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a3d65ce 7666690 a3d65ce 7666690 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 | name: support_ticket_env
version: "1.0.0"
description: >
A real-world customer support ticket triage environment.
An AI agent acts as a support executive: it classifies incoming tickets,
selects the correct action (reply / escalate / close), and resolves
multi-ticket queues efficiently.
author: AlgoCore
tags:
- openenv
- customer-support
- triage
- nlp
- real-world
tasks:
- id: 1
name: Classification
difficulty: easy
description: >
Given a customer ticket, predict the correct category
(billing | technical | account | general | refund).
score_range: [0.0, 1.0]
- id: 2
name: Action Selection
difficulty: medium
description: >
First classify the ticket, then choose the best action:
reply, escalate, or close.
score_range: [0.0, 1.0]
- id: 3
name: Full Resolution
difficulty: hard
description: >
Handle a queue of 3 tickets. For each ticket classify it,
choose the right action, and (if replying) craft a relevant reply.
Bonus for fewer steps.
score_range: [0.0, 1.0]
action_space:
type: SupportAction
fields:
action_type: "classify | reply | escalate | close"
category: "billing | technical | account | general | refund (required for classify)"
reply_text: "string (required for reply)"
reason: "optional justification"
observation_space:
type: SupportObservation
fields:
ticket_id: string
ticket_text: string
task_id: integer
current_category: "string | null"
resolved: boolean
step_count: integer
feedback: string
score: float
docker_image: "support-ticket-env:latest"
hf_space: "AlgoCore/support-ticket-env"
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