session and send all the details to your email within 24 hours. Customer: [Customer]: Perfect. Agent: Thank you for your help. Customer: [Agent]: You’re welcome, [CUSTOMER_NAME_REDACTED]. Agent: Have a great day! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-19T06:17:10.432064Z,"SAP C3, Zoho CRM",,,"Customer Service Automation, Analytics, Cloud Integration","Curious, Interested",Exploring,Work/personal use,,Emotionally Engaged,0.9,0,0,warm,0.592,1,0.7325,0.6979,0.82,0.754,0.691,0.5,0.6,0.995,0.65,llama,11,"[{""value"": ""SAP C3"", ""label"": ""PRODUCT"", ""name"": ""SAP C3""}, {""value"": ""Zoho CRM"", ""label"": ""PRODUCT"", ""name"": ""Zoho CRM""}, {""value"": ""Customer Service Automation"", ""label"": ""FEATURE"", ""name"": ""Customer Service Automation""}, {""value"": ""Analytics"", ""label"": ""FEATURE"", ""name"": ""Analytics""}, {""value"": ""Cloud Integration"", ""label"": ""FEATURE"", ""name"": ""Cloud Integration""}, {""value"": ""Exploring"", ""label"": ""DECISION_STAGE"", ""name"": ""Exploring""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Customer: Good morning my name is [CUSTOMER_NAME_REDACTED] and I am from [ADDRESS_LOCATION_REDACTED], Co. Agent: My name is Arun Pichai and my email id is abhi midi 213 Thank you for your valuable information. Customer: I like to do time to",,,2026-05-19T08:09:13.535547Z,,,,,,,,,Very Positive,0.5,0,0,warm,0.496,0,0.7325,0.6979,0.82,0.754,0.71,0.5,0.5,0.83,0.0,llama,2,[]
typed-conversation,"Customer: [Agent]: Good evening! Agent: Thank you for contacting Nexa Customer Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. I wanted to know more about your [ADDRESS_LOCATION_REDACTED] customer support platform. [Agent]: Certainly. Agent: May I know your name first? Customer: [Customer]: My name is [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Nice to meet you, Priya. Customer: Are you calling on behalf of a company? Agent: [Customer]: Yes, I work for GreenLeaf Healthcare. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I’m the Customer Relations Executive. [Agent]: Understood. So are you mainly looking for chatbot automation, voice analytics, or customer engagement solutions? Agent: [Customer]: Mainly voice analytics and customer behavior tracking. [Agent]: That’s one of our core services. Our platform can analyze customer conversations, detect sentiment, identify keywords, and generate performance reports automatically. Customer: [Customer]: That sounds useful actually. Agent: [Agent]: Approximately how many support calls does your organization receive daily? Customer: [Customer]: Around 150 calls per day. Agent: [Agent]: That’s a good volume for analytics optimization. May I know where your company is located? [Customer]: We are based in Bangalore. Customer: [Agent]: Thank you. Agent: Are you currently using any customer support software? Customer: [Customer]: Yes, we are using [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Perfect. Our platform supports integration with Freshdesk and CRM systems. Would you like a demo session? Customer: [Customer]: Yes, definitely. Agent: [Agent]: Great. Could you share your email address so I can send the details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you. Agent: And your contact number please? Customer: [Customer]: [PHONE_REDACTED]. Agent: [Agent]: Thank you, Priya. Customer: One last question — are you mainly interested in improving customer satisfaction or agent performance monitoring? Agent: [Customer]: Mostly customer satisfaction analysis. Customer: [Agent]: Excellent. Agent: Our AI models can identify customer frustration, satisfaction trends, and recurring issues from call recordings. Customer: [Customer]: That’s exactly what we are looking for. Agent: [Agent]: Wonderful. Customer: I’ll arrange a personalized demo and send the product brochure within today. Agent: [Customer]: Thank you so much. Customer: [Agent]: You’re welcome, [ADDRESS_LOCATION_REDACTED]. Agent: Have a wonderful evening! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-19T08:09:42.269237Z,,,150,performance,"High Interest, Interested",Evaluating,"customer satisfaction, agent performance monitoring",,Very Positive,0.9,0,0,warm,0.635,1,0.7325,0.6979,0.82,0.754,0.751,0.8,0.5,0.996,0.5,llama,8,"[{""value"": ""customer satisfaction"", ""label"": ""USE_CASE"", ""name"": ""customer satisfaction""}, {""value"": ""agent performance monitoring"", ""label"": ""USE_CASE"", ""name"": ""agent performance monitoring""}, {""value"": ""150"", ""label"": ""BUDGET"", ""name"": ""150""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: Good afternoon. Agent: Hi, good afternoon. May I know your name please? Customer: Yes, my name is [CUSTOMER_NAME_REDACTED]. Agent: Yeah, so which product you are now seriously like so let me introduce myself. Customer: I am [CUSTOMER_NAME_REDACTED]. I am the company HR of Oxygen Private Limited. Agent: So, yeah, so we are mainly focusing on products like electronics items, mainly mobile phone, laptops and all which product you are looking now, ma'am? Customer: I am looking for Samsung S24. Agent: Okay, Samsung S24. Customer: Can you about your like budget like how much amount you are aiming like annual income can you mention and your email address and phone number also like so we can write in our notebook. Agent: Okay, so I have an annual income of almost 1 lakh and my mobile number is 9061. Customer: 6049 and my idea is 23003 at gmail.com Oh, okay. Agent: Thank you ma'am. So, what about your budget? Mainly you are looking about the budget. Customer: 65000. Agent: Yeah, so 465000 Samsung S24 is a great opportunity, option and I will suggest you iPhone 17 is good for camera and mobile and the UOS is also good. For your current budget is 65000. If you increase 20,000 also you can take iPhone as an asset. Customer: That's my suggestion actually. Agent: That's not required. Customer: Like I would want to increase my budget. Agent: So the budget is 6465000. Customer: Yeah, so you can prefer focused on Samsung mobile and also if you are looking for iPhone 14 is there 16 is there, you can also buy that also. Agent: Okay, fine. Customer: Like I'll get back to you then. Agent: Yeah, okay. We have EMI options also. Oh, I'm not opting EMI options. Customer: Okay ma'am. Agent: When you will be available for the product, can you take the product if you are looking for Samsung S23? Oh, sorry, S24 and I'll be available from today's self evening. Okay, thank you. Customer: Thank you ma'am. Agent: Have a nice day. Customer: Okay, thank you.",,,2026-05-19T08:25:36.150768Z,"Samsung S24, phone","Samsung, iPhone",65000,,Interested,Considering,,,Very Positive,0.2,2,1,warm,0.498,0,0.7325,0.6979,0.82,0.754,0.461,0.5,0.55,0.992,0.5,llama,2,"[{""value"": ""Samsung S24"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24""}, {""value"": ""65000"", ""label"": ""BUDGET"", ""name"": ""65000""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}]"
typed-conversation,"Customer: [Agent]: Good evening! Agent: Thank you for contacting Nexa Customer Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. I wanted to know more about your [ADDRESS_LOCATION_REDACTED] customer support platform. [Agent]: Certainly. Agent: May I know your name first? Customer: [Customer]: My name is [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Nice to meet you, Priya. Customer: Are you calling on behalf of a company? Agent: [Customer]: Yes, I work for GreenLeaf Healthcare. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I’m the Customer Relations Executive. [Agent]: Understood. So are you mainly looking for chatbot automation, voice analytics, or customer engagement solutions? Agent: [Customer]: Mainly voice analytics and customer behavior tracking. [Agent]: That’s one of our core services. Our platform can analyze customer conversations, detect sentiment, identify keywords, and generate performance reports automatically. Customer: [Customer]: That sounds useful actually. Agent: [Agent]: Approximately how many support calls does your organization receive daily? Customer: [Customer]: Around 150 calls per day. Agent: [Agent]: That’s a good volume for analytics optimization. May I know where your company is located? [Customer]: We are based in Bangalore. Customer: [Agent]: Thank you. Agent: Are you currently using any customer support software? Customer: [Customer]: Yes, we are using [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Perfect. Our platform supports integration with Freshdesk and CRM systems. Would you like a demo session? Customer: [Customer]: Yes, definitely. Agent: [Agent]: Great. Could you share your email address so I can send the details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you. Agent: And your contact number please? Customer: [Customer]: [PHONE_REDACTED]. Agent: [Agent]: Thank you, Priya. Customer: One last question — are you mainly interested in improving customer satisfaction or agent performance monitoring? Agent: [Customer]: Mostly customer satisfaction analysis. Customer: [Agent]: Excellent. Agent: Our AI models can identify customer frustration, satisfaction trends, and recurring issues from call recordings. Customer: [Customer]: That’s exactly what we are looking for. Agent: [Agent]: Wonderful. Customer: I’ll arrange a personalized demo and send the product brochure within today. Agent: [Customer]: Thank you so much. Customer: [Agent]: You’re welcome, [ADDRESS_LOCATION_REDACTED]. Agent: Have a wonderful evening! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-20T06:50:16.893147Z,,,150,performance,"High Interest, Interested",Evaluating,"customer satisfaction, agent performance monitoring",,Very Positive,0.9,0,0,warm,0.635,1,0.7325,0.6979,0.82,0.754,0.751,0.8,0.5,0.996,0.5,llama,8,"[{""value"": ""customer satisfaction"", ""label"": ""USE_CASE"", ""name"": ""customer satisfaction""}, {""value"": ""agent performance monitoring"", ""label"": ""USE_CASE"", ""name"": ""agent performance monitoring""}, {""value"": ""150"", ""label"": ""BUDGET"", ""name"": ""150""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good evening! Agent: Thank you for contacting Nexa Customer Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. I wanted to know more about your [ADDRESS_LOCATION_REDACTED] customer support platform. [Agent]: Certainly. Agent: May I know your name first? Customer: [Customer]: My name is [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Nice to meet you, Priya. Customer: Are you calling on behalf of a company? Agent: [Customer]: Yes, I work for GreenLeaf Healthcare. Customer: [Agent]: Great. Agent: And what is your role there? Customer: [Customer]: I’m the Customer Relations Executive. [Agent]: Understood. So are you mainly looking for chatbot automation, voice analytics, or customer engagement solutions? Agent: [Customer]: Mainly voice analytics and customer behavior tracking. [Agent]: That’s one of our core services. Our platform can analyze customer conversations, detect sentiment, identify keywords, and generate performance reports automatically. Customer: [Customer]: That sounds useful actually. Agent: [Agent]: Approximately how many support calls does your organization receive daily? Customer: [Customer]: Around 150 calls per day. Agent: [Agent]: That’s a good volume for analytics optimization. May I know where your company is located? [Customer]: We are based in Bangalore. Customer: [Agent]: Thank you. Agent: Are you currently using any customer support software? Customer: [Customer]: Yes, we are using [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Perfect. Our platform supports integration with Freshdesk and CRM systems. Would you like a demo session? Customer: [Customer]: Yes, definitely. Agent: [Agent]: Great. Could you share your email address so I can send the details? [Customer]: Sure. Customer: It’s [EMAIL_REDACTED] [Agent]: Thank you. Agent: And your contact number please? Customer: [Customer]: [PHONE_REDACTED]. Agent: [Agent]: Thank you, Priya. Customer: One last question — are you mainly interested in improving customer satisfaction or agent performance monitoring? Agent: [Customer]: Mostly customer satisfaction analysis. Customer: [Agent]: Excellent. Agent: Our AI models can identify customer frustration, satisfaction trends, and recurring issues from call recordings. Customer: [Customer]: That’s exactly what we are looking for. Agent: [Agent]: Wonderful. Customer: I’ll arrange a personalized demo and send the product brochure within today. Agent: [Customer]: Thank you so much. Customer: [Agent]: You’re welcome, [ADDRESS_LOCATION_REDACTED]. Agent: Have a wonderful evening! Customer: [Customer]: You too. Agent: Bye.",,,2026-05-26T11:02:17.300003Z,,,150,performance,"High Interest, Interested",Evaluating,"customer satisfaction, agent performance monitoring",,Very Positive,0.9,0,0,warm,0.635,1,0.7325,0.6979,0.82,0.754,0.751,0.8,0.5,0.996,0.5,llama,8,"[{""value"": ""customer satisfaction"", ""label"": ""USE_CASE"", ""name"": ""customer satisfaction""}, {""value"": ""agent performance monitoring"", ""label"": ""USE_CASE"", ""name"": ""agent performance monitoring""}, {""value"": ""150"", ""label"": ""BUDGET"", ""name"": ""150""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good afternoon! Agent: Thank you for calling Vision Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I assist you today? Customer: [Customer]: Hi Rahul. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new Smart TV for my home. Agent: [Agent]: I'd be happy to help, Arjun. Customer: May I know which city you're calling from? Agent: [Customer]: I'm calling from Kochi, Kerala. Customer: [Agent]: Great. What size TV are you looking for? [Customer]: I'm thinking about a 55-inch TV. Agent: [Agent]: Excellent choice. Customer: Do you have any preferred brands in mind? Agent: [Customer]: I've been considering Samsung, LG, and Sony. Customer: [Agent]: Those are all great options. Agent: May I know your approximate budget? Customer: [Customer]: Around ₹60,000 to ₹75,000. Agent: [Agent]: Perfect. Within that budget, I would recommend the Samsung Crystal 4K Series and the LG UHD AI ThinQ Series. What will be your primary usage—movies, sports, gaming, or regular TV channels? Customer: [Customer]: Mostly movies and OTT platforms like [ADDRESS_LOCATION_REDACTED] and Amazon Prime. Agent: [Agent]: That's helpful. Do you need any gaming features such as high refresh rates or HDMI 2.1 support? Customer: [Customer]: Not really. I don't play games much. [Agent]: Understood. Agent: How many people usually watch TV in your household? [Customer]: Four members, including my parents and my wife. Customer: [Agent]: Great. Agent: A 55-inch 4K Smart TV would be ideal for your family. Customer: Are you planning to mount it on the wall or place it on a TV unit? Agent: [Customer]: We plan to mount it on the wall. Customer: [Agent]: Noted. Agent: We provide free wall-mount installation for selected models. Could I have your email address so I can send product brochures and offers? [Customer]: Sure. Customer: My email is [EMAIL_REDACTED]. Agent: [Agent]: Thank you. And your contact number? [Customer]: 9876543210. Customer: [Agent]: Thank you, [CUSTOMER_NAME_REDACTED]. Agent: Are you planning to purchase the TV immediately or within the next few weeks? Customer: [Customer]: Most likely within the next two weeks. Agent: [Agent]: That's great. We currently have a festive offer with up to 15% discount and free installation. [Customer]: That sounds good. Customer: [Agent]: I'll send you a detailed comparison of Samsung and LG models along with the current offers. Agent: [Customer]: Perfect. Customer: That would help me decide. Agent: [Agent]: Wonderful. Customer: Is there anything else I can assist you with today? Agent: [Customer]: No, that's all. Thank you for your help. [Agent]: You're most welcome, Arjun. Customer: Have a great day! Agent: [Customer]: You too. Customer: Goodbye.",,,2026-05-26T11:44:38.168419Z,tv,"Samsung, Lg","60000, 75000",55-inch,"High Interest, Interested",Considering,Movies and OTT platforms,,Hesitant,0.3,1,0,warm,0.562,1,0.7325,0.6979,0.82,0.754,0.543,0.8,0.45,0.992,0.5,llama,5,"[{""value"": ""55-inch"", ""label"": ""FEATURE"", ""name"": ""55-inch""}, {""value"": ""60000"", ""label"": ""BUDGET"", ""name"": ""60000""}, {""value"": ""75000"", ""label"": ""BUDGET"", ""name"": ""75000""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""within the next two weeks"", ""label"": ""URGENCY"", ""name"": ""within the next two weeks""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Movies and OTT platforms"", ""label"": ""USE_CASE"", ""name"": ""Movies and OTT platforms""}, {""value"": ""tv"", ""name"": ""tv"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""Lg"", ""name"": ""Lg"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting Nexa Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. Agent: I'm Rahul Menon from TechNova Systems. Customer: We are exploring customer analytics platforms and I wanted to learn more about your solution. Agent: [Agent]: Certainly, Rahul. Customer: I'd be happy to help. Agent: Could you tell me a little about your current setup? [Customer]: We currently use Zoho CRM, but we don't have any system for analyzing customer conversations or sales calls. Customer: [Agent]: Understood. Agent: Our platform can transcribe conversations, identify customer sentiment, extract key business information, and even predict conversion probability. [Customer]: That sounds interesting. Customer: Do you have any product brochure or documentation that explains the features in detail? Agent: [Agent]: Yes, we do. Customer: [Customer]: Great. Agent: Could you please send the brochure to my email? Customer: I'd like to review it with my team. Agent: [Agent]: Absolutely. I'll send it after our call. Customer: [Customer]: Also, I'm interested in understanding the pricing structure. Can you share the pricing details as well? Agent: [Agent]: Of course. [Customer]: We are planning our budget for next quarter, so having the pricing information would help us evaluate the solution internally. [Agent]: No problem. Customer: [Customer]: I don't make the final decision myself. I need to discuss this with our IT manager and operations head before moving forward. [Agent]: That makes sense. Agent: [Customer]: After I discuss it with them, let's schedule a demo session sometime next week. Customer: [Agent]: Sure, I'll arrange that. Agent: [Customer]: Actually, could someone from your technical team join the demo? We have a few integration-related questions. [Agent]: Definitely. Customer: [Customer]: Perfect. Agent: Also, if possible, please call me next Thursday afternoon after I've completed the internal discussion. Customer: [Agent]: Noted. Agent: [Customer]: One more thing. Customer: Could you share a few customer success stories or case studies? Agent: Our management team usually asks for references before approving new software. Customer: [Agent]: Yes, I can send those. Agent: [Customer]: Thank you. Customer: Once I've reviewed the documents and spoken with the stakeholders, I'll get back to you with our final feedback. Agent: [Agent]: Sounds great. Customer: We'll send the brochure, pricing information, case studies, and arrange the demo. Agent: [Customer]: Excellent. Thank you for your time. [Agent]: You're welcome. Customer: Have a great day. Agent: [Customer]: You too. Customer: Bye.",,,2026-06-02T07:56:32.858007Z,,,,,"Curious, Interested",Exploring,,,Emotionally Engaged,0.6000000000000001,2,1,warm,0.547,1,0.7325,0.6979,0.82,0.754,0.539,0.5,0.675,1.0,0.5,llama,2,"[{""value"": ""Exploring"", ""label"": ""DECISION_STAGE"", ""name"": ""Exploring""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Low"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""Low""}, {""value"": ""Neutral"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Neutral""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting Nexa Solutions. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. Agent: I'm Rahul Menon from TechNova Systems. Customer: We are exploring customer analytics platforms and I wanted to learn more about your solution. Agent: [Agent]: Certainly, Rahul. Customer: I'd be happy to help. Agent: Could you tell me a little about your current setup? [Customer]: We currently use Zoho CRM, but we don't have any system for analyzing customer conversations or sales calls. Customer: [Agent]: Understood. Agent: Our platform can transcribe conversations, identify customer sentiment, extract key business information, and even predict conversion probability. [Customer]: That sounds interesting. Customer: Do you have any product brochure or documentation that explains the features in detail? Agent: [Agent]: Yes, we do. Customer: [Customer]: Great. Agent: Could you please send the brochure to my email? Customer: I'd like to review it with my team. Agent: [Agent]: Absolutely. I'll send it after our call. Customer: [Customer]: Also, I'm interested in understanding the pricing structure. Can you share the pricing details as well? Agent: [Agent]: Of course. [Customer]: We are planning our budget for next quarter, so having the pricing information would help us evaluate the solution internally. [Agent]: No problem. Customer: [Customer]: I don't make the final decision myself. I need to discuss this with our IT manager and operations head before moving forward. [Agent]: That makes sense. Agent: [Customer]: After I discuss it with them, let's schedule a demo session sometime next week. Customer: [Agent]: Sure, I'll arrange that. Agent: [Customer]: Actually, could someone from your technical team join the demo? We have a few integration-related questions. [Agent]: Definitely. Customer: [Customer]: Perfect. Agent: Also, if possible, please call me next Thursday afternoon after I've completed the internal discussion. Customer: [Agent]: Noted. Agent: [Customer]: One more thing. Customer: Could you share a few customer success stories or case studies? Agent: Our management team usually asks for references before approving new software. Customer: [Agent]: Yes, I can send those. Agent: [Customer]: Thank you. Customer: Once I've reviewed the documents and spoken with the stakeholders, I'll get back to you with our final feedback. Agent: [Agent]: Sounds great. Customer: We'll send the brochure, pricing information, case studies, and arrange the demo. Agent: [Customer]: Excellent. Thank you for your time. [Agent]: You're welcome. Customer: Have a great day. Agent: [Customer]: You too. Customer: Bye.",,,2026-06-02T10:04:30.425878Z,,,,,"Curious, Interested",Exploring,,,Emotionally Engaged,0.6000000000000001,2,1,warm,0.547,1,0.7325,0.6979,0.82,0.754,0.539,0.5,0.675,1.0,0.5,llama,2,"[{""value"": ""Exploring"", ""label"": ""DECISION_STAGE"", ""name"": ""Exploring""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Low"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""Low""}, {""value"": ""Neutral"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Neutral""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good afternoon. Agent: Thank you for contacting SmartMobile Store. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to upgrade my phone and I'm interested in the iPhone 16 Pro. Agent: [Agent]: Great choice. Customer: Are you currently using an iPhone or an Android device? Agent: [Customer]: I'm currently using an iPhone 13. Customer: It's still working fine, but I'm interested in the improved camera and battery life of the iPhone 16 Pro. Agent: [Agent]: The iPhone 16 Pro does offer significant improvements in camera quality, battery performance, and AI-powered features. Customer: [Customer]: That's good to hear. Agent: Do you have the 256GB model available? Customer: [Agent]: Yes, we do. Agent: [Customer]: Perfect. Customer: I'm particularly interested in the Natural Titanium color. Agent: [Agent]: That's one of our most popular variants. Customer: [Customer]: Can you tell me the current price? Agent: [Agent]: The iPhone 16 Pro 256GB is currently priced at ₹1,39,900. Customer: [Customer]: That's slightly above my budget. I'm looking for something around ₹1,20,000 to ₹1,25,000. [Agent]: We occasionally have promotional offers and exchange discounts. Agent: [Customer]: That's interesting. Customer: Could you send me the latest offers and exchange details? Agent: [Agent]: Certainly. Customer: [Customer]: I would also like to compare it with the Samsung Galaxy S25 Ultra before making a decision. [Agent]: That's understandable. [Customer]: Can you send me a comparison sheet between the iPhone 16 Pro and Samsung Galaxy [CUSTOMER_NAME_REDACTED]? Agent: [Agent]: Yes, I can do that. Customer: [Customer]: Great. I need some time to discuss this purchase with my wife before I finalize anything. [Agent]: No problem at all. Agent: [Customer]: Could you call me sometime next week after I've had a chance to discuss it? Customer: [Agent]: Sure, I'll make a note of that. Agent: [Customer]: Also, if there are any upcoming discounts or festival offers, please let me know. Customer: [Agent]: Absolutely. Agent: [Customer]: One more thing. Customer: Can you share a few customer reviews or feedback about the iPhone 16 Pro? Agent: [Agent]: Of course. Customer: I'll send those as well. Agent: [Customer]: Perfect. Customer: Once I've reviewed everything, I'll decide whether to purchase the iPhone 16 Pro or the Samsung Galaxy [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Sounds good. Customer: I'll send the offers, comparison sheet, and customer reviews today. Agent: [Customer]: Thank you. Customer: [Agent]: You're welcome. Agent: Have a great day. Customer: [Customer]: You too. Agent: Goodbye.",,,2026-06-02T10:06:55.251025Z,"iPhone 16 Pro, phone","Apple, Samsung, iPhone","120000, price, Budget Constraint","Natural Titanium, camera, battery",Interested,Evaluating,,,Very Positive,0.9,0,0,warm,0.658,1,0.7325,0.6979,0.82,0.754,0.729,0.6,0.525,0.997,0.85,llama,4,"[{""value"": ""iPhone 16 Pro"", ""label"": ""PRODUCT"", ""name"": ""iPhone 16 Pro""}, {""value"": ""Apple"", ""label"": ""BRAND"", ""name"": ""Apple""}, {""value"": ""120000"", ""label"": ""BUDGET"", ""name"": ""120000""}, {""value"": ""Natural Titanium"", ""label"": ""FEATURE"", ""name"": ""Natural Titanium""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""price"", ""label"": ""BUDGET"", ""name"": ""price""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Budget Constraint"", ""label"": ""BUDGET"", ""name"": ""Budget Constraint""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Neutral"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Neutral""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""camera"", ""name"": ""camera"", ""label"": ""FEATURE""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good afternoon. Agent: Thank you for contacting SmartMobile Store. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to upgrade my phone and I'm interested in the iPhone 16 Pro. Agent: [Agent]: Great choice. Customer: Are you currently using an iPhone or an Android device? Agent: [Customer]: I'm currently using an iPhone 13. Customer: It's still working fine, but I'm interested in the improved camera and battery life of the iPhone 16 Pro. Agent: [Agent]: The iPhone 16 Pro does offer significant improvements in camera quality, battery performance, and AI-powered features. Customer: [Customer]: That's good to hear. Agent: Do you have the 256GB model available? Customer: [Agent]: Yes, we do. Agent: [Customer]: Perfect. Customer: I'm particularly interested in the Natural Titanium color. Agent: [Agent]: That's one of our most popular variants. Customer: [Customer]: Can you tell me the current price? Agent: [Agent]: The iPhone 16 Pro 256GB is currently priced at ₹1,39,900. Customer: [Customer]: That's slightly above my budget. I'm looking for something around ₹1,20,000 to ₹1,25,000. [Agent]: We occasionally have promotional offers and exchange discounts. Agent: [Customer]: That's interesting. Customer: Could you send me the latest offers and exchange details? Agent: [Agent]: Certainly. Customer: [Customer]: I would also like to compare it with the Samsung Galaxy S25 Ultra before making a decision. [Agent]: That's understandable. [Customer]: Can you send me a comparison sheet between the iPhone 16 Pro and Samsung Galaxy [CUSTOMER_NAME_REDACTED]? Agent: [Agent]: Yes, I can do that. Customer: [Customer]: Great. I need some time to discuss this purchase with my wife before I finalize anything. [Agent]: No problem at all. Agent: [Customer]: Could you call me sometime next week after I've had a chance to discuss it? Customer: [Agent]: Sure, I'll make a note of that. Agent: [Customer]: Also, if there are any upcoming discounts or festival offers, please let me know. Customer: [Agent]: Absolutely. Agent: [Customer]: One more thing. Customer: Can you share a few customer reviews or feedback about the iPhone 16 Pro? Agent: [Agent]: Of course. Customer: I'll send those as well. Agent: [Customer]: Perfect. Customer: Once I've reviewed everything, I'll decide whether to purchase the iPhone 16 Pro or the Samsung Galaxy [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Sounds good. Customer: I'll send the offers, comparison sheet, and customer reviews today. Agent: [Customer]: Thank you. Customer: [Agent]: You're welcome. Agent: Have a great day. Customer: [Customer]: You too. Agent: Goodbye.",,,2026-06-02T10:20:44.529322Z,"iPhone 16 Pro, phone","Apple, Samsung, iPhone","120000, Price","Natural Titanium, camera, battery",Interested,Evaluating,,too expensive,Very Positive,0.9,0,0,warm,0.653,1,0.7325,0.6979,0.82,0.754,0.729,0.6,0.5,0.997,0.85,llama,4,"[{""value"": ""iPhone 16 Pro"", ""label"": ""PRODUCT"", ""name"": ""iPhone 16 Pro""}, {""value"": ""Apple"", ""label"": ""BRAND"", ""name"": ""Apple""}, {""value"": ""120000"", ""label"": ""BUDGET"", ""name"": ""120000""}, {""value"": ""Natural Titanium"", ""label"": ""FEATURE"", ""name"": ""Natural Titanium""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Neutral"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Neutral""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""camera"", ""name"": ""camera"", ""label"": ""FEATURE""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good afternoon. Agent: Thank you for contacting SmartMobile Store. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How may I help you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to upgrade my phone and I'm interested in the iPhone 16 Pro. Agent: [Agent]: Great choice. Customer: Are you currently using an iPhone or an Android device? Agent: [Customer]: I'm currently using an iPhone 13. Customer: It's still working fine, but I'm interested in the improved camera and battery life of the iPhone 16 Pro. Agent: [Agent]: The iPhone 16 Pro does offer significant improvements in camera quality, battery performance, and AI-powered features. Customer: [Customer]: That's good to hear. Agent: Do you have the 256GB model available? Customer: [Agent]: Yes, we do. Agent: [Customer]: Perfect. Customer: I'm particularly interested in the Natural Titanium color. Agent: [Agent]: That's one of our most popular variants. Customer: [Customer]: Can you tell me the current price? Agent: [Agent]: The iPhone 16 Pro 256GB is currently priced at ₹1,39,900. Customer: [Customer]: That's slightly above my budget. I'm looking for something around ₹1,20,000 to ₹1,25,000. [Agent]: We occasionally have promotional offers and exchange discounts. Agent: [Customer]: That's interesting. Customer: Could you send me the latest offers and exchange details? Agent: [Agent]: Certainly. Customer: [Customer]: I would also like to compare it with the Samsung Galaxy S25 Ultra before making a decision. [Agent]: That's understandable. [Customer]: Can you send me a comparison sheet between the iPhone 16 Pro and Samsung Galaxy [CUSTOMER_NAME_REDACTED]? Agent: [Agent]: Yes, I can do that. Customer: [Customer]: Great. I need some time to discuss this purchase with my wife before I finalize anything. [Agent]: No problem at all. Agent: [Customer]: Could you call me sometime next week after I've had a chance to discuss it? Customer: [Agent]: Sure, I'll make a note of that. Agent: [Customer]: Also, if there are any upcoming discounts or festival offers, please let me know. Customer: [Agent]: Absolutely. Agent: [Customer]: One more thing. Customer: Can you share a few customer reviews or feedback about the iPhone 16 Pro? Agent: [Agent]: Of course. Customer: I'll send those as well. Agent: [Customer]: Perfect. Customer: Once I've reviewed everything, I'll decide whether to purchase the iPhone 16 Pro or the Samsung Galaxy [CUSTOMER_NAME_REDACTED]. Agent: [Agent]: Sounds good. Customer: I'll send the offers, comparison sheet, and customer reviews today. Agent: [Customer]: Thank you. Customer: [Agent]: You're welcome. Agent: Have a great day. Customer: [Customer]: You too. Agent: Goodbye.",,,2026-06-02T10:22:29.065043Z,"iPhone 16 Pro, phone","Apple, Samsung, iPhone","120000, Price","Natural Titanium, camera, battery","High Interest, Interested",Evaluating,,too expensive,Very Positive,0.9,0,0,warm,0.693,1,0.7325,0.6979,0.82,0.754,0.729,0.8,0.5,0.997,0.85,llama,4,"[{""value"": ""iPhone 16 Pro"", ""label"": ""PRODUCT"", ""name"": ""iPhone 16 Pro""}, {""value"": ""Apple"", ""label"": ""BRAND"", ""name"": ""Apple""}, {""value"": ""120000"", ""label"": ""BUDGET"", ""name"": ""120000""}, {""value"": ""Natural Titanium"", ""label"": ""FEATURE"", ""name"": ""Natural Titanium""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Neutral"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Neutral""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""camera"", ""name"": ""camera"", ""label"": ""FEATURE""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting DigitalHub Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: [Agent]: Certainly, Michael. Customer: Do you have any particular model in mind? Agent: [Customer]: Yes. Customer: I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: [Agent]: Both are excellent choices. Customer: What kind of work do you primarily do? Agent: [Customer]: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Customer: [Agent]: In that case, both devices would perform very well, especially the MacBook Pro. Agent: [Customer]: That's what I've heard. Customer: Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: [Agent]: The current price is approximately ₹1,89,000. Customer: [Customer]: That's a little higher than my budget. Agent: I'm hoping to stay around ₹1,60,000. [Agent]: We may have exchange offers and EMI options available. [Customer]: That sounds helpful. Customer: Could you send me the details of the exchange offers and EMI plans? Agent: [Agent]: Absolutely. Customer: [Customer]: I would also like to compare [ADDRESS_LOCATION_REDACTED] with the Dell XPS 15 before making a final decision. Agent: [Agent]: Sure, I can help with that. Customer: [Customer]: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: [Agent]: Certainly. Customer: [Customer]: Great. Agent: I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Customer: [Agent]: Understood. Agent: [Customer]: Once I've discussed it internally, could you give me a call sometime next Wednesday? Customer: [Agent]: Yes, I'll schedule a follow-up. Agent: [Customer]: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. [Agent]: Of course. Customer: [Customer]: One more thing. Agent: Could you share some customer reviews or testimonials for the MacBook Pro M4? Customer: [Agent]: Definitely. Agent: I'll send those along with the comparison sheet. Customer: [Customer]: Excellent. Agent: After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Customer: [Agent]: Sounds great. Agent: I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: [Customer]: Thank you very much. Agent: [Agent]: You're welcome, Michael. Customer: Have a wonderful day. Agent: [Customer]: You too. Customer: Goodbye.",,,2026-06-02T10:28:23.520228Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,Price,"16GB RAM, 512GB SSD, battery, display, ram, performance",High Interest,Evaluating,,"too expensive, no EMI",Very Positive,0.9,0,0,warm,0.679,1,0.7325,0.6979,0.82,0.754,0.715,0.8,0.625,1.0,0.8,llama,4,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""16GB RAM"", ""label"": ""FEATURE"", ""name"": ""16GB RAM""}, {""value"": ""512GB SSD"", ""label"": ""FEATURE"", ""name"": ""512GB SSD""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting DigitalHub Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: [Agent]: Certainly, Michael. Customer: Do you have any particular model in mind? Agent: [Customer]: Yes. Customer: I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: [Agent]: Both are excellent choices. Customer: What kind of work do you primarily do? Agent: [Customer]: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Customer: [Agent]: In that case, both devices would perform very well, especially the MacBook Pro. Agent: [Customer]: That's what I've heard. Customer: Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: [Agent]: The current price is approximately ₹1,89,000. Customer: [Customer]: That's a little higher than my budget. Agent: I'm hoping to stay around ₹1,60,000. [Agent]: We may have exchange offers and EMI options available. [Customer]: That sounds helpful. Customer: Could you send me the details of the exchange offers and EMI plans? Agent: [Agent]: Absolutely. Customer: [Customer]: I would also like to compare [ADDRESS_LOCATION_REDACTED] with the Dell XPS 15 before making a final decision. Agent: [Agent]: Sure, I can help with that. Customer: [Customer]: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: [Agent]: Certainly. Customer: [Customer]: Great. Agent: I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Customer: [Agent]: Understood. Agent: [Customer]: Once I've discussed it internally, could you give me a call sometime next Wednesday? Customer: [Agent]: Yes, I'll schedule a follow-up. Agent: [Customer]: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. [Agent]: Of course. Customer: [Customer]: One more thing. Agent: Could you share some customer reviews or testimonials for the MacBook Pro M4? Customer: [Agent]: Definitely. Agent: I'll send those along with the comparison sheet. Customer: [Customer]: Excellent. Agent: After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Customer: [Agent]: Sounds great. Agent: I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: [Customer]: Thank you very much. Agent: [Agent]: You're welcome, Michael. Customer: Have a wonderful day. Agent: [Customer]: You too. Customer: Goodbye.",,,2026-06-02T10:42:51.661266Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,Price,"16GB RAM, 512GB SSD, battery, display, ram, performance",High Interest,Evaluating,,"too expensive, no EMI",Very Positive,0.9,0,0,warm,0.679,1,0.7325,0.6979,0.82,0.754,0.715,0.8,0.625,1.0,0.8,llama,4,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""16GB RAM"", ""label"": ""FEATURE"", ""name"": ""16GB RAM""}, {""value"": ""512GB SSD"", ""label"": ""FEATURE"", ""name"": ""512GB SSD""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting DigitalHub Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: [Agent]: Certainly, Michael. Customer: Do you have any particular model in mind? Agent: [Customer]: Yes. Customer: I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: [Agent]: Both are excellent choices. Customer: What kind of work do you primarily do? Agent: [Customer]: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Customer: [Agent]: In that case, both devices would perform very well, especially the MacBook Pro. Agent: [Customer]: That's what I've heard. Customer: Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: [Agent]: The current price is approximately ₹1,89,000. Customer: [Customer]: That's a little higher than my budget. Agent: I'm hoping to stay around ₹1,60,000. [Agent]: We may have exchange offers and EMI options available. [Customer]: That sounds helpful. Customer: Could you send me the details of the exchange offers and EMI plans? Agent: [Agent]: Absolutely. Customer: [Customer]: I would also like to compare [ADDRESS_LOCATION_REDACTED] with the Dell XPS 15 before making a final decision. Agent: [Agent]: Sure, I can help with that. Customer: [Customer]: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: [Agent]: Certainly. Customer: [Customer]: Great. Agent: I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Customer: [Agent]: Understood. Agent: [Customer]: Once I've discussed it internally, could you give me a call sometime next Wednesday? Customer: [Agent]: Yes, I'll schedule a follow-up. Agent: [Customer]: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. [Agent]: Of course. Customer: [Customer]: One more thing. Agent: Could you share some customer reviews or testimonials for the MacBook Pro M4? Customer: [Agent]: Definitely. Agent: I'll send those along with the comparison sheet. Customer: [Customer]: Excellent. Agent: After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Customer: [Agent]: Sounds great. Agent: I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: [Customer]: Thank you very much. Agent: [Agent]: You're welcome, Michael. Customer: Have a wonderful day. Agent: [Customer]: You too. Customer: Goodbye.",,,2026-06-03T10:01:31.269845Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,Price,"16GB RAM, 512GB SSD, battery, display, ram, performance",High Interest,Evaluating,,"too expensive, no EMI",Very Positive,0.9,0,0,warm,0.679,1,0.7325,0.6979,0.82,0.754,0.715,0.8,0.625,1.0,0.8,llama,4,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""16GB RAM"", ""label"": ""FEATURE"", ""name"": ""16GB RAM""}, {""value"": ""512GB SSD"", ""label"": ""FEATURE"", ""name"": ""512GB SSD""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting DigitalHub Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi [CUSTOMER_NAME_REDACTED]. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: [Agent]: Certainly, Michael. Customer: Do you have any particular model in mind? Agent: [Customer]: Yes. Customer: I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: [Agent]: Both are excellent choices. Customer: What kind of work do you primarily do? Agent: [Customer]: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Customer: [Agent]: In that case, both devices would perform very well, especially the MacBook Pro. Agent: [Customer]: That's what I've heard. Customer: Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: [Agent]: The current price is approximately ₹1,89,000. Customer: [Customer]: That's a little higher than my budget. Agent: I'm hoping to stay around ₹1,60,000. [Agent]: We may have exchange offers and EMI options available. [Customer]: That sounds helpful. Customer: Could you send me the details of the exchange offers and EMI plans? Agent: [Agent]: Absolutely. Customer: [Customer]: I would also like to compare [ADDRESS_LOCATION_REDACTED] with the Dell XPS 15 before making a final decision. Agent: [Agent]: Sure, I can help with that. Customer: [Customer]: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: [Agent]: Certainly. Customer: [Customer]: Great. Agent: I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Customer: [Agent]: Understood. Agent: [Customer]: Once I've discussed it internally, could you give me a call sometime next Wednesday? Customer: [Agent]: Yes, I'll schedule a follow-up. Agent: [Customer]: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. [Agent]: Of course. Customer: [Customer]: One more thing. Agent: Could you share some customer reviews or testimonials for the MacBook Pro M4? Customer: [Agent]: Definitely. Agent: I'll send those along with the comparison sheet. Customer: [Customer]: Excellent. Agent: After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Customer: [Agent]: Sounds great. Agent: I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: [Customer]: Thank you very much. Agent: [Agent]: You're welcome, Michael. Customer: Have a wonderful day. Agent: [Customer]: You too. Customer: Goodbye.",,,2026-06-03T10:26:13.085650Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,Price,"16GB RAM, 512GB SSD, battery, display, ram, performance",High Interest,Evaluating,,"too expensive, no EMI",Very Positive,0.9,0,0,warm,0.679,1,0.7325,0.6979,0.82,0.754,0.715,0.8,0.625,1.0,0.8,llama,4,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""16GB RAM"", ""label"": ""FEATURE"", ""name"": ""16GB RAM""}, {""value"": ""512GB SSD"", ""label"": ""FEATURE"", ""name"": ""512GB SSD""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""too expensive"", ""label"": ""OBJECTION"", ""name"": ""too expensive""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Low"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Low""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}]"
typed-conversation,"Customer: [Agent]: Good morning. Agent: Thank you for contacting DigitalHub Electronics. Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: How can I assist you today? Customer: [Customer]: Hi Jennifer. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: [Agent]: Certainly, Michael. Customer: Do you have any particular model in mind? Agent: [Customer]: Yes. Customer: I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: [Agent]: Both are excellent choices. Customer: What kind of work do you primarily do? Agent: [Customer]: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Customer: [Agent]: In that case, both devices would perform very well, especially the MacBook Pro. Agent: [Customer]: That's what I've heard. Customer: Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: [Agent]: The current price is approximately ₹1,89,000. Customer: [Customer]: That's a little higher than my budget. Agent: I'm hoping to stay around ₹1,60,000. [Agent]: We may have exchange offers and EMI options available. [Customer]: That sounds helpful. Customer: Could you send me the details of the exchange offers and EMI plans? Agent: [Agent]: Absolutely. Customer: [Customer]: I would also like to compare the MacBook Pro M4 with the Dell XPS 15 before making a final decision. Agent: [Agent]: Sure, I can help with that. Customer: [Customer]: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: [Agent]: Certainly. Customer: [Customer]: Great. Agent: I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Customer: [Agent]: Understood. Agent: [Customer]: Once I've discussed it internally, could you give me a call sometime next Wednesday? Customer: [Agent]: Yes, I'll schedule a follow-up. Agent: [Customer]: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. [Agent]: Of course. Customer: [Customer]: One more thing. Agent: Could you share some customer reviews or testimonials for the MacBook Pro M4? Customer: [Agent]: Definitely. Agent: I'll send those along with the comparison sheet. Customer: [Customer]: Excellent. Agent: After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Customer: [Agent]: Sounds great. Agent: I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: [Customer]: Thank you very much. Agent: [Agent]: You're welcome, Michael. Customer: Have a wonderful day. Agent: [Customer]: You too. Customer: Goodbye.",,,2026-06-09T09:39:06.148053Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,Price,"16GB RAM, 512GB SSD, battery, display, ram, performance",High Interest,Evaluating,,no EMI,Very Positive,0.9,0,0,warm,0.688,1,0.7325,0.6979,0.82,0.754,0.727,0.8,0.65,1.0,0.8,llama,2,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""16GB RAM"", ""label"": ""FEATURE"", ""name"": ""16GB RAM""}, {""value"": ""512GB SSD"", ""label"": ""FEATURE"", ""name"": ""512GB SSD""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}]"
typed-conversation,"Agent: Good morning. Thank you for contacting DigitalHub Electronics. My name is Jennifer. How can I assist you today? Customer: Hi Jennifer. My name is [CUSTOMER_NAME_REDACTED]. I'm looking to buy a new laptop for my work and personal use. Agent: Certainly, Michael. Do you have any particular model in mind? Customer: Yes. I've been looking at the Dell XPS 15 and the MacBook Pro M4. Agent: Both are excellent choices. What kind of work do you primarily do? Customer: I'm a graphic designer, so I use Adobe Photoshop, Illustrator, and sometimes video editing software. Agent: In that case, both devices would perform very well, especially the MacBook Pro. Customer: That's what I've heard. Could you tell me the price of the MacBook Pro M4 with 16GB RAM and 512GB SSD? Agent: The current price is approximately ₹1,89,000. Customer: That's a little higher than my budget. I'm hoping to stay around ₹1,60,000. Agent: We may have exchange offers and EMI options available. Customer: That sounds helpful. Could you send me the details of the exchange offers and EMI plans? Agent: Absolutely. Customer: I would also like to compare the MacBook Pro M4 with the Dell XPS 15 before making a final decision. Agent: Sure, I can help with that. Customer: Can you share a detailed comparison sheet covering performance, battery life, and display quality? Agent: Certainly. Customer: Great. I also need to discuss this purchase with my finance manager because the laptop will be partially sponsored by my company. Agent: Understood. Customer: Once I've discussed it internally, could you give me a call sometime next Wednesday? Agent: Yes, I'll schedule a follow-up. Customer: Perfect. Also, if there are any upcoming Independence Day offers or discounts, please let me know. Agent: Of course. Customer: One more thing. Could you share some customer reviews or testimonials for the MacBook Pro M4? Agent: Definitely. I'll send those along with the comparison sheet. Customer: Excellent. After reviewing everything, I'll decide between the MacBook Pro M4 and the Dell XPS 15. Agent: Sounds great. I'll send the EMI details, exchange offers, comparison document, and customer reviews today. Customer: Thank you very much. Agent: You're welcome, Michael. Have a wonderful day. Customer: You too. Goodbye.",,,2026-06-09T10:06:54.979111Z,"Dell XPS 15, MacBook Pro M4, laptop",Dell,"160000, Price","battery, display, ram, performance, video",High Interest,Evaluating,"Adobe Photoshop, Illustrator, video editing software",no EMI,Emotionally Engaged,0.5,0,0,hot,0.759,1,0.7325,0.6979,0.82,0.754,0.728,0.8,0.75,0.992,1.0,llama,1,"[{""value"": ""Dell XPS 15"", ""label"": ""PRODUCT"", ""name"": ""Dell XPS 15""}, {""value"": ""MacBook Pro M4"", ""label"": ""PRODUCT"", ""name"": ""MacBook Pro M4""}, {""value"": ""160000"", ""label"": ""BUDGET"", ""name"": ""160000""}, {""value"": ""Adobe Photoshop, Illustrator, video editing software"", ""label"": ""USE_CASE"", ""name"": ""Adobe Photoshop, Illustrator, video editing software""}, {""value"": ""Evaluating"", ""label"": ""DECISION_STAGE"", ""name"": ""Evaluating""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""no EMI"", ""label"": ""OBJECTION"", ""name"": ""no EMI""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""High"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""battery"", ""name"": ""battery"", ""label"": ""FEATURE""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}, {""value"": ""video"", ""name"": ""video"", ""label"": ""FEATURE""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-10T07:40:44.215767Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-10T07:47:12.864027Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-10T07:49:38.674934Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for calling Elite Tech Solutions. My name is Sophia. How may I assist you today? Customer: Hi Sophia. My name is [CUSTOMER_NAME_REDACTED]. I'm looking for a new smartphone, and I'm interested in the Samsung Galaxy S25 Ultra. Agent: That's an excellent choice. Are you looking for a specific storage variant? Customer: Yes, I'm interested in the 512GB model. Agent: We currently have the Titanium Black and Titanium Silver variants available. Customer: I prefer the Titanium Black version. Could you tell me the current price? Agent: The Samsung Galaxy S25 Ultra 512GB is currently priced at ₹1,34,999. Customer: That's slightly above my budget. I'm planning to spend around ₹1,20,000. Agent: We do have exchange offers and no-cost EMI options that might help reduce the effective price. Customer: That's great. Could you send me the exchange offer details along with the EMI options? Agent: Certainly. I'll send those to you. Customer: I also want to compare it with the Google Pixel 10 Pro before making my final decision. Agent: Sure. Both phones are excellent, but they differ in camera processing, AI features, and battery performance. Customer: Can you send me a comparison sheet between the Samsung Galaxy S25 Ultra and the Google Pixel 10 Pro? Agent: Absolutely. Customer: I also have a question. Does the Samsung Galaxy S25 Ultra support Galaxy AI features and on-device translation? Agent: Yes, it includes Galaxy AI, live translation, AI photo editing, and several productivity features. Customer: That's exactly what I was looking for. Agent: Wonderful. Customer: Before I make the purchase, I'd like to discuss it with my brother since we'll be sharing the cost. Agent: Of course, take your time. Customer: Could you please call me this Friday evening after 6 PM? By then, I'll have discussed everything with him. Agent: Certainly. I'll schedule a follow-up call. Customer: Also, if there's any upcoming festive discount or cashback offer, please let me know immediately. Agent: Definitely. Customer: Could you also email me a brochure and a few customer reviews for the Samsung Galaxy S25 Ultra? Agent: Yes, I'll send the brochure, customer reviews, comparison sheet, and pricing details today. Customer: Perfect. Once I've reviewed everything, I'll most likely go ahead with the Samsung Galaxy S25 Ultra. Agent: That's great to hear. Is there anything else I can help you with today? Customer: No, that's all for now. Thank you for your assistance. Agent: You're most welcome, David. Have a wonderful day! Customer: Thank you. Goodbye.",,,2026-06-10T07:52:06.529117Z,Samsung Galaxy S25 Ultra,Samsung,"120000, Price","512GB, Titanium Black","High Interest, Interested",Considering,,,Emotionally Engaged,0.5,0,0,hot,0.726,1,0.7325,0.6979,0.82,0.754,0.68,0.8,0.825,0.994,0.85,llama,1,"[{""value"": ""Samsung Galaxy S25 Ultra"", ""label"": ""PRODUCT"", ""name"": ""Samsung Galaxy S25 Ultra""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""120000"", ""label"": ""BUDGET"", ""name"": ""120000""}, {""value"": ""512GB"", ""label"": ""FEATURE"", ""name"": ""512GB""}, {""value"": ""Titanium Black"", ""label"": ""FEATURE"", ""name"": ""Titanium Black""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Medium"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Medium""}, {""value"": ""Price"", ""label"": ""BUDGET"", ""name"": ""Price""}, {""value"": ""Medium"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""Medium""}, {""value"": ""Medium"", ""label"": ""BRAND_LOYALTY"", ""name"": ""Medium""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
typed-conversation,"Agent: Hi Sandeep, how are you? Hi Albin, I am good. Customer: Nice to meet you after long time. Agent: How is life going? Customer: Actually life is going very good. Now I am looking for one phone called iPhone and Samsung. Do you have any preference for that? Agent: I can't hear you bro, what is it? Customer: I am looking for a looking to buy a phone or mainly Samsung or iPhone do you have any preference which model it will be good or like that? Bro I think you can buy iPhone 17 bro. Agent: What about the budget bro actually? The iPhone budget usually it comes around 75k to 85k. Customer: So if you want to buy in second hand?",,,2026-06-11T16:02:01.281321Z,"iPhone, iPhone 17, phone","Samsung, iPhone",,,"Curious, Interested",,,,Very Positive,0.5,0,0,warm,0.562,1,0.7325,0.6979,0.82,0.754,0.687,0.5,0.5,0.97,0.25,llama,0,"[{""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""iPhone 17"", ""label"": ""PRODUCT"", ""name"": ""iPhone 17""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for calling SmartTech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, Rahul. May I know which company you’re calling from? Customer: I work for TechNova Solutions Pvt. Ltd. Agent: Great. What’s your role there? Customer: I’m a Senior IT Manager. Agent: Thank you. How can I help you today? Customer: We’re planning to upgrade our employee laptops, and I’m interested in the Dell Latitude 7450 and the HP EliteBook 840 G11. Agent: Excellent choices. Approximately how many laptops are you planning to purchase? Customer: Around 25 units. Agent: Do you have a budget in mind? Customer: Yes, our budget is around ₹18,00,000. Agent: That’s a healthy budget. Are there any specific features you’re looking for? Customer: We need Intel Core Ultra processors, 32GB RAM, and 1TB SSD because our developers use virtual machines. Agent: Understood. Where is your office located? Customer: Our office is at Infopark Phase 2, Kakkanad, Kochi, Kerala – 682303. Agent: Thank you. Could you also share your official email address? Customer: Sure. It’s [EMAIL_REDACTED]. Agent: And your contact number? Customer: My mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Thank you. Are you currently using any enterprise management software? Customer: Yes, we use Microsoft Intune and Microsoft 365 for device management. Agent: Perfect. We can preconfigure all devices before delivery. Customer: That’s great. Could you also send me a detailed quotation and product brochure? Agent: Certainly. Customer: I’d also like a comparison between the Dell Latitude 7450 and HP EliteBook 840 G11. Agent: No problem. Customer: I’ll be discussing this with our procurement team on Monday. Could you please call me on Tuesday morning around 10:30 AM? Agent: Absolutely. I’ll schedule a follow-up call. Customer: Also, if there are any corporate discounts or bulk purchase offers, please let me know. Agent: Definitely. Customer: Perfect. If everything looks good, we’ll finalize the purchase next week. Agent: That’s wonderful. I’ll send the quotation, brochure, comparison sheet, and corporate pricing today. Customer: Thank you so much. Agent: You’re welcome, Rahul. Have a great day! Customer: You too. Goodbye.",,,2026-06-16T08:47:29.265747Z,"Dell Latitude 7450, HP EliteBook 840 G11, phone, laptop","Dell, HP","1800000, 25, 10","Intel Core Ultra, 32GB, 1TB SSD, ram","High Interest, Interested",,,,Emotionally Engaged,0.9,0,0,hot,0.713,1,0.7325,0.6979,0.82,0.754,0.773,0.8,0.7,1.0,0.8,llama,3,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP EliteBook 840 G11"", ""label"": ""PRODUCT"", ""name"": ""HP EliteBook 840 G11""}, {""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""BRAND"", ""name"": ""HP""}, {""value"": ""1800000"", ""label"": ""BUDGET"", ""name"": ""1800000""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32GB"", ""label"": ""FEATURE"", ""name"": ""32GB""}, {""value"": ""1TB SSD"", ""label"": ""FEATURE"", ""name"": ""1TB SSD""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""Moderate"", ""label"": ""PRICE_SENSITIVITY"", ""name"": ""Moderate""}, {""value"": ""Positive"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Positive""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""10"", ""name"": ""10"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-17T08:28:26.439130Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-17T08:30:36.507250Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hello, this is Shawn from AI Corp. How are you? Customer: I am good. I want to buy the enterprise plan. Agent: Great! The price is $5000. Can I get your card? Customer: Yes, credit card number is [CUSTOMER_NUMBER_REDACTED]-4444. Agent: Thank you. Customer: But is it secure? Agent: Yes, we use end-to-end encryption.",,,2026-06-21T15:05:34.854161Z,enterprise plan,,,,"High Interest, Interested",,,,Very Positive,0.5,0,0,warm,0.583,1,0.7325,0.6979,0.82,0.754,0.711,0.8,0.6,0.895,0.0,llama,1,"[{""value"": ""enterprise plan"", ""label"": ""PRODUCT"", ""name"": ""enterprise plan""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-06-21T15:07:42.811400Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conv_001.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-21T15:07:46.073884Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
typed-conversation,"Agent: Hello, thanks for calling Dell Sales. How can I help you today? Customer: Hi, I'm looking for a premium laptop for our engineering team. We need at least 16GB RAM and a strong GPU. Agent: That sounds great. We have the new Dell XPS 15 which starts at 1,20,000 INR. It comes with 32GB RAM and an RTX 4060 GPU. Customer: That fits our requirements perfectly. We need to buy 5 units this week. Can you send an invoice to [EMAIL_REDACTED]? Agent: Absolutely, I will send the invoice right away. Thank you!",,,2026-06-21T15:10:07.593102Z,laptop,,,"16GB, strong GPU, 5 units, ram","Strong Buying Intent, Interested",,,,Emotionally Engaged,0.5,0,0,warm,0.662,1,0.7325,0.6979,0.82,0.754,0.738,1.0,0.55,0.909,0.4,llama,1,"[{""value"": ""16GB"", ""label"": ""FEATURE"", ""name"": ""16GB""}, {""value"": ""strong GPU"", ""label"": ""FEATURE"", ""name"": ""strong GPU""}, {""value"": ""5 units"", ""label"": ""FEATURE"", ""name"": ""5 units""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""Strong Buying Intent"", ""label"": ""INTENT"", ""name"": ""Strong Buying Intent""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Low"", ""name"": ""Low"", ""label"": ""PRICE_SENSITIVITY""}]"
typed-conversation,"Agent: Hello! Welcome to Dell support. My name is Alex. How can I help you today? Customer: Hi Alex, my name is [CUSTOMER_NAME_REDACTED]. I am looking to buy a high-performance Dell Latitude laptop for my new startup office. My budget is around 80,000 INR. Agent: I can definitely help with that. The Latitude 5000 series fits perfectly in that range. When do you need this delivered? Customer: I need it delivered by this Thursday, so within this week if possible.",,,2026-06-21T15:14:30.277931Z,"Dell Latitude, laptop",Dell,"80000, This Thursday",performance,"High Interest, Interested",,Startup office,,Neutral,0.5,0,0,warm,0.448,0,0.7325,0.6979,0.82,0.754,0.478,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell Latitude"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude""}, {""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""Startup office"", ""label"": ""USE_CASE"", ""name"": ""Startup office""}, {""value"": ""This Thursday"", ""label"": ""BUDGET"", ""name"": ""This Thursday""}, {""value"": ""Around 80,000 INR"", ""label"": ""BUDGET_DISCUSSION"", ""name"": ""Around 80,000 INR""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""performance"", ""name"": ""performance"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-21T15:21:20.273884Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
typed-conversation,"Customer: Start. Agent: Hi, I want a laptop under 60,000. Customer: Sure, what will you mainly use it for? Agent: Programming and basic gaming. Customer: Do you have any brand preference like Dell, HP or Lenovo? Agent: Not really, just something reliable. Customer: Oh, okay. Agent: I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Customer: Both are good for programming. Agent: Hmm, okay. Customer: but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. Customer: I'll share the details with you. Agent: Thank you. Customer: Thank you.",,,2026-06-21T15:21:32.090331Z,,"Dell, Hp, Lenovo",,programming,,Considering,,,Hesitant,0.6000000000000001,3,1,warm,0.48,0,0.7325,0.6979,0.82,0.754,0.549,0.5,0.475,0.956,0.25,llama,0,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Lenovo""}, {""value"": ""programming"", ""label"": ""FEATURE"", ""name"": ""programming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-21T16:15:49.745030Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-21T16:33:04.253228Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
conv_001.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-22T06:52:51.701064Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-22T06:52:51.813495Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-22T06:55:59.207771Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
typed-conversation,"Customer: Start. Agent: Hi, I want a laptop under 60,000. Customer: Sure, what will you mainly use it for? Agent: Programming and basic gaming. Customer: Do you have any brand preference like Dell, HP or Lenovo? Agent: Not really, just something reliable. Customer: Oh, okay. Agent: I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Customer: Both are good for programming. Agent: Hmm, okay. Customer: but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. Customer: I'll share the details with you. Agent: Thank you. Customer: Thank you.",,,2026-06-22T06:56:49.889584Z,,"Dell, Hp, Lenovo",,programming,,Considering,,,Hesitant,0.6000000000000001,3,1,warm,0.48,0,0.7325,0.6979,0.82,0.754,0.549,0.5,0.475,0.956,0.25,llama,0,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Lenovo""}, {""value"": ""programming"", ""label"": ""FEATURE"", ""name"": ""programming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}]"
save.opus,"What is your project about? It's about media play, where we create subtitles for videos. This project came to know when we are in vacation time, we used to watch movies and all. So we find a problem like if we download one movie from telegram, we don't have some subtitles also. So we think like why we as a data science or AI student, why we can do a subtitle. Basically they give you subtitles? no basically telegram okay that movies if you want any some one minute video so that will show there is no subtitle for us for example i'll show demo so like in stranger things trailer came so send it to the trailer there is no subtitle only english audio and english subtitles so we think like we can do like that so we'll start see why we chose this project is we haven't done anything like this in this domain okay and everything we did is like machine learning thing so that kind of thing so we wanted to try okay watching this field so because it's useful for us also so like you said if you go to any streaming platform like subtitles will be available like we as a students many of them will use like telegram or some other platform so that time when we download some files will be like even subtitles that it might have been corrupted or something so we came up with the idea so that we will create a subtitle so that it will be useful for us in the first point so then you start your presentation yeah so good morning uh this is our project title uh what a substance a multi-language subtitle for production this is a content opening and so like i said our aim is to create a subtitle and we will translate the subtitle for a English like if an anime you are watching it will be in Japanese or Korean language so we will use English subtitles so like that we try to use You can change to any language or it's only English? No we did for Tamil Malayalam like that we did for English like if a Tamil person is seeing like he can understand by watching the subtitles so like that we try to do it and we I mean accomplishing that So our hit visible like Yeah it's visible So this is our architecture. So first we will upload a video. So it will scan what and all tracks are there. So we have track selection also. So when the user gives English, so it will find the track which in each track there will be a notation like English or something. So it will find the pattern and it will find the track. So that track it will take and it will give to that language detection it will detect like if English or Tamil so it will detect the language so after detecting language it will go to the FFPMB it will convert the audio file to valent because in MP3 the audio will be like compressed so we can find pattern sorry the model can find pattern so we are converting into a wavelength where the model easily can find patterns and all so we have three models one is whisper model we are using as a local system model we downloaded everything but it will take time so for demonstration and all if we use that model even that tiny model is there even the tiny model it will take almost more minimum 10 minutes it will take so we use two apas from there so no way will will you upload your listing video? That will show in demo. It will basically run in the web. Interface or? Yeah, so we made like a web. Media player. Media player. So it's typically using that VLC thing, the library. So if we use that, the VLC library will give the interface like the same, like tools we can use, like play button, the navigation button, so everything. Then we are adding the model and the translation and whatever model it's transcribing we are changing i mean translating to like tamil malayalam somewhere so we added that point these are the key features and all like what was the previous thing front and back end yeah this technology like we explained like back and this is interface like uh like i said a tool kit So this is the model we are giving. So when you click the model, it's assembly and deepgram is the API we are using. This is the deepgram. Deepgram and assembly is the API we use. And whisper model is like if you have high compatible device, you can run it like if you're developing, if you're providing a server, if you have those specifications on that, you can use whisper model and it's high accurate also. but we are using very tiny models so that we are using apa and we are hyperliving now we'll show the demo to finish your product or no we finish like some future like we we need to show a cut of the time like trans translating time uh like audio and subtitle generation time like we are planning to reduce the time so we are a future we will think about to how to reduce the time and all actually now we did for subtitle in future we are trying to do for track track also so this is our interface like this is a netflix themed interface like okay created this yeah yeah like that's a this is the code like we use one like before we are using small uh the read button was not accurate. Would we try and run or just directly use this? No, the interface we didn't like. It was like very normal, basic. Now, it's a little bit improved, better than that, older one. So here, it's like for selecting video, we are giving it a read button. So here, this is the Now, trailer came in season 5. Trailer came now I explained earlier So when the video is like entered so it will check whether it not there so it will say so it will take any case so first it will when automatically like it will choose dgram because it's api so it will detect a language So here I gave this as an English language only. Sorry, Hindi. So first it will give the English, then from the English subject it will transcript to Hindi. So here, this is the logs we are using. So you can see whether it's what and all happening in the background. For our purpose we are using that. So later we will use. And here also it will come, like what and all happened in the terminal also. So currently the model is running. It's based on the internet only. So I counted to my internet. So it will take time. So morning we did this. Subtitle we can do. Now 30 minutes before only we check whether it is working or not. So we created like Hindi subtitles and English, Tamil, everything we created. Tamil. Sir you are from. No that's ok. You can understand Tamil. I can't but still I can. I will put English. English. So it will come like. How much time does it take to generate subtitles? Based on the duration of our video. One minute video? One minute video maybe... No, it will take less time. Because we are talking about one or two hour videos. That will take like five to six minutes. With the movies, they are like one hour movies. It will take a little bit more time for extracting the audio. We checked for Aquaman movies. First we tried for that movie only. We checked whether it's coming for English itself. So it came now for demo we simply took that straight. Strange things. Google languages. Ok. So now I have selected English now. So it is coming there. So now the subtitle is English. So from English to Hindi you can translate. Just go to languages and open that. Ok. So these are languages you can translate. Yeah. Because the model is training this, but what we are doing is these two things like when the model is giving that, it's like giving continuously like it's not giving like for this timeline only it's not giving, it's giving like full I mean subtitles like not only for the time like 0 to 1 year before like this. So we are defending that. It was not accurate before. How much accurate is your project now? Now what and all we check like. 74 80 74 we can 80 percent like before that this thing so mainly 80 percent of the subtitles will come accurately six will become some problems are there like small small problems like when some saying If suddenly I am going there to reach something, the last end part or something, it won't come. But English to English it will become too accurate. But English to some other language it will sound like this type of error. From English to other languages? A little in the last side. So because we are translating using Google Translator from this to this but it's accurate only like it will be some where you change the context now that's what we are improving like we will check the context and according to that it will translate. You want to see that? Just play just play. It's the only way we get out of here. You think we should? Right now. Right now it was generating I So it's tracking this 30% from the time. No, that is just showing the demo only like the interface itself, but uh, outer part is running. This progress is only for that restore model is running in local region. So This is running in APA now. So why it's tagged is because it's running on the internet so when internet connection goes low, it's uh struggling to Because the web itself we may like it's not that much relevant like website we completed it will show like a completed before that it's stuck in 30 or 40 but outside that in our system it's still running still not sure don't show here now after that the future will it become more relevant. How will the end user use this? What's that? If now I am a user, I have to convert, add subtitles for that. So how will I use? I mean without this, I don't want the background, I mean back end work. Yes, simply you can generate subtitles. No, how? Like how? If you have any this thing, like see, if I am an end user, come here, I will download a movie. i have to watch a movie but i need subtitles so what should i do so you just have to input the video where here it's like a app interface this app created application yeah it's like local machine it's not like a website or something okay so you can uh just open up so the users should have this application like app only we made yeah so that uh like we just have to input this then we have to select like a I will show that now itself like for English to English No, if it's English why you have to convert to English So like when it's giving English we said no need of converting English so it will also show that so English English no conversion needed like that so here maybe I can give Tamil or something it will take 5 minutes only How much AI work and how much Go work? like uh we that is our idea then we took that help like for that creating application because we are new to creating an application because we are not come from that mca background if we allow it's rgbt or some other a tool for give the guide guidance to do then you implemented it yeah Yeah What are the tools you said you used mainly we used like the model what are the tools you used? mainly we used models like deepgram and all then vs code mainly for the coding purposes and all like we used like python java or something python we used only python pure python yeah So now what is happening now is like the audio is extracted from that file now currently. So it is uploaded to the different main model. So now it is like, I mean, creating is updating. Then after creating it will come. So it has to be in the data. I mean the previous in which I downloaded. Last time also we had this topic sir like we were using like we created a healthcare system using here. We need APA we use APA for that. The same venue only we did the Sir here there is no internet. The real thing here there is no internet. If you are calling. Calling by wifi it won't work. It's very one. Like that much fast. I'm an earthly user. If I turn on hotspot, there are too many people there. So that's why it's not happening. This is the thing I created for Tamil. Polly, you have to go back to Henry. It's saying like you have to go back to Henry. In Tamil, it's saying like this is [CUSTOMER_NAME_REDACTED]. Then it's saying like you have to go back to Henry. like that it's coming accurately and we did for malayalam everyone is in danger like all of us our friends our family so python is doing this background work yes because we are comfortable with python that's why you do it what did you preload to i mean now give this update which like libraries libraries uh we created like that vlc item that and uh ffmp it's like we downloaded from that website and we stored in a path and we giving the part to that python like the location of that so it will uh use that thing and we when we click this input no so it will give that video location also so from that video location using that ffpng so it will create the wavelength from that so after creating wavelength it will input all three models in that wavelength. So it will input to that all three models. Then it will go through it. So if it is a two hour long movie, then it will segment it like small small partition. Thanks. What are the hits showing though? These are the APA models. We can choose here, deepgram and assemble. These are APA tools. So, why we use APA means like for the fast access instead of using local. There is these two also. Yeah, we can use these two. This is not accurate. Assembly A. These two are not accurate. No, Assembly A is not accurate. Assembly A is not accurate. But it takes time. This local A. That's only Vismar model. It's accurate, but it will take a lot of time. That's why we are not demonstrating it. You won't even know. No, no. We showed it to sir. Now also we generated the subject land role. This is the issue from here. If you are showing something here, student-wise land role is not there. If we implement in that some real application and all, then that time we will have server and also that time we will have that specific device specification. That time it will be easy to use. What are things you can improve? Time for the generation and accuracy. We will search for other models which will work faster. But we researched too many things for finding this Debram AI. Debram AI also has some problems like sync and issue and generating time. So in future we will convert our proper VLC media player the proper way and we will implement it that way. By reducing the subtitle to time and all accuracy and English maybe we will English the language. You can improve the accuracy from language to language. Yes, translation but next we want to try is like track this is the tracks there are four tracks here. If four tracks is here like we'll take the track and we'll sync like the track duration is like for two hours if the subtitle is not matching accurately then we will try to match the similarities using tf ideas those kind of things so that will improve the models actually so we will try to do that next whose idea was this to me because we we have like four semester we break up and one month is a vacation time so we used to watch movies and He used to watch movies and all through downloading Chalikira. What is your contribution to this? I supported him for the idea and it became true. We are living together. That's why I approached him and told him this idea. Then we approached Rajesh sir and he also agreed with that. Who's idea was it? Python or transcription? Python is both the ideas. We know only Python sir. Java and all we are not that much familiar. Python is our common language. Same like the AP thing. Deep learning. Yeah. I read because of Wi-Fi. This is [CUSTOMER_NAME_REDACTED]-Fi issue sir. Because we already in the R&D itself, in our class itself we tried to generate and it will work. It will work very well. like you see the time now obviously that uh not only this uh 8 48 8 47 like i i was doing the demo to my classmates they were like okay This is the thing It may seem like normal but it is not For us this is a new thing. From my data science background, we build an app. It's good for us. What do you think about this? Can you give some tips to improve? I wrote this thing, Deep Dump, Assembla- Which is what I asked to demonstrate now. I got it. I mean, if you have built this, it should be your thing. It's like you have taken it from AI and they were using it. It's directly, see, if someone sees, they won't say this is your project. I mean, I'm saying basically, if someone sees, they won't say this is your project. Because, see, if someone sees this and all, anyone else, not me, anyone else, they'll say this, you have taken it from AI. Or something, you've done it in the project and you're showing it. I mean, you have worked out, I am saying, I am not saying that, see, someone says this, it will become free, it's $200. Because the API we are using that's it. The API can't change this thing. We can change the name in the interface itself. You have to change that because if you are showing for anyone else, obviously they will think that. Yeah, because we usually won't put that. no we need to take if you explain positive side i have to say no this is like free time that's it no see free trail is not the thing you have built and it is not the thing you're putting it for i mean paid or something this is your project you should own this and if someone says this obviously they'll say it's sorry if we are explained to someone else like you or speakers so we need to show like this is the deep gram here we are using and uh What I am saying is, showing this thing, this shouldn't be there. If I ask you to play in this thing, local A, because you have three models here, you have shown three methods here. If I ask you to show in this local A model, you should be able to show that in A model. This thing also, assemble A, you can do it now. Yeah, we can do it, but it will take time. accuracy also it will be difficult to improve the timing also i mean try with some other this thing a ap is trying to other aps also model you're right now using whisper model and a deep ground that's the top that's the main thing you're using uh both are like deep playing wave wave content they are using like a wave technology they are using. VLC media player and all they are using compressed files they will extract the audio through compressed files but the wave using the wave no wave the wave is something wavelength we can't use using the wave it will take the uncompressed audio so it will work more than the other AI tools that's why we choose deepgram If I want to upload audio, just audio, can it give me the subtitles? Yeah, but it will download as a subtitle. In this model? It's built only for video. Like video player format, sir. From that, it will get extracted. Audio, because it's a video player format. So, we can upload only video player, not videos, not audio. First it's extracting the audio, then it's inputting to that model. So if you I mean we can add that like separately Make any I mean There's a work, but still you can you option for video and audio also if they want to upload audio and they can Change this Let me change the interface. Yeah, I'll change. Looks good but I have to change the interface. Because it should ask like upload video or something. Say play video. After uploading you can download the video. Yeah, yeah. When you click the download, it will show where to go. destination so it's automatically it's i mean saving where the file actually is like this file i i was selecting from downloads also this all certificates is storing downloads so previously it was like in desktop i have like certain desktop i have like so many movies for that movies it will i mean save in that particular folder so we have departure and all so now we are saying like a separate thing for that we will add these things for the future like for the next presentation so come in for the display thing oh you mean like if you paste this no no this thing here and they appear there main thing is changing into five rows and you have to change this thing it should be displayed if you are displaying if you are showing demo this shouldn't be displayed But explaining to some other people is we need to say like are we using these methods? You can say that you are using this method, I took reference of this thing and you can tell. But you can't tell like we implement the same thing, it shows the same thing, you can't show that. So we can simply keep the detail and we can explain in detail so that we can get all this comparison and we... This thing these are main project now. When you are showing it to someone or showing it to some person, this shouldn't be seen. seen and the interface should be clean. If someone sees play video, just play video not uploading video. So to change all these subtitles and see I mean not subtitles, interface things, you have to change this thing and you have to improve the accuracy also. Because for that accuracy we need to search other models, our models for API. You tried only one model for the three models but this DeepGram is doing the 90 percent, 70 percent accuracy. uh i know it's showing more than 70 percent okay like movie did for 30 times among the 30 times only six times only okay the main thing is our english to any language still work accuracy accurately dealer for some other videos like a tamil or malayalam video we need to translate into other languages maybe some issue will be there that's the problem thanks",English,0.0,2026-06-22T06:59:57.782906Z,Media play,,,"Subtitle generation, Deepgram, display, video",Interested,Considering,"English to other languages, Work/personal use","Improving accuracy, Reducing generation time",Hesitant,0.6000000000000001,5,1,warm,0.627,1,0.7325,0.6979,0.82,0.754,0.555,0.5,0.525,1.0,1.0,llama,2,"[{""value"": ""Media play"", ""label"": ""PRODUCT"", ""name"": ""Media play""}, {""value"": ""Subtitle generation"", ""label"": ""FEATURE"", ""name"": ""Subtitle generation""}, {""value"": ""English to other languages"", ""label"": ""USE_CASE"", ""name"": ""English to other languages""}, {""value"": ""80 percent"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""80 percent""}, {""value"": ""5 to 6 minutes"", ""label"": ""URGENCY_LEVEL"", ""name"": ""5 to 6 minutes""}, {""value"": ""Deepgram"", ""label"": ""FEATURE"", ""name"": ""Deepgram""}, {""value"": ""Improving accuracy"", ""label"": ""OBJECTION"", ""name"": ""Improving accuracy""}, {""value"": ""Reducing generation time"", ""label"": ""OBJECTION_TYPE"", ""name"": ""Reducing generation time""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""video"", ""name"": ""video"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Considering"", ""name"": ""Considering"", ""label"": ""DECISION_STAGE""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Agent: What is your project about? It's about media play, where we create subtitles for videos. This project came to know when we are in vacation time, we used to watch movies and all. So we find a problem like if we download one movie from telegram, we don't have some subtitles also. So we think like why we as a data science or AI student, why we can do a subtitle. Basically they give you subtitles? no basically telegram okay that movies if you want any some one minute video so that will show there is no subtitle for us for example i'll show demo so like in stranger things trailer came so send it to the trailer there is no subtitle only english audio and english subtitles so we think like we can do like that so we'll start see why we chose this project is we haven't done anything like this in this domain okay and everything we did is like machine learning thing so that kind of thing so we wanted to try okay watching this field so because it's useful for us also so like you said if you go to any streaming platform like subtitles will be available like we as a students many of them will use like telegram or some other platform so that time when we download some files will be like even subtitles that it might have been corrupted or something so we came up with the idea so that we will create a subtitle so that it will be useful for us in the first point so then you start your presentation yeah so good morning uh this is our project title uh what a substance a multi-language subtitle for production this is a content opening and so like i said our aim is to create a subtitle and we will translate the subtitle for a English like if an anime you are watching it will be in Japanese or Korean language so we will use English subtitles so like that we try to use You can change to any language or it's only English? No we did for Tamil Malayalam like that we did for English like if a Tamil person is seeing like he can understand by watching the subtitles so like that we try to do it and we I mean accomplishing that So our hit visible like Yeah it's visible So this is our architecture. So first we will upload a video. So it will scan what and all tracks are there. So we have track selection also. So when the user gives English, so it will find the track which in each track there will be a notation like English or something. So it will find the pattern and it will find the track. So that track it will take and it will give to that language detection it will detect like if English or Tamil so it will detect the language so after detecting language it will go to the FFPMB it will convert the audio file to valent because in MP3 the audio will be like compressed so we can find pattern sorry the model can find pattern so we are converting into a wavelength where the model easily can find patterns and all so we have three models one is whisper model we are using as a local system model we downloaded everything but it will take time so for demonstration and all if we use that model even that tiny model is there even the tiny model it will take almost more minimum 10 minutes it will take so we use two apas from there so no way will will you upload your listing video? That will show in demo. It will basically run in the web. Interface or? Yeah, so we made like a web. Media player. Media player. So it's typically using that VLC thing, the library. So if we use that, the VLC library will give the interface like the same, like tools we can use, like play button, the navigation button, so everything. Then we are adding the model and the translation and whatever model it's transcribing we are changing i mean translating to like tamil malayalam somewhere so we added that point these are the key features and all like what was the previous thing front and back end yeah this technology like we explained like back and this is interface like uh like i said a tool kit So this is the model we are giving. So when you click the model, it's assembly and deepgram is the API we are using. This is the deepgram. Deepgram and assembly is the API we use. And whisper model is like if you have high compatible device, you can run it like if you're developing, if you're providing a server, if you have those specifications on that, you can use whisper model and it's high accurate also. but we are using very tiny models so that we are using apa and we are hyperliving now we'll show the demo to finish your product or no we finish like some future like we we need to show a cut of the time like trans translating time uh like audio and subtitle generation time like we are planning to reduce the time so we are a future we will think about to how to reduce the time and all actually now we did for subtitle in future we are trying to do for track track also so this is our interface like this is a netflix themed interface like okay created this yeah yeah like that's a this is the code like we use one like before we are using small uh the read button was not accurate. Would we try and run or just directly use this? No, the interface we didn't like. It was like very normal, basic. Now, it's a little bit improved, better than that, older one. So here, it's like for selecting video, we are giving it a read button. So here, this is the Now, trailer came in season 5. Trailer came now I explained earlier So when the video is like entered so it will check whether it not there so it will say so it will take any case so first it will when automatically like it will choose dgram because it's api so it will detect a language So here I gave this as an English language only. Sorry, Hindi. So first it will give the English, then from the English subject it will transcript to Hindi. So here, this is the logs we are using. So you can see whether it's what and all happening in the background. For our purpose we are using that. So later we will use. And here also it will come, like what and all happened in the terminal also. So currently the model is running. It's based on the internet only. So I counted to my internet. So it will take time. So morning we did this. Subtitle we can do. Now 30 minutes before only we check whether it is working or not. So we created like Hindi subtitles and English, Tamil, everything we created. Tamil. Sir you are from. No that's ok. You can understand Tamil. I can't but still I can. I will put English. English. So it will come like. How much time does it take to generate subtitles? Based on the duration of our video. One minute video? One minute video maybe... No, it will take less time. Because we are talking about one or two hour videos. That will take like five to six minutes. With the movies, they are like one hour movies. It will take a little bit more time for extracting the audio. We checked for Aquaman movies. First we tried for that movie only. We checked whether it's coming for English itself. So it came now for demo we simply took that straight. Strange things. Google languages. Ok. So now I have selected English now. So it is coming there. So now the subtitle is English. So from English to Hindi you can translate. Just go to languages and open that. Ok. So these are languages you can translate. Yeah. Because the model is training this, but what we are doing is these two things like when the model is giving that, it's like giving continuously like it's not giving like for this timeline only it's not giving, it's giving like full I mean subtitles like not only for the time like 0 to 1 year before like this. So we are defending that. It was not accurate before. How much accurate is your project now? Now what and all we check like. 74 80 74 we can 80 percent like before that this thing so mainly 80 percent of the subtitles will come accurately six will become some problems are there like small small problems like when some saying If suddenly I am going there to reach something, the last end part or something, it won't come. But English to English it will become too accurate. But English to some other language it will sound like this type of error. From English to other languages? A little in the last side. So because we are translating using Google Translator from this to this but it's accurate only like it will be some where you change the context now that's what we are improving like we will check the context and according to that it will translate. You want to see that? Just play just play. It's the only way we get out of here. You think we should? Right now. Right now it was generating I So it's tracking this 30% from the time. No, that is just showing the demo only like the interface itself, but uh, outer part is running. This progress is only for that restore model is running in local region. So This is running in APA now. So why it's tagged is because it's running on the internet so when internet connection goes low, it's uh struggling to Because the web itself we may like it's not that much relevant like website we completed it will show like a completed before that it's stuck in 30 or 40 but outside that in our system it's still running still not sure don't show here now after that the future will it become more relevant. How will the end user use this? What's that? If now I am a user, I have to convert, add subtitles for that. So how will I use? I mean without this, I don't want the background, I mean back end work. Yes, simply you can generate subtitles. No, how? Like how? If you have any this thing, like see, if I am an end user, come here, I will download a movie. i have to watch a movie but i need subtitles so what should i do so you just have to input the video where here it's like a app interface this app created application yeah it's like local machine it's not like a website or something okay so you can uh just open up so the users should have this application like app only we made yeah so that uh like we just have to input this then we have to select like a I will show that now itself like for English to English No, if it's English why you have to convert to English So like when it's giving English we said no need of converting English so it will also show that so English English no conversion needed like that so here maybe I can give Tamil or something it will take 5 minutes only How much AI work and how much Go work? like uh we that is our idea then we took that help like for that creating application because we are new to creating an application because we are not come from that mca background if we allow it's rgbt or some other a tool for give the guide guidance to do then you implemented it yeah Yeah What are the tools you said you used mainly we used like the model what are the tools you used? mainly we used models like deepgram and all then vs code mainly for the coding purposes and all like we used like python java or something python we used only python pure python yeah So now what is happening now is like the audio is extracted from that file now currently. So it is uploaded to the different main model. So now it is like, I mean, creating is updating. Then after creating it will come. So it has to be in the data. I mean the previous in which I downloaded. Last time also we had this topic sir like we were using like we created a healthcare system using here. We need APA we use APA for that. The same venue only we did the Sir here there is no internet. The real thing here there is no internet. If you are calling. Calling by wifi it won't work. It's very one. Like that much fast. I'm an earthly user. If I turn on hotspot, there are too many people there. So that's why it's not happening. This is the thing I created for Tamil. Polly, you have to go back to Henry. It's saying like you have to go back to Henry. In Tamil, it's saying like this is Holly. Then it's saying like you have to go back to Henry. like that it's coming accurately and we did for malayalam everyone is in danger like all of us our friends our family so python is doing this background work yes because we are comfortable with python that's why you do it what did you preload to i mean now give this update which like libraries libraries uh we created like that vlc item that and uh ffmp it's like we downloaded from that website and we stored in a path and we giving the part to that python like the location of that so it will uh use that thing and we when we click this input no so it will give that video location also so from that video location using that ffpng so it will create the wavelength from that so after creating wavelength it will input all three models in that wavelength. So it will input to that all three models. Then it will go through it. So if it is a two hour long movie, then it will segment it like small small partition. Thanks. What are the hits showing though? These are the APA models. We can choose here, deepgram and assemble. These are APA tools. So, why we use APA means like for the fast access instead of using local. There is these two also. Yeah, we can use these two. This is not accurate. Assembly A. These two are not accurate. No, Assembly A is not accurate. Assembly A is not accurate. But it takes time. This local A. That's only Vismar model. It's accurate, but it will take a lot of time. That's why we are not demonstrating it. You won't even know. No, no. We showed it to sir. Now also we generated the subject land role. This is the issue from here. If you are showing something here, student-wise land role is not there. If we implement in that some real application and all, then that time we will have server and also that time we will have that specific device specification. That time it will be easy to use. What are things you can improve? Time for the generation and accuracy. We will search for other models which will work faster. But we researched too many things for finding this Debram AI. Debram AI also has some problems like sync and issue and generating time. So in future we will convert our proper VLC media player the proper way and we will implement it that way. By reducing the subtitle to time and all accuracy and English maybe we will English the language. You can improve the accuracy from language to language. Yes, translation but next we want to try is like track this is the tracks there are four tracks here. If four tracks is here like we'll take the track and we'll sync like the track duration is like for two hours if the subtitle is not matching accurately then we will try to match the similarities using tf ideas those kind of things so that will improve the models actually so we will try to do that next whose idea was this to me because we we have like four semester we break up and one month is a vacation time so we used to watch movies and He used to watch movies and all through downloading Chalikira. What is your contribution to this? I supported him for the idea and it became true. We are living together. That's why I approached him and told him this idea. Then we approached Rajesh sir and he also agreed with that. Who's idea was it? Python or transcription? Python is both the ideas. We know only Python sir. Java and all we are not that much familiar. Python is our common language. Same like the AP thing. Deep learning. Yeah. I read because of Wi-Fi. This is Wi-Fi issue sir. Because we already in the R&D itself, in our class itself we tried to generate and it will work. It will work very well. like you see the time now obviously that uh not only this uh 8 48 8 47 like i i was doing the demo to my classmates they were like okay This is the thing It may seem like normal but it is not For us this is a new thing. From my data science background, we build an app. It's good for us. What do you think about this? Can you give some tips to improve? I wrote this thing, Deep Dump, Assembla- Which is what I asked to demonstrate now. I got it. I mean, if you have built this, it should be your thing. It's like you have taken it from AI and they were using it. It's directly, see, if someone sees, they won't say this is your project. I mean, I'm saying basically, if someone sees, they won't say this is your project. Because, see, if someone sees this and all, anyone else, not me, anyone else, they'll say this, you have taken it from AI. Or something, you've done it in the project and you're showing it. I mean, you have worked out, I am saying, I am not saying that, see, someone says this, it will become free, it's $200. Because the API we are using that's it. The API can't change this thing. We can change the name in the interface itself. You have to change that because if you are showing for anyone else, obviously they will think that. Yeah, because we usually won't put that. no we need to take if you explain positive side i have to say no this is like free time that's it no see free trail is not the thing you have built and it is not the thing you're putting it for i mean paid or something this is your project you should own this and if someone says this obviously they'll say it's sorry if we are explained to someone else like you or speakers so we need to show like this is the deep gram here we are using and uh What I am saying is, showing this thing, this shouldn't be there. If I ask you to play in this thing, local A, because you have three models here, you have shown three methods here. If I ask you to show in this local A model, you should be able to show that in A model. This thing also, assemble A, you can do it now. Yeah, we can do it, but it will take time. accuracy also it will be difficult to improve the timing also i mean try with some other this thing a ap is trying to other aps also model you're right now using whisper model and a deep ground that's the top that's the main thing you're using uh both are like deep playing wave wave content they are using like a wave technology they are using. VLC media player and all they are using compressed files they will extract the audio through compressed files but the wave using the wave no wave the wave is something wavelength we can't use using the wave it will take the uncompressed audio so it will work more than the other AI tools that's why we choose deepgram If I want to upload audio, just audio, can it give me the subtitles? Yeah, but it will download as a subtitle. In this model? It's built only for video. Like video player format, sir. From that, it will get extracted. Audio, because it's a video player format. So, we can upload only video player, not videos, not audio. First it's extracting the audio, then it's inputting to that model. So if you I mean we can add that like separately Make any I mean There's a work, but still you can you option for video and audio also if they want to upload audio and they can Change this Let me change the interface. Yeah, I'll change. Looks good but I have to change the interface. Because it should ask like upload video or something. Say play video. After uploading you can download the video. Yeah, yeah. When you click the download, it will show where to go. destination so it's automatically it's i mean saving where the file actually is like this file i i was selecting from downloads also this all certificates is storing downloads so previously it was like in desktop i have like certain desktop i have like so many movies for that movies it will i mean save in that particular folder so we have departure and all so now we are saying like a separate thing for that we will add these things for the future like for the next presentation so come in for the display thing oh you mean like if you paste this no no this thing here and they appear there main thing is changing into five rows and you have to change this thing it should be displayed if you are displaying if you are showing demo this shouldn't be displayed But explaining to some other people is we need to say like are we using these methods? You can say that you are using this method, I took reference of this thing and you can tell. But you can't tell like we implement the same thing, it shows the same thing, you can't show that. So we can simply keep the detail and we can explain in detail so that we can get all this comparison and we... This thing these are main project now. When you are showing it to someone or showing it to some person, this shouldn't be seen. seen and the interface should be clean. If someone sees play video, just play video not uploading video. So to change all these subtitles and see I mean not subtitles, interface things, you have to change this thing and you have to improve the accuracy also. Because for that accuracy we need to search other models, our models for API. You tried only one model for the three models but this DeepGram is doing the 90 percent, 70 percent accuracy. uh i know it's showing more than 70 percent okay like movie did for 30 times among the 30 times only six times only okay the main thing is our english to any language still work accuracy accurately dealer for some other videos like a tamil or malayalam video we need to translate into other languages maybe some issue will be there that's the problem thanks",,,2026-06-22T07:00:39.581077Z,Media play,,,"Subtitle generation, Deepgram, display, video",Interested,Considering,"English to other languages, Work/personal use","Improving accuracy, Reducing generation time",Hesitant,0.6000000000000001,5,1,warm,0.571,1,0.7325,0.6979,0.82,0.754,0.555,0.5,0.525,1.0,1.0,llama,2,"[{""value"": ""Media play"", ""label"": ""PRODUCT"", ""name"": ""Media play""}, {""value"": ""Subtitle generation"", ""label"": ""FEATURE"", ""name"": ""Subtitle generation""}, {""value"": ""English to other languages"", ""label"": ""USE_CASE"", ""name"": ""English to other languages""}, {""value"": ""80 percent"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""80 percent""}, {""value"": ""5 to 6 minutes"", ""label"": ""URGENCY_LEVEL"", ""name"": ""5 to 6 minutes""}, {""value"": ""Deepgram"", ""label"": ""FEATURE"", ""name"": ""Deepgram""}, {""value"": ""Improving accuracy"", ""label"": ""OBJECTION"", ""name"": ""Improving accuracy""}, {""value"": ""Reducing generation time"", ""label"": ""OBJECTION_TYPE"", ""name"": ""Reducing generation time""}, {""value"": ""High"", ""label"": ""FOLLOW_UP_PROBABILITY"", ""name"": ""High""}, {""value"": ""display"", ""name"": ""display"", ""label"": ""FEATURE""}, {""value"": ""video"", ""name"": ""video"", ""label"": ""FEATURE""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Considering"", ""name"": ""Considering"", ""label"": ""DECISION_STAGE""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
meeting-capture-2026-06-22T08-12-52-211Z.webm,hello hi guys so today we are going to I am an agent and I need a product a laptop iPhone a budget is 2 lakh 25 thousand,English,0.0,2026-06-22T08:12:59.033314Z,laptop,iPhone,"2 lakh 25 thousand, 200000",,Interested,,,,Neutral,0.5,0,0,warm,0.45,0,0.7325,0.6979,0.82,0.754,0.513,0.5,0.475,0.5,0.0,llama,0,"[{""value"": ""2 lakh 25 thousand"", ""label"": ""BUDGET"", ""name"": ""2 lakh 25 thousand""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""200000"", ""name"": ""200000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,Customer: hello hi guys so today we are going to I am an agent and I need a product a laptop iPhone a budget is 2 lakh 25 thousand,,,2026-06-22T08:13:13.291723Z,laptop,iPhone,"2 lakh 25 thousand, 200000",,Interested,,,,Neutral,0.5,0,0,warm,0.45,0,0.7325,0.6979,0.82,0.754,0.513,0.5,0.475,0.5,0.0,llama,0,"[{""value"": ""2 lakh 25 thousand"", ""label"": ""BUDGET"", ""name"": ""2 lakh 25 thousand""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""200000"", ""name"": ""200000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
audio-shawn.wav,"Start. Hi, I want a laptop under 60,000. Sure, what will you mainly use it for? Programming and basic gaming. Do you have any brand preference like Dell, HP or Lenovo? Not really, just something reliable. Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Hmm, okay. but I'm not sure if I should buy now. We currently have an offer and EMA options available. I'll think about it and get back to you later. Okay, sure. I'll share the details with you. Thank you. Thank you.",English,0.0,2026-06-22T11:20:31.715450Z,"Dell Inspiron and a Lenovo IdeaPad, laptop","Dell, Hp, Lenovo","under 60,000, 60,000, 60000",Programming and basic gaming,Interested,Considering,,not sure if I should buy now,Hesitant,0.6000000000000001,4,1,warm,0.563,1,0.7325,0.6979,0.82,0.754,0.538,0.5,0.55,0.976,0.4,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Dell, HP or Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Dell, HP or Lenovo""}, {""value"": ""Dell Inspiron and a Lenovo IdeaPad"", ""label"": ""PRODUCT"", ""name"": ""Dell Inspiron and a Lenovo IdeaPad""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""get back to you later"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""get back to you later""}, {""value"": ""not sure if I should buy now"", ""label"": ""OBJECTION"", ""name"": ""not sure if I should buy now""}, {""value"": ""Low"", ""label"": ""URGENCY_LEVEL"", ""name"": ""Low""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}]"
meeting-capture-2026-06-22T11-32-56-887Z.webm,"Good morning, thank you for calling Smart Tech Solutions. My name is [CUSTOMER_NAME_REDACTED]. How may I assist you today? Hi Emily, my name is [CUSTOMER_NAME_REDACTED]. Nice to meet you Rahul. May I know which company you are calling from? I work for Technovol solution and private limited. Great, what's your role there? I am a senior IT manager. Ok, how can I help you today? So we are planning to upgrade our employee laptop and I am interested in the Dell Latitude Sum 450 and HP Elitebook 840G11. Okay approximately how many laptops are you planning to purchase? Around 25 units. Okay do you have any budget in mind? Yes our budget is almost around 18 lakhs. Okay are there any specific features you are looking for? So yeah, we are looking mostly we need a Intel core ultra processes 32 GB RAM and one TB SSD because our developers uses a virtual machines. Okay, so where is your office located? So our office is at the info park face to that kind of coaching Allah 682 303 is a pin book. Okay, thank you for contacting us. We will be touching you.",English,0.0,2026-06-22T11:33:06.091039Z,"Dell Latitude Sum 450, HP Elitebook 840G11, laptop","Dell, Hp","25, 1800000","25, Intel core ultra, 32 GB RAM, 1 TB SSD, ram",Interested,,,,Very Positive,0.5,0,0,warm,0.674,1,0.7325,0.6979,0.82,0.754,0.675,0.5,0.625,0.994,0.8,llama,2,"[{""value"": ""Dell Latitude Sum 450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude Sum 450""}, {""value"": ""HP Elitebook 840G11"", ""label"": ""PRODUCT"", ""name"": ""HP Elitebook 840G11""}, {""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""25"", ""label"": ""FEATURE"", ""name"": ""25""}, {""value"": ""Intel core ultra"", ""label"": ""FEATURE"", ""name"": ""Intel core ultra""}, {""value"": ""32 GB RAM"", ""label"": ""FEATURE"", ""name"": ""32 GB RAM""}, {""value"": ""1 TB SSD"", ""label"": ""FEATURE"", ""name"": ""1 TB SSD""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Senior IT manager"", ""label"": ""DECISION_MAKER"", ""name"": ""Senior IT manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}]"
typed-conversation,"Agent: Good morning, thank you for calling Smart Tech Solutions. My name is Emily Carter. How may I assist you today? Hi Emily, my name is Rahul Menon. Nice to meet you Rahul. May I know which company you are calling from? I work for Technovol solution and private limited. Great, what's your role there? I am a senior IT manager. Ok, how can I help you today? So we are planning to upgrade our employee laptop and I am interested in the Dell Latitude Sum 450 and HP Elitebook 840G11. Okay approximately how many laptops are you planning to purchase? Around 25 units. Okay do you have any budget in mind? Yes our budget is almost around 18 lakhs. Okay are there any specific features you are looking for? So yeah, we are looking mostly we need a Intel core ultra processes 32 GB RAM and one TB SSD because our developers uses a virtual machines. Okay, so where is your office located? So our office is at the info park face to that kind of coaching Allah 682 303 is a pin book. Okay, thank you for contacting us. We will be touching you.",,,2026-06-22T11:34:13.307294Z,"Dell Latitude Sum 450, HP Elitebook 840G11, laptop","Dell, Hp","25, 1800000","25, Intel core ultra, 32 GB RAM, 1 TB SSD, ram",Interested,,,,Very Positive,0.5,0,0,warm,0.607,1,0.7325,0.6979,0.82,0.754,0.675,0.5,0.625,0.994,0.8,llama,2,"[{""value"": ""Dell Latitude Sum 450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude Sum 450""}, {""value"": ""HP Elitebook 840G11"", ""label"": ""PRODUCT"", ""name"": ""HP Elitebook 840G11""}, {""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""25"", ""label"": ""FEATURE"", ""name"": ""25""}, {""value"": ""Intel core ultra"", ""label"": ""FEATURE"", ""name"": ""Intel core ultra""}, {""value"": ""32 GB RAM"", ""label"": ""FEATURE"", ""name"": ""32 GB RAM""}, {""value"": ""1 TB SSD"", ""label"": ""FEATURE"", ""name"": ""1 TB SSD""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Senior IT manager"", ""label"": ""DECISION_MAKER"", ""name"": ""Senior IT manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}]"
typed-conversation,"Agent: Good morning, thank you for calling Smart Tech Solutions. My name is Emily Carter. How may I assist you today? Hi Emily, my name is Rahul Menon. Nice to meet you Rahul. May I know which company you are calling from? I work for Technovol solution and private limited. Great, what's your role there? I am a senior IT manager. Ok, how can I help you today? So we are planning to upgrade our employee laptop and I am interested in the Dell Latitude Sum 450 and HP Elitebook 840G11. Okay approximately how many laptops are you planning to purchase? Around 25 units. Okay do you have any budget in mind? Yes our budget is almost around 18 lakhs. Okay are there any specific features you are looking for? So yeah, we are looking mostly we need a Intel core ultra processes 32 GB RAM and one TB SSD because our developers uses a virtual machines. Okay, so where is your office located? So our office is at the info park face to that kind of coaching Allah 682 303 is a pin book. Okay, thank you for contacting us. We will be touching you.",,,2026-06-22T11:35:12.687536Z,"Dell Latitude Sum 450, HP Elitebook 840G11, laptop","Dell, Hp","25, 1800000","25, Intel core ultra, 32 GB RAM, 1 TB SSD, ram",Interested,,,,Very Positive,0.5,0,0,warm,0.607,1,0.7325,0.6979,0.82,0.754,0.675,0.5,0.625,0.994,0.8,llama,2,"[{""value"": ""Dell Latitude Sum 450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude Sum 450""}, {""value"": ""HP Elitebook 840G11"", ""label"": ""PRODUCT"", ""name"": ""HP Elitebook 840G11""}, {""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""25"", ""label"": ""FEATURE"", ""name"": ""25""}, {""value"": ""Intel core ultra"", ""label"": ""FEATURE"", ""name"": ""Intel core ultra""}, {""value"": ""32 GB RAM"", ""label"": ""FEATURE"", ""name"": ""32 GB RAM""}, {""value"": ""1 TB SSD"", ""label"": ""FEATURE"", ""name"": ""1 TB SSD""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""Senior IT manager"", ""label"": ""DECISION_MAKER"", ""name"": ""Senior IT manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}]"
typed-conversation,"Agent: Good morning! Thank you for calling SmartTech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, Rahul. May I know which company you’re calling from? Customer: I work for TechNova Solutions Pvt. Ltd. Agent: Great. What’s your role there? Customer: I’m a Senior IT Manager. Agent: Thank you. How can I help you today? Customer: We’re planning to upgrade our employee laptops, and I’m interested in the Dell Latitude 7450 and the HP EliteBook 840 G11. Agent: Excellent choices. Approximately how many laptops are you planning to purchase? Customer: Around 25 units. Agent: Do you have a budget in mind? Customer: Yes, our budget is around ₹18,00,000. Agent: That’s a healthy budget. Are there any specific features you’re looking for? Customer: We need Intel Core Ultra processors, 32GB RAM, and 1TB SSD because our developers use virtual machines. Agent: Understood. Where is your office located? Customer: Our office is at Infopark Phase 2, Kakkanad, Kochi, Kerala – 682303. Agent: Thank you. Could you also share your official email address? Customer: Sure. It’s [EMAIL_REDACTED]. Agent: And your contact number? Customer: My mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Thank you. Are you currently using any enterprise management software? Customer: Yes, we use Microsoft Intune and Microsoft 365 for device management. Agent: Perfect. We can preconfigure all devices before delivery. Customer: That’s great. Could you also send me a detailed quotation and product brochure? Agent: Certainly. Customer: I’d also like a comparison between the Dell Latitude 7450 and HP EliteBook 840 G11. Agent: No problem. Customer: I’ll be discussing this with our procurement team on Monday. Could you please call me on Tuesday morning around 10:30 AM? Agent: Absolutely. I’ll schedule a follow-up call. Customer: Also, if there are any corporate discounts or bulk purchase offers, please let me know. Agent: Definitely. Customer: Perfect. If everything looks good, we’ll finalize the purchase next week. Agent: That’s wonderful. I’ll send the quotation, brochure, comparison sheet, and corporate pricing today. Customer: Thank you so much. Agent: You’re welcome, Rahul. Have a great day! Customer: You too. Goodbye.",,,2026-06-22T11:36:43.290605Z,"Dell Latitude 7450, HP EliteBook 840 G11, phone, laptop","Dell, Hp","1800000, corporate discounts or bulk purchase offers, 25, 10","Intel Core Ultra, 32GB, 1TB, ram","High Interest, Interested",,,,Emotionally Engaged,0.9,0,0,hot,0.711,1,0.7325,0.6979,0.82,0.754,0.767,0.8,0.7,0.992,0.8,llama,3,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""HP EliteBook 840 G11"", ""label"": ""PRODUCT"", ""name"": ""HP EliteBook 840 G11""}, {""value"": ""1800000"", ""label"": ""BUDGET"", ""name"": ""1800000""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32GB"", ""label"": ""FEATURE"", ""name"": ""32GB""}, {""value"": ""1TB"", ""label"": ""FEATURE"", ""name"": ""1TB""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""call on Tuesday morning"", ""label"": ""URGENCY"", ""name"": ""call on Tuesday morning""}, {""value"": ""next week"", ""label"": ""URGENCY"", ""name"": ""next week""}, {""value"": ""corporate discounts or bulk purchase offers"", ""label"": ""BUDGET"", ""name"": ""corporate discounts or bulk purchase offers""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""10"", ""name"": ""10"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
audio-shawn.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-06-23T05:45:44.812976Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: Start. Agent: Hi, I want a laptop under 60,000. Customer: Sure, what will you mainly use it for? Agent: Programming and basic gaming. Customer: Do you have any brand preference like Dell, HP or Lenovo? Agent: Not really, just something reliable. Customer: Oh, okay. Agent: I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Customer: Both are good for programming. Agent: Hmm, okay. Customer: but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. Customer: I'll share the details with you. Agent: Thank you. Customer: Thank you.",,,2026-06-23T05:46:10.299224Z,,"Dell, Hp, Lenovo",,programming,,Considering,,,Hesitant,0.6000000000000001,3,1,warm,0.48,0,0.7325,0.6979,0.82,0.754,0.549,0.5,0.475,0.956,0.25,llama,0,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""Lenovo"", ""label"": ""COMPETITOR"", ""name"": ""Lenovo""}, {""value"": ""programming"", ""label"": ""FEATURE"", ""name"": ""programming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""Lenovo"", ""name"": ""Lenovo"", ""label"": ""BRAND""}]"
meeting-capture-2026-06-23T06-12-52-208Z.webm,"Customer: Good morning, thank you for calling Smart Tech Solutions. Agent: My name is Emili Kada, how are you? Customer: So, hi Emili, my name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you Rahul, may I know which company you are gone from? Customer: I work for Technova Solutions Private Limited, can you increase your volume? Agent: Yeah, of course. I work. Sorry. What's your role? Customer: Yeah, so I'm a senior IT manager. Agent: Okay, how can I help you today? Customer: So we are planning to upgrade our employee laptops and I'm interested in the Dell Attitude 7450 and HP one. Agent: Okay, excellent choices. Approximately how many laptops are you planning to update? Customer: uh yeah around 25 units do you have any budget in mind yes our budget is around 18 lakhs yeah that's fine let's see yeah thank you",English,63.84,2026-06-23T06:13:07.455595Z,laptop,"Dell, Hp","18, 25, 1800000",,Interested,,,,Very Positive,0.5,0,0,warm,0.53,1,0.7325,0.6979,0.82,0.754,0.689,0.5,0.475,0.988,0.1,llama,1,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""18"", ""label"": ""BUDGET"", ""name"": ""18""}, {""value"": ""Interested"", ""label"": ""INTENT"", ""name"": ""Interested""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}]"
typed-conversation,"Agent: Good morning, thank you for calling Smart Tech Solutions. My name is Emili Kada, how are you? So, hi Emili, my name is Rahul Menon. Nice to meet you Rahul, may I know which company you are gone from? I work for Technova Solutions Private Limited, can you increase your volume? Yeah, of course. I work. Sorry. What's your role? Yeah, so I'm a senior IT manager. Okay, how can I help you today? So we are planning to upgrade our employee laptops and I'm interested in the Dell Attitude 7450 and HP one. Okay, excellent choices. Approximately how many laptops are you planning to update? uh yeah around 25 units do you have any budget in mind yes our budget is around 18 lakhs yeah that's fine let's see yeah thank you",,,2026-06-23T06:13:38.610838Z,laptop,"Dell, Hp","25, 1800000",,"High Interest, Interested",,,,Very Positive,0.5,0,0,warm,0.62,1,0.7325,0.6979,0.82,0.754,0.718,0.8,0.475,0.995,0.5,llama,2,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""senior IT manager"", ""label"": ""DECISION_MAKER"", ""name"": ""senior IT manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning, thank you for calling Smart Tech Solutions. My name is Emili Kada, how are you? So, hi Emili, my name is Rahul Menon. Nice to meet you Rahul, may I know which company you are gone from? I work for Technova Solutions Private Limited, can you increase your volume? Yeah, of course. I work. Sorry. What's your role? Yeah, so I'm a senior IT manager. Okay, how can I help you today? So we are planning to upgrade our employee laptops and I'm interested in the Dell Attitude 7450 and HP one. Okay, excellent choices. Approximately how many laptops are you planning to update? uh yeah around 25 units do you have any budget in mind yes our budget is around 18 lakhs yeah that's fine let's see yeah thank you",,,2026-06-23T06:15:02.130522Z,laptop,"Dell, Hp","25, 1800000",,"High Interest, Interested",,,,Very Positive,0.5,0,0,warm,0.62,1,0.7325,0.6979,0.82,0.754,0.718,0.8,0.475,0.995,0.5,llama,2,"[{""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""senior IT manager"", ""label"": ""DECISION_MAKER"", ""name"": ""senior IT manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
meeting-capture-2026-06-23T06-18-58-460Z.webm,"Guest: Good morning, thank you for calling Smart Tech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily, my name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you Rahul. May I know which company you are calling from? Customer: I work for Tecnova Solutions Pvt. Ltd. Agent: Great, what's your role there? Customer: I am a Senior IT Manager. Agent: Ok, how can I help you today? Customer: So we are planning to upgrade our employee laptops and I am interested in the Dell Latitude 7450 and the HP Elitebook 840G11. Agent: Okay, approximately how many laptops are you planning to purchase? Customer: Around 25 units I think. Agent: Okay, that's fine. So do you have any budget in mind? Customer: Yes, our budget is around 18 lakhs. Agent: Okay, are there any specific features you want to know? Customer: so yeah we need like we are mostly focusing on software engineers we have our purpose is to build a website or anything so we are we need intel core ultra processes like 32gb ram and 1db ssd so our developers can use virtual machines also Agent: okay uh we will connect you shortly thank you thank you emily",English,80.28,2026-06-23T06:19:17.574026Z,"Dell Latitude 7450, HP Elitebook 840G11, laptop","Dell, HP","25, 1800000",,"High Interest, Interested",,,,Very Positive,0.5,0,0,warm,0.561,1,0.7325,0.6979,0.82,0.754,0.649,0.8,0.475,0.863,0.25,llama,1,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP Elitebook 840G11"", ""label"": ""PRODUCT"", ""name"": ""HP Elitebook 840G11""}, {""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""BRAND"", ""name"": ""HP""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning, thank you for calling Smart Tech Solutions. My name is Emily Carter. How may I assist you today? Hi Emily, my name is Rahul Maino. Nice to meet you Rahul. May I know which company you are calling from? I work for Tecnova Solutions Pvt. Ltd. Great, what's your role there? I am a Senior IT Manager. Ok, how can I help you today? So we are planning to upgrade our employee laptops and I am interested in the Dell Latitude 7450 and the HP Elitebook 840G11. Okay, approximately how many laptops are you planning to purchase? Around 25 units I think. Okay, that's fine. So do you have any budget in mind? Yes, our budget is around 18 lakhs. Okay, are there any specific features you want to know? so yeah we need like we are mostly focusing on software engineers we have our purpose is to build a website or anything so we are we need intel core ultra processes like 32gb ram and 1db ssd so our developers can use virtual machines also okay uh we will connect you shortly thank you thank you emily",,,2026-06-23T06:21:19.512707Z,"Dell Latitude 7450, HP Elitebook 840G11, laptop","Dell, Hp","25, 1800000","Intel Core Ultra, 32gb ram, 1db ssd, ram","High Interest, Interested",,,,Very Positive,0.5,0,0,warm,0.658,1,0.7325,0.6979,0.82,0.754,0.712,0.8,0.525,0.996,0.8,llama,2,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP Elitebook 840G11"", ""label"": ""PRODUCT"", ""name"": ""HP Elitebook 840G11""}, {""value"": ""Dell"", ""label"": ""COMPETITOR"", ""name"": ""Dell""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""25"", ""label"": ""BUDGET"", ""name"": ""25""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32gb ram"", ""label"": ""FEATURE"", ""name"": ""32gb ram""}, {""value"": ""1db ssd"", ""label"": ""FEATURE"", ""name"": ""1db ssd""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Senior IT Manager"", ""label"": ""DECISION_MAKER"", ""name"": ""Senior IT Manager""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""1800000"", ""name"": ""1800000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
test-diarization,"Agent: Hello, how can I help you? Customer: I want to buy a laptop.",,,2026-06-23T06:52:02.282400Z,laptop,,,,"Curious, Interested",,,,Mildly Positive,0.5,0,0,warm,0.424,0,0.7325,0.6979,0.82,0.754,0.566,0.5,0.5,0.539,0.0,llama,0,"[{""value"": ""laptop"", ""label"": ""PRODUCT"", ""name"": ""laptop""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
test-diarization,"Agent: Hello, how can I help you? Customer: I want to buy a laptop.",,,2026-06-23T06:52:38.355810Z,laptop,,,,"Curious, Interested",,,,Mildly Positive,0.5,0,0,warm,0.424,0,0.7325,0.6979,0.82,0.754,0.566,0.5,0.5,0.539,0.0,llama,0,"[{""value"": ""laptop"", ""label"": ""PRODUCT"", ""name"": ""laptop""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
test-diarization,"Agent: Hello, how can I help you? Customer: I want to buy a laptop.",,,2026-06-23T06:53:08.996970Z,laptop,,,,"Curious, Interested",,,,Mildly Positive,0.5,0,0,warm,0.424,0,0.7325,0.6979,0.82,0.754,0.566,0.5,0.5,0.539,0.0,llama,0,"[{""value"": ""laptop"", ""label"": ""PRODUCT"", ""name"": ""laptop""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for calling SmartTech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, Rahul. May I know which company you’re calling from? Customer: I work for TechNova Solutions Pvt. Ltd. Agent: Great. What’s your role there? Customer: I’m a Senior IT Manager. Agent: Thank you. How can I help you today? Customer: We’re planning to upgrade our employee laptops, and I’m interested in the Dell Latitude 7450 and the HP EliteBook 840 G11. Agent: Excellent choices. Approximately how many laptops are you planning to purchase? Customer: Around 25 units. Agent: Do you have a budget in mind? Customer: Yes, our budget is around ₹18,00,000. Agent: That’s a healthy budget. Are there any specific features you’re looking for? Customer: We need Intel Core Ultra processors, 32GB RAM, and 1TB SSD because our developers use virtual machines. Agent: Understood. Where is your office located? Customer: Our office is at Infopark Phase 2, Kakkanad, Kochi, Kerala – 682303. Agent: Thank you. Could you also share your official email address? Customer: Sure. It’s [EMAIL_REDACTED]. Agent: And your contact number? Customer: My mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Thank you. Are you currently using any enterprise management software? Customer: Yes, we use Microsoft Intune and Microsoft 365 for device management. Agent: Perfect. We can preconfigure all devices before delivery. Customer: That’s great. Could you also send me a detailed quotation and product brochure? Agent: Certainly. Customer: I’d also like a comparison between the Dell Latitude 7450 and HP EliteBook 840 G11. Agent: No problem. Customer: I’ll be discussing this with our procurement team on Monday. Could you please call me on Tuesday morning around 10:30 AM? Agent: Absolutely. I’ll schedule a follow-up call. Customer: Also, if there are any corporate discounts or bulk purchase offers, please let me know. Agent: Definitely. Customer: Perfect. If everything looks good, we’ll finalize the purchase next week. Agent: That’s wonderful. I’ll send the quotation, brochure, comparison sheet, and corporate pricing today. Customer: Thank you so much. Agent: You’re welcome, Rahul. Have a great day! Customer: You too. Goodbye.",,,2026-06-23T09:41:36.484372Z,"Dell Latitude 7450, HP EliteBook 840 G11, phone, laptop","Dell, Hp","1800000, corporate discounts or bulk purchase offers, 25, 10","Intel Core Ultra, 32GB, 1TB, ram","High Interest, Interested",,,,Emotionally Engaged,0.9,0,0,hot,0.711,1,0.7325,0.6979,0.82,0.754,0.767,0.8,0.7,0.992,0.8,llama,3,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""HP EliteBook 840 G11"", ""label"": ""PRODUCT"", ""name"": ""HP EliteBook 840 G11""}, {""value"": ""1800000"", ""label"": ""BUDGET"", ""name"": ""1800000""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32GB"", ""label"": ""FEATURE"", ""name"": ""32GB""}, {""value"": ""1TB"", ""label"": ""FEATURE"", ""name"": ""1TB""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""call on Tuesday morning"", ""label"": ""URGENCY"", ""name"": ""call on Tuesday morning""}, {""value"": ""next week"", ""label"": ""URGENCY"", ""name"": ""next week""}, {""value"": ""corporate discounts or bulk purchase offers"", ""label"": ""BUDGET"", ""name"": ""corporate discounts or bulk purchase offers""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""10"", ""name"": ""10"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
typed-conversation,"Agent: Good morning! Thank you for calling SmartTech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, Rahul. May I know which company you’re calling from? Customer: I work for TechNova Solutions Pvt. Ltd. Agent: Great. What’s your role there? Customer: I’m a Senior IT Manager. Agent: Thank you. How can I help you today? Customer: We’re planning to upgrade our employee laptops, and I’m interested in the Dell Latitude 7450 and the HP EliteBook 840 G11. Agent: Excellent choices. Approximately how many laptops are you planning to purchase? Customer: Around 25 units. Agent: Do you have a budget in mind? Customer: Yes, our budget is around ₹18,00,000. Agent: That’s a healthy budget. Are there any specific features you’re looking for? Customer: We need Intel Core Ultra processors, 32GB RAM, and 1TB SSD because our developers use virtual machines. Agent: Understood. Where is your office located? Customer: Our office is at Infopark Phase 2, Kakkanad, Kochi, Kerala – 682303. Agent: Thank you. Could you also share your official email address? Customer: Sure. It’s [EMAIL_REDACTED]. Agent: And your contact number? Customer: My mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Thank you. Are you currently using any enterprise management software? Customer: Yes, we use Microsoft Intune and Microsoft 365 for device management. Agent: Perfect. We can preconfigure all devices before delivery. Customer: That’s great. Could you also send me a detailed quotation and product brochure? Agent: Certainly. Customer: I’d also like a comparison between the Dell Latitude 7450 and HP EliteBook 840 G11. Agent: No problem. Customer: I’ll be discussing this with our procurement team on Monday. Could you please call me on Tuesday morning around 10:30 AM? Agent: Absolutely. I’ll schedule a follow-up call. Customer: Also, if there are any corporate discounts or bulk purchase offers, please let me know. Agent: Definitely. Customer: Perfect. If everything looks good, we’ll finalize the purchase next week. Agent: That’s wonderful. I’ll send the quotation, brochure, comparison sheet, and corporate pricing today. Customer: Thank you so much. Agent: You’re welcome, Rahul. Have a great day! Customer: You too. Goodbye.",,,2026-06-23T09:41:45.845275Z,"Dell Latitude 7450, HP EliteBook 840 G11, phone, laptop","Dell, Hp","1800000, corporate discounts or bulk purchase offers, 25, 10","Intel Core Ultra, 32GB, 1TB, ram","High Interest, Interested",,,,Emotionally Engaged,0.9,0,0,hot,0.711,1,0.7325,0.6979,0.82,0.754,0.767,0.8,0.7,0.992,0.8,llama,3,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""HP EliteBook 840 G11"", ""label"": ""PRODUCT"", ""name"": ""HP EliteBook 840 G11""}, {""value"": ""1800000"", ""label"": ""BUDGET"", ""name"": ""1800000""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32GB"", ""label"": ""FEATURE"", ""name"": ""32GB""}, {""value"": ""1TB"", ""label"": ""FEATURE"", ""name"": ""1TB""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""call on Tuesday morning"", ""label"": ""URGENCY"", ""name"": ""call on Tuesday morning""}, {""value"": ""next week"", ""label"": ""URGENCY"", ""name"": ""next week""}, {""value"": ""corporate discounts or bulk purchase offers"", ""label"": ""BUDGET"", ""name"": ""corporate discounts or bulk purchase offers""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""10"", ""name"": ""10"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
typed-conversation,"Agent: Good morning. Thank you for calling TechSolutions. My name is Sarah. How may I assist you today? Customer: Hi Sarah. We're looking for a solution to automatically transcribe and analyze our customer support calls. We currently review calls manually, and it's taking too much time. Agent: I understand. Approximately how many calls does your team handle each day? Customer: Around 500 to 700 calls daily across multiple departments. Agent: That's a significant volume. Are you mainly interested in transcription, or would you also like insights such as sentiment analysis, summaries, and action item extraction? Customer: Ideally, we'd like all of that. We want to know customer sentiment, identify common complaints, and generate summaries automatically. Agent: That aligns perfectly with our Nexus AI platform. Nexus AI can convert speech to text in real time, identify speakers, generate call summaries, detect customer sentiment, and extract action items automatically. Customer: That sounds interesting. Can it handle multiple speakers in the same conversation? Agent: Yes. Nexus AI includes speaker diarization, which separates and labels different speakers during a conversation. Customer: We also have calls in English, Hindi, and Malayalam. Does it support multiple languages? Agent: Absolutely. The platform supports multiple languages and can accurately transcribe multilingual conversations. Customer: How quickly can we get the results after a call ends? Agent: For most calls, transcripts, summaries, sentiment scores, and insights are available within seconds after processing. Customer: Can it integrate with our CRM system? Agent: Yes. Nexus AI can integrate with popular CRM platforms and enterprise applications through APIs. Customer: Great. Can you show us a demo? Agent: Certainly. I'll schedule a personalized demo where we'll analyze sample calls and demonstrate the full workflow from audio ingestion to AI-powered insights. Customer: Perfect. Please send the details to my email. Agent: Absolutely. I'll send the demo invitation shortly. Thank you for your interest in Nexus AI. Have a wonderful day. Customer: Thank you. Looking forward to it. Agent: You're welcome. Goodbye.",,,2026-06-24T05:29:54.087194Z,,,"Multiple speakers in the same conversation, 500","Customer sentiment, common complaints, and summaries","Demo request, High Interest, Interested",,,,Emotionally Engaged,0.5,0,0,warm,0.65,1,0.7325,0.6979,0.82,0.754,0.736,0.8,0.6,0.989,0.5,llama,0,"[{""value"": ""500 to 700 calls daily"", ""label"": ""VOLUME"", ""name"": ""500 to 700 calls daily""}, {""value"": ""Customer sentiment, common complaints, and summaries"", ""label"": ""FEATURE"", ""name"": ""Customer sentiment, common complaints, and summaries""}, {""value"": ""Multiple speakers in the same conversation"", ""label"": ""BUDGET"", ""name"": ""Multiple speakers in the same conversation""}, {""value"": ""English, Hindi, and Malayalam"", ""label"": ""LANGUAGE_SUPPORT"", ""name"": ""English, Hindi, and Malayalam""}, {""value"": ""Demo request"", ""label"": ""INTENT"", ""name"": ""Demo request""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""500"", ""name"": ""500"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
audio-shawn.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-06-24T06:14:37.182437Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-07-01T04:34:12.396993Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conv_001.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-07-01T04:34:46.853624Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-07-01T04:38:37.154846Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conv_001.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-07-01T04:38:45.367244Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-07-01T04:45:26.494180Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conv_001.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-07-01T04:45:34.737862Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
audio-shawn.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-07-01T04:48:59.278530Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",,,2026-07-01T04:49:08.573840Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for calling SmartTech Solutions. My name is Emily Carter. How may I assist you today? Customer: Hi Emily. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, Rahul. May I know which company you’re calling from? Customer: I work for TechNova Solutions Pvt. Ltd. Agent: Great. What’s your role there? Customer: I’m a Senior IT Manager. Agent: Thank you. How can I help you today? Customer: We’re planning to upgrade our employee laptops, and I’m interested in the Dell Latitude 7450 and the HP EliteBook 840 G11. Agent: Excellent choices. Approximately how many laptops are you planning to purchase? Customer: Around 25 units. Agent: Do you have a budget in mind? Customer: Yes, our budget is around ₹18,00,000. Agent: That’s a healthy budget. Are there any specific features you’re looking for? Customer: We need Intel Core Ultra processors, 32GB RAM, and 1TB SSD because our developers use virtual machines. Agent: Understood. Where is your office located? Customer: Our office is at Infopark Phase 2, Kakkanad, Kochi, Kerala – 682303. Agent: Thank you. Could you also share your official email address? Customer: Sure. It’s [EMAIL_REDACTED]. Agent: And your contact number? Customer: My mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Thank you. Are you currently using any enterprise management software? Customer: Yes, we use Microsoft Intune and Microsoft 365 for device management. Agent: Perfect. We can preconfigure all devices before delivery. Customer: That’s great. Could you also send me a detailed quotation and product brochure? Agent: Certainly. Customer: I’d also like a comparison between the Dell Latitude 7450 and HP EliteBook 840 G11. Agent: No problem. Customer: I’ll be discussing this with our procurement team on Monday. Could you please call me on Tuesday morning around 10:30 AM? Agent: Absolutely. I’ll schedule a follow-up call. Customer: Also, if there are any corporate discounts or bulk purchase offers, please let me know. Agent: Definitely. Customer: Perfect. If everything looks good, we’ll finalize the purchase next week. Agent: That’s wonderful. I’ll send the quotation, brochure, comparison sheet, and corporate pricing today. Customer: Thank you so much. Agent: You’re welcome, Rahul. Have a great day! Customer: You too. Goodbye.",,,2026-07-01T05:03:29.543358Z,"Dell Latitude 7450, HP EliteBook 840 G11, phone, laptop","Dell, Hp","1800000, corporate discounts or bulk purchase offers, 25, 10","Intel Core Ultra, 32GB, 1TB, ram","High Interest, Interested",,,,Emotionally Engaged,0.9,0,0,hot,0.711,1,0.7325,0.6979,0.82,0.754,0.767,0.8,0.7,0.992,0.8,llama,3,"[{""value"": ""Dell Latitude 7450"", ""label"": ""PRODUCT"", ""name"": ""Dell Latitude 7450""}, {""value"": ""HP"", ""label"": ""COMPETITOR"", ""name"": ""HP""}, {""value"": ""HP EliteBook 840 G11"", ""label"": ""PRODUCT"", ""name"": ""HP EliteBook 840 G11""}, {""value"": ""1800000"", ""label"": ""BUDGET"", ""name"": ""1800000""}, {""value"": ""Intel Core Ultra"", ""label"": ""FEATURE"", ""name"": ""Intel Core Ultra""}, {""value"": ""32GB"", ""label"": ""FEATURE"", ""name"": ""32GB""}, {""value"": ""1TB"", ""label"": ""FEATURE"", ""name"": ""1TB""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""self"", ""label"": ""DECISION_MAKER"", ""name"": ""self""}, {""value"": ""call on Tuesday morning"", ""label"": ""URGENCY"", ""name"": ""call on Tuesday morning""}, {""value"": ""next week"", ""label"": ""URGENCY"", ""name"": ""next week""}, {""value"": ""corporate discounts or bulk purchase offers"", ""label"": ""BUDGET"", ""name"": ""corporate discounts or bulk purchase offers""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Dell"", ""name"": ""Dell"", ""label"": ""BRAND""}, {""value"": ""Hp"", ""name"": ""Hp"", ""label"": ""BRAND""}, {""value"": ""ram"", ""name"": ""ram"", ""label"": ""FEATURE""}, {""value"": ""25"", ""name"": ""25"", ""label"": ""BUDGET""}, {""value"": ""10"", ""name"": ""10"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""High"", ""name"": ""High"", ""label"": ""PRICE_SENSITIVITY""}]"
integration-test-client,"Customer: Hello, my name is [CUSTOMER_NAME_REDACTED] and I am looking for a Dell laptop for my office. My budget is around 80,000 INR. I need it this week.",,,2026-07-01T06:40:49.004651Z,laptop,Dell,80000,,"High Interest, Interested",,,,Neutral,0.5,0,0,warm,0.497,0,0.7325,0.6979,0.82,0.754,0.479,0.8,0.475,0.5,0.0,llama,1,"[{""value"": ""Dell"", ""label"": ""BRAND"", ""name"": ""Dell""}, {""value"": ""80000"", ""label"": ""BUDGET"", ""name"": ""80000""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""this week"", ""label"": ""URGENCY"", ""name"": ""this week""}, {""value"": ""High"", ""label"": ""URGENCY_LEVEL"", ""name"": ""High""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conv_001.wav,"Guest: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Thank you.",English,43.12,2026-07-01T06:41:20.539492Z,laptop,,"60,000, under 60,000, 60000","Programming and basic gaming, reliable","Curious, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.354,0,0.7325,0.6979,0.82,0.754,0.298,0.5,0.475,0.394,0.3,llama,0,"[{""value"": ""60,000"", ""label"": ""BUDGET"", ""name"": ""60,000""}, {""value"": ""Programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""Programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""reliable"", ""label"": ""FEATURE"", ""name"": ""reliable""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""name"": ""laptop"", ""label"": ""PRODUCT""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
audio-shawn.wav,"Agent: Start. Customer: Hi, I want a laptop under 60,000. Agent: Sure, what will you mainly use it for? Customer: Programming and basic gaming. Agent: Do you have any brand preference like Dell, HP or Lenovo? Customer: Not really, just something reliable. Agent: Oh, okay. I can suggest a Dell Inspiron and a Lenovo IdeaPad in that range. Both are good for programming. Customer: Hmm, okay. but I'm not sure if I should buy now. Agent: We currently have an offer and EMA options available. Customer: I'll think about it and get back to you later. Agent: Okay, sure. I'll share the details with you. Customer: Thank you.",English,43.12,2026-07-03T03:48:43.124033Z,laptop,,"under 60,000, 60000",programming and basic gaming,"Low Interest, Interested",Considering,,,Hesitant,0.6000000000000001,4,1,cold,0.37,0,0.7325,0.6979,0.82,0.754,0.308,0.5,0.475,0.671,0.15,llama,0,"[{""value"": ""under 60,000"", ""label"": ""BUDGET"", ""name"": ""under 60,000""}, {""value"": ""laptop"", ""label"": ""PRODUCT"", ""name"": ""laptop""}, {""value"": ""programming and basic gaming"", ""label"": ""FEATURE"", ""name"": ""programming and basic gaming""}, {""value"": ""Considering"", ""label"": ""DECISION_STAGE"", ""name"": ""Considering""}, {""value"": ""Low Interest"", ""label"": ""INTENT"", ""name"": ""Low Interest""}, {""value"": ""later"", ""label"": ""DELAY_SIGNAL"", ""name"": ""later""}, {""value"": ""60000"", ""name"": ""60000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-03T03-44-12-306Z.webm,"Agent: Hi, Hey, Hello, my name is Al Bidjoin from Kerala, Kuchchi, Mutton Chiri",English,6.36,2026-07-03T03:48:45.572870Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
conversation-recording-2026-07-03T03-49-55-020Z.webm,"Customer: Hi, my name is [CUSTOMER_NAME_REDACTED]. Agent: Hi. Guest: Hi Alun Biju. Agent: What are you doing today? Customer: So, I am planning to buy a Samsung S24 Eletron. Agent: Ok, Alun Biju.",English,13.0,2026-07-03T03:50:00.119626Z,Samsung S24,Samsung,,,High Interest,,,,Neutral,0.5,0,0,warm,0.478,0,0.7325,0.6979,0.82,0.754,0.508,0.8,0.5,0.5,0.0,llama,1,"[{""value"": ""Samsung S24"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}]"
typed-conversation,"Customer: Hi, my name is [CUSTOMER_NAME_REDACTED]. Agent: Hi. Guest: Hi Alun Biju. Agent: What are you doing today? Customer: So, I am planning to buy a Samsung S24 Eletron. Agent: Ok, Alun Biju.",,,2026-07-03T03:50:13.458951Z,Samsung S24,Samsung,,,High Interest,,,,Neutral,0.5,0,0,warm,0.478,0,0.7325,0.6979,0.82,0.754,0.508,0.8,0.5,0.5,0.0,llama,1,"[{""value"": ""Samsung S24"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}]"
typed-conversation,"Agent: ahul (Agent): Good morning. Thank you for calling TechNova Solutions. My name is Rahul Menon. May I know whom I'm speaking with today? Customer: Sarah (Customer): Hi Rahul. This is [CUSTOMER_NAME_REDACTED] from BrightWave Logistics. Agent: Rahul: Good morning, Sarah. How are you doing today? Customer: Sarah: I'm doing well, thank you. Hope you're doing good too. Agent: Rahul: Absolutely. Thank you for asking. How may I help you today? Customer: 00:45 Sarah: Actually, we're looking for a customer support platform that can handle incoming calls, provide AI-generated summaries, analyze customer sentiment, and integrate with our CRM. Agent: Rahul: Perfect. That's exactly what we specialize in. Could you tell me a little about your current setup? Customer: Sarah: Currently we're using Zendesk for ticketing and RingCentral for calling. Our agents manually write notes after every customer interaction, which takes a lot of time. Agent: 02:10 Rahul: Approximately how many calls do your support agents handle every day? Customer: Sarah: Around 450 to 500 customer calls daily across our three offices. Agent: Rahul: That's quite a volume. How many support representatives do you currently have? Customer: Sarah: About 38. Agent: 03:05 Rahul: Understood. One of our biggest advantages is that every conversation is automatically transcribed, summarized, and categorized using AI. Supervisors can search conversations instantly instead of listening to full recordings. Customer: Sarah: That sounds useful because quality monitoring is one of our biggest pain points. Agent: 04:15 Rahul: Besides summaries, our AI also detects customer sentiment, identifies escalation risks, highlights compliance issues, and measures agent performance automatically. Customer: Sarah: Can it detect when customers become frustrated? Agent: Rahul: Yes. It continuously analyzes emotional tone throughout the conversation and alerts supervisors whenever negative sentiment crosses a configurable threshold. Customer: 05:20 Sarah: Interesting. Agent: 05:40 Rahul: May I ask what prompted you to start looking for another solution? Customer: Sarah: Honestly, our current vendor increased their pricing by almost thirty percent this year. Agent: Rahul: I completely understand. Cost increases have been a common concern among many organizations recently. Customer: 06:30 Sarah: We're also evaluating Five9 and Genesys Cloud. Agent: Rahul: Both are good platforms. May I ask what factors will influence your final decision? Customer: Sarah: Ease of implementation, reporting capabilities, AI features, and of course pricing.",,,2026-07-20T06:37:09.057921Z,customer support platform,,450,"reporting capabilities, AI features","High Interest, Interested",,ease of implementation,,Very Positive,0.5,0,0,warm,0.647,1,0.7325,0.6979,0.82,0.754,0.749,0.8,0.5,0.974,0.65,llama,1,"[{""value"": ""customer support platform"", ""label"": ""PRODUCT"", ""name"": ""customer support platform""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""ease of implementation"", ""label"": ""USE_CASE"", ""name"": ""ease of implementation""}, {""value"": ""reporting capabilities"", ""label"": ""FEATURE"", ""name"": ""reporting capabilities""}, {""value"": ""AI features"", ""label"": ""FEATURE"", ""name"": ""AI features""}, {""value"": ""450"", ""name"": ""450"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-20T06-30-27-982Z.webm,"Customer: Hi, my name is [CUSTOMER_NAME_REDACTED]. I am called from Karnataka hospital. So I need to know about the phone, mobile phone, Samsung H23 Ultra.",English,9.72,2026-07-20T06:37:48.495789Z,"H23 Ultra, phone",Samsung,,,Interested,,,,Neutral,0.5,0,0,warm,0.453,0,0.7325,0.6979,0.82,0.754,0.508,0.5,0.5,0.5,0.0,llama,1,"[{""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""H23 Ultra"", ""label"": ""PRODUCT"", ""name"": ""H23 Ultra""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-20T07-14-21-632Z.webm,"Customer: Hi, my name is [CUSTOMER_NAME_REDACTED]. I am coming from Kerala, Kochi. I need to buy a Samsung S24 Ultra. Can you give me the budget and all?",English,8.58,2026-07-20T08:01:12.833551Z,Samsung S24 Ultra,Samsung,,,"Curious, Interested",,,,Neutral,0.5,0,0,warm,0.448,0,0.7325,0.6979,0.82,0.754,0.508,0.5,0.475,0.5,0.0,llama,1,"[{""value"": ""Samsung S24 Ultra"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24 Ultra""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-20T08-06-53-615Z.webm,"Customer: Hi, Hello, My name is [CUSTOMER_NAME_REDACTED]. I want to, I'm looking for a phone. Its name is Samsung S24.",English,6.78,2026-07-20T08:07:08.077293Z,"Samsung S24, phone",Samsung,,,"Curious, Interested",,,,Mildly Positive,0.5,0,0,warm,0.46,0,0.7325,0.6979,0.82,0.754,0.515,0.5,0.5,0.539,0.0,llama,1,"[{""value"": ""Samsung S24"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Customer: Hi, Hello, My name is [CUSTOMER_NAME_REDACTED]. I want to, I'm looking for a phone. Its name is Samsung S24.",,,2026-07-20T08:07:21.541955Z,"Samsung S24, phone",Samsung,,,"Curious, Interested",,,,Mildly Positive,0.5,0,0,warm,0.46,0,0.7325,0.6979,0.82,0.754,0.515,0.5,0.5,0.539,0.0,llama,1,"[{""value"": ""Samsung S24"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-23T05-57-32-068Z.webm,"Agent: Hi, Hello Swetha. My name is Albi Biju. I am calling from BPT department. Customer: Hi Albi Biju, what I can do today? Agent: So Swetha, I am looking for a mobile phone. The range is Samsung S24 Ultra and iPhone. Do you know which one is better? I am focusing on mobile videography and all. Customer: so yeah I'll be high so I will suggest you need to focus on Samsung Agent: S24 ultra okay thank you Swetha have a nice day",English,36.18,2026-07-23T06:08:59.702052Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,local-fallback,0,[]
typed-conversation,"Agent: Hi, Hello Swetha. My name is Albi Biju. I am calling from BPT department. Customer: Hi Albi Biju, what I can do today? Agent: So Swetha, I am looking for a mobile phone. The range is Samsung S24 Ultra and iPhone. Do you know which one is better? I am focusing on mobile videography and all. Customer: so yeah I'll be high so I will suggest you need to focus on Samsung Agent: S24 ultra okay thank you Swetha have a nice day",,,2026-07-23T06:09:18.095971Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,local-fallback,0,[]
conversation-recording-2026-07-23T06-13-59-629Z.webm,"Agent: Hi Alvin, My name is Sweta Kulkarni. Hi Sweta, Welcome to BPTEv environment. Customer: So, I am looking for a mobile phone, Sveta. Mainly, I am looking for Samsung S24 Ultra and iPhone. Can you suggest any good, which one will be the better for my future? Agent: Yeah, Alvin, mostly you can go for Samsung S24 Ultra. I am tired of saying this one.",English,39.48,2026-07-23T06:14:10.500680Z,"Samsung S24 Ultra, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,,,Very Positive,0.5,0,0,warm,0.503,1,0.7325,0.6979,0.82,0.754,0.694,0.5,0.55,0.85,0.0,llama,0,"[{""value"": ""Samsung S24 Ultra"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24 Ultra""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hi Alvin, My name is Sweta Kulkarni. Hi Sweta, Welcome to BPTEv environment. Customer: So, I am looking for a mobile phone, Sveta. Mainly, I am looking for Samsung S24 Ultra and iPhone. Can you suggest any good, which one will be the better for my future? Agent: Yeah, Alvin, mostly you can go for Samsung S24 Ultra. I am tired of saying this one.",,,2026-07-23T06:14:26.127689Z,"Samsung S24 Ultra, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,,,Very Positive,0.5,0,0,warm,0.503,1,0.7325,0.6979,0.82,0.754,0.694,0.5,0.55,0.85,0.0,llama,0,"[{""value"": ""Samsung S24 Ultra"", ""label"": ""PRODUCT"", ""name"": ""Samsung S24 Ultra""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""Samsung"", ""label"": ""BRAND"", ""name"": ""Samsung""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-23T06-22-07-291Z.webm,"Agent: Hi, my name is Alvin Bajju. I'm calling from BPT. How can I help you today? Customer: Hi Alvin, my name is [CUSTOMER_NAME_REDACTED]. I'm calling from BPT.",English,18.36,2026-07-23T06:22:17.313357Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
conversation-recording-2026-07-23T06-22-07-291Z.webm,"Agent: Hi, my name is Alvin Bajju. I'm calling from BPT. How can I help you today? Customer: Hi Alvin, my name is [CUSTOMER_NAME_REDACTED]. I'm calling from BPT.",English,18.36,2026-07-23T06:22:18.865027Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
conversation-recording-2026-07-23T06-22-07-291Z.webm,"Agent: Hi, my name is Alvin Bajju. I'm calling from BPT. How can I help you today? Customer: Hi Alvin, my name is [CUSTOMER_NAME_REDACTED]. I'm calling from BPT.",English,18.36,2026-07-23T06:22:20.193393Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
conversation-recording-2026-07-23T06-28-19-173Z.webm,"Agent: Hi Sakir, my name is Kamil calling from BPD department. What I need to help today? Customer: Hi Kamil, my name is [CUSTOMER_NAME_REDACTED]. So Kamil, I am looking for a mobile phone Samsung H24 or iPhone for my photography purposes and all. Could you please tell us what and all mobile phones you have? Agent: Yeah, we have some more mobile phones. Yeah.",English,27.06,2026-07-23T06:28:27.116025Z,"Samsung H24, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,photography,,Positive,0.5,0,0,warm,0.442,0,0.7325,0.6979,0.82,0.754,0.547,0.5,0.5,0.659,0.0,llama,1,"[{""value"": ""Samsung H24"", ""label"": ""PRODUCT"", ""name"": ""Samsung H24""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""photography"", ""label"": ""USE_CASE"", ""name"": ""photography""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hi Sakir, my name is Kamil calling from BPD department. What I need to help today? Customer: Hi Kamil, my name is [CUSTOMER_NAME_REDACTED]. So Kamil, I am looking for a mobile phone Samsung H24 or iPhone for my photography purposes and all. Could you please tell us what and all mobile phones you have? Agent: Yeah, we have some more mobile phones. Yeah.",,,2026-07-23T06:28:44.512791Z,"Samsung H24, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,photography,,Positive,0.5,0,0,warm,0.442,0,0.7325,0.6979,0.82,0.754,0.547,0.5,0.5,0.659,0.0,llama,1,"[{""value"": ""Samsung H24"", ""label"": ""PRODUCT"", ""name"": ""Samsung H24""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""photography"", ""label"": ""USE_CASE"", ""name"": ""photography""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hi Sakir, my name is Kamil calling from BPD department. What I need to help today? Customer: Hi Kamil, my name is [CUSTOMER_NAME_REDACTED]. So Kamil, I am looking for a mobile phone Samsung H24 or iPhone for my photography purposes and all. Could you please tell us what and all mobile phones you have? Agent: Yeah, we have some more mobile phones. Yeah.",,,2026-07-23T06:28:52.073244Z,"Samsung H24, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,photography,,Positive,0.5,0,0,warm,0.442,0,0.7325,0.6979,0.82,0.754,0.547,0.5,0.5,0.659,0.0,llama,1,"[{""value"": ""Samsung H24"", ""label"": ""PRODUCT"", ""name"": ""Samsung H24""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""photography"", ""label"": ""USE_CASE"", ""name"": ""photography""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hi Sakir, my name is Kamil calling from BPD department. What I need to help today? Customer: Hi Kamil, my name is [CUSTOMER_NAME_REDACTED]. So Kamil, I am looking for a mobile phone Samsung H24 or iPhone for my photography purposes and all. Could you please tell us what and all mobile phones you have? Agent: Yeah, we have some more mobile phones. Yeah.",,,2026-07-23T06:28:59.642910Z,"Samsung H24, iPhone, phone","Samsung, iPhone",,,"Curious, Interested",,photography,,Positive,0.5,0,0,warm,0.442,0,0.7325,0.6979,0.82,0.754,0.547,0.5,0.5,0.659,0.0,llama,1,"[{""value"": ""Samsung H24"", ""label"": ""PRODUCT"", ""name"": ""Samsung H24""}, {""value"": ""iPhone"", ""label"": ""PRODUCT"", ""name"": ""iPhone""}, {""value"": ""photography"", ""label"": ""USE_CASE"", ""name"": ""photography""}, {""value"": ""Curious"", ""label"": ""INTENT"", ""name"": ""Curious""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Samsung"", ""name"": ""Samsung"", ""label"": ""BRAND""}, {""value"": ""iPhone"", ""name"": ""iPhone"", ""label"": ""BRAND""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How may I assist you today? Customer: Hi David. My name is [CUSTOMER_NAME_REDACTED], and I'm calling from ABC Technologies Pvt. Ltd. Agent: Nice to meet you, John. Could you tell me what you're looking for? Customer: We're looking for an AI solution that can analyze our customer support and sales calls automatically and integrate with our CRM. Agent: Great! Nexus AI specializes in conversation intelligence, sentiment analysis, lead scoring, and SAP C4C integration. May I have your email address so I can send you more information? Customer: Sure. My email is [EMAIL_REDACTED]. Agent: Thank you. And could you also share your contact number? Customer: Yes, it's [PHONE_REDACTED]. Agent: Perfect. Are you currently using any similar solution? Customer: Yes, we're using Salesforce Einstein, but it doesn't provide the conversation insights we're looking for. Agent: I understand. What are the main challenges you're facing? Customer: Our sales managers spend a lot of time listening to recordings manually. We also don't have a reliable way to identify high-quality leads or measure customer sentiment. Agent: Understood. Approximately how many users would be using the platform? Customer: Around 120 sales representatives across multiple regions. Agent: Do you already have a budget planned for this project? Customer: Yes. We've allocated approximately ₹15 lakhs for the implementation. Agent: That's great. When are you planning to start the project? Customer: Ideally within the next month. Agent: Apart from yourself, who else will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Wonderful. Based on what you've shared, Nexus AI should be a great fit for your requirements. I can arrange a live product demonstration for your team next week. Customer: That sounds great. We're very interested. Please schedule a demo and send me all the details by email. Agent: Certainly, John. I'll create your request and send you the meeting invitation shortly. Thank you for your time. Customer: Thank you, David. Looking forward to it.",,,2026-07-23T08:00:35.895995Z,,,120,,"High Interest, Interested",,120,,Very Positive,0.9,0,0,warm,0.633,1,0.7325,0.6979,0.82,0.754,0.779,0.8,0.45,0.992,0.5,llama,3,"[{""value"": ""120"", ""label"": ""USE_CASE"", ""name"": ""120""}, {""value"": ""Within the next month"", ""label"": ""URGENCY"", ""name"": ""Within the next month""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""Very interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very interested""}, {""value"": ""Schedule a demo"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""Schedule a demo""}, {""value"": ""120"", ""name"": ""120"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How may I assist you today? Customer: Hi David. My name is [CUSTOMER_NAME_REDACTED], and I'm calling from ABC Technologies Pvt. Ltd. Agent: Nice to meet you, John. Could you tell me what you're looking for? Customer: We're looking for an AI solution that can analyze our customer support and sales calls automatically and integrate with our CRM. Agent: Great! Nexus AI specializes in conversation intelligence, sentiment analysis, lead scoring, and SAP C4C integration. May I have your email address so I can send you more information? Customer: Sure. My email is [EMAIL_REDACTED]. Agent: Thank you. And could you also share your contact number? Customer: Yes, it's [PHONE_REDACTED]. Agent: Perfect. Are you currently using any similar solution? Customer: Yes, we're using Salesforce Einstein, but it doesn't provide the conversation insights we're looking for. Agent: I understand. What are the main challenges you're facing? Customer: Our sales managers spend a lot of time listening to recordings manually. We also don't have a reliable way to identify high-quality leads or measure customer sentiment. Agent: Understood. Approximately how many users would be using the platform? Customer: Around 120 sales representatives across multiple regions. Agent: Do you already have a budget planned for this project? Customer: Yes. We've allocated approximately ₹15 lakhs for the implementation. Agent: That's great. When are you planning to start the project? Customer: Ideally within the next month. Agent: Apart from yourself, who else will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Wonderful. Based on what you've shared, Nexus AI should be a great fit for your requirements. I can arrange a live product demonstration for your team next week. Customer: That sounds great. We're very interested. Please schedule a demo and send me all the details by email. Agent: Certainly, John. I'll create your request and send you the meeting invitation shortly. Thank you for your time. Customer: Thank you, David. Looking forward to it.",,,2026-07-23T08:00:37.660150Z,,,120,,"High Interest, Interested",,120,,Very Positive,0.9,0,0,warm,0.633,1,0.7325,0.6979,0.82,0.754,0.779,0.8,0.45,0.992,0.5,llama,3,"[{""value"": ""120"", ""label"": ""USE_CASE"", ""name"": ""120""}, {""value"": ""Within the next month"", ""label"": ""URGENCY"", ""name"": ""Within the next month""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""Very interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very interested""}, {""value"": ""Schedule a demo"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""Schedule a demo""}, {""value"": ""120"", ""name"": ""120"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
conversation-recording-2026-07-23T08-18-50-314Z.webm,Agent: My name is Halim Buzioma. I am the dictator of Kerala.,English,2.76,2026-07-23T08:19:09.663423Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
typed-conversation,Agent: My name is Halim Buzioma. I am the dictator of Kerala.,,,2026-07-23T08:20:00.105317Z,,,,,,,,,Neutral,0.5,0,0,warm,0.414,0,0.7325,0.6979,0.82,0.754,0.548,0.5,0.5,0.5,0.0,llama,1,[]
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How may I assist you today? Customer: Hi David. My name is [CUSTOMER_NAME_REDACTED], and I'm calling from ABC Technologies Pvt. Ltd. Agent: Nice to meet you, John. Could you tell me what you're looking for? Customer: We're looking for an AI solution that can analyze our customer support and sales calls automatically and integrate with our CRM. Agent: Great! Nexus AI specializes in conversation intelligence, sentiment analysis, lead scoring, and SAP C4C integration. May I have your email address so I can send you more information? Customer: Sure. My email is [EMAIL_REDACTED]. Agent: Thank you. And could you also share your contact number? Customer: Yes, it's [PHONE_REDACTED]. Agent: Perfect. Are you currently using any similar solution? Customer: Yes, we're using Salesforce Einstein, but it doesn't provide the conversation insights we're looking for. Agent: I understand. What are the main challenges you're facing? Customer: Our sales managers spend a lot of time listening to recordings manually. We also don't have a reliable way to identify high-quality leads or measure customer sentiment. Agent: Understood. Approximately how many users would be using the platform? Customer: Around 120 sales representatives across multiple regions. Agent: Do you already have a budget planned for this project? Customer: Yes. We've allocated approximately ₹15 lakhs for the implementation. Agent: That's great. When are you planning to start the project? Customer: Ideally within the next month. Agent: Apart from yourself, who else will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Wonderful. Based on what you've shared, Nexus AI should be a great fit for your requirements. I can arrange a live product demonstration for your team next week. Customer: That sounds great. We're very interested. Please schedule a demo and send me all the details by email. Agent: Certainly, John. I'll create your request and send you the meeting invitation shortly. Thank you for your time. Customer: Thank you, David. Looking forward to it.",,,2026-07-23T08:20:25.969800Z,,,120,,"High Interest, Interested",,120,,Very Positive,0.9,0,0,warm,0.633,1,0.7325,0.6979,0.82,0.754,0.779,0.8,0.45,0.992,0.5,llama,3,"[{""value"": ""120"", ""label"": ""USE_CASE"", ""name"": ""120""}, {""value"": ""Within the next month"", ""label"": ""URGENCY"", ""name"": ""Within the next month""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""Very interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very interested""}, {""value"": ""Schedule a demo"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""Schedule a demo""}, {""value"": ""120"", ""name"": ""120"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How may I assist you today? Customer: Hi David. My name is [CUSTOMER_NAME_REDACTED], and I'm calling from ABC Technologies Pvt. Ltd. Agent: Nice to meet you, John. Could you tell me what you're looking for? Customer: We're looking for an AI solution that can analyze our customer support and sales calls automatically and integrate with our CRM. Agent: Great! Nexus AI specializes in conversation intelligence, sentiment analysis, lead scoring, and SAP C4C integration. May I have your email address so I can send you more information? Customer: Sure. My email is [EMAIL_REDACTED]. Agent: Thank you. And could you also share your contact number? Customer: Yes, it's [PHONE_REDACTED]. Agent: Perfect. Are you currently using any similar solution? Customer: Yes, we're using Salesforce Einstein, but it doesn't provide the conversation insights we're looking for. Agent: I understand. What are the main challenges you're facing? Customer: Our sales managers spend a lot of time listening to recordings manually. We also don't have a reliable way to identify high-quality leads or measure customer sentiment. Agent: Understood. Approximately how many users would be using the platform? Customer: Around 120 sales representatives across multiple regions. Agent: Do you already have a budget planned for this project? Customer: Yes. We've allocated approximately ₹15 lakhs for the implementation. Agent: That's great. When are you planning to start the project? Customer: Ideally within the next month. Agent: Apart from yourself, who else will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Wonderful. Based on what you've shared, Nexus AI should be a great fit for your requirements. I can arrange a live product demonstration for your team next week. Customer: That sounds great. We're very interested. Please schedule a demo and send me all the details by email. Agent: Certainly, John. I'll create your request and send you the meeting invitation shortly. Thank you for your time. Customer: Thank you, David. Looking forward to it.",,,2026-07-23T08:20:52.692031Z,,,120,,"High Interest, Interested",,120,,Very Positive,0.9,0,0,warm,0.633,1,0.7325,0.6979,0.82,0.754,0.779,0.8,0.45,0.992,0.5,llama,3,"[{""value"": ""120"", ""label"": ""USE_CASE"", ""name"": ""120""}, {""value"": ""Within the next month"", ""label"": ""URGENCY"", ""name"": ""Within the next month""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""Very interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very interested""}, {""value"": ""Schedule a demo"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""Schedule a demo""}, {""value"": ""120"", ""name"": ""120"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
test-audio,"Hello, my name is [CUSTOMER_NAME_REDACTED]. My email is [EMAIL_REDACTED] and my phone is [CUSTOMER_NUMBER_REDACTED]. I work at [COMPANY_REDACTED]",en,60,2026-07-24T08:08:59.482894Z,phone,,,,,,,,Neutral,0.5,0,0,warm,0.473,0,0.7325,0.6979,0.82,0.754,0.558,0.5,0.5,0.5,0.0,llama,4,"[{""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}]"
test-audio,"Hello, my name is [CUSTOMER_NAME_REDACTED]. My email is [EMAIL_REDACTED] and my phone is [CUSTOMER_NUMBER_REDACTED]. I work at [COMPANY_REDACTED]",en,60,2026-07-24T08:09:07.154516Z,phone,,,,,,,,Neutral,0.5,0,0,warm,0.473,0,0.7325,0.6979,0.82,0.754,0.558,0.5,0.5,0.5,0.0,llama,4,"[{""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How can I help you today? Customer: Good morning, David. My name is [CUSTOMER_NAME_REDACTED], and I work as [JOB_TITLE_REDACTED]. Ltd. Agent: Nice to meet you, John. What brings you to Nexus AI today? Customer: We're looking for an AI-powered solution that can analyze our customer conversations, generate insights automatically, and integrate with SAP C4C. Agent: That's exactly what Nexus AI is designed for. May I have your email address so I can share the product details and schedule a demo? Customer: Sure. My email address is [EMAIL_REDACTED]. Agent: Thank you. Could you also share your contact number? Customer: Yes, my mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Great. Are you currently using any similar platform? Customer: Yes, we're currently using Salesforce CRM, but we're looking for better conversation intelligence and automated lead creation. Agent: Understood. Could you tell me a little more about your requirements? Customer: We want automatic transcription, sentiment analysis, lead scoring, customer insights, and seamless SAP C4C integration. Our sales managers currently review calls manually, which takes a lot of time. Agent: That makes sense. Do you have a budget planned for this project? Customer: Yes, we've allocated around ₹15 lakhs for the implementation. Agent: And when are you planning to implement the solution? Customer: We'd like to start next month. Agent: Apart from yourself, who will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Excellent. Based on your requirements, Nexus AI would be a great fit. I can arrange a live product demonstration for your team next week. Customer: That sounds great. Please schedule the demo and send me all the details by email. We're very interested in moving forward. Agent: Certainly, John. I'll send you the meeting invitation and create the lead in our CRM today. Thank you for your time. Customer: Thank you, David. I look forward to the demonstration.",,,2026-07-27T06:38:13.131636Z,"AI-powered solution, SAP C4C, phone",,1500000,,"High Interest, Interested",,Work/personal use,,Very Positive,0.9,0,0,warm,0.644,1,0.7325,0.6979,0.82,0.754,0.783,0.8,0.5,0.996,0.5,llama,4,"[{""value"": ""AI-powered solution"", ""label"": ""PRODUCT"", ""name"": ""AI-powered solution""}, {""value"": ""SAP C4C"", ""label"": ""PRODUCT"", ""name"": ""SAP C4C""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""next month"", ""label"": ""URGENCY"", ""name"": ""next month""}, {""value"": ""Very Interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very Interested""}, {""value"": ""email details"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""email details""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""1500000"", ""name"": ""1500000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How can I help you today? Customer: Good morning, David. My name is [CUSTOMER_NAME_REDACTED], and I work as [JOB_TITLE_REDACTED]. Ltd. Agent: Nice to meet you, John. What brings you to Nexus AI today? Customer: We're looking for an AI-powered solution that can analyze our customer conversations, generate insights automatically, and integrate with SAP C4C. Agent: That's exactly what Nexus AI is designed for. May I have your email address so I can share the product details and schedule a demo? Customer: Sure. My email address is [EMAIL_REDACTED]. Agent: Thank you. Could you also share your contact number? Customer: Yes, my mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Great. Are you currently using any similar platform? Customer: Yes, we're currently using Salesforce CRM, but we're looking for better conversation intelligence and automated lead creation. Agent: Understood. Could you tell me a little more about your requirements? Customer: We want automatic transcription, sentiment analysis, lead scoring, customer insights, and seamless SAP C4C integration. Our sales managers currently review calls manually, which takes a lot of time. Agent: That makes sense. Do you have a budget planned for this project? Customer: Yes, we've allocated around ₹15 lakhs for the implementation. Agent: And when are you planning to implement the solution? Customer: We'd like to start next month. Agent: Apart from yourself, who will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will be the final decision maker. Agent: Excellent. Based on your requirements, Nexus AI would be a great fit. I can arrange a live product demonstration for your team next week. Customer: That sounds great. Please schedule the demo and send me all the details by email. We're very interested in moving forward. Agent: Certainly, John. I'll send you the meeting invitation and create the lead in our CRM today. Thank you for your time. Customer: Thank you, David. I look forward to the demonstration.",,,2026-07-27T06:38:14.610883Z,"AI-powered solution, SAP C4C, phone",,1500000,,"High Interest, Interested",,Work/personal use,,Very Positive,0.9,0,0,warm,0.644,1,0.7325,0.6979,0.82,0.754,0.783,0.8,0.5,0.996,0.5,llama,4,"[{""value"": ""AI-powered solution"", ""label"": ""PRODUCT"", ""name"": ""AI-powered solution""}, {""value"": ""SAP C4C"", ""label"": ""PRODUCT"", ""name"": ""SAP C4C""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""next month"", ""label"": ""URGENCY"", ""name"": ""next month""}, {""value"": ""Very Interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very Interested""}, {""value"": ""email details"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""email details""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""1500000"", ""name"": ""1500000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}, {""value"": ""Work/personal use"", ""name"": ""Work/personal use"", ""label"": ""USE_CASE""}]"
typed-conversation,"Agent: Good morning! Thank you for contacting Nexus AI. My name is David. How can I assist you today? Customer: Good morning, David. My name is [CUSTOMER_NAME_REDACTED]. I'm the IT Manager at ABC Technologies Pvt. Ltd. Agent: Nice to meet you, John. What are you looking for today? Customer: We're looking for an AI solution that can automatically analyze our customer conversations, generate lead insights, and integrate with SAP C4C. Agent: We'd be happy to help with that. May I have your email address so I can share our product brochure and arrange a demo? Customer: Certainly. My email address is [EMAIL_REDACTED]. Agent: Thank you. Could you also share your mobile number? Customer: Yes, my mobile number is [CUSTOMER_NUMBER_REDACTED]. Agent: Great. Are you currently using any CRM platform? Customer: Yes, we're using Salesforce CRM, but we're looking for a better solution with conversation intelligence and automatic lead creation. Agent: I understand. Could you tell me about the challenges you're facing? Customer: Our sales managers spend too much time manually reviewing recorded calls. We also don't have an efficient way to measure customer sentiment or identify high-potential leads. Agent: Understood. Approximately how many users would be using the solution? Customer: Around 150 sales representatives across different regions. Agent: Do you already have a budget allocated for this project? Customer: Yes, we've allocated around ₹15 lakhs for the implementation. Agent: When are you planning to start? Customer: We'd like to begin next month if everything goes well. Agent: Apart from yourself, who will be involved in the final decision? Customer: Our Chief Technology Officer, Sarah Wilson, will make the final decision. Agent: Excellent. Based on your requirements, Nexus AI would be a great fit. I can schedule a live demonstration for your team next week. Customer: That sounds great. Please schedule the demo and send all the details to my email. We're very interested in moving forward. Agent: Certainly, John. I'll create your request and send you the meeting invitation today. Thank you for your time. Customer: Thank you, David. I look forward to the demonstration.",,,2026-07-27T06:38:19.668475Z,phone,,"₹15 lakhs, 150, 1500000",150,"High Interest, Interested",,,,Very Positive,0.9,0,0,warm,0.644,1,0.7325,0.6979,0.82,0.754,0.783,0.8,0.5,0.996,0.5,llama,3,"[{""value"": ""150"", ""label"": ""FEATURE"", ""name"": ""150""}, {""value"": ""\u20b915 lakhs"", ""label"": ""BUDGET"", ""name"": ""\u20b915 lakhs""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Sarah Wilson"", ""label"": ""DECISION_MAKER"", ""name"": ""Sarah Wilson""}, {""value"": ""next month"", ""label"": ""URGENCY"", ""name"": ""next month""}, {""value"": ""Very Interested"", ""label"": ""EMOTIONAL_CONFIDENCE"", ""name"": ""Very Interested""}, {""value"": ""email details"", ""label"": ""FOLLOW_UP_REQUEST"", ""name"": ""email details""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""150"", ""name"": ""150"", ""label"": ""BUDGET""}, {""value"": ""1500000"", ""name"": ""1500000"", ""label"": ""BUDGET""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Hello! Welcome to Nexus AI. How can I assist you today? Customer: Hi, we're interested in improving our customer support using AI. Agent: That's great. May I have your name? Customer: I'm [CUSTOMER_NAME_REDACTED]. Agent: Thank you, Priya. Which company do you work for? Customer: I work at [COMPANY_REDACTED]. Agent: Could you please provide your mobile number and email? Customer: Yes, my mobile number is [CUSTOMER_NUMBER_REDACTED], and my email is [EMAIL_REDACTED]. Agent: Thank you. We'll arrange a product demo for you this week. Customer: Sounds good. Thank you.",,,2026-07-29T11:45:19.486754Z,phone,,,,"High Interest, Interested",,Improving customer support using AI,,Very Positive,0.5,0,0,warm,0.593,1,0.7325,0.6979,0.82,0.754,0.737,0.8,0.5,0.97,0.15,llama,4,"[{""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""Improving customer support using AI"", ""label"": ""USE_CASE"", ""name"": ""Improving customer support using AI""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"
typed-conversation,"Agent: Good afternoon! Thank you for calling Nexus AI. How may I help you? Customer: Hello. We're exploring AI solutions for recording and analysing patient support calls. Agent: I'd be happy to help. May I know your name? Customer: My name is [CUSTOMER_NAME_REDACTED]. Agent: Thank you, Michael. Which organisation are you from? Customer: I'm [CUSTOMER_NAME_REDACTED] Healthcare. Agent: Could you please share your phone number and email address? Customer: Certainly. You can reach me at [CUSTOMER_NUMBER_REDACTED], and my email is [EMAIL_REDACTED]. Agent: Thank you. Our healthcare solutions specialist will contact you within one business day. Customer: Excellent. I'll wait for your call.",,,2026-07-29T11:46:13.474010Z,AI solutions,,,,,,patient support calls,,Very Positive,0.5,1,0,warm,0.448,0,0.7325,0.6979,0.82,0.754,0.499,0.5,0.45,0.931,0.15,llama,4,"[{""value"": ""AI solutions"", ""label"": ""PRODUCT"", ""name"": ""AI solutions""}, {""value"": ""patient support calls"", ""label"": ""USE_CASE"", ""name"": ""patient support calls""}]"
typed-conversation,"Agent: Good afternoon! Thank you for contacting Nexus AI. My name is Sarah. How can I assist you today? Customer: Hi, we're looking for an AI solution to analyse customer conversations and improve our sales process. Agent: That's great! I'd be happy to help. May I know your name, please? Customer: Sure. My name is [CUSTOMER_NAME_REDACTED]. Agent: Nice to meet you, David. Which company are you representing? Customer: I work for [COMPANY_REDACTED]. Agent: Great. Could you tell me a little about your requirements? Customer: We receive hundreds of customer calls every day, and we'd like to analyse those conversations automatically, identify customer intent, and generate leads directly into our CRM. Agent: That's exactly what our solution is designed for. To proceed, could you please share your contact details? Customer: Of course. My mobile number is [CUSTOMER_NUMBER_REDACTED], and my email address is [EMAIL_REDACTED]. Agent: Thank you, David. I've noted your details. We'll arrange a personalized product demonstration and one of our solution consultants will contact you within the next business day. Customer: That sounds great. Thank you for your time. Agent: You're welcome! Have a wonderful day.",,,2026-07-29T11:47:10.319891Z,"AI solution, phone",,Analyse customer conversations,,"Identify customer intent, Generate leads, High Interest, Interested",,Improve sales process,,Very Positive,0.9,0,0,warm,0.62,1,0.7325,0.6979,0.82,0.754,0.792,0.8,0.5,0.971,0.25,llama,4,"[{""value"": ""AI solution"", ""label"": ""PRODUCT"", ""name"": ""AI solution""}, {""value"": ""Analyse customer conversations"", ""label"": ""BUDGET"", ""name"": ""Analyse customer conversations""}, {""value"": ""Improve sales process"", ""label"": ""USE_CASE"", ""name"": ""Improve sales process""}, {""value"": ""Identify customer intent"", ""label"": ""INTENT"", ""name"": ""Identify customer intent""}, {""value"": ""Generate leads"", ""label"": ""INTENT"", ""name"": ""Generate leads""}, {""value"": ""High Interest"", ""label"": ""INTENT"", ""name"": ""High Interest""}, {""value"": ""phone"", ""name"": ""phone"", ""label"": ""PRODUCT""}, {""value"": ""Interested"", ""name"": ""Interested"", ""label"": ""INTENT""}]"