Update app.py

app.py

@@ -191,38 +191,30 @@ def check_agent_steps(text: str):
     categories = {
         "Introduction": [
             "Greet the customer politely.",
-            "Identify yourself and your company.",
-            "Verify the customer's identity to ensure confidentiality."
+            "Identify yourself and your company."        
         ],
         "Purpose of the Call": [
-            "State the purpose of the call clearly.",
-            "Mention the specific account or debt in question."
+            "State the purpose of the call clearly."
         ],
         "Account Review": [
-            "Provide details of outstanding debt, the amount, due date, and charges or fees.",
-            "Confirm whether the customer acknowledges the debt."
+            "Provide details of outstanding debt, the amount, due date, and charges or fees."
         ],
         "Listen to the Customer": [
             "Give the customer an opportunity to explain their situation.",
             "Show empathy and understanding."
         ],
         "Payment Discussion": [
-            "Ask the customer about their ability to pay the outstanding amount.",
-            "Discuss payment options and negotiate a payment plan if necessary.",
-            "Set clear terms for the payment plan, including amounts and due dates."
+            "Ask the customer about their ability to pay the outstanding amount."
         ],
         "Confirmation": [
             "Confirm the agreed-upon payment plan or next steps.",
             "Provide details on how the payment can be made (e.g., online, phone, mail)."
         ],
         "Documentation": [
-            "Inform the customer that the call is recorded for compliance/training purposes.",
             "Offer to send a written confirmation of any agreements made during the call."
         ],
         "Closing": [
-            "Thank the customer for their time and cooperation.",
-            "Provide a contact number for any further questions or concerns.",
-            "End the call politely."
+            "Thank the customer for their time and cooperation."
         ]
     }