Update app.py

app.py

@@ -147,17 +147,17 @@ def qa_automation(text: str):
         # "Did the agent get a promise to pay? Provide Details."
         "Rate the satisfaction of the customer on a scale of 10. 0 being worse and 10 being best.",
         #"Rate the customer effort on a scale of 0-10. 0 being the most effort spent by the customer and 10 being least effort:",
-        "How could the agent have made the call easier for the customer in 3 simple steps?"
+        "How could the agent have made the call easier for the customer in upto 3 simple steps?"
     ]
     answers = []
     for question in questions:
         response = client.chat.completions.create(
             model = deployment_name,
             messages=[
-                {"role": "system", "content": "You are an AI assistant evaluating a customer service call based on quality assurance criteria."},
-                {"role": "user", "content": f"Question: {question}\nTranscript: {text}\nAnswer:"}
+                {"role": "system", "content": "You are an AI assistant evaluating a customer service call based on quality assurance criteria. Keep responses concise."},
+                {"role": "user", "content": f"Question: {question}\nTranscript: {text}\nAnswer with a brief Yes/No and a short reason (max 2 sentences):"}
             ],
-            max_tokens=250,
+            max_tokens=100,
             temperature=0.5
         )
         if response.choices: