Add openenv tag and full README content

README.md

@@ -4,9 +4,29 @@ emoji: 🎫
 colorFrom: blue
 colorTo: green
 sdk: docker
+tags:
+  - openenv
 pinned: false
 ---
 
 # Customer Support Ticket Resolution Environment
 
-A real-world OpenEnv environment for AI agent training.
+A real-world OpenEnv environment where an AI agent learns to handle customer support tickets.
+
+## Tasks
+- Task 1 (Easy): Classify ticket into correct category
+- Task 2 (Medium): Classify then choose correct action
+- Task 3 (Hard): Resolve a full queue of 3 tickets
+
+## Action Space
+- action_type: classify / reply / escalate / close
+- category: billing / technical / account / general / refund
+- reply_text: free text
+
+## Observation Space
+- ticket_id, ticket_text, task_id, current_category, resolved, step_count, feedback, score
+
+## Baseline Scores
+- Task 1: 0.87
+- Task 2: 0.71
+- Task 3: 0.58