Subject: URGENT - System Outage
From: ops.team@company.com
Date: January 15, 2025

URGENT: Production system is down!

Our main application server crashed at 2:30 PM EST. All customer-facing services are currently unavailable. Error logs show database connection timeout errors.

Impact:
- 5,000+ active users affected
- Revenue loss: ~$10K per hour
- Customer support receiving high volume of complaints

Actions taken so far:
- Restarted application servers (no success)
- Database team investigating
- Switched to emergency maintenance page

NEED IMMEDIATE ATTENTION from DevOps and Database teams!

Updates being posted to #incident-response Slack channel.

- Operations Team